Digital Leadbox Promotion Data Capture
• All leads drop into your own Lead Depot Portal.
• See what promotion a lead signed up for and follow them up with the contact information they provided.
Communication Channels Voice Messaging Live Chat Widget Call Me Back Widget Calendly Appointment Booking
James Cole Commercial Director, 1Life
“A primary objective was to encourage all members to have early meaningful engagement with our passionate fitness team, whilst educating and sign posting all of the tools that we offer to help them achieve their goals.
Just three months into the trial and we are already starting to see impressive results.
All of the trial sites have recorded reduced attrition rates, increased member engagement and new members referrals when compared to the rest of the estate. We have now decided to deliver full adoption across the business.”
Louise Day Fitness & Wellbeing Director
Champneys Health Clubs
“The S.M.A.R.T New Member System has been a really positive experience for our members and a real operational success.
New members gain access to our new member onboarding website, a new member newsletter and trail of emails, set over the first few weeks of their life with us.
The systematic approach makes communication easy. Members don't feel overwhelmed and with unique offers, it leads to the retention of members feeling valued and communicated to.
The introduction of the S.M.A.R.T New Member System has been valuable and would therefore highly recommend it.”
"Since working with Momentum we have re looked at all areas of our business to really become smarter with how we work and help with our not only attraction of new members but retention of current members.
Duncan and the team are methodological, efficient, and always on hand, with new ideas to generate a lot of leads and grow our business.
Ward Club Manager, YourGym Lytham
We highly recommend these guys and the services they offer for the value they added to our business.
There's short, medium and long term plans which we love."
Rob
Gary Sheppard General Manager, Parkwood Health & Fitness
"
We have gone over 2000 live members for the first time in our 10 year trading history and each month more and more members are engaging with the scheme. The best thing about it is that once I have signed off the quarterly programme, the hard works all taken care of by Momentum. All the member leads flood in to us in a very clever portal making it easy for my team to manage member expectation and convert the interest to revenue.
Members love the varied digital assets that we use to market the scheme and fitness team members are over the moon that any ideas they have are brought to life by Momentum who design and build everything so they are feeling an increased sense of “buy in” to the whole member engagement process. Xperio has worked even better than I imagined it would. Everyone from members to our fitness staff just love it. It’s a total no brainer for any club manager thinking of taking it on!”
Manager, Hutton Moor Leisure Centre
“
Xperio has been nothing short of a revelation. We’ve always been a busy gym but the introduction of Momentum has seen our member engagement activity go off the scale.
The members absolutely love the variety and range of services and products we are now promoting. It’s making them feel a real sense of belonging with the site. When you walk the gym floor you see loads of members are wearing our Club shirts, booking clinics, PT and all the other programmes we now offer. The staff have really stepped up and they are excited with the results that they’ve seen.
P.T uptake has really increased in popularity and the Tribe group training concept has gone off like wild fire. Everyone has got on board and we are seeing quantifiable benefits in both retention rates and the popularity of the club in terms of new sales.
I suppose what we now offer is so tangibly different to our competitors that customers looking for something more than just a room full of kit are very attracted to us and that’s reaping big dividends. The relationship with Momentum is great and they completely understand how we work. Xperio is a winner of a scheme on all levels. ”
Dave Somers
General
Nabil Jaber
Owner, Gym & Tonic (2 clubs)
“
It's working very well for us. Because of the range and frequency of the different programmes and services we run people are talking about us a lot more now.
As a result, we have witnessed a distinct increase in the number of leads that we have been generating. We have worked hard to fine tune the programme and be more creative with it but I can honestly say that Xperio is making a difference to the Club.
Members love it. We are getting better financial results and the staff have a really defined blueprint to follow which helps with training and succession planning and we are doing things which give us a real advantage against our competition and will allow us to raise our prices in the future.
Momentum certainly know what they are doing when it comes to doing the things that increase member engagement and driving leads. They are very easy to work with and I can’t speak more highly of the benefits of this programme to an operator running a club on a very tight budget.
”
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