CATALOGUE & PRICE
LIST
Download our 2024 Catalogue here: Catalogue
Download price lists here: Dropbox
MADE IN MULLAN BOOKLET
Can be downloaded and presented virtually or sent directly to clients Includes some of the highlight projects our Bespoke team have produced Download here: Made in Mullan
Make sure to follow our Instagram page. The platform really encompasses our “#madeinmullan” campaign, people, products, culture and community.
Note: All new trade clients automatically get added by our social media crew.
View here: Mullan Instagram Page
WEBSITE
You can find our US website here: this link. Always ensure you are using the US site for precise pricing, the latest images and specifications, please visit our US/Canada website
Note: You can access brand assets, color finishes, trade account application, Terms and Conditions, Returns Policy etc. in the website footer.
How to browse our website
How to login to your online trade account
How to customise your product
WEBSITE HELP
VIDEOS
How to correctly assemble your IP65 light (with metal or open glass shade)
How to correctly assemble your IP44 light (with glass globe)
How to correctly assemble your IP65 light (no shade)
How to change lamp shades
WEBSITE
The following are available from our website:
Trade account registration
Brand assets
Blog posts
Care instructions
Our catalogue of standard pr more than 800 handmade lig
We can give our clients the creative freedom to create truly unique designs
BESPOKE
MULLAN CERAMICS
Our range contains a wide variety of ceramic lighting designs inspired by our rural surroundings. Our team of skilled in-house ceramicists sculpt and finish each piece by hand in our ceramic studio.
US /CANADA VS EU PRODUCTS
IMPORTANT
For accurate pricing, more up to date images and specs always use the US/Canada Website.
All light fittings are designed for a voltage of 110/120V, featuring bulb holders compatible with E26, E12, GU10, and G9, depending on the specific light purchased.
Products featuring twisted fabric cables are crafted with Our cable colour options are currently limited to
US /CANADA
vs EU PRODUCTS
The largest available wall plate or ceiling rose is provided to cover larger junction boxes.
UL VERSION
EU VERSION
UL VERSION
EU VERSION
UL CERTIFICATE LABEL
A UL Certificate label is located on the rear of every product back-plate/ceiling rose
The label includes:
UL Certification for the US and Canada
SKU number
Voltage
Bulb type and wattage
Sales order number
All UL products have to be individually logged and recorded when tested
Direct links to our certifications on the UL website are available on the next slide
DIRECT LINKS TO OUR CERTS ON THE UL WEBSITE
IEZR.E477926 Mullan Lighting Design And Manufacturing Ltd Incandescent Surface-mounted Luminaires
IEZR7.E477926 Mullan Lighting Design And Manufacturing Ltd Incandescent Surface-mounted Luminaires Certified for Canada
QOWZ.E537074 Mullan Lighting Design And Manufacturing Ltd Luminaires, Portable
QOWZ7.E537074 Mullan Lighting Design And Manufacturing Ltd Luminaires, Portable Certified for Canada
PRODUCTS INFORMATION
All of our fittings come with 39inch suspension as standard. We can provide additional cable & chain/catenary wire in one meter lengths for a small additional fee.
There is no restriction when adding cable and chain. If the fitting is made with a solid rod there will be restrictions to the overall height, as the longer the bar the more unstable it becomes. If you require a solid bar of more than 39 inches length we may need to use a thicker rod to improve the stability, generally we would not advise using a solid rod for a drop of more than 79-118inches.
Cable, chain and catenary wire suspensions can also be adjusted to your required hanging height during installation.
Our lamps are bulb based (sold separately). On our website you will find a link to a recommended bulb under each product.
COLOR FINISHES DESCRIPTION
SUITABLE FOR OUTDOORS:
Antique Brass, Natural Brass, Raw Brass, and coloured Powdercoat.
We do not recommend installing products with a laquer or clear powdercoat in an exposed outdoor location.
SUITABLE FOR MARINE ENVIRONMENT:
Antique Brass, Natural Brass, Raw Brass.
Powdercoated finishes are not recommend for marine environments.
PRODUCT INFO
Color Finishes
Antique Brass: This finish is raw brass which has been chemically darkened (induced) to simulate aged brass. Antique Brass finish is typically a medium brown with golden undertones, and can vary significantly from one product to another. This brass does not require a clear powder coating (lacquer)
PRODUCT INFO
Antique Silver: This is a chemically induced antique finish which ages naturally, therefore colour tones will alter with time, Due to the differing composition of raw metal, and finishes often slightly differ in appearance from one fitting to another. This brass requires a clear powder coating (lacquer). This is a multi-step process with the fittings being antiqued first, dried and then the silver completed. The fittings are then powder coated with a clear coat. All pieces need to be powder coated within 30 minutes of finishing to avoid color changes from exposure to the air.
Antique Silver
PRODUCT INFO
Polished Brass: Raw brass is polished and lacquered (clear powder coated in gloss) to obtain a bright glossy appearance.
Polished Brass
PRODUCT INFO
Satin Brass: Raw brass is lightly brushed and lacquered to obtain a satin appearance (clear powder coated in matte)
Satin Brass
PRODUCT INFO
Natural Brass: The general rule of thumb is; if the product is available in Polished Brass we can provide it in Natural Brass.
It is worth taking note that Natural Brass means all parts are uniformly hand polished (shiny finish) and left untreated (i.e no transparent lacquer)
It's also worth noting that different parts of the product will age at different rates and in different ways, which is generally considered part of the charm.
Natural Brass
PRODUCT INFO
Color Finishes
Other color finishes
You can order single colour finish samples and colour sample books for clients.
THINGS TO NOTE
IMPORTANT
Recommended finishes for outdoor installation are Antique Brass, Natural brass & colored Powder Coats (powder coated finish is not recommended for a marine environment).
We do not recommend installing products with a lacquer or clear powder coat in an exposed outside location.
NaturalBrass
AntiqueSilver SatinBrass PolishedBrass
AntiqueBrass
OUR BESTSELLERS
QUICK FIRE QUESTIONS
1. Who is my email contact in Mullan Lighting?
Kayleigh at ulagents@mullanlighting.com - all day to day tasks
Aga at aga@mullanlighting.com - Business Development
Telephone +1 800 525 0190
QUICK FIRE QUESTIONS
1. Can I apply for a trade account on the website?
Yes, please click on the following link and set up an account
https://www.mullanlighting.com/en/trade
QUICK FIRE QUESTIONS
3. Who is the back-up if Kayleigh is on holiday etc. and what is the time expectation for answering general questions?
ulsales@mullanlighting.com is always the contact address.
If Kayleigh is not present her team "Buddy" will pick up her emails/calls and carry on as normal.
As our business expands as anticipated in the US, we shall add additional personnel to manage sales operations as required.
Average reply time is currently sitting at 2:30 - 3 hours during office hours. Please do consider the time difference on this on though.
4. What does a quote look like and do we explain our terms in the quote?
Please see an example of a quotation - on the next slide
We also send the following snippet on the page after the example quote
Snippet Example for a Standard Products:
Hi XXX,
Thank you for your quotation request. Please find it attached.
Lead time is normally 2-3 weeks from order confirmation unless otherwise agreed.
SNIPPET
Can you please confirm that all colour finishes, quantities and cable/chain lengths are correct?
Please note that, as standard, all products are supplied with 3.2ft of suspension unless otherwise stated. Additional cable/chain can be added for a small, additional fee.
If you are happy to proceed I can issue a sales order? Please contact me if you have any questions.
Regards
Kayleigh
QUICK FIRE QUESTIONS
3. What does a pro forma look like and do I pay for it?
Please see an example of a pro forma - on the next slide
We also send the following snippet on the page after the example pro forma (it can be tailored on a case by case basis)
4. What is the payment process?
See Pro forma Snippet on the page following the sample Pro formas.
Thank you for confirming your order. Please find your pro forma invoice attached. Dispatch is 2-3 weeks from order confirmation and is subject to payment received.
As your order contains bespoke or customised products / As this is your first order with us / we require this pro forma invoice to be paid in advance of manufacture.
Payment can be made by card using the "Pay Now" button on the attached PDF, by PayPal (paypal@mullanlighting.com) or by bank transfer. Our bank details are located at the bottom of the invoice.
SNIPPET
All pro forma payments must be received into our account before we can start manufacture
Please note that any changes made to the order after this date may result in a delayed dispatch date. For customised or bespoke items, any changes made after items are manufactured may incur an additional charge.
Can you take a moment and let us know where you heard about us? Please contact me if you have any questions.
--
Regards
5. How are shipping costs calculated?
Shipping costs are calculated on an individual basis for each quotation; this is done in order to achieve the best possible shipping cost across 3 shipping providers.
The main challenge is to determine what size box or pallet the potential order will be packed into; this comes with experience, or Kayleigh will ask the Packing Team Leader directly
QUICK FIRE
QUESTIONS
After a box or pallet size is identified, shipping charges are calculated based on the greater of volumetric weight (dimensional) and actual weight, referred to as 'Chargeable Weight'. In other words, the cost of shipments can be affected by the amount of space taken up on an aircraft, rather than the actual weight. See the example below.
QUICK FIRE QUESTIONS
How much will my customs fee be?
We ship daily to the USA and in our experience, Customs Fees for Mullan products typically range from 3% to 5% of the total order value.
For example, on a recent order totaling $1877 with shipping to WA, the Customs Fees amounted to $83.54, approximately 4.45% of the order value.
While this example provides insight, fees may vary depending on the final decision made by U.S. Customs and Border Protection (U.S. CBP) after inspection and processing.
The courier company typically invoices the recipient for any Customs charges via email, provided the correct recipient email is provided during purchase.
This invoice is sent in advance of delivery, but occasionally payment will be requested upon delivery. Goods will only be released to the recipient once all fees are paid.
9. How long is the lead time
Standard product: 2-3 weeks
Bespoke: 6-8 weeks (typically)
We can consult with our production team to potentially reduce lead times for express orders
10. Can you provide color finish samples?
We can supply trade clients with a metal sample book, ceramic book and a catalogue
QUICK FIRE QUESTIONS
RETURNS
We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy for your convenience. To make the process as streamlined as possible, we have a few rules that you should know about.
To return an item, you must fill out the returns form provided. This allows us to track and process your return efficiently.
If you wish to return an item, you must submit our returns form within 14 days of receiving your order. Items must then be returned within 30 days of receipt.
If you believe that an item was damaged in transit (i.e. obvious damage to the box or broken glass), please notify us immediately upon delivery, as this will allow us to file a claim with our courier for damages.
Please ensure that all items being returned are in saleable condition (unless the item is faulty, of course). In certain cases, a 30% restocking fee may be applied to some products.
Please note that customized and bespoke products cannot be returned, as they have been personalized for your order and cannot be resold.
If you are returning an item due to a change of mind, you are responsible for the cost of returning the item to us. We recommend using a signed-for courier service that provides proof of delivery. However, if you are returning a faulty item, we will arrange collection and pay the return postage fees.
If you purchased our products through one of our retail partners, you must submit a return request directly to them.
To begin your returns process, please complete the form below. We will be in touch within three working days to advise you on the next steps.
https://www.mullanlighting.com/returns
https://www.mullanlighting.com/en/returns
https://www.mullanlighting.com/us/returns
https://www.mullanlighting.com/uk/returns
THINGS TO
https://faq.mullanlighting.com/
CUSTOMER CARE
We have a two hour response timeframe for quotations and order issues.
COLLABORATIONS
If you have connections with any influencers or come across an influential client, please pass their information on to our marketing team, as we may arrange a collaboration.
Email: erin@mullanlighting.com
SOCIAL MEDIA CONTENT
We have a Dropbox folder called ‘Social Media Content’ which is updated weekly with the latest videos created by our marketing team, feel free to share these on your own pages
https://www.dropbox.com/scl/fo/8upofhaynn6s90urvidje/ADzrF_bChJKE8_dxh4X6uPw?
rlkey=s86fzr2bxlsljn9djdrb653zn&st=yp9m0n64&dl=0
Recommended hashtags: #mullanlighting #madeinmullan