NoVacancy Event Guide 2023

Whether it is your first or fifth time at NoVacancy, we thank you for your support and for being an integral part of making this event a reality. As we bring the most influential voices, exhibitors, industry experts and operators together under one roof, we can’t wait for you to discover the exciting opportunities this year’s event has in store for you.

This year, we have carefully handpicked an incredible lineup of exhibitors, showcasing the latest and greatest innovations in the hotel sector. We are pleased to welcome our new exhibitors to the show, with a whopping 40% new suppliers in 2023 bringing fresh perspectives, cutting-edge products, and groundbreaking solutions to the table. This infusion of new suppliers ensures that you will have access to a diverse range of options for your business from state-of-the-art technologies to innovative guest experience solutions and sustainable practices.

As an industry, we’ve demonstrated remarkable resilience and adaptability in recent years. However, with ongoing economic uncertainty, it is more critical than ever to explore innovative solutions to elevate your hotel and ensure its longterm success. Focused around the theme of ‘innovate to elevate,’ our summit program has been developed in collaboration with industry experts, speakers, and attendees to tackle the most critical challenges in the field. Whatever your challenges are, we’re confident you’ll find your answers over the next two days.

We’re also continuing our commitment to gender equality by ensuring a minimum 50% female gender balance across our speaker program.

NoVacancy is the place to be for industry networking opportunities - where the industry meets and business gets done. We encourage you to take advantage of this fantastic opportunity to make meaningful connections and collaborations, whether in one of the many networking spaces on the show floor or at our NoVacancy Bar. This year, we are thrilled to introduce new networking events tailored to specific segments of the industry. The Women in Hospitality Leadership event celebrates influential women in the industry and our Young Hotel Leaders event brings together the rising stars of the industry with established leaders, creating a space for connection and growth among professionals.

Thank you again for taking time out of your busy schedule to attend NoVacancy. Our team, exhibitors, sponsors and speakers have given their passion, dedication and commitment to make this event a success. We sincerely hope your attendance was worthwhile, and hope to see you again in 2024.

MEET THE TEAM

Louise Ebbrell Head of Content

Matthew Gatfield

Shannon Terry Operations Manager

Colin Williams Marketing Director

Mariana Groth da Silva Marketing Executive

Laura Flannery Marketing Manager

Brad Langton CEO

Rachael Sexton Senior Events Coordinator

Ashley Whittle Marketing Coordinator

Josko Kazija Sales Manager Jason Gazal Sales Manager

Vivienne Beech Sales Executive

Dane Harland Sales Manager

We are delighted to welcome you back to NoVacancy as we return bigger and better than ever.

SPONSORS

With thanks

SPONSORS

INDUSTRY & MEDIA PARTNERS

ORGANISERS OFFICE

Located on level 5 of the Exhibition Centre.

LOST AND FOUND

Please enquire at the ICC Sydney Exhibition Centre customer Service Desk located on level 2 next to hall 4.

FIRST AID

In the event of any accident or emergency, please report this to an Organiser at the Organiser’s Office or Security at the entry of the show.

ATMs

ATMs are located at the southern end of level 2 at the ICC Sydney Exhibition Centre.

TOILETS

Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls.

CLOAKROOM

The venue cloakroom is located on level 2 next to hall 4 (Customer Service Desk).

NO SMOKING

The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated smoking areas should you wish to smoke.

NO CANVASSING

Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organiser’s Office located on level 5 of the Exhibition Centre.

PRIVACY

Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns, please contact National Media on +61 7 5510 5100.

Product Sourcing

With 250+ cutting edge suppliers showcasing innovations for every operating part of your accommodation business, NoVacancy brings all the leading industry suppliers together in one room. The creators and teams behind the solutions on the exhibition floor are experts in their domain - leverage their knowledge and explore their solutions. For a full list of companies and brands, see page 56. Refer to the map at the back of the magazine to explore dedicated zones covering:

• Interiors & Furniture • Sustainability • Technology

The Summits

With seven summits carefully curated for specific industry functions, you’re guaranteed to increase your expertise with sessions full of practical advice and growth strategies for you, your team and your business. At NoVacancy, you have the freedom to customise your agenda by attending sessions that cater to your specific requirements from the comprehensive education programme. Choose from a range of engaging sessions tailored to various business functions at the summits. See pages 12-13 for the agendas.

HOTEL TECHNOLOGY DEMOS

Experience the future of technology. 20-Minute Demos provide a concise and transparent overview of the solutions on offer. No fluff, just the key features and advantages presented in an easily digestible format. For more information about Hotel Technology Demos, please see pages 50-51.

Young Hotel Leaders Networking Event

NoVacancy is proud to introduce our exclusive networking event aimed at connecting young and established hotel leaders. Escape the noise of the expo floor to this intimate networking event, where you will have the opportunity to forge meaningful connections, expand your network and explore new opportunities. Whether you are looking to progress your career or nurture emerging talent, this is a great opportunity to gain knowledge and unlock an array of possibilities.

 Thursday 31 August, 14:00 - 15:30, Meeting room - Level 5

Limited space available. Please see the NoVacancy website for more details.

Women in AccommodatioN

Join us to celebrate the remarkable strength, talent, and resilience of women in hotels and accommodation. Connect with like-minded professionals and explore the unique challenges women face within the industry. Our morning kicks off with a light breakfast and connections with peers, new and old. We then delve into two powerful panels.

1. On reflection: Lessons learned and advice to my younger self. Leaders from Accor, IHG Hotels & Resorts and Crystalbrook will share insights gained from their own remarkable careers. Discover the lessons they’ve learned, the advice they would give to their younger selves, and the strategies they employed to overcome challenges along the way.

2. On breaking barriers: Career journeys shared. Our panel of inspiring female accommodation professionals will share their unique lessons about courage and resilience, reimagining what’s possible, challenging the status quo, overcoming diversity, and paving the path forward for others.

Finish the morning with coffee, laughs, and new connections before NoVacancy Expo opens.

Speakers:

Renae Trimble, CEO, Accor Plus

Deanna Varga, CEO & Founder, Mayvin Global

Melissa Gruse, Group Director, Crystalbrook Collection

Dean Jones, Vice President Commercial, Japan, Australasia, Pacific (JAPAC), IHG Hotels & Resorts

 Friday 1 September, 8am, Seminar Room B - Level 5

Limited space available. Please see the NoVacancy website for more details.

online travel SUCCESS HUB

Sponsored by

Powered by Booking.com, the Online Travel Success Hub is a series of short sessions to help you get the most out of working with online travel agents. Discover tips, learn best-practice, bring your challenges, and leave with actionable ideas to implement back at your property. See website for session times and details.

Complimentary Refreshments

Visit the Recharge Lounge for a complimentary coffee courtesy of Aruma at Stand 1002. Grab a complimentary bottled juice courtesy of IDeaS at Stand 845.

Sponsored by

The Central Lounge

Located at the heart of the show floor, our exclusive space offers an unforgettable experience with live music and delectable catering. Elevate your business, seize opportunities, and make your mark in the industry at the Central Lounge.

NoVacancy Bar

Join us at this year’s vibrant social haven, offering a delightful array of drinks to sample and direct access to industry professionals. Whether you crave inspiration, networking, or relaxation, this is the place to be.

AGENDA | THURSDAY

Leveraging technology to improve guest experience

Competing with the big brands: How small hotels have a distinct advantage

Nick Ellis, Director of Innovation and Technology, Salter Brothers Luxury Collection; Jackie Douglas, President, HSMAI; Timo Lorenzen, Cluster Hotel Manager, Veriu; Felicity Arthur, General Manager, SKYE Suites & Hotels

Milton Purcell, Regional Hospitality Practice Manager, NEC Australia; Howard Phung, Director of Digital, Data & Technology, Pro-invest; Heidi George, Director of Operational Excellence, TFE Hotels; Nicole Dobson, Regional Vice President Australia New Zealand and Pacific, Amadeus; Brendon Granger, Hotel Technology Specialist, Technology

Digital marketing mastery: Tailor the most cost-effective digital marketing strategies for YOUR property and budget

Pioneering sustainable design solutions for eco-friendly hotels

4 Hotels

Unlocking the potential of AI: Tips and tricks to streamline your operations

Cooper Jitts, Founder, Talk Agency; Victoria Peterson, Director of Marketing Communications, Langham Hospitality Group; Amy Cherry, Director Digital Performance, Accor; Jude Bulger, Co-Founder & Managing DIrector, Nuvho

Staffing trials and tribulations (when you’re too small to offer career trajectories)

Sonny Vrebac, CEO and CoFounder, Bubbletent Australia

Nick Ellis, Director of Innovation and Technology, Salter Brothers Luxury Collection; Menilik Henry Dyer, Head of Growth, Preno; Hossein Khosravi, CTO, Intellisoftware; David Thompson, CEO & Co-Founder, Myma.ai; Miki Sherry, Sales Director, APAC, Revinate

The secret to creating social media video that captivates and converts

Hybrid hotels: Navigating mixed use luxury

Caspar Schmidt, Founder & Managing Director, QCC Collection Group & Motif Retreats; Tina Fox Interior Design Lead, Scott Carver; Connie Alessi, Director, Alessi Design & Build; Angela Biddle, Principal, Fender Katsalidis 11:30 AM

Amaury Treguer, Co-Founder, Bread Agency

Strengthen your cybersecurity defences: Protecting your most valuable and vulnerable asset

Impressive ways marketers are using AI (and how you can use it to drive more bookings)

Designing dynamic live-work-play spaces

Nic Brunsden, Principal and Creative Director, Nic Brusden 12:30 PM

How to create a standout website that engages and converts visitors

Jessy Meredith, Director of Marketing, Nuvho

GA4 for hoteliers: Everything you need to know

Sihil Piyasiri, Head of Technology Field Services, SEAK & JAPAC, IHG Hotels & Resorts; Mahendra Samarawickrama, Director, Meta61; Krishna Chua, Cluster IT Specialist, Marriott; Charlie Hales, Director, Waterstons

How digital touchpoints can supercharge the guest experience (and boost your revenue)

Alexandra Senter, CEO, The Big Smoke Agency; Miki Sherry, Regional Director, APAC, Revinate; Paul Hadida, General Manager, APAC, SevenRooms; Jennifer Vandekreeke, Consultant; Jorn Sanda, Founder, exilite

SEO 2.0: Elevate your online visibility and drive more traffic

Hospitality design confidence: Focus on wellbeing and user experience

Angela Biddle, Principal, Fender Katsalidis; Juliet Ashworth, Creative Director, CHADA; Brenton Smith, Director, Bates Smart; Ryu Ogino, former Project Design Manager, The Star Entertainment Group; Tracey Wiles, Principal & Regional Design Leader 1:30 PM

Benjamin Kreig, Area Vice President Strategic Accounts Asia Pacific, Futurelog; Emilie Couton, Managing Director, Asia Pacific, D-Edge Hospitality Solutions; Rob Fleischer, VP Sales and Marketing, Delion Wireless; Rachel Pelikan, Master Principal Solutions Engineer Hospitality JAPAC, Oracle Hospitality

Tamie Matthews, Founder, RevenYOU

How to take professionalquality photos of your property that sell (using only your phone)

Contactless technology: Overcoming challenges, unlocking solutions

Aishling Farrell, General Manager, Orange Line

Samson Tiew, Director, ODO 2:30 PM

Matthijs Welle, Chief Executive Officer, MEWS; Patricia Brennan, Vice President Strategic AccountsDistribution, Shiji; Michael Benikos, Managing Director, ASSA ABLOY; Howard Phung, Director Of Digital, Data & Technology, Pro-Invest Group

Essential insights: What you should know about traveller behaviour and their path to purchase in 2023

Embracing AI in the design and delivery of hospitality projects

Kate Branch, Social Media Manager & Photographer, Emerald City Hotels

Low cost and no cost marketing tools you need in 2023

Bart Sobies, CEO & Founder, iBooked.online; Kelley Rigby, Founder & Director, Letts Rebuild; Juliet Ramzan, General Manager, Little Hotelier; Mandy Clarke, Publisher & Editor of AccomNews & Resort News, Multimedia Pty Limited

How to choose the best technology for your hotel (that you actually need)

Ted Horner, Owner, E Horner & Associates; Maria Taylor, Head of Commercial APAC, Amadeus; Damien Murphy, Co-founder, HConnect; Jerome Sumagui, Vice President IT - Pacific, Accor

Michael Brennan, Director, Business Development, Expedia Group

Want to increase loyalty? This is what you need to do

Mat Dalby, Head of Design, Wild Modular 3:30 PM

Jackie Douglas, President, HSMAI; Melissa Gruse, Group Director, Marketing, Crystalbrook Collection; Renae Trimble, CEO, Accor Plus

Design horizons: Exploring future-forward trends in 2023 and beyond

Juliet Ashworth, Creative Director, CHADA; Rosie Morley, Principal, Fender Katsalidis; Rachel Luchetti, Principal, LUCHETTI KRELLE; Candice Bradley, Associate Director, Carr

Profit drivers: Practical strategies to boost revenue

Eoin Loftus, Managing Director, Loftus Advisory; Jurgen Ortelee, Managing Director of APAC, IDeaS Revenue Solutions; Madhavi Nagarajan, Head of Revenue & Distribution, Ascott Australia; Kristy Edwards, Director of Revenue, BWH Hotels; Matthias Dybing, Co-Founder & Director, Nuvho

Why silos between sales and marketing are crushing your revenue, and how to solve it

Heath Delfos, Global Director of Revenue Optimization, Staywell Group; Shaizeen Contractor, Head of Commercial, Hilton; Anthony Stanley, Director of Performance & Revenue Management, Choice Hotels AsiaPac; Deanna Varga, CEO & Founder, Mayvin Global

Leveraging the triple bottom line: Why you can’t afford to ignore sustainability

Sarah Rhodes, Environmental sustainability change maker, Plastic free SEA; Andrew Buchel, Sector Lead, NABERS; Luke Brodie, Director, Managing Director, Vendella Australia; Tish Nyar, Director of Operations, TFE Hotels

Measuring what matters: Gauging progress, driving change

FRIDAY | AGENDA

Clear skies ahead?

How to remain agile in a dynamic industry

Sarah Derry, CEO, Accor; Michael Johnson, CEO, Accommodation Australia; Fiona Pereira, Director of Talent Acquisition, Marriott; Antony Ritch, CEO, TFE Hotels; Julian Clark, CEO, Lancemore Group

Industry outlooks: Prepare for the challenges and opportunities of the future

Beauty and accessibility: Aligning aesthetics and inclusive design

Callie Van Der Merwe, Founder, Design Partnership; Kerry Williams, Founder/Director, Accessible Accommodation (The Accessible Group); Connie Alessi, Director, Alessi Design & Build; Amber Pope, Hotel Operations and Guest Experience Manager, Curlewis Golf Club

Integrating First Nations knowledge into hotel design

Optimise your distribution strategy and win more bookings

Emily Foster, Head of Commercial, Pro-Invest; Marit Connell, Director of Revenue, TFE Hotels; Chantelle Veness, Group Director Sales & Marketing, Lancemore Group; Luke Raynor, National Revenue Manager, Ingenia Holiday Parks

Andre Russ, Vice President, Business Development & Sales, EarthCheck

Cost vs conscience: The sustainable travel dilemma

Matthew Burke, Regional DirectorPacific, South Asia & Japan, STR

Tried and tested tactics to exceed expectations and win over the modern guest

Anthony Metcalfe, Director of Rooms, Capella; Joanne Sproule, Group GM of Accommodation, PUBLIC; Wayne Tarranto, Chief Operating Officer, Ovolo Hotels; Kim Mahaffy, General Manager, Pier One Sydney Harbour; Melissa Kalan, CEO, ARMA

Design destinations: Architecturally-designed hotels in regional development, growth and tourism

Kate Russell, CEO, Supply Nation; Tim Phillips, Managing and Creative Director, Tilt Industrial Design; Trish McCann, Marketing DIrector, Interface 12:30 PM

Market segmentation: How AI can help you unlock hidden revenue opportunities

Chris Hallet, Director of Revenue, Japan Asia Pacific, IHG Hotels & Resorts; Marika Sanigorska, Regional Director, Enterprise, Siteminder; Moana Heal, Senior Solution Engineer, Oracle Hospitality; Bart Sobies, Founder, ibooked.online

Melissa Ellison, Area Manager, Booking.com

Conflicting interests, united sustainability: Overcoming challenges in hotel sustainability

Brendon Granger, Hotel Technology Specialist, Technology 4 Hotels; Amanda Cottome, Director Brand Experience and Sustainability, Ovolo Hotels; Adam Susa, Senior Manager, Engineering - Australasia, IHG Hotels & Resorts; Anton Van Den Brink, Director of Engineering, Sheraton Grande Sydney Hyde Park

Shifting your mindset: Innovative strategies to recruit and retain top talent

Nick Travers, Co-founder and Director, Technē Architecture + Interior Design; Sam Sempill, Associate Director, Technē Architecture + Interior Design 1:30 PM

Stephen Fergusson, National CEO, Australian Hotels Association; Nicole Downs, Group Director People and Performance, Ovolo Hotels; Paul Richardson, CEO, ICC Hotels; Lynda Ugarte, Head of Human Resources Japan, Australasia and Pacific, IHG Hotels & Resorts; Gemma McCourt, Managing Director, Hotel Mentor

Integrating human behaviour with hospitality design

ANZ’s must know hotel trends for 2023-24, backed by data

Amit Peshawaria, Head of Asia Pacific and Oceania, OTA Insights; Melissa Kalan, Director, ARMA; Monique Curry, Channel Optimization Manager, JAPAC / SEAK, IHG Hotels & Resorts; Murtaza Rangwala, Franchisee Performance Manager, Choice Hotels

Sustainability made simple: Impactful initiatives that work

Paul Hutton, Area Vice PresidentHead of Australasia, APAC, Hilton; David Young, Chief Sustainability Officer & Director of ESG, Accor; Elissa Keenan, CEO, Eco Tourism; Leanne Stocks, Director of Sales and Marketing, BWH Hotels; Carol Nesbitt, Director, Flexkeeping

Creating a culture of wellbeing: Strategies for increasing health, happiness, and productivity for you and your team

Renae Trimble, CEO Accor Plus; Dino Mezzatesta, CEO, Cronulla Sharks; Caspar Schmidt, Founder & Managing Director, QCC Collection Group & Motif Retreats; Emma Hynes, Director of Operations - Australasia & Pacific, IHG Hotels & Resorts; Craig Hooley, COO, Minor Hotels

Boutique luxury designs: Inside the Palm Beach Hotel

Callie Van Der Merwe, Founder, Design Partership 2:30 PM

How booking behaviour is evolving (and how to take advantage)

Nikita Beresnev, Commercial Director, Nesuto Holdings; Kristin Rollinson, Chief Integrator, Revenue 20/20; Kelly Brady, Portfolio Director of Revenue, Pro-invest; Darren Karshagen, Senior Director, Market Management, Expedia Group

Trash talk: Top tips to reduce and reimagine waste

Mark Curry, Nutritionist, Nootropics Expert and Sustainability Director, Savvy Beverages; Dr Christopher Warren, CEO & Founder, My Green Butler; Peter Weingartner, Director, Swisstrade; Cindy Van Der Wal, ESG Manager, Pro-Invest; Kathryn Carling, Hotels General Manager, Doma Hotels

Destination NSWThe essential insights you need to know

Danny Juric, Director, Plus Architecture 3:30 PM

Steve Cox, CEO, Destination NSW

How to achieve a net zero hotel room interior

Emma Leckie, Associate, Scott Carver; Jee-Wei Tay, Sustainability Consultant, Arup

Please see the website for more speakers.

SPEAKERS

Adam Susa Senior Manager, Engineering - Australasia, IHG Hotels & Resorts

Aishling Farrell General Manager, Orange Line

Alexandra Senter CEO, The Big Smoke Media Group

Amanda Cottome Director, Brand Experience and Sustainability, Ovolo Hotels

Amaury Treguer Co-Founder, Bread Agency

Amber Pope Hotel Operations and Guest Experience Manager, Curlewis Golf Club

Amit Peshawaria Head of Sales, APAC & Oceania, OTA Insights

Andre Russ Vice President Business Development & Sales, EarthCheck

Andrew Buchel Sector Lead, NABERS

Angela Biddle Principal, Fender Katsalidis

Anthony Metcalfe Director of Rooms, Capella

Anthony Stanley Director of Performance & Revenue Management, Choice Hotels Asia-Pac

Anton Van Den Brink Director of Engineering, Sheraton Grande Sydney Hyde Park

Bart Sobies CEO & Founder, iBooked.online

Benjamin Krieg Area Vice President Strategic Accounts Asia Pacific, Futurelog

Brendon Granger Hotel Technology Specialist, Technology 4 Hotels

Brenton Smith Director, Bates Smart

Callie Van Der Merwe Founder, Design Partnership

Candice Bradley Associate Director, Carr

Christopher Warren CEO & Founder, My Green Butler

Danny Juric Director, Plus Architecture

Carol Nesbitt Director, Flexkeeping

Cindy Van Der Wal ESG Manager - APAC, Pro-invest Group

Darren Karshagan Senior Director, Market Management, Oceania, Expedia Group

Caspar Schmidt Founder & Managing Director, QCC Collection Group & Motif Retreats

Connie Alessi Director, Alessi Design & Build

David Thompson CEO & Co-Founder, Myma.ai (Formerly Book Me Bob)

Chantelle Veness Group Director Sales & Marketing, Lancemore Group

Cooper Jitts Founder, Talk Agency

David Young Chief Sustainability Officer & Director of ESG, Accor

Charlie Hales Director, Waterstons

Craig Hooley COO, Minor Hotels

Dean Jones Vice President Commercial, Japan, Australasia, Pacific (JAPAC), IHG Hotels & Resorts

Chris Hallett Director of Revenue Management, Japan, Australasia, Pacific IHG Hotels & Resorts

Damien Murphy Co-founder, HConnect

Deanna Varga CEO & Founder, Mayvin Global

Kristy Edwards Director of Revenue, BWH Hotels

Kristin Rollison Chief Integrator, Revenue 20/20

Krishna Chua Cluster IT Manager, Marriott International, Inc.

