NoVacancy 2019 Event Magazine by National Media

Event Magazine 2019 24 - 25 July 2019 ICC Sydney Exhibition Centre

AUSTRALIAâ&#x20AC;&#x2122;S BIGGEST & BEST ACCOMMODATION INDUSTRY EVENT

STAND 927

Create that lasting first impression... First impressions are lasting impressions. And in the world of hospitality, simple touches can transform a moment from every day to extraordinary. For thousands of years, candles have symbolised welcome, romance, celebration, inspiration and protection. Their gentle glow soothes our senses and uplifts our spirit, while the stunning light play effortlessly transforms any space. At Enjoy Lighting, we are renowned for creating realistic flameless candles that are economical as well as stunning, offering ambience without the mess, easy to use and safe. Working alongside our master candle makers and clever product developers, we’ve blended artistry and technology

to create a mesmerizingly realistic 3D wick, our new generation patented design. Safer than a real candle, made from 100% paraffin wax and hand poured by artisans using age-old techniques, each candle is battery operated and remote enabled with timer and dimmer options allowing you to personalise every occasion for a truly bespoke styling solution, adding a touch of luxury to any environment. After a sell-out launch, our new collection is back in stock! Featuring clean lines to enhance any space, they’re now offered across twelve design elements, including seven different sized pillars, a votive, two size tapers and a tealight. The newest additions to this collection, including the popular and impressive triple-

wicked 15cm x 15cm candle, created for maximum styling impact, our perennially beautiful Christmas Tree candle standing at a commanding 20cm tall, and the most incredible tealight the world has ever seen, means we’ve got your styling requirements covered. Transform a moment from every day to extraordinary; you won’t believe your eyes.

ENJOY

Beautiful+Functional+Flameless +61 (0)3 9882 8890 sales@enjoylighting.com.au enjoylightingaustralia enjoyflamelesscandles www.enjoylighting.com.au

WELCOME Welcome to the annual NoVacancy Expo 2019 – the largest business event for the Australian hotel and accommodation industry.

CONTENTS

It’s been an exciting twelve months since we launched NoVacancy as a true industry tradeshow for this amazing sector. Your feedback as a community and the passion for growth has been an instrumental driver in the curation of this event.

Welcome..........................................3

We were honored to receive the coveted award for Best Tradeshow from the Exhibition and Event Association of Australasia, being recognised against a field of successfully established events.

Exhibition Information...................6

The team has spent the past year building out an exhibition floor truly reflective of the technologies, solutions and suppliers who can have positive impact on your business. Please take the time to discover what’s new and share your feedback with the vendors in their own pursuit to better the accommodation sector. Taking a slightly different tact this year, we have worked hard to create 7 unique and focused education summits with a stellar line up of speakers all of whom bring value and expertise. Take advantage of this program, it’s uncommon to have access to so many years of knowledge at no cost! This event wouldn’t exist or be free-to-attend without the support and investment of our exhibitors and sponsors and I take this opportunity to sincerely thank them for the faith they put in us again this year. Next year, we see some exciting developments – NoVacancy shifts to the 27th – 28th of May, and we launch Hospitality Design Fair alongside. An exciting step as we cater to the healthy hotel and hospitality design sector.

Sponsors..........................................5 Event Highlights..............................6 Agenda..............................................8 Hotel Leaders’ Summit............... 14 Hotel Marketing Summit............ 18 Restaurant Reinvented Summit.......................................... 22 Small Hotelier Summit............... 26 Revenue & Distribution Summit.......................................... 30 Hotel Engineering & Maintenance Summit................. 34 NoVacancy Design Talks........... 38 Seminar Details............................ 50 Exhibitors...................................... 68 Floorplan.....................................114

Enjoy NoVacancy 2019 and I’ll see you in 2020! Brad Langton Event Director NoVacancy

TAG US @novacancyexpo #novacancyexpo

novacancy.com.au

MEET THE TEAM Jason Gazal

Vivienne Beech

Andrew Ross

Dylan Schuddinh

Ashley Deaton

Kiarna Harvey

Georgia Harvey

Stacey-Lee Grant

Exhibition Manager

Marketing Manager

ORGANISED BY

Sales Executive

Marketing & Relationship Manager

National Media Pty Ltd

Sales Executive

Client Care Coordinator

Sales Executive

Digital Marketing Manager

Qld 9726

Disclaimer: This publication is correct at time of print. The Publishers take no responsibility for incorrect information provided, either by exhibitors, speakers or their representatives. Floorplan, exhibitor list and seminar timetable correct at the time of print. Opinions expressed are those of the Authors and may not necessarily be those of the Publishers or Show Organiser. Photos used in this publication are owned by National Media and are for general purposes only.

nationalmedia.com.au

Published by Tomorrowstory.com

Level 1/146 Bundall Rd, Bundall Qld 4217 PO Box 8123, Gold Coast MC

novacancy.com.au

Hospitality Design Fair is the exciting new trade fair and conference for creative professionals who shape the hospitality interiors marketplace and create amazing spaces. Bringing together manufacturers of exceptional design elements and the most influential design minds in the hospitality industry for two days of product discovery, education and conversation.

THE GUESTLIST Owners, operators, developers, architects, interior designers and consultants who work on local and international hospitality projects including:

WHEN & WHERE 27-28 May 2020 | ICC Sydney Exhibition Centre Held in association with NoVacancy : The Hotel & Hospitality Business Expo

W Kuala Lumpur, WET Deck - Photo by Ralf Tooten

THANK YOU TO OUR SPONSORS

INDUSTRY & MEDIA PARTNERS

novacancy.com.au

EXHIBITOR SPOTLIGHT EVENT HIGHLIGHTS

EVENT HIGHLIGHTS THE EXHIBITION With more than 200 cutting-edge suppliers showcasing innovations for every operating part of your accommodation business this is your opportunity to demo, touch, taste and ask the hard questions. You’ll be blown away with what’s out there to help you modernise your property, optimise operations, enhance the guest experience and maximise profits. Full map at back of magazine.

ROOM DESIGN INVITATIONAL New to NoVacancy in 2019, the Room Design Invitational showcases 3 hotel room sets designed by hand-picked firms: CHADA, Beazley Group Design + Fitout, and Designing Spaces & Places. Theme and creative has been left to each firm’s unique approach. Refer to show map in back of magazine for location.

THE EDUCATION PROGRAM 4 theatres, 70+ speakers and 7 function focused conferences full of practical, tactical advice and growth strategies for you, your team and your business. See page 8 for the full program and page 50 for detailed session descriptions.

EXHIBITION INFORMATION ORGANISERS OFFICE

CLOAKROOM

Located directly at the back of hall 4 – please refer to the show map inside the back cover.

The Cloakroom is located at the Customer Service Desks on

LOST AND FOUND

NO SMOKING

Please enquire at the ICC Sydney Exhibition Centre Customer Service Desks located on level 2 next to hall 4 or the Convention Ground Foyer.

The venue has a full no smoking policy, including all catering areas. Please go outside of the building to the designated

FIRST AID

NO CANVASSING

In the event of any accident or emergency, please report this to an Organiser or at the Organisers’ Office.

ATMs ATMs are located on Exhibition Centre Foyer Level 2 and Convention Centre Ground Foyer.

TOILETS Please see the show map at the back of this magazine for locations of toilets including disabled facilities. Directional signage also exists on the high walls of the venue inside the halls.

NoVacancy | Hotel + Hospitality Business Expo | 2019

level 2 next to hall 4 to the left of registration.

smoking areas should you wish to smoke. Canvassing by visitors is strictly prohibited. Promotional materials may not be distributed, except by exhibitors from their own stand. Visitors causing disruption should be reported to the Show Organiser at the Organisers’ Office located at the back of Hall 4.

PRIVACY Your details have been recorded as part of the visitor registration process. This enables the Organiser to issue a name badge, record statistics on the event and send you information on future shows. If you have any concerns you can contact National Media on +61 7 5510 5100.

EXHIBITOR AGENDA AT SPOTLIGHT A GLANCE

HOTEL MARKETING SUMMIT Seminar Room A

10:00

10:30

WEDNESDAY RESTAURANT REINVENTED SUMMIT Seminar Room B

Seminar Room C

DESIGN TALKS

BADGE COLLECTION, EXPO & NETWORKING DISSECTING THE AIRBNB MARKETING STRATEGY: 10 ACTIONABLE TAKEAWAYS YOU CAN APPLY!

MAKING YOUR HOTEL RESTAURANT A LOCAL DESTINATION AND GUEST MUST-VISIT

Tam Al-Saad, Principal Consultant, Strategy + Growth, Web Profits

Craig Macindoe, General Manager, Kensington Street

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: DESIGNING SPACES & PLACES

Matthew Burke, Regional Manager Pacific, STR

Liliana Madigan, Designer, Designing Spaces & Places

Dean Long, Chief Executive Officer, Accommodation Association of Australia; Tish Nyar, Director of Operations Australia & New Zealand, TFE Hotels; Melinda Lampier, General Manager, Pullman Sydney Hyde Park; Gareth Long, Area General Manager, InterContinental Hotels Group (IHG); Mark Ronfeldt, CEO, Daiwa Living Waldorf Holdings

Jackie Douglas, President APAC, HSMAI; Shaizeen Contractor, Chief Revenue Officer, TFE Hotels; Chris Mills, Director of Loyalty & Digital Commerce, Pacific, Accor; Annette MacAndrew, Director of Sales & Marketing, Fraser Hospitality; Matt Granfield, Group Director of Digital, Minor Hotels

12:00

THE SYDNEY RATE QUESTION: OBSERVATIONS & INSIGHTS YOU NEED TO BE ACROSS

[PANEL] PATH TO THE TOP: A SERIES OF HOTEL LEADERS JOURNEYS

[PANEL CASE STUDY SERIES] LEADERSHIP INSIGHTS: GETTING YOUR HOTEL MARKETING MIX RIGHT 11:30

HOTEL LEADERS SUMMIT

CREATING MEMORABLE BRAND EXPERIENCES THROUGH WAYFINDING & SIGNAGE Natasha Bartoshefki, Head of Design, Corlette

CASHING IN: TOP TIPS FOR DEVELOPING A HOLISTIC FOOD & BEVERAGE STRATEGY THAT DRIVES REVENUE GROWTH

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: BEAZLEY GROUP DESIGN + FITOUT

Francis Loughran, Managing Director, Future Food

Amanda Beazley, Director, Beazley Group Design + Fitout

[PANEL] THE POWER OF OUR PEOPLE. ATTRACTING, NURTURING & RETAINING LONGTERM TALENT

12:30

Alita Harvey-Rodriguez, Managing Director, MI Academy

USING DATA TO IMPROVE BUSINESS DECISIONS 13:30

14:30

15:30

Michelle Bevan, Director of Human Resources, TFE Hotels; Lynda Ugarte, Head of Human Resources - Australasia & Japan, IHG; Josephine Dalton, General Manager Talent Acquistion, The Star Entertainment Group; Con Katsinas, CEO, International Hotel Services (IHS); Troy Schufft, Director AAoA Training Academy, Accommodation Association of Australia

DYNAMIC EMAIL CONTENT: WHAT, HOW AND WOW!

GLOBAL FOOD AND DRINK TRENDS: CATERING TO THE ‘ONDEMAND’ AGE

Maria Taylor, Regional Vice President Australia/New Zealand & Sth East Asia, TravelClick

Natalie O’Brien, Director, Natalie O’Brien & CO

MAXIMISING METASEARCH: 4 IMPERATIVES TO GET VALUE TODAY AND IN THE FUTURE

6 ESSENTIAL TIPS TO CREATING A MEMORABLE DINING EXPERIENCE

Matthias Dybing, Director, HeroBe; Katie Hokin, Hotel Marketing Specialist, KT Creative

Eleena Tan, Strategy Director, BrandWorks; Michael Tan, Creative Director, BrandWorks

TELLING YOUR DIGITAL STORY ON TRIPADVISOR AJ Shantiratnam, Senior Account Manager Australia, TripAdvisor

5 ESSENTIAL MENU CONSIDERATIONS FOR THE HEALTH CONSCIOUS GUEST

16:00

NoVacancy | Hotel + Hospitality Business Expo | 2019

HOW GREEN IS YOUR HOTEL? 6 CRITICAL CONSIDERATIONS FOR AN OPTIMAL PERFORMING PROPERTY Mark Thomson, Architect/Director, Eco Effective Solutions

[PANEL] OWNER MANDATE: EXPECTATIONS AND PRIORITIES FOR GM’S AND OPERATORS Bob East, Chairman, Tourism Australia; Dr Jerry Schwartz, Director, Schwartz Family Co; Richard Doyle, Group General Counsel, StayWell Holdings; Roy Strugnell, Investment Manager, Salter Brothers Hotel Group

SELLING MORE THAN THE ROOM: HOTELIERS GUIDE TO THE FUTURE OF HOSPITALITY MERCHANDISING Philip Stanley, General Manager Australia & New Zealand, Sabre Hospitality Solutions

NETWORKING & EXPO FLOOR

EVOLUTION OF THE LOBBY: TRANSFORMING COMMON AREAS INTO MULTI USE ENVIRONMENTS Angela Biddle, Director, Scott Carver

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: CHADA Juliet Ashworth, Owner, Creative Director, CHADA

[INTERACTIVE SESSION] BENEFITS OF USING VIRTUAL REALITY IN HOTEL & HOSPITALITY DESIGN, RENOVATIONS AND CONSTRUCTION Rebecca Dawes, Director, Koda Design; Lyndsay Trama, Digital Delivery Manager, Koda Design

HOW TO SESSION: REFRESHING YOUR ROOMS WITHOUT A HUGE BUDGET! Cassandra Dean-Rankin, Interior Design & Re-Design Manager, The Hotel Buying Office

AGENDA AT A GLANCE

THURSDAY REVENUE + DISTRIBUTION SUMMIT Seminar Room A

10:00

HOTEL ENGINEERING & MAINTENANCE SUMMIT Seminar Room B

Seminar Room C

STRENGTH IN NUMBERS! THE POWER OF JOINING AN ESTABLISHED NETWORK

Amit Peshawaria, Head of Sales - Asia Pacific & Oceania, OTA Insight; Mark Tierney, Group Director of Revenue and Distribution, Quest Apartment Hotels; Moana Heal, Group Revenue & Distribution Manager, Wyndham Hotel Group; Joey Kang, Senior Director of Enterprise Business, Rainmaker; Anthony Stanley, Director of Distribution & Revenue Management, Choice Hotels

[CASE STUDY] HOTEL ENERGY EFFICIENCY THROUGH RETROFIT: THE MELBOURNE MARRIOTT HOTEL STORY Anwar Ahmed, Principle Energy Consultant, Enman

Michelle King, National Membership Manager, Accommodation Association of Australia; Charlie Ikstrums, Chairman, Budget Motel Chain & UseROSS Channel Manager; Charlie Loftus, Director, Budget Motel Chain & UseROSS Channel Manager; Kate Faithhorn, CEO, Leonards Advertising; Leigh Johnston, Business Development Manager, Accommodation Finance Australia

Eleena Tan, Strategy Director, BrandWorks; Michael Tan, Creative Director, BrandWorks

5 FUNDAMENTAL PILLARS OF REVENUE MANAGEMENT

[INTERACTIVE SESSION] BENEFITS OF USING VIRTUAL REALITY IN HOTEL & HOSPITALITY DESIGN, RENOVATIONS AND CONSTRUCTION

[PANEL] LAUNCHING THE PROFIT ROCKET: SMART STRATEGIES THAT ACCELERATE OPTIMISATION

11:30

DESIGN TALKS

BADGE COLLECTION AND EXPO FLOOR OPENS [PANEL] THE CURRENT STATE OF RATE PARITY - WHERE TO NOW?

10:30

SMALL HOTELIER SUMMIT

Melissa Kalan, Founder, Australian Revenue Management Association (ARMA); Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney; Marta Laguardia, Cluster Revenue Manager, Veriu Hotels & Suites and Punthill Apartment Hotels; Matthew Burke, Regional Manager Pacific, STR; Nick Jeffery, Vice President Asia Pacific, Sabre Hospitality Solutions

Andreas Palmqvist, Co-Founder & Revenue Management Specialist, Hotel Strategy Co.

FROM VISION TO REALITY: CREATING A DESTINATION THROUGH BRAND

Rebecca Dawes, Director, Koda Design; Lyndsay Trama, Digital Delivery Manager, Koda Design

[PANEL] OWNER & GENERAL MANAGER EXPECTATIONS: WHAT WE EXPECT OUT OF THE BUILDINGS PERFORMANCE Anura Yapa JP, Director of Engineering, Shangri-La Hotel Sydney & President Aust. Inst. of Hotel Engineering; Tish Nyar, Director of Operations Australia & New Zealand, TFE Hotels; Trevor McCarren, Regional Technical Manager NSW/ACT, Accor; Paul Briggs JP, Sustainability and Project Coordinator, Schwartz Family Co; Brendon Granger, Chief Experience Officer, Technology 4 Hotels

12:00

12:30

Leon Chan, Regional Business Development Manager, APAC, TripAdvisor

Fabian Bartnick, Founder, Infinito

[PANEL] THE FUTURE OF HOTEL DISTRIBUTION

13:30

14:30

5 KEY INGREDIENTS TO AN EFFECTIVE REVENUE MANAGEMENT STRATEGY Matthias Dybing, Director, HeroBe

15:30

REVENUE STRATEGY THROUGH OPERATIONAL CONVERSION: THE GUEST EXPERIENCE APPROACH

Apurva Chamaria, Chief Revenue Officer, RateGain

16:00

Amanda Beazley, Director, Beazley Group Design + Fitout

MAXIMISING YOUR ONLINE PRESENCE: REVIEWS, REPUTATION & TRAVELLER INFLUENCES

WHY CURRENT REVENUE MANAGEMENT IS DEAD!

