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contents
22
May 2013
6
CEO Comment - Stephen Matthews Safer Journeys - Evidence the government listened
Regulars 25 26-27 28-30 32-35
Murphs Column
Collision Repair News
Road Test -
25
Mediation Matters MTA Advocate Bodywork -
40-43 Statistics 45 MTA Express 48-49 Industry Training 58-60 Service Station News 61-62 Environmental News 63 Member Benefits 64 Better Business 65 H.R. Advice
58 Murph's Column
Advertising Representative: Cathy La Ville Phone: 09 413 8577 - Mobile: 022 531 1638 Email: cathy.laville@mta.org.nz
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Published/produced by Motor Trade Association for MTA Members. PO Box 9244, Level 2, 79 Taranaki Street, Wellington. Phone 04-385 8859, Fax 04-385 9517, mta@mta.org.nz, www.mta.org.nz. Printed by Astra Print, a Kalamazoo Group Company
10-13 Diesel - Alistair Hill 16
Transmissions - Martin Brooks
18
Industry Comment - Dazzz Wiltshire
Feature
- Big Bang Theory
20-21 Feature - Big Bang Theory 22-23 Road Test - VW Golf TSI 90 38-39 Member Profile - Wholesale Cars Direct Member Profile - Bohanna Motors
50-51 Your Worklife 52-53 Diagnostics - Herbert Leijen 54-55 Member Profile - Johnston Ebbett Feature -
NZ Radiator Magazine ISSN 1179-7800. Managing Editor: Ian Stronach Production Editor: Peter Woodcock Phone 04-381 8805, Email: peter.woodcock@mta.org.nz
Features
44
VW Golf TSI 90
Your Worklife
51
The Motor Trade Association (Inc) is not responsible for statements, opinions or factual matters published in the NZ Radiator magazine, nor do they necessarily reflect the views of the MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated and does not endorse advertisers. NZ Radiator magazine is available free to all members of the Motor Trade Association. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. NZ Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of the NZ Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.
Wellington Office Contacts Phone 04-385 8859 Mediation Line Stationery Department Debtor Info Signature Security Eftpos Southern Cross Healthcare Cardlink (Drivecard Fleetcard Enquiries) Marsh Insurance Product Services Manager Group Accountant
MEMBER FREEPHONE 0800 00 11 44 www.mta.org.nz 5•
radiator May 2013
Fax 04-385 9517 0508 682 633 0508 682 682 0800 734 335 0800 682 744 0800 338 767 0800 100777 0800 663 866 0800 MTA MEM (0800 682 636) Danny Garrick Lionel Wong
comment Stephen Matthews MTA Chief Executive
Safer Journeys – evidence the Government listened
As you might imagine, it was with some surprise that I looked at what Government has included in its latest update of its Safer Journeys programme. Specifically, it is considering a scrappage programme for older low value vehicles and potentially including suspensions and emissions, as part of an extended inspection regime. The Safer Journeys programme has been running since 2010 and has the very worthy aim of improving road safety between 2010 and 2020. The aim is to provide “a safe road system increasingly free of death and serious injury” through the introduction of what it calls a Safe System approach. According to government, “The Safe System recognises that people make mistakes and are vulnerable in a crash. It reduces the price paid for a mistake so crashes don't result in loss of life or limb. Mistakes are inevitable deaths and serious injuries from road crashes are not.”
In lobbying against what government was proposing under VLR, MTA advocated that its approach ran completely counter to its Safer System framework It was strengthening protection for motorists on one hand, but increasing risk to them on the other. To us it didn’t make sense, and after the latest announcements, it still seems counter-productive and no doubt, time will tell. What we do know is that government have taken on board some of the ideas MTA proposed in its lobbying and has included these as part of the second stage of Safer Journeys announced recently. According to Associate Transport Minister Michael Woodhouse, “Our roads are not as safe as they could be and we need to keep working on strengthening all aspects – vehicles, speed, roads and roadsides and road use.” While the programme for 2013 to 2015 includes many actions, there are a number that potentially provide good opportunity for New Zealand as a whole, as well as motorists and, in some instances, members. The priorities for the Safer Roads programme for the next few years include: speeding up the removal of unsafe vehicles from the fleet, improving the safety levels of those vehicles (new and used) entering the fleet as well as the vehicles that are already in the fleet. It is encouraging to see at last recognition that there are too many, old, high mileage and poorly maintained vehicles in our fleet. These vehicles invariably represent the least safe, often least compliant and largest emitters of noxious and greenhouse gases in our fleet. I don’t believe this is aimed at older classic cars; rather, at getting rid of the clapped out, poorly maintained and virtually worthless vehicles that you see on the road every day. Other countries have developed strategies to make it worthwhile exiting those vehicles before they pose too large a risk, so it is pleasing to see consideration being given to the introduction of a safety levy when vehicle ownership is changed, or as part of vehicle licensing to be used to incentivise vehicle scrappage.
The aim is to “support a culture of personal responsibility for vehicle maintenance".
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6•
Likewise, it is good to see that government is looking at ways to ensure that the vehicles entering the fleet have as many safety features included as possible. Because we don’t build them here, we are dependent on being able to regulate what we allow in to the fleet. Government is looking at producing a plan that indicates when each new safety technology could become a mandatory standard for vehicles entering the fleet. The plan will aim to provide certainty, allowing time for vehicle importers to prepare for the introduction of more stringent standards. It is likely that features such as electronic stability
radiator May 2013
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welcome To the following members who joined the MTA team during the last month
control, side curtain airbags, autonomous emergency braking, lane departure warning, and motorcycle antilock braking systems will be included.
BP 2 GO Cromwell Ltd
Cromwell
Brendon Motors
Wellington
Caltex Dairy Flat
Auckland
Caltex Dargaville
Dargaville
Caltex Kaitaia
Kaitaia
Probably most interesting out of all that was said is the indication that there is a desire to improve the safety of the existing fleet. The aim is to “support a culture of personal responsibility for vehicle maintenance. A combination of standards, consumer awareness and enforcement will ensure that this is done.” This is a significant task, and represents a major undertaking to turn consumer attitudes around. That said, the focus will be on things like WoF and CoF inspections, “including possible new aspects such as suspension or tailpipe emissions testing”. Imagine, vehicles that are thoroughly tested, clean and safe – like it should be.
Caltex Kawakawa
Kawakawa
Caltex Kerikeri
Kerikeri
Caltex Waipukurau
Waipukurau
Caltex Waitangi
Paihia
Caltex Wellsford
Wellsford
Caltex Western Hill
Whangarei
Caltex Whangarei
Whangarei
CS Auto Tech Ltd
Hamilton
Feilding Honda
Feilding Te Awamutu
It has taken MTA a long time to get such things recognised. They represent a real opportunity to improve motoring in this country, and potentially could provide a boost for members when other traditional business avenues are less available. It’s clear that the public and industry have an appetite for these sorts of changes: we just have to hope now that government retains them on their menu.
Kihikihi Garage Lindseys Autos
Kawerau
Napier Service Centre
Napier
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Your MTA Subscription for 2013/2014 With the end of the subscription year nearly here, MTA will soon be invoicing for membership for 2013/2014.
MTA is constantly working to bring more value to members. In the last month, we’ve had a lot of positive feedback:
• One member said the cost of his membership was recouped by a call to the Mediation Service alone – the advice saved him several thousand dollars. • Several others resolved significant issues with employees, after having a talk with MTA’s dedicated Human Resources Advisor. • Dozens will now be wearing personalised, sharplooking, hardwearing workshirts, bought at discounted prices from apparel producers Red Kap, one of MTA’s newest business partners. • Members across the country saved thousands of dollars through our preferential member benefits with suppliers of everyday business essentials, from EFTPOS to paint.
The price of membership has increased slightly, in keeping up with the annual increase in cost-price index (CPI). We’ve also been letting go of members who have repeatedly failed to meet our standards. Carrying the MTA brand is a team game, and one untidy, non-compliant operator reflects poorly on everyone else who is running a tight operation. Getting rid of those who don’t meet the requirements of carrying the MTA assured brand may mean a slight increase in subscription cost – but we’re confident the improved brand value will make a tangible difference. You can easily make back the cost of your subscription by using just a few of the many member benefits we have negotiated with our business partners.
We are all excited to be in this industry, and we’re here for the long haul. We’re here to help you run the best business possible, as easily as possible.
We have several payment options – and you can pay at once and not think about it for another year, or use a direct debit to make monthly payments.
We look forward to working with you for another year – and we are anticipating this one being the best one yet – for all of us.
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radiator May 2013
Industry News NZTA releases proposed VLR Rules: Fewer WoFs from October The NZ Transport Agency (NZTA) has announced its changes to WoF frequency – part of the government’s Vehicle Licensing Reform – could be phased in earlier than originally signalled. Though giving the appearance of assisting industry, the proposed changes actually mean a significant reduction in both business activity for industry and vehicle safety levels, we say. NZTA’s draft rules propose phasing in 12 month WoFs for some vehicles from October 2013. At the time the initial changes were announced in late February, the introduction date was set for ‘1 July 2014 or possibly earlier’. To find that changes are to start around nine months earlier comes as a shock to industry; the most helpful thing that could be done is to stick with the original target date of July 2014.
Widespread confusion and mixed messages Feedback from both industry participants and members of the public indicates that many people are already confused about what the changes involve. When introduced earlier this year, changes to the WoF regime were regularly misreported, leading many to think they applied to all vehicles 13 years and younger. Many industry participants and consumers alike have not understood that the changes will apply to vehicles around a date that is fixed in time: all cars first registered after 1 January 2000 will only need a 12 monthly WoF. At a time when government’s own Safer Journey’s programme has identified the need for safer vehicles, the changes to WoF frequency are at odds with its overall vision for a safer system. New Zealand currently has an inspection system that identifies the majority of the faults in vehicles before they become a factor in vehicle accidents; it remains hard to see why they would want to change that environment. MTA’s full response to the NZTA announcement is online at: http://www.mta.org.nz/n3510.html. NZTA’s release on the WoF and CoF Rule changes is online at http://www.nzta.govt.nz/consultation/vehiclestandards-compliance/amendment-2013/index.html.
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radiator May 2013
Alistair Hill comments
Diesel engines have higher thermal efficiency than gasoline engines in part because of the higher compression ratio used to achieve compression ignition and in part because diesel fuel is more energy dense than gasoline. Diesel engines have advanced through the application of technologies that, in general, parallel those used on spark-ignition engines and include direct injection, forced induction, variable valve control technology and exhaust gas recirculation. Exhaust after-treatment technologies have advanced to comply with ever-decreasing criterion emissions limits and alternative fuels are increasingly being used to help reduce operating costs and emissions, including CO2 emissions. While diesel engines have been the dominant choice for medium- and heavy-duty commercial vehicles for many years, the advances in diesel technology have also made light-duty diesel engines far more attractive to consumers. The image of the noisy, dirty diesel engines of the past has faded, albeit slowly in the US, and modern light diesels offer superior driveability through developing up to 50 percent more torque at low engine speeds than gasoline engines of the same capacity, along with up to 30 percent better fuel economy and nearly 25 percent less CO2 emissions. Because of these advances, diesel share of the new car market has been increasing in many countries. In Western Europe (EU15+EFTA), the new diesel car share has increased from around 14 percent in 1990 to more than 52 percent in 2007 and 2008 although it fell in 2009 but exceeded 50 percent again in 2010. In some countries, including Belgium, Norway and France, the diesel share has exceeded 70 percent in recent years.However, India is currently the only major developing market in which diesel is popular. Its share stood at around 30 percent there in 2009 and is forecast to increase to at least 40 percent by 2020. By contrast, in the US, where some states actually banned diesel cars until the recent advent of ultra-low sulphur fuel and advanced exhaust after-treatment technology, new diesel car penetration was a mere 3 percent in 2010 although that significantly exceeded the 0.2 percent in Japan. Diesel car penetration is also very low in China, where the government has restricted diesel sales in the large, heavily-polluted cities. The diesel supply is under pressure from the heavy transport sector and consumers avoid the price premium associated with a diesel engine compared to a gasoline equivalent.
Downsizing Downsizing diesel engines, as with gasoline engines, is achieved by turbocharging and modifications to the combustion and fuel injection systems. For the diesel engine, the key constraints
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radiator May 2013
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Figure1: New diesel car registrations, Western Europe, 1990-2010
on power output are peak cylinder pressure and the compression ratio. Not very many years ago, the compression ratio was typically 20:1 in order to facilitate cold starting. Now, however, compression ratios are typically 17:1 with cold starting less of a problem because of the use of advanced glow plugs and commonrail fuel injection systems. Using a lower compression ratio combined with high maximum cylinder pressures also allows increased boost levels resulting in higher specific ratings. Maximum cylinder pressures are now approaching 2,600psi (180bar) in production engines whereas ten or fifteen years ago, 1,900psi (130bar) was the norm. This advance has required developments in structural design, materials and engine control techniques. Downsizing from 2.0 litres to 1.4 litres can be expected to yield a 10 to 15 percent gain in fuel economy and this can be extended with hybridisation and further advances in forced induction technologies, which also bring gains in power output, drivability and emissions reduction. To illustrate this, the maximum power of the Volkswagen 1.9- litre diesel engine has increased from 90hp (67kW) to 158hp (118kW) since 1993, with the 2.0-litre version achieving 177hp (132kW), making them competitive in terms of specific output with all but the most highly rated gasoline engines. Diesel engines have traditionally enjoyed fuel economy benefits of around 15 percent compared to gasoline engines – a difference that is expected to be maintained and will sustain the volume and growth through its contribution to CO2 reduction. However, it has been the
advent of common-rail fuel injection, variable geometry turbochargers coupled with improvements in cooling techniques that have given what once appeared to be a fading technology a vigorous new lease of life with increasing penetration in many new vehicle markets.
Variable valve technology The adoption of variable valve actuation (VVA) on diesel engines has lagged somewhat behind its application to gasoline engines. In part, this has been because the high compression ratios used in diesels results in very limited clearance between the pistons and valves at top dead centre, severely limiting valve lift during the overlap phase. The use of four valves per cylinder further reduces space confining the use of VVA to the timing of the intake valve closing and the exhaust valve opening and limits the useful application of cam phasing. However, during the late 1990s, researchers began reporting on the findings of simulation studies that preceded the experimental application of the technology to diesels. One such study, published by Mechadyne in 1998, reported that simulation of the use of VVA on both intake and exhaust valves on a light-duty diesel engine that was also equipped with VGT and EGR indicated that transient response and power output are both improved. The same researcher also found that simulated VVT on both intake and exhaust valves, in combination with VGT and EGR, predicted a fuel economy improvement of between 6 percent and 19 percent under light part-load conditions.
Another simulation study by Mechadyne and DaimlerChrysler on a four-cylinder, 2.2-litre, twin overhead cam Daimler-Benz OM611 diesel engine found that: • At low speeds (1,600 to 2,000rpm) and loads, early intake closing decreased brake specific fuel consumption (BSFC), with the greatest improvement of 2.3 percent occurring at low loads and decreasing as load increased. • At low speeds and loads, late intake valve closing decreased BSFC with the greatest improvement of around 1percent occurring at low loads and decreasing as load increased. • Steady-state, full-load operation a 1,000rpm and 1,600rpm resulted in torque increases of: o From 6.3 percent to 8.2 percent by advancing intake valve closing o From 8.6 percent to 12.6 percent by advancing exhaust valve opening o From 15.4 percent to 16.4 percent by advancing exhaust valve opening and intake valve closing. The current version of the Cummins B-Series engine that has been used in Dodge Ram trucks for more than 20 years uses many technologies that were unheard of in the mainstream diesel market only a few years ago. Substantial changes came in 2007 with the introduction of the 6.7-litre engine, which included digital common-rail injection, VGT, EGR, a closed crankcase with coalescing filter, lean-operating catalytic converters, NOx absorbers, and diesel particulate filters.
The mechanical core of MAN’s VVT is an eccentric shaft, which has a direct influence on valve lift. As the shaft turns, the inlet rocker arm moves into the required position and influences the valve’s opening and closing time. MAN’s VVT system is powered mechanically or electrically, depending on the engine type but both enable the Miller Cycle to be enabled or disabled as required and engine performance optimised in every load range.
Injection technology Fuel injection systems are at the heart of the diesel engine and an important advance in injection technology occurred in 1994 when Bosch and Fiat developed the common-rail injection system. In a common-rail system, the fuel is distributed to the injector nozzles at a high pressure of up to 43,500psi (3,000bar) via a common distribution pipe – the common rail while electronic control adjusts the injection pressure as a function of engine speed and throttle position data provided by sensors. However, high-pressure injection has the potential to cause an increase in combustion noise but this has been resolved by a technique called ‘pilot injection’ in which a small amount of fuel pre-injected into the cylinder ignites immediately, thereby preconditioning the combustion chamber. As a result, ideal conditions are created for the main injection process so that the fuel ignites more rapidly but the temperature does not rise so abruptly, which reduces combustion noise. Other advantages of the common-rail system are reduced CO2 emissions, lower PM emissions, improved fuel consumption, reduced NVH and improved drivability to the degree that modern light-duty diesels now complete on equal terms with their gasolinepowered counterparts even in premium vehicle segments. In parallel with the development of common-rail technology, piezo technology has enabled much faster and more accurate injector responses, improved spray atomisation and the use of more injector events than can be achieved with solenoid operation although the lower cost of solenoid systems still make them attractive for many applications. The multi-layer piezo actuator system developed by Siemens VDO for the Peugeot 307 operated at four times the speed of a solenoid-actuated system with up to six injection events achievable during one injection cycle. Another example of an ultra-high pressure, piezo-controlled, common-rail injector system is Delphi’s Direct Acting Diesel Common Rail System, which operates at 29,000psi (2,000bar). The superior spray pattern, compared to a servo-hydraulic system, results in an increase in power and torque of as much as 10 percent and NOx emissions reduction by as much as 30 percent. continued on page 12
Figure 2 Variable valve actuation on 6.7-litre Cummins diesel
Cummins' light-duty diesel programme has a goal of 10 percent better brake thermal efficiency over its current line-up of engines, which is a massive jump in efficiency for diesel engines. At the same time, Cummins plans to meet Tier 2, Bin 5 emissions requirements while maintaining the same power density it has today. MAN Diesel & Turbo has stated that, among the improvements in the company’s diesel engines to comply with the IMO Tier II emissions regulations that came into effect in 2011 is VVT, which enabled its engineers to counter the disadvantage of the Miller Cycle – heavy smoke build-up in the partial load range because of the early inlet valve closure and the resultant reduction of air intake and reduced combustion temperature. VVT solves this problem, enabling the engine to operate with optimal efficiency. MAN recorded a fuel economy gain of up to 8 percent along with a 15 percent increase in specific power output and a 30 percent reduction in NOx emissions.
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radiator May 2013
DFI3 Direct Acting Injectors
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Conventional Servo-hydraulic Injectors
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Figure 3 Comparison of piezo-actuated and servo-hydraulic-actuated injector spray patterns
continued from page 11 The use of several precise injector events enabled through piezo actuation has several benefits including: • Slower pressure build-up and pre-heating via a pilot injection combined with a steep slope of the injection rate during the main injection; • The use of several post-injections to burn soot particles more efficiently; and • One of the post-injections can be utilised to help regenerate a particulate filter. For optimal combustion under different load and speed conditions, multiple injections can be used at lower engine speeds, double or triple events in the middle speed range and single injections at full load and throttle. To alleviate concerns regarding the implications for reliability of the stresses on high-pressure systems, Bosch developed a twostage pressure-generation system for heavy commercial vehicle applications. The rail pressure is kept to only 12,200psi (840bar) but each injector is equipped with a hydraulic pressure amplifier that can increase it to 30,500psi (2,100bar) and two solenoid valves that enable the creation of flexible injection patterns.
by around 13 percent. BorgWarner also produces twin-scroll turbochargers, which the company claims produces similar improvements in power output and fuel economy but with smaller packaging requirements and lower weight and cost. Mann+Hummel took a slightly different route to two-stage turbocharging by incorporating a shut-off valve placed between a larger, constantly-operating turbocharger and a smaller secondary one that can spool up within one tenth of a second under high load conditions to add its charge pressure to that of the larger unit. Honeywell claimed that its sequential turbocharging system that was launched on the 2009 Jaguar XF 3.0-litre V6 diesel reduced fuel consumption by 12 percent and CO2 emissions by 10 percent compared to its predecessor while maintaining the performance of the previous V8 diesels. Torque is increased 38 percent compared to the previous V6.The system incorporates two small turbochargers and Honeywell’s patented sequential control technology. A VNT (Variable Nozzle Turbocharger) provides boost at low engine speeds while the second turbocharger is activated in parallel at high engine speeds. Honeywell’s VNT technology has also been applied to the VW Polo BlueMotion 1.2-litre diesel with the result that fuel consumption and CO2 emissions are both reduced by 15 percent when compared to the previous generation Polo’s 1.4-litre diesel, while maintaining a similar level of performance despite the car's increased size and weight. Variable geometry turbochargers (VGT) have been used on large diesel engines since the 1990s but the technology has penetrated the medium- and light-duty diesel segments during recent years. BorgWarner is supplying its VGT turbochargers to JCB Power Systems’ Dieselmax 4.4-litre, four-cylinder diesel engines. The technology will help JCB to meet Interim Tier 4/Stage IIIB emissions regulations without exhaust after-treatment or diesel particulate filters.
Figure 4 BorgWarner variable-geometry turbocharger
Forced induction The use of turbochargers and superchargers on diesel engines follows the same principles as their use on gasoline engines. Turbocharging has been used for many years on heavy-duty diesel engines and the advance of technologies such as turbocharging has in part, driven the increase in popularity of light-duty diesel engines in the passenger car segments. An example of the use of multi-stage turbocharging on a diesel engine is provided by the BorgWarner regulated two-stage system used on the Mercedes-Benz 220 CDI and 250 CDI four-cylinder models. As per two-stage systems used on gasoline engines, a smaller, highpressure unit is used to increase torque at low engine speeds and a larger, low-pressure one for higher engine speeds when exhaust gas flow and pressure is higher. When compared to the previous 2.2-litre diesel engine, the 220 CDI engine develops around 20 percent more power while reducing fuel consumption and CO2 emissions
12 •
radiator May 2013
BorgWarner has also combined two-stage turbocharging with VGT on the unit supplied to International for the PowerStroke 6.4-litre diesel engine. As on most other two-stage systems, the smaller, high-pressure turbocharger responds at low engine speeds while the larger, low-pressure unit provides boost at higher engine speeds. However, the high-pressure unit also uses electrical actuation to vary the geometry of the vanes on the turbine to further adapt boost to deliver the required torque output.