Leanne Stocks Director of Sales and Marketing, BWH Hotels

Luke Brodie Managing Director, Vendella Australia

Luke Rayner National Revenue Manager - Tourism, Ingenia Communities

Kate Russell CEO, Supply Nation

Kathryn Carling General Manager, Doma Hotels

Kelley Rigby Founder & Director, Letts Rebuild

Kelly Brady Portfolio Director Revenue, Pro-invest

Kerry Williams Founder / Director, Accessible Accommodation (The Accessible Group)

Kim Mahaffy General Manager, Pier One Sydney Harbour

Dino Mezzatesta CEO, Cronulla Sharks

Elissa Keenan CEO, Eco Tourism

Emilie Couton Managing Director, Asia Pacific, D-EDGE Hospitality Solutions

Emily Foster Head of Commercial, Pro-invest Hotels

Emma Hynes Director of Operations‚ Australasia & Pacific, IHG Hotels & Resorts

Eoin Loftus Chairman of the Board of Directors, Tourism Industry Council SA

Felicity Arthur General Manager, SKYE Suites

Fiona Pereira Director of Talent Acquisition, Marriott

Gemma McCourt Managing Director, Hotel Mentor

Heath Delfos Global Director of Revenue Optimization, Staywell Group

Heidi George Director of Operational Excellence, TFE Hotels

Hossein Khosravi Chief Technological Officer, Intellisoftware

Howard Phung Director of Digital, Data & Technology, Pro-invest

Jackie Douglas President, HSMAI

Jee-Wei Tay Sustainability Consultant, Arup

Jennifer Vandekreeke Consultant

Jerome Sumagui Vice President Information Technology - Pacific, Accor

Jessy Meredith Director of Marketing, Nuvho

Joanne Sproule Group General Manager of Accommodation, PUBLIC

Jorn Sanda Founder, exilite

Juliet Ashworth Creative Director, CHADA

Juliet Ramzan General Manager, Little Hotelier

Jurgen Ortelee Managing Director of APAC, IDeaS Revenue Solutions

Kate Branch Social Media Manager & Photographer, Emerald City Hotels

SPEAKERS

Nikita Beresnev Commercial Director, Nesuto Holdings

Patricia Brennan Vice President Strategic AccountsDistribution, Shiji

Paul Hutton Area VP APAC, Head of Australasia, Hilton

Paul Richardson CEO, ICC Group Hotels

Peter Weingartner Director, Swisstrade

Rachel Luchetti Principal, LUCHETTI KRELLE

Neil Fairall Senior Consultant, Stay Experience Products, IHG Hotels & Resorts

Nic Brunsdon Principal and Creative Director, Nic Brunsdon

Nick Ellis Director of Innovation and Technology, Salter Brothers Luxury Collection

Nick Travers Co-founder and Director, Technē Architecture + Interior Design

Nicole Dobson Regional Vice President, Australia New Zealand and Pacific, Amadeus

Nicole Downs Group Director, People & Performance, Ovolo Hotels

Lynda Ugarte Head of Human Resources, Japan, Australasia and Pacific, IHG Hotels & Resorts

Madhavi Nagarajan Head of Revenue & Distribution, The Ascott Limited

Mahendra Samarawickrama Director, Meta61

Mandy Clarke Publisher & Editor of AccomNews & Resort News, Multimedia Pty Limited

Maria Taylor Head of APACHospitality, Amadeus

Marika Sanigorska Regional Director, Enterprise, SiteMinder

Marit Connell Director of Revenue, TFE Hotels

Mark Curry Nutritionist, Nootropics Expert and Sustainability Director, Savvy Beverages

Mat Dalby Head of Design, Wild Modular

Matthew Burke Regional DirectorPacific, South Asia & Japan, STR

Matthias Dybing Co-Founder & Director, Nuvho –The Hotel Collective

Matthijs Welle Chief Executive Officer, Mews

Melissa Ellison Area Manager, Booking.com

Melissa Gruse Group Director, Marketing, Crystalbrook Collection

Melissa Kalan CEO, ARMA

Menilik Dyer Head of Growth, Preno

Michael Benikos Managing Director, ASSA ABLOY

Michael Brennan Director, Business Development, Media Solutions, APAC, Expedia Group

Michael Johnson CEO, Accommodation Australia

Miki Sherry Regional Director, APAC, Revinate

Milton Purcell Regional Hospitality Practice Manager, NEC Australia

Moana Heal Senior Solution Engineer, Oracle Hospitality

Monique Curry Channel Optimisation Manager – JAPAC / SEAK, IHG Hotels & Resorts

Murtaza Rangwala Franchisee Performance Manager, Choice Hotels

Rachel Pelikan Master Principal Solutions Engineer Hospitality JAPAC, Oracle Hospitality

Renae Trimble CEO, Accor Plus

Rob Fleischer VP Sales and Marketing, Delion Wireless

Rosie Morley Principal, Fender Katsalidis

Ryu Ogino Previous Project Design Manager, The Star Entertainment Group

Sam Semppill Associate Director, Technē Architecture + Interior Design

Samson Tiew Founding Director, ODO

Sarah Derry CEO, Accor

Sarah Rhodes Founder, Plastic Free SEA

Shaizeen Contractor Senior Commercial Director, Hilton

Steve Cox Chief Executive Officer, Destination NSW

Tamie Matthews Founder, RevenYOU

Ted Horner Owner, E Horner & Associates

Sihil Piyasiri Head of Technology Field Services, SEAK & JAPAC, IHG

Stephen Ferguson National CEO, Australian Hotels Association

Tim Phillips Managing & Creative Director, Tilt Industrial Design

Timo Lorenzen Cluster Hotel Manager, Veriu

Tina Fox Senior AssociateInterior Design Lead, Scott Carver

Victoria Peterson Director of Marketing Communications, Langham Hospitality Group

Wayne Taranto Chief Operating Officer, Ovolo Hotels

Top 5 TRENDS in

hotels and accommodation you need to know in 2023

If there’s one thing the hotel industry has excelled at in the past few years, it’s adaptation. Whether it’s the curveballs thrown by the pandemic or the more recent hurdles of inflation, rising costs, labour shortages, and evolving guest expectations, we’ve been learning to adapt, be agile and respond to shifts in the industry and our environment. To stay ahead, it’s crucial that we keep informed about the latest trends and developments in our industry. We’ve had a busy 12 months speaking to hundreds of leaders in the hotel and accommodation industry, we’ve narrowed down our top five trends that you need to be across this year.

Artificial Intelligence 1.

Artificial intelligence is having a huge impact on society. Reports indicate that AI could potentially triple economic growth rates by 2030, and the ways in which we can use this powerful tool are endless. As a hotel or accommodation provider, it’s important to understand how to leverage AI tools, because this can significantly impact the way you operate and provide services to guests. By automating and increasing efficiency, you have the opportunity to free your staff to focus on more important tasks, like building relationships and providing personalised service to guests. And prioritising relationships is what keeps your guests coming back for more.

If you want to learn more, check out the Hotel Marketing and Small Hotelier Summits where we’ll deep dive into the world of AI for marketing and explore tools, strategies (and precautions) to consider when using AI. Over at the Revenue & Distribution Summit, we’ll look at using AI in market segmentation, allowing you to predict patterns, personalise offerings and ultimately drive profits. At the Hotel Technology Summit, we’ll uncover how to leverage AI to streamline your operations, ultimately saving you time and money and at Design Talks, we’ll explore how AI is being used in construction and supply chain management. Whatever your experience with AI, our speakers and panellists are experts in their fields and will provide valuable insights into how to make AI work for you.

Don’t Miss:

 Unlocking the potential of AI: Tips and tricks to streamline your operations, Hotel Technology Summit, Day 1, 11:30am

 Impressive ways marketers are using AI (and how you can use it to drive more bookings), Hotel Marketing Summit, Day 1, 12:30pm

 Embracing AI in the design and delivery of hospitality projects, Design Talks, Day 1, 2:30pm

 Low cost and no cost marketing tools you need in 2023, Small Hotelier Summit, Day 1, 3:30pm

 Why silos between sales and marketing are crushing your revenue, and how to solve it, Revenue & Distribution Summit, Day 2, 1:30pm

2.

Sustainability 3.

The demand for sustainable accommodation is on the rise, and it’s clear that your guests are becoming more conscious about the impact of their travel choices.

Recent studies show that a majority of travellers now prefer sustainable travel options. Your customers are actively seeking accommodation that prioritises environmental and social responsibility. So, as a hotel or accommodation provider, it’s essential to step up and integrate sustainable practices into your daily operations. By doing so, you are not only attracting environmentally conscious guests but also gaining a competitive edge in the market and enhancing your brand reputation.

Sustainability should be on everyone’s agenda in 2023. Embracing sustainability is not just a trend; it’s a smart business move that aligns with the evolving preferences of your customers.

That’s why at NoVacancy, we have an entire summit dedicated to helping you achieve your goals. We understand that taking the first steps can be challenging, so we have assembled a stellar lineup of experts to share simple yet effective initiatives that can make a big difference to our people, profit and planet. We’ll explore successful sustainability initiatives that not only work, but also have the potential to boost your revenue; how to measure and communicate your sustainability metrics; explore waste management and explore solutions to common challenges we hear about time and time again. We’ll also explore how hotel design can contribute to minimising your environmental footprint from day one.

Make sure you check out the Sustainability Zone - an area dedicated to showcasing the most innovative companies and their cutting-edge sustainability solutions. Explore a curated collection of the best eco-friendly products and services to meet all your sustainability needs from FF&E and sustainable lighting, to energy and cost saving solutions.

Don’t Miss:

 Sustainability Zone, Day 1 & 2, front left of showfloor

 Sustainable Hotel Summit, Sessions run on Day 2 from 10:30am - 3:30pm

 Pioneering sustainable design solutions for eco-friendly hotels, Design Talks, Day 1, 10:30am

 How to achieve a net zero hotel room interior, Design Talks, Day 2, 3:30pm

Leveraging Technology to Enhance the Guest Experience

It’s an exciting time in the hotel technology space. New technologies are emerging with the ability to alleviate pressures, help you save time and money and enhance the overall guest experience. Mobile check-in is continuing to gain popularity as guests appreciate the convenience of the contactless process. From AI and cyber security to smart rooms, WiFi, personalisation, marketing tools, payments, and digital touch points, there’s a huge amount of tools to explore that can help you improve efficiency and guest experience.

But in a service-focused industry, how can you leverage technology while maintaining that essential human touch? And with so many options in technology, software, and hardware, how do you determine what you need, what’s right for your hotel, and how to make it work effectively?

We’ve got you covered at NoVacancy. The Technology Zone features the most innovative tech companies showcasing the solutions you’re looking for right here on the expo floor, from robotics, smart room solutions, automation, communication and payments software and many more. Not only that, we’ve also got an entire Hotel Technology Summit dedicated to helping you navigate the noise and find what’s right for you. Our panellists will share stories of triumph, challenges, guest feedback and lessons learned in the tech space. We’ll help you leverage the right technologies for your unique needs and budget, ultimately helping you enhance the overall guest experience.

Don’t Miss:

 Technology Zone, Day 1 & 2, back right of showfloor

 Hotel Technology Summit, Sessions on Day 1 from 10:30am - 3:30pm

 Mobile check-in for small hotel: Triumphs, challenges, and gamechangers, Small Hotelier Summit, Day 1, 11:30am

 GA4 for hoteliers: Everything you need to know, Small Hotelier Summit, Day 1, 1:30pm

4.

As we continue to navigate challenges thrown at us by the pandemic, we’re now having to navigate rising cost of living, inflation and economic uncertainty. Inflation has remained at a high average of 7% globally. Not only are labour, energy, and commodities becoming more expensive, guests are also feeling the pinch of the cost of living, which impacts their ability to spend on hotel stays and experiences.

Rising Costs 5.

This means it’s important to think innovatively to grow and adapt. By actively exploring new opportunities to enhance your offerings and reduce costs you can drive sustainable growth, even during economic uncertainty. Check out the Revenue & Distribution Summit, where we will be looking at practical strategies to boost revenue across all departments. We’ll cover smart pricing strategies, optimising your distribution strategy, and understanding your guests booking behaviour, so you can optimise your revenue even in our uncertain economy.

Over at the Hotel Marketing Summit, we’ll cover a range of topics that focus on the most cost-effective marketing tools for your hotel, from marketing strategies to suit your budget to cost savings using your phone to create professional quality video and photos. At the Small Hotelier Summit, we’re also prioritising your budget, where we’ll delve into low cost and no cost tools that make a big impact. Don’t miss the Hotel Technology Summit, where we’ll explore the technology that can streamline your operations and ultimately save you time and money. And at the Hotel Leaders Summit, we’ll explore the burning topic at the front of everyone’s agenda - recruiting and retaining the skilled staff you need to keep your hotel thriving even in challenging economic times.

Don’t Miss:

 Leveraging technology to improve guest experience, Hotel Technology Summit, Day 1, 10:30am

 Tailor the most cost-effective digital marketing strategies for YOUR property and budget, Hotel Marketing Summit, Day 1, 10:30am

 The secret to creating social media video that captivates and converts, Hotel Marketing Summit, Day 1, 11:30am

 Hospitality Design Confidence: Focus on wellbeing and user experience, Design Talks, Day 1, 1:30pm

 How to take professional-quality photos of your property that sell (using only your phone), Small Hotelier Summit, Day 1, 2:30pm

 Low cost and no cost marketing tools you need in 2023, Small Hotelier Summit, Day 1, 3:30pm

 Revenue & Distribution Summit, Sessions on Day 2 from 10:30am - 3:30pm

 Leveraging the Triple Bottom Line: Why you can’t afford to ignore sustainability, Sustainable Hotel Summit, Day 2, 10:30am

 Shifting your mindset: Innovative strategies to recruit and retain top talent, Hotel Leaders Summit, Day 2, 1:30pm

Staying One Step Ahead

If there’s one thing we can rely on, it is that change is constant. The hotel industry is always evolving and adapting to local and global markets, and keeping up with the ever-changing customer expectations that influence them. By understanding the market and predicting future trends, you can plan ahead, adjust pricing strategies and attract guests year round.

While we may not have access to a crystal ball, we do have the privilege of being joined by the brightest minds and most influential leaders in the hotel, accommodation and tourism industries. With their data driven insights and predictions, you can anticipate the exciting trends and developments that await us in 2023 and beyond.

Don’t miss the Hotel Leaders Summit, where Destination NSW CEO, Steve Cox will share the essential trends, outlooks and opportunities you need to know. Join our stellar line up of C-Suite leaders who will delve into the current challenges and opportunities faced by the industry, and how to create a culture of wellbeing during these turbulent times. At the Sustainable Hotel Summit, we’ll explore the latest insights into sustainable travel, and we’ll use data to uncover actionable insights to position yourself for success at the Revenue & Distribution Summit. Thinking of a refurb or new hotel design? Head over to Design Talks to explore the futureforward trends to keep on your radar.

Don’t Miss:

 Design horizons: Exploring future-forward trends in 2023 and beyond, Design Talks, Day 1, 3:30pm

 Clear skies ahead? Remaining agile in a dynamic industry, Hotel Leaders Summit, Day 2, 10:30am

 Industry outlooks: Prepare for the challenges and opportunities of the future, Hotel Leaders Summit, Day 2, 11:30am

 Cost vs conscience: The sustainable travel dilemma, Sustainable Hotel Summit, Day 2, 12:30pm

 ANZ’s must know hotel trends for 2023-24, backed by data, Revenue & Distribution Summit, Day 2, 2:30pm

 Destination NSW - The essential insights you need to know, Hotel Leaders Summit, Day 2, 3:30pm

SMALL HOTELIER SUMMIT

THURSDAY

10.30AM

| Seminar Room A

Competing with the big brands: How small hotels have a distinct advantage

Small hotels often contend with fierce competition from larger chains armed with substantial budgets, well established brand recognition, and robust loyalty programs. Yet as a small hotel, you possess a distinct advantage - the freedom to embrace innovation and drive significant change. Join us for this impactful session, where we will explore how thinking outside the box can help you stand out from the crowd, leverage your charm and deliver unforgettable experiences that keeps guests coming back.

Nick Ellis Director of Innovation and Technology

11.30AM

Mobile check-in for small hotel: Triumphs, challenges, and gamechangers

Contactless check-in can transform the guest experience. This session will explore the numerous benefits, barriers, and ROI for this game-changing technology. If you’re considering making the switch, this session is a must-see.

12.30PM

How to create a standout website that engages and converts visitors

Your website plays a crucial role in attracting and converting potential guests. First impressions count, and your website is often the first point of contact for prospective guests. This is your opportunity to emphasise your USPs, leverage positive reviews and establish credibility. That’s why it’s crucial to create a stand out website that helps influence your guests’ decision making process. This session will explore key elements that make a successful website, from impactful design to seamless user experiences. Discover how to optimise your website to engage visitors and convert them to guests - whilst keeping costs low.

Jessy Meredith Director of Marketing Nuvho

1.30PM

GA4 for hoteliers: Everything you need to know

This session is a must-see as we explore how you can leverage analytics to maximise your results. Join us for an insightful session where we’ll delve into using analytics in 2023 to gain audience insights, track website performance and optimise marketing channels. Don’t miss this opportunity to learn how to make data-driven decisions that drive impressive results.

Tamie Matthews Founder RevenYOU

Salter Brothers Luxury Collection

Jackie Douglas President HSMA

Timo Lorenzen Cluster Hotel Manager Veriu

Felicity Arthur General Manager SKYE Suites & Hotels

2.30PM

How to take professional-quality photos of your property that sell (using only your phone)

They say a picture is worth a thousand words, and in the competitive hotel industry, this holds particularly true. Images of your property have the power to convert guests, so showcasing your hotel in the best light is crucial. Don’t have the budget for a professional photographer? Make this session a must-see on your agenda, as we reveal the secrets to capturing striking images on your smartphone. From composition and lighting to editing techniques, we’ll show you how to create professional-quality photos of your property that will leave a lasting impression.

Kate Branch Social Media Manager & Photographer Emerald City Hotels

3.30PM

Low cost and no cost marketing tools you need in 2023

For those in small hotels, you’ll know that a solid marketing strategy is crucial to driving bookings and staying competitive in today’s market. However, with limited resources and a tight budget, it can be challenging to make a significant impact. In this session, we’ll provide you with valuable insights and practical solutions to maximise your marketing, without breaking the bank. Plus, we’ll dive into the latest AI tools that can help you optimise content and generate more direct bookings.

Bart Sobies CEO & Founder iBooked.online

Juliet Ramzan General Manager Little Hotelier

Kelley Rigby Founder & Director Letts Group

Mandy Clarke Publisher & Editor AccomNews & Resort News Multimedia Pty Limited

Intellisoftware is the leading provider of innovative revenue management solutions. Harnessing the power of AI and data-driven insights, we optimise pricing strategies, maximise revenue, and drive occupancy. Join us on our journey to transform the future of revenue management and unlock the full potential of your business.

HOTEL TECHNOLOGY SUMMIT

THURSDAY | Seminar Room C

10.30AM

Leveraging technology to improve guest experience

The hotel industry is witnessing a rapid transformation in the way guests interact with technology. While we aim to deliver exceptional, high-touch service, there are concerns about how technology will impact guest satisfaction. This session will explore how you can leverage the right technologies to deliver a seamless guest experience whilst generating bottom line benefits for your hotel.

Milton Purcell Regional Hospitality Practice Manager NEC Australia

Howard Phung Director Of Digital, Data & Technology Pro-invest Hotels

Brendon Granger Hotel Technology Specialist Technology 4 Hotels

11.30AM

12.30PM

Nicole Dobson Regional Vice President Australia New Zealand and Pacific Amadeus

Heidi George Director of Operational Excellence TFE Hotels

Unlocking the potential of AI: Tips and tricks to streamline your operations

Artificial Intelligence has garnered significant attention lately for its potential to streamline processes. But how can you harness its power and the tangible benefits it brings in your day to day operations? Join us as we deep dive into practical examples that demonstrate how AI can be leveraged to simplify processes, and find solutions to complex tasks resulting in valuable time and cost savings. We’ll cut through the noise and provide you with practical insights on how to truly harness its potential and revolutionise your hotel operations.

Nick Ellis Director of Innovation and Technology Salter Brothers Luxury Collection

Hossein

Khosravi Chief Technological Officer Intellisoftware

Miki Sherry Sales Director Revinate

Strengthen your cybersecurity defences: Protecting your most valuable and vulnerable asset

Sihil Piyasiri Head of Technology Field Services SEAK & JAPAC IHG Hotels & Resorts

Krishna Chua Cluster IT Manager Marriott International, Inc.

Menilik

Henry Dyer Head of Growth Preno

David Thompson Co-Founder and Chief Executive Myma.ai

As hotels embrace more advanced technologies, the need for robust cybersecurity measures has never been more crucial. Join our industry experts as we explore the evolving cybersecurity landscape, how you can manage risk with a robust cyber security response plan and ensure your data is compliant and protected. Stay one step ahead and secure your most valuable asset.