Jude Bolger, Managing Director, HeroBe; Jamie Griego, Director - Market Management Australia, Expedia Group; Joshua Ellison, Co-Founder, Jump To; Duncan Waterman, Country Manager Australia & New Zealand, d-edge Hospitality Solutions; Malte Jess, Business Manager & Regional Product Lead, Travel Vertical Search APAC, Google

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: BEAZLEY GROUP DESIGN + FITOUT

NEW CODE IMPACTS TO HOTELS: UNDERSTANDING THE IMPLICATIONS FOR ENGINEERING & MAINTENANCE TEAMS Mark Thomson, Architect/Director, Eco Effective Solutions

ENERGY MANAGEMENT OPTIMISATION: REDUCING AIR CONDITIONING RUN TIME 30-40% Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia

TECHNOLOGY 2020 AND BEYOND: TRENDS, FADS AND THE FUTURE! Damien Murphy CHTP, Enterprise Architect - Hospitality Information Technology, The Star Entertainment Group and President HFTP Australia Chapter

[TWO PART SESSION] REFRESHING YOUR ROOMS WITHOUT A HUGE BUDGET (DESIGN) + TAKING AN ROI APPROACH TO FINANCING REFURBISHMENT PROJECTS Cassandra Dean-Rankin, Interior Design & Re-Design Manager, The Hotel Buying Office; Dan Toms, Director and National Sales Manager, Accommodation Finance Australia

[LIVE REVIEWS] DOES YOUR GOOGLE SEARCHABILITY SUCK? Michael Harper, Co-Founder, Hotel Strategy Co

DELICIOUS DESIGN: SERVING UP UNFORGETTABLE HOTEL DINING Shilpa Mohan, Senior Interior Designer, DDC Architecture + Interior Design

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: CHADA Juliet Ashworth, Owner, Creative Director, CHADA

[ROOM DESIGN INVITATIONAL] INSPIRATION BEHIND THE ROOM: DESIGNING SPACES & PLACES Liliana Madigan, Designer, Designing Spaces & Places

USING TRENDS & INSIGHTS TO SECURE MORE BOOKINGS AND GET THE BEST ROOM RATE! Matthew Burke, Regional Manager Pacific, STR

NETWORKING & EXPO FLOOR

novacancy.com.au

Complete Hospitality Cloud The Integrated Cloud for Hotels & Casinos

Property Management Point of Sale Distribution

Complete. Mobile. Secure.

oracle.com/hospitality or call 1.866.287.4736

EXHIBITOR SPOTLIGHT

L&M HOME

910

At L&M Home we are experts in creating refined, luxurious and quality textiles. We have years of experience in supplying sophisticated design to commercial projects, including hotels, boutique accommodation, resorts, serviced apartments, restaurants and events. Our collection is curated by our knowledgeable design team, with timeless products focused on durability without compromising on style. Our range has no limits and can be customised to suit your vision and requirements.

PORTICO SERVICES

923

At Portico Services & Styling we offer a full FF&E Customised Turn Key Solution suitable for both Commercial & Residential properties. Our experience and personal approach along with a wide network of local suppliers and manufacturers ensures timely installations and short lead times. Fully managed and styled interiors and one contact for the entire process.

ď&#x192; porticoservices.com.au

ď&#x192; lmhome.com.au

AVAILPRO - FAS TBOOKIN G BECOME

PROVIDING HOTELIERS WITH AN EXHAUSTIVE SUITE OF SOLUTIONS

CONNECTIVITY HUB

www.d-edge.com

NoVacancy | Hotel + Hospitality Business Expo | 2019

Because the best technology is invisible

EXHIBITOR SPOTLIGHT

AHS HOSPITALITY

239

Wondering how you can create more time in your day to focus on revenue generating tasks? Then come speak to the team at AHS Hospitality. We’ll take care of all your housekeeping requirements whilst ensuring your guest service and brand standards remain high. With over 25 years’ experience in outsourced housekeeping, our team is well versed in providing cost effective solutions.

 ahshospitality.com.au

hospitality

APPARITION MEDIA

713

Apparition media is an out of home advertising company that specialises in hand painted murals. We are much like a traditional sign writing company but we have adapted a modern, artistic approach to a traditional medium. Alongside our advertising campaigns we are focusing on mural installations in commercial buildings. Whether it is in the hotel lobby, penthouse suite or exterior of the building, we can paint on anything, anywhere.

 apparitionmedia.com.au

ICC Sydney Exhibition Centre

Co-located with the launch of novacancy.com.au

SEMINAR HIGHLIGHTS

Wednesday | Seminar Room C Badge collection and expo floor opens

10:00 AM

10:30 AM

Full session details from page 50.

The Sydney rate question: Observations & insights you need to be across

Matthew Burke Regional Manager Pacific, STR

Dean Long Chief Executive Officer, Accommodation Association of Australia

11:30 AM

[Panel] Path to the top: A series of Hotel Leaders' journeys

Tish Nyar Director of Operations Australia & New Zealand, TFE Hotels Melinda Lampier General Manager, Pullman Sydney Hyde Park Gareth Long Area General Manager, InterContinental Hotels Group (IHG) Mark Ronfeldt CEO, Daiwa Living Waldorf Holdings Michelle Bevan Director of Human Resources, TFE Hotels

12:30 PM

[Panel] The power of our people: Attracting, nurturing & retaining longterm talent

Lynda Ugarte Head of Human Resources Australasia & Japan, IHG Josephine Dalton Group Manager Talent Acquisition, The Star Entertainment Group Con Katsinas CEO, International Hotel Services (IHS) Troy Schufft Director AAoA Training Academy, Accommodation Association of Australia

1:30 PM

How green is your hotel? 6 critical considerations for an optimal performing property

Mark Thomson Architect/Director, Eco Effective Solutions

Bob East Chairman, Tourism Australia

2:30 PM

[Panel] Owner mandate: Expectations and priorities for GM's and operators

Jerry Schwartz Director, Schwartz Family Co Richard Doyle Group General Counsel, StayWell Holdings Roy Strugnell Investment Manager, Salter Brothers Hotel Group

3:30 PM

4:00 PM 14

Selling more than the room: Hoteliers guide to the future of hospitality merchandising

Philip Stanley General Manager Australia & New Zealand, Sabre Hospitality Solutions

Networking and expo floor open until 5pm

NoVacancy | Hotel + Hospitality Business Expo | 2019

TURN HOTEL DATA INTO REVENUE

YOUR SINGLE VENDOR SOLUTION FOR HOTEL DATA

DATA EXTRACTION · BUSINESS INTELLIGENCE · CUSTOMER RELATIONSHIP MANAGEMENT · EMAIL MARKETING

WWW.INTOUCHDATA.COM

EXHIBITOR SPOTLIGHT

BEV MARTIN TEXTILES

740

HELIOCOL COMMERCIAL POOL HEATING

Bev Martin Textiles is one of the leading importers of hospitality linen products, designed for commercial use. We are dedicated to continuous improvement of our product and services, in keeping with our vision to be first choice for consistent quality, on time every time. Our top 5 products we supply are our microfibre mattress protectors in both standard and waterproof, pillow collection, blankets, quilts and quilt protectors. Please come and visit our stand at the show to view for yourself our high-quality hospitality products we can supply.

The pool at Wyndham Vacation Resort Kirra was heated by gas, however management wanted to reduce their gas heating costs AND their carbon footprint. Heliocol was consulted and subsequently installed a solar heating system that satisfied their needs. A specialist automatic controller allows the gas heater to supply energy when needed, however the Heliocol solar system works so efficiently the gas requirements are now much less, resulting in huge savings.

ď&#x192; als.net.au

ď&#x192; heliocol.com.au

TRUE TURN KEY DESIGN AND FURNITURE PACKAGES Stand 614 www.spacesplaces.com.au

745

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR SPOTLIGHT

SAARDÉ

920

Founded by Shenol and Verity Kizek, they had a vision to share the rich heritage of Turkish textiles, while bringing a fresh and modern take to these authentic items. Verity and Shenol are obsessed with quality, simple things with beautiful details, and the artisan made mark.

TRAVEL LUX AUSTRALIA

736

Our brand was designed to spoil guests with stylish, purposeful products that offer a luxurious experience and leave a lasting impression. Our custom range offers stylish hotel bathroom guest amenities, luxurious robes, slippers and towels, along with delicious mini bar edibles, bottled water and luxury gifting - all in our exclusive black, gold and white colours. For a more boutique experience, let us personalise a range of products for you with your company branding and messaging. We look forward to working with you.

 saarde.com

 tluxau.com

novacancy.com.au

SEMINAR HIGHLIGHTS

Sponsored By:

Thursday | Seminar Room A 10:00 AM

Full session details from page 50.

Badge collection and expo floor opens Amit Peshawaria Head of Sales - Asia Pacific & Oceania, OTA Insight Mark Tierney Group Director of Revenue and Distribution, Quest Apartment Hotels

10:30 AM

[Panel] The current state of Rate Parity - where to now?

Moana Heal Group Revenue & Distribution Manager, Wyndham Hotel Group Joey Kang Senior Director of Enterprise Business, Rainmaker Anthony Stanley Director of Distribution & Revenue Management, Choice Hotels

Melissa Kalan, Founder, Australian Revenue Management Association (ARMA)

11:30 AM

[Panel] Launching the profit rocket: Smart strategies that accelerate optimisation

Oliver Ruf Director of Revenue Management, Park Hyatt Sydney Marta Laguardia Cluster Revenue Manager, Veriu Hotels & Suites and Punthill Apartment Hotels Matthew Burke Regional Manager Pacific, STR Nick Jeffery Vice President Asia Pacific, Sabre Hospitality Solutions

12:30 PM

Why Current Revenue Management is Dead!

Fabian Bartnick Founder, Infinito

Jude Bolger Managing Director, HeroBe Jamie Griego Director - Market Management Australia, Expedia Group

1:30 PM

[Panel] The future of hotel distribution

Joshua Ellison Co-Founder, Jump To Duncan Waterman Country Manager Australia & New Zealand, d-edge Hospitality Solutions Malte Jess Business Manager & Regional Product Lead, Travel Vertical Search APAC, Google

2:30 PM

5 Key Ingredients to an Effective Revenue Management Strategy

3:30 PM

Revenue strategy through operational conversion: The guest experience approach

4:00 PM 30

Matthias Dybing Director, HeroBe

Apurva Chamaria Chief Revenue Officer, RateGain

Networking and expo floor open until 5pm

NoVacancy | Hotel + Hospitality Business Expo | 2019

MANAGED IT SERVICES MANAGED IT SERVICES

NETWORK SECURITY MANAGED WI-FI

Is your network up to speed?

IoT NETWORKS BoH NETWORKS

With over 20 years experience, JEM can manage your technology so you donâ&#x20AC;&#x2122;t have to. From Wi-Fi to workstations, JEM can do it all.

IP TELEPHONY TECHNICAL SUPPORT CONSULTING

Come and see us today at Booth 073.

CARRIAGE CLOUD SOLUTIONS

02 8860 7500

www.jem.com.au

info@jem.com.au

EXHIBITOR SPOTLIGHT

LINDSAY WILSON CONCEPTS

854

Creating unique environments so guests return again and again. Lindsay Wilson Concepts are here to make your job furnishing hotels and serviced apartments so much easier. We service every postcode throughout Australia and offer partial packages, complete packages; including everything down to the last peg, as well as individual pieces.

JUMP TO

Jump To is leading a new era in previewing and booking travel through virtual reality. They partner with hotels to create more engaging, more emotional previews of their experiences for no initial cost. They have a VR-enabled booking platform, and an in-store platform used by hotel sales & marketing teams. Jump To films your hotel in VR free of charge.

Our experienced designers are experts in creating unique, warm and inviting spaces for your venue.

ď&#x192; lindsaywilsonconcepts.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

S10

ď&#x192; jumpto.travel/hotel-partners

EXHIBITOR SPOTLIGHT

INSTANT SHADE UMBRELLAS

132

AUSCLIMATE

948

Instant Shade Umbrellas design and manufacture high quality umbrellas for commercial projects. The product range includes everything from lightweight and portable market umbrellas through to heavy duty giant umbrellas and permanent umbrella structures. All umbrellas can be branded with logos, and some can be customized with accessories such as lighting, heating and side panels/blinds. Expert staff will suggest the most suitable umbrellas for each project and can advise on installation method, engineering, wind rating, etc.

A Value-Adding Guest Wellness Difference-Maker For Your Business. Air purifiers and dehumidifiers are becoming more important in the accommodation industry. Many hotels worldwide are adding air purifiers (often at a higher nightly rate) to guest rooms, either due to smoke/pollution or because of health requests. Air purifiers clean the air; reducing unpleasant odours, cooking smells and airborne contaminants. Dehumidifiers dry the rooms; preventing mould, moisture damage and are great at quick-drying carpets and furnishings.

ď&#x192; instantshadeumbrellas.com.au

ď&#x192; ausclimate.com.au

novacancy.com.au

SEMINAR HIGHLIGHTS

Thursday | Seminar Room B 10:00 AM

10:30 AM

Full session details from page 50.

Badge collection and expo floor opens [Case study] Hotel energy efficiency through retrofit: The Melbourne Marriott Hotel

Anwar Ahmed Principle Energy Consultant, Enman

Anura Yapa JP Director of Engineering, Shangri-La Hotel Sydney & President Aust. Inst. of Hotel Engineering;

12:00 PM

[Panel] Owner & General Manager expectations: What we expect out of the buildings performance

Tish Nyar Director of Operations Australia & New Zealand TFE Hotels Paul Briggs JP Sustainability and Project Co-ordinator, Schwartz Family Co Brendon Granger Chief Experience Officer, Technology 4 Hotels Trevor McCarren Regional Technical Manager NSW/ACT, Accor

1:30 PM

New code impacts to hotels: Understanding the implications for engineering & maintenance teams

2:30 PM

Energy management optimisation: Reducing air conditioning run time 30-40%

Michael Benikos Managing Director, ASSA ABLOY Global Solutions Australia

3:30 PM

Technology 2020 and beyond: Trends, fads and the future!

Damien Murphy CHTP Enterprise Architect - Hospitality Information Technology, The Star Entertainment Group and President HFTP Australia Chapter

4:00 PM

Mark Thomson Architect/Director, Eco Effective Solutions

Networking and expo floor open until 5pm

NoVacancy | Hotel + Hospitality Business Expo | 2019

SEMINAR HIGHLIGHTS

EXHIBITOR SPOTLIGHT

URBAN ROAD

723

MATRIX FITNESS AUSTRALIA

839

After achieving great success in the retail industry, Urban Road identified a need for contemporary and modern art in the commercial market. Now, Urban Road Commercial collaborates with developers, architects, interior designers and stylists. We strive to build relationships and add value from concept stage right through to completion. We offer artworks from our unique, popular and diverse collection of art, soft furnishings and sculptures, or we can create bespoke solutions for you.

Whether you operate a luxury resort or an independent hotel, you’ll get more than just the finest fitness equipment in the world from Matrix. Partner with us, and we’ll work with you from selecting the ideal equipment to planning your space to installing, and far beyond. Visit us at No Vacancy to learn about industry-leading customer support, cutting edge technology and complete business solutions that can redefine your fitness center in amazing ways.

 urbanroad.com.au

 matrixfitness.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR SPOTLIGHT

PARIS GROUPE

647

ASTRALPOOL

224

Paris Groupe is excited to introduce the Group GM exclusive range of guest amenity products to Australia and New Zealand. Groupe GM has been an international leader in the manufacturing and supply of hotel products for the past 45 years and has an expansive portfolio of prestigious global brands. We do everything within our means to reduce our impact on the environment which has been implemented with our new CARE ABOUT EARTH program.

AstralPool Australia manufacture and supply a complete range of swimming pool and spa equipment to improve the lifestyles of Australian families and businesses. Our products have been made in Australia for over 40 years and are trusted by the country’s top retailers, builders and service technicians.

 groupegm.com

 astralpool.com.au

floorconcepts

novacancy.com.au

SEMINAR HIGHLIGHTS

Wednesday 10:00 AM

10:30 AM

11:30 AM

Thursday

Badge collection and expo floor opens [Room Design Invitational] Inspiration behind the room: Designing Spaces & Places Liliana Madigan, Designer, Designing Spaces & Places

Eleena Tan, Strategy Director, BrandWorks Michael Tan, Creative Director, BrandWorks

Creating memorable brand experiences through wayfinding & signage

[Interactive session] Benefits of using Virtual Reality in hotel & hospitality design, renovations and construction

Natasha Bartoshefki, Head of Design, Corlette

12:00 PM

[Room Design Invitational] Inspiration behind the room: Beazley Group Design + Fitout Amanda Beazley, Director, Beazley Group Design + Fitout

12:30 PM

1:30 PM

2:30 PM

Evolution of the lobby: Transforming common areas into multi use environments

4:00 PM

Rebecca Dawes, Director, Koda Design Lyndsay Trama, Digital Delivery Manager, Koda Design

[Room Design Invitational] Inspiration behind the room: Beazley Group Design + Fitout Amanda Beazley, Director, Beazley Group Design + Fitout

Delicious design: Serving up unforgettable hotel dining

Angela Biddle, Director, Scott Carver

Shilpa Mohan, Senior Interior Designer, DDC Architecture + Interior Design

[Room Design Invitational] Inspiration behind the room: CHADA

Juliet Ashworth, Owner, Creative Director, CHADA

[Interactive session] Benefits of using Virtual Reality in hotel & hospitality design, renovations and construction

[Room Design Invitational] Inspiration behind the room: Designing Spaces & Places

Rebecca Dawes, Director, Koda Design Lyndsay Trama, Digital Delivery Manager, Koda Design

3:30 PM

From vision to reality: Creating a destination through brand

Liliana Madigan, Designer, Designing Spaces & Places

How to session: Refreshing your rooms without a huge budget! Cassandra Dean-Rankin, Interior Design & Re-Design Manager, The Hotel Buying Office

Networking and expo floor open until 5pm

NoVacancy | Hotel + Hospitality Business Expo | 2019

NOVACANCY 2019 Stand 232

Hotel & Hospitality Robotic Innovations Room Service

Linen

www.lamson.com.au

Champagne

1300 526 766

Amenities

Beverages & Snacks Packages & Mail Newspaper

EXHIBITOR SPOTLIGHT

ZOHI INTERIORS

914

Zohi Interiors is Australia’s leading importer of bone and mother of pearl inlay products. We have developed relationships with reliable manufacturers in India to bring you a range of items that your patrons will love. Zohi interiors can design unique pieces for your specific project to create a look that’s truly consistent with your objectives. No matter the interiors scheme, there is a bone inlay style to suit.

 zohiinteriors.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

LEPACK

756

Lepack - Australia’s preferred supplier of breakfast and snack packs. Ideal for your customers on the go. Providing breakfast & snacks packs for: • Mini Bars • Conferences • Tour groups

• Early check-out • Special events & meetings • Day trips

With the ability to customise your packs. We provide for many resorts, clubs, hotels, accommodation venues, tour groups and event planners Australia wide.

 lepack.com.au

EXHIBITOR SPOTLIGHT

AMBIUS

706

Schiavello wall is an elegant addition to any indoor environment. It transforms the room and is an ideal space divider. Ambius offers a range of green wall solutions to suit any space, idea and budget.

