BTME - June 2022 by Motivate Media Group

MIDDLE EAST

JUNE 2022

businesstraveller.com

TRAVEL IS BACK

10 TO TRY IN ISRAEL

LE T 'S E AT OUT

PLUS

The industry was out in force at Arabian Travel Market 2022

A round-up of the destination's new and reimagined hotels

A taste of the global gastronomy scene, from Spain to Singapore

Tried and Tested • Air Miles • Responsible Traveller

Nasser Al Nowais Chairman and CoFounder of Rotana Hotel Management, receives a special Lifetime Achievement Award

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esmadrid.com

..it would be Madrid

JUNE 2022

REGULARS 10

UPFRONT

The latest airline, hotel and travel news 32 RESPONSIBLE TRAVELLER

Singapore prioritises sustainable tourism 36

AIR MILES

Firas Fawas, Managing Partner, The Artisan 46

More than 30,000 participants flock to the show’s 2022 edition

28 THE FUTURE OF BUSINESS TRAVEL UNVEILED

ATM provided a platform for discussion on the sector’s demand patterns and top trends

MIDDLE EAST LEADS TRAVEL RECOVERY 30

The region experienced the highest business travel sentiment throughout the pandemic

POSTCARD

A glance at the destination’s new and reimagined hotels

Ras Al Khaimah makes waves with cruise plan

ON THE COVER

26 ARABIAN TRAVEL MARKET PROVES TRAVEL IS BACK

ELEVATOR PITCH

Eduardo Espiritusanto Marrero, Cluster GM, Occidental Al Jaddaf 48

FEATURES

SIMPLY THE BEST

The winners of the 2022 Business Traveller Middle East Awards are revealed at a gala awards ceremony in Dubai

10 TO TRY IN ISRAEL

LET’S EAT OUT

From Spain to Singapore, get a taste of the top global gastronomic experiences currently on offer

THE REPORT

TRIED & TESTED FLIGHTS, HOTELS, R E S TAU R A N T S

60 Thai Airways B777-300ER Royal Silk (business class) Bangkok-London 62 Katsuya Dubai, HYDE Hotel Dubai

63 InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa 64 Majestic Hotel, Barcelona 65 Mandarin Oriental Ritz, Madrid 66 Sirali, Habtoor City, Dubai

JUNE 2022

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WELCOME

ay marked a major milestone for the Middle East’s business travel sector, with two major events proving the great industry rebound is well underway. Firstly, the 29th edition of Arabian Travel Market (ATM), staged at the Dubai World Trade Centre from May 9-12, attracted 23,000 visitors from more than 150 countries and 30,000 participants, including 1,500 exhibitors. I attended the show and the buzz on the show floor was incredible and I would argue, it was the best instalment of ATM yet. Ideas were shared, business was conducted, new contacts were made, and existing partnerships were strengthened. It demonstrated there is nothing

more powerful than human connection, which was one of the hot topics debated at ‘The Future of Business Travel’ conference session on day three of the show (see p28). Setting the scene, Catherine Logan, the Global Business Travel Association’s Regional Vice President – EMEA, said by 2024, global business travel is forecast to have made a full recovery, while Sam Dawson, Commercial Director for the Middle East and North Africa at research firm YouGov, revealed the Middle East experienced the highest business travel sentiment throughout the pandemic and this helped to kickstart recovery. Panelists, which also included representatives from Accor, dnata Travel Management and VistaJet agreed new business travel trends have emerged; short and frequent trips, are ‘out’, and fewer, but longer, high-value

business trips, perhaps with leisure thrown in, are ‘in’. Travel to seal deals in person is also alive and kicking, panelists agreed, with online interactions no substitute in these scenarios. The value of face-to-face connections was manifested at the 2022 Business Traveller Middle East Awards, which took place on the first day of ATM. More than 250 travel industry professionals and VIPs gathered at the Conrad Dubai for the gala event, and the atmosphere was electric as colleagues, clients and friends reconnected and, of course, congratulated the 42 winners of the awards programme, now in its 21st year. The awards celebrate the companies at the forefront of business travel, and you’ll find full event coverage, including a list of the winners, on p16-23. A special mention, however, must go to Nasser Al Nowais, Chairman and Co-Founder of Rotana Hotel Management, winner of the Lifetime Achievement Award, acknowledging his outstanding contribution to the region’s hospitality sector. Visionary leaders such as Nasser have played a pivotal role in developing the UAE into a travel and tourism powerhouse, which today, has put the region at the forefront of the industry’s recovery. Congratulations to Nasser and all award winners for your hard work and commitment to excellence.

Gemma Greenwood, Editor

THIS ISSUE’S PICKS

Business Traveller Middle East is jointly published by Motivate Media Group and Panacea Media Ltd M OT I VAT E M E D I A GRO UP

Editor-in-Chief Obaid Humaid Al Tayer Managing Partner and Group Editor Ian Fairservice Editor Gemma Greenwood Art Director Clarkwin Cruz Editorial Co-ordinator Londresa Flores Contributors Tom Otley, Hannah Brandler, Sonia Sultan, Allyson Portee, Melanie Swan General Manager – Production S Sunil Kumar Production Manager Binu Purandaran Production Supervisor Venita Pinto Chief Commercial Officer Anthony Milne Group Director Andrew Wingrove Group Sales Manager Chaitali Khimji Senior Sales Manager Murali Narayanan PAN ACE A M E D I A LT D

Managing Director Julian Gregory Associate Publisher Middle East Rania Apthorpe Global Editor-in-Chief Tom Otley b us i n e s strave l l e r. c o m

THE 2022 BUSINESS TRAVELLER MIDDLE EAST AWARDS The winners are revealed! (Page 18)

ATM PROVES TRAVEL IS BACK More than 30,000 participants flock to show (Page 26)

10 TO TRY IN ISRAEL A round-up of the destination’s hottest hotels as tourism bounces back (Page 38)

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JUNE 2022

Our sincere thanks

For voting us “Best Hotel Brand in the Middle East” at the Business Traveller Awards. At Rotana, we believe time well spent, is a life well lived. This enduring thought is at the heart of every experience we promise when you stay with us. Treasured time. Our promise to you.

P.O. Box 95100, Abu Dhabi, UAE. T: +971 (0) 2 699 4444 F: +971 (0) 2 699 4445, head.office@rotana.com

UPFRONT

SAUDIA LAUNCHES NEW IN-FLIGHT ENTERTAINMENT SYSTEM SAUDI ARABIAN AIRLINES (SAUDIA) has

Etihad Airways unveils new sustainability driven economy class experience ETIHAD AIRWAYS HAS UNVEILED its new sustainability driven guest

experience in its economy cabin, with new soft furnishings and tableware set to be launched on board in the fourth quarter of the year. The soft furnishings upgrade will include a 35 per cent larger pillow with a 200 thread-count cotton cover made locally in the UAE, complemented by a soft blanket made from recycled plastic for additional comfort. Etihad’s new dining experience features reusable tableware made from recycled high-quality plastic and eliminates the use of single-use plastic. The tray, serving plates and their lids are part of a closed loop recycling system. At the end of their lifecycle, they are collected, washed, ground and reused to make new replacement products. Etihad is also introducing quality stainless steel cutlery in the economy cabin, which upgrades the experience and also reduces single-use plastic. In 2019, Etihad committed to remove 80 per cent of single-use plastic from its operation by the end of 2022. The introduction of this new in-flight equipment ensures the airline meets this sustainability goal. Where possible, Etihad is also moving towards locally produced items to further improve the overall environmental impact of the operation.

unveiled its new in-flight entertainment (IFE) system, Beyond. The new IFE system will enhance SAUDIA’s onboard experience with more than 5,000 hours of HD content, including, but not limited to, Western and Eastern films and TV shows, as well as a library of e-books, weather reports, shopping, meal ordering, flight information and agenda timeline. Beyond also features the largest Islamic content in the skies with guests notified of prayer times throughout the journey. A distinct Kid Mode allows younger guests to enjoy a selection of their favourite cartoons, movies, and games. In addition to entertainment, Beyond offers a range of other practical features, such as the ability to check the status of the flight and a real-time camera view of the sky during take-off and landing. Guests onboard can also enjoy shopping and browsing the latest products from the comfort of their seat. Beyond will be implemented across the SAUDIA fleet by the end of this year.

DXB records its busiest quarter since 2020 with 13.6 million passengers DUBAI INTERNATIONAL (DXB) has recorded its busiest quarter since 2020 with 13.6 million passengers in Q1 2022 – an indication the travel sector’s post-pandemic recovery is accelerating. This is the second consecutive quarter that passenger traffic at DXB has surpassed the 10-million mark. The airport reported 5.5 million passengers in March, taking its quarterly total to 13.6 million, up 15.7 per cent compared to 11.8 million passengers in the final quarter of 2021. By comparison, DXB recorded 5.7 million passengers in the first quarter of 2021.

JUNE 2022

DXB is currently connected to 193 destinations across 92 countries via 73 scheduled international carriers. India held its longstanding position as DXB’s top destination country with passenger traffic reaching 1.6 million, followed by Saudi Arabia (1.1 million), Pakistan (997,000) and the UK (934,000 passengers). The top three cities in terms of passenger numbers were London (617,000 passengers), Riyadh (517,000), Jeddah (337,000), followed closely by Istanbul (324,000 passengers). The outlook for the year remains strong according to DXB, with annual traffic now projected to reach 58.3 million.

Dubai welcomes 3.97 million overnight visitors in Q1 2022 DUBAI RECEIVED 3.97 MILLION overnight visitors in Q1 2022, up 214 per cent from 1.27 million in Q1 2021, according to Dubai’s Department of Economy and Tourism (DET). In March alone, 1.78 million international tourists visited Dubai, up 11 per cent versus pre-pandemic visitation, with the emirate reporting 1.61 million overnight visitors in March 2019. “The exceptional number of visitors in the first three months of the year is testament to the fact that Dubai is at the forefront of global tourism recovery,” said His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai. “These results attest to the emirate’s ability to develop a compelling new value proposition in a changed

global environment and create innovative new offerings that meet the needs and preferences of the most discerning global travellers.” Dubai’s traditional source markets delivered strong tourism volumes in the first quarter. MENA and GCC collectively contributed to 35 per cent of the total volumes. Western Europe accounted for 24 per cent, while South Asia accounted for 14 per cent of total international visitation, Dubai Media Office reported. Dubai hotels also achieved significant growth across key hospitality metrics in Q1 2022 with the average daily rate (AED 649), guests’ length of stay (4.3 nights) and occupied room nights (10.22 million) exceeding pre-pandemic levels.

Qatar Airways and Virgin Australia ink partnership QATAR AIRWAYS AND VIRGIN AUSTRALIA have entered a partnership, which includes a codeshare agreement and loyalty partnership benefits. It will enable Qatar Airways passengers to travel to 35 destinations on Virgin Australia’s domestic network on a single booking, including Cairns, Gold Coast, Alice Springs and Broome. Passengers will also have access to Virgin Australia’s recently relaunched short-haul international markets including Fiji and Queenstown, New Zealand. Virgin Australia’s customers and members of the airline’s Velocity Frequent Flyer loyalty programme will be able to access Qatar Airways’ route network of more than 140 destinations via Doha. Customers will be able to book flights through both carriers’ websites. Members of Qatar Airways Privilege Club will be able to earn and redeem Avios when flying on Virgin Australia, while similar benefits will be offered to Velocity members when travelling on Qatar. Other cross-member benefits will include lounge access, extra baggage allowance and priority check-in.

ADCEB AND ETIHAD AIRWAYS ENHANCE TRAVEL OFFER FOR BUSINESS EVENTS GROUPS THE ABU DHABI CONVENTION & EXHIBITION BUREAU (ADCEB),

part of the Department of Culture and Tourism – Abu Dhabi, has signed a Memorandum of Understanding (MoU) with Etihad Airways to provide extra support to MICE groups travelling to Abu Dhabi. The strategic partnership will enable ADCEB to offer complimentary flights and discounts to eligible MICE groups as part of its Advantage Abu Dhabi programme, an initiative that provides financial assistance, event planning benefits, subvention, and destination-driven value-adds to event organisers and corporate clients. The MoU will offer Advantage Abu Dhabi applicants additional flight benefits and perks such as group booking discounts, complimentary flights for large MICE group bookings on direct flights, and special flight rates for site/ destination inspection trips to Abu Dhabi for clients that hold their business events and incentive groups in the emirate. JUNE 2022

UPFRONT

‘BALANCED TOURISM’ STRATEGY TO ENHANCE RAS AL KHAIMAH’S SUSTAINABILITY FOCUS

RAS AL KHAIMAH TOURISM DEVELOPMENT AUTHORIT Y (RAKTDA) has announced its new ‘Balanced Tourism’ strategy as it looks to become the regional leader in sustainable tourism by 2025. The vision “underscores the emirate’s leadership in conscious tourism and aligns with its identity as a nature destination”. Under the Balanced Tourism banner, the authority is placing all aspects of sustainability – environment, culture, conservation and livability – at the centre of its investment and tourism development strategy. By ensuring issues surrounding over tourism are avoided, it is creating a destination that will resonate with today’s responsible traveller. Balanced Tourism follows the authority’s Sustainable Tourism Destination Strategy announcement in September, which sets out its roadmap to deliver growth via four key pillars: Sustainable Development; Cultural Conservation; Attractions Built with Purpose; and Community and Liveability. Already known as the “nature emirate”, Ras Al Khaimah’s abundant natural assets form the backbone of the destination’s key values, and their protection is a key focus. As the licensing authority for all new hotel developments, RAKTDA is setting guidelines and protocols to regulate sustainability standards. As an example, the recently announced integrated Wynn Resort, scheduled to open in 2026, will be developed as per the Barjeel Green Building Regulations. In addition, Earth Hotels Altitude, an eco-based pop-up hotel concept will open on Jebel Jais in Q4 and Saij Mountain Lodge, a protected and sustainably managed mountain resort featuring lodges will open next year. In addition, upcoming attractions will be purpose built with sustainability standards and processes, while existing cultural sites are being restored, preserved and enhanced. This includes a three-phased restoration programme, according to UNESCO guidelines, at Jazirah Al Hamra, one of the last surviving pearl diving and seafaring towns of the Arabian Gulf, scheduled to complete in 2025.

A new vision for Saadiyat Island The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) and Miral, Abu Dhabi’s creator of immersive destinations and experiences, have revealed a new vision for Saadiyat Island as a leading beach, nature and cultural destination The strategy aims to attract travellers seeking transformative, luxury experiences and to deliver the Saadiyat Vision 2025, which targets 19 million visitors and AED 4.2 billion in direct tourism revenue contribution by 2025. It is underpinned by a new ‘One Island. Many Journeys’ campaign/strapline and a new brand. The campaign highlights Saadiyat’s diverse offering, from its Cultural District, home to the iconic Louvre Abu Dhabi, its fine-dining restaurants, luxury hotels and resorts, and upcoming high-end retail outlets, to it rich wildlife ecosystem and educational institutions. Three more world-class museums will open in the coming years, including the forthcoming Abrahamic House, “a future global beacon for tolerance and understanding”.

DUBAI’S QE2 HOTEL TO JOIN ACCOR’S M GALLERY COLLECTION HOTEL GROUP ACCOR has announced plans to rebrand the Queen Elizabeth 2 (QE2) hotel in Dubai under its M Gallery portfolio. The ship operated as a luxury cruise liner between 1969 and 2008, before being sold to a Dubai-based firm and eventually reopening as a floating hotel situated in the city’s Port Rashid in 2018. Accor has taken over operation of the hotel and will reflag it under the group’s M Gallery Hotel Collection following “further upgrades and renovations”. According to the hotel’s website qe2.com, the ship currently offer 215 rooms and suites, but in a press release Accor said that “once the renovation is completed, the new M Gallery Queen Elizabeth 2 will feature 447 hotel rooms”, as well as nine food and beverage outlets, 10 meeting rooms, 5,620 sqm of outdoor events space, six retail outlets, a swimming pool and a gym.

JUNE 2022

UPFRONT

New Jumeirah Group arrivals lounge at DXB

Not long to wait for Grand Hyatt Kuwait

Jumeirah Group has unveiled a new arrivals lounge for its hotel guests at Dubai International (DXB) Terminal 3. The facility is open to travellers with Jumeirah hotel reservations who have booked an airport transfer (or who are looking to do so) and has been designed in the style of one of the group’s presidential suites. Features include “a plush waiting area to relax and enjoy delicious culinary bites as well as a signature resident barista coffee experience”, two shower rooms, a private VIP room, and artwork by local and international artists. Guests can also leave their luggage at the lounge to be transferred directly to their room. The facility is located in the terminal’s arrivals area, close to the Emirates Chauffeur Services zone.

The 59th Grand Hyatt in the world and the first Grand Hyatt in Kuwait will open in Q3 2022. Located at 360 Mall, Kuwait mega luxury, leisure and lifestyle complex, Grand Hyatt Kuwait will offer 302 rooms and suites, three lifestyle dining venues, 6,500 sqm of event space, including a Grand Ballroom for 1,560 guests, the NOOR SPA wellness retreat, and the Grand Club Lounge – an exclusive offering with 35 Grand Club Suites, a dedicated lounge, outdoor terrace and intimate meeting facilities. The complex, which is 9km from Kuwait International Airport, is home to 130,000 sqm of retail space, the 5,800-seater multi-purpose Arena Kuwait, and a tennis academy with a 1,600-capacity arena and 15 tennis courts operated by the Rafa Nadal Academy Kuwait.

Marriott Executive Apartments Al Khobar is now open appealing to extended-stay guests

Introducing Dubai’s ibis Styles Deira

For extended-stay business travellers visiting Al Khobar, the Marriott Executive Apartments is now an option, featuring 268 upscale residential units with one, two and three bedrooms and separate living, sleeping and working areas. Guests have access to the all-day dining restaurant or can cook in their apartment, with every unit featuring a fully equipped kitchen, complete with a refrigerator, oven, microwave, dishwasher, coffee machine and cookware. Other facilities include an executive lounge with business facilities, a conference centre with six meeting rooms, a gym, spa and indoor pool. JUNE 2022

ibis Styles Deira is now open offering 143 rooms, four dining experiences (all-day dining at Lily’s Garden, a rooftop bar, sports bar and lobby café), a rooftop infinity pool, gym and two fully equipped meeting rooms with complimentary Wi-Fi. Spanning six floors, the property offers several room types, including connecting family rooms. The hotel, designed for budget-conscious travellers, is 15 minutes from Dubai International and walking distance from Dubai Creek, popular souks and Dubai Heritage Village. Inspired by Arabic calligraphy and urban movement, ibis Styles Deira is a stylish reflection of the area’s history, with bold modern design.

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SIMPLY THE BEST The 2022 Business Traveller Middle East Awards celebrated the companies and people at the forefront of the business travel sector, with 42 gongs scooped at this year ’s live gala event

he winners of the coveted 2022 Business Traveller Middle East Awards were crowned at a high-profile gala ceremony at Conrad Dubai Hotel on May 9. The awards, now in its 21st year and organised by Motivate Media Group and UK partner Panacea Publishing, honoured leaders in business travel and tourism. Brands recognised more than once across the 42 hotly contested JUNE 2022

categories included Emirates Airline, Etihad Airways, Qatar Airways, Dubai International Airport, Rotana and InterContinental Hotels & Resorts. New for 2022, a special Lifetime Achievement Award was presented to Nasser Al Nowais, Chairman and Co-Founder of Rotana Hotel Management, acknowledging the pivotal role he has played in the development of the region’s hospitality sector since the hotel

group was founded in 1992. An economist If there’s one by education and a overarching graduate of New York University, Al Nowais message for this also chaired the Abu region, it is this: Dhabi National Hotels Business is booming Company for 14 years and was the director of the Abu Dhabi Fund for Development. The awards ceremony brought together around 250 guests, comprising industry heavyweights and key decision makers spanning the hotel, aviation, tourism and transportation sectors. It celebrated

the companies at the forefront of business travel and services, as well as the hard work of top-level industry executives. Emirates Airline was recognised with several awards including ‘Best Airline in the World’, ‘Airline with the Best Premium Economy Class’, ‘Airline with the Best Economy Class’ and ‘Best Frequent Flyer Programme’ with Emirates Skywards, while its hub, Dubai International Airport (DXB), took home three trophies – ‘Best Airport in the Middle East’, ‘Best Airport for Duty Free Shopping in the Middle East’, and ‘Best Airport in the World’. UAE carrier Etihad Airways was recognised with two accolades –

ABOVE LEFT: The winners of the 2022 Business Traveller Middle East Awards ABOVE RIGHT: Julian Gregory (left) , Managing Director of Panacea Publishing, and Ian Fairservice (right), Managing Partner of Motivate Media Group, present the Lifetime Achievement Award to Nasser Al Nowais, Chairman and CoFounder of Rotana Hotel Management

JUNE 2022

THE FULL LIST OF 2022 WINNERS REVEALED Lifetime Achievement Award ★ Nasser Al Nowais, Chairman and Co-Founder of Rotana Hotel Management Best Airline in the World ★ Emirates Airline with the Best Cabin Crew ★ Etihad Airways Airline with the Best Business Class ★ Qatar Airways Best Asian Airline Serving the Middle East ★ Singapore Airlines Best European Airline Serving the Middle East ★ Turkish Airlines Airline with the Best First Class ★ Etihad Airways 20

Best Frequent Flyer Programme ★ Emirates Skywards Best Low-Cost Airline Serving the Middle East ★ flydubai Airline with the Best Premium Economy Class ★ Emirates Airline with the Best Economy Class ★ Emirates Best Airport Hotel in the Middle East ★ Dubai International Hotel

Best Budget Hotel Brand in the Middle East ★ Rove Hotels Best Business Hotel in Abu Dhabi ★ The Westin Abu Dhabi Golf Resort & Spa Best Business Hotel in Bahrain ★ Downtown Rotana Best Business Hotel in Dubai ★ Sofitel Dubai Downtown Best Business Hotel in Egypt ★ InterContinental Citystars Cairo Best Business Hotel in Israel ★ InterContinental David Tel Aviv Best Business Hotel in Jeddah ★ Shangri-La Jeddah Best Business Hotel in Jordan ★ Amman Rotana Best Business Hotel in Kuwait ★ Four Seasons Hotel Kuwait at Burj Alshaya

Best Airport in the Middle East ★ Dubai International Airport

Best Business Hotel in Lebanon ★ Radisson Blu Hotel, Beirut Verdun

Best Airport for Duty Free Shopping in the Middle East ★ Dubai International Airport

Best Business Hotel in Oman ★ Al Bustan Palace, a Ritz-Carlton Hotel

Best Airport in the World ★ Dubai International Airport

Best Business Hotel in Qatar ★ Hilton Doha The Pearl Hotel & Residences

Best Airport Lounge in the Middle East ★ Qatar Airways Al Safwa First Class Lounge, Hamad International JUNE 2022

Best Business Hotel in Riyadh ★ Voco Riyadh

Best Business Hotel in Sharjah and the Northern Emirates ★ Sheraton Sharjah Beach Resort & Spa Best Lifestyle & Leisure Hotel Brand in the Middle East ★ Rixos Hotels Best Hotel Brand in the Middle East ★ Rotana Hotels & Resorts Best Hotel Brand in the World ★ InterContinental Hotels & Resorts Best Hotel Loyalty Programme in the Middle East ★ Marriott Bonvoy Best Serviced Apartment Brand in the Middle East ★ Ascott Best Credit or Payment Card for Business Travel ★ Emirates NBD Skywards Infinite Credit Card Best Golf Club in the Middle East ★ Dubai Creek Golf & Yacht Club Best Leisure Hotel in the UAE ★ The Oberoi Beach Resort Al Zorah Best Luggage Brand for Business Travel ★ Rimowa Best Luxury Hotel Brand in the Middle East ★ Address Hotels & Resorts Best Luxury Hotel Brand in the UAE ★ Jumeirah Hotels & Resorts Best Mobile Travel Application ★ Expedia

‘Airline with the Best Cabin Crew’ and ‘Airline with the Best First Class’ – while flydubai bagged ‘Best LowCost Airline Serving the Middle East’ and Qatar Airways took home two awards, ‘Airline with the Best Business Class’ and ‘Best Airport Lounge in the Middle East’. Hotels and hospitality brands across some 22 categories were recognised at the BTME Awards 2022, with headline grabbers including Rotana being crowned ‘Best Hotel Brand in the Middle East’ and InterContinental Hotels & Resorts scooping ‘Best Hotel Brand in the World’. Rove Hotels picked up ‘Best Budget Hotel Brand in the Middle East’, Marriott Bonvoy won ‘Best Hotel Loyalty Programme in the Middle East’, and Ascott received

HIGHLY COMMENDED HOTELS Best Business Hotel in Egypt ★ Four Seasons Hotel Cairo at Nile Plaza Best Business Hotel in Israel ★ Hilton Hotel Tel Aviv Best Business Hotel in Lebanon ★ Gefinor Rotana Best Business Hotel in Jordan ★ Four Seasons Hotel Amman Best Business Hotel in Kuwait ★ Hyatt Regency Al Kout Mall Best Business Hotel in Bahrain ★ The Merchant House

Best Business Hotel in Oman ★ Hormuz Grand Hotel Muscat, A Radisson Collection Hotel Best Business Hotel in Qatar ★ Mondrian Doha ‘Best Serviced Apartment Brand in the Middle East’ gong. With an overwhelming number of entries and votes received for business hotels in locations around the Middle East, a winner and a highly commended hotel were announced for each. Addressing the audience, Ian Fairservice, Managing Partner and Group Editor-in-Chief at Motivate Media Group, said: “Airlines across the region have restarted operations to nearly their entire pre-pandemic destination network. The hospitality industry has kept pace with the growth too. There have been several billion-dollar-plus projects announced, from Ras Al Khaimah to Jeddah and Muscat to Dubai.

ABOVE: Jan and Ian Fairservice with the Japanese Consul General, H.E. Noboru Sekiguchi and Mrs Hiromi Sekiguchi

The Business Traveller Middle East Awards programme is based on votes cast online by readers of Business Traveller Middle East. These votes are processed by Jacobsons Direct Marketing Services.

“If there is one event that has proved to be a major growth driver for business travel, it is Expo 2020. A recent report by the Dubai Chamber of Commerce found that 76.5 per cent of companies in the emirate registered growth during the Expo. “The MICE industry meanwhile – which is the backbone of business travel – has also boomed over the last few months with exhibition centres in Abu Dhabi, Dubai, Riyadh, and Doha having unveiled a calendar that is completely booked up with events. “If there’s one overarching message for this region, it is this: Business is booming and, hopefully, we are over the worst phase of the economic fallout from the pandemic. Now is the time to rebuild, now is the time to accelerate,” concluded Fairservice.

Best Business Hotel in Riyadh ★ Hilton Garden Inn Riyadh Financial District Best Business Hotel in Jeddah ★ Rosewood Jeddah Hotel Best Business Hotel in Sharjah and the Northern Emirates ★ The Chedi Al Bait, Sharjah Best Business Hotel in Abu Dhabi ★ W Abu Dhabi – Yas Island Best Business Hotel in Dubai ★ Four Seasons Hotel Dubai International Financial Centre and JW Marriott Marquis Hotel Dubai JUNE 2022

Airline with the Best Cabin Crew: Etihad Airways Jihad Matta, Nasser Al Nowais, Amina Taher and Turky AlHammadi

Best Hotel Brand in the World: InterContinental Hotels & Resorts Khaled Zaki (left) receives the award from Ian Fairservice

Airline with the Best First Class: Etihad Airways (left-right) Turky Alhammadi, Nasser Al Nowais, Amina Taher, Melinda Koncz and Zulkiflie Jumaat

Best Asian Airline Serving the Middle East: Singapore Airlines (left-right) Rachel Ogmer, Fawad Khan, Nasser Al Nowais and Aswin K

JUNE 2022

Best Airline in the World: Emirates Airline with the Best Premium Economy Class: Emirates Airline with the Best Economy Class: Emirates Best Frequent Flyer Programme: Emirates Skywards Nasser Al Nowais (left) presents the award to Adnan Kazim

Best European Airline Serving the Middle East: Turkish Airlines Nasser Al Nowais (left) presents the award to Mehmed Zingal

Best Low-Cost Airline Serving the Middle East: flydubai Nasser Al Nowais (left) presents the award to Francois Oberholzer

Airline with the Best Business Class: Qatar Airways Best Airport Lounge in the Middle East: Qatar Airways Al Safwa First Class Lounge, Hamad International Nasser Al Nowais (left) presents the award to Ian Bradley

Best Luggage Brand for Business Travel: Rimowa Michael Schmitt (left) presents the award to Claudio Carletti (right)

Best Credit or Payment Card for Business Travel: Emirates NBD Skywards Infinite Credit Card Michael Schmitt (left) presents the award to Sara Raza (centre) and Bharath Aravamudhan (right)

Best Airport for Duty Free Shopping in the Middle East: Dubai International Airport Nasser Al Nowais (left) presents the award to Salah Talak Best Airport in the World: Dubai International Airport Best Airport in the Middle East: Dubai International Airport (left-right) Paul Griffiths, Nasser Al Nowais and Jamal Al Hai

Best Airport Hotel in the Middle East: Dubai International Hotel Ashley Jacob (left) presents the award to Argie Maglalang (centre) and Joseph Marconi (right)

Best Mobile Travel Application: Expedia (left-right) Guillaume Massey, Saloni Shah and David Debeule

JUNE 2022

Best Business Hotel in Abu Dhabi: The Westin Abu Dhabi Golf Resort & Spa Gemma Greenwood (left) presents the award to Ksenia Novikova

Best Business Hotel in Bahrain: Downtown Rotana Rania Apthorpe (left) presents the award to Guy Hutchinson

Best Business Hotel in Kuwait: Four Seasons Hotel Kuwait at Burj Alshaya (left-right) Rania Apthorpe, Mazhit Ismailov, Christina Purba and Renan Astolpho

Best Business Hotel in Lebanon: Radisson Blu Hotel, Beirut Verdun Wellah Ellis (left) presents the award to Mohammad Yassine

JUNE 2022

Best Business Hotel in Jeddah: Shangri-La Jeddah Khalid Al Zahrani (left) and Elias El Bahri (right)

Best Business Hotel in Oman: Al Bustan Palace, a Ritz-Carlton Hotel Rania Apthorpe (left) presents the award to Sandeep Walia

