Radiator
February 2013
NEW ZEaland
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Keeping members informed for over 90 years
TRUCKS to the fore See pages 34 and 66
ENGINE MOUNTS SUSPENSION PARTS INTAKE/SILICONE
PULLEYS
COUPLINGS/DAMPERS UNIVERSAL/ENGINEERING
DIFF/EXHAUSTS
BUMP STOPS
BODY/SUBFRAMES CONSTRUCTION MACHINERY
HANGERS
ENGINE MOUNTS
STEERING RACKS
SUSPENSION PARTS
COUPLINGS/DAMPERS
HANGER MOUNTS
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Keeping members informed for over 90 years
February 2013 6
CEO Comment - Stephen Matthews Make the most of what's there
22 Road Test - Toyota
Regulars 27 28-29 30-31 36-39
Murphs Column
Collision Repair News
58 8
Mediation Matters MTA Advocate Bodywork -
44-49 Statistics 50-53 Industry Training 57 MTA Express 60-62 Service Station News 63 Environmental News 65 Member Benefits 68 Better Business
Business Risk
69
H.R. Advice
Feature
VLR Decision MTA comments
Service in Service Stations
NZ Radiator Magazine ISSN 1179-7800. Managing Editor: Ian Stronach Production Editor: Peter Woodcock Phone 04-381 8805, Email: peter.woodcock@mta.org.nz Advertising Representative: Cathy La Ville Phone: 09 413 8577 - Mobile: 022 531 1638 Email: cathy.laville@mta.org.nz
66 Member Profile
Heslop Motors
Features 10-13 Diagnostics- Alistair Hill 16-17 Industry Comment - Tessa Price 22-23 Road Test - Toyota Corolla GX 24-25 Member Profile - Twizel Auto Services 26
The AP Transmission - Martin Brooks
Published/produced by Motor Trade Association for MTA Members. PO Box 9244, Level 2, 79 Taranaki Street, Wellington. Phone 04-385 8859, Fax 04-385 9517, mta@mta.org.nz, www.mta.org.nz. Printed by Astra Print, a Kalamazoo Group Company The Motor Trade Association (Inc) is not responsible for statements, opinions or factual matters published in the NZ Radiator magazine, nor do they necessarily reflect the views of the MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated and does not endorse advertisers. NZ Radiator magazine is available free to all members of the Motor Trade Association. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. NZ Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of the NZ Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.
Wellington Office Contacts
16
34-35 Member profile - Prestige Commercial 54-55 Diagnostics - Herbert Leijens 58-59 Feature - Service in Service Stations 66-67 Member profile - Heslop Motors Industry Comment - Tessa Price
Phone 04-385 8859 Mediation Line Stationery Department Debtor Info Signature Security Eftpos Southern Cross Healthcare Cardlink (Drivecard Fleetcard Enquiries) Marsh Insurance Product Services Manager Group Accountant
MEMBER FREEPHONE 0800 00 11 44 www.mta.org.nz 5•
radiator February 2013
Corolla GX
Fax 04-385 9517 0508 682 633 0508 682 682 0800 734 335 0800 682 744 0800 338 767 0800 100777 0800 663 866 0800 MTA MEM (0800 682 636) Danny Garrick Lionel Wong
Make the most of what’s there I have been fortunate enough to have spent a little bit of time in Japan in the last few weeks. Aside from the weather, it is a place that provides some significant contrasts to New Zealand. The thing that strikes you is the number of people – everywhere. In New Zealand we have a population density of around 13 people per square kilometre. In Japan the corresponding figure is 336 people; that’s 25 times more people per square kilometre. No matter which way you look at it, that equals crowded. But the intriguing thing is, that while you are aware of the large numbers of people around you, and that there is pressure on the available resources, there’s also a sense of space and place. The Japanese long ago grasped the reality of having to adapt their living and working practices around the fact that they would always have many people and a small amount of land. As a result they have become experts in making things fit into spaces far smaller than we as New Zealanders would think possible. They don’t try to cram things in, but rather they take a much more ordered approach and design things based on
efi@petroject.co.nz • Tel: 09 448 1071• www.petroject.co.nz
Stephen Matthews MTA Chief Executive
using space and resource as efficiently as possible. They have learned to make the most of what they have got. Some of the solutions they have come up with are just marvellous – the ingenuity they’ve applied is outstanding. Of course the reason they have adopted this approach is because they had no option – the size of the country is never going to grow, only the population, therefore they needed to re-think the way they do things. Thinking about this approach, it seems to me that we could take a leaf from their book. We could learn to adapt and make more of what we have got, everywhere from national to individual level. I know in speaking with some members that they find it hard to define what it is about their business that sets it apart. That doesn’t mean they haven’t got a good business; far from it. Many have strong businesses that could probably be made even stronger if they were able to make more out of what they have got. I’m not talking about resizing the physical size of your premises (although that may have merit in some cases), but more taking a wider look at what you have at your disposal and maximising that aspect(s) of your business to improve its value longer term. Depending on the way you look at it, there are few members who don’t have at least one or two slightly unique aspects to their business that they could perhaps leverage off a bit more. It can be as simple as location – are you placed more handily to more potential customers than your competitors for example? What about parking – is it easier to get into and park at your place than at your competitors? What about your opening hours; the specific product lines you use or sell; maybe it’s the skills or training your staff have; the after sales support you provide; awards you have won; your waiting facilities; reward programmes etc? These are but a few. I am convinced that every member business has something already or that can be developed that they can make the most of to gain a market advantage. They (the Japanese) have learned to make the most of what they have got
Hopefully you had time over these last few weeks to stand back and think about where your business is going and where you want to take it over the coming months and years. Having things about your business that are hard for others to replicate does make you stand out in the market; it does become your point of difference, and something that you can derive greater value from. In many cases there are things that might literally be under your nose. You might take them for granted, but developed and promoted properly, they can become a real edge for your business. One thing is for sure – as with the Japanese who have adapted to the reality that their landmass is not going to get any bigger, members will need to adapt to the reality that business will not get easier and that they need to develop their own point of difference. The best part though is that you mightn’t have to look too far – your edge is probably already there, it’s a matter of identifying it and making the most of it.
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radiator February 2013
NEWS
New Associate Minister of Transport The recent cabinet reshuffle sees the automotive sector with a new political participant. The previous Associate Minister of Transport Hon Simon Bridges has been promoted and is replaced by former Senior Government Whip Michael Woodhouse. Along with his transport responsibilities, Woodhouse also has responsibility as Immigration Minister and Veterans’ Affairs Minister. A Dunedin based List MP, Michael Woodhouse has no direct automotive or transport sector background. Before entering Parliament in 2008 he was the Chief Executive Officer of Mercy Hospital Dunedin, a position he held for seven years. He has previously held senior management positions with ACC, where he was instrumental in implementing ACC’s Elective Services Contracting framework, and at Dunedin Hospital in change management, funding and planning roles. Dunedin born and raised, Michael was educated at St Pauls High School (now Kavanagh College) and graduated from the University of Otago with a Bachelor of Commerce degree. He is a chartered accountant and has a Master of Health Administration from the University of New South Wales. Michael was president of the NZ Private Surgical Hospitals Association and has been the vice-president of the NZ Private Hospitals Association, a larger organisation which included the private aged care sector. He is a member of the New Zealand Institute of Management and the New Zealand Institute of Directors. MTA is planning to publish a one on one interview with the Associate Minister in the coming months.
Test Equipment for the Workshop Professionals
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VLR Outcome announced Shortly before going to print, Government announced its preferred position for Vehicle Licensing Reforms - no WoF inspections for new vehicles for the first three years (beyond an initial inspection), and annual checks for those vehicles first registered after January 1 2000, and six-monthly checks for those registered before that. Disappointingly, despite the majority of respondents to a range of MTA polls supporting the retention of the WoF and CoF regulations as they are, Government has chosen to make these changes irregardless. The new regulations are set to take effect around mid 2014 Under these proposals, over time, the majority of the fleet will move to 12-monthly WoF inspections. While providing the appearance of savings, MTA says the changes may in fact increase costs and the risks to motorists, while at the same time lead to the loss of more than 2,000 jobs from within the automotive industry.
Vehicle Licensing Reform (VLR) provided New Zealand with a unique opportunity to bring meaningful change to a range of key elements of the wider licensing system. The opportunity for any substantial changes to the licensing system has been deferred – instead we have a piecemeal deconstruction of the vehicle inspection regime that has served and protected motorists well for many years. Members will be aware that many drivers rely on this as their primary safety and operational assurance. In an automotive environment like ours, that is too long and too far. Minor repairs will turn into major work, negating any theoretical savings. MTA will continue to work on this issue for the benefit of all motorists and members, and we will bring you more details as they come to hand.
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radiator February 2013
1176 AEP
STOP PRESS
64
NZ Distributor All Euro Parts Ltd is a specialist importer and distributor of Euro car parts. They are also the NZ agent for Meyle, who manufacture one of the most comprehensive ranges of parts for most European and also Asian vehicles. All Euro Parts are also the agents for AST tools, and more recently for Ikotec and the Induction Innovations “Mini Ductor 2”. Auric Mirfin, owner, recently went to the Automechanika show in Frankfurt where he met with his parts suppliers and visited the Meyle headquarters in Hamburg. While in Frankfurt he discovered these two tools and, with his background as a mechanic and workshop owner, he realised these products would be well received and of great use to the the trade in New Zealand. The Mini Ductor 2 uses high frequency magnetic fields to heat metal objects without an open flame and is designed for the workshop environment. 100% US designed and manufactured, it is a compact hand-held heating tool, with a versatile optional array of different size and length heating coils. The beauty of this tool is the ability to heat bolts and other steel parts with no stray heat causing residual damage, such as damage to wiring looms in engine bays or on engines. With the amount of plastics on modern engines it more difficult and sometimes impossible to use gas plants This is why the Mini Ductor 2 is a tool workshops can't do without. The heat is so concentrated you can apply heat to a 12mm nut screwed onto a 100 mm bolt and get the nut glowing red-hot while still holding the bolt. This gives you options that weren't available when trying to heat components with gas that were close to carpet, fuel tanks, plastic radiators, mag wheels etc. We have trialled this tool in our own workshop, Autohaus European Ltd, before going to market so we knew just what it was capable of. We have used it for heating and removing seized glow plugs, seized crank and flywheel bolts, exhaust bolts, suspension bushings in housings using the bearing buddy attachment. Since having the tool in our shop so far we have not used the gas. That’s not to say it will completely replace the gas plant, but it will drastically reduce the need to use it. I think most mechanics would agree the most frustrating thing is finding that the gas plant is empty when you go to use it, and its too late to get a refill. With the Mini Ductor you won't have to worry about that. Have a look on our website www.alleuroparts. co.nz for more information and other Youtube links. The tool has been sold to Automotive workshops, Truck, Turbo and diesel shops, Marine workshops, Small engine repairers, Hire shops, Tyre shops and Farming & motor sport shops to name a few. In our workshop every time we use the tool we charge it out at $15.00 which is a similar charge for gas, mig/tig and so on. The only ongoing cost you have is replacing the heating coils. This varies depending how they are being used. They can last for up to 250 uses. All Euro Parts carry all replacement coils individually in stock. We also have a full repair facility if in the unlikely event something else need to be looked at. We carry a range of parts required for any possible repairs. The Ikotec - I love this tool with it’s versatility. Most of the time it will be used as a straight lifting beam, but then on the other hand you have the option of an array of other optional fittings that can be purchased separately. How often do you find yourself in a situation where a customer comes in for a quick check and all the hoists are full? The Ikotec and its 240V electric motor lifts up to 2.5 ton up to 1 metre in 35 seconds. The beauty of the tool is that you don't have to get down on your knees to look for jacking points; and then sometimes having to use pieces of wood if you have sill covers so you can get onto the jack point. At 1 metre max lifting height you can take it outside and use it to steam clean undersides of cars easily. Great for motor sport, and tyre shops where you get lots of low cars you can't get jacks under easily. Panel & paint shops in Europe use them extensively both in and out of paint booths. With its screw drive there is no chance of sudden failure. The unit comes with Tyre lifting and universal sill lift adaptor as well as one extra high engine stand. As we get older we need to look after our our backs and this tool can do just that; minimising the possibility of back injuries. All Euro Parts have accessories and spares in
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1176 AEP
64 Hamatana Road PO Box 11 • Snells Beach
NZ Distributor
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radiator February 2013
auric@alleuroparts.co.nz www.alleuroparts.co.nz
P 09 425 5025 M 021 881 543
Northland agent
0800 2463667
Diagnostics – the critical
feedback loop for the control of advanced vehicles
Alistair Hill comments
On-board diagnostics (OBD) has now been around a surprisingly long time. In fact they were first introduced by Volkswagen, which fitted an on-board computer in 1969 capable of scanning its fuel injected type 3 models. By 1975 the Datsun 280Z featured some simple on-board diagnostic features and required some computing power for real-time tuning, but there was naturally no standardisation both in terms of what was monitored and how it was General Motors was responsible for bringing about the first proprietary interface and protocol for ECM testing on its assembly lines but at that stage very few vehicle systems were monitored and the system was not intended for use outside its own assembly lines in the US.
cost base, as having a system is pre-competitive, if everyone has the same system economies of scale can give an element of cost minimisation. From a supplier perspective OBD becomes a commodity and therefore it becomes harder to make larger profits.
In 1988 the US Society of Engineers (SAE) joined the fray by recommending a standardised diagnostic connector and set of signals and by 1991 the California Air Resources Board (CARB) required that all vehicles sold in California had some basic OBD capabilities – there are referred to throughout the industry as OBD – I. At this stage there was no standardisation in data link connector, position or the data protocol.
On the other hand standardisation means that it is more difficult to lock a given brand or model into its own main dealer network, which allows them to charge big prices because of the lack of competition. Just as seemingly simple components for a new model can command very high prices in the aftermarket, for what will inevitably be much more competitive once the supplier’s routes into the aftermarket can be supplied directly.
CARB, motivated by the desire to have State wide emissions testing issued OBD – II and the specifications suggested by the SAE were also incorporated, bringing some beginnings of standardisation, albeit for emissions reasons rather than fault diagnosis itself.
In Europe Block Exemption regulation hopes to have put paid to this so that independent repairers have greater access to technical information for repair and maintenance work. The latest revision to the European Commission's block exemption regulations (BER) came into force in mid-2010. The rules governing business, between vehicle manufacturers and authorised dealers, repairers and spare parts distributors, are intended to increase competition in the market for repair and maintenance by improving access to the technical information needed for repairs and by making it easier to use alternative spare parts.
In 1996 OBD – II was mandated for all cars sold in the US and the European Union made the European On-Board Diagnostics (EOBD) system standard for all vehicles from model year 2001 for petrol vehicles and 2004 for diesel vehicles. By 2008 all cars sold in the United States were required to use the ISO 15765-4 signaling standard, which is a variant of the Controller Area Network (CAN) bus, and even in China certain light vehicles were required by the Environmental Protection Administration Office to implement OBD. Regardless of the particular standards involved the vehicle manufacturers have on the one hand welcomed some standardisation progress – because from a manufacturing
"(The rules) will allow the Commission to tackle manufacturers' abuse of warranties when they request that cars are serviced only in authorised garages. The new rules will also reduce distribution costs for new cars by eliminating overly restrictive rules," said Vice-President of the Commission and Competition Commissioner Joaquin Almunia.
Figure 1: Comparison of fuel economy regulations
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radiator February 2013
The new rules introduced a 30 percent market share threshold above which agreements between car manufacturers and authorised repairers will no longer be block exempted. The EC said this would make it easier for it to tackle possible abuses such as the refusal to grant independent repairers access to technical information including diagnostic protocols and it would increase competition between authorised and independent repairers. So, at least in Europe, the vehicle manufacturers main agents have largely been prevented from becoming expensive gatekeepers of diagnostic information – and because this is the law in Europe repairers in New Zealand benefit from the universal information availability. The regulation has also stopped the vehicle manufacturers strong arming the suppliers in the aftermarket, and indeed the best proponents of the diagnostic art would seem to be not the car makers themselves, but the systems suppliers such as Bosch and Denso.
DRIVELINE 15% AUXILLIARY SYSTEMS 6%
INTERNAL COMBUSTION ENGINE 47%
ROLLING RESISTANCE 11%
AERODYNAMICS 11% WEIGHT 10%
Figure 2: Relative improvements possible in CO2 emissions across the vehicle systems Japanese supply giant Denso recognised many years ago that with electronic systems the need for advanced on-board diagnostics, correct service and effective repair becomes increasingly important. In addition, further integration of emissions management into other electronic devices results in ever more complex systems. The Denso approach is to provide the full depth of technical support for its systems throughout the complete car life cycle. Therefore its diagnostic systems are offered to main car dealers, independent workshops and to the aftermarket. As far as automotive technology is concerned the job of diagnostics is as much about ensuring that vehicles meet emissions requirements as allowing repair or remedial action, and this is a situation that is becoming more critical as emissions targets including CO2 output becomes more stringent and the need to demonstrate conformity throughout the vehicle life becomes increasingly important around the world. One day this trend will catch up with New Zealand, allowing astute and qualified repairers to capitalise through the added business opportunity, and possibly changing the dynamics of the used vehicle market forever. Without the right training and ability it is certain that the next set of engine technologies coming through the pipeline will be unmanageable.
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radiator February 2013
As an example, to meet the likely targets for fuel efficiency that will be in place by 2020, with nasty financial consequences for the vehicle manufacturers if they fail to meet the targets, new technologies integrating electric powertrain elements and increasingly advanced combustion engine designs are needed, as well as a whole plethora of other measures (Figure 2). In the case of Europe, the normal technology leader in many aspects of powertrain and drivetrain technology, the European Commission adopted in 2009, a regulation that the average CO2 emissions of a vehicle manufacturers’ annual new car fleet must be no more than 130g/km by 2015 with a phase-in period beginning in 2012 when 65 percent of an OEM’s new cars must meet the standard. A tentative target of 95g/km has been proposed for 2020 and will be reviewed in 2013. A small proportion - 10g/km - can be achieved using more efficient transmissions, low rolling-resistance tyres, efficient air conditioning systems and the use of biofuels but the real target is seen as the use of efficient ICEs. However, OEMs can gain credits through the production of EVs and hybrids. OEMs can also form alliances to meet the targets through averaging their combined annual new fleet. Penalties have been set at up to €95 per g/km although those that exceed the standard by only 3g/km may be fined only €5 per car.
So, at least in Europe, the vehicle manufacturers main agents have largely been prevented from becoming expensive gatekeepers of diagnostic information This approach is all but replicated in the US and Japanese industries, as such targets require a wholesale move away from the simple versions of internal combustion engines we are used to and the integration of much more advanced systems. This makes OBD a critical part of the technology, and sensor technology one of the new ‘golden goose’ areas for the supply base. For instance Gasoline Direct Injection (GDI) is an alternative to port injection technology and, as the name suggests, injects fuel directly into the cylinder. GDI operates at much lower injection pressures than common-rail diesel systems (around 2,000psi/140bar compared to diesel’s 29,000psi/2,000bar) and can enable either a homogeneous or stratified air-fuel mixture within the combustion chamber. Typically, several spray jets are employed to produce spray patterns that can be customised to suit different combustion chamber shapes and to enable spray-guided combustion. Its advantages include that the fuel does not displace air during the intake process as port injection does so the amount of air trapped in the cylinder is increased and, as the fuel evaporates, it cools the charge in the cylinder, reducing the likelihood of knock and allowing a higher compression ratio to be used. These effects can improve power output and fuel economy by as much as 15 per cent compared to a carburettor-equipped engine in part because it reduces pumping losses. Injector actuation is achieved through ‘direct actuation’ in which a ceramic piezo actuator directly moves the injector needle, or through ‘servo actuation’ in which a solenoid or a piezo valve moves the needle electro-hydraulically. Direct actuation systems operate up to three times more rapidly than
continued on page 12
servo actuation systems and can achieve up to 4 percent better fuel economy through more precise operation. The capacity to provide up to seven injection events per intake cycle enables the injection system to adapt to all engine loads and speeds with greater accuracy while reducing emissions, fuel consumption and combustion noise. Although direct fuel injection has been used for many years on diesel engines and in aircraft engine applications, its first use on a production road vehicle was on the 1967 Volkswagen 1600 TL, which used Bosch’s D-Jetronic system. In 1997, the Mitsubishi 1.8 GDI engine entered production and represented such a significant advance that it prompted many undecided car manufacturers to commit to the concept. Growing concerns over particulate emissions were threatening diesel acceptability for light vehicles, making non-diesel high efficiency engine concepts even more attractive. Direct injection systems have also been used in motorsport. Audi used a Bosch direct injection to advance on its landmark 1-2-3 success at Le Mans in 2000. The move to GDi became a core part of Audi’s drive to reduce emissions and fuel consumption across its range. Termed
the FSI principle by Audi, its significance is on par with that of the TDI diesel engine, combining high power output and lower fuel consumption to a previously unattainable degree. Torque and power output are both increased, and fuel consumption reduced in early stratified versions of the engine. Most FSI engines now operate with homogeneous, lambda 1, combustion systems. It was the introduction of a number of key technological features in the early FSI engines that Audi maintains moved the goalposts for production gasoline engines. This includes a high-pressure ‘common-rail’ fuel injection system with a single-piston injection pump specially developed for this purpose – it only supplied sufficient fuel to maintain the desired pressure in the system and enabled the elimination of fuel coolers and return flow pumps, which in turn eliminated pumping losses as a much as 1.34hp (1kW). The engine also had a new cylinder head with four valves per cylinder, valve operation by roller cam followers and a developed version of the airguided combustion process with continuous control of charge movement. Finally, early versions of the engine also featured an exhaust emission control system with a NOx
Figure 4: Valeo’s e-valve electromechanical system storage-type catalytic converter and NOx sensor. In the FSI combustion chamber, the injector is located in the side of the cylinder head and the injection period is controlled to within a thousandth of a second at injection pressures of up to 1,600psi (110bar). In the stratified-charge operating mode, fuel is injected on the engine’s compression stroke and is picked up by the movement of the air that has been drawn into the combustion chamber. This movement is imparted to the air by a movable flap in the intake pipe and by the shape of the intake port and the piston crown. The resulting controlled movement is known as ‘tumble’. After combustion, a layer of insulating air remains between the ignited mixture and the cylinder wall, reducing the amount of heat lost to the engine block and increasing the engine’s operating efficiency. In the stratified charge operation, overall lambda values of up to 4.0 are achieved, which is essential if fuel consumption is to be reduced at low and medium engine speeds. At full load, the fuel is injected synchronously with the air intake phase to fill the combustion chamber homogeneously. BMW also claimed a first at that time with an all-new 6.0-litre, V12, aluminium engine featuring GDI, Valvetronic technology and fully variable bi-Vanos camshaft control. The company claimed that the combination of these technologies allowed unparalleled fuel economy and exceptional specific torque and power output. However, its greatest advantage is that, contrary to GDI engines incorporating a lean-burn concept and a DeNOx catalytic converter, the BMW Valvetronic + DI concept with lambda 1 emission technology is suitable for use worldwide, regardless of the level of sulphur in the fuel available, without any increase in fuel consumption. It is expected that direct injection engines will continue to make inroads in the market. Stratified combustion will be increasingly used as lean NOx catalysis becomes cost effective and the fuel efficiency gains offered by lean combustion can be realised over a wider speed range. Direct injection technology will also be an enabler for a wider range of technologies.
Figure 3. A comparison of wall guided and spray guided direct injection
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radiator February 2013
Mercedes-Benz introduced the world’s first gasoline engine with Bosch piezoelectric direct injection and spray-guided combustion - the Stratified-Charged Gasoline Injection
(CGI) engine – on the C 350 CGI BlueEfficiency model in 2008 with claims of a 14 percent improvement in fuel economy and a 15 percent improvement in power over a wall-guided injection system. The main advantage of the CGI engine is in the stratified operating mode from which it takes its name. During this mode, the engine is run with a high volume of excess air and the deployment of multiple injection events extends this lean-burn operating mode to higher rpm and load ranges. In a wall-guided injection system, the stream of fuel hits the piston floor, forming a cloud of fuel and air that moves toward the spark plug (top). In comparison, in a spray-guided system, a hollow cone of fuel is produced at the injection nozzle. This cloud of fuel
and air, which is formed adjacent to the spark plug, is relatively stable and is readily ignited by the spark. Spray guided injection uses the precise control characteristics of piezo injector technology, the power of modern electronic engine management and high pressure (2,900psi; 200bar) common-rail technology to increase performance and optimise the use of stratified operation. Continental claims that its piezo injectors offer higher speed, precision and control compared to solenoid gasoline direct injection technology. In comparison to a port fuel injection engine, a piezo direct gasoline injection, spray-guided engine with stratifiedcharge operation is estimated to deliver fuel savings of up to 20 percent, improving emission values.