ATLANTIS AURORA

335

Green walls are a fantastic solution for indoor environments visually and they provide countless benefits. Reducing indoor pollutants and purifying the air, increasing oxygen levels – all resulting in increased productivity, alertness and improved wellbeing.

Our vertical gardens add value by transforming new and existing buildings into beautiful green ambiance for patrons to enjoy. Interiors are renewed with refreshing vertical garden backdrops that purify the local air and convert harmful toxins. Our systems are designed for low maintenance and longevity which provides efficient and cost effective running costs. Since 1986 the Atlantis brand provides the landscape industry with innovative products that have become industry standards.

 ambiusindoorplants.com.au

 atlantisaurora.com

Reimagining Hotel Security

At ASSA ABLOY Global Solutions, we’re dedicated to reimagining how people move through their world — and as the world leader in hotel security technology innovation for over 40 years, we secure millions of hotel rooms around the globe with our industry-leading brands, VingCard and Elsafe. With integrated software platforms, as well as advanced Mobile access and location solutions, we help our customers enhance the hotel guest experience while maximizing security and improving operational efficiency.

Mobile Access

VingCard Locks

Elsafe Safes

Energy Management

Minibars Tel.:1 300 796 233 assaabloyglobalsolutions.com au.globalsolutions@assaabloy.com

Corporate_A5_Australia.indd 1

17/04/2019 11:22:44 novacancy.com.au 43

SPEAKER YEARBOOK

Dr Jerry Schwartz

Director, Schwartz Family Co

Chris Mills

Director of Loyalty & Digital Commerce, Pacific, Accor

Shaizeen Contractor Chief Revenue Officer, TFE Hotels

Trevor McCarren

Regional Technical Manager NSW/ACT, Accor

Marta Laguardia

Cluster Revenue Manager, Veriu Hotels & Suites and Punthill Apartments

Michelle Bevan

Director of Human Resources, TFE Hotels

Anura Yapa JP

Director of Engineering & President Aust Inst of Hotel Engineering Inc., Shangri-la Hotel Sydney

Nick Jeffery

Vice President, Asia Pacific, Sabre Hospitality Solutions

Moana Heal

Group Revenue & Distribution Manager, Resort Management by Wyndham

Dean Long

Chief Executive Officer, Accommodation Association of Australia

NoVacancy | Hotel + Hospitality Business Expo | 2019

Richard Doyle

Group General Counsel, StayWell Holdings

Melinda Lampier

General Manager, Pullman Sydney Hyde Park

Alita Harvey-Rodriguez

Managing Director, MI Academy

Tish Nyar

Director of Operations Australia & New Zealand, TFE Hotels

AJ Ashantiratnam

Senior Account Manager, Australia, TripAdvisor

Lynda Ugarte

Head of Human Resources Australasia & Japan, IHG

Mark Ronfeldt

CEO, Daiwa Living Waldorf Holdings

Mark Tierney

Group Director of Revenue and Distribution, Quest Apartment Hotels

Gareth Long

Area General Manager, InterContinental Hotels Group (IHG)

Amit Peshawaria

Head of Sales - Asia Pacific & Oceania, OTA Insights

SPEAKER YEARBOOK

Andreas Palmqvist

Co-Founder & Revenue Management Specialist, Hotel Strategy Co.

Apurva Chamaria

Chief Revenue Officer, RateGain

Charlie Ikstrums

Chairman, Budget Motel Chain & UseROSS Channel Manager

Damien Murphy

CHTP Enterprise Architect - Hospitality Information Technology, The Star Entertainment Group and President HFTP, Australia Chapter

Francis Loughran

Managing Director, Future Food

Annette MacAndrew

Director of Sales and Marketing Australia, Fraser Hospitality

Bob East

Chairman, Tourism Australia

Charlie Loftus

Director, Budget Motel Chain & UseROSS Channel Manager

Duncan Waterman

Country Manager Australia & New Zealand, d-edge Hospitality Solutions

Jackie Douglas

President APAC, HSMAI

Anthony Stanley

Anwar Ahmed

Director of Distribution & Revenue Management, Choice Hotels

Principal Energy Consultant, Enman

Brendon Granger

Cassandra Dean-Rankin

Chief Experience Officer, Technology 4 Hotels

Interior Design & Re-Design Manager, The Hotel Buying Office

Con Katsinas

Craig Macindoe

Eleena Tan

Fabian Bartnick

CEO, International Hotel Services (IHS)

Strategy Director, BrandWorks

Jamie Griego

Director, Market Management, Expedia Group

General Manager, Kensington Street

Founder, Infinito

Joey Kang

Senior Director of Enterprise Business Development, Rainmaker

novacancy.com.au

SPEAKER YEARBOOK

Josephine Dalton

General Manager Talent Acquisition, The Star Entertainment Group

Katie Hokin

Hotel Marketing Specialist, KT Creative

Mark Thomson

Architect/Director, Eco Effective Solutions

Melissa Kalan

Founder, Australian Revenue Management Association (ARMA)

Michelle King

National Membership Manager, Accommodation Association of Australia

Philip Stanley

General Manager Australia and New Zealand, Sabre Hospitality Solutions

Joshua Ellison

Co-Founder, Jump To

Leon Chan

Regional Business Development Manager, APAC, TripAdvisor

Matt Granfield

Group Director of Digital, Minor Hotels

Michael Benikos

Managing Director, ASSA ABLOY Global Solutions Australia

Natalie Oâ&#x20AC;&#x2122;Brien AM

Director, Natalie Oâ&#x20AC;&#x2122;Brien & CO

Roy Strugnell

Investment Manager, Salter Brothers Hotel Group

NoVacancy | Hotel + Hospitality Business Expo | 2019

Jude Bolger

Managing Director, HeroBe

Malte Jess

Kate Faithhorn

CEO, Leonards Advertising

Maria Taylor

Business Manager & Regional Product Lead, Travel Vertical Search APAC, Google

Regional Vice President Australia/New Zealand & South East Asia, TravelClick

Matthew Burke

Matthias Dybing

Regional Manager Pacific, STR

Michael Tan

Creative Director, BrandWorks

Oliver Ruf

Director of Revenue Management, Park Hyatt Sydney

Tam Al-Saad

Principal Consultant, Strategy + Growth, Web Profits

Director, HeroBe

Michael Harper

Co-Founder, Hotel Strategy Co.

Paul Briggs JP

Sustainability and Project Cordinator, Schwartz Family Co

Troy Schufft

Director AAoA Training Academy, Accommodation Association of Australia

EXHIBITOR SPOTLIGHT

CIIRUS PROPERTY MANAGEMENT SOFTWARE

203

Since 2005, CiiRUS has been the industry leader for allin-one Property Management Software. With over 30,000 homes managed across five continents, the CiiRUS network is continually expanding. Manage your owners, properties, and reservations, Market your inventory with an integrated website and Connect yourself to channels, inventory, and guests with our intuitive platform.

PREMIUMSCENTING

805

Smell is the most powerful of our five senses and 75% of the emotions we experience on a daily basis are affected by smell. In a competitive environment where customers are increasingly discerning, PremiumScenting can help to establish a deeper emotional connection to your brand.

Our goal is simple: to provide revolutionary software that puts our customers ahead of their competition.

Research demonstrates that if two of your customer’s senses are triggered, impact increases by 30%. If three senses are triggered, it increases by 70%.

 ciirus.com.au

 premiumscenting.com.au

PROPERTY MANAGEMENT SOFTWARE

novacancy.com.au

EXHIBITOR SEMINARS SPOTLIGHT

WEDNESDAY SEMINARS Hotel Leaders Summit

Hotel Marketing Summit

10:30 AM

Restaurant Reinvented Summit

Seminar Room C

11:30 AM

Seminar Room A

THE SYDNEY RATE QUESTION: OBSERVATIONS & INSIGHTS YOU NEED TO BE ACROSS

[PANEL CASE STUDY SERIES] LEADERSHIP INSIGHTS: GETTING YOUR HOTEL MARKETING MIX RIGHT

Matthew Burke, Regional Manager Pacific, STR

Jackie Douglas, President APAC, HSMAI

Average daily rates in Sydney have plateaued after an extremely successful run. In this session, Matthew will take you through an in-depth look at how these rates have evolved and insight into future performance. Not from Sydney? Don’t worry, the concepts explored provide excellent context that can be applied back into your local market.

Shaizeen Contractor, Chief Revenue Officer, TFE Hotels

10:30 AM

Seminar Room A

DISSECTING THE AIRBNB MARKETING STRATEGY: 10 ACTIONABLE TAKEAWAYS YOU CAN APPLY! Tam Al-Saad, Principal Consultant, Strategy + Growth, Web Profits

Imagine researching every angle of Airbnb’s marketing strategy, analysing and creating a 29,000 word case study. That’s exactly what the team at Web Profits have done, deep diving into the social media, email marketing and website copy used to drive incredible growth. In this session, Tam will break down the key insights and share just how you can apply them to your own hotel marketing strategy to stand out, focus on the funnel and personalise your customer experience.

10:30 AM

Seminar Room B

MAKING YOUR HOTEL RESTAURANT A LOCAL DESTINATION AND GUEST MUST-VISIT Craig Macindoe, General Manager, Kensington Street

Are you struggling to fill covers during the week? Guests choosing to ‘eat local’ but not in your hotel? How do you become a destination, create an experience and build a reputation that has you busy on weeknights? Craig Macindoe will share insights from more than 50 venue openings and 33 years running and owning hospitality businesses that will have going back to your hotel and making impactful change!

11:30 AM

Seminar Room C

[PANEL] PATH TO THE TOP: A SERIES OF HOTEL LEADERS’ JOURNEYS Dean Long, Chief Executive Officer, Accommodation Association of Australia Tish Nyar, Director of Operations Australia & New Zealand, TFE Hotels Melinda Lampier, General Manager, Pullman Sydney Hyde Park Gareth Long, Area General Manager, InterContinental Hotels Group (IHG) Mark Ronfeldt, CEO, Daiwa Living Waldorf Holdings

Have you ever wondered where today’s accommodation leaders started, the roles they’ve moved through and their personal advice for progressing? In this session you’ll hear from a panel of highly successful and inspiring leaders on their different career journeys and experiences. This is an extremely valuable opportunity to understand the impact of attitudes, education, experiences and opportunities when building your career in this powerhouse industry.

Chris Mills, Director of Loyalty & Digital Commerce, Pacific, Accor Annette MacAndrew, Director of Sales & Marketing, Fraser Hospitality Matt Granfield, Group Director of Digital, Minor Hotels

Powered by HSMAI, this session brings together a collective of Marketing and Digital leaders to share insights into their strategic approaches in both online and offline marketing. You’ll hear a short case study from each thought leader before we dive into a powerful panel discussion on what is and isn’t working in the 2019 hotel marketing mix.

12:00 PM

Seminar Room B

CASHING IN: TOP TIPS FOR DEVELOPING A HOLISTIC FOOD & BEVERAGE STRATEGY THAT DRIVES REVENUE GROWTH Francis Loughran, Managing Director, Future Food

What’s the secret sauce behind the most successful food & beverage offerings? Luck? Planning? Trends? Strategy? In the hustle of day-to-day operations, our depth of ‘strategic planning’ is often underdone. In this session, Francis will share his hottest tips gained from more than 30 years developing some of the world’s most ambitious food projects including work with Ritz Carlton, Madarin Oriental, Accor Group, The Viceroy Hotel Abu Dhabi and many more.

12:30 PM

Seminar Room C

[PANEL] THE POWER OF OUR PEOPLE: ATTRACTING, NURTURING & RETAINING LONG-TERM TALENT Michelle Bevan, Director of Human Resources, TFE Hotels Lynda Ugarte, Head of Human Resources - Australasia & Japan, IHG Josephine Dalton, Group Manager Talent Acquisition, The Star Entertainment Group Con Katsinas, CEO, International Hotel Services (IHS) Troy Schufft, Director AAoA Training Academy, Accommodation Association of Australia

Hospitality has long been coined ‘the people business’ but with growing labour challenges, how do you attract, nurture and retain the talent required to deliver a smooth operation and impactful guest experience everyday? Join this deep dive discussion with the industry’s preeminent Human Resource leaders as they voice their challenges and share their strategies for staying ahead.

12:30 PM

Seminar Room A

DYNAMIC EMAIL CONTENT: WHAT, HOW AND WOW! Alita Harvey-Rodriguez, Managing Director, MI Academy

One size fits all email marketing is dead. If you’re still creating standard emails and blasting your database you’re missing a BIG trick! Alita Harvey-Rodriguez from MI Academy will walk you through the fundamentals of dynamic email content and exactly how service providers are implementing it to set urgency and inspire action. In this session you’ll learn: • W hat Dynamic Content is and how it differs from traditional static content • Dynamic entry points and options for personalisation in email • How to implement dynamic content in your email campaigns

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR SPOTLIGHT

TRAVEL HIIT

442

The future of travel fitness is here! Travel HIIT brings functional, high intensity interval training (HIIT) to hotel gym spaces with a modern, stylish and exciting technology focused concept. Transforming empty and unused hotel gyms, into fitness cathedrals and energy powerhouses that guests love and hotels can be proud of.

ď&#x192; travelhiit.com

TRAVEL TRIPPER & PEGASUS

204

Travel Tripper & Pegasus have recently merged to form a leading global technology provider empowering independent hotels, hotel groups, and large chains worldwide to maximize their reservations business in a digital world. Known in the industry for its constant innovation and five-star support, the company provides comprehensive cloud-based solutions designed to help hoteliers connect directly with guests, drive global demand, and increase revenue and profitability. To learn more, visit traveltripper.com and pegasus.io.

ď&#x192; traveltripper.com

novacancy.com.au

WEDNESDAY SEMINARS Hotel Leaders Summit

Hotel Marketing Summit

1:30 PM

Restaurant Reinvented Summit

Seminar Room C

2:30 PM

Seminar Room A

HOW GREEN IS YOUR HOTEL? 6 CRITICAL CONSIDERATIONS FOR AN OPTIMAL PERFORMING PROPERTY

MAXIMISING METASEARCH: 4 IMPERATIVES TO GET VALUE TODAY AND IN THE FUTURE

Mark Thomson, Architect/Director, Eco Effective Solutions

Matthias Dybing, Director, Herobe

The focus on bookings, revenue and guest experience frequently steal the conversation - but how much thought are you giving to the long term performance of your buildings and the impact it has on operating costs and ultimately profitability? In this session, Mark will delve into 6 core areas that need to be top of your agenda to maximising profitability from your operations.

Katie Hokin, Hotel Marketing Specialist, KT Creative

1:30 PM

Seminar Room A

USING DATA TO IMPROVE BUSINESS DECISIONS: BOOST YOUR EFFICIENCY AND REVENUE Maria Taylor, Regional Vice President Australia/New Zealand & South East Asia, TravelClick

Harnessing the power of data to gain a competitive advantage is no simple task, but with the right knowledge, tools and strategy can be a driving force in acquiring, converting and retaining more guests. In this session, Maria will help you better understand: • • • •

Personalisation Understanding your competitive position Knowing your customer Where is the corporate traveller booking from for your hotel?

1:30 PM

Seminar Room B

GLOBAL FOOD AND DRINK TRENDS: CATERING TO THE ‘ON-DEMAND’ AGE Natalie O’Brien, Director, Natalie O’Brien & CO

Experts predict that by 2020, customer experience will exceed price and product as the most vital brand differentiator. So how do you ensure your menu is on trend, is meeting the high expectations of the consumer, covers health, sustainability and wellness while surprising and delighting in the dining experience? In this session Natalie will share global food and wine trends that you MUST be considering, and insights gained from years of experience working with global food experts to help propel your offering to success.

2:30 PM

Seminar Room C

[PANEL] OWNER MANDATE: EXPECTATIONS AND PRIORITIES FOR GMS AND OPERATORS Bob East, Chairman, Tourism Australia Dr Jerry Schwartz, Director, Schwartz Family Co Richard Doyle, Group General Counsel, StayWell Holdings Roy Strugnell, Investment Manager, Salter Brothers Hotel Group

Hear from a panel of hotel owners as they share their priorities, concerns and challenges. Focused on speaking directly to the general managers in attendance, you’ll hear insights into where owners are seeing shortfalls, their expectations for the next 5 years and their ideas for ‘doing it better’. Come armed with questions as these owners are open and ready to discuss!

Are you getting the most out of your metasearch investment? With such a wide channel mix, how do you strike the right balance between Google Hotel Ads, OTA’s, traditional meta and your own advertising? In this session we’ll uncover how to optimise your meta investment, rate integrity, and the dynamic landscape change coming to metasearch in the near future.

