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COMMUNITY VIEWS – WHAT DO OUR RESIDENTS THINK? Mosman Council aims to conduct a major community survey every two years, at the middle and end of each Council term. With changes to Council terms in recent years there has been some deviation from this program, with surveys conducted in 2016, 2017, 2018 and 2021. The purpose of the survey is to seek information on the needs and aspirations of the local community, social connectedness and quality of life, and community satisfaction with Council performance. The latest Mosman Community Survey, for which results are currently available, was conducted in June 2021. Undertaken by independent market research consultants, the survey involved 400 randomly selected Mosman residents participating in telephone interviews, sharing their views on local issues and Council performance. The topline results from the 2021 survey are provided below, with comparisons where possible to earlier surveys and external benchmarks.
Mean score on a scale of 0-10
OVERALL PERFORMANCE OF COUNCIL, STAFF AND COUNCILLORS Results of the 2021 survey are overwhelmingly positive, particularly when compared to 2018 survey results and also when looking at trends from at least 2012. The results do, however, identify areas that require ongoing attention and these will be factored in to Council’s planning processes when developing the next Community Strategic Plan. Some of the more interesting results from the 2021 survey are: Ongoing improvements in community satisfaction have been recorded across key result areas including core Council functions, overall Council performance and satisfaction with Councillors. Community satisfaction with Mosman Council’s overall performance has improved with every survey since 2012 and has also remained above the NSW benchmark throughout the same period. When expressed as a percentage of residents at least moderately satisfied with Council’s performance, the community satisfaction rate with overall Council performance in 2021 is 95%.