The potential of applying new technologies As an example of what can be achieved by using currently-available technologies, FEV’s High Efficiency Combustion System (HECS) engine, which was presented at the 2011 SAE World Congress in Detroit, is said to achieve a 17 percent reduction in fuel consumption while meeting Euro 6 emissions standards. To achieve the fuel efficiency gains claimed, secondgeneration HECS technology was applied to a 1.6-litre, four-cylinder diesel engine by redesigning the cylinder head, using the company’s proprietary variable valve lift technology and cam phasers, low-pressure EGR, and sophisticated thermal management.
In the News
Diesel tech to benefit petrol engines Cylinder deactivation and diesel tech among key trends for petrol engines By JOHN MELLOR, GoAutoNews
PETROL engines are going to get smaller over the next five years and borrow heavily from diesel engine technology, to the point where they may become as efficient as diesels but cheaper and cleaner, according to international expert Anup Bandivadekar.
He told GoAuto that the rush of improvement has resulted from a change of focus by car-makers from improving performance to improving drivetrain efficiency. “Newer tools in design are enabling these technologies to come to market faster, but what has really changed dramatically is how these technologies are getting deployed,” he told us. “In the decades of the 1980s and 1990s, even though technology was advancing at a steady pace, most of the technology improvements, with a few exceptions, went to improving vehicle performance – speed, horsepower, creature comfort levels, additional electronics and gadgetry and zoom-zoom type of performance aspects. “The past decade has shifted in favour of using technology improvements for reducing fuel consumption.” He said this reflects increasing fuel prices around the world and renewed interest in regulation of fuel efficiency and emissions, especially in the United States, Japan and Europe, and that the pace of change has “surprised us”.
Dr Bandivadekar is the passenger vehicles programme director of the International Council on Clean Transportation (ICCT), an advisory body set up as a research resource for regulators worldwide developing environmental policy on transport fuel use and emissions.
“In the US, for example, the deployment of turbochargers and six-speed transmissions has gone up at a faster rate than we expected. “Ford, for example, has used the eco-boost V6 engine as an alternative to the V8 in the F150, which is the workers’ truck and the largestselling light vehicle in the US. “This is a segment that is very conscious of what they buy and are proud of what they buy. Ford expected some sort of penetration, but now it is approaching the high 40s (per cent share). That is pretty astounding.”
Dr Bandivadekar said the largest improvements in vehicle engines in the next few years would come from smaller gasoline engines using diesel engine technology – turbocharging, direct injection, exhaust gas recirculation and intercoolers – without the particulate issues of diesels. “This will bring gasoline engines within earshot of diesel efficiency at a lower cost overall and with less emission challenges than diesels. “Downsizing will be by far the largest component of it in the next four or five years. We will see a lot of downsizing taking place while keeping the performance in terms of zero-to-60 miles per hour acceleration, or 60to-80 passing acceleration, or the towing ability and ‘gradeability’ of trucks; keeping these characteristics constant. “Three-cylinder engines are not uncommon in Europe now and Volkswagen on the new Golf has introduced cylinder-deactivation on a fourcylinder engine which has so far been in play on pick-ups trucks and six- and eight-cylinder engines.” He said it was significant that Volkswagen was prepared to introduce such technology on one of the world’s largest-selling vehicles. The company will also slot the 1.4 TSI ‘EA211’ four-cylinder engine with ‘active cylinder management’ into the forthcoming Polo BlueGT, with the technology directly reducing fuel consumption by a claimed 0.4 litres per 100km on the NEDC driving cycle. The light hatch’s engine produces 103kW of power but can achieve a combined fuel economy figure of just 4.7L/100km – equivalent to 108g/km of CO2.
He was commenting on the relatively recent surge by carmakers globally to launch vehicles with dramatic reductions in CO2 emissions and fuel consumption which are starting to show overall energy and pollution improvements in vehicle fleets in key western markets. Dr Bandivadekar was a keynote speaker at the recent Cars of Tomorrow conference that was held in Melbourne in March as part of the Victorian government’s Automotive Week.
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radiator May 2013
Economy drive: Volkswagen’s 1.4 TSI ‘EA211’ engine with ‘active cylinder management’.
ADVERTORIAL
ExxonMobil study says diesel to surpass gasoline as world’s fuel of choice by 2020 While the U.S. is still struggling with its acceptance of diesel-powered passenger cars, in Europe and other parts of the world, it has already become the fuel of choice. However, the diesel engine passenger cars make up only a small portion of all ignition-compression motors currently being used, so the demand for the fuel is only set to grow considerably in the coming decades, and will make up for as much as 70 percent of the growth in demand for all fuels by the year 2040.
Snap-on Tools grows equipment distribution network Hofmann and John Bean brands part of dual brand strategy to market Snap-on Equipment has developed its Hofmann and John Bean brands to provide an extensive range of high quality garage equipment including wheel aligners, wheel balancers and tyre changers. Both brands are synonymous with supplying leading edge equipment for garages, tyre shops and dealership service centres around the world. In 2013 Snap-on has taken a stand with a grand plan for both brands, including a new product and pricing strategy and increased distribution. The aim is to get more products into more workshops across the country, ultimately increasing the productivity for end-users. To help with the mission, Australian Service Solutions (ASS) has joined Snap-on’s equipment business as the newest national distributer of the Hofmann brand, selling its full range of world’s best 3D aligners and tyre changers, including: • Geoliner 680 Gen4 Lift – this 3D Car Wheel Aligner of the New Generation will help to make technicians alignment experts. These versatile aligners are easy to use, reduce correction times and increase shop efficiency.
The information comes courtesy of a report called Outlook for Energy: A View to 2040 which was put together by ExxonMobil. It predicts that by the year 2020, diesel will have surpassed gasoline as the number one fuel, driven by both increased demand for diesel-powered passenger cars and light commercial vehicles, as well as heavy-duty vehicles. Unlike diesel, the demand for gasoline will remain constant even though by 2040 there will be twice as many personally owned vehicles on the road than there are now (1.6 billion). In the meantime, the demand for fuel used in aviation and the marine industry will also go up by 75 percent and 90 percent respectively. The ExxonMobil report also states that by 2025, hybrids will become more accessible, and that by 2040 they will make up more than 50 percent of all new cars sales. Plug-in hybrids and full EVs will also begin to make their mark, and a projected 10 percent figure of new cars sales is believed to be expected. In other words, the age when greener means of transportation hit the mainstream is still a good few decades away. Still, the calculations needed to achieve the figures posted above, as clever as they may be, don‘t take into account many factors that could drastically change the outcome, so the information should be taken with a grain of salt, pardon the cliché. Source: petrolplaza.com
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2013 Member Survey We want to hear from you. You would have seen an email come through asking you to participate in the annual MTA survey through Ignite Research. Please take a few minutes to fill it in, we want to know how you think we are doing. You response will help us to provide you with more effective service and support. Due by 13 May 2013
• Monty®quadriga 1 - this Tyre Changer convinces with its quick procedures, controlled power and accuracy and consequently guarantees optimum results because all operations are highly efficient and labour-saving, with no risk to damage both tyres and rims. It is designed to handle all types of wheels and tyres, especially UHP and run-flat tyres. Hofmann garage equipment was acquired by Snap-on in 1997, and has since evolved from a well known brand to an industry leader in the area of providing wheel service equipment. Hofmann specialises in wheel aligners, wheel balancers and tyre changers, to suit all tasks and skills, from entry level technicians to experienced professionals. Hofmann has been a partner to automotive garages and tyre shops for decades. For more than 75 years, the brand has delivered precision, quality and innovative garage equipment at affordable prices. ASS has supplied service equipment to the automotive industry for nearly 30 years, offering products, service and support in automotive service technology. They’re a welcomed addition to the existing Hofmann distributor network. For more information visit www.snapontools.com.au/equipment.
• Geodyna optima 2+ - this Car Wheel Balancer
and Diagnostic Device with Laser Technology detects what has been undetectable before. The 5 CCD cameras scan tyre and rim from different directions with special 3D laser stripes. In a single measuring run all data is detected and possible defects in tyre or rim is diagnosed and documented with utmost accuracy.
About Snap-on Tools Snap-on Tools is a mobile franchise putting high quality tools into the hands of mechanics, engineers and technicians across Australia. Snap-on provides technicians with a high quality range of products and services that make their working life more productive. Over 19,000 products are offered to customers, including hand and power tools, tool storage, diagnostics tooling and software, information and management systems, shop equipment and other solutions for workshops and repair centres.
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15 • radiator May 2013 BCG0143 EMD Radiator 1/2pg.indd
2
24/04/13 12:13 PM
transmissions
Solenoids
Martin Brooks
Back when I started in the motor trade solenoids were something that we occasionally had to deal to with a hammer to make a starter work. I have probably aged myself with that statement! I don’t think that I could ever have imagined how things would change and how important solenoids would become in the operation of automatic transmissions. Although solenoids have been fitted to automatic transmissions for many years it was only with the change to electronic controls that they became much more critical to transmission operation. Those early transmissions would normally use a solenoid to achieve a detent downshift or kickdown at full throttle. There were other types such as the intermediate hold solenoid on the Borg Warner DG unit fitted to Jaguar. The detent solenoids were a simple device. They would, when energised, allow the detent valve to move to the downshift position and provided that the road speed was under the maximum allowed a downshift would take place. When overdrive transmissions such as the Toyota A40D were introduced there was often a solenoid that allowed the operation of overdrive. Once again this would allow a valve to operate and either select or inhibit the overdrive range. The advantage of this was that it was now possible to easily inhibit overdrive when the engine was below operating temperature to allow for reduced warmup time and consequent reduction in emissions. The first electronic transmission that I ever came across was fitted to a Renault; this unit had two shift solenoids along with a modulator to control pressure. Toyota along with other manufacturers also used this style of shift control although they used a cable
for the pressure control. The solenoids Gear Shift A Shift B fitted to these transmissions were much the same as the detent solenoids in that 1 ON ON they were a simple on/off solenoid. In this simple two solenoid transmission 2 OFF ON the solenoids were switched on or off in a certain pattern to allow the shift valves 3 OFF OFF to move. 4 ON OFF As can be seen from the table in figure 1 the solenoids are either powered on or Figure 1 solenoid shift pattern off. In the case that there is no power both solenoids are CONNECTOR PLUNGER SPRING METERING O-RING off and the transmission will BALL be in third gear or failsafe. This particular pattern is Mitsubishi; some other manufacturers will failsafe to fourth gear. These simple on/off solenoids come in two styles: normally open where the solenoid is exhausting fluid when not energised, and normally closed where the solenoid is blocking flow when not energised. The SOLENOID COIL FLUID ASSEMBLY EXHAUST FRAME accompanying pictures are of a normally open solenoid. SHIFT SOLENOID (DE-ENERGIZED - EXHAUSTS) Several times in this series of articles we have CONNECTOR PLUNGER SPRING METERING O-RING mentioned solenoid codes, BALL and the difference between a solenoid performance code and an electrical code. Often your scan tool will be a little vague when it comes to solenoid codes. In short if the computer fires the solenoid but the expected action such as a ratio change did not occur it will set a performance or ratio code. If the solenoid has a fault in SOLENOID COIL the electrical circuit then a FLUID ASSEMBLY EXHAUST FRAME solenoid electrical code will SHIFT SOLENOID (ENERGIZED - RETAINS)
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radiator May 2013
be set. It is worth remembering that a hydraulic fault within the solenoid such as a blockage or sticking will set a performance code. We have only scratched the surface of solenoids in this article as we have only looked at on/off types. Next month we will cover the more sophisticated type, the variable pressure or EPC solenoids. I am always happy to receive comments and suggestions for this article and can be contacted at martin@aceomatic. co.nz
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The LED Interior/Exterior Strip Lamp is designed and manufactured in New Zealand and comes with HELLA’s 5 year warranty. Available in both 12VDC and 24VDC, this lamp is suitable for a wide variety of lighting applications. The new HELLA LED Interior/Exterior Strip Lamp is available now at all leading automotive distributors. For more information contact 0800 4 HELLA, or visit www.hella.co.nz.
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INDUSTRY COMMENT
Darren (Dazzz)
Wiltshire
Head of Trade Me Motors You don’t have an automotive background, so how did you end up running NZ’s biggest car yard? I've always loved cars, bikes and planes and have always dreamed of working in one of these industries but my background has been in online for the last 15 years or so. I started out with IBM before moving to AOL, then BSkyB and then here to Trade Me. I've worked in most areas of online from technology teams through to ad sales teams so I have a good understanding of what works. I think it's my online background added to my love of cars, bikes and planes that allowed me to get this job but you would have to ask the guy that hired me to be sure.
You are the first specialist manager to be appointed to the Motors account. It’s great to see the emphasis Trade Me is placing in this area. What changes do you have in mind for the TradeMe Motors? We have had a few people that have looked after the Motors section before so I've really just picked up from where they left off. A few of the upcoming changes include a completely revamped boats and marine section, improved search functionality, the ability to declare the fact that you are a dealer, better reporting for dealers, and a bunch of products that make the most of the data we have available to us.
I know these things are difficult to quantify, but how big is TradeMe’s contribution to the vehicle sales market in NZ? You are right, that is hard to quantify. We are a marketplace where buyers and sellers come together and we do everything we can to make our marketplace safe and easy to use. Since the purchase of AutoBase last year we now have a team of account managers who are responsible for working with our dealers to make sure they have an excellent understanding of what they can do online.
Do dealers in general use TradeMe as effectively and efficiently as they should? The answer to that is yes and no; it really depends on the individual dealer. Some make great use of the site and products we offer and are always talking to us about what they could do better. They have their own website, provide lots of good quality photos, write a great description and detail all the features that the vehicle has. They are also very good at responding to enquiries and treat every lead as a potential sale. Others are still working on it.
When a dealer lists a vehicle on TradeMe, who do you think their biggest competition is? Trade Me creates a very open marketplace and I encourage dealers to advertise their point of difference, be it great service, lowest price, time they have been around, or any point of difference they believe they may have. Not every potential buyer is looking for the cheapest price.
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Dealers often believe they have good systems in place. In your experience are Dealers as responsive as they should be to e-based sales enquiries? Again it depends on the dealer. Some will have very specific guidelines where sales staff must respond within a certain period of time, and others are not as structured. Buyers do, rightly or wrongly, expect a quick response and are likely to have asked the same question on a number of vehicles. It's a good idea to set expectations when it comes to response time (e.g. “You can expect a response within 2 hours during working hours”) and we’re planning on launching a product in the near future that allows dealers to do just that.
You recently attended the NADA conference in Florida and looked at e-based sales systems. Are we up with the latest trends and ideas or do we still have a lot of catching up to do? I think the US is generally ahead of us in their use of the web and the products and services that have cropped up to help support dealers as they sell vehicles online. The positive thing about that is that we can learn from what markets like the US are doing and try to avoid any mistakes they might have made along the way.
Dealers often express a lot of concern about the number of seemingly ‘unlicenced’ traders using Trade Me. What is your response to that, and do you see better controls emerging? We have a project in the pipeline to require dealers to notify us of the fact they are a dealer, which we will then display on their listings. One upside of this is that we will then have a very clear list of members who meet the threshold where they should be registered and can pass this information on to the appropriate enforcement unit.
What’s the best car you’ve ever driven? I would have to say a Porsche 911 Turbo although a Honda Fireblade comes a very close second - even though it's not a car!
Member reviews – they can be a game changer By now many members will have had their first MTA Member Review. The Member Review programme was introduced last year and is designed to ensure that all members are comprehensively reviewed on a regular basis. As well as ensuring members are getting the most from their MTA membership, and that their business is in a ‘healthy’ state, these reviews play a key part in the maintenance of MTA standards. It also allows MTA Business Managers to get a better feel for the overall business environment in their respective territories. MTA is a standards based organisation and has invested a considerable amount of time and money over recent years telling the public that it is these standards that set members apart from the rest of industry. If we make claims about the way we operate and the standards that we work to, then we must be able to demonstrate this at every member site and during every transaction. The whole basis of all MTA member standards, be they general or environmental, is that they are designed to promote best practice. This allows MTA members to carry out business in a responsible manner – in ways that mean they are abiding by local council and government regulations and consumer law, working in a clean, orderly and sustainable manner and are providing safe and secure working conditions for their staff.
While the results of these reviews have been encouraging, it has been necessary to communicate with a number of members about various issues in their businesses. One of the most common areas of concern has been about site standards. There have been numerous cases where member sites are below acceptable levels of appearance; the most common issues being that they are untidy, often
quite dirty, lack proper storage systems, don’t have an effective means of dealing with waste and hazardous materials and provide a far from desirable, safe or welcome environment in which to work or conduct business. Being a visual standard, those sites that are below par, stand out, and are easy to spot.
What might have been acceptable in the past is not acceptable in today’s customer driven environment. Besides having an effect on the standing and viability of your own business, any lapse in standards also has a flow-on effect for the wider MTA brand – and other members. The old saying that a chain is only as strong as its weakest link holds true for MTA standards. We risk being judged to be only as good as our poorest member. Members failing to meet standards effectively ‘let the whole team down.’ By being part of an association, you are part of a team. Members should be aware of the standards expected of them. If they are below standard, they should know the affected areas or practices that are being pointed out to them – and how to improve them. It is not overstating it to say the success of one member does have an effect on other members, albeit in a very small way. If you want to think of it in football terms, our brand is the ball; everyone needs to look after it, and make sure it’s handled carefully. In today’s business environment you just can’t afford to take your eye off it –
a dropped ball really is a game changer.
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radiator May 2013
TECHNICAL TALK Jake Venter
Photo courtesy Ola Madsen
BIG BanG THEORY The hardest-working parts of an engine are the pistons. Jake Venter takes a closer look at them
Assembling a piston is a wonderful example of the compromise of mechanical engineering. It has to satisfy a number of conflicting requirements
The main problems to overcome are: • The piston has to be strong enough to transfer the force from the combustion chamber to the con-rod, without distorting significantly. This especially applies to the crown and the gudgeon-pin bosses. • It has to weigh as little as possible, to reduce the inertia loading on the bearings. • The rings have to trap the combustion gases above the piston while keeping the oil below the top ring, at the same time contributing as little as possible to the frictional losses. • The piston has to provide a path for combustion heat to escape into the cooling water in such a way that hot spots cannot occur. • It must operate silently; piston slap and gudgeon-pin noise must be reduced to a minimum. • The material must resist corrosion and scuffing, and show good wear resistance.
These demands would be difficult enough to achieve at a constant temperature, but the piston has to cope with changes in temperature that arise from travelling between the top of the cylinder and the bottom, as well as the changes due to different operating conditions. Such temperature changes are especially severe when high-speed motoring is contrasted with pottering about town. Many modern piston assemblies are able to achieve all these aims while often lasting well over an engine life of 200,000 kms or more. This is a tribute to the engineers and technicians who have contributed so much to the fund of piston knowledge. Cast iron was used for pistons until the early 1920s because this material combines adequate strength with a low thermal expansion rate and excellent wearing properties. However, the rapid increase in rotational speeds and compression ratios at that time meant the high specific mass and low heat conductivity of cast iron was no longer acceptable. Aluminium-alloy then became the chosen material,
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Today, most mass-production pistons are cast in one of the aluminium alloys. The maximum temperature in the combustion chamber can be as high as 3 000 deg C, but a well-designed aluminium piston will not experience a pistoncrown temperature of much over 3000 C. A cast-iron piston will easily go to 4500 C in the same conditions. The rings and piston skirt transfer most of the heat to the cooling water via the cylinder walls. Engine oil, sprayed upwards by a hole in the con-rod, or splashing around because of the crankshaft rotation, also helps to keep the piston cool. When a piston heats up, a great deal of the heat will flow into the gudgeon-pin boss because of the amount of metal at this point, causing the piston to expand more in this area than across the thrust faces, which are at 90 degrees to the gudgeon-pin centreline. To compensate, a piston is usually made oval (trade calls it camshaped) when viewed from the top, at room temperature. The amount of ovality is usually too small to see with the naked eye, but measurement will show that the diameter across the gudgeon pin is less than the diameter measured across the thrust faces. The result is a piston that’s close to being round when it’s at working temperature. Often the ring lands are stepped, with the top land up to 0.5 mm smaller in diameter than the skirt, whereas the other land diameters are progressively closer to the skirt diameter. Once again, it’s done to compensate for the extra expansion that takes place in these regions.
PISTON TYPES
The various piston designs result from the problems created by the fact that a piston runs hotter and expands more than the surrounding cylinder wall. A good design is a fine balance between too little clearance when hot, which can cause the piston to seize, and too much clearance, which causes excessive noise. Pistons are normally classified according to their constructional features.
Plain-skirt piston The plain-skirt piston is mainly used in diesel, racing and two-stroke applications where skirt strength is more important than piston noise. The only holes in the perimeter of the piston are oil drain-back holes in the bottom ring grooves, so the temperature is fairly even around the skirt diameter.
Parallel-cam-shaped piston A parallel-cam-shaped piston is one in which the difference between the greater and lesser skirt diameter is the same from top to bottom. Some diesel engines have a diminished-camshaped piston, ie one with a bigger difference between major and minor diameters at the top than at the bottom, measured across the nonthrust faces. The thrust faces of a piston are either parallel, tapered or barrel-shaped. The latter is a curved skirt profile used to compensate for changes in wall section, or to accommodate increased rocking of the piston due to its short skirt.
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Split-skirt pistons
Steel-strut piston
Split-skirt pistons have a saw cut, or split, on the minor thrust face of the piston skirt. It has to cope only with the side thrust due to the lesser inertial loads at bottom dead centre, whereas the left-hand face of a piston (called the major thrust face) has to take the full brunt of the side thrust due to the combustion as well as the greater inertial loads at top dead centre. This follows from the way the con-rod of a clockwiserotating engine angles to the right as it goes downwards, but angles to the left when going upwards. The purpose of the split is to accommodate skirt expansion, so that these pistons require less clearance than traditional plain-skirt designs, and so run more quietly. The split may run the full length of the skirt, or terminate in a hole that relieves the stress caused by a narrow slit end.
Steel-strut pistons have cast-in steel inserts – with a lower expansion rate than the aluminium – in the gudgeon-pin boss area. This is done not to strengthen the boss, but to control the expansion, often in combination with a slot.
Transverse-slot piston Transverse-slot pistons have a slot inside the oil ring groove instead of drain back holes to allow the oil to drain back into the sump, and act as a barrier to prevent too much heat from the crown of the piston to flow directly to the skirt thrust faces. This results in more heat flowing into the gudgeon-pin bosses, so that the top half of the piston is machined to be more oval than an equivalent plain-skirt design. The result is smaller clearances and quieter running.
W-slot piston W-slot pistons provide such a heat transfer barrier from the crown to the skirt that all the expansion takes place in the pin boss area. However, the size of the slot weakens these pistons, so they are not strong enough to be used in highly stressed applications. The slot dimensions are carefully chosen so that these pistons do not change skirt size across the thrust diameter as temperature increases.
Armoured-ring carrier piston These pistons use a cast-iron insert in the top ring groove area to increase ring groove wear resistance. This is because the top ring is more prone to wear than the lower rings because it runs hotter and is subjected to a higher pressure.
THE LATEST PISTONS
These piston types would be familiar to older mechanics, or to mechanics working on commercial vehicles and older engine designs. The latest engine designs incorporate a number of ideas that were first seen in racing engines. These include: • Shortening and lightening the pistons by eliminating the skirts, reducing inertial stress at high revs, but must introduce some noise. This cannot be heard from inside the cabin because most modern engines are enclosed in sound-deadening covers. • A very thin coating of lead or tin is applied to the sides to aid running-in on petrol engines. A resinous graphite coating is sometimes sprayed on to reduce friction on petrol or diesel engines. • Aluminium pistons running in aluminium cylinders require a wear-resistant coating. One method is to coat the piston with an iron or chromium layer, covered in a thin layer of tin, to aid running-in. • A ceramic layer of aluminium oxide is often applied to the piston top to reduce the effects of excessive heat and pressure. • The effects of combustion knocking are often reduced by applying a layer of chromium or nickel to the piston tops.
MEASURING METHODS FOR PISTON TEMPERATURES (oC) Diesel engine
400
400
300
300
Swirl chamber Direct injection (oC) 300
200
(oC)
200 100
200 100
Petrol engine
200
(oC) 300
Shown schematically above are characteristic temperature conditions on pistons for fully loaded, spark-ignited petrol and diesel engines
Article reproduced with permission from automobil magazine South Africa
in spite of its greater thermal expansion rate, because it is considerably lighter and dissipates heat about three times faster than cast iron.
road test courtesy of autotrader.co.nz Words David Linklater pictures supplied
Golf to the fore! It might not look it, but the latest Golf VII is finally the all-new model we’ve been waiting for.
WHAT DO I NEED TO KNOW? t’s built on Volkswagen’s new MQB platform, which will underpin all of the Group’s small/ medium models for the immediate future – so it’s a big deal. Local importer European Motor Distributors (EMD) is looking to make an impact with this car: a radical realignment of pricing has brought Golf right up against mainstream models. In the Golf VI range there was only
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one model under $40,000 – now, there’s only one over that figure (bearing in mind that the hot GTI-and-above versions are yet to appear). The entry Golf TSI 90, as tested here, is hardly basic, either: it comes well-equipped with side, curtain and knee airbags, tyre pressure warning monitor and alloy wheels – impressive for a German car at this price level.
WHAT’S IT LIKE TO DRIVE? VW has long since stopped badging cars by their engine capacities. Presumably because it reckons its small engines punch well above their cubic centimetres. The entry-level TSI 90 – a 1.4-litre direct-injection turbo with 90kW – is one such powerplant. It’s smooth, astonishingly energetic and performs like a much larger engine. It can be quiet and easy to drive, or rev-happy and a whole lot of fun: you choose. The dual-clutch Direct Shift Gearbox (DSG) certainly plays its part. The automated clutches are still slightly shaky around town, especially at very low speed or on hills, but it’s still hard to believe how quickly this transmission changes cogs when you’re up and running. And of course it delivers performance and economy as good as a conventional manual, just without the annoying third pedal. The TSI 90kW wears modest footwear: 15-inch alloys on 65-series tyres. The ride is brilliant, the chassis compliant and occasionally a bit bouncy in tight corners, but overall this entry-level model is an astonishingly capable and safe car in all conditions. Step up the range if you want more sportiness and control, but there’s a depth of engineering in the new Golf that shines through even in this humble base version. Case in point: the XDS electronic differential lock, previously only offered on the GTI models, is now standard on every single Golf. It helps the front-drive car put its power down in tight corners without spinning away too much power to the inside wheel.
SHOULD I BUY ONE? Absolutely. Not only is Golf VII a worthy addition to an iconic line of family cars, it’s also now priced and specified in a way that makes it a genuine rival for mainstream models like the Toyota Corolla and Holden Cruze. It’s an incredible amount of car for the money. Or just an incredible car: Golf is also now the European Car of the Year for 2013. Would you be satisfied with the humble TSI 90 though? I would have to say yes, because it’s so refined and the powertrain so energetic. Should you wish, you can add a $3000 Comfort Package that brings 16in wheels, upgraded two-zone air conditioning, parking radar front and rear, and automatic lights, wipers and mirror-dimming. But that total puts you very close to the price of the Golf TSI 103 Highline. And that is a very swish little car indeed. Base price: $34,750.
IS IT EASY TO LIVE WITH? More raves for the little Golf here: the quality of the car’s interior is near luxury-car level, with soft-touch materials and strong fabrics everywhere. Sure, there are pieces of cabin architecture where costs have been cut, but those hard plastic are in out-of-the-way places and beautifully matched with the appearance and texture of the rest. Okay, you could argue that the Golf VII is a bit dull: there’s nothing adventurous about the styling inside or out, and the whole experience of living with it is strangely similar to the last one, and the one before. But that’s how the Golf rolls and subtle though it may be, every single aspect of the car has been improved. Aside from the sheer quality, the humble TSI impresses with a touchscreen multimedia system that’s capacitive like a smartphone: you don’t just press it, you can also swipe. And the menus pop up to meet you as soon as your hand goes near the screen. There are lots of little details like that, giving this car a luxury feel: stuff like a cooled glovebox and heated door mirrors. What’s missing? Actually, a few things from this so-called Comfortline specification. There’s no parking radar on this model, which came as a surprise. Automatic wipers and lights are very common these days, but the Golf TSI 90 doesn’t have them either. Not at this price, anyway. But being a European car, there’s a large options list ready and waiting.
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Powertrain and performance: 1.4-litre turbo-petrol four, 90kW/200Nm, 7-speed dual-clutch automated manual, frontdrive, Combined economy 5.0 litres per 100km, 0-100km/h 9.3 seconds. Vital statistics: 4255mm long, 1452mm high, luggage capacity 380/1270 litres, fuel tank 50 litres, 15-inch wheels on 195/65 tyres. We like: Astonishing level of sophistication for the money, energetic powertrain, sheer quality. We don’t like: Same-again styling, DSG still irks around town. How it rates: 9/10
David Linklater has been road testing cars and writing about them for nearly two decades, both in New Zealand and Europe. Whether it’s a Ford Fiesta or a Ferrari FF, he can put a car in context and put you behind the wheel. Check out his expert opinions at www.autotrader.co.nz
From where I'm standing... While it’s been a busy few weeks since my last column, and there’s heaps to talk about, I just have to start with the recent weekend at Pukekohe. I was driving there when they ran the ‘End of an Era’ meeting back in 2007, and as far as everyone was concerned, that was pretty much it for the old circuit. The push to have more races on street circuits combined with a lack of appetite amongst the circuit's owners to invest in it to bring it up to standard meant the curtain had to come down. As always though, things change, and plans don’t always pan out how they are supposed to. The Hamilton experiment is now history, and so it was back to Puke again in 2013. As an ambassador for the event you’d expect me to be enthusiastic about it, but I have to say this was a great race meeting – whichever way you looked at it. The track has evolved over the years, but the changes they have made were more extensive than virtually anything in the past, but they’ve made it way better. It’s still pretty bumpy, but it’s an even greater test of your skill than ever before and credit must go to the It’s organisers and promoters.
what people want. Motor racing’s not finding the current going any easier than any other sector, so to have the product in such a good state right now is proving a real bonus. I’m not sure if V8’s in any form will get to the new Highland Park Circuit in Cromwell soon, but they’ll make for a great sight on what can only be described as a magnificent circuit. It really is something else. And it was built so quickly, literally in a matter of months. Scottish-born, but these days Australian based pet food magnate Tony Quinn has done a tremendous job in getting the project from bare paddocks to a fully fledged circuit in such a short space of time.
exciting, it’s close and it seems to be what people want.
It’s not often you see V8 Supercars coming down the straight four abreast, but that’s what we saw. Throw in some tyre failures, curb clippings, excessively fast exits from the pits, slippery race boots and the usual grinding, banging ‘biffo’ that always goes on, and the meeting had everything. The new shorter race and additional qualifying format made for extraordinarily close racing, and everyone I spoke to thought things had gone exceptionally well. And yes, I really did wish I had been racing.
V8 Supercars is providing as good a package of racing this year as it has for a long time. There’s already been seven different race winners this year (and it was great to see Jason Bright take out the Jason Richards Memorial Trophy), and the spoils are being shared around. It seems that no one team has a particular edge so far, while the Nissans and the Erebus Mercs are taking the time to get up to pace that we all thought they would. It’s exciting, it’s close and it seems to be
Charlotte Richards and Dave Richards with the inaugural Jason Richards Memorial Trophy
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I’ve done a few laps of the circuit, and can vouch for claims that it’s a great drive. It’s the only circuit in the country with a bridge, it has its own forested section, it’s decently long at 4.5km, and the standard of the support and spectator facilities is second to none. Tony has proved that with a clear vision and the right resources, you can produce results that stand scrutiny anywhere in the world. When you come to think of it, between the construction of new circuits and the upgrading of several others, we have got the best selection and highest standard of circuits that we have ever had before in this country. Makes me wish I was starting out all over again. We recently kicked off the ‘Murph In Schools’ programme for the year visiting schools in the Bay of Plenty and Counties regions. We have made quite a few changes to the presentation this year, with even more emphasis on what the students can do to help themselves. We are also using a new, and I think more engaging presentation tool to help keep the students fully focussed on the message. They need to be; fatality rates for 15 – 19 year olds have slipped back so far in 2013 and are up by 175 percent as I write this. This year we are adding back the opportunity to win prizes; if the students are listening and watching closely, then they all have the chance to win a range of ‘mean stuff’ through Facebook.
Best wishes
mediation
Lesson from the forecourt
Alan Barr
using reasonable care and skill
MTA Mediation Advisor
What is reasonable care and skill?
The customer drove into the service station for petrol. He was assisted by the attendant who filled his tank with $20 worth of diesel rather than petrol. Soon after that the car failed to start and the customer was towed to his usual repairer who determined the problem and drained the tank for him. The customer returned to the service station and demanded compensation for the problem.
It’s basically what you have to apply when dealing with customers, so what could be difficult about applying that? Recently we assisted a service station member who found himself in a Disputes Tribunal hearing when a customer challenged his care and skill.
At that point the member pointed out that the customer had compromised his options as once their ‘mistake’ had been determined by the customer’s repairer, that was the time to contact the service station, not afterwards. Viewing the CCTV footage, it was clear the customer parked right beside the lone diesel pump and engaged in discussion and direction with the attendant. Regardless of that and without accepting liability, the member offered to pay half the customer’s $200 repair invoice. The customer was not satisfied, demanded full compensation and contacted MTA. Our review confirmed the member’s reasoning and we recommended, in these circumstances, that for the small cost involved the customer should accept the offer and move on. The customer, while appreciative of the impartial review, would not accept our rationale or recommendation and went ahead with a Disputes Tribunal case.
Take care when filling!
Call the Mediation team on 0508 682 633 to discuss your particular situation.
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Despite the evidence presented to the Disputes Tribunal and the fact that the nearest petrol pump hoses would not have reached the positioned car, the referee determined the attendant should have taken more care. He based that on the customer’s claim there was a 91 octane petrol sticker inside the car’s filler flap. The referee found that when filling the tank, the attendant was obliged to use reasonable care and skill. Further, it was his view that failure to notice the fuel requirement advisory sticker was a breach of the attendant’s duty to take care. Overall though, he accepted the customer had predominantly caused the problem in stopping closer to the diesel pump than the petrol ones. On that basis the service station’s responsibility was assessed to be only a third and they were ordered to pay $61. Considering the member originally had offered to pay the customer half of his repairer invoice (of $100) and it cost the customer $51 to file the case at the court, he accomplished $10 for his argument.
This case and result aside, we hope this example demonstrates, even in obvious circumstances, that you have a duty of care to apply reasonable care and skill.
The pen is mightier than the sword Motor Vehicle Sales Act 2003 21. Motor vehicle trader must keep record of contracts for sale
(1) A motor vehicle trader must keep a record of each contract for the sale of any motor vehicle that the trader enters into as a party, or as an agent, in the course of carrying on the business of motor vehicle trading. (2) The record – (a) must include the prescribed information; and (b) must be kept for a period of not less than six years after it has been made.
The MVSA was 10 years old in April. One of the major issues we come across when things go pear shaped for a Trader member is the quality of their sales documentation. Two items are required under the MVSA, one is the Consumer Information Notice (CIN), the other is a written account of the sale as per section 21 of the Act. The CIN must be in the form prescribed by the Act however the written account can take any form. The ‘written account’ is often referred to in the industry as the Vehicle Offer and Sale Agreement (VOSA). However, many variations exist in the industry, and some are more comprehensive than others. The VOSA should declare all information relevant to the sale contract, including: • • • • •
trader identity and contact details
Julian McMullan
MTA Mediation Advisor
A vehicle, as stated in previous articles, is not like a fridge or a TV, it has a title just like a house. And just like a house sale, if the sale is not completed through fault of the purchaser, they forfeit the deposit. If, your VOSA defines this condition clearly. Long story short, make sure the sale agreement is fully completed at the outset with details recorded and all signatures in the right places. Don’t let convenience get in the way of proper administration systems. Also remember, the first contract signed is the binding contract, unless all parties agree to later variations. Do not assume you can fill in the gaps later. On the subject of deposits, and despite any ‘rights’ you may have by virtue of the VOSA, always take a moment to consider the situation from a ‘big picture’ perspective. Take the time to investigate what the customer’s motives might be when they try to get out of the deal. Offer to transfer the deposit to another vehicle – this may help ‘uncover’ the underlying reasons about why they had changed their mind. Remember, keeping the deposit is a lose/lose situation and should be a last resort. It might be a good idea to offer a ‘reasonable’ resolution – for example retain the amount that covers your direct costs you have incurred to that point. People will often accept a ‘reasonable’ position. On the other hand, if you appear unreasonable you will be unlikely to ever get a future sale from that person, or the 10 other people they tell. But as covered earlier, make sure you have the paperwork done properly in the first place so you have scope to manage the process if things fall apart later. “You can get much further with a gun and kind word
customers identity and contact details
than you can with just kind word.” Al Capone.
all fees and charges, and the payment structure
If you wish to talk to us about the state of your current VOSA, contact the Mediation team on 0508 682 633.
the vehicle being sold by you, and any trade-in all relevant contract terms and conditions.
One of the more common issues we come across in our mediation work is when the customer has changed their mind and wants to cancel the deal. The guidance about what happens next, and what happens to any deposit paid, will be reliant on what was said and done at the time the deal was formed. A decent VOSA will have set out the terms over whether the deposit is refundable, or not, and will be a useful reference source in any resulting debate.
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Customer problems, or problem customers? One solution: Call MTA’s Mediation Service – another benefit of being an MTA member
MEDIATION LINE 0508 682 633
advocate Dougal Morrison
This column gives an update on the activities of the MTA Category and Advisory Committees and the Advocacy and Training Team, including the Mediation Service.
Any feedback you have would be appreciated, either to the Committee Chairperson, whose details are in the back of Radiator, the Committee Manager or me. email dougal.morrison@mta.org.nz or Tel 04 381 8816.
Legislation/Consultation Vehicle Licensing Reform Update The NZ Transport Agency (NZTA) has released an amendment to the Land Transport Vehicle Standards Compliance Rule proposing Warrant and Certificate of Fitness changes under the Vehicle Licensing Reform programme. In its submission covering WoF, MTA will: • oppose changes to WoF frequency • lobby that the fixed date of 1 January 2000 after which a 6 month WoF is required be changed to a rolling 12 year date • push for more focussed legislation mandating a WoF that is no more than 30 days old at the time of sale of a vehicle Looking at Certificate of Fitness (CoF) the government has proposed opening up the market to repairers. We have surveyed heavy vehicle repairer members asking their views on whether: • independent testing stations (TSDA’s) only undertake Certificate of Fitness • independent inspectors undertake CoF inspection in qualifying repairer premises • repairers undertake CoF inspections The results of this survey will indicate the extent to which heavy vehicle repairers want to become involved in undertaking CoFs. We have been advised that long standing issues such as the 28 day WoF fee expiry period and improvements to WoF Online are out of scope for the next rule change. We will continue to lobby to have these issues considered.
a business-to-business environment. Business-to-consumer contracts were retained in the Bill, but business-to-business contracts were not. However, the Minister agreed that it will remain on the agenda for reconsideration at some stage in the future. HSNO Code of Practice for management and handling of used oil The draft code developed under the Hazardous Substances and New Organisms (HSNO) Act provides guidance to used oil generators, collectors, transporters, processors and end users on compliance with regulatory and statutory controls, with the aim of promoting workplace health and safety and protection of the broader environment from the hazards of used oil. MTA will make a submission by the closing date of 23 May 2013. Australian Auto Aftermarket Expo Also in April, MTA staff went to the 2013 Australian Auto Aftermarket Expo in Sydney. Co-located with the Australian Collision Repair Expo, the event featured over 360 exhibitors and covered five acres – a spectacular event for all sectors of the automotive industry. At the expo, the Commonwealth Consumer Affairs Advisory Council released its report on the sharing of repair information in the automotive industry in December 2012. The Council encouraged the industry to develop a voluntary code. If the industry does not develop a code in a reasonable period of time, the Council considers there may be a case for government intervention. The AAAA is planning to develop a code over the next 12-18 months.
MTA in its original submission to VLR lobbied for a number of improvements to the WoF inspection and these also are out of scope for the next rule change. The government, under its Safer Journeys Action Plan 2013–2015, has indicated an interest in investigating improvement to suspension testing. We support this. MTA will draft a submission in consultation with the Autotechnology, Franchise and Motorcycle Category Committees and the Heavy Vehicle Advisory Group, to ensure we reflect issues that are important to members. The Rule is available on the MTA website and members are welcome to make submissions in their own right or to provide views to MTA for consideration in MTA’s submission. Please email Garry Williams at garry.williams@mta.org.nz with any views or comments. Consumer Law Reform MTA met with the new Minister of Consumer Affairs, Hon Craig Foss mid April 2013. The meeting was a useful opportunity to discuss positions relative to the Consumer Law Reform Bill, and conditions in general. The content of the Bill has been summarised in previous editions of Radiator, and the Bill is waiting to go through the committee phase and third reading in Parliament. We took the opportunity to again promote consideration of a prohibition on unfair contract terms within
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Dougal Morrison, MTA Advocacy and Training General Manager, met Bernard Murray, the Victorian Automobile Chamber of Commerce’s General Manager Membership and Technical. They discussed whether access could be gained for New Zealand MTA members to the organisation’s TechOnline technical support service more easily. Bernard is open to the idea, and there will be further discussions. It was great to see members who attended from New Zealand, and was good to catch up at the exclusive MTA Networking Function. We look forward to the next expo which will be held in Melbourne in 2015.
Category and Advisory Committee Initiatives Auto Air Conditioning, Heating and Ventilation MTA Code of Practice update A minor review of the MTA Automotive Air Conditioning Code of Practice is underway to update it with compliance and training requirements such as that for HSNO Approved Fillers. Members are reminded that they are expected to adhere to this code of practice when carrying out any auto air conditioning activities. The Code is available to download from www.mta. org.nz/autoac. Venting refrigerant is illegal Since 1 January 2013 it has been illegal to release Synthetic Greenhouse Gases (SGG) into the atmosphere, under the Climate Change Response Act (CCRA) 2002, while ozone depleting substances are being phased out under the Ozone Layer Protection Act (OLPA) 1996. If you release SGG or ozone depleting refrigerants into the atmosphere there are serious penalties of up to $50,000. It is important you know what refrigerants the systems you work with contain and that you do not release these into the atmosphere. For more guidance from the Environmental Protection Authority, see www.mta. org.nz/autoac.
Automotive Technology Automotive Technology Committee activities Action is occurring on a number of items from the last Committee meeting, relating to equipment list changes, member standards, development of a new safety check sheet and access to technical information. The Committee will be heavily involved with developing a submission on the Land Transport Compliance Amendment Rule, which proposes to mandate WoF and CoF frequency changes under VLR.
Collision Repair and Towing Road User Charges Review In early April 2013, MTA was advised that a review of Road User Charges had been carried out for specific vehicles. We saw this as an opportunity for the review to include tow truck operators, who are being penalised for working safely under the current system where RUC is now charged on the maximum vehicle capacity. When we raised this with the Ministry of Transport, the regulators said it was too late to include this in the current round of changes.
PartsTrader Advisory Group Meeting A combined PartsTrader Advisory Group and PartsTrader Insurance committee meeting is due to be held on the 10 May 2013. Agreed outcomes will be published in due course.
Environment MTA Environmental Standards In April 2013 there were around 250 members left yet to have their first survey for the MTA Environmental Standards. Around 65 percent of all those surveyed have met or exceeded the standards. Many members who have previously had a survey are now having their progress with meeting the standards updated during their member review. In September 2011, the MTA Board decided that it will become a membership requirement to meet the standards by 31 May 2014. The site survey is an important step for members to understand environmental risks and identify opportunities to improve environmental practices – these actions often involve managing oil storage and having spill kits. For information see www.mta.org.nz/environment, or contact your Business Manager or Liezel Jahnke at MTA Wellington.
Heavy Vehicle Advisory Group NZTA Engineers Industry User Group meeting In March 2013, MTA Repairer Manager Garry Williams attended an NZTA meeting in Hamilton, in which heavy vehicle service providers were invited to primarily discuss their contribution to the Operator Rating System. It was clear that service providers can help improve the operators rating but to assist needed to develop a clear understanding with the operator on preventative maintenance requirements. Service providers were encouraged to: • communicate with operators and set up a formal preventative maintenance plan and agreement • become familiar with the Categorisation of Defects (CoD) manual used by the Police Commercial Vehicle Investigation Unit. (CoD available at www.nzta.govt.nz/resources/hmvcategorisation-defects/) • become familiar with the Vehicle Inspection Requirements Manual (VIRM) used by CoF inspectors (VIRM available at http://vehicleinspection.nzta.govt.nz/ - use the WoF/CoF version) • ensure faults are fixed before the vehicle is presented for a CoF
MTA will continue to monitor this issue so we can make an appropriate submission when the next review takes place.
• document occasions when an operator requests servicing shortcuts be taken
Registration of Structural Repair Collision Repairers
• share service bulletins relating to vehicle safety equipment with CoF inspectors and testing stations
The proposed minimum requirements for a structural repairer have now been defined. MTA and other stakeholders are due to meet in the near future to consider and agree on these requirements. At the same time the development of a standardised audit trail for such repairs will be discussed.