2:30 PM

Seminar Room B

6 ESSENTIAL TIPS TO CREATING A MEMORABLE DINING EXPERIENCE Eleena Tan, Strategy Director, BrandWorks Michael Tan, Creative Director, BrandWorks

Want to know how to turn your F&B spaces into destinations guests and locals remember? Using real hospitality success stories, Eleena and Michael will take you on brand and experience transformation journeys that have seen stellar results. They’ll deep dive into where to start, how to develop a vision that works for your brand and how to cohesively integrate it all together to increase guest satisfaction and profitability!

3:30 PM

Seminar Room C

SELLING MORE THAN THE ROOM: HOTELIERS GUIDE TO THE FUTURE OF HOSPITALITY MERCHANDISING Philip Stanley, General Manager, Sabre Australia & New Zealand

The business of just selling rooms is lost opportunity, with hotel operators now sitting in the hot seat to build relationships with travellers and sell them an entire range of travel-related services. But how do you move toward ‘upselling’, while increasing guest satisfaction and adding new revenue streams? In this session you’ll learn more about the future of hospitality merchandising and uncover opportunities to grow new revenue streams in your business.

3:30 PM

Seminar Room A

TELLING YOUR DIGITAL STORY ON TRIPADVISOR AJ Shantiratnam, Senior Account Manager Australia, TripAdvisor

With the rise of the Internet and the ambiguity to mobile devices, stories have gone digital! Digital storytelling cuts through marketing clutter, engages travellers, and allows you to connect with them on an emotional level. Find out about the psychological power of digital storytelling - and actions you can take on TripAdvisor to influence potential guests’ booking decisions.

3:30 PM

Seminar Room B

5 ESSENTIAL MENU CONSIDERATIONS FOR THE HEALTH CONSCIOUS GUEST How do you deliver a quality menu experience while ensuring you have ample offering for the growing health conscious traveller? With so many diets and trends it’s entirely possible to curate a menu that does both. In this session you’ll be taken through the essentials of pleasing the healthy diner to ensure you’re presenting a compelling and attractive food and beverage offering.

NoVacancy | Hotel + Hospitality Business Expo | 2019

SEMINARS

THURSDAY SEMINARS Hotel Engineering & Maintenance Summit

10:30 AM

Revenue & Distribution Summit

Seminar Room B

11:30 AM

Seminar Room A

[CASE STUDY] HOTEL ENERGY EFFICIENCY THROUGH RETROFIT: THE MELBOURNE MARRIOTT HOTEL

[PANEL] LAUNCHING THE PROFIT ROCKET: SMART STRATEGIES THAT ACCELERATE OPTIMISATION

Anwar Ahmed, Principle Energy Consultant, Enman

Melissa Kalan, Founder, Australian Revenue Management Association (ARMA)

Ageing hotels and plant rooms are rife with worn out equipment. Retrofitting projects provide the hotel opportunities to improve energy efficiency, increase reliability and enhance system redundancy. Anwar will share insights into the Melbourne Marriott Hotel project currently undergoing a chiller plant and control system upgrade.

10:30 AM

Seminar Room A

[PANEL] THE CURRENT STATE OF RATE PARITY WHERE TO NOW? Amit Peshawaria, Head of Sales - Asia Pacific & Oceania, OTA Insight Mark Tierney, Group Director of Revenue and Distribution, Quest Apartment Hotels Moana Heal, Group Revenue & Distribution Manager, Wyndham Hotel Group Joey Kang, Senior Director of Enterprise Business Development, Rainmaker Anthony Stanley, Director of Distribution & Revenue Management, Choice Hotels

Join our panel of revenue experts as we discuss the current market state of rate parity and how it’s impacting planning and execution across the revenue and distribution mix.

10:30 AM

Seminar Room C

STRENGTH IN NUMBERS! THE POWER OF JOINING AN ESTABLISHED NETWORK Michelle King, National Membership Manager, Accommodation Association of Australia Charlie Ikstrums, Chairman, Budget Motel Chain & UseROSS Channel Manager Charlie Loftus, Director, Budget Motel Chain & UseROSS Channel Manager Leigh Johnston, Business Development Manager, Accommodation Finance Australia

The marketing and booking landscape for small and regional operators has shifted significantly in recent years. The challenge to have your property recognised, to build loyalty and keep guests coming back equally as challenging. In this session you’ll hear from small operators who’ve been on the journey of joining a larger branded network, and what impact it’s had on their business. Learn • T he value of joining a group (Q&A with those who’ve been through the process) • How Budget Motels has created a digital platform that drives loyalty and direct bookings for its network

11:30 AM

Oliver Ruf, Director of Revenue Management, Park Hyatt Sydney Marta Laguardia, Cluster Revenue Manager, Veriu Hotels & Suites and Punthill Apartment Hotels Matthew Burke, Regional Manager Pacific, STR Nick Jeffery, Vice President Asia Pacific, Sabre Hospitality Solutions

Join a hand picked panel of revenue management experts as they share insights and their top tips into strategically optimising your perishable assets. The sessional will also delve into managing the implications of supply, lessons learned from “special events” and the impact booking source and segment shifts can have on your business. This session is powered by the Australian Revenue Management Association.

12:00 PM

Seminar Room C

5 FUNDAMENTAL PILLARS OF REVENUE MANAGEMENT Andreas Palmqvist, Co-Founder & Revenue Management Specialist, Hotel Strategy Co.

You’re faced with the daily challenges of running your property, getting bookings is costing more, and the channels to secure these bookings more complex! This session will breakdown the key components to building you own Revenue Management Strategy regardless of technology, ensuring you know WHAT data to use, WHERE to source it, and HOW to create practical context. NoVacancy | Hotel + Hospitality Business Expo | 2019

Seminar Room B

[PANEL] OWNER & GENERAL MANAGER EXPECTATIONS: WHAT WE EXPECT OUT OF THE BUILDINGS PERFORMANCE Anura Yapa JP, Director of Engineering, Shangri-La Hotel Sydney & President Aust. Inst. of Hotel Engineering Tish Nyar, Director of Operations Australia & New Zealand, TFE Hotels Trevor McCarren, Regional Technical Manager NSW/ACT, Accor Paul Briggs JP, Sustainability and Project Co-ordinator, Schwartz Family Co Brendon Granger, Chief Experience Officer, Technology 4 Hotels

Owners are demanding maximum performance from their assets, particularly as energy costs rise and equipment becomes dated. In this session you’ll hear from a panel of owners and operators who share what they expect out of the Engineers running their properties

12:30 PM

Kate Faithhorn, CEO, Leonards Advertising

Small Hotelier Summit

Seminar Room A

WHY CURRENT REVENUE MANAGEMENT IS DEAD! Fabian Bartnick, Founder, Infinito

80% of the industry are not using sophisticated revenue management tools, and those that are override 50% of recommendations given. We’ve got access to lots of systems we don’t know how to use and are often trapped at looking at business inside 90 days. Want to know how to ‘Netflix’, ‘Grab’ or ‘Tinder” your RM? Join Fabian for a thought provoking and somewhat controversial session that will have you rethinking your approach to RM!

12:30 PM

Seminar Room C

MAXIMISING YOUR ONLINE PRESENCE: REVIEWS, REPUTATION & TRAVELLER INFLUENCES Leon Chan, Regional Business Development Manager, APAC, TripAdvisor

Your online reputation is critical to the continued success of your accommodation property, yet many have this far too low on the priority list. In this session, you’ll get a series of tips and insights into managing your TripAdvisor reviews, including how to respond to reviews, increasing your volume of reviews and the overarching elements that also influence traveller booking decisions.

makmax.com.au 1300 MakMax (1300 625 629) info@makmax.com.au 133 Lavarack Avenue Eagle Farm Queensland Australia 4009

THURSDAY SEMINARS Hotel Engineering & Maintenance Summit

1:30 PM

Revenue & Distribution Summit

Seminar Room B

2:30 PM

Seminar Room A

NEW CODE IMPACTS TO HOTELS: UNDERSTANDING THE IMPLICATIONS FOR ENGINEERING & MAINTENANCE TEAMS

5 KEY INGREDIENTS TO AN EFFECTIVE REVENUE MANAGEMENT STRATEGY

Mark Thomson, Architect/Director, Eco Effective Solutions

People use ingredients and recipes in the kitchen differently with varying outcomes. Likewise in revenue management, accommodation providers are faced with a whole mix of levers which can determine their success. In this session, Matthias will help you understand the key ingredients and recipe to an effective RM strategy, and how you can ensure that you not going to curdle the custard!

2019 National Construction Code changes will have far reaching effects on hotel maintenance and engineering standards. Recent problems in high rise construction also place a greater focus on maintenance and reporting procedures. In this session Mark will outline how to prepare your hotel for the upcoming regulatory changes all while accommodating guest expectations.

1:30 PM

Seminar Room A

Matthias Dybing, Director, HeroBe

2:30 PM

Seminar Room C

[PANEL] THE FUTURE OF HOTEL DISTRIBUTION

[LIVE REVIEWS] DOES YOUR GOOGLE SEARCHABILITY SUCK?

Jude Bolger, Managing Director, HeroBe

Michael Harper, Co-Founder, Hotel Strategy Co

Jamie Griego, Director - Market Management Australia, Expedia Group

Want your property’s searchable web presence assessed with constructive feedback? The team from Hotel Strategy Co will look at your OTA listings, how your own website rates and rank your TripAdvisor guest perception. Expect plenty of tips and get ready to put your hand up and call out your property name!

Joshua Ellison, Co-Founder, Jump To Duncan Waterman, Country Manager Australia & New Zealand, d-edge Hospitality Solutions Malte Jess, Business Manager & Regional Product Lead, Travel Vertical Search APAC, Google

As consumer technology, expectations and savviness evolve, so will the ways in which rooms are booked in the future. Join this panel of thought leaders as we discuss how AI, VR, voice and AR will play a role in the future of distribution. How can hoteliers prepare for these changes and where should your priorities lie?

1:30 PM

Seminar Room C

[TWO PART SESSION] REFRESHING YOUR ROOMS WITHOUT A HUGE BUDGET (DESIGN) + TAKING AN ROI APPROACH TO FINANCING REFURBISHMENT PROJECT Cassandra Dean-Rankin, Interior Design & Re-Design Manager, The Hotel Buying Office Dan Toms, Director and National Sales Manager, Accommodation Finance Australia

In a world of Instagram pictures and guest review websites, how your rooms present has become increasingly important regardless of your accommodation type. This session will demonstrate just how easy it is to give your rooms and common areas a face lift that will wow your guests on a budget. Cassandra will leverage years of experience to show you exactly which design elements can have the biggest impact. Cassandra will then hand over to Dan Toms who will dive into the best approach to financing your refresh projects, how to ensure you’re getting the highest Return On Investment, and the key considerations for your accommodation brand. Dan has extensive experience in the finance sector across a range of verticals having worked with many small operators and having been one himself.

2:30 PM

Seminar Room B

ENERGY MANAGEMENT OPTIMISATION: REDUCING AIR CONDITIONING RUN TIME 30-40% Michael Benikos, Managing Director, ASSA ABLOY Global Solutions Australia

How do you strike the right balance between guest comfort while managing energy performance in the face of occupancy fluctuations and increasing energy costs? In this session Michael will uncover how Energy Management Systems are being used to significantly reduce energy through lighting, cooling and heating optimisation.

Small Hotelier Summit

NoVacancy | Hotel + Hospitality Business Expo | 2019

3:30 PM

Seminar Room B

The intersection between technology and guest experience has never been more prevalent, but with so much new technology available to all operating parts of the business how do you evaluate what’s critical, a fad, or the future? In this session Damien will delve into the latest technologies hitting the market, use cases in hotels from around the world and share insights into how accommodation businesses of all sizes should approach their evaluation and business fit.

3:30 PM

Seminar Room A

REVENUE STRATEGY THROUGH OPERATIONAL CONVERSION: THE GUEST EXPERIENCE APPROACH Apurva Chamaria, Chief Revenue Officer, RateGain

Revenue management strategy has moved beyond reliance on yield management to stimulate demand and into a domain of operational and guest experience considerations, factoring into the likelihood of guest revisits. But as a part of the revenue team, how do you have positive influence on the operational performance and guest experience that results in revenue increases? In this session Apurva will share a series of strategies that RM’s can implement to drive revenue streams beyond the traditional reach and influence of the role.

3:30 PM

Seminar Room C

USING TRENDS & INSIGHTS TO SECURE MORE BOOKINGS AND GET THE BEST ROOM RATE! Matthew Burke, Regional Manager Pacific, STR

Are you using data to ensure you’re setting the right room rates? Do you run a regional accommodation property and not sure of the impact local events have on your potential occupancy? In this session Matthew will share with you a series of easy-to-implement tactics to help you take advantage of the data you already have, and other data readily available in the market.

EXHIBITOR SPOTLIGHT

COOPER BLACK ART DESIGN INTERIORS

436

Cooper Black is one of Australia’s largest framing manufacturing companies who specialises in creating custom art in various applications.

TATA BEVERAGE SOLUTIONS

934

With an in-house design team and unlimited printing capacity to produce large volumes, we create bespoke designs and take the stress out of large commercial projects and do all the hard work for you.

Tata Beverage Solutions are passionate about finding you and your customers the ideal total beverage solution for your needs. We have a great range of coffee machines (Including traditional barista, fresh and powdered milk vending machines amongst others), as well as delicious coffee bean and instant coffee blends. We are also proud to offer Teapigs super premium tea, Tetley tea, Good Earth Kombucha ranges and much more.

 cooperblack.com.au

 tatabeveragesolutions.com

We print on paper, glass, canvas and most commercial composites including outdoor artwork that is UV stabilised.

JOIN NOW AND RECEIVE TWO MONTHS FREE*

Advocacy –

Services –

Benefits –

Because Your Voice Should Be Heard

Because You Cannot Do It All

Because Every Dollar Counts

• Unlimited Workplace Relations • Access to “members only” AAoA website • Invitation to Events and Webinars • Procurement benefits that save you $$$ - a flat rate merchant fee of 0.28% with CBA for members

For more information: aaoa.com.au or call 1300 304 397

*Offers valid until 31st July 2019. This offer is only valid to new members only.

novacancy.com.au

EXHIBITOR SPOTLIGHT

VIVIN COMMERCIAL

704

The Ludo sofa is a sleek tailored fixed seat and back sofa accentuated with a contemporary clean slim line timber plinth. Ludo’s streamlined design detail offers a wellproportioned sofa made using high density foams and commercial grade construction.

NEWTONS IT (CHECKIN REVOLUTION)

409

First impressions last. Guests form their first impression at check-in. Technology can provide guests with a better check-in experience whilst reducing queues and freeing up your team to work on high-value services. Contact Newtons to find out about our check-in system and how it can be integrated with your existing systems.

Flexible with range options with multiple material and colour options.

 vivincommerical.com.au

 NewtonsIT.com.au

novacancy.com.au

Gallery Direct has a passion for great design and quality. With offices in China, Indonesia ,Vietnam, India, UK and Australia we have a global team that can meet any customerâ&#x20AC;&#x2122;s needs, this is why some of the worlds leading retailers and hotels trust us.

Gallery Direct offers the complete decorating solution to make your space remarkable!

Australiaâ&#x20AC;&#x2122;s award winning textile & wallpaper designer Specialising in hotel and hospitality projects. Bespoke design services available Visit us at NoVacancy stand 925

WALLPAPER. UPHOLSTERY FABRICS. CURTAINS. CUSHIONS. LAMPSHADES. ART PRINTS. RUGS OUR PRODUCTS ARE PROUDLY MADE IN AUSTRALIA | 9 Edgecliff Road Woollahra | sales@kerriebrown.com | +61 2 93861738 | kerriebrown.com

•

Established in 1976

•

Over 40 years of hotel management expertise

•

Longest standing 100% Australian owned and managed hotel chain

•

Operating hotels & apartments in key locations and major Australian cities

Sydney Melbourne Gladstone Perth Darwin Groote Eylandt

w w w. m e t r o h o te l s . co m . a u

EXHIBITOR LISTINGS

3D WALL PANELS

952

3D Wall Panels are an exciting range of decorative, textured wall panels with patterns carved into their surface. A feature wall in 3D wall panels creates a huge impact, lending an architectural feel to the room at relatively little cost.  3dwallpanels.com.au ABOUT SPACE LIGHTING

604

About Space is known for its creativity, great design and new lighting technologies. We push the stylish boundaries with impactful product ranging and custom-lighting design experiences. As a strong design leader in the lighting industry, About Space delivers on-trend lighting products. Encompassing sustainable & efficient collaborations with our envied retail, trade & commercial client base.

ACCOMMODATION ASSOCIATION OF AUSTRALIA 238

ACCOMMODATION FINANCE AUSTRALIA

The Accommodation Association is a national body which has evolved out of the former Hotel Motel & Accommodation Association. The Association has a service culture which is reflected in the decision made by premium hotel brands to join us, to give the accommodation beds sector in Australia specialised attention.

Accommodation Finance Australia ACCOMMODATION are specialist FINANCE AUSTRALIA lenders to the hotel & accommodation sector. The constant requirement for property improvements in the hotel market is essential but can also be expensive. We offer finance solutions that enable you to improve your property without having to part with your hard-earned capital.

 aaoa.com.au

 accommodationfinance.com.au

841

 aboutspace.net.au

PMS | POS | SPA | CRM | CRS | WBE | APPS

loved globally trusted hospitality technology Cloud and on-premise at 15,000 customers in 80 countries since 1994

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR LISTINGS

AH BEARD

534

Since 1899, AH Beard have been supplying Australians with the finest quality Mattresses and bedding. Our beds can be found in the regions finest and most awarded properties, but that doesn’t mean that they are beyond the reach of any property. With a broad range of product and flexible payment options, you can give your guests Australia’s finest commercial beds.  ahbeard.com

AHS HOSPITALITY

239

AHS Hospitality is Australia and New Zealand’s leading provider of hospitality outsourced housekeeping services to the accommodation industry. Our portfolio includes a vast range of accommodation brands, styles and sizes. With offices in most major Australian capital cities we are able to provide support quickly and efficiently in all locations.