The spray characteristics of the piezo injectors and the fine atomization of the fuel, in combination with the ability for multiple injections, are ideally suited to spray-guided combustion at partial load. During the combustion process, gasoline is directly injected into the combustion chamber near peak cylinder pressure to better utilise the gasoline, resulting in a combustible mixture only in the immediate area of the spark plug. Because this mixture is formed in the upper part of the combustion chamber and there is no mass of combustible mixture below, it is a stratified charge. Piezo injectors allow the use of a stratified charge at higher driving speeds and engine loads and enable it to be applied on larger-capacity engines.
Michael Griffin re-joins STOCKS team Michael Griffin has re-joined the STOCKS Equipment sales team in New Zealand. The former UK-trained truck mechanic has taken up the role of regional Equipment Specialist for the lower North Island, based in Wellington. William Singleton, General Manager for the STOCKS Equipment division says: “We are delighted to have Michael return to our team. He has a very strong Hunter wheel service technical sales background and his knowledge and skills of all our equipment lines will be a great asset for our customers as he can provide full equipment training, product knowledge and finance with lower North Island personal service” Previously Michael represented STOCKS Equipment in the Waikato and Bay of Plenty before deciding to try his hand back in the trade again. “I really enjoyed setting up a brand new testing station and running my own business, but I did miss the interaction with others in the automotive trade and when an opportunity came to sell my business, I took it,” says Michael who can be contacted on 027 493 7906 or mgriffin@georgestock.co.nz
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radiator February 2013
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Autel MaxiDas DS-708 The guys at GDC are so confident with the performance of Autel MaxiDAS DS-708 diagnostic scan tool, that they are now making it a risk free purchase. Buy one of these tools and if does not do what you need or what they say it will do, they will provide a 100% money back guarantee.
The MaxDas tool is developed by the most distinguished experts of this industry. It is a state-of-art vehicle diagnostic system that delivers more accurate, more stable, more comprehensive, easier and faster diagnosis. The new generation platform stands out over a variety of tools by providing incredibly high performance with intuitive operation. For the first time, workshops and technicians can find a user friendly OE-level diagnostic solution designed for the aftermarket. The MaxiDAS tool has a 7” full colour touch screen and all the features you need. It contains one of the most comprehensive vehicle software packages available, with over 40 vehicle makes covering Japanese, Korean, European , American, Chinese and Australian vehicles, with software covering all on-board systems of most makes and model of vehicles on NZ roads. This along with the auto scan function makes this tool the first choice for workshops with multiple scan tools. The DS-708 comes standard with all the plugs and adapters you need so
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there are no extra hidden costs. The MaxiDAS package is just $3995 + gst and includes 2 years software updates FREE of charge, a 1 year subscription Boyce Autolibary valued at $1100 FREE, toll free phone support and regular emails with new developments or technical support. “This is an incredibly small outlay for a product that with just three scans per day @$65 + gst each, can generate income of $50,000 + per year, and you can lease to own for $35 per week. You can check out some further information and demonstration videos on Youtube or www.autel.us So if you’re serious about getting what the guy’s at GDC Equipment firmly believe to be one of the best packages available call them on 0800 214 604 to arrange a demo or brochure or view their website www. autel.co.nz for more information. Remember you can also purchase a genuine Autel MaxiDAS DS-708 through your local Autostop or Extreme Automotive branch.
All equipment is available through
Toll Free 0800 214 604
By
info@gdcequipment.co.nz
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radiator February 2013
FREE Diagnostic’s TRAINING Annual Training By GDC GDC has just completed their second round of Autel MaxiDas training courses with great success. It was attended by more than 90 customers who have passed on some great feedback. This year’s training was a little different than last years, broken up into beginners and advanced classes. Again Alex Visser the Director of Interequip came over from Australia to help run the classes. Alex is the factory authorised Asia Pacific dealer & software developer for Australian vehicles for the DS-708. Subjects covered from how to set up and update your tool, how to make money from your tool, model specific technical tips and live demonstrations, everyone including the guys at GDC learned allot. Alex also announced the release of the specific Australian Ford Software that he has spent more than AU$100,000 developing. This Australian Holden and Ford software is only available to Autel Maxidas owners that have purchased genuine tools through GDC Equipment or Automotive Supplies. Again GDC provided this training FREE of charge as part of their on-going dedication to after sales service and customer satisfaction.
NEWS Toyota, BMW sign an agreement for fuelcells, sports car Toyota and BMW have strengthened technical cooperation with plans to jointly develop a sports car platform, new light weight materials as well as lithium-air batteries. The two companies are also planning to jointly develop a fuel cell system for vehicles by 2020. The companies unveiled their agreement late January brining to life a plan for cooperation that was first announced two years ago. The latest developments focus on four areas: • Study of a platform for a shared sports vehicle to be completed by the end of 2013 • Cooperation in developing lightweight technologies • The joint development of a hydrogen fuel cell system by 2020 • Research into next-generation lithiumbased batteries The companies will work on a feasibility study to provide a joint platform concept for a mid-sized sports vehicle, which they hope to complete before the end of this year. They will also combine to develop a new generation of batteries (lithium-air) with higher energy density than the lithium ion batteries currently being used in hybrid and electric cars
Another first for MTA Wanganui MTA Wanganui Branch held a good old fashioned car show late last year at the Wanganui Sports Stadium. Wanganui turned it on magnificently for the first ever MTA car show to be held in the River City, both in weather and attendance. Only vehicles, boats and bikes associated with racing were on display. Around 3,000 people went through the doors to view some of the country’s absolute best of motorsport. As the people left, door attendants were overwhelmed by the positive response from the public – some saying this show was ‘as good as it gets – anywhere!’ From rare McCrae circuit cars to hand-made international motorbikes, to dragsters, hydroplanes, sprint boats, stock cars, classic and modern cars and bikes – the standard was superb. Wanganui has always had a strong interest in all facets of motorsports with local MTA car dealer Antony Rountree, spokesman for the event, saying “We could have filled the neighbouring stadium quite easily as well, such is the volume and quality of vehicles from the Wanganui and surrounding districts.” A big thank you to organisers Antony Rountree, Murray Palmer and the rest of the MTA Wanganui Branch Executive for organising such an excellent event. Sincere thanks also to all the clubs and vehicle owners who supported the event.
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radiator February 2013
Wider use of lightweight materials, including reinforced composites, is another joint goal. It is likely that both BMW and Toyota will look to make use of these lightweight technologies, which will likely include carbon fibre materials, in their joint sports vehicle platform as well as their own cars. The hydrogen fuel cell collaboration will focus on developing the fuel cell stack, hydrogen tank, motor and battery. They will also jointly study how to prep the infrastructure to better support the rollout of hydrogen-fuelled vehicles. Toyota said it wants to introduce around 2020 a new fuel cell vehicle using the jointly developed technology, while BMW said a launch date has not been decided. Toyota aims to start selling a fuel cell sedan by around 2015.
Industry COMMENT
Chief Executive Tessa Price Tell us about yourself and what you have done prior to running New Zealand’s largest finance company. I actually started my career at UDC in 1997 as a graduate. From there to Esanda, ANZ’s Australian vehicle finance company, followed by stints with American Express, Saatchi & Saatchi, before, more recently as a General Manager in one of Australasia's largest banks. The vehicle finance market has undergone some big changes in recent years. How has UDC adapted to meet these changes? The biggest changes came with the collapse of finance companies – initially we were able to expand our lending to support vehicle dealers on the wholesale side. From there we’ve focused on building our capability with a significant investment in online systems and training. How is UDC changing to continue to meet the needs of consumers and motor vehicle dealers? Firstly, we'll continue to invest in technology to improve our delivery for both dealers and customers. For example, in retail finance we’re improving our automatic approval rates in UDC Live, our online application, which already provides industry leading speed and consistency. Secondly: training, training and more training for our dealers who provide UDC retail finance. We recently ran a successful forum for the Ford network that we'll replicate for other dealers this year.
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radiator February 2013
Finally, focused on being responsible lenders. For example, we’ve rewritten our loan documents in plain English to make them easier to understand. Also, constantly reviewing our lending criteria to minimise the risk of customers finding loans unaffordable or being caught owing too much against a vehicle. Historically, the majority of your vehicle lending has come from motor vehicle dealers; do you see this trend continuing in the future? Absolutely. For personal and small fleet buyers it's hard to beat the convenience offered by dealership finance – particularly given the changes in AntiMoney Laundering legislation that make it harder for phone based and online lenders. So for UDC the dealer channel remains a key focus and an area we will continue to invest in. You are part of one of New Zealand’s largest businesses in ANZ. How does UDC fit into the larger group? UDC is ANZ’s specialist asset financier. The bulk of UDC’s lending is providing asset finance for businesses – so a complimentary offering alongside ANZ’s Commercial, Business Bank and Retail businesses. We work closely with ANZ and with UDC, providing specialist products and industry knowledge for areas like transport and dealership finance.
ADVERTORIAL
Small businesses often follow the New Zealand tradition where they have to ‘own’ the item or equipment. In your view, is this always appropriate? That’s a question that’s very much dependent on the circumstances. A good decision requires understanding the life and use of the equipment and the true costs of financing. The big advantage of asset finance is that lending is matched to the useful life (and earnings) of the equipment in a transparent way. What are some of the most common areas you see where small businesses could improve their operation? It has been a difficult few years so most small business have had to have been well managed, just to survive. That said, we’ve seen a couple of common threads with our customers that are growing: They’re close to their customers and very proactive on the sales front: nobody is relying on business walking in the door. They've a very good understanding of their costs structure and price accordingly. And they have a deep understanding of their business, industry and customers. It's humbling talking to such experienced clients who are so dedicated and passionate about what they do. How do you see the motor vehicle dealership market changing over the next decade? I think the consolidation we’ve seen will continue in both the franchise and import markets. Newer and cheaper brands from China and other Asian economies may also make greater in-roads. Also, we would expect the trend of increased regulation to continue. MTA members are big buyers of capital equipment. How do you think UDC and MTA could work together in this area? We’d love to do more business with MTA members. We’re working on increasing our profile with MTA members through participation in conferences and other events. We’ve also spent some time understanding assets typically used by your members so we can tailor the financing – this will speed things up and ensure we have the right structure. What are some of the more interesting things UDC has financed over the past decade? It’s a long list but amongst my favourites: • some of the huge cranes and demolition gear being used in the Christchurch rebuild • plants for producing explosives • air ambulances (complete with night vision goggles!) • food production lines including the machinery to bottle wine, bake pies and make ice-cream.
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radiator February 2013
Spotter rewards public for finding stolen vehicles As an automotive enthusiast, being a victim of vehicle theft could be one of your worst nightmares. Unfortunately this is an experience faced by many Kiwis every day. According to Police Crime Statistics, over 19,500 vehicles were reported as stolen in New Zealand during the 2011/2012 fiscal year. That’s around 375 per week, and doesn’t account for those that weren’t reported. Frank de Jong experienced this situation first-hand when his car was stolen from his home in 1999. The car was recovered a short time later, but it had been wrapped around a power pole and was written off. In talking to Police, Frank discovered that they had no means of technology for finding stolen vehicles, other than relying on officers to recall number plates of those stolen. Considering the number of vehicles that are stolen throughout the country on a daily basis, it is not possible for police to memorise registrations of constantly changing numbers. And so Frank took it upon himself to do something about it. “I spoke to a friend who owns an insurance company, and he put me in contact with two software developers. With them we built the Spotter Ltd software and launched the service in May 2005,” he says.
“It’s quick, it’s easy and it costs you nothing”
Spotter is a programme that allows members of the public to help find stolen vehicles, by submitting a registration number via text message or through the Spotter website. The intent is to speed up the recovery process using technology, while minimising the requirement on Police resources. By speeding up the process, insurers are able to repair and release recovered vehicles back to owners cheaper and faster.
Members of the public register as ‘spotters’, acting as the eyes and ears of the service. They share information about vehicles they suspect are stolen, and if their information helps to recover a stolen vehicle (and the vehicle is insured), they are paid at least $150 in reward. There are currently around 18,000 spotters throughout the country. Listings of stolen vehicles come directly from insurance companies, once a vehicle has been reported as stolen. On average, one in ten of these vehicles is recovered through the service. So far, insurers, police and vehicle owners alike have been getting good results from the service, Frank says. “It works out better for everyone involved. It’s easier for police to recover the vehicle as they have all the information they need passed on to them. Insurance companies love the service because it makes their process a lot faster and easier. And in most cases the vehicle owners are a lot happier to have their vehicle returned to them, rather than having to find a suitable replacement with the amount of money their insurance claim has paid out,” he says. As part of the automotive industry, MTA Members collectively see thousands of vehicles every day. By registering for the Spotter service you can help your community by checking vehicles you suspect are stolen – while getting rewarded for returning them to their owners. As Frank says, “It’s quick, it’s easy and it costs you nothing”. For further information about the service and full terms and conditions, visit the Spotter Ltd website: www.spotter.co.nz.
Communication Survey Results
Stephanie Brunt Communications & Marketing Advisor
The annual Member Communications Survey took place throughout October 2012 – one of the busiest months in the history of MTA. Thank you to the 636 members that took the time to complete the survey. We appreciate your efforts. Throughout 2011 and 2012 we made some changes to how we communicate with our members, along with changes to the functionality of the website. In order to make future improvements that suit our members, we needed to ask about how we’re going. The average member profile of those that took part showed 66 percent were aged 40-59, with 74 percent of those being business owners. 52 percent were repairers only, and 79 percent were from either a city or town.
Website
How often do you read Radiator?
63 percent of respondents use the website regularly (either every day or some days), and 67 percent use the ‘remember me’ function – both up on previous years results. The most popular areas to visit on the website are news and media, employment and business advice, ordering stationery and gift vouchers, and technical information. 2012 saw a major overhaul of the website so we asked if members liked the new look, if it was easy to find information and if it provided the information they were looking for. 71 percent said they liked the look of the new website, 74 percent said it’s easy ‘most of the time’ and 78 percent said it provided the information they needed ‘most of the time’. Comments provided indicate that members find the website easy to navigate and a useful tool for their business.
Does the website provide you with what you need? Most of the time
Occasionally
Never
Every month
Monthly but I only read some of it
Occasionally
Never
Radiator Of the members who completed the survey, 96 percent read Radiator in some way, with 64 percent reading it monthly. 88 percent believe that the magazine is ‘just right’ at 75-80 pages. The most popular regular features are industry news, mediation, Murph’s column and vehicle statistics, followed closely by Better Business and industry training.
How do you rate the new look Member Update?
Member Update 88 percent of respondents receive Member Update, with 93 percent reading it either ‘always’ or ‘sometimes’. 92 percent rated the layout and design and ease of reading as either excellent or good. 89 percent think the quality and relevance of stories is either excellent or good and 89 percent liked the length of the newsletter. Some members would still prefer to see each of the stories in full throughout the e-newsletter, whereas others prefer to read the short snippets then choose to read the full version of those that are relevant to them.
What's next? The investment into the new look website has proven to be worthwhile with feedback being positive. The increase in members who use the ‘remember me’ function is encouraging as it indicates the easier login process is beneficial to our members. By using the function it allows members to access the information they need a lot faster.
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radiator February 2013
A comprehensive Marketing Toolkit will also be created in 2013 for members to use. This will include information and advice such as:
• • • •
promoting their business cost-effectively social media and its benefits how to create and use websites to their advantage how to make the most of the MTA brand. There are a number of projects planned for 2013, all with the aim of keeping members informed of the information they need to know. If you have any suggestions or feedback for Radiator, e-newsletters, or the website please feel free to email Stephanie Brunt, Communications and Marketing Advisor stephanie.brunt@mta.org.nz.
Have YOU got the
RIGHT TOOLS
JOB ?
for the
• Exclusive Reward Points • Consolidated Monthly Billing • Instant Credit • Access to a vast Supplier Network • Travel • Business Protection www.capricorn.coop customer.service@capricorn.coop Stephen Matthews MTA CEO putting the case forward to Associate Transport Minister Simon Bridges
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radiator February 2013
Capricorn Society Limited - Registered under the Corporations Act 2001
FREEcall
0800 401 444 ACN 008 347 313
NEWS SNIPPETS
Kia Optima
2013 International Car of the Year The Kia Optima has been named International Car of the Year at the Detroit Auto Show.
THE ALL-NEW RANGE ROVER The world’s most refined and capable luxury SUV arrives in NZ The fourth generation of the iconic Range Rover line, the new model has been developed from the ground up to provide the ultimate luxury SUV, following the innovative spirit of the original design from over 40 years ago. The all-new Range Rover has a clean and elegant shape which is derived from a fresh new interpretation of Range Rover design cues. While instantly recognisable as a Range Rover, the new vehicle takes a significant step forward with a bold evolution of the model’s iconic design language.
The award is made by Road & Travel Magazine, which gives 10 ICOTY awards to new or existing model year vehicles with significant and/or impressive improvements. These awards are based on the emotional connection between the consumer and vehicle. The winners are chosen by the ICOTY jury, which consists of renowned automotive journalists from respected publications such as MSN Autos, Car & Driver and Consumer Guide® Automotive. “The Kia Optima rose to the top of the list as the most emotionally compelling vehicle above all others,” according to Courtney Caldwell, Road & Travel Magazine’s Editor-in-Chief. “Its functional yet sleek design as well as advanced features intertwines effortlessly with consumer lifestyles on many levels, qualities we look for when considering contenders for the ICOTY awards.” Completely redesigned for the 2011 model year, the Optima’s stunning design combined with space, comfort and impressive specification propelled the mid-size sedan to becoming the top-selling Kia vehicle in the US market in 2012. It was also launched into the European market last year. In addition to this latest accolade, the Optima has earned a number of awards including being named the 2012 ‘Best New Car Value’ award from Kiplinger's Personal Finance, ‘Sedan of the Year’ by Autobytel.com, one of the ‘Top Drives for 2012’ by the Boston Globe and it also earned a ‘Best Buy’ recommendation by Consumers Digest. Here in New Zealand, the Kia Optima range has recently been boosted by the arrival of the competitively priced LX model that will give the four-door sedan a bigger profile in the all-important business and fleet market.
At just under 5m long, the new Range Rover has a very similar footprint to the outgoing model, but with a smoother and more streamlined profile – the most aerodynamic Range Rover ever, with a drag coefficient starting from 0.34 – the roofline sits 20mm lower in access mode
MTA would like to thank its business partners and sponsors...
With its highly acclaimed line-up of torque-rich engines, the new Range Rover delivers swift and effortless performance. New Zealand customers have a choice of three engines. Starting with the 190kW 3.0-litre twin turbo diesel engine, there is Productivity and also the 700Nm 4.4-litre twin-turbo diesel engine Efficiency with 250kW. Lastly there is the powerful 5.0 V8 supercharged petrol engine with a massive 375kW. MTA would like to thank All engines are now paired with a smooth and its business partners responsive eight-speed automatic transmission. As an MTA member we offer you and your and sponsors... MTA would like to thank The Range Rover’s price starts at $195,000 for the staff health at reduced rates its insurance business partners TDV6 HSE, the SDV8 Vogue retails for $210,000 We’re working for our members – not overseas and the Supercharged Vogue SE is priced at and sponsors... owners or shareholders. So any surplus money (left), executive vice president of marketing & communications, Kia Motors Michael Sprague $255,000. goes towards improving our healthcare plans America; Courtney Caldwell, editor-in-chief Road and Travel Magazine; and Mike Martini, president, and keeping premiums affordable. Consumer OE, Bridgestone Americas, with the ICOTY trophy for the Kia Optima. And you can trust us to stay in great financial
Join New Zealand’s favourite health insurer
Profit
shape. For eight consecutive years we’ve been given an A+ (Strong) financial strength rating by Standard & Poor’s (Australia) Pty Limited.1
MTAMTA wouldwould like to thank MTA would like tolike thankto its business partners its business partners and sponsors... and sponsors... 1
thank its business partners and supporters
Work
The rating scale is:
AAA (Extremely Strong) AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely Weak)
R (Regulatory Action)
Plus (+) or minus (-) signs following ratings from ‘AA’ to ‘CCC’ show relative standing within the major rating categories. Full details of the rating scale are available for inspection at our offices. Standard & Poor’s (Australia) Pty. Limited is an approved agency under the Insurance Companies (Ratings and Inspections) Act 1994.
Customer Relationships
Call 0800 100 777 or visit www.southerncross.co.nz/society SCH6134
Not for profit. For you. Southern Cross Medical Care Society, Level 1, Ernst & Young Building, 2 Takutai Square, Auckland 1010
The leader in specialist automotive s
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radiator February 2013
ADVERTISEMENT
Come and join MTA at the 2013 Australian Auto Aftermarket and Collision Repair Expo, 11-13 April (Thursday-Saturday) 2013, Sydney, Australia. Entry to the event is FREE! This is a must-attend event for all members in both the Mechanical and Collision Repair fields. The 2013 Australian Auto Aftermarket and Collision Repair Expo will be held at the Sydney Exhibition Centre, Darling Harbour, from 11 - 13 April 2013. The expo is the only event of its kind in Australasia featuring the latest in automotive parts, accessories, workshop tools and equipment. Attracting over 350 exhibitors and 10,000 domestic and international trade visitors, the 2013 expo will showcase a comprehensive range of automotive aftermarket products from the industry's leading companies and brands. The Auto Expo is again run in conjunction with the Collision Repair Expo, Australia’s only trade event dedicated to the specialist needs of the collision repair industry. The Collision Repair Expo will feature the very latest in paint products & applications, chemicals & surface preparation products, collision repair tools & equipment, replacement panels, parts & frames, computer software & hardware, training & technology. Held over nearly five acres of exhibition space, the combined events will provide a window on the world of tomorrow’s automotive aftermarket products. Members can register for this FREE event online at: http://www.aftermarketexpo.com.au/visitor To find out what’s happening over these three days and when the MTA Cocktail Reception is, check the MTA website at http://www.mta.org.nz/aaaaexpo
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For more information, please contact either: Stuart Charity, Executive Director, Australian Automotive Aftermarket Association (AAAA) scharity@aaaa.com.au or Anna McGeorge, Events Manager, MTA, anna.mcgeorge@mta.org.nz
radiator February 2013
Radiator_AAAE_131112_OL.indd 1
13/11/12 2:21 PM
courtesy of autotrader.co.nz
TOYOTA COROLLA GX Words David Linklater: Photos supplied
You might have heard that the new Toyota Corolla is sleeker-looking, better to drive and aimed on conquering more privatebuyer business than ever before, with new top-line models such as the Levin SX and ZR. All of that is true. But here’s something I think you need to know: the fastest, bestto-drive and most tastefully trimmed Corolla is in fact the least expensive fleet-fodder version, the GX. That’s because every single Corolla has the same 1.8-litre, 103kW/173Nm engine and suspension setup. The only real dynamic difference is in the wheel sizes, which step up from 16-inch steel on the GX to 17-inchers on the more upscale models. So why GX? Because it’s the only Corolla that offers a manual-transmission option. Its sixspeed, three-pedal gearbox automatically (bit of transmission humour there) makes it much more fun than the Continuously Variable Transmission (CVT) models higher up the range. The basic GX also has the best interior, if not the best equipment levels. The cabin is finished in basic black and the simple grey plastic grain-effect inserts on the dashboard are much more attractive than the faux-leather finish on the bells-and-whistles Levin. While we’re at it, compare bottom with top: the GX’s cloth seats are much more comfortable and supportive than the Levin ZR’s leather chairs.
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radiator February 2013
Now, that’s not to say that the GX is suddenly a highly desirable machine. It is, after all, a fleet machine first and foremost: witness the unadorned exterior and plastic wheeltrims. Manuals are a hard sell to private buyers: this car really only exists as a price-leader for fleets ($33,490, only $1000 cheaper than the CVT) and for rental companies, who apparently still get plenty of requests for three-pedal cars from European tourists. I like European tourists. But the GX is arguably the best way to appreciate the advances made in the 11th - generation Corolla. It still looks sharp even in basic specification (55mm lower than the old model), the build quality is as good in this model as the upmarket versions because the architecture is the same, and a more engaging transmission gives you more opportunity to enjoy the Corolla’s lighter weight (it’s down 45kg on the old car) and fluid chassis. It really is good to drive and the GX would provide an excellent base for the mooted Toyota Racing Development (TRD) version of the Corolla, which will be created by applying a bunch of parts-bin equipment to the base car (as Toyota did with the 86 TRD). The GX would provide a beautifully blank canvas – and the right gearbox for a sportier model. Agreed, the GX is still not the Corolla you’d buy. But that’s a shame, because it is the best from a driver’s point of view. And it’s hardly a stripper: the GX still gets the full complement of airbags (front, side, curtain, knee), stability control, Bluetooth with audio streaming, steering wheel-mounted audio controls and cruise control. The GX is not the most economical Corolla, however. The days of automatic cars being more thirsty than their manual equivalents are fast-disappearing. The CVT-equipped Corollas achieve an impressive 6.6 litres per 100km. The manual, despite direct-drive and six ratios, manages just 7.1 litres. A small price to pay. Renting a Corolla has never seemed so appealing.
Engine: 1.8-litre four-cylinder Max power: 103kW at 6400rpm Max torque: 173Nm at 4000rpm Transmission: Six-speed manual Length: 4275mm Width: 1760mm Height: 1460mm Towing capacity: 1300kg braked Fuel consumption: 7.1 litres per 100km Combined Price: $33,490 David Linklater has been road testing cars and writing about them for nearly two decades, both in New Zealand and Europe. Whether it’s a Ford Fiesta or a Ferrari FF, he can put a car in context and put you behind the wheel. Check out his expert opinions at www.autotrader.co.nz
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radiator February 2013
MEMBER PROFILE
FROM COWS TO CARS
Twizel is an interesting little place. A town built in a paddock from scratch in 1968 to house workers on the Upper Waitaki Hydro Electricity scheme and intended to be dismantled and returned to farmland at the conclusion of the project.
Located to the west of the main road, SH8, you need to make a point of turning off if you want to go there. Most of the houses were prefabricated and even the roading was temporary, an unusual quirk of the town being there are no gutters between the footpaths and the streets, instead you will find there is simply tar seal from one side to the other unbroken, with a low point between the path and road surface to serve as a channel for water. When the hydro project ended, there were enough people wanting to stay on that the plan to remove the town from the map was abandoned and Twizel still stands, with a small permanent population and a large number of the houses being holiday homes for people from Christchurch and even further afield. So, if you were going to open a garage and service station, Twizel would not be the first place to spring to mind. And if you did, you would think that in order to survive, you would want to be very visible to passing traffic on the nearby SH8. Yet Twizel Auto Services, tucked away on
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radiator February 2013
Story courtesy of NZ Today
the south west corner of town on Ostler
Currently they have a staff of eight and they
Road and not on the beaten track at all,
are in the process of taking on another
under the new ownership of Nigel and
two mechanics with WoF inspections and
Tara Wills, is a booming and expanding
light engineering keeping the workshop
business.
team very occupied. An in-house auto electrician has meant that they can now
As the local contact garage for the AA, should you be unfortunate enough to have a breakdown in the middle of the McKenzie Basin, it will be one of Nigel and Tara’s team who will be coming to your rescue.
offer a full mechanical and electrical repair service both to the locals and any passing travellers who may need assistance. As the local contact garage for the AA, should you be unfortunate enough to have a breakdown in the middle of the McKenzie Basin, it will be one of Nigel and Tara’s team who will be coming to your rescue. And just because you may be close to the
Two years ago, Nigel and Tara looking for
middle of nowhere, they have the skills on
a change from dairy farming, purchased
hand to fix pretty much anything which may
the business from Rex Miller, who had
have interrupted your journey. Once work,
owned it for 25 years and still works there
be it normal maintenance or the more
today. The Wills’ had a long-term interest in
annoying breakdown repairs is completed,
things mechanical, marine and engineering.
all used oil, filters, coolants and any other
Nigel is a qualified fitter and turner so
nasty bits are collected and collected to be
the opportunity to take on Twizel Auto
taken away and recycled. Basically, nothing
Services, in the town in which they used
is thrown away to become a potential
to holiday, was their ticket away from the
pollution issue at any time in the future.
grind of dairy farming.
TWIZEL AUTO SERVICES Many of the holiday homes in town have boats in their garages or stored in nearby lock-ups. There is nothing more frustrating when your holiday in the brilliant sun of the Southern Lakes starts with two days wasted getting the boat serviced and running properly and then getting a WoF for the trailer as well. If you happen to have your boat in the Twizel area, post or courier the garage and boat keys to them and the team will collect your boat from your house, bach or lock up and take it to their workshop. There the workshop’s specialised qualified marine mechanic will go over everything, report back to you on any work which needs to be done and with your approval, make the necessary repairs. The same goes for the WoF on the trailer and when the work is done your boat will be delivered back to its normal residence, ready for action as soon as your holiday begins. This service is proving to be immensely popular and the day I visited Twizel there were as many boats in the
yard and workshop as there were cars. While smaller mechanical repairs are the mainstay of the business, in the approach to summer and the Christmas holiday period, the marine side of things takes off. Plans are afoot to extend the workshop area to cope with the ever-increasing workload and to allow for the installation of the eagerly-awaited wheel alignment machine. Out front will be a new showroom to display lubricants, marine equipment as well as the Kumho tyre range which they are agents for. The tyre part of the business has quadrupled in size since Nigel and Tara took over and they are very keen to see this growth continue. Having a visible showroom for customers to actually view the product range on offer, will certainly go a long way towards this. There is nothing less enjoyable than driving through an unfamiliar region with the low fuel light on. As many smaller service stations are being closed across the country, low fuel levels can be an
Nigel and Tara Wills (right) and their happy team
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increasing problem. Even worse for those of us driving vintage cars with minuscule fuel tanks and prodigious thirsts! Out front is a 24 hour fuel pump, dispensing diesel and 95 octane petrol. Great for early risers wanting to have their boat on the water on any of the nearby lakes before the world is awake and a great thing to know for anyone caught short between Tekapo and Omarama with that nasty orange light twinkling at the bottom of the fuel gauge. In the two years that Nigel and Tara have owned the business, they have proved that you don’t need to be in a major town or even on a main road to survive as a garage and workshop. By coming up with initiatives like the boat pick up and delivery service, they are making sure that they are catering to the unusual way their town is populated and the better they do, the more staff are employed so the whole district benefits from having a growing and successful business. And they don’t miss milking cows either!
The AP Transmission At various stages during this series of articles we have looked back at the development of the automatic transmission over the years. With the large number of small engine vehicles on our roads today that are fitted with automatic transmissions it is hard to believe that in the early days of automatics they were fitted only to large vehicles often from the USA. This was fine in the USA with their cheap fuel and the large vehicles on their roads. In Britain and Europe the vehicle fleet was made up of much smaller vehicles with small engines. Fitting one of the heavy and inefficient transmissions to these smaller vehicles was not practical due to the severe power losses in the transmissions and the weight of the units.
Front view servo block on the left Automotive Products who were a major supplier of brake and clutch components to the British motor industry saw the need for a small vehicle automatic and started a project to build one in the mid 1950’s. There were various prototypes built over a 10 year period and when the Mini with its compact front drive integrated power unit hit the market in the late 1950’s development of a transmission to suit this type of vehicle really started to ramp up. The first prototypes were designed as a three speed unit but eventually this was
to the forward clutch cover to allow for a tow start facility but this was deleted in later units. Also in the front cover is a centrifugal governor assembly that acts on a hydraulic valve rather than the more usual hydraulic governor.
Main powertrain assembly high/reverse clutch on left changed to a four speed unit to allow a better range of ratios to suit the 850cc engine fitted to the first Minis. In 1965 at the London Earls Court Motor Show the new transmissions were unveiled creating quite a stir in the motor industry. The transmission was (and is) unique in many ways both in its construction and the fact that it uses the engine lubricant rather than separate automatic transmission fluid. The transmission has two clutches and three bands with a oneway clutch and a torque converter. The gearset is unique in that it is a bevel type assembly with helical cut gears rather than the more usual planetary type of gearset. Construction is very compact with the transmission being situated under the engine and the transmission housing actually forming the engine sump as in the manual transmission Minis. There is a common oil pump for both the engine and the automatic transmission situated at the rear of the engine. The torque converter is attached to the end of an extended crankshaft using the same type of taper attachment that the manual transmission has. The actual layout of the transmission is unusual in that the forward clutch is at one end with the input being from the opposite end. An auxiliary pump is fitted
ACEOMATIC TRANSMISSION SERVICES LTD Automatic Transmission Repairs and Service Electrical Repairs and Diagnosis Torque Converter Specialists
27 Stanmore Road, Christchurch
Phone: 03 381 1333 service@aceomatic.co.nz www.aceomatic.co.nz
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Martin Brooks
In the centre of the transmission is the direct/reverse clutch, lower powered units using the normal type of paper lined friction plates whilst higher capacity units such as the 1300 units used sintered bronze plates. The three brake bands are lined with a paper lining with one band being used for reverse gear and the other two for second and third respectively. The bands are controlled by a servo block bolted to the front of the transmission. Contamination of the oil was always a major cause of failure of the transmission with many of the vehicles being used for short runs and oil changes not being done on a regular basis. It was not uncommon to see linings fail due to moisture contamination. Forward clutch failure was extremely common often at around 30,000km or even less. Servicing was really limited to regular oil changes and occasional band adjustment. The band adjustment was a common cause of error in service as rather than a set movement they are adjusted with a certain free play from the case stop.
Partially dismantled gearset The original design of the transmission appeared in the Mini 1100 and 1300 range. A later version the Type E was fitted to the Austin Maxi and Allegro and there was also a version that was fitted to Lancia vehicles. When we look at the units now they seem a little agricultural in construction but remembering that this unit was the first automatic transmission that was fitted to a small engine vehicle and gave acceptable performance compared with manual vehicles it was truly a major step forward. As an aside the transmission did appear in the USA as Austin America. I am sure that raised a few eyebrows in US transmission shops!
From where I'm standing As 2013 gets underway, the year ahead looks a bit different from normal. As mentioned in last month’s column, 2012 was a roller coaster – awful results in a struggling environment in Australia, physical issues and some great results in the new SuperTourer category meant regardless of good or bad, there was always something going on, and let’s not forget the sleeping giant that was woken with the Hands Off The WoF Campaign. There’ll be no fulltime V8 drive in Australia this year. After 14 straight years, it will feel a little strange not to be readying myself for Adelaide. But with all the changes to the composition, ownership and future control and direction of V8 Supercars, it feels a bit like it could be a reasonable time to be getting out of the fulltime side of the game. I had been preparing in the background for this possibility, but it still hasn’t quite sunk in that I won’t be at Round One! I’d known for quite a while that I would need to find another team, and opportunities were and will continue to be very limited. Some key people in all levels of the sport are moving on or shifting sideways and the right opportunity for me just didn’t eventuate. I still plan to be doing the endurance rounds in Australia, and will have more on that for you later. V8 Supercars is certainly going to look a bit different this year with Nissan and the Erebus Mercedes teams joining the fray while some well known names and faces (besides mine) will be missing. But that’s the nature of these things; they evolve to fit the circumstances they operate within – there’s nothing any one individual can do to control that, so it’ll be interesting to see how things pan out there this year.
With another year beginning, I have to say that I am feeling as well as I ever have. Physically I feel great and the back is continuing to strengthen weekly. A few weeks holiday with the family in New Zealand and a more settled future ahead, has allowed me to really refocus on what I would like to achieve. SuperTourers will be getting more attention, obviously. Despite missing a few rounds last year
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I finished second in the championship. We jumped out of the gate at the beginning of the season quicker than everyone else and despite the last round being my worst other than those I missed through injury, car 51 still had more wins than any other car for the year. All three of the M3 Racing cars this year are continuing on with the same drivers so we will keep a bit of consistency there, plus we’ll have a good base of knowledge to work from. While there are still some power-train challenges to sort out with the cars, good progress is being made in that regard and I’m confident there will be fewer issues to deal with this year. Progress has also been achieved with the politics that underpins the running of motorsport in this country, and I think that’ll be a relief for all parties; commonsense is prevailing as I always thought it would, it just took a lot longer to sort out than it should have. The season kicks off at Hampton Downs in just a few weeks, and right now the whole team are putting the finishing touches on all the small things that always make the biggest difference. When it comes to small things making a big difference, changing a couple of crucial numbers could make a big difference to some very important statistics. Minister Bridges was confident he’d have a decision on VLR out before the end of 2012. As I write this, we are all still waiting for the outcome. It’s hard to know what to read into the delay – you’d hope it was that they were giving all the information they have, a decent review. For a whole range of reasons the road toll got away a bit last year and reversed some of the significant fall of the previous year. In an environment where the trend is not your friend, it seems foolhardy to be thinking about changing one of the primary systems that supports good safety outcomes. Politics is all about compromise, and like you, I am waiting to see just what they finally propose for us all in this case.
Best wishes
Improved
communication Recurring themes through a lot of the articles we’ve written carry an underlying theme of communication and how proactively handling it can prevent conflict and doubt for customers. This article will discuss that theme – we hope it is useful to you. How often do you receive a vehicle for a fault, carry out the repair and return it, suspecting there is an underlying problem that will manifest itself at a later date? The question is, do you always explain that effectively to customers? Think about how you do this because we hear from a lot of customers who, when further problems do occur, weren’t aware they could happen. Engine overheating is the classic situation which we’re sure you can easily relate to. You find the primary cause is a blocked or leaking radiator, which is efficiently remedied, and after being satisfied with a pressure test, the vehicle is returned to the customer. Very soon afterwards, in normal operating conditions, the cooling system brews up and you have an angry customer back casting doubts on your abilities. You explain the engine was probably over heated more than first suspected and
Alan Barr MTA Mediation Advisor
further investigation will be required, including the likelihood of replacing a head gasket. Now you’re on the back foot and spending more time recovering your position than you’d like. How much easier would it have been to have spent a little bit of time at the end of the original job providing some explanation and fore warning? Even if it was established then that the head gasket had gone, the repairs you’ve just done (primary cause) would have been part of that job. It’s always a difficult position for repairers as on the original job, with your suspicions, you could have simply eliminated all the possibilities. But that of course would expose the customer to unnecessary and expensive repairs, not to mention you being viewed as irresponsible and unprofessional. You’ll probably agree that most drivers today are not like those of yesterday. Cars to most are like a household appliance, they have no idea what makes them operate or how to look after them. When they tell you they think they might have a problem as their car engine seemed to get hot, you can take it that they have been driving it like that for some time. From that description, do you think there is only going to be a
minor problem? Unlikely. So the time to discuss your suspicions on what repairs may eventuate is now. It’s not your fault they got their car in this situation, so a professional opinion is appropriate. It may well be that your suspected repairs won’t end up going the full distance. If that’s the case, you’ll be on a win as you will have saved them expense. So the answer for all this is obvious, good communication from the outset. You won’t have to spend a lot more time doing this and I am sure you’ll agree in the long term it’s time well spent. Explain what you found, what caused the failure, what you have to do to make an effective repair and why that work will be necessary. Go on to provide a caution about any possible down stream effect that may come up later. Stress that it can’t be diagnosed now; your repairs are practical and economical. As you know you’re going to have a final discussion with your customer when they uplift their vehicle, have a short notation on the subject added into the text on their invoice, particularly the caution of a possible further related problem. That way if they do have a problem in the future, you’ve got potential objections covered.
Road trip!
Mediation team out and about Our experienced Mediation team don’t often get out of their office to smell the fresh air – taking over 140 calls every week keeps them fairly busy! But towards the end of 2012 they were allowed to venture around the country, much to the delight of our members. The Mediation service is a point of difference for MTA, and one that is gaining in popularity as word spreads about the expertise available to members. Julian McMullan (our dealer specialist) spent time in Auckland, Lower Hutt and Invercargill. Alan Barr (our repairer specialist), went to Waikato, South Taranaki and the Wairarapa. Consumer law came up at a lot of the meetings, with many members wanting to know how it can affect them, particularly when it comes to debt recovery and solving customer disputes. Both Alan and Julian found that talking with members
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in person meant that more questions were asked and in depth discussions evolved. What became apparent is that until a member is confronted with a problem, they haven’t needed to know about consumer law. Then something goes wrong, a customer complains, and before the member knows it, the customer is one up and one step ahead. The good news is that Alan and Julian can help members through these situations. But the better solution is for members to know more about consumer law, and other relevant issues, before something goes wrong. If you’d like Alan or Julian (or both) to visit your branch, let your branch know so they can arrange it with your local business manager. If there are requests by members to see Alan and Julian, arrangements will be made.
Been having problems with customers? Or feel that you need to know more about consumer law? Give the mediation line a call on 0508 682 633 and ask them all you need to know.
3 years a young dog 3 years a good dog 3 years an old dog
Julian McMullan, MTA Mediation Advisor
I recently stood with a dog breeder at a dog show, and asked her how long her breed of dog lived as with children in tow, we were very keen to become owners of one. She told me the Swiss have a saying about them, “three years a young dog, three years a good dog, three years an old dog, anything else is a gift from God.” This got me thinking about life in general and my mind wandered, as it often does, to cars – how long is a car designed to live? Most manufacturers become very non-committal and vague when asked this question, but it is safe to make several observations. The Japanese domestic market makes it very difficult to keep a vehicle past 10 years; this is for economic reasons as they have a motor industry that wish to keep turning out vehicles. But you could say, if you are making cars for a market that doesn’t intend to keep vehicles past 10 years, there is little advantage in designing a vehicle that lasts longer. Volkswagen are one of the few manufacturers that actually declare a service life for their vehicles, assuming an average lifetime mileage of 150,000kms. Are these cars at the end of their life? The average age of a car in New Zealand is 14 years so what are the consequences of keeping a vehicle beyond the life the manufacturer intended, or retailing one from your dealership? Like the old dog, the vet bills are going to increase, but unlike the old dog, the vehicles useful life can be dramatically extended by preventative maintenance and servicing.
Here are a few things to remember to tell your customers when retailing an older vehicle. 1. Many of the plastic components in modern vehicles are recyclable and often biodegradable therefore time is a factor in their life. Checking these components regularly can prevent a serious failure – many of the cooked engine complaints we receive are from failed plastic cooling system components. A prudent motorist checks his oil, water and tyres weekly. Show them how to do it. 2. Vehicles now have extended service intervals, mostly due to modern oils fluids; some have a ’lifetime’ fill of coolant and transmission fluid. Remember, this is based on the service life of the car and may require changing after 10-12 years or 150,000kms. Transmission failure, especially in European cars, is one of our most common complaints and it is almost always attributed to poor servicing. 3. In many modern vehicles software in engine and transmission management systems can adapt to wear to extend the service life of a vehicle. Regular servicing by a repairer with the right electronic equipment will allow the software to be updated. Give the customer a service book (134A ordered from MTA stationery) and explain the service requirements. 4. Most suspension components are designed to last the service life of the vehicle; many are rubber and will be in need of regular inspection towards the end of the cars designed service life. If replaced when wearing rather than worn out or broken, wear on the rest of the system (including tyres) can be reduced dramatically.
Unlike the dog, extended life for a car is not a ’gift from God’, but a reward for a responsible owner.
Some salespeople may not want to give the ‘facts of service life’ speech to their customers. However, done at delivery it can put you in a better position should you come to a dispute in the future. Remind your salespeople that you want it to come back in good condition. If you have explained to your customer what is required in ongoing care of their new family member, and they neglect it, it is inevitable that, like the old dog, it will bite them.
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This column gives an update on the activities of the MTA Category and Advisory Committees and the Advocacy and Training Team, including the Mediation Service. Any feedback you have would be appreciated, either to the Committee Chairperson, whose details are in the back of Radiator, the Committee Manager or me. e-mail dougal.morrison@mta.org.nz or Tel 04 381 8816.
Legislation/Consultation
Dougal Morrison
Automotive Technology
Vehicle Licensing Reform Update
Co-opted member and Chairman
The Government has announced that they propose to change the Warrant of Fitness regime. Please read more information in the “Stop Press” item on page 8 of this edition of NZ Radiator . We are seeking more information from the Ministry of Transport (MOT) around whether the WoF inspection will become more comprehensive.
The elected members of the Committee, Tony Allen, Owen Woodman and Matt Rogers co-opted Russell Keeler, Gore Branch, onto the Committee. The Committee elected Tony Allen as their 2012/13 chairperson.
The Government announced that they they want to change the Certificate of Inspection (CoF) system to combine inspection and repairs. This will require changes to the New Zealand Transport Agency’s operational policies and audit processes
Consumer Law Reform The second reading of the Consumer Law Reform Bill commenced in the final parliamentary sitting before Christmas. The bill has not yet been subject to vote, but House commentary published in Hansard reports suggests wide party support for the proposed changes. The second reading is likely to continue when the House reconvenes again in late January, and we expect the bill will pass its second reading. Assuming that occurs, the final steps will likely progress rapidly and the bill will be passed into law.
Generic First Aid unit standards and training requirements The New Zealand Qualifications Authority (NZQA) is planning to review the generic first aid unit standard training needs of businesses, government agencies, and learners. They will consult representatives from industry and business before making any changes.
Category and Advisory Committee Initiatives Auto Air Conditioning, Heating and Ventilation Refrigerant License Trust HSNO Approved Filler Courses available MTA encourages all members carrying out automotive air conditioning to obtain the required HSNO certification for working with refrigerants. All members recovering refrigerant into cylinders should have staff who are “Approved Fillers”. The Refrigerant License Trust has “Approved Filler” and “Approved Handler” training available, with a half-day course taught by refrigeration practitioners. The 100kg flammable refrigerant threshold for Approved Handler certification means that this requirement is less likely to apply to many MTA members. To find out more about the courses visit www.rlnz.org.nz. More general information about Approved Fillers and Handlers certification and training is available from the Environmental Protection Authority (EPA, formerly ERMA) at www.epa.govt.nz.
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Automotive Engineering and Technology Training Consultation The Committee provided comment to a Motor Industry Training Organisation (MITO) consultation document covering a pathway to update light vehicle qualifications as part of the Targeted Review of Qualifications (TRoQ). MITO had been working with industry working groups, including MTA representatives, to update the current training programme. The following key points arose: •
Concern at the timing and shortness of the consultation and that many in Industry would not yet be aware of the proposals to update qualifications.
•
In overview the Committee agreed in principle to the changes being proposed but requested further consultation as the programme detail developed.
•
It was noted that within the pathway, automotive engineering and electrical disciplines had been merged into one qualification. The Committee supported this approach as it reflected modern vehicle technology.
Committee meeting planned for February A meeting of the Committee is being planned for late February 2013. Key issues will include: •
Vehicle Licensing Reform
•
Membership standards, particularly specialist sector qualifications and competencies and equipment requirements.
•
MITO review of automotive industry qualifications.
•
Online technician training.
Collision Repair and Towing Committee Meeting The next meeting of the MTA Collision Repair Committee has been arranged for Wednesday 20 February 2013. If you have any issues that you would like to be added to the agenda, please email these to bob.mccoy@mta.org.nz
In-Service Structural Repair Project NZTA reports that it has received submissions from MTA and CRA regarding their descriptions of the make-up of a “Structural Repairer”. To date there has been no response from the NZ Insurance Council.
Collision Repairer Benchmarking Survey Volunteers from MTA’s collision repair members are being called for to take part in a confidential benchmarking survey. Costs of
generic commodities such as power, insurance and rates paid, as part of the day to day operation of collision repair business, will be measured over the previous four years to determine the cost increases for repairers. Once the survey is completed, MTA will have irrefutable evidence of the cost increases repairers continue to endure, without appropriate compensation from insurers. This will enable us to have discussions with the insurers to encourage them to set realistic hourly rates.
Towing and Storage Fee Review MoT carried out a review of towing and storage fees for impounded vehicles and recommended that fees should increase. Cabinet decided not to increase the fees at this time. MTA is waiting for a response from the Associate Minister of Transport for the reasons why Cabinet declined to agree to increase the fees.
Auckland motorway towing New Zealand Police issued a Request for Proposal (RFP) to vehicle recovery operators to provide towing services for the Auckland motorways before Christmas. MTA will provide support to any MTA member who successfully tenders to provide services.
Environment Tyrewise continues to make good progress The Tyrewise industry working group will have its next meeting on 19 February 2013. The group has been finalising detailed proposals for a robust and sustainable tyre product stewardship scheme. As part of this process there are public consultation sessions being planned for Auckland and Christchurch to get wider feedback from interested and affected stakeholders. The working group proposal will be submitted to the Minister for the Environment for consideration and final decisions later in the year. For more information, see www.tyrewise.co.nz
Heavy Vehicle Advisory Group Automotive Engineering and Technology Training Consultation The Heavy Vehicle Advisory Group provided comment on the MITO consultation document covering a pathway to update heavy vehicle qualifications as part of TRoQ. The advisory group members supported the draft Automotive Technology Qualification pathway as a first step toward the development of future qualifications meeting industry needs. As the qualifications are developed further consultation will be undertaken.
