Radiator
November 2013
NEW ZEALAND
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Keeping industry informed for over 90 years
contents November 2013 6
CEO Comment Strong sales leading economic resurgence
Road Test
- TOYOTA RAV4
Regulars 20-21 26 27 28-29 30-34 42-45 49 50-52 60-61 63 64 66 70
MTA Advocate MTA Express Murphs Column Mediation Matters Bodywork - Collision Repair News Statistics
Changing Times - Buying cars
H.R. Advice
Managing Editor: Ian Stronach Production Editor: Peter Woodcock Phone 04-381 8805, Email: peter.woodcock@mta.org.nz
Industry Training Service Station News
Advertising Representative: Cathy La Ville Phone: 09 413 8577 Mobile: 022 531 1638 Email: cathy.laville@mta.org.nz
Member Benefits Environmental News
Published/produced by Motor Trade Association for MTA Members. PO Box 9244, Level 2, 79 Taranaki Street, Wellington. Phone 04-385 8859, Fax 04-385 9517, Email: mta@mta.org.nz, Website: www.mta.org.nz.
I.T. Techtalk Better Business
Printed by Wickliffe Solutions, a Kalamazoo Group Company
Features
MTA Apprentice of the Year 2013 - Julius Bloem
10-14 Fuel Efficiency & Engine Oils
Alistair Hill
18-19 Industry Comment -
Wayne Carter
22
Transmissions - Martin Brooks
NZ Radiator Magazine ISSN 1179-7800.
24-25 Road Test - Toyota RAV 4
The Motor Trade Association (Inc) is not responsible for statements, opinions or factual matters published in the NZ Radiator magazine, nor do they necessarily reflect the views of the MTA, its Board of Directors or its advisory/specialty committees, unless expressly so stated and does not endorse advertisers. NZ Radiator magazine is available free to all members of the Motor Trade Association. Information on products and services contained in the editorial and advertising pages of this magazine is published as a service and no responsibility will be taken for inaccurate information. NZ Radiator magazine does not imply the endorsement of any product or service. The publisher reserves the right to refuse advertising and editorial at any stage. Copyright: No part of the NZ Radiator magazine may be reproduced in part or in whole without the written permission of the publisher.
Wellington Office Contacts Phone 04-385 8859
Fax 04 385 9517
40-41 Changing Times - David Linklater
Mediation Line
0508 682 633
46-47 Member Profile - Speedtech Motorsport
Stationery Department
0508 682 682
Debtor Info
0800 734 335
Signature Security
0800 682 744
Eftpos
0800 338 767
Accuro Health Insurance
0800 222 876
58-59 Diagnostics - Herbert Leijen
Cardlink (Drivecard Fleetcard Enquiries) 0800 663 866
Wayne Carter - Smith&Smith
Product Services Manager
Danny Garrick
Group Accountant
Lionel Wong
MEMBER FREEPHONE 0800 00 11 44 www.mta.org.nz 5•
radiator November 2013
comment Stephen Matthews MTA Chief Executive
Strong sales leading economic resurgence
Amid this excitement of closing the record numbers of deals in caryards and showrooms across the country, we can’t help but look at what the rest of the economy is doing – simply put is this going to continue, or is the economy just rallying to collapse back into its global financial crisis days? The strength of growth in vehicle sales is hard to overstate – new passenger vehicle sales, year to date, are having the biggest year since 1986 (2013: 60,647 units, 1986: 61,536 units; 2009: 40,265). Motor vehicle sales are a lead indicator of economic strength – growth in the market for commercial vehicles suggests that income is being distributed widely. New commercial vehicle sales are having the strongest year to date since 1982 (2013: 22,787, 1982: 24,555; 2009: 12,165). Used imported passenger vehicle sales (YTD) are the strongest they have been since 2008 (2013: 71,532 units, 2008: 71,981 units; 2009, 48,514). Used imported commercial vehicle sales (YTD) are also the best they’ve been since 2008 (2013: 4,283 units, 2008: 8,860 units; 2009: 2,089 units). Motorcycle sales (YTD) are the highest
efi@petroject.co.nz • Tel: 09 448 1071• www.petroject.co.nz
they’ve been since 2009 (2013: 4,993 units, 2009: 6,409 units – although 2010 and 2011 were both within 85 units of this year’s figure). As a group supporting the motor industry to build better, more sustainable business advantage, we’ve got to take a wider view. As Nobel-winning physicist Niels Bohr said, “Prediction is very difficult, especially about the future”. Bearing this in mind, we have reason to be optimistic that better days lie ahead longer term for our industry and economy overall. Obviously, New Zealand makes most of its money from our primary activities’ exports – meat, dairy and logs, for the most part. Since April this year, China has been our biggest trading partner, overtaking Australia, which is now in second place. We’re in a unique situation, for the first time in our brief history – China is Australia’s biggest trading partner, too. Huge opportunities for us, but at the same time not without risks. As the Australians have been finding recently, this is a relationship that needs to be carefully managed. Putting your eggs – or extractable minerals, in the Australian case, or milk powder in ours – into one basket can create a vulnerable position, especially as the Chinese market changes. According to information on the June-September 2013 quarter from New Zealand government statisticians, our primary industries are growing at slightly less than 3 percent, for the year to
We’re in a unique situation, for the first time in our brief history
date; agricultural activity rose 2.6 percent in the same period – much more moderate, compared with the massive 28.8 percent increase for the 2012 year to September After three decades of extremely rapid growth, China’s economy is slowing down, although it’s still achieving levels that remain the envy of the rest of the world. What this means for us here in New Zealand
is still unfolding, but demand for high quality protein from China and the rest of Asia isn’t likely to go away, and so long as people keep building things, our wood will find a market somewhere. On top of this, the statisticians found the country’s gross domestic product – the sum-total of all economic activity in New Zealand – increased 0.2 percent in the June quarter, and was up 2.7 percent on for the year to date on 2012. This growth has mainly been driven by business services (up 2.6 percent), construction (up 2.3 percent), and retail trade and accommodation (up 2.1 percent). Agriculture had the largest decline (down 6.4 percent), due to falling volumes of dairy products for export. Agricultural performance has always been subject to these sorts of swings, so is unlikely to be a long term trend. Besides, with predictions of a record price for milk-fat this season, the future continues to look bright for the dairying sector at least. Those who support this sector will continue to work more and more ‘efficiently’, though not always in a way that will make more jobs, or jobs people actually want to do. Retaining money and skills – and our industry has a lot of both – in our communities is paramount. The market is growing; keeping as competitive as possible is always a good idea – but it’s a good time to get ready to take advantage of the temperate economic climate.
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radiator November 2013
Information gathered by business advocacy group BusinessNZ indicates the service sector continues to grow, also, with the amount of new orders and business increasing New Zealand-wide. The BNZ/BusinessNZ Performance of Services Index (PSI) for September was 55.6 – up 2.3 points from August and consistent with the healthy levels of expansion seen in 2013 year. (A PSI reading above 50.0 indicates that the service sector is generally expanding; below 50.0 that it is declining. The 2013 index figure has averaged 55.4.)
welcome To the following members who joined the MTA team during the last month
Beaurepaires New Zealand
Hamilton
Beaurepaires Tyre and Auto Service
New Plymouth
Engine Specialties 2012 Ltd
Auckland
Another positive indicator: Compared to the previous September’s results, BusinessNZ’s latest figures are the highest since the index began in 2007. Interesting to note they’ve found this seems to be spread across the whole country too – it’s not just attributable to the Christchurch rebuild.
Exclusive Panel & Paint 1999 Ltd
Auckland
Goodyear Auto Service Centre
Wanganui
Mobil Aranui
Christchurch
Mobil Ashburton
Ashburton
Mobil Bealey Avenue
Christchurch
Given what we have been seeing in terms of vehicle sales, this is not surprising. In fact indications are that the pickup in sales has been a bit ahead of the overall recovery – perhaps they have even been leading the way?
Mobil Hagley
Christchurch
Mobil Madras
Christchurch
Mobil Sydenham
Christchurch
Mobil Wigram
Christchurch
Could be that we, as a nation and an economy, have struggled, adapted, and got through the worst of the storm? If this is so, and we all hope this is the case, then what are you doing to get your business into a position to take advantage of some fairer economic conditions? Remember, economies always work on cycles, the trick is to make sure you’re in the right gear when the time for acceleration comes around.
Motoworld Automotive Ltd
Christchurch
Muffler & Auto Shop
Timaru
Smith & Smith - Blenheim
Blenheim
Smith & Smith - Rangiora
Rangiora
Stadium Cars Dunedin
Dunedin
Total Automotive 2013
Gore
Vehicle Testing Station Ltd
Lower Hutt
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MTA in the news MTA member and Northland garage owner Martyn Payne was in the news again in – this time, to celebrate being allowed to stay in New Zealand. Associate Immigration Minister Nikki Kaye decided to let Martyn stay. Martyn operates a thriving repair workshop and service station in the small rural community of Kapiro. Originally from the United Kingdom, he has been an MTA member since 2007, after coming to New Zealand almost a decade ago. Previously, Immigration New Zealand decided not to grant him residency, after a medical check-up found he faced the possibility of medical issues. Martyn won a last-minute reprieve from Associate Immigration Minister Nikki Kaye, after a remarkable change in the medical condition that resulted in immigration officials declining his application to stay in New Zealand. Interestingly, this has also been the most popular (and commented on) topic on our Facebook page to date, – a lot of people in New Zealand feel really strongly about this. We’re glad Martyn can stay, and continue to support the Kapiro community.
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MTA’s announcement of the sale of VTNZ shares to global testing company DEKRA was widely covered by New Zealand media, and even received mention on several European motor industry websites. Approval for the sale remains subject to Overseas Investment Office approval. DEKRA has signalled that it is looking forward to working with MTA. CEO of DEKRA e.V. and DEKRA SE Stefan Kölbl says the VTNZ acquisition will create an excellent platform to offer and expand the company’s expert services in the automotive and industrial sectors in the Asia-Pacific region. “VTNZ is an attractive strategic investment as the market leader in the vehicle testing business in New Zealand and on account of its knowledge of the industry in the key Asia-Pacific growth region,” he says. Clemens Klinke, board member of DEKRA SE and Head of Business Unit DEKRA Automotive, says, “VTNZ is an excellent fit with our corporate philosophy as a quality provider and will help to boost our global activities outside Europe. In MTA, we also have a strong partner to continue the successful development of the business.”
Our Apprentice of the Year competition brought four talented apprentices from across New Zealand to Wellington, to compete against each other.
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radiator November 2013
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The event drew the attention of media outlets from across New Zealand, which were keen to follow the story – showing New Zealanders have an interest in demonstrations of technical excellence as much as they do in stories of promising young people. You can read more about competition winner Julius Bloem on page 52 of this edition of Radiator.
2013/14 MTA Board, Category and Appointed Committees David Storey would like to congratulate the following members who have been elected/appointed to the 2013/14 MTA Board, Category and Appointed Committees. He would also like to take this opportunity to thank Malcolm Davison, for his seven years, and Keith Webb, for his four years, service on the MTA Board and all retiring Category Committee members for their services on their respective Committees. He wishes the 2013/14 MTA Board and Committees well for the coming year.
2013/14 MTA Board, Category and Appointed Committees MTA Board David Storey (President) David Harris (Vice President) Bob Boniface, Jim Gibbons, Judy Lange and Andre Hopman (one year term – filling a two year term vacancy) To see the 2013/14 Board member profiles please refer to pages 10-11 of the September 2013 Radiator. Automotive Technology Committee (now including the Automotive Air Conditioning, Heating and Ventilation Committee) Tony Allen, David Cox, Dave Harwood and Matt Rogers Collision Repair Committee Alan Berry, Barry Meuli and Andrew Purser Dealer Committee (replacing Franchise and Used Vehicle Committees) Leslie Baxter, Michael Farmer, Matt Foot, Paul Kelly, Nathan McColl and Peter Robinson
Service Station and Convenience Stores Committee David Larkin, John Patton and Chris Rawson
Board appointed Committees Environment Committee Ross Birchall and Craig Murray Heavy Vehicle Advisory Group Merv Avery, Lloyd Heslop, Wayne McCurdy, Craig Murray, Brian Sara and Brent Ward
Motorcycle Committee Kevin Carian, Paul Corrin and Henry Plowright
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viewpoint Alistair Hill comments
Fuel efficiency has become the single most important item on the automotive industry’s agenda. A decade ago, fuel economy was important to some customers, particularly in markets where gasoline and diesel costs and taxation were high such as in much of Europe.
Fuel efficiency and engine oils
Figure 1: Global CO2 (g/km) progress normalised to NEDC test cycle Source: IHS, International CTI Symposium North America 2012 To put this in a different perspective, a 1percent improvement as a result of advanced engine oil development amounts to around 1.5g/km CO2 or €143 per car in the avoidance of fines – close to €2 billion over the whole market just in Europe. Across the truck and bus fleet in Europe 1percent amounts to fuel savings of around €1.2 billion and a reduction of over 3 million tonnes of CO2 emissions per annum. So how can the lowly engine oil make such a contribution? Firstly, as an enabler and allowing the changes in powertrain design without adversely affecting fuel economy. Secondly, by directly formulating to maximise fuel efficiency. Figure 2 illustrates design changes that enhance fuel economy – downsizing, Gasoline Direct Injection (GDI) and turbocharging – all of which would not be possible without oil formulation development.
However, this importance was to some extent, tempered by the need to compete through increased perceived performance (both powertrain and vehicle dynamics related) and feature content. The vehicle manufacturers were, compared to today, relatively free to play tunes in vehicle design to both compete and make reasonable margins. The whole motivation behind vehicle design has now changed, at least in light vehicles. Everything is driven by lowering CO2 output or increasing fuel efficiency, and the industry has a new mantra whether it is in the business of steering systems, engines, transmissions or even interiors. Regulation in Europe and the US has stiff penalties for those who transgress. Reducing greenhouse gas emissions is now the key driver for research and development, and lubricants have an important role to play. In fact, based on 2006 emission levels in Europe the total fines payable by the automakers would exceed €34 billion.
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radiator November 2013
Figure 2: Power density comparisons PFI to T-GDI Source: Lubrizol
Engine oil is comprised of two basic components: base stock and additives. The base stock oils constitute 70 to 85 percent of the total, while additives round out the remaining 15 to 25 percent.
Detergents
Detergents operate on high-temperature surfaces, such as the piston-ring area and the piston under-crown, helping to prevent deposits. These detergents get consumed over the life of your oil change.
Anti-wear agents
Figure 3: Basic engine oil formulation
Engine oil formulation
These additives, known collectively as the Performance Additive Package, include dispersants, detergents, anti-wear additives, friction modifiers, antioxidants, anti-foam additives and corrosion inhibitors. In addition to the Performance Additive Package, motor oil additives also include a viscosity index improver and a pour-point depressant.
Dispersants A dispersant helps keep sludge from forming on internal engine parts, by suspending contaminants in the oil until they can be safely removed at the next oil change.
Anti-wear agents form a protective coating on metal surfaces. They also provide an antioxidant boost. Anti-wear agents operate under high temperatures and high load conditions, particularly protecting cams, lifters, piston rings and cylinder walls. Anti-wear agents cloak these surfaces in a sacrificial layer or film, which is consumed in the protective process. Without this sacrificial layer, metal-to-metal contact would occur. Like detergents, anti-wear agents also get consumed over the life of an oil change.
Friction modifiers
These reduce friction under high loads and high temperatures, helping to maintain efficiency and fuel economy. The effectiveness of these additives also diminishes over time as the oil ages.
Antioxidants
Oxidation results from exposure of the oil to oxygen at high temperatures, which can accelerate the aging of the oil contributing to oil thickening, sludge and deposits. Antioxidants help slow oxidation in the oil to help keep engines running clean.
Anti-foam additives
Foam-causing air bubbles create a variety of problems in oil. They make oil harder to pump around the engine, reduce the oil’s lubrication effectiveness, and inhibit the oil’s ability to help keep the engine cool. A foamed-up oil can result in serious engine damage. An anti-foam additive helps prevent these problems, specifically at high temperatures.
Rust and corrosion inhibitors
It might sound strange, but internal engine parts can be subject to rust and corrosion. Rust and corrosion inhibitors coat metal surfaces, protecting against these hazards.
Viscosity index improvers
The viscosity index measures the oil’s ability to resist changes in viscosity as temperature changes. Viscosity index improvers utilise polymer additives to help maintain oil viscosity over a wide range of temperatures. The use of viscosity index improvers allows the formulation of multi-grade engine oils, such as 10W-30 and SAE 10W-30.
Pour-point depressants Figure 4: Lubricant formulation changes as a response to engine design changes
These are used in multi-grade oils to provide good oil flow at low temperatures. Flow is important in cold engines, as oils that are difficult to pump through the engine require additional energy to circulate - like a clogged artery. This results in added stress on the engine and decreased efficiency.
Figure 5: The effect of moving molybdenum dithiocarbamate to advanced organic friction modifiers
continued on page 12
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radiator November 2013
continued from page 11
Friction and viscosity To take just one of the additives as an example, substituting new organic types of friction modifier for molybdenum dithiocarbamate (2), changes the balance of components, which are then balanced by corresponding changes across the formulation to optimise performance. This can make a significant difference, as illustrated in Figure 5.
corresponding increase in power output. When applied to internal headers, these coatings increase the speed of the exhaust gas and reduce overall turbulence by providing a smoother surface. Other components commonly coated with ceramics include: •
Cylinder heads - applying a ceramic coating to combustion chamber cylinder heads and exhaust ports helps circulate exhaust gas at a faster pace while improving combustion velocity in the chamber. This coating can also improve thermal transfer between the gas and the cylinder head, and an additional heat dispersal coating can help cool the head;
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Pistons - a piston can be made more efficient with a ceramic coating, which improves the device’s heat reflection and transfers part of the detonation energy into the fuel burning phase. This can result in higher fuel burning efficiency and reduced carbon accumulation, which in turn makes detonation more effective;
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Piston skirts - coated piston skirts provide a dry sliding surface during engine start up, and have increased resistance to abrasion and scratching while moving within the engine block. A ceramic coating can also be layered on the piston ring to reduce friction and enhance wear resistance between the ring and the cylinder’s inner surface.
Working with advanced surface coatings
•
Conventional engine surface coatings are predominantly metallic such as carburised or nitrided steel and hard chromium plating, but there is a new generation of non-metallic coatings emerging. Ceramic coatings are increasingly used to provide protection between different engine parts, helping to increase wear resistance, reduce friction, and improve heat shielding. These coatings are often used to enable metal components to interact in a more uniform and compatible fashion where they are manufactured from different metals or alloys.
Intake manifolds - an intake manifold with an interior ceramic coating exhibits a lower level of heat penetration and a cooler mixture of air and fuel. Applying an oil dispersing coating to the bottom of the manifold can also lower heat transfer between the oil and the intake.
Advanced technology ceramics consist of pure oxides such as alumina (Al2O3), zirconia (ZrO2), magnesia (MgO), berillya (BeO) and some non-oxide ceramics (SiC, Si3N4).
Friction within an engine, a key challenge in squeezing out extra efficiency, is naturally the subject of a great deal of development effort and in oil terms has led to a trend towards low and ultra-low viscosity oils. However, maintaining the necessary lubrication properties across the temperature and pressure range is difficult and going any further than today’s leading edge low viscosity grade, SAE XW-20 will need much more careful attention from engine designers to ensure that fuel economy gains are not wiped out by increasing friction and component durability. There are three main contributors to the lubricant viscosity:
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the performance additive package
•
the viscosity modifier; and
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the base stock viscosity.
However, large changes in viscosity modifier treatments have been shown to adversely effect shear thinning and thus fuel economy benefits, and the industry is fast reaching the conclusion that reducing base stock viscosity is the best answer. This means moving to better quality base stock with the associated increase in costs.
Two of the most common applications for automotive ceramic coatings involve exhaust manifolds and headers. A ceramic coating applied to a manifold or header will provide increased resistance to corrosion and lower the rate of heat loss, with a
Zirconia has an important place among coating materials with its particular properties, the most important of which is its high temperature resistance. Ceramics containing zirconia have high melting points and are very durable against thermal shocks. They have also good corrosion and erosion resistances, and are often used in diesel engines and turbine blades to reduce heat transfer.
Figure 7: Conventional and advanced molybdenum additive technology
12 •
Amongst the more exotic or advanced materials is yttria (Y2O3), which is very stable to over 2400oc in air and absorbs CO2. It is often used in conjunction with Zirconia to stabilise the material into a cubic structure and movement between cubic, tetragonal and monolithic crystal structures is the primary cause for zirconia breakdown due to the 8 percent volume change involved. Another new-generation coating with considerable impact of engine lubricants is so-called DLC (diamond like carbon) coating, the first of a new range of nano-structured materials that need variations in the additive package to maintain lubricant effectiveness. continued on page 14
radiator November 2013
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radiator November 2013
Figure 8: Additive technology based on advanced molybdenum trimer structures produced 50 percent less wear than molybdenum dinuclear structures
DLC coatings are made of carbon, and indeed have diamond-like properties with high hardness and low friction characteristics. However, properties can vary depending on the manufacturing process and the presence or absence of hydrogen and other doping agents, and this leads to a need for a range of lubricant formulation responses. The interaction between the anti-wear additives in oil and the DLC surface (known as the tribology to use the technical term) is quite different to the interactions with conventional metallic surfaces. Standard anti-wear systems do not provide adequate coating durability. However, research is showing that additive technology based on molybdenum can work well. As illustrated in Figure 8, molybdenum trimer-based additives have a significant durability advantage over dinuclear-based structures and show much less delamination. The conclusion that the industry is quickly drawing from such complex interactions at a crystal lattice or atomic scale is that future coating technology must be developed synergistically with lubricants and additive packages. This might well mean that, at least from a research and development perspective oil companies, coating manufacturers and component suppliers need to work very closely together.