125

Complete digital menu ordering system for restaurants, bars, cafes and hotels. The only complete end to end customer focussed tablet menu ordering that provides greater speed and efficiency, increased sales, better customer experience and real time menu management.  ai-menu.com

138

We are a leading HVAC equipment supplier since 2002 with a solid reputation in supplying quality equipment from single unit application to multi-million dollar developments. We have in-house expertise to advise and help customers to achieve a HVAC solution that meets specifications and budget for new constructions or retrofit projects.  airconsystems.com.au ALLARA LEARNING

 ahshospitality.com.au

AI-MENU SYSTEMS

AIR CONDITIONING SYSTEMS

234

Allara Learning is a leading national training and education provider specialising in the hospitality, retail and business sectors. Allara Learning delivers tailored training solutions and nationally recognised qualifications to businesses and individuals across Australia. Tailored training solutions are delivered onsite, in classrooms and online.  allaralearning.com.au

COMMERCIAL Bloomingdales Commercial delivers innovative, bespoke designs in commercial lighting, lampshade manufacture, mirrors and occasional furniture. With committed and experienced international partnerships, we streamline project management and deliver small through to large-scale projects with a focus on service and product quality excellence. Visit us at Stand 724.

COMMERCIAL LIGHTING EXCELLENCE 120 - 126 ROTHSCHILD AVE, ROSEBERY NSW 2018, AUSTRALIA

+61 (02) 8345 6888

WWW.BLOOMINGDALES.COM.AU

novacancy.com.au

EXHIBITOR LISTINGS

ALLOTZ

217

Allotz is a complete automated cloudbased property management, channel management, guest acquisition and revenue optimisation solution. Business Intelligence, real time channel analytics and automated yield optimisation across all channels are only a few features that feed into the ecosystem.  allotz.com ALLPRIDE SIGNS & MARKETING 402

ALPERSTEIN DESIGNS

954

AMBIUS

706

Alperstein Designs collaborates with Artists & Art Centres around Australia, creating unique ranges of lifestyle gifts and homewares for both people abroad & Australians alike! Royalties directly benefit the artist and their community. Alperstein Designs are proud members of the Indigenous Art Code and Aboriginal Art Association of Australia.

Ambius offers a wide range of interior plantscape solutions, enabling you to transform your interior space. We offer three options to choose from, ensuring best fit for your business: Hire, Maintenance and Replacement, Maintenance and Replacement, Product Purchase. With Ambius Accredited Nursery we deliver quality in plants and service nationally.

 alpersteindesigns.com.au

 ambiusindoorplants.com.au

AMADEUS

68B

APPARITION MEDIA

713

Allpride Signs have been industry leaders in the hospitality and commercial signage sector for over 25 years. With experience and partnerships with both local and nationally established brands, Allpride boasts an immense portfolio of both traditional and innovative signage and display solutions to suit all projects and applications.

Amadeus is a technology innovator that connects the entire travel ecosystem at every stage of the journey. Amadeus offers the hospitality industry solutions for reservations, sales and catering, property management and operations, all focused on a better end-to-end experience for guests, employees, managers, owners and partners.

Apparition media is an out of home advertising company that specializes in hand painted murals. Alongside our advertising campaigns we are focusing on mural installations in commercial buildings. Whether it is in the hotel lobby, penthouse suite or exterior of the building, we can paint on anything, anywhere.

 allpride.com.au

 amadeus-hospitality.com

 apparitionmedia.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR LISTINGS

APPLIANCES ONLINE COMMERCIAL

640

We are an industry leader in commercial appliance supply and logistics. We’re proud to work nationwide with a wide range of clientele including property managers, strata managers, serviced apartments, insurance companies, hotels, builders, childcare centres, hospitals, designers, universities, and more.  appliancesonline.com.au ARCADE TRADER

739

Arcade Trader is an Australian based company dealing with all aspects of the amusement industry. Whether it be purchasing or profit sharing, Arcade Trader can supply a huge range of arcade machines, pool tables and vending machines. With over 40 years’ experience, contact us any time on 1300 309 890.  arcadetrader.com.au

ASSA ABLOY GLOBAL SOLUTIONS AUSTRALIA 109 ABLOY Global Solutions, is dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation and service design leads to the invention of new security solutions. These solutions include integrated security software systems, mobile access, location solutions, electronic safes, mini bars and energy management.  assaabloyglobalsolutions.com/en/ aags/com ASTRALPOOL

224

ATLANTIS

335

Our vertical gardens add value by transforming new and existing buildings into beautiful green ambiance for patrons to enjoy. Interiors are renewed with refreshing vertical garden backdrops that purify the local air and convert harmful toxins. Our systems are designed for low maintenance and longevity which provides minimal running costs.  atlantisaurora.com AUSCLIMATE

948

Ausclimate's air treatment range is the ultimate answer for cleaner, drier and healthier indoor air. We highly value our customers and pride ourselves on providing the best customer service and ongoing after-sales support in the market. Whether a dehumidifier or air-purifier, we have the perfect solution just for you.  ausclimate.com.au

 www.astralpool.com.au

HELPING YOU GROW A STRONGER BRAND BRAND SOLUTIONS PRINT MANAGEMENT PROMOTIONAL MERCHANDISE CREATIVE & GRAPHIC DESIGN INVENTORY MANAGEMENT ONLINE TECHNOLOGY

03 9487 2100 waratahbrand.com.au

VISIT US AT STAND 218 TO HAVE A CHAT

novacancy.com.au

1300 302 038 Turn key IPTV Solution Provider

- Custom Design - Project Management - Warehouse and Logistics - Product Installation - Waste Removal and Recycling - Ongoing Support www.receptionsolutions.com.au

EXHIBITOR LISTINGS

AVICO

423

We are an AV company dedicated to the hotel market. We understand the needs of hotels and how things work within them. Our capabilities that help our clients include the supply and installation of public area digital signage, background music systems and solutions and all in room technology.  avico.com.au BAR FRIDGES AUSTRALIA

945

Bar Fridges Australia supplies a huge range of glass door refrigeration Australia Wide. The focus is on energy efficiency, brand name parts, excellent cooling function and bringing noise levels down. Specialising in alfresco fridges, we also do many commercial units, catering for every need.  bar-fridges-australia.com.au

BEPOZ

 bepoz.com.au

BEV MARTIN TEXTILES

740

We are one of the leading importers of commercial grade hospitality linen, including white & Coloured bath linen, extensive collections of bed sheeting and accessories - popular products of mattress protectors, pillows, blankets and quilts and many more, please come and visit our stand whilst at the show.  als.net.au

228

Bepoz Point of Sale system offers one consolidated management solution for orders, payments, stock, purchasing, promotions, vouchers, loyalty and marketing backed by unmatched reporting module. A host of intuitive thirdparty integrations with leading property management systems, leading gaming, accounting, reservations and human resources software. Trusted by 3000+ venues across Australia.

NoVacancy | Hotel + Hospitality Business Expo | 2019

BLOOMINGDALES

724

Bloomingdales Commercial delivers innovative, bespoke designs in commercial lighting, lampshade manufacture, mirrors and occasional furniture. With committed and experienced international partnerships, we streamline project management and deliver small through to large-scale projects with a focus on service and product quality excellence.  bloomingdales.com.au/lightinglampshades-occasional-furniture BLUETHUMB ONLINE ART GALLERY

908

With a community of more than 8,000 artists, Bluethumb is proud to be the Home of Australian Artists. Whether you’re looking to buy a painting for the first time, or are an interiors professional working through your next brief, our local team is here to make buying art easy.  bluethumb.com.au/interior-design

EXHIBITOR LISTINGS

BODYBIKE AUSTRALIA

932

BRITEX CARPET CARE

946

BodyBike is Danish designed, engineered and manufactured for the discerning end user. Unapologetically not the cheapest on the market but absolutely the best choice for the home user, commercial fitness, corporate gyms or the hotel fitness space. Six beautifully presented models to choose from.

Britex is an Australian owned company providing Australians with professional carpet cleaning results at great value for over 30 years. A market leader in the carpet cleaning hire market, Britex carpet machines are high quality and affordable, and is proudly Australia’s leading choice in ‘Do it Yourself’ carpet cleaning solutions.

 body-bike.com.au

 britex.com

BRIGHTON TECHNOLOGIES GROUP

BUDGET MOTEL CHAIN AND USEROSS

Brighton Technologies Group is the leading provider of in-house Paging and Communication systems to Australia’s Hospitality Industry. Connect Paging, Guest and Staff paging systems, Guest Tracking solutions, Two Way radios, Wireless Kitchen Comms, Press to Call buttons, interfaces to BMS, Alarm, Fire & Gaming. BTG for all your Communication requirements.

540

The Budget Motel Chain’s members have been providing affordable accommodation to the Australian public for over 40 years. From its humble beginnings in the A.C.T. to now having representation across Australia, we are proud to still be providing the travelling public with affordable accommodation.  budgetmotels.com.au

 brightongroup.com.au

BUNNINGS TRADE

236

Bunnings is a major supplier to commercial tradespeople. We also service a wide range of industries including hospitality, education & government. Bunnings has 369 trading locations operating across Australia & New Zealand. Special pricing is in place for registered PowerPass accounts for all of your maintenance & refurbishments needs.  www.bunnings.com.au BUSY NIPPERS - CHILDREN’S ACTIVITY PACKS

646

Busy Nippers has Australia’s largest range of quality, engaging children’s activity packs and food packaging with 11 different product options and over 50+ designs to choose from. Our vibrant, off the shelf range of products come in flexible formats with up to 24 designs per carton for the accommodation industry.  busynippers.com.au

Looking for Wi-Fi that works? Time for a Wi-Fi update? Uninterrupted access to Wi-Fi is now a basic standard for resorts, hotels and motels. Hitting the benchmark with a high-quality hotel Wi-Fi solution guarantees your guests needs are met and keeps businesses ahead of the curve when it comes to the competition. A strong Wi-Fi signal is among the most heavily searched-for terms when guests decide who they will stay with. Teksupport’s intelligent Wi-Fi solutions are:- Cost effective - Operate Consistently and reliably - Overcome complex venue arrangements - Manage heavy user traffic demands - Work hard to maintain guest satisfaction If guests can’t download, work, communicate or play on their devices, even the most impressive room wont be enough. Come and visit us at Stand 202 - we can help with your Wi-Fi issues.

Unit 6, 7-17 Geddes St, Mulgrave. www.teksupport.net.au Email sales@teksupport.net.au Call 9590 0560

novacancy.com.au

EXHIBITOR LISTINGS

CANVAS + SASSON

728

Explore our enticing range of new season furniture, textiles, lamps, decor and more, all designed to make your guests and customers feel at home. Mix and match our collections that celebrate classic, contemporary and eclectic styles. With endless possibilities in sight, let us help transform your commercial space.  canvasandsasson.com.au

CASUALIFE

800

Contract Outdoor Furniture + Umbrellas for the hospitality trade has been Casualife’s focus for 3 decades. Design driven practicality & durability. LondonArt wallpapers from Italy arrived in Australia in 2018. Thousands of decorative & architectural patterns are custom scaled to your dry or wet wall spaces for maximum impact.  casualife.com.au

CARDSERV

CardServ supplies pre-printed hotel cards with HiCo or LoCo magnetic stripes, double lamination for durability and RFID contactless technology. Also available are a range of customised card pouches featuring writable panels. CardServ have been servicing the hotel industry for over 20 years.  cardserv.com.au

CHOICE HOTELS ASIA-PAC

339

Choice Hotels is one of the most successful hotel franchisors with over 7,000 properties globally, including 300 in Asia-Pac. Our brands include Ascend Hotel Collection, Clarion, Quality, Comfort and Econo Lodge. Our loyalty program, expertise in marketing, operations, sales and distribution, increases revenue and drives guests through your door.  choicehotels.com.au

CIIRUS PROPERTY MANAGEMENT SOFTWARE 203 Since 2005, CiiRUS has been the industry leader for all-in-one Property Management Software. With over 30,000 homes managed across five continents, the CiiRUS network is continually expanding. Our goal is simple: to provide revolutionary software that puts our customers ahead of their competition. PROPERTY MANAGEMENT SOFTWARE

 ciirus.com.au

CLEARLIGHT SAUNAS AUSTRALIA

Clearlight Infrared Saunas the makers of Jacuzzi Infrared Saunas, are the ultimate detox saunas with high performance carbon-ceramic heaters and ultra-low EMF and ELF. Infrared therapy stimulates the immune, cardiovascular and lymphatic systems. Our saunas come with a Lifetime Residential Warranty and 5yr Commercial Warranty.  infrared-sauna.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

824

EXHIBITOR LISTINGS

CMS HOSPITALITY

319

Since 1983, CMS Hospitality has been developing PMS and related solutions to suit the business needs of lodging operators throughout the hospitality industry. CMS software is used across the world by a diverse client base including; Backpacker Hostels, Resorts, Boutique, Chain, and Independent Hotels, Serviced Apartments, C&B Venues, and Motels.  cmshospitality.com CODELOCKS ASIA PACIFIC

Codelocks is an innovative designer and manufacturer of electronic and mechanical push button locks for doors, cabinets and lockers. Codelocks Smart Locks provide flexibility and convenience by offering a range of access methods, allowing you to choose the most suitable for your application.  codelocks.com.au

COMBITEL

318

CombiTel has a proven track record of delivering TV and Digital Signage solutions that are tailored to our clients’ needs. In addition to our wireless Internet system, our Omniscreen Pilot software provides guests with a simple-to-use, engaging information and entertainment system from the moment they enter their room.  combitel.com.au COMFORT SLEEP BEDDING

338

Multi Award Winning Mattresses. Designed and manufactured in Australia. Family owned and operated for over 35 years. Our experience and knowledge in our field allows us to develop and create the most current and up-to-date products and ranges to cater for all markets. We look forward to working with you.  comfortsleepbedding.com.au

CONCEPT JAPAN

539

Importer Wholesaler of contemporary, traditional and designer Japanese ceramic ware. A family owned and run business, established in 2001. We have an extensive range of gorgeous plates and bowls, from earthy and organic through to stunningly patterned. Our brand is about bringing style and quality Japanese products to you.  conceptjapan.com.au COOPER BLACK ART DESIGN INTERIORS

436

The incredible demand for new, exciting and original artworks led to the birth of Cooper Black - a stunning collection of unique, abstract, contemporary, vintage and luxury art pieces targeted at the retail and design market.  cooperblack.com.au

novacancy.com.au

EXHIBITOR LISTINGS

CREATIVE FRAMES & MIRRORS 950 Creative Frames & Mirrors is a Sydney based printing and framing business. We aim to provide your project framing solutions and can assist you on all parts of your project, from image selection, printing on different media, framing design, delivery and installation. We also supply framed and unframed mirrors.  creativeframes.com.au CUSHION FACTORY CUSTOM MADE CUSHIONS

Dayuse.com is the world leader in daytime hotel reservations and a key figure in the hospitality revolution. By offering guests a novel experience that transforms hotels into daytime living spaces, Dayuse.com is shaking up industry codes. We provide modern consumers with readily available services to complement a hyper-connected lifestyle.  dayuse.com

918

Updating your hotel to keep up with modern standards doesn’t necessarily require massive construction work. New pool cushions will create an environment that is stylish yet relaxing, where guests can feel comfortable yet spoilt. Cushion Factory proudly works with Hotels, Resorts and F&B clients helping them create impressive spaces.  cushionfactory.com.au

DAYUSE.COM

D-EDGE HOSPITALITY SOLUTIONS 13 Established from the merger of two longestablished hospitality digital solutions providers, D-EDGE offers leading-edge cloud-based e-commerce solutions to more than 11,000 hotels in over 100 countries. The integrated range of solutions covers all stages of hotel distribution which encompasses CRS, Data Intelligence, Connectivity Hub, Digital Media and Website Creation.  d-edge.com

DECK-MAX

935

With 33 years’ experience in the building industry and having had the opportunity to speaks to thousands of customers, contractors, designers and suppliers, Deck-Max has drawn from this experience to create solutions to improve both the finished product and the installation experience. Deck-Max™ manufactures 100% of its products which includes quality control, product specifications, development of all designs.

DESIGN4SPACE

545B

Design4space started organically over 18 years ago and has gone from strength to strength producing beautiful and unique spaces for all their clients.  design4space.com.au

 deck-max.com.au

Unmatched Customer Support

EQUIPMENT BEYOND YOUR EXPECTATION P 02 4954 8811 E sales@southernxfitness.com.au Sales | Service | Repairs w w w.southernxfitness.com.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

Nationwide Installation & Service

Industry Experts

Dedicated Sales & Support

Complete Fitness Solutions

Facility Planning

Innovative

Purchasing Made Easy

Brand Partnerships

EXHIBITOR LISTINGS

DESIGNING SPACES AND PLACES

614

We supply furniture packages for hotel room fit-outs, we offer a true turn key service, flexibility and inspiring design. Established in 2003 we are equipped with partnerships in Australia and Asia, enabling our team to custom design furniture, produce samples, deliver and install furniture to your budget and lead-time.  spacesplaces.com.au

DESIGNSTUFF

902

DesignStuff is a Scandinavian focused online store created in Melbourne (Australia) by Danish-born Christina Fedders. Home to a contemporary collection of homewares, furniture, toys, gifts and art - Everything from DesignStuff is carefully handpicked from a pool of local and international design talent.  designstuff.com.au DIGITALREZ

Design Mode in an importer and distributor of designer brands from Europe with a contemporary and modern appeal. Brands include Menu, Alessi, Stelton, LindDNA, Skandinavisk to name a few. Products include furniture, lighting, decor items, tableware and kitchenware and scented candles and diffusers.

