A N N UA L
R E P O R T
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OUR CLIENT
PARTNERSHIP The last financial year thrust the world into unprecedented times - a global pandemic. We are deeply grateful for our clients, and for the continued partnership, in the midst of some of the most difficult times we have seen worldwide. With the onset of the pandemic, and unique challenges the Covid-19 brought with it, our goal at the JMMB Group was still laser focused on ensuring we supported and continued to partner with our clients within their financial life cycles, making our differentiators come alive in our conversations and discovering the needs and working through solutions, given our clients’ unique circumstances. It was important for us to put specific focus on tracking and managing the impact of the pandemic on our existing client base, and proposing solutions that clearly showed we were in our clients’ world and anticipating their needs. We enhanced our Client Contact Strategy as our main aim was to proactively communicate with clients to find out about their overall well-being and assess how we may support their financial journey, given the effects of the pandemic. We proactively made adjustments to their portfolios, granted loan moratoriums when required, consolidated loans and encouraged client migration to digital channels of Moneyline and ATM (our new Group Visa Debit Card) for more convenience and accessibility.
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We were pushed to reinvent ourselves, adapt and seek creative ways to engage our clients while maintaining our client partnership standards of exceptional client care. This challenge presented us with the opportunity to adapt some of our strategy to the virtual or digital sphere, where we focused our communication efforts through our digital ecosystem. In JMMB Jamaica (JA), this gave birth to our online Investor Webinars on YouTube, where we sought to interact even more with our clients, creating a space for us to learn, grow and empower each other to make the best choices, while increasing financial education and awareness. In April 2020 JMMB Trinidad & Tobago (TT) officially relaunched “The Right Partner Makes all the Difference” across all entities - Bank, Investments and Express Finance. We focused on reassuring clients that JMMB Group was in fact the right partner to help them to navigate the financial challenges associated with Covid-19, by providing them with tailor-made financial solutions. JMMB Dominican Republic (DR) launched a new service channel through video calls to continue supporting the financial well-being of clients. Our clients and prospects can schedule their appointment via Zoom or WhatsApp to speak with our financial advisors at the most convenient time for them at no additional cost.