Mahendra Samarawickrama Director Meta61

1.30PM

How digital touchpoints can supercharge the guest experience (and boost your revenue)

Communication is key to guest satisfaction. It can drive loyalty and revenue and so it is crucial to create tailored interactions that span the guest journey - from research, booking, check-in, during the stay, and after check-out - and leave a memorable impact. In this panel session, we’ll explore how to enhance communication efficiency in your staff and leverage data to deliver personalised experiences and offerings across thousands of guests and boost your revenue.

Benjamin Kreig

Area Vice President Strategic Accounts Asia Pacific

Futurelog

Rob Fleischer VP Sales and Marketing Delion Wireless

Rachel Pelikan Master Principal Solutions Engineer Hospitality

JAPAC Oracle Hospitality

2.30PM

Emilie Couton Managing

Director Asia Pacific D-Edge Hospitality Solutions

Howard Phung Director Of Digital. Data & Technology Pro-invest Hotels

Contactless technology: Overcoming challenges, unlocking solutions

It’s no secret that mobile check-in can offer numerous benefits to your hotel. With 60% of travellers preferring a hotel with contactless technology, you not only have the potential to increase guest satisfaction but also to save time and increase revenue, sales and direct bookings. So what’s holding you back from harnessing the full potential of this technology? Our panel of experts will cut straight to the challenges many hoteliers face in the space, from navigating mobile keys to streamlining the automation process, this session has you covered - whatever your budget.

Michael Benikos Managing Director ASSA ABLOY

Patricia Brennan

Vice President Strategic Accounts - Distribution

Shiji

3.30PM

Matthijs Welle Chief

Officer Mews

Executive

How to choose the best technology for your hotel (that you actually need)

In today’s rapidly evolving digital landscape, the sheer abundance of technology and software options can make it challenging to navigate the digital landscape. Let us help you cut through straight to the centre of new and emerging tech, explore where you may be falling short and ensure that you invest in the tech that aligns with your hotel’s unique requirements and goals.

Ted Horner Owner E Horner & Associates

Damien Murphy HConnect

Maria Taylor Head of APAC - Hospitality Amadeus

Jerome Sumagui Vice President IT - Pacific Accor

HOTEL MARKETING SUMMIT

THURSDAY | Seminar Room B

10.30AM

Tailor the most cost-effective digital marketing strategies for YOUR property and budget

Transform your digital marketing strategy from good to great and gain a competitive edge in today’s crowded online marketplace. Our panel of experts will provide valuable insights and practical advice on how to optimise your digital marketing efforts and maximise ROI, whatever your budget. Don’t miss this opportunity to learn about the latest digital marketing trends and techniques, from influencer and user generated content to low lost and no cost marketing, and identify which approach is right for you.

Cooper Jitts Founder Talk Agency

Amy Cherry Director of Digital Performance, Pacific Accor

11.30AM

12.30PM

Victoria Peterson Director of Marketing Communications Langham Hospitality Group

The secret to creating social media video that captivates and converts

With social media platforms becoming the go-to destination for inspiration and discovery, creating engaging video content to promote your hotel has never been more important. This expert session will teach you how to craft engaging reels for video platforms such as TikTok, Snapchat, and YouTube Shorts to showcase your property in the best way. Learn how to use readily available tools and techniques to create compelling videos that not only look great, but boost conversions and turn your audience into loyal customers.

Amaury Treguer Co-Founder Bread Agency

Impressive ways marketers are using AI (and how you can use it to drive more bookings)

As one of the fastest-growing technologies, AI is transforming the way businesses operate. With its ability to automate tasks, streamline operations, and provide valuable insights, AI has become a valuable tool for savvy marketers looking to increase productivity. In this session, we’ll take a deep dive into the world of AI and explore the latest tools and techniques. You’ll learn how to leverage it to optimise your marketing strategy and drive more bookings, unlocking new opportunities for success.

Alexandra Senter CEO The Big Smoke Media Group

Paul Hadida General Manager, APAC SevenRooms

Jennifer Vandekreeke Consultant

Miki Sherry Regional Director, APAC Revinate

Jorn Sanda Founder exilite

1.30PM

SEO 2.0: Elevate your online visibility and drive more traffic

Elevate your hotel’s online presence and drive more bookings with the power of Search Engine Optimisation (SEO). Join us for an exclusive session where we’ll delve into the latest SEO trends and strategies to enhance your hotel’s visibility online, no matter your budget. Whether you run a small boutique hotel or a large chain, this is a must-attend session to gain a competitive edge and propel your hotel’s online presence to new heights.

Aishling Farrell General Manager Orange Line

2.30PM

Essential insights: What you should know about traveller behaviour and their path to purchase in 2023

Recent research indicates that travellers remain motivated and eager to travel. As we look at outside forces such as current economic headwinds, it is more important than ever to understand that travellers are closely evaluating every aspect of their experience. As such, insights into their behaviour are essential for capturing demand. This session will deep dive into new research into the customer motivations and mindsets behind purchasing decisions in 2023. This session examines those factors that influence traveller spending habits, helping you reach consumers at these critical points.

Michael Brennan Director, Business Development, Media Solutions, APAC Expedia Group

3.30PM

Want to increase loyalty? This is what you need to do

Loyalty plays a pivotal role in the success of your hotel. In 2023, it’s time to move beyond the traditional confines of the system and embrace personalisation and meaningful rewards that your guests actually want. In this session, our panel of experts will deep dive into what makes guests loyal to your brand or property, explore innovative strategies to captivate customers, shape guest experiences and create lasting connections with guests.

Renae Trimble CEO Accor Plus

Jackie Douglas President HSMAI

Gruse Group Director, Marketing Crystalbrook Collection

Melissa

REVENUE & DISTRIBUTION SUMMIT

FRIDAY | Seminar Room B

10.30AM

Profit drivers: Practical strategies to boost revenue

With labour, supply, and operating costs on the rise, it’s crucial to stay ahead of the game to maximise revenue. In this session, our panel of experts will explore practical strategies to optimise revenue streams in groups, meetings, F&B, wellness, and beyond. Our panel of experts will share real-life experiences of how to enhance revenue while ensuring guest satisfaction and value remains a top priority.

Eoin Loftus Managing Director Loftus Advisory

Madhavi Nagarajan Head of Revenue & Distribution The Ascott Limited

Matthias Dybing Co-Founder & Director Nuvho

11.30AM

Jurgen Ortelee Managing Director of APAC IDeaS Revenue Solutions

Kristy Edwards Director of Revenue BWH Hotels

Why silos between sales and marketing is crushing your revenue, and how to solve it

In today’s ever-evolving hotel industry, market dynamics can be unpredictable. As a result, it is imperative that as a business, you remain responsive to these changes and aligned towards a common goal. However, silos between sales, marketing, and revenue can create major roadblocks for success. Communication barriers and misaligned goals can lead to inefficiencies, missed opportunities, and revenue loss. That’s why a winning commercial strategy that prioritises alignment is essential. Join our expert panel for a thought-provoking session where they’ll share how to create a winning commercial strategy that boosts productivity, drives revenue and enhances success.

Heath Delfos Global Director Revenue Operations Staywell Group

Anthony Stanley Director of Performance & Revenue Management Choice Hotels Asia-Pac

12.30PM

Shaizeen Contractor Head of Commercial Hilton

Deanna Varga CEO & Founder Mayvin Global

Optimise your distribution strategy and win more bookings

Join us as we explore the complex world of hotel distribution and how to strike the perfect balance in an ever-changing landscape. We’ll cover smart pricing strategies, optimising your distribution channels, managing OTA vs direct business and how to leverage reviews and boost bookings.

Emily Foster Head of Commercial Pro-invest Hotels

Chantelle Veness Group Director Sales & Marketing Lancemore Group

Marit Connell Director of Revenue TFE Hotels

Luke Raynor National Revenue Manager Ingenia Holiday Parks

1.30PM

Market segmentation: How AI can help you unlock hidden revenue opportunities

Understanding your guests is a critical part of a successful revenue management strategy, allowing you to create personalised pricing and offerings for your guests. But how effective is your approach? In this session, we’ll explore some simple but powerful strategies to segment smarter. We’ll explore how to leverage the latest AI technology to identify high-value customer segments, predict demand patterns, and personalise offerings to maximise revenue and guest satisfaction. A must-see session for those looking to gain valuable insights into their guests and ultimately drive profit.

Chris Hallet Director of Revenue Management, Japan, Australasia, Pacific IHG Hotels & Resorts

2.30PM

3.30PM

Marika Sanigorska Regional Director, Enterprise Siteminder

Moana

Heal Senior Solution Engineer Oracle Hospitality

ANZ’s must know hotel trends for 2023-24, backed by data

It’s no secret that data-driven decisions are crucial for success in today’s market. Join us to uncover ANZ’s Hotel trends for 2023, and what to expect in 2024. Discover how to leverage forward-looking data, extract actionable insights from search data, and position yourself for success in a competitive market. Don’t miss the chance to learn how you can tackle the different challenges of the dynamic tourism market in Australia and New Zealand.

Monique

How booking behaviour is evolving (and how to take advantage)

In our uncertain economic climate, booking behaviour has become increasingly unpredictable. Fluctuating lead times, uncertain occupancy rates and more last minute cancellations means it is crucial to have a deeper understanding of your customers and product in order to maximise revenue. Our expert panellists will share valuable insights on how to gain a better understanding of your guests’ preferences and behaviour, and how to maximise your revenue when faced with uncertainty.

Nikita Beresnev Commercial Director Nesuto Holdings

Kelly Brady

Kristin Rollinson Chief Integrator Revenue 20/20

Amit Peshawaria Head of Asia Pacific and Oceania OTA Insights

Melissa Kalan Director ARMA

Curry Channel Optimization Manager, JAPAC / SEAK IHG Hotels & Resorts

Murtaza Rangwala Franchisee Performance Manager Choice Hotels

Portfolio Director of Revenue Pro-invest Hotels

Darren Karshagen Senior Director, Market Management Expedia Group

SUSTAINABLE HOTEL Summit

FRIDAY | Seminar Room A

10.30AM

Leveraging the triple bottom line: Why you cant afford to ignore sustainability

Join us for an enlightening panel discussion that challenges the perception of sustainability as a mere obligation and reveals its true potential as a revenue booster. Explore how to not only embrace the core principles of people, profit and planet, but also leverage them as a catalyst for success.

Luke Brodie Director Vendella

Andrew Buchel Sector Lead, National Australian Built NABERS

11.30AM

12.30PM

1.30PM

Sarah Rhodes Founder Plastic Free SEA

Measuring what matters: Gauging progress, driving change

We understand that navigating the sustainability landscape can be daunting. That’s why this session is a must-see for hoteliers looking to drive real change. Gain valuable insights on where to start, how to measure progress, and most importantly, how to effectively communicate your achievements. Discover the key strategies to quantify, improve, and report your progress, and unlock the metrics that truly matter.

Andre Russ Vice President Business Development & Sales EarthCheck

Cost vs conscience: The sustainable travel dilemma

Today’s travellers face a challenging dilemma: finding a middle ground between cost savings and environmentally responsible travel choices. While a majority of global travellers express a preference for sustainability, economic uncertainties often cause them to prioritise spending over environmental concerns. This informative session will explore comprehensive research that explores how economic uncertainty and sustainable choices are interlinked, and how we can shape a future where the two go hand in hand.

Melissa Ellison Area Manager Booking.com

Conflicting interests, united sustainability: Overcoming challenges in hotel sustainability

Achieving sustainability while satisfying diverse stakeholders can be a delicate balancing act. From the intricate dynamics between owners, operators, engineers, branding managers and guests, to the unique hurdles posed by the age and features of your building, it can feel challenging to find the right balance. This informative panel discussion will explore the common challenges faced by hoteliers on their sustainability journey. By sharing real-world examples, our experts will highlight how you can navigate these challenges and find sustainable solutions that keep all stakeholders satisfied.

Brendon Granger Hotel Technology Specialist Technology 4 Hotels

Adam Susa Senior Manager, Engineering - Australasia IHG Hotels & Resorts

Amanda Cottome Director Brand Experience and Sustainability Ovolo Group

Anton Van Den Brink Director of Engineering Sheraton Grande Sydney Hyde Park

2.30PM

Sustainability made simple: Impactful initiatives that work

When navigating the vast world of sustainability, how can you initiate a truly impactful change? Discover how simple initiatives can lead to significant positive outcomes for your environment and community. Our panel of experts will share practical and effective strategies that produce meaningful change and help to create a more sustainable future.

Paul Hutton Area VP APAC‚ Head of Australasia Hilton

Elissa

Keenan

CEO Eco Tourism

Carol Nesbitt Director Flexkeeping

3.30PM

Trash talk: Top tips to reduce and reimagine waste

David Young Chief Sustainability Officer & Director of ESG Accor

Leanne

Stocks

Director of Sales and Marketing BWH Hotels

Waste management plays a crucial role in sustainable hotel operations. By focusing on the responsible management of resources, you can significantly reduce your environmental footprint AND drive cost savings. From purposeful procurement to reducing, reusing and recycling, this session will explore how you can make a positive environmental impact and foster a culture of environmental responsibility in your team.

Mark Curry Nutritionist, Nootropics Expert and Sustainability Director, Savvy Beverages

Cindy Van Der Wal ESG Manager Pro-invest Hotels

Peter Weingartner Director Swisstrade

Dr Christopher

CEO & Founder My Green Butler

Warren

Kathryn Carling Hotels General Manager Doma Hotels

Who we are & what we do

Accommodation Australia (AA) is the peak industry group and largest representative association for the accommodation sector. AA represents accommodation providers ranging from small regional motels, resorts, serviced apartments and caravan parks to the largest hotel groups in world including Big 4 Holidays Parks, Lancemore Group, Accor, Hilton, Wyndham Destinations and IHG.

We represent a powerful and unified voice for the industry while providing essential services to our members and connecting industry with government leaders to build a more sustainable partnership leading to increased economic growth, continued community support and environmental sustainability.

Our VISION is to lead sustainable enduring growth for our members.

Our PURPOSE is to be an influential advocate for a better future.

Our MISSION We will be at the forefront to advocate unite and influence for our members. We support them to make informed decisions and proactively capture opportunities that address industry challenges delivering growth for all.

Our Values MATTER

We exist to make a difference where everyone matters. We are tenacious in enacting change that will enable a better future for all. We are proud of what we stand for.

WISDOM

We connect expertise and foresight to advocate for our members, raise standards, building capability and confidence.

AUTHENTIC

We honour our commitments and deliver on what we say, acting with sincerity. We build trust through open, transparent, authentic and caring communication.

INCLUSIVE

We value every voice, bringing them together to create unity and camaraderie. People feel supported and connected and part of our community.

GROWTH

We strive to progress beyond the status quo, identifying opportunities that build forward momentum, driving sustainable change.

hotel leaders summmit

FRIDAY | Seminar Room C

10.30AM

Clear skies ahead? Remaining agile in a dynamic industry

The hotel industry has made an impressive post-pandemic recovery, but now faces new challenges amid economic uncertainty. To stay competitive, it’s crucial for hoteliers to remain agile and adapt to emerging trends and evolving expectations. Join our impressive panel of successful leaders as we delve into the current challenges and opportunities faced by the industry, and discuss strategies to thrive in these turbulent times. From navigating rising costs, skills shortages, evolving guest expectations and preparing for the return of Chinese tourism, we’ll explore actionable insights to help hoteliers stay ahead of the curve

Sarah Derry CEO Accor

Fiona Pereira Director of Talent Acquisition Marriott

11.30AM

12.30PM

Michael Johnson CEO Accommodation Australia

Industry outlooks: Prepare for the challenges and opportunities of the future

This session is your ultimate guide to staying informed, staying agile and positioning yourself for success. We invite you to explore essential industry outlooks, economic forecasts and predictions in this must-see session. Remain competitive by staying one step ahead and prepare for the challenges and opportunities that lie ahead.

Matthew Burke Regional Director - Pacific, South Asia & Japan STR

Tried and tested tactics to exceed expectations and win over the modern guest

Discover the key to delighting guests with personalised and value-driven experiences. As modern guests grow increasingly dissatisfied with cookie-cutter experiences, crafting personalised experiences at each touchpoint of the guest journey is more important than ever. Our panel of experts will share real-life examples of how to exceed expectations and create memorable moments that keep guests coming back for more.

Anthony Metcalfe Director of Rooms Capella

Wayne

Tarranto

Chief Operating Officer Ovolo Hotels

Melissa Kalan CEO ARMA

Joanne Sproule Group GM PUBLIC

Kim Mahaffy General Manager Pier One Sydney Harbour

SPONSORED BY

1.30PM

Shifting your mindset: Innovative strategies to recruit and retain top talent

As the hotel industry continues to face a scarcity of skilled staff, eroding employee loyalty and rising labour costs, how can you make your hotel stand out and be a magnet to potential employees? Join our panel of experts as they share innovative strategies that have successfully attracted and retained top hotel talent. From irresistible incentives that go beyond traditional perks to creating a workplace culture that fuels employee engagement and loyalty, gain invaluable insights into building a team that stands the test of time.

Stephen Fergusson National CEO Australian Hotels Association

Paul Richards CEO ICC Hotels

Gemma McCourt Managing Director Hotel Mentor

2.30PM

Nicole Downs Group Director People and Performance Ovolo Group

Lynda Ugarte Head of Human Resources Japan, Australasia and Pacific IHG Hotels & Resorts

Creating a culture of well-being: Strategies for increasing health, happiness, and productivity for you and your team

Your role as a leader expands beyond traditional performance metrics. A thriving culture of wellbeing is equally recognised as a vital cornerstone for long-term success. This engaging session is designed to empower you as a leader to foster team wellbeing, boost employee satisfaction, and ensure the resilience and motivation needed for enduring success.

Renae Trimble CEO Accor Plus

Caspar Schmidt Founder & Managing Director QCC Collection Group & Motif Retreats

Emma Hynes

Director of Operations - Australasia & Pacific IHG Hotels & Resorts

3.30PM

Dino Mezzatesta CEO Cronulla Sharks

Craig Hooley COO Minor Hotels

Destination NSW - The essential insights you need to know

Join Destination NSW CEO Steve Cox as he shares essential outlooks for 2023 and beyond. Explore key trends and upcoming opportunities that can empower your hotel to thrive. Don’t miss this opportunity to stay one step ahead of the curve.”

Steve Cox CEO Destination NSW

Bev Martin Textiles

Bev Martin Textiles is one of the leading importers of hospitality linen products, designed for commercial use. We are dedicated to continuous improvement of our product and services, in keeping with our vision to be the first choice for consistent quality, on time every time. Our top 5 products we supply are our microfibre mattress protectors in both standard and waterproof, pillow collection, blankets, quilts and quilt protectors. Please come and visit our stand at the show to view for yourself our high-quality hospitality products we can supply.

1800 454 636 sales@als.net.au als.net.au

design talks

THURSDAY | design talks stage

10.30AM

Pioneering sustainable design solutions for eco-friendly hotels

Step into a world where design and environmental responsibility intersect, as we delve into the forefront of sustainable hotel design solutions.

Caspar Schmidt

Founder & Managing Director

QCC Collection Group & Motif Retreats

Connie Alessi Director

Alessi Design & Build

11.30AM

Hybrid hotels: Navigating mixed use luxury

12.30PM

Tina Fox

Senior Associate - Interior Design Lead Scott Carver

Nic is a multiple award winning architect and leader in the arts and architecture world. Join him as he shares the secrets behind designing mixed-use hotels that harmoniously blend luxury, sustainability, and community enrichment.

Nic Brunsdon

Principal and Creative Director Nic Brusden

Designing dynamic live-work-play spaces

Join this invigorating discussion as we explore how to seamlessly blend coworking with leisure and activity spaces, where boundaries blur and new possibilities emerge.

Angela Biddle

Principal Fender Katsalidis

Brenton Smith Director Bates Smart

1.30PM

Juliet Ashworth Creative Director CHADA

Ryu Ogino

Former Project Design Manager The Star Entertainment Group

Hospitality design confidence: Focus on wellbeing and user experience

Samson is the founding director of ODO, the designers behind the highly anticipated 1hotel Melbourne. This project was borne in the pandemic and envisioned for a future focused on health and wellbeing. Samson will explore the intersection between structural experience, soul, and efficiency, and its impact on the bottom line.

Samson Tiew Founding Director ODO

2.30PM

Embracing AI in the design and delivery of hospitality projects

Explore how cutting edge technologies are revolutionising design, from interior design, space optimisation, construction and supply chain management. This session will explore real - world examples of how you can leverage this technology to minimise costs and maximise efficiency.

Mat

Dalby

Head of Design Wild Modular

3.30PM

Design horizons: Exploring future-forward trends in 2023 and beyond

Journey into the future of hotel design as we explore the horizons of innovation and creativity. Position yourself at the forefront of cutting edge design, as we explore the trends that should be on your radar for 2023 and beyond.

Juliet Ashworth

Creative Director CHADA

Rachel Luchetti Principal LUCHETTI KRELLE

Rosie Morley Principal Fender Katsalidis

Candice Bradley Associate Director Carr

design talks

FRIDAY | design talks stage

10.30AM

Beauty and accessibility: Aligning aesthetics and inclusive design

This session shines a spotlight on accessible hotels leading the way in embracing all-inclusive design. We will explore how hotel spaces can be thoughtfully crafted to cater to the needs of the aged, neurodiverse or those with disabilities, and innovative design strategies that create a welcoming environment for all.

Callie Van Der Merwe Founder Design Partnership

Connie Alessi Director Alessi Design & Build

11.30AM

Integrating First Nations knowledge into hotel design

12.30PM

Kerry Williams Founder/Director Accessible Accommodation

Amber Pope Hotel Operations and Guest Experience Manager

This session will explore traditional wisdom, cultural values, and sustainable practices in hotel design. Learn how to create authentic and respectful guest experiences while empowering local communities.

Kate Russell CEO Supply Nation

Tim Phillips Managing and Creative Director Tilt Industrial Design

Design destinations: Architecturally-designed hotels in regional development, growth and tourism

Join Technē Architecture + Interior Design’s co-founder and director, Nick Travers, and associate director Sam Sempill, as they delve into their innovative approach of blending design thinking with sensitivity to heritage, culture and community. In this session, they will share their insights into designing for regional contexts and the trends in this space, how to transform a venue into a destination, and their approaches to creating spaces that captivate and entice visitors. Project case studies to explore include Portarlington Grand Hotel in Geelong, Victoria, and Astor Hotel Motel in Albury, New South Wales.

Nick Travers Co-founder and Director Technē Architecture + Interior Design

Sam Sempill Associate Director Technē Architecture + Interior Design

Curlewis

1.30PM

Integrating human behaviour with hospitality design

Callie is a visionary architect with extensive industry experience. In this session, he will share the importance of incorporating human behaviour into design, and how to use this knowledge to curate highly engaging human centric social spaces that leave a lasting impact.

Callie Van Der Merwe Founder Design Partnership

2.30PM

Boutique luxury designs: Inside the Palm Beach Hotel

As the ‘first of its kind’ hotel, the Palm Beach Hotel promises architectural elegance with a perfect blend of beauty, luxury, and peaceful serenity. Join Danny as he shares the thoughtfully curated spaces and dynamic presence that make this hotel truly iconic.

Danny Juric Director Plus Architecture

3.30PM

How to achieve a net zero hotel room interior

This session will share cutting edge research that investigates how design materials contribute to carbon footprint. Tina will share the impact on location, delivery method and carbon offsets by suppliers, debunking some myths along the way. Learn how to utilise natural materials and simple effects to create dynamic and thoughtful designs that are practical, cost effective and sustainable.

Tina Fox Senior Associate - Interior Design Lead Scott Carver

Jee-Wei Tay Sustainability Consultant Arup

Hotel Technology Demos

11.30AM

Enhancing in-room guest experience: A preview of the 2024 next generation Business iQ upgrade

Foxtel’s cloud-based Business iQ technology platform is helping over 500 Australian hotels provide the ultimate guest engagement experience. We’ll provide a sneak preview of the next update, which will deliver a leap forward in function and design for all our Business iQ customers. With over 100 hotels upgrading their technology so far this year, see our next innovation driven by millions of hours of user data and hotel operator input.

Making AI real for hospitality

Untangling the conversation of what AI can really bring to the hospitality sector! Join Infor for this eye-opening product demo.

12.30PM

FutureLog – Hospitality digital procure-to-pay solution demonstration

FutureLog designs and develops digital procure-to-pay solutions for the hospitality industry, handling all aspects of purchasing, inventory management and invoice processing. FutureLog has offices in Sydney, Bangkok, Singapore, Böblingen, Paris, Switzerland and Dubai, with 20+ years of experience in supporting procurement, finance, F&B, operational & corporate teams with secure, seamless connectivity between all procure-to-pay stakeholders.

1.00PM

Protect your hotels from fraud across the digital guest journey

In today’s digital-first world, guest expectations evolve quickly and hotels need to respond quickly by deploying new technology solutions. With these changes, however, come new financial and security risks. Join Canary Technologies as we explore how hotels can protect themselves from fraud while delivering a truly remarkable digital guest journey.

1:30PM

Levart & LevartPay: Revolutionising hospitalityboost direct bookings and automate guest payments!

As the hospitality industry evolves, hotels seek innovative solutions to grow their direct bookings and streamline payment processing for a seamless guest experience. Join us as we unveil Levart’s powerful suite of tools designed to unlock the potential of direct bookings, empowering hotels to take control of their revenue. Brace yourself for the ground-breaking introduction of LevartPay, a fully automated system that redefines guest payment processing. Learn how LevartPay harnesses the power of automation, using your payment and cancellation policies to schedule charges and refunds, all while providing an impeccable guest experience.

2.00PM

e-Learning: What is it good for?

As the learning landscape changes, motivating staff to embrace new behaviours and implement new systems can be a challenge. Traditional approaches like company-wide workshops are timely, costly and can put pressure on everyone in the business. But is e-Learning the solution to training challenges? Join us to explore the potential of e-Learning and how it can effectively address communication, staff turnover, and skills gaps.

2.30PM

Elevating your guest experience with Lightspeed POS

Join hospitality expert, Damien Taylor, as he shows how you can help your hotel staff serve swiftly with amazingly personalised service using completely flexible service workflows and deep guest insights with Lightspeed’s unified POS & Payments platform.

3.00PM

Cloud architecture and the power of integrations

What does a true Cloud Platform consist of and how does Oracle Hospitality define Cloud Architecture. During this session we’ll present the power of our open platform, integration capabilities and how this Cloud design supports innovation and helps future proof businesses.

Joanne Whitney General Manager Product & MarketingCommercial Foxtel

Craig Dennington Account Director Infor

Benjamin Krieg Area Vice President Strategic Accounts Asia Pacific FutureLog

Vijesh Yoganathan Regional Sales Manager - APAC Canary Technologies

Ian Simmonds Managing Director Levart

Tamara Quader Head of Learning Design Allara Global

Damien Taylor Mid-Market Account Executive Lightspeed

Rachel Pelikan Master Principal Solutions Engineer Hospitality JAPAC Oracle

AGENDA | FRIDAY

11.00AM

Hospitality TVs, present & future Kogan.com revolutionised the supply chain to make the latest consumer products more affordable. Learn why you should be using Kogan Commercial, how to fitout your hotel with Kogan TVs and hear about the latest tech updates from Kogan & LG. All your questions answered!

11.30PM

Enhancing in-room guest experience: A preview of the 2024 next generation Business iQ upgrade

Foxtel’s cloud-based Business iQ technology platform is helping over 500 Australian hotels provide the ultimate guest engagement experience. We’ll provide a sneak preview of the next update, which will deliver a leap forward in function and design for all our Business iQ customers. With over 100 hotels upgrading their technology so far this year, see our next innovation driven by millions of hours of user data and hotel operator input.

12.00PM

Myma.ai (formerly Book Me Bob)

Introducing the industry-first ChatGPT integrated AI Chatbot from Myma.ia. Our Generative AI sets the latest standard in AI technology. As the leading Hotel AI Chatbot company globally, we are the sole provider offering this cutting-edge solution in the market. Don’t miss the chance to witness this groundbreaking product at NoVacancy, the first tradeshow with a public viewing of Myma.ia!

1.30PM

Levart & LevartPay: Revolutionising hospitalityboost direct bookings and automate guest payments!

As the hospitality industry evolves, hotels seek innovative solutions to grow their direct bookings and streamline payment processing for a seamless guest experience. Join us as we unveil Levart’s powerful suite of tools designed to unlock the potential of direct bookings, empowering hotels to take control of their revenue. Brace yourself for the ground-breaking introduction of LevartPay, a fully automated system that redefines guest payment processing. Learn how LevartPay harnesses the power of automation, using your payment and cancellation policies to schedule charges and refunds, all while providing an impeccable guest experience.

Please see the NoVacancy website for the most up-to-date list of sessions and details.

David Thompson CEO & Co-Founder Myma.ai (Formerly Book Me Bob)

Ian Simmonds Managing Director Levart

Nick Ashley Commercial Manager Kogan

Joanne Whitney General Manager Product & MarketingCommercial Foxtel

Mats R Us

Mats R Us is a leading Australian producer and supplier of Heavy Duty branded floor mats and bar mats. Made to the highest of quality in Melbourne with full customisation and 7 day turnaround times. We service some of the largest Retail chains and Hotels in Australia. Our mats are fully washable and hose able and we offer a 3 year guarantee on all our Heavy Duty floor mats.

matsrus.com.au

Stand 808

Aeris Environmental

Introducing EnviroGuard PRO X - a new era of superior air quality and environmental hygiene. Featuring an advanced 4-stage antimicrobial HEPA filter that attacks pathogens on contact, and never-before-seen mid-air and touch-surface sanitisation. PRO X actively reduces airborne contaminants and pollutants such as moulds, particulates and VOCs with improved protection against a wide spectrum of viruses, bacteria and fungi in your workplace. Intelligent, quiet and naturally better.

enviroguardair.com

Stand 1312

The Furniture Shack

The Furniture Shack Commercial with 20+ years supplying hotels, resorts, pubs, clubs, cafes, and holiday parks with stylish and durable outdoor furniture. We understand hospitality venues need to look their best, and our products ensure they can do just that - with ease! Our expert team is dedicated to finding and sourcing only the best products for our clients. thefurnitureshack.com.au/pages/ commercial-outdoor-furniture-brisbane Stand 408

Luxpanels

Luxpanels handcrafted acoustic timber slat panels are a modern DIY feature wall or ceiling alternative. Easy to install they transform any space both visually and acoustically. The contemporary timber slat design will add style to your space while improving the overall acoustics within the room.

luxpanels.com.au

Stand 1112

Master of Revenue ManagementEXECUTIVE EDGE

Advanced Certificate of Revenue Management - AMBITIOUS LEADER

Certificate of Revenue Management

Foundations - THINK CHANGE GROW

Restaurant Revenue Management -

SWEET SUCCESS

YIELDMAX - Training Support

Professional Membership

APAC Revenue Management Summit www.arma-revenuemanagement.com

COMPANIES & BRANDS

3D WALL PANELS 112

3D Wall Panels are an exciting range of decorative panels in over 50 different designs. 3D Wall Panels are used to create interesting, textured feature walls indoors or outdoors. Quick and easy to install, Australian made and delivered Australia wide with short lead times. Available in 2400, 2700 or 3600mm x 1200mm panel sizes. Raw or polyurethane painted finish.

 3dwallpanels.com.au

A.H. BEARD 930

Our passion for better sleep has been keeping us awake since 1899. As a family, it’s our calling, as a craft, we’ve elevated it to its highest form. We call it premium sleep. A combination of craftsmanship, technology, and a talent for giving people the best sleep of their lives. Family owned and made in Australia and New Zealand.

 ahbeard.com

ABOUT SPACE LIGHTING 321

We’ve always believed that lighting does more than illuminate a room. It’s the final touch to bring life to your space, elevating atmosphere, balancing design choices and enhancing your style. With 5 showrooms in Melbourne, Sydney, Canberra and Hobart, About Space is the destination for your next lighting project. Head to aboutspace.net.au for unlimited inspiration, today!

 aboutspace.net.au

ACCESSIBLE ACCOMMODATION 1335

The Accessible Group has two websites; Accessible Accommodation and Accessible Experiences. With the largest following in Australia catering to people with disabilities and retirees to search, book, stay and experience a place that offers some form of accessibility. They also provide consulting services for accommodation providers wishing to tap into the fastest growing travel sector through renovations and new builds.

 theaccessiblegroup.com

ACCOMMODATION AUSTRALIA 1116

Accommodation

Australia is the peak accommodation body representing the needs and interests of the substantial operators of Australia’s accommodation industry. Our aim is to support operators, protect business interests and promote a strong and vibrant accommodation sector throughout Australia. We also offer a wide range of benefits and services to assist members in their day to day business activities.

 accommodationaustralia.org

ACCOMNEWS 745

AccomNews is the premier product and service guide for the Australian accommodation industry. With a distribution of over 14,500 print and digital copies, our quarterly publication provides invaluable insights into the latest industry trends and best practices for a diverse range of properties including hotels, motels, resorts, apartments, and tourist parks.

 accomnews.com.au

ACME MERCHANDISING

134

With over 40 years’ experience, Acme Merchandising is your reliable source for quality uniforms and branded merchandise. We are Sydney based, with clients across Australia and overseas. Our reputation allows us to look after our customers with personal service – the care factor. Catering for all of your merchandise needs – you name it, and we can find a solution!

 acmecorp.com.au

ACOUSTICA PROJECTS MANAGEMENT

330

Acoustica Projects has been providing the best acoustical solutions to soundproofing, noise control, acoustical and vibration problems in Sydney, Newcastle & Melbourne. we are able to source and recommend quality materials for your next Acoustic project. We are a leader in the field of acoustical engineering and noise control.

 acousticaprojects.com.au

ADD MEDIA

Please visit our stand for more info.  accommodationbutton.com

150

AGILYSYS

626

Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only hospitality software provider that synthesizes data and workflows to elevate guest experiences, increases wallet share, and provides greater job satisfaction and retention across a singular platform.

 agilysys.com

AGNELLA BY BRINTONS

232

We are excited to bring the Agnella by Brintons rugs collection to Australia. For over 45 years, Agnella has been weaving the finest wool rugs for commercial and residential interiors. Design Discoveries is the latest collection of rugs from the Agnella by Brintons brand, a beautiful collaboration with the V&A Museum, London, inspired by objects from the museum’s archives.

 brintons.com.au

AHS HOSPITALITY

918

ahs hospitality is Australia and New Zealand’s first, and leading provider of outsourced housekeeping services. In their 30th year of operation, they supply quality services to a range of hotels, from economy to luxury and boutique to high volume. As a proudly trusted provider to hotels since 1993, ahs hospitality guarantees compliance and has a proven track record for quality.

 ahshospitality.com.au

ALLARA GLOBAL

451

AERIS ENVIRONMENTAL 1312

Aeris Environmental specialises in environmental hygiene, including IAQ, ESG, HVAC and surface disinfection. Aeris products enhance asset lifespan, save costs, optimise energy consumption, and ensure superior IAQ. Aeris partnered with EnviroGuard Technologies to offer businesses unparalleled air quality and environmental hygiene solutions. EnviroGuard technology provides simultaneous air purification and on-surface sanitisation through advanced filtering and active oxidising technology.

 aeris.com.au

Allara Global is on a mission to improve skills and drive performance within the hospitality industry through engaging online learning. From entry-level workers to senior level management, Allara Global’s unique combination of enterprise learning platform, off-the-shelf courses and bespoke content is designed to deliver the most comprehensive, engaging and effective learning experience in the hospitality space.

 allaraglobal.com

ALLIE’S COLD PRESSED

1341

Natural, delicious and bursting with flavour. Allie’s juices are made from the goodness of 100% premium Australian fruits and veggies, cold-pressed to preserve their vitamins and minerals.

 alliesfoods.com.au

ALTITUDE

758

Altitude is a cloud-based platform designed specifically for accommodation operators, empowering you to elevate your guest experience through seamless technology. Leave clunky processes and miscommunication in the past and implement streamlined guest service and stress-free operations. Featuring our Guest App, SelfService Kiosks, In-Room App and mobile operations solutions.

 altitudehq.com

COMPANIES & BRANDS

AM360

230

AM360 specialises in the supply of antimicrobial products for internal fit-outs including wall sheeting, flooring and paints. These products provide critical infection control measures for use in sectors such as medical, education, food services, manufacturing, laboratories and also wet areas.

 am360.au

AMADEUS

717

Travelers crave personalized and authentic experiences. Amadeus solutions help hospitality providers acquire, service, and retain guests by profitability driving demand and converting them into loyal fans. Backed by over 30 years of experience, we design open, cutting-edge software to provide the most efficient, trusted, and reliable systems for our customers.

 amadeus-hospitality.com

ANCIENT EARTH AMENITIES

1347

Ancient Earth guest amenities is one of our leading amenity brands designed exclusively to Hotel Products Direct. It uses recycled cardboard, timber products such as shavers, dental kits and combs made from sustainable bamboo.

 hotelproductsdirect.com.au

AQUALOGIC LAUNDRY SYSTEMS

904

Aqualogic have been Leaders in Laundry since 1968. We have a comprehensive range of premium commercial-grade laundry equipment to suit any industry and all types of laundry needs. We take the big-picture approach, helping our customers to unlock the potential of their laundry, providing intelligent, efficient and reliable solutions that go beyond the box.

 aqualogic.com.au

ARMA - REVENUE MANAGEMENT ASSOCIATION

1045

ARMA is a professional membership organisation that focuses on upskilling hospitality and tourism professionals in revenue and yield management. The purpose of ARMA is to provide education, resources, and networking opportunities to help industry professionals develop the skills and knowledge needed to maximise revenue and profit from perishable assets.

 arma-revenuemanagement.com

ARUMA- SUMMERLAND FARM & AUSSIE BISCUITS

Aruma has been operating a number of diverse businesses for over 50 years and hire

1002

500 people with a disability across NSW, Qld and ACT. Our businesses range from Summerland Farm (macadamias, avocados, hampers and tourist attraction) to Aussie Biscuits, Facility Services, Manufacturing and more. We are professional and competitively priced - get in touch to find out more.

 aruma.com.au/businesses

ASIAPAY 140

AsiaPay, a leading and trusted digital payment service and technology provider in Asia since 2000, offers an all-in-one award-winning payment platform to merchants in Asia and Australia. Supporting over 100 multi-payment methods in multi-channel, multi-currency, and multi-language payment interfaces, it aims to maximize merchant’s sales conversion, account and IT productivity while minimizing the risk of late or missed payment and fraud loss.

 asiapay.com.au

ASPECTA FLOORING AUSTRALIA

818

Aspecta is part of the HMTX group - a global manufacturer and supplier of LVT flooring solutions.

 aspectaflooring.com.au

ASSA ABLOY GLOBAL SOLUTIONS

742

ASSA ABLOY is the global leader in access solutions, dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions which include access control, integrated software, mobile access, and energy management designed to help our customers enhance the hotel guest experience, while improving operational efficiency.

 assaabloygobalsolutions.com

ATTRACTIVE BLINDS AND SHUTTERS

and stylish solutions, our products are trusted by top retail, hospitality, and entertainment brands worldwide. With headquarters in France and an office in Sydney, Australia, we provide local support and responsive aftersales service.

 aures.com

AUS D-TECH

144

Welcome to AUS D-Tech, an authorised reseller of Spotta™. We offer the latest 24/7 IoT AI insect monitoring solution for all types of accommodations and establishments. This solution alerts users of the presence of bed bugs and other insects, allowing early intervention and effectively preventing damage caused by these harmful vermin. Protect your reputation with Spotta™.

 ausdtech.com.au

AUSSIE BISCUITS

1002

Aussie Biscuits are proudly Australian owned and a favourite amongst hotels and motels, hospitals, clubs, and households Australia wide. Available in convenient, individually sealed two-biscuit packs, customers can order cartons of a single flavour, or mix and match their favourites. There are six delicious flavours to choose from, creating employment opportunities for people with a disability.

 aussiebiscuits.com.au

AUSTRALIA CHEF MIGRATION

1333

Australia Chef Migration specializes in sourcing global professional Chefs placing them into Australian Hospitality venues. Employers benefit from excellent culinary skills and training coupled with a high work ethic, and long-term employment tenure (typically 3-4 years). Many candidates are now in senior roles with their originating employer. Contact us now to find out how your kitchen can benefit.

 australiachefmigration.com

AUSTRALIAN INTERIOR LANDSCAPES 229

Australian Interior Landscapes has been the preferred supplier of artificial planting to the hospitality and commercial industry since 1987. Their trees range to 6m and they install anywhere in Australia.

 artificialplants.com.au

329

Attractive Blinds and Shutters commenced manufacturing Window Coverings in 1999 after 5 years’ experience as both a retailer and an interior decorator. We set up to manufacture high-quality custom-made Window Coverings for the Retail trade. Attractive Blinds and Shutters is a manufacturer that distributes through our network of independent retailers who are industry professionals in their field.

 attractiveblindsandshutters.com.au

AURES TECHNOLOGIES 661

AURES is a leader in the design and manufacture of integrated touch terminals and kiosks. Offering high-performance, reliable,

AUSTRALIAN LINEN SUPPLY

1242

Australian Linen Supply has been part of Australia since 1970, expanding collections to make hotel rooms look and feel luxurious.

 als.net.au

AUTOMATIC VENDING SPECIALISTS

Please visit our stand for more info.

 autovending.com.au

AVISUAL PRODUCTIONS

1327

752

AVisual Productions is a respected boutique audio visual provider since 2009, focusing on audience engagement.

 avisual.com.au

Hospitality solutions that deliver amazing experiences 40+ years and counting.

NoVacancy, Sydney 31 Aug–1 Sept, 2023

Meet us at booth 862

We’re fluent in “welcome.”