DigitalRez is implementing innovative Loyalty points that promote financial inclusion and support community-based tourism businesses. RezExpert Points is a white-label point system integrated with online reservation and review management, utilising blockchain and digital payment solutions to provide a more secure, low cost, enhanced experience for visitors and businesses.

 designmode.com.au

 rezexpert.com

DESIGN MODE INTERNATIONAL 435

DIVERSEY - TOTAL HYGIENE SOLUTIONS

639

A global leader in hygiene solutions, Diversey enhances guest experiences for superior satisfaction and loyalty. We work together to implement easy-to-use, effective solutions providing consistency across facilities and addressing concerns which affect top and bottom lines. Diversey employs 9,000 people in 200 locations globally including Australia and New Zealand.  diversey.com/industry-sectors/ hospitality DYSON

504

Dyson is a leading global technology company, committed to solving problems others ignore. From inventing the word’s first bagless vacuum cleaner, to hand dryers that use 690km sheets of air, powerful LEDs lighting technology, a completely re-thought hair dryer and bladeless; fans, heaters, humidifiers and intelligent air purifiers.  dyson.com.au/forbusiness

novacancy.com.au

EXHIBITOR LISTINGS

EADIE LIFESTYLE

732

Beautifying your life with Affordable Luxury. We seek to find beauty & comfort in the every day. We are passionate about transforming your home, into your haven. Classic design, rich textures, natural fibres & clean lines. Every piece in our collection is hand made with love.  eadielifestyle.com.au EHOTELIER.COM

eHotelier.com is the world’s largest online hospitality portal, serving over 200,000 hospitality professionals from 196 countries around the globe. eHotelier provides continuous professional development through online learning, career development and reference materials. With over 160 courses, industry leaders rely on eHotelier to grow their careers, their teams and their businesses.  ehotelier.com

ENJOY LIGHTING FLAMELESS CANDLES

927

First impressions are lasting impressions. Simple touches can transform a moment from every day to extraordinary. Renowned for our stunningly realistic flameless wax candles that are beautiful and safe, enhance your guest experience by creating ambience without the mess. Pillars, votives, tapers, and tealights, we’ve got your styling requirements covered.  enjoylighting.com.au EUROCOM

Eurocom, leading provider of Hospitality Voice, Messaging and Mobility Solutions and Exclusive Distributor of MODA, the modern, modular, guest solution designed by Jacob Jensen. MODA equips Hotels with a stackable device exceeding the needs of today’s modern traveller, reducing the number of bedside/desk devices to one compact modular solution.

EVENT DRAW

Event Draw is cloud based software which allows you to create brilliant function plans in minutes. Simply drag and drop your scaled furniture icons onto a customised & precise plan of your venue. The easiest software to use on the market - our guarantee! Why not start a free trial.  eventdraw.com.au EXP360

 exp360.com

SMART DESIGN. TRUSTED EXPERIENCE.

DISCREET COLOUR. REDUCED NOISE. CONCEALED SUPPLIES. NoVacancy | Hotel + Hospitality Business Expo | 2019

305

We make a complex product simple to use. Virtual Reality and 360 images/videos provide a solution to immerse customers and potential clients into your property. Our solution provides the flexibility to produce their own content, upload, enhance and ready to market within 20 minutes and no expensive production costs.

 euro.com.au

EXHIBITOR LISTINGS

EXPRESSO SERVICES

930

Expresso Services has been providing the accommodation industry with a broad range of supplies and equipment for over 30 years. With a reputation for quality service, built upon the establishment of long-term relationships with our customers, we make the supply process easier than you thought possible.  expressoservices.com.au EXTERITY

314

113

FCS is a leading hospitality technology platform provider, with an extensive portfolio of integrated products used by more than 5,000 hotels worldwide. With 13 offices worldwide, FCS’ integrated platform for hotel operations enhances the guest experience by automating and streamlining processes, empowering staff and providing hotel management with real-time information.  fcs.com.au FLICK ANTICIMEX

Exterity is a global, market-leading provider of IP video, guest experience and digital signage technology that helps organisations to harness the power of video to engage, inform and entertain.  exterity.com

FCS COMPUTER SYSTEMS

842

Please visit our stand for more information. FRESHOTEL BY SLEEP CORP

636

Freshotel by SleepCorp, ensures a clean, healthy, comfortable sleep-zone for your valued guests. Protecting their sleep surface, and your mattresses from spills, stains bedbugs, allergens and odours. Increase customer satisfaction ratings, using Australian made products including market leading Protect-A-Bed Mattress Protectors, quilts, pillows and sheets. Assure your guests enjoyable stay.

FUNBOX

546

FunBox specialises in producing fun, exciting and mess-free activity packs for kids. With unique and engaging ideas that are made for easy distribution! Developed by a team of teachers, occupational therapists and educators that are budget friendly and meet with strict Australian standards. Activities to suit all events and themes.  funbox.com.au GALLERY DIRECT AUSTRALIA

913

Gallery Direct has a passion for great design and quality. Our global team can meet any customer’s needs. This is why some of the world’s leading retailers and hotels trust us. Offices in China, Indonesia, Vietnam, UK, Australia. Gallery Direct offers complete decorating solutions to make your space remarkable.  gallerydirectaustralia.com

 sleepcorp.com.au

ANNOUNCING A REFRESHING PARTNERSHIP

CHOICE HOTELS are extremely pleased to partner with FRESHOTEL™ by Sleep Corp, our preferred supplier of Mattress and Pillow Protection for our hotel chains across Australia and New Zealand. A partnership that is seeing immediate results: • Providing market leading products under the PROTECT-A-BED® brand • Improving guest satisfaction and protecting ratings • Guaranteeing a clean, healthy and comfortable sleep for our guests during their stay • Protecting our significant investment in mattresses and pillows. With dedicated Business Managers, FRESHOTEL™ by Sleep Corp, an Australian owned company, is leading the market in providing superior service and innovative products. A valued strategic partner moving forward. Trent Fraser CEO Asia Pacific CHOICE HOTELS

Contact Kanishka Rathore, National Commercial and Business Development Manager Ph: 1300 857 123 | Mob: +61 455 902 688 | www.sleepcorp.com.au

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| Issue 67

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GET THE EXPERTS ON YOUR TEAM! www.accomnews.com.au

For subscription and advertising enquiries, please contact us direct on (07) 5440 5322 or email mail@multimediapublishing.com.au

RAIN

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SINCE 1911

SHADE

FURNITURE

NSW / ACT

Rain or Shine... weâ&#x20AC;&#x2122;ve got you covered!

Head Office Unit 4 /1 Foundation Place, PEMULWUY NSW 2145 Ph: 02 8863 0400 Fax: 02 9636 4719 Email: admin@shelta.com.au

QLD / NT

P.O. Box 5347, KENMORE EAST QLD 4069 Ph: 07 3255 6726 Fax: 07 3376 3493 Email: sheltabris@shelta.com.au

VIC / SA / TAS

Suite 308/65 Victor Crescent, NARRE WARREN VIC 3805 Ph: 03 9702 3377 Email: vicsales@shelta.com.au

(AGENCY Robins & Co.) 3 Draper Place, KEWDALE WA 6105 Ph: 08 9359 1766 Email: robins@iinet.net.au

EXHIBITOR LISTINGS

GLOBEWEST

609

Enhance memorable stays in perfect destinations with interiors that make guests want to stay in. Comprehensive project experience. Vast, distinctive, high quality collections. Packages tailored to venue style, usage and budget. Stock holding for short lead projects. Streamlined processes and logistics removes the hassle of fit outs.  globewest.com.au/project GOLDEN CHAIN MOTOR INNS

548

From small beginnings over thirty years ago, Golden Chain has grown into one of the most recognised accommodation brands in Australia. Golden Chain is now providing the largest independent accommodation group in the WORLD. Now Golden Chain has over 200 properties across Australia, Oceania and South East Asia.

GOPLAY COMMERCIAL PLAYGROUNDS

141

Goplay designs and constructs specialised playground equipment for hotels, food chains, clubs, resorts, indoor play centres and much more!  goplay.net.au GRINDERS CAFÉ ESPRESSO

333

Grinders is born from the streets of Melbourne and has been at the forefront of developing the best coffee in Australia since 1962. That’s why we believe our coffee system, grinders cafe espresso, is perfectly designed for the way we like to drink coffee here in Australia.  www.grinderscoffee.com.au

303

 groupon.com.au/merchant/signup GUESTPOINT

104

GuestPoint® provides accommodation management software solutions, used by properties all across Australia and globally. Ideal for small to mid-sized motels, our award winning GuestPoint software is an easy to use, cloud based, property management system that streamlines every step from reservations to guest check-outs and simplifies a broad online presence.  guestpoint.com

RET1725

 goldenchain.com.au

GROUPON

With over 200 million App downloads, Groupon is a global leader in local commerce and a proven marketing and distribution platform for over 1 million businesses. Collaborate with our travel experts, build a compelling package and attract new customers with no upfront costs.

COMPLIMENTARY PROPERTY SERVICES TAUBMANS ARE COMMITTED TO PROVIDING PROJECT SPECIFIC SERVICES TAILORED TO YOU AND YOUR INDIVIDUAL CLIENT’S NEEDS WITHIN THE COMMERCIAL PROPERTY INDUSTRY. Taubmans has a proud history of partnering with Property Managers to deliver projects that will exceed your client’s expectations, and are always delivered on time and within budget. The complete Taubmans project development service covers all facets of the coatings process. We are leaders in providing professional advice, high quality products with over 5762 Taubmans colours – the three vital ingredients in any successful coatings project.

taubmans.com.au/specifiers/requestspecification • Customer Care: 131 686

NoVacancy | Hotel + Hospitality Business Expo | 2019

9 SITE INSPECTION REPORTS

9 WORKS INSPECTION AND ADVICE

9 REPAINT AND MAINTENANCE ADVICE

9 COLOUR AND PRODUCT SUPPORT

9 TAILORED SPECIFICATIONS

9 WARRANTIES

EXHIBITOR LISTINGS

GUESTTRACTION

306

As an innovative and energetic team, with a range of products including online check in and keyless entry, our approach is consultative. We create and build technology solutions that meet our customers’ requirements. As leaders in guest engagement we look forward to successfully improving your operations and guest marketing capabilities.  guesttraction.com HAINES ELECTRICAL SERVICE

645

Haines Electrical Service is a proudly Australian owned and operated, service, engineering and construction organisation which has serviced the commercial and industrial sectors since 1985. Haines Electrical Service have a proven history delivering service along with our Preventative Maintenance Program. Licenced nationally, Haines Electrical Service covers service across Australia.  haineselectrical.com.au

HARVEY NORMAN COMMERCIAL DIVISION 418 As an extension to our vast range of appliances and plumbing goods we currently supply to Aged Care facilities and their builders, we have now grown our offering to include commercial catering equipment, stainless steel, refrigeration, exhaust hoods, cool rooms along with all the requirements to fit out your main kitchen, servery & cafés.  harveynormancommercial.com.au HE2020

545A

As a leading Importer and Distributor of quality commercial catering and refrigeration equipment, HE2020 are committed to continually increasing their range and providing exceptional value for money.

HELIOCOL COMMERCIAL POOL HEATING

745

Heliocol Australia is a specialist pool heating company. We supply and install solar pool heating systems, heat pumps, gas heaters and pool covers. Heliocol is the World’s largest supplier of solar pool heating equipment and has installed systems for Resorts, Hotels, Councils, Swim Centres and Schools Australia wide.  heliocol.com.au HEMISPHERE HOSPITALITY SOLUTIONS

226

Maximise your revenue today! We responsively drive and support a whole of business approach so that you can achieve and exceed your income targets. Revenue and yield strategy, sales and marketing, online distribution, OTA management, contemporary website development customised for independent hotels, motels and resorts of any size. Hemisphere are your experts of choice.  hemispheresolutions.com.au

 he2020.com.au

novacancy.com.au

EXHIBITOR LISTINGS

HEROBE

Herobe provides the best in-class complete accommodation distribution platform. Products to get your consumer over the line to an executed direct booking. Upsell to guests before, during and after their stay with room upgrades, tours, activities and transfers. Earn commission in the process.  herobe.com HONEYBADGER TECHNOLOGIES 513 Fearless | Innovative | Adaptive SONIFI’s track record of improving the guest experience, enjoyed by over 500 million guests a year, led us to launch the most comprehensive and advanced suite of solutions for hospitality. Our worldclass technology delivers engaging guest experiences that enables increased guest satisfaction.

HOTEL PRODUCTS DIRECT

HRS HOSPITALITY & RETAIL SYSTEMS

For over 18 years “Hotel Products Direct” has been the industry leader in Accommodation supplies. We cater for Hotels, Motels, Guesthouses, Serviced Apartments and B&B’s across Australia. Our extensive range of industry products includes Commercial Bed linen and Towels, Guest Amenities, Food & Beverage, Minibar Alcohols, Kitchenware and Housekeeping Essentials.

HRS Hospitality & Retail Systems is an international company with an unrivalled reputation for service and is a leading supplier of IT solutions for the HoReCa and retail sectors. As Oracle’s largest Platinum partner worldwide, HRS provides coverage in over 75 countries to more than 3000 customers.

 hotelproductsdirect.com.au

 hrsinternational.com/eng/

HOTEL STRATEGY CO.

205

We help Hoteliers Grow Revenue! Hotel Performance Consultants providing independent advice on sales, marketing, revenue management and distribution, designed precisely for your business. At a time when rapid industry change, may have haltered your Hotel growth, finally there is a clear path to success.  hotelstrategy.com.au

 honeybadger.tech

904

NoVacancy | Hotel + Hospitality Business Expo | 2019

HSMAI ASIA PACIFIC

325

HSMAI is the Hospitality Industries Nonprofit Association for hotel sales, marketing, revenue management, distribution, digital and general managers. HSMAI have a strong focus in education, offering a number of courses and certifications online and face to face. Conference events with networking opportunities for career development in the hospitality industry are offered across the Asia Pacific Region.  hsmaiasia.org

EXHIBITOR LISTINGS

HUNTER AMENITIES

710

Hunter Amenities is a global expert in the manufacture of luxurious bath and body collections with more than 36 years’ experience. Our world of luxury brands includes an exclusive portfolio of internationally recognised licensed and retail brands. We put the guest at the heart of everything we do.  hunteramenities.com.au INARTISAN.

618

Growing up surrounded by art and nature has influenced Emily Heysen’s personal style. Working with artisans from Australia and around the world to create unique handmade pieces of the highest quality. With a strong commitment to creativity, the environment and ethical production, INARTISAN values individual craftsmanship over mass-production.  inartisan.com

INFOR HOSPITALITY

124

You need a technology partner who can deliver innovative solutions to meet your challenges. Over 20,000 hotels in more than 100 countries are using our software. From independent hotels, smaller chains, or a global brand, with Infor Hospitality you get scalable solutions, featuring out-of-the-box hotel functionality that delivers measurable results.  infor.com/industries/hospitality INNQUEST AUSTRALIA

INSTANT SHADE UMBRELLAS

132

Instant Shade Umbrellas design and manufacture high quality umbrellas for commercial projects. Our product range includes everything from portable market umbrellas through to heavy duty giant umbrellas. All umbrellas can be branded with logos, and some can be customized with accessories such as lighting, heating and blinds.  instantshadeumbrellas.com.au

220

InnQuest Australia provides the hospitality industry a range of software solutions. From our roomMaster PMS and Eventory event management packages to our CareTaker trust accounting solution. Our customer service is key... while we might be a software company, we are very much in the business of hospitality.  innquest.com.au

novacancy.com.au

EXHIBITOR LISTINGS

INTELITY

410

INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. For more information, please visit intelity.com.  intelity.com INTOUCH DATA

509

InTouch Data work with individual properties and hotel chains, providing turnkey solutions to their hotel data; including data extraction, CRM and BI. Using the most up-to-date and secure technology, backed with great service and support, InTouch Data aims to assist the hotel industry in turning hotel data into revenue. TURN HOTEL DATA INTO REVENUE

 intouchdata.com

INTRUST SUPER

441

JEM MANAGED IT SERVICES

Intrust Super is a Platinum-rated 100% Industry Super Fund, delivering first-class service to employers and members for 30 years. We don’t pay dividends to shareholders, or commissions to advisers – we put our members first. Specifically catering for the hospitality and hotel sectors, we understand the environment you work in and have designed our products and services to suit.

JEM is a Managed IT Services Provider, specialising in the Hospitality industry. Since opening our doors in 1997, the business has evolved to building and managing infrastructure and networks to hardware procurement and IT strategy. We now manage over 300 sites across Australia, New Zealand, US, UK and Asia.  jem.com.au JET CHARGE

 intrust.com.au JASON COMMERCIAL

942

Jason Commercial is one of Australia’s largest suppliers and manufacturers of Hospitality and Commercial Bedding, Pillows, Bed Linen, Towels, Blankets, Electric Blankets & Soft Furnishings, supplying the accommodation industry with premium textile products for over 50 years. Proudly offering great service and superior products at competitive prices.

102

JET Charge are Australia’s leading electric vehicle charging providers. We offer integrated hardware & software solutions and a full range of installation services nationwide. Whether you need EV charging for your office, apartment or home, JET Charge are here to provide a solution.  jetcharge.com.au

 jasoncommercial.com.au

FLEXIBLE, SECURE, SEAMLESS.

Enhance your customer’s experience with convenient cash payments via RFID wristbands. Our team understands the unique demands of the hotel and hospitality sector, and provides innovative solutions to support your business operations. • WATERPROOF RFID WRISTBANDS • SECURE PAYMENTS • PERSONAL LOCKER STORAGE SYSTEMS • TAILORED SOLUTIONS

Contact METRA for more details of our secure and innovative solutions.