Not all soot is the same Modern emissions control strategies vary by OEM, but generally involve some combination of EGR, DPF, SCR and various proprietry systems such as Caterpillar’s ACERT. Unfortunately this is bad news for lubricant manufacturers because different approaches lead to specific and fragmented lubricant requirements. For most modern diesel engines important factors are the control of soot-induced wear and viscosity increase, and the poisoning of aftertreatment catalysts requiring severe restrictions on sulphated ash, phosphorous and sulphur.
Figure 9: Differences in soot from nonEGR and cooled EGR engines.
Meeting SAPS requirements is also an issue with detergent additives. Most are metallic salts of organic materials such as sulphonates, phenates and salicylate, and some contain metallic carbonates. Common metals include magnesium and calcium. Any further constraints in terms of SAPS requirements will mean the reduction and maybe elimination of metal from detergents, and entirely new chemistry development in a situation where the cost-benefit equation is becoming questionable. Many engine and lubricant designers are asking the question whether any lower SAPS than
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today is actually real progress. There is no doubt that future emissions legislation will continue to be the main driver of lubricant performance challenges and the additive industry needs to continue to devote a great deal of research and development resource to reach solutions with real environmental benefits. Secondly the collaboration within the industry is more crucial than ever to get optimised systems under these difficult conditions, and this will mean high investment levels across the sector on top of more expensive base stock oils.
ADVERTORIAL
DRB NEWS D.R.Britton Ltd, wholesale distributors since 1966, have now added Repsol lubricants & specialities line to its product range. Repsol, headquartered in Spain, is the nineth largest oil company in the world and is a market leader in the critical European market. European Automobile Manufacturers Association [ACEA] standards set by Original Equipment Manufacturers [OEM’s] are the most stringent in the world to combat emissions and boost fuel efficiency. These standards now must be met by all manufacturers. Repsol now have a full range of products developed and made in Europe to meet these Diesel Particulate Filter [DPF] models including a full range of ACEA C2 & C3 motor oils now available for the New Zealand market. Repsol has a technical Team of over 400 working with OEM’s to meet current & future requirements. They are so committed to excellence they even have their own post graduate University campus. In a sector like the Automotive Industry, in which new technological advancements are found every day, Repsol is constantly doing research to provide a wide range of lubricants which are adapted to the specific needs of each vehicle. In an environment where ACEA sets the base of the quality pyramid and each car manufacturer set additional tests for their vehicles on top it is important to use OEM approved lubricants.
Further information on Repsol is available at www.drbritton.co.nz. or call 0800 50 10 50
Born from experience... improved on the track
www.drbritton.co.nz 0800 50 10 50 15 •
radiator November 2013
ADVERTORIAL
ProLine Diesel Intake System Cleaner frees the intake system from deposits
Looking back to how things used to be! Beamish Museum U.K. photo: Ian Stronach
Turbulent engine operation or juddering of diesel engines – these problems often originate in the intake system. In order to quickly and easily remove deposits in the intake system, LIQUI MOLY has developed the ProLine Diesel Intake System Cleaner. With it the intake system can be cleaned without any major installation work. Combustion residues, oil and resin are deposited in the intake system and disrupt the air flow. This, in turn, disrupts the combustion. The consequences are poor performance, high fuel consumption and ignition problems. The only remedy is a clean intake system. But cleaning is costly due to the disassembly work necessary. Here LIQUI MOLY has a solution that is similar to the one it uses for petrol engines: nothing has to be removed, just add the cleaning fluid locally. For this access to the intake system is opened. The long spray can tube is fed in and sprayed at short intervals while the engine is running. The active components dissolve the deposits which then leave the engine via the exhaust. There must only be brief sprays so that the engine does not overrev. When the intake system is clean again, the air duct is fitted again. The whole process only takes a few minutes. LIQUI MOLY ProLine Diesel Intake System Cleaner is also suitable for vehicles with diesel particulate filters and exhaust gas recirculation. The ProLine series by LIQUI MOLY includes a series of additives which are exclusively designed for professional users. Because its concentration of active ingredients is higher and its application requires a certain level of expertise, ProLine products are only sold to workshops and not directly to drivers. 'These are chemical tools for professionals which should be found in every toolbox,' says Reiner Schönfelder, application engineer at LIQUI MOLY. There is a similar product for petrol engines in the ProLine Throttle Valve Cleaner. NZ dealer: SPEED NZ Limited Tel 07 928 1769 jonny@speed.co.nz www.speed.co.nz
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CLEANS INSIDE FOR IMPROVED PERFORMANCE
• • • •
Shell Helix HX3 for older engines Shell Helix HX5 for reduced engine noise Shell Helix HX7 for extra responsiveness Shell Helix Ultra for maximum performance
For more information on how Orica and Shell Lubricants can help you, call 0800 673 375, or visit www.orica.co.nz
PROUD DRIVERS CHOOSE SHELL HELIX
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Industry Comment
Wayne Carter CEO Smith&Smith
Tell us about yourself and your history in this industry. I have had a mixed career, having been self-employed as well as spending time in the corporate sector in about a dozen industries including industrial services, personal safety products, security, commercial stationery, retail and automotive service.
I joined CarGlass NZ (Smith&Smith®) for what was meant to be a four-year stint, 16 years ago. What I found was a company with global ambitions, a great business formula and a culture that is just fantastic, possibly without parallel anywhere else. When I first joined the New Zealand business it had a small static segment share, a poor view of its people and no real sense of purpose or vision. We set out to understand the market, the key driving forces and likely future trends with a huge focus on who our customers really were. We knew almost immediately that we had to find a way to establish a sense of spirit amongst our people. That led us to agreeing on a meaningful but inspirational vision and values that we would die in a ditch over. During this process of discovery we also learned that we needed to be able to attract and retain fantastic people and the only way that we would be able to do this was for our leadership team to lift our wider team engagement and in turn improve overall business performance.
Currently, we operate in a really competitive market where scale is very difficult to realise and market forces are powerful. We have found that in order to be successful as a business we need to focus on building a strong spirit across our people, giving them the best possible tools, processes & training available anywhere in the world and sharing best practices from across the globe. Yet, we will never lose sight of the fact that “Exceptional Leadership” brings all of this together.
Is it easy enough to attract people with the right skills to your sector – what are the implications of this? Having a solid brand and being a great place to work means we are able to attract people to our business. But when it comes to this industry we have seen a lack of appropriate skills. This has been and continues to be a constant challenge for our business. The seasonality of demand provides an extra element of complexity as we need to be able to flex up and down.
Workforce planning and a flexible workforce are things that we are constantly working on and to a large degree we hire on attitude and aptitude and then develop the skills we need. We have a huge investment in our technical training which is supported by global world class technical expertise, tools and processes. Having a great place to work is really important for us and we have been working for the last few years on retention and employee engagement. A major component of this programme has been leadership development and coaching.
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Do the unique surfaces of New Zealand’s roads provide any additional challenges that we might not see in other countries? While other countries use a chemical to reduce icing on the roads during winter months, in New Zealand we use a fine grit. While this chemical practice is becoming more prevalent in New Zealand, the fine grit that remains creates very fine pits in the glass. When this pitting refracts sunlight or light from headlights it can cause a “sun strike” effect on the driver. This pitting also increases the wear on wiper blades, which results in the need to replace them more often.
Does the large variety of models in the New Zealand fleet pose much of an issue in terms of stocking product? Quite simply, yes. There is a diverse range of vehicles in the New Zealand car park with manufacture imports (such as Ford and Toyota) and also private imports of vehicles with different specifications. To keep abreast with the range in expansion, Smith&Smith® stocks over 70,000 pieces of glass, which is growing every year. Not only does the large variety of models pose stocking challenges, there has been a sharp increase in windscreen variants for the same model. Each part needs its own stocking location and therefore space is a constant challenge. In order to keep ahead of the game
we have recently invested in a purpose-built racking system to ensure that we offer our customers a complete range of glass to service the range of models and windscreen variants.
Do you think most owners appreciate the actual amount of glass that’s used in a modern car and the functions it has? In our experience we find that owners tend not to appreciate the amount of glass that’s used in modern cars. The amount of glass has increased exceptionally, in the last ten years the size of the car windscreen alone has gone from approximately 1m² to 1.5m² on average. There are also a number of vehicles with “panoramic” windscreens that finish half way along the roof, and even some models with complete glass roofs. With the increase in size and complexity of the glass it is necessary to ensure that the installation meets or exceeds the vehicle manufacturer’s specifications since the glass can give up 30 percent of the vehicle’s structural strength. The importance of a correctly installed windscreen cannot be understated; it could quite simply save your life.
Is auto glass much the same as it’s always been? What are the future directions for it? The process for manufacturing automotive glass itself hasn’t changed in many years; the use of laminated glass for windscreens was first introduced in 1919, and made compulsory in New Zealand for all vehicles registered from 1 July 1986. Some vehicle manufacturers have made the glass slightly thinner to help reduce weight but the structure remains the same (Glass 2-3mm, Polyvinyl Butyral (PVB) 0.76mm, Glass 1.5-3mm). Most side and rear glass is made from toughened safety glass, which shatters into hundreds of small pieces, although some manufacturers use laminated glass for side and rear glass also.
The real changes have been made in what the glass now carries and how it performs. They include mirrors that mount directly onto the glass, moisture sensors that detect the smallest rain drops and automatically turn the wipers on, light sensors that detect when the light has reached a level that make it difficult for the driver to see, or be seen, lane deviation cameras that pick up the lines either side of the lane the vehicle is travelling in and then gives the driver audible or physical signals when the lane has been left, crash protection systems that pick up when an object has stopped or pulled out in front of the vehicle
and alert the driver, heated glass in the wiper area that ensures that wipers don’t freeze to the glass (in some cases the entire windscreen or rear screen is heated), aerials inside the glass (laminated) or screen printed onto the glass (toughened), trims and mouldings bonded to the glass (encapsulated), and obscuration bands around the glass perimeter to protect the polyurethane that bonds the glass to the vehicle and solar and reflective glass (a thin metallic layer applied to the inside of the glass, beside the PVB layer, to reduce the amount of heat permitted into the vehicle).
The future is hard to read but with the inception of some composite plastics that are used for complex shaped side and rear windows the use of these products will certainly increase as the products are tested and perfected. Currently there are some advantages (weight, conformity and colour) and disadvantages (easily scratched or damaged and structural strength) but who knows where it will go with some concept cars 100 percent composite plastic glazed already.
Can anyone fit automotive glass, or are there real differences between providers? Unfortunately there are very real differences, and the approach of many providers puts at risk the safety of the vehicle and occupants. Some repairers use tooling from the hardware store, techniques that are out of date and risky, and rely on watching YouTube videos for training. Only Smith&Smith® has world class training, tooling, knowledge and an unequivocal focus on safety; for that reason we are New Zealander’s preferred automotive glass repairer.
All of our technicians are comprehensively trained and are annually assessed. They use exclusive fit–for-purpose tooling, and have exclusive access to the largest vehicle glass fitting technique database in the world. Putting these together means that we are exclusively positioned to deliver consistent quality when fitting all types of vehicle glass, and ensuring the safety of the vehicle and the occupants. Our target is 100 percent quality, 100 percent of the time.
MTA Auckland Branch Awards 2014 Saturday 15 March 2014, from 6:30pm - late Bruce Mason Centre Corner Hurstmere Road and The Promenade, Takapuna Beach, Auckland www.mta.org.nz/aucklandawards2014 Join us for another memorable awards evening with local (and internationally known) MC, comedian Simon McKinney. After we have celebrated the successes of local Auckland MTA member businesses, you can dance the night away with Catch 22. Tickets are just $95+GST per person or $1000 including GST for a table of 10. Aside from fantastic networking and entertainment, you will also enjoy pre dinner drinks and a beautiful three course dinner. To purchase tickets and to nominate your business or another member’s business for an award please go to the MTA Auckland Awards website.
For more information, please contact Manisha Chhima at MTA, 04 381 8818 email: Manisha.chhima@mta.org.nz 19 •
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advocate Dougal Morrison
This column gives an update about law changes, MTA lobbying and training activities.
email dougal.morrison@mta.org.nz or Tel 04 381 8816.
Law Changes Credit Contracts and Financial Services Reform Bill
The Bill passed the first reading in the House mid September. Nicknamed the ‘loan shark’ Bill, it focuses on tightening credit lending processes and practices in the ‘tougher’ end of the finance market. However, the changes will impact the overall market to varying extents. The Bill proposes:
•
Amendment of Credit Contracts and Consumer Finance Act 2003 (‘CCCFA”)
•
Repeal of the Credit (Repossession) Act 1997 and inclusion of repossession provisions within the CCCFA
•
Repossession agents will need to be registered under the Private Security Personnel and Private Investigators Act 2010
• •
Small change to Personal Property Securities Register – finance contracts can no longer be secured against future and un-acquired goods Amendment of the Financial Services Providers (Registration and Dispute Resolution) Act 2008, to promote cost effective dispute resolution
Functional changes proposed include:
Consultation Update to HSNO certification guide for service stations
MTA has been providing feedback to the Environmental Protection Authority during its review of the current service station certification manual, published in 2007. An updated and revised guide is expected to be available shortly.
ACC Levy Consultation
ACC has issued its 2014/15 levy proposals for public consultation. The changes are subject to government approval and include:
• 17 percent decrease in the average Work levy, paid by employers and self-employed people
• 15 percent decrease in the Earners’ levy, paid by everyone in the paid workforce 15 percent decrease in the average motor vehicle levy, paid by motor vehicle owners (no changes are proposed to the petrol levy, average motorcycle levy, or the motorcycle safety levy).
ACC is also proposing:
• Introducing risk rating for cars based on real-world crash results • Increasing the minimum and maximum liable earnings limits (for
•
Pushing for more-responsible lending, putting the onus on the lender to be confident the borrower can repay the loan
• •
Promoting fair, efficient, transparent credit markets
• Increasing the maximum experience rating loading from 50
Making the consumer able to contest the loan contract if it is ‘oppressive’
• Changing levy classifications relating to freight forwarding and
•
Requiring lenders to comply with a code of responsible lending. Misleading, deceptive or confusing conduct by the lender may make credit contract unenforceable
• Expanding the Fleet saver programme to include businesses
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Making standard terms and costs of borrowing (interest rates and fees) freely and publicly available on website and at premises
More details can be found on the ACC website, at www.acc.co.nz/ levyconsultation.
• •
Disclosing terms before any contract is signed
•
Extending the cooling-off period to five working days after disclosure
Providing details of any credit-related insurance or extended warranty, before the contract is signed
• Disclosing when a creditor’s rights are transferred to another party
• •
Defining the disclosure format in the regulations
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Explicitly testing for reasonableness of fees. Default interest is only chargeable on the amount in default
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Providing information if contract is defaulted, prior to repossession, after repossession, and after the repossessed goods are sold.
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‘Freezing’ debtor’s liability when repossessed goods are sold – so no further fees or interest may be charged
•
Banning creditors not registered under Financial Service Providers Act from charging interest or fees
Revising hardship provisions – to apply up to two months in default, or up two weeks after notification by creditor that contract is in default
MTA is making a submission on this.
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worker and eraners’ levies) percent to 75 percent merchandising industries that rent out trucks.
Government support for ACC proposals can never be guaranteed – in the past, it has rejected some submissions. With the recently announced $4.9 billion surplus in ACC operations, it will be interesting to see if government accepts the proposed changes this time around. MTA has indicated overall support for the proposed changes. MTA’s submission can be accessed on the MTA website.
advocacy We go in to bat on your behalf yet another benefit of being an MTA member
Vehicle Pre-Purchase Report
Initiatives Automotive Air Conditioning Heating and Ventilation Committee to be disestablished
The MTA Board has decided to include this specialist committee in the Automotive Technology Committee, which supports MTA’s repairer members. Management sought feedback from the Chairs of both committees, who supported the merger. Dave Harwood, the only nominee for the Automotive Air Conditioning, Heating and Ventilation Committee in 2013, has agreed to be co-opted onto the Automotive Technology Committee for the 2013/14 year.
In-Service Structural Repair Project stalemate broken
In early October, key industry stakeholders met in Auckland to discuss the future direction of the in-Service Structural Repair Project, as it was apparent a stalemate had been reached. After robust discussion, it was clear industry wanted this project to continue and that it was NZTA’s responsibility to drive it. NZTA agreed to determine what needs to happen to ensure this key piece of work is listed on their project plan. The group is producing a draft code of conduct, outlining the minimum standards, training and equipment levels required to reach any proposed registered/licensed “Structural Repairer” status. Also, manufacturers refusing to supply collision repair specifications will be approached to ascertain why this is the case. ACC will be approached to gain their support for this project.
Used damaged Australian imports raising concern
The Used Vehicle and Franchise Committees is concerned at the growing incidence of damaged imports ex-Australia. Because these vehicles come into New Zealand in a repaired state, they are not identified as ‘damaged imports’ during the normal border inspection processes. Dealers need to be extra vigilant when considering ex-Australian imports – check their status either via a Motorweb VIR report or by referencing the damaged vehicle list available on the NZTA website. The committees for Used Vehicles and Franchise vehicles have been combined on the 2013/14 term to form a single ‘Dealer’ Committee, after consultation with members.
Heavy Vehicle Advisory Group: CoFs, quals and check sheets
Under vehicle licensing reform, the government proposes bundling heavy vehicle repair and Certificate of Fitness, allowing suitably qualified repairers to undertake CoFs. Some owners of workshops equipped to provide inspection services have indicated they would still subcontract an authorised inspector to undertake the CoF at their site, so they can undertake required maintenance but still maintain inspection independence. MITO staff have outlined progress made by the Heavy Vehicle Reference Group in reviewing industry qualifications. The group proposes three qualifications (Levels 3 – 5) to trade qualified, and an advanced technician qualification (Level 6). Following MTA’s development of a 25 point safety check sheet and a vehicle pre-purchase check sheet for light vehicles, The heavy vehicle advisory group will be asked if they had (or wanted) comparable checksheets for heavy, contracting or agricultural vehicles. The group is also discussing the NZTA Operator Rating System, under development for some years now. NZTA intends to make operator ratings public; in light of this, the group is discussing how repairers can contribute to improving operator ratings and vehicle safety.
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Customer/Dealer details: Name: Email: Vehicle information: Vehicle year/make/model: Registration: Body type/seats:
Phone:
Report date:
Vehicle colour: Transmission:
Vehicle condition summary:
Note:
Older vehicles, and those that have travelled high kilometres, are more likely to require repairs in the future beyond those recommended as part of regular servicing. This report does not constitute a Warrant of Fitness.
Items Requiring Attention:
Structural defects: Refer F1 and F2 over page
Updated MTA Pre-purchase check sheet
An updated MTA pre-purchase check sheet has now passed its final consultation step with the MTA Dealer Committees and the changes made. It is now ready for release. This new form has been developed for use by both MTA dealer and repairer members, as a comprehensive inspection and report on the condition of a vehicle prior to purchase. MTA is now developing the pre-purchase check into a pad for supply to members. We will advise you as soon as this is available.
transmissions Martin Brooks
Nine or more?
When I started specialising in automatic transmission repair three speed transmissions were the order of the day and two-speed units were not that uncommon. How things have changed. We have been through the era of three-speed with lockup converter through 4-speed, then 5, and now 6-speed is pretty much the norm. We looked at the ZF 6 speed rear drive unit in a previous article and even though this unit has only been around for a few years it is now termed obsolete and has been replaced by an 8-speed unit. Front drive transmissions too have been adding ratios with once again 6-speed being common. ZF have now started production of a 9-speed unit designed for front drive transverse engine applications in both 2 and all-wheel drive configurations. This unit, following on with ZF tradition will be designated the code of 9HP. At present the unit is fitted to Landrover and RangeRover vehicles but we can expect the range of European vehicles to expand over the next few years. What makes this unit a little different from other units is that it has been licenced to Chrysler USA and will be appearing in their Jeep range from 2014 onwards and other vehicles in the future. Chrysler will be building the transmission at their Kokomo Indiana plant and although the transmissions are basically the same many parts will not interchange. This unit will be known as the 948TE.
The transmission has some interesting innovations. It has four planetary gearsets with 6 shift elements. Four of these shift elements are standard type of clutches or brakes as found in most other transmissions, but two are of a unique design and are dog clutches. These dog clutches are not unlike a manual transmission gearshift setup but there is no synchromesh involved. Instead of synchromesh the engine control regulates the speed to ensure that the shift occurs smoothly without gear clashing. This will be yet
ACEOMATIC TRANSMISSION SERVICES LTD Automatic Transmission Repairs and Service Electrical Repairs and Diagnosis Torque Converter Specialists
27 Stanmore Road, Christchurch
Phone: 03 381 1333 service@aceomatic.co.nz www.aceomatic.co.nz
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radiator November 2013
another reason to take extreme care when changing units as you can imagine what will happen if an incorrect ratio transmission is fitted. You may ask why we need to have transmissions with 9 or more ratios. Surely 6 speeds should be enough for normal use. Of course the answer is that with a greater number of ratios it is possible to keep the engine in its peak economical operating range and allows for lower cruising engine revolutions but still have adequate performance for starting off. The ratio spread of this unit goes from 4.70:1 in first to 0.46:1 in 9th with all ratios above 5th being overdrive ratios. As a comparison, a 6HP 19 unit has a 1st gear ration of 4.171:1 and a 6th gear ratio of 0.691:1. So you can see the advantages of the extra ratios. The unit uses a standard type of lockup torque converter which is closely controlled for optimum fuel efficiency; the transmission controller is situated outside the transmission rather than in the pan as part of the valve body. The fluid is of a specific type and according to ZF and Chrysler will be a lifetime fill. From the information that I have seen so far it is likely that there will be a thermal bypass in the cooling circuit so flushing using the cooler pipes will not be easy or even possible. Obviously there is a question to be asked as to whether a CVT transmission would be a better alternative than a multi ratio transmission such as this unit. I can only assume that the ZF and Chrysler engineers have looked at this and decided that the investment in this unit was worthwhile. It appears that CVT transmissions are better suited to lower capacity engines and looking at the ratio spread of for instance the REOFO10A Nissan unit which is 2.349:1 to 0.394:1, there are certainly advantages in that aspect. It is very likely other transmission manufacturers will follow with units that have more ratios. Honda now have a 6 speed still using the traditional Honda "different to all others" design. Aisin already have an 8 speed rear drive unit so a replacement for the current 6 speed front drive unit will probably be produced. Is it likely that we will see more than 9 speeds in the future? Probably. With the space saving designs such as the dog clutch used in the ZF unit and the advances in engine management it will be possible to build units smaller, lighter and even more fuel efficient. I'm happy to receive comments or suggestions for this column. Contact me at martin@aceomatic.co.nz
ADVERTORIAL
Mount Shop Suspension arms for Audi and BMW New to Mount Shop is a range of suspension arms to suit BMW and Audi vehicles. The range consists of over 65 front upper and lower arms to suit Audi models from 1995 and BMW models from 1980 on.
suspension arm is bent or broken after a crash, or there is no bush replacement available. Sometimes ordering expensive genuine parts to get the job completed and the customer back on the road was often the only option left.
Sourced from SWAG Germany, the arms are made to the highest standards using only quality materials with some of the arms manufactured by OE supplier Febi. All SWAG parts are precision made to exact manufacturers' specifications ensuring OE quality, performance and a perfect fit. Most suspension arms in the range include bushes and ball joints for quick and easy replacement.
With the number of European vehicles increasing on the roads in NZ, Mount Shop recognises the requirements of those technicians that demand German quality replacement products especially for the later model vehicles. Alongside the suspension arms is a full range of high quality replacement suspension bushes, sway bar mounts and link pins to suit all vehicles.
Introducing a range of suspension arms was necessary for Mount Shop to help cater for those technicians that may be in need of ball joints rather than the bushes Mount Shop already stock, the
Mount Shop are the New Zealand agent for SWAG and can offer technicians quality, value, stock reliability and a perfect fit. The SWAG processes are certified to DIN EN ISO 9001:2008, and
each and every product is continuously tested to the strictest standards. All parts can be ordered directly from the Mount Shop's website after a one time registration process, and can be delivered locally between 1-3 hours or to out of town customers overnight. You can follow Mount Shop on Facebook to keep up with the latest parts, news and event info at www.FB.com/MountShop. To view the entire Mount Shop range of parts including suspension components, engine mounts, pulleys, idlers, hanger bearings, bump stops, air intake hoses, silicone and alloy piping, driveshaft couplings and more, head to their website www.mountshop.co.nz or call your nearest branch and speak to one of the team members on 0508 86 66 86. See our advert on Inside front cover of this magazine.
The world’s most extensive and complete selection of nitrogen generation and inflation equipment for pneumatic tyres NitroFillTM provides nitrogen inflation solutions for every need, from the neighbourhood bike shop or single bay garage to the largest fleet and industrial facilities Our equipment is unmatched for quality and durability
Talk to us today to discuss the machine best for your needs. Learn how NitroFillTM can dramatically increase your drive-up traffic and customer retention
Phone: (09) 525 1310 or visit us online at www.nitrofill.biz 23 •
radiator November 2013
road test courtesy of autotrader.co.nz
Words: David Linklater - Images Supplied
Simply
RAVishing Not to mention the fact that Toyota was one of the pioneers of the genre back in 1994, with the original RAV4. In fact, it’s always offered front-drive versions in Japan (many of which have made their way here as used imports). But now, we have an official New Zealand-new version. The front-drive configuration is limited to the lower-end versions: GX and GXL specification.
WHAT’S IT LIKE TO DRIVE? WHAT DO I NEED TO KNOW? A crossover doesn’t necessarily have to be four-wheel drive. Toyota has joined the growing trend for offering off-road-style vehicles with a two-wheel drive option – which makes perfect sense, as “crossover” vehicles are primarily on-roaders anyway.
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The front-drive RAV4 powertrain is essentially the same as that you’ll find in a Corolla, albeit with a few extra kW/Nm: a 2.0-litre petrol engine and continuously variable transmission (other RAV4s have conventional automatics). The CVT is an acquired taste but also a very popular choice among Japanese carmakers: Toyota, Honda, Nissan and Subaru all make extensive use of this “gearless” transmission technology. While it’s an efficient system, one major issue with CVT is the tendency to rev too long and hard under heavy throttle. The RAV4 gearbox has a protocol that addresses this problem by matching engine speed more closely to road speed than your typical CVT.
A crossover doesn’t necessarily have to be four-wheel drive. Toyota has joined the growing trend for offering off-road-style vehicles with a twowheel drive option – which makes perfect sense, as “crossover” vehicles are primarily on-roaders anyway.
The Toyota transmission also has Eco, Sport and manual modes; the latter is useful for engine braking but there’s still enough slippage to be reminded that it’s not really manual at all. The RAV4 has always had a relatively firm chassis and this one is no exception. It could do with a bit more compliance around town – especially when you consider the mainstream/fleet application of this entry-level model – but no complaints about how it handles on the open road. Four-wheel drive would be useful in winter weather or on gravel roads, but the gap between this and all-paw RAV4 models is not as great as you might expect. The front-drive RAV4 has an excellent stability control system and even a bespoke traction control setup that mimics the effect of a limited-slip differential.
IS IT EASY TO LIVE WITH? A high seating position and lots of cabin space will be the main drawcards for this front-drive RAV4 over a conventional hatchback or wagon. The interior styling is very Corolla-like – stylish, if a little ergonomically confused. No complaints about practicality through, with a rear that’s not only split 60/40 but can also be adjusted in a variety of backrest positions for passenger-comfort or to get a few extra centimetres of volume in the boot. The RAV4’s signature side-hinged tailgate is no more in this new model: good job too, for the conventional top-mounted hatchback is far more practical in tight parking situations. Oddly, the front-drive RAV4 doesn’t have a very good tow rating: just 800kg braked, compared with 1300kg for the smaller Corolla.
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SHOULD I BUY ONE? At $39,990 the entry-level RAV4 is a snip more than the Corolla GX and substantially under the cheapest four-wheel drive model (which is over $47K). The CVT is certainly a step back from the fine six-speed automatic in other RAV4s, but all things considered this is a winning package in terms of metal for your money and sheer ease-of-use. More so because you really can’t tell which RAV4 is which from the outside. So the neighbours will never know…
Base price: $39,990. Powertrain and performance: 2.0-litre petrol four, 107kW/187Nm, continuously variable transmission, front-drive, Combined economy 7.4 litres per 100km, 0-100km/h 11.1 seconds. Vital statistics: 4570mm long, 1750mm high, luggage capacity 60 litres, kerb weight 1500kg, fuel tank 60 litres, 17-inch alloy wheels on 225/65 tyres.
We like: Almost as cheap as a Corolla, space, open-road handling. We don’t like: Untidy dashboard design, CVT, plastic wheeltrims on base GX model. How it rates: 7/10
MTA
EXPRESS
November Savings Slashed To
$40.00
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From where I'm standing... In the presentations I do to secondary schools across the country, I always stress to the students the need to concentrate and stay focussed on the job at hand. I try to enforce and make them aware that all that separates them from an accident is just a split second of inattention. Not that I was being inattentive, but the smallest of errors left me with nowhere to go at Bathurst last month, ending with the No.22 HRT Commodore fair and square in the concrete wall and maybe the biggest crash I have ever had there. I was just about at the top of the ascent on Mt Panorama, rounding turn 6 affectionately known as “the tree” (used to have a tree hanging out over the track) and doing around 165kph and I either turned in to the bend there a fraction too late or might have just been a tad bit too aggressive on the wheel. It was strange as far as accidents go as up until then I hadn’t really had a problem with that part of the track. There had been a lot of chat around the paddock during the week about how nervous all the cars were. This is obviously the first trip to Bathurst with the new generation V8 Supercar and there weren’t too many drivers impressed with how it was handling the unique Bathurst “crests” and “undulations”. We were quite worried early on in practice as all the Walkinshaw cars were struggling for pace and consistency. We managed to improve the car and James did an awesome job of qualifying 5th for the race, but it was still a difficult car to drive. It caught me out, there’s no other way to describe it. I got the rear onto the debris and old rubber on the outside of the line, and as soon as you hit that at speed, she’s all over. We’d be going alright up until that point. While we didn’t quite have the outright speed of some of the other leading cars, that’s not always the complete equation at Bathurst, so we were a chance. The damage to the car was major and I felt sorry for taking away James Courtney’s chance at a result for the weekend. That’s the nature of racing, and it’s happened to me before, but no matter what, you always feel bad about it. As I write this, the team have already repaired the car and it is on its way to the Armor All Gold Coast 600 – they had only one week to do the job!! I just hope I can repay the faith James and the rest of the HRT team have shown in me and grab a couple of Surfboards (replace the normal tin trophies) over the weekend! On a more successful note, I was pleased to be able to combine the recent Hampton Downs round of the V8 Supertourers with a trip to Pahia to join members at this year’s Get Away. I had to travel the ‘hard way’ and fly up by chopper!! Unfortunately time was a bit of an issue for me and I couldn’t stay to enjoy the company and the beautiful weather being put on by the Bay of Islands. Jack Perkins was my co-pilot for the day and he got to see some of New Zealand’s most stunning coastline in the best way possible. I hope everyone enjoyed the Get Away and thanks for all the continued support. Hampton Downs turned out to be another mixed weekend for us – a great, if somewhat lucky start, followed by a mechanical failure
Murph and co-driver Jack Perkins arriving in style
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radiator November 2013
and finished off with another strong performance. We’ve struck a bit of a pattern with this, and it’s something that neither Jack Perkins nor I can put our fingers on. The weekend started with a bit of a prickly qualifying session; Jack went reasonably well, but I just couldn’t quite nail it, although I was able to improve to fourth on the very last lap. Due to a vagary of the qualifying system I actually started the first race from third position, and quickly slotted in behind our No.10 team car of Richard Moore and Tim Slade. Tim made a howling start and was pulling away from me at a rapid rate of knots. The Ant Pedersen/Chaz Mostert car overtook me a few laps before I came into the pits to hand over to Jack, and unfortunately the car stalled in the pits and we lost a few seconds, but Jack still came out right behind Ant. I have to say Jack drove beautifully; he put a brilliant move on Ant at turn five to slot into second, and when Richard and Tim’s car retired with a gearbox failure, he was in the ace position to take the win. We didn’t expect to win, but racing can hand out punishment and luck in equal doses, so we were happy to take the win and help our Championship chances. Race two took place on Sunday where we started fourth on the grid, a position we were holding until striking problems with the power steering system. The car was a real handful, and took some serious wrestling to keep it on the track in some places. Given the challenges it was giving us, we were happy with 10th place. It was valuable points, and who knows if they’ll make the difference in the end. The final race of the weekend saw us get away to a solid start. Jack kept us in third spot, but we just didn’t have our usual pace. Pedersen and Moore were just 2 -3 tenths a lap quicker. Our driver change though, was faultless and by far the quickest which allowed us to easily jump a spot and close the gap to the leader. Unfortunately that wasn’t enough and we had to sit behind the Pedersen/Mostert car for the balance of the race. It was frustrating to finish behind our main championship rival and lose the Championship lead, although once the “dropped worst round” rule is applied, we are just 33 points behind Pedersen ahead of the final round at Pukekohe at the end of November. Looks like a tight finish is on the cards.
Best wishes
mediation Alan Barr
MTA Mediation Advisor
From time to time you may make arrangements for a service with a very detailed binding contract. Do you examine and try to understand the content, or are you comfortable with the understanding conveyed by the salesperson? You should pay close attention to any contract, as sometimes just when you think you are comfortable, you could get a nasty surprise. A member sought our advice recently in such a case, and they are happy to share their
Read contracts carefully When the final payment became due, the member telephoned the debit company to confirm the contract would end with this final payment. That advice was accepted by the company, but soon after, the member was surprised to receive notice that a further payment was due. From an enquiry to the advertising company, it was established that the contract had rolled over for another 12-month period. In the terms and conditions of the advertising contract, it showed in a somewhat complicated clause, the member had to give 12-months written notice to the advertising company to end the original contract. If not, the contract automatically continued as a 12-month rolling contract. It then became apparent that the member orally cancelled the direct debit payment arrangement, but they did not cancel the separate and primary contract in writing with the advertising company.
experience for your benefit.
The member entered into an advertising contract on a two-year term, with annual payments/deposits specified on the front page of the contract. They signed an agreement to make the payments to a finance company under a separate contract. There didn’t appear to be any value in that for anyone other than the advertising company. However, this was the way they handled their billing and it was clearly a separate contract the member had signed. The terms and conditions of the contract were understood to run for a two-year period.
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radiator November 2013
The member quickly wrote to the advertising company, giving notice of their intention to end the contract, which was accepted. However, because the new rollover term had begun, they were held to it and their advertisements ran for another year. In our review of the contract, we considered the advertising company’s arrangements were confusing and may have led the member to think the debit and advertising companies were one and the same. We also thought the advertising company’s terms and conditions were fairly harsh and possibly the total package was misleading and deceptive. Nonetheless, the literal provisions of the terms and conditions were against the member and an argument was not tested. It was unmistakable there were two clear contracts and the terms for ending the advertising contract were reasonably clear. If you have contracts similar to this, have a second look at them. Read contracts thoroughly and if you’re not sure, call the Mediation Team on 0508 682 633 to discuss your situation.
Exclusivity has its downside
mediation Julian McMullan MTA Mediation Advisor
Purchasing a vehicle can be a very emotional decision and it isn’t often we get to buy something rare and special – something you would rather park in your living room than your garage. One of the things in that line is a motorcycle. For similar money as a used car, you can buy a high performance, and perhaps exotic, motorcycle. Buying exotic machines can have a downside – they are exotic for a reason. To start with, they are generally not that common, and of course that adds to their appeal. They may be at the cutting edge of the performance spectrum and may not be suited for everyday use. Parts also may not be as readily available as for more common vehicles. It is in this context that this month’s article emerges. A purchaser recently took a dealer to the Motor Vehicle Disputes Tribunal seeking rejection of an Aprilia RS125 motorcycle. He purchased the bike in April 2012 and rode it for eight months and 2,600kms before its two stroke engine seized. The failure occurred during the Christmas break and was not returned to the dealer until 11 January. That was when the clock started in this dispute: Three days after the motorcycle was returned to the dealer, the fault was diagnosed as a seized piston. Day 18 – the distributor accepted the warranty claim and gave the approval to repair the motorcycle. Day 27 – the owner was told the parts were not immediately available and were on backorder. Day 38 – the owner sends a rejection letter stating the repair is taking too long. The owner withdraws his rejection letter after being advised the motorcycle will be repaired by a set date – 50 days after the initial work commenced. Day 56 – the owner was told the bike would be ready in a further 10 days – 67 days after initial return. Day 71 – the bike is not fixed and the owner again issues a letter of rejection. Day 83 – the owner is advised the motorcycle is fixed and ready to be picked up. The owner stands by this notice of rejection, on the grounds it was an unreasonable time to repair. The case was subsequently heard and rejection was upheld by the Tribunal. The dealer was ordered to buy back the motorcycle at the full original purchase price. The case was later reported in the Auckland Herald – an unusual occurrence but a reminder that Tribunal decisions are made public. The Tribunal decision outlines points the adjudicator took into account: the dealer had been willing to repair the bike, and given the bespoke nature of the bike when the adjudicator suggested the first rejection after 38 days was premature. The Adjudicator also indicated that the 15 days taken for the distributor to approve the repair was too long. There is value in commenting on this case – it serves as a good example of what can happen. Also it is not unique, and similar instances will certainly occur again in the future. Could
Customer problems, or problem customers? One solution: Call MTA’s Mediation Service – another benefit of being an MTA member
MEDIATION LINE 0508 682 633 29 •
radiator November 2013
Photo for illustration purposes only
anything be done better to avoid a repeat? We are mindful in making observations as we had no direct involvement in the case. Could better representation of the motorcycle been presented at the time of sale? For example, that the specific motorcycle is a rather specialised low volume machine, and parts may not be immediately available. Exclusivity is often part of the appeal of such machines, but dealers need to ensure customers understand that exclusivity can bring with it other issues – parts may be harder to procure. Parts availability isn’t a problem just for rare and exotic machinery – it can affect any make of vehicle for a number of reasons. The usual option (as suggested by the adjudicator) is to cannibalise another vehicle and fit the new parts to this when they arrive, to reduce the repair downtime. This was perhaps not an option in this case – another bike may not have been available, due to the low volume and specialist nature of the motorcycle involved. That is why informing the customer of the situation is such an important aspect. Exclusivity and rarity are enticing attributes, but care needs to be taken to highlight the downsides, too. The positives will often outweigh the negatives, assuming the sale proceeds, but you may need to draw on the negatives at a later date. The dealer stated in the hearing that the failure was caused by a cold seize (failure by owner to adequately warm up the engine before open road use). Despite that being the claimed cause of failure, the distributor had still approved the repair under warranty as a matter of goodwill. It is unclear from the Tribunal report whether that aspect was relayed as effectively as possible to the owner by the dealer in the early stages in an effort to keep him on board while the repairs were being sorted. Could more have been done at that time? Knowing efforts are being made to fix the problem and the cost is being covered will often buy some time. In the end, resolution with the customer will usually live or die on the basis of the communication involved. The process has to be managed carefully. In most cases customers are reasonable. If they are advised and kept fully informed, they will usually work with the dealer as the issues are addressed – but not always!
bodywork Bob McCoy MTA Collision Repair Manager
Collision Repair Update
Collision Repair Qualifications review The NZ Motor Industry Training Organisation is currently facilitating a comprehensive review of all automotive qualifications at levels 1 to 6 listed on the New Zealand Qualifications Framework. The aims of the review are to: •
streamline the number of qualifications listed on the New Zealand Qualifications Framework
•
ensure that any qualifications registered with NZQA are relevant, fit-for-purpose and meet an identified industry need
•
clearly communicate the career and education pathways in your industry.
Outline of the progress so far….. We have been working with industry experts and training providers to identify and confirm the career and education pathways for collision repair and automotive refinishing. There are four “stages” being proposed. Not everyone would go through all four stages, but they are important for understanding the career and education pathways.
Six qualifications have been proposed: Collision Repair •
New Zealand Certificate in Collision Repair and Automotive Refinishing (Level 3) with strands in Vehicle Component Removal and Refitting and Refinishing Preparation
•
New Zealand Certificate in Collision Repair (Non-structural Repairer) (Level 4) with strands in Collision Repair and Vehicle Restoration
•
New Zealand Certificate in Collision Repair (Structural Repairer) (Level 5)
Automotive Refinishing •
New Zealand Certificate in Automotive Refinishing (Refinisher) (Level 4)
•
New Zealand Certificate in Automotive Refinishing (Specialist Refinisher) (Level 5)
Advanced Technician •
New Zealand Diploma in Automotive Technology (Advanced Technician) (Level 6) with strands in Collision Repair and Automotive Refinishing
Strands are the specialisations that a person can choose to select as they progress through their training. It is proposed that for an average person it will take: •
18 months to complete Level 3
•
21 months to complete Level 4
•
15 months to complete Level 5 (trade qualified)
•
21-24 months to complete Level 6 (advanced trade)
This means that it will take on average four and a half years to be trade qualified.
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radiator November 2013
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Profile
Hussey Paint & Panel Ltd, Christchurch
Your name: Dave Gerrets
What attracted you to the industry? I enjoyed working on cars both for myself and others.
How long have you been in business? I started as an apprentice in 1986 and bought the same business in 2003.
How many staff do you employ? 16.
How long have you been a member of MTA? 3-4 years.
What do you see as the benefits of being an MTA member? The customers recognise the branding/logo.
What do you like about the collision repair industry? The satisfaction of seeing happy customers after what could only be described as an unhappy event.
If you could, what would you change in the industry? To continue to improve on the collision repair industry image and help attract others into the trade.
What is the most unusual vehicle you have repaired? An Antarctic Hagglund vehicle (see photo left).
What is your favourite holiday destination? Anywhere I can use a boat, fishing rod and a beer!
Who do you most admire and why? My loving lady Terri, for helping get the business to where it is today and putting up with me.
32 •
radiator November 2013
News
New health and safety system takes shape – Focus on Automotive Spraypainting In December this year, the new, standalone Crown agency WorkSafe New Zealand will assume oversight of the workplace health and safety system. It is a significant step towards better health and safety outcomes for this country. Meanwhile, the Ministry of Business, Innovation and Employment’s Health and Safety Group has begun laying the groundwork for the new agency. Group Deputy Chief Executive Lesley Haines says changes need to be made throughout the system to achieve the vision of safer and healthier workplaces in New Zealand. “Our workplaces are currently not safe enough, and it is not only the regulator but also every business, every employer, every worker who must step up their focus on health and safety. “We have been working for some time to develop a more visible, targeted and effective approach to our work. In July we began operating a new inspectorate model designed to meet those objectives. “The biggest change we’re making is to put more focus on proactively identifying potential harm-causing practices before people get hurt rather than just reacting to events. “Our inspectors will be spending more time out and about in workplaces – the implementation of our proactive identification approach will mean inspectors will undertake significantly more workplace assessments. Over time the number of inspectors will increase, so that will amplify the effect. “Inspectors will focus on the sectors where we know the most deaths and other serious harm is happening – the areas where we know our intervention can make a significant impact – and where required, businesses should expect a firmer regulatory stance from our inspectors. “Our hazardous substances focus will be automotive spray painting, and the boat building and metal finishing industries,” Ms Haines says. “Duty holders are responsible for workplace health and safety, and are required to do their own analysis of any incidents. In some cases, we will expect duty holders to report to us on what went wrong, what’s been done about it, and how they will ensure it won’t happen again. Inspectors will check these reports for completeness, and there’ll be support and guidance along the way,” she says. “This is a new approach for New Zealand and it will free up our resources to maintain focus on the highest risk areas, on system-wide analysis and planning, and improving the consistency and quality of our work. There will be a lot of value too for duty-holders in examining their own health and safety practices, and taking more direct responsibility. “These are significant changes that are designed to improve our contribution. New Zealand’s workplace health and safety record has to be turned around and it will take all of us pulling in the same direction to do that.”
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radiator November 2013
External airbags that pop up on the SIDE of cars within 30 milliseconds could be available before the end of the decade External airbags that pop up on the side of cars are the latest safety innovations being developed for the motoring industry. The bags will deploy from the sill beneath doors in 20-30 milliseconds and protect the side of the vehicle from impact. Designers at TRW Automotive are now working on radar and camera systems to detect the precise moment the airbag needs to be triggered. TRW Automotive has developed plans for airbags to deploy from the sill beneath the side doors of vehicles. Using radar and camera systems the airbags will deploy a fraction of a second before impact, helping to reduce injuries to the occupants of cars. They hope to have the bags fitted on premium German saloons before the end of the decade. Source: BBB News
BMW Begins Production of Carbon Fibre i3 Electric Car Industrial-scale manufacture of Carbon Fibre Reinforced Plastic (CFRP) makes its debut in larger volumes. The BMW Group announced the start of series production of the BMW i3 in the manufacturer’s Leipzig, Germany plant. This is the first time that carbon-fibre-reinforced plastic (CFRP) structure has been used in a vehicle planned for volume production. The body structure of the BMW i3 consists entirely of CRFP allowing the extra weight of the batteries for the electric drive system to be cancelled out. By industrialising the manufacturing process for CFRP, the BMW Group has become the first company worldwide to make its use in vehicle production economically viable. At the Leipzig plant, some €400 million (around NZ$650 million) has been invested in new structures and machinery for the production of BMW i models and 800 new jobs have been created. The carbon fibre for the BMW i3 is produced at joint venture facilities at Moses Lake, Washington. Deliveries of the BMW i3 to customers in Germany and other European countries will begin in November, with the car’s launch in the US, China and other markets to follow in early 2014. BMW stated that its entire value chain is committed to sustainability and efficiency on the project. “We require 50 percent less energy and 70 percent less water, and source the electric energy for production of the BMW i models CO2-free from the wind turbines at the plant,” added Krüger. According to BMW, this reduction in energy and water consumption can be attributed primarily to the elimination of the traditional painting process for steel and aluminium bodies afforded by the CRFP structure.
Advertorial
Axalta Coating Systems announces Cromax® PRO FESSIONAL PRO DUCTIVITY
PRO CESS PRO FIT PRO ACTIVE Advanced technology designed to improve productivity. 1.5 coats applied wet-on-wet it speeds up your processes.
The New Name for DuPont Refinish Axalta Coating Systems recently announced Cromax® as the new brand name for DuPont Refinish, a leading global brand of automotive refinish systems. Along with a bold new logo that visually conveys the spirit of the brand, the launch of Cromax is part of Axalta’s on-going commitment to its customers to be built for performance. “The Cromax name and vibrant logo provide a fresh, new look to a superb line of refinish products that enjoy tremendous loyalty among thousands of bodyshop customers, distributors and importers involved in the refinish business around the world,” explained Charles Shaver, Chairman and CEO of Axalta Coating Systems. “Cromax is already an established, well-known product name in our key markets. Today, we’re elevating the Cromax name to embrace a portfolio of products that together will provide our customers with choices to support them from the front of the bodyshop to the back.” The Cromax family of brands promises improved productivity, backed by products engineered for easy, quick and accurate application. Cromax includes all of the great product lines that are part of the DuPont Refinish franchise today such as Cromax® Pro, Imron® Fleet Line and Centari®. Everything about the individual product lines will remain the same – the same quality, formulations and technology will continue to provide customers with innovative solutions. “Cromax will be ’A Fresh Face for Productivity’ as the new name, logo and design reflects a strong dynamic path forward. Axalta will continue to win with Cromax,” Stan Willmott, Managing Director, Axalta Coating Systems ANZ, comments, “There are 3 key take-away messages for the market with the announcement. Firstly, that product availability, product quality and support services remain the same. Secondly that Axalta Coating Systems is committed to building a stronger brand in Cromax through a more vibrant and dynamic integrated product portfolio based on the success of Cromax Pro in the marketplace. And finally that you may continue to use all the products and all other support tools that carry the DuPont Refinish name during the transition period.” Resene Automotive & Light Industrial General Manager, Larry Fallowfield says “over the coming months we will have the opportunity to be a big part of the rebranding. Working closely with Axalta Coating Systems we will build on the 145 plus years of experience in the coatings industry that has seen major product and performance enhancements to improve bodyshop productivity. This is an exciting time for RALI.”
www.cromaxpro.co.nz 0800 108 008 34 •
radiator November 2013
The complete roll out of the new Cromax identity across the full portfolio of products will take some time. Today’s announcement is the first step in this exciting process and more information about Cromax will be communicated throughout the remainder of 2013. New Cromax product labels will begin to appear in 2014 depending on location. In the meantime, all products, colour tools and other resources with the DuPont Refinish name may continue to be used by importers, distributors or bodyshop customers.
Please visit us at www.cromax.co.nz for a glimpse of the new look of Cromax.
Happy H o l i d a y s
Over
$10,000
worth of prizes to kick start your summer!
y a w a e Giv One prize each week
Want to win a sweet prize for the summer? How about a year’s worth of free fuel? How?
Simple! Sell any MTA Gift Card from the 1 November 2013 to 12 January 2014. All up we’ve got over $10,000 worth of prizes up for grabs. Each week, we’ll give away $1000 worth of prizes, plus we’ve got a year’s worth of fuel up for grabs at the end of the competition. There is a Sharp 40 inch Full HD LED backlit LCD TV and Sound System to be won, a Nespresso coffee machine, a couple of iPad minis, an Air New Zealand mystery break package, some sweet outdoor furniture, a BBQ, loads of gift cards and heaps more! Please note: The week you sell a card will constitute one entry for the prize drawn that week. You will also automatically receive an additional entry in the grand prize draw. Every week is different; our prizes are too: Week 2: 8–14 November
Week 1: 1–7 November
Air NZ Mystery break
2x iPad minis Drawn 8 November
Drawn 15 November Week 3: 15–21 November
Galaxy S4 Smart phone and kindle
Week 4: 22–28 November
Outdoor furniture package
Drawn 22 November
Drawn 29 November Week 5: 29 November–5 December
Sharp 40 inch Full HD LED backlit LCD TV and Sound System
Week 6: 6–12 December
Nespresso Coffee machine Drawn 13 December
Drawn 6 December Week 7: 13–19 December
$1000 worth of gift cards
Gift Card
Week 8: 20–26 December
BBQ Drawn 9 January
Card load: $20-$500 The new Happy Holidays cards are on their way to your site
Drawn 20 December
The grand prize of free fuel for a year will be drawn on: Monday 13 January 2014 Your customers will also have the opportunity to win over $10,000 worth of prizes by registering their card online at www.mta.org.nz/happyholidays – see card carrier for details.
Need a hand? Call us on 0800 222 882. www.mta.org.nz/giftcard
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MTA Member Update news in brief Between 19 September and 3 October, MTA’s Member Update newsletter, emailed to all subscribed members, covered the following topics: ACC has proposed to base levies for private motor vehicles on their safety ratings, starting in the 2014/15 year. Melbourne’s Monash University has developed a system that rates vehicles on how well they protect occupants from injury in a crash situation, and ACC will use this system to determine a vehicle’s safety profile. The ACC levies for private petrol-powered passenger vehicles are currently $198.65 a year, with proposals seeing them reducing to $98.65 for the safest rated vehicles. The cost for diesel powered passenger vehicles is $321.59, with a proposal to lower them to $222.53. For more information, head to www.mta.org.nz/loweracclevies. MTA has developed a 25 Point Safety Check sheet for members so you can provide a review of the key safety areas of customers’ vehicles between WoFs. With many owners moving from 6-monthly to 12-monthly WoFs in the near future, we believe this will be sought after by responsible motorists. Download the 25 Point Safety Check sheet from our website, www.mta.org. nz/25pointsafetycheck.
37 •
radiator November 2013
Thank you to those members who participated in the seventh annual Service Station Survey. It aims to highlight the current state of your industry. Members who participated in the survey will soon receive a detailed report of what’s really happening in this sector. After more than two years of discussion, applications and appeals, Associate Immigration Minister Nikki Kaye has decided to let Northland businessman and MTA member Martyn Payne stay in New Zealand. For more information, go to www.mta.org.nz/martynpaynetostay. MTA would like to congratulate the following MTA members and other motor industry players who are finalists in New Zealand’s Best Workplaces of 2013, after completing the Kenexa Best Workplaces Survey: Small Workplace (20–49 employees) category: Hyundai Wairarapa Small–Medium Workplace (50–149 employees) category: Giltrap Audi, Giltrap Northshore, Hyundai Motors NZ Medium–Large Workplace (150–399 employees) category: Smith&Smith Enterprise (750 or more employees) Workplace category: VTNZ
Southern Regional Conference and Awards Friday, 23 – Sunday, 25 May 2014
Register today!
ONLY $120
Registrations and for more info, go to: 014 e2 www.mta.org.nz/southernconferenc
PLUS GST*
Invercargill Working Men’s Club, 154 Esk Street
Friday
(evening)
23 May 2014
Registration Trade show, drinks & nibbles
Saturday 24 May 2014
Breakfast Business sessions Bus transportation to Bluff Ticket to Bluff Oyster Festival Awards dinner
Sunday 25 May 2014
Optional: Bill Richardson Truck Museum (usually available by appointment only)
Additional $10 per person Register online now, or decide on the day We recommend that you book accommodation ASAP due to high demand for the Festival.Options are Kelvin Hotel, Balmoral Lodge, Birchwood Manor, Bella Vista plus more.* Please note that this price is only until 28 February, after which registrations go up to $150 plus GST per person
38 •
radiator November 2013
GET THE JOB DONE RIGHT THE FIRST TIME POLLEN FILTERS FROM
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Mitsubishi Genuine pollen filters are made with quality materials, so they work as they should.
CAM BELT KITS FROM
$149.00RRP +GST
Mitsubishi Genuine cam belt kits are precision designed and, like all Mitsubishi Genuine Parts, are backed by a 12-month warranty.
WATER PUMPS FROM
$103.00RRP +GST
Mitsubishi Genuine water pumps fit right first time – no leaks, no fuss!
FOR GENUINE PARTS CALL YOUR LOCAL MITSUBISHI DEALER OR 39 •
radiator November 2013
0800 54 53 52
Feature: Changing trends in buying vehicles
Changing
times Once upon a time, a typical car buyer kicked some tyres, tried some wheel-time, endured some sales shtick and made his or her decision. Plenty of automotive purchases still happen that way, of course. Probably always will.
Words David Linklater: Images supplied
But people are also now buying cars in different ways, with less emphasis on touching and feeling the product and more on information and overall experience. It’s happening at all levels of the market, from brand-new premium cars to the least expensive used machines – albeit in different ways.
buying process with a wealth of knowledge about model history and potential trouble spots with specific vehicles. They knowthe product and they know their options.So how are people buying cars these days? From a position of knowledge and therefore power. The role of high-pressure sellers is morphing into that of facilitation.
The catalyst for change has been (as ever) the Internet, which has allowed car buyers of all kinds to be fully informed about their potential purchases before they even leave the house. No matter whether they are spending $500 or $500,000, a car buyer now knows everything tangible about a car before they even consider talking to a salesperson – be that private seller or professional – or touching metal. At the click of a computer mouse, a new-car buyer can source thousands of expert reviews, research specifications and understand the history and market position of a car. It’s similarly easy for the used-car buyer, too: personal inspection is still key of course, because every secondhand car has a different history. But people still enter the
Let’s consider the top-end first. In some ways luxury cars have always been as much about the brand experience as the product. But in the last few years, premium makers have realised that their customers like to shop in ethereal ways.
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One of the most extreme examples is a new retail concept from Toyota’s luxury brand, Intersect By Lexus. The first such showroom has just opened in Tokyo: it’s a place where the company proudly proclaims customers can “experience Lexus without getting behind the wheel of a car”. Instead, Intersect By Lexus is a luxury space that encompasses everything from cuisine to clothing. Cars and driving? Present, but not the priority. Not so long ago, this would have seemed like a
ridiculous concept – as if the company in question was trying to hide something by keeping customers away from its cars. But it’s the consequence of selling to those who are so well informed. They come to the brand with just one question: ‘what else can you offer?’ Such facilities are only viable in large markets of course, but the Intersect ethos still informs the way many carmakers interact with their customers: the kind of brand extensions evident in marketing material and exclusive events/ sponsorships. When customers are so well informed about the minutiae of new-car specifications, they also want access to all the options – literally and metaphorically. A retail innovation by one of Germany’s biggest luxury car brands covers those bases: Audi City is a physical space but also a virtual showroom, where giant screens replace cars. The company’s research shows that urban buyers still like to visit a dealership, but what they don’t like to do is travel too far. So Audi City facilities are located in metropolitan areas where buyers can visit for short periods
they can view over 60,000 listings, find similar vehicles for comparison and even negotiate with the seller sans the stressof real-time communication. Ironically, being able to shop from the comfort of your own home has prompted buyers to stop shopping for cars regionally and start to think more nationally. Information is power, and sites like Trade Me serve to showcase the range of product available. It has introduced buyers to the idea that you don’t have to limit yourself to the local area and that it’s as easy to find the perfect vehicle on another island as it is around the corner. Once you’ve located it, all you have to do and go and collect it.
straight from their offices. New-car buyers no longer ask ‘what do you have in stock?’. Premium buyers want access to the options list and they can do that in Audi City: the entire range of the brand’s vehicles is available digitally and buyers can configure any car they want, any way they want. You can do that at home of course, but at Audi City you can also view your car as a life-size graphic, inside and out. There are several million combinations. New-age buyers are having their day in Kiwiland thanks to Toyota, which is selling a version of its 86 sports car - the RC - exclusively online. Buyers can not only configure their cars on the company website, they can also choose from a myriad of accessories - everything from decals to sports exhaust systems – see what their highly customised car is going to look like and order it. A deposit for your lime green pride and joy can be lodged online, prior to Toyota creating the car for real... Although there’s still time to change your mind at that stage. Eventually you have to sign on the dotted line (pen and paper), at which time there’s no going back. And naturally you have to take delivery of the car. But this is very close to a total online buying experience: access to all the model information you could ever need and the ability to view and buy. Toyota New Zealand characterises it as combining ‘clicks with bricks’. Look past the grandeur of big brands and big money, and the way these new-car companies are selling owes as much to the dramatic rise on online used-car buying as anything. Trade Me has done more to empower car buyers than anything or anybody. Where once buyers had access to classified advertising or their own two feet to shop, with Trade Me
But in the last few years, premium makers have realised that their customers like to shop in ethereal ways.
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41 •
radiator November 2013
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market overview
statistics
September
Tony Everett Dealer Services & Mediation Manager Ph: 04 381 8827
tony.everett@mta.org.nz or: 04 381 8833 rochelle.reddish@mta.org.nz
New market Best year to September since 1989
New Passenger Registrations September YTD 2011
8,000
2012
2013
7,500 7,000
7272 new passenger registrations in September. Up 10 percent compared to September 2012. Up 7 percent from last month.
6,500 6,000 5,500
YTD new passenger registration total 60,647. Up 6 percent YTD compared to YTD 2012.
5,000 4,500
2799 commercial registrations in September. This is up 36 percent from September 2012. Up 8 percent from last month.
4,000 3,500 3,000
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Used vehicle market Up 25 percent year to date
Sep
Oct
Nov
Used Import Passenger Registrations September YTD 2011
12,000
6,000 4,000 2,000
500 used import commercial registrations in September. This is up 75 percent from September 2012 and down 8 percent from last month.
0
Jan
Feb
Mar
New Road Registered Motorcycles (>60cc, & <60cc) September YTD 2013
900 800
600 500
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Motorcycles Springing into action
Over 60cc' market: 434 registrations. This is up 23 percent in contrast to September 2012.
400
Under 60cc' market: 160 registrations in September. This is up 22 percent from September 2012.
300 200 100
42 â&#x20AC;˘
Apr
594 Motorcycle registrations for September. This is up 23 percent from September 2012 and up 18 percent from last month.
700
0
2013
8,000
YTD used import passenger total 71,532. Market is up 25 percent YTD compared YTD 2012.
2012
2012
10,000
7615 used import passenger in September, this is up 36 percent from September 2012. Down 12 percent from last month.
2011
YTD new commerical registrations total 22,787. Market is up 26 percent YTD compared to YTD 2012.
Dec
Jan
Feb
Mar
Apr
radiator November 2013
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
YTD Motorcycle registrations total 4993. The market is up 23 percent YTD compared to YTD September 2012.
statistics
brought to you by
Top 10 new passenger registrations by brand Mth
% Chg YTD
Toyota
1544
12%
Hyundai
693
1%
Ford
645
9%
Holden
603
7%
Mazda
592
11%
Mitsubishi
520
17%
Suzuki
334
8%
Volkswagen
319
34%
Kia
234
6%
Honda
221
5%
The top 10 brands make up 77 percent of the new passenger market. Toyota is holding 18 percent of the market YTD, Holden makes up 11 percent of the market YTD and Hyundai holds 9 percent of the market YTD. Other brands doing well YTD are: Ssangyong up 58 percent; Chery up 49 percent; Fiat up 73 percent.
Top 10 used import registrations by model Mth
Demio stays at the top again this month with 407 units, Swift moves to second with 375 units and Axela third with 347 units. Demio is still leading YTD with 3379 units Swift close behind with 3279 and Axela third with 3149. There are only 332 units separating the top four models. Other models that had a good month include: Outlander up 262 percent; Golf up 60 percent; Avensis up 71 percent.
% Chg YTD
Demio
407
38%
Swift
375
76%
Axela
347
25%
Tiida
326
37%
Fit
246
60%
Atenza
241
4%
Corolla
221
13%
Wish
212
82%
Vitz
208
4%
MPV
180
39%
Top 10 motorcycle registrations by brand Mth
43 â&#x20AC;˘
% Chg YTD
Suzuki
111
20%
Harley Davidson
80
20%
Honda
78
42%
Yamaha
40
40%
Kawasaki
26
7%
BMW
25
44%
Triumph
24
16%
Vespa
22
69%
Piaggio
21
76%
Hyosung
16
20%
radiator November 2013
Suzuki is first again this month with 111 units. Harley Davidson moves up to second with 80 units and Honda is third with 78 units. YTD: Suzuki has sold 874 units, Honda has sold 691 units and Harley Davidson 409. Other Brands doing well YTD include: KTM up 118 percent; TGB up 81 percent; PGO up 33 percent.
Rotorua 8 60% Wellington 46 16% Oamaru 0 100%
Top three new models by segment
Top new models by segment
Light
Gisborne 0 300% Nelson 7 22% Dunedin SUV's are first with 2,690 units in September. The 12 43% is second with 2,072 and light are third small sector
with 1,311.
The top selling model this month is the Toyota Corolla with 566 units, Ford Ranger is second with 424 units and Toyota Hilux is third with 406 units.
Yaris
Swift
243
227
121
Small
Corolla
Mazda3
Lancer
566
239
196
Medium
Mondeo
Camry
Mazda6
Large/upper
Mirage
140
131
72
Commodore
Falcon
Aurion
139
68
33
MPV
Carnival
Journey
Stavic
33
31
6
Sport
Veloster
86
Merc E
11
9
9
SUV
Rav4
IX35
CX-5
Van Pickup Heavy Comâ&#x20AC;&#x2122;l
339
220
212
Hiace
Iload
L300
249
74
55
Ranger
Hilux
Colorado
424
406
283
Isuzu
Mitsi Fuso
Hino
78
52
52
Change of ownership dealer to public (vehicles) Whangarei 516 16% Napier 486 1% Blenheim 156 9% Invercargill 391 NC
Auckland 5368 9% New Plym 449 22% Greymouth 74 4% National 16154 8%
Hamilton 1425 12% Wanganui 167 12% Westport 24 14%
Thames 178 2% Palm North 714 2% Christchurch 2225 17%
Tauranga Rotorua 797 2% 266 6% Masterton Wellington 165 2% 1382 4% Timaru Oamaru 228 1% 72 1%
Gisborne 131 17% Nelson 326 9% Dunedin 614 4%
Change of ownership dealer to public (motorcycles) Whangarei 11 22% Napier 18 80% Blenheim 6 500% Invercargill 11 57%
Auckland 113 28% New Plym 9 18% Greymouth 3 200% National 396 11%
Hamilton 45 41% Wanganui 3 57% Westport 0 NC
Thames 7 NC Palm North 26 44% Christchurch 42 21%
Tauranga 22 8% Masterton 5 NC Timaru 2 75%
Rotorua 8 60% Wellington 46 16% Oamaru 0 100%
statistics More vehicle statistics are available on the MTA website www.mta.org.nz/dealer-stats Raw sales data on make, model and region of new passenger and new commercial vehicles are also available on the website in PDF format.
44 â&#x20AC;˘
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Gisborne 0 300% Nelson 7 22% Dunedin 12 43%
statistics
brought to you by
Whangarei 165 Auckland 3224 Hamilton 465 Thames 50 Tauranga 265 Rotorua 133 Gisborne 25 Napier 162 New Plymouth 133 Wanganui 51 Palmerston North 185 Masterton 60 Wellington 634 Nelson 90 Blenheim 45 Greymouth 11 Westport 4 Christchurch 1204 Timaru 62 Oamaru 18 Dunedin 197 Invercargill 89 45 â&#x20AC;˘
radiator November 2013
46% 8% 30% 4% 14% 21% 4% 16% 4% 4% 32% 100% 19% 8% 12% 35% NC 15% 19% 5% 4% 6%
Whangarei 138 Auckland 3786 Hamilton 460 Thames 49 Tauranga 308 Rotorua 57 Gisborne 41 Napier 127 New Plymouth 134 Wanganui 38 Palmerston North 183 Masterton 25 Wellington 638 Nelson 122 Blenheim 37 Greymouth 15 Westport 3 Christchurch 1051 Timaru 66 Oamaru 26 Dunedin 222 Invercargill 89
24% 17% 30% 48% 27% 19% 128% 25% 5% 30% 41% 9% 22% 33% 23% 38% 200% 31% 5% 86% 49% 71%
Whangarei 7 Auckland 245 Hamilton 43 Thames 5 Tauranga 28 Rotorua 4 Gisborne 3 Napier 18 New Plymouth 12 Wanganui 5 Palmerston North 29 Masterton 5 Wellington 56 Nelson 10 Blenheim 3 Greymouth 2 Westport 2 Christchurch 76 Timaru 7 Oamaru 6 Dunedin 18 Invercargill 10
22% 67% 13% 25% 12% 33% 50% 64% 25% 50% 71% 25% 19% 25% 200% NC 200% 8% NC 600% 5% 11%
member profile - Speedtech Motorsport
Life in the fast lane By Jayne Murray MTA Communications and Marketing Advisor
If maximum speed and performance is your idea of mechanical bliss, then you’ve probably already heard of Andre Simon and his business Speedtech Motorsport (STM). Like the cars he works on, his business is tuned for a niche market: the product of one man’s skills and persistent need to know more about making cars perform at their best. 46 •
radiator November 2013
Speedtech Motorsport specialise in aftermarket engine management tuning, predominantly late model performance upgrades. They mainly upgrade Ford, Holden, Subaru, and Mitsubishis, although they have worked on anything and everything. Their workshop in Seaview, Wellington, is kitted out with a 4WD Dyno, which the team use to test increases in the power output of engines. Andre’s background is a little unusual: he didn’t train as a mechanic. Instead, he completed a Bachelor of Technology, at Massey University. After graduation, while planning his Masters degree, he “kind of fell into” engine tuning.
Frustrated by his Dad’s continuous complaining about the performance of his BMW (which had been fitted with an early Link tuneable computer), Andre decided to have a look through the ECU’s manual. He touched up the tune on the road, basically transforming the vehicle’s performance. His Dad was stoked with the result, and being a member of the BMW Car Club, news spread quickly. Andre began working his way around the club re-tuning their BMWs. He then got involved with Karl Robinson in the NZ Rallying Championship, crewing for him on his Subaru STI rally car. He tuned with the team for three years, getting involved with other rally teams too. Deciding to sideline completing his Masters, he started Speedtech Motorsport, and he hasn’t looked back since.
Now STM is recognised worldwide, with a few world records to their name. Andre’s passion for drag racing possessed him to develop a Mitsubishi Lancer Evolution III into a purposebuilt drag car, with the aim to run a 10 second pass on the quarter mile. The car ran a 10.8 on its second pass, which no one in New Zealand had previously achieved. Over the next five years they developed the car into something Andre describes as ‘pretty crazy’. “We cut the front end off it, tube framed it, and gave it a carbon fibre front end. The engine was making over 1100 hp at the wheels, running 54 psi on methanol fuel. We ended up building a car that held the record as ‘Fastest Mitsubishi Evo in the world’. It ran an 8.23 at 180mph,” he says. The car known as ‘Docile’, became internationally known, further boosting STM’s profile – opening up even more opportunities. Andre has now tuned cars in Australia, New Caledonia, and Germany, and has worked for various rally and drag racing teams. Last year the STM team built a drag engine for a Mitsubishi Evo IX, for a German customer. This competed at the ‘King of Germany’ event and claimed the record for the ‘Fastest Evo in Europe’ – it ran 170mph. However, by far the fastest car Andre has tuned was a Nissan Skyline GTR, belonging to the Auckland-based Heat Treatments Racing Team. Andre worked with the team for several years, tuning and consulting on the car’s development. During this time, they claimed the world record for the ‘Fastest Outright 4WD’, with 7.57 seconds at 191mph – a record they still hold.
we update every business day of the year,” he says. STM also has an active YouTube channel, to post videos of cars on the dyno, at the racetrack, or at drag racing events. They also run a regular email newsletter to their customer database, promoting interesting content and specials. This is pretty “run of the mill stuff”, according to Andre: what really sets them apart is their customer evenings, which they run once every two–three months. Each evening focuses on a particular vehicle make, such as Ford, Holden, Subaru, or Mitsubishi. “We get a bunch of owners together, put on some beers and do a presentation about what we can do with their vehicles, what they need to do if they want to improve the performance of their vehicle, talk about the technology involved, then showcase a car on the dyno to show them how it works,” Andre explains. Andre is also a regular technical contributor for both NZ Performance Car and NZV8 Magazines. This is good from a marketing point of view, but sharing knowledge is also something he considers really important. “Most people tend to fall into the [tuning] role because they’ve got enough money to buy a dyno, and the results aren’t always that great. A lot of people know if they hit a particular key on the keyboard, they’ll get a certain result, but they don’t necessarily understand why,” he says.
Having a few records under your belt is pretty good for business, but Andre still keeps actively marketing and promoting the company. With a customer base that is reasonably technical themselves, most of STM’s marketing is based around online marketing tools.
Andre’s background – particularly with his degree – has him questioning everything he sees in the dyno results. “I’ve always strived not to accept the status quo, and to actually find out why things are happening. I like to get a bit more in depth and more involved, and continuously try to improve my own skill set to be the best I can be.”
“Facebook marketing is very powerful for us and we currently have around 10,500 followers. We post new items regularly to keep the content fresh. One of the things we do on there is the ‘photo of the day’, which
Finding no formal qualification path to become an engine tuner, and keen to share what he’s learnt with others, he set up the STM School about four years ago, providing classroombased lessons on EFI tuning basics. The first
‘Docile’ the record breaking Evo
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day of the two-day course covered tuning theory, while on the second day students got involved with a car on the dyno. Andre and his team were running these lessons twice a year, but with New Zealand being a small market there wasn’t enough continued demand. So they adapted: The High Performance Academy focussed solely on tuning training. Entirely online, the academy can attract students from across the globe as they don’t have to come to a physical classroom. Andre has been focussing on the academy for the last six months and it’s going really well. Andre still manages to work play into his life, getting out racing every now and then. His biggest racing achievement is still probably his claim to fame with ‘Docile’ setting the world record (8.23 at 180mph). He raced this car for about six years, before reaching what the STM crew regarded as the mechanical limits of the car’s components. Recently, racing has become more of a hobby. STM’s latest project is a Toyota 86, which has got him back into club level motorsport. Where might you have seen Andre and the STM team? Most likely on the drag racing scene – particularly Meremere or Masterton Motorplex. “I get my face in the magazines a fair bit when I’m there,” he says. But they’re also regulars on the show scene at the V4 and Rotary Nationals, and more recently at the CRC Speedshow. If you’re involved in the NZV8 Touring Car Series, you may have spotted Andre and the team there too. Last year STM got the contract as the parity managers for the NZV8 Touring car series. They now attend all the rounds to ensure parity, making sure no-one’s cheating and ensuring the cars (Ford, Holden, and Toyota) are equally matched.
Cars and technology are continuously changing, and so too are today’s drivers and car enthusiasts. If there’s a lesson to learn from this technically minded businessman, it’s keep learning, share your skills, and keep asking ‘why?’
The STM team Back row left to right: Jason Foote, Andre Simon, Ben Silcock, Doug Goodall Front row left to right: Ash Senior, Chris Wall
As a dad, you may be eligible for the following types of leave:
Paternity/partner’s leave One or two weeks unpaid leave to be taken between 21 days before the expected date of birth or adoption and 21 days after the actual date of birth or adoption.
Paid parental leave Your entitlement to paid leave will depend on whether you are eligible for 14 weeks' paid parental leave through Inland Revenue. In the case of a birth, the primary eligibility for paid parental leave lies with the mother. If her partner is also eligible then she may transfer part or all of her entitlement to her partner.
WORKING DADS: Having a baby and caring for your kids
You are expecting a baby and you have a lot on your mind. New fathers have a huge part to play in caring for their families. One of the details you may need to check is what leave you can take when your baby is born. Mums get paid leave but as a dad, you could be entitled to paid leave too. It depends on several things and can be pretty complicated to work out. You are definitely entitled to paternity leave, but this is unpaid leave. If you have completed six months' service with your employer, you are entitled to one week paternity leave. This is increased to two weeks if you have been with your employer for 12 months. For financial reasons, and for reasons of timing, most fathers choose to take paid annual leave over unpaid paternity leave. Mothers are usually recovering and are often breastfeeding during their 14 weeks of paid parental leave. They use this leave themselves as it is not practical to transfer this leave to their partner. It’s not surprising that less that 1 percent of parental leave is transferred and only 4 percent of fathers take unpaid parental leave. Even more unsurprising, the 2009 Families Commission report Supporting Kiwi Dads states over half of fathers surveyed felt that the biggest barrier to being a better father was work commitments and pressures.
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radiator November 2013
In the case of an adoption, the adoptive parents can choose who has primary eligibility for paid parental leave – that parent may then transfer part or all of the entitlement to the other parent if they are also eligible. The leave will start at the date stated on the application form and the leave must be applied for at least three months before the expected due date/adoption date.
Extended parental leave Employees with 12 months’ eligible service can take up to 52 weeks leave, less any maternity leave and paid parental leave taken. Extended parental leave may be shared by both parents, where both have 12 months’ eligible service, but the total leave taken must not be more than 52 weeks. The one or two weeks partner’s paternity leave entitlement is in addition to this 52 week period. Both partners can take their leave at the same time or they can take it one after the other. Each partner must take any period of extended leave in one continuous period and it can start any time after the end of any maternity or partner’s paternity leave. All parental leave must be taken in the first year after the birth or intended adoption. As a father it is likely you will feel the tension between financially doing the best for your family, and being a “better dad”. Being a dad involves spending time with your kids and being part of activities with them. Bonding with them as babies is an integral part of building relationships with your children that last a lifetime. Make sure you make the most of the opportunities that you have available to do this. Your eligibility for parental leave depends on the following: • employee/self employed • If the mother is working • length of service • minimum average hours of work per week • whether you have had parental leave in the previous six months. To find out what parental leave you are entitled to, go to www.dol.govt.nz/er/holidaysandleave/parentalleave/ summary.asp and follow the chart.
Recruitment and work trials How do you know the candidate you are interviewing can actually do what they say they can do? It can be difficult to tell from their application exactly what their practical skills are like. The candidate could also be overselling their capabilities in order to get the job.
human resources Kerryn Foote MTA HR Advisor Ph: 04 381 8841 kerryn.foote@mta.org.nz
Using a practical test or work trial in order to determine if the job applicants’ skills are appropriate is a great selection tool as part of the recruitment. This occurs prior to any offer of employment being made. The task must be specific to the role and ideally should not be actual work but a test you set up to see how they perform. An example of a work trial for an auto technician would be to complete a service on the business’s loan vehicle. You can observe how they work, ask questions about what they are doing and follow up with questions about other issues they may have identified during the service that might require future attention. Work trials or tests should not be confused with the 90-day trial period. Trial periods allow an employer to agree to give someone a “go” on the job, and evaluate their potential worth as a worker. For this reason you need to be very clear to your candidate at the outset that a work test is part of the selection process, and what you will required from them in terms of time. You may advise your preferred candidate/s that the selection process will consist of: • an interview (30 - 45 mins) • a work test (60 - 90 mins) • reference checks You should also be clear that any future offer of employment at the conclusion of the selection process will include the 90-day trial period.
One employer used a work trial and got it very wrong. The Salad Bowl Limited advertised for a person to work on a new venture. They responded to an application from Amberleigh HoweThornley. Amberleigh was interviewed for the position. There was some question as to whether an offer of employment was made at the end of the interview but both parties agree that the employer called Amberleigh a few days later and asked her to come in to work the following day. Amberleigh was not given an employment agreement. She worked in the business doing prep work without any customer contact. That evening the employer texted Amberleigh and asked her to come in again the next day. Amberleigh worked at the cash register and interacted with clients. She didn’t hear from the employer for a week afterwards which was not unexpected as the job was for a new venture which required some finalisation before opening. Amberleigh texted the employer and was surprised at the response. The Employment Relations Authority determined that as Amberleigh was performing duties that created product for sale and was interacting with clients, she was working. In addition, the employer had planned to pay Amberleigh for the work trial, but in this case had not, due to the missing money. Therefore the intention was an exchange of labour for
49 •
radiator November 2013
remuneration, which is an essential part of the employment relationship. Amberleigh was deemed to be an employee. As an employee, Amberleigh was dismissed without any process. Because of this she was awarded $5000 in compensation for hurt and humiliation, and just short of $1300 in unpaid wages and lost earnings. Since this case, the 90-day trial period has come into effect. This allows for an employer to trial an employee in the workplace as part of their employment. This can only happen within an employment relationship and requires the trial period to be included in the employment agreement and for that agreement to be signed before the employee commences work in the business. There is no facility for unpaid experiments to see if the employee performs to expectations.
For advice on employees or employment law, call MTA’s dedicated Human Resources Advisor – and make the most of this MTA member benefit.
INDUSTRY TRAINING
November
MTA Training Calendar
1 2 November 2013 To register, go to: www.mta.org.nz/ 3 jobs-and-training 4 Places are available for WoF training now! Keep your inspectors up to date 5 with the latest on the eVIRM including updates, interpretations and technical bulletins. WoF courses on this calendar are the only MTA courses that are 6 recognised by NZTA. Now when you receive your Inspectors course confirmation, you will receive 7 a 10 question pre-course test paper worth 20 percent of your overall grade. You must complete the test paper and email it through to the facilitator, 8 malcolm.whinham@mta.org.nz for marking prior to the course, then bring it along with you on the day for discussion. The overall pass mark of the course February 9 remains at 75 percent, so failure to complete the pre-course test will make it 1 February March very hard to pass! 10 If you have a laptop or a tablet available, bring it along to work on the eVIRM.2 Saturday
Saturday Sunday Tauranga Tauranga Whitianga
March Ap Saturday 1 April May1 Easter Sunday Saturday 1 2 1 1 1 Easter2Monday Ashburton Such devices are highly recommended to get the maximum value from the 3 Sunday 3 Auckland Sunday 2 3 2 Saturday 2 Saturday 2 South Ashburton course, but are not compulsory at this stage. 11 4 Waiouru 3 4 Central Auckland 3 Sunday 3 South Auckland If you have any questions, contact Kylie Robinson on 3 Sunday 4 5 Palmerston North 5 4 Waiouru Central Auckland 4 4 Saturday Central Auckland 04 381 8836 or email kylie.robinson@mta.org.nz . 4 12 Invercargill 5 6 Palmerston North 6 Saturda 5 Palmerston 5 Sunday Central Auckland North 5 6 Waitangi DayQueenstown 7 Lower Hutt 5 6 Palmerston 6 Blenheim 7 Sunday North 136 Saturday 7 8 Lower Hutt 6 Waitangi Day 7 Lower Hutt 7 Sunday 7 Kaikoura 8 Warkwo 14 Queenstown 8 9 Saturday 8 9 Dargavi 7 8 Lower Hutt 8 Warkworth Nelson 10 Sunday 9 10 Kaitaia 8 9 Saturday9 Saturday159 Dargaville Nelson 11 Gisborne10 11 Whanga 9 Saturday 10 Sunday 10 Sunday 16 10 KaitaiaSaturday 11 Hamilton 11 12 Whakatane 10 Sunday 11 Gisborne 11 Saturday 12 Whanga Whangarei 17 Sunday 12 Huntly 12 Whangarei 13 Rotorua 12 Sunday 13 Saturda 11 Hamilton 12 Whakatane 14 Sunday 1813 Saturday14 Tauranga13 12 Huntly 13 Rotorua13 Te Awamutu 14 Te Kuiti 14 Sunday15 Tauranga 15 Parapar 13 Te Awamutu 14 Tauranga Central Auckland 19 15 16 Saturday14 16 Wangan 14 Te Kuiti 15 Tauranga 15 Paraparaumu Central Auckland 20 Christchurch 17 Sunday 15 17 15 16 Saturday16 Saturday 16 Wanganui Christchurch Hawera 18 Balclutha16 18 Christchurch 16 Saturday 17 Sunday 17 Sunday 21 17 Hawera Christchurch New Ply 18 Invercargill18 19 Gore 17 19 New Ply 17 Sunday 18 Balclutha 22 New Plymouth 20 Te Anau 18 Saturday 20 Saturda 18 Invercargill 19 Gore 19 Dunedin 19 New Plymouth 23 Saturday 21 Cromwell19 Sunday 21 Sunday 19 Dunedin 20 Te Anau20 Timaru 20 Saturday 21 Christchurch 22 Cromwell20 22 Paeroa 2421 SundaySunday 20 Timaru 21 Cromwell Wairoa 22 23 Saturday 23 Hamilto 21 Christchurch 22 Cromwell Christchurch 22 Paeroa 21 Waipukurau 25 24 Sunday 22 24 Hamilto 22 Christchurch 23 Saturday23 Saturday 23 Hamilton Hastings 26 25 ANZ Wellington 23 Saturday 24 Sunday 24 Sunday 24 Hamilton 23 Hastings 25 25 26 North Shore 2725 ANZAC 24 Sunday 25 Lower 26 DayHutt24 South Auckland North Shore 25 26 25 Saturday 27 Saturda North Shore 26 28 Lower Hutt 26 27 27 Saturday 26 Sunday 28 Sunday South Auckland North ShoreSouth Auckland 26 27 29 Oamaru 2928 Sunday28 27 27 South Auckland 28 29 Good28Friday 30 27 28 3029 Oamaru Saturday Tauranga Rangior 30 Saturday29 28 29 Good Friday 30 Rangiora Tauranga November 31 Sunday 30 Saturday 31 Sunday
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Update course
Inspectors course
30 Opotiki 31 Inspectors course
Practical course
Practica
Managing the PRS
INDUSTRY TRAINING Photo courtesy of the Nelson Mail. Image taken by Marion van Dijk.
Is it possible to take on a MITO apprenticeship when every spare minute of your time is dedicated to sport? It’s a question that doesn’t faze Ben Hunt one bit! The 25-year-old is busy climbing the learning curve of the heavy automotive industry while competing in the adrenaline-packed world of rally driving. He’s doing extraordinarily well at both: becoming a highly valued MITO apprentice at DC Repairs in Richmond, Nelson, and invariably placing, if not winning, in his rally-driving exploits. With a string of championship titles to their names, Ben and co-driver Tony Rawstorn recently made the move from 2WD to 4WD competition. They finished in the top three of every race in their first season, only to have mechanical failure rule them out of the final. “Gutted” is the only word Ben has to describe that!
A multi-tasking
master
The sport demands a lot from Ben, in sourcing and developing relationships with his sponsors, maintaining his 2009 Subaru STI Group N Impreza, travelling the country to compete, and finding the time to do it all while holding down a full-time job and completing his studies for a National Certificate in Heavy Automotive. How does he manage it? Ben puts it down to lessons learned as a youngster, when his passion was tennis. He played every day and travelled constantly to matches while completing his schooling. “It’s about time management and sorting out your priorities,” he says. DC Repairs’ Manager Barry McIntosh says Ben simply has the right attitude. “He has a good work ethic and sets himself very high standards,” he says. “He always makes sure he gets the job done, and keeps the time he spends away from work to a minimum.” Having given up tennis and joined DC Repairs just four years ago, Ben says he loves his ‘day job’, in which he services and repairs forestry vehicles such as diggers, haulers, skidders and loaders. “I grew up on a farm and my father was a rally driver, so I’ve always been around machinery and cars,” he says. “This job is perfect: there’s plenty of variety and I get great support from the team.”
www.mito.org.nz Photo courtesy of Ben Hunt
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radiator November 2013
INDUSTRY TRAINING
Four young apprentices from around New Zealand met in Wellington on Saturday, 5 October 2013 to compete for the title of the MTA Apprentice of the Year. The day brought challenges for all four finalists – with the panel interview the most nerve-racking task. Following the tool-off, the MTA Apprentice of the Year for 2013 is...
JULIUS BLOEM of E & H Motors Ltd in Pukekohe The runner-up in the competition was Jordan Andrews (Invercargill) with finalists Devon Hammond (Mount Maunganui) and Jared Wiel (Dunedin) competing for the national title in the final four. The finalists completed four practical tasks and a panel interview throughout the day. “I found the interview quite intense. I was prepared for all of the practical stuff as they’re the sort of tasks I do on a day-to-day basis, but I had never done an interview before,” Julius says of the competition. To complete the tasks, the finalists had to find a problem on a diesel engine, find an electrical fault, and complete engine management and engine measurement tasks.
2013 WINNER 2013 FINALISTS Jordan ANDREWS
Studying towards a National Light Vehicle Qualification, Julius finds it easy to be enthused and dedicated to his career. “Even before entering the competition, I had set myself high goals,” Julius says. Earlier this year, he had noted on his pin board at home that he wanted to make the final four in the Apprentice of the Year competition – a goal he can now tick off the list.
Invercargill
Hans Ruiterman, Julius’ employer, nominated him for the competition and was ecstatic that he won. “It has been a good morale and confidence boost for Julius, to actually enter and do well. Julius works really hard – especially with his theory work – and he takes his job really seriously. It’s nice that he can be rewarded for that,” says Hans. “He is always asking questions like ‘why did you diagnose that fault?’ or ‘what is the process here?’. He is constantly absorbing information every day.” E & H Motors Ltd has been a great place for Julius to learn a wide range of automotive skills. “We’re a shop that does things that a lot of other places don’t really touch. We do a lot of specialised diagnostic stuff as well as rebuilding engines and servicing. We are extremely diverse, and Julius has taken full advantage of that.” Julius said it was surreal when V8 supercar driver Greg Murphy called him to say he had won the competition and will be travelling to Sydney to have some hands on experience with a V8 racing team. As prizes for winning the competition, Julius will also get a ‘hot lap’ with Greg Murphy and $3,500 cash. All four finalists receive a gaming package, a $500 Telecom voucher and a $500 Repco tool package. Kerryn Foote, MTA HR advisor and interview panellist, says she believes Julius lives and breathes motor sport. “I’m sure petrol runs in his veins! He is very passionate and has an incredibly professional and mature approach for such a young man in the foundation of his career. I know we will continue to see great things from Julius as he completes his qualifications and seeks his next automotive challenge.” Julius wants to do further study after he completes his current apprenticeship. He has a strong interest in engine building and motorsport, and already works on various race crew teams. Julius has a blog that follows his progress as an automotive technician, including various projects he has worked on. You can view this at jbautotech. wordpress.com.
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(runner up)
Jared WIEL Dunedin
Devon Hammond Mt Maunganui
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radiator November 2013
Stephen, Northtown Fuels, Timaru.
news from around the globe Body panels could replace batteries in electric cars - Volvo By Viknesh Vijayenthiran – www.motorauthority.com Volvo is working together with independent research groups to develop a means of energy storage for future electric cars that does away completely with traditional battery and super capacitor systems, which typically carry considerable weight and take up a lot of space. The solution is a new type of material that integrates nano structured batteries and super capacitors together with carbon fibre, and which can be formed into body panels for a car. Research in the new material is being headed by Imperial College London and includes a number of partners, one of which is Volvo, the only automaker. After more than three years of development, the researchers have now built a Volvo S80 prototype featuring the panels. The material has been used for the boot lid and the plenum cover. The breakthrough was creating the nano structured batteries and super capacitors, and then researchers found a way to sandwich the energy storage systems in the carbon fibre, which is pre-formed to fit the car, such as the door panels, trunk lid and wheel arches. Like conventional batteries and super capacitors in electric cars, the special panels can be recharged and energised by brake energy regeneration or by plugging into a mains electrical grid. The panels can then transfer the energy to an electric motor spinning the wheels. Researchers found that the special panels not only charge and store energy faster than conventional batteries can, but that they are also lighter, stronger and more pliant. Conventional internal combustion cars can also benefit. The new plenum made out of the material is stiff enough to replace the rally bar, a strong structural piece that stabilises the car in the front, and it holds enough energy that it can replace the small battery located in all cars, helping to save weight. It’s powerful enough to start the engine and power a car’s 12-Volt system. For a full, battery-powered electric car, it is believed the complete substitution of the car’s battery with the new material could cut overall weight by more than 15 percent. With the materials used on the doors, roof and bonnet,
estimated range for a mid-size electric car is around 130 kms.
One wrong part can ruin it all.
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54 BCG0143 • radiator November 2013 EMD Radiator 1/2pg.indd 1
24/04/13 12:13 PM
MTA Member Update in brie news from around thenews globe Self-driving car demand seen boosted by aging population Toyota, GM and other automakers all are planning to develop self-driving cars in the coming years. Self-driving cars being planned by Google Inc. and global automakers may help counter slumping demand from younger customers by tapping the fastest-growing demographic in the world’s largest vehicle markets: the elderly. As baby boomers age in markets including the U.S. and Japan, rising numbers of older drivers being killed or injured in accidents may spur demand for autonomous vehicles. With as many as 90 percent of traffic accidents caused by human error, a key benefit of the technology is boosting safety, executives from automakers including General Motors Co. and Toyota Motor Corp. said at an industry conference in Tokyo recently. Japan, the world’s fastest-aging major economy and the third-largest car market, is at the forefront of the accident trend: of the 4,411 people who died on the road in the country last year, more than half, or 2,264, were 65 or older, according to data from the National Police Agency (NPA). "Driver-assistance and autonomousdriving technologies will definitely help stimulate demand among the elderly by assuring them driving can be very safe," Zhou Lei, a senior manager and autoindustry consultant at Deloitte Tohmatsu Consulting Co. in Tokyo, said in a phone
interview. "What’s happening in Japan will also occur in the U.S. and especially emerging countries like China, and the demand will be huge." Carmakers are gradually introducing automated-driving systems that may ultimately lead to self-driving vehicles. Google has been testing driverless cars in the U.S. Toyota, the world’s largest carmaker, said recently it will introduce systems in about two years that will enable cars to communicate with each other to avoid collisions. GM is planning vehicles by 2020 that will be able to drive themselves on controlled-access highways. Nissan, Japan’s second-largest automaker, said last month it had obtained a permit to test autonomous cars on public roads in Japan. The company plans to introduce a self- driving vehicle by 2020. The rising proportion of accidents involving the elderly may have more to do with aging demographics than driving ability. People aged 65 or older accounted for 16 percent of licensed drivers and 17 percent of the 32,367 traffic deaths in the U.S. in 2011, the National Highway Traffic Safety Administration said in April. Total traffic deaths, including those among the elderly, fell 25 percent from 43,005 in 2002.
Once involved in an accident, older people are also at greater risk of dying because their bodies are more fragile. The higher percentage of traffic deaths involving elderly in Japan -- 51 percent, versus 17 percent in the U.S. -- is mainly due to Japan’s older population, Kazunobu Nagaoka, a researcher at the Tokyo-based Institute for Traffic Accident Research and Data Analysis, said. With life expectancy rising and births declining, the proportion of Japanese aged 65 or older will swell to 40 percent by 2060 from 24 percent last year, according to government projections. In the U.S., the number of people aged 65 or older will rise to 20 percent in 2050 from 13 percent in 2010, driven by baby boomers, according to the U.S. Census Bureau. Their total numbers will more than double to 88.5 million from 40.2 million. Google’s self-driving technology will help the elderly maintain their freedom of mobility, said Anthony Levandowski, one of the leaders of the company’s autonomouscar project. “This technology restores the freedom that people can’t see,” Levandowski said “This system will drive old people to see their grandkids and see doctors.” Source: Bloomberg
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radiator November 2013
Congratulations to our award recipients and thank you to our sponsors At the recent MTA Awards Dinner 2013 brought to you by Telecom, the following awards were presented. For the third year in a row, the MTA Excellence in Insurance Awards were awarded to the same recipients:
Best General Insurer – AMI Highly Commended General Insurer – Vero and AMP Best Niche Market Insurer – MAS The following other 2013 awards were presented on the night: MTA Life Membership – Ian Redshaw, Deluxe Ford, Hawke’s Bay MTA Outstanding Service – Geoff Harper, Auckland MTA Apprentice of the Year – Julius Bloem, E & H Automotive, Pukekohe Employer of MTA Apprentice of the Year – E & H Automotive, Pukekohe MTA Services to Industry – Mike Walsh, Wellington Services to MTA – Ben Unger, Auckland Environmental Award – Vodis Automobile, Auckland Kindly sponsored and supported by:
Automotive & Light Industrial
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radiator November 2013
SpannerPlanner
We were also delighted to have Martyn Payne from Kapiro Garage, Kerikeri, with us on the night. MTA was pleased he could be there as he had been expecting to have been returned to the UK (permanently), after a long-running battle with the Immigration department. In September, Associate Immigration Minister Nikki Kaye ruled he was allowed to stay in New Zealand, bringing closure to two years of battle. Stephen Matthews presented him with a gift from MTA – we’re excited that he is allowed to stay and continue contributing to the MTA Northland motoring industry.
r Geoff Harpe
w Ian Redsha
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ne
Martyn Pay
Julius Bloem
diagnostic solutions
Herbert Leijen - AECS
Coding and flashing.
This article is a true description of an AECS technical help desk problem and how it was solved. Many technicians have heard about coding ECU’s (replacement) and reflashing (updating software parts). There are many myths and misconceptions about this topic. We are really in the thick of it at AECS. So many problems have already reared their heads in this field, with some of them preventable with a little knowledge. In the newly made EMS 1-3, we deal with a good number of cases and samples of coding and reflashing; AECS staff learned some of it during software training last May in Europe. Below are a few cases where stuff went wrong. I will do my best to try to explain what went on inside the ECU in both cases. Both are really not that technical and are part of normal maintenance, so realise that jobs like these will end up on your doorstep.
Peugeot Service - dead The AECS helpdesk had a phone call from a customer close to Auckland who had a late model 307 Peugeot (with a drive-by-wire system), which he had carried out a service on. He did not find how to reset the service interval in the scantool, so reset the interval with the pushbuttons on the dash as described in a popular automotive database programme. Please note this push button service reset might be unrelated to the fault. After he finished going through the service interval reset by pushing the dashboard push buttons, the car would not start anymore – it wound over, but did not fire. It sounded like the cambelt had snapped, and seemed to have no compression. Upon further inspection he found that the throttle butterfly was shut hard . A fault code was set, throttle stop relearn; permanent. Resetting the fault code with the Launch Diagun made no difference. Disconnecting the battery for 30 minutes did not help either.
Where to from here? We asked the diagnostician to disconnect the throttle motor connector (motor control wires and position sensors) and try to start the car. Most driveby-wire throttle control motors will open the throttle a little to a limp home position (+/- 1200 RPM) when totally powered down. We expected this to set a whole range of fault codes, but importantly doing this will usually drop the throttle position learn values to default values,
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radiator November 2013
Launch screen dumps of Peugeot dashboard selection. Please note the incredible amount of ECU’s that are fitted to this car.
from where ever they were set. The car did not run other than a couple of beats, this meant that the car at least tried to run, rather than not at all..
Mileage Next we followed the fault code reset procedure precisely as described on the Launch scantool screen, including writing the mileage with the tool into the ECU and turning the key on/off as indicated. Car started and ran alright again with no fault codes left. After a run of about five kilometres or so, the car was idling and ran perfectly again (throttle position relearned). I have read (but am not sure) that the mileage needs to be written into the ECU with the scantool while resetting the fault codes to check if the ECU is the legitimate ECU in the car. I have heard about people being careless with this writing of the mileage disabling the ECU, but have no further evidence of this.
DPF or no DPF? We had a call from an ex-trainee, who knows his business – but this case baffled even us here at the AECS helpdesk, as well as a whole lot of others! A late model Hilux comes in for maintenance and replacement of the washers under the injectors. A technician took the injectors out, replaced the washers and while fitting he muddled up the sequence of the injectors. No problem, it only means you have to type in each code of each injector (30 digits x 4) on the scantool to write them in to the ECU (this is where a wireless scantool is ideal); he chose to do this, rather than taking the injectors out again and swapping their positions. There were no fault codes present, which needs to be checked before the coding of injectors takes place. These Denso ECU do not accept grossly incorrect injector codes. This is to prevent using Nissan Injectors in a Mitsubishi, or Hilux injectors in a Hiace, for example.
All good!
Launch screen shot of DPF equipped Toyota recording (archive). Note temperature sensor before DPF value, this value gets only reached when regeneration is about to start, or when unburned Diesel enters the exhaust due to engine trouble.
Check light All codes got accepted. The car was started, after which the check engine light came on. The fault code set was P1601 EEPROM injector correction value, DPF thermal degradation record – a non OBD code. The code was in my view two parts, one informing the technician that the injector code written into the ECU’s memory (EEPROM is part of the ECU) was faulty or that the memory itself was faulty, and two that Diesel particulate filter’s temperature sensor’s recording did not follow the Catalytic converter’s temperature sensor signal as predicted. The code made no sense as this vehicle has NO DPF. Together with the EEPROM error, the senior technician of that workshop immediately suspected the ECU.
Replacement ECU A second hand ECU was ordered, fitted and paired with the immobiliser. Car started fine drove fine, just to finish the job the injectors had to be coded into the ECU again. All codes got accepted, the car was started, after which the check engine light came on. Code set was P1601 EEPROM injector correction value DPF thermal degradation record. AGAIN!
AECS Helpdesk advice At that stage the senior technician phoned the AECS help desk. We advised to try with the original ECU first, to: - connect battery charger to car with all cables connected but with key off - leave the car on the charger for at least 30 minutes - turn the key on - write injector codes again - disconnect charger and cycle the key - then, start the vehicle.
Actual normal alternator ripple of a running car (‘06 Daihatsu). Battery voltage stable???
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radiator November 2013
Writing into an ECU’s memory is a delicate process and needs a really stable power supply to the ECU. When the car gets turned off after a drive, the vehicle’s battery voltage is high enough to carry the writing of volatile memory into the non-volatile part of the ECU, but when a car has been sitting for a while and the capacitance charge of the battery has disappeared and the system starts pulling energy out of the battery plates, the voltage fluctuates with the load. We from AECS have learned over the years that writing software into chips needs an ultra-stable power supply – or else the software becomes unpredictable. In this case, the battery voltage was too low (well below the 13.5V as recommended by most manufacturers). Simply connecting to a battery charger would not have done the trick: most battery chargers have an awful ripple when under load, sometimes worse than an alternator ripple. This is why the charger had to be left for 30 minutes or so, to go over the 100 percent state of charge of the battery, into the capacitance charge of the battery (over +/- 12.6V). When the voltage becomes high enough a controlled charger will turn off and therefore reduce the ripple to almost zero volts. Needless to say that you cannot refash or code an ECU while it is running.
Save yourself the heartache!!! Do not ever write anything to any chip with dodgy power supply. Have a regulated power supply (charger), one that will lose its ripple when the battery is full. This shop did not have a scope so we could not check the charger’s ripple which was still a risk. Make sure you choose an equipment and training provider who can assist in solving the problems you encounter in your workshop. We at AECS are only too happy to help! There are many more ‘inexplicable’ ECU problems to come to your workshop. www.aecs.net Email info@aecs.net Tel: 06 8749 077
ALL FUELED UP
service station news
by Liezel Jahnke
MTA Environmental and Fuel Services Manager
New Zealand Energy Quarterly June 2013: Oil Industry Snapshot
The New Zealand Energy Quarterly provides quarterly statistics and trend data on the supply of major fuel types, and is part electricity generation and its associated greenhouse gas emissions, liquid fuel prices. This publication of and Modelling of the the suite of energy publications produced by the Energy Information group Ministry of Business, Innovation and Employment (MBIE).
Oil products
Domestic crude production has decreased 10 percent since June 2012 and is 40 percent lower than production in the December 2007 quarter, when it peaked. The fall since last June was due to lower production at New Zealand’s
second and third largest oil fields in 2012, Maari and Tui, where production decreased 23 and 19 percent respectively. Refinery output was back up this quarter following maintenance quarter production. plant in the previous which reduced Consequently imports of refined oil products were down this quarter.
Demand overview
other oil Diesel and petrol demand are similar to this timelast year. Demand for products,including fuel oil, aviation fuel, bitumen, lubricants and other products, fell from 12 PJ to 9 PJ.
Source: New Zealand Energy Quarterly. The latest edition was published on 26 September 2013 and includes data through to the end of the June quarter 2013. For more information search for ‘New Zealand Energy Quarterly’ at www.mbie.govt.nz
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radiator November 2013
Weekly oil price monitoring The Ministry of Business, Innovation and Employment carries out weekly monitoring of fuel prices and margins for regular petrol and automotive diesel. The purpose of this monitoring is to promote transparency in retail petrol and diesel pricing and is a key recommendation from the New Zealand Petrol Review completed in 2008. For more information visit www.mbie.govt.nz and search for ‘weekly oil price monitor’.
Update to HSNO certification guide for service stations Many service station members will be familiar with and use the white folder containing the Hazardous Substances and New Organisms Act (HSNO) Guide to Certification for Service Stations (dated June 2007). The Environmental Protection Authority (EPA) has been reviewing this guide and will publish an updated and revised version by the end of 2013. Service stations store and dispense large amounts of hazardous substances, especially flammable substances such as petrol and liquefied petroleum gas (LPG). It is very important that these products are stored and handled safely according to legislative requirements. Each station is different and the types and amounts of each hazardous substance on your site will determine which requirements apply to you. Under HSNO, as the person in charge of a service station you are the person with control or possession on the service station at a particular time. This role is similar to the person in control of a workplace under the Health and Safety in Employment Act (HSE). You may be the service station owner, occupier or lessee.
Duties, taxes and direct levies on motor fuels in N.Z. (Aug 2012)
a b c d e f g
Unleaded 91 RON
0
53.5 53.5 9.90 0.045 0.66 64.105
Unleaded 95 RON
0
53.5 53.5 9.90 0.045 0.66 64.105
Petrol/ethanol blends
0
0
0
9.90 0.045 0.66 10.605
Automotive Diesel 0 0 0 0 0.045 0.33 0.375 Bioiesel Methanol
0 0 0 0 0.045 0.33 0.375 30.2 0 30.2 0
0 0.66 30.86
LPG
0 10.4 10.4 0
0
0
10.4
CNG
0 10.5 10.5 0
0
0
10.5
The revised publication is aimed to help the person in charge of a service station understand what they need to do in order to get the test certificates required under (HSNO) regulations. The Ministry of Business, Innovation and Employment (MBIE) enforces the HSNO Act at service stations and an enforcement officer has the right to enter your service station property. They are there to help you comply with government requirements under both HSNO and the Health Safety in Employment (HSE) Act. To pre-order a copy of the new guide to be sent to you once published, contact hsinfo@epa. govt.nz
Legend • a Crown Bank Account • b National Land Transport Fund • c Total excise (a+b) • d Accident Compensation Corporation Levy • e Petroleum or Engine Fuel Monitoring Levy • f Local Authorities Fuel Tax • g Total of volume-based duties and taxes (c+d+e+f)
Souce: www.med.govt.nz
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radiator November 2013
ADVERTORIAL
Why is Health Insurance Important for you? One of the things we take for granted is continued good health. We really don’t know what’s around the corner, and the kiwi “she’ll be right” attitude may not be enough to protect the ones we love, that’s where Accuro Health insurance can help. Recently a client and friend of mine, we’ll call him “Phil” to protect his privacy, Phil came to me to praise the treatment he had received from Accuro Health Insurance. Phil, is a fit and healthy guy with three young children, he started noticing tingling and numbness in his hands. Phil was dropping things, but just felt a bit clumsy. However, it became frightening when one day he couldn’t even pick up a spanner, he realised it was a little more serious. Phil went to a doctor who referred him to a specialist who asked for an MRI scan, shortly after he was diagnosed with a chronic compression of the spinal cord and nerve roots. Phil’s wife told me that the spinal cord compression was so severe that the neurosurgeon reiterated several times that without surgery, Phil would die in the near future – the nerves supplying the rib cage, which allowed him to breathe would have stopped working. Fortunately Phil had taken out health insurance with Accuro. With three young children at primary school who
were dependant on Phil and his wife, Phil knew it was the right thing to do for the whole family. Phil made immediate contact with Accuro. Accuro approved his claim and less than two weeks later Phil was in surgery. Phil came through with flying colours. Both Phil and his family were so grateful to Accuro, the cost of the surgery was over $30,000 but because Phil had taken out health insurance it was all taken care of. Phil was able to focus on spending quality time with his young family and getting back to work, instead of worrying about how he was going to pay for everything. According to Phil, “the process was
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so easy; it took a huge load off us at this traumatic time. Also we could have the most appropriate surgeon for the operation. With our insurance it was possible to get the right person for the job, health insurance is a real investment”. I’m often asked by people if they need health insurance. While my answer entirely depends on individual circumstances, it’s usually “yes”. I believe it’s really important for families to consider having health cover. Today there are a growing number of medical treatments which the public health system considers non-urgent. The simple truth is that Health insurance is more affordable than you think. So if you already have health insurance and are concerned about the rising costs of your premiums, or if you think that health insurance is too expensive, talk to your MTA Business Manager and we will give you a call to discuss a no obligation quote. We can work with you to find some affordable options to protect the health of your entire family. In a previous life I was a mechanic so I fully understand the health issues that you can have working in your own business and I am happy to discuss with you your health insurance needs and what we at Accuro will be able to do for you. I look forward to hearing from you.
afford not to be insured?
