Motor Trader March Online Edition 2013

Official Publication of the Motor Trades Association of Queensland

www.mtaq.com.au

March 2013

MTAQ MEMBER HAS

SUPERMOTO CROWN

IN HIS SIGHTS

Melissa Bretherton AADA Goes Under Wins Apprentice the Spotlight of the Year

Gary Hardgrave Joins MTAQ Leadership FREE TO MTAQ MEMBERS

aftermarketexpo.com.au

Official Publication of the Motor Trades Association of Queensland Head Office Building 8, 2728 Logan Road, Eight Mile Plains, Qld 4113 P.O. Box 4530, Eight Mile Plains, Qld 4113 Tel: 07 3237 8777 Fax: 07 3844 4488 Toll Free: 1800 177 951 Email: publications@mtaq.com.au Website: www.mtaq.com.au A/Editor

contents 2. From the Editor 4. Policy/Viewpoint News Feed 6. Vehicle sales better than last year, worse than last month

Dani Fioretti

ACCC promises fuel review results

Art Director

Business outlook still grim: survey

Marco Ilinic

Industrial Relations Ted Kowalski Michelle Chadburn

Policy

Kellie Dewar, General Manager MTA Queensland

Advertising Enquiries

Jeff Dunlop Mobile: 0422 075 007 Facsimile: 07 3844 4488 Email: jeffd@mtaq.com.au

New vehicle data for January 2013 show that 85,430 passenger cars, SUVs and commercial vehicles were registered, p. 6

7. Toyota backs away from leather claims

Lexus tops vehicle dependability survey

Winnebago launches new name

Sizing error leads to Falcon recall

8. Division Spotlight

Australian Automotive Dealers Association of Queensland

Townsville’s Future Sport Motorcycles is truly a family affair, with almost every member of the family involved in the business, p. 18

Editorial

Editorial submissions are welcomed but cannot be guaranteed placement. For more information telephone the Editor 07 3237 8777

Subscription Rates (including GST) Australia: $72.60 annually Overseas: $110 annually Motor Trader Publishing Policy Motor Trader is the official publication of the Motor Trades Association of Queensland. The role of Motor Trader is to inform members of current issues and legislation affecting the industry. As such it can be regarded as the business magazine for the Queensland motor industry. The role of Motor Trader is not to be in competition with the technical magazines already on the market. It will advise of new vehicles being released and of the latest technology incorporated into them; it will advise of latest technology affecting members in each of the MTA Queensland Divisions; it will keep members abreast of the latest in motor industry training and industrial affairs; and it will keep members informed of the latest technical aids available through MTA Queensland Member Services, which will assist members in staying ahead of the technological revolution presently being encountered within the motor industry. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.

MTA Queensland ABN: 74 028 933 848

Corporate Partners

12. Industrial Relations 13. Safety Matters Vehicle hoists

15. 5 minutes with…

Gary Hardgrave, MIT's newest board member

16. Member Profiles

Queensland has long been Australia’s tourism capital, attracting millions of visitors from Australia and around the world, p. 26

Gold Coast Car Electrics

Rising Sun Tyre & Alignment

Wedmaiers Garage and Automotive Gas Conversions

Features 18. Future Sport Motorcycles: It’s all in the family

That’s a wrap

20. ACCC announces Tyre Stewardship Scheme

28. Offering More than Money 24. Training

Melissa goes to the Top of the Class

26. Travel and Lifestyle

Top 25 Queensland experiences

30. Health 20120060

Listen to your Heart

32. Committee Notes

As part of our ongoing drive to increase recognition of the MTA Queensland brand, are having our transport bus wrapped (see design above).

The Bus is a new addition to our fleet and is already being put through its paces, shuttling students from transport hubs to the Sir Jack Brabham Automotive Centre of Excellence. Check it out when you see it on the road and be sure to wave hi!

february 2013 motor trader queensland [1]

from the editor

H

ire character. Train skill.

These are the oft-quoted words of Peter Schutz who was the President and CEO of luxury car maker Porsche between 1981 and 1986.

Dani Fioretti A/Editor

Mr Schutz would have approved of MIT trainee Melissa Bretherton, who from humble beginnings is one of MIT’s most promising graduates.

Melissa has just won the Ulysses Club Motorcycle Apprentice of the Year Award. Read how far she has come in our feature on page 24.

Speaking of high achievers, don’t forget to check out our member feature on page 18. In it, we meet the Koppe family from Future Sports Motorcycles in Townsville. The family runs an amazing family business that utlilises the skills of every member of the family. Plus, son Jarrod is the reigning Queensland SuperMoto champion and is well in the running to take out the national title this year.

On page 23 we introduce MIT’s newest Board member, Gary Hardgrave. Many of you will be familiar with Gary; he is the host of the popular drive program on radio 4BC and was a Minister in the Howard Government for a number of years. We sat down with him to hear about his vision for the training sector

and find out why he thinks MIT will revolutionise the automotive industry.

Plus we have all the usual member features; Committee Notes, Member Profiles and our Division Spotlight, which is shining directly on AADA this month.

In other news, I’m excited to report that Motor Trader’s new Editor, Bill Key is due to start with us shortly.

Bill has over 25 years’ experience as a journalist and is a former Motoring Editor of the Gold Coast Bulletin. In addition to being a veteran of the news industry he is also a car lover and all-round motoring enthusiast. I know that the magazine will be in good hands going forward and I look forward to seeing some of Bill’s exciting plans for the magazine come to fruition.

We always love to hear from you.

If you have a great story you think needs to be told in MT, please get in touch. We’d be happy to follow up on your tips, feedback and questions. Drop us a line anytime at info@mtaq.com.au or give the head office a call on 3237 8777 and ask for the Publications Department.

We can’t wait to hear from you!

Enjoy the issue!

mt

Natural Disaster Assistance for Businesses Our heart goes out to all members who were affected by Cyclone Oswald and related weather events. If you are a small business owner who has been affected by a natural disaster, you may be eligible for Government financial assistance or other support services.

Small businesses may be eligible for a clean-up and recovery grant of up to $25,000 to help you get back on your feet in the short-term. Affected businesses may also apply for a low-interest loan of up to $250,000 to help rebuild their operation. For more information and to find out if you are eligible for assistance, contact the QRAA hotline on 1800 623 946.

The Queensland Government’s Disaster response website also contains useful support services for businesses. You can access a recovery plan as well as tips on how to manage the process of rebuilding your business. For more information visit the website: www.business.qld.gov.au And remember, your MTAQ member services team is here to help. Call us on 3237 8777 or email info@mtaq.com.au if we can be of assistance.

[2] motor trader queensland february 2013

Brisbane Meeting and Training Facilities If you are looking for a modern, convenient and well-appointed venue for training, staff meetings, presentations or board meetings, the facilities at the Sir Jack Brabham Automotive Centre of Excellence may be ideal for you.

Sir Jack Brabham Automotive Centre of Excellence

Located at Eight Mile Plains, just 12km South of Brisbane CBD, the Centre is housed in the prestigious Freeway Office Park. The Park is located at the intersection of the Gateway and Pacific Motorways, making it accessible to visitors from all areas of Brisbane. The facility has over 45 on-site car parks and has wheelchair ramps and an elevator for easy access.

Rooms • Training Rooms x 3 (each seats 20-25) • Conference Room (seats 70) • Board Room (seats 20-30) • Computer Room (25 individual terminals) • Meeting room (seats 6-8)

Availability The rooms at the Centre are available between 7.30am and 5.00pm every business day. The facilities are also available outside of normal business hours by negotiation.

Features and services The venue provides a quality, value for money option with the following services and equipment included in the hire cost price: • Wi-Fi internet access • Electronic white boards • Latest technology ceiling mounted data projector and screen Board Room

• On-site car parking • Chilled filtered water • Fridge for participants’ drinks/food • Coffee/tea station • Onsite IT support • Comfortable chairs • Clean and modern amenities • Flexible room layout Catering and additional equipment may also be arranged for an additional cost. Please contact us for more details.