Best Business Hotel in Sharjah and the Northern Emirates: Sheraton Sharjah Beach Resort & Spa Gemma Greenwood (left) presents the award to Sandeep Walia

Best Business Hotel in Dubai: Sofitel Dubai Downtown (left-right) Mohamed Oughdoud, Gemma Greenwood, Oosha Chowdhury, Caroline Trichet, Aline Ibrahim and Abhishek Pandita

Best Business Hotel in Jordan: Amman Rotana Wellah Ellis (left) presents the award to Guy Hutchinson

Best Business Hotel in Egypt: InterContinental Citystars Cairo (left-right) Tamer Refaat and Khaled Zaki

Best Business Hotel in Qatar: Hilton Doha The Pearl Hotel & Residences Rania Apthorpe (left) presents the award to Mehmet Kalay

Best Business Hotel in Riyadh: Voco Riyadh Rania Apthorpe (left) presents the award to Ihab Karkaba

Best Business Hotel in Israel: InterContinental David Tel Aviv Rinat Furman

Best Budget Hotel Brand in the Middle East: Rove Hotels (left-right) Nila Pendarovski, Conrad Sokolnicki, Zaki Mochine, Miguel Angel Rojas Ruiz, Andrew Wingrove, Paul Bridger, Bianca Litonjua, Renzil Colaco, Priyanka Roy, Kristina Mitrofanova and Olga Morozova

Best Hotel Brand in the Middle East: Rotana Hotels & Resorts Selim El Zyr (left) and Guy Hutchinson (right) receive the award from Ian Fairservice (centre)

Best Golf Club in the Middle East: Dubai Creek Golf & Yacht Club (left-right) Michael Schmitt, Rosemarie Tacorda, Julian Danby and Christopher May

Best Lifestyle & Leisure Hotel Brand in the Middle East: Rixos Hotels (left-right) Ashley Jacob, Ali Ozbay, Ipek Dem, Antonia Stuart, Gemma Rooney, Duygu Gökdemir and Ilhami Tek

Best Luxury Hotel Brand in the Middle East: Address Hotels & Resorts (left-right) Cleressa Pinto, Andrew Wingrove, Oslem Coskun and Mark Kirby

Partners

Best Hotel Loyalty Programme in the Middle East: Marriott Bonvoy (left-right) Candice D’Cruz, Sandeep Walia, Ashley Jacob, Jitendra Jain, Sina Laubli, Fiona Mcardle, Iryna Savitska, Anne-Marie Hannan and Ahmed Hozaien

Best Luxury Hotel Brand in the UAE: Jumeirah Hotels & Resorts Andew Wingrove (left) presents the award to Alexander Lee

Best Leisure Hotel in the UAE: The Oberoi Beach Resort Al Zorah (left-right) Waly Agag, Ashley Jacob and Antonio Cardillo

Vote processing partner

Best Serviced Apartment Brand in the Middle East: Ascott (left-right) Sophia Berriane, Andrew Wingrove, Mine Tan Balto and Shashi Shetty

Presented by

JUNE 2022

WORDS GEMMA GREENWOOD

ATM proves travel is back The 29th edition of the Middle East’s leading travel and tourism event was a resounding success – a sure sign the industry’s resurgence is accelerating and the region is leading the way

ABOVE: ATM attracted 23,000 visitors and 30,000 participants RIGHT: SAUDIA won ‘Best Stand Desgin’ and the ‘People’s Choice Award’ JUNE 2022

ith 2022 ushering a new era for travel and tourism in the Gulf – one defined by recovery, resilience and renewed growth, bolstered by the Expo 2020 effect – the industry was expecting the 29th edition of Arabian Travel Market (ATM) to be busy. But no one could have anticipated that post-pandemic, more than 23,000 travel sector professionals would head to the show to do business, network, debate and reconnect, up 100 per cent year on year. The latest data from show organiser RX Global reveals the event, staged at the Dubai World Trade Centre (DWTC) from May 9-12 under the theme ‘ The Future of International Travel and Tourism’, also attracted 30,000 participants. “In addition to doubling our visitor numbers year on year, ATM 2022 hosted 1,500 exhibitors and attendees from 150 countries,” said Danielle Curtis, Exhibition Director ME for Arabian Travel Market. “These figures are especially impressive given that lockdowns are still taking place in China and other destinations. What’s more, the development of the travel and tourism sector throughout the Middle East region shows no signs of abating,

with GCC hotel construction contract awards set to rise by 16 per cent this year alone.” The four-day live event was inaugurated by His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of Dubai Civil Aviation Authority, Chairman of Dubai Airports, Chairman and Chief Executive of Emirates Airline and Group Chairman of Dubai World and, following the success of the hybrid approach adopted for last year’s edition, the third instalment of ATM Virtual took place on May 17 and 18. “ATM 2022 has provided a timely opportunity for the global travel and tourism sector to gather in Dubai and explore the future of our industry,” said Curtis. “Innovation, sustainability, technology and talent acquisition and retention will be crucial to its long-term success.” These were some of the key themes explored across ATM’s four-day conference programme. DAY 1 The show’s opening session, moderated by CNN’s Eleni Giokos, featured Issam Kazim, CEO, Dubai Corporation for Tourism and Commerce Marketing; Scott Livermore, Chief Economist at Oxford Economics; Jochem-Jan Sleiffer, President – Middle East, Africa and Turkey at Hilton; Bilal Kabbani, Industry Head – Travel and Tourism at Google; and Andrew Brown, Regional Director – Europe, Middle East and Oceania at the World Travel & Tourism Council (WTTC). Livermore noted how events, including Expo 2020 Dubai and the upcoming World Cup in Qatar, were

AR ABIAN TR AVEL MARKE T 202 2

boosting international arrivals to the Middle East. Domestic business and leisure travel were recovering quickly, he said, with leisure already exceeding 2019 levels. International business travel would be the last to bounce back, he added. The show’s opening day also featured the first session of the ARIVALDubai@ATM forum, during which industry experts explored the role that in-destination experiences are playing in shaping the future of global travel and tourism. Later in the afternoon, ministers from the UAE, Jordan, Jamaica and Botswana took to the ATM Global Stage to discuss the importance of investment, technology and inclusivity in driving Middle East tourism forward, as part of the International Tourism & Investment Conference (ITIC). DAY 2 The second day saw senior representatives from Air Arabia and Etihad Aviation Group join JLS Consulting’s John Strickland on the global stage for a discussion about efficiency and sustainability within the aviation sector. Later in the afternoon, consumer intelligence company D/A offered a perspective on how to connect with the Arabic travel audience more effectively (see page 30). At the end of day two, video-sharing platform ‘Welcome to the World’ secured up to $500,000 of investment after winning the inaugural ATM Draper-Aladdin Startup Competition on the ATM Travel Tech Stage. Day two also saw ATM play host to the event’s first Oman Tourism Forum 2022, which attracted more than 200 delegates and brought together industry leaders to explore tourism and partnership opportunities in Oman. The event, organised by Oman’s Ministry of Heritage and Tourism, coorganised by the International China Investment Forum and coordinated by China Travel Online, attracted 30 Chinese travel agents interested in promoting Oman as a destination for leisure and MICE travel. DAY 3 Day three of ATM featured sessions focused on the future of hospitality, sports tourism, metaverse-based travel services, the role of influencers and more. The Global Business Travel Association (GBTA) also hosted two panel discussions, shining a spotlight on sustainability and

long-term trends in the business travel segment (see pages 28-31). From experiential and eco-conscious stays with a local edge and wellness experiences that go way beyond spas to encompass the entire guest experience, to loyalty programmes and apps that meet new lifestyle demands, the ‘what guests really want’ session considered what motivates travellers in 2022 – and how hotels are responding. Folker Heim, Chief Operating Officer, Global Hotel Alliance “ATM 2022 (GHA) explained how the GHA DISCOVERY loyalty programme was revamped and relaunched has provided last year to meet the lifestyle needs of its 11 million a timely plus members, including the roll out of a new opportunity digital currency, DISCOVERY D$. Similarly, James Britchford, Vice President Commercial IMEA, for the global InterContinental Hotels Group, outlined how travel and IHG One Rewards had evolved to not only meet customer needs but anticipate them. tourism sector Chris Nader, co-founder of new eco-lodge brand to gather in ENVI Lodges, said today, accountability is key. Dubai and “Guests want to see how they and the hotel are leaving a positive impact on the environment and explore the the communities,” he added. Federico Toresi, Global future of our Vice President for Design, Ultra Luxe, Luxury & Premium Brands, at Accor, outlined new guest-centric industry.” concepts at the upcoming Raffles in Doha, including Danielle Curtis, personalised in-room scents to intuitive technology, as Exhibition Director well as a new concept for the Mövenpick brand where ME for Arabian the hotel lobby is transformed into a marketplace. Travel Market Meanwhile, Walter Knight, Director of Hospitality at Farnek Services, outlined the benefits of the company’s ‘Flexi-Guest’ app, which digitalises the guest journey from pre-arrival to check out and also calculates carbon emissions. DAY 4 As part of the conference agenda for the fourth and final day, representatives from Atlas, Wego Middle East and Alibaba Cloud MEA explored how data is changing airline retailing. Panellists shared insights into how to build data-led organisations, and why companies that successfully harness travel data today will be succeed in the longer term. A session hosted by WTM Responsible Tourism focused on how the latest innovations can be used to promote responsible technology for travel and tourism. Concluding this year’s edition of ATM, afternoon sessions included a discussion about the return and rise of city tourism. The final day of the live event also included the announcement of ATM 2022’s ‘Best Stand Design’ and ‘People’s Choice Award’, which were presented to SAUDIA for its futuristic and striking concept. For more information on Arabian Travel Market 2022 and to view video recordings of the conference sessions mentioned, visit wtm/atm JUNE 2022

The future of business travel

n day three of ATM (May 11), the Global Business Travel Association (GBTA) hosted two conference sessions, one of which provided insights on the future of the business travel sector. Catherine Logan, Regional Vice President – EMEA, GBTA, presented findings of the the BTI Outlook (Nov 2021). Now in its 13th edition, the BTI Outlook is an exhaustive annual study of business travel spending and growth covering 73 countries across 44 industries. It found business travel activity has begun its rebound from the sharp downturn brought about by the COVID-19 pandemic. After declining 53.8 per cent in 2020 to $661 billion, global expenditures are expected to have rebounded 14 per cent in 2021 to $754 billion and to $1 trillion in 2022. “This trend is supported by both our own monthly GBTA polls and from feedback we are hearing across the industry,” said Logan. Employee travel willingness had rocketed, says the GBTA

$1.48 trillion Business travel spend predicted for 2024 Above the 2019 pre-pandemic spend of $1.4 trillion

80% Of companies now permit some or more domestic business travel within their country

55% Of companies now permit some or more international business travel within their country

88% Of suppliers and TMCs reported corporate travel booking increases in March, compared to 45% in February

94% Of GBTA buyers and procurement professionals believe their employees are now “willing” or “very willing” to travel for business in the current environment. (Source: BTI Outlook (Nov 2021) and GBTA polls) JUNE 2022

She added: “By 2024, global business travel is forecast to have made a full recovery, ending the year at $1.48 trillion or just above the 2019 pre-pandemic spend of $1.4 trillion.” Logan said business travel recovery would vary by region, country and industry over this period due to economic and political factors such as persistent COVID-related threats and disruptions, supply chain strains, labour shortages, rising inflation and increased costs. “Additionally, yet to be determined are the potential impacts of emerging factors including broad adoption of remote working models, long-term cuts or elimination of business trips and travel volume, and the increased focus on sustainability practices and policies for business travel,” she added. The latest GBTA poll results released at the end of April reveal business travel is surging, international travel is returning and despite new challenges, industry recovery is entrenched, with 80 per cent of companies now permitting some or more domestic business travel within their country, an increase of 13 percentage points on the association’s February poll. Similarly, 55 per cent of companies now allow some or more international business travel, an increase of 26 percentage points compared to February. Corporate travel bookings are returning too, with 88 per cent of suppliers and travel management companies (TMCs) reporting their bookings increased in the prior month (March). “This is much higher than the share who said the same in February (45 per cent),” said Logan. In addition, companies reporting they sometimes allow non-essential domestic business travel increased to 86 per cent in April’s poll, up from 73 per cent in February, while international travel made a big jump with 74 per cent reporting their company now permits it, up 26 percentage points from February.

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BUSINESS TRAVEL MEGATRENDS As the business travel industry heads towards total recovery, there are megatrends emerging that will reshape the sector, according to GBTA’s Catherine Logan, who outlined them as follows: TREND 1 New opportunities for business travel The pandemic has redefined business travel as we once knew it. ‘Travel for Business’ could now include ‘Travel for Work’ as remote and hybrid working models become the norm and corporates look for ways to bring dispersed teams together. This new way of living and working delivers opportunities for business travel. Commuting for many is now a “new kind of business trip” as digital nomad lifestyles have become a perk some workers seek. There’s a desire to ‘return to base’ and a necessity for collaboration, team planning and instilling a company culture. We have all heard stories of corporations letting go of their real estate or downsizing, choosing to spend their office budget on team get-aways instead, appreciating that face-to-face meetings are still a necessity. There is certainly a direct correlation between a return to office and return to business travel, but the rules have changed. TREND 2 People first The pandemic put duty of care at the forefront of all employee policies. The health, safety and wellness of all employees, especially travellers, matters more than ever. Corporates recognise the need for diversity, equity and inclusion in the workplace, when employees are travelling, attending a meeting or handling travel arrangements. Travel policy and procedures have changed from a productivity and savings focus pre-pandemic, to now focusing

on minimising risk. Special health considerations of travellers – and their families by extension – have now become part of the consideration of the human logistics ecosystem. Building culture and community when offices were closed became a new challenge – impacting employee loyalty and the great resignation as employees joined and left jobs without ever personally meeting colleagues. Travel buyers now have a role to play in helping to recreate company culture. TREND 3 Sustainable choices Sustainability is now a firm fixture on the corporate agenda, contributing to company objectives, and so travel is under the spotlight. Globally there is an urgency towards carbon neutrality. We all recognise the need to make responsible choices that weigh up the ROI of a business meeting with the cost, time and environmental impact. Business travel suppliers have developed tools to help travellers make the right choices. But it doesn’t stop there; the emphasis needs to shift. As an industry we need to look at the end-to-end travel journey – all the touch points, not just air. The GBTA recently launched a research study entitled ‘The State of Sustainability in the Global Business Travel Sector’. The industry wide report reveals barriers to achieving more sustainable business travel, as well as the enablers for a more sustainable future.

The GBTA also found employee travel willingness had rocketed, with 94 per cent of GBTA buyers and procurement professionals believing their employees are now “willing” or “very willing’ to travel for business in the current environment. “In fact, no respondent in any region of the world feels their employees are not willing to travel for business in the

TREND 4 Self-service is a must The topic of corporate travel self-booking has been debated for a long time – but Logan said she had never seen everyone so eager to DIY everything and during the pandemic this trend accelerated, all in the name of efficient and contactless travel and hospitality. Examples include viewing restaurant menus via QR codes and touch-free check-in, often aided by biometrics that we as road warriors gladly sign up for to speed things up and keep us out of the longest queues anywhere along the journey. Hotels are launching apps to provide seamless travel experiences and chat functions have become widely used to communicate with the hotel concierge. TREND 5 Digitalisation Remote working has fuelled digital innovation and it continues to accelerate within our industry, including the endto-end business travel experience booking, travel, expense, payments and reconciliation. Mobile device proliferation is part of this trend. There really is an app for that within our space – and business travel road warriors are among the savviest of digital users. AI advancements make everything from pricing, to booking and servicing automation options to increase accuracy and of course speed to resolution. Where cryptocurrencies take us next along the digital journey of procure-to-pay remains a bit to be seen – but suppliers and intermediaries are testing things out with several recent headlines making news. Visit gbta.org for more information

current environment,” Logan told the ATM audience. On average, travel buyers say their company’s travel bookings are currently at 56 per cent of the pre-pandemic level, up 22 points from February, while travel suppliers say their company’s business travel bookings are at 44 per cent of the pre-pandemic level, with little change since February. JUNE 2022

Middle East leads travel recovery

he Middle East experienced the highest business travel sentiment throughout the pandemic, which kickstarted recovery. That’s according to research by YouGov, presented at the ‘future of business travel’ session at ATM by the firm’s Commercial Director for the Middle East and North Africa, Sam Dawson. YouGov’s survey of travellers, which is drawn from a pool of 20 million-plus registered panel members in more than 55 markets, found that while domestic leisure travel still leads the way in terms of industry recovery, international travel is picking up fast too. When asked which trips they were planning in the next 12 months, 41 per cent of YouGov survey respondents said domestic leisure and 37 per cent said international leisure, which was 17 percentage points higher than the global average. The percentage of travellers intending to take international business trips, meanwhile, was seven per cent higher than the global average. With destinations like the UAE promoting their livability credentials and launching remote work visas, Dawson highlighted the potential to attract the growing number of digital nomads and longer stay ‘bleisure’ travellers, pinpointing key source markets. Workcations appealed to 80 per cent of Filipinos surveyed, 73 per cent of Indonesians, 68 per cent of Indians, 25 per cent of Americans and 17 per cent of Brits, he revealed. Dawson also noted diverse market conditions and different stages of business travel recovery existing across the Middle East. According to YouGov findings, 65 per cent of Middle East business travellers believe the COVID-19 situation is improving worldwide, compared to the global average of 50 per cent. In the UAE, just 39 per cent of business travellers had cancelled or were considering cancelling overseas travel plans compared to 59 per cent the previous year. Dawson said the proportion of people who had not travelled for business or pleasure in the last 12 months remained above pre-COVID levels, however, 58 per cent of business travellers in the Middle East had taken more than one business trip in the past 12 months. Lastly, YouGov found sustainability is top of mind for business travellers, particularly in the UAE, with Dawson stressing that travel companies need to match their expectations. When asked if they considered themselves an environmentalist, 69 per cent of UAE business travellers said yes in April 2022 compared to 68 per cent in April 2021. In addition, 60 per cent said they only buy from companies who are socially and environmentally responsible (April 2022) versus 56 per cent in April 2021.

New travel experiences in demand

Speaking on the ATM Global Stage on day two of ATM (May 10), Paul Kelly, Managing Partner of consumer intelligence company JUNE 2022

Destinations have opportunities to attract digital nomads

D/A, highlighted the important role GCC travellers have to play in tourism recovery. They are looking to make up for lost time when it comes to travel, with the anticipation of new experiences dominating conversations, according to research based on the analysis of more than four million social media posts and comments from more than two million Arabic-speaking unique users in the GCC. The number of travel conversations and posts about travel increased by 110 per cent and 151 per cent respectively, between 2019 and 2021. “Travel conversations increased to more than 1.3 million in 2021, underscoring the willingness by Arabic speakers in the GCC to travel, regardless of age or nationality,” said Kelly. “We are ultimately witnessing the pent-up demand from the last two years coming to the fore as borders reopen, flights are back on track and restrictions are lifted.” GCC travellers have a vital role in tourism recovery, a direct result of their spending power. According to the UNWTO, GCC travellers spend 6.5 times more than the global average, with 40 per cent of GCC travellers spending more than AED 36,700 on their last trip to Europe. Travellers from Saudi Arabia are reportedly the highest travel spenders globally. “Overall, when it comes to the GCC traveller, the conversations indicate that something new is the order of the moment. Even in the familiar, a new experience is at the top of the wish list for those intent on travelling soon – a huge change from what we have seen in the past year or two,” Kelly added. In terms of holiday preference, the consensus is on escaping and breaking free and discovering new experiences, which many have been unable to do in the last two years. Those in the younger age groups were keen on shopping and enjoying local flavours, while the older groups were more focused on staying closer to nature and relaxing. Having fun was a mainstay; however, mid-career professionals have a lot of work travel lined up. Holiday destinations favoured by GCC travellers followed the global Google trend, which saw a spike in the search terms ‘staycation’ in 2020, which was representative of the number of people from GCC countries looking to vacation locally. According to the D/A research, the UAE was the most popular destination in the MENA region, followed by Saudi Arabia, Kuwait, Egypt, and Qatar. In Europe, the UK was the most popular destination, followed by France, Germany and Italy, with Switzerland rounding out the top five list.

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High-value business trips dominate

hort and frequent business trips by air are ‘out’, and longer trips that maximise business opportunities and perhaps, include leisure, or even a ‘workcation’, are ‘in’. That was the upshot of debate at the ‘future of business travel’ session at ATM, which not only involved the GBTA and YouGov, but panellists Shaun Anderson, Head of Sales, dnata Travel Management; Matthew Roberts, Vice President of Sales, at Accor, India, the Middle East and Africa; and Matteo Atti, Executive Vice President of Marketing and Innovation at global business aviation company VistaJet. Anderson said corporate travel was picking up, but companies were ensuring employee trips delivered ROI. ESG and carbon reduction considerations, often built into travel policies, as well as effective travel cost management, were also factors that had led to the reduction in short and frequent trips. Roberts said he believed business travel would not return to pre-COVID levels in terms of volume and total value but conceded there were opportunities to capture the post-COVID traveller – those opting for hybrid and remote work, longer stays, bleisure and workcations. Atti said the pandemic had proven that when a deal needs to be clinched, there is no replacement for face-toface interactions, with VistaJet flying more CEOs and top executives to “make that handshake” than ever before in 2020 and 2021, both of which were record years for the private aviation specialist. The company reported a 64 per cent increase in global

flight hours across Vista brands in 2021 as demand for flights surged, while client members grew 26 per cent. The Middle East saw a 79 per cent year-on-year hike in the number of new VistaJet Programme members versus 2020. In terms of VistaJet flight demand, the UAE posted a 55 per cent year-on-year increase in flight numbers and the figure in Saudi Arabia was 29 per cent. Atti referred to VistaJet’s 2021 ‘The Future of Business Travel’ report, which revealed 81 per cent of global leaders believe business travel will be more important than ever to driving success in the future. The report surveyed more than 200 high-level company executives in the US, EMEA and APAC in association with WSJ Intelligence, asking them about the role of travel in their professional lives. During the pandemic, travel was limited for 90 per cent of companies surveyed, and almost all (97 per cent) said their businesses experienced negative impact directly related to those restrictions. Nearly one-quarter (24 per cent) indicated massive or substantial disruptions across all eight areas measured, and 87 per cent cited massive or substantial disruption in at least one area. More than a third (37 per cent) said international business development and product launches took a hit due to a lack of inperson presence. As restrictions ease, built-up anticipation for business travel is clear. Among respondents who take eight or more private flights a year, 60 per cent plan to significantly increase in-person meetings. VistaJet has witnessed a 49 per cent increase in corporate interest around the world since the start of the pandemic, which is said proves flying private continues to be a key support for business travel. The main benefits of taking private flights for business travel are reported by those surveyed, in order, as flexibility, efficiency, safety and privacy. The two top priorities for trips are visiting partners and vendors and going to industry events, each at 34 per cent. Managing current relationships and building new ones are also key drivers. “The COVID-19 pandemic upended our world, including travel. It also showed that some business travel is truly essential and having to forgo in-person trips came at a real cost to companies: any savings in travel budgets were exceeded by the cost of missed opportunities, sometimes worth millions.” Visit vistajet.com/businesstravel for the full report.

“The COVID-19 pandemic upended our world, including travel. It also showed that some business travel is truly essential and having to forgo in-person trips came at a real cost to companies: any savings in travel budgets were exceeded by the cost of missed opportunities, sometimes worth millions.”

PRIORITY SITUATIONS FOR A PRIVATE FLIGHT CEO SURVEY RESULTS 55%

Said they would take a private flight to save a client relationship worth more than $5m

53%

To deliver on a commitment to a client worth more than $5m

46%

To attend an extremely important conference or meeting (e.g., WEF)

45%

To close a deal worth more than $5m

40%

To meet with key government officials and legislators

31%

To meet a prospective client

29%

To hire a key talent (Source: VistaJet)

Matteo Atti, Executive Vice President of Marketing and Innovation, VistaJet JUNE 2022

Singapore puts sustainability first Country looks to meet next-generation traveller demand for authentic, smart and planet-friendly destinations

esponsible destinations with a clear-cut sustainability vision will succeed in attracting the next-generation traveller. That was a key message put forward by the Singapore Tourism Board (STB) at the Singapore Reimagine Global Conversations (SRI GC) series at Expo 2020 Dubai. Designed to spearhead top-level discussions among industry gamechangers on the revival and reimagination of the global tourism sector and at the same time, showcase how Singapore has reimagined itself through fresh and innovative experiences, the event shed the light on opportunities to reshape travel according to new trends and traveller behaviours. “For example, based on findings from a report shared by WGSN, our data partner for SRI GC, there is a rise in travellers known as the ‘Mindful Explorers’ – those who are conscious of the environment and seek sustainable choices during their travel journeys”, explains Beverly Au Yong, Area Director Middle East, STB. “Sustainability is now a top-of-mind concern for many travellers and as a responsible destination, Singapore is incorporating its sustainability vision into its tourism offerings to achieve its vision of becoming a City in Nature.”

The Singapore Green Plan 2030

STB has developed a destination sustainability strategy and roadmap for the tourism sector in line with the Singapore Green Plan 2030 (SGP30), with a focus on environmental sustainability and sustainable management. Technology and urban design play a crucial role, according to Au Yong. STB and its partners have already launched initiatives encompassing this ethos. For example, the Singapore Hotel Association set up a Hotels Sustainability Committee to drive industry-wide JUNE 2022

adoption of sustainability practices and as a result, new and existing properties are minimising their environmental footprint across design, construction, and operations, while enriching guest experiences with concepts such as farm-to-table dining and preserving their natural environment. Meanwhile, Singapore’s resort island, Sentosa, aims to set new benchmarks as a globally recognised, certified sustainable tourism destination that is carbonneutral by 2030. “STB will also work towards positioning Singapore as a choice location for companies seeking to launch Singapore is stepping up is sustainability efforts

Millennium & Copthorne International Limited reduce food waste and lower costs through its solution, which combines AI, data analytics and image recognition software. “Through these efforts, we hope to work towards making Singapore a sustainable urban destination, providing opportunities for companies to testbed their sustainable tourism solutions. The sustainability journey is a two-way conversation, where we will take into consideration feedback from the industry and learnings from destinations that have successfully implemented their sustainability strategies,” says Au Yong. Sustainability is Singapore’s future

sustainable products and experiences, or to test-bed sustainable tourism solutions,” explains Au Yong. “The smart use of technology is crucial to our efforts,” she adds, highlighting the STB’s Tourism Transformation Index (TXI) initiative – “a self-diagnostic tool for companies to understand where they are in their transformation efforts, providing targeted advice to companies to help them become future ready”. The STB’s Singapore Tourism Accelerator programme has also helped to match good tech and sustainability solutions with tourism businesses. For example, local start-up Lumitics helped

Singapore businesses are also becoming “more innovative in incorporating sustainability into product development”, which improves the city’s reputation as a sustainable, responsible travel destination. Stand-out examples include Pan Pacific Orchard being redeveloped into Pan Pacific Hotel Group’s first zero-waste hotel, with a rainwater harvesting system, a recyclable water system, and a compactor that turns food waste into compost to fertilise its sky gardens. “More than just a bustling metropolis, Singapore also boasts local farms providing sustainable food and produce, and restaurants offering farm-totable dishes,” says Au Yong. For example, SCALED by Ah Hua Kelong, Singapore’s first fish-farmerowned restaurant, serves locally farmed seafood and Labyrinth, a Michelin-starred restaurant, known for its ‘new Singapore’ dining experience, sources 90 per cent of menu ingredients from and around Singapore, thanks to its close relationship with local farmers, fishermen and fishery ports. These initiatives cement Singapore’s status as a sustainable and innovative urban destination. visitsingapore.com

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Etihad intensifies sustainability flighttesting regime UAE carrier conducts week-long programme of research and testing on more than 30 flights to further reduce carbon emissions ETIHAD AIRWAYS has marked another sustainability milestone after undertaking a programme of intensive research and testing on more than 30 flights. The airline tested operational efficiencies, technology and procedures designed to reduce carbon emissions during a weeklong initiative that took place at the end of April, coinciding with Earth Day (April 22), and as part of its ongoing sustainability flight testing regime. Etihad partnered with SATAVIA, a UK-based green aerospace company, to test contrail avoidance technologies on 20-plus commercial flights operating across its network. The carrier also operated 13 dedicated ‘EcoFlights’, testing a range of flight and engine optimisation initiatives, with

successful trials to be incorporated into regular scheduled operations. Etihad’s fleet of fuel-efficient A350 and B787 aircraft, spearheaded by the ‘Etihad Greenliner’, and its newest aircraft, the ‘Sustainable 50’, were used to conduct these tests, which focus on flighpath optimisation, including optimised climb and continuous descent, optimal departure runway, last minute engine start-up, single engine taxi procedures network wide and fight deck technology solutions. “Etihad has demonstrated its commitment to sustainability over the last three years, leading the industry through realworld testing and application of technology and processes that provide incremental environmental benefit every time we fly,” said Tony Douglas, Group

CLOCKWISE FROM RIGHT: Etihad Greenliner; Etihad’s new ‘Sustainable 50’ A350 aircraft; Etihad and SATAVIA tested contrail avoidance technologies

Chief Executive Officer, Etihad Aviation Group. “The tests we’re conducting this week are just the latest initiatives in our long running and comprehensive sustainability programme, because for us, sustainability is a priority every day, not just once a year when it’s convenient and expected. The results we develop will add to the body of work and knowledge base we’ve built to support the aviation industry on its journey to decarbonisation.” The majority of tests conducted were part of a yearlong partnership with SATAVIA to enable contrail prevention, integrating atmospheric modelling with operational flight planning to prevent contrail formation. Aircraft contrails, or condensation trails, are clouds made up of aircraftgenerated ice crystals, which cause a net surface heating effect globally by trapping atmospheric heat. Contrails cause up to 60 per cent of aviation’s total climate impact, the equivalent to two per cent of all human impact. Dr Adam Durant, CEO of SATAVIA, said: “Our understanding of contrails rests on decades of atmospheric science, which can now be combined with highperformance computer modelling to identify contrail formation zones and optimise flight plans for contrail prevention. Following these tests, we will work with Etihad to quantify the climate benefit arising from contrail prevention on a flightby-flight basis. This will lay the groundwork for future conversion into tradable carbon credits incentivising widespread adoption of contrail prevention across the aviation sector.”

In contrast to many green aerospace initiatives, contrail prevention is a software solution that can be implemented in the near-term through technical integration with flight operations. “By working with SATAVIA to implement contrail prevention in day-to-day activity, Etihad is taking the lead on an important issue facing the entire industry,” said Douglas. “We have to think about aviation’s indirect, nonCO2 effects as well as direct climate impacts, and contrail prevention is the key to making swift progress in this field.”

ETIHAD ISSUES ITS FIRST SUSTAINABILITY REPORT Etihad Airways also released its first Sustainability Report on Earth Day 2022. This publicly available report documents the previous two years of the airline’s sustainability efforts – from ground-based electric tractors to airspace efficiency improvements, and even experimental test-flying with NASA and Boeing. It reveals the progress made towards Etihad’s goal of achieving net zero emissions by 2050 and halving net emission levels by 2035.

JUNE 2022

A D V E R T I S E M E N T F E AT U R E

Introducing Premier Inn Barsha Heights

Experience the best of British hospitality in one of Dubai’s most vibrant neighbourhoods

sk anybody to name a great British hotel brand and the chances are they will immediately think of Premier Inn. Firmly established in the Middle East as the hotel brand of choice for high value, high quality accommodation, Premier Inn, the UK’s largest, award-winning name in hospitality recently opened its 11th hotel in the region, Premier Inn Barsha Heights, achieving 100 per cent occupancy on opening night. The showcase for the evolution of the already deep-rooted Premier Inn brand in the region, the 219-room hotel brings a new style of quality, contemporary accommodation, a diverse range of dining and leisure offerings and the best of British hospitality to one of Dubai’s most vibrant urban neighbourhoods. The 11th Premier Inn in the MENA region and the seventh in Dubai, Premier Inn Barsha Heights boasts redesigned guest rooms, a new look lobby and fresh concepts in F&B. Its opening is a key milestone in Premier Inn’s continued expansion in the Middle East and reinforces the company’s commitment to the region and to playing its part in contributing to the Government of Dubai’s tourism goals. Premier Inn Barsha Heights bears all the hallmarks of the muchloved brand – an enviable location, excellent value, exciting places to eat and drink, the best breakfast in town and of course, the good night

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CLOCKWISE FROM TOP LEFT: The outdoor pool and Lillie's Pad rooftop garden bar; Mr Toad's Pub & Kitchen; family rooms are available; the welcoming lobby area with Costa outlet; the stylish reception; the hotel is well located; a re-designed Premier Inn twin room

guarantee – with a stylish new twist. With high quality accommodation offering a great night’s sleep, tasty dining options including Premier Inn’s famous Mr Toad’s breakfast, and modern fitness and leisure facilities, the hotel appeals to a diverse range of guests, including business travellers, family holidaymakers, local residents and nearby businesses. Strategically located, within easy reach of Dubai’s world-famous attractions, key business areas, shopping malls and beaches, the hotel offers 219 stylish, redesigned guest rooms, comprising family, twin, double and interconnecting options, as well as rooms designed to accommodate people of determination. In addition to Mr Toad’s Pub & Kitchen, dining venues include the Lillie’s Pad rooftop garden bar, and a Costa café. There’s also a spacious, reimagined lobby area, 10th floor swimming pool and terrace, well-equipped gym, male and female prayer rooms, and meeting rooms. Guests also enjoy free Wi-Fi throughout the hotel, underground parking, and shuttle services. Room prices start from AED169 per night. For more information and bookings, visit mena.premierinn.com or call +971 600 500 503.

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AIR MILES

AIR MILES WITH

Firas Fawas

Firas Fawas is the Managing Partner of The Artisan Il Ristorante, located at the Waldorf Astoria, DIFC, Dubai W O R D S S O N I A S U LTA N

ow did The Artisan concept come about? Discovering new cuisines and learning about food has interested me since childhood. It then became a hobby and as time went on, it evolved into a real passion. My interest in the F&B industry started with my deep admiration for the culinary world. I saw a real opportunity, so I started to work tenaciously to bring internationally renowned chefs to the region.

What differentiates The Artisan? The Artisan is more than a restaurant. It’s a lifestyle destination and brand. Our mission is to educate the region on the wonders of Italy and its culture through our thoughtfully curated dining experience. Our commitment to excellence and craftsmanship is reflected in the product: our ingredients are sourced from the finest suppliers in Italy, and at the bar, we serve expertly concocted drinks and cocktails including our in-house classic: The Negroni. And for the wines, we have a wide selection of labels hand-picked by our general manager and wine sommelier. How do you choose your suppliers? I have always been extremely detail oriented. In line with its namesake, The Artisan draws inspiration from real-life Italian artisans. From Tuscany, Piemonte and beyond, including Richard Ginori, one of the finest Italian tableware suppliers, our entire culinary journey – from source to table – is meticulously curated from all over Italy. How did you pivot during the pandemic when shipments were delayed? COVID-19 has brought many challenges and like most restaurants, we weren’t exempt from facing supply issues. However, we have a brilliant team and a great relationship with our suppliers or ‘artisans’ as I like to call them – they are truly an extension of The Artisan family in Italy. Together we were able to navigate the restrictions without JUNE 2022

Located in the heart of DIFC, The Artisan is an ode to the Italian peninsula

compromising the quality of ingredients. The restrictions also forced us to be more creative; for example, we added pizzas to our menu, made with the finest 72-hour fermented dough, which makes a great starter or side dish and has enabled us to offer delivery, as pizzas travel well. Which Italian region particularly inspires you? The Artisan is an ode to the entire Italian Peninsula. It is a celebration of its unique cuisine, craftsmanship, art and hospitality. Which is your favourite dish on the menu? To start with, it’s the Truffle Pizza. The dough is carefully fermented for 72 hours, resulting in a perfect light and thin crust; followed by the delicious Fassona Beef Carpaccio: the meat is sliced wafer thin, topped with a tangy rocket salad and Parmigiano Reggiano. It’s the perfect palate opener. When I am not in the mood for meat, I always order the octopus – it is slow-cooked for five hours, and the outcome is pure perfection; soft and evenly cooked on the inside with crispy skin texture on the outside. For the main course I love the homemade Agnolotti Del Plin stuffed with pumpkin, with 30 months-aged Parmigiano

Reggiano fondue and almond sticks. However, I also like the Branzino for a lighter option. For dessert, it’s the tiramisu – the ultimate Italian classic! As a successful homegrown brand, what advice do you have for budding restauranteurs in the region? Being persistent and genuine are essential for success. My journey with The Artisan has not always been easy, but I always believed in my team and trusted that we offer the best and most authentic Italian food in the region. Authenticity is the key to building any timeless concept. What’s your indispensable travel gadget? If I had to choose one, it would be my iPhone, since it has all that I need on one gadget – a camera, e-books, and a 24/7 connection to family, work and friends. What’s your in-flight entertainment pick? To fully immerse myself in the culture, history and language of the country I am travelling to, I always pick a selection of films that are either shot in or about those places. I feel it is the best way to set the mood for my trip.

TO TRY IN

ISRAEL

From timeless classics revamped to trendy new boutique properties, we round-up the destination’s hottest hotels as tourism bounces back, big time

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HOTELS

WORDS MEL ANIE SWAN

aving implemented some of the toughest pandemic lockdown measures and at the same time, rolled out one of the world’s fastest vaccination drives, Israel fully opened to tourists earlier this year. The bounce back has prompted frenzied activity in the hospitality sector, with several new hotels opening and existing properties relaunching after undergoing extensive renovations. From Israel’s vibrant economic capital, Tel Aviv, with its glistening skyline, to its historic and spiritual heart, Jerusalem, and across its breathtaking terrains, from north to south, local and international hotel brands are making their presence felt countrywide. With the Abraham Accords normalising relations between Israel and the UAE in 2020 and flights operated by flydubai, Etihad Airways, El Al, and as of this month ( June 23), Emirates, now connecting the two countries, new travel opportunities have been unleashed. If you’re based in the UAE, it’s certainly a great time to visit Israel for business, leisure, or a bit of both. Here’s a glance at some of the accommodation options you might want to consider.

TEL AVIV 39

ABOVE: Junior Suite at The Jaffa

AMIT GERON

LEFT: The Jaffa, a Luxury Collection Hotel, Tel Aviv

The Jaffa, a Luxury Collection Hotel, Tel Aviv

This Luxury Collection property is a timeless classic in the heart of Tel Aviv’s historic port town, Jaffa. A statuesque monument, the white stone Neo Renaissance structure built around its central courtyard is part of a restored 19th century complex that once housed Jaffa’s French Hospital. With views across the beautiful Mediterranean Sea, the hotel is close to attractions such as Shuk Hapishpeshim flea market, the Museum of Antiquities and the area’s rich array of local boutiques. With just 120 rooms, the hotel is both luxurious in its grandeur, dotted with towering, vaulted ceilings,

grand arches, enormous stainedglass windows, yet boutique in its homeliness, retaining its old-world charm while designed with a modern, minimalist elegance. The hotel is minutes from the beach, but has its own pool, gym and spa. While Jaffa is famous for its local foodie offerings, this property features Golda’s, serving Israeli street food. It’s styled as an old-fashioned Jewish deli and named after the country’s first female Prime Minister, Golda Meir. Other dining options include Italian restaurant Don Camillo’s, a lounge bar located in a former chapel on the top floor, and a pool bar – perfect for sundowners. marriott.com JUNE 2022

COMING SOON

Nobu, Tel Aviv The luxurious Japanese hotel chain Nobu will open a property in Tel Aviv next year. The 38-room hotel, located on Rothschild Boulevard, will feature a large garden, fitness centre, pool, outdoor area, and a private rooftop. nobuhotels.com

ABOVE: The David Kempinski Tel Aviv NEWLY RENOVATED

Sheraton, Tel Aviv One of the city’s most famous landmarks, the iconic Sheraton Tel Aviv reopened in April with a new look following a full renovation. Situated on Herbert Samuel Boardwalk, the property overlooks the Mediterranean coastline and is walking distance to many city hotspots. marriott.com/sheraton

MOST EXPENSIVE

Six Senses Shaharut Six Senses’ first Israeli property, located in the ancient Negev Desert, is one of the country’s most luxurious new offerings, and hands down, the most expensive. It has 60 rooms, 48 of which are suites, a Six Senses Spa with saunas and hammams, two pools, a gym, a yoga studio, plus a camel farm, outdoor cinema and Earth Lab. The minimum stay is two nights, which costs around AED 7,400 (US$2,000) in June. Guests must be aged 12 plus. sixsenses.com

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BELOW: Grand Deluxe Room

The David Kempinski

Perfectly located in the centre of the vibrant Tel Aviv Promenade, The David Kempinski is one of the city’s hottest new openings for 2022. It is fast becoming a dining and social hub with five outlets run by Executive Chef Mor Cohen, a World Luxury Restaurants Award winner specialising in gourmet

Kosher cuisine. There’s all-day dining at Sereia, the hotel’s beachfront restaurant serving Mediterraneaninspired cuisine while The Common is a more intimate affair, offering some of the best cuts of meat and freshest fish in the sophisticated setting. The bar features a huge cocktail selection and Israel’s first Cohiba Atmosphere cigar lounge. Horizon Lounge is an exclusive spot for guests in selected room and suite categories offering a place to work and play on the hotel’s 22nd floor with sweeping ocean views. In addition to exclusive leisure and dining options, a private boardroom for up to four guests is another business feature on offer. The David Kempinski is close to some of the city’s financial areas, a 10-minute walk to the Tel Aviv Stock Exchange and near tourist attractions such as Old Jaffa, Tel Aviv Museum and the Opera House. Only 35 minutes from Ben Gurion Airport, the hotel is geared up for both leisure and business travel with expansive conference facilities making it one of the most sought-after events destinations in the city. kempinski.com

ALEXANDER MAISTERN, SIVAN ASKAYO

New and noteworthy

HOTELS

Hilton Tel Aviv and Hilton Vista

MAX MORON

Hotel BoBo by Brown Hotels

The Brown Hotels brand is shaking up Israel’s hospitality scene with a host of new openings and relaunches in some of the most sought-after locations, including Hotel BoBo. Both contemporary and chic with an apt ‘Bohèmien Bourgeois’ tagline, the hotel has the quintessentially Brown vibe from the moment guests walk through the doors. Although there are 200 rooms, the property feels unique, and boutique. Its hip design blends elegance with urban rawness and with a rooftop bar and plunge pool, restaurant, conference centre and lavish spa, it caters to leisure and business travellers. Well situated on the corner of the prestigious Rothschild Boulevard, several of the city’s must-see locations, including Carmel Market, The National Theatre and many of the cool boutiques and eateries, are within walking distance. A big talking point for the hotel is Méli-Mélo, led by esteemed Israeli Chef, Meir Adoni, a fusion dining concept by day and trendy rooftop bar by night. brownhotels.com

CLOCKWISE FROM ABOVE: Méli-Mélo, led by esteemed Israeli Chef, Meir Adoni; Hilton Tel Aviv; Vista Corner Suite; Hotel BoBo by Brown Hotels

One of Tel Aviv’s most established hotels and the only one to offer direct walking access to the beach, Hilton Tel Aviv is a city institution. Renovated in 2019, the hotel, with 167 rooms and suites, feels fresh, despite it being a grandfather of Israeli hospitality, inaugurated in 1965. Perched on a cliff, the sprawling property is buffered on three sides by Independence Park so guests are spoiled with views and it’s away from the hustle and bustle, but just a short walk to local attractions too. Sunset here is highlight. All the rooms and suites face west for guaranteed sea views. Located on the top floors of this property is Hilton Vista, promising panoramic Mediterranean views, with the Vista Lounge serving all-day dining and drinks. The hotel also has five dining options from French-Mediterranean cuisine with a kosher twist at Chloélys to sushi and Japanese specialties at Yakimono, and for business, 22 meeting rooms. Guests in the Hilton Vista rooms use the private check-in on the 17th floor for a touch of VIP service. hilton.com

2022 BTME Awards’ ‘Best Hotel in Israel’

InterContinental David Tel Aviv Situated at the southern end of Tel Aviv’s beachfront promenade, InterContinental David Tel Aviv reinvents traditional luxury to present modern sophistication in the fashionable neighbourhood of Neve Tsedek. Inspired by its location, overlooking the Mediterranean Sea yet in the heart of the city, the hotel delivers elegant contemporary interiors and serves as a refreshing sanctuary from the bustling streets of Tel Aviv.

The hotel offers “unparalleled, amenities” with 555 oversized guestrooms and suites with sweeping city and sea views, two premium lounges, three dining facilities, an outdoor pool and sun deck, a state-of-the-art fitness centre, an acclaimed spa, the largest hotel-based conference centre in the country, and much more. In addition, InterContinental’s signature service strives to offer guests the best possible experiences, “surpassing their expectations and fulfilling all of their desires”. ihg.com

JUNE 2022

HOTELS

JERUSALEM

David Citadel

A trip to Israel is not complete without seeing its most precious gem, Jerusalem, a place deep in the hearts of Jews, Christians and Muslims alike. Set in the heart of the Old City, David Citadel is a magical spot to enjoy this special destination. An institution in its own right, it’s a go-to for heads of state and royalty visiting one of the world’s longest inhabited cities. It’s easy to see why year after year, David Citadel tops the rankings as one of the city’s best hotels. Room balconies offer vistas of historic domes, steeples and towers and the Old City is within easy walking distance, as is the vibrant Mamilla Avenue with its array of cafés and boutiques. Since its 2017 renovation, it is clear attention to detail remains critical, from the luxurious Frette linens, which guarantee a perfect night’s sleep to the luxurious Bvlgari amenities. Leisure facilities include a gym, spa and pool, offering respite from the hours easily JUNE 2022

spent wandering Jerusalem’s cobbled streets and narrow winding alleyways, where all the senses are stimulated by the sights, smells and sounds of this ancient city. If guests haven’t already been tempted by the amazing array of street food and upscale dining around Jerusalem, the hotel has several options including the poolside restaurant, The Grill Bar, and all-day dining at Seasons. It is well-equipped for meetings and conferences too, with spaces including The Citadel Boardroom, an executive suite and banquet rooms. thedavidcitadel.com

CLOCKWISE FROM ABOVE: Executive Suite at David Citadel; The Garden Terrace at The Waldorf Astoria in Jerusalem; The iconic Waldorf Astoria clock in the hotel lobby; American Colony Hotel; Suite at the American Colony Hotel; David Citadel

Waldorf Astoria JLM

The Waldorf Astoria in Jerusalem oozes the brand’s trademark grandeur with its sparkling marble floors and glittering chandeliers, befitting its VIP guests. For those who love to walk, it is the dream location, just steps from the walls of the Old City. Despite the vibrance of the busy streets outside, the Waldorf Astoria offers a peaceful oasis, the serenity greeting guests as soon as they walk through the doors. Blending iconic features of Waldorf Astoria hotels around the world such as its signature grandfather clock and orchid-dotted lobby, the building, designed around an inner courtyard of pale Jerusalem stone, seamlessly merges old and new. Here, everything is grand, from its high ceilings to elegantly designed rooms that pay homage to elegant old New York. Some rooms have balconies, not only promising guests sweeping city views, but the unique smell of Jerusalem air and the

Know before you go

The American Colony Hotel

Part of the Small Luxury Hotels group, the American Colony Hotel is somewhat of an icon for heritage lovers visiting the city and a favourite for Hollywood celebrities including Robert De Niro and Natalie Portman. The former colonial building is an urban retreat in the heart of Jerusalem, once the site of an American-Swedish commune. The lush, landscaped space dotted with olive and mulberry trees, water features and private corners, oozes tranquility at this hidden gem, just a mile away from the historic Old City. Quaint and charming, the Ottomaninspired architecture is dappled with details, from courtyards to grand vaulted ceilings and dramatic arched windows. With several dining options including Arabic and European and business spaces, it suits all travellers. The 95 rooms each have their own character. americancolony.com

sound of the Muezzin ringing out throughout the day, bringing to life the essence of this spiritual heartland. Quintessentially, Waldorf dining includes the likes of Waldorf salad at the King’s Court, while traditional kosher fare takes on a whole new twist at the Palace Restaurant. Not to be missed is the rooftop tapas bar, The Garden Terrace, where diners can soak up the atmosphere surrounded by the lush green forest of the Jerusalem hills. Facilities include a spa and fitness centre and 11 meeting rooms. hilton.com

COVID-19 measures PCR tests are no longer required on arrival at Ben Gurion Airport and masks are no longer mandatory indoors or outdoors. Getting there Etihad Airways, flydubai and from June 23, Emirates, operate direct services to Tel Aviv. Israeli carriers operating services include El Al, Israir, and Arkia. Getting around Taxi prices are similar to those in the UAE. Gett app is the local version of Uber and Lime provides access to Tel Aviv’s bikes and e-scooter hiring network. The country also has great public transport but services do not operate during the sabbath (sunset Friday to sunset Saturday), though taxis still run. Parking around Israel is notoriously difficult, especially in the cities, so bear that in mind if hiring a car. If you are into fitness, a great way to explore Israel’s cities is on foot – walking or running. I ran around Jerusalem with Run JLM – you run with a local who knows the city’s best hidden gems. A great way to see Tel Aviv is to grab a bike and cycle the dedicated cycle paths. If hiking is your thing, it’s the perfect way to discover Israel’s natural beauty: visit hike-israel.com. Jewish sabbath (Shabbat) During the sabbath (sunset Friday to sunset Saturday) everything closes down, so keep that in mind when planning your trip. Israel works a Sunday-to-Thursday week. What to wear Jerusalem is a holy city so modest clothing for men and women is a must – no shorts and no bare shoulders. The same goes for many other locations so don’t be fooled by the Tel Aviv liberality.

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HOTELS

OUT OF TOWN

Efendi Hotel (Akko)

JUNE 2022

The Farmhouse, Bat Shlomo

For luxury accommodation in an off-the-beaten track location, The Farmhouse delivers, offering an escape with a difference. With just five beautiful suites, the boutique property is set within the grounds of the Bat Shlomo vineyards. It’s located just an hour north of Tel Aviv, but feels a million miles away. Priding itself on offering exclusive hosted chef dinners and wine tasting, it’s a gastronomic destination in the heart of nature, with plenty of outdoor activities such as hiking to enjoy nearby too. Bat Shlomo is one of the country’s hidden gems and needs to be booked well in advance as it is less of a ‘wellkept secret’ nowadays. This intimate experience is unforgettable for nature lovers and foodies alike. thefarmhouse.co.il

CLOCKWISE FROM TOP: One of the five suites at The Farmhouse; Kedma, Sde Boker, The Farmhouse, Bat Sholomo; a room at Efendi

Kedma, Sde Boker

Israel’s Negev Desert is a dramatic natural wonder, and homegrown brand Isrotel has opened Kedma in Sde Boker at its heart. This luxury property recently played host to the Negev summit, bringing the region’s leaders together for in Israel for the first time. The Nabatean-style hotel has 163 rooms and suites built around an open-air courtyard with its feature pool surrounded by fruit trees and plants. Desert-inspired design features include authentic mashrabiya, handmade rugs and locally made handcrafts. The property is ideal for a relaxing desert escape or for more active travellers, outdoor adventures such as hiking and mountain biking are right on the doorstep. Facilities include a spa and fitness centre. isrotel.com

AMIT GERON

This ancient coastal town is just a short drive from the hustle and bustle of Tel Aviv but is a breath of fresh air from the modern metropolis; a beautiful journey back in time, in fact. Fittingly, Efendi is a historic and storied hotel that has been expertly restored, with elements of the structure dating back 1,500 years to the Byzantine era. To say the hotel is special is somewhat of an understatement. With just 12 ornate rooms paying tribute to the Ottoman period, it is more like staying in a regal home of a bygone era than a hotel. It comprises two antique stone buildings, formerly large homes of rich merchant families from Akko. Elaborate chandeliers and intricate cornices give the property an elegant yet opulent feel. A 400-year-old Turkish Hammam remains a key historic feature, as does a 900-year-old cellar dating back to the Crusader period now converted into a cosy wine bar. Each corner of the house tells a story, with part of the dining room remaining from the late Islamic period when it served as a private church. The rooftop views all the way to Mount Carmel are breathtaking and give visitors a true taste of the country’s natural beauty and historical past. While staying, a visit to Uri Buri – now one of the country’s most famous dining destinations – is a must. efendi-hotel.co.il

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E L E VATO R P I TC H

The elevator pitch

Business Traveller Middle East gives Eduardo Espiritusanto Marrero, Cluster General Manager at Occidental Al Jaddaf, Dubai, five minutes to pitch his property to prospective guests

Launched last year, the Occidental Al Jaddaf was the result of the hard work of many talented and passionate individuals, from interior designers to the hospitality team members that truly put their heart and souls into creating the property. As an Occidental brand, we aim to provide guests with an experience where everything is centered around relaxation and comfort. Whether you are travelling for business or leisure, you are welcomed to a chic urban experience at the heart of Al Jaddaf. The striking 365-room property is close to key areas such as Downtown Dubai, La Mer, the Creekside and Dubai International Airport, providing ease of access to iconic tourist attractions, business centres and major transport routes. Art and design play and imperative role in shaping the personality of our hotel and this can be seen in the 500 hand-painted artworks displayed throughout the property, highlighting the fusion of Arabian culture with Spanish hospitality flair. With an eyecatching design encapsulating the very

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best of Arabic and Spanish culture, Occidental Al Jaddaf is a special property in the new heart of Dubai, which has become one of the city’s most vibrant lifestyle destinations. All rooms are well appointed and sunlit. They feature modern avantgarde design that combines elements of both European and Arabesque architecture, blending both cultures in a tasteful yet playful manner across all five different room categories: Deluxe Room, Superior Room, Junior Suite, Suite and two Signature Suites. Occidental Al Jaddaf is home to unique dining concepts including the Stage Pool Lounge, Carmen Tapas Restaurant, Souk Restaurant and the Premium Lounge. We are proud to accommodate a variety of palates and experiences across these dining options, which fully reflect our property’s location and essence. We also have a swimming pool where the Stage Lounge is located, accessible to all guests and offering amazing views of the picturesque Dubai skyline – it’s the perfect venue to enjoy iconic city sunsets and after-work drinks.

“We aim to provide guests with an experience where everything is centered around relaxation and comfort”

CLOCKWISE FROM TOP: Eduardo Espiritusanto Marrero; pool; lobby; guest room

For those on business trips we offer four modern meeting rooms designed for a variety of events, all of which are adaptable in size and can accommodate up to 180 guests. Additionally, we can offer themed coffee breaks, lunches and cocktail menus to ensure the success of any event. Our lobby also provides a lively, spacious venue for more informal gatherings. For guests who like to stay in shape, the O Fitness Studio is fully equipped to meet their workout needs. In addition, our Makeup District Salon offers guests and local residents a full range of specialised services in beauty, hair and skincare. For further indulgence, our Rayya Wellness concept goes far beyond offering standard health and wellness therapies; but rather holistic and tailormade wellness experiences. At Occidental Al Jaddaf we embrace the fusion of cultures that make the UAE what it is – a beautiful cosmopolitan country enriched with stories from around the world. We look forward to welcoming you soon on your next business trip.”

POSTCARD

RAS AL KHAIMAH

Ma k i ng waves The Northern Emirate of Ras Al Khaimah is about to make a splash, having revealed plans to ramp up its cruise offering. Ras Al Khaimah Tourism Development Authority (RAKTDA), in partnership with RAK Ports, has appointed Zaiton Consultancy to help develop and market this lucrative tourism segment. The announcement was made at Seatrade Cruise Global in Miami in April where the Dubai-based consultancy participated as RAKTDA’s representative. One of the fastest growing sectors in tourism, cruising witnessed an annual passenger growth rate of 5.4 per cent from 2009 to 2019, with services now close to pre-pandemic levels. Recognising this potential RAKTDA and RAK Ports have worked together on several

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projects to further develop the emirate’s offering. This includes the transformation of its old ferry terminal into a modern and efficient boutique cruise passenger terminal and the development of marine transport infrastructure to support it. The authority has also invested in designing bespoke visitor itineraries for arrivals. RAKTDA’s strategy to attract three million visitors a year by 2030 includes ensuring destination accessibility via all means of transport, including luxury cruise ships. Cruise passengers will be welcomed to the emirate via the dedicated terminal, which is able to accommodate multiple cruise ships of up to 214 metres in length docking simultaneously. visitrasalkhaimah.com Gemma Greenwood

MONDRIAN DOHA Best Business Hotel in Qatar 2022 Enjoy an urban retreat and indulge yourself in groundbreaking design in the heart of the city. www.mondriandoha.com

GLOBAL GASTRONOMY

JUNE 2022

GLOBAL GASTRONOMY

Let’s eat out

After mastering the art of banana bread and sourdough starter during the pandemic, the appetite is certainly back for dining out. Here we round up the foodie destinations to aim for this year, with exciting openings and events celebrating their gastronomy scene

MENORCA, SPAIN

JUNE 2022

KAREL BALAS

LEFT: Menorca Experimental offers fresh and seasonal produce accompanied by bespoke cocktails

The Mediterranean island has been selected as this year’s European Destination for Gastronomy by the International Institute of Gastronomy, Culture, Arts and Tourism (IGCAT) thanks to its rich gastronomy, local ingredients and focus on sustainability – the island was designated a UNESCO Biosphere Reserve in 1993, after all. To celebrate, it is holding more than 50 foodie events this year, including wine fairs, visits to tourist attractions in Alaior paired with traditional Menorcan cuisine, and a series of guided tours to the Finca Sa Bassa farm. Whatever you do, don’t miss Menorcan specialities arroz moro (Moorish rice) or caldereta, a lobster stew invented by fishermen and later jazzed up by local chefs. You can even savour Gin de Menorca – a legacy of British rule in the 18th century – produced traditionally in old copper stills heated over wood fires. The Experimental group’s outpost on the Balearic Island is also worth visiting, offering fresh and seasonal produce from its on-site garden and bespoke cocktails made exclusively with local ingredients.

JUNE 2022

GLOBAL GASTRONOMY

ISTANBUL, TURKEY

The Turkish capital showcases flavours from across the country as well as cuisine from the East and West. New additions to the city include Thai restaurant and bar Cok Cok, situated within the Soho House Istanbul complex and former location of the American consulate in the Beyoglu district. Adventure into the past with a visit to its bar and dining room, respectively named after Ernest Hemingway and Agatha Christie, and dine amid illustrations of tropical botanicals from the golden age of travel. The city’s new Galataport Istanbul destination in the port area also boasts 20,800 sqm of food and beverage venues – travellers can enjoy dolma, boregi and kofte at Bodrum-based restaurant Sait, or opt for the entertainment value of the gold-encrusted fare at Salt Bae Burger (an offshoot of the famous Nusr-Et Steakhouse). The district’s Post Office Fashion Galleria, formerly used as a passenger terminal, also offers the chance to purchase baklava, Turkish coffees and Turkish Delight. 53

PORTO, PORTUGAL

CLOCKWISE FROM TOP LEFT: World of Wine, Vila Nova de Gaia; Speilsalen, Britannia Hotel, Trondheim; Credo’s fine dining; Credo is based in a former tank factory; Vegetable spring rolls at Cok Cok, Istanbul; Sait at Galataport Istanbul

This northern Portuguese city in the Douro region is brimming with riverside eateries and opportunities to taste its famed export and namesake. The latest addition to the Porto district is the $125 million World of Wine (WOW) attraction in the historic centre of Vila Nova de Gaia. Built from the area’s old Port wine cellars, it has expanded to 55,000 sqm since its debut in 2020 to include seven museums – the latest dedicated to rosé – 12 restaurants, bars and cafés, and a wine school with regular tastings and workshops. Follow up your visit with a pasteis de nata (custard tart) and a traditional hearty francesinha sandwich – the “little Frenchie” is the country’s take on the croque monsieur, with fillings of ham, sausage and steak, all topped with a fried egg and a cheese sauce (plus fries, of course). For a more gourmet experience, the recently reopened two-Michelinstarred The Yeatman Gastronomic Restaurant serves up creative twists on traditional Portuguese flavours, or enjoy Vila Foz, a new addition to the Michelin guide, located in a 19th century mansion overlooking the Atlantic.

TRONDHEIM AND TRONDELAG, NORWAY

JUNE 2022

LARS PETTER PETTERSEN; GEIR MOGEN

Along with Menorca, the region of Trondheim and Trondelag has been named European Region of Gastronomy 2022, marking Norway’s debut in the listing. With a landscape spanning mountains, oceans, fjords and forests, the region is filled with farm shops along with three Michelin-starred restaurants. Fagn offers both fine dining and bistro-quality food, with 10- and 20-course tasting menus on the first floor, and more reasonably priced and simple fare on the second floor. Credo, meanwhile, serves 20-25 courses from chef Heidi Bjerkan in a former tank factory amid trendy graffiti interiors. Speilsalen, meaning Mirror Hall, from chef Christopher Davidsen is located at the Britannia Hotel and features more traditionally posh interiors, reminiscent of a palace ballroom, and the Nordic region’s only caviar bar. Keep an eye out for the Trondelag Food Festival from July 28-30, which will include more than 200 local food producers and cooking classes at the Britannia Hotel.

LONDON, ENGLAND

PARIS, FRANCE

The land of wine and cheese does not disappoint with its culinary delights across the capital – from Michelin-starred eateries to food halls and bijou bars. Casual eateries include the bustling covered market Marché des Enfants Rouges in the upper Marais district, which dates back to 1628, and the immense 4,500 sqm La Felicita food hall from the Big Mamma Group within the Station F complex in the 13th arrondissement – think Italian cuisine amid Instagrammable backdrops. If you’re feeling a little more extravagant, make your way to Le Train Bleu – a glamorous brasserie within the grand hall of the Gare de Lyon railway station, decked out with frescoed ceilings, chandeliers, and gold accents. Or why not gaze at the city from a window-side table at the Michelin-starred Le Jules Verne restaurant on the second floor of the Eiffel Tower, located 125m above the ground. It’s certainly the venue for a romantic meal for two. Meanwhile, the newly relaunched La Samaritaine department store has devoted ts entire fifth floor to food, with 10 outlets from which to choose, including a private dining room from Krug Champagne. JUNE 2022

TOP: Dishes at Penny Squares restaurant at Canopy by Hilton London City ABOVE: Le Train Bleu, a brasserie at Gare de Lyon railway station RIGHT: Food hall La Felicita

JEROME GALLAND

The English capital had a promising start to the year, with the Michelin Guide announcing seven new one-star restaurants in London, along with additional stars for modern British restaurant The Clove Club in Shoreditch, and West African restaurant Ikoyi in St James’s. Plus, the city saw the return of Notting Hill establishment The Ledbury, the two-Michelin-starred site which closed during the pandemic. On the hotel side, modern British restaurant Penny Squares debuted at Canopy by Hilton London City recently. It offers a sharing-style menu featuring sustainably sourced produce, such as madras octopus and larger plates including a crusted rack of lamb with ras el hanout spices. It’s a real hidden gem. Exciting developments this year include chef Bjorn Frantzen’s first UK outpost within the prestigious Harrods store and sustainable zero-waste cooking at Apricity in Mayfair from Chantelle Nicholson, while the revamped Grade II-listed Battersea Power Station will welcome the likes of posh kebab joint Le Bab and Gordon Ramsay’s Bread Street Kitchen, along with a 1,858 sqm food hall in the former boiler room.

GLOBAL GASTRONOMY

DUBAI, UAE

As the city’s 2020 World Expo drew to a close earlier this year, there’s still plenty to enjoy in the emirate – home to around 12,000 restaurants and cafés with cuisines representing 200 different nationalities. The city started the year off on a high, with the contemporary Asian eatery 3 Fils at the Jumeirah Fishing Harbour securing the top prize in the inaugural edition of Middle East and North Africa’s 50 Best Restaurants awards, with a further six restaurants in the city making the top ten list. Meat-lovers will also be happy to hear that the Monte Carlo-founded steakhouse group Beefbar has returned with a new home in Jumeirah Al Naseem. For street food and a buzzy nightlife scene, head to Soul St at Five Jumeirah Village Hotel, which serves up cuisine from Latin America, India, Levant, Europe and Asia alongside live music and graffiti-clad walls by international street artists. If you’re looking for a more theatrical setting, keep an eye out for the forthcoming fine dining Italian restaurant Belcanto at Dubai Opera, lavishly fitted with plush red carpets, gold accents and a grand piano. Dubai will soon be joining the coveted Michelin Guide, with the first selection of restaurants set to be featured revealed this month (June), giving you the heads up on the best places to eat during your next visit.

NEW YORK, US

LANNA APISUKH; EVAN SUNG; NYC AND COMPANY

TOP: 3 Fils in Dubai ABOVE: Soul St at Five Jumeirah Village Hotel; Beefbar has returned to Dubai with a new home at Jumeirah Al Naseem LEFT: Le Coucou has recently reopened in New York’s SoHo

This year marks the 30th anniversary of the biannual NYC Restaurant Week, a four week-long event in July featuring prix-fixe menus at around 400 restaurants across all five boroughs. Aside from this, the Big Apple has seen an array of new fixtures, including ten-seat counter sushi spot Matsunori on the Lower East Side, Indian fried chicken spot Rowdy Rooster in the East Village, and the arrival of the first permanent restaurant from the city’s EthiopianEritrean mobile restaurant Makina Café in Queens this month. The city is also adding to its roster of over 30 food halls. Renowned chef Jean-Georges Vongerichten is set to open a 4,900 sqm marketplace in the Tin Building at Pier 17, featuring Chinese venue The House of Red Pearl and French fare from T. Brasserie, while a Singaporean food hall with 18 stalls is slated for spring. Pier 57 in Chelsea will also welcome a 1,486 sqm venue curated by the James Beard Foundation this coming autumn, with 17 stalls for local small businesses and food entrepreneurs. On the luxury end of the scale, French favourite Le Coucou in SoHo has recently reopened, and Eleven Madison Park has pivoted to a plant-based menu. JUNE 2022

GLOBAL GASTRONOMY

SINGAPORE

The city-state’s strict travel restrictions meant that few foreigners got to experience its gastronomic scene during the pandemic. Thankfully Singapore has now reopened to foreign visitors, and its flurry of new foodie openings proves that it was well worth the wait. London-based private member’s wine club 67 Pall Mall has opened its first Asian outpost in the 1,400 sqm Shaw Centre penthouse on Orchard Road, offering 5,000 labels of wine, East-meet-West cuisine from chef Alex Zhu and a 35-seater Whisky Bar on the 28th floor. The London-born Burger and Lobster brand also has two sites in the city, serving its Nebraskan family-farmed beef and Atlantic lobsters amid old-school opulence at the renovated Raffles Hotel as well as on the top floor of the magnificent Jewel Changi airport, with views overlooking the world’s tallest waterfall The Rain Vortex. Meanwhile, chef Julien Royer of the city’s three-Michelinstarred Odette has opened neighbourhood French haunt Claudine in an old colonial chapel atop Dempsey Hill. For a taste of the future, check out the newly permanent Magic Square eatery which champions emerging young talent, with chefs showcasing nine-course menus on a rotational basis. And don’t miss affordable fare and a community atmosphere at the city’s famous hawker centres.

PARKER BLAIN

MELBOURNE, AUSTRALIA

Australia’s culture capital is home to barista brews, artisan brunches and diverse cuisines for every palate, including plenty of farm-to-table fare. The end of last year saw the opening of Farmer’s Daughters in the Central Business District, which sources its ingredients directly from farms in the Gippsland region of Victoria – with plans to showcase the rest of the state at a new outpost in Federation Square this autumn. Federation Square has also recently welcomed all-day bar and kitchen Big Esso (meaning ‘the biggest thank you’ in the Torres Strait), which celebrates contemporary Indigenous culture through its menu, soundtrack and design with major artworks by Aboriginal and Torres Strait Islander artists. To fully appreciate the scenery, head to the city’s new highest rooftop cocktail bar Fables, which is set 14 storeys up in Melbourne’s Greek precinct, or experience it from the Yarra River aboard the floating bar and restaurant Arbory Afloat. The latter is open until June and aims to transport you to Turkey’s Turquoise Coast with a menu of gyros, mezze and kofte alongside Turkish-inspired cocktails. JUNE 2022

TOP: Main Club Room of newly opened 67 Pall Mall at the Shaw CENTRE RIGHT: Burger and Lobster at Raffles Hotel BELOW: Bar and restaurant Arbory Afloat is situated on a boat on the Yarra River in Melbourne BOTTOM: Farmer’s Daughters offers farm-to-table produce in Melbourne

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eport Tried, Tested, Tasted.

TRIED AND TESTED

■ Thai Airways B777300ER Royal Silk (business class) Bangkok-London

■ Katsuya Dubai, HYDE Hotel Dubai

■ Majestic Hotel, Barcelona

■ Sirali, Habtoor City, Dubai

■ InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

■ Mandarin Oriental Ritz, Madrid

TRIED & TESTED FLIGHT

Thai Airways B777-300ER Royal Silk (business class) BANGKOK-LONDON

B A C K G R O U N D We flew on the 0015 night flight service from Bangkok Suvarnabhumi airport to London Heathrow Terminal 2 – a 13-hour flight to London arriving at 0620. 60

F I R S T I M P R E S S I O N S I arrived at Bangkok airport at 2207, following a very smooth domestic flight from Chiang Rai with the airline’s subsidiary Thai Smile. It was not a connecting flight, so I had to go through customs, collect my luggage and check-in again at the Thai Airways desks on the fourth floor at international departures. I reached the desks at approximately 2230 and the queue for business class was speedy. I had to show a negative PCR test result taken within two days of departure (a requirement at the time to enter the UK) along with proof of vaccination and my passenger locator form. I used the fast-track security area, which lived up to its name, but the same could not be said of the priority immigration queue which went quite slowly. T H E L O U N G E I briefly visited The Royal

Orchid Prestige Lounge, which is in the concourse D area on level 3; open 05000200 daily to business class customers, Royal Orchid Plus Platinum and Gold members, and Star Alliance Gold members. The expansive lounge spans the length of the D gates, with floor-to-ceiling glass windows. Staff are friendly and give you a wifi code on a piece of paper at check-in. It’s a great facility covering 2,089 sqm, with a range of seating areas able to accommodate

JUNE 2022

463 passengers. The colour scheme fits the airline’s branding, with purple and beige-hued seats, and lush green walls. The buffet area features hot individually packaged items, such as bite-sized spinach quiches and green curry chicken pie, and cold sweet pastries. There is a hot buffet which included stir-fried cabbage with sesame seeds, chicken panang, dumplings and western dishes, such as spaghetti with tomato sauce. Gloves are provided for guests to use when handling the food. The bar area offers hot drinks and a fridge with soft drinks and beers. It’s a great lounge for working and relaxing.

B O A R D I N G Aware that Gate C was a

ten-minute walk from the lounge, I allowed time to get there. Boarding was scheduled for 2335, but it was still not announced at 2340. My ticket was scanned upon entry to the departure room, which was already

The B777-300ER features 42 business class seats configured in a 1-2-1 layout very full. At 2352 there was a pre-boarding announcement for priority passengers, business class passengers or those holding Royal Orchid membership. Boarding began at midnight. I was at my seat by 0010 and immediately offered a sanitiser wipe and a drink. Unlike my outbound journey (which you can read at businesstraveller.com/tried-and-tested), the service was great from the start of the flight.

T H E S E A T The B777-300 features 306

seats in economy and 42 in business class (Royal Silk) configured in a 1-2-1 layout. Business is set across two cabins, one to the left of the entrance (with 24 seats in rows 11-17) and another to the right (with 18 seats in rows 18-22). A bathroom is located on either aisle between the two business class cabins,

and these were cleaned throughout the flight and featured soap, moisturiser and air freshener spray. All business class seats extend into fully lie-flat beds, with a width of 20 inches. I was in the cabin to the left of entrance, which feels a little more private and exclusive than the latter. My seat was 14J, a window seat about halfway down the right-hand side of the cabin. The seat has a footrest under the IFE screen, with a compartment below that too. There’s a table with a cupholder by the window, meaning you are closer to the aisle than the window, and the tray table folds out from the back of the seat in front. The seat had a blanket, cushion, slippers and an amenity kit by Italian luggagemaker Mandarina Duck, which included a hairbrush, toothbrush with toothpaste and mouthwash, lip balm and moisturiser. The IFE remote and seat controls are located to the right of the seat and are easy to use with pre-set buttons including ‘relax’, ‘upright’, ‘bed’ and ‘massage’. There is a plug socket on the lower right-hand side by your feet, and a reading light to the top right. There’s not much storage space, other than a slim section for magazines by the table, a small pocket to the right of the seat, and the well in front which you’re not allowed to use during take-off or landing. For this reason, I had to keep my belongings on my lap or in the overhead locker.

B E S T S E A T While I enjoyed my seat, I

would have preferred a window seat with the table beside the aisle as it provides a bit more privacy. These are seats A and K on rows 12, 15, 17, 19, and 21. In the first cabin, I would avoid row 17 as it is very close to the galley and toilets. Row

TRIED & TESTED FLIGHT

of which were accompanied by a croissant, a bread roll with butter and jam, some delicious fruit and a yoghurt. I had the latter and really enjoyed it. Tea and coffee were brought around at the same time, and service was prompt and very friendly.

A R R I V A L We began the descent into

London at 0552 local time, and it was a smooth landing at 0618. The only issue was that my blanket, cushion and bedding were not collected, and remained in the well area. We disembarked ten minutes later. It was a ten-minute walk to immigration, where I proceeded within minutes through the e-gates, arriving at baggage claim at 0640. My bag arrived 15 minutes later.

11 at the front of the cabin may have more legroom, but it is last to disembark the plane. In the second cabin, the bulkhead row 19 is very private and close to the exit. Row 18 only has middle seats, and these are very close to the galley. The middle seats alternate from side-toside EF on row 11 to aisle seats D and G on row 12. The former would be good for those travelling together, while the latter are more distanced due to the side tables (but they are closer to the aisle).

T H E F L I G H T We took off late at 0042 but

this did not extend our journey time. After my welcome drink, a flight attendant asked what I would like to eat for dinner. I had already eaten and wanted to maximise my sleeping time, so instead I just ordered breakfast for the morning. I used the remote control to request help from a flight attendant to set up the bed,

and they arrived within seconds and made up the bed quickly. It was comfortable and I slept on and off for much of the flight. At 0400 UK time, a sanitiser wipe was offered to passengers, and breakfast was served at 0410. I felt quite well-rested and watched half of a film before an announcement was made that we would soon be landing in London. I could hardly believe it as the journey felt so quick. The IFE includes a rather small 15-inch LCD screen but is still lacking a wide selection of content. The airline has said

I really enjoyed the prawnfried rice for breakfast, as well as the accompaniments that it is working on improving this. A pair of noise-cancelling headphones was provided, which were not superb quality. The flight did not have wifi.

F O O D A N D D R I N K For dinner, business class passengers were offered a choice of stir-fried minced chicken with Thai basil and jasmine rice, or braised beef cheek with roast potatoes. Business class customers departing Bangkok can pre-select their meal online. Vegetarian options must be ordered with 48 hours’ notice. Breakfast was a choice between a chicken omelette or prawn-fried rice, both

V E R D I C T I enjoyed this flight. It could have been stressful as my Thai Smile flight was not a connecting one, but the experience was smooth – from a short stint at the well-designed lounge to great service on board. The food was better than on the way out and I managed to sleep, which is not always easy. As a result, it felt like a short-haul trip despite it being a 12-hour 30-minute journey. Hannah Brandler

BEST FOR Friendly cabin crew; comfortable bed

C ONFIGURATION 1-2-1

SE AT WIDTH AND PITCH 20 inches / 61 inches

SE AT RECLINE 180 degrees

BED LENGTH 70 inches

FLIGHT DURATION 12.5 hours

PRICE Online rates for a return business class flight from Bangkok to London start at £2,880 ($3,601)

CONTACT thaiairways.com

JUNE 2022

T R I E D & T E S T E D R E S TAU R A N T

Katsuya Dubai, HYDE Hotel Dubai

HOURS 12pm to 1am

LOCATION Hyde Hotel Dubai, Marasi Dr, Business Bay, Dubai

B A C K G R O U N D Originating in the USA, Katsuya is renowned for skilfully translating Japanese flavours into unexpected culinary combinations. Chef Katsuya Uechi’s innovative eatery puts a Californian spin on Japanese cuisine and features signature cocktails, unique rolls, specialty sushi, and sashimi platters. The whimsical décor compliments the signature dishes and provides an intimate setting for a relaxed meal.

W H A T ’ S I T L I K E ? The interior conveys a mélange of the traditional with the contemporary. The loft-like space emulates the intimacy of an authentic Japanese Izakaya with clever use of wood panelling, Japanese lettering, paper lanterns, and pillars adorned with images of mythical dragons. Artwork leans heavily on the varied female styles emblematic of Japan, ranging from depictions of geishas to Harajuku girls, and lends the restaurant an art gallery air. Aromatic scents waft from the open kitchen at the Omakase like subtle preludes of the feast to come. A spacious terrace, ideal for

Katsuya merges authentic Japanese flavours with modern culinary techniques for a unique experience

CONTACT Call +04 871 1010; email katsuyadubaireservations@hydedubai.com; sbe.com

balmy evenings, provides exceptional views of dichotomous Dubai with the bustle of Downtown and the soft lights of the Burj Khalifa bouncing off the canal.

T H E F O O D Japanese cuisine is given an international twist, with a cocktail menu to match. The crunchy Jidori Chicken Salad drenched in a plum vinaigrette is an unmissable Katsuya classic. Fresh and flavourful sushi rolls are presented in

unique styles, with the crispy and spicy rock shrimp tempura served on a bed of spicy tuna rolls. A personal favourite was the melt-in-the-mouth Wagyu Gyoza served with pickled cabbage, taberu rayu and black garlic ponzu. An indulgent treat came in the form of the Mushroom Nabe, a sizzling rice hot pot loaded with different types of Japanese mushrooms, sake broth, and shiso butter. This culmination of aromas, flavours, and textures is brought together by Katsuya’s signature sweet soy bop sauce, which is poured and mixed with the rice at your table. The star of the evening was the creamy lemongrass infused crème brûlée served with a coconut sorbet and mango salsa – the ideal combination of eastern flavours fused into a western classic.

T H E S E R V I C E Staff are friendly and keen to recommend the menu classics. T H E W O R K S P A C E A great location

for an after-work dinner, conducive to conversation. Also good for a pocketfriendly Business Lunch, which is available throughout the week from 12pm to 3pm.

V E R D I C T A great venue for those who enjoy Eastern flavours with a contemporary twist. Sonia Sultan

JUNE 2022

TRIED & TESTED HOTEL

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa B A C K G R O U N D Marking the InterContinental brand’s debut in Ras Al Khaimah, this new property, which opened in February, brings a new style of modern luxury to the UAE’s northernmost emirate, famous as the region’s adventure tourism capital. W H A T ’ S I T L I K E ? The resort is

stylish and sophisticated, blending natural materials with luxurious finishings in tasteful elegance. There is a sense of idyllic island-style living, enhanced by lush green landscapes and an unspoiled beach.

W H E R E I S I T ? Located on Hayat Island surrounded by the Arabian Gulf, the hotel is around an hour by road from Dubai and a short drive from RAK International Airport. The resort is also close to some of the emirate’s business hubs like the RAK Economic Zone, which is fast becoming an enticing destination for businesses with attractive packages being offered to lure companies from neighbouring emirates. More than 30,000 companies have been registered in RAK International Corporate Centre (RAKICC) from 160-plus nationalities. R O O M S There are 351 rooms, suites, and

pool villas, all with spacious balconies and terraces overlooking the ocean. I stayed in a Sea View Classic, which had stunning features including a large balcony, walk-in wardrobe, and a comfortable work space. It was very spacious and ideal for two people.

The bathroom had refillable toiletries to minimise singleuse plastic waste I loved that the bathroom had refillable toiletries to minimise single-use plastic waste and that, in addition to the rain shower, there was a huge bathtub too.

F O O D A N D D R I N K We had iftar at the Lebanese/Turkish fusion restaurant Levant & Bar, which was delicious. There was a huge choice of dishes, all made from fresh ingredients. The beautiful seafront setting offers a range of seating for cosy intimate dining or private spaces for large groups. The American concept NoHo is a bar/

restaurant with a great laid-back atmosphere overlooking the ocean, while all-day dining venue Saffar serves a breakfast buffet fit for a king with selections from cuisines including Indian, Arabic and European and several live cooking stations too. Business Breakfast and other dining options are available at the dedicated Club Lounge.

B U S I N E S S The hotel is really focused on the emirate’s growing business community and boasts 10,000 sq ft of event space with 10 naturally lit meeting rooms, dedicated meeting concierges, state-of-the-art inbuilt AV equipment, creative outdoor spaces for team building exercises, a dedicated culinary events team and a secret garden with panoramic sea views. L E I S U R E There is plenty to do, with

facilities including a gym, huge infinity pool, water sports, spa and a beautiful expansive beach. The adults-only Club Lounge also offers a private pool and Jacuzzi.

V E R D I C T Just like its Fujairah counterpart, this is a truly stylish stay with more of a cosy feel than many other luxury properties in the emirate. It’s by far my new favourite in Ras Al Khaimah, and among my top five for the UAE. Melanie Swan

BEST FOR A luxury corporate getaway

DON’T MISS Authentic Arabian dining at Levant & Nar

PRICE From AED 870 ($237) per night in June

CONTACT icrasalkhaimah.com

JUNE 2022

TRIED & TESTED HOTEL

Majestic Hotel, Barcelona B A C K G R O U N D The property dates back to 1918 when the Soldevila-Casals family opened the Majestic Hotel Inglaterra and has since counted film stars, artists, sportsmen, politicians, and writers, including Ernest Hemingway, among its distinguished guests. In 2013, the hotel, part of the Majestic Hotel Group and a member of Leading Hotels of the World, completed a major renovation. W H A T ’ S I T L I K E ? As you walk into

the lobby of this neoclassical building you immediately take in the pleasant aroma of the hotel’s signature fragrance and the staff greet you with their friendly Catalan hospitality. The warm colour tones make the hotel very welcoming, and even if you are not an in-house guest, this is the place to enjoy a meal or sit on the rooftop terrace.

W H E R E I S I T ? The hotel is located on Barcelona’s famous Eixample district on Paseo de Garcia, a swanky street full of luxury brands like Chanel, Gucci, Louis Vuitton, and Carolina Herrera, to name a few. It is in this part of the city that you encounter Gaudi’s quirky Spanish architecture with his masterpieces like Casa Batlló, La Pedrera, and the Sagrada

Familia, which is a 20-minute walk from the property. Also close by are attractions including La Rambla, Gran Teatre del Liceu, the Gothic Quarters, and Plaça Catalunya.

R O O M S The Deluxe Rooms have a warm and neutral colour palette and most overlook the inner courtyard, or the Pasaje de Campos Eliseos. The newly renovated Deluxe Passeig de Garcia Room features a king bed (or twin beds) and great views of Passeig de Garcia, while the Majestic Royal Penthouse is the grandest of spaces, accommodating six guests and offering a private panoramic terrace with a jacuzzi and solarium and views that include the famous Sagrada Familia.

Restaurant SOLC specialises in Catalan gastronomy F O O D A N D D R I N K Restaurant SOLC specialises in Catalan gastronomy, with fresh ingredients grown in the on-site garden or sourced from local producers. Many dishes pay homage to Spain such as the Maresme sweet peas and Catalan black sausage with young onions, or the Xisqueta lamb rack with broccoli and spicy sauce created by the restaurant’s ranchers. Buffet breakfast is served on the 1st floor and features Lebanese, American, and Continental options. Room service offers a vast range of breakfast and all-day dining options, with tasty dishes including ‘Homemade Iberian ham and croquettes’ – a popular tapas dish.

B U S I N E S S Located in Barcelona’s business district and featuring several venues, the hotel is ideal for meetings and events. Rooms like Alborán can be transformed into theatre, meeting or banquet style, while Tirreno seats 28 and Restaurant Condal accommodates 24 for a more intimate meeting, dinner or social occasions. Conventions, press conferences, gala dinners and training workshops are regularly staged at The Majestic. L E I S U R E The top-floor spa offers massages and therapeutic experiences and the gym, open 24/7, offers strength and cardio training equipment. V E R D I C T Perfect for meetings and events with a real Spanish flavour or a ‘bleisure’ trip, with all of Barcelona’s tourist attractions close by. Allyson Portee BEST FOR Business mixed with leisure

DON’T MISS The rooftop and dinner at SOLC

PRICE From US$381

CONTACT majestichotelgroup.com

JUNE 2022

TRIED & TESTED HOTEL

(a Spanish omelette with potato). High-end Entrées include business events creamy spider crab served in its shell DON’T MISS with trout roes, or Cocktails and hot ramen with jazz at Pictura ‘cocido madrileño’ and vegetables. PRICE There are also fish From US$780 and meat options, and to-die-for CONTACT desserts like roasted mandarinoriental. pineapple glazed com/madrid with vanilla molasses and coconut ice cream, or crispy palm topped with guanaja chocolate mousse with 70 per cent cocoa. For finer dining, the one-Michelin-star Deessa, overseen by chef Quique Dacosta, serves unique dishes with a historical take. A buffet breakfast, with a la carte cooked options to order, is served in the hotel Dining Room.

BEST FOR

Mandarin Oriental Ritz, Madrid B A C K G R O U N D Mandarin Oriental acquired Hotel Ritz for US$150 million in 2015 in a joint venture with the Olayan Group. It then underwent a $115 renovation and reopened in April 2021. Originally designed and built under the supervision of legendary hotelier César Ritz, the hotel first opened its doors in 1910. With Spanish architect, Rafael de La-Hoz instrumental in the historical restoration, enhancing its facilities and services while preserving the unique Belle Époque character of the original building, it has emerged as a chic and contemporary residential-style property. W H A T ’ S I T L I K E ? It is sequestered

behind trees, but the magnificent façade of this hotel cannot be missed once you’re on Pl. de la Lealtad. The Belle Époque era is referenced throughout, from the windows to the iron work. Inside, the green and cream colourways, conceived by French designers, Gilles & Boissier, not only enhance the historical aesthetic, but create a warmth that matches the welcoming Spanish hospitality.

R O O M S There are 153 guestrooms and suites. The Junior Suite with cream-toned décor has two windows that flood the spacious area, which includes a living space with sofa,. If you’re willing to splurge, the Turret Suite has a magnificent circular living room, ideal for socialising, and a luxurious marble bathroom with bathtub. These suites overlook

A prestigious location and one of the most iconic buildings in Madrid

B U S I N E S S A prestigious location and one of the most iconic buildings in Madrid are the backdrop to impressive meetings and events, with venues available including a ballroom, two smaller rooms, and a private dining area for 10 people. All spaces feature grand décor, daylight and the latest technology. L E I S U R E Fitness and wellness facilities

the garden, square, or Prado Museum. If you want to go all out, there’s a two-bedroom Royal Suite spanning some 228 sqm.

include an indoor swimming pool, a fitness centre with the latest Technogym equipment, a steam room, experience showers, a vitality pool and a treatment room offering bespoke holistic therapies, designed by The Beauty Concept.

F O O D A N D D R I N K Pictura is the place for late-afternoon cocktails and mocktails, accompanied by live jazz, while the al fresco El Jardin del Ritz, open all year, thanks to heating in the courtyard, has the Madrid buzz, serving delicious tapas, with classics including croquetas and tortilla de patata

V E R D I C T From a decadent ‘bleisure’ break to sophisticated meetings or events to a ‘treat yourself’ business stay, or even a ‘wow’ client dinner, MO Ritz, Madrid will deliver, promising superb service, worldclass cuisine and an elegant iconic setting. Allyson Portee

W H E R E I S I T ? Located in the centre of Madrid, it’s adjacent to the Prado Museum, renowned for its visual art and sculptures, the Thyssen-Bornemiza Museum and the Madrid Stock Exchange. Conveniently, it sits at the entrance to the Castellana, a long and wide boulevard that houses Spain’s financial institutions, so the hotel regularly plays host to business meetings and events. JUNE 2022

T R I E D & T E S T E D R E S TAU R A N T

Sirali, Habtoor City, Dubai B A C K G R O U N D One of the city’s latest openings, Turkish restaurant Sirali is situated in the ever-growing Habtoor City, on the Al Habtoor City Boulevard. Launched in March, the Dubai newbie is a rare licensed Turkish restaurant in the city, whereas most are more casual dining affairs.

W H A T ’ S I T L I K E ? Sirali has found the perfect balance of sophisticated/casual – a restaurant where heels and suits are as welcome as jeans and T-shirts. It’s café meets restaurant; the interior has a lush green feel to it and the outdoor terrace, a European/Turkish street-café vibe. It’s sprawling and expansive space, but still feels homely; the kind of place families or groups of friends can hang out for a long lazy lunch or to celebrate a special occasion. The artwork is authentic and gives a real sense of Turkey. Even the porcelain, designed with traditional motifs, is sourced from Turkey. T H E F O O D The menu is vast with a huge

array of classic dishes, but with a Sirali twist. Even the simplest dishes like hummous are given a new lease of life. We tried one topped with roasted sesame seeds and pastrami – a delicious and unique take

on one of the region’s most loved foods. Also, as a licensed restaurant, Sirali offers a wide range of Turkish wines, which is a rare treat for wine fans as the grapes from that region having a distinctly different taste to their European counterparts and are hard – if not impossible – to come by in the UAE otherwise. To start, the Baharatlı Mersin Patates, a basket of home-made crispy potato chips served with yogurt,

The Dubai newbie is a rare licensed Turkish restaurant in the city was a great example of how simple can be delicious. The starters alone are a meal in themselves, with classics like stuffed aubergine dolma oozing with flavour and everything served in generous portions. Feta with cashews and roasted chickpeas, as well as the olives salad, were also to die for. Meat lovers will be enamoured by the perfectly marinated cuts. We had the rolle adana (kebab roll) for mains and the cheese and pastrami stuffed kebab rolled with tenderloin, which were both mouthwateringly magnificent.

T H E S E R V I C E Staff are super keen to please and very attentive. Attention to detail, like decanting the wine and an expert sommelier on hand, made it feel like a special experience. T H E W O R K S P A C E With huge tables, as

well as more intimate corners, this is a great spot for a lunch, a meeting or even for team building, as well as a bright, open space to spend some time working.

V E R D I C T A very welcome addition to the dining scene in Dubai and well located near business hubs such as DIFC and Business Bay. Melanie Swan HOURS Open daily from 12pm to 1am

LOCATION Habtoor City Boulevard

CONTACT T: +971 58 582 7092/+971 4 456 1760; Instagram: @siralikebapdubai

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