One of the things we take for granted is continued good health, and the Kiwi “She’ll be right” attitude is the only health plan many of us have in place. That’s where Accuro Health Insurance can help. With health insurance, you don’t need to take your chances on a public waiting list for elective treatment or pay for the full cost of health care yourself. By choosing the protection of health insurance, you have faster access to a wider range of treatment options. Protecting you and your family has never been easier. After all, we’ve been taking care of New Zealanders for over 40 years. Contact us on 0800 222 876, info@accuro.co.nz or visit the MTA website for a free quote at www.mta.org.nz/accuro. facebook.com/Accurohealthinsurance
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radiator November 2013
How to get your bank to say "yes"
member benefits Matt Chote
MTA Member Benefits Manager Ph: 04 381 8842 matthew.chote@mta.org.nz
What would your business look like if money wasn’t an issue? Every business owner has asked themselves that question at some time or another. We need to replace some plant, machinery or stock so we could take on additional work or increase sales. Imagine what could be, if only? To take advantage of these types of opportunity, you need capital. Here is some insight into how to get your bank to say yes to your loan application. Firstly, a disclaimer, this article does not guarantee success when it comes to asking you bank for more money; banks view lending as an art, not a science. When looking at a lending opportunity, your banker has been taught to approach the task “in accordance with the Bank’s scriptures”, so to speak. They follow this routine for each application so that every question has been asked and answered before it is presented for credit approval. Banks understand risk and that sometimes even with great planning things don’t work out and losses occur. Tick off the three Cs of credit and you are all but there:
• Capacity • Character • Capital Can the business repay the loan, will the business pay and thirdly if things turn out badly will the bank suffer an acceptable loss?
Bankers like to see their customers succeed and generally will help when it’s within their powers to do so. For this to work a good banker/customer relationship needs to be built on open and honest communication. The bank wants to know early what’s happening within your business, the good, the bad and the ugly. Providing early information and keeping dealings surprise-free makes it much easier for your bank to support your business. Always provide financial information that is robust, accurate and realistic. A good accountant really can help here. Look to have available, on at least a quarterly basis:
• profit and cash flow forecasts • reports of actuals versus budgets If you prepare a formal business plan, share it with your banker. It will generally include most of the extra information the bank would require when considering a loan application:
1. A clear outline of what you need and why 2. Your contribution
In terms of capacity, does the cash flow of the business support the repayments? How stable is the source of revenue? Is it reliant on a single significant contract or individual? If there are some weaknesses in the numbers, how are they mitigated? You will need at least two years’ annual accounts and possibly a current set of management financials for this.
3. What security you can offer
While a loan may be in the business name it is your character assessment that matters here. What is your previous credit record like? Do you have a history of repaying loans? Are you good at keeping the bank informed of developments – the good and the bad?
7. Your business financials
The capital is your “hurt money” contribution to the negotiation. How much of your hard earned money are you prepared to put at risk? The greater your commitment tells the bank you are serious about the success of the venture. If you aren’t prepared to back yourself why should they? If all of the above is sound, the following should simply fall into place:
• Purpose
Is the reason for the loan legal?
• Amount
Purchase price less deposit.
• Repayment When will the bank get the loan repaid? • Terms
How long and structure?
• Security
Asset protection and probably personal guarantee.
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4. How will you run the business, ie structures 5. Tell us about your experience – a brief resume 6. Tell the bank about your business (include market research on your product or service)
Every business banker has a different skill set and knowledge. No two bankers will necessarily come to the same conclusion and even then, your business banker will need to get approval from an unnamed credit manager. However, fortune favours the prepared mind - you can certainly improve your odds by showing you’ve put in the work at the planning stages.
enviro news Liezel Jahnke Environmental and Fuel Services Manager Ph: 04 381 8843 liezel.jahnke@mta.org.nz
2013 MTA Environment Award: Congratulations to Vodis Automobile Ltd This year’s MTA Environment Award for Outstanding Achievement goes to Vodis Automobile Ltd from Auckland’s North Shore. Vodis Automobile has undergone a transformation showing what can be done when a member makes an effort to raise the standard of their environmental practices. Since taking over the business in 2011, Shane Jones and his team have made huge improvements to modernise the 1970s style business which was using very old equipment.
Have you got your free hazardous substances toolbox? It’s estimated that every year around 500-800 New Zealanders die prematurely from occupational illness. Many of these deaths are a result of exposure to hazardous substances. While New Zealand has a framework of laws in place designed to protect people from the risks posed by hazardous substances, businesses are currently finding it difficult to comply. In a survey conducted last year of 400 New Zealand businesses only 25 percent were found to be compliant across eight key hazardous substance controls. These statistics say it all. Not complying with the rules results in people working with hazardous substances and not protecting themselves properly. This can be deadly. The Hazardous Substances Toolbox is a free resource that aims to help owners and managers of small industrial businesses manage their hazardous substances safely and improve compliance with the hazardous substances legislation (HSNO). It also contains principles from the Health and Safety in Employment legislation. The Toolbox is a multi-media package and includes a range of items.
• Your Practical Guide to working safely with hazardous substances – a reference booklet to provide information about the HSNO controls and how to safely manage hazardous substances.
• The HSNO Calculator, which helps businesses work out which key HSNO controls they need in place.
• The Workbook, which includes instructions and a template for
creating a hazardous substances inventory and helpful checklists.
• Your Health Your Future poster, to remind staff about wearing safety gear.
New environmentally friendly practices introduced include extensive recycling of all waste streams, using biodegradable cleaners and a microbial parts washer instead of a solvent-based system. Their energy management measures include installation of efficient bulbs, automatic light sensors and switching to a renewable energy provider. Vodis Automobile is also helping to spread the green message with promotional material and information for their customers. The business is a shining example of how MTA members can lead the industry by doing business in a more sustainable way. Again, congratulations and well done to Shane and his team!
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• Know the Hazards poster to inform staff what symbols on hazardous substance labels mean.
• An Emergency Response Flip Chart, which provides a template of an emergency response plan.
• A flyer providing an overview of the toolbox. • The Toolbox website, www.hazardoussubstances.govt.nz. • Animated videos highlighting key safety messages for staff (available on the Toolbox website).
If you would like a free copy of the Toolbox, please call 0800 376 234, email hsinfo@epa. govt.nz or visit www.hazardoussubstances.govt. nz.
Not just a Get Away – a Gidday So picture this: You’re at your very first MTA conference as the brand spanking new insurance partner. You’ve done all the in-house workshops and training with the rest of the Crombie Lockwood team, with MTA input from their national marketing leaders (Gavin & Matthew) and had a cuppa or two with the regional managers. You’ve even been ‘on the road’ getting around as many of your local members as you can. In fact, so far you’ve done pretty well; you’ve covered up a few gaping risks here and there; you’ve saved a couple of them quite a few dollars; and you’re starting to get to know how it all works out there in the real world. Now here you are at Getaway 2013. So you spend Friday afternoon making sure all the flash promotional stuff has arrived and setting up your display stand in the expo room. You’ve tested out the ‘Wheel of Misfortune’ to make sure that stand visitors find out how easily things can go wrong (and won prizes along the way). A ‘couple of quiets’ during the Repco Hawaiian dinner Friday night and suddenly you know a whole lot more people than you used to. Saturday morning arrives and now you’re right in the groove – a couple of different workshops (although how much you can learn Segway jousting is doubtful) and it’s time to get ready for cocktails and dinner. In fact it’s time to open the Crombie Lockwood Lube Bay for pre-dinner cocktails. You have the four Crombie Lockwood crew members kitted out in ponchos (completely covered, just the way insurance should be) along with the
MTA volunteers and Copthorne waiting staff. The cold beer is popular but so too are the Lube Bay specials; Antifreeze cocktail (kinda like a marguerita) and the piston-cleaning slushy (a bit like a pina colada). Anyway, long story short, we had a great time and enjoyed meeting members from around the country. Next time we say gidday, we’ll make sure you are the ones that are fully covered.
Congratulations to all our winners at MTA Getaway But remember you can’t get away from the Wheel of Misfortune. Call your nearest Crombie Lockwood office to make sure you’re ‘fully covered’.
www.crombielockwood.co.nz
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I.T. techtalk Fred Alvrez
Keeping your customer’s data safe. Do you?
Last issue I talked about six steps you could take to keep your own data safe. Hopefully you actually read the whole article and took something from it. In this column we are going to talk about your customer’s data – what you can do to keep it safe. Your customers trust (and expect) you to keep any info you have on them safe. Safe means (but isn’t limited to) a number of things – that you aren’t going to send their details on to some marketing or other company, or that you have their information safe from either being stolen physically or electronically (hacking). You may well be thinking that you don’t have any ‘customer’s data’ and this is a boring read. The thing is customer data can be considered something as simple as a name and address. But I bet you also have home and mobile phone numbers, email addresses, car rego plate numbers, service history… you can see how quickly the list grows. This is normal business practice, nothing unusual. So it’s in your best business interest to protect that data. It’s easy for a business owner to say, “It’s the computer’s job to keep the data safe.” But there lies the problem. You are the one clicking the mouse. You are the one who owns the business. You are the one responsible – not your computer.
Here are six steps you can take to help protect your customer’s data.
> 1: Use anti-virus software I’m still amazed how many people don’t have any at all. Then they wonder why their computer goes so slow – it’s because it’s full of viruses people! The danger is some viruses open your PC to the virus writer so they can simply start collecting any data they want off your PC. And yes that can include banking passwords. Make sure you keep your antivirus software up to date, too.
> 3: Keep your wireless network solid You may or may not have a wireless network. If you do, make sure you have a tight password, and change it regularly (say every six months). An easy to crack password means that someone can join your network if they want to, and then just start cruising around each computer from their laptop, looking for tasty files to copy and paste to their own computer. Too easy – any 10 yearold can do this one.
> 4: Dispose of old computers properly When you retire an old computer, make sure you pull the hard disk out and smash it to pieces. The hard disk holds all your old information. Don’t rely on your computer company to do it for you – it just takes one person at a computer shop that’s collecting data for others to create a huge mess for you. Make it your responsibility. If you don’t know what the hard disk looks like, when the IT guy comes to install the new computer, get him to remove the old hard disk and give it to you.
> 5: Remind your employees of their responsibility If you have employees, it’s your responsibility to remind them of confidentiality policies or clauses in their employment agreement, about not sharing any customer data. Don’t just expect them to know this, or use common sense. It’s your legal responsibility to remind them of their obligations and your expectations.
> 2: Consider using User Mode in Windows
> 6: Keep your backups secure
You may not know it but Windows has two modes for users – Administrator and User. The default account is Administrator and most people just use this account as it means you can install any software you want. Or you may not even realise you are using Administrator mode for daily use. The danger here is that if you have a computer virus and it needs to install something, if you are using Administrator Mode it can just happen in the background and you won’t even know about it. If you swap to using User Mode, nothing gets installed unless you use a password. Get your IT provider (or whoever you use) to swap modes for you. It takes less than one minute to change. Better safe than sorry.
I’m sure you all have some sort of backup system in place. But what good is it locking your office each night, if your backup disk sits on a bench somewhere, or in a draw at your house, just waiting for someone to pick it up and put it into a computer? Lastly, please make sure you read last month’s article. Because it still applies to protecting your customer’s data. Things like Windows updates and watching what you throw in the rubbish still applies to any data. You may see a theme running here: Responsibility. It’s all yours when it comes to your customer’s data just part of the joy of being a business owner.
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Productivity and Efficiency
Inventory Control Profitability
Real Time Workflow Data Capture Customer Relationships
Connect and Control systems... ...at your fingertips The leader in specialist automotive software
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SAM Computer Systems P: (09) 583 2455 F: (09) 583 2457
E: info@sam.co.nz
www.sam.co.nz
directory
MTA Executive Team
Board of Directors 2013/14
STEPHEN MATTHEWS
David Storey
Chief Executive Officer
President
Phone 04-381 8820 stephen.matthews@mta.org.nz
Auckland • 09 415 8569 president@mta.org.nz
Dave Harris
Vice President
Waikato/Thames Valley • 027 474 8900 vicepresident@mta.org.nz
JIM GIBBONS
Finance Director
Wellington • 04 384 9734 jim.gibbons@colmotor.co.nz
BOB BONIFACE Auckland • 09 636 5463 bob@rabon.co.nz
IAN STRONACH
GAVIN STILL
General Manager Marketing & Communications
General Manager Member Benefits
Phone 04-381 8801 ian.stronach@mta.org.nz
Phone 04-381 8822 gavin.still@mta.org.nz
ANDRE HOPMAN Canterbury • 03-388 8120 sales@hopmans.co.nz
JUDY LANGE Southland • 03-218 7149 judy@a1autoservices.co.nz
Appointed Directors to be confirmed
DOUGAL MORRISON
KAETRIN STEPHENSON
Phone 04-381 8816 dougal.morrison@mta.org.nz
Phone 04-381 8807 kaetrin.stephenson@mta.org.nz
General Manager Advocacy & Training
MTA Business Managers NORTHERN REGION
Chief Financial Officer and Administration
Your Business Manager will provide you with access to market leading training, introductions to business specialists and mentors, and a range of discounts to ensure your business operates at its full potential. To take advantage of these benefits please contact your local manager or Bob McCoy: 04 381 8837 or bob.mccoy@mta.org.nz
CENTRAL REGION
Auckland, Northland
Greater Auckland area
David Abbott
Peter Nicholson
(Regional Manager) PO Box 331369, Auckland 0740 Phone 09 488 0962 Mobile 0274 93 9942 Fax 09 488 0763 john.henderson@mta.org.nz
PO Box 9214, Newmarket Auckland 1149 Phone 09 271 1397 Mobile 0274-448 772 Fax 09 271 1397 david.abbott@mta.org.nz
Dealer/Service Station Specialist PO Box 331369, Auckland 0740 Phone 09 473 5975 Mobile 027 491 3907 Fax 09 473 5976 peter.nicholson@mta.org.nz
John Henderson
Auckland, Northland
SOUTHERN REGION
CHRISTINE LAMBIE Marlborough, Nelson, Canterbury, West Coast
PO Box 22 246, Christchurch 8142 Phone 03 379 6186 Mobile 0274 420 899 Fax 03 384 0373 christine.lambie@mta.org.nz
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RUSSELL LANE
MICHELLE FINDLATER
Phone 03 379 6185 Mobile 027 297 1722 Fax 03 384 0373 russell.lane@mta.org.nz
PO Box 8018, Glengarry Invercargill 9845 Phone 03 216 2682 Mobile 027 497 1568 Fax: 0800 000 695 michelle.findlater@mta.org.nz
Canterbury, Ashburton, South Canterbury, North Otago
radiator November 2013
Otago, Central Otago, South Otago, Gore, Southland
MICHAEL BRADLEY
FELICITY WILSON
PO Box 318, Feilding 4740 Phone 06 323 0522 Mobile 0274 402 617 Fax 06 323 0526 michael.bradley@mta.org.nz
PO Box 1003, New Plymouth 4340 Phone 06 753 0032 Mobile 027 220 5392 Fax 06 753 0034 felicity.wilson@mta.org.nz
Central/Southern Hawkes Bay, North/South Taranaki, Hawkes Bay, Feilding, Wanganui, Central Main Trunk, Manawatu, North Wairarapa. Taumarunui, Horowhenua,
IAN LAMONT
MARY-ANNE MARTIN
PO Box 9244, Wellington Phone 04 235 7380 Mobile 0274 430 289 Fax 0800 000 695 ian.lamont@mta.org.nz
PO Box 4475, Hamilton East 3247 Mobile 027 440 2618 Fax 0800 000 695 mary-anne.martin@mta.org.nz
Wairarapa, Wellington
Waikato, Waitomo
Branch Presidents Northland Marc Head marc@wscas.co.nz
09-433 9759
Auckland Stuart Wilson paptow@xtra.co.nz
09-298 0608
Greater Waikato Terry Grimmer 07-855 2037 grimmermotorsltd@yahoo.co.nz Tauranga Sean Squires 07-544 0920 sean.squires@boppoly.ac.nz Bay of Plenty Ross Birchall 07-345 5442 ross@bmautomotive.co.nz Gisborne/Wairoa Paul Corrin 06-867 6638 paul@cgmmotorcycles.co.nz Hawkes Bay Grant Lower info@stichautos.co.nz
06- 878 7700
Ctrl Hawkes Bay Paul Shanks 06-858 8086 pshanks@ruahinemotors.co.nz Taumarunui
Paul Rushbrooke 07-895 8110 hondafirsttaum@xtra.co.nz
North Taranaki David Cox david@rotech.co.nz
06-759 4370
South Taranaki Brett Stratton 06-278 5756 haweramufflers@xtra.co.nz Wanganui Mike Johnston 06-345 8339 holdawaysltd@paradise.net.nz Ctrl Main Trunk Colin Fredrickson 06-385 4151 horopito.motors@xtra.co.nz Manawatu Peter Morgan 06-355 4460 mainstreetautos@xtra.co.nz Wairarapa Mike Eastwood 06-377 0039 mike@eastwoodmotorgroup.co.nz Horowhenua Ken Shugg rahui@xtra.co.nz
06-364 5198
Wellington Phillip Saxton 04-939 4318 phil@saxtonautos.co.nz Marlborough Anna McKenzie 021 355 754 annatonymck@xtra.co.nz Nelson Paul Kelly pnkelly@clear.net.nz
03-970 0559
West Coast Dave Larkin lbsc@xtra.co.nz
03-738 0029
Canterbury Joris Sanders 03-366 3384 joris@leadingedgeautomotive.co.nz Ashburton David Stevens 03-308 6646 creekroadservice@gmail.com South Canterbury Murray Kitchen mkskoda@xtra.co.nz
03-688 5922
North Otago Gary Gibson 03-434 6293 gibsonautos.oamaru@gmail.com Otago Kevin Offen kevsgarage@xtra.co.nz
03-455 9094
contacts > Automotive Technology Committee Anthony Allen Tauranga David Cox North Taranaki David Harwood Auckland Matt Rogers Auckland David Storey (Board Rep) North Shore City Garry Williams MTA Wellington Office
07 549 0675 06 759 4370 09 443 8025 09 917 9417 09 4158569 04 381 8817
tonysauto@xtra.co.nz david@rotech.co.nz rdkeeler@xtra.co.nz matt.rogers@asrl.co.nz david@supershoppes.co.nz garry.williams@mta.org.nz
> Collision Repair Committee Andrew Purser South Taranaki Alan Berry Canterbury Neil Butterfield Wellington Barry Meuli North Taranaki Bob Boniface (Board Rep) Auckland Bob McCoy MTA Wellington Office
06 278 8233 03 366 9537 04 237 5898 06 758 4085 09 6365463 04 381 8837
mr.fix@xtra.co.nz alan@atomicpanel.co.nz neil@autocrash.co.nz bjmeuli@xtra.co.nz bob@rabon.co.nz bob.mccoy@mta.org.nz
03 208 1234 07 578 6017 04 587 0005 03 970 0559 06 367 5414 03 433 0135 04 384 9734 04 381 8827
leslie@carnabycars.co.nz mikef@farmersautovillage.co.nz ian@advantagecars.co.nz pnkelly@clear.net.nz nathan@rmcars.co.nz ceo@nomg.co.nz jim.gibbons@colmotor.co.nz tony.everett@mta.org.nz
07 345 5442 09 294 8159 03 2187149 04 381 8843
ross@bmautomotive.co.nz craigm_386@hotmail.com judy@a1autoservices.co.nz liezel.jahnke@mta.org.nz
> Dealer Committee Leslie Baxter Gore Michael Farmer Tauranga Matthew Foot Wellington Paul Kelly Nelson Nathan McColl Horowhenua Peter Robinson North Otago Jim Gibbons (Board Rep) Wellington Tony Everett MTA Wellington Office
> Environment Committee Ross Birchall Bay of Plenty Craig Murray Auckland Judy Lange (Board Rep) Invercargill Liezel Jahnke MTA Wellington Office
> Heavy Vehicle Advisory Group Merv Avery Manawatu Lloyd Heslop Nelson Wayne McCurdy North Taranaki Craig Murray Auckland Brian Sara Wellington Brent Ward Wairarapa Andre Hopman (Board Rep) Christchurch Garry Williams MTA Wellington Office
06 354 7164 03 543 9400 06 769 6506 09 294 8159 04 495 2505 06 370 3818 03 388 8120 04 381 8817
merv@transag.co.nz admin@heslops.co.nz delwyn@mccurdyeng.co.nz craigm_386@hotmail.com brians@vtnz.co.nz brent@waidiesel.co.nz sales@hopmans.co.nz garry.williams@mta.org.nz
06 357 7027 06 867 6638 09 486 3077 06 8777621 04 381 8827
kevin@cityhonda.co.nz paul@cgmmotorcycles.co.nz henryplowright@gmail.com Richard@stratix-management.com tony.everett@mta.org.nz
> Motorcycle Committee Kevin Carian Manawatu Paul Corrin Gisborne Henry Plowright Auckland Richard Punter (Board Rep) Hastings Tony Everett MTA Wellington Office
Central Otago Richard Smith 03-444 9365 cjsinclair.ranfurly@xtra.co.nz
> Service Station & Convenience Store Committee
South Otago Wayne Eyles gwe@actrix.co.nz
David Larkin West Coast John Patton Greater Waikato Christopher Rawson North Otago David Harris (Board Rep) Matamata Liezel Jahnke MTA Wellington Office
03-418 1348
Gore
Leslie Baxter 03-208 1234 leslie@carnabycars.co.nz
Southland
Terry McNaught 03-218 3051 highwayservices@xtra.co.nz
03 738 0029 07 868 7090 03 434 8798 07 888 8116 04 381 8843
lbsc@xtra.co.nz thamesA1@xtra.co.nz chris@bpoamaru.co.nz dave@matamata.co.nz liezel.jahnke@mta.org.nz
Co-opted committee members and Chair yet to be confirmed at time of going to print.
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better business
Russell Holmes
Business Advisory Principal
ADVERTORIAL
A new take on mistakes
Understanding entrepreneurs
By their very nature entrepreneurs are born optimists. But sometimes this can be their downfall. It is the entrepreneur’s willingness to accept risk that separates them from the crowd. As the truism goes “he who never makes mistakes, never makes anything”. There are lessons to be learnt. Understanding what often trips up entrepreneurs will make you more successful in your business.
Persistence is the Mother of Good Luck. It is normal to have setbacks. Progress often is a pattern of two steps forward and one step back. When things go consistently wrong, you need to be flexible in your methods, not your goals, as it is often said that the measure of success is as much about the obstacles you overcome, as the outcome you achieve.
Budgeting should allow for marketing expenses, as without marketing to attract these customers you won't get the bills paid. Good operators believe that it is crucial to implement a month by month marketing plan involving client relationship management, visibly related activity, and targeting of new prospects.
6. Inadequate Systems and Processes
Certainly, mistakes or failures can be your biggest building block to success. Here are nine mistakes business entrepreneurs make, and ways to avoid them.
While you may initially get away with inadequate systems, further down the track it can create havoc. As you grow, and come to reply on other people doing those roles that you may initially have done yourself, processes must be systemised.
1. Undercapitalisation
7. Setting Unrealistic Sales Budgets
A shortage of finance is a major stumbling block to progress in any business. Often the start up risk factors cause financiers to shy away. Being undercapitalised is not just about lack of equity, but it's also about lack of the appropriate debt facilities from a bank that understands the new business and its risk reward profile. One cure for early cashflow woes is to arrange a "fountain” before you need it. Arrange that "opportunity" or "mistake" finance well in advance, so you don't have to rely on banks at the last minute. Many start ups exceed their initial projections and then the owners scramble to pull the resources together to take the business to the next level.
2. Lack of Business Expertise
No matter how good a product is, never under-estimate the amount of time, expertise and capital required to get market acceptance and people through the door. Entrepreneurs must know their break-even sales point and monitor sales and gross profit figures monthly. Knowing your overheads, margins and your key performance indicators (KPIs) is critical to ensuring you know what you are doing and that you are staying on track. Often, it takes six to seven points of contact with prospective customers before they like you, trust you and finally test your products. It can then even take you further points of contact to convert them into ongoing business and due course collect dollars from them from your sales. Always have a worst case scenario built into your profit plan so that you know your fall back position should targets not be achieved.
This problem manifests itself in many ways, particularly when the entrepreneur has a great commercial concept, but doesn’t think like a business person. Often people fail to see things through their customers ' eyes. Rather than creating value for customers and asking what a product or service can do for them, they are more focused on making the product or on selling it. Inevitably, this leads to a less than satisfactory outcome as their approach becomes all about self protection and making life easier. All this stems from a lack of basic business skills and knowledge. It's important to understand business when you run a business.
8. Partnering with Friends, Family or the Wrong People
3. Poor Research and Planning
It is critical to have in place a support structure which may revolve around engaging professionals who can assist you, an informal advisory board or even a formal corporate board. Alternatively, having a mentor is also useful. Surrounding yourself with people who have the appropriate skills, experience, relationships, networking, independence and mentoring capabilities to provide you with the best advice and support will help you through challenging times.
Insufficient market research can lead to big disappointments down the track. Firstly, any entrepreneur must establish "is there a demand for my product?" They need to check competitors’ products, and do any intellectual property research as to what other patents and trademarks are out there and in particular what exactly it is about their product that gives it an edge. Identify your unique selling proposition. If you don't have one, find one.
Ideally you should not go into business with close friends or family. However, if you do, then make sure you have written agreements on how the company will be managed, how profits and losses will be distributed and how each of you will exit the company if required. The shareholder agreement is a must have and no one should enter any business relationship with others without having the document in place. It is critical that you align with someone who shares the same vision and drive as you.
9. Lack of Support Structure
4. Hiring the Wrong People
All these areas can cause you grief but being aware of them and having in place the processes to address them will protect you from unnecessary risk and better position you to handle the challenges that lie ahead.
5. Insufficient Marketing
WHK recently changed its name to Crowe Horwath.
It is often said, be careful who you hire as the cost of employing a lemon is enormous. This is all about matching people with the right job, as staff promotion can be a particularly tricky area. It is often easy to promote people past their level of competence. Just because someone is good technically doesn't mean that they will make a good manager. A good rule of thumb is to hire the very best person you can afford at any given time. For every dollar spent in developing a product, five times that amount could be spent on marketing it. Unfortunately a large number of entrepreneurs fail to grasp the importance of marketing - they assume the product (or service) will sell itself, and customers will just come through the doors.
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It has been over 15 years since WHK Group started. In that time we’ve grown to become the leading provider of accounting, tax and advisory services to business throughout New Zealand. We have more access to high quality tax advice, business advice and accounting services you can depend on. We can support you better as you seek ways to prosper. You can find more on our website at www.whk.co.nz/opportunities.
classifieds
FREE for MEMBERS ONLY plus inclusion to MTA website (Member Number required/maximum 30 words) Non Members $15 plus GST for 30 words BOLD IT only $5 extra. EXTRA WORDS $1 per word. Email to radiator@mta.org.nz
BUSINESS FOR SALE/LEASE
DYNO TUNING AND FULL WORKSHOP A well established workshop in Hamilton. Excellent location, WoF and repair workshop, including an always busy 4x4 Chassis Dyno setup. Established and loyal customer base and business includes extensive plant list. Contact Steve 0274 845 483. Established Automotive Repair & WOF workshop. Good location, North Shore, Takapuna. Four working bays, two hoist, brake roller tester, ample parking, great potential. $79,000 ONO. Ph Ash on 021 163 8560. LOWER HUTT. Small, well established (23 years) Automotive Workshop, specialising in European cars. Fully equipped business with latest diagnostic equipment. Loyal customer base. Ph 0275 374 838. full workshop and service station located in Tahuna. Successful business which has been trading for over 55 years. Lease $500 per week. Contact Roy 07 887 5742. BUSINESS/INVESTMENT STATE HIGHWAY 1 HAMILTON. Long established auto workshop. owned for 37 years. Fully equipped three bays plus secure area. Can be leased out separately or used as car sales area. Phone Dennis ah: 07 846 4200. Mechanical workshop Dismantling yard TE AWAMUTU waikato Established, good customer base WOF. mechanical repairs, with dismantling forklift, tyre machine, computer network. Workshop and stores, large pit, 2.5 acres industrial property with three bedroom house, flat land can be subdivided. Ph 07 871 3449 Service station with workshop laundromat and three bedroom house for sale. Good business with no competition and 50 minute drive from Auckland. Contact 07 826 3815
Dealership Locum Do you need someone with experience to run your business while you take a well earned break. I have 55 years of experience in the motor trade having owned a franchise dealership selling new cars and trucks. I can mentor salesmen, understand the modern vehicle and can run a workshop. A fellow of the MTA Guild. Reasonable rates. Phone 0274 426985 anytime.
PARTS/EQUIPMENT FOR SALE WHEEL SERVICE EQUIPMENT Tyre balancers, tyre changers for automotive and truck use, wheel alignment systems, side slip testers. Ph: Sulco Equipment 0800 800488 www.sulco.co.nz TRANSMISSION FLUSHERS Air conditioning service equipment, Sulco Equipment has new, used and ex demo. Ph: Sulco Equipment 0800 800488 or www.sulco.co.nz TULMAC CARBURETTOR SPECIALISTS Full reconditioning service, carburettor body re-bushing and shafts supplied. Specialising in Weber, Dellorto, Su Stromberg etc. Ph: 027 612 2312 or 06-368 2202 Levin. BEAMSETTER – (Headlight Aligner) New, plus other WoF equipment. Phone Stocks Equipment on 0800 863 784 or email: equipment@ georgestock.co.nz BRAKE LATHE New Caorle Brake Lathes. Made in Italy. On & off car. Phone Stocks on 0800 863 784 or email: equipment@georgestock.co.nz BRAKE TESTER - New MAHA roller brake testers. Phone Stocks Equipment on 0800 863 784 or email: equipment@georgestock.co.nz. CAR HOIST – BRAND NEW 2 POST HOISTS available from only $3,495 plus GST installed. Also 4 Post Hoists, Wheel Alignment Scissor Lifts, Belly Lifters also available. Ph: Stocks Equipment 0800 863 784 email: equipment@georgestock.co.nz TYRE CHANGER & WHEEL BALANCERS New and used tyre Changers. Stocks Equipment 0800 863 784 or www.georgestock.co.nz WHEEL ALIGNER – HUNTER. New and used wheel aligners, Phone Stocks Equipment on 0800 863 784 email: equipment@georgestock.co.nz TOYOTA GENUINE CYLINDER HEADS From $650. Timing Belt kits from $118 1KZTE Solid Flywheel Conversions $700. Prices excl GST. Ph 07-578 9889. TOYOTA AUTOMOTIVE DIAGNOSTIC SCOPES PC based, extremely powerful and easy to use. Phone Chris at Metermaster NZ Ltd 09-296 7601, 0800METERS or 021 953 129. Seat Belt Mounting Plates Buy direct from the manufacturer. Quality plates and extensions at good prices. Prescott Engineeering Ltd, 7 Prescott St, Penrose. Ph 09 579 7424.
Have you noticed the new name? CardSmart. CardLink has updated their fuel card brand to CardSmart.
Driv e
Fleet
Next time you see a CardSmart card remember they are part of the CardLink Family!
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radiator November 2013
600
TEST
325
CARD
ONLY
600
325
TES T C ARD ONL Y VOL K EXP SWAGEN 12/ PAS 12 SAT
972
VOLK SWAG EXP EN PA 12/1 SSAT 2 IN2S
92
TM
979
99
IN2
001
STM
653
000
000
JOIN THE LARGEST PREMIUM AUTOMOTIVE NETWORK IN NZ 67+ independent workshops have secured their future. Contact us to secure yours. Some of the benefits • Group buying power • Nationwide marketing • Fleet servicing Phone 09 985 0663 Email admin@supershoppes.co.nz www.autosupershoppes.co.nz
Can’t do that cambelt job? www.alleuroparts.co.nz
09 425 5023
1236 AEP
Call for AST Tool sales & hire Hire from $45+ NZ Distributors for
Parts for: audi | vw | bmw | alfa | peugeot | land rover | citroën | renault | volvo | saab | fiat
X431 PAD $6,500 +GST
X431 Diagun III $2980 +GST
MTS Headlight Aimer NHD-8000 $950 +GST Luminous intensity: 0~60,000cd Optic axis deviation of high beam and low beam Up - Down: U 1° 30’ (U 20cm/10m~D 40cm/10m) Left - Right: L 2° 30’~R 2° 30’ (L 40cm/10m~R 40cm/10m) Luminous intensity of high beam: ±12% Optic axis deviation of high beam: ±12’ Luminous intensity of low beam: ±15’ Central elevation of headlight: ±1cm
Andrea Andrew
Wood Eng. Services Ltd.
s Vi
• Large 9.7-inch touch screen, high speed 1.6GHZ processor • Wireless Bluetooth to vehicle. Full internet Wi-Fi interface (Email and Google) • Data recording, storage and playback • Secure Digital (SD Card) expansion port • High definition multimedia interface HDMI • Unit size L307 x W214 x H67mm and weighs only 3kg
● CPU --- 400 MHz ARM9 ● Color Touch Screen --- 480X272, 4.3” ● TF card--- 1G ● Upgrading/Printer Interface--- USB ● Wireless communication Module --Bluetooth ● USB --- Standard USB 2.0 Ports ● Working voltage of diagnostic adaptor: DC 12V (DC 24V not yet supported)
Phone: 021-2777-228 Fax: 07-847-2374 Email: aandrew@wave.co.nz www.wofconsultant.co.nz radiator November 2013
Ph: (09) 576 9498 Fax: (09) 576 9480
s@
www.ringge
o.n ar.c
WoF Consultant
PRS and EVIRM Training On-site AVI competency assessments (specific areas) National Service available Review preparation stress-free
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DASH CLUSTER REPAIRS EUROPEAN LCD DISPLAYS
WORKSHOP SOLUTIONS TRAINING COMPANY “Inter-active learning 4 practical people” WOF AVI pre exam coaching WOF Update courses, full or half day theory and or practical training PRS management coaching (Training & coaching for individuals or groups)
AUDI, BMW, RANGE ROVER PEUGEOT, CITROEN
WORKSHOP SOLUTIONS 2009 LTD WOF & PRS CONSULTANT Assisting in and managing your PRS Records Annual and Pre NZTA PRS audits Practical WOF inspection assessments
NZ’S ONLY OEM BONDING MACHINE
Philip Tutty M: 021 843 000 Ph: 07 856 3536 E: philip@workshopsolutions.co.nz
12 MTH WARRANTY ALSO REPAIRS TO ECU’S, AIR FLOW METERS MISC COMPONENTS
0800 - GET IT FIXED repairs@getitfixed.co.nz AUTOMOTIVE
GET IT FIXED ! ELECTRONIC REPAIRS
07 549 5475
Keep your customers coming back for all the right reasons. Use genuine Volkswagen, Audi, Skoda and Porsche parts from the only authorised dealer network – Genuine Parts Direct. With over 70,000 items in stock and outlets nationwide, every part we supply is competitively priced and purpose-built at the factory. They’re safer, longer lasting and feature a two-year manufacturer’s warranty for total peace of mind.
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Commercial Vehicles
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The world’s most advanced waterborne basecoat system Fully compatible products Envirobase High Performance is specifically formulated to work seamlessly with the range of peak performing primers and clearcoats from PPG’s premium systems. Contact your PPG representative or the Customer service on 0800 320 320 for more information.
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radiator November 2013
Official communications supplier to the MTA
Competitively priced European car parts
BMW/MINI PARTS Engine - filters, gaskets, seals, tensioners, idlers, belts, camkits Brakes - disks, pads, shoes, cylinders, hoses, sensors, accumulators
30 years experience with Euro parts
Suspension - arms, bushes, balljoints, links, shocks
Steering - racks, hoses, tierods, trackrods, universals
• • • • •
Cooling - waterpumps, thermostats, radiators, expansion tanks, hoses, hose fittings, viscous fans, heater valves
ELECTRICAL - ABS/cam/crank sensors, airbagmats/wiring, fuel/washer pumps, sliprings, fan resistors, ignition locks, window regs
Audi/VW Saab Mercedes BMW Volvo
• • • • •
Peugeot Porsche Alfa Renault Fiat
For anything Euro try us first!
Ph: 04 471 2755 Mob: 021 618 9734
BM WORKSHOP
partsplus@partsplus.co.nz Overnight delivery
Ph: 09-376 1250 Fax: 09-376 1283
POWER STEERING PROBLEMS? Call the Specialists for
• Fast, efficient service • No-obligation quotes • NZ’s largest range of tested exchange units • Passenger & Commercial • All makes of vehicles
N G SP E EERI CI ST
AL
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POWE R
(estab.1964)
Ph: 09-524 6519
AU
CKL A N D
Email: airflo@xtra.co.nz Fax: 09-524 6363 www.airflohydraulics.co.nz
9 Alma Street, Newmarket, Auckland cyan magenta yellow started on 24/06/2009 14:54:45
IMPORT • EXPORT • DISTRIBUTION
Toyota 1KZ SV 1KZ LV 2L/3L/5L 2C/3CT 3Y/4Y 1AZ/2AZ 1KD/2KD B/2B/3B
H/2H 1HZ 14B/15B 1RZ/2RZ/3RZ 3S/5S
Mazda
Nissan
WL/WLT WE FE-F2 FE-F8 NA G6 RF R2
ZD30 TD42 TD27 YD25 TB42 QD32 NA20 SR20
RD28 Z20 Z24
Mitsi
ISUZU
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CHEVY - 350 ROVER - 300TDI DAIHATSU - DL BMW - 323i
Cylinder Heads • Gaskets • Pistons • Valves • Head Bolts • Cylinder Head Assembly • Engine Parts
Distributed by BNT Nationwide 74 •
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Toll Free 0800 422 634
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www.acmeimpex.co.nz
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SpannerPlanner Driving Workshops Faster
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Warehouses in Auckland, Christchurch, Geraldine & Invercargill
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FREE PHONE 0800 80 90 96 -Prices to the trade -Excellent profit centre for tyre shops & garages -Quality brands -Second hand & budget tyre options
MTA would like to thank its business partners FREE PHONE 0508 252 477 and sponsors... Email: blairs@blairs.co.nz www.blairs.co.nz
Email: blairs@blairs.co.nz
www.blairs.co.nz
NZ’s largest range of replacement cylinder heads Productivity and • Bare & Complete Kits Efficiency • Valves, Camshafts, Lifters & associated parts • Gaskets & Bolts North & South Island Warehouses/Overnight delivery 12 month Unlimited Km Warranty (Inc Parts & Labour) Quality & Reliability Guaranteed
Ph:
Profita
MTA would like to thank MTA would like to thank its business partners its business partners 0800 549 429 www.kiwicylinderheads.co.nz and sponsors... and sponsors...
31 Carbine Road, Mt Wellington, Auckland 1060
Workf
MTA would like MTA would like to thank its business partners and sponsors...
to thank its business partners and supporters Customer Relationships
The leader in specialist automotive so
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radiator November 2013
Start-Stop is becoming a rapidly adopted technology.
In 2013, 60% of all cars manufactured in Europe will fitted with Start-Stop systems, and it is estimated that by 2017 the majority of European and a large percentage of USA and Asian manufactured new passenger vehicles will also be equipped with start-stop systems.
Vehicles with start-stop systems need a battery which has: A high deep cycle capability. Optimal charge acceptance (Charges quickly). High cold starting Power.
Start-Stop batteries must be replaced with a replacement specifically designed for Start-Stop. Failure to do so can result in a performance loss of up to 16% in just 1 week & premature battery failure.
The advantages of Bosch S6 battery with AGM technology - Constant power even for short distances, stop-and-go traffic or high consumption with the car at a standstill - Up to 4 times higher deep-cycle resistance in comparison to conventional starter batteries - Acid is completely bound in microglass fiber mats - Excellent charge acceptance - Excellent cold starting power - Fully sealed and secured against leaks - Maintenance free - Original-equipment quality
LN1 B LN2 B LN3 B LN4 B LN5 B
Outside Auckland
AGM STARTING BATTERY - 560CCA -206L x 174w x 190h AGM STARTING BATTERY - 680CCA -240L x 174w x 190h AGM STARTING BATTERY - 760CCA -276L x 174w x 190h AGM STARTING BATTERY - 800CCA -341L x 174w x 190h AGM STARTING BATTERY - 850CCA -352L x 174w x 190h
Hamilton, Tauranga, Wellington, Christchurch
Auckland Area Only