• ensure that when action is taken relating to a G2 repair requirement (refer to the CoD for more information) that when completed this is reported to the issuing authority, CVIU/NZTA
MTA Collision Repair Committee Meeting
Operators were also encouraged to:
The next Committee meeting is due to be held on Wednesday 22 May 2013. If you would like the Committee to discuss a particular concern please forward these to Bob McCoy (bob. mccoy@mta.org.nz), who will add them to the agenda.
• work on the relationship with service providers
General Repair and Collision Repair Salary and Wage Survey
• introduce driver pre-trip inspections and a defect reporting system
The MTA Salary and Wage surveys were sent to members in mid-April 2013. It only takes a few minutes to collate the data, and complete the survey, which closes on 7 May 2013. This is important information for every member, and you need to be up with the play if you want to attract or retain good staff.
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• develop a robust maintenance plan • analyse their Operator rating system report with their service provider
• respond to G2’s promptly More information covering the operator rating system and a commercial road transport toolkit are available on the NZTA website.
advocate
Continued from page 29
Other areas discussed included: • fifth wheel skid plate corrosion • Freightliner Argosy fires. Vehicles that have not been checked will be flagged from 2 April 2013 • set up and maintenance requirements for trailer steering axles • steering component reconditioning and component damage resulting from severe impacts. • LT 400 form thresholds • brake friction materials • out of service EBS/ABS systems at the roadside
Service Station and Convenience Store Outcomes from the training needs survey Work is underway to develop a training resource to assist both branches and members to access relevant service station training as required. The intention is that this resource will provide information and guidance on HSNO certification and general service station training options.
Dealer Committees Damaged vehicles imported from Australia. A few instances have arisen lately where a number of previously written-off used vehicles have been imported from Australia. They have gone through the compliance inspection processes without any damage flag being applied. Belatedly – after the respective vehicle has been processed and sold in the New Zealand market – information has become available highlighting their historical status in Australia and a ‘damage flag’ has been added to the vehicle record. This is causing problems for both the consumers and traders involved, and it looks likely a case will be taken to a Disputes Tribunal seeking rejection. We have to see how that case will be ruled. MTA has contacted NZTA, which is investigating the issue. In the meantime, dealers need to be careful when buying and selling used Australian vehicle imports. Dealers must ensure they thoroughly research the vehicle background before they agree to purchase and sell such vehicles. Dealer Industry Salary and Wage Surveys The MTA Salary and Wage surveys were sent out to all dealer members in mid-April 2013, which is due to close on 7 May 2013. It only takes a few minutes to collate the data, and complete the survey. This is important information for every dealer, and you need to be up with the play if you want to attract or retain good staff. The survey provides important
advocacy
information on what is happening in the industry, and covers most of the typical employment roles within a dealership. All dealers who participate in the survey will be sent a copy of the resulting report. Motorcycle Committee meeting The Committee meeting was held on 26 March 2013. Topics for discussion included outcomes from the 2012 Dealer Attitude Survey, review of the 2013 MTA Motorcycle Dealer Salary and Wages survey forms (refer item above), and discussions with NZTA and ACC officials including an overview of Motorcycle Safety Advisory Council work and action plans. TradeMe Motors‘ Darren Wiltshire provided an overview of improvements they are working on, regarding motorcycle listings. These changes include introduction of improved pricing tools, better search capacities, enhanced services for traders (eg discounted super feature rates for aged stock), and additional client services staff to assist traders get the best from the TradeMe facility. Some of the changes TradeMe are working on are subject to programming resources and may take some time to eventuate. The Committee also discussed VLR and the status of changes to WoF for motorcycles. We are yet to see any proposals from NZTA about WoF’s for motorcycles. The Committee again reiterated support for the application of WoF on mopeds, and also raised concerns about the quality of motorcycle WoF inspection standards in some areas.
Mediation Centre The fewer work days in the week before and after Easter resulted in a reduction in call volumes for those weeks. Repairer issues - observations from Alan: Members sometimes ask us for clarification about the terms and provisions of the MTA repairer warranty. The MTA warranty for any qualifying repair is the earlier of six months or 10,000km from the date of repair. The full details of the warranty are readily available on the MTA website, or from the MTA mediation team. Dealer issues - observations from Julian: A reminder for dealer members: the MTA Dealer Warranty applies for qualifying vehicles sold. The warranty is for the earlier of 100 days or 5,000km from the date of sale for vehicles less than 10 years old and that have travelled fewer than 125,000km. For vehicles which are older than 10 years or have travelled more than 125,000km the warranty coverage is the earlier of 30 days or 3,000km. The warranty can be a positive selling feature, so make sure you understand how to use the warranty in that capacity. The full details of the warranty are readily available on the MTA website; alternatively, call the mediation team to discuss.
We go into bat on your behalf yet another benefit of being an MTA member
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Industry News Ford Focus Tops World Charts in 2012
According to industry analyst RL Polk and Co, the Ford Focus was the bestselling car in the world in 2012. Locally, the Focus range secured 2,156 sales last year, enough to see it grab sixth spot.
Focus sales went to Chine, where volume was up 50 percent over the previous year – proof perhaps that Ford’s positioning and marketing of the Focus range as a’ world car’ is actually paying off.
Polk and Co show Ford recorded sales 1.02 million Focus cars in 2012, topping 872,774 for Toyota’s Corolla. Ford’s F-Series pickup line was the third bestselling model line. Focus sales were up strongly last year, easily eclipsing the 874,914 units sold in 2011. One in four
Industry observers give much of the credit for Fords revival (its Fiesta range came in at number six last year) to Chief Executive Officer Alan Mulally; he is credited with overseeing the overhaul of its product lineup with more fuel-efficient models to round out its strength in big pickups and
sport-utility vehicles and pushed a global product-development plan called One Ford. Polk’s estimates may be challenged by industry though; Toyota said global Corolla sales last year reached 1.16 million vehicles, or 33 percent more than Polks figures. The difference may be that Toyota includes sales of models with names such as Corolla Axio and Corolla Altis.
We’re proud to be with NPD NPD ensure we have the best technology the industry has to offer. Our site has been entirely re-branded and upgraded and we are proud to be part of the NPD Retail Network.
If you want to be part of this exciting, growing network contact Craig today: 0800 544 6162 | craig@npd.co.nz | www.npd.co.nz Bernard, Port Nelson Fuel & Rentals.
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bodywork Bob McCoy MTA Collision Repair Manager
Collision Repair Update
Outstanding Collision Repair Expo The weather was hot and so was the Collision Repair Expo recently held in Sydney, in conjunction with the Australian Auto Aftermarket Expo. This is hosted every two years by the Australian Automotive Aftermarket Association (AAAA). It is Australasia’s most comprehensive exhibition of bodyfinishing materials, crash repair equipment and tools. The focus this year was on education, with information programmes featuring industry experts to update repairers on the latest technologies and new trends in workshop management. This year’s entire expo covered over five acres, with one large hall especially dedicated to the collision repair industry. Over 60 companies, including some of the biggest names in the collision repair industry, were there with their impressive new release products and technology. Every aspect was catered for; there were painting and equipment companies, to finance and quoting systems, and they were all keen to show and demonstrate the abilities of their products to the crowds.
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The exhibitor stands were well presented and packed with products for you to hold and try, with attentive staff on hand to eagerly answer questions. It is estimated that over 9,000 trade delegates attended during the three days of the expo. It was good see a number of Kiwi repairers collecting the vast amount of information available. I hope your buying went well. During the expo a number of informative collision repair focused seminars were held. Jeff Hendler, International Collision Repair Leader and National Collision Repairer “Lifetime Achievement Award” winner, moderated a panel of Australian workshop owners who have set up or changed their business models to meet the changing needs and challenges of the industry. Over 100 people attended this seminar which was very impressive given it was at 6pm on the Friday evening. I-Car Australia informed us about the ever changing and new technologies which you will face, as manufacturers strive to make their cars lighter but stronger. Steel will continue to evolve. The use of aluminium, particularly in the European
market continues to grow. Magnesium, composites, fibreglass thermo plastics and polypropylene are all being used, or are growing in popularity. This forum was certainly an eye opener to those who attended. Robin Taylor, National Services Manager, Akzonbel Automotive & Aerospace Coatings, outlined their “Process Centred Environment” (PEC) programme . This was designed to give you the opportunity to learn strategies and techniques for building sustainable growth in your business. I have seen numerous shop management presentations, but found this to be effortless to digest. Hopefully we can bring more to you on this topic in the future. As stated in my opening, this expo was “Outstanding”. Stuart Charity, AAAA Executive Director, and his team are to be congratulated for their incredible achievement in producing a world class event. The next expo is to be held in 2015 in Melbourne. MTA will be there. We hope you can come and join us.
Profile
Te Rapa Panelbeaters Ltd Hamilton Your name: Simon Fleming
What attracted you to the industry? To get involved in the motor repair Industry with hands on experience
How long have you been in business? 21 years last month
How many staff do you employ? Four.
How long have you been a member of MTA? 1 year.
What do you see as the benefits of being an MTA member? We chose to become an MTA member because it has the strongest automotive brand both here and in Australia, with a strong media presence. It’s a really well recognised brand by the public.
What do you like about the collision repair industry? I like the challenges that come along, and adapting to them. Panel and paint is an industry that will always be around, no matter what changes occur to modern vehicles, people will always want something repaired or improved. Panel beaters and painters have a set of skills that can be applied to a vast array of jobs, they are clever people.
If you could, what would you change in the industry? Nothing I enjoy my job and the people I deal with
What is the most unusual vehicle you have repaired? We fabricated a roof for a Mini limo. A couple of years later the guy sent me a picture of it operating on the Gold Coast – that made my day.
33 •
radiator May 2013
What is your favourite holiday destination? Raglan NZ – jandals and no queue at the pub. Who do you most admire and why? Pioneer New Zealanders – they did it tough with little of anything. Unfortunately we are losing some of that ‘number eight wire’, ‘have a crack at it’ Kiwi way of doing things
Collision Repair
“Murph advocates for Collision Repair members” In the business of racing V8’s, crashes are inevitable. It is therefore important that these cars are repaired to the highest of standards to ensure that their performance is not compromised. MTA sets a high standard for its collision repair members to ensure that their customers receive a service and standard of repair which are consistent with our standards. We have now changed the “Murph” Trust Repair TV advert to reflect the growing number of collision repairers who are part of the MTA membership. The scope for change was limited because it involved altering an existing commercial. However the words Motorcycles, cars, trucks, heavy vehicles, panel & paint and service & repair now appear in the background. The voice over at the end also includes reference to cars, heavy vehicles, servicing, panel beating and repairs. Customers can now be “Assured” that when dealing with a MTA Collision Repair member they can have confidence that their vehicle will be repaired to the high standards we demand.
Motorcycles
Cars
Trucks
Heavy Vehicles
Should Insurers own Panel Shops? Bob McCoy MTA Collision Repair Manager
Whilst in Sydney I took the opportunity to meet with Greg Preston, MTA NSW, Body Repair Manager, to catch up on what he is up to across the Tasman.
It was clear that much of his time is being consumed by the activities of the Suncorp Insurance Group and what they were doing within the repairer industry. Since 2010 they have grown their SMART Repair shops and have now opened 26 across the country. A large non-driveable repair facility is currently being built which is due to open soon in Sydney. Greg reported that between 2011 to 2012, SMART shops had a turnover of $80 million which has been forecasted to double this year. This is money which would previously have been handled by approved repairers working for the various insurers within the Suncorp group. As they continue to grow the number of SMART shops around Australia, no doubt this will mean less work is available for the others. Greg hopes that a NSW Government enquiry which has been called for will look at this issue and the other concerns relating to safer repairs and unfair contracts. We will be watching these events closely. It is inevitable that what happens in Australia will raise its head here.
34 •
radiator May 2013
Pages from the past: Radiator 50 years ago From Radiator’s May 1963 Issue Minister praises Motor Trades efforts
A tribute to the motor trade’s interest in promoting technical education was paid by the then Minister of Education, Mr Tennent, when he opened the new automotive engineering workshop at the Auckland Technical Institute. There were certain trades in New Zealand that were showing a short-sighted attitude to technical training, he said, and he hoped they would follow the example set by the motor trade. Mr Tennent considered technical education as ‘a most important part of the education system’, and the Government was striving to develop technical education to meet the needs of expanding industries. - With the current skills shortage, and the recent launch of the Government’s new apprenticeship scheme, this is still a relevant and ongoing issue shared across the trades in New Zealand. Hopefully when we look back at these pages in another 50 years time we are not still facing these same issues.
Official opening of new Wellington building
Well-known Wellington company, Williams and Adams Limited (then Daimler and Singer agents), recently held a cocktail party to celebrate the official opening of their new building in Taranaki Street, reported Radiator in May 1963. The building was to be known as the Williams Building and was to be a lasting monument to the industry and success of the Williams family. Guests at the party included the then Minister of Customs, Mr N Shelton and the Mayor of Wellington, Mr Frank Kitts, both of whom paid tribute to the company’s enterprise. The occasion also presented an opportunity to display for the first time the (then new) 2.5 litre model Daimler car, one of the ‘latest examples of the fine workmanship of the well-known make’. - Although this building and company is no longer there, interestingly in comparison in Radiator this month we look at the modern new building and facilities on Taranaki Street for Johnston Ebbett Holden. There were no cocktails on our visit, but they offer a good coffee!
Meet the Imp – a spectacular 75 mph economical light car In the May 1963 issue, Radiator profiled ‘One of the most eagerly awaited cars ever to come for the British Motor Industry – the Hillman Imp’. This ‘spectacular new light car’ produced by the Rootes Group at its factory in Linwood, Scotland, was described as being ‘British from bumper to bumper’. It was the first car to be made in Scotland for more than 30 years, and was said to set new standards in a highly competitive field. The Imp was ‘built to quality car specifications and extremely high standards of safety’, and was said to ‘sparkle with new features’. Here are just some of them: ·
A high performance, powerful, overhead camshaft engine of 875cc with all major castings made completely of light aluminium – the first ever to be fitted to a volume production British car.
·
A clean, elegant and completely functional saloon car design giving, in addition, estate car convenience.
·
Compact dimensions – only 139 inches (3530mm) long yet with ample room for four (or even more) in comfort – and a superb power-to-weight ratio.
·
A rear engine placement which fathers a host of performance and design advantages.
·
Performance figures which include a comfortable top speed of 75mph (120km/h), a touring petrol consumption of between 40 and 45 mpg (5.2-5.8 l/100km) and a 0-60mph (96.5km/h) speed time of 24.5 seconds.
·
You could buy one new for around £900 ($1,800 today).
1963 Hillman Imp (image source: Chrysler United Kingdom, Ltd)
This month in Radiator (pages 22-23) we feature the new Volkswagen Golf TSI 90, which boasts a 1.4-litre turbo petrol, 90kW/200Nm engine, a top speed of 203km/h, a fuel consumption of 5.0 l/100km and a 0-100km/h speed time of 9.3 seconds. The new Golf is 4255mm long and 1452mm high, with a luggage capacity of 380/1270 litres. You can buy one for a base price of $34,750. How things have changed in 50 years!
2013 Volkswagen Golf TSI 90
Official communications supplier to the MTA
35 •
radiator May 2013
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37 •
radiator May 2013
MEMBER PROFILE: Wholesale Cars Direct
From the outside, Wholesale Cars Direct in Lower Hutt looks like a particularly well-maintained used car sales operation. However, it doesn’t take long to realise something bigger than business is going on here.
Wholesale Cars Direct (WCD) has about 220 cars on display, and its is team able to access a pool of 400 in total, thanks to a storage warehouse nearby. Each of four showrooms and yards is stocked with a specific type of vehicle: one for multi-seat vehicles, another each for SUVs, sedans and wagons. Other vehicles are in a yard in front of the dealership, with hatches and smaller cars across the road.
and extramural study. The half of the huge top floor that isn’t offices is given over to exercise equipment; in his younger days, Gargz considered starting up a gym. Things here seem geared heavily towards helping people develop, grow and build a good life, in all respects.
They sell cars – and a lot of them - but owner Gargz Young says his core business is working with people. He works to build a dynamic where people are engaged and growing, which customers can’t help but respond to.
“Everybody here knows they can come to me, about anything – professionally or personally. Whatever it is, we can work this out.”
By Hamish Stuart, MTA Communications Manager
To aid this development, everyone working with him gets access to a life coach, a financial planner
From left to right, seven of the 19-strong Wholesale Cars Direct crew: Ash Anderson, Kyle James, Gabriel Smith, Chris Robb, Gargz Young, Ramon Willis, Mike Cody (kneeling)
38 •
radiator May 2013
“It’s not rocket science. “Focus on being the best – money in business is one of the by-products of being the best. And you can’t have a progressive business without progressive people.” I’m not doing this to sit on a beach by myself at the end of this,” he says. Gargz looks after his team. WCD doesn’t have staff. They are a team of 19, who are all good at different things. He regards himself as more of a coach than a traditional boss.
“Some places pride themselves on having the best salespeople. But we’ve got the best dads; we’ve got the best people,” Gargz says.
Gargz moved out of Invercargill when he was 18 (though still remains a proud Southlander). Working for Caltex in Hawke’s Bay gave him an opportunity for extramural study in Human Resources – his big interest and passion in life, he says. These studies led to him back to Invercargill, to finish it off fulltime. He returned to the North Island, arriving in Wellington. He got a car sales job, then sold seven cars by the end of his first day. “The rest is history,” he says. Sales Manager Gabriel Smith points to the shelf of awards the team has won. It’s the ones from the local chamber of commerce they are most proud of, he says – that’s where they are competing with
“The grooming
and preparation inspection sheet looks like something NASA would use. All work gets quality checked three times”
all the other businesses in the district. The WCD team works hard to provide a relaxed atmosphere, where people can come, look around, feel comfortable, while choosing what car they want. They get a lot of families coming in, too, especially on the weekends, Gabriel says. They cater for this: a coffee machine for the adults, beside a children’s play area, where a big flatscreen television runs child-friendly
39 •
radiator May 2013
entertainment whenever there is an audience for it. Beside this, the WCD nappy-changing table. At a nearby counter, the team has a stock of children’s snacks. The showrooms are adorned with balloons to keep the young ones engaged – allowing their parents to focus on what car they are going to buy. All of the showrooms have childseats, too, and families are encouraged to try out as many cars as they like, Gabriel says. Both Gabriel and Gargz talk about fairness: everyone gets treated exactly the same at WCD. They bring the same, even-handed approach to cars as people, too – every vehicle gets the same level of treatment, whether it sells for $10,000 or $100,000. The grooming and preparation inspection sheet looks like something NASA would use. All work gets quality checked three times. “You won’t find chipped paint, a scratched alloy, or a torn car seat on any of these vehicles,” Gargz says.
Music plays a huge part in the WCD operation, too. All the Japanese cars are fitted with band expanders, and the European imports that can’t handle local stations get the stereos pulled out and replaced. ‘CD player – working’ is an essential technical checklist item, to be triple-checked alongside ‘Current WoF’ and ‘Wheels balanced’.
A lot of his marketing ideas come “after a couple of bottles of wine”, from the billboardsized kiwiana-themed artwork outside the building, wrapping up the best of what New Zealand is about, to the classic yellow signpost, showing how far it is to Invercargill (‘three times Ranfurly Shield winners’) and Auckland (‘Why would ya?’).
When a customer gets into a car, the radio is pre-tuned, to a local radio station. “There’s nothing worse than getting into a car and getting that harsh sound of static. That’s just horrible,” Gargz says.
How about his idiosyncratic name? Some years ago, he was drinking with mates. As these things go, they all decided to change their names by deed poll. The next morning, Gargamahl Baycon Young emerged from the registry office with a new name (and a hangover).
Music is piped into every one of the dealership’s four showrooms, too – and it’s the same, so if people are listening to a song they like, they can hear the end of it. Gargz’s thoughts on the recession? Business is always tough. Roll up your sleeves and work harder. But he stresses the importance of having a good time, too.
“I was the only one who walked the talk. If you say you’re going to do something, you do it,” he says. This comes through a lot in the way WCD and its people work: Commit to doing things, then follow through. It’s not rocket science.
market overview
statistics
March
Tony Everett Dealer Services & Mediation Manager Ph: 04 381 8827
tony.everett@mta.org.nz or: 04 381 8833 rochelle.reddish@mta.org.nz
New Passenger Registrations March YTD 2011
8,000
2012
New market staying strong
2013
7,500 7,000
6800 new passenger registrations in March. Up 5 percent compared to March 2012. Also up 17 percent from February 2013.
6,500 6,000
New Passenger market up 2 percent YTD compared to YTD 2012.
5,500 5,000
2705 commercial registrations in March 2013. This is up 33 percent from March 2012. Also up 26 percent from last month Best March in 28 years for the commercial market. YTD up 42 percent compared to YTD 2012
4,500 4,000 3,500 3,000
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Used Import Passenger Registrations March YTD
Used vehicle market exchange rate boost
2011
8,000
2012
2013
7,000
6,000
7581 used passenger imports in March, this is up 18 percent from March 2012. Up 10 percent from last month. The used import passenger market is up 16 percent YTD compared YTD 2012. The trade is still benefiting from a favourable exchange rate.
5,000 4,000 3,000 2,000 1,000 0
Jan
Feb
Mar
2012
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Motorcycles still riding high
New Road Registered Motorcycles (>60cc, & <60cc) March YTD 2011
Apr
2013
900 800
644 Motorcycle registrations for March. This is up 29 percent from March 2012 and is only down 1 percent from last month. Over 60cc' market: 373 registrations, this is up 17 percent in contrast to March 2012. Under 60cc' market: 271 registrations for March. This is up 51 percent from March 2012.
700
600 500 400 300 200 100
0
40 â&#x20AC;˘
Jan
Feb
Mar
radiator May 2013
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
The Motorcycle market is doing well so far this year, up 13 percent YTD compared to YTD 2012
statistics
brought to you by
Top 10 new passenger registrations by brand Mth
% Chg YTD
Toyota
1202
4%
Holden
654
NC
Hyundai
512
16%
Suzuki
499
6%
Mazda
485
7%
Ford
475
23%
Nissan
467
27%
Mitsubishi
451
NC
Volkswagen
319
26%
Kia
249
8%
It's a mixed bag for the top 10 new brands. Four are down and four are up YTD compared to 2012. Two remain unchanged. Nissan and Volkswagen are having a good year so far up 27 percent and 26 percent YTD respectively. Toyota holds onto top spot with 1202 units, Holden and Hyundai swap places this month with Holden in second with 654 units and Hyundai third with 512 units
Top 10 used import registrations by model
Top 10 used models doing well, only Legacy and Atenza are down compared to YTD last year. The top three have shuffled around this month with Swift taking top spot with 354 units. Demio second with 332 and Axela third with 325 units. Other models that had a good month include: Outlander up 419 percent, Fit up 77 percent and Wish up 173 percent.
Mth
% Chg YTD
Swift
354
101%
Demio
332
46%
Axela
325
47%
Tiida
301
64%
Corolla
291
20%
Legacy
222
10%
Fit
219
77%
Vitz
203
7%
Wish
186
173%
Atenza
172
33%
Top 10 motorcycle registrations by brand Mth
41 â&#x20AC;˘
% Chg YTD
Suzuki
129
3%
Piaggio
52
89%
Honda
49
17%
Harley Davidson
46
20%
Triumph
38
4%
Kawasaki
29
22%
Yamaha
25
30%
Hyosung
22
12%
TGB
19
62%
Vmoto
19
6%
radiator May 2013
Suzuki is first with 129 units, more than double that of any other brand. Piaggio has jumped to second with 52 and Honda is third with 49 units. Other brands starting the year well include: Yamaha up 30 percent and TGB up 62 percent. Again we have specialist scooter brands in the top 10 doing well so far this year.
Top three new models by segment Light
Swift
Yaris
Mirage,Mazda2
312
205
93
Corolla
Cruze
Focus
429
159
103
Mazda6
Mondeo
Camry
103
84
67
Commodore
Falcon
Aurion
163
56
31
MPV
Journey
Carnival
Vito,Odyssey
39
7
2
Sport
Toyota86
Golf
370z,Veloster
29
9
6
SUV
Rav4
Santa Fe
Outlander
207
189
183
Van
Hiace
L300
Transit
239
138
74
Pickup
Hilux
Ranger
Navara
389
368
300
Heavy Comâ&#x20AC;&#x2122;l
Isuzu
Hino
Mitsi Fuso
49
40
34
Small Medium Large/upper
SUV is the highest selling section with 2740 units in March, followed by light commercial with 2419 and small coming in third with 1502. The top three from February are the same for March. First was Corolla (429). Second place Hilux (389). Third was the Ford Ranger with 368. Other models that had a great month were: Nissan X-Trail up 101 percent; Mazda CX-5 up 343 percent; Volkswagen Polo up 103 percent.
Whangarei 466 2% Napier 511 9% Blenheim 167 12% Invercargill 390 7%
Auckland 4895 2% New Plym 388 5% Greymouth 68 28% National 14948 1%
Hamilton 1277 5% Wanganui 160 5% Westport 24 27%
Thames 199 32% Palm North 734 4% Christchurch 1916 3%
Tauranga Rotorua 768 4% 249 16% Masterton Wellington 170 1% 1266 7% Timaru Oamaru 236 4% 65 21%
Gisborne 152 12% Nelson 297 13% Dunedin 550 6%
Whangarei 5 50% Napier 12 33% Blenheim 2 60% Invercargill 14 8%
Auckland 138 3% New Plym 18 50% Greymouth 3 50% National 3% 448
Hamilton 32 35% Wanganui 6 50% Westport 1 100%
Thames 9 80% Palm North 37 37% Christchurch 44 8%
Tauranga 19 21% Masterton 7 13% Timaru 7 17%
Gisborne 1 75% Nelson 8% 12 Dunedin 9 50%
statistics statistics 42 â&#x20AC;˘
radiator May 2013
Rotorua 5 38% Wellington 66 32% Oamaru 1 67%
More vehicle statistics are available on the MTA website www.mta.org.nz/dealer-stats Raw sales data on make, model and region of new passenger and new commercial vehicles are also available on the website in PDF format.
statistics
brought to you by
Whangarei 148 Auckland 2883 Hamilton 498 Thames 56 Tauranga 257 Rotorua 62 Gisborne 39 Napier 173 New Plymouth 98 Wanganui 117 Palmerston North 325 Masterton 50 Wellington 724 Nelson 72 Blenheim 52 Greymouth 11 Westport 5 Christchurch 829 Timaru 61 Oamaru 14 Dunedin 232 Invercargill 94 43 â&#x20AC;˘
radiator May 2013
3% 6% 2% 12% 4% 6% 86% 20% 22% 92% 35% 28% 2% 29% 18% 42% 29% 20% 12% 30% 2% 17%
Whangarei 131 Auckland 3761 Hamilton 514 Thames 62 Tauranga 301 Rotorua 60 Gisborne 36 Napier 136 New Plymouth 105 Wanganui 59 Palmerston North 182 Masterton 34 Wellington 691 Nelson 101 Blenheim 31 Greymouth 25 Westport 9 Christchurch 971 Timaru 61 Oamaru 17 Dunedin 229 Invercargill 65
22% 19% 15% 38% 44% 5% 44% 4% 8% 37% 64% NC 9% 33% 24% 56% 80% 15% 5% 26% 38% 12%
Whangarei 9 Auckland 221 Hamilton 50 Thames 4 Tauranga 34 Rotorua 11 Gisborne 4 Napier 13 New Plymouth 15 Wanganui 12 Palmerston North 41 Masterton 5 Wellington 83 Nelson 16 Blenheim 5 Greymouth 1 Westport 0 Christchurch 80 Timaru 7 Oamaru 3 Dunedin 20 Invercargill 9
40% 9% 2% 33% 36% 120% 100% 50% 7% NC 14% 17% 1% 7% 150% 90% NC 14% 22% 300% 82% 25%
MEMBER PROFILE - Bohanna Motors, Waikanae Story and photos courtesy of Wes Davies, NZ Today
Approaching the Kapiti Coast community of Waikanae from the south, it is hard to miss the Mobil service station on the left: the family owned and run Bohanna Motors. There was once a time when Waikanae was where you went to retire, and while the area is still a popular place for the elderly to enjoy their retirement, it is now equally a lively suburb for workers in Wellington to live, with a very regular rail service to get workers to and from the Capital. Add to this a large amount of passing traffic, and Brent and Helen Bohanna have a varied clientele. Fuel sales remain the backbone of the business. However, as Brent points out, while the cost to him and to us of this most vital of fluids has increased dramatically, his margin is the one thing that doesn’t change. Talk of doom and recession hasn’t had a negative effect and the volume of fuel passing through the pumps has steadily increased. Alongside the fuel is a fully equipped workshop, run by Brent and Helen’s son Martin. This is truly a locally owned and run family business, the likes of which are the backbone of all smaller communities.
Brent and Helen Bohanna have always offered good, old-fashioned forecourt service, something which other operators have recently rediscovered and they are confident that the future is bright. Brent has spent his working life in the motor industry, starting in 1966 as an apprentice mechanic in Silverstream, between Upper and Lower Hutt. After a stint as service manager for Wrightcars, he and Helen wanted to take control of their own destiny and looked for an available service station. The Shell outlet in Waikanae was available and with the deal all but concluded, the Bohannas bought a house in town and moved in. Then, at the last minute, the deal foundered: Time for Plan B. Mobil owned the plot of land which once was the Waikanae stock yards. This was in the days when oil companies were not permitted to own service stations so the land was on-sold and in the mid 1980s Bohanna Motors came into being, a joint
44 •
radiator May 2013
effort between Brent and Helen and their respective fathers. With planning in the advanced stages for a new main route south which will by-pass the middle of Waikanae and at the same time, tanks reaching the end of their service life, last year the Bohannas seriously considered closing the doors. However, with assistance from Mobil, the tanks were replaced and are now owned by Brent and Helen and they are happy that, should the passing traffic be diverted, the locals will keep them going. They have always offered good, old-fashioned forecourt service, something which other operators have recently rediscovered. They are confident that the future is bright.
The workshop side of the business is kept busy with Warrants of Fitness. Despite there being some opposition from within the industry to changes to the WoF system, Brent feels the new regime makes good sense with one possible exception. He is not so sure about the wisdom of new cars not needing an inspection for the first three years of their life, regardless of mileage and tyre usage. As he pointed out, the car of today is so much better built than the car even of 20 years ago and this is something which is noticeable in the repairs needing to be done on local cars. After almost 30 years on the Kapiti Coast, the Bohanna family has no intention of going anywhere soon!
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Order online: www.mta.org.nz Stationery Hotline 0508 682 682
c
Repco customers win a week in the fastlane at NASCAR Ten lucky Repco trade customers from around New Zealand recently won the chance to take the trip of a lifetime – an exclusive VIP holiday to the United States to experience the high octane thrills of NASCAR. The winners joined a group of Repco staff, who had also won the trip as part of an internal sales promotion, on a six day stay in the heart of Las Vegas for this once in a lifetime opportunity. The prize included five nights at the world famous MGM Grand hotel, $1,000 spending money, a meet and greet evening with star NAPA Autoparts Toyota driver Martin Truex Jr and a ‘money can’t buy’ trackside experience at NASCAR. Jonathon Maddren, Repco’s General Manager of Sales and Operations, was one of eight Repco staff who made the trip, fulfilling a lifelong dream to attend a NASCAR event. “For me and for almost every guest that shared this trip to one of the homes of international motor racing, this was truly a dream come true. It would have been enough just to be at the track to be a part of NASCAR, but to be amongst the action and as close to the drivers as we were was something I’ll never forget,” says Maddren. After several days taking in the sights and sounds of one of America’s most colourful cities, the guests were primed and ready for an experience unlike any other come race day. The day began with guests taken on a VIP tour of the NAPA Racing Team pits prior to the commencement of racing to speak with the crew and get a feel for what it takes to compete at the very pinnacle of world motorsport.
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Pictured front: Doug Dennison of Dennison Auto Services, Te Anau next to Doug is James Sutherland - Repco Sales Rep, Petone
From there, guests were given exclusive access to the iconic Neon Garage for the duration of the day, getting up close and personal with NASCAR’s stars and teams. Along with being treated to a host of entertainment throughout the day, the Neon Garage also gave guests the best view of victory lane celebrations. Away from the track, the trip was also a chance for Repco staff to meet with the people at GPC owned NAPA Autoparts to share local market information and learn more about what makes them the global leaders in aftermarket autoparts. Maddren says it was great for Repco representatives to meet with their NAPA equivalents – a team of particularly hospitable, genuine and extremely customer focussed ‘automotive people’. “With the recent purchase of Repco by GPC, these opportunities to learn from the biggest and brightest in aftermarket autoparts are invaluable and form part of our ongoing commitment to providing not only the best parts but also the best advice to Repco customers.”
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SAM Computer Systems P: (09) 583 2455 F: (09) 583 2457
E: info@sam.co.nz
www.sam.co.nz
INDUSTRY TRAINING
MTA Training Calendar May - August 2013 To register, go to: www.mta.org.nz/jobs-and-training
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
May June July August 1February 1 Saturday Ashburton North March April 1 May 1 PalmerstonJune 2 Ashburton 1 2 Sunday 1 Easter Monday 2 North 1 Ashburton 2 Palmerston 1 Saturday 3 3 Queens Birthday 3 Saturday 2 Saturday 2 2 Ashburton 3 Saturday 2 Sunday 4 Saturday 4 4 4 Sunday Pukekohe Sunday 3 Sunday 3 3 3 Queens Birthday 5 Sunday 5 5 5 4 Waiouru 4 4 Saturday 4 Central Auckland 5 Palmerston 5 5 Sunday 5 6 Blenheim 6 Saturday 6 Central Auckland NorthAuckland West 6 6 Palmerston 6 Saturday 7 Sunday 6 Blenheim NorthAuckland West Auckland 7 Kaikoura 7 West 6 Waitangi Day 7 7 Sunday 7 Lower 7Hutt Kaikoura West Auckland 8 Nelson 8 8 8 8 8 7 Lower 8Hutt Warkworth Nelson 9 Nelson Saturday 9 9 9 Saturday 9 9 8 Saturday Dargaville10 Nelson 10 9 Sunday 10 Saturday Saturday 10 Sunday 10 9 Sunday 11 Saturday 10 Corporate10 Kaitaia 11 11 Sunday Sunday 11 Gisborne 11 Saturday 10 12 Sunday 11 Te Aroha 11 Whangarei 12 12 12 Whakatane 12 Sunday 11 Te Aroha Hamilton 13 12 Tokoroa 12 Whangarei 13 Saturday 13 Central Auckland 13 Rotorua 13 Saturday 13 12 Tokoroa Huntly 14 Central Auckland 13 Rotorua 14 Sunday 14 Corporate 14 Tauranga 14 Sunday 13 Rotorua Te Awamutu Central Auckland 15 Christchurch 14 Rotorua 15 Corporate 14 15 15 Tauranga 15 Paraparaumu 14 Rotorua Te Kuiti Central Auckland 16 Christchurch 15 Saturday 16 Christchurch 16 Saturday 16 Wanganui 15 Christchurch 15 Saturday 17 16 Sunday 17 16 Christchurch Saturday 17 Sunday 17 Hawera 16 Christchurch 16 Sunday 18 Saturday 17 Invercargill 18 Corporate 17 Saturday Sunday 18 Balclutha 18 New Plymouth 17 17 Invercargill 19 Sunday 18 19 18 Sunday Invercargill South Auckland 19 Gore 19 New Plymouth 18 Saturday 18 Invercargill Invercargill 20 19 20 Saturday 19 Wairoa Gore 20 Te Anau 20 Saturday 19 Sunday 19 Gore Dunedin 21 20 21 Sunday 20 Waipukurau Dunedin 21 Cromwell 21 Sunday 20 Wairoa 20 Dunedin Timaru 22 21 22 21 Hastings Dunedin 22 22 21 21 Dunedin Christchurch Cromwell Paeroa Waipukurau 23 Hastings 22 Saturday 23 Hamilton23 Kaikohe 22 Corporate 23 Saturday 22 Hastings 22 Saturday Christchurch 24 23 Sunday 24 Hamilton24 Whangarei 23 Saturday 24 Sunday 23 Hastings 23 Sunday 25 Saturday 24 24 Saturday Sunday 25 25 ANZAC25Day 24 24 26 Sunday 26 25 Sunday 26 25 Saturday 25 North25 Shore 26 27 Saturday 27 Saturday 26 Sunday 26 27 Central 26 Motueka South AucklandAuckland North26 Shore 27 28 Sunday 28 Sunday 27 27 South Auckland 28 Tauranga 27 27 Greymouth 28 29 Oamaru 29 Wellington 28 Tauranga 28 28 29 Tauranga 28 29 Good Friday 30 Rangiora 30 Corporate 29 Tauranga 29 Masterton 29 Saturday 30 Opotiki 29 Saturday 30 Saturday 30 Opotiki 30 Sunday 31 30 Sunday 31 Porirua 30 Masterton 31 Sunday 31 31 Saturday Update course
Update
Inspectors course
PRS
Practical course
Managing the PRS Corporate
Places are available for WoF training now! Keep your inspectors up to date with the latest on the eVIRM including updates, interpretations and technical bulletins. WoF courses on this calendar are the only MTA courses that are recognised by NZTA.
Inspectors
Practical
Now when you receive your Inspectors course confirmation, you will receive a 10 question pre-course test paper worth 20 percent of your overall grade. You must complete the test paper and email it through to the facilitator, malcolm.whinham@ mta.org.nz for marking prior to the course, then bring it along with you on the day for discussion. The overall pass mark of the course remains at 75 percent, so failure to complete the pre-course test will make it very hard to pass! If you have a laptop or a tablet available, bring it along to work on the eVIRM. Such devices are highly recommended to get the maximum value from the course, but are not compulsory at this stage. If you have any questions, contact Kylie Robinson on 04 381 8836 or email kylie.robinson@mta.org.nz.
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INDUSTRY TRAINING
MITO awards 28 scholarships
In a first for MITO's scholarship programme, two workplaces have multiple recipients! The scholarship programme is designed to support learners in engaging in educational pathways across the automotive, transport and logistics sectors. The $1,000 scholarship funding goes directly to study costs. School Leavers’ Scholarships are for secondary school students who intend to complete a National Certificate. Five scholarships were awarded.
ATech® Scholarships are for automotive technicians who have completed a National Certificate (Level 4) and who aspire to work in advanced technical roles in automotive or collision repair. Five scholarships were awarded.
Transport and Logistics Scholarships are designed for people working in the commercial road transport, passenger services, warehousing and logistics or ports and stevedoring sectors. Eight scholarships were awarded.
Business Skills Scholarships are for people employed in all of MITO's industries who wish to complete a National Certificate in Business (First Line Management) Level 4. Ten scholarships were awarded.
Mark Bell
Franklin Autoworks Ltd
Albany
Benjamin Lewis
Geraldine Auto Restorations Ltd
Geraldine
Clayton Smith
Heartland Yamaha
Morrinsville
Jason Puru
John Andrews Motors Ltd
Remuera
Rowan Bradley
Wilson Motor Company
Taihape
Chris Allan
Gordon Milne Panel and Paint
Christchurch
Mark Barrow
Marks Motors Ltd
Feilding
Elijah Waldron
Napier Brake and Clutch
Napier
Scott Potter
Piako Tractors
Morrinsville
Blane Hannah
Restorations Unlimited
Wanganui
Carly Andrews
A Hartrodt Ltd
Manukau
Cheryl Yandall
CEVA Logistics
Manukau
Pati Wijohn
DB Schenker (NZ) Ltd
Mangere
Bridget Tapper
Oceanbridge Shipping Ltd
Takapuna
Kathie Robinson
Oceanbridge Shipping Ltd
Takapuna
Casey Hunn
Panalpina World Transport Pty Ltd
Manukau
Akosita Tupou
TNT Express Worldwide (NZ) Ltd
Manukau
Lavinia Peni
TNT Express Worldwide (NZ) Ltd
Manukau
Bradley Hollands
Avon City Ford
Sockburn
Cole Watson
Bodyworks Panelbeating & Painting
Auckland
Tania Clarke
Hauraki Panel & Paint (City) Ltd
Parnell
Blair Webb
Jacks Machinery
Whakatane
Andrew Fletcher
Jim Wright Nissan
Hamilton
Thomas MacKinnon Smith and Davies
North Shore
Michael Griffiths
Pukekohe
South Auckland Motors
Kimberley Murphy
Tony Rees Motorcycles
Whakatane
Zane Randle
Trucks & Trailers Ltd
Wiri
Jordan Mountfort
Waterford Autos Ltd
Katikati
Contact MITO for more information www.mito.org.nz
MTA Member Update: News in brief Between 21 March and 4 April, MTA’s Member Update newsletter, emailed to all subscribed members, covered the following: • Our Human Resources advisor outlined public holiday trading hours, staff pay, and other legal obligations of business owners during Easter weekend. • MTA staff met with the new Associate Minister of Transport, Michael Woodhouse, discussing a range of issues affecting our sector. • Heavy Vehicle repairers: be on the lookout for faulty 'Sanwa Seiki' brake control units, fitted predominantly to Nissan CW330-CW380 trucks. Ongoing investigation after a fatal crash in 2011 has found numerous other unreported instances of unintentional brake releases involving this type of brake valve. • The Government has brought forward the enrolment date for the ‘New Zealand Apprenticeship’ scheme, meaning new apprentices can enrol immediately, rather than waiting until 1 April 2013. • MTA staff attended the launch of the Safer Journeys Action Plan 2013-2015, and reported there could be more opportunities for members in the future. • The new 'starting-out wage' will be an option for employers and employees from 1 May 2013. The starting-out wage will give employers a real incentive to give young people a foothold on the employment ladder. For further information, or if you missed an edition of Member Update, contact your Business Manager.
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It isn’t often that a new column is introduced to Radiator, but member feedback has told us there was something missing – something that could appeal to males and females. ‘Your work life’ will provide advice, opinions and ideas on an array of topics. Here are some of the topics you can expect to see in future issues.
What do I do with my kids? Just because the final bell has rung for the children doesn’t mean it’s time to go home from work yet. So what do you do when the children are finished school but you have urgent work that needs to be finished at the office? Can you bring them in for the last part of the day? And what about the school holidays? Two weeks is a long time to be away from the office – is it manageable?
Financial and retirement planning
The balancing act – work and home commitments Being a working parent is a difficult task, and particularly for the Mum of the household; there is constant pressure coming from all angles, be it work, family, schools and more. In order to be able to concentrate at work, everything needs to be organised at home. But what happens when one of your children has to stay away from school due to illness? Knowing how to juggle all of these balls is one act that’s hard to perfect. We’ll aim to provide some advice on how to make this road a smoother one.
Leadership There is that age-old question that is asked on many occasions: Are leaders born or made? The importance of strong leadership within businesses is a topic that deserves attention –it comes in many forms and can be portrayed in a number of ways. We will touch on these and help you to define the different leadership styles that exist.
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Saving isn’t a strong point amongst New Zealanders, particularly as the cost of living continues to rise yet wages can feel like they are at a standstill. How can you get ahead and make the most of every dollar you earn? When do you need to be saving for retirement, and how much will you need? This sort of advice is important to everyone; gender and age are irrelevant here.
Succession planning Most people would like to think their business will be around long after they’ve retired, but this doesn’t just happen. Succession planning is about identifying people from within the business who could, in time, step into a key business leadership position, ensuring its longevity. Through employing the right people and training them in the right way, business sustainability is increased. We’ll be looking at this in more detail. ‘Your work life’ will provide a different perspective on issues that both men and women are faced with on a regular basis. We are aware that there is more to life than just work, so this will be an opportunity to acknowledge those areas too. If you have ideas on what you would like discussed, email us at admin@mta.org.nz – we will do our best to cover all that we can.
The road to success Measuring success is both relative and subjective. Is it being a straight A student? Getting all the kids’ washing dried and folded before 7pm on a Sunday evening? Having the fridge and freezer stocked for the week ahead? Submitting a monthly report to your Board of Directors on time, every month? To most people, success means achieving a goal. To some people, success means being the best at what they do. For Judy Lange, success has come in many different ways, but all of them have been through hard work and dedication. Judy was recently appointed to the MTA Board of Directors, after working in the motor industry for over 30 years, running A1 Auto Services in Invercargill with her husband Geoff. She has gained experience through day-to-day work, but also through self-development and initiative. Initially this was not the industry Judy intended to work in. “I studied at Otago University and wanted to be in food product development, but those opportunities were limited in Invercargill. So I went into secondary teaching as a science teacher,” said Judy. Her husband then bought the business and someone needed to do the ‘office work’. Teaching, raising a young family and ‘doing the books’ for A1 Auto Services proved to be a challenge to say the least, so teaching had to give. Judy found that as the business grew so did her role. She tried to go back to teaching for a while, but this proved too much, so she returned to the business in a full-time capacity.
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“These days a lot of women fall into these roles because their husband or partner buys a business. You have to make the best of it and get involved – that’s what I try to embrace with everything I do.” The work can be repetitive but it’s important to have long-term plans for the business, she says: “Whatever you’re doing in the business, always have that long-term plan in mind.” Having a long-term plan and knowing how to achieve this can be challenging. Judy believes it’s important to have people to turn to for sound advice. “You need to have a good relationship with your business manager at your bank and your accountant; they need to know how the business operates – it’s worth it in the long run.” Another key to success is education. “The world is changing around us and we need to stay abreast of it. We must keep educating ourselves and not be complacent.” Judy earned a degree at Otago University but knew that in order to be successful in her role, she needed to learn more about business management, so she enrolled at night school. Accessibility to educational resources and courses has become a lot more available with the internet. Judy says “You can ‘cherry pick’ what you need to know and educate yourself in that area without having to get a formal qualification for it.” The main benefit to having a formal qualification is that it tells someone that you have the application to successfully complete the study, but it is by no means essential. Education can be as simple as reading about what other successful people have done; this can bring an attitude of success. According to Judy, “If you have the feeling of being successful, then you will be because the positivity is there.” Not only is educating yourself important, so is having a clear set of values. These don’t often change and in time will become innate, with honesty being the number one thing, she says. “If you’re honest in all your dealings, then you can’t go wrong – on all levels.” Shared values and a strong culture will often lead to productive and happy employees. “If you have a happy and open culture where things get discussed as a team, and you work together as a team, that really helps your workplace; the stability of it and the long term success of it.” Judy believes that all staff members need to be encouraged to their full potential and supported along the way, leading them to feel a sense of satisfaction and worth. Not having the confidence to speak up and be heard is common amongst New Zealanders, most prefer to sit back and let someone else do the talking, but ‘having a voice’ is critical to the success of a business. Judy has three tips on how to do this. 1. Go to Toastmasters. This will give you the confidence to speak in front of a non-judgemental group, all of who are probably just as nervous about the experience as you are. The aim is to improve self confidence, listening skills, leadership skills and to sharpen your thinking. 2. Set up a local ‘Women in Business’ group. This could be through the help of your local MTA Business Manager, or through a group of friends. Or challenge yourself to take a more active role in a meeting of an already established group. 3. Organise and run a training programme at your business. This could be on anything from time management to health and safety, but whatever the topic is, you will get the opportunity to take a leadership role. Your colleagues will have to listen and respect what you’re saying and doing.
Judy Lange is someone that we could all learn a thing or two from. Kerryn Foote, HR Advisor at MTA said “Judy is an insightful businesswoman, motivated by providing superior services to keep her clients coming back. Her high standards are evident in her success, and she has a wonderful down to earth approach and humility which make her a pleasure to engage with.”
Judy has proved that whatever you do, making the best of a situation and getting involved can lead to success.
diagnostic solutions Herbert Leijen - AECS
Rumbling Rotary
This article is a true description of an AECS technical help desk problem and how it was solved.
2005 Mazda RX8 13B engine. Problem presented to the Helpdesk This vehicle is intermittently very hard to start. It winds over but does not fire, then on a second or third attempt it will fire up. When it fires up it sounds flooded. It drives fine and runs well apart from the starting problem. There are no fault codes stored. Cars with rotary engines are notorious for hard starting especially when they have a few kmâ&#x20AC;&#x2122;s on the clock.
Where to start? As with most cases the diagnostician wanted to know why the engine does not start (no ignition, no injection or both) so we can than focus on what the problem really is. The ATS scope was connected to the ignition trigger and the injector during a number of times of good starting. When the engine finally refused to fire up the diagnostician captured the pattern below. That moment is something to be grateful about as else you end up giving the car back to the customer with a lot of time spend and no fix.
Recording of the hard starting rotary The crankshaft sensor signal was measured while the vehicle refused to start, the pattern was very hashy. Yet when the car was running it was nice and clean. Unfortunately there is no saved recording of this pattern. Yet the above recording is showing clearly an enormous amount of hash during winding over. It also shows that injection takes place well before the ignition starts. Itâ&#x20AC;&#x2122;s only after the voltage loss in the earth drops below approx. 180 mV that ignition begins. Noise like recorded above and on the crank shaft sensor signal are often induced by a worn starter motor. The technician decided to take the starter motor apart and look for worn brushes or damaged collector.
ATS 5000 scope recording of ignition vs injection The recording showed clearly that the problem was on both the ignition trigger and on the injection patterns.
System description First you need to understand the system. This rotary engine has only one inductive crankshaft sensor, and of course no camshaft sensor. It has 4 spark plugs with 4 coils, for the two rotors.
Starter motor was in good condition but was rebuilt to be sure.
What are the critical inputs the ECU needs? - It needs to be powered up, best is to check the 5 volt supply and ref earth as discussed in the AED training. Both were present, but that could also be seen on the recording as the ECU was doing atleast something. - It needs to have the okay from the immobiliser. The immobiliser will never stop ignition yet allow injection (as discussed in the EMS 1-2 training), so this was also not our problem. - The ECU needs as core input a crank shaft sensor signal, so it knows when and where to inject and ignite. This was clearly our problem so we can focus on the crank shaft input.
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No luck After cleaning up the starter motor the starting had improved marginally but it was still not normal. When putting a starter pack on the starter motor, completely circumventing the vehicles own wiring to the rebuild starter motor the car started perfectly. The diagnostician had decided to route the starter motor cable away from the coil pack and wiring loom, to see if the magnetic field induced by such a high current source could upset the ECU control.
Zooming in on the crankshaft sensor pattern above still a bit of hash is visible during winding over.
With the starter motor cables away from the coil pack and its low voltage wires cured the problem. The car starts now every time after only a few revolutions, just like a normal engine. In the recording below the engine fires up after just 2 revolutions.
Zoomed in on crank shaft pattern. At the reference mark “A” a tiny hump can be seen, just like at reference mark “B”. If this hump is any bigger, and passes the ‘arm’ and ‘fire’ points in the ECU they will be seen by the ECU as teeth (the arm and fire points are discussed in the AED training seminar). The extra teeth at the reference points will cause crankshaft position mis calculations in the ECU causing it to wait with firing or causing firing on random positions, just as was visible in the first recording.
Conclusion ATS scope recording of crank shaft sensor vs Ignition trigger. Added is a calculated RPM line.
I always wonder how would you solve problems like these without a decent scope. I think that this car would have been dismissed as “they are all hard to start when the rotary seals are getting worn”. If it was not for this diagnostician using his learned skills and ATS scope to his advantage, the car (and customer) would be no better off. Just swapping parts would not have solved this problem.
One wrong part can ruin it all.
Don’t put your business at risk by using aftermarket car parts. Call Genuine Parts Direct on 0800 223 221.
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BCG0143 EMD Radiator 1/2pg.indd 1
24/04/13 12:13 PM
MEMBER PROFILE - Johnston Ebbett
On Wellington’s Taranaki Street, a new and arresting mix of gleaming precision automobiles and cutting edge modern architectural design: this is the Johnston Ebbett Holden dealership. By Hamish Stuart, MTA Communications Manager
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One of the newest showrooms in the country, the Johnston Ebbett site was the product of a rapid renovation – albeit one with massive attention to detail. Formerly a collision repair workshop, initial construction was delayed by Prince Charles’ visit, then the Hobbit Premiere in October, with contractors working around the clock to get the job complete for doors to open in March. The place feels modern and light, relaxed and confident: Customers can see through to the eight-hoist service department, or to the managing director David Johnston’s glass-fronted office on a mezzanine, from the showroom floor. David was previously with the Ebbett group in Tauranga for six years, before coming to Wellington. “Wellington is a different market from Ebbett's traditional central North Island territory. We wanted to cater for our Wellington clientel in a different way,” he says. The space was designed to take this into account: All of the salesmen carry digital tablets, so they are not tied to a desk. They have taken Wellington’s often inclement weather into account, with an undercover parking space allowing customers to get into the reception area completely shielded from the elements. One corner of the showroom features an Italian coffee machine and espresso bar, and the Johnston Ebbett
staff includes a trained barista among its specialists. Also, notably, the bricks and timber used in the construction came from buildings taken down after the Christchurch earthquake. He sees a lot more room to expand within Wellington, independent of the economy growing. “I don’t believe we have our full share of the market; as such, we’re working to improve our market penetration. It’s a really exciting time,” he says. David says the site has many places to do deals – from the industrial-looking sales desk in the middle of the downstairs showroom or any of the several adjacent closing rooms, to the cafe-style bar near the espresso machine, to the upstairs boardroom table made of Lego bricks. The art on the walls depicts scenes from the Ebbett brand’s history. Even the lift features a light-hearted nod to the baseline ingredients for a successful dealership: “1. Shiny cars. 2. More shiny cars.” While the present is full of change and movement, David says it’s anchored in Ebbett group’s pedigree and strength of the brand; since 1928, the Hamilton-based company has built its brand on “honesty and integrity”. Aftersales manager David Brown says the dealership has some exciting new models arriving this year. "Specifically, the Malibu and
Trax which will sell in market segments that we have not competed in in recent times. VF Commodore also arrives in July which is eagerly awaited with all its new safety technology and better fuel economy." The dealership’s biggest selling models are the Holden Cruze and Captiva, and the Commodore continues to sell well. The Colorado ute, which appeals to a wide range range of users, sells well, too, he says. The dealership also sold a number of HSV vehicles since Christmas - "A positive start to the new year on high end product”.
The whole servicing area is designed for efficiency and flow: Delivery trucks can back straight into the parts storeroom, to the massive high-density parts drawers, which contain 80 percent of necessary components, David says. Staff need only move the requisite parts a metre or so, to get them to the counter – and to the mechanics to fit.
David Johnston, Managing Director Johnston Ebbett Holden: “Wellington is a different market from Ebbett's traditional central North Island territory. We wanted to cater for our Wellington clientel in a different way.”
From the immaculate, brand new Holdens in the design-magazine showroom, to the world class quality-assurance systems evidently in place, Johnston Ebbett is clearly open for business in the capital city.
Have you noticed the new name? CardSmart. CardLink has updated their fuel card brand to CardSmart.
Driv e
Fleet
Next time you see a CardSmart card remember they are part of the CardLink Family!
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600
TEST
325
CARD
ONLY
600
325
TES
T C ARD ONL Y VOL K EXP SWAGEN 12/ PAS 12 SAT
972
92
VOLK SWAG EXP EN PA 12/1 SSAT 2 IN2S
TM
979
99
IN2
001
STM
653
000
000
A brief profile of MTA’s new insurance partner who will be providing members with a tailored insurance WoF right there in your own premises
Welcome to Crombie Lockwood Since 1978 Crombie Lockwood has built up a network of 22 offices from Invercargill to Kaitaia with a team of over 700 insurance industry professionals. The company’s expansion has been driven by a single focus:
“To protect the one thing that matters most to you. Your business and all it provides to you, your family, your staff, your future.”
Our Aspiration for MTA members
Our success is based on delivering the professional insurance advice our clients need to ensure their financial continuity. We express this common approach as
Our Aspiration “Through a commitment to understand your business, we will earn your trust and through proactive advice and solutions, position you to financially survive any insurable event.” With the wide range of businesses represented among MTA members the most important aspect of our promise is that we understand your individual business.
There are no shortcuts We have to come to your workshop, station or yard to get a proper understanding of what you do, where and how. We think of it as an Insurance WoF. We put your business ‘up on a hoist’ and have a good old fashioned dig around to make sure we understand. Anyway, we want to get to know you face to face. You can’t do that on the phone or email.
It’s all about trust
All successful relationships are built on trust – and trust has to be earned. So we go about earning it the old fashioned way. We work hard for you. We prove ourselves by providing professional advice that puts your interests first. We demonstrate why our reputation is so strong. In simple terms, we keep our promises. Our sole objective is to ensure your commercial and personal financial continuity.
Specialist advice – common sense support across the country
“Small enough to care – big enough to get it done.” This is a catch cry we are very proud of. It perfectly sums up our approach of doing business face-to-face on a local basis but with the collective strength of our national resources, network and offshore relationships. We express it as:
“Locally focused, nationally resourced, internationally endorsed.” To our way of thinking our combination of total local commitment powered by national resources, international standards and global support gives us an edge in the market that ensures, we get it done for you.
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So what kind of people are we? The Crombie Lockwood culture is based on working hard but having some fun. That just means we take our job seriously not ourselves. Around the country we support local community causes; we take on our industry colleagues or scheme partners in sporting competitions and we like to join in with our clients’ major awards and recognition programmes. We’re national partners with people like the Restaurant Association of NZ, the NZ Institute of Chartered Accountants, ANZ Bank and Tomorrow’s Schools. The inspiration for our new brand concept mirrors both the role of plumage in the survival of rare species as well as our role as insurance brokers – ‘New Zealand’s Natural Cover’.
Our day-to-day operating style As you know every business grows; every business accrues unexpected value; every business is dynamic. The problem is that most businesses don’t scale their insurance protection accordingly. That’s why we developed the MTA WoF Check. It’s based on our RedLine Assessment and it’s designed to bring you face to face with possible exposures and hidden risks; and it ensures that you are provided the insurances that are crucial to the financial survival of your business. The objective is to ensure that we are in command of the facts to deliver the sustainable recommendation that your business requires.
TOPICAL ISSUE Home insurance is changing
ally survive At Crombie Lockwood, our focus is on positioning you to financi ed is an protect tely adequa any insurable event. Ensuring your home is please advice nal additio any require you If important part of that focus. er. Manag ss Busine MTA contact your
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You may have seen or heard media campaigns about home insurance changing in New Zealand. Home insurance policies previously based on ‘replacement value’ by floor area (square metres) will now be based on the maximum amount it would cost to rebuild your home, to the same size and quality. Insurance companies are placing customers in control of setting this ‘total sum insured’ rebuild cost. If you’re a home owner this change will affect you. As an MTA member or staff member of an MTA establishment it is critical you are aware of the changes and ensure your insurance policy correctly reflects the estimated cost of rebuilding your home, so you don’t lose out at claim time. To guide you through the changes and to help you make informed decisions we encourage you to visit www. need2Know.org.nz/crombielockwood. This information-rich website explains all the important points complete with videos and visuals to help you arrive at an accurate re-build cost for your home.
ALL PUMPED UP
service station news by Liezel Jahnke
Brought to you by
MTA Environmental and Fuel Services Manager
Fuel station owners throw rule book out the window Dave and Lynette Gillies run 12 Z service stations from Omokoroa to Opotiki and employ more than 100 full-time staff. After more than 22 years in the industry, the couple have developed a philosophy of fun when it comes to hiring staff and doing business. Dave Gillies does not believe in micromanagement, but he does believe staff should have fun at work and that his business will benefit if they do. “The whole thing for us on site is anything goes ... absolutely anything goes, as long as it’s safe and it’s appropriate for our customers to see and be involved in. “If [a staff member] comes to me and asks ‘can I do this on site?’ I say ‘don’t ask for permission, just tell me what you’re going to do and go for it’.”
a great time with our customers, the staff are happy and our staff turnover has reduced from 150 percent years ago to currently around 15 percent.”
Many managers fear giving their staff such opportunity but Mr Gillies trusts his staff to make responsible decisions about what’s appropriate.
Hiring the right people is one of the keys to reducing staff turnover and potential staff are tested to see if they can make people laugh during their work trial.
“I believe because we have given them that trust, because we’ve allowed them to take responsibility for themselves, they’re self-checking.”
“That means you’ve got to make the customers laugh and you’ve got to make a team of workmates laugh, so it’s not about how good you are on a computer, it’s about how good you are with people, and that’s what will get you a job at Z.”
The Gillies’ don’t set the price of fuel at their service stations (Z does that) but they set the atmosphere by encouraging staff to have fun with their customers and colleagues. Customer experience is the number one priority now, Mr Gillies said, as compared with the “dark, dirty old Shell days”, which were all about “compliance, constraint, checklists and rules”. “The way we are now is about having fun, the rules are pretty much all gone – sure we’ve got to be safe but that’s really the only critical one. Because we’re more about fun and having
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The Gillies’ started out with a BP service station on Chapel Street before switching to Shell in 1995. The couple has built their business up from two Shell service stations in Te Puke to 12 Z service stations across the Bay. “We don’t run service stations, we lead and develop people. That’s our business philosophy, that we’re going to have a great customer experience by having people in our business who are absolutely the best at what they do, and proud of it.” Source: Bay of Plenty Times
Australia: Changing consumer preferences
and the decline of corner stores
Service stations are continuing to include a convenience store within the station while the traditional corner store disappears, according to BIS Foodservice’s Route Trade Market 2012 Report Series. The demand for chocolates and lollies has also seen a dramatic increase across the route trade market, marking a shift away from the meat pie. Service stations with convenience stores – defined as those that generally have more than a very simple food and beverage offering – increased from an estimated 3,162 outlets in 2010 to 3,450 estimated outlets in 2012 – an increase of almost 10 percent since 2010. As expected, this is almost the exact opposite of its little sister, the service station without a convenience store, which declined from an estimated 3,471 stores in 2010 to 3,168 outlets in 2012, suggesting that most service stations are simply moving towards more food and beverage offerings. “The service station without a convenience store still considers itself a provider of petrol, as opposed to a supermarket with a bowser,” says Sissel Rosengren, head of foodservice at BIS. “Food and beverage offerings are simply not seen as core to their business.” While the number of independent service stations that depend on petrol and a limited food offering is clearly on the decline, the major grocery organisations continue to increase their presence in the sector. Woolworths/Caltex has gone from 611 stores in the route trade market to 848, accounting for the increase in service stations with a convenience store. However, the market for service stations with a convenience store, despite
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the significant increase in the total number of stores, is not immune to the generally poor economic sentiment among its customers. “Since 2010 we’ve seen an increased movement in successful promotional strategies from multi-buys to ‘buy one get one free’ in service stations with a convenience store,” says Rosengren. The independent convenience store continues to move down the rankings in terms of number of stores. There has been a persistent downward trend in store numbers for many years with a sharp drop in the past two years. In 2010, there were an estimated 4,131 outlets – which ranked first among route trade channels. However, in 2012 the number dropped to just 2,725, a decline of 1,406 stores.
Although the GFC has meant less impulse buying, people are still willing to purchase confectionery through the route trade market. Overall, confectionery as a total product category has seen a growth of 19 percent in value since 2010 to AU$711 million. “This is typical consumer behaviour during tougher and uncertain economic times,” says Rosengren. Chocolate clearly dominates the confectionery category, with two thirds of the category’s total value at $457
million. Australia’s sweet tooth has effectively taken a bite out of the remaining edible options in the route trade market, with bakery products, ice cream and snack foods all experiencing declines in value since 2010. Beverages are still the dominant item despite a five percent drop in market value since 2010, still making up a remarkable 59 percent of the market at AU$1,940 million. Source: www.insideretailing.com.au
The heart of your forecourt is here
“We fully expect this decline to continue due mainly to the rise in number of supermarkets and convenience stores attached to service stations.” Australia’s love of the traditional meat pie with sauce is also falling behind, as chocolates and lollies hit the sweet spot for consumers. “The global financial crisis (GFC) has been tough on consumers who have opted towards small, inexpensive snacks such as a chocolate bar,” says Rosengren. “In the same period we have seen a dramatic fall in demand for the meat pie in the route trade market which is more likely to have been caused by changes in consumer fast food preferences.”
Introducing the first in the Gallagher Pulse L series
www.gallagher.co
ALL PUMPED UP USA: Convenience retailing trends
and credit card costs
The convenience store industry had record sales of US$700.3 billion in 2012, with in-store sales increasing 2.2 percent to reach a record US$199.3 billion and motor fuels sales increasing 2.9 percent to a record US$501.0 billion, according to figures released by NACS. The industry’s 2012 numbers were announced at the NACS State of the Industry Summit, a two-day conference that reviews and analyses the industry’s key economic indicators The industry’s overall sales reflected real growth per store, with sales outpacing the 0.7 percent increase in convenience stores in 2012, according to the NACS/Nielsen Convenience Industry Store Count released in January 2012. In-store sales growth was driven by double-digit sales gains in several subcategories: alternative snacks, which include meat snacks and health, energy and protein bars (12.2 percent), liquor, a relatively small subcategory (11.6 percent), cold dispensed beverages (11.3 percent) and sweet snacks (10.3 percent). Beyond sales, convenience stores are an important part of the economy. They employed 1.84 million people and generated US$171 billion in federal, state and local taxes in 2012. Overall, convenience stores sales represent 4.5 percent – or one out of every 22 dollars – of the entire US$15.68 trillion U.S. gross domestic product. Motor fuels continued to drive sales dollars, but in-store sales drove profit dollars. Overall, 71.5 percent of total sales were motor fuels, but motor fuels only accounted for 35 percent of profit dollars. Motor fuels gross margins decreased from 18.2 cents to 17.8 cents per gallon before expenses, and also dipped on a percentage basis, falling from 5.23 percent to 4.94 percent, the lowest that they have been on a percentage basis in decades.
Credit card concerns
MTA would like to thank its business partners stores in 2012. Beyond card fees, several Of greater concern to all retailers, there andsaw sponsors... other expenses lines increase, led was a major difference in sales and
While sales and profits were strong, there are concerns for the convenience retailing industry. Total credit and debit by health insurance costs, which rose card fees hit a record US$11.2 billion 6.3 percent. and surpassed overall convenience store The industry’s divergence also industry profits for the seventh straight continues, with a considerable difference year. Overall, card fees increased 1.5 between top quartile and bottom quartile percent, a much slower pace than performers. Top quartile performers had the double-digit increases that were not dispensed profits that were 4.4 times routine the past decade. Passage and greater than those of the bottom quartile, implementation of new debit card swipe prepared food profits 2.4 times greater fees limits played a significant role in than the bottom quartile, cold dispensed Join New Zealand’s reducing escalating card fees. However, profits 2.3 times greater than the bottom card fees still were significant. favourite Just quartile health insurer and packaged beverage sales looking at motor fuels sales, creditAsand an MTA member offer youthank and your than the MTA would like to that were we 2.3 times greater staff health insurance at reduced rates debit card fees added 5.1 cents to every bottom quartile. its business partners gallon of gasoline sold at convenience We’re working for our members – not overseas
profits by quarter. First quarter sales and profits were considerably better than those of any other quarter, while fourth quarter sales and profits lagged behind the other quarters. Weather likely was a major factor in the sales and profits variations. The first quarter of 2012 Productivity was unusually warm and dry, which isand Efficiency conductive to growing on-the-go sales, while the fourth quarter had much MTA would like to thank poorer weather and significant storms in its business partners densely populated areas, most notably Hurricane Sandy. and sponsors...
Profi
Source: Petrolplaza.com
and sponsors... owners or shareholders. So any surplus money goes towards improving our healthcare plans and keeping premiums affordable. And you can trust us to stay in great financial
shape. For eight consecutive years we’ve been MTA would like to to thank MTA would like thankgiven an A+ (Strong) financial strength rating by Standard & Poor’s (Australia) Pty Limited. itsMTA business partners would like to thank its business its business partners and sponsors... and sponsors... 1
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Don’t miss out on savings from energy overheads Your business probably takes steps to manage most overheads. But what about energy? Many businesses view energy as a fixed cost they can’t control – but it can be successfully managed and reduced through energy efficiency. Some industries are naturally more energy-intensive than others. But regardless of your sector or size, becoming aware of how you use energy, and taking steps to become more efficient, can bring numerous benefits. Small to medium sized businesses typically don't have the resources to commit to energy management that larger companies might. However, energy may still be a sizeable overhead. And there are a number of no and low-cost ways to operate more efficiently, helping reduce costs, increase competitiveness and boost your reputation.
How to get started Managing energy isn’t difficult or expensive. You can get started straight away, and if you then progress to put in place a long-term programme, the benefits accrue year-on-year. The Energy Efficiency and Conservation Authority (EECA) has a dedicated website about energy efficiency for business: www.eecabusiness.govt.nz On this site you will find information and useful resources as well as details about EECA programmes and services for business to help manage energy and reduce costs in your business. This includes practical action sheets, resources to use in your business and case studies of how others have succeeded in managing energy. As part of the MTA Environmental Standards project, MTA developed a simple guide on energy efficiency based on EECA advice for members to download from www.mta.org.nz/environmentresources
How can I gain from energy efficiency? • Reduce costs –
typically, energy costs can be reduced by at least 20 percent – the first 10 percent for little or no up-front cost. With a systematic energy management programme you could cut energy costs by as much as a third. These savings go straight to the bottom line, strengthening your business.
Environmental & Fuel Services Manager Ph: 04 381 8843 liezel.jahnke@mta.org.nz
One year left to meet the MTA Environmental Standards There are now only about 250 members left to be surveyed for the standards by MTA Business Managers. The site survey helps members understand their environmental risks and identify opportunities to improve their environmental practices. As at March 2013, around 60 percent of the members surveyed meet the standards. Members who meet the standards will be awarded a certificate and marketing material to show their customers that they are a business with a good level of environmental performance. For members who don’t meet the standards, the site survey with the MTA Business Manager will identify the actions required to enable them to meet the standards.
About the standards The MTA Environmental Standards were approved by members at large during the 2008 MTA Conference and MTA staff have been completing site surveys of members’ businesses since 2009. In September 2011, the MTA Board decided that all members will be required to meet the environmental standards by 31 May 2014.
What’s in it for you? • It makes good business sense.
of the most cost-effective ways to reduce your carbon footprint. Switching to renewable energy can help reduce emissions even more.
• Increase productivity and competitiveness – cutting energy waste means you’re doing more with less. Reducing operating costs frees up capital for other key activities, such as business development.
• Enhance brand and reputation – running an energy-efficient
operation or using renewable energy can improve relationships with customers, suppliers and other stakeholders.
• Improve staff wellbeing – evidence shows people working
in energy efficient environments are often more comfortable and productive, because workspaces are lit appropriately and are not too hot or cold. Source: www.eecabusiness.govt.nz radiator May 2013
Liezel Jahnke
MTA has a proud history and reputation built on quality assurance that is synonymous with a strong MTA brand. The standards also help to create a baseline and consistent level of awareness of our environmental responsibility for members and their employees. This provides customers with a further assurance of the quality of service they are receiving from MTA members.
• Reduce greenhouse gas emissions – energy efficiency is one
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enviro news
• Provides a point of difference for customers seeking sustainable business practices. • Have a cleaner, safer site for staff and customers. • There’s less risk from pollution and fines. • Enjoy cost savings from reduced energy use and waste. • Lead by example to promote environmental responsibility in the industry.
More information Visit www.mta.org.nz/environment for information and resources about the standards and what to do to ensure you meet the standards. Alternatively contact your MTA Business Manager.
enviro Ford to cut waste per vehicle news built by 41 percent by 2016 Ford Motor Company said that it plans to reduce the amount of waste sent to landfills for each vehicle that it builds by 41 percent as part of a five-year plan through 2016. Ford plans to reduce waste generated per vehicle globally to 13.4 pounds (6.1 kilograms) per vehicle, from 22.7 pounds in 2011, the company said in a statement. Ford pledged separately in June that it would reduce energy use in its factories by 25 percent in the same period. Environmental sustainability is a key initiative for CEO Alan Mulally and Executive Chairman Bill Ford. The 55-year-old great-grandson of founder Henry Ford has dubbed himself an "environmental industrialist" and voiced support for sustainability and fuel efficiency. Mulally, 67, has introduced new hybrid and plug-in versions of Ford cars in the past year including the C-Max wagon and Fusion sedan. "We've had success in pockets all around the world, and sometimes great success, in piloting some of the technologies that allow zero waste to landfill," said Larry Merritt, Ford's global manager of environmental policy. Ford will use "lessons learned from these pockets of success and apply them universally to all of the plants."
Ford said it already reduced the amount of waste per vehicle by 40 percent from 2007 to 2011, with the amount sent to landfill dropping to 22.7 pounds from 37.9 pounds. That was accomplished in part through pilot projects such as a paint solid recycling program at Ford's assembly plant in Flat Rock, Michigan.
Avoiding landfills Instead of going to landfills, paint solids from Ford's factories are sent to nearby utility companies that use the material as a fuel source, Merritt said. The program, which started in 2011, has been replicated at Ford assembly plants in Chicago as well as Wayne and Dearborn, Michigan, he said. Ford's remaining challenges include reducing metallic particles, abrasives and oils left over from production of engine and transmission parts, Merritt said. One way Ford can reduce such waste is by using less oil for lubrication during machining, he said. Ford generated $225 million by recycling 568,000 tons of scrap metal in the United States and Canada in 2012, according to the statement.
Source: www.autonews.com
Media wrap Sales, scooters and safer journeys were the talk of the automotive press in April. In a month that saw strong sales in all sectors, used imported cars appear to be on track to regain their recent dominance in the New Zealand market. Based on figures just released by NZTA, March sales data shows that while New Zealand new cars enjoyed a strong month with sales of 6,800 units, used imports fared even better with 7,581 units sold. In the year to date, sales of New Zealand new cars of 19,984 units are up 2 percent, while sales of 21,900 used imported cars are up 16 percent. The used import side of the business is flourishing under a three way combination of benefits: The KiwiYen cross rate is the best it’s been since 2009, the availability of stock for importers to choose from is improving and there is a growing
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confidence across all buyers in the market. There are benefits for sellers and for buyers; it’s a healthy situation at present. The growth in sales is not just restricted to cars either; used imported commercial vehicles are mirroring the growth seen in their new counterparts. The coverage of MTA’s March scooter and motorcycle safety gear survey continued strongly well into April, finding audiences nationwide; it seems many New Zealanders related to seeing riders with bare feet and hands, wearing shorts and tee-shirts through our long, hot summer. This also presented many opportunities for motorcycle riding instructors and equipment stockists, safety advocates and police to give their opinions, anecdotes and advice on the matter.
The Government’s release of the Safer Journeys Action Plan 2013-2014 received national media coverage. Among other initiatives, the plan introduced lower (or zero) bloodalcohol limits for risky drivers, a programme to push old and unsafe cars out of the fleet, a proposed speed management programme to examine speed limits of certain roads. MTA supported proposals to improve the safety of vehicles entering the fleet, including the proposed introduction of mandatory Electronic Stability Control for new vehicles. The introduction of suspension and tail pipe testing of vehicles already on the roads is also a welcome initiative. However, MTA called for more to be done to enforce the removal of unsafe vehicles from the road.
What kind of joint is this anyway?
WoF woes Malcolm Whinham MTA Training Facilitator
One of the most common areas of either mis-interpretation or deliberate disregard for WoF regulations is in the requirements for steering and suspension. MTA regularly receives calls from both AVICs and members of the public seeking clarification around a number of topics related to steering and suspension such as constant velocity joint wear or damage and play in both suspension and steering ball joints. With regard to CV joints, the answer is simple; they are not a reason for rejection (RFR) alone, although the problem they cause may be. For example, if a CV boot is damaged and grease has been thrown onto a brake hose, brake disc or drum then the RFR of, “a brake disc or drum is contaminated by brake fluid, oil or grease” or “brake friction material is contaminated by brake fluid, oil or grease” would apply. Alternatively, take the case of a CV joint that is so worn that it has an effect on the steering by making it stiff or preventing a smooth self-centering action. Again it would be the symptom of the steering fault, which is a RFR as opposed to the actual cause. Moving on to ball joints, AVIs are required to carry out a “loaded steering test and, an “un-loaded suspension test”. The steering test is a relatively straightforward affair, with someone shaking the steering wheel while the weight of the vehicle is still on the wheels. This gives some resistance to the movement of the steering column and helps show any excessive wear as movement of the entire steering system and in particular rack-ends and track-rod ends. Steering ball joints can be a very different problem and the MTA frequently receives calls asking for guidance as a result of WoF inspections, which appear to have gone wrong. These complaints often take the form of, “I had a WoF done at Hometown Auto Services and they failed it for a suspension ball joints but when I took it to Anywhere Motors they told me there is nothing wrong with it”. I think that Hometown Auto Services are trying to rip me off”. Rather than a ‘rip off’ though, could it, in fact, be that one of the AVICs has used the incorrect technique to check the joint? Most AVIs use what they believe to
be an appropriate technique for checking suspension ball joints: over time many manufacturers have moved away from the standard joint of yesteryear and these days a number of current components have ‘play’ incorporated in to them as a design feature. This is definitely a case of withhold the WoF until the manufacturer,s specifications are known. Technical Bulletin number three in the eVIRM, gives a good explanation of some of the different types of ball joints, and suggests techniques for testing. Additionally, many manufacturers have their own specific methods. Honda for example issued a technical bulletin which makes it clear that testing for play is by hand only and is not to include the use of a bar! Others state to lift the wheel vertically while the vehicle is on the hoist and again not to use a bar. In short, it is not possible to use a “one size fits all” technique for different vehicles. AVI’s are required to see if the vehicle complies with the regulations set out in the eVIRM and also that the vehicle is not, “unsafe to operate under normal conditions of use”. Once you step outside these guidelines and begin to make determinations based on opinions, you leave yourselves open to a challenge from the vehicle owner. As a general rule, the WoF inspection is based around performance and condition rather than cause. Stick with the legal requirements, make your decisions based on what the law requires, not what you believe should or should not be in the legislation and avoid problems with poor PRS results or challenges from customers.
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ADVERTORIAL
better business
Russell Holmes
Business Advisory Principal
The Science of Successful Business
Most business owners are driven, ambitious, confident, optimistic, innovative, resourceful risk takers. They know how to make and sell their products and deliver their service. They work hard in their business, up to 15 hours a day, for many weeks at a time. Owning and operating a small to medium size business is one of the toughest ways to make a living, regardless of the economic climate. To do it well, you need to act in many roles. It is not enough to have a good knowledge of one or two elements of business management. What’s needed are well· rounded management skills, specifically financial management skills· or access to expert heIp.
It is always good business practice to avoid cash flow shortages by reducing the average age of trade debtors and reducing your stock holding. Just a one day improvement in debtors collection can make a substantial impact on your cash balances.
Understanding why businesses fail
The only reliable way to manage your cash flow is to evaluate the inflows and outflows from your business month by month. You need a cash budget for at least the three months ahead of you. Without it you simply may not see the cash deficit looming that will put you out of business. With a cash budget, however, you can see ahead and prepare.
There are many reasons for business failures, but five of the top seven, relate to financial management, making it the most crucial business function. Those five are: • failure to monitor financial position • failure to manage cash flow • failure to understand the relationship between price, volume, and costs • failure to manage growth • failure to borrow properly We’ll cover the first three here, because they are the most important in the current economic climate.
Monitoring financial position As a business owner, you need to monitor the performance of your business on at least a monthly basis, preferably more frequently. That way, you can identify and fix problems before they get out of hand.
Some people think all they have to do is check what they are reporting to Inland Revenue Department on an annual basis. But annual accounts are essentially an historical record of what the business has achieved, and they do not in themselves provide the means for managing the business’s financial performance. By the time you receive your business resuIts from your accountant, months after the fact, you have no control over what was happening, and what has happened since, in your business.
Cash flow Cash flow in the business is like breathing air. If you run out, you’re finished. Even if you are running a profitable business, you can still go broke without cashflow because profits are not cash. Perhaps you’re asking ‘how could my business have made a profit if I don’t have cash in the bank?’ The answer lies in the fact that there is a fundamental difference between the two primary forms of accounting processes: cash and accrual. Cash accounting recognises income when you deposit receipts and expenses when you make payments. But accrual accounting works in exactly the opposite way. Income is recognised when it is earned (when invoices are issued to your customers), not when the money is collected. Expenses are recognised when they are incurred (when you receive bills from your suppliers), not when the bills are paid. This position is represented on the Profit and Loss statement but it does not give you an accurate picture of the timing of inflows and outflows of cash.
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What a difference a day makes
Price, volume and costs To test your understanding of the relationship between price, volume and costs, see if you know the answers to these questions. • If you raise prices, how much can your volume of sales drop before it affects your profit? • Your sales have dropped - how much do you need to decrease your overhead expenses to maintain your current level of profit? • If you discount your products, what additional sales will you have to make in order to maintain your current level of profit? • What additional sales will you need to make to cover any increases in overhead expenses? You need to know things like the impact of changes in costs on the selling price, volume and costs relationship, because you are in the business, amongst other reasons, to make profits not to make losses. Sometimes the strategies you might be planning will not actually generate or improve your profits. That’s why it’s so important to understand and assess the impact of each decision. Financial management skills are critical to the success of your business. If you do not have these skills, or you do not have the time to apply them as often as you should, you should seek professional assistance to provide you with this critical support to your business.
About WHK Group: WHK Group is the fifth largest accounting and advisory firm in Australasia, with over 120 offices in Australia and New Zealand. WHK is also the largest provider of accounting and related services to small medium enterprises and high net worth clients. For more information, visit www.whk.co.nz or contact Russell Holmes on 04 569 9069 email: russell.holmes@whk.co.nz
Incompatibility When it comes to managing employees, one of the trickiest issues to deal with are behavioural problems. I’m talking about those difficult employees who ruffle the feathers of your other employees, who say and do inappropriate things that eat away at the relationships of the team. I often say it’s not just about what an employee does that matters to your business, it is how the employee does it. Good behaviour is an integral part of an employee’s performance. Poor behaviour matters to your business as it impacts on your bottom line. And after all, you want to be able to enjoy what you do for at least a third of your day, as do your employees. These issues are often tricky to manage because each incident of unacceptable behaviour on its own is usually not sufficient to dismiss the employee. The issues often snowball from a series of small, seemingly minor, incidents over a period of time. The other reason these employees can be difficult to manage is that they do the tasks in their job, often doing the job well. It takes courage for an employer to tackle problem behaviour with an employee who is causing the workplace to become toxic. You might fear the employee’s response to you bringing up the way they behave. You might excuse their behaviour saying that they’ve always been that way and nothing will change it. You might be worried about them taking a personal grievance. All the while your other employees are refusing to work with the person, regularly come to you complaining about them, your business suffers because teamwork goes out the window, and your customers pick up on or experience the tension in the workplace. Employment law does allow dismissal of an employee on the grounds of incompatibility. This happens where a working relationship becomes unsustainable due to the actions of the employee. This might result from a clash of personalities causing a communication breakdown, or where
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continued disharmony in the workplace makes ongoing employment unsustainable. Justification for dismissal in situations of incompatibility is the same as in any other case. Was the dismissal, and how the employer acted, the actions of a fair and reasonable employer? And did they do everything they could have done in the circumstances at the time the dismissal occurred? (Section 103A of the Employment Relations Act 2000). The employer will need to be able to demonstrate that there has been serious or severe disharmony and that the employee is substantially responsible for this. The employer will also need to show that they have made a substantial effort to resolve the situation. This is not just a case of, “I tried to talk to them but the relationship is still not working”. The attempts to improve the relationship may include facilitation, mediation, training and counselling. This is a significant investment of time, money and effort to try and get the relationship back on track. Dealing with incompatibility will definitely require a formal process. We can look to case law to assist us in dealing with issues of incompatibility. In June of 2012, the Employment Court made a landmark decision on a dismissal due to incompatibility. In Walker v ProCare Health Limited, the employee in question had worked for the company for several years but, over that time, her behaviour had become increasingly difficult. There were complaints from colleagues about the difficulties in working with Ms Walker. She was in a significant position with management responsibilities. Over time she built a fortress around her team and described the CEO and management as 'the enemy'. She flew into rages and some staff were afraid of her. Procare appointed an HR specialist to try and improve the culture of the organisation. They commissioned an independent review
human resources Kerryn Foote
MTA HR Advisor Ph: 04 381 8841 kerryn.foote@mta.org.nz
of the finance function and established a committee to assist Ms Walker. Procare also offered to provide health assistance. Ms Walker refused to accept she was in any way responsible, would not alter her communication style, and refused every approach made by her employer. Only after all attempts to work cooperatively with Ms Walker failed, did Procare initiate a formal incompatibility process. Procare concluded Ms Walker would not change and terminated her employment. Ms Walker took a personal grievance for unjustified dismissal and the Employment Relations Authority (ERA) upheld her claim. The Authority’s decision focused on the final weeks of employment and found Ms Walker's request to respond to staff complaints reasonable. The Authority held that the employer's decision to dismiss after this request was unjust and awarded just over $17,000 to Ms Walker, but she was not satisfied and appealed the decision seeking greater compensation. The Employment Court heard the appeal and found that the employer had gone to very significant lengths to try and resolve the issues and that the issues were largely caused by Ms Walker. The Employment Court found that the employer had done all it reasonably could, but that it was in a 'no-win' situation and so the dismissal was justified. Procare Health was therefore not required to pay compensation to Ms Walker. The Walker v ProCare Health Limited case provides useful guidance for employers in dealing with difficult employees but also demonstrates the lengths that the courts require to substantiate that the relationship is untenable due to incompatibility. For advice on employees or employment law, call MTA’s dedicated Human Resources Advisor – and make the most of this member benefit.
directory MTA Executive Team
STEPHEN MATTHEWS Chief Executive Officer
Board of Directors 2013 David Storey
Phone 04- 381 8820 Email: stephen.matthews@mta.org.nz
President
Auckland 09-415 8569 • president@mta.org.nz
Malcolm Davison Vice-President Auckland 09-360 3200 • vicepresident@mta.org.nz
JIM GIBBONS
Finance Director
Wellington 04-384 9734 • Jim.gibbons@colmotor.co.nz
BOB BONIFACE Auckland 09-636 5463 • bob.boniface@xtra.co.nz
IAN STRONACH
GAVIN STILL
General Manager Marketing & Communications
General Manager Member Benefits
Phone 04-381 8801 Email: ian.stronach@mta.org.nz
Phone 04- 381 8822 Email: gavin.still@mta.org.nz
MARK DARROW Auckland 021-888-858 • mdarrow@pggwrightson.co.nz
Dave Harris Waikato/Thames Valley 027 474 8900 • dave@matamata.co.nz
JUDY LANGE Southland 03-218 7149 • judy@a1autoservices.co.nz
Richard Punter Hawkes Bay 021-943 611 • richard@stratix-management.com
Keith Webb Wellington 04-478 2477 • keith.webb@xtra.co.nz
MTA Business Managers NORTHERN REGION
DOUGAL MORRISON
KAETRIN STEPHENSON
Phone 04- 381 8816 Email: dougal.morrison@mta.org.nz
Phone 04- 381 8807 Email: kaetrin.stephenson@mta.org.nz
General Manager Advocacy & Training
Chief Financial Officer and Administration
Your Business Manager will provide you with access to market leading training, introductions to business specialists and mentors and a range of discounts to ensure your business operates at its full potential. To take advantage of these benefits please contact your local manager or Gavin Still 04 381 8822 or gavin.still@mta.org.nz
CENTRAL REGION
Auckland, Northland
Greater Auckland area,
David Abbott
Peter Nicholson
(Regional Manager) PO Box 331369, Auckland 0740 Phone 09-488 0962 Fax 09-488 0763 Mobile 0274-93 9942 john.henderson@mta.org.nz
PO Box 9214 Newmarket Auckland 1149 Mobile 0274-448 772 Fax 09-271 1397 david.abbott@mta.org.nz
Dealer/Service Station Specialist Phone: 09 473 5975 Fax: 09 473 5976 PO Box 331369 Auckland 0740 peter.nicholson@mta.org.nz
John Henderson
Auckland, Northland
SOUTHERN REGION
CHRISTINE LAMBIE Marlborough, Nelson, Canterbury, West Coast
PO Box 22 246, Christchurch 8142 Phone 03-379 6186 Fax 03-384 0373 Mobile 0274-420 899 christine.lambie@mta.org.nz
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radiator May 2013
RUSSELL LANE
MICHELLE FINDLATER
Phone 03 379 6185 Mobile 027 297 1722 Fax 03 384 0373 russell.lane@mta.org.nz
PO Box 8018, Glengarry Invercargill 9845 Phone 03 216 2682 Mobile 027 497 1568 Fax: 0800 000 695 michelle.findlater@mta.org.nz
Canterbury, Ashburton, South Canterbury, North Otago
Otago, Central Otago, South Otago, Gore, Southland
Dave Simon
Bay of Plenty, Tauranga, Gisborne and Wairoa (Regional Manager) PO Box 15531 Tauranga 3144 Phone 07-579 5596 Fax 07-579 5535 Mobile 0274-946 162 dave.simon@mta.org.nz
MICHAEL BRADLEY
FELICITY WILSON
PO Box 318, Feilding 4740 Phone 06-323 0522 Fax 06-323 0526 Mobile 0274-402 617 michael.bradley@mta.org.nz
PO Box 1003, New Plymouth 4340 Phone 06-753 0032 Fax 06-753 0034 Mobile 027-220 5392 felicity.wilson@mta.org.nz
Central/Southern Hawkes Bay, North/South Taranaki, Hawkes Bay, Feilding, Wanganui, Central Main Trunk, Manawatu, North Wairarapa. Taumarunui, Horowhenua,
IAN LAMONT
MARY-ANNE MARTIN
PO Box 9244 Wellington Phone 04-235 7380 Mobile 0274 430 289 Fax: 0800 000 695 ian.lamont@mta.org.nz
PO Box 4475, Hamilton East 3247 Mobile 027 440 2618 Fax: 0800 000 695 mary-anne.martin@mta.org.nz
Wairarapa, Wellington
Waikato, Waitomo
Branch Presidents
contacts
Northland
Simon Phelps 09-470 3905 sphelps@northtec.ac.nz
> Auto Air Conditioning, Heating & Ventilation Committee
Auckland
Graham Barr pmsltd@xtra.co.nz
09-299 6586
Waikato/ Thames Valley
Andrea Andrew andrea@probars.co.nz
07-847 2375
Tauranga
Sean Squires 07-544 0920 sean.squires@boppoly.ac.nz
Keith Webb (Board Rep) Wellington Quim Silva Auckland Michael Kelly Gore Dave Harwood Auckland Rodney Smith (co-opted) Waikato Liezel Jahnke MTA Wellington Office
Waitomo
Peter Kerr-Bell 07-873 8169 peter.kerr-bell@inghamoto.co.nz
Bay of Plenty
Ross Birchall rosbir@clear.net.nz
07-345 5442
Gisborne
Steve Scragg makaraka@xtra.co.nz
06-867 5499
Wairoa
Stewart Halpin 06-838 6922 wairoamotorcycles@xtra.co.nz
> Collision Repair Committee
Hawkes Bay
Grant Lower stichautos@xtra.co.nz
Bob Boniface (Board Rep) Auckland Andrew Purser (Chair) South Taranaki Barry Meuli North Taranaki Alan Berry Christchurch Neil Butterfield (Co-opted) Wellington Bob McCoy MTA Wellington Office
06- 878 7700
Ctrl Hawkes Bay Paul Shanks 06-858 8086 pshanks@ruahinemotors.co.nz Taumarunui
Paul Rushbrooke 07-895 8110 hondafirsttaum@xtra.co.nz
North Taranaki
Kerrie Thomson-Booth 06-758 5451 fitz.aut.ltd.np@xtra.co.nz
South Taranaki Wanganui
Brett Stratton 06-278 5756 haweramufflers@xtra.co.nz Mike Johnston 06-345 8339 holdawaysltd@paradise.net.nz
Ctrl Main Trunk Manawatu & North Wairarapa
Colin Fredrickson 06-385 4151 horopito.motors@xtra.co.nz Peter Morgan 06-355 4460 mainstreetautos@xtra.co.nz
Wairarapa
Jay Sutherland 06-378 9998 autofix@vodafone.co.nz
Horowhenua
Ken Shugg 06-364 5198 k.a.shugg@clear.net.nz
Wellington
Phillip Saxton 04-939 4318 saxtonautos@paradise.net.nz
Marlborough
Phil Brown motors@xtra.co.nz
03-577 9959
Nelson
Paul Kelly pnkelly@clear.net.nz
03-970 0559
West Coast
Dave Larkin lbsc@xtra.co.nz
03-738 0029
Canterbury
Joris Sanders 03-366 3384 joris@leadingedgeautomotive.co.nz
Ashburton
Malcolm Lovett 03 308 9109 malcolm.lovett@clear.net.nz
South Canterbury Murray Kitchen mkskoda@xtra.co.nz
03-688 5922
North Otago
Peter Robinson ceo@nomg.co.nz
03-433 0135
Otago
Kevin Offen kevsgarage@xtra.co.nz
03-455 9094
Central Otago
Richard Smith 03-444 9365 cjsinclair.ranfurly@xtra.co.nz
South Otago
Wayne Eyles gwe@actrix.co.nz
03-418 1348
Gore
Brian Pay ivsgore@xtra.co.nz
03-208 1185
Southland
Neil Allan 03-214 2136 neil@autotechtuning.co.nz
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04 478 2477 09 376 6691 03 208 1050 09 443 8025 07 849 6906 04 381 8843
keith.webb@xtra.co.nz aucklandcity@coolcar.co.nz mickelly@esi.co.nz northshore@coolcar.co.nz sikaseeker@coolcar.co.nz liezel.jahnke@mta.org.nz
> Automotive Technology Committee David Storey (Board Rep) Auckland Anthony Allen (Chair) Tauranga Owen Woodman Horowhenua Matt Rogers Auckland Russell Keeler (Co-opted) Gore Garry Williams MTA Wellington Office
09 415 8569 07 549 0675 04 293 7651 09 917 9417 03 208 4240 04 381 8817
david@supershoppes.co.nz tonysauto@xtra.co.nz woodmanauto@xtra.co.nz matt.rogers@asrl.co.nz rdkeeler@xtra.co.nz garry.williams@mta.org.nz
09 636 5463 06 278 8233 06 758 4085 03 366 9537 04 237 5898 04 381 8837
bob@rabon.co.nz mr.fix@xtra.co.nz bjmeuli@xtra.co.nz alan@atomicpanel.co.nz neil@autocrash.co.nz bob.mccoy@mta.org.nz
03 218 7149 09 294 8159 07 345 5442 04 381 8843
judy@a1autoservices.co.nz craigm_386@hotmail.com ross@bmautomotive.co.nz liezel.jahnke@mta.org.nz
09 360 3200 04 802 8750 07 578 6017 04 587 0005 03 433 0135 04-381 8827
mdavison@giltrap.com hjacob@capitalcityford.co.nz mikef@farmerautovillage.co.nz matthewf@brendanfoot.co.nz ceo@nomg.co.nz tony.everett@mta.org.nz
> Environment Committee Judy Lange (Board Rep) Southland Craig Murray (Chair) Auckland Ross Birchall Bay of Plenty Liezel Jahnke MTA Wellington Office
> Franchise Committee Malcolm Davison (Board Rep) Auckland Hamish Jacob (Chair) Wellington Michael Farmer Tauranga Matthew Foot Wellington Peter Robinson (Co-opted) Oamaru Tony Everett MTA Wellington Office
> Heavy Vehicle Advisory Group Keith Webb (Board Rep) Wellington Wayne McCurdy (Chair) North Taranaki Craig Murray Auckland Brent Ward Wairarapa Lloyd Heslop Nelson Merv Avery Manawatu Brian Sara Wellington Garry Williams MTA Wellington Office
04 478 2477 06 769 6506 09 294 8159 06 370 3818 03 543 9400 06 354 7164 04 495 2505 04 381 8817
keith.webb@xtra.co.nz delwyn@mccurdyeng.co.nz craigm_386@hotmail.com brent@waidiesel.co.nz admin@heslops.co.nz merv@transag.co.nz brians@vtnz.co.nz garry.williams@mta.org.nz
06 877 7621 07 571 3040 06 867 6638 09 845 5950 06 357 7027 04 381 8827
richard@stratix-management.com info@bayride.co.nz paul@cgmmotorcycles.co.nz henry@experiencebmw.co.nz kevin@cityhonda.co.nz tony.everett@mta.org.nz
> Motorcycle Committee Richard Punter (Board Rep) Hawkes Bay Lindsay Beck (Chair) Tauranga Paul Corrin Gisborne Henry Plowright Auckland Kevin Carian (co-opted) Manawatu Tony Everett MTA Wellington Office
> Service Station & Convenience Store Dave Harris (Board Rep) Waikato John Patton (Chair) Waikato Ross Shadbolt Auckland Christopher Rawson North Otago Roger Bull (Co-opted) Hawkes Bay Liezel Jahnke MTA Wellington Office
027 474 8900 07 868 7090 09 296 5477 03 434 8798 06 870 8091 04 381 8843
dave@matamata.co.nz thamesA1@xtra.co.nz direct_imports@xtra.co.nz bp2gooamaru@netspeed.net.nz roger@csbgroup.co.nz liezel.jahnke@mta.org.nz
> Used Vehicle Committee Jim Gibbons (Board Rep) Wellington Leslie Baxter (Chair) Gore Ian Charlton Auckland Carl Doggett Canterbury Ian Humphrey (Co-opted) Manawatu Tony Everett MTA Wellington Office
04 384 9734 03 2081234 09 2630353 03 3778873 06 3555761 04 381 8827
jim.gibbons@colmotor.co.nz leslie@carnabycars.co.nz ian@advantagecars.co.nz carl@tcm4wd.co.nz sales@ianhumphrey.co.nz tony.everett@mta.org.nz
classifieds SITUATIONS VACANT
AUTOMOTIVE WORKSHOP MANAGER - Motueka, Nelson
Voted Best Town In NZ- Gateway to the Abel Tasman National Park. We are an award winning workshop looking for a qualified and experienced mechanic to replace our workshop manager who is retiring. Responsibilities include: • Customer service duties and willing to go the extra mile for customer satisfaction. • Diagnosing faults and assessing for repairs on and off site. • All aspects of vehicle servicing and mechanical repairs, including WOF's • Carrying out necessary paperwork. • Management of workshop staff, sourcing parts, stock control and overseeing jobs. Hours 8-5 Mon-Fri with some rostered after hours work. Please send applications including C.V to motuekavacancy@gmail.com
Automotive
Technician
Auckland Brodie European. Audi, Volkswagen
or Skoda auto-electrical and mechanical diagnosis skills & experience required. Full time with excellent working conditions and competitive hourly rate. Email your CV to jo.yearsley@ sonata.co.nz or call Jo on 092151301.
Automotive Technician/Mechanic
Well established, fully equipped Service Station/ MTA Workshop in Kirwee. WOF & NZ trade qualification preferred. Involves servicing and repairing a diverse fleet of vehicles. The successful applicant must be honest, reliable and have the ability to work unsupervised. Phone Stuart (03) 318-1847 or 0274-814-000 or email CV with covering letter to: kirweechallenge@clear.net.nz
FREE for MEMBERS ONLY plus inclusion to MTA website (Member No required/maximum 30 words) Non Members $15 plus GST for 30 words BOLD IT only $5 extra. EXTRA WORDS $1 per word. email to radiator@mta.org.nz
BUSINESS FOR SALE/LEASE
Established Automotive Repair & WOF workshop. Good location, North Shore, Takapuna. Four working bays, two hoist, brake roller tester, ample parking, great potential. $79,000 ONO. Phone Ash on 021 163 8560. petrol station shop and workshop Freehold going concern. Forecourt and rear yard 400m2. Business turnover is on average close to $1m for the last 5 years. 50+ year tanks circa 2000. Potential to lease out some of the building as a workshop creating rental income. (would lease it back long term, if it suited you). Details are available with confidentiality agreement. Selling well below value in the low to mid 400k range. Dual Franchise Motorcycle Business available Main Centre, established and desirable Brands / Trading name. Modern high profile premises for lease or purchase, Strong database, stock and plant at valuation. email: franchiseopportunitynz@gmail.com LOWER HUTT. Small, well established (23 Years) Automotive Workshop, specialising in European cars. Fully equipped business with latest diagnostic equipment. Loyal customer base. Ph 0275 374 838 full workshop and service station located in Tahuna. Successful business which has been trading for over 55 years. Lease $500 per week. Contact Roy 07 887 5742. SERVICE STATION, SHOP, CAFe & WORKSHOP FOR SALE 10 year Gull NZ contract for Force 10, Regular 91 & ADO Diesel. Contact Bruce Thomas - Gull Atiamuri RD1. Ph: 07 333 2300
Automotive engineER
Automotive business for sale, Canterbury. Est. 11 years. modern premises and equipment WOF authority 700k plus t/o great opportunity, write PO Box 16288 Hornby Christchurch 8003
WHEEL ALIGNMENT TECHNICIAN/MECHANIC
BUSINESS/INVESTMENT ST. HIGHWAY 1 HAMILTON. Long established auto workshop. owned for 37 years. Fully equipped 3 bay plus secure area can be leased out separately or used as car sales area. Look at lease. Rent to buy, all options open. Phone Dennis ah: 07 8464200.
required for franchise parts and service dealer in Taumarunui. WOF Authority preferred. Servicing all makes and models. Phone Gary 07 895 7493
Wanted for busy Christchurch MTA Workshop. WOF and NZ Trade qualification preferred. Fantastic conditions and teammates. Excellent communication & exceptional service essential. Contact Wayne on 0274 494 181
SENIOR TECHNICIAN We have an exciting opportunity to join a leading franchise dealership in Whangarei. Will suit a tech wishing to advance to a more senior or foreman level. We have a fully equipped modern workshop and actively invest in factory backed training. Email your CV to: admin@icmotorgroup.co.nz NEW VEHICLE SALES MANAGER We are seeking a New Vehicle Sales Manager to lead our Subaru and Mazda Sales Departments. Experience in new vehicle sales is essential. A competitive remuneration package is available for the ideal applicant. Please contact Rob Ryan for more information (0274) 969 020. Palmfeild Motors, Palmerston North.
PANELBEATER - CHRISTCHURCH Panelbeater required urgently for small shop in Christchurch. Please email: terry.stevenson@ xtra.co.nz - subject "Vacancy" You must have at least two referees we can contact or call either Naomi or Shanel on (03)388 5187.
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radiator May 2013
Mechanical workshop Dismantling yard TE AWAMUTU waikato Well established, good customer base WOF. mechanical repairs, with dismantling forklift, tyre machine, computer network. good size workshop and stores, large pit, 2.5 acres industrial property with 3 bedroom house, flat land can be subdivided. Ph 07 871 3449 Business sALE - Inland north Otago very busy auto workshop. Good customer base. Working on cars, 4WD vehicles, boats, inboard and outboard. Chainsaws, mowers and trucks. Have breakdown service, with a large vehicle recovery truck, has goods service licence, and have vehicle recovery contracts. Stock and plant at valuation, home 03 438 9849 or 0274 968878 anytime.
SUMAKE POWER STEERING FLUSHING MACHINE Hardly used. New & used fluid containers. Plug into wall with vacuum gauges and flowing quantity gauges. $550. Phone Kelly on 09 430 3728 or email kelly@kellysauto.co.nz WHEEL SERVICE EQUIPMENT - Tyre balancers, Tyre changers for automotive and truck use, Wheel alignment systems, side slip testers. Ph: Sulco Equipment 0800 800488 www.sulco.co.nz TRANSMISSION FLUSHERS - Air conditioning service equipment, Sulco Equipment has new, used and ex demo. Ph: Sulco Equipment 0800 800488 or www.sulco.co.nz TULMAC CARBURETTOR SPECIALISTS Full reconditioning service, carburettor body rebushing and shafts supplied. Specialising in Weber, Dellorto, Su Stromberg etc. Contact Graeme Tulloch Ph: 027 612 2312 or 06-368 2202 Levin. BEAMSETTER – (Headlight Aligner) New, plus other WOF equipment. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE LATHE. New Caorle Brake Lathes. Made in Italy. On & Off Car. Phone Stocks on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE TESTER - New MAHA roller brake testers. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz. CAR HOIST – BRAND NEW 2 POST HOISTS available from only $3,495 + GST installed. Also 4 Post Hoists, Wheel Alignment Scissor Lifts, Belly Lifters also available. Phone Stocks Equipment 0800 863 784 email: equipment@georgestock.co.nz TYRE CHANGER & WHEEL BALANCERS. New & Used Tyre Changers. Stocks Equipment 0800 863 784 or visit www.georgestock.co.nz WHEEL ALIGNER – HUNTER. New & used Wheel Aligners, Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz TOYOTA GENUINE CYLINDER HEADS from $650.00. Timing Belt Kits from $118.00 1KZTE Solid Flywheel Conversions $700.00 Prices excl GST. Ph 07-578 9889. TOYOTA AUTOMOTIVE DIAGNOSTIC SCOPES PC based, extremely powerful and easy to use. phone Chris at Metermaster NZ Ltd 09296 7601, 0800METERS or 021 953 129. Carburettor reconditioning including classic and performance makes, 40 plus years trade experience. Free advice. Contact Graeme Tulloch, Tulmac Carburettor Specialists, Ph: 027-612 2312 or 06-368-2202 Seat Belt Mounting Plates Buy direct from the manufacturer. Quality plates and extensions at good prices. Prescott Engineeering Ltd, 7 Prescott St, Penrose. Ph 09 5797424
Sell MTA Gift Cards and earn 3% commission
PARTS/EQUIPMENT FOR SALE NITROGEN Generator E170 near new caps, brochures and sign included. 42 months @$492.30 per month to finish of contract. Machine has had little use and is surplus to requirements as the business has been sold. Ph. 021 0821 4216
Phone: Aaron Brooker 04 381 8823 email: aaron.brooker@mta.org.nz
Power Steering Repairers • Power and Manual Units • • All Makes and Models • • Full Testing Facilities • • Rack Ends / Exchange Units •
Ph: 03-381 2332
Email: powersteering@xtra.co.nz www.powersteeringshop.co.nz Fax: 03 351 3350 25 Aldwins Road, Linwood, Christchurch
Keep your customers coming back for all the right reasons. Use genuine Volkswagen, Audi, Skoda and Porsche parts from the only authorised dealer network – Genuine Parts Direct. With over 70,000 items in stock and outlets nationwide, every part we supply is competitively priced and purpose-built at the factory. They’re safer, longer lasting and feature a two-year manufacturer’s warranty for total peace of mind.
Genuine Parts Direct
0800 223 221
Commercial Vehicles
EMD0042 NZ Rad 180x60.indd 1
Quality & Reliability Guaranteed 69 •
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NZ’s largest range of replacement cylinder heads • Bare & Complete Kits • Valves, Camshafts, Lifters & associated parts • Gaskets & Bolts North & South Island Warehouses/Overnight delivery 12 month Unlimited Km Warranty (Inc Parts & Labour)
Ph: 0800 549 429 www.kiwicylinderheads.co.nz 31 Carbine Road, Mt Wellington, Auckland 1060
Competitively priced European car parts
DASH CLUSTER REPAIRS EUROPEAN LCD DISPLAYS AUDI, BMW, RANGE ROVER PEUGEOT, CITROEN
30 years experience with Euro parts • • • • •
Audi/VW Saab Mercedes BMW Volvo
• • • • •
Peugeot Porsche Alfa Renault Fiat
For anything Euro try us first!
Ph: 04 471 2755 Mob: 021 618 9734 partsplus@partsplus.co.nz Overnight delivery
NZ’S ONLY OEM BONDING MACHINE 12 MTH WARRANTY ALSO REPAIRS TO ECU’S, AIR FLOW METERS MISC COMPONENTS
0800 - GET IT FIXED repairs@getitfixed.co.nz AUTOMOTIVE
GET IT FIXED ! ELECTRONIC REPAIRS
07 549 5475
AUTOMOTIVE WOF CONSULTANTS WOFs are a very important part of your business, a service greatly appreciated by your valued customers.
We do your pre: • NZTA compleTe AudiT updATes • ViRm ANd pRs updATes • AVi checks – pRAcTicAl & TheoRy FuTuRe sTAFF TRAiNiNg ALL WORK CARRIED OUT AT ...YOUR PREMISES Call Andy anytime for help with these problems
Wood Eng. Services Ltd.
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Ph: (09) 576 9498 Fax: (09) 576 9480
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started on 24/06/2009 14:54:45
Ph: 09-480 0533 Mob: 027 288 0743
z
Fax: 09-480 2529 Email: jaag@xtra.co.nz 'Servicing the Auckland area'
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black
JOIN THE LARGEST PREMIUM AUTOMOTIVE NETWORK IN NZ 67+ independent workshops have secured their future. Contact us to secure yours. Some of the benefits • Group buying power • Nationwide marketing • Fleet servicing Phone 09 985 0663 Email admin@supershoppes.co.nz www.autosupershoppes.co.nz ad 180May x 59 final.indd 70 Radiator • radiator 2013
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BMW/MINI PARTS
ENGINE WAREHOUSE
NEW ZEALAND WIDE - WHOLESALE ONLY
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Warehouses in Auckland, Christchurch, Geraldine & Invercargill
Includes parts & labour
FREE PHONE 0800 80 90 96
Over 1000 units in stock.
-Prices to the trade -Excellent profit centre for tyre shops & garages -Quality brands -Second hand & budget tyre options
Most transmissions to suit.
Engine - filters, gaskets, seals, tensioners, idlers, belts, camkits
FREE PHONE 0508 252 477
Brakes - disks, pads, shoes, cylinders, hoses, sensors, accumulators
Email: blairs@blairs.co.nz www.blairs.co.nz
Suspension - arms, bushes, balljoints, links, shocks Steering - racks, hoses, tierods, trackrods, universals
WOF AVI pre exam coaching WOF Update courses, full or half day theory and or practical training PRS management coaching (Training & coaching for individuals or groups)
ELECTRICAL - abs/cam/crank sensors, airbagmats/wiring, fuel/washer pumps, sliprings, fan resistors, ignition locks, window regs
WORKSHOP SOLUTIONS 2009 LTD WOF & PRS CONSULTANT Assisting in and managing your PRS Records Annual and Pre NZTA PRS audits Practical WOF inspection assessments
BM WORKSHOP May Special
Philip Tutty M: 021 843 000 Ph: 07 856 3536 E: philip@workshopsolutions.co.nz
Cylinder Heads • Gaskets • Head Bolts • Cylinder Head Assembly • Engine Parts
4D56T Complete Head Kit
Engine parts to suit Japanese and European engines. 24 point quality checked cylinder heads.
• Head Set • Head Gasket • Head Bolts
$750 + GST Free Shipping
Sold over 5000 cylinder heads High Spec gasket approved by NZ Engine Reconditioners. Comprehensive parts and Labour warranty.
0800 422 634 sales@acmeimpex.co.nz Distributed by BNT Nationwide
Andrea Andrew W.O.F. Consultant
• Simplify your W.O.F. manual • Audit/Review preparation
radiator May 2013
Ph: 021 2777 228
Fax: 07-855 9758 Email:aandrew@wave.co.nz
• Improve NZTA Review score • Successful national service available
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WORKSHOP SOLUTIONS TRAINING COMPANY “Inter-active learning 4 practical people”
Cooling - waterpumps, thermostats, radiators, expansion tanks, hoses, hose fittings, viscous fans, heater valves
Ph: 09-376 1250 Fax: 09-376 1283
Email: blairs@blairs.co.nz
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Power & Precision for Prestige Vehicles OE QUALITY MAINTENANCE FREE FOR MOST MAKES INCLUDING EUROPEAN Superior Power for Commercial Applications HIGH OUTPUT STARTING POWER HIGH RESERVE CAPACITY DEEP CYCLE RESILIENCE MAINTENANCE FREE Superior Power for Construction and Farming Vehicles HIGH OUTPUT STARTING POWER HIGH RESERVE CAPACITY DEEP CYCLE RESILIENCE MAINTENANCE FREE Superior Starting and Deep Cycle Power for Marine OPTIMAL STARTING POWER HIGH CYCLE CAPACITY MAINTENANCE FREE DUAL TERMINALS Superior Deep Cycling for RV, Marine & Recreation HIGH DEEP CYCLING CAPACITY HIGH AMP/HOUR CAPACITY FULL FRAME TECHNOLOGY LONG LIFE Outside Auckland
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