SOLL (Vale) - Swim School Guidelines

Park Club Swim School Guidelines for Parents/Guardians and children We ask that you respect these guidelines at all times for your child’s safety and the comfort of our members.

1.

Please be considerate of all users.

2.

Parents/Guardians must stay with their children at all times and remain on the site during lessons. Please keep all other children with you at all times.

3.

Please do not allow your children to run in the Club.

4.

Children are only permitted in the reception and pool areas. Please do not allow your children to access other areas, including the mezzanine above the F.I.T Zone area. This is for your child’s safety.

5.

Pupils should not drink or eat at least one hour prior to the lesson.

6.

Please use the changing cubicles provided. This area is also used by other members so please ensure all belongings are removed and placed in lockers once you have finished.

7.

Pupils should arrive on time and go to the toilet before their lesson.

8.

Please remove all jewellery.

9.

Please ensure that goggles are adjusted and fitted properly as valuable time is often wasted while a teacher adjusts goggles. Fit them at home and try them in the bath first to ensure a snug fit.

10. No child must enter the water before the class teacher has requested them to do so.

11. Parents wishing to watch their child from the viewing area must adhere to the following: • Please do not use any image capturing devices.

• Please don’t distract your child during their lesson.

• Please keep noise levels to a minimum.

• No food or drinks (excluding water) are allowed on the poolside.

• Please ensure you wear blue overshoes or remove outdoor shoes before entering poolside.

Helping you get fitter, healthier and happier.

Leisure

Swim School Guidelines and T&C’s 1. Enrolling and paying for swimming lessons 1.1 Payment for all swimming lessons are made in advance of lessons. Failure to pay on time will result in your child losing their place.

1.2 Fees are determined by Soll (VALE) and may be altered at any time.

1.3 The management reserve the right to refuse any application for Swim School, terminate a Direct Debit or refuse admission to the facility.

1.4 Site specific enrolment procedures and guidelines should be adhered to.

1.5 Soll (VALE) will do their best to ensure swimmers have their first choice of swimming lessons.

1.6 Any swimmer wishing to change day or class must do so by speaking to reception/Swim School Co-ordinator who will check availability.

1.7 If due to unforeseen circumstances lessons have to be cancelled by the centre credits will be given on the next available Direct Debit Payment.

1.8 Refunds will only be given on production of a doctor’s note.

1.9 Courses are subject to availability.

2. Use of the Facility 2.1 Please ensure that appropriate clothing is worn at all times 2.2 Lockers are provided for your use. Soll (VALE) can not be held liable for the loss of or damage to any personal possessions.

2.3 Swimmers are asked not to leave their belongings in the changing cubicles whilst in their lessons and to use the lockers provided.

2.4 Soll (VALE) can not accept liability of any accident to a user that may occur on the premises other than liability that may arise from negligence of Soll, its staff or its agents. Any user that suffers an accident at the centre must report this situation to the Duty Manager immediately.

3. Direct Debit payers 3.1 Direct Debits need to be taken out prior to the start of lessons.

3.2 Soll Swim School Direct Debits are non-refundable and non-transferable.

3.3 Fees are determined by Soll (VALE) and may be altered at any time. Those on the scheme will be notified of any changes in writing prior to the date of the alteration.

3.4 One month’s written notice is required for the cancellation of the Direct Debit.

3.5 It is your responsibility to inform the centre when you no longer wish to continue with Swimming Lessons and to cancel your Direct Debit, providing the required notice.

3.6 Direct Debit payments are required to be up to date to ensure the pupil’s place on the course 3.7 Direct Debit payments can be suspended for a period no longer than 1 month upon production of a Doctor’s note. The child or children’s place will be reserved on the course during this period.

3.8 Should the Direct Debit be cancelled the child or children’s space(s) will not be reserved.

Helping you get fitter, healthier and happier.

Leisure