2248_METRA_NoVacancy_Advert_FA.indd 1 88 NoVacancy | Hotel + Hospitality Business Expo | 2019

1300 METRA AUS

metraaus.com.au

21/6/19 4:34 pm

EXHIBITOR LISTINGS

JUMP TO

S10

405

Just Digital Signage helps hospitality, conferencing and accommodation venues share key information with patrons via modern and innovative digital signage. We provide hardware, software and support, including our cloud-based solution, Aeris Concierge Cloud, which currently connects over 500 screens in hotel foyers and meeting rooms across Australia and New Zealand.  justdigitalsignage.com.au

925

Kerrie Brown textiles and wallpapers can be found in: Grand Hyatt, Bogota; Marriott Bella Grace, USA; Hotel de La Ville, Rocco Forte Roma; Little Albion, Sydney; Manor House Lindley, UK; Ovolo Incholm, Brisbane; The Felix, Sydney; W Hotel, Brisbane; W Hotel, Santiago; Zagames House, Melbourne. Bespoke design services available.  kerriebrown.com KNOWCROSS

 jumpto.travel JUST DIGITAL SIGNAGE

KERRIE BROWN

Koncept Konnect is a boutique sales and marketing support company. We offer hospitality support solutions tailored to the individual requirements of each client. We offer Sales and Business Development, Revenue Management and Ecommerce, Communications and social media solutions. We assist your team with growing your business, brand and reputation.  konceptkonnect.com

320

Knowcross, world’s leading provider of software solutions for hotel operations, is the preferred service quality management platform of the finest hotel brands across the globe. The platform helps boost efficiency, enhance guest service and increase productivity that directly impacts the bottom-line.  knowcross.com

KONCEPT KONNECT

L&M HOME

910

At L&M Home we are experts in creating refined, luxurious and quality textiles. We have years of experience in supplying sophisticated design to commercial projects, including hotels, boutique accommodation, resorts, serviced apartments, restaurants and events. Our range has no limits and can be customised to suit your vision and requirements.  lmhome.com.au

Wi-Fi That Works!

NV19_HP_Liveport_wifi_that_works_2019_flattened.indd 1

15/05/2019 1:36:42 PM

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EXHIBITOR LISTINGS

LAMSON CONCEPTS

232

Lamson robots for room service, drinks, concierge and logistics remove menial tasks to free up staff so they can give guests the 1:1 guest experience. Robots deliver the wow factor at the same time take out the legwork! Lamson, the robot experts in hotels, casinos and convention centres.  lamson.com.au LEONARDS ADVERTISING

LEPACK BREAKFAST AND SNACK PACKS

756

Lepack Breakfast and Snack Packs - Ideal for your customers on the go. Providing Breakfast and Snack packs for mini bars, early check-out, conferences, special events & meetings, tour groups, day trips. Lepack Snack Packs are easy to handle, light, portable and convenient.  lepack.com.au

101

LINDSAY WILSON CONCEPTS

854

LIVEPORT | WIFI THAT WORKS

Liveport is a Hospitality Wireless and InRoom Entertainment solutions provider. We provide a 1800 number, 24/7 Guest service and support for Hotel guests. We also offer a Hotel TV Casting solution called BeyondTV and can provide the most reliable wireless solutions available.  liveport.com.au LONG RANGE SYSTEMS AUSTRALIA

438

Leonards provides integrated media, creative and strategic solutions for our accommodation clients. From audience research to determine the best media channels for ROI, through to campaign reporting. Underpinned by “Leonards Live” a database management system with email, campaigns, event registration and profiling via a singular platform with dashboard analytics.

Creating unique environments so guests return again and again. Lindsay Wilson Concepts are here to make your job furnishing hotels and apartments so much easier. We service every postcode throughout Australia and offer partial packages, complete packages; including everything down to the last peg as well as individual pieces.

LRS is dedicated to providing technologies that help service businesses provide a better customer experience. With decades of Operational Know-How and Excellence in providing simple and reliable solutions, we offer products and services designed to help full-service and fast casual restaurants streamline operations, improve service and increase sales every day.

 leonards.net.au

 lindsaywilsonconcepts.com.au

 lrsaustralia.com.au

CONNECTIONS THR UGH DATA DRIVEN CREATIVE AND MEDIA If you are looking for new customers or ways to reinvigorate your past customers, we have the experience. Leonards provides integrated media, creative and strategic solutions. From audience research to determine the best media channels for ROI, through to campaign reporting. Call us on 02 9698 5266 or email info@leonards.net.au www.leonards.net.au

NoVacancy | Hotel + Hospitality Business Expo | 2019

Helix Persona Profile 405: Safe and Secure

Helix Persona Profile 302: Getting Ahead

Helix Persona Profile 101: Blue Chip

EXHIBITOR LISTINGS

LUGGAGE LOVERS

940

MACEY & MOORE

840

It's not just a suitcase - it’s a unique advertising platform. Join our growing list of clients who have chosen to advertise their business on our luggage covers. Imagine.... worldwide, ongoing advertising that will be seen in airports, hotels, railways and ports around the world.

Macey & Moore is a leading Boutique Bed Linen Supplier specialized in Bedspread, Coverlet, French Linen and Home décor furniture etc. Macey & Moore continues to evolve, with pure linen at the heart of creation, it has refined what it stands forPassion, Quality & Natural Lifestyle.

 luggagelovers.com

 macey.store

LUXETECH COMMERCIAL

401

We believe there are more important things in life than searching for a free socket or the charging cable, or the irritation with an unattractive mess of cables. Luxetech Commercial and Partnering Brands was conceptualized in 2014, focused on elements of interior design, for homes, offices and accommodation spaces.  alldock.com.au

MAGNETITE

MAKMAX AUSTRALIA

835

MakMax creates visually stunning structures in the form of umbrellas, car park shade, facades and fabric interiors to name just a few. Covering a number of industries, including Hospitality and Commercial, with clients in Australia and internationally, we have the flexibility and in-house capabilities to service all project sizes.  makmax.com.au

806

MARBLE RENEWAL

850

Magnetite specialises in acoustic and thermal window insulation. With extensive knowledge and experience in glazing requirements, we customise solutions for reducing noise and energy use in your existing building. Our commitment to excellence incl Green Star, to enhance communication and help deliver the best solution for your retrofit project.

Marble Renewal are Masters of Stone Restoration and Maintenance and a trusted name in the Hotel industry. Servicing thousands of clients in NSW and ACT including restoring and maintaining all types of natural stone floors, counter tops, vertical walls and elevations. Marble Renewal™ technicians offer the best and most professional service possible.

 magnetite.com.au

 marblerenewal.com.au

Your Clear Path to Growth

novacancy.com.au

Digital Signage + IPTV in one

Interactive guest experience portal

EXHIBITOR LISTINGS

MATERIALISED

613

Materialised’s furnishing textiles and wall covering journey for the hotel and hospitality market now stretches four decades. From pioneering dye sublimation printing and introducing Crypton waterproof textiles to Australasia, to developing leading-edge Hush sheers and Whisper-Art acoustic solutions, the industry has given us a deserved reputation as innovators.  materialised.com MATRIX FITNESS

839

Whether you run a sprawling resort or an independent hotel, you’ll get more than just the finest fitness equipment in the world from Matrix. Partner with us, and we’ll work with you from selecting the ideal equipment to planning your space to installing and far beyond.  matrixfitness.com.au

METRA AUSTRALIA

413

METRA Australia is your innovation partner for personal locker storage, electronic locks, Access Control technology and cashless payment solutions. With offices in Melbourne and Sydney, METRA Australia offers expertise from over 30 years of industry experience and provide solutions to clients nationwide.  metraaus.com METRO HOTELS

448

Metro Hotels is the oldest 100% Australian owned and managed hotel chain and has been offering hotel accommodation for business and leisure travel for more than 40 years. Metro operates hotels and apartments in key locations and major cities across Australia including Sydney, Melbourne, Perth, Brisbane, Gladstone, Darwin and Groote Eylandt (NT).  metrohotels.com.au

MEWS SYSTEMS

A PMS. A booking engine. A concierge. A payment gateway. A kiosk. A housekeeping app. And more. Designed and built by former hoteliers, our product is unique. Mews offers hospitality professionals an incredibly intuitive, open cloud-based system which automates operations so that they can focus on their guests.  mewssystems.com MINT FF&E

846

At Mint FF&E we are passionate about manufacturing and procuring all things FF&E (furniture, fittings & equipment). We work closely with Hotels, Pubs & Clubs to achieve their vision within their budget. We customise most of our pieces so that no 2 venues are ever the same.  mintffe.com.au

HOTEL PRODUCTS DIRECT We are Distributors and Suppliers to Resorts, Boutique Hotels, Motels, AirBnB, Bed & Breakfast, Serviced Apartments and Self-contained Cottages, Australia wide. Guest Amenities Alcoholic Beverages Room Accessories

Email: sales@hotelproductsdirect.com.au www.hotelproductsdirect.com.au 94

Robes & Slippers Commercial Towels Commercial Bed Linens

Ph: 1300 651 355

Showroom & warehouse: 35 Steane St. Fairfield VIC 3078

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR LISTINGS

MLILY

836

MLILY is a leading global manufacturer who supplies premium powered adjustable beds, mattresses, pillows, mattress toppers and comprehensive sleep solutions. Currently, MLILY supplies more than 200,000 hotel rooms all over the world.  mlily.com.au MULTIMEDIA PUBLISHING

749

Multimedia Publishing are the proud publishers of leading accommodation industry trade journals and websites AccomNews magazine, Resort News, AccomNews.com.au & AccomProperties.com.au. With a monthly readership of over 62,000 accommodation industry professionals, we provide a perfect solution for businesses looking to target the accommodation sector.

NESPRESSO PROFESSIONAL

632

The Nespresso Professional coffee range comprises of thirteen coffees, each with its own personality, distinct aromas and the authentic characteristics of its origins. Nespresso Professional machines benefit from the latest technological advances, including silky rich milk froth. Did you know that we offer a free of charge capsule recycling program for businesses?  nespresso.com/pro NETGEAR AUSTRALIA

905

Pty Limited

NETGEAR® has pioneered advanced networking technologies around the world since 1996, leading the industry with a broad range of award-winning products designed to simplify and improve people’s lives. Featured here; the Mural Canvas, the first art frame to render images as lifelike as museum originals and our Pro AV solution.  netgear.com.au

NEWBOOK

417

NewBook’s leading property management software has a proven track record in increasing revenue and reducing overheads, helping to transform thousands of users globally. Artificial intelligence, a centralised guest app plus much more allow you to streamline your operations, improve efficiency and enhance guest experiences, increasing satisfaction and repeat business.  newbook.cloud NEWTONS IT (CHECKIN REVOLUTION)

409

 accomnews.com.au

Streamline every step from reservation to check-out Increase direct & commission free bookings Integrate with OTA’s and GDS Unlimited 24/7 support

Book a free demo 1300 236 848 or guestpoint.com

novacancy.com.au

EXHIBITOR LISTINGS

NO STAY

No Stay is a new database service that provides holiday accommodation providers with the information to easily assess each booking request you receive to ensure that you are not taking any unnecessary risks with your property or staff time.  nostay.com NOVOFIT

NUFURN COMMERCIAL FURNITURE

518

Established since 1996, we design, manufacture and supply furniture to the global event and hospitality market, we understand the importance of strength, function and style. Durability is the cornerstone of our design process and is exemplified in the finished quality of our products. Exceptional customer service is our signature.  nufurn.com.au

336

NovoFit is a dynamic company that combines over forty-five years of industry expertise, delivering state of the art fitness facilities throughout Australia, New Zealand and Southern Asia. NovoFit has a single mission: to be Australia’s trusted provider of global fitness brands for the commercial, wellness, performance and functional training markets.

OPTII SOLUTIONS HOUSEKEEPING TECHNOLOGY 227 OPTii Solutions is the world’s leading provider of housekeeping technology. Servicing major hotels around the world, OPTii is a product of Australian design. It promises greater efficiency, higher clean quality, and complete labour management. It invariably pays for itself.

ORACLE HOSPITALITY

128

Oracle Hospitality offers a range of software, hardware and related services, including a leading portfolio of cloud solutions, designed for the hospitality industry. Oracle Hospitality uses technology solutions that help our customers elevate the guest experience, streamline operations and enhance profitability, while reducing the cost and complexity of IT.  oracle.com/hospitality ORDER UP!

411

Order Up! is an online ordering platform that enables you to offer a convenient way for your hotel guests to order food & beverages to their room or at their table from their own device. It can be accessed by any device or you can embed it within your existing app.  orderup.com.au

 optiisolutions.com

 novofit.com.au

Enhance memorable stays in perfect destinations with interiors that make guests want to stay in. - Comprehensive experience within the accommodation & hospitality sectors - Vast, distinctive, high quality collections - Packages tailored to venue style, product usage & budget - Commercial Product Portfolio - Global sourcing & custom capabilities - Stock holding for short lead projects - Streamlined processes and logistics Visit Our Expert Team Stand #609

globewest.com.au/project 96

NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR LISTINGS

OTA INSIGHT

106

OTA Insight is a cloud-based data intelligence platform for the hospitality industry. We provide hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions.  otainsight.com

PARIS GROUPE

826

PLANTSCAPING SOLUTIONS

916

Paris Groupe is the Exclusive Groupe GM Member for AuSTRalia and New Zealand. Groupe GM is a global leader in the manufacture and supply of hotel amenities with a large portfolio of prestigious brands and our core values being creativity, quality, innovation, ecology, reliability and a sense of service.

Plantscaping Solutions are an innovative, creative yet practical team, with over 20 years of design, installation and maintenance experience. It’s important to us that we provide a free design consultation service to ensure you receive the best composition from our creative team. Plants you don’t have to talk to!

 facebook.com/GroupeGM

 plantscapingsolutions.com.au

PILLOW TALK PAPERIE

647

654

We are excited to introduce the CELEBRATION Catering Cracker range to the hospitality Industry. Over 25 Designs at all price levels, CELEBRATION is the UK’s Number 1 brand. New to Australia we provide crackers that make a difference to your customers Christmas events. Bespoke design service also available.

Over the past 40 years, Pillow Talk, an Australian owned and operated company, has become one of the largest and most well-respected home linen specialists in the country. With an extensive product offering and established business structure, Pillow Talk also supply high quality products to commercial and trade customers.

 thepaperie.com.au

 pillowtalk.com.au

POOL RANGER

542

Pool Ranger is one of the leading wholesalers to the swimming pool and spa industry in Australia. We manufacture and distribute local and imported swimming pool & spa products to the commercial industry throughout Australia. Selling top quality, recognised brands in the market. Come and see us at Stand 542!  poolranger.com.au

Do you have SMART Pest Control? Intelligent pest control around the clock Non-Toxic

Real Time Reporting

Trending Reports

Innovative

Bed Bug Detection - Bed Bug Heat Treatments - Routine Pest Control

FREE Site Analysis 13 14 40

Flick.com.au novacancy.com.au

EXHIBITOR LISTINGS

PORTICO SERVICES

923

We offer a full FF&E customised Turnkey Solution. Suitable for Commercial & Residential properties. Our experience and personal approach along with a wide network of suppliers & manufacturers ensure we can handle any size project, any size budget. Short Lead times and commercial warranties.  porticoservices.com.au PPG ARCHITECTURAL COATINGS

241

Property Services - Taubmans are committed to providing project specific complimentary services tailored to the commercial property & hospitality industry. Complimentary Services include: Repaint & Maintenance Advice, Tailored Specifications, Site Inspection Reports, Works Inspection & Advice, Colour & Product Support, Warranties.  taubmans.com.au/specifiers/ requestspecification

PREMIUMSCENTING

805

PremiumScenting enhances your customer experience and creates deep emotional brand connections with multi-sensory marketing.  premiumscenting.com.au PURABON

642

For us, snacking is natural. Purabon is about taking something undeniably healthy and making it so delicious, you almost mistake it for a guilty pleasure. It’s clean eating that doesn’t have to scare you away— quick, convenient, and delicious solutions to everyday snacking.  purabon.com.au PURE LINEN

912

We have 13 years’ experience supplying the finest quality, commercial laundry approved, 100% linen table linen (including napkins and cocktail napkins), aprons, tea towels, bed linen and fabrics for soft furnishings to exclusive hotels, resorts, restaurants, vineyards, wine bars and hire/ event companies Australia wide & around the world.

Q FLOW INTERNATIONAL

620

QFlow is a trusted Australian owned and independent furniture, fixtures and equipment (FF&E) solution provider. Offering planning, design, manufacture and installation services across the hospitality sector. A major benefit of our design process is the modularity and flexibility of the furniture which creates better results for our valued clients.  qflow.com.au RATEGAIN

RateGain is #1 provider of SaaS products used by every Fortune500 Travel and Hospitality company across 191 countries and connects to more than 125,000 hotels.  rategain.com REVA HOSPITALITY

Please visit our stand more more information.

 purelinen.com.au

Mobile solutions for hotel operational excellence HOTEL OPERATIONS MANAGEMENT Guest services

Housekeeping operations

Engineering & preventive maintenance Glitch management & recovery Concierge services

Laundry operations

Team communication

Analytics & reporting OTHER FCS SOLUTIONS Gateway & call accounting

Voice and digital messaging

For more information, contact us at fcs.sales@planet1world.com

NoVacancy | Hotel + Hospitality Business Expo | 2019

Trusted by over 5,000 hotels worldwide, FCS is a leading platform for hotel operations enhancing the guest experience by empowering staff, automating processes and providing hotel management with real-time information. FCS’ Hospitality Operations Management platform can be integrated with most PMS and third party solutions.