COMPANIES & BRANDS

AXCHARGE 1313

AXCharge is a one-stop shop for EV installation, charging requirements and battery solutions. Focus on Smart Grid and EV Infrastructure Solutions.

 axcharge.com.au

BEPOZ 236

A unified POS with integrated payments and customer engagement, designed for Australian Hospitality.

 bepoz.com.au

BETTER LIVING AUSTRALIA

ADJUSTABLE BEDS 709

Better Living Australia offers Therapeutic Adjustable Massage Beds for unparalleled guest comfort and wellness.

 betterlivingaustralia.com.au

BIAMP 138

Biamps offers superior audio solutions designed for hotels, bars, clubs, and outdoor entertainment areas.

 jands.com.au/Hospitality-AV-solutions

BLAZE AUDIO 138

Blaze Audio powers exceptional sound performance in commercial locations.

 jands.com.au/Hospitality-AV-solutions

BLUSTREAM 138

Blustream is the award-winning option for advanced HDMI distribution in the audio visual industry.

 jands.com.au/Hospitality-AV-solutions

BOTHUB 557

Bothub transforms hotel operations through advanced cleaning and hotel robots for enhanced guest experiences.

 bothub.com.au

BRINTONS CARPETS & RUGS 232

Brintons offers woven carpets and rugs with a focus on quality and design.

 brintons.com.au

BUNNINGS TRADE 608

Bunnings Trade offers end-to-end support, products, and services for jobs of any size.

 trade.bunnings.com.au/about-us/yourpartner-for-organisation-solutions

BUZZ 922

Buzz connects global airlines with iconic brands for impactful collaborations in hotels.

 buzzproducts.com/hotels/

BWH HOTELS

CANARY TECHNOLOGIES 657

Canary Technologies modernizes the hotel tech stack with mobile web systems and Digital Authorizations solutions.

 canarytechnologies.com

CARGO CREW 708

Cargo Crew specializes in hotel uniforms, providing cohesive & united team dressing.

 cargocrew.com.au

CELLARCONTROL

1217

CellarControl uses Ultra Sonic technology for cleaner beer and saves on beer wastage, water, and staff time.

 cellarcontrol.com.au

CHOCOLATE WORKS 1337

Chocolate Works manufactures bespoke chocolates for hospitality uses, enhancing brand recognition and guest experience.

 chocolateworks.com.au

CIVIQ 1219

Plastic water bottles for your guests. What is it costing you? Discover a smarter and more cost-effective way to elevate your guests’ experience while reducing expenses. Three wins. One Purchase. Embrace sustainability, enhance luxury, and save on hotel costs with a drinking water station. Provide your guests with unlimited refills on demand.

 civiq.com.au

CMS HOSPITALITY

857

At CMS Hospitality we have developed a simple and intuitive PMS allowing your daily operation to run smoothly. With fully functioning CMS Hospitality Trust Accounting it is widely regarded as the industry leader in integrated solutions for Strata Title and Serviced Apartments. Guest communication is key to ensure a smooth arrival and to deliver a great guest experience.

 cmshospitality.com

CODELOCKS (AUSTRALIA) 552

Codelocks is a leading provider of innovative electronic and mechanical locks, offering secure and convenient access solutions for various industries. Our cutting-edge products combine advanced technology with robust design, ensuring reliable and user-friendly operation. Codelocks’ commitment to quality, flexibility, and customer satisfaction makes them a trusted choice for access control solutions.

 codelocks.com.au

COLDBUSTER FLOOR HEATING 1349

COMAC

704

With years of experience under their belt, Comac is an expert in cleaning the accommodation sector. Offering a range of compact machines and smart features that improve efficiency and safety, enjoy a cleaner and more hygienic business with less disruption to your guests. Learn more about Comac cleaning solutions at Godfreys commercial, stand 704.

 godfreyscommercial.com.au

COMFORT SLEEP BEDDING

Comfort Sleep is one of Australia’s leading boutique bedding manufacturers supplying retail, hotels & resorts nationally and internationally.

 comfortsleep.com.au

COMMERCIAL KITCHEN EQUIPMENT

Please visit our stand for more info.

 ckequipment.com.au

COMWORKS MEDIA | SMART ESCAPES

802

362

BWH Hotels is a global hospitality network with 19 brands across every chain scale segment.  joinbwhhotels.com.au

Coldbuster Floor Heating provides luxury and comfort at affordable prices for indoor climate control. Coldbuster electric floor heating offers energy efficient, noise, dust & maintenance free solution for any room and almost all flooring types.

 coldbuster.com.au

907

251

Comworks is a full service digital agency with more than 30 years’ experience offering exceptional bespoke website design digital marketing. Our search engine-focused approach maximises online visibility.

Comworks unique combination of social media strategy with website promotions to expand the customer’s search range, casting a broader net to attract guests to the actual website resulting in increased direct bookings.

 comworks.com.au

COSTAR GROUP

1049

CoStar is the industry leader in commercial real estate information, analytics and news. We provide the comprehensive data, independent insights and powerful tools that CRE professionals need to find new business opportunities ahead of the competition, make smart decisions and advise clients with confidence.

 costar.com

COVERSTYL’

703

CoverStyl’ is a dynamic easy to apply air release designer vinyl for wrapping walls, furniture, doors, bed heads and anywhere you would like to achieve a natural aesthetic finish. Choose from 9 styles of timber, marble, natural stone, leather, fabric, glitter, soft touch and solid colours to enhance your project, with a total of 480 decorative finishes.

 coverstyl.com.au

CURATIF COCKTAILS

1130

Locally based and owned, Curatif is a producer of exceptional ready to serve cocktails in cans made in Melbourne. The cocktails have been developed in collaboration with the world’s best crafted spirits. Curatif cocktails are the drinks of the world’s best bars, blended to perfection for you to indulge in, when and where you choose.

 curatif.com/pages/about-us

MELBOURNE

175 Gertrude St, Fitzroy VIC 3065 Australia

Telephone: +61 (03) 9417 4635

E-mail: info@aboutspace.net.au

••• 138 St Kilda Road, St Kilda, VIC 3182 Australia

Telephone: +61 (03) 9534 4288

E-mail: stkilda@aboutspace.net.au

012 SOSPENSIONE

SYDNEY

Telephone:

E-mail: sydney@aboutspace.net.au

CANBERRA

130

Telephone: +61 (02) 6188 8600

E-mail: canberra@aboutspace.net.au

HOBART

41 Victoria St, Hobart, TAS 7000 Australia

Telephone: +61 (03) 6234 8066

E-mail: hobart@aboutspace.net.au

LED RING

Project: INVESTA

Builder: SCOPE PROJECTS

2BY4 with ROUND CORNERS

SHADE

COMPANIES & BRANDS

DELION

609

We do Casting, WiFi, internet, telephones, and CCTV. Australia wide. Fully managed and supported solutions. We make it easy for you.  delionwireless.com.au

DEPENDABLE LAUNDRY SOLUTIONS

1008

Dependable Laundry Solutions is your Australia Wide partner for Maytag Commercial Card, Coin, Commercial and Industrial laundry equipment. Revolutionize your laundry operations with superior reliability and industry leading warranties. Maximize efficiency, reduce costs, and elevate guest satisfaction. Talk to us anywhere in Australia to unlock the secrets of hassle-free laundry equipment.

 dependablelaundry.com.au

DESIGNSTUFF

120

Designstuff is a Scandinavian focused online store for creatives and design lovers – of all backgrounds and expertise – to discover and celebrate the world of interiors. Born from an appreciation for superior craftsmanship, uncompromised quality, and design integrity, it has become a unique online destination for globally sourced and curated home decor, furniture, gifts, artwork, and toys.

 designstuff.com

DICKER DATA & CAMBIUM NETWORKS

655

Cambium Networks empower millions of people with wireless connectivity worldwide. Here in Australia, Cambium Networks and Dicker Data work together to provide easy to plan, install, and scale wireless solutions. These solutions include enterprise cloudmanaged Wi-Fi and switching, mine site connectivity, utility networks, and solutions for WISPs, as well as connectivity for video surveillance and physical security installations.  dickerdata.com.au/our-vendors-dickerdata/cambium-networks-distributor

DIGITALREZ AUSTRALIA

135

DigitalRez Australia has produced booking software for the tourism industry for over 30 years, specialising in small to medium accommodation providers, indigenous permits and camping and tour and charter operators. We develop a personalised partnership with each of our clients, becoming valued business consultants, assisting you to increase your revenue.

 rezexpert.com.au

DIJITALLY 652

Dijitally is a digital performance marketing agency transforming brands and aiding hotels to drive direct bookings and brand loyalty. With our expertise in digital strategy, SEO, SEM, social media & email marketing, UX/UI and web maintenance, we drive measurable results and keep our clients one step ahead in the everevolving digital landscape.

 dijitally.com

DINING DOME

208

Dining Domes help you create unforgettable experiences and maximise your outside space. They’re designed, engineered and manufactured in Europe to the highest standards. Perfect for Restaurants, Hotels, Office spaces, Rooftops and the Home. Our versatile covers allow you to control the weather allowing you to enjoy outside all year round.

 diningdome.com.au

DIVVY PARKING P11

DIVVY’s vision was to solve the parking problem by applying market leading technology using hardware and software to enable a better parking experience. Now DIVVY has the capability to apply the same technology to all bookable assets, such as end of trip facilities, meeting rooms, hot desks and shared workspaces.

 divvyparking.com

DOLPHY 948

Dolphy Australia is Australia’s single-brand manufacturer and supplier of hotel & commercial washroom Products as DOLPHY brand. Dolphy manufactures and supplies Hand dryers, Hairdryer, Magnifying mirrors, Digital safes, Soap dispensers, Toilet roll dispensers, Paper towel dispensers, Cloth liners, Baby care stations and many more products.

 dolphy.com.au

DOMETIC PROFESSIONAL 618

Millions of professionals around the world use Dometic products. They’re business owners, entrepreneurs, and specialists within industries such as hospitality, mobile delivery, healthcare, automotive and marine. Although their work may vary what unites them is the pursuit of excellence.

 dometic.com/en-au/professional/ about-us

DULUX 916

At Dulux, we leverage our expertise to support property managers, asset owners, facility managers and engineers to maintain their assets with confidence. We recognise that property protection starts with innovative solutions, durable coatings and quality products. We offer our commercial expertise to service, support projects throughout the project to assist with protecting your property over its lifetime.

 duluxconstructionsolutions.com.au

ECO GREEN SOLUTIONS

ECOROQ FILTERS

1217

Ecoroq filters are used in any food or flower coolroom storage. They are a great addition to the coolroom and will ensure fresher produce with lower costs.

 ecoroqfilters.com.au

EHOTELIER

956

eHotelier is a leading online education provider for the hotel industry, providing an end-to-end hotel team member training and development solution, with an online eco-system designed to support every team member at each stage of their career.

 ehotelier.com

ELECTRO VOICE

138

For over 90 years Electro Voice has designed and engineered leading edge sound reinforcement solutions – products that empower venues, exceed the expectations of the audio professional, and elevate the customer experience.

 jands.com.au/Hospitality-AV-solutions

EMRO DESIGNS

530

Emro Designs is a First Nations owned homewares business specialising in First Nations designed soft furnishings, including rugs, wallpaper and more! We are passionate about partnering with artists and sharing our culture through our products that not only look beautiful but tell a story about our rich culture & history.

 emrodesigns.com.au

ENVIROGUARD TECHNOLOGIES

1312

Enviroguard Technologies offers superior air quality and environmental hygiene solutions for businesses. Our next generation technology provides the world’s first simultaneous in-air and on-surface sanitisation through the synergy of advanced purification and filtering.

 enviroguardair.com

ERGOMOTION

316

1221

Eco Green Solutions provides powerful environmentally friendly products to solve problems centred around air quality, surface hygiene and drainage solutions.

 ecogreensolutions.com.au

Transforming sleep wellness Ergomotion, headquartered in Santa Barbara, California, is the largest manufacturer of adjustable bases worldwide. The company’s products are created to provide a holistic wellness solution infused with smart technology to enrich health, happiness, and well-being. They are pioneering the future of sleep while transforming bedrooms into connected wellness ecosystems and delivering innovation to help improve sleep.

 ergomotion.com

Putting people with a disability in business

Putting people with a disability in business

COMPANIES & BRANDS

ESG ASIA PACIFIC

861

ESG Asia Pacific are extremely proud to boast about our innovative programs and conscientious environmental efforts that cement us as a leader in the away-from-home washroom market. Our approach includes 100% recycled paper options, environmentally preferable hand hygiene formulations and controlled-use dispensing systems that help to minimise consumption.

 esgasiapacific.com

ESG SLIM

861

The smallest 3-roll, high capacity, controlleduse & front loading away-from-home toilet tissue dispenser on the market. When one roll of tissue is finished, simply turn the dial to advance to the next roll.

 esgasiapacific.com

EVOS

Please visit our stand for more info.  evos.com.au

EXPEDIA GROUP

1226

As the world’s leading traveller technology platform, Expedia Group connects businesses big and small to the universe of travel through access to data, tools, technology, and hundreds of millions of global travellers.

 expediagroup.com

EXPERIENCE OZ LOCAL AGENT

1343

Book, Play, Earn Today. Experience Oz Local Agent is a top tier experience booking platform designed specifically for the accommodation industry. Experience Oz Local Agent offers instant over the counter and in-room bookings for thousands of trusted tourism and leisure experiences across Australia & New Zealand.  agent.experienceoz.online

FAIRMONT DESIGNS 109

Fairmont Designs is committed to providing exceptional service to clients, from premium casinos to local boutiques. We have successfully executed over 1500 projects globally and take pride in working collaboratively with owners, brands, designers, architects, procurement firms and project management companies to help develop and deliver furnishing solutions that capture the perfect balance of style, quality, and value.

 fairmontdesignshospitality.com

FERRERO FOODSERVICE 911

Ferrero Foodservice offers its brands to generate high quality taste experiences and to meet the needs of all professional sectors. Whether you are a restaurant owner or a distributor, we will support your business.

 ferrerofoodservice.com/au/en

FIICOMS

354

Fiicoms Australia is your hospitality technology partner that specialises in Wi-Fi, Casting, Compendiums, TV Integration and more. With our experience working with trusted brands like Cambium and Philips we can deliver a complete solution for any property and budget. Come and talk to one of our specialists for more information.

 fiicoms.com

FLEXKEEPING

551

Flexkeeping is a hotel operations platform designed to help teams automate and collaborate like never before. From housekeeping to maintenance and beyond, we’ve helped transform hundreds of properties across the world with our intuitive platform.

 flexkeeping.com

FOXTEL BUSINESS 345

Foxtel is a leading Australian subscription television company that provides the accommodation industry with world-class TV shows, movies and live sport to keep guests entertained during their stay. Our innovative product, the Business iQ, gives guests an ‘at-home’ experience in their room with free-to-view access to our huge library of content, in-built casting and on-screen digital compendium.

 foxtel.com.au/biqh

FRUCOR SUNTORY

1126

Frucor Suntory is a leading Oceania drinks company and the market leader in energy drinks across Australia and New Zealand. Frucor Suntory manufactures and distributes a range of fruit drinks, energy drinks, waters and soft drinks. It is the company behind iconic brands V Energy, Suntory BOSS Coffee and Maximus. They are wholly owned by leading Japanese beverage company Suntory.

 frucorsuntory.com

FUTURELOG

452

Founded in 1999, FutureLog designs and develops cloud-based procure-to-pay solutions for the hospitality and gastronomy industries. Our procurement and hospitality backgrounds mean that we truly understand the needs and challenges of our customers, and our market-leading software handles all aspects of purchasing, inventory management, invoice processing and more via our web app and native mobile app.

 futurelog.com

GANTNER

458

As an early pioneer in the field of NFC (nearfield communications) technology, GANTNER’s hardware and software innovations have been transforming the way companies interact with their customers and employees for the past 40 years. Gantner’s contactless NFC systems can be found worldwide, delivering market-leading access control, electronic locker solutions and cashless payment systems for the commercial industries.

 gantner.com

GCS TIMES

1321

GCSTIMES upholding the concept of Providing unexpected solutions to the customers globally, making sustainability much easier, has continuously made breakthroughs in technology and innovation on sustainable development products, especially in sustainable key cards since establishment in 2011.

 gcsrfid.com

GIRBAU AUSTRALIA

346

Founded in 1960, Girbau is a world leader in comprehensive professional laundry solutions for the industrial, commercial and vended sectors, recognised for its high degree of innovation, quality and sustainability.

Girbau’s goal is to create maximum value for its customers, supporting them in their professional growth and adapting to the territories where it works.

 girbau.com

GLOW WORM LIGHTING

1222

Glow Worm Lighting – where creativity illuminates your world. Initially founded in Brisbane, Glow Worm Lighting has progressively emerged as one of Australia’s premier providers of high-quality, commercialgrade decorative lighting. Our driving mission is to exceed traditional limits with our pioneering and artistic lighting solutions, thereby enriching public spaces and crafting enchanting experiences that draw communities together.

 glow-worm.com.au

GODFREYS COMMERCIAL 704

Godfreys Commercial is an experienced provider of cleaning solutions for the accommodation sector and beyond. With expert advice, training, maintenance & support, and a range of trusted products and machines, Godfreys Commercial can help you achieve more efficient and less disruptive cleaning operations in your business.

 godfreyscommercial.com.au

GOKI 646

Goki is a leading provider of smart access solutions for the hospitality industry. Our innovative technologies empower hotels to enhance guest experiences, improve operational efficiency, and promote sustainability. With seamless integration, user-friendly interfaces, and reliable support, Goki is the trusted choice for hotels seeking to optimise access management and elevate their guest offerings.

 gokitech.com

GOLDEN CHAIN MOTELS

949

Golden Chain Australia’s largest motel chain Celebrating 40 years and stronger than ever.

 goldchain.com.au

COMPANIES & BRANDS

GRACE GROUP

762

The iconic Grace Bros empire founded in 1885, has evolved to become Australia’s leading integrated asset moving, logistical consultation and information management service provider with over 70 branches across Australasia. Workplace Solutions division has over 110 years of experience and abundant resources to provide a dedicated focus on office, government and commercial relocations, storage, FF&E and asset management solutions.

 grace.com.au/workplace/

GRAFICO - WALLS

130

Grafico -Walls offers custom print wallpapers, custom print tiles and art prints to bring your spaces to life! Operating around Australia with a full design team inhouse to create your bespoke project from design to production and project management & installation. With so many options ‘What will you Grafico?

 grafico.com.au

GTG LIVING WATER

909

GTG Living Water is a natural alkaline artesian mineral bottled water with Exceptional purity from pristine wilderness artesian water with a balance of minerals filtered through the best system that exists Uncontaminated Nature.

 gtglivingwater.com.au

GTRIIP

238

Gtriip offers mobile check-in and checkout systems and uses deep learning neural networks to verify the identity of a guest. The photo ID of the guest is matched against their smartphone selfie for authentication. This provides a truly contactless experience for hotel guests. Integrations with key PMS are available.

 gtriip.com

GUESTPOINT

355

GuestPoint, the ultimate Property Management System, offers a comprehensive suite of software and services to simplify management and enhance guest experiences, all while helping you grow your revenue. With three decades of expertise, GuestPoint empowers property managers to succeed. Trustworthy, innovative, and supportive, GuestPoint provides complete management solutions, all within your reach.

 guestpoint.com

GUESTY

464

Guesty’s all-in-one platform automates, streamlines, and optimizes every aspect of operating a hospitality business to save time, maximize revenue, and stay ahead of the curve. Guesty’s acquisition of 25-year veteran, Aussie property management software, HiRUM, enhances our expertise in Trust Accounting and Apart Hotels for the Australian sector.

 guesty.com

HEADS ON PILLOWS 1053

Heads On Pillows is a tailored and tourismdedicated digital marketing agency focused on increasing direct bookings for hotels, resorts and accommodation providers. Through travel-specific SEO, ads management, website design and social media management, Heads On Pillows empowers their clients to fill their calendars with direct bookings.

 headsonpillows.com

HH SERVICES AND HHIT

Please visit our stand for more info.  hhhotels.com.au

HIGGINS COATINGS

HOSPITALITY SALES & MARKETING ASSOC. INTL

1146

HSMAI is a non-profit industry association for hotel and hospitality sales, marketing, revenue management, distribution, digital and general managers. Membership and participation with HSMAI offers training, networking and conference events for career development in the hotel and hospitality industry across the Asia Pacific Region.

 hsmaiasia.org

937

855

Since 1949, Higgins Coatings has been Australia’s premier commercial painting provider. With our extensive range of cost-effective services including General Painting, Maintenance Painting Solutions, National Multi-site Painting, Colour and Specification Consultancy, Specialised Access, Project Management, and more, we have the experience and resources to provide a complete painting solution for your accommodation complex.

 higgins.com.au

HIT EQUIPMENT INTERNATIONAL 132

HIT Equipment International, pioneers in automated cutlery processing systems, enhance food service profitability. Originating from Europe, we’ve expanded globally, offering an exclusive range of imported equipment such as cutlery and glass polishers, wrappers, washers, vacuum seal machines, and orange juicers. Our DNA blends business and technology, providing tools that maximize your operational efficiency.

 hit-equipment.com.au

HONEYBADGER TECHNOLOGIES

Please visit our stand for more info.

 honeybadger.tech

HOSPITALITY AND RETAIL SYSTEMS

642

HOTEL INTERIORS

603

Hotel Interiors is a major hospitality furniture supplier for Hotels, motels, serviced apartments and resorts, Staff & Student Accommodation, Build to Rent Apartments, and Retirement Living. With over 40 years’ experience in hotel refurbishments Australia wide and internationally, we are at the forefront of accommodation furniture design, refurbishment, and installation.

 hotelinteriors.com.au

HOTEL PRODUCTS DIRECT

1347

Hotel Products Direct offers Accommodation Professionals high-quality products, competitive quoting, and international sourcing. We are the leading online supplier of commercial accommodation products with over 20 years of experience and affordable pricing. We are a one-stop shop supplying hotels, motels, serviced apartments, guest houses, resorts, BnB’s Australia-wide.

 hotelproductsdirect.com.au

HSMAI ACADEMY

1146

235

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 11,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers, these include: Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems.

 hrsinternational.com/en

HSMAI Academy is a comprehensive variety of education for hospitality sales, marketing, revenue management, and leadership, entailing a range of course offerings and learning experiences online, face-to-face workshops, certifications, and qualifications. Every aspect of the content and support material included in HSMAI’s programs have been specifically designed and developed for those working in commercial areas of hospitality.

 hsmaiacademy.org

HUNTER TECHNOLOGIES

1217

Hunter Technologies, established in 2007, supplies sustainable products saving produce and money. Our solutions offer quick ROI. Operating in Australia, the UK, and New Zealand, we deliver tailored technology solutions that reduce waste, increase efficiency, and empower businesses to thrive in the digital age.

 huntertechnologies.com.au

HYPLON CONSULTING

Please visit our stand for more info.

 hyplon.com

556

COMPANIES & BRANDS

HYPNOS

952

Mattress Resources Australia is a proud manufacturer that has been producing bedding for over 50 years and continues to supply retailers and commercial hotels around Australia. Our award-winning boutique brand Hypnos reflects the superior tailor-made quality and comfort of our Australian made and designed products ensuring a deeper and restful uninterrupted sleep experience.

 mattressresources.com.au

IDEAS REVENUE SOLUTIONS

IDeaS Revenue

845

Solutions is the leading revenue management software and services provider. IDeaS creates sophisticated yet simple ways to empower hotel executives with automated revenue decisions they can trust. IDeaS transform the right data into clear and actionable insight, allowing our clients, from international hotel chains to independent properties, to price, forecast and report with speed and accuracy.

 ideas.com

IKEA

602

Did you know IKEA started as a small business too? Just a one-man mail order company has become a global home furnishing brand. And all with a vision; to create a better everyday life for the many people. What does this mean for your business? Come chat to our dedicated IKEA for Business team.

 ikea.com/au/en/ikea-business/

INFINET - TECHNOLOGY FOR BUSINESS

562

Established in 2000, Infinet is an IT Managed Services and Systems Integrator, specialising in Modern Workplace Solutions, Cyber Security and Networks, Voice and Data and IT Procurement.

 infinet.com.au

INFOR

862

Infor Hospitality is dedicated to helping industry leaders create a scalable technology platform to unite locations and empower their teams, developing powerful multi-tenant cloud software for hotels, casinos, and restaurant organizations. We work with customers and integration partners in over 135 countries to help them achieve strategic clarity, operational efficiency, consistently superior guest experiences, and maximized revenues.

 infor.com/en-au/industries/hospitality

INFORME

Please visit our stand for more info.

 in-forme.co

INFRARED AUSTRALIA

Heliosa range is ideal for outdoor dining areas in restaurants, hotels, cafes, bars, cellar doors and outdoor event applications.

 infraredaustralia.com.au

INNQUEST

857

InnQuest, CMS and H&L software are here to help our clients not just understand the functionality of our PMS’s and POS software solutions, but to partner with them long term. Each member of our team brings their own unique industry experience to help enable our clients to exceed their guests’ expectations.

 innquest.com

INTELLISOFTWARE 255

We are a provider of AI-driven software solutions for the hospitality industry. Our innovative technology leverages market data and trends to automate pricing strategies for hotels, maximising revenue and saving valuable time. With a track record of delivering significant revenue growth, we offer a reliable and efficient solution for optimising room rates and driving profitability.

 intellisoftware.au

INTERSCALIT 123

Interscalit has been manufacturing bedding in Europe since 1993. We design and manufacture bedding that will meet your hotel’s needs at competitive pricing. Our pillows, duvets & Mattress protectors meet the highest quality, and durability, while also having a reduced environmental impact. Branded or private label - Made in Europe, sustainable, and made ethically.

 interscalit.com

INTERTOUCH 654

interTouch powering hotels around the world to deliver superior digital guest experiences. We are the leading global provider of premier integrated guest-facing technology solutions for the hospitality industry.

 intertouch.com

IPG

SMART HOME

804

IPG Smart Home is a leading prefabricated housing system company. In the past decade we help builders and developers in Australia to build better and faster. Smart Box is our solution for the hotel industry, it’s modular unit which can be tailor make to suit different taste and function. It is easy to install with minimum maintenance.

719

IVVY

908

JANDS 138

Jands, an Australian-owned and proudly independent company established in 1970, a trusted distributor of leading Audio, Lighting, and Staging brands for the installation, production, and retail industries. Jands offers top-tier solutions tailored to individual needs and budgets with a wide range of hospitality AV solutions and represent renowned brands, including Shure, Biamp, Blustream, L-Acoustics, Electro-Voice, Blaze Audio, and more.

 jands.com.au/Hospitality-AV-solutions

JAR FURNITURE IMPORTS 222

Jar Furniture Imports has been in business for 20 years. We specialize in Dining chair, tables & case goods and bedroom furniture. We can source a broad range of materials to suite both of the above categories.

JASON COMMERCIAL 946

Jason Commercial has been supplying the accommodation industry with commercial bedding & linen for over 70 years. As an iconic Australian brand, we are known for our extensive range of bedding, linen and towels, designed to suit a vast range of properties. Our products are intended for commercial laundering and easy-care housekeeping, offering the highest quality at competitive prices.

 jasoncommercial.com.au

JBN SOUND SOLUTIONS

AUSTRALIA 753

JBN Sound Solutions provide an incredible sound experience through their highly directional speaker system. As venues around the globe continue to grapple with amplified music from conventional speaker systems the JBN Sound Ceiling provides the solution. Hearing is believing, so please visit us for a demonstration.

 jbnsoundceilings.com

JIANGSU CANASIN WEAVING CO. 853

Please visit our stand for more info.

JITJATJO AUSTRALIA 555

Jitjatjo is an Aussie-born and U.S.-bred Talent Marketplace Platform and Flexible Work App. Built specifically to serve small to large hospitality operators, Jitjatjo optimises internal and outsourced staffing, and offers overflow staffing services, via our own pools of vettedhospitality staff.

 jitjatjo.com.au

KINTO

810

958

Infrared Australia offers a premium range of energy-efficient infrared heaters that deliver incredible heat at a much lower cost. Our

Book more functions & deliver amazing events with iVvy. iVvy is an innovative cloud-based event and venue management software that helps hospitality professionals to create, manage, promote and monitor events with one-login.

 ivvy.com

Toyota + KINTO. Car rental, reimagined. Book a range of Toyotas, from an hour to a year, all from your smartphone. 100% hybrid passenger fleet. Talk to us about having KINTO cars available to rent from your hotel.

 kinto.com.au

COMPANIES & BRANDS

KNOWBY

1329

Knowby pioneers in delivering innovative digital solutions for know-how transfer. Knowby’s mission is to capture humanity’s know-how and make everyone an instant expert. Knowby’s flagship product, Knowby Pro, simplifies instruction delivery through images and videos, transforming complex processes and tasks into actionable steps, thereby boosting organisational productivity. Life doesn’t come with Instructions, but if it did, it would use Knowby!

 knowby.co

KOALA

- TRADE & COMMERCIAL

1033

Koala Trade & Commercial focus is to bring our leading furniture solutions to companies all around Australia. From award winning products to customised solutions we can tailor our approach to me your specific business requirements. Reach out to our dedicated team at commercial@koala.com.

 au.koala.com

KOGAN.COM

803

Kogan.com was born in a south-eastern suburb Melbourne garage in 2006 from a young entrepreneur’s idea to revolutionise the supply chain to make the latest consumer products more affordable. Now, we’re the largest Australian pure-play online retail website with hundreds of thousands of visitors each day and a customer base of millions of shoppers.

 kogan.com.au

KOVENA

747

Kovena provides frictionless payments specifically designed for the accommodation industry. Manage charges, refunds, and pre-auths directly in your operating software; Reduce chargebacks by 20x the industry average; Automatically charge cards according to booking/deposit terms; and securely receive card details before a guest arrives at the property.

 kovena.com

L-ACOUSTICS

138

Industry leaders in design, manufacturing, and distribution of premium sound reinforcement technologies that awakes all senses of patrons with exceptional sound that immerses them at every turn.

 jands.com.au/Hospitality-AV-solutions

LEVART

P6

Discover how Levart can help your property grow direct bookings, easily manage your online distribution and optimise overall profitability with our intelligent technology solutions. Levart solutions are easy to implement, simple to use, cost effective, and we provide comprehensive support from our client success team based in Australia!

 levart.com.au

LIFE FITNESS

1036

Create delightful experiences across the full well-being journey at your property. Life Fitness partners with international hospitality chains, boutique hotels and premium resorts to curate a one-of-a-kind wellness encounter. Premier fitness equipment, space layout and design consulting, and customer service with hospitality industry experience. Discover our hospitality wellbeing solutions that meet guests at any level of their fitness journey.

 lifefitness.com.au

LIGHTSPEED 756

Lightspeed Restaurant is the fast, flexible point of sale that helps hotel restaurants, bars, and cafes deliver the best guest experience. With intuitive affordable tech, flexible workflows, advanced reporting and menu, customer and staff insights you will wow your guests with Lightspeed.

 lightspeedhq.com.au

LIGHTYEAR 754

Lightyear is an award-winning, 5* cloud app built to automate large SMEs & enterprise-level Purchasing & Accounts Payables processes. Lightyear offers unlimited users & entities, partnership programs & referral schemes, unbeatable technical support, free demo & a 30-day free trial.

 lightyear.cloud

LIVEPORT 244

Liveport is a full solution provider for secure wired and wireless internet services, all supported with 24×7 guest service monitoring and support. With customers ranging from diverse backgrounds, including hotels, resorts, hospitals, student housing, condos, and many other venues.

 liveport.com.au

LOFTUS

BUSINESS ADVISORY 1352

With 30+ years of experience in Australia’s tourism industry, Loftus Business Advisory offers consulting services with a focus on solutions to boost the profit and performance of tourism businesses across Australia. With $5+ MILLION in profit-strengthening opportunities identified for our clients over the last 12-months, we are committed to providing innovative strategies to help you reach your business goals.

 loftusbusinessadvisory.com

LUXPANELS

1112

Luxpanels handcrafted acoustic timber slat panels are a modern DIY feature wall or ceiling alternative. Easy to install they transform any space both visually and acoustically. The contemporary timber slat design will add style to your space while improving the overall acoustics within the room.

 luxpanels.com.au

MAAS & CO

109

Maas & Co specialise in production and procurement of tailor-made furniture, joinery and lighting. We know design. We know materials. We know manufacturing and construction. With our ability to build strong partnerships get things done in the smartest way possible.

 maasandco.com

MAGNETITE

SECONDARY GLAZING

1216

Magnetite specialises in acoustic and thermal insulation for existing windows and doors. Our retrofit double-glazing system converts existing single-glazed windows to the performance of double-glazed windows. With extensive knowledge and experience in glazing requirements, we customise solutions to assist you in achieving the best soundproofing & thermal insulation.

 magnetite.com.au

MAKITA AUSTRALIA

823

Makita is leading the charge in cordless commercial cleaning, power garden and power tool solutions. Providing the Australian market with the world’s largest range of products on a lithium ion battery platform, paired with the fastest charge times in the industry, Makita products are ready to work when you are.

 makita.com.au

MARBLE RENEWAL

962

When it comes to the care of Natural Stone, Marble Renewal are the experts! The company has been operating in Sydney for over 25 years and throughout the world for over 45 years. We have performed countless Hotels jobs with excellent results. With our years of experience, we stand behind our work with a full guarantee. We offer free consultation.

 marblerenewal.com.au

MATRIX

1124

When your fitness facility chooses Matrix, you get more than premium performance, approachable design, connected technology and durability that stands up to tough environments. You get an ongoing relationship geared for success. We’ll partner with you to provide forward-thinking solutions and cuttingedge products for your grand opening and every day after. One brand. Everything fitness.

 matrixfitness.com.au

MATS R US

808

Mats R us is a leading supplier and manufacturer of Branded heavy-duty floor mats, commercial grade Exhibition Tiles, large-area Event Carpet and Bar mats. We produce all products to the highest of quality in our factory in Melbourne. No minimum order quantity with a 7-day turnaround time. Mats R us - for all your branded and custom mat requirements.

 matsrus.com.au

Assisting hospitality owners and managers and designers create and maintain safe, microbe free environments

Eliminate up to 99.9% of microbes in with AM360

WHY AM360

We work alongside architects, builders and facility managers incorporating antimicrobial solutions into the fit-out design.

Projects we have worked on include commercial kitchens, hotel chains, schools, medical facilities and laboratories.

Come see us at stand #230

COMPANIES & BRANDS

MAXI-ENZYME

1217

Maxi-Enzyme is an enzyme based beer line cleaning chemical that is non toxic. It is very safe and effective to use.

 huntertechnologies.com.au

MAYFIELD LIGHTING

224

Mayfield specialise in custom made or ready to purchase lighting. Since 1945 we have created quality, customisable lighting in collaboration with designers, makers and buyers. We believe that well-designed products should be accessible to everyone. Browse our lighting collections online or design custom lighting for your next interiors project.

 mayfieldlighting.com.au

MCLAREN TECHNOLOGIES

ASIA PACIFIC

353

McLaren Technologies is one of Asia Pacific’s leading providers of cloud-based technology solutions for hotels and resorts. Our mission is to increase our customers’ profitability through the delivery of technology that improves their operating environment, drives revenue, and cuts costs. The McLaren solution set enhances the user experience, drives productivity, delivers mobility and separates our customers from the pack.

 mclarenint.com

MEWS

646

Mews is a leading platform for the new era of hospitality. Over 3,500 properties in 70 countries are powered by Mews with offices in Europe, the US and Australia. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Accor, Generator-Freehand, Strawberry, The Social Hub and LifeHouse.

 mews.com/en

MILES PARTNERSHIP

P12

Miles is a global marketing agency focused solely on travel and tourism. Working with more than 130 destination and hospitality clients, we take pride in being a trusted partner. Miles embraces innovation and creativity to deliver unparalleled results in all of our services, including branding and creative, digital and web development, content, media buying, strategic consulting, and more.

 milespartnership.com

MODIEUS FLOORING

manufactured casegoods and furnishings for the hospitality industry, this remains our focus to this day.

 williammontague.com

MR SALES

1339

MR Sales is a leading Management Rights Brokerage, supported by a seasoned team of experts. Our extensive network of professionals in finance, accounting, law, and valuation gives us unique selling insights. We offer personalized guidance, aligned with market trends and values, and remain committed to the management rights industry.

 mrsales.com.au

MULBERRY CO

710

Mulberry Co is a premium furniture manufacturer located in Sydney, Australia. Since its establishment in 2009, the company has become one of the largest furniture manufacturers in Sydney, with 40+ experienced employees and a 4000 square metres factory equipped with advanced automation equipment such as timber CNC machine and Pathfinder fabric cutting machine.

 mulberryco.com.au

MYMA.AI

Please visit our stand for more info.  myma.ai

NABERS

741

NEC AUSTRALIA, TALKWARE AND TIGER 462

NEC Australia, Talkware and Tiger form an impressive partnership to deliver exceptional guest experiences, allowing hotel staff to exceed customer expectations and respond more effectively to guests’ requests and evolving situations. At NoVacancy, attendees will be able to experience how NEC Unified Communications technology transform your guest experience.

 nec.com.au

NEOZ LIGHTING

129

Founded in 1983, NEOZ is an Australian lighting design and manufacturing company specialising in cordless lamps for commercial, hospitality and home environments worldwide. The company factory and design studio are based in Sydney, Australia. NEOZ Cordless lamps are built for function, elegance and longevity. For lighting quality and serviceability.

 neoz.com.au

NERO TAPWARE

502

Nero Tapware manufactures and supplies a range of tapware and accessories ranging from entry level through to high end architecturally designed pieces.

1108

NABERS (National Australian Built Environment Rating System) is an NSW governmentadministered program that provides simple, reliable and comparable measurement of a building’s energy efficiency, water usage and waste management for accommodation buildings. A NABERS rating helps hotel owners accurately measure, understand, and communicate the environmental performance of their buildings, while identifying opportunities for cost savings and future improvements.

 nabers.gov.au

NAPTRESS

817

Naptress is a trusted, family-owned business that specializes in providing superior sleep solutions for retail, hotels, motels, student accommodations, and rental spaces. Our range of commercial-grade mattresses and beds products is designed to enhance the sleep experience of every guest.

107

Modieus is Dutch for fashionable, which is a fitting title for a company offering the most stylish flooring in the market. A flooring solutions expert with an extensive global network, Modieus provides exceptional, contemporary flooring throughout Australasia, the Middle East, the Far East, USA and Europe.

 modieus.com

MONTAGUE

Montague was established in 1989 in the UK to deliver the highest quality custom

508

 naptress.com.au

NEC AUSTRALIA UNIVERGE BLUE 462

A full suite of cloud telephony services ranging from integrated phone system, video conferencing, messaging and contact centre. UNIVERGE BLUE® is an easy-to-use cloud telephony based communications platform that helps easily manage team communications and collaboration. One simple cloud app delivers a seamless, unified experience while reducing complexity and costs.

 nec.com.au/solutions/unifiedcommunications/communication-platforms/ univerge-blue

In addition, we also manufacture a full Ambulant and Assisted living ranges across 6 colours with everything from standard to made to measure options.

Nero prides itself of quality and craftsmanship to ensure an enjoyable bathing experience.  nerotapware.com.au

NESPRESSO PROFESSIONAL

Nespresso

1022

Professional’s extensive range of consumer and commercial machines cater specifically to hotels and commercial establishments such as Accor, offering an exceptional coffee experience for hotel guests, buffet attendees, and conference participants.

 nespresso.com/pro/au/en/

NEWBOOK

352

We’re Newbook, your Connected Hospitality Management Solution! Property Management Software, Online Booking System, Channel Manager, Central Reservation System, and more. Newbook partners with you to find your flow across your entire business. That means you can streamline operations, boost revenue, increase bookings and enhance guest experiences - and you’ll have the support of our expert team, all the way.

 newbook.cloud

COMPANIES & BRANDS

NEXTREND FURNITURE 210

Nextrend is and always will be a peoplefirst business. Whether you’re celebrating the upcoming opening of your new cafe, giving your restaurant a fresh makeover or refurbishing your hotel, we’re here to help you create your dream space so you can serve YOUR customers and make a 5-star impression from the get-go.

 nextrend.com.au

NGV SERVICES

358

100% Australian owned and operating for almost 30 years, NGV specialise in telecommunication solutions tailored to go the distance. We design, supply and install all aspects. We are your one stop shop for WiFi, backhaul, network management, internet TV streaming solutions, MATV, CCTV, and access control.

 ngv.com.au

NHP ELECTRICAL ENGINEERING PRODUCTS 1007

NHP is an independent, Australian owned company which has been providing electrical and engineering industry excellence for 50+ years, offering best in class products from across the globe. With branches right across Australia and New Zealand, it is NHP’s local people and footprint that helps us to understand your specific project needs.

 nhp.com.au

NUFURN COMMERCIAL FURNITURE 422

Established since 1996, Nufurn designs, manufactures and supplies a complete range of furniture and equipment solutions for Hotels, Resorts and Function Centres. Our exclusive brands include: EventPro-Lite Tables, Ezi-Flor Dance Floors, NufurnPLUS Wood Look Aluminium Seating, Maxi Stacker Banquet Chairs & Platinum Hotel Tables.

 nufurn.com.au

NUVHO | SMART HOTELIERS 1148

Nuvho provides management services to independent hotels across Australia and New Zealand. We specialise in the fields of revenue management, sales representation, marketing, central reservations and advisory. Acting as an extension of the management structure, Nuvho provides alternatives to traditional management structures with the potential to completely manage inbound room inventory to compliment operational management.

 nuvho.com

OAKGROVE UPHOLSTERY 114

Oakgrove Upholstery is an Australian manufacturer of high-quality, custom-made furniture for the accommodation industry that is made to last. Our furniture is not only functional and beautiful but also designed to withstand the demands of daily use. Our range includes sofas, sofabeds, cushions, bed runners, beds, ottomans, and custom furniture.

 oakgrovefurniture.com.au

OLIMPIA SPLENDID 722

Olimpia Splendid is an Italian company that specialises in climate control technologies. Our made in Italy design focus is underpinned by goals of continuously improving efficiency and minimising environmental impact.

 olimpiasplendid.com.au

ONE FOR ALL 1234

Discover One For All, a brand dedicated to transforming the in-room entertainment experience for your valued guests. Specialists in design and development, One For All understand the unique needs of the hospitality and commercial property industry, and our innovative solutions are tailored to meet them.

 ambertech.com.au

ONITY 357

Onity is a leading provider of a host of facility management technologies from electronic locks to in-room safes, minibars, energy management and wearable systems. Today, we are recognized worldwide for our powerful combination of innovative thinking and intelligent systems.

 onity.com

OPEN4

1230

OPEN4 offers FF&E Logistics solutions to get your hotel open ONQUALITY - ONTIME - ONBUDGET. OPEN4 work with hotel and hospitality operators providing turnkey, FF&E solutions specifically geared towards creating the perfect experience for travellers. Our service solutions include project management, warehousing, transport and installation of client supplied FF&E.

 open4.com.au

ORACLE HOSPITALITY 542

Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty.

 oracle.com/hospitality

ORIGINAL PARASOL CO 402

The Original Parasol Co. is proudly Australian designed, manufactured & owned. For those who unashamedly choose vibrant colour & patterns, luxury styling & original design, but are not willing to sacrifice on quality or safety. Our collections bring together form & function for beautiful outside spaces.

 originalparasolco.com

OTA INSIGHT

1136

OTA Insight is a leading cloud-based data intelligence platform for the hospitality industry. We provide hoteliers and revenue managers with a suite of revenue management solutions that deliver smarter revenue, distribution and marketing outcomes.

 otainsight.com

OZONE HOSPITALITY SERVICES

1131

Ozone Hospitality Services are proud to be recognised as one of the best hospitality and housekeeping companies in Australia. Our talented and trusted team deliver extraordinary service to some of the most recognised hotels and serviced apartment companies.

 ozonehospitalityservices.com.au

PARASHADE

216

Shade Australia is Exclusive Distributor in Australia for the revolutionary, luxury Parashade cantilever umbrellas along with Bambrella commercial centrepost umbrellas. Also for Sunranger Umbrellas which are a mid priced market umbrella range designed specifically for commercial applications. Available with Aluminium (Sunranger Cafe), Timber (Sunranger Woodlands) and Fibreglass (Sunranger Fibresun) frame options. High quality colour fast fabric suitable for branding.

 shadeaustralia.com.au

PHAT SOURCING

522

Phat Sourcing provides a full spectrum of bespoke fit-outs made to suit your needs and budget. We deal directly with manufacturers and provide a full service of sourcing and importing from start to finish. From design to delivery, nothing is out of reach!

 phatsourcing.com

PHILIPS PROFESSIONAL DISPLAY SOLUTIONS

342

At PPDS part of the largest display manufacturer in the world and we proudly hold the exclusive global rights to bring Philips branded digital signage, LED displays, professional TVs and monitors to life. What’s more, we have the innovation to bring that together with complementary hardware and software to build global solutions that work for you.

 ppds.com

PILATES REFORMER AUSTRALIA

Please visit our stand for more info.

 pilatesreformersaustralia.com.au

1010

COMPANIES & BRANDS

PINK

PEAR

322

Pink Pear has been created to be the exclusive Australian distributor of the spectacular decorative fruit produced by Bull & Stein, the European home of extravagant collections of fruit sculptures.

These individually made sculptures are perfect for either glorious indoor displays, a wow factor in commercial properties or stunning outdoor garden and landscape architectural features.

 pinkpear.com.au

PRENO

558

Preno is cloud-based property management software (PMS) with an integrated channel manager and booking engine. Preno features front-desk and back office management functionalities, allowing hoteliers to automate and manage hotel bookings, check-ins, check-outs, payments, Xero reconciliation, housekeeping and more.

 prenohq.com

PRICELABS

1156

PriceLabs is a revenue management solution for the vacation and short-term rental industry that combines human control with best-in-class algorithm, market data, and customizability to maximize revenue. This helps property managers increase revenues and save hours in the process.

 hello.pricelabs.co

PROFILE AUSTRALIA

110

Profile are Australia’s largest manufacturer of picture frames, specializing in bulk, wholesale framed wall art. Offering a full range of customised print and frame solutions, we have to capacity to handle projects of any size. Profile are your one-stop-shop for quality framing for hospitality wall art requirements.

 wholesaleframing.com.au

PULLMAN

704

Tough, powerful, and built to withstand, Pullman cleaners are designed for efficient commercial cleaning. And with a range that includes manoeuvrable and compact canisters, convenient cordless backpack vacuums, and whisper-quiet cleaning modes — they’re made for the accommodation sector. Discover Pullman exclusively at Godfreys and Godfreys Commercial, stand 704.

 godfreyscommercial.com.au

PURCHASEPLUS E-PROCUREMENT

137

Purchase Plus is the best and most complete end-to-end, e-procurement member-based marketplace, connecting hospitality buyers and suppliers across the world through an advanced cloud-based system. When you join PurchasePlus, you become part of a larger community of buyers and suppliers

that connect to make purchasing easy and compliant. With great features including paperless invoicing, inventory and recipe management.

 purchaseplus.com

QUANTUM ENERGY HEAT PUMP HOT WATER UNITS 1319

The Quantum story is based on over 35 years of innovation and the quest to produce sustainable hot water. Our products have been tested to perform reliably and efficiently throughout Australia, in even the harshest water and weather conditions. With the largest range of compact heat pumps available in Australia, Quantum has a solution for your commercial facility.

 quantumenergy.com.au

RAPIDCLEAN NATIONAL SUPPLY SOLUTIONS

924

Established for over 30 years, RapidClean is an Australian & New Zealand owned national company with over 70 stores throughout Australia & New Zealand. Our business is made up of cleaning supply experts managing their owner-operated stores. RapidClean provides the support of a national organisation while providing a local service, offering a single source and cost effective one-stop-shop solution.

 rapidclean.com.au

RECOGNITION ID 763

Operating since 1974, we are one of Australia’s largest manufacturers of premium Name Badges, Awards & Trophies, Lapel Pins, Signage Corporate Clothing and Promotional Items. We offer many forms of inhouse decoration which include Engraving, Sublimation, Sandblasting, Laser engraving, UV printing and large format printing. Let us manage your recognition needs – from Badges to Trophies and everything in between!

 recognitionid.com.au

RED BULL 1132

Red Bull Energy Drink is appreciated worldwide by top athletes, students, busy professionals and travellers on long journeys. Which is why it’s perfect fit for hotels to help support your guests from Jetlag whether it’s for work or play!

 redbull.com/au-en

RESORTBROKERS

242

Established in 1985, ResortBrokers is unquestionably Australia’s leading agency in the accommodation property sector with a network of over 30 brokers in every state and territory. As a market-leading specialist agency, ResortBrokers covers the entire accommodation property field, including hotels, motels, caravan parks, management rights, hotel management agreements, manufactured housing estates and large-scale off-the-plan developments.

 resortbrokers.com.au

REVINATE

1050

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform and guest communication solutions put hoteliers in control of every step of their guests’ journeys. We do this all using the communication channels that the guests prefer.

 revinate.com

REVSTAR GROUP

1154

Revstar Group have a proven track record managing revenue & distribution, sales, marketing, reservations and human resources services across a diverse portfolio of accommodation businesses, providing support and expertise that assist driving profitability and meeting key performance objectives.

 revstargroup.com

REZEXPERT

135

RezExpert’s Online booking and property management systems are specially designed for small to medium tourism operators such as accommodation providers, tour and charter operators and indigenous visitor and camping permits. RezExpert is easy to use, our innovative tools saves you time and increases your revenue. Our help desk support is the best in the business!

 rezexpert.com.au

RMS CLOUD

336

RMS provides trusted, scalable, cloud technology for managing hospitality accommodation businesses worldwide. With 7,000 properties, 70 countries, and 184K global users, our innovative platform enables revenue growth, operational efficiency, and enhanced customer engagement. Experience millions of bookings, increased revenue, and satisfied guests with RMS.

 rmscloud.com

ROOMDEX

653

Power up your room revenue! Reach unmet demand and grant guest personalization with Smart Upselling and real-time automation. ABS-powered room upgrades; Same room category upsells (new revenue!); Early arrival and late departure monetization; Ancillary services sales; True Availability Forecasting; Demand-based Pricing; API Services.

 roomdex.io

ROOMPRICEGENIE

646

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purpose-built for the independent hotelier, RoomPriceGenie is fast to implement, intuitive to use and simple to understand. In an uncertain world, it’s revenue that you can count on.

 roompricegenie.com

COMPANIES & BRANDS

ROOMSTAY.IO

652

RoomStay is the innovative booking engine driving hotel direct bookings and conversation rates to great heights. With a seamless, secure booking experience, guests stay on a hotel’s website for the entire booking process. Our platform is fully responsive and customizable, built by ex-OTA travel tech experts revolutionizing hotel booking technology.

 roomstay.io

SABA

HOSPITALITY

238

With our 360-Degree Guest Journey solution, SABA Hospitality & Gtriip allows guests to digitally check-in, utilize mobile keys, browse information on digital compendiums, order F&B and other services contactless, communicate instantly with an A.I. chatbot and check-out using their own mobile device.

 sabahospitality.com/novacancy

SALTO SYSTEMS

458

SALTO is a world-leading technology provider of smart access control solutions, trusted worldwide to secure facilities across a broad range of industries and challenging applications. With 40 SALTO offices worldwide and product available in 90+ countries, SALTO has installed 5 million+ access points with 40 million+ users.

 saltosystems.com/en-au

SAN-AIR AUSTRALIA

1323

An innovator company making and supplying IAQ control, mold and bacteria removal gels that work all day round. No need for extra power or equipment. We are Australian with Australian made natural products that are extremely well validated.

 allstatehealthcare.com.au

SEALY OF AUSTRALIA

942

With ongoing qualified research in biomechanics and spinal health, Sealy is the only bedding brand with products designed to meet specific orthopaedic standards. Extensive testing in globally accredited laboratories provides a foundation for unmatched product performance. All Sealy mattresses are made to order, by hand — right here in Australia. Tailormade to keep your guests supported night, after night.

 sealy.com.au

SEEDLING SOLE

822

At Seedling Sole we are determined to eliminate the use of plastic in hotel slippers - creating a better world, one small step at a time. Our innovative slippers are allnatural, plant-based, 100% plastic-free and biodegradable - just as your guests love them. Will you walk with us?

 seedlingsole.com.au

SEEKOM 148

Australasian cloud-based property management software Seekom helps accommodation providers run their businesses more effectively. The fully integrated solution

makes growing your business simple by managing everything from online bookings, channel management, housekeeping, invoicing and receiving payments via SeekomPay. Find out more at seekom.com

 seekom.com

SEEKOMPAY 148

SeekomPay - Your one-stop smart payment solution. All your online bookings are managed end-to-end within the Seekom ecosystem. This reduces reliance on third parties and keeps all your data in one place, providing a direct feed of your online booking information into the various business performance and financial reports in Seekom.

 seekom.com

SERTIFI 248

Sertifi provides a complete agreements platform used by tens of thousands of hospitality and travel businesses in 135+ countries. Brands like Marriott, Topgolf, and AEG Worldwide trust Sertifi to efficiently and securely sign documents, complete payments, and exchange card authorisations with customers and business partners. The Sertifi network delivers a great experience from the start.

 corp.sertifi.com

SEVENROOMS 1152

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. The company is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often.

 sevenrooms.com/en

SHADE AUSTRALIA

216

Shade Australia, founded in the Summer of 2000, is a multi award winning family business. We strive to provide the best possible advice and shade solutions to our customers both commercial and domestic right around Australia.

 shadeaustralia.com.au

SHEPHERD FILTERS

SHIJI GROUP

662

Shiji is a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, F&B solution, and payment gateways. Founded in 1998, Shiji Group today comprises over 5,000 employees in over 23 countries, serving more than 91,000 hotels internationally, 200,000 restaurants and 600,000 retail outlets.

 shijigroup.com

SHOP FOR SHOPS

816

We provide quality, practical solutions for your industry. Our range of supplies for the accommodation and hotel industry includes clothes hangers, racks, containers, crowd control and more. See how the award winning peggie collection and MAXe system can be used in rooms, event, retail, storage and other spaces across your properties.

 shopforshops.com

SHURE

138

Shure is committed to delivering immersive and inspiring sound experiences. Specializing in products from microphones to headphones and conferencing gear, Shure aims to help users define their unique sound, transcending simply ‘good’ audio.

 jands.com.au/Hospitality-AV-solutions

SIHOT HOTEL MANAGEMENT SOFTWARE

141

SIHOT PMS offers one of the most complete hotel management software solutions on the market. You can benefit from countless functions; Trust Accounting, Event management, multi-property are just a few of them. But more importantly, you don’t have to. Because our product has a modular structure. Choose the functionalities that fit your personal business model.

 sihot.com

SILVER LYNX

301

Silver Lynx provides contract furniture manufacturing solutions to the hotel, accommodation, commercial and aged care industries.

Designed and manufactured in Melbourne for over 60 years, we use as many Australian made materials as possible, including stunning local timbers and veneers.

 silverlynx.com.au

1317

Disposable kitchen grease filters that STOP GREASE & SAVE MONEY while helping to minimize fire risk. Made from naturally fireretardant wool, these bio-degradable filters capture up to 98% of airborne grease, leaving operators with a cleaner kitchen exhaust system all year-round. Savings on routine cleaning begin immediately, so make the switch to a truly effective and sustainable solution today!

 shepherdfilters.com

SITEMINDER

645

SiteMinder is the world’s leading open hotel commerce platform, ranked among technology pioneers for opening up every hotel’s access to online commerce. It’s this central role that has earned SiteMinder the trust of tens of thousands of hotels, across 150 countries, to sell, market, manage and grow their business.

 siteminder.com

COMPANIES & BRANDS

SLEEPMAKER

616

SleepMaker® Commercial has a heritage built on innovation and quality. Millions of Australians have trusted us for over a century in developing solutions that meet the needs of the accommodation industry. We develop products that match our customers’ requirements. Our range offers superior quality, competitive prices, durability and satisfaction underpinned by the industry’s leading brands SleepMaker®, Serta® and Simmons®.

 sleepmakercommercial.com.au

SMITH’S SNACKFOODS / PEPSICO

809

To create more smiles with every sip & bite. By creating joyful moments through our delicious products and unique brand experiences and by being the best possible partner, driving gamechanging innovation, and delivering a level of growth unmatched in our industry. We aim to achieve this by conserving nature’s precious resources and fostering a more sustainable planet.

 pepsico.com.au

SMITH&SMITH

PROJECT LIGHTING

116

Located in Sydney, Erika & Gavin at SMITH&SMITH can create almost any lighting solution you need for your project. With over 200 × 5 Star reviews, Erika & Gavin won’t let you down. They will care as much for your project as you do. Brass or glass? Metal or timber? Any product, any material. projects@ smithandsmithlighting.com.au 7 days.

 smithandsmithlighting.com.au/projects

SONOS

342

The story of Sonos is four founders - John MacFarlane, Tom Cullen, Trung Mai, and Craig Shelburne - conjured a vision based on technology that didn’t exist at the time. Fuelled with the insight earned from past success they chose a new way to bring music to every home - wirelessly, in multiple rooms, from the Internet.

 sonos.com

SPL

1042

SPL is Australia’s industry leading, national provider of specialised linen services. SPL supplies linen to three of Australia’s largest sectors, Accommodation, Health & Aged Care, Mining, and has utilised RFID technology to create their world leading innovationsGuaranteed Supply, Linen Hub and Click & Collect where customers can better manage their linen supply & cost without compromising quality.

 splservices.com.au

SPOTTA™

144

Insect pests cost $0.5B annually. We aim to revolutionise pest management with advanced technology, reducing reliance on intense insecticide use. Our solutions detect harmful pests early, empowering timely and effective intervention, enhancing sustainability and cost-effectiveness. Protect your reputation with Spotta™.

 spotta.co

STAAH 554

STAAH powers creative solutions to improve Online Revenue

We maximize your revenue and yield with STAAH Channel Management Software and Online Hotel Booking Software.

 staah.com

STANDARD TEXTILE 954

Founded in 1940, Standard Textile is a privately held company and a market leader in textile innovation, design, and laundry know-how. Standard Textile is a leading vertically integrated global player, with key innovation, manufacturing, and distribution resources worldwide.

STR 1049

Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for the global hospitality industry. STR was acquired in October 2019 as a division of CoStar Group, Inc. (NASDAQ: CSGP), a leading provider of online real estate marketplaces, information and analytics in the commercial and residential property markets.

 str.com

SUITE DESIGNCOMMERCIAL FURNITURE 122

Suite Design specialises in the supply of FF&E packages for all accommodation properties, having developed a strong track record in offering a unique range of commercial quality furniture, bedding, electrical goods and accessories to hotels, motels, holiday parks, mining accommodation and student accommodation properties throughout Australia for over 15 years.

 suitedesign.com

SUMMERLAND FARM 1002

Summerland Farm is a 238-acre macadamia and avocado farm in the Ballina-Byron hinterland. A multi-award winning attraction, Summerland Farm is also a wholesale supplier of quality hospitality products such as macadamias. As a business of Aruma, our purpose is to support people with a disability to live a great life - the life they want, the life they choose.

 summerlandfarm.com.au

SUSTAINABLE BAMBOO 1315

Please visit our stand for more info.  sustainablebamboo.com.au

SVEN JOBS

146

Sven Jobs provides a complete digital solution to solve casual staffing challenges. We handle everything from finding, vetting and onboarding workers to shift management, statutory compliance and payroll. Post a shift in minutes and be automatically matched with workers that fit your job requirements. Solve your casual hiring, HR & payroll headaches with Sven Jobs.

 svenjobs.com.au

SWISSTRADE

822

Australia’s choice for a sustainable guest room experience. With 25 years of experience, Swisstrade lead the way in sustainable and experiential guest room supplies. Marketing and distributing innovative and environmentally sustainable bathroom amenities and energysaving guest room appliances and equipment, Swisstrade today offer a comprehensive suite of products and brands that continue to set new standards in our sector.

 swisstrade.com.au

TALK AGENCY

1248

We are seasoned marketing professionals who excel in all aspects of digital marketingspecialising in the accommodation industry. Our expertise includes SEO, PPC, social media management, marketing automation, tracking and analytics, as well as website development. Never content with mediocrity. We strive for perfection, staying ahead of industry trends to give your business a competitive edge.

 talkagency.com.au

TANDA

455

Tanda is an Australian-based company that builds market-leading workforce management, payroll, operations and wage compliance software. Founded in 2012, thousands of businesses use Tanda to digitally manage their onboarding, rostering, payroll, operations and time and attendance in different industries nationwide.

 tanda.co

TAPENDIUM - ALE – CHYMA

237

Digital transformation will continue to play an essential role in the hospitality industry. Together, business partners Chyma, AlcatelLucent Enterprise and Tapendium, a tabletbased digital solution provider for premium hotels, identified a modernised technology approach for hotels. Our collaboration resulted in a native PABX integration whereby the tablet becomes the phone.

 tapendium.com

TECHNOGYM

902

Technogym is a world leading brand in products and digital technologies for fitness, sport and health for wellness. Technogym offers a complete ecosystem of connected smart equipment, digital services, on-demand training experiences and apps that allow every single end-user to access a completely personalised training experience anytime and anywhere: at home, at the gym, on-the-go.

 technogym.com/en-AU/

TEMPLE & WEBSTER

TRADE+COMMERCIAL

416

Temple & Webster is Australia’s top online-only retailer for furniture and homewares. Their Trade+Commercial division offers complete interior solutions for businesses, with a range of over 200,000+ products and a dedicated team of designers and project managers.

 templeandwebster.com.au

Reimagining Hotel Security

At ASSA ABLOY Global Solutions, we’re dedicated to reimagining how people move through their world — and as the world leader in hotel security technology innovation for over 40 years, we secure millions of hotel rooms around the globe with our industry-leading brands, VingCard and Elsafe. With integrated software platforms, as well as advanced Mobile access and location solutions, we help our customers enhance the hotel guest experience while maximizing security and improving operational efficiency.

Tel.: 1300 796 233

assaabloyglobalsolutions.com

au.globalsolutions@assaabloy.com

Minibars

Elsafe Safes

Energy Management

VingCard Locks

Mobile Access Self-Service Kiosk

COMPANIES & BRANDS

THE APARTMENT STORE

332

Seeking sophisticated FF&E procurement for your hotel? Look no further. The Apartment Store, an esteemed Australian supplier, offers seamless experiences. With a decade of expertise, we curate durable and stylish furniture, accessories, art, linen, cutlery, crockery, beds, and electricals. Contact us to create a beautiful, functional space your guests will love.

 apartmentstoreaustralia.com.au

THE FURNITURE SHACK COMMERCIAL

408

The Furniture Shack Commercial- 20+ years supplying hotels, resorts, pubs, clubs, cafes, and holiday parks with stylish and durable outdoor furniture. We understand hospitality venues need to look their best, and our products ensure they can do just that - with ease! Our expert team is dedicated to finding and sourcing only the best products for our clients.

 thefurnitureshack.com.au/pages/ commercial-outdoor-furniture-brisbane

THE RUSSELL COLLECTION

218

The Russell Collection is a specialist Gift, Home & Glassware Importer in Australia. We pride our self on our variety of products, customer service & speedy delivery. We have been trading for over 25 years & carry more than 2000 different product lines. Please feel free to contact us direct on (02) 9648 3700 or sales@russell-collection.com.au.

 russell-collection.com.au

THE SMITH’S SNACKFOODS COMPANY

809

To create more smiles with every sip & bite. By creating joyful moments through our delicious products and unique brand experiences and by being the best possible partner, driving game-changing innovation, and delivering a level of growth unmatched in our industry. We aim to achieve this by conserving nature’s precious resources and fostering a more sustainable planet.

 pepsico.com.au

TM DESIGN GROUP

Please visit our stand for more info.

 tmdg.com.au

TOP SHELF CONCEPTS

in 2005. We have a simple philosophy of providing an unmatched level of service within the Accommodation and Hospitality Sectors.

 tourismbrokers.com.au

UNIFOCUS

356

One streamlined workforce management platform helps hotels optimise staff and operations. From perfecting labour forecasts to automated scheduling, time and attendance, operations management like housekeeping, guest services, preventative maintenance, and surveys – Unifocus cuts labour costs, increases productivity and drives asset value. Intelligent Automation generates perfect schedules, payroll reports and operational workflows so staff can focus on your guests.

 unifocus.com

VENDELLA 1102

Vendella, a Kiwi-founded bed and bedding supplier, is revolutionizing the industry with innovation in service, savings, and sustainability. From DreamGreen bedding (made from recycled bottles) to cutting out the middleman, Vendella makes it easy. Customers rave about the exceptional service, friendliness, product quality, efficiency, and sustainability. Conveniently based in Brisbane, Vendella services hotels and resorts along the East Coast.

 vendella.com.au

VERTICAL TELECOMS 261

Please visit our stand for more info.

 vertel.com.au

VINTECH SYSTEM

446

Vintech not just product but site specific solutions in DormaKaba Smart Access (Locks), Guest Room and Energy Management Systems, Mini Bars and In Room Safes, Voice Activation and Integration and Self Check in Kiosks. These products are not only used throughout the Oceanic region, but Globally, and are all market leading brands approved by Hotel Chains and Accommodation Brands.

 vintech.com.au

852

702

Food Presentation Solutions to Enhance your Guest Experience. Update and elevate your food presentation. Enhance your buffet, tabletop and deliver unforgettable experiences. The sharpest most contemporary designs in the hospitality world. Customisable functional pieces that work independently or as a cohesive collection.

 topshelfconcepts.com

TOURISM BROKERS

1339

Tourism Brokers is a unique combination of a group of established, experienced and professional Motel, Hotel, Licensed Premises, Caravan Park and MHE Brokers established

WATERROWER NOHRD 324

WaterRower Nohrd fitness equipment provides a solution for facilities and homes looking to be different. While other fitness equipment manufacturers base their designs on conventional shapes and styles that have remained unchanged for decades, we reimagine the fitness experience.

 waterrower.com.au

WEATHERDON

842

Weatherdon is still a family-owned business today, and is run from our head office in Sydney, Australia. We are one of the leading suppliers of products to the hotel and accommodation industry. With local stock and supply partners, we can offer our customers competitive pricing and outstanding customer service with prompt delivery times.

 weatherdon.com.au

WESTAN AUSTRALIA

342

Westan proudly represents the Philips Professional Display Solutions and Sonos Audio range. We are excited to showcase the market leading Philips branded digital signage, professional TVs and interactive display ranges together with the Sonos innovative audio solutions. Westan provides the innovation with complementary hardware and software solutions to bring your project to life and build global solutions that work.

 westan.com.au

WINDCAVE

143

Windcave is a high-growth, innovative global leader in payment technology delivering end to end secure payment solutions. From merchant services to Online and Instore payments. Windcave integrates natively into over 200+ software systems including all leading Property Management Software and Hospitality Pointof-Sale.

 windcave.com

WISE SUSTAINABILITY

1011

WISE Sustainability provides live insights that empowers hospitality providers to make real-time decisioning. Our innovative solutions centre on behaviour change that provide you with more efficient operations, greater staff motivation and guest engagement, to achieve more profitable business with lower carbon emissions and higher guest satisfaction.

 wisesustainability.com

XN PROTEL SYSTEMS

147

Xn Protel Systems is a global hospitality management software company specializing in hotel and residential property management, point of sale, business intelligence & spa/ activity management solutions. Our highly functional, cloud-native or on-premise, and open systems provide the latest technology and flexibility. We help world-class hospitality companies in over 50 countries optimize revenues, simplify service operations and enhance guest communications.

 xnprotel.com

YOUR REFORMER

523

Australia’s leading reformer pilates bed and on demand reformer solutions supplier for studios, hotels and gyms.

 yourreformer.com.au

YURIKA

1218

Our expertise in energy, connectivity, and sustainability sees us delivering projects of all size and scope. Yurika is part of Energy Queensland — the largest, wholly governmentowned electricity company in Australia. Our people draw upon 100+ years of experience in generation, transmission, and distribution power systems. We’re powering possibility to help you achieve a cleaner and more sustainable future.

 yurika.com.au

AUDIO VISUAL DESIGNS AND INSTALLATION

Transform your venue into an immersive sensory experience with our expert audio visual design and installation services. Elevate guest satisfaction and create unforgettable moments through cutting-edge technology, seamless integration, and stunning visuals.

INHOUSE AUDIO VISUAL EVENT SERVICES

Maximise the potential of your venue with our comprehensive in-house audio visual contract, offering state-of-the-art equipment and skilled technicians to ensure flawless presentations, engaging events, and unparalleled entertainment experiences. With our dedicated support, you can focus on delivering exceptional guest experiences while we handle all your audio visual needs from setup to maintenance, guaranteeing seamless operations and unforgettable moments.

ONGOING SERVICE AND REPAIRS

Keep your audiovisual equipment in peak performance with our reliable service and repair solutions, ensuring uninterrupted functionality and exceptional audio visual experiences.

www.avisual.com.au T: 1300 284 782 E: sales@avisual.com.au

Bothub is at the forefront of transforming operations and services in the hotel industry through cutting-edge robotics. Our advanced cleaning and hotel robots streamline housekeeping tasks, ensuring precise cleaning and freeing up staff time for enhanced guest experiences.Incorporating Bothub's robots elevates productivity, reduces labor costs, and improves guest satisfaction today!

DIGITAL PROCURE-TO-PAY SOLUTIONS FOR THE HOSPITALITY INDUSTRY

FLEXIBLE, TAILORED SOLUTIONS

Regardless of your oganisation’s size or scope, our solutions are tailored to your needs, with the flexibility to add modules and functionality based on your requirements:

ORDERING

Streamlines procurement with intelligent product search, access to suppliers' ranges, seamless ordering, and competitive pricing, enabling effortless supplier comparison.

INVOICING

Automated electronic invoice management ensures a transparent, unified approval workflow, with a digital archive and comprehensive CAPEX handling.

INVENTORY MANAGEMENT

Get real-time stock overviews, fast mobile app inventory-taking, centralized master data management, and effortless in-house transfers.

CONTRACT MANAGEMENT

Since 1999, FutureLog has offered a centralised, end-to-end suite of P2P functionality, from ordering and inventory management to recipe management and invoice processing.

Access a secure, digital contract archive with automated expiration notifications and compliant document management for easy accessibility.

BUSINESS INTELLIGENCE

Consolidate P2P tasks for single or multiple properties, gain real-time data insights, and make informed decisions with our Business Intelligence module for hotels and venues.

RECIPE MANAGEMENT

ACCESSIBLE

Efficiently create and manage recipes and menus with our flexible solution, offering POS connectivity for automated stock decrementation.

VIA MOBILE AND WEB APP

Book, Play, Earn

DISPENSER

CUSTOM PRINT WALLPAPER

CUSTOM PRINT TILES

FRAMED PRINTS & CANVAS

IN-HOUSE DESIGN & PRINT

PROJECT MANAGEMENT

INSTALLATION

AUSTRALIA WIDE

SCIENTIFIC SOLUTIONS

Better quality beer with less cleaning

Clean your beer lines every six to eight weeks – using powerful, scientifically proven preventative technology to reduce your beer line cleaning costs by up to 80%, while improving your beer quality. CellarControl is the new best practice in clean beer.

CellarControl inhibits biofim growth within your beer lines, allowing you to serve the perfect beer – with less cleaning.

Works with all beer types

Trusted by industry leaders

Low monthly rental

REDUCE – Power Consumption

REDUCE – Food Wastage

REDUCE – Mould Buildup

IMPROVE – WHS

SMARTBOX modular unit features intelligent and sustainable design, with flexibility of a range of designs and products to choose from. Compliance, speed, simplicity, and bespoke flexibility, enable us to offer a building system with ultra-fast site assembly for hospitality industry.

www.smartpanelsystem.com.au

Phone: 0061-2-85929548

info@smartpanelsystem.com.au

Toyota + KINTO. Car rental, reimagined.

Book a range of Toyotas, from an hour to a year, all from your smartphone.

85% of users said a hotel having KINTO would in uence their decision to stay there*

Improve guest experience and stand out from your competitor set.

Chat to us at stand 810 about placing KINTO cars at your hotel.

kinto.com.au

Simply scan the QR code below, or embark on your Knowby journey by visiting www.knowby.co

Create your organisation swiftly and start reaping the benefits from this very moment - It’s that easy!

JOIN THE INSTRUCTIONS REVOLUTION

KNOWBY PRO IS AN AFFORDABLE, SIMPLE AND POWERFUL APPLICATION FOR CREATING AND DELIVERING ANY TYPE OF INSTRUCTION INSTANTLY, WHEN AND WHERE IT’S NEEDED.

Enhanced Guest Experience with Convenient Know-How Access

Knowby transforms the guest experience, leveraging QR codes for immediate access to essential information—from operating in-room appliances to navigating facility access. This game-changer platform reduces confusion, enhancing overall guest satisfaction. Its intelligent features distill even complex instructions into readily available, simplified guides. With Knowby, experience an intuitive, know-how enabled journey that’s paramount to amplifying guest delight.

Transforming Hospitality through Know-How Transfer

With high staff turnover and diverse workforce, onboarding becomes essential and challenging. Knowby Pro helps the hospitality industry tackle this headon. Our easy-to-use application delivers any type of instruction instantly, minimising training time, and enhancing productivity. Instructions are clear, easily updateable, and performance can be tracked, making onboarding a breeze.

Empower Your Hospitality Staff with Knowby

With Knowby Pro, bring an end to complex, hard-to-locate instructions. Our app turns instructions into a digestible, engaging format that caters to today’s decreasing attention spans. Streamline know-how transfer among your staff, empower them to be instant experts, and ensure your services always meet exceptional standards.

Modernize Your Instruction Delivery with Knowby

The hospitality industry requires constant adaptation to innovative technologies. Knowby Pro offers a smart, modern solution to outdated paper manuals. Our intelligent platform allows easy creation and sharing of instructions, fostering efficiency, reducing costs, and enhancing your competitive edge in this technology-transformed world.

The point of sale that elevates your guest experience

Intuitive, affordable tech

All-in-one F&B reporting

Advanced guest and menu insights

Impress your Guests with Naptress

We believe that comfort, durability and quality are all fundamental prerequisites to the comfort of your guests.

Our opulent, luxurious design will ensure that our products are masterpieces of comfort. The guests will experience satisfaction and contentment in their repose in any situation with Naptress’s commercial-grade mattresses and beds.

Four Seasons Hotel

OUR MISSION

Comfort all around.

To design and construct products with the finest aesthetic, the best technology and respect for the environment.

UNICO PRO

The original wall mount air conditioner with no external unit. Designed and made in Italy, Unico Pro dramatically improves the look of external walls.

CALDO WHISPER

CALDOSTILE F

Customise your heating experience with touch screen display, remote control, tilt and oscillation settings.

Efficiently and quietly warm your space thanks to the vortex action of Caldo Whisper. It features low and high power heat settings and can be used as a fan during warmer months. For more, visit o limpiasplendid.co m au

AQUARIA S1

Much more than dehumidifiers, Aquaria models are ideal for all the spaces of the home. In addition to removing moisture, they help to reduce allergens in the air and eliminate bad odours.

END-TO-END e-PROCUREMENT FOR HOSPITALITY

Purchase Plus is the best and most complete end-to-end, e-procurement member-based marketplace, connecting hospitality buyers and suppliers across the world through an advanced cloud-based system.

When you join PurchasePlus, you become part of a larger community of buyers and suppliers that connect to make purchasing easy and compliant, with great features including paperless invoicing, inventory and recipe management.

Take control of your procurement with end-to-end e-procurement from PurchasePlus. Simplify inventory, purchasing and invoice workflow for improved visibility, accuracy and cost savings.

PROCUREMENT MADE EASY FOR HOTELS

WORLDWIDE MARKETPLACE

Hospitality procurement marketplace in a rapidly evolving global industry.

ECOMMERCE SHOPPING EXPERIENCE

Real-time orders from the right product, from the right supplier, at the right price.

ENVIRONMENTALLY FRIENDLY

Get rid of paperwork, automate invoicing and make it easy for customers to pay faster.

ALL IN ONE APP

Budgeting, inventory management, automated AP, POS integration and much more!

MODERN FRONT-END TECHNOLOGY

The New P+ is modern, adaptive and customised to your workflows.

MOBILE FRIENDLY PRODUCT

It can be used on any modern device (smartphone, tablet, laptop, desktop).

BEST-IN-CLASS USER EXPERIENCE

Our users are able to self-onboard and use the PurchasePlus with little or no training required.

FULL PROCURE-TO-PAY JOURNEY

From Purchase Order through goods receipting and invoice reconciliation, we cover the END-TO-END.

Q. 2023, the year hotels rethink tech

Did you know displaying live pricing on your hotel room pages drives more revenue?

Chat to an Australian booking engine who isn’t ‘off the shelf’

A hotel booking engine that truly integrates with your .com site

Seamless onsite booking experience

Best in class UX for room search & pricing

Advanced e-commerce retail strategies

Data-driven upsell & cross-sell opportunities

Designed and built by travel tech experts, ex-OTA

Come for a chat at No Vacancy

More than just a guestroom lock— a guest experience.

Enhance your guest experience with SALTO, the global leader in hospitality access control. Our wire-free, smart keyless security gives you ultimate control and blends seamlessly with your hotel design and style.

Smart, keyless, and digital access for guests and staff. Enhanced guest experiences with simplified check-in/check-out.

Unique, simple-to-install designs with fully-customizable options that complement the style of your property.

Improved security, with greater automation and process optimisation, from the guestroom to the back-of-house, saving countless staff hours per week.

Integrated with in-room, check-in, PMS, guest apps, and complete building management systems.

SALTO Systems Oceania

Email: info.oceania@saltosystems.com I saltosystems.com.au

Photo by Caleb on Unsplash

We’re worldwide hospitality IT technology experts with experience delivering audit, design, deployment and IT management services for some of the biggest and most respected names in global hospitality.

priorities to long-term solutions and end-to-end seamless customer service, better customer

Our experienced team converts designs into operational solutions and can help you install and implement them.

We undertake a thorough audit of your company position, outlook and goals to establish your current and future IT requirements.

Fully managed and supported IT services from infrastructure and networking to cyber security across all environments from multi-cloud to on-premises.

From the insights gathered from the Audit stage, we work with you to create solution designs that address your needs.

“Duct cleans have been dramatically reduced, saving us an immense amount of money.”

Exec. Chef/F&B Manager, Copthorne Hotel

Every hotel is unique

SIHOT is one of the leading, modular hotel management software systems designed for leisure resorts, hotel chains, mice hotels, camping and hostels.

The SIHOT hotel management platform covers all operational processes with full customisation, offering a highly qualitative and complete property management solution.

Established in 1986, SIHOT Group employs around 250 people at 11 global locations, including the Gold Coast, with SIHOT used in around 3,500 top hotels worldwide. Among SIHOT’s global customers include Accor, Best Western Hotels & Resorts, Motel One, FTI Group, Wyndham Hotels & Resorts, Meininger Hotels and Collegium Glashütten Zentrum für Kommunikation GmbH.

More than just a PMS

SIHOT offers one of the most complete hotel management software solutions on the market. You can benefit from countless functions. But more importantly, you don’t have to. Choose the functionalities that fit your personal business model and even Cloud.SaaS or on-premise installations.

From hotelier to hotelier

Our customer support is unique in the industry. All of our employees come from the hotel industry, understand your problems and can therefore offer quick and competent solutions from our offices on the Gold Coast.

A long-term partner

A PMS cannot be easily replaced. Bind yourself to a partner you trust. We have been in the market since 1986 and know the hotel industry inside out. We have grown with our customers, have learned from them and adapted our software to their standards. We also integrate with the best partners like Siteminder or Saflok among others.

Make the right decisions

Your success depends on making the right decisions. Use data to increase your ROI or improve the guest experience. No other PMS can offer the same data depth.

Silver Lynx provides contract furniture manufacturing solutions to the hotel, accomodation, commercial and aged care industries.

Designed and manufactured in Melbourne, we use as many Australian made materials as possible, including stunning local timbers and veneers.

Our specialised team work across multiple departments operating under the one roof. Design, wood machining, cabinet makers, furniture polishers, upholsterers are all located at the same premises which allows a holistic understanding of the Silver Lynx product and also allows our culture of quality to flow freely throughout the company.

The Hotel Industry’s Most Comprehensive Market Share Product

Maximize your revenue through functionality built to improve your performance, measure your success, and control access to your data.

Powered by CoStar technology, STR Benchmarking delivers the property- and portfolio-level insights needed to make smart, real-time decisions and optimize strategies across entire enterprises.

Top-Line Historical Data

Detailed Analytics and Visualizations

A TRANSFORMATIVE INDUSTRY SOLUTION AT ALL LEVELS:

Parent Companies/Brands

Sync market intelligence across your portfolio and leverage multiple data sets and visualizations to:

- equip your corporate-level revenue managers

- add value for franchisees

- manage Competitive Sets in real-time

Operators

Diagnose multiple top-line and total revenue data sets as well as advanced analytics to:

business mix

- forecast and budget with

- identify opportunities and combat losses

World’s largest directly sourced performance sample

- 77,000 hotels

- 10 million rooms

- 2,595 submarkets and 6,518 class/scale cuts delivering 8,888 high-quality segments of data

Forwardlooking Data and Forecasts

Owners

Work from the same intelligence as your operators and brands to:

- optimize pricing and yield management strategies

- identif y transaction opportunities

Founded in 1985, STR provides premium data benchmarking, analytics and marketplace insights for the global hospitality industry, empowering our clients to strategize and compete within their markets.

str.com

Where Everything Connects

Working Together, Working For You

ON DEMAND REFORMER PILATES SOLUTIONS FOR HOTEL GYMS, SPAS AND GUEST ROOMS

VIP IN-ROOM EXPERIENCES

400+ CLASSES

REFORMER WELLNESS ZONE

VISIT US AT BOOTH 523

Luxurious woven rugs crafted from the finest British & New Zealand wools Made in Europe

Come and see us on stand 232 or visit Brintons Studio to view the collection Level 3, 15 Belvoir Street, Surry Hills, NSW 2010

brintons.com.au

Woven wilton guestroom rug, Manly Pacific Hotel. Photography by Chris Warnes

Extending beyond coatings, we offer our commercial expertise, service and support throughout the project journey to assist you to protect your property over its serviceable life as efficiently as possible.

We specialise in supporting painting projects for hotels, accommodation & resorts throughout Australia and New Zealand. Our team can help maintain and protect your asset with top quality specialty coatings, and complimentary professional advice – including assistance to coordinate these projects.

Our Property Services team can support your paint projects with:

• Dulux Authentic Colour® advice & support

• Comprehensive range of market leading paints & coatings products – including remedial products

• Access a range of Ultra-Low VOC products

• Tailored specification and support for scope of works

• Tender support & industry contacts

• Project assistance & support for quality assurance

• Stakeholder engagement including committee presentations

• Discounts for Dulux paint

• Handover & maintenance support

The Property Services team are here to support you.

Please contact us duluxcontructionsolutions.com.au

At Dulux, we recognise that property protection starts with innovative solutions, durable coatings and quality products.

WE MAKE SLEEP

Acoustic and architectural design is our speciality.

Acoustica Projects has been providing the best acoustical solutions to soundproofing, noise control, acoustical and vibration problems in Australia.

For us at Acoustica Projects, a solution means not only providing the best products but also providing the best service and fit to purpose design. We are proud to offer a complete turn-key solution for all of your soundproofing needs in any setting.

Call us today to discuss your unique requirements 1300 498 268.

Artificial Plants...

by Australian Interior Landscapes.

Australian Interior Landscapes is the leader in supply and installation of superior quality artificial plants and trees throughout the hospitality industry across Australia. They are the preferred supplier recommended by architects and designers due to their amazing quality, passionate eye for detail, cost effectiveness and a wide selection of artificial plants and trees, pots and troughs.

Helping tourism businesses across Australia

deve l op and gr ow

Helping businesses across Aus t rali a deve l op and gr ow

We wor k wit h a variet y of organisations and businesse s acros s a rang e of sector s and industr ie s:

We wor k wit h a variet y of organisations and businesse s acros s a rang e of sector s and industr ie s:

Accommodation, Tourism and Food Services

Accommodation, Tourism and Food Services

Administration and Safety

Administration and Safety

Agriculture, Forestry and Fishing

Agriculture, Forestry and Fishing

Child Care and Social Assistance

Child Care and Social Assistance

Education and Training

Education and Training

Electricity, Gas, Water and Waste

Electricity, Gas, Water and Waste

Export Financ e and Insur ance Services

Export Financ e and Insur ance Services

Franchising

Franchising

Healt h and Residential Care Services

Healt h and Residential Care Services

Manufacturing

Manufacturing

Mining

Mining

Personal and Other Services

Personal and Other Services

Professional, Computer and Services

Professional, Computer and Services

Rental Hiring and Real Estate

Rental Hiring and Real Estate

Retail and Whole sale Trade

Retail and Whole sale Trade

Sports Recreation, Arts and Me dia Services

Sports Recreation, Arts and Me dia Services

Transport , Postal and Warehousing

Transport , Postal and Warehousing

To fi nd ou t mor e on ou r services, rang e and leading b rands, and to hear from some o f our b usines s cu stomers, dow nl oad our bo oklet for more information.

To fi nd ou t mor e on ou r services, rang e and leading b rands, and to hear from some o f our b usines s cu stomers, dow nl oad our bo oklet for more information.

Helping business is our trade.

Helping business is our trade.

Dolphy Australiais Australia's single brand manufacturer and supplier of hotel & commercial washroom Products as DOLPHY brand, we are the leader in services that help you manage hygiene risk, making working environments healthier and better places to be, for both staff and visitors.

Formerly known as Dolphy Hygiene, we have cared for Australianailan customer needs Like Hotels, Restaurants, Hospitals, Shopping malls, Resorts, Industrial Park, Traders and Wholesaler. Dolphy supply Hand dryer, Hair dryer, Magnifying mirror, Soap dispenser, digital safes, grab rails, Toilet roll dispenser, paper towel dispenser, Cloth liner, Baby

THE DIGITAL GUEST JOURNEY PLATFORM

With Canary’s suite of solutions, hotels can deliver a digital, fully branded guest experience from check-in to checkout. No more long, front desk lines or placing guests on hold. Canary offers hotels everything they need to provide the best modern experience for both their guests and their staff.

Canary’s PCI Level-1 compliant solution, Digital Authorizations, replaces paper and PDF credit card authorizations forms to help hotels reduce chargebacks & fraud.