Contact us We are happy to answer your questions. Please contact our friendly booking team on 07 3237 8777 or by email at roomhire@mtaq.com.au

20130059

Computer Lab

policy/viewpoint Motor Dealers and Chattel Auctioneers Bill 2013 Our patient advocacy has been rewarded. The motor dealer provisions in the Property Agents and Motor Dealers Act 2000 will be split from those covering property agents.

Kellie Dewar General Manager MTA Queensland

I

t has been a tumultuous start to 2013. Cyclone Oswald and related flooding wreaked havoc in many parts of Queensland, however the wonderful spirit of those affected should serve as an inspiration to us all.

Our hearts go out to those impacted and we trust that with the help and the goodwill of many they will recover and rebuild their lives and businesses.

The year has also started busily at MTAQ with many issues on our agenda.

[4] motor trader queensland march 2013

The main object of the new laws will be to provide a system for licensing and regulating persons as motor dealers, registering and regulating persons as salespersons, and regulating persons as chattel auctioneers and employees of chattel auctioneers.

The laws will aim to achieve an appropriate balance between the need to regulate for the protection of consumers; and the need to promote freedom of enterprise in the market place.

I urge all interested Members to critically analyse the Bill for improvements or reforms particularly regarding red tape and duplication.

We have a rare opportunity to influence this legislation and ensure that it reflects the industry’s requirements now and into the future.

Review of Regulation of Separated Parts Markets in Australia The National Motor Vehicle Theft Reduction Council (NMVTRC) has released a report on the Regulation of Separated Parts Markets. The review examined legislation relating to the sale of separated parts from damaged or rebirthed vehicles around Australia.

The key finding is that because of inconsistent regulations, criminals

The motor dealer provisions in the Property Agents and Motor Dealers Act 2000 will be split from those covering property agents.

are moving their unlawful activities to jurisdictions with the less rigorous licencing and enforcement standards.

The NMVTRC is asking stakeholders to give consideration to the strengths and weaknesses of current schemes operating across jurisdictions and the impacts of harmonising such laws.

I would encourage interested Members to consider the report and provide any views to us before the end of the consultation period on 5 April 2013.

Government Offers Mature Age Worker Bonus

Vehicle Repair Industry The Department of Transport and Main Roads has advised that it is commencing the process to address policy issues in the vehicle repair industry. This involves steps to consolidate Section 133 of the Transport Operations (Road Use Management) Act 1995 and Section 161 of the Traffic Regulation 1962 to provide that a service to a motor vehicle under warranty may be undertaken by any licensed repairer as long as the service is carried out in accordance with manufacturer’s specifications.

The Department will release drafts of the legislative changes for consultation to stakeholders towards the middle of the year.

Corporate Changes in Fuel Retailing We have noted the recent changes in fuel market ownership with interest. Freedom Fuels has been bought by the Japanese energy company Idemitsu after it identified opportunities to expand following the closure of the Shell and Caltex refineries in Sydney. The company will continue to trade as Freedom Fuels.

Puma Energy which is a wholly owned subsidiary of one of the world’s largest commodities traders – Trafigura, is applying to

The Federal Government is offering payments of $1,000 to employers who offer a genuine, ongoing employment opportunity to an eligible mature age job seeker aged 50 years and over.

The payment is made to the employer after the job seeker is employed for at least 13 weeks. Employers are encouraged to apply immediately after hiring an eligible employee as there are a limited number of Jobs Bonuses available each financial year.

For details on how to apply for the Jobs Bonus, and Frequently Asked Questions, go to http://deewr.gov.au/applying-experience-jobs-bonus acquire Neumann Petroleum which incorporates the Matilda chain.

Hopefully these changes will invite a new dynamic in the fuel retailing sector.

Federal Election The guessing game is over. The Prime Minister has announced September 14 as Federal Election day. The politicking and promises have already started, but MTAQ’s focus remains on securing policies that will be in the best interests of our nation and the automotive industry.

At the appropriate time we will submit our ‘wish list’ to party leaders.

Our Industrial Relations Manager Ted Kowalski has signaled that amendments to the Fair Work Act 2009 will be high on the list.

Steve Ghost, Managing Director of MIT has already submitted our training proposals for the 2013-14 Federal Budget and will follow through with additional initiatives for consideration in the context of the Election.

Changes to the Federal Ministry The PM has appointed Chris Bowen as Minister for Small Business and Minister for Tertiary Education, Science, Skills and Research. For the first time the Small Business portfolio is represented in Cabinet.

Minister Bowen is a senior Minister and will bring a strong focus to small business and skills policies in the same way he did with Australian Consumer Law.

And finally…

The Westpac Melbourne Institute Index of Consumer Sentiment rose 7.7% in February from 100.6 in January to 108.3 in February. This was the strongest sentiment reading since December 2010 and the biggest monthly gain since September 2011.

This is good news as it follows a period when sentiment was stubbornly static.

Happy consumers make happy businesses. mt march 2013 motor trader queensland [5]

news feed

ACCC promises fuel review results by mid-year

A

ustralian Competition and Consumer Commission (ACCC) chief Rod Sims has told the Senate that he is concerned about the impact of shopper dockets on the petrol market. He told the same hearing that he expects to finalise the current investigations on the impact of fuel shopper-dockets by mid-year.

Mr Sims has publicly signalled that the review may spell the end of shopper dockets, telling supermarkets that if they want to give consumers lower prices they should lower the price of groceries instead of subsidising fuel.

Vehicle sales better than last year, worse than last month

N

ew vehicle registrations for January 2013 show that 85,430 passenger cars, SUVs and commercial vehicles were registered in January. This figure is up 11.3 per cent or 8647 vehicles compared to the opening month of 2012.

However, despite good year-on-year figures, six of the eight states and territories experienced a decrease in new motor vehicle sales when comparing January 2013 with December 2012.

Here in Queensland on a seasonally adjusted basis, new motor vehicle

[6] motor trader queensland march 2013

Nationally, vehicle buyers continued to move to SUVs, which saw a 20.1 per cent increase in sales. sales for the month of January fell from a high of 20,325 to 19,811 - a decline of 4.8% and consistent with a national decrease of 2.4%.

Nationally, vehicle buyers continued to move to SUVs, which saw a 20.1 per cent increase in sales compared with January 2012. SUVs now represent 31.2 per cent of the total market.

Of concern to Holden, Ford and Toyota –and the local manufacturing sector overall, is the news sales of locally manufactured vehicles dropping by 28.4 per cent (2722 units) compared with the same time in 2012.

Mr Sims said: "It's only now that you've got shopper dockets being offered for 8c over a five-month period. The size and extent of these (discounts) have been going up and up and up.

"If they continue like this ... how do these people (the competitors) survive?"

"If the supermarkets want to discount their products to get people in the door that's fine, lower the price of the goods in the supermarket” he said.

Business outlook still grim: Survey

T

he latest edition of the ACCI Small Business Survey shows that small business’ general trading conditions continued to deteriorate across the board in the December quarter. The survey of 1,743 small

businesses found that economic performance expectations remained low, with the small business sector continuing to be pessimistic about the strength of the Australian economy in 2013. The report found that business taxes and government charges continue to be the number one barrier to investment for small businesses.

These results are in contrast to a Telstra survey of 1000 SMB’s which found that more than half (51 per cent) expected the Australian economy will hold steady in the next six months, and nearly one in 10 (nine per cent) thought it will improve.

Sizing error leads to Falcon recall Lexus tops vehicle dependability survey

L

uxury brand Lexus has topped a US vehicle dependability study of 37,000 owners. The survey looked at problems experienced in the first three years of ownership.

Porsche was runner-up to Lexus, while Ford's luxury offshoot Lincoln ranked third, ahead of Toyota and Mercedes-Benz.

At the other end of the spectrum, Land Rover came dead last, with owners having three times the problems of Lexus owners (220 problems per 100 vehicles compared with 71).

Land Rover's sister brand Jaguar languished six spots from the bottom, while the Volkswagen group's welldocumented quality problems saw both VW and Audi both finish in the bottom ten.

Toyota backs away from leather claims

T

oyota Australia has agreed not to use the word ‘leather’ in advertising describing upholstery in any of its vehicles unless the component is entirely upholstered in real leather.

This follows the findings of an investigation by the ACCC which found that a large potion of Toyota vehicles sold between 2005-2009 were advertised as having leather interiors or components when actually the upholstery was only partially leather.

The ACCC says the list of vehicles known to Toyota Australia to have been improperly promoted includes certain models within the Camry, Aurion, Prado and Kluger ranges.

The study, by leading consumer research company, JD Power, found that the quality of cars had improved over those built the previous year.

A

total of 372 FG and FG Mk2 Ford Falcon XT EcoLPi sedans built between September 2011 and February 2012 have been recalled after they were fitted with tyres measuring tyres measuring 215/60/R16 instead of the correct 225/55/R16.

Neil McDonald from Ford Australia said that there have been no reports of any incidents as a result of the problem.

Ford is currently investigating the circumstances around the error.

The recall warns that continued use may lead to decreased engine power and eventually to cause the fuel pump to stop working.

The ACC has also issued a recall for the Kawasaki W800 series of Motorcycles sold between January 2011 and January 2013. The recall warns of defective bearing in the fuel pump may wear and cause an abnormal noise.

The recall warns that continued use may lead to decreased engine power and eventually to cause the fuel pump to stop working. Consumers are being asked to contact their nearest Kawasaki Motorcycle Dealership to rectify the issue. mt

Winnebago Launches New Name

W

innebago Australia has announced that it will be rebranding all its motorhomes under the name ‘Avida’ effective 28 February 2013.

The change will end a long running dispute with Winnebago Industries USA (a company which Winnebago Australia is not associated with).

Winnebago USA have taken repeated action to prevent the use of the Winnebago name despite originally agreeing to it in the early 1990’s. march 2013 motor trader queensland [7]

division spotlight Each month in Motor Trader we will be putting the spotlight on one of our 11 Industry Divisions.

Division Spotlight will find out the current industry environment and explore to the threats, challenges and opportunities facing the sector.

We will also take a look at the work being progressed by each of the Committees so you can see how your MTAQ membership is working for you.

This month we shine the spotlight on one of the organisation’s oldest and largest Divisions the Australian Automotive Dealers Association of Queensland (AADA).

Australian Automotive Dealers Association of Queensland

T

he last five years have been turbulent for new car retailing.

Demand for motor vehicles has fallen off a cliff with consumer and business confidence sinking in the wake of the Global Financial Crisis. High fuel prices and rising costs associated with maintenance, registration and insurance have also hurt new vehicle sales. More and more, consumers are turning to smaller, fuel-efficient vehicles and are even changing their transport habits, with

[8] motor trader queensland february 2013

public transport patronage rising at a faster rate than population growth in the past five years.

As of 2012, the industry is experiencing somewhat of a recovery, with the January 2013 figures showing nationwide growth of 11 per cent compared with the same time last year.

The shape of the industry The new car retailing industry is characterised by a high level of market

fragmentation. The industry is largely comprised of small businesses, with no one player dominating the industry.

Many dealers operate only one store and rely on brand recognition in one geographic area, limiting their opportunity to build market share.

There are some larger players in the sector, with the largest, Automotive Holdings Group Limited (incorporating Zupps) holding 4.7% of the Australian market. A P Eagers Limited is the second largest player, holding 3.8% of market share.

Despite market fragmentation, the larger (usually metropolitan) dealers dominate sales in the sector, with the 10 per cent of dealerships accounting for over 50% of all units sold. This is primarily due to the high number of fleet sales made by these businesses.

There remain significant barriers to entry into the sector. Dealers rely on franchise agreements to establish and maintain their businesses and the costs associated with entering into such agreements can be prohibitive.

In addition to the franchise costs, new dealerships must make significant capital investment in stock purchases and site development. It is estimated

and regulates motor vehicle dealers in Queensland is the Property Agents and Motor Dealers Act 2000 (PAMDA).

that it can cost up to $6 million to establish a new vehicle franchise.

Going forward, it is expected that larger dealers will begin to dominate the landscape. This trend will come as a result of the ever-rising costs of establishing dealerships and the increasingly rigorous equity requirements demanded by vehicle manufacturers in franchise negotiations.

Sales trends and opportunities for growth Light and small passenger cars make up the largest product segment in the industry. This vehicle category continues to gain market share from the medium and large passenger vehicle potion of the market, as consumers look to vehicles which incorporate lightweight designs and small engines to save on fuel and other running costs. Medium and large cars are expected to continue to lose market share over the next five years as high fuel prices continue to make large car ownership prohibitively expensive.

Despite the trend away from larger vehicles, Sports Utility Vehicles (SUVs) have risen in popularity with consumers and have gained significant market share in recent years. In particular,

The falling price of motor vehicles means that prospective used car buyers may be more likely to enter the new vehicle market. compact SUV’s, which combine the perceived safety and status benefits of the SUV with lower running costs are growing exponentially in the market, and are expected to continue taking market share from the large SUV and medium and large passenger vehicle segments.

The demand for fuel-efficient and ‘green’ cars continues to grow and revenue will increase as a wider range of these vehicles become available in Australia.

The falling price of motor vehicles, caused by combination of the high Australian dollar and the growing range of cheaper imported vehicles, is also likely to increase new vehicle ownership.

Importantly, this means that prospective used car buyers may be more likely to enter the new vehicle market.

MTA Queensland initiatives Cumbersome Government rules and regulations continue to be the key concern for AADA members. In Queensland, legislation which licenses

MTA Queensland has worked closely with Government to reduce the complexity, duplication and unnecessary red-tape imposed on dealers by PAMDA. Our long-term efforts were recently rewarded, with the Queensland Government agreeing to split the PAMDA into 4 separate Acts, one of which (the Motor Dealers and Chattel Auctioneers Bill 2013) will apply specifically to new vehicle dealers.

The consultation process on the new legislation has provided an excellent opportunity for MTA Queensland to lobby for changes to the legislation which will reduce red-tape for genuine dealers and eliminate dodgy backyard operators. MTA Queensland will propose: • Consolidation of the 14 forms currently required to sell a car.

• Mandating that all vehicle sellers have council-approved premises.

• Mandating that dealers identify themselves from private sellers.

• Introducing one class of dealer’s warranty.

• Introducing a single category for dealer’s licence.

• Making online sellers display a current safety certificate.

MTA Queensland is also working closely with our parent body, the Australian Motor Industry Federation (AMIF) to provide our members views on current reviews into the Franchising Code of Conduct and Consumer Credit Arrangements.

Member contributions support MTA Queensland’s lobbying activities and make positive outcomes more likely. If you would like to share your experiences please contact your friendly member services team on 3237 8777 or by email at info@mtaq.com.au mt

dealer data Revenue Profit Annual Growth 08-13 Annual Growth 13-18 Businesses Wages AADA Qld members Units Sold $72.0bn $2.7bn 0.7% 0.4% 4106 $5.6bn 221 1,002,143 * 2011-12 Federal Government figures for all vehicle retailing.

march 2013 motor trader queensland [9]

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For a limited time Motor Trade Association QLD members can open a new Commonwealth Bank Business Transaction Account and link it to your existing or a new Commonwealth Bank merchant facility to receive: • 3 months free terminal rental# • Business Transaction Account $10 monthly account fee waiver^

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To take advantage of this special offer please complete and send this form to MTAQ by email to info@mtaq.com.au or fax to (07) 3844 4488.