EXHIBITOR LISTINGS

RECEPTION SOLUTIONS

310

A family owned business with 29 years’ experience in the telecommunications industry. We are a major provider of TV, Satellite and IPTV systems using the latest European platforms. Partnering with all the major hospitality TV brands we can provide a complete turnkey solution for upgrades and new builds.  receptionsolutions.com.au

REVINATE

941

RJ Cox is a leading designer, manufacturer and supplier of materials handling and hospitality equipment including wheels and castors, for the hospitality, medical, manufacturing, mining and engineering industries. Since 1938, we ensure all of our customers have a positive and fun experience when purchasing from RJ Cox.  rjcox.com.au RMS - THE HOSPITALITY CLOUD 56

Founded in 2009, Revinate is the #1 Rated Customer Relationship Management (CRM) solution, purpose-built for hotels. Revinate is also the world’s leading guest feedback platform, working with over 10,000 hotels in more than 130 countries. Revinate’s platform allows hoteliers to engage guests throughout the entire guest journey.  revinate.com

RJ COX ENGINEERING SINCE 1938

RMS – The Hospitality Cloud……. Software @ your service. Integrated revenue/yield applications, guest engagement portals, real time communication functionality, and operational portals to increase efficiency. Full distribution and channel management capability, enterprise logic platforms for chains/groups, and integrations with third party providers improve customer recognition and maximise revenue.  rmscloud.com

ROOM MANAGER & RESONLINE 301 Room Manager, Australia’s longest running PMS, is your one-stop-shop to manage your reservations, payments, accounting and reports. Our seamless integration of channel manager ResOnline, enables you to increase your distribution on a global scale. Full training, ongoing support & no lock in contract for one low monthly fee.  roommanager.com.au RUBBERMAID COMMERCIAL PRODUCTS

832

Rubbermaid Commercial Products (RCP) has a portfolio of leading brands known for superior performance, design and innovation. We strive to provide innovative, high-quality, cost-effective, and environmentally responsible products. Our “Work Smarter” philosophy is incorporated into all our products. We consistently develop solutions that are best-in-class in durability, ergonomics, and sustainability.  rubbermaidcommercial.com.au

novacancy.com.au

EXHIBITOR LISTINGS

RUCKUS NETWORKS

223

Travellers are tech savvy and expect fast, reliable internet connectivity for multimedia applications. Ruckus provides great user experience and high performing networks. The Ruckus Wi-Fi solution is enabling IoT capabilities to deliver a plethora of services including online door locks, asset tracking, panic buttons for safety and energy management.  ruckusnetworks.com RZ DESIGN UPHOLSTERED BEDDING

SAARDÉ

Founded by Shenol and Verity Kizek, with a vision to share the rich heritage of Turkish textiles, while bringing a fresh and modern take to these authentic items. Verity and Shenol are obsessed with quality, simple things with beautiful details and the artisan made mark.  saarde.com SABRE HOSPITALITY SOLUTIONS

242

RZ Design is a Sydney based business. We are your upholstered bedding specialists. Our goal is to supply you with the best quality bed heads and bases at reasonable prices. We work with industry leaders to source high-grade materials. All RZ Design products come with a 5-year structural and stitching warranty.

920

100 NoVacancy | Hotel + Hospitality Business Expo | 2019

214

Safe2Pay has quickly become one of Australia’s premier payment solution companies. Equipped with a patented, tokenised payment solution, Safe2Pay securely facilitates payments for businesses of any size - in-store and online. Partnering with Oracle, First Data & Westpac, Safe2Pay provides integrated payment solutions for large hotels and country B&Bs alike.  safe2pay.com.au

210

Sabre Hospitality Solutions is the leading technology provider for the hospitality industry, serving more than 40,000 hotels, resorts, and chains spanning 160 countries. The company offers a deep, rich foundation of experience to help hoteliers solve challenges and capitalize on latest trends, all backed by decades of investment and innovation.  sabrehospitality.com

SAFE2PAY

SALTO SYSTEMS

201

SALTO Systems is widely recognized as a global market leader in electronic access control solutions. For nearly 20 years SALTO has been synonymous with innovative solutions including stand-alone, cloud-based and mobile applications. These have set new standards in security, manageability, flexibility and design for virtually any type of door.  saltosystems.com/en-au

EXHIBITOR LISTINGS

SANITAIR AIR CONDITIONING CLEANING

137

Sanitair provide professional air conditioning cleaning since 2005. Benefits Sanitair HVAC Hygiene: Mould Bacterial removal, 12m Guarantee, reduce energy costs, asthma allergy friendly, improve indoor air - odours, extend asset life, Australia wide, customer satisfaction, aircon look, smell & run like new.  sanitair.com.au SCANDINAVIAN WALLPAPER & DÉCOR

SCULLY OUTDOOR DESIGNS

Scully Outdoor Designs have been supplying an extensive range of highest quality outdoor furniture, shades, shelters and outdoor infrastructure since 1994.

Scandinavian Wallpaper & Décor consistently provides the highest quality wall coverings in the latest designs carefully selected from trade shows across Europe each year. Our superior products and expertise are a valuable resource for designers and architects. We specialise in non-woven and vinyl murals, Type II vinyl wall coverings and grass cloth, all highly suitable for commercial environments. Founded 2008.

SHIJI

328

We are experts in designing and creating working spaces that excel in both form and function. We deliver solutions that ensure long-term quality outcomes for our clients.

Our mission is to provide the hospitality, food service and entertainment industries with a modern technology stack that is secure, scalable and future ready. Our goal is to facilitate the transition to integrated systems through platforms that communicate securely and easily so our clients can focus on their guests.

 scully.net.au

 shijigroup.com

SHELTA AUSTRALIA 833

139

810

For over 100 years, Shelta has been Australia’s iconic umbrella brand, including rain, patio, garden and beach, with ranges to suit residential and commercial use. Shelta’s Outdoor Furniture is stylish and adaptable enough to be used in many environments, to enhance outdoor living and make entertaining a pleasure.

SIGNATURE FLOORCOVERINGS 709 Australia’s leading textile Design Studio creating floor covering concepts.

floorconcepts

 signaturefloors.com.au/commercial

 shelta.com.au

 wallpaperdecor.com.au

novacancy.com.au 101

EXHIBITOR LISTINGS

SIHOT HOTEL MANAGEMENT SOFTWARE

219

SIHOT Hotel Management Software offers our clients the flexibility to work anywhere from any device. SIHOT offers a wide variety of solutions for major hotel chains, sporting facilities, hostels, motels & Trust accounting we have a solution for you. 30 years industry experience and over 3500 installations worldwide.  sihot.com SILENCEAIR INTERNATIONAL

742

The Silenceair door is ideal for use in hotel bathrooms. Our patented technology offers a door that is soundproof for total privacy and fully ventilated for free air flow. The old problem of steam setting off the alarm is eliminated. The door is highly efficient, effective and aesthetically pleasing.  silenceair.com

SLEEPEEZEE

751

Sleepeezee is renowned for providing superior products at the most competitive prices. Quality, Integrity, and Years of Research & Development allow Sleepeezee to provide a truly unique offering to the commercial market  sleepeezee.com.au SLEEPMAKER

628

Sleepmaker Commercial: With dedication and commitment, we listen to our customers and develop products that match their requirements. Our Commercial Solution offers Australian made Beds of Superior Quality and Exceptional Value for Money, along with Durability and Customer Satisfaction underpinned by the industry’s leading brands SleepMaker®, Serta® and Simmons®.

SOUTH PACIFIC LAUNDRY

938

South Pacific Laundry Group is a leading commercial laundry company in Australia, providing the highest quality commercial laundry services to major hotel brands and hospitality organisations nationally. South Pacific Laundry has invested in brand-new plants throughout Australia - specialising in large scale group solutions.  splaundry.com.au SOUTHERN CROSS FITNESS

536

Southern Cross Fitness (SCF) are a dynamic company who specialise in innovative fitness equipment marketed towards the commercial & corporate markets. Our team of experts work with you to help reach your goals, from dedicated sales to customer support & beyond.  southernxfitness.com.au

 sleepmakercommercial.com.au

STAND GRAPHICS STAND GRAPHICS

Visit our stand for a TASKI® AERO deal

Stand

639

TASKI AERO Video Teardrop Flag

Contact our friendly Customer Back Media WallService: 1800

102 NoVacancy | Hotel + Hospitality Business Expo | 2019

Teardrop Flag

Back Media Wall

Counter 647 779 - aucustserv@diversey.com

Counter

EXHIBITOR LISTINGS

SPACE TO CREATE

804

Space to Create is the bespoke commercial arm of event innovators - Dann Event Hire. Space to Create offers wholesale furniture solutions for commercial, retail and residential projects.  spacetocreate.co STAAH

STAAH is a leading cloud-based platform helping power the online growth of accommodation providers. STAAH is affordable, reliable and intuitive. Suitable for accommodation providers of all sizes, our cloud-based technology suite includes channel management, booking engine and Online Review Management. Partnering with over 250 Channels and 70 PMS.  staah.com

STONE PONY

809

STREAMVISION

403

Stone Pony offers a carefully curated selection of traditional and modern solid timber furniture. From historical one-off pieces to robust industrial bar tables and stools to timber slabs, we provide striking pieces that complete the look in commercial areas such as hotel lobbies, air-bnbs, bars and restaurants.

Streamvision enables hotels to deliver a high-tech, no-fuss entertainment experience that meets true guest needs. Deployed on over 50,000 screens globally, we develop and support our own solutions from our own call centre in Australia. Ask about our free streamCAST offer at stand 403 at No Vacancy 2019.

 stonepony.com.au/commercial

 streamvision.com.au

STR

120

Supported by AUSTRADE, STR track supply and demand data for the hospitality industry and here in Australia produce the Australian Accommodation Monitor. This provides valuable market share analysis for accommodation operators, tourism authorities, investment companies and agencies across the globe.  strglobal.com

SWANBEDDING

814

Swan Bedding is a fast-growing Mattress brand with manufacturing and distribution facilities located in both Sydney and Melbourne. We design and manufacture the highest quality Mattress products and accessories both locally and in our state of the art facilities overseas. All our products are designed in Australia and are of the highest quality.  swanbedding.com.au

Decking • Decking

COMMERCIAL APPLICATIONS

• External Cladding • Ceiling Linings 1300 306 660 info@deckmax.com.au TM

T h e s e c re t f i x i n g s o l u t i o n f o r d e c k i n g

www.deck-max.com.au

• Bamboo • Composite • Hardwood novacancy.com.au 103

EXHIBITOR LISTINGS

SWIFT

324

Swift is a telecommunications and content solutions provider delivering a completely new in-room experience to your guests through our Digital Entertainment System. Our award winning technology provides bespoke solutions to enhance your guests’ experience ensuring they remain entertained and connected with the world.  swiftmedia.com.au SWISSTRADE

510

Leading the way for 22 years, we pride ourselves on delivering tailored Guest Room solutions, ranging from Toiletries, Dispensers and Accessories to Equipment and Appliances, Linen and Towelling. With a portfolio of leading brands, we match the ideal products with your hotel to reflect the character of your property.

T2 TEA

641

We are Tea done differently. All we do, all we are, revolves around our love for reimagining and reinventing the humble tea leaf.  t2tea.com TAPENDIUM SIGNIFY INTERACT 118 Tapendium is an exciting, solution replacing room compendiums and printed material. Visible on Samsung tablets and can be fully customised. The result is a highly engaging guest experience. Securely integrated into hotel systems. Tapendium will be joined by Signify Interact, a fully integrated in room control and lighting partner.  tapendium.com

 swisstrade.com.au

104 NoVacancy | Hotel + Hospitality Business Expo | 2019

TATA BEVERAGE SOLUTIONS

934

Tata Beverage Solutions are keen to find you and your customers an ideal beverage solution for your needs. We have a range of coffee machines and coffee bean blends, instant coffee and more. We also have Teapigs super premium tea, Tetley tea and Good Earth Kombucha.  tatabeveragesolutions.com TATTOO DEZIGN

610

Helmed by Creative Director & Founder, Chris Walters, Tattoo Dezign combine an impressive breadth of experience and sophisticated workmanship, developing pieces synonymous with elegance and edge that have, and continue to, revitalise everything from luxury yachts, entertainment settings and commercial office fit outs, all with an indelible signature, esteemed worldwide.  tattoodezign.com

EXHIBITOR LISTINGS

TECHNOGYM

735

TEKSUPPORT PTY LTD

202

Founded in 1983, Technogym is the world’s leading supplier of technology and design driven products and services in the wellness and fitness industry. More than 65,000 wellness centres in the world are equipped with Technogym and 35 million users train every day on Technogym connected equipment.

Teksupport has over 35 years’ experience in IT Solutions and believe we have the best Wi-Fi solution for hotels and resorts. We have worked with companies such as RACV Resorts and BIG4 Parks to provide cost effective, tailored solutions for seamless connectivity to guests as they move throughout the venue.

 technogym.com

 teksupport.net.au

TECNIC

827

The Alutecnic Series Retractable Fabric Roof offers commercial & hospitality outdoor spaces with complete design flexibility & functionality for year-round comfort. The System offers optimum protection against sun, wind & rain.  tecnic.com.au

THE HOTEL BUYING OFFICE

828

Cost effective hotel supply for refits, refurbishments and everyday requirements. In-House Interior Design, Re-design, 3D renders and mock up rooms. Finance may be available. Everything from floor to ceiling: furniture, soft-furnishings, lighting, carpet, linen, accessories and more. Come meet our team for Australia, New Zealand and Pacific Islands.  thehotelbuyingoffice.com

THE RAINMAKER GROUP

Rainmaker: The hotel revenue & profit optimization cloud. Rainmaker’s guestrev®, grouprev® and revintel® make up the company’s platform for pricing optimization, forecasting and business intelligence. Rainmaker optimizes revenue and profit from every segment of the business, using data science and analytics to help hoteliers outperform revenue and profit objectives.  letitrain.com THE TEXTILE COMPANY

812

The Textile Company are distributors of decorative performance fabrics and wallcoverings to the contract market in Australia and New Zealand. Our brands include Phillip Jeffries, Sunbury, Aquaclean and our own stock range. We specialise in supply to the hospitality and aged care markets through our showrooms and account managers.  textilecompany.com.au

Custom Made Cushions SY D N E Y | M E L B O U R N E | B R I S BA N E | P E RT H

FA D E P R O O F

| WAT E R P R O O F

G UA R A N T E E D

Updating your hotel to keep up with modern standards doesn’t necessarily require massive construction work. New outdoor cushions will create an environment that is stylish yet relaxing, where guests can feel comfortable yet spoilt.

1300 448 297 sales@cushionfactory.com.au

Cushion Factory proudly works with Hotels, Resorts and F&B clients helping them create impressive spaces that their guest’s can’t wait to relax in.

novacancy.com.au 105

EXHIBITOR LISTINGS

THE VENTMEN / IN-VENT SYSTEM

936

The Ventmen are the only company in Australia that offer a nationwide, affordable, high quality solution to unsightly, unhygienic, ineffective ventilation systems. 100% Australian designed and manufactured the In-Vent System is a unique and innovative product that provides a solution, resulting in efficient exhaust ventilation, minimal dust/bacterial build up, improved energy efficiency and easier maintenance.  theventmen.com.au TIPPLER

TLC COMMERCIAL

Please visit our stand for more information. TLUXAU

736

Our mission is to make guests feel valued and special. Offering our own luxury ranges of hotel guest amenities and mini bar edibles, we often tailor the ranges of mini bar edibles to suit your needs. Our service to you is one of our strengths.  tluxau.com TOURISM BROKERS

S09

Tippler is an Australian restaurant, bar, and clubs review and booking website and smartphone app. Our goal is to provide businesses with a cutting edge platform that’s integrated to social media networks to acquire new customers and retain existing ones. With today’s changing consumer needs, Tippler’s platform will ensure your business presence attracts the customers you want.

956

944

Tourism Brokers is a unique group of established, experienced and professional Motel and Caravan Park Brokers. We started operating in February 2005 and have a simple philosophy of providing an unmatched level of service within the Accommodation Sector and have Agents strategically located throughout NSW, Queensland and Victoria.  tourismbrokers.com.au

TRACIE EATON

852

Tracie Eaton is an International Modern Artist and Art Consultant. Tracie Eaton’s specialty is creating custom, unique artworks & creative art consultancy solutions. The team specialise in procurement, project management & installation of artworks, sculptures, artifacts. Together they bring the vision of your property to life. Personalised, Exclusive, Original.  tracieeaton.com TRAVEL HIIT

442

Travel HIIT has developed a technology focused fitness concept never seen before, that is going to revolutionise the way your guests train when they are on the move and make YOUR hotel the talk of the industry!  travelhiit.com.au

 tippler.co

Gain a Qualification

REVENUE MANAGEMENT

DELIVERED 100% ONLINE

Graduate Certificate of Revenue Management APAC REVENUE MANAGEMENT SUMMIT 2019

Connect &Grow accredited training

ARMA ACADEMY ™

AUGUST 14 & 15

RYDGES MELBOURNE I

e-learning solutions THINK CHANGE GROW Revenue Management Foundations Course Delivered 100% online

www.revenuemanagement.com.au l info@revenuemanagement.com.au 106 NoVacancy | Hotel + Hospitality Business Expo | 2019

EXHIBITOR LISTINGS

TRAVEL TRIPPER + PEGASUS

204

Travel Tripper & Pegasus have merged to form a leading technology provider, empowering hotels to maximize their reservations business in a digital world. Known for innovation and service, the company provides comprehensive solutions to help hoteliers connect with guests, drive global demand, and increase profitability. Visit traveltripper.com and pegasus.io.  traveltripper.com

TRAVELCLICK, AN AMADEUS COMPANY

TravelClick offers innovative, cloud-based and data-driven solutions for hotels worldwide to maximize revenue enabling over 25,000 customers to drive better business decisions and know, acquire, convert and retain guests. The Company’s interconnected suite of solutions includes Business Intelligence, Reservations & Booking Engine, Media, Web & Video and Guest Management.  travelclick.com TRENDTEK AUSTRALIA PTY LTD

TrendTek Australia in hospitality phone business since 2000, we represent major Hotel Phone brands such as Teledex, Telematrix, Bittel & Cotell in Australia. We offer Analogue & SIP IP Hotel Phones.... TrendTek also offers Homtime Alarm Clock Radio for Hotel Guest Room feature Bluetooth, USB charger & wireless charging....

TRIPADVISOR

304

TripAdvisor, the world’s largest travel site, enables travellers to unleash the full potential of every trip. With over 760 million reviews and opinions covering the world’s largest selection of travel listings worldwide. TripAdvisor: Know better. Book better. Go better.  tripadvisor.com.au UNIDAP SOLUTIONS

Australian based software development house, incorporated i2004. Product offerings to the Hotel industry includes: Loyalty app (unidaphotel.com/) helps seeks to convert OTA referred guests to book directly; VIP facial recognition app to assist staff know your VIP customers; and facial recognition access control units for your Hotel.  unