FORT COM DE TRA
Physical Evidence Repeat for duration of membership User Interaction
Seek changes in life style
Learn about the program thru word of mouth
Look up program websites
Register
Receive plan and tracking system
Download App
Take a shower
Track car fuel consumption
Order meal
Check in at local gym
Exercise
Check in at Comfort Trade
Shop at Trader Joe’s store
Keep daily consumption tracks
Post results on program social media
Attend class
Eat at Cafe
Check up at the centre
Instruct
Prepare food & drinks
Consult
Supervise
Help choose recipe
Write recipes and update site
Document records
Update social media pages
Web Hosting
Tracking & recording system
Web hosting
Cook at home
Refresh knowledge
Communicate in the community
line of interaction
Frontstage
Online presence & booking site
Design customized plans
Maintain the station
Database
Keep record of plans
Information process
Registration system
Processing system
Welcoming & counselling
Process sign in
Supervise
Welcome & Process
line of visibility
Backstage
Maintain prompts
Send Service Package to mail
Put member info in computer
Plan schedules
Put member info in computer
Maintain equipment
Clean Utensils and order Ingredients
Document records
Maintain shelves
Mailing
Registration System
Employee training
Registration system
Information system
Inventory
Processing system
Documenting system
Create events
internal interaction
Before membership
During membership
Web hosting
Direct interaction with Comforttrade’s tangible products
Information system
After membership
Information system
Documenting system
Web hosting
Information system