Transport and Heavy Equipment Expo Mystery Creek Hamilton 7– 9 March 2013 MTA will again set up a stand at the Transport and Heavy Equipment (THE) Expo at Mystery Creek in Hamilton from 7 – 9 March 2013 to promote MTA to the heavy vehicle industry. Some MTA Heavy Vehicle Advisory Group members and MTA staff will man the MTA stand. If you plan to attend the THE Expo look us up. For more detail on features and exhibitors, go to www.theexpo.co.nz.
Service Station and Convenience Store Committee meeting on 21 February 2013 The Committee will have its first meeting of the year to discuss the work programme and projects. This will include training and events, member standards requirements for qualified staff, and consideration of the latest annual industry survey results published in November 2012.
Dealer Committees A phone conference was held with the three Dealer Committees in mid-November 2012 to consider a joint MTA/MITO proposal to develop a vehicle sales qualification. It is expected this qualification will serve to fill the gap left when the former MVDI vehicle sales person qualification was axed when the Motor Vehicle Dealers Act 1975 was repealed and replaced by the Motor Vehicle Sales Act in 2003. The Committees all signalled their support for the concepts and development of the course prescription is continuing. Meeting dates for the three Dealer Committees are likely to occur from mid-to-late February. Contact details for Committee representatives are provided towards the back of this magazine. Please contact any committee members, or the Dealer Committee Manager Tony Everett (tony.everett@mta. org.nz) if you want to raise any matters. We expect the Consumer Law Reform Bill to be passed soon after Parliament reconvenes in late January 2013. The issues most likely to impact dealers were summarised in the Advocate column in November's Radiator magazine (pages 28/29). One of those issues, the application of the Consumer Guarantees Act (CGA) to sales by auction, is a significant change and dealers will need to think about the consequential impacts and whether they need to change their trading practices. Also, dealers will need to consider the impacts of the proposed Uninvited Direct Sale provisions which impose a five working day cool-down period. Dealers will need to consider their selling practices and understand what will constitute an ‘Uninvited Direct Sale’ and the implications when they delivering the vehicle. Please note that at this stage we are still talking about expectations about what is likely and until the bill becomes law we cannot be more exact.
Mediation Centre Weekly call volumes have progessively inched upwards throughout 2012. A big week in late November kept the team busy.
text on their invoice, that way if they do have a problem in the future, you’ve got potential objections covered.
Repairer issues -
observations from Julian:
observations from Alan: Frequent calls to the Mediation team relate to the common situation of repairers receiving a vehicle for a fault, fixing that problem but suspecting there may be an underlying issue that could present itself at a later date. Think about how you explain such cases to customers so if further problems do occur, there are no surprises and accusations from them about your previous work. Good communication from the outset is the key. We don’t think you’ll need to spend a lot more time doing this and are sure you’ll agree in the long term it will be time well spent. Explain what you found, what may be the problem and what work may be necessary in that event. Stress why it can’t be diagnosed now and that your current repairs are practical and economical. Add a short notation of the subject into the
Dealer issues
Make sure your sales paperwork is complete, and accurate. We often find the salesperson has been in too much of a hurry and has not recorded all that they should have on the Vehicle Offer and Sale Agreement (VOSA). Remember the Consumer Information Notice (CIN) and VOSA are the formal record of the transaction, and will be relied on within any dispute. We continue to see silly little errors that come back to haunt the dealer. Update the CIN to reflect the final transaction price. Make sure the final odometer recording is updated on the CIN. If the vehicle requires higher octane fuel, record that on the (CIN) and the (VOSA). Record on the VOSA any special advice – remember if you’ve given advice verbally, make sure the same points are written down on the VOSA.
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MTA in the news:
media round-up for December
To the following members who joined the MTA team during the last month
As the nation eased into holiday mode, MTA grabbed news headlines with comment on motoring issues ranging from Government environmental standards and the age of the nation’s vehicle fleet to how to have a hassle-free summer road trip.
Alpine Auto Specialists BP 2 GO Kaiti BP 2 GO Maungatapu BP 2 GO Sockburn BP Pioneer Caltex Bridge Street Caltex Kaikoura Caltex Otara Cervus Equipment (Waipapa) Cervus Equipment (Gisborne) Cervus Equipment (Rotorua) Cervus Equipment (Te Puke) Cervus Equipment (Whangarei) EFS Lawrie Motors Ltd Manukau Service Station Mobil Morrinsville Night 'n Day@Gull Te Ngae Road Otorohanga Mitsubishi Pauanui Automotive & Marine Ltd Reefton Motors 2012 Ltd Route 6 Automotive Ltd Simms Auto Electrical Services Ltd Stadium Cars Rangiora Whangaparaoa Collision Repairs Ltd Z Opotiki Z Waiouru
In the same month as the country celebrated its lowest Christmas holiday road toll in recorded history (six people died between 24 December 2012 and 3 January 2013), MTA was quoted and heard speaking about issues affecting the motor industry in 122 news stories. For the whole year, MTA was written or spoken about in the news media 1404 times. Beginning on a lighter note, MTA crafted a series of practical safety messages, covering topics including smart trip planning, tips for driving to reduce the likelihood of vehicle failure, and how to travel safely with pets. We broke new ground on breakfast television, with an MTA spokesman demonstrating how to safely travel with pets while on family road trips. We spoke on making summer road trips more enjoyable, comfortable and safe, for everyone from adult drivers to young children. We were also featured on radio stations, giving techniques on how to relax behind the wheel in stressful conditions – it seems a lot of New Zealanders relate to getting wound up by tailgaters, queue jumpers and idiotic overtakers. MTA responded to a Government announcement on new emissions regulations for imported vehicles – from November 2013, all new vehicles on New Zealand roads will have to meet the same standards for exhaust emissions as those in Australia. MTA supported this – looking after the air quality makes for better business, as well as health – while adding testing should be extended to the vehicles already on the roads, too. MTA also questioned the consistency of Government-sponsored research into WoF calculations carried out by Australian researchers, saying it appeared to be at odds with other Government figures. We again raised the point the actual injury figures were probably being under-reported, and the costs will be higher than anticipated. The biggest motoring story of December came after MTA advocacy analysts drilled into Government data and found huge differences in the age of vehicles between the regions. The average registered vehicle age generally gets older the further south you travel – Waimate has the oldest fleet in the country, with an average age of 17 years, followed by Tasman and Waimakariri. The newest cars in the country are registered in Auckland, North Shore City and Wellington – which is not surprising, as this is where the majority of company-owned vehicles are based. In January, MTA followed up with news of a resurgent new and used vehicle market, wrapping up the year that was. Overall it was a strong year for vehicle sales – especially the new vehicle industry, which topped 100,000 units for only the third time since 1989. However, as MTA commented, sales volumes were only now returning to the levels seen before the global financial crisis in 2008. However, as a good news story with numerous local versions, the story was widely covered across New Zealand, giving both business and general readers an insight into what’s happening with the country’s cars and its economy. In short – it’s not all doom and gloom, and there are some parts of New Zealand where a lot of people have the cash (or credit) to buy brand new vehicles.
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radiator February 2013
Queenstown Gisborne Tauranga Christchurch Palmerston North Opotiki Kaikoura Auckland Waipapa Gisborne Rotoura Te Puke Whangarei Lower Hutt Waikanae Auckland Morrinsville Rotorua Otorohanga Pauanui Reefton Richmond Auckland Rangiora Whangaparaoa Opotiki Waiouru
MTA announced that the February 1993 edition of Radiator was to be the last one produced by an external provider. From March onwards it would be produced in-house. An article about Ron Wilkinson of Management Answers highlights the new services available to business owners, to bring them in line with the latest electronic communication trends. Highlights include: “Fax machines are now commonplace and becoming linked with personal and mainframe computers” “Electronic mail which once was confined to local area or wide area networks within individual business units are now being used in world-wide links” “File transfer of data telephone modems is now being achieved accurately and relatively quickly”. The flood of used cars vans and trucks from Japan had increased work for Auckland Company G.U.D. New Zealand Limited which made about 95 percent of its ‘Royco’ filter products at its Avondale factory. The company’s product range was estimated to have increased by as much as 40 percent. As public attention began to focus more on the environment, lower pollution and fuel efficiency, as well as the economy and lower rates of vehicle depreciation, diesel-powered passenger vehicles began gaining market share. Radiator noted that the latest generation Peugeot 405 was selling better in New Zealand than ever before. New car sales fell 3.7 percent in 1992. Sales figures show a total of 66,534 new passenger and commercial vehicles sold for the year, compared to 69,114 the previous year. Toyota once again finished the year on top with 15,528 units sold and 23.3 percent market share. Ford and Mitsubishi took second and third spot with 12,529 units (18.8 percent) and 9,662 units (14.5 percent) respectively.
PERFORMANCE INNOVATION DEVELOPED EXCLUSIVELY BY, WITH AND FOR EXPERTS Introducing our new range of Castrol Professional engine oils, now micro filtered to the world’s leading new car manufacturer specifications when filling new vehicle engines for the first time. This innovation has been proven through extensive consumer research to be an advantage that your customers value. For more information phone Castrol on 0800 CASTROL (227 876).
33 •
radiator February 2013
MEMBER PROFILE : PRESTIGE COMMERCIAL
Trucking on down south In 1999 Southern Star Freightliner opened in Christchurch with eight staff and a branch in Greymouth. Ten years later Prestige Commercial Vehicles was born from this with the total South Island sales, service and parts franchises for Mercedes Benz Commercial, Fuso Mitsubishi, Sterling and Freightliner. The manufacturers were wanting a centralised organisation to ensure a consistent after-sales service for their customers throughout the South Island. And don’t think for a minute that a truck sales and service operation will be lacking in the niceties that would be expected from an organisation selling or fixing cars like the majority of MTA members. Their modern premises in Branston St, Hornby boast a modern and stylish reception area for parts and service enquiries, with the workshop attached to the side and new and used truck and light commercial sales completing the entire complex, so all divisions are basically under the same roof. With the required coverage of the entire South Island in mind, the Christchurch and Greymouth bases remain, but are now joined by branches in Timaru, Dunedin and Invercargill, along with a sub-dealer in Nelson. After a tough time from the downturn in 2008 things are now returning to pre-recession levels and prompted the construction of new buildings in Greymouth and Dunedin while in Christchurch the workshop size is due to double in size. (75 people are now employed throughout the company) and the workshop is desperately looking for more qualified mechanics. Company headquarters is in Christchurch, where the centralised administration system is based. Each branch
34 •
radiator February 2013
maintains its own parts and service departments, part of the island-wide consistency of service which the manufacturers demanded as a condition to Prestige Commercial Vehicles holding their franchise. The upturn in business has meant that they are now able to invest in taking on apprentice mechanics, a long-term process to give them a work force which is totally familiar with company processes and equipment as well as the particular requirements in servicing each of the brands sold by them. To quote CEO Brian Mills “You can’t sell trucks if you can’t service them” and the company is aware of the need to spend money now in order to reap the reward later with mechanics brought up on the vehicles they will spend their careers working on.
“You can’t sell trucks if you can’t service them” Brian Mills CEO their vehicles and undertaking delayed nonessential maintenance.
Of course when talking to any Christchurch-based organisation, talk sooner or later comes to the matter of the earthquakes. In this case physical damage wasn’t the issue so much as the effect on staff, with some being forced to leave the district for various reasons, plus the on-going hassles of dealing with broken houses, insurance companies and EQC. The upside, as the rebuild is hopefully soon to
*
get underway, is that there will be in increase in demand for trucks and vans. Prestige Commercial Vehicles sell vans alongside their full-size trucks. At the moment sales are strong across the entire range of brands represented and the entire scope of vehicles large and small. Brian puts this down to fleet operators tightening their belts through the recession. They are now having to play catch-up by updating
By concentrating solely on commercial vehicles the company has aligned itself with the primary industries which are and will always be the backbone of the New Zealand economy. No matter what anyone thinks, the future well-being and prosperity of everyone reading this is based around farming, forestry and mining. Everything produced by these sectors needs to be moved by truck, trucks need to be maintained and replaced on a regular basis so holding the franchise for the entire South Island for a varied range of products should ensure a long and healthy future for Brian and the whole (and expanding) Prestige Commercial Vehicles team.
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35 •
radiator February 2013
BODYWORK The year that’s been Hopefully you enjoyed your break over the holidays. I’m sure some time was spent contemplating the previous year, and what may lay ahead for 2013. 2012 was a difficult year for all. Major weather storms have affected the world. The global financial crisis continues and is currently teetering on a knife edge. If the US woes continue, New Zealand will ultimately be affected should it collapse. Barack Obama was re-elected as US President, but with no support from Congress his ability to successfully run the country will be tested. On a brighter note, the overwhelming success of the Olympic Games in London offered a ray of light for many. I’m sure like me, you marvelled as the best athletes performed on the world stage. For New Zealand, our success was outstanding which shows the tenacity of Kiwis in general, especially people like yourself who despite the day to day barriers you face in business, can still strive for excellence.
So what about you and your business? Did you achieve what you wanted to over the past 12 months? Did you make a profit? Did you grow or maintain your business levels? Are your customers happy? If you have answered ’No’ to any of these questions, for your survivals sake, changes need to be made. It is generally accepted that the New Zealand Collision Repair industry is slowly moving towards a state of crisis. Operating and compliance costs continue to increase. Demands are being made for higher levels of training and equipment. Vehicles are being made lighter using sophisticated materials and components, making them harder to repair with little or no increased compensation from the work provider. Experienced staff levels are dwindling with many moving to more lucrative opportunities overseas, or leaving the profession entirely. We have talented young people moving through but in numbers that are insufficient to meet the needs of the future. Sound familiar? Sorry to sound depressing, but I’m only stating facts that you already know. You need to act and you need to act now. You have worked hard to build your business. You need to face these challenges head-on using every resource available to help you. There are approximately 2.8 million cars driving on New Zealand’s roads so crashes are going to occur. Make sure your business is ready for these. Your future depends on it. I look forward to seeing, and helping you, in 2013. Contact: bob.mccoy@mta.org.nz Phone: 04-381 8837
Official communications supplier to the MTA 36 •
radiator February 2013
Collision Repair Update Bob McCoy,
MTA Collision Repair Manager
Toyota Unveils
'Predictive Estimating' Concept at SEMA Show Toyota unveiled a new predictive estimating concept at the SEMA Show that it is calling a "game changer" in regard to how estimates are written based on following OE repair procedures and putting the safety of the consumer first. When writing an estimate on a damaged Toyota vehicle, instead of starting with a blank slate, this predictive model will assume repair procedures and parts related to the type and location of the damage. This proactive approach assumes that the types of damage will require corresponding sets of repair functions, related parts and specific repair procedures. The estimator starts with all of the elements of a complete and proper repair, and then can simply eliminate or omit those items that are not needed. "When estimating by omission versus starting with a blank sheet, repairers are more likely to include all of the appropriate repair methodology, procedures and parts," says Rick Leos, body and collision business development consultant for Toyota. "Estimators won’t miss key repair items. We have also included all of the repair procedures next to the line item so there is no missing of critical steps." Still in the concept phase, Toyota plans to work with estimating companies and others to develop this new approach to estimating. The OE intends to work with key companies to package the concept and integrate the approach into the shop systems and collision repair industry. "It's a game changer," added Leos. "We always start with a blank estimate, and now we finally have something that actually allows you to go in reverse. You start with everything you need to fix a car and then you can omit what you don't need rather than start off with a blank sheet. Also, you will have all of the documentation supporting the safe repair of the vehicle, keeping everything to Toyota's OE standard, putting our customer first and maintaining our quality products." Source: BodyShop Business
Edwards Panel and Paint Lyall Bay, Wellington Your name: Grant Lewis What attracted you to the industry? I wanted to carry on the family business and make it perform better. How long have you been in business? Seven years here at Edwards Panel & Paint. Prior to that I was at Mayfair Collision Repairs for 15 years. How many staff do you employ? Three Spray Painters, five Panel Beaters and one other office staff. How long have you been a member of MTA? 22 years. What do you see as the benefits of being an MTA member? MTA commands some authority and the public know and respect the brand. I’m proud to be a member.
What do you like about the collision repair industry? Working under pressure! If you could, what would you change in the industry? I would like to be better rewarded for the work we do, so my staff can be well paid and I could invest more in the business. What is the most unusual vehicle you have repaired? A horse-drawn gilded coach. What is your favourite holiday destination? Apart from summer beach holidays, my wife and I like to go somewhere challenging, like India and other Asian destinations. Who do you most admire and why? Richard Branson for his entrepreneurial skills and because he owns an island in the Caribbean. But mainly because he still has time for fun and laughter.
37 •
radiator February 2013
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www.dupontrefinish.co.nz 38 •
radiator February 2013
Orewa-based Joshua Fistonich has been chosen to represent New Zealand in Automotive Refinishing at the WorldSkills International Competition in Leipzig, Germany in July 2013. The WorldSkills competitions are for young people training in vocational careers, and competitors will come from 61 countries. The event is the Olympics of trade skills, pitting young people worldwide in competition to find the best in the world. Joshua is a member of the 28-strong New Zealand team – the Tool Blacks – gearing up to compete in the international skills competition. More than 1000 young people from across the world will be competing at the July event, making it the biggest international competition of its kind ever held. “It is a great honour to be chosen to represent my country and to be part of the WorldSkills New Zealand Tool Black team for 2013. My pathway to selection was through gaining a medal at the WorldSkills NZ National Finals in July 2012 and also meeting the other selection criteria,” Joshua says. “My aim is to do my absolute best in Leipzig and to show the world that the vocational training in New Zealand is of a very high standard.” He is training specially for the event, under the supervision of WorldSkills NZ Expert Roger Hiini, who is also travelling to WorldSkills Leipzig as the NZ Refinish Expert and Judge. “This, in itself, presents another challenge in my journey to Leipzig, but is something we are positive can be achieved through the support of the industry we will be representing, and we are progressively working towards achieving that.” With the co-ordination support of Resene Automotive & Light Industrial (RALI), Joshua has gathered a prize pack of Workshop Products donated by industry suppliers. This will be awarded to one of the sponsors for his fundraising drive at the 2013 Collision Repair Association 100th annual Conference, held in Auckland from 17-20 April. The 2013 motor industry Tool Blacks are: Joshua Fistonich, Phil Clark Panelbeaters Ltd, Orewa - Automotive Refinishing. Rodney Nelson, Cervus Equipment Ltd, Whangarei – Automotive Technology Jake Ackers, Holland Collision Centre Ltd, Rolleston – Autobody Repair
MTA Collision Repairer Cost Analysis Survey By now you will have received a letter inviting you to participate in the MTA Collision Repairer cost analysis survey which is due to commence in the near future. The industry is going through a period of turmoil so it is important that for your business to survive it needs to be profitable. To do this you need to ensure that your charge out rates reflect the shop rate calculated to operate in a lucrative manner. Do you really know what the overall cost to run your panel shop is? You know that energy, rates, insurance and paint prices, to mention just a few, have risen on a yearly basis but have your charge out rates been adjusted to reflect this. Probably not. MTA wants to find out how much your costs have risen so we can have discussions with insurance companies on your behalf. To help YOU, MTA has engaged the services of Herbert Morton, Chartered Accountants, and is now calling for volunteers from its collision repair membership to undertake a cost analysis survey. The results of this will help to identify the percentage of increased costs for common commodities used within your business, over the past four years. Once these figures have been established, MTA will possess strong and refutable evidence of the increased costs you have had to endure, without appropriate compensation from the insurance industry. MTA urge you to get behind this survey. We need a large number of volunteers to complete the surveys, in order to provide us with a greater degree of accuracy relating to the cost increases you have been facing. To participate, please email: bob.mccoy@mta.org.nz by Friday 15 February 2013.
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Freephone 0800 808 820 39 •
radiator February 2013
Air Tools Market-Leading Quality at a Better Price
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Our Quality Process
The Repco Air Tool program is manufactured in Taiwan and supplies to leading brands including Stanley, Snap On, NAPA and more. Credentialed with the manufacture of air tools for over 20 years, our manufacturer has a strong research and development centre to meet and exceed customer demands. New generations of commercial and professional products are being continuously developed by our manufacturer, which is backed by world certification ISO9001-200, ISO 9002 and RWTÜV of Germany.
Repco’s Air Tools program has gone through rigorous quality assurance testing including customer review by selected tyre fitters and busy automotive workshops for durability assessment. After rigorous use and testing by these customers, all product was disassembled by our QA team and examined for wear and issues that may lead to a reduced service life; no issues were identified. Usage instructions were also audited and modified.
2 Post Hoist
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40 •
radiator February 2013
Auckland & North Island - Steve Campin Waikato & Bay of Plenty - Andrew Graham
027 492 8962 027 452 7437
Lower North Island - Justin Mills South Island - Dean Guilford
027 494 7186 027 216 9173
41 •
radiator February 2013
Wheel loss – don’t let it happen to you Losing a wheel can be disastrous for any type of vehicle but when a heavy vehicle is involved, the potential consequences are much more severe. In January 2010, an 80kg wheel detached from a truck travelling on Auckland’s southern motorway. It accelerated like a missile, bounced over the motorway’s median barrier, smashed through a bus window and killed a 24-year-old passenger on the bus. The company that had recently serviced the truck was prosecuted by the Department of Labour. It was found guilty and sentenced to pay a total of more than $70,000 for compensation, costs and a fine. Jim McDonald, NZ Transport Agency’s (NZTA) operations support manager says a number of forces act to loosen wheel nuts. “If one of the wheel nuts loosens then the forces present on the wheel are distributed over the remaining nuts, which can cause those to loosen as well. The process accelerates as more nuts become loose and the overall force holding the wheel in place gradually reduces,” says Jim. “When the clamping force reduces sufficiently, the wheel moves on the hub. This leads to side loading and further loosens the remaining nuts which, if not spotted in time, can result in elongated stud holes, fatigue failure of studs, fretting cracks and in many cases, eventual wheel loss.”
Causes of wheel loosening
Using a torque wrench to tighten wheel nuts
There are a number of reasons why wheel nuts can loosen, including:
Reducing the risk for operators
•
the failure to follow manufacturer’s instructions for fitting wheels. This is particularly applicable to after-market products such as aluminium wheels
•
the failure to tighten wheel nuts to the specified torque, in the correct sequence, or fully tightening the wheel nuts one at a time rather than in stages
Jim recommends operators consider the following tips to reduce the risk of wheel loss: • ensure drivers inspect tyres and wheels during pre-trip inspections for signs of damage
•
the failure to retighten wheel nuts after a short period of inservice running (between 50 to 100km is recommended)
•
over-tightening, causing stretched/broken studs or causing studs to be pulled through the hub
•
damaged threads on wheel studs and nuts resulting in insufficient clamping force
•
severe corrosion and/or wasting of wheel studs
•
incorrect matching of wheel nuts and wheels / wheel hubs
•
incorrect matching of wheel studs and wheel nuts when aftermarket wheels have been fitted reducing the stud length available for correct wheel nut engagement
•
using inappropriate (impact tools) or non-calibrated equipment when tightening wheel nuts.
•
after a wheel has been fitted, ensure wheel nuts are rechecked for correct torque after 50 to 100 km of inservice running. Do not slacken and re-tighten wheel nuts. Ensure maintenance procedures include a flag to note this has taken place
•
ensure wheel nuts are regularly checked for security and are tightened, with a calibrated torque wrench, to the recommended torque
•
establish causes of wear and damage on loose nuts before re-tightening
•
ensure manufacturer’s written instructions are followed by correctly trained persons and that comprehensive maintenance records are kept
•
consider fitting loose wheel nut indicators as these assist in the visual inspection of wheel nuts and provide an immediate indication when wheel nuts have moved.
