Interactive Customer Evaluation

Comment Regarding Barracks Toilet:

My toilet has been broken for almost two and a half weeks now and I have not gotten any information on when it will be fixed. I would truly appreciate any information on the timeline for it getting fixed. It would be helpful to me and my roommate to be able to use our own toilet instead of going down to the first deck every time.

Response:

Thank you for bringing your issue to light. I would absolutely be as frustrated as you are with the lack of basic working bathroom facilities. These quality of life problems should not be taken lightly, as the ability to feel comfortable in your own residence affects your ability to come to work each day and perform at 100%.

Although this type of barracks issue is currently classified as being “high priority, routine,” I personally consider barracks plumbing issues like yours to be handled as an emergency issue. This is a quality of life issue and I am not happy that it took as long as it did to be resolved. As such, I have directed the Public Works departments to ensure that barracks room toilets are fixed in a timely manner in the future, just as if I lived in the barracks myself.

As always, the quickest way to resolution of a maintenance issue is by working with your RA to submit a trouble ticket, and then through your chain of command. If you have exhausted all possible avenues, even I will come out personally to help fix it. Bottom line: service members should have access to proper bathroom facilities and I will do everything I can to make sure your living conditions meet minimum standards.

Comment Regarding Recycling Bins:

To increase recycling usage, it would be convenient to have plastic, paper/cardboard, and aluminum/ glass recycling dumpsters placed along with the six trash dumpsters located in the parking lot across the street from Building 476 (PSD) and on the left Building 436 next to Chock Full of Nuts / AMC Terminal onboard NAS II. It seems that there are a limited number of easily accessible recycling dumpsters on NAS II.

Response:

Thank you for providing feedback on the trash and recycling program. We always want to make sure that the supplied receptacles are sufficient and placed in effective locations. Your input can help inform our refuse contracts going forward.

For a seemingly ordinary issue, this might seem like a burdensome process. Currently, the number of trash and recycling bins and their locations are specified in the vendor contract for base operating support services. However, you can submit a request for consideration to add recycling bins with your building manager. If funding is available and your request is approved, the contract can be modified to include an additional recycling bin.

Comment Regarding NAS I Pool:

We just moved here a month ago, and while we are very impressed with the pool facilities (probably one of the best pools we’ve ever been to in the military), the cleanliness could definitely use some improvement. The areas with tables & chairs have lots of bird droppings, the grounds are dirty, and the pool itself could use a deep cleaning (tiles are black near the slide area). Thank you!

Response:

Welcome to Sigonella, and thank you for taking the time to give us feedback about our MWR facilities. We are glad you are making full use of the installation’s pools. Regarding your concerns about cleanliness, the NAS I pool will soon be drained to properly deep clean the tilework. In addition, we have made note of your comments about the dirty surfaces. Considering the outdoor nature of that facility, it is an ongoing challenge to keep up with the cleanliness, and we will make note to put more focus on this area.

For any future questions or suggestions, please contact Elizabeth Leonard, MWR Fitness Director, at DSN 624-0504 / COMM 095-56-0504.

Comment Regarding NGIS:

My complaint is directed towards the NAS II NGIS housekeeping department. The service is certainly the worst I have experienced, and I have stayed at more than 70 hotels. The biggest issue is that they do not change sheets unless someone asks. One week, my sheets were not changed for seven days in a row. Even after contacting the front desk to request service, they dropped the ball and did not relay the information. I literally had to either call or physically tell the maid to change my sheets or they would not. I remember one day housekeeping did not even go inside my room. When I arrived there after work, I called the front desk and housekeeping had left for the day. One day the maid actually left the trash in my room and that was totally unacceptable. During my stay, I had to get the manager involved once because my room supposedly got cleaned but the work was sloppy. Whoever did the job took no pride or professionalism in doing their job. The manager at the time came with someone else to clean up and that should have not had happened. NGIS is not cheap, so I expect the service to better. Also, our men and women in service deserve more and NGIS definitely needs to step it up.

Response:

Thank you for taking the time to provide us with your valuable feedback. I personally contacted the NGIS general manager to specifically address your issue. We apologize for your less than satisfactory stay. It is NGIS policy to replace the sheets at least twice a week for extended stay guests, or any time prior to that if necessary. We are working hard to make sure that this does not happen again in order to provide the highest level of service to our customers. We are very sorry for not being able to meet your expectations of cleanliness and efficiency. We hope to serve you better in the future and provide the service you deserve. If you have any further questions please do not hesitate to contact NGIS Manager, Ms. Anna Longo, at Anna.Longo. IT@eu.navy.mil or DSN 624- 6829 COMM 095-86-6829.

Bravo Zulu!

Security

“My car was hit in the parking lot and no note was left. MA Shirley and his partner came on the scene promptly, were very courteous, and explained the reporting process to me. The security forces here do an awesome job, especially with the heat and weather conditions they have to work in. The force is professional, and does their job well. Kudos to MA Shirley, his partner, and the entire security force staff.”

MVRO

“This comment is for the Motor Vehicle Registration Office. Guise helped me the other day and was absolutely phenomenal. She was kind, knowledgeable, patient, and very helpful. I wish everyone was half the help she was. Thanks!”

MWR

“I want to give a huge shout to Tom Kubalewski at MWR. My husband left his phone on a bus rented through MWR from an event on a Friday evening. He needed the phone and we were able to track it to the parking lot where the bus was parked. I contacted Tom and since the bus was near his home, he picked up the phone from the company on that Saturday morning and delivered it himself to our friend’s home. He went above and beyond to help us. What an amazing person!”

“I organized a volunteer appreciation party at the Midtown theatre at NAS I and everything went smooth and the event was a huge success! The manager, Darryl Chandler, helped with the organization leading up to it and the day of, and Chris Chattman also helped on the day of the party. Both were very approachable and listened to our concerns and requests. Great job to them! We were able to set up with ease, and they helped us move tables outside of the theatre to set up for our initial gathering. Thank you for helping us say thank you to our volunteers!”

“A HUGE shout out to Eric Barge and all those that volunteered their time to make the wrestling camp a big success. My son talked about this camp daily and was so excited to show me what he learned in a short amount time at their “mini tournament” on the final day. I am a completely satisfied parent. I know these camps take time, commitment, and most of all experienced volunteers willing to share and teach what they know. Your dedication does not go unnoticed. FABULOUS JOB!!!!!”

Housing

“I would like to give a shout out to Mr. Peter Faulk and his staff. They really helped me out when my housing situation fell through. They truly care and are there to serve. Thank you, Housing!!

“I live on the economy and the refrigerator broke at 2100 one night. I called the urgent help line, and within two hours I had a new refrigerator! I want to say thank you to the housing staff as well as the two guys who had to carry the new refrigerator up to the 3rd floor as well as take the old one back down. The housing staff is the best that I have worked with in my 25-plus years of being in the Navy. BRAVO ZULU to Mr. Faulk and his staff!”

NAVSUP Personal Property

“We had our household goods packout on recently with Golden. In one day, they accomplished everything. They were polite, fun, and thoughtful. They took great care in wrapping each of my demijohns in bubble wrap and cushioning them in boxes. They also carefully documented all items on the inventory sheet and were very thorough in their packing. They made this day way less stressful and were much more organized, especially after five stateside moves. “Sebastian from NAVSUP stopped by to check on things and was so pleasant to speak to and continued to put our minds at ease. What a fantastic group of people to do business together with!”