Meets Virtually on Zoom with Mopar Masters Guild Members

FCA Service & Parts Managers 20 Group Meets Virtually on Zoom with Mopar Masters Guild Members

During these challenging mes of COVID-19, we have all needed to be as crea ve as possible to con nue our quest for con nued learning and running our businesses.

Day 1

The Mopar Masters Guild members were able to a end their FCA 20 Group mee ng this past September 14th and 15th live online on Zoom. There were over 20 in a endance.

FCA 20 Group Senior Moderator, Mark Beaton, and FCA 20 Group Coordinator, Jen Short, led us through two intensive days of learning, sharing, and helping us be be er managers. Mark began by covering the agenda for the two days and men oned a few tools that 20 Group members would fi nd useful. Jen emailed a endees with up-to-date fi les that would be needed to discuss and dissect informa on as we proceeded.

One of these tools is the FCA 20 Group Facebook Page. “Our FCA 20 Group Facebook Page is a great way to get answers to your possible service, parts, or dealership problems. It is used for blogging where you can ask your ques ons,” said Mark Beaton. He con nued, “This is a closed and moderated group page. Not everyone can get in. This page is limited to members of the FCA 20 Group in good standing.” (Which means you must have a ended mee ngs!) Both Mark and Jen post items of importance so that communica on fl ows con nually.

Continued from Page 6 A endees then moved into discussions of the Commitment Areas they chose from the Spring 2020 FCA 20 Group mee ng. Discussing the implementa ons and results were: • Paul Allred – Parts Manager – Stateline DCJ – Fort Mill, SC • Tony Bailey – Director – Bosak Motors of Merrillville, IN • John Balerna – Parts Director – Central Auto Group – Norwood, MA • Chris Hojnacki – Parts Manager – Milosch’s Palace CDJR – Lake Orion, MI • Dan Hu on – Parts & Service Director – Tom O’Brien CJD – Greenwood, IN • Jim Jaeger – Parts Director – Bosak of Merrillville, IN • Ma Jarvis – Parts Manager – Bald Hill DCJ – Warwick, RI • Don Kinkle – Service Director – Milosch’s Palace CDJR – Lake Orion, MI • Rocky Latorre – Service Director – Be enhausen Motors – Tinley Park, IL • Crosby Long – Parts & Service Director – Scoggin Dickey CDJR – Levelland, TX • Joe McBeth – Parts Director – Dallas DCJR – Dallas, TX (Mopar Masters Guild Vice-President) • Susan McDaniel – Parts Director – Bill Luke CJD – Phoenix, AZ (Mopar Masters President) • Rick Monteiro – Parts Manager – Jack Powell CJD – Escondido, CA • Randy Rogers – Parts Manager – Huffi nes CDJR of Plano, TX • John Russo – Parts Manager – Dallas DCJR – Dallas, TX • John Waltereit – Parts Advisor – Milsoch’s Palace CJD – Lake Orion, MI

A er a short break, Mark guided us all through our Dealer Financial Composite Review. All in a endance could share their individual informa on, which made for great discussions and helped to solve problem areas and be able to fi nd successful ideas from each other in hopes of implemen ng those ideas when back at work.

The group ended its fi rst day with the “Best Prac ce” Session.

The winner was Susan McDaniel’s Best Prac ce on “How to Handle SOP’s to Reduce Obsolescence.” Congratula on Susan! Continued on Page 8

Continued from Page 7

Day 2

We used the fi rst part of this day to fi nish up hearing from a endees repor ng on their Spring 2020 Commitment Areas.

Mark then guided us through an adver sing discussion. Mark asked, “What does your website say about your Service and Parts Department today?” This was the beginning of a very spirited discussion with some good examples and great ideas to poten ally increase traffi c through our dealerships.

The fi nal por on of the day saw the Parts & Service Breakout Sessions. Broken into two groups, service and parts managers discussed issues that are important to their specifi c department. A er a specifi ed me, Mark brought us all back into the general discussion room to discuss our fi ndings.

As the mee ng drew to an end, Mark off ered congratula ons to the following Mopar Masters for earning the Customer 1st Award for Excellence.

Ar cle Submi ed by Don Cushing