“Vehicle owners, drivers and maintenance staff all have a role to play in reducing the risk of wheel loss. Everyone doing their part will result in less down time and cost for operators and safer journeys for all road users.” For more information on wheel loss, check out NZTA’s information sheet: http://www.nzta.govt.nz/resources/wheelloss/docs/wheel-loss-info-sheet.pdf Source: NZTA
Wheel nut indicators correctly aligned
42 •
radiator February 2013
DAY ONE
Depart Brisbane at approximately 5:30pm – potential Welcome Function for MTA passengers DAY TWO
At Sea – business sessions for MTA passengers (TBC*) DAY THREE
Noumea, New Caledonia DAY FOUR
Lifou, Loyalty Islands DAY FIVE
Vila, Vanuatu DAY SIX
At Sea – potential group dinner for MTA guests DAY SEVEN
At Sea DAY EIgHT
Arrive Brisbane approximately 8am
43 •
radiator February 2013
Tony Everett Dealer Services & Mediation Manager
December
Ph: 04 381 8827
or: 04 381 8833 rochelle.reddish@mta.org.nz
Market cracks the 'ton'
New Passenger Registrations December YTD 2010
2011
2012
8,000
76871 new passenger registrations in 2012, up 20 percent from 2011 (64019). December registrations were 6102. This is up 15 percent from December 2011. 1649 commercial registrations in December 2012 - up 43 percent on December 2011. New commercial market finished the year up 16 percent in comparison to 2011. Combined new passenger and new commercial market top 100,000 units. This is only the third time since 1989.
7,500 7,000 6,500 6,000 5,500
5,000 4,500 4,000 3,500 3,000
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Used vehicle market Stronger year than predicted
Sep
Oct
Nov
Dec
Used Import Passenger Registrations December YTD 2010
9,000
2012
7,000 6,000 5,000 4,000 3,000 2,000 1,000 0
Jan
Feb
Mar
New Road Registered Motorcycles (>60cc, & <60cc) December YTD 2011
2011
8,000
78311 used import passenger registrations for 2012, only down 3 percent from 2011. December had 7119 registations, down 5 percent from December 2011. 3516 used import commercial registrations for 2012, up 11 percent on 2011. December registrations totalled 328, down 20 percent from December 2011.
2010
tony.everett@mta.org.nz
2012
900 800 700
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Motorcycles Scooters drag down market
600 500 400 300
200 100 0
44 â&#x20AC;˘
Jan
Feb
Mar
Apr
radiator February 2013
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
5765 Motorcycle registrations for 2012. This is down from 6376 (10 percent) from 2011. Over 60cc' market: 3998 registrations for 2012, up 2 percent from 2011. Under 60cc' market: 1767 down from 2441 in 2011. This is a 28 percent decrease.
If you require any extra information regarding Statistics please contact: Tony Everett: 04 381 8827 or Rochelle Reddish: 04 381 8833
Top 10 new passenger registrations by brand Year
% Chg YTD
Toyota
14992
27%
Holden
7922
19%
Ford
7653
30%
Hyundai
7127
17%
Suzuki
5327
12%
Mazda
5180
6%
Nissan
3676
29%
Mitsubishi
3223
6%
Honda
3013
16%
Volkswagen
2910
14%
All of the top 10 brands were up from 2011. Toyota has had another fantastic year, almost double the number of units sold compared to second place Holden (7922). Rounding out the top three is Ford with 7653. Other brands in the top 20 that had a good year include Jeep up 70 percent, BMW up 35 percent, Ford & Peugeot up 30 percent.
Top 10 used import registrations by model Year
Tiida has come out on top for the year with 3732 units, finishing its massive year. Axela second with 3463 and Demio third (3333). Other models that had a great year include: Suzuki Swift (111 percent), Toyota Wish (up 418 percent), and Nissan Note (up 514 percent)
% Chg YTD
Tiida
3732
275%
Axela
3463
87%
Demio
3333
57%
Corolla
2999
9%
Legacy
2658
30%
Swift
2658
111%
Atenza
2433
23%
Vitz
2350
15%
Fit
1978
69%
MPV
1669
36%
Top 10 motorcycle registrations by brand Year
45 â&#x20AC;˘
% Chg YTD
Suzuki
998
1%
Honda
663
20%
Harley Davidson
533
3%
Triumph
519
12%
Yamaha
307
44%
Kawasaki
293
53%
Hyosung
167
10%
Piaggio
161
5%
BMW
156
42%
Aprillia
137
20%
radiator February 2013
Suzuki had a strong year with 998 units, Honda second with 663 and Harley Davidson third with 533 units. Kawasaki also had a good year up 53 percent from 2011, as did BMW up 42 percent.
Top three new models by segment Light
Small Medium Large/upper
Swift
Yaris
Fiesta
3315
2247
1034
Corolla
Focus
i30
5317
2152
1904
Mondeo
Camry
Mazda6
1618
1498
842
Commodore
Falcon
Aurion
2431
1170
497
MPV
Journey
Carnival
Previa
465
148
131
Sport
Toyota86
Veloster
Golf
150
125
124
SUV
Highlander
Santa Fe
Captiva
1798
1731
1607
Van
Hiace
L300
Transit
2223
738
555
Pickup
Hilux
Ranger
Navara
4171
2809
2581
Heavy Comâ&#x20AC;&#x2122;l
Isuzu
Mitsi Fuso
Hino
587
509
428
Whangarei Auckland Hamilton 5800 25% 60956 25% 15950 28% Napier New Plym Wanganui 5889 29% 4971 17% 2068 26% Blenheim Greymouth Westport 1916 38% 1039 8% 334 31% Invercargill National 4792 17% 189591 29%
SUV is the highest selling section with 26052 units in 2012, followed by small (21038) and light commercial coming in third with 20911 units sold. The top individual model for the year was Corolla (5317). Second place Hilux (4171). The top three is rounded out with Swift coming in third with 3315. Other models that had a great year were; Toyota Camry (up 113 percent) and Toyota Aurion (up 152 percent)
Thames 2186 24% Palm North 8878 27% Christchurch 27457 52%
Tauranga 9520 24% Masterton 1937 29% Timaru 2794 21%
Rotorua 2982 21% Wellington 16739 31% Oamaru 812 29%
Gisborne 1752 13% Nelson 3497 26% Dunedin 7322 21%
Public to Public - Change of Ownership 44000
42000 40000 2010
38000
2011
36000
2012
34000
2012 seems to have a similar pattern to 2010 and 2011, just up slightly in October and dipping further in December.
32000
30000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Whangarei 133 22% Napier 102 35% Blenheim 50 14% Invercargill 119 6% 46 â&#x20AC;˘
Auckland 1633 2% New Plym 171 6% Greymouth 27 4% National 2% 5256
radiator February 2013
Hamilton 437 6% Wanganui 72 16% Westport 9 29%
Thames 61 13% Palm North 277 1% Christchurch 604 10%
Tauranga 314 4% Masterton 78 1% Timaru 77 5%
Rotorua 86 16% Wellington 596 2% Oamaru 27 18%
Gisborne 30 20% Nelson 137 10% Dunedin 216 1%
If you require any extra information regarding Statistics please contact: Tony Everett: 04 381 8827 or Rochelle Reddish: 04 381 8833
Whangarei 1421 Auckland 35003 Hamilton 4665 Thames 578 Tauranga 2768 Rotorua 895 Gisborne 415 Napier 1900 New Plymouth 1376 Wanganui 727 Palmerston North 2796 Masterton 554 Wellington 7084 Nelson 917 Blenheim 533 Greymouth 172 Westport 58 Christchurch 10753 Timaru 660 Oamaru 173 Dunedin 2265 Invercargill 1158 47 â&#x20AC;˘
10% 18% 13% 18% 15% 4% 18% 16% 22% 27% 57% 30% 10% 24% 9% 11% 45% 33% 29% 14% 34% 31%
radiator February 2013
Whangarei 1292 Auckland 39308 Hamilton 4775 Thames 477 Tauranga 2831 Rotorua 649 Gisborne 358 Napier 1448 New Plymouth 1435 Wanganui 571 Palmerston North 1647 Masterton 379 Wellington 7237 Nelson 994 Blenheim 330 Greymouth 251 Westport 65 Christchurch 10441 Timaru 731 Oamaru 177 Dunedin 2100 Invercargill 815
8% 2% 7% 13% 4% 9% 8% 13% NC 8% 4% 9% 1% 13% 4% 15% 19% 1% 3% 10% 12% 7%
Whangarei 126 Auckland 2037 Hamilton 433 Thames 66 Tauranga 291 Rotorua 47 Gisborne 32 Napier 161 New Plymouth 175 Wanganui 99 Palmerston North 281 Masterton 44 Wellington 735 Nelson 132 Blenheim 43 Greymouth 42 Westport 0 Christchurch 809 Timaru 76 Oamaru 15 Dunedin 176 Invercargill 113
10% 9% 9% 38% 1% 35% 36% 14% 2% 71% 16% 21% NC 24% NC 14% 20% 4% 52% 46% 19% 7%
2012 Additional Market Analysis New Passenger - Market Segmentation 2012
Market Segmentation - New passenger
Light, 13947, 18%
•
2012 has seen the SUV stay on top for another year, holding 34 percent market share. The SUV sector has grown significantly since 2009 (21 percent market share). Unit sales in 2012 were massive with 26,052, up from 18,600 in 2011.
•
In contrast, the large sector has declined from 13 percent market share in 2009 to a comparatively small 7 percent in 2012.
SUV, 26029, 34%
Sports, 1187, 2%
Small, 21122, 28%
MPV, 859, 1% Upp Large, 251, 0%
Large, 5171, 7%
Market Segmentation - Used import passenger
Medium, 7702, 10%
Used Import Passenger - Market Segmentation 2012 (Based on top 100 models (90% of Vol))
Sport, 758, 2%
SUV, 2752, 6%
Light, 10395, 23%
MPV, 6798, 15%
•
The New Zealand market is unique in having such a strong used import passenger car market. However the make up of this market is quite different from what occurs in the new passenger market.
•
Light, Small and Medium cars continue to be the main sectors in the used import market. However MPV’s, while only making up 1 percent of the new market make up 15 percent of the used import market and continue to increase in popularity – this reflects the trends in the Japan domestic market.
•
The opposite is true of SUV’s whose market share is minimal in the used import market – they do exist in Japan but are hard to buy in the Japan used vehicle export auctions.
Large, 708, 2%
Medium, 9865, 22%
Small, 13595, 30%
New Passenger - Buyer Segment 60%
Buyer Segmentation - New passenger (right) The new market in New Zealand is dominated by business purchasers.
•
Although minor fluctuations occur from year to year the private market makes up a comparatively small portion, typically around 35 percent overall. Private share may be higher or lower depending on the vehicle type.
•
50%
40%
% Share
•
Private Business
30%
Govt Rental
20%
Rental and Government sectors are identified separately even though they are part of the business sector.
10%
0% 2006
2008
2009
2010
2011
2012
Passenger Market Share - Mid Market Brands
Passenger Market Share - Top Brands
25.0%
2007
3.5%
3.0%
20.0% TOYOTA
2.5%
SUBARU
HOLDEN
15.0%
FORD
BMW
2.0%
AUDI
HYUNDAI SUZUKI
10.0%
MERCEDES-BENZ
1.5%
PEUGEOT
MAZDA NISSAN
JEEP
1.0%
MITSUBISHI
5.0%
HONDA
0.5%
VOLKSWAGEN KIA
0.0% 2007
2008
2009
2010
2011
2012
Top New Car Brands (above) • Toyota maintains its dominance at the top with 19.5 percent share in 2012. • Holden, Ford and Hyundai are grouped around 10 percent share each. Both Ford and Holden have slipped down in recent years while Hyundai has climbed. • Suzuki and Mazda are tightly grouped at 6.9 and 6.7 percent respectively. Mazda has slipped back recently. • Nissan, Mitsubishi, Honda, Volkswagen and Kia are all closely grouped at under 5 percent. Nissan, Mitsubishi and Honda have lost ground while relative newcomers (Volkswagen and Kia) are snapping at their heels.
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0.0% 2007
2008
2009
2010
2011
2012
Mid-Market Car Brands (above) • Subaru has shown some volatility over recent years, but still heads this group with 2.2 percent. • BMW and Audi have both shown good growth in recent years, to draw away from their obvious competitor, Mercedes-Benz. • Jeep is showing growth over the last two years - favourable currency exchange rates will be having some effect.
By Rochelle Reddish MTA Industry Analyst
Top 10 models - new and used import combined 2012 12000
Used
10000
New
8000 6000
4000 2000 0 Toyota Corolla/Auris etc.
Suzuki Swift
Mazda Toyota Vitz/Yaris Toyota Hilux Axela/Mazda 3
Nissan Tiida
Mazda Mazda Subaru Legacy Demio/Mazda2 Atenza/Mazda6
Ford Ranger
Top 10 New and Used Combined (above) This chart highlights the contribution made by the two supply pathways (New and Used Import) in the provision of vehicles which we see on our roads. The usual market summaries typically focus on one sector or the other. Corolla and its various Japan domestic market model names (including; Auris, Fielder, Runx, and Allex) collectively made it the top selling model in NZ last year. Other models which draw evenly from both supply channels include; Suzuki Swift, Mazda Axela/3, and Toyota Vitz/Yaris. On the other hand Nissan Tiida, Mazda Demio/2, Mazda Atenza/6, and Subaru legacy are heavily based on the used import channel. In contrast the two pickups on the list (Hilux and Ranger) are almost solely sourced as new vehicles – sufficient in number to put them in this top ten list. Based on this way of looking at the market, both Toyota and Mazda dominate.
Motorcycles (below and right) The Motorcycle market consists of three distinct groups – On Road, 2 Wheel Off-Road and All Terrain Vehicles (Quads and Side-By-Sides). On Road volumes were down 10 percent, 2 Wheel Off-Road were down 10 percent and ATV’s up 13 percent. In the 2 Wheel Off-Road sector, most brands experienced volume reductions, KTM and Husqvarna were the exceptions. In the ATV sector, most brands experienced increases, Cam-Am being the only exception.
New Motorcycle Sales (Off-road Sales Reflect MIA Member Data) 8000 7000 6000 5000
Road
4000
ATV
3000
2 Wheel Off-Road
2000 1000 0 2010
2011
2012 - New Motorcycle Market (Off-road Sales Reflect MIA Member Data) 2 Wheel OffRoad 31%
ATV 39%
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Road 30%
2012
2 Wheel Off-Road Brand 2012 2011 Percent change Honda 1884 2309 18% Suzuki 1640 1702 4% Yamaha 1188 1497 21% KTM 692 565 22% Kawasaki 369 379 3% Husqvarna 96 43 123% Gas Gas 24 36 33% Aprillia 1 5 80% Total 5894 6536 10% Source: MIA member returns only - Other brands are not represented in these figures.
ATV (Quad and Side-By-Side) Brand 2012 2011 Percent change Honda 2877 2752 5% Suzuki 2051 1397 47% Yamaha 836 822 2% Can-Am 738 792 7% Polaris 511 482 6% Kawasaki 390 325 20% Total 7403 6570 13% Source: MIA member returns only - Other brands are not represented in these figures.
Ultimate experience for Apprentice of the Year at Sydney Telstra 500
MTA Apprentice of the Year winner Zeb Walker spent an exciting three days at Sydney’s Olympic Park last year, working as part of the Greg Murphy Racing team, in the V8 development series.
Zeb travelled to Sydney on 30 November and was greeted at the airport by team manager Kevin Murphy, who drove him to the track. After doing a couple of laps of the racetrack, he met the team and set to work as the first day of racing got underway.
He talks to MTA’s Jayne Murray about his time trackside at the Sydney Telstra 500.
“It was pretty challenging having to investigate what’s gone on in a crash, and making sure you don’t miss anything under time pressure. Working hard in extreme temperatures was tough too. The air temperature was just over 40 degrees on the track. Considering it was 10 degrees in Wanganui when I flew out it was a bit of a shock to the system,” he said.
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The first day (practice day) was the busiest of the three for Zeb and the team, as the drivers pushed the cars a lot harder to ensure everything was running at optimum capacity for the following two days of racing. Zeb explained that it was quite a different experience working on a race car, due to everything running to the extreme. “Unlike a common road car, everything is pushed to the limit and the tolerances are so fine. Every detail needs to be checked with precision before the car goes back out on the track. It’s very important that faults aren’t missed after an accident.”
Kevin Murphy said, “Zeb was outstanding. He fitted in quickly and got up to speed straight away. And best of all he fitted in to the team as if he’s always been a part of it.” Zeb was grateful to be able to spend the weekend with the team and said everyone was really friendly and welcoming. He said the experience increased his knowledge of the V8 Supercars and the motorsport industry. It gave him a major insight into the world of racing and new appreciation for how hard everyone works behind the scenes. “This was the last race for the Greg Murphy Racing team, so it was a privilege to be a part of it. It was completely different to what I expected. I got to do a lot of hands on work on the cars, and gained so much from the experience. I had an awesome time and it’s definitely something I can see myself doing at some stage in the future,” Zeb said. Zeb will be focussing on doing his ATech qualification this year, as part of his prize package from the Apprentice of the Year competition. He then hopes to do MITO’s business management paper before furthering himself in the auto electrical side of the industry.
INDUSTRY TRAINING
MITO merger announcement The Minister for Tertiary Education, Skills and Employment, Hon Steven Joyce, has endorsed MITO’s extension of gazetted coverage to incorporate the coverage held by EXITO which includes drilling, petrochemicals, gas, quarrying and mining, protective coatings, resource recovery and energy and chemical plant. MITO’s current portfolio of industries comprises motor, industrial textile fabrication, road transport, warehousing and logistics, passenger services, stevedoring and ports. “This merger is an exciting development for both organisations,” says MITO Chairman David O’Kane. “It will enable us to work even more effectively across a broader spectrum of industries, while maintaining our reputation as a high performing ITO.” The merger reflects a government-mandated drive to reduce the number of ITOs, and builds on the successful merger of MITO and the Tranzqual ITO in October 2011. “It reflects our mutual commitment to providing relevant, up-to-date training and support,” says Mr O’Kane. “We enable
employees to gain the skills and knowledge they need, and provide employers with well trained staff who are supported by national qualifications.” EXITO Chairman Brian Bouzaid and EXITO Board Director Bruce Taylor will be the two EXITO representatives joining the MITO Board. Mr Bouzaid says he’s looking forward to giving effect to the strategic alignment across the transport, logistics and infrastructure sectors. “MITO has an excellent reputation for its service delivery model, which includes working closely with learners to ensure a quality learning experience and timely course completion rates,” he says. “Given that we operate in high-risk industries, the merger also provides us with important reassurance that our workers will have the skills they need to do their jobs safely.” Mr Bouzaid says that the industries currently served by EXITO are enthusiastic about the merger. “It gives us a lot of confidence and optimism about the future of our workforce.” MITO Chairman David O'Kane left with EXITO Chairman Brian Bouzaid
www.mito.org.nz
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INDUSTRY TRAINING
MTA Training Calendar February - June 2013 To register, go to: www.mta.org.nz/jobs-and-training 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
February February 1 1 2 Saturday Saturday 2 3 Sunday Sunday 3 Central Auckland 4 Central Auckland 4 Central Auckland 5 Central Auckland 5 6 6Waitangi Waitangi Day Day 7 7 8 8 9 9 Saturday Saturday 10 10 Sunday Sunday 11 11 Hamilton 12 Hamilton 12 Huntly 13 Huntly Te Awamutu 14 Te13Awamutu 15 Te Kuiti Te14Kuiti 16 15 Saturday 17 16 Saturday Sunday 18 17 Sunday Invercargill 18 Invercargill 19 20 Dunedin 19 Dunedin 21 Timaru 20 Timaru Christchurch 21 Christchurch 22 Christchurch 22 Christchurch 23 Saturday 24 23 Saturday Sunday 25 24 Sunday 25 26 SouthSouth Auckland Auckland 26 Auckland 27 South South Auckland 28 27 29 28 30 31 Update course
March March
1 1 2 Saturday Saturday 2 3 Sunday Sunday 3 4 Hawera 4 Waiouru 5 Palmerston Nth Palmerston North 5 6 Palmerston Palmerston North Nth6 7 Lower Lower Hutt Hutt 7 8 LowerLower Hutt Hutt 8 9 Saturday Saturday 9 10 Sunday Sunday 10 11 Gisborne 11 Gisborne 12 Whakatane 12 Whakatane 13 Rotorua 13 Rotorua 14 Tauranga 14 Tauranga 15 Tauranga 15 Tauranga Saturday 16 16 Saturday Sunday 17 17 Sunday 18 Balclutha 18 Balclutha Gore 19 19 Gore 20 Te 20 Anau Te Anau 21 Cromwell 21 Cromwell 22 Cromwell 22 Cromwell Saturday 23 23 Saturday Sunday 24 24 Sunday 25 25 North North Shore Shore 26 26 North North Shore Shore 27 28 27 29 28 Good Friday 30 29 Good Friday Saturday 30 Saturday Sunday 31 Sunday
April May April May 1 Easter Monday 1 Ashburton Easter Monday 1 Ashburton 1 2 2 Ashburton 2 Ashburton 2 3 3 3 3 4 4 Saturday 4 Saturday 4 5 5 Sunday 5 Sunday 5 6 Saturday 6 Blenheim Saturday 6 Blenheim 6 7 Sunday 7 Kaikoura Sunday 7 Kaikoura 8 Warkworth 8 Nelson 8 Nelson 7 Warkworth 9 9 Dargaville 9 NelsonNelson 8 Dargaville 10 10 Kaitaia 10 9 Kaitaia 11 11 Saturday Whangarei 11 Saturday 10 Whangarei 12 Whangarei 12 Sunday 12 Sunday 11 Whangarei 13 Saturday Saturday 13 13 12 14 Sunday Sunday 13 Auckland CentralCentral Auckland 14 14 15 Paraparaumu CentralCentral 14 Auckland Paraparaumu Auckland 15 Christchurch 15 Wanganui Wanganui 15 Christchurch 16 16 Christchurch 16 Christchurch 16 Hawera South Auckland 17 17 New Plymouth 17 Hawera 17 18 Saturday 18 New Plymouth 18 New 18 Saturday Plymouth Saturday 19 Sunday 19 19 New Plymouth 19 Sunday Sunday 20 Wairoa 20 20 Saturday 20 Wairoa 21 Waipukurau Paeroa 21 Sunday 21 Waipukurau 21 22 Hastings 22 Hamilton 22 Paeroa 22 Hastings 23 Hastings 23 Hamilton 23 Hamilton 23 Hastings Day 24 24 24 24ANZAC Hamilton 25 25 ANZAC Day25 Saturday 25 Saturday Saturday 26 Sunday 26 26 26 Sunday Sunday 27 27 27 27 Saturday 28 Tauranga 28 Oamaru 28 Sunday 28 Tauranga 29 29 Rangiora Tauranga 29 Oamaru 29 Tauranga 30 Opotiki 30 30 Rangiora 30 Opotiki 31 31
Inspectors course
Practical course
June June 1 Saturday Saturday 2 Sunday Sunday 3 Queens Birthday Queens Birthday 4 5 West Auckland West 6 Auckland West Auckland West Auckland 7 8 Saturday Saturday 9 Sunday Sunday 10 Te Aroha Te11 Aroha 12 Tokoroa Tokoroa 13 Rotorua Rotorua 14 Rotorua Rotorua Saturday 15 Saturday Sunday 16 Sunday Invercargill 17 Invercargill Invercargill 18 Invercargill Gore 19 Gore Dunedin 20 Dunedin Dunedin 21 Dunedin Saturday 22 Saturday Sunday 23 Sunday 24 25 26 27 28 Saturday 29 Saturday Sunday 30 Sunday
Managing the PRS
WoF Inspectors training is changing to reflect the change to the eVIRM. Now when you receive your Inspectors course confirmation, you will receive a 10 question pre-course test paper worth 20 percent of your overall grade. You must complete the test paper and email it through to the facilitator, malcolm.whinham@mta.org.nz, for pre-marking, then bring it along to the course for discussion. The pass mark of the course remains at 75 percent, so failure to do the pre-course test will make it very hard to pass! If you have a laptop or tablet available, please bring it along to work on the eVIRM. Such devices are highly recommended to get maximum value from the course, but not compulsory at this stage. If you have any questions, please contact Kylie Robinson on 04 381 8836 or email kylie.robinson@mta.org.nz.
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INDUSTRY TRAINING
Otorohanga’s Mechanic-toMayor Dale Williams: solutions for skills shortages in small communities
A former motorcycle repairer and dealership owner, Otorohanga Mayor Dale Williams has effectively eliminated youth unemployment in his 9,500-strong district. Now, he’s taking his plan for business-led trades training to the rest of the country. With an unflinching focus on the bottom line and getting the job done, Dale moved from his motorbike shops to the mayor’s office in 2004. The number of youths on benefits started dropping. As the unemployment went, so did a lot of the youth crime. Young people stayed in the town, and completed their apprenticeships. They had money to spend in the shops, so the shops stayed open. How it works, Dale says, is straightforward: “There has got to be something in this for everybody – it’s not just a social thing, where you help a few wayward kids, then you go home and feel good about it. It’s got to mean something to your business; it’s got to mean something to your bottom line.” The Otorohanga situation started from a straight-forward business need – good staff were hard to find. Dale and some other business owners started talking to Weltec about delivering courses built for local specifications, on the condition graduates would have jobs to go to when they finished. “I understood the apprenticeship system – I had been an apprentice – and I understood the flaws in it. Young people weren’t graduating fast enough, and weren’t graduating with the right skills. We found locally there was enough support to try something different. We got the staff, and away we went.” Since 2006, Otorohanga has the lowest youth unemployment rate in the country – between zero and four people, depending on the month (and Dale knows who they are). He has brought his experience to the Mayoral Taskforce for Jobs, which works with communities to deal with unemployment in New Zealand.
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Dale Williams has effectively eliminated youth unemployment in his 9,500-strong district “It’s not the bureaucratic model, where one size fits all and they roll it out of Wellington, expecting it to work in communities like ours, before they’ve even asked what the issues are,” he says. While acknowledging the positives of the current system, visits every three months from regional apprenticeship co-ordinators aren’t enough, he says. The solution that works in Otorohanga, and elsewhere: “Camp mothers” – local, community-based pastoral care co-ordinators, who know all of trainees, know what is happening in their lives. They follow up, help out and dispense straight-up advice. “When you’re dealing with young boys especially – if they’re getting into trouble in the weekend, and things are starting to unravel at home with the girlfriend, they need immediate assistance. Otherwise their job and their apprenticeship becomes a low priority.”
The issue, as Dale sees it, is in the preparation. “Educators get first crack at young people – the primary schools, the secondary schools, then the tertiary sector – and the employer is waiting at the end of the queue for the product, the educated person, to drop out the end. Increasingly, over the last 20 years, employers are telling me young people are not suitably prepared, so the employers then have to spend their own money and energy to bring those youngsters up to standard.” But employers have to “man up” as well and take responsibility as well, he says. “A lot (of business owners) have turned off afterschool jobs, work experience, and bringing young people into the workplace in the last 20 years, because of OSH and all that”. “The fact is communities own the bottom line, anyway. If our kids don’t get jobs, and don’t qualify, and don’t succeed, then they wander around our streets kicking our fences in. We’ve got the ultimate responsibility as a community to step up and support our kids – and I’m finding there is no shortage of good people in our communities who can step up. They just need a bit of leadership, and encouragement, and knowledge about where to start.”
2008 Hyundai H1 Common rail Turbo Diesel van.
Herbert Leijen
This article is a true description of an AECS technical help desk problem and how it was solved.
Problem presented to the Helpdesk This van has had its sump holed by hitting a rock or something, spilling almost all of its engine oil. The engine has been replaced by an engine from a 2012 identical H1 van which was damaged in an accident. The engines appeared to be identical so were most of the sensors and actuators. There were many problems getting the van to go. It got going by swapping all the engine’s sensor and actuators. The engine is accelerating fine when you take it slowly but bogs down when you accelerate fully. After bogging down it goes into limp home mode and drives very slowly. Every time the engine goes into limp home mode a fault code is set: “rail pressure too low”. The vehicle has been to a number of garages and specialists before it came to us. It has been off the road for 4 months. We cannot put our finger on the problem; can you please assist?
Where to start?
Let’s measure!
As almost all cases with common rail diesel, the most important tell tale signs are the rail pressure and the injector pattern. However in this case the engine was running well, it was only the rail pressure fault followed by the limp home mode that was trouble.
We used the Launch scantool’s recording function just to see where we had to go.
We decided to start with a scantool recording.
System knowledge Knowledge of the system is vital before you can do any diagnostics. The rail pressure in this Hyundai Bosch CP3 system is achieved by a gear lift pump inside the high pressure pump, which draws fuel from the tank and pushes the fuel through a Suction Control Valve (SCV) into the high pressure pump. The high pressure pump pumps into the fuel rail, which has the injector tubes and a pressure sensor connected to it. Also connected to the end of the fuel rail is a Pressure Discharge Valve (PDV). The SCV controls the pressure in the rail by allowing diesel fuel into the pump. Allowing more diesel into the pump than what is used will increase the pressure and vice versa. The PDV controls the pressure in the rail by opening or closing the rail to dreturn a certain amount. The opening rate of the PDV valve is a variable electromagnetic force working in against the variable hydraulic diesel fuel pressure. The ECU will determine the rail pressure set point (desired rail pressure) based on operating conditions. Both the SCV and PDV will get to work to make the actual rail pressure match the desired rail pressure by changing the current through both those valves, through duty cycle control.
Launch GDS scantool recording of the actual rail pressure (yellow trace) vs desired pressure (blue trace). Please note the different MPa scales.
The actual pressure kept perfectly following the desired pressure while slowly accelerating to cut off speed and decelerating (first part of the graph). When full acceleration takes place the desired pressure goes up to 136 MPa but the actual pressure does not rise above 92 MPa when the vehicle falls into limp home mode, yet the pressure is able to get up higher than 92 MPa.
Why? Why does the pressure follow fine while slowly getting up to max and not when getting up to max pressure quickly? Remember there are no hints or tips under the bonnet. At first we suspected the frequency airmass sensor as a quick snap open of the electronic throttle might have created a sudden air rush. The sudden air rush could have set the requested torque (and desired rail pressure) too high. We have seen a number of similar frequency airmass sensors reporting an air quantity which was too high. The SCV, pump and PDV might not have been able to raise the pressure quickly enough, causing the fault. Lowering the frequency with the ATS scope signal generator made this engine run beautiful. A new airmass sensor was ordered but did not fix the problem…..
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radiator February 2013
Scope This is where the scope is a must. We recorded with the ATS 5004d 4 channel scope. The channels recorded are: Ch1 Press dump valve, Ch2 Injector, Ch3 Suction control valve, Ch4 Rail Pressure sensor. The PDV (Ch1) and SVC (Ch3) were converted by the scope software into analogue lines. Both were set up so that an increase in the duty cycle should have an increase in pressure as a result. We tested that with the ATS 5000 signal generator. First we accelerated gently, just like the recording with the scantool. Both the SCV and the PDV traces do not move to ridiculous values, meaning that the ECU has the rail pressure under control, ie the actual rail pressure follows the desired rail pressure.
Next we had to accelerate fully. The full acceleration recording told us an important story. The pressure does not rise at a linear rate. At the indicated area the pressure seems to suddenly stop rising quickly, yet the only items that are affecting the pressure (pump, SCV and PDV) seem not to be responsible for reducing the pressure increase.
ATS 4 channel scope recording of rail pressure, SCV, PDV and injector.
Whatâ&#x20AC;&#x2122;s faulty? We could still have four possible faults: SCV, PDV, Pump, Rail pressure sensor. All of these items had been replaced at some stage by someone we were told. Testing was the next step. With the ATS 5000 scope and signal generator we activated the SCV to fully open and the PDV to fully closed. This should increase the rail pressure dramatically on this running engine. No matter what we did not get the pressure above 110 MPa at 4500 RPM. The rail pressure should easily go up to double that. We supplied the pump with external diesel to make sure there were no restrictions in the supply. No difference.
ATS recording during full acceleration, when engine falls into limp home.
Next we suspected the rail pressure sensor. We altered the signal from the rail pressure sensor to a higher value, but still the engine was bogging down with fully activated SCV and PDV valves.
Pressure relief valve Look again what is in front of us. Look at the scope recording where the kink is in the pattern. This looks just like the pressure graph of a mechanical diesel pump increasing rotational speed, when the mechanical pressure relief valve opens to the return. However this system has no mechanical pressure relief valve! Or has itâ&#x20AC;Ś. The only return to the tank in this system is the PDV discharge line, so if there is a faulty pressure relief valve, it will be this valve which is leaking.
Bingo! We checked the return line with a clear hose while the valve was fully activated (closed) with the signal generator of the ATS scope. During light acceleration a tiny bit of return flow was visible, but during hard acceleration full flow took place, just as the kink appeared in the graph. A new rail with PDV was ordered and fitted with perfect results. The old PDV was taken apart and some dirt was found in the valve. The ball bearing needs to seal properly when the magnetic field of the solenoid pushes onto the ball. In this case a tiny bit of grit kept the valve open on a small leak,
55 â&#x20AC;˘
radiator February 2013
PDV exploded view.
increasing the square surface area of the valve where the hydraulic rail pressure acted upon. An increase in pressure created a strong enough force to open the ball bearing valve in against the electromagnetic force that the solenoid valve needle put on the ball bearing.
Conclusion This job ended up being very expensive as a result of the work all workshops involved had done. We spend 24 hours on this job here at AECS, which puts it right amongst the harder cases we have dealt with. Yet it was so simple in the end. It always is!
ADVERTORIAL
courtesy of motorcycle trader and news
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You may have seen the bright purple CardLink team at the MTA Conference in October with their traffic light signs. They proudly sponsored the Welcome Lunch with guest speaker, Glenn Turner, handing out cricket balls. Plus at the Trade Stand running a ‘basketball’ type game where if you missed you received a ‘it’s moments like these you need ‘MinTies’’ - or a choccie bar for a goal. A lot of fun was had by all with the ‘cricket stress balls’ going in all sorts of directions whilst giving out the answer to the quizzes. CardLink has been partnered with MTA and MTA members for 28 years. CardLink’s cards can be accepted for payment of all goods and services at any MTA member – which is great for MTA members – guaranteed payment. If you have any accounts and want to stop being your ‘customers bank’ call CardLink today. We will be able to help you by giving your clients a CardSmart card.
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radiator February 2013
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FEATURE ARTICLE: SERVICE STATIONS
Service
in Service Stations by David Linklater
Well, it’s in the name, isn’t it? New Zealand fuel-fill retailers have always been known as ‘service stations’ and probably always will. That’s the power of a local colloquialism, even if the reality is that it’s mostly about the station these days, and a lot less about the kind of traditional forecourt service we enjoyed decades ago. Like any retail business, fuel has changed a lot in the past 30 years. It’s always been a corporate game, but decades ago there were many more stations in operation, meaning a greater spread of customers and therefore more time for retailers to shoot the breeze, check your tyre pressures and generally be your best friend. Now, there are far fewer filling stations doing far more business. The number of service stations has more than halved in the last 30 years, yet the volume of fuel being sold has more than doubled. That means more businesses run to a high-turnover corporate template, and fewer smaller independent ones survive. Profit margins are also a fraction of what they used to be, meaning more focus on quick turnaround in the forecourt and heavy reliance on retailing of more profitable convenience goods. Filling stations attached to garages were once commonplace. Now they’re a rarity, especially in cities. All things considered, little wonder that an ordinary visit to the service station has become so much more about the financial transaction and so much less about treating your transportation (and its owner) to some TLC. Is there any room for old-fashioned forecourt service, then? In an aggressive business where it’s increasingly hard to stand apart on price, you could theoretically say yes because more comprehensive service provides a point of difference and encourages loyalty. Old-school service still has its supporters; not everybody likes being exposed to industrial pump handle and fumes. More to the point, greater service out on the forecourt might lead to customers spending more time in the shop while the work outside is completed… spending more, in other words.
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radiator February 2013
More of the personal touch seems to be a big part of the pitch from new retailer Z. There’s certainly an assurance of service at the station. Z stations guarantee a so-called ‘forecourt concierge’ on site every day, from 10am-5pm. You know it because it’s on the sign outside, in really big letters. It’s obviously regarded as a major selling point. The concierge concept is part of a bigger picture, of course. Absolutely regarded as a local company – Z Energy is owned in equal shares by the New Zealand Superannuation Fund and infrastructuremanagement company Infratil – it really pushes the idea of being a caring and sharing corporate. Not to say it’s not sincere – especially as service-station profits also fuel the Super Fund – but more human interaction definitely goes down well with a certain customer demographic. It’s good marketing as well as just being, well, good. “A brand is an experience, rather than a logo” says Z Energy chief executive Mike Bennetts.
“We’ve replaced one of the world’s biggest brands [Shell, whose assets Z Energy purchased for the Z launch in mid-2012] with something distinctly Kiwi and we’re doing business differently.”
station in West Auckland by the time you read this.
to pay, so you have to drag the family into the shop.
While Z might be aiming at customers who still like old-school service, Gull’s automated sites are unashamedly a budget offering for people in a hurry, with a lower per-litre price reflecting the do-it-yourself ethos.
“With the unmanned sites, you just fill up and go. It’s a new type of market, but the offer is simple: there’s no shop, there’s no toilet, you can’t pump your tyres - because there’s no hose.
Gull is a relative newcomer. A proudly independent brand that entered the market in 1998. Gull has always argued its point of difference is in the fuel products it offers. It was first with lowsulphur diesel, first with biofuel.
“We found that the original [Wiri] pump was particularly popular with what I’d call the ‘man in a van’,” says Stirk. “Self-employed people whose companies aren’t necessarily big enough to run a fuel scheme.
“At our site in Pukekohe we’ve gone a step further, and the pump doesn’t even have a canopy over it. Somebody recently described it to me as a vending machine with a hose and that’s about right! But the customers I talk to really enjoy using these sites.”
Gull does not have a forecourt service policy as such, says retail operations manager Graham Stirk: “Our manned sites are run by franchisees and it’s up to each individual owner. Most will offer service to some extent, especially with their regular customers – especially if they choose to come at quieter times of the day.”
“But our unmanned sites are also popular with families. We have one in Botany [Auckland] that is about 95 percent private customers. One of the issues with conventional self-service fuel stations for parents with children in the car is that you can’t leave them in the car when go
Full service or no human contact at all? In a competitive market, fuel customers do at least seem to be getting back something that was in danger of being lost: choice.
But Gull is also pressing on in the opposite direction to its rivals at Z, with a gentle shift towards completely unmanned sites at selected locations. Automated pumps, where you pay by EFTPOS or credit card at the point where you fill the vehicle, are not unique to Gull, of course. But the brand is finding particular success with the concept. Gull started with a single unmanned pump at its Wiri service station in South Auckland, but has since expanded into eight more completely unmanned sites. Another self-pay pump is scheduled for activation at a
Full service or no human contact at all? In a competitive market, fuel customers do at least seem to be getting back something that was in danger of being lost: choice.
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ALL PUMPED UP
service station Brought to you by By Liezel Jahnke - MTA Environmental and Fuel Services Manager
Are you prepared for an emergency? The Hazardous Substances and New Organisms (HSNO) Act 1996 regime requires substances to be controlled throughout their lifecycle and prescribes regulations covering packaging, identification, emergency management, disposal, tracking, storage and handling. Clearly, the first priority for any business is prevention of accidents and incidents. But when an incident involving hazardous substances occurs, emergency management provides measures that ensure the harmful effects are minimised and mitigated both in severity and extent. The Person in Charge of a service station under HSNO is responsible for ensuring appropriate emergency management is in place.
What does emergency management involve?
Emergency response plans Each service station must have an emergency response plan. Your emergency response plan must: • cover every reasonably likely situation involving each hazardous substance held • be available to the people and emergency service providers identified in the plan • be site specific – that is, it must include all the reasonably likely occurrences and the responses for your particular site. The emergency response plan should also address issues identified under the provisions of the Health and Safety in Employment Act 1992. Contents of the plan
Emergency management involves preventing accidents and incidents as well as limiting the adverse effects of incidents, should they occur. Emergency management requirements include:
• equipment, such as fire-extinguishers • safety signage • secondary containment (bunding) • emergency response plans. The level of emergency management required depends on the quantity of hazardous substances held at the location, and the requirements are cumulative, with higher levels required when larger quantities of hazardous substances are present.
• describe the actions to be taken in an emergency • identify the people responsible for these actions, their skills and responsibilities • list emergency contact details • identify the location and purpose of materials needed in an emergency
• emergency information on labels, such as first aid instructions • emergency information on safety data sheets, such as spill response procedures
For each likely emergency situation identified, the plan must:
• provide information decision-making procedures and sequences of emergency response actions
Emergency equipment register
You must compile a register of the equipment required under the emergency response plan
Staff Training
Every person responsible for executing some part of the emergency response plan should be trained in what to do in an emergency. You should keep records of this training
Testing
Each aspect of the emergency response plan must be tested at least once a year and within three months following a significant change of staff or procedures. Testing must demonstrate that every procedure or action in the plan is workable and effective. You must keep records of these tests for at least two years and make them available to the test certifier.
The Environmental Protection Authority (EPA) has further resources and guidance available about emergency management. The EPA’s Emergency Procedures flip chart is a very handy and easy-to-use template on how to prepare your emergency response plan. To request a copy of the Emergency Procedures flip chart, contact liezel.jahnke@mta.org.nz or visit www.epa.govt.nz/hazardoussubstances for more information about emergency management
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Air New Zealand concerned over Marsden Point security New Zealand’s only oil refinery, at Marsden Point, is too vulnerable to the risks of a major fire or destruction from a tsunami, says Air New Zealand in a submission on a government review of the country’s transport fuel security arrangements. The national carrier also suggests the country should abandon its $10 million a year membership of the International Energy Agency, which it says is an anachronism and the money should be spent investing in more robust domestic fuel storage and transport infrastructure. The submission calls for the creation of a new, standalone fuel storage facility in West Auckland to augment the existing major storage facility at Wiri, in South Auckland. It proposes the new facility be used for ground-based transport fuels while Wiri would solely store jet fuel for use at Auckland International Airport. The airline approached the oil companies in 2005 with the proposal, but says it now considers “the oil industry collectively will not act to develop a coherent mediumterm strategy and undertake new investments that have medium term benefits.” Commenting on risks in current infrastructure, Air NZ says the Marsden Point refinery’s various elements “interface into each other”, which “makes the complex vulnerable to a fire in, say, the refinery impacting the ability to import fuels over the wharf or to operate the storage facilities, or send fuel down the RAP (refinery to Auckland) pipeline.” “Fires do happen in well run refineries,” the submission says, so ensuring the refinery can operate in the event of a fire “is a critical aspect to enhancing New Zealand’s fuel supply security.” Likewise, the government’s discussion document underplayed the risk to fuel security of a fire at the Wiri terminal, which the airline describes as “the most at risk asset that has the potential to cause the biggest long term problem.” The vulnerability of Marsden Point to tsunami damage should also not be lightly discounted, the airline says. “The government needs to take a more active strategic interest in promoting sensible economic outcomes for the supply infrastructure for petroleum fuels.” In similar vein, the only New Zealand-owned fuel company of the big four, Z Energy, argues there is a “rare case for an element of government co-ordination in designing an investment framework and programme” to update the country’s ageing and inadequate fuel storage and transport arrangements. Several submissions also call for protection of the Wiri site as a site for transport fuel storage, warning of serious risks if new land uses that could compromise its role as a dangerous goods storage site were permitted. The submission from the oil company-owned Wiri operation, Wiri Oil Services, says planning is under way to build new storage tanks on the same site but at a distance from existing storage. As a result, one part of the facility could keep operating if a fire or disruption in the other part threatened security of fuel supplies. Source: Scoop.co.nz
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Z switch to ethanol would cut tax take Z Energy is ‘seriously considering’ a move to potentially cheaper ethanol-blended petrol, but it warned that the Government could lose $60 million a year in excise if it made the switch. If the whole petrol retailing sector changed to a 10 percent ethanol blend, the Crown coffers could be cut by $150 million a year or more, Z said in November 2012. Competition at the petrol pump had become more intense in the last six months of 2012, Z said, and consumers were looking hard to get the cheapest price in the market. Consumers might see cheaper ethanol-blended petrol without realising its energy content was not as good as that of ordinary petrol, and did not take cars as far on the same amount of standard fuel, Z said. "If consumers are saying, ‘I don't care how good or bad [the petrol] is, just give me the best price', then OK," chief executive Mike Bennetts said. Petrol prices fell to about $2.09 a litre at the beginning of November, but at that time rival Gull was offering ethanolblended petrol for about 10 cents a litre less in some regions. Gull enjoyed a tax exemption of 60 cents a litre because of the 10 percent ethanol content in its fuel. Z has had initial talks with the Government about the ethanol excise and wanted to make sure of the tax rules before it made a $15 million investment to offer a blended fuel. But that would "take money out of government coffers by way of excise taxes", Bennetts said, potentially costing $60 million for Z alone. "We are making clear to the Government the consequences [of switching to an ethanol blend] and are seriously considering it." Source: Stuff.co.nz
ALL PUMPED UP
Research on forecourts indicates consumers want good deals A recent presentation presented by BMi Research on forecourt retailing indicates that promotional offerings such as bundled products, complimentary beverage and pie/snack/confectionery deals and special offers were progressively prominent and that the trend was expected to continue. Garage forecourt retailers are having to be increasingly innovative with their merchandising and sales strategies to remain competitive and meet the growing demand by consumers for value-added convenience, says BMi Research CEO, Gareth Pearson. "Forecourt retailing is an ultra-competitive channel, which has experienced high growth in the past, but the economic environment and changing retail landscape is having a significant influence on where people shop and what they buy," he said. "Consumers are looking for value as well as convenience and good deals such as the combination of a pie with a soft drink or a two-for-the-price-of-one offer are becoming more and more important in driving volumes and maintaining category value.
"Garage forecourts have traditionally been less price-sensitive than other retail channels, but persisting economic pressures have taken a toll on volumes and players have been forced to rethink how they encourage sales. Forecourt retailing caters for impulse spending rather than planned shopping and special offers not only encourage sales, they also appeal to the customers' quest for value." Further proof of consumer demand for value was the research's finding that some manufacturers had also increased their pack sizes, eg in the flavoured milk category, which indicated that consumers were bulk buying for at-home use rather than purchasing premium priced on-the-go convenience packs. Source: bizcommunity.com
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Simple tips for becoming a sustainable small business In a business sense, the key messages of sustainability actually tie in with what are generally considered to be 'sound' business practices, such as building efficiency, minimising waste and maximising resources. Sustainable business practices are a new way to direct your business and can be applied across every aspect of your business - from strategy to waste disposal.
Proven benefits Businesses that have adopted sustainable business practices have reported the following benefits: • reduction in operating costs • improved identification and management of risks • created value through enhanced and positive customer response • increased ability to attract and retain employees • increased learning and innovation • reduced government intervention and compliance issues. Most businesses could use less energy and water, produce less waste and emissions and make significant savings by a few simple actions. These tips will help you get started.
1. Talk to your staff Whether you have a couple of employees or 50, your staff are your most valuable resource in becoming a sustainable business. Ask your staff what your business could do to help the environment and become more sustainable. You will be surprised what ideas they come up with.
Hot Tip Have a coffee morning and invite staff to share their ideas about being green.
2. Check your meters You can use less energy and make significant savings by making a few simple changes. However, before working out where to look for savings, you need to know how much energy your business is currently using. Monitoring your energy use can tell you when your peak times of energy use are. It should go down outside core business hours – if not, check why.
Hot Tip Turn off lights and equipment when not in use, especially at the end of the day.
3. What’s in your waste? Have a look in your waste bin or skip just before it is collected. You’ll probably find lots of materials which can be reused or recycled – some on your own site. However, waste is not just what is discarded into a bin or skip – consider wastage from unused raw materials, inefficiencies in processing and wasted labour. The real cost of waste is often 5 to 20 times the cost of its disposal.
Hot Tip Remove individual rubbish bins and place marked bins in communal areas that are clearly labelled with what can and can’t be recycled.
4. Fix those dripping taps
Liezel Jahnke Environmental & Fuel Services Manager Ph: 04 381 8843 liezel.jahnke@mta.org.nz Hot Tip To avoid the risk of a tap being left on, fit automatic push-tap controls.
5. Talk to your suppliers Environmental credentials are becoming more and more relevant to businesses. Ask your suppliers what they are doing. Consider asking for products that are from renewable, recycled or sustainable sources.
Hot Tip Look for eco-labels on the products, services and materials you buy.
Sustainable business programmes and service providers There are a number of organisations that your business can talk to about sustainability. Services include the provision of advice, support, networking opportunities, resources, training and advocacy. In many areas you can also contact your local council or local economic development agency for support and advice around sustainable business practices. • The Sustainable Business Network (SBN) provides affordable assistance for businesses who wish to learn more about being a sustainable business. SBN provides networking opportunities, training and business assessments through the "Get Sustainable Challenge". Visit www.sustainable.org.nz • The Natural Step (TNS) has developed a framework that helps organisations understand what sustainability means for their business. TNS provides an internationally proven methodology for incorporating strategies and identifying new solutions that steer businesses towards sustainability. Visit www.tns.org.nz • The Energy Efficiency and Conservation Authority (EECA) has a range of programmes for businesses to help them improve their energy use. Visit www.eecabusiness.govt.nz • Landcare Research offers a number of sustainability tools and products for business, including the carbonZero and Enviro-Mark certification programmes. Visit www. lancareresearch.co.nz • The New Zealand Business Council for Sustainable Development, in addition to major policy research projects, produces practical guides on how to measure and manage emissions, buy sustainable paper, undertake triple bottom line reporting, and support youth employment. An annual series of training workshops is also available. Visit www. nzbcsd.org.nz
For most non-manufacturing businesses the largest waste of water occurs in the washrooms and toilets. Ensure all taps and other water-using appliances are turned off when not in use. If the tap or other water-using appliance continues to use water when it is off, check if a washer needs replacing.
Source: Ministry for the Environment
3,000 members surveyed, and counting... MTA Environmental Standards create a baseline and consistent level of awareness of our environmental responsibility for Members and their employees. In December 2012 we reached a big milestone with over 3,000 MTA members now having completed environmental standards surveys! Over 60 percent of the members surveyed have met the standards. Where members already had their first survey some time ago, Business Managers are now rechecking and updating the information during their member review visits. An analysis of these surveys is underway to provide the Environment Committee and MTA Board with information about progress towards our target of all members meeting the standards by 31 May 2014. For more information about the MTA Environmental Standards, visit www.mta.org.nz/environment.
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MTA Gift Card sales soar in December After being introduced early in 2012, MTA Gift Cards gained good momentum leading into the strong Christmas sales period. Many members enjoyed a whopping month in December, selling over 9,600 MTA Gift Cards throughout the country. A large number of members will still have a smile from ear to ear, after receiving their commission payments for Christmas sales. One member in particular has now earned enough to pay their membership fees twice over! Stacks of gift cards flew off the shelves during the last week before Christmas, with consumers picking up last minute gifts for those hard-to-buy-for people. This resulted in around 5,000 card sales that week alone. The Happy Holidays Gift Card proved to be a popular choice amongst buyers during the holiday season, with 50 percent of all cards sold being loaded on this design. MTA wanted to give participating members a little bonus for selling the ‘Happy Holidays card’, so for every card sold we put them in the draw for a year’s worth of free fuel. The lucky winners of last year’s promotion are:
bie (right) congratulates Richard ‘MTA Business Manager Christine Lam loyee) of Butler Auto Mart’ (emp s Butler (manager) and Maria Keat
1. Mobil Te Anau 2. Atkinson & Dossett Ltd (Timaru) 3. Butler Auto Mart (Christchurch) Mark Dowling, owner of Mobil Te Anau, plans to share the gift cards loaded with a year’s worth of petrol amongst his staff, who are doing a great job promoting and selling the cards. “Thanks very much MTA, what a great surprise. We find the MTA Gift Cards easy to use and customers have been very accepting of them. It saves the business a lot hassle from using the paper vouchers, and is very easy for account reconciliation,” says Mark.
Chris Gifkins (owner) of Atkinson & Dossett Ltd
Since the product was launched on 1 March 2012, 1,420 members throughout the country have signed up and made transactions using MTA Gift Cards. The cards are proving to be a popular product, too – members who have sold 10 or more cards since the launch nine months ago have, on average, sold $5,431, earning themselves $163 commission. Couple this figure with a number of early adopters who have already paid off their membership fees this year, it’s Tracey McPheate and Mark Dowling (owner) celebrate
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clear MTA members have got themselves a real money maker. Caltex Westport Ltd has really got on board with the gift card movement and is consistently one of the top sellers. Owner Allan Walker said his secret for success with the cards is having good staff out front promoting them with every sale. “The cards are easy to display and load, and it means you don’t have to hold as many vouchers on site which is good, for security reasons, too,” he says.
MTA is pleased with the overall success of our gift cards and would like to thank all members for their contribution in getting the product up and running. We look forward to another exciting year ahead.
Floored by Irvine!
Matt Chote MTA Member Benefits Manager Ph: 04 381 8842 matthew.chote@mta.org.nz
Forming new partnerships is a critical part of our business so that we can bring more benefits to our members. Irvine Flooring provide services and product that most members will be able to benefit from. No matter what your business looks like, you’ll probably have a floor that people walk on. Therefore there’s some carpet or vinyl covering it, right? Irvine Flooring have options to suit everyone. Performance, fine-tuning, and endurance are things Irvine Flooring understands well. The company supplies a wide range of motor vehicle industry flooring solutions for everything from showrooms to washrooms; high-end carpets to carpet tiles, vinyl, rubber flooring and more. Founder, Don Irvine, says the company’s products and services dovetail neatly into the needs of the motor trade. “We’ve worked hard to develop a real appreciation of a diverse range of businesses from dealerships to repair shops.” “The right flooring can increase comfort for staff and clients; improve safety, reduce cleaning costs and, importantly, add to the visual appeal and professionalism of a business. In such a competitive industry, every bit of leverage you get, and every dollar saved, really counts.” Irvine Flooring also facilitates the complete service to take care of everything from on-site consultation to arranging measuring, quotes, and installation – all timed and carried out to minimise disruption to everyday trading. Don says this means clients can concentrate on what they do best, and maximise productivity. After 30 years in the industry, Don Irvine knows what he’s talking about. And he’s committed to sourcing the best flooring from around the world to meet the needs of New Zealand businesses
and homes. This is backed by a specialist consultant dedicated to MTA members. “Dean Chandler is our motor industry specialist. It’s something he’s totally passionate about, and he’s always available to help with suggestions and ensure clients get a prompt, cost-effective, appropriate long-term flooring product.” Irvine Flooring is continually adding new styles, designs, constructions, and colours to an already impressive range. Adding to this are in-house designers who can create carpets for specific spaces, incorporating logos or graphics.
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100 percent New Zealand owned, with Flooring Design and Distribution Centres in Auckland, Wellington and Christchurch, they’re ready to respond to needs around the country. Don says rubber is one of the most versatile and under-utilised floorings. Suited to heavy traffic areas and resistant to tears and scuffs, it’s at home in work bays and customer waiting areas. Another option is Irvine Flooring’s range of commercial vinyls. Like rubber, they’re hard-wearing, slip-resistant and available in a variety of colours and designs making them popular for toilets, lunchrooms, and customer areas. Irvine Flooring’s entrance matting is not only practical, it can be customised to deliver a cost-effective, memorable way to promote your business name, logo, or vehicle marques. The nylon surface of the mats absorbs dirt and moisture, and they’re machine washable with a rubber backing that won’t crack or tear. If you need carpet for showrooms or offices, Irvine Flooring also has a product that’ll kit you out. The needlepunch system (where carpet is interlocked, not woven) is one tough customer. Hardwearing, cost-effective and low maintenance, it can even be UV stabilised for use outside. Increasingly, on the domestic scene it’s used around pools and under play equipment. Carpet tiles are another good option. Quick to install, flexible and durable; they’ll give an excellent finish, long life and won’t cost an arm and a leg.
At the top end of the market is Irvine Flooring’s Premium Solution Dyed Nylon Carpet. It retains its quality, resisting fading and spills. It’s available in a wide selection of colours. If you want to create a sense of luxury without breaking the bank or having to splurge on cleaning, this is the perfect choice. Like to know more? Call Irvine Flooring’s motor trade specialist, Dean Chandler on 0800 377 753 or 027 518 9165. or visit www.irvineflooring.co.nz
MEMBER PROFILE : HESLOP MOTORS
Freezing works to heavy vehicle workshop – really?
By Stephanie Brunt – MTA Communications and Marketing Advisor
It takes a lot of vision to see that a derelict old freezing works site could be the perfect place for a purpose built heavy vehicles workshop – Lloyd Heslop and Jan Aberhart had that vision. Ten years of searching for the right place, and operating a business in cramped conditions, would be enough to knock most people’s spirits, but these two proved that perseverance is worth it in the end. Lloyd started Heslop Motors in 1984 and moved twice within six years, both times to bigger premises. In 2001, Jan and Lloyd were invited to look at the former Nelson freezing works. “We were told that no one would be crazy enough to take it on as it was deemed to have contamination issues,” recalls Jan. But in the middle of the night, with the light of a torch, Lloyd carried out a thorough inspection of the premises. Engineers were consulted, and Lloyd decided that if the price was right, he could make it work.
“It ticked all the right boxes of location, price and a large area to park and fix trucks. It just had old buildings that needed to be removed,” said Lloyd. “We brought in a demolition team, salvaged what we could, shifted a few buildings and demolished what didn’t fit.” They kept some of the buildings, simply renovating them to create a number of workshops – heavy transport, heavy engineering, car workshops, fuel injection, automotive machining and a parts department.
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MEMBER REVIEWS “As with all great projects, initially the dream seems impossible, then the impossible becomes a possibility, and the possibility becomes a reality,” said Jan. Having been in the business for nearly 30 years, Lloyd and Jan have noticed significant and rapid changes in the heavy vehicle sector. The sector is becoming a lot more sophisticated and technical, with operators dealing with considerable compliance issues, for not only vehicles and trailers, but also load systems, GPS and delivery deadlines. Personnel must have dangerous goods and Class 5 licences, as well as be experienced enough to safely operate the equipment they’re working on to know if it’s repaired to the appropriate standard.
The first six months of member reviews have been completed, with slightly over 50 percent of the membership having had a review already. It seems a good opportunity to share with you some of the data that comes from these reviews. As we progress, we hope to provide all members access to more information to help you make decisions and run your business. This article will focus on WoF prices and charge out rates. We apologise to those of you who don’t offer these services, and we hope to include information relevant to your business in future articles. Of the members surveyed so far, the highest WoF price was $69, and the lowest $19. The average charged by members was $45.98. The table below shows that our southern members have the higher priced WoF rates, while those in Auckland are on average around $10 cheaper. We have split this to allow you to get a sense of how your business compares based on your MTA Business Manager.
Business Manager
Average Wof Price
Christine Lambie
$43.10
(Marlborough, Nelson, West Coast, Canterbury)
Dave Simon
$46.22
(Bay of Plenty, Tauranga, Gisborne, Wairoa)
David Abbott
$41.89
(Auckland)
Felicity Wilson The old derelict freezing works Jan says “Heavy vehicle repair is becoming a highly technical trade but still encompasses the need for physical fitness in handling large components safely. I believe new technicians who become qualified and experienced have a bright future in our industry.” Heslop Motors are not just into trucks though; as Lloyd says, “if it has an engine, we have probably worked on it!” They work on large marine fleets, private vessels, fire trucks and fuel tankers. But working on fancy boats can have its quirks – work boots are definitely not allowed onboard (the floors need to be kept pristine) and as for grease, not a skerrick can be left behind. Working with heavy vehicle clientele means meeting demanding time frames with a short turnaround time needed. Heslop Motors also has high repair standards, which at times don’t fit the client’s requirements. “Our philosophy is to offer a high level of preventative maintenance in a timely manner, providing the customer with maximum availability at an affordable price. Communication is the key – it’s absolutely pivotal to an ongoing relationship,” said Lloyd. Jan and Lloyd have shown that having a dream and a lot of perseverance can be the start of big things – it is what you make of it. Not many people would have thought that a shoddy old freezing works could be the turning point for an already successful and established automotive business. But for Lloyd and Jan, that site, along with a dream, was just what they needed.
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$47.98
(North/South Taranaki, Wanganui, Central Main Trunk, Taumarunui, Horowhenua)
Ian Lamont
$48.63
(Wellington, Wairarapa)
John Henderson
$42.45
(Auckland)
Mary-Ann Martin
$47.39
(Waikato, Waitomo)
Michael Bradley
$45.85
(Central/Southern Hawkes Bay, Hawkes Bay, Manawatu)
Michelle Findlater
$52.47
(Southland, Otago, Central/South Otago, Gore)
Peter Nicholson
$46.58
(Northland, franchise dealers and service stations in Auckland)
Russell Lane
$43.09
(Canterbury, Ashburton, South Canterbury, North Otago)
Charge out rates also varied across the country, with rates in the north typically being higher, reflecting the higher cost of rent. The average nationwide was $70.63 plus GST, with the highest being nearly double that at $140 plus GST – this was for a member in a specialist area. All businesses need to ensure their pricing reflects the region as well as the service they are offering. Pricing also needs to ensure a reasonable return on investment for the equipment and training that is required in working on modern vehicles. If you have any questions, please contact MTA Wellington or your local business manager.
ADVERTORIAL
Top 10 Reasons for Business Planning and Investment in your Employees Two key areas to focus on whether you are starting out in business, looking to grow or simply trying to survive are to have a well thought out business plan and a focus on training and developing your employees. These two things combined ensure you have a clear vision for the business and a team who are motivated and in tune with the outcomes you desire.
10 Reasons for Business Planning To see if your business ideas will work: By writing a plan and outlining each aspect of your business, you can determine if your idea is actually viable. To outline each area of the business: A plan will provide an overview of all aspects of the business. You will be able to detail the who, what, where, when, and why of your day-to-day business operations, costs, and projected profitability. To learn about the market: Researching, analysing, and writing about the market not only provides you with an overview for your plan, but gives you greater insight into the overall market and it’s potential. To determine your financial needs: The process of writing your business plan will force you to analyze your financial picture. To set up milestones: By forecasting where your business will be in six months, one year, or five years, you are not only letting potential investors know your plans, but also setting up realistic milestones for yourself and your employees. To secure additional funding or loans: Your business plan can demonstrate that you have met goals and illustrate the business’s growth and need for additional funding, if required. To attract top-level people: Your business plan will give talented people an overview of your business. To attract investors: Before investors can decide whether or not to back your business financially, they will need to know as much as possible about how the business will operate/perform and what their investment dollar will be used for. To monitor your business: A business plan should serve as an ongoing business tool that you can use to monitor your progress. It is also important to regularly complete a S.W.O.T Analysis (Strengths, Weaknesses, Opportunities, Threats) which is a timely reminder of the various risks your business faces. From this, you can develop strategies to mitigate this risk. To devise contingency plans: While business plans often include some contingency plans, by virtue of having the document available, you can see how and where you can make such changes relatively quickly if, and when, necessary.
Russell Holmes Business Advisory Principal
10 Reasons to Invest in Your Employees To increase productivity: If staff know what they’re doing and are properly trained, the business productivity will increase with better quality service/products and more efficient staff. To reduce employee turnover: Investing in your employees will make them feel that you are interested in developing their skills and they may stay with the business longer. To decrease need for supervision: Free up manager’s time and effort, and empower employees to do the work themselves. To increase ability to incorporate new technologies: Ensuring that your employees are current with technology will not only enable them to do their job better, but also ensures that your business is at the forefront when it comes to the competition. To increase safety to decrease work-related injury/illness: Training in health and safety will reduce the amount of work-based injuries which occur. This protects not only the employee, but also the employer when it comes to possible claims. To maintain employee credentials/certifications: Maintaining credentials is cheaper than allowing them to expire and starting again. Ensure that the hard won qualifications of your employees remain up to date with regular training. To help employees meet new responsibilities: Would you allow your 16 year old to drive a car without any driving instruction? Then why do businesses promote employees to new positions without giving them the necessary skills to perform their new role effectively? Training for newly promoted employees is beneficial to both the business and the employee in terms of productivity, effectiveness and efficiency. To increase job satisfaction, morale and motivation: A happy workforce is a productive workforce. Training increases the well being of employees and reduces absenteeism, mistakes and stress in the workplace. To enhance company image: PR is an important part of business. Gaining an accreditation can be prestigious in terms of promoting the business and ensuring that people would like to work for, and with, the organisation. To enhance risk management: Training in essential areas will reduce the risks associated with employing people and potential Employment Law claims. Remember, the average cost of just defending an employment PG or claim is around $10k, and that’s excluding an award made against you.
About WHK Group: WHK Group is the fifth largest accounting and advisory firm in Australasia, with over 120 offices in Australia and New Zealand. WHK is also the largest provider of accounting and related services to small medium enterprises and high net worth clients. For more information, visit www.whk.co.nz or contact Russell Holmes on 04 569 9069 email: russell.holmes@whk.co.nz
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Managing long term sickness absence (or dismissal for medical incapacity)
Kerryn Foote - MTA HR Advisor Ph: 04 381 8841 kerryn.foote@mta.org.nz
“My employee has injured themselves snowboarding/playing rugby/motocross riding and he’s stuffed his right shoulder. He’s had six weeks off work and he’s just called and said he needs another two weeks off and there’s no guarantee that he will be right to come back to work after that. The work is just piling up. How long do I have to keep his job open?” Occasionally employees will suffer significant injuries or illnesses in their lives, and these injuries or illnesses can take a lot of time to heal. This can mean that the employee is off work for a significant period of time. There is no hard and fast rule on if or when an employer can fairly cry halt to long periods of leave for illness. It all depends on the details of the situation and requires a thorough consultation process with the employee. If the employee had an accident causing them to be absent from work to recover, the Accident Compensation Corporation (ACC) will likely be involved. If ACC approves the claim, the employee will be paid weekly compensation and may be entitled to rehabilitation support while they are recovering. ACC will assign a case manager to the employee and may communicate with you about the options for returning to work. This might include a graduated return to work possibly beginning with ‘light duties’. Often automotive repair businesses don’t have the option of light duties as the environment is full of heavy lifting and the need for both strength and fine motor skills in most tasks. You must be able to provide a safe working environment, and if you don’t have any available light duties, be up front with ACC and the employee about this. When an employee is off work sick for an extended period, it can put a great deal of pressure on your business, especially when these employees work in specialist roles which are not easy to cover at short notice. Most often you have no real choice but to stretch your existing staff to cover the person on sick leave. This puts pressure on everyone, particularly in small businesses. You don’t have to suffer indefinitely holding a position open for an employee who is unable to return to work for some time. You do need to be open with your employee about your thoughts around the future of their position at the earliest possible stage, and consult with them before making any decision. Be clear with your employee about your concerns for ongoing leave and employment so that they have the opportunity to consider and respond to those concerns. There may be a workable alternative to the problem that you can discuss and agree on. If you are considering dismissal due to medical incapacity, you will need to notify your employee that you are considering dismissal. MTA HR Advisor can assist you with this process. To begin with you will need to request medical information on the employee and this requires the employee’s knowledge and consent. The next step is to set up a meeting with them to discuss their medical information and any other relevant details.
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radiator February 2013
The things you should be looking at when considering dismissal could include: · · · · · · · · · · · ·
what the medical information shows about the fitness of the employee for work outlook for recovery whether there is a return to work date on the horizon how long the employee has been off work how many employees there are in the business that could cover the role whether the role can be filled temporarily whether the injury or illness was work related what is in the employment agreement (terms and conditions of employment) the years of service of the employee safety considerations consistent treatment of other employees (ie employees in similar situations should be treated similarly) what alternatives to dismissal are available
Any decision about dismissal needs to be one that a fair and reasonable employer could come to; being fair to the employee but balancing this with the needs of the business. It is a very good idea to seek professional advice from Kerryn, our MTA HR Advisor where medical incapacity problems arise.
Creating a safer, healthier environment is everyone’s responsibility.
So, thanks for your support. The collection and responsible disposal of synthetic refrigerant gases has been playing a successful role in the recovery of Earth’s ozone layer. As a Recovery partner, your contribution has been money well spent.
“The worst has most likely passed and we now expect a gradual recovery. This is indeed great news.” NIWA NEW ZEALAND 29.03.09
Maintaining our planet’s life-sustaining environment is everyone’s responsibility. As we continue to phase out ozone depleting refrigerant gases, our attention now extends from ozone depletion to the wider issue of climate change. So, thanks in advance. Let’s keep up the good work.
“…human beings can get together… and avoid ecological catastrophe.” Paul Wapner, Director of Global Environmental Politics, American University AS REPORTED, NZ HERALD 30.03.09
Trust for the Destruction of Synthetic Refrigerants www.refrigerantrecovery.co.nz 70 •
radiator February 2013
BOSCH Annual awards and golf day by Cathy La Ville MTA Advertising Sales Representative The 2012 annual Bosch golf day and awards evening was held at the scenic Formosa Golf and Country Club in Whitford. With lingering bad weather in Auckland from the recent storms across the country, I was a little dubious about continuing with the golf day. However, the weather didn't dampen any of the activities or spirits except to cost some golfers a whole heap of lost balls in one case a total of 12 balls! Many thanks to the 'MTA team' Bruce Winter (Orica Lubricants), Jonathon Maddren (Repco) and Phil Cawdron (Honda) for taking the time to participate in this event. The awards evening gave everyone the opportunity to recognise and congratulate those businesses who'd achieved during the year. The major winners were: Most supportive business BD - Diesel and Turbo Christchurch Most supportive business BCS - Foster Motors Best new business - Anzac Automotive Dealer of the Year - Tonys Auto Clinic
The 'MTA team' left to right Phil Cawdron, Cathy La Ville, Bruce Winter and Jonathon Maddren
marsh.co.nz
NOT OUR IDEA OF TAILORED MOTOR TRADE INSURANCE! When it comes to motor trade insurance, a cheaper off-the-rack option is not always the best fit. It’s a bit like pattern parts. At Marsh, we’ve been working closely with MTA members for many years, so we understand that one size does not fit all. We know that when a policy is made to measure it means you’re assured of the best possible fit, flexibility and cover, so your reputation stays protected too. Don’t settle for ill-fitting insurance, talk to Marsh today about motor trade insurance that’s tailored for your business.
Call Marsh today 0800 682 636
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MAR0223 Marsh Radiator.indd 1
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MTA Executive Team
STEPHEN MATTHEWS Chief Executive Officer
Board of Directors 2013 David Storey
Phone 04- 381 8820 Email: stephen.matthews@mta.org.nz
President
Auckland 09-415 8569 • president@mta.org.nz
Malcolm Davison Vice-President Auckland 09-360 3200 • vicepresident@mta.org.nz
JIM GIBBONS
Finance Director
Wellington 04-384 9734 • Jim.gibbons@colmotor.co.nz
IAN STRONACH
BOB BONIFACE Auckland 09-636 5463 • bob.boniface@xtra.co.nz
MARK DARROW
GAVIN STILL
General Manager Marketing & Communications
General Manager Member Benefits
Phone 04-381 8801 Email: ian.stronach@mta.org.nz
Phone 04- 381 8822 Email: gavin.still@mta.org.nz
Auckland 021-888-858 • mdarrow@pggwrightson.co.nz
Dave Harris Waikato/Thames Valley 027 474 8900 • dave@matamata.co.nz
JUDY LANGE Southland 03-218 7149 • judy@autoservices.co.nz
Richard Punter Hawkes Bay 021-943 611 • richard@stratix-management.com Wellington 04-478 2477 • keith.webb@xtra.co.nz
NORTHERN REGION
KAETRIN STEPHENSON
Phone 04- 381 8816 Email: dougal.morrison@mta.org.nz
Phone 04- 381 8807 Email: kaetrin.stephenson@mta.org.nz
General Manager Advocacy & Training
Keith Webb
MTA Business Managers
DOUGAL MORRISON
Chief Financial Officer and Administration
Your Business Manager will provide you access to market leading training, introductions to business specialists and mentors and a range of discounts to ensure your business operates at its full potential. To take advantage of these benefits please contact your local manager or Gavin Still 04 381 8822 or gavin.still@mta.org.nz
CENTRAL REGION
John Henderson
David Abbott
Peter Nicholson
(Regional Manager) PO Box 331369, Auckland 0740 Phone 09-488 0962 Fax 09-488 0763 Mobile 0274-93 9942 john.henderson@mta.org.nz
PO Box 9214 Newmarket Auckland 1149 Mobile 0274-448 772 Fax 09-271 1397 david.abbott@mta.org.nz
Dealer/Service Station Specialist Phone: 09 473 5975 Fax: 09 473 5976 PO Box 331369 Auckland 0740 peter.nicholson@mta.org.nz
Auckland, Northland
Greater Auckland area,
Auckland, Northland
SOUTHERN REGION
CHRISTINE LAMBIE Marlborough, Nelson, Canterbury, West Coast
PO Box 22 246, Christchurch 8142 Phone 03-379 6186 Fax 03-384 0373 Mobile 0274-420 899 christine.lambie@mta.org.nz
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RUSSELL LANE
MICHELLE FINDLATER
Phone 03 379 6185 Mobile 027 297 1722 Fax 03 384 0373 russell.lane@mta.org.nz
PO Box 8018, Glengarry Invercargill 9845 Phone 03 216 2682 Mobile 027 497 1568 Fax: 0800 000 695 michelle.findlater@mta.org.nz
Canterbury, Ashburton, South Canterbury, North Otago
radiator February 2013
Otago, Central Otago, South Otago, Gore, Southland
Dave Simon
MICHAEL BRADLEY
FELICITY WILSON
(Regional Manager) PO Box 15531 Tauranga 3144 Phone 07-579 5596 Fax 07-579 5535 Mobile 0274-946 162 dave.simon@mta.org.nz
PO Box 318, Feilding 4740 Phone 06-323 0522 Fax 06-323 0526 Mobile 0274-402 617 michael.bradley@mta.org.nz
PO Box 1003, New Plymouth 4340 Phone 06-753 0032 Fax 06-753 0034 Mobile 027-220 5392 felicity.wilson@mta.org.nz
Bay of Plenty, Tauranga, Gisborne and Wairoa
Central/Southern Hawkes Bay, North/South Taranaki, Hawkes Bay, Feilding, Wanganui, Central Main Trunk, Manawatu, North Wairarapa. Taumarunui, Horowhenua,
IAN LAMONT
MARY-ANNE MARTIN
PO Box 9244 Wellington Phone 04-235 7380 Mobile 0274 430 289 Fax: 0800 000 695 ian.lamont@mta.org.nz
PO Box 4475, Hamilton East 3247 Mobile 027 440 2618 Fax: 0800 000 695 mary-anne.martin@mta.org.nz
Wairarapa, Wellington
Waikato, Waitomo
Branch Presidents Northland
Simon Phelps 09-470 3905 sphelps@northtec.ac.nz
Auckland
Graham Barr pmsltd@xtra.co.nz
09-299 6586
Waikato/ Thames Valley
Andrea Andrew andrea@probars.co.nz
07-847 2375
Tauranga
Sean Squires 07-544 0920 sean.squires@boppoly.ac.nz
Waitomo
Peter Kerr-Bell 07-873 8169 peter.kerr-bell@inghamoto.co.nz
Bay of Plenty
Ross Birchall rosbir@clear.net.nz
07-345 5442
Gisborne
Steve Scragg makaraka@xtra.co.nz
06-867 5499
Wairoa
Stewart Halpin 06-838 6922 wairoamotorcycles@xtra.co.nz
Hawkes Bay
Grant Lower stichautos@xtra.co.nz
> Auto Air Conditioning, Heating & Ventilation Committee Keith Webb (Board Rep) Wellington Quim Silva Auckland Michael Kelly Gore Dave Harwood Auckland Rodney Smith (co-opted) Waikato Liezel Jahnke MTA Wellington Office
04 478 2477 09 376 6691 03 208 1050 09 443 8025 07 849 6906 04-381 8843
> Automotive Technology Committee David Storey (Board Rep) Auckland Anthony Allen (Chair) Tauranga Owen Woodman Horowhenua Matt Rogers Auckland Russell Keeler (Co-opted) Gore Garry Williams MTA Wellington Office
09 415 8569 07 549 0675 04 293 7651 09 917 9417 03 208 4240 04-381 8817
Ctrl Hawkes Bay Paul Shanks 06-858 8086 pshanks@ruahinemotors.co.nz Taumarunui
Paul Rushbrooke 07-895 8110 hondafirsttaum@xtra.co.nz
> Environment Committee
North Taranaki
Kerrie Thomson-Booth 06-758 5451 fitz.aut.ltd.np@xtra.co.nz
South Taranaki Wanganui
Brett Stratton 06-278 5756 haweramufflers@xtra.co.nz Mike Johnston 06-345 8339 holdawaysltd@paradise.net.nz
Ctrl Main Trunk Manawatu & North Wairarapa
Colin Fredrickson 06-385 4151 horopito.motors@xtra.co.nz Peter Morgan 06-355 4460 mainstreetautos@xtra.co.nz
Malcolm Davison (Board Rep) Auckland Hamish Jacob Wellington Michael Farmer Tauranga Matthew Foot Wellington Peter Robinson (Co-opted) Oamaru Tony Everett MTA Wellington Office
Wairarapa
Jay Sutherland 06-378 9998 autofix@vodafone.co.nz
> Heavy Vehicle Advisory Group
Horowhenua
Ken Shugg 06-364 5198 k.a.shugg@clear.net.nz
Wellington
Phillip Saxton 04-939 4318 saxtonautos@paradise.net.nz
Marlborough
Phil Brown motors@xtra.co.nz
03-577 9959
Nelson
Paul Kelly pnkelly@clear.net.nz
03-970 0559
West Coast
Dave Larkin lbsc@xtra.co.nz
03-738 0029
Canterbury
Joris Sanders 03-366 3384 joris@leadingedgeautomotive.co.nz
Ashburton
Malcolm Lovett 03 308 9109 malcolm.lovett@clear.net.nz
Judy Lange (Board Rep) Southland Craig Murray (Chair) Auckland Ross Birchall Bay of Plenty Liezel Jahnke MTA Wellington Office
09 636 5463 06 278 8233 06 758 4085 03 366 9537 04 237 5898 04-381 8837
judy@a1autoservices.co.nz craigm_386@hotmail.com ross@bmautomotive.co.nz liezel.jahnke@mta.org.nz
09 360 3200 04 802 8750 07 578 6017 04 587 0005 03 433 0135 04-381 8827
mdavison@giltrap.com hjacob@capitalcityford.co.nz mikef@farmerautovillage.co.nz matthewf@brendanfoot.co.nz ceo@nomg.co.nz tony.everett@mta.org.nz
> Franchise Committee
Keith Webb (Board Rep) Wellington Wayne McCurdy (Chair) North Taranaki Craig Murray Auckland Brent Ward Wairarapa Lloyd Heslop Nelson Merv Avery Manawatu Brian Sara Wellington Garry Williams MTA Wellington Office
04 478 2477 06 769 6506 09 294 8159 06 370 3818 03 543 9400 06 354 7164 04 495 2505 04-381 8817
keith.webb@xtra.co.nz delwyn@mccurdyeng.co.nz craigm_386@hotmail.com brent@waidiesel.co.nz admin@heslops.co.nz merv@transag.co.nz brians@vtnz.co.nz garry.williams@mta.org.nz
06 877 7621 06 867 6638 09 845 5950 07 571 3040 06 357 7027 04-381 8827
richard@stratix-management.com paul@cgmmotorcycles.co.nz henry@experiencebmw.co.nz info@bayride.co.nz kevin@cityhonda.co.nz tony.everett@mta.org.nz
> Motorcycle Committee Richard Punter (Board Rep) Hawkes Bay Paul Corrin Gisborne Henry Plowright Auckland Lindsay Beck Tauranga Kevin Carian (co-opted) Manawatu Tony Everett MTA Wellington Office
> Service Station & Convenience Store
03-688 5922
North Otago
Peter Robinson ceo@nomg.co.nz
03-433 0135
Central Otago
Richard Smith 03-444 9365 cjsinclair.ranfurly@xtra.co.nz
Dave Harris (Board Rep) Waikato Ross Shadbolt Auckland John Patton Waikato Christopher Rawson North Otago Roger Bull (Co-opted) Hawkes Bay Liezel Jahnke MTA Wellington Office
South Otago
Wayne Eyles gwe@actrix.co.nz
03-418 1348
> Used Vehicle Committee
Gore
Brian Pay ivsgore@xtra.co.nz
03-208 1185
Southland
Neil Allan 03-214 2136 neil@autotechtuning.co.nz
radiator February 2013
bob@rabon.co.nz mr.fix@xtra.co.nz bjmeuli@xtra.co.nz alan@atomicpanel.co.nz neil@autocrash.co.nz bob.mccoy@mta.org.nz
03 218 7149 09 294 8159 07 345 5442 04-381 8843
South Canterbury Murray Kitchen mkskoda@xtra.co.nz
73 â&#x20AC;˘
david@supershoppes.co.nz tonysauto@xtra.co.nz woodmanauto@xtra.co.nz matt.rogers@asrl.co.nz rdkeeler@xtra.co.nz garry.williams@mta.org.nz
> Collision Repair Committee Bob Boniface (Board Rep) Auckland Andrew Purser (Chair) South Taranaki Barry Meuli North Taranaki Alan Berry Christchurch Neil Butterfield (Co-opted) Wellington Bob McCoy MTA Wellington Office
06- 878 7700
keith.webb@xtra.co.nz aucklandcity@coolcar.co.nz mickelly@esi.co.nz northshore@coolcar.co.nz sikaseeker@coolcar.co.nz liezel.jahnke@mta.org.nz
Jim Gibbons (Board Rep) Wellington Leslie Baxter Gore Ian Charlton Auckland Carl Doggett Canterbury Ian Humphrey (Co-opted) Manawatu Tony Everett MTA Wellington Office
027 474 8900 09 296 5477 07 868 7090 03 434 8798 06 870 8091 04-381 8843
04 384 9734 03 2081234 09 2630353 03 3778873 06 3555761 04-381 8827
dave@matamata.co.nz direct_imports@xtra.co.nz thamesA1@xtra.co.nz bp2gooamaru@netspeed.net.nz roger@csbgroup.co.nz liezel.jahnke@mta.org.nz
jim.gibbons@colmotor.co.nz leslie@carnabycars.co.nz ian@advantagecars.co.nz carl@tcm4wd.co.nz sales@ianhumphrey.co.nz tony.everett@mta.org.nz
FREE for MEMBERS ONLY plus inclusion to MTA website (Member No required/maximum 30 words) Non Members $15 plus GST for 30 words BOLD IT only $5 extra. EXTRA WORDS $1 per word. email to radiator@mta.org.nz
SITUATIONS VACANT Automotive Technician/Mechanic
Vacancy in a well established, fully equipped Service Station/ MTA Workshop in Kirwee. WOF & NZ Trade Qualification preferred. Involves servicing and repairing a diverse fleet of vehicles. Excellent conditions. The successful applicant must be honest, reliable and have the ability to work unsupervised. For more details phone Stuart (03) 318-1847 or 0274-814-000 or email CV with covering letter to: kirweechallenge@clear.net.nz
Automotive engineER
required for franchise parts and service dealer in Taumarunui. WOF Authority preferred. Servicing all makes and models. Phone Gary 07 895 7493
WHEEL ALIGNMENT TECHNICIAN/MECHANIC Wanted for busy Christchurch MTA Workshop. WOF and NZ Trade qualification preferred. Fantastic conditions and teammates. Excellent communication & exceptional service essential. Contact Wayne on 0274 494 181
SENIOR TECHNICIAN
We have an exciting opportunity to join a leading franchise dealership in Whangarei. Will suit a tech wishing to advance to a more senior or foreman level. We have a fully equipped modern workshop and actively invest in factory backed training. Email your CV to: admin@icmotorgroup.co.nz
Auto-electrician or Mechanic Keen to live in Wanaka?
We're looking for an experienced technician to join our busy workshop. You will be required to work on a range of vehicles, doing all types of auto-electrical and mechanical diagnosis and repairs, as well as WOFs and tyres. Ideally, you will have a trade certificate and preferably AVI certification. Good hourly rate for the right person. Enquiries to Grant 03 443 7393
Used Vehicle Sales Manager
Due to expansion within our Used Vehicle Sales Department we are seeking to employ a Used Vehicle Sales Manager to lead the department. Contact Rob Ryan (0274) 363 800.
Qualified Motorcycle Mechanic wanted for our busy
workshop in Stoke, Nelson. We need a selfmotivated, versatile, experienced mechanic, with an ability to learn with specific Industry Training as required. We offer excellent working conditions and environment with a good remuneration package. Email your CV to info@ morleymotorcycles.co.nz
BUSINESS FOR SALE/LEASE petrol station shop and workshop Freehold going concern. Forecourt and rear yard 400m2. Business turnover is on average close to $1m for the last 5 years. 50+ year tanks circa 2000. Potential to lease out some of the building as a workshop creating rental income. (would lease it back long term, if it suited you). Details are available with confidentiality agreement. Selling well below value in the low to mid 400k range. “Cheviot Motors - Challenge service station & Workshop. Historic business, owners retiring. Large rural catchment & client base. Business $160,000 L&B $225,000 Phone Ron Dougall 03 379 1779, 027 436 0950 www.christchurchbusinesssales.co.nz REAA2008”
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radiator February 2013
Dual Franchise Motorcycle Business available Main Centre, established and desirable Brands / Trading name. Modern high profile premises for lease or purchase, Strong database, stock and plant at valuation. email: franchiseopportunitynz@gmail.com LOWER HUTT. Small, well established (23 Years) Automotive Workshop, specialising in European cars. Fully equipped business with latest diagnostic equipment. Loyal customer base. Ph 0275 374 838 Business Opportunity – Operator required for busy service station with 4 bay workshop and excellent shop sales. Busy main road location in Timaru, high traffic flow. Low investment required to enter this $4mill+ turnover business. Contact Craig on 027 2880122 or craig@npd.co.nz full workshop and service station located in Tahuna. Successful business which has been trading for over 55 years. Lease $500 per week. Contact Roy 07 887 5742. SERVICE STATION, SHOP, CAFe & WORKSHOP FOR SALE 10 year Gull NZ contract for Force 10, Regular 91 & ADO Diesel. Contact Bruce Thomas - Gull Atiamuri RD1. Ph: 07 333 2300 Expressions of interest, Automotive business for sale, Canterbury. Est. 11 years. modern premises and Equipment WOF authority 700k plus t/o great opportunity, write PO Box 16288 Hornby Christchurch 8003 BUSINESS/INVESTMENT ST. HIGHWAY 1 HAMILTON. Long established auto workshop. owned for 37 years. Fully equipped 3 bay plus secure area can be leased out separately or used as car sales area. Look at lease. Rent to buy, all options open. Phone Dennis ah: 07 8464200. EXPRESSIONS OF INTEREST KAIKOHE Modern fully equipped 3 bay automotive and engineering workshop, WOF Authority, HIWAY brand trailer manufacture and sales. Long term lease, owner retiring. Phone: 021 273 1794 Mechanical workshop Dismantling yard TE AWAMUTU waikato Well established, good customer base WOF. mechanical repairs, with dismantling forklift, tyre machine, computer network. good size workshop and stores, large pit, 2.5 acres industrial property with 3 bedroom house, flat land can be subdivided. Ph 07 871 3449 Business sALE - Inland north Otago, very busy auto workshop. Good customer base. Working on cars, 4WD vehicles, boats, inboard and outboard. Chainsaws, mowers and trucks. Have breakdown service, with a large vehicle recovery truck, has goods service licence, and have vehicle recovery contracts. Stock and plant at valuation, home 03 438 9849 or 0274 968878 anytime.
PARTS/EQUIPMENT FOR SALE ACES SCOPE ATS 5000- Dual channel scope includes signal generator, External trigger button, conversion to mobile unit, dongle, ATIS data cd rom, as new laptop Dell Vostro 1015wxp/ w7 250gb hdd15”. Unit is like new and copy of the tax invoice is available. Asking price $4500 NITROGEN Generator E170 near new caps, brochures and sign included. 42 months @$492.30 per month to finish of contract. Machine has had little use and is surplus to requirements as the business has been sold. Ph. 021 0821 4216
CAR WASH PREMIER BRUSH DRIVETHROUGH. Complete and functioning. New brushes 6 months ago. Site closed (Caltex Ruahine, Palmerston North). Dismantling required. Phone Jeremy 021 653 779 SUMAKE POWER STEERING FLUSHING MACHINE Hardly used. New & used fluid containers. Plug into wall with vacuum gauges and flowing quantity gauges. $550. Phone Kelly on 09 430 3728 or email kelly@kellysauto.co.nz WHEEL SERVICE EQUIPMENT - Tyre balancers, Tyre changers for automotive and truck use, Wheel alignment systems, side slip testers. Ph: Sulco Equipment 0800 800488 www.sulco.co.nz TRANSMISSION FLUSHERS - Air conditioning service equipment, Sulco Equipment has new, used and ex demo. Ph: Sulco Equipment 0800 800488 or www.sulco.co.nz TULMAC CARBURETTOR SPECIALISTS Full reconditioning service, carburettor body rebushing and shafts supplied. Specialising in Weber, Dellorto, Su Stromberg etc. Contact Graeme Tulloch Ph: 027 612 2312 or 06-368 2202 Levin. BEAMSETTER – (Headlight Aligner) New, plus other WOF equipment. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE LATHE. New Caorle Brake Lathes. Made in Italy. On & Off Car. Phone Stocks on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE TESTER - New MAHA roller brake testers. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz. CAR HOIST – BRAND NEW 2 POST HOISTS available from only $3,495 + GST installed. Also 4 Post Hoists, Wheel Alignment Scissor Lifts, Belly Lifters also available. Phone Stocks Equipment 0800 863 784 email: equipment@georgestock.co.nz TYRE CHANGER & WHEEL BALANCERS. New & Used Tyre Changers. Phone Stocks Equipment on 0800 863 784 or visit www.georgestock.co.nz WHEEL ALIGNER – HUNTER. New & used Wheel Aligners, Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz TOYOTA GENUINE CYLINDER HEADS from $650.00. Timing Belt Kits from $118.00 1KZTE Solid Flywheel Conversions $700.00 Prices excl GST. Ph 07-578 9889. TOYOTA AUTOMOTIVE DIAGNOSTIC SCOPES PC based, extremely powerful and easy to use. phone Chris at Metermaster NZ Ltd 09296 7601, 0800METERS or 021 953 129. Carburettor reconditioning including classic and performance makes, 40 plus years trade experience. Free advice. Contact Graeme Tulloch, Tulmac Carburettor Specialists, Ph: 027-612 2312 or 06-368-2202 Seat Belt Mounting Plates Buy direct from the manufacturer. Quality plates and extensions at good prices. Prescott Engineeering Ltd, 7 Prescott St, Penrose. Ph 09 5797424
We are pleased to advise that we are open for business
WORKSHOP SOLUTIONS TRAINING COMPANY “Inter-active learning 4 practical people” WOF AVI pre exam coaching WOF Update courses, full or half day theory and or practical training PRS management coaching (Training & coaching for individuals or groups)
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Philip Tutty M: 021 843 000 Ph: 07 856 3536 E: philip@workshopsolutions.co.nz
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BMW/MINI PARTS Engine - filters, gaskets, seals, tensioners, idlers, belts, camkits Brakes - disks, pads, shoes, cylinders, hoses, sensors, accumulators Suspension - arms, bushes, balljoints, links, shocks
ENGINE WAREHOUSE
Steering - racks, hoses, tierods, trackrods, universals
- Prices to the trade - Trade warranty
Cooling - waterpumps, thermostats, radiators, expansion tanks, hoses, hose fittings, viscous fans, heater valves
NEW ZEALAND WIDE - WHOLESALE ONLY Warehouses in Auckland, Christchurch, Geraldine & Invercargill
Includes parts & labour
ELECTRICAL - abs/cam/crank sensors, airbagmats/wiring, fuel/washer pumps, sliprings, fan resistors, ignition locks, window regs
FREE PHONE 0800 80 90 96
Over 1000 units in stock. Most transmissions to suit.
BM WORKSHOP
-Prices to the trade -Excellent profit centre for tyre shops & garages -Quality brands -Second hand & budget tyre options
FREE PHONE 0508 252 477 Email: blairs@blairs.co.nz www.blairs.co.nz
Ph: 09-376 1250 Fax: 09-376 1283
Email: blairs@blairs.co.nz
www.blairs.co.nz
POWER STEERING PROBLEMS? Call the Specialists for
ING SPE
• Fast, efficient service • No-obligation quotes • NZ’s largest range of tested exchange units • Passenger & Commercial • All makes of vehicles
CI
ISTS
POWE
EER ST
AL
R
(estab.1964)
Ph: 09-524 6519
AU
Email: airflo@xtra.co.nz Fax: 09-524 6363 www.airflohydraulics.co.nz
CK L A ND
9 Alma Street, Newmarket, Auckland
February Special
Cylinder Heads • Gaskets • Head Bolts • Cylinder Head Assembly • Engine Parts
WLT Kit
Engine parts to suit Japanese and European engines.
• Complete Head • Head gasket set • Head Bolts • ACL Head gasket
$1250 + GST Free Shipping 77 •
radiator February 2013
24 point quality checked cylinder heads. Sold over 5000 cylinder heads High Spec gasket approved by NZ Engine Reconditioners. Comprehensive parts and Labour warranty.
0800 422 634 sales@acmeimpex.co.nz Available Nationwide
IMPORT • EXPORT • DISTRIBUTION
www.acmeimpex.co.nz
ADVERTORIAL
Remsa Ultra Ceramic Disc Pads With over 40 years of experience, Remsa is a worldwide manufacturer of premium quality brake parts for the automotive industry. Their story is one of continuous improvement and technological development, placing the company among the world’s leading brake pad manufacturers. Continuing Remsa’s policy of offering the best technical solutions to meet the ever increasing demands of modern motor vehicles and drivers, Remsa’s R&D Department has developed a ceramic based friction material offering an excellent balance between performance, durability, comfort and longevity. When it comes to the ‘comfort’ aspect of brakes, Remsa has always been committed to minimising the most annoying aspect during the braking process – noise.
Quiet Braking Driver comfort is always one of the important requirements during the testing of a new Remsa formulation. Remsa ULTRA CERAMIC has returned very impressive results in noise level tests under all conditions when tested against both OE and competitors brake pads. All the elements working during vehicle braking (steering, suspension and the brake components themselves) have an influence in the types of noise produced. It is the friction material, backing plates and insulating shims used in all Remsa ULTRA CERAMIC which are instrumental in cancelling out the low frequency noises which these elements produce. With Remsa ULTRA CERAMIC you can listen to everything but your brake pads!
Low Dust
Environmentally friendly, asbestos free, clean wheels Friction results in wear and dust particle emission. Depending on the material formulation the amount of dust and powder created during the braking process can affect the colour and appearance of the rotors and wheels. This dust not only makes expensive wheels look dirty, but the material formulation in some pads can also potentially lead to damage of the wheels surface. Remsa ULTRA CERAMIC brake pads have been formulated to reduce both wear and particle emissions. The result is an asbestos free, environmentally friendly product, which increases the service life of disc rotors and brake pads while helping to maintain the cleanliness of the wheels and protect the environment.
Superior Stopping
Stable friction coefficient under all driving conditions
The main aim of a brake pad is to provide customers with consistent performance and reliable braking under a range of driving conditions, driving styles and temperatures. Remsa ULTRA CERAMIC brake pads are specifically designed to provide a stable coefficient of friction comparable to the O.E. equivalent brake pad across all driving conditions and driving styles. You can be assured that Remsa ULTRA CERAMIC brake pads deliver an optimum and stable braking performance normally only achieved from top quality O.E. ceramic brake pads.
Long Life
Low pad and rotor wear for a long useful service life Remsa ULTRA CERAMIC brake pads are manufactured using an advanced ceramic friction material formulation. Benchmark testing of Remsa ULTRA CERAMIC brake pads has proven that dust particle emission and brake pad wear is much lower than those found in other brake pads, meaning Remsa ULTRA CERAMIC brake pads last longer and are much cleaner than other comparable brake pads tested. The outstanding results achieved by Remsa ULTRA CERAMIC have only been possible due to comprehensive testing designed to meet or exceed original equipment requirements. This testing involved both road and laboratory tests to ensure the new ceramic formulation Remsa ULTRA CERAMIC continues the high standards expected of Remsa products worldwide.
78 •
radiator February 2013
Today Remsa leads the European aftermarket in the manufacture of brake friction products. This position in the industry is one of which they are justifiably proud, and is the result of many years of development, strategy and quality. Automotive Supplies NZ Ltd has a long association with Remsa and is pleased to be able to offer this new and exclusive range of ceramic pads to the NZ trade. For further information & contact details please see the outside back cover of this issue of MTA NZ Radiator magazine.
Mit 2573
OR REWARDS LIKE
Mitsubishi Genuine Parts are all you should fit to a Mitsubishi. order now to increase your Genuine rewards Points balance. to find out More Visit MMnZ.co.nZ or call 0800 54 53 52. take a look at these latest offers:
Pollen filters
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caM belt kits
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water PuMPs
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offers aVailable at ParticiPatinG Mitsubishi Parts and serVice dealers while stocks last. Prices are recoMMended trade Prices (rtP) and exclude Gst. Prices May chanGe without notice. for More inforMation on our Genuine Parts see your local authorised dealer.
CERAMIC BRAKE PADS
Low Noise
Stable Friction
Extremely Low Noise
Stable Friction Coefficient Under All Driving Conditions
Environmentally Friendly
Low Pad And Rotor Wear
Environmentally Friendly, Asbestos FREE, Clean Wheels
Low Pad And Rotor Wear For A Long Useful Service Life
REMSA ULTRA CERAMIC brake pads have been specifically formulated to reduce both wear and dust particle emissions. The result is an asbestos free, environmentally friendly product, which increases the service life of disc rotors and brake pads while helping to maintain the cleanliness of the wheels. Extensive range available to suit all popular vehicles.