Destination Health

WELCOME TO DESTINATION HEALTH Connecting Patients to Exceptional Healthcare.

Every Visit, Every Time.

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To get started, please click the video icon below for an Introduction to Destination Health

Destination Health Webinar Millennium Physician Group has worked with our healthcare providers and team members to keep our patients healthy. That is why we have created our new Destination Health program just for you! Please join us to learn more about your journey in Destination Health.

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WELCOME TO DESTINATION HEALTH Connecting Patients to Exceptional Healthcare.

Every Visit, Every Time.

We are proud to welcome you to the Millennium family! We appreciate that you have chosen our group to care for your healthcare needs. We are ready to start the healthcare journey with you. Here are some important tips for making the most of your visits with Millennium!

About Millennium Physician Group Millennium is one of the largest and fastest growing independent physician groups in Florida.

Millennium is committed to bringing top-notch, patient-centered care, to our patients across Florida. You can learn more about our company at www.MillenniumPhysician.com.

Please take a moment to review the contents of our (Destination Health) folder, where you will find details on how to best partner with your care team to receive the finest health outcome for you.

Here’s to Your Healthy Future!

At Millennium, our healthcare providers and team members want you – our patient - to be in good health always. That’s why we’ve created our new Destination Health program just for you.

Stay tuned for more exciting information!

Your journey to exceptional patient experience…begins now!

Your Healthcare Itinerary As your primary care healthcare provider, we work directly with your insurance plan to ensure that your care and quality services are completed each year. These preventative services are typically covered by your insurance and help prevent any catastrophic health issues from occurring. What are you waiting for? Complete your itinerary to be one step closer to (Destination Health).

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If You Get Sick, Call Us First!

As your Millennium Physician Group Care Team, it’s so very important to us that you always receive the best medical care and as quickly as possible.

We know you can become ill when you don't have an appointment or when the office is closed, when you're traveling or when it’s just plain inconvenient. However, we're here to make things easier.

If you need medical assistance, Call Us First at your medical office. Even if it's after hours, still call us, and the on-call healthcare provider will speak with you, evaluate your needs and provide appropriate instructions. We have the ability to not only offer medical advice but also schedule a same-day appointment, offer you a telehealth visit, direct you to the nearest walk-in medical center, or even schedule a home visit.

In the Event of an Emergency: The emergency room should be avoided except in true emergency situations.

If you have a serious injury or illness that requires immediate assistance, we encourage you to go directly to your nearest emergency room or dial 911.

Upon arrival to the emergency room or hospital, please ask for a Millennium doctor or notify the staff that you are a Millennium patient. We have hospitalist-doctors who are part of our group and will communicate directly with your Millennium primary-care physician. They have access to your medical records and will provide the same quality care you know and trust.

Your physician will provide you

with a Millennium ID Card to present to the hospital as a reminder that Millennium physicians will monitor your care during your stay. After your discharge, our care management nurses will continue to follow up with you.

“It’s so very important to us that you always receive the best medical care, and as quickly as possible.”

Medical issues that don’t appear to be emergencies should be directed to your Millennium physician. If it’s after hours, Call Us First!

We know your medical history, and we can help you find the best care.

We value your well-being here at home or wherever life takes you! Call Us First by dialing your primary-care physician’s office for assistance.

My Advanced Provider’s Name:

My Physician’s Name:

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My Office’s Address Number:

My Office’s Phone Number:

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What is a Wellness Visit? Who's eligible for The wellness visit is a preventive Wellness Visit? screening service offered annually to Medicare patients. These patients are eligible for two different types of wellness visits, a “Welcome to Medicare Visit” and an “Annual Wellness Visit”.

These are opportunities to uncover potential critical health issues and tailor a preventive plan to begin early intervention.

During your visit you will be assessed on different factors that contribute to a healthy life.

This includes depression screening, fall risk, home safety, and cognitive impairment.

Your physician will update your current conditions, medical and family history, prescriptions and more. You'll also discuss preventive care and immunizations.

This is a free preventive screening visit at your healthcare provider’s office.

It is available annually to Medicare patients at no charge.

What is the “Welcome To Medicare Visit?"

The “Welcome to Medicare Visit” is performed within your first 12 months of enrollment. It's like your introduction to Medicare!

During the visit, your physician will update your current conditions, prescriptions, medical and family history. This visit is a one-time event, so take advantage of this offer before your qualification period expires!

What is an “Annual Wellness Visit?”

The “Annual Wellness Visit” is a preventive screening service to help you plan for a healthy future. This should be an annual appointment after your “Welcome to Medicare Visit” has taken place.

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“These are opportunities to uncover potential critical health issues and tailor a preventive plan to begin early intervention.”

Why Should I Go? These visits are a great opportunity to speak to your provider about your overall health. They also strengthen the relationship between you, your healthcare provider and care team! Many visits occur when patients are sick, but in this case, we want to see you when you're well and work together to create a personalized health plan uniquely designed to keep you healthy!

Note: These visits are 100% covered by Medicare; however, should your provider choose to perform further testing, you may be subject to a co-pay or a deductible.

Chronic Care Management (CCM) is a program created by Medicare for members with two or more chronic conditions that are are anticipated to last for at least 12 months or for the remainder of the patient’s life.

Millennium Physician Group takes special care of patients with Diabetes, Chronic Obstructive Pulmonary Disease (COPD), Congestive Heart Failure (CHF), Hypertension, as well as those experiencing depression because of their chronic illness, those with overburdened caregivers and those lacking care-giver support.

Our goal is to provide the care and resources needed to help you stay healthy, prevent flare-ups, and avoid unnecessary emergency room visits or hospitalizations. CCM registration is simple and involves filling out an enrollment consent form. A nurse case manager will call you to assist in completing the form and will also work with your provider to develop

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develop an individual plan of care. The RN Case Manager is available Monday - Friday, from 8 a.m. to 5 p.m. to assist with your healthcare needs.

You will also receive assistance with education of your disease, coordination of care and physician appointments.

Furthermore, the case manager will continue to check in on you to see how you're doing! And you will also have 24/7 access to a triage nurse to assist with urgent healthcare concerns.

The Chronic Care Management (CCM) service is covered under your Medicare benefit at 80%.

The patient is responsible for the additional 20%, but most secondary insurances cover the remaining cost. Please speak to your provider to see if Chronic Care Management services are right for you.

For more information or to speak with our CCM team please call us (855) 674-8800.

“Our goal is to provide the care and resources needed to help you stay healthy...”

Healthcare Services Ask your care team about our locations closest to you. Our walk-in centers, imaging centers, lab therapy services offer many convenient choices that together connect you to a healthier life!

Telehealth Service MPG Connect o Be seen by your healthcare provider through your computer, smartphone or tablet for wherever life takes you!

Walk-in Centers o Skip the wait, pre-register and pick a time to arrive o Locations open evenings and weekends

Imaging Centers o Services include MRI, CT, Ultrasound, X-Ray, DEXA, Mammography, PET Scan and more! o Call (855) 674-4624

Physical Therapy o MPG therapists help manage pain, improve function and health outcomes.

Call Us First 24/7 o This service connects you with a Millennium Care Manager, 24 hours a day, 7 days a week. Our trained staff will talk with you, evaluate your needs, and provide appropriate instructions. Call (844) CALL-MPG.

Chronic Care Management o Personalized services for Medicare patients with two or more chronic conditions or as recommended by your healthcare provider. For more info, call (855) 674-8800.

Inpatient services o Our Millennium Hospitalists coordinate directly with your healthcare provider during your hospital stay.

Lab Services o Schedule an appointment online o Saturday appointments available

Pharmacy o Our pharmacy is available to meet the needs of our patients o Free home delivery available o Call (855) 674-7600

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Diabetes Education o Group or individual classes are available to patients with diabetes or prediabetes.

Connect with Millennium Digitally Visit our website at MillenniumPhysician.com or tap the Millennium Physician Group App on your cell phone or tablet. o Find a primary-care provider or location o Find a specialist o View wait o Schedule a lab appointment o Request medication refills o Access the patient portal o Find imaging centers o View our services

Patient Portal

o Message your provider, request an appointment, view test results, review personal health information, and pay your bill o Need help with your portal account? Call our Portal Specialist at 855-421-0001

Pre-registration Pre-register and pick a time you want to stop by one of our walk-ins.

Scan Our QR Code to check-in!

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Online Check-In o Save time and check-in for your appointment online ahead of time through a text or e-mail link. o Register your e-mail, and update your personal info and check-in all before arriving at the office.

There’s an App for That!

Access the Patient Portal all at your fingertips!

Scan Here or Download by Searching Search “Millennium Physician Group” in the App Store or the Google Play store.

Millennium Physician Group is the largest independent, comprehensive physician group in Florida. We're here to connect you to a healthier life.

Call Us First 24/7 to connect to a Millennium Care Manager:

Where to Find Us • For general inquiries, call (844) CALL-MPG or visit MillenniumPhysician.com • Millennium Physician Group Appon your cell phone or tablet • MPG Patient Portal available on your cell phone, computer or tablet

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7

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• Call Us First when you're not feeling well by contacting your doctor's office or (844) CALL-MPG. • Chronic Care Management is a personalized service for Medicare patients with two or more chronic conditions.

Call (855) 674-8800 to enroll.

• For questions regarding a bill, call (877) 856-3774

If you require medical assistance call: (844) CALL-MPG or (844) 225-5674

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We Want Your Feedback!

Compliance Hotline Millennium Physician Group is committed to operating as an ethical and compliant organization. To ensure we always best serve our patients and communities, you can reach our Compliance Hotline at (855) 517-8676 or email us at compliance@mpgus.com

Say Nice Things Call us today at (844) 384-8333 or email us at SayNiceThings@mpgus.com to communicate your excellent patient experience.

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Same-Day Text Survey You may receive a text message survey after your next appointment. Please complete this short questionnaire and provide your honest feedback.

Patient Experience Email Survey If we have your email address, you may may receive an email regarding your patient experience. This survey offers an opportunity to provide feedback about your provider, care team, and much more. We look forward to hearing from you!

MY PREVENTIVE PASSPORT

Your personal guide to staying healthy throughout the year!

Use this preventive passport and talk with your care team at your upcoming appointments to be on your way to Destination Health.

Preventive Services 2021

I’ve had this service

Date Of Last Service

I’m Interested in this service

Annual Preventive Exam (Welcome to Medicare, Annual Wellness Visit, or Physical depending on your insurance plan) Abdominal Aortic Aneurysm Screening Bone Mass Measurement (Bone Density Test) Cholesterol Screenings Colorectal Cancer Screenings Depression Screening Diabetes Screening Diabetic Eye Exam Diabetes Education Diabetes Prevention Program Flu Shot Lung Cancer Screening Mammogram (screening for breast cancer) Obesity Screening and Counseling Pap Test and Pelvic Exam (includes a breast exam) Pneumococcal Shots Prostate Cancer Screening Counseling to Prevent Tobacco Use and Tobacco-Caused Disease Disclaimer: The following preventive services are available to you as best determined by your care team.

We encourage you to check with your insurance plan as many services listed below are covered at little to no-cost.

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Date Of Future Service

DESTINATION HEALTH You Have Arrived. www.MillenniumPhysician.com Call Us Today (844) Call-MPG