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Important information: Offer only available to referrals made via the MTAQ between 1/1/2013 and 31/3/2013 # To maintain the fee waiver you must retain the required products. Otherwise the offer may be withdrawn. ^Offer includes the Business Transaction Account Base Maintenance Fee of currently $10 only on the Business Transaction Account linked to the merchant facility. Transaction fees may apply if monthly transaction limits are exceeded. Other fees may apply. To maintain the fee waiver you must retain the required products. Otherwise the offer may be withdrawn. *Everyday Settlement is available on transactions made before 10pm AEST for customers with a Commonwealth Bank business transaction account and a linked Commonwealth Bank merchant facility. Third party products [10] motor trader queensland march 2013 not included. MTAQ may receive a fee from the Commonwealth Bank of Australia for each successful referral. This has been prepared without considering your objectives, financial situation or needs, so you should consider its appropriateness to your circumstances before you act on it. Terms and conditions are available from commbank.com.au Commonwealth Bank of Australia ABN 48 123 123 124.

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Best Apprentice The search is on for this year’s top apprentice and training achievers with nominations open for the 52nd Queensland Training Awards.

The Awards are the state’s highest recognition for training and are an opportunity to show how people from all walks of life use training to further their careers or achieve business success.

The Awards recognise people and organisations who strive for best practice and innovation in training.

The Award categories recognise outstanding achievement by: • completing apprentices and trainees • school-based apprentices and trainees

• graduates of certificate, diploma and advanced diploma courses • small, medium and large employers who use training in their workplace • training organisations, teachers and trainers.

Top training achievers will be promoted at a regional, state and national level at events attended by heads of industry, government and the vocational training sector.

Nominations for the Queensland Training Awards close on 22 March 2013.

For entry details and to nominate yourself or someone you know visit www.qta.qld.gov.au or call 1800 660 207.

march 2013 motor trader queensland [11]

industrial relations • Political beliefs or activity

Pre-employment Do’s and Don’ts

• Lawful sexual activity • Trade Union activity • Association with, or relation to, a person identified on the basis of any of the above attributes.

Ted Kowalski Industrial Relations Manager

Anti-Discrimination at a Glance It’s crucial for business owners to be aware of laws which prohibit workplace discrimination. If an employee makes an allegation of discrimination it could cost you thousands of dollars to defend the claim.

In a nutshell, current anti-discrimination laws make it illegal for an employer to dismiss or refuse to employ someone based on: • Sex • Marital Status • Pregnancy • Parental Status • Age • Race • Impairment • Religion

[12] motor trader queensland march 2013

Ignorance of the law is no defence and employers can even be held liable for the acts of their employees (called ‘vicarious liability’).

It is prudent to develop an effective anti-discrimination policy; though it is not enough to simply have one in place. Ensure all managers/supervisors and people involved with hiring and firing staff are familiar with the policy and are willing to enforce it. Provide all new employees with a copy of the policy on induction and have a supervisor go through the policy with them. If possible, the policy should also be discussed in staff meetings as an ongoing matter.

To assist members with their awareness and understanding of this legislation we are holding training courses on dismissal/anti-discrimination/ harassment and bullying. Training courses will be announced throughout the year via member bulletins.

Members can access a model anti-discrimination/sexual harassment/ bullying policy from our website www.mtaq.com.au or by request from the IR department. mt

Anti-discrimination legislation extends to prospective employees, so members should to be mindful of their pre-employment screening and interviewing process:

Do: Ask them if working R

reasonable overtime will be a problem if it’s required in the job

Ask them if heavy lifting will be R

a problem if it’s a requirement of the job

Ask if there is any reason they R

will be unable to perform

the full range of duties of the

advertised job (provide a job description).

Don’t: Make assumptions (e.g., Q

don’t assume because a woman has children that she won’t work overtime)

Ask about previous workers’ Q

compensation claims

Ask about marital status, Q

children etc., in the interview or on an application form.

Vehicle hoists

V

ehicle hoists can cause serious injury if they are not used or maintained properly. Workplace Health and Safety Queensland has released the following guidance on hoist maintenance, inspections and record keeping requirements.

Although it is no longer a requirement to register vehicle hoists, it is a requirement to have vehicle hoists inspected on a regular basis, in accordance with manufacturer instructions and AS 2550.9 Cranes Safe Use, Part 9: Vehicle Hoists.

This requires that inspections are carried out as follows: • pre-operational inspections • routine maintenance inspections - carried out no more than three months apart • annual inspections • major inspections (every ten years) Pre-operation inspections should be carried out before use at the commencement of each working shift to ensure the hoist is kept in a safe and satisfactory condition. Pre-operation inspections may consist of checking: • operating controls and emergency safety devices • visual check of structure • air and hydraulic leaks • loose or missing parts • placards, decals, warnings, control markings and operating manual • access clearance provisions • items specified by management or manufacturer • guarding is correctly fitted.

Routine inspections should occur no more than three months apart and consist of checking: • all functions and their controls • all emergency and safety devices • lubrication of all moving parts, inspection of filter element/s, hydraulic oil and parts as specified by management and/or manufacturer’s instructions

• all structural components including welding, fasteners, pins, shafts and locking devices • placards, decals, warning and control markings • suspension ropes and chains for wear, particularly at points of maximum flexing and contact with sheaves or sprockets • screws, nuts and the thrust bearings at end of the screw which shall be replaced where the wear limits are exceeded - on screw operating hoists, • steel wire ropes shall be inspected in accordance with Australian Standard 2759 or British Standard 6570 as appropriate • pneumatic vessels used for operation of a hoist (examined in accordance with Australian Standard 3788) • additional items as specified in the manufacturers instructions.

Annual inspections should consist of: • detailed inspection of all structural and wear components

• checking of tolerance for wear limits • checks for corrosion • non-destructive inspection of critical areas for evidence of cracking.

Major inspections should take place every ten years. Consideration should be given to: • the design of the hoist • actual past usage of the hoist • current condition of the hoist • anticipated future usage of the hoist • the capacity and variability of upgrading the hoist to the requirements of the latest standard/s • manufacturers safety upgrades.

The guidelines also require that a continuous working record (e.g. logbook) of significant events concerning the safety and operation of the hoists be kept.

The records should be readily available and should be simple, easy to understand and complete.

For more information on hoist safety call WHSQ on 1300 369 915 or visit www.deir.qld.gov.au mt march 2013 motor trader queensland [13]

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Valued at $308* The technical information you need to get the job done

Free usage ends 30 June, 2013

On 20 January 2013, the MTA Institute of Technology Board was pleased to welcome its newest Independent Director, former Howard Government Minister and 4BC talkback radio host, Gary Hardgrave. We sat down with Gary to have a chat about his career and his new role on the Board of Queensland’s leading automotive training school.

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minutes with…

Gary Hardgrave MIT's newest Board member

Gary Hardgrave with Sir Jack Brabham

reforms still make up the framework for today’s training system.

I also worked extensively to build the Australian Technical College model. It was revolutionary in that it helped businesses to realise that they could source employees to meet their needs by training and moulding them as trainees and apprentices.

What originally attracted you to field of education and training?

Can you tell us a little about your background?

I’ve been active in the Brisbane community for more than 35 years, working primarily in media and politics. I’m particularly committed to Southside issues, having lived in and around the Sunnybank area for 42 years. I attended Runcorn Primary and MacGregor State High School and then studied for a Bachelor of Commerce at Griffith University while working full time.

These days, I remain involved in the media; I host a talk-back program on 4BC (Drive with Gary Hardgrave), 3-6pm weekdays. I also regularly appear on both The Today Show and A Current Affair on the Nine Network.

You are uniquely qualified to advise the MIT Board on public policy issues, having spent time in Federal Parliament. Tell us about your experiences.

I was elected to Parliament as the Federal Member for Moreton in 1996. I was a Minister in the Howard Government for a total of 5 years; first as the Minister for Citizenship and Multicultural Affairs, then as the Minister Assisting the Prime Minister. I also served as the Minister for Vocational and Technical Education between 2004 and 2007.

One of my proudest achievements as Minister was having the opportunity to reform the national training system, and those

My father was a metal machinist and growing up he was always critical of the lack of investment that Australia put into training.

He was ahead of his time in that he also recognised that training was traditionally designed around the needs of the training organisations, not the needs of businesses. Needless to say, he was very excited when I was elevated to the Vocational and Technical Education portfolio!

What do you think are the main challenges facing the automotive trades and what can MIT do to help?

Overwhelmingly, the automotive industry is made up of small businesses and I think it is clear that many of those businesses are being overburdened with unnecessary red tape. Unfortunately, the current mentality seems to be that every business owner is a millionaire in the making, when in fact people who own small businesses work exceptionally hard. They generate a large portion of this country’s wealth and are major employers in the economy; they deserve to be supported.

MIT is a great example of industry investing in itself. Through MIT, the automotive industry is ensuring that the next generation of automotive specialists are well-trained and equipped to meet the challenges of the future. On a practical level, MIT’s direct delivery model means that apprentices and trainees can be trained on-site for the most part which means minimal disruption to the employer’s business. I think MIT’s training model will go a long way in attracting young people to automotive and ensuring that the industry remains strong going forward. mt march 2013 motor trader queensland [15]

member profiles Business name:

Gold Coast Car Electrics Location: 501 Olsen Avenue, Southport Type of business: Auto Electrics Number of employees: 4 Trading since: us since1997, the business since 1980 MTAQ member since: 1997

Business name:

Rising Sun Tyre & Alignment Location: 270 Charters Towers Road, Townsville Type of business: Tyre Dealership Number of employees: 9 Trading since: 1994 MTAQ member since: 1994

Business name:

Wedmaiers Garage and Automotive Gas Conversions Location: 18 Ipswich Street, Riverview Type of business: Automotive service and repairs and LPG specialists

Number of employees: 6 Trading since: 1943. I am the third owner, I took over 2000 MTAQ member since: 2000

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How did you hear about the Motor Trades Association of Queensland?

(MTAQ) We’ve always been members of one Division or another since moving to QLD in 1989 (we even had a stint as Treasurer of MTAQ).

How has being an MTAQ member benefited your business?

We use the technical support as well as wages and IR advice.

What has been your proudest business achievement to date?

Surviving – times are tough – we’re lucky to have good people.

What is the best piece of business advice you have ever given or been given?

The science involved in motor vehicles these days is astounding.

Advice given to me by an old boss “…If your wife says the baby is in bed don’t believe her – go and check yourself”. I don’t always follow this advice but there are many times I wish I had.

Helping apprentices gain a trade is also rewarding.

What would you say to someone thinking about joining MTAQ?

What is the best thing about working in your industry?

Well worth it – the team at MTAQ understand your business needs and can help.

How did you hear about the Motor Trades Association of Queensland?

(MTAQ) Recommended by other independent traders.

What is the best thing about working in your industry?

The opportunity to make reasonable living.

How has being an MTAQ member benefited your business?

What is the best piece of business advice you have ever given or been given?

Information about wages & industrial relations.

Communicate with customers, staff and suppliers.

What has been your proudest business achievement to date?

What would you say to someone thinking about joining MTAQ?

Achieving top dealer of the year Australia wide with 3 different tyre manufacturers (Pirelli, Michelin and Cooper).

It's your best source of information for industrial relations etc. Definitely join MTAQ.

How did you hear about the Motor Trades Association of Queensland?

(MTAQ)

What has been your proudest business achievement to date?

Were MTAQ members when I managed Ultra Tune Fortitude Valley in 1989.

How has being an MTAQ member benefited your business?

Access to free legal advice and to accurate termination pay calculated to ensure we have fulfilled our obligations.

Free access to technical information (thanks Russell).

Winning Repco Service Dealer of the Year 2003.

What is the best thing about working in your industry?

You never get bored; every day is different, forever changing technology.

Customers and staff expectations are always a challenge.

Meeting a wide variety of people.

Want your name in lights?

Want to see your business profiled in an upcoming edition of Motor Trader?

It’s easy; simply fill out one of our profile questionnaires next time one of our friendly staff visit your business.

Can’t wait? Just email us at info@mtaq.com.au or give the head office a call on 3237 8777. We’ll send out a survey and in no time, you’ll have your name in lights like this month’s profiled business. It’s the best kind of advertising (it’s free!), so contact us now.

What is the best piece of business advice you have ever given or been given?

Always be true to yourself, be empathetic with your customers, don’t be afraid to admit your mistakes, don’t worry about money if you love what you’re doing, it will come.

What would you say to someone thinking about joining MTAQ? Join, however like any membership make sure you use it.

march 2013 motor trader queensland [17]

Future Sport Motorcycles:

It’s all in th It is often said that the most successful business people are the ones who do what they love. The Koppe family, owners of Townsville’s Future Sport Motorcycles are living proof.

B

acked by years of motorcycle racing success, husband and wife team Steve and Roslyn Koppe decided to take the natural step into motorcycle sales, establishing Townsville’s Future Sport Motorcycles in 1990. The business today is truly a family affair, with almost every member of the family involved in the business and working towards its success.

The Koppe’s established the business after Steve retired from professional racing. Steve was a world class Speedway rider who won a number of Australian titles and raced extensively in the European Speedway League.

Over the years as the business has grown, the family’s involvement in the business has grown with it. Steve and Roslyn are Company Directors, while son Jarrod has worked his way up from Apprentice Motorcycle Mechanic to Dealer Principal. Jarrod’s partner Stacy is the Manager and Service Advisor. Daughters, Rebecca (Service Manager), Rianna (Parts and Accessories Manager) and Jessica (Accounts Manager) are also crucial to the success of the business.

With all hands on deck, the business has become one of the premier motorcycle dealerships in North Queensland. But the family share interests which stretch beyond the business, with all 5 of the Koppe kids following in their father’s footsteps to become regulars on the motorcycle racing scene.

Jarrod Koppe

In 2013, Jarrod is aiming to defend his Queensland Supermoto title and is pursuing his maiden national championship win.

As if dominating the Supermoto discipline wasn’t enough, Jarrod went on to demonstrate his skill and versatility by placing 3rd in the Queensland Dirt Track Titles in both the 450cc and 250cc classes in. He also took out 47th place out of 400 competitors in the prestigious Tatts Finke Desert Race.

In 2013, Jarrod is aiming to defend his Queensland Supermoto title and is pursuing his maiden national championship win. He has also broken new ground completing for the first time in the Australian Superbike Series on his Suzuki GSXR600. Jarrod’s first race on Phillip Island on 24 February this year was a huge success for the first-timer, finishing 21st in a field of 34.

Jarrod in particular has had exceptional success in the sport. Now 28, Jarrod has one of the most impressive racing resumes in the country. He competes primarily in the Supermoto discipline, which for the uninitiated, is motorcycle racing on a circuit that alternates between three types of track: flat track, motocross and road racing.

Jarrod’s enthusiasm for the sport must be contagious. All 16 of Future Sport’s staff members participate in some form of motorcycle racing, including Jarrod’s sisters who all compete in flat track racing, riding Suzuki RMZ250’s.

In 2012 Jarrod had one of his most successful racing years ever – taking out the Queensland Supermoto title and finishing runner-up for the national title.

With a presence in motorcycle sales and bike building, coupled with their success on the track, the Koppes have become a well-known name in the motorcycle racing

[18] motor trader queensland march 2013

he family Suzuki GSXR600 (Road Race)

Suzuki RMZ 450 (Supermoto)

KTM 450EXC (Finke)

KTM 250SXF (Motorcross)

fraternity. Since 1990, Future Sport Motorcycles has doubled in size. The business has also significantly increased its profile in the motorsport community, having supplied almost 1000 race bikes to racers in most categories of racing in recent years.

Future Sport Motorcycles sells new and used motorcycles and are franchisees for Suzuki, KTM and Husaberg. They are located at 21 Ross River Road, Townsville. Visit them online at www.futuresport.net.au mt

Given the family’s busy schedule which requires them to balance business with attendance at racing events around the country, it’s no surprise that they say they wouldn’t be without their MTA Queensland membership. “Access to wages and industrial relations information is the number one benefit to our business. Plus, being a member is the easiest way to keep up to date with trading guidelines and industry information” says Jarrod.

member focus

MTA Queensland is proud to support the Koppe family and all of our outstanding member businesses. We will continue to monitor Jarrod’s racing success, so keep an eye out for news in future editions of Motor Trader.

Do you have a great business story you’d like shared in Motor Trader Magazine? We’re always eager to hear about our members’ achievements and would love to give you the opportunity to use Motor Trader to share your stories, lessons and opinions with a wide audience.

Drop us a line anytime at info@mtaq.com.au or give the head office a call on 3237 8777 and ask for the Publications Department. We can’t wait to hear from you!

march 2013 motor trader queensland [19]

ACCC anno

Tyre Stewardship 48 million tyres reach end-of-life each year with a staggering 31 million tyres disposed through landfill, exported, stockpiled, illegally dumped or categorised as having an unknown fate.

A

fter years of consultation with industry, including with the Australian Motor Industry Federation (AMIF) the Australian Competition and Consumer Commission (ACCC) has proposed a national Tyre Stewardship Scheme

Under the voluntary scheme, participants will commit to the environmentally sound use of end-of-life tyres. This involves eliminating the inappropriate export of baled tyres from Australia, ending the illegal dumping of end-of-life tyres and stopping the disposal of waste tyres to landfill.

The Scheme is slated to start as soon as practical in 2013.

Once up and running, the Scheme will impose a levy on tyre importers (that is, importers of loose tyres and vehicle manufacturers and vehicle importers). The levy is proposed to be $0.25 per passenger car tyre equivalent, adjusted annually

[20] motor trader queensland march 2013

for CPI, or an equivalent membership fee. The ACCC says that the "small cost of the industry levy means there is likely to be little, if any, public detriment generated by the Scheme.�

The architects of the scheme say they aim to increase the amount of tyres being recycled; thereby reducing the environmental, health and safety hazards associated

Only 16 per cent of end-of-life tyres are recycled. The ACCC’s Scheme aims to increase this number to 50 per cent within 5 years.

ounces

p Scheme with unsustainable disposal methods. For example, areas where tyres are dumped often become breeding grounds for mosquitoes and vermin, and may present a serious fire hazard. Dumped tyres are also increasingly being exported to developing countries and burned for energy; which releases toxic chemicals and has the potential to cause significant health hazards and environmental degradation.

Currently, only 16 per cent of end-of-life tyres are recycled.

The ACCC’s Scheme aims to increase this number to 50 per cent within 5 years by developing Australia’s tyre recycling industry and generating markets for tyre derived products. This will partly be achieved with strategies to increase consumer awareness of the impacts of end-of-life tyre disposal. Increased awareness will in turn provide the tyre industry with the opportunity to demonstrate leadership in environmental management and adopt corporate social responsibility measures.

The ACCC’s full plan can be found online at www.accc.gov.au.

The ACCC has stated that industry will have the opportunity to make further submissions in relation to the proposed plan (including the levy rate) before making its final decision on the Scheme. mt

Aussie company ‘retyres’ and renews Byron Bay based company, Retyred Furniture have come up with an interesting way to turn black into green (in more ways than one). The outfit collects motorcycle, car and truck tyres and works with Indonesian artisans to harness the natural attributes of the tyres to produce interesting and functional outdoor furniture and home wares.

Co-owner Monica Corser explains the benefits: “It creates a fair trade opportunity for the local business and puts sustainability at the core of our business. The furniture retains the durability and integrity of the tyres and the rubber makes it extremely comfortable."

The company also takes tyres provided by clients to make custom pieces with sentimental, as well as functional value. Visit the website at www.retyredfurniture.com

march 2013 motor trader queensland [21]

advertorial

Another Voice for Automotive: Automotive Skills Queensland Did you know the Queensland Government has classified automotive as a priority industry? In order to support the attraction, retention and further development of automotive specialists, the Government funds Automotive Skills Queensland, a not-for-profit industry skills council specifically established to service the automotive sector.

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utomotive Skills Queensland provides market analysis and statistics to Government on the workforce characteristics of the Queensland automotive industry to aid in decision-making.

ASQ also provides a range of consultation opportunities for technicians and managers to have their say on issues that matter in the industry.

Automotive Skills Queensland is also available to help you. Contact ASQ for advice and support on: • Workforce planning • How to attract apprentices, trainees and operational staff • How to retain staff • Attracting and supporting diversity in your workplace. This includes women, indigenous, mature-aged and disabled • Government Liaison on matters that affect you and your workforce • Preparing tenders.

Further details and a range of free resources are available at the ASQ website www.asqld.org.au [22] motor trader queensland march 2013

I NST I T UT E OF T E CHNOL OGY

Hybrid and Battery Electric Vehicles Safety, Inspection and Servicing Lucrative opportunities exist for businesses willing to adapt to new market trends. Hybrid Electric Vehicles (HEVs) and Electric Vehicles (EVs) have arrived and new models are on the way. In just a few years, HEVs and EVs will become one of the biggest automotive growth areas in Australia.

Mastering the latest technology takes time; it’s complicated and dangerous. Therefore ‘learning on the job’ isn’t an option, so leave it to the experts.

Delivered by industry professionals, the Hybrid Electric Vehicle and Battery – Safety, Inspection and Servicing Course is designed specifically for mechanical repairers wanting to perform servicing, ancillary work or repairs on HEVs and EVs. It provides all the information you need to understand hybrid technology and the associated safe working practices. It will also teach you how to position your business to take advantage of this emerging technology.

Course Overview MIT has been allocated 40 places through the National Workforce Development Fund (NWDF) which will be facilitated throughout April/May. Module 1 - to be completed via distance learning in April (this is a pre-requisite prior to Module 2 attendance).

Module 2 - delivered at our Eight Mile Plains facility either 18th or 25th May (8:00am – 4:30pm).

Fees and Charges The Federal Government has recognised the importance of this skill set and is contributing 66% of the total course cost of $2,000.00.

Cost to you - $670.00 (payable prior to course commencement).

Units Covered Module 1 AUREV2002A – Inspect, service and maintain battery electric vehicles This unit of competency describes the skills and knowledge required to service and maintain battery electric vehicles (BEVs). It involves working with low voltage automotive electrical components, battery maintenance and basic testing of electric motors.

Requirements Certificate III qualification or near completion of an automotive apprenticeship.

Enrol Should you wish to enrol, or require further information, please contact one of our friendly staff on 3722 3000.

Module 2 AUREV2001A – Safely depower an electric vehicle This unit of competency describes the skills and knowledge required to deactivate and isolate the high voltage supply system in battery electric vehicles.

Address Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 Postal PO Box 4530 Eight Mile Plains Qld 4113 Tel (07) 3722 3000 Toll Free 1800 884 137 Email training@mtaq.com.au

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MTA Institute of Technology

training

Melissa Goes to the

Top of the Class One of the MTA Institute of Technology’s brightest students Melissa Bretherton has been named the ‘Motorcycle Apprentice of the Year’ for 2012 by the Ulysses Club.

M

elissa took out the Queensland / Northern Territory Zone Prize after being nominated by MIT trainer Ken Rahley.

Ken nominated Melissa for the prestigious award after she impressed during her studies for a Certificate III in Automotive Mechanical Technology (Motorcycle).

Ken was blown away by Melissa’s conscientiousness and willingness

to learn: “Melissa has lived up to her potential and has a bright future in motorcycle repair. As a trainer it’s great to see a female matching it with the boys in a male-dominated industry” he said.

Melissa, who now works for MTAQ member business Pro Kawasaki Gold Coast said she was ‘humbled’ that her trainer nominated her for the prize and was thankful that her teachers had shown such confidence in her.

“I had a passion for motorbikes and finding out how things work, so I decided to try combining the two”.

Asked why she decided to embark on a career in motorcycle repair she said she wanted a job that she could have fun doing: “I had a passion for motorbikes and finding out how things work, so I decided to try combining the two” she said.

She has certainly come a long way.

Melissa admits that when she first started she didn’t know the difference between a two or four stroke engine and definitely didn’t know how either one worked. Now four years on she says she is “still learning on the job, still loving my work and still having fun.”

While Melissa says she is grateful for the high quality of training she received at MIT, it is not the only secret to her success. She says she made it through her coursework by obeying one key rule – never be afraid to ask.

For more information on MIT’s Certificate III in Automotive Mechanical Technology (Motorcycle) or any other courses, please contact our friendly Client Support Officers on 1800 884 137 or visit the website www.mtait.com.au mt

[24] motor trader queensland march 2013

I NST I T UT E OF T E CHNOL OGY

Get Your Trade Skills Recognised Do you have trade skills and experience but no formal qualifications?

MTA Institute of Technology offers Trade Recognition for the following qualifications • Automotive Electrical Technology

Trade Recognition

• Automotive Mechanical Technology (Light Vehicle)

Trade skills recognition is a way of gaining formal recognition of your skills and work experience. If you have not completed an apprenticeship in Australia or you have gained trade skills overseas, you can have your skills, work experience and trade qualifications nationally recognised.

• Automotive Mechanical Technology (Motorcycle)

Recognition of work or training (trade recognition) allows people to gain a certificate of recognition in Queensland in an apprenticeship trade, where:

• Automotive Vehicle Body (Vehicle Painting)

• A formal apprenticeship has not been completed • An apprenticeship or trade training has been completed overseas

• Automotive Mechanical Technology (Heavy Vehicle Road Transport) • Automotive Specialist (Diesel Fitting) • Automotive Vehicle Body (Panel Beating) • Automotive Sales (Parts Interpreting) In most cases the Queensland Government covers the majority of the cost for trade recognition other than mandatory fees determined by Government.

Course Length

Australian residency criteria 1. Are you an Australian or New Zealand citizen?

2. Do you have permanent residency in Australia?

3. Do you hold a provisional Visa (163, 309, 310, 457, 820 and 826) or Skilled Independent Regional (SIR) Visa or Temporary Protection Visa (TPV)?

Once an application has been received with all supporting documentation, MTA Institute of Technology will assess and respond within 10 working days.

Evaluation can be completed at MTA Institute of Technology’s Eight Mile Plains premises or alternatively on site at the applicants workplace.

Enrol Should you wish to obtain more information regarding trade recognition, please contact one of our friendly team using the contact details below.

Address Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 Postal PO Box 4530 Eight Mile Plains Qld 4113 Tel (07) 3722 3000 Toll Free 1800 884 137 Email training@mtaq.com.au

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MTA Institute of Technology

Top2 travel and lifestyle

Queensland Queensland has long been Australia’s tourism capital, attracting millions of visitors from Australia and around the world.

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s at February 2013, tourism was responsible for employing around 122,000 people and contributing more than $17.5 billion dollars to Queensland’s economy, or 6.6% of total Queensland GSP. It’s a key industry. However, devastating recent natural disasters, combined with falling rates of domestic travel have hit the tourism industry hard.

So next time you travel, why not consider exploring the incredible natural wonders that Queensland has to offer? To give you some inspiration, Motor Trader has put together a list of the top 25 things you must see and do in Queensland before you die.

How many have you done?

1. Swim with the curious minke whales off the coast of Port Douglas.

7. Watch the Maroons smash the Blues at a State of Origin game at Suncorp Stadium.

2. Throw on an Akubra and watch a rodeo in the beef capital of Rockhampton.

8. Squeak your way along the white silica sand on Whitehaven Beach.

3. Witness hundreds of tiny turtles bursting from their eggs and racing to the ocean at Mon Repos.

10. Ride in one of the last Cobb & Co. horse-drawn stagecoaches in Longreach.

4. Pick you own apples in Stanthorpe, Queensland’s apple capital.

11. Watch the kangaroos on the beach at Cape Hillsborough National Park.

5. Tuck into fish and chips on Burleigh Headland and watch surfers while the sun goes down.

12. Dress up in your country finest for the Roma Races.

6. Drive the beach highway and venture to the middle of Fraser Island to swim in freshwater Lake McKenzie.

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9. Climb up and abseil off the side of the Story Bridge.

13. Take a natural spring mud bath at Eulo.

14. Bet on a roach in the Australia Day Cockroach Races at the Story Bridge Hotel.

25

experiences 15. Go sand tobogganing in 1770.

20. Tour the XXXX Brewery in Brisbane.

16. Surprise someone special with a scenic flight over the Whitsunday Islands and Heart Reef.

21. Devour a Bowen mango straight from the tree.

17. Walk the beach where the rainforest meets the reef at Cape Tribulation.

23. Walk the path of a volcano at Undara Lava Tubes and sleep in a converted train carriage.

18. Spot a cassowary around Cardwell and Mission Beach.

19. Hand feed wild dolphins on Moreton Island.

22. Battle the rapids on the Tully River, south of Cairns.

For more information about what to see and do in Queensland as well as access to accommodation, tours and other great resources visit www.queenslandholidays.com.au mt

24. Bring out your inner hippie at the Woodford Folk Festival.

25. Climb through the clouds to Queensland’s tallest peak – Mt. Bartle Frere. march 2013 motor trader queensland [27]

Offering More

It’s no secret that the resources boom and the subsequent spike in mining salaries has beckoned many Queensland employees away from their ‘home’ trades. This exodus from technical trades such as automotive has left serious skill shortages and highlighted the need for all businesses to develop strategies to retain their skilled staff.

W

hile lucrative now, the resources boom will not last forever. Already, the introduction of the carbon tax and the decline in investment in new mining projects has meant that cashed up mining concerns are being forced to cut their costs and reduce staffing numbers.

The ensuing uncertainty in the jobs market has meant that employees who were previously lured by big mining salaries are shifting their focus from salary to stability. Recruitment agencies are increasingly noticing that prospective employees are looking for roles that offer security and allow them to be based in one (usually metropolitan) location.

These same employees are also putting a premium on jobs that offer work-life balance and may even be willing to take a pay cut in return for flexibility.

While there is no doubt that big salaries will continue to be the primary driver for some employees, there are other factors employers should consider when seeking to [28] motor trader queensland march 2013

attract and retain skilled staff. Workplaces that supplement competitive salaries with a positive culture, generous worklife balance arrangements and genuine career development opportunities may end their employee drought.

So what can small and medium size businesses do to retain and win back skilled staff?

Encourage training and development opportunities – This doesn’t have to be complicated and can include researching available government-funded training opportunities. You could also develop a points or training bank system where staff can work towards a goal in order to access certain courses. Alternatively, you may consider allocating a training allowance to employees’ remuneration packages which they can spend annually on training of their choice.

Recognise and reward high-performing employees – Again, this doesn’t have to cost a lot and can be as simple as

e than Money

Providing regular communication to staff members on company performance or changes within the business is crucial in preventing employee discontent. staff performance awards that recognise diligent staff in front of their peers. And remember, acknowledgment in the form of a simple ‘thank you’ always goes a long way.

Be flexible – it won’t be possible in all businesses, but offering flexible working hours and time off in lieu arrangements can go a long way towards keeping your employees happy. Same goes for monthly rostered days off and work from home policies. But be aware, in order for these arrangements to work they need to be supported with workforce planning and strong communication between management and employees.

Make work a more enjoyable experience - having an active social calendar which encourages employees to get to know each other may strengthen employees’ bond to the workplace. Simple things such as celebrating staff birthdays, holding team lunches or hosting monthly or quarterly staff barbeques can achieve this goal.

Communicate, communicate, communicate - providing regular communication to staff members on company performance or changes within the business is crucial in preventing employee discontent. Many organisations now hold quarterly staff briefings in recognition of research that shows that employees value being kept informed about what is happening in the business. These meetings can also provide reassurance to employees about job security and are a great way to bring everyone together on a regular basis.

This was an excerpt of an article provided by Pure Source Recruitment and represents general advice only.

Call Pure Source Recruitment for help finding: • Automotive Sales and Service Consultants • Customer Care Consultants • Fleet Sales and Leasing • Reception and Administration • Finance, IT, Marketing and Human Resources For temporary and permanent recruitment assistance contact Talisha McCullough on 07 3846 7730 or by email talisha@puresource.com.au mt march 2013 motor trader queensland [29]

health

Listen to your

heart

[30] motor trader queensland march 2013

Did you know that Cardiovascular disease is the leading cause of death in Australia, killing one Australian every 12 minutes?

C

ardiovascular diseases are diseases of the heart and blood vessels including conditions like coronary heart disease, cerebrovascular disease (stroke), heart failure, rheumatic heart disease and hypertension.

Heart Attack – Get the facts • During a heart attack blood supply to heart tissue is blocked, leading to tissue death.

CVD affects 1 in 6 Australians and it can be deadly. In addition to causing disability in more than 1.4 million Australians, the disease was responsible for 45,500 deaths in 2010.

That’s a staggering 31.7% of all deaths.

However, while the statistics are shocking, fatalities from CVD have been steadily decreasing as awareness and prevention programs begin to work. Death from CVD can be prevented being able to identify and respond to symptoms.

To help, we have put together the following list of heart symptoms you should never ignore.

The classic heart attack symptom.

Pain is often centered under the breastbone and has been likened to feeling like "an elephant sitting on your chest."

2. Pain in other parts of the body

In many heart attacks, pain begins in the chest and spreads to the shoulders, arms, elbows, back, neck, jaw, or abdomen. But sometimes there is no chest pain - just pain in these other body areas.

3. Rapid or irregular pulse

This can be evidence of a heart attack, heart failure, or an

Apart from unavoidable risk factors like age and family history, most heart attack risk factors such as smoking, diabetes, high blood pressure, high cholesterol and obesity are avoidable.

•

Daily low-dose aspirin has been shown to lower the risk of heart attack in people who are at high risk of heart attack, especially in those who have already had a heart attack.

Breaking out in a cold sweat without undertaking any exertion can be a common symptom of heart attack.

1. Chest pain

•

arrhythmia especially when accompanied by weakness, dizziness, or shortness of breath.

4. Anxiety

Heart attack can cause intense anxiety or fear of death. Heart attack survivors often talk about having experienced a sense of "impending doom”.

7. Shortness of breath

People who feel winded at rest or with minimal exertion might have a pulmonary condition like asthma.

Or it could indicate a heart attack or heart failure.

8. Sweating

Breaking out in a cold sweat without undertaking any exertion can be a common symptom of heart attack.

9. Swelling

Heart failure can cause fluid to accumulate in the body. This can cause swelling (often in the feet, ankles, legs, or abdomen) as well as sudden weight gain and a loss of appetite.

10. Weakness

In the days leading up to a

heart attack, people have reported

experiencing severe, unexplained weakness.

5. Dizziness

Heart attacks can cause

lightheadedness and loss of consciousness.

6. Nausea or lack of appetite

It's not uncommon for people to feel sick to their stomach or throw up during a heart attack.

Also, abdominal swelling associated with heart failure can interfere with appetite.

The Heart Foundation's Health Information Service provides free personalised information and support on heart health, nutrition and a healthy lifestyle. Information and advice is available online at www.heartfoundation.org.au If you think you are having a heart attack, call 000 immediately. mt march 2013 motor trader queensland [31]

committee notes

E

ver wondered what your Divisional Committee was up to? Take a look at these Committee Notes from meetings held in the past month.

Automotive Engineers Division • The Committee discussed the validity of Queensland trade plates when travelling over the NSW border.

Asked the Chair to get clarification from Queensland Transport on the issue.

• The removal of the requirement for motorists to display registration labels in NSW was discussed, with the Committee interested to hear evidence about how the system is working.

• The Committee members welcomed the opportunity to attend free training on changes to environmental laws and asked for further clarification on how the ‘green tape’ reduction measures would specifically impact auto repair businesses.

• The Committee raised concerns about the lack of guidance around who is qualified to repair hybrid and electric vehicles. Committee noted that MIT offers training on hybrid vehicle repair.

Automotive Parts Recyclers Division • The Committee discussed the new damage assessment criteria for written-off vehicles and agreed that the effects of the changes had not yet been fully recognised at auctions.

The Committee welcomed the opportunity for all members to attend training sessions on the criteria facilitated by MTAQ.

• The Committee agreed to continue searching for live examples of dangerous vehicles that have been classified as repairable. This will assist MTAQ in its campaign to change the law to allow only one class of written-off vehicles.

• The Committee noted nominations for APRD committee positions would open in May, with elections to be held in August.

Queensland Farm and Industrial Machinery Dealers Division • The Committee used their quarterly meeting to hear presentations from three separate compliance areas of the Queensland Government – Fair Trading, Workplace Health and Safety Queensland and Queensland Transport.

Queensland Motorcycle Industry Division • Meeting cancelled

Service Station and Convenience Store Association of Queensland • Meeting cancelled

Used Car Division • Meeting cancelled If you would like to find out more about the work of your Committee, or would like to join one of their quarterly meetings, please contact our friendly Member Services team on 3237 8777 or by email at info@mtaq.com.au mt

MTA Queensland welcomes the following new members Business Name

Principal/s

Address

Email

Marks Mechanics 'The Workshop'

Mark Billingsley

25 Hugh Ryan Drive TOWNSVILLE QLD 4814

marksmechanics@bigpond.com

AED

Just Buses & 4WDs

Christian Elliot

8 Lathe Street VIRGINIA QLD 4014

info@justbuses.com.au

UCD

Allen St Automotive

Andrew Van Den Born

38 Allen Street SOUTH TOWNSVILLE QLD 4810

allensautomotive@gmail.com

AED

LG Automotive

Liborio Hernandez

62 Pilkington Street GARBUTT QLD 4814

lgautomotive@bigpond.com

AED

Scenic Rim Cars and Caravans

Edward Bourke

1 Mt Carmel Road BOONAH QLD 4310

colombo-monk@bigpond.com

UCD

[32] motor trader queensland march 2013

Division

The indusTry super fund for The auTomoTive indusTry.

www.mtaasuper.com.au motor Trades association of australia superannuation fund pty Ltd (aBn 14 008 650 628, afsL 238 718) is the Trustee of mTaa superannuation fund (aBn 74 559 365 913). you should consider whether or not mTaa super is appropriate for you. The mTaa super product disclosure statement (pds) can be obtained by calling us on 1300 362 415. you should consider the pds in making a decision.

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