September 6, 2019
3
Interactive Customer Evaluation Comment Regarding Barracks Toilet:
My toilet has been broken for almost two and a half weeks now and I have not gotten any information on when it will be fixed. I would truly appreciate any information on the timeline for it getting fixed. It would be helpful to me and my roommate to be able to use our own toilet instead of going down to the first deck every time.
Response:
Thank you for bringing your issue to light. I would absolutely be as frustrated as you are with the lack of basic working bathroom facilities. These quality of life problems should not be taken lightly, as the ability to feel comfortable in your own residence affects your ability to come to work each day and perform at 100%. Although this type of barracks issue is currently classified as being “high priority, routine,” I personally consider barracks plumbing issues like yours to be handled as an emergency issue. This is a quality of life issue and I am not happy that it took as long as it did to be resolved. As such, I have directed the Public Works departments to ensure that barracks room toilets are fixed in a timely manner in the future, just as if I lived in the barracks myself. As always, the quickest way to resolution of a maintenance issue is by working with your RA to submit a trouble ticket, and then through your chain of command. If you have exhausted all possible avenues, even I will come out personally to help fix it. Bottom line: service members should have access to proper bathroom facilities and I will do everything I can
to make sure your living conditions meet minimum standards.
Comment Regarding Recycling Bins:
To increase recycling usage, it would be convenient to have plastic, paper/cardboard, and aluminum/ glass recycling dumpsters placed along with the six trash dumpsters located in the parking lot across the street from Building 476 (PSD) and on the left Building 436 next to Chock Full of Nuts / AMC Terminal onboard NAS II. It seems that there are a limited number of easily accessible recycling dumpsters on NAS II.
Response:
Thank you for providing feedback on the trash and recycling program. We always want to make sure that the supplied receptacles are sufficient and placed in effective locations. Your input can help inform our refuse contracts going forward. For a seemingly ordinary issue, this might seem like a burdensome process. Currently, the number of trash and recycling bins and their locations are specified in the vendor contract for base operating support services. However, you can submit a request for consideration to add recycling bins with your building manager. If funding is available and your request is approved, the contract can be modified to include an additional recycling bin.
Comment Regarding NAS I Pool: We just moved here a month ago, and while we are very impressed with the pool facilities (probably one of the best pools we’ve ever been to in the military), the cleanliness could "ICE" cont’d on Page 13
THE SIGNATURE
U.S. NAVAL AIR STATION SIGONELLA
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