31 March Attracting, Retaining, and Motivating 4 April 2014, High-Performance Employees Zurich Certificate In
“In c r ea s e y o u r com p et it ive advant age t h rough your people”
"BTI offers training that addresses the real-world challenges we face.“ Michael Lloyd, VP Hampton LLP
British Training Institute
Learning Objectives • Support business effectiveness by implementing a best-practice performance management system and performance appraisal. • Understand the three critical components of an effective performance management system – setting objectives, measuring competencies and planning development • Use best-practice to conduct appraisals and understand the advantages and disadvantages of appraising both objectives and competencies • Implement a pay-for-performance culture as a key component of your HR strategy by aligning your performance appraisal system and rating scale with your annual pay reviews • Increase the likelihood of higher job satisfaction and reduce turnover rates by making sure you hire the right employee for the job • Help your employees maximise their job performance to improve team and organisational outcomes • Focus on the critical steps in selection and performance management interviews to ensure you get the best possible outcome for the organisations
Programme Outline Day One
Day Two
INTRODUCTION: MAKING THE CASE
Module 3: The Interview Process
• Human Resource Self-Assessment • Calculating the Cost of Employee Turnover • The Cycles of Satisfaction • The Cycle of Employment • The Recruitment Funnel
PART 1. PREEMPLOYMENT/RECRUITMENT Module 1: Preliminary Tools
• Preparing for the Interview • Candidate Interview Worksheet • Behavioral Interviewing Guide
Module 4: Conducting the Interview • Best Practices in Conducting the Interview • Legalities of Interviewing • Gut Wrenchers: The 50 Toughest Questions You’ll Ever Get or • Give in a Job Interview
• Why Work Here?
• Interview Questions by Category
• The Recruitment Brochure
• The Five Most Common Interviewer Errors
• Job Descriptions (aka “Success Profiles”)
• Red Flags and Warning Signs • Interviewing the Interviewer
Module 2: Recruitment
Module 5: Assessment
• Creative Sourcing Strategies
• Matching People to Jobs-Behavioral Assessment
• Employee Referral Programs (aka Bird Dogs)
• Using the Candidate Assessment Form
• Sample Hiring Process and Flowchart
Module 6: Reference Checking
Module 11: Performance Management
• Negligent Hiring—What Is It?
• Performance Review and Development
• Reference Check Process
• Employee Perception Surveys
• Reference Check Questions
• Employee Retention Toolkit
Module 7: Benefits
Module 12: Discipline, Termination, Reductions in Force, and Exit Procedures
• Standard Benefits Packages • Offering Health Insurance Plans Is a Competitive Advantage
• Progressive Discipline • Reductions in Force, Exit Procedures
• Kinds of Health Insurance • How to Choose a Managed-Care Plan for Your Company
Day Four
• Obtaining Health Insurance for Your Employees
PART 3.LEADERSHIP AND ACTION PLANNING:
• Employer-Sponsored Retirement Plans
TURNING INTENTIONS INTO ACTIONS
• Paid Time Off (PTO) or Vacation—Which Is Right for You? • Vacation Policies 130 Other Time Off and Leaves • Sample Policy
Module 13: Transforming Your Management Team Into a Leadership Team
Day Three
• Top 10 Guidelines for Conducting Effective Leadership Team Meetings
PART 2. POSTEMPLOYMENT
• HR Action Plan
Module 8: New-Employee Orientation
• HR Strategic Action Plan (Detailed)
(aka On-Boarding) Day Five • Conditions Necessary for Success • Suggested Items to Cover During Orientation
• Case Studies
• Touring Your Organization
• Work on assignments
• Make a New Employee’s First Day Go Smoothly
• Multiple-Choice Assessment
• New Employee Paperwork
Module 9: Employee Handbooks • Two Versions for Two Different Purposes
Module 10: Labor Laws • Employment Classifications • Labor Laws by Number of Employees • Most Pertinent Laws Defined
Who Should Attend HR practitioners, HR Advisor, HR Supervisor, HR Consultant and line managers who wish to develop their interviewing skills for staff selection and appraisal, including HR Managers and Directors, HR Officers, Department Heads, Section Heads, Team Leaders.
Course Methodology You will work in teams on practical case studies to gain detailed hands-on experience using the tools and techniques discussed throughout the course. You will test various ideas to establish what works for you. Update yourself with the latest trends and best practice developments.
Case Studies This highly practical course includes case studies designed around best-practice companies based in the United States and Middle East.
Assessment And Certification After completing all learning modules, there will be a series of straight-forward multiple-choice quizzes based upon the content covered during the course. There will also be short break-out sessions where you will work on assignments and these may involve short follow up presentations. A cumulative pass-mark of 50%, in addition to a perfect attendance record, is required to be awarded the Professional Development Diploma from ICM. Should you wish not to take up the test, you will receive a Certificate of Completion from BTI based on your full attendance of the course.
REGISTRATION FORM
4 EASY WAYS TO REGISTER
Yes, Please register the following personnel to attend the workshop (Use copies of this form for additional participants)
1. Call 97165687222 2. Fax the registration form to 97165686661
1st Delegate
3. Email this form to reg@britain-institute.com
Name Mr/Mrs/Ms
4. Mail this form along with cheque/ deraft to British Training Institute P O Box 30002 Sharjah - United Arab Emirates
Position Telephone
Fax
Interested in running this course in-house ? Please call the Customised Training Solutions Team on 97165687222 or reg@britain-institute.com
2nd Delegate Name Mr/Mrs/Ms Position Telephone
COURSE FEES Fax
Email 3rd Delegate
1 Participant 2 Participant 3 Participant
4495 USD 4195 USD 3895 USD
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Hotel Reservations and Visa
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Please contact us for any assistance in Hotel Reservations or Visas.
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METHOD OF PAYMENT
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Cheque/Draft Payable to British Training Institute Bank Transfer A/C No.0034-396160-001 Emirates Islamic Bank Ajman Branch SWIFT: MEBLEAD IBAN: AE61 0340 0000 3439 6160 001
Invoice
AUTHORISATION
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Terms and Conditions Fees are inclusive of programme materials and refreshments
Authorising Manager Position Signature Date
Payment terms: Following completion and return of the registration form. Full payment is required within 5 days from receipt of invoice unless otherwise as stated in the invoice. BTI reserve the right to refuse admission, if payment is not received on time. Cancellation/Substitution: If you are unable to attend, you can send a substitute delegate in your place. If this is not possible, a $ 200 service charge will be payable. Registrations cancelled less than 2 weeks before the event must be paid in full. Cancellation must be received in writing by mail or fax before two weeks of the event. Non-payments and non-attendance does not constitute cancellation. If for any reason BTI decides to cancel or postpone the event, BTI is not responsible for covering airfare, hotel or other travel cost incurred by clients. Copyright: All intellectual property rights in all materials produced or distributed in connection with this event is expressly reserved with BTI, and any unauthorized duplication, publication and distribution is prohibited. Important Note: While every reasonable effort will be made to adhere to the advertised package, BTI reserves the right to change event dates, sites, location or omit event features or alternate offers shall be made.
British Training Institute
For complete programme information, contact: P.O. Box 30002, Sharjah United Arab Emirates Tel. : +971 6 568 7222 Fax : +971 6 568 8338 www.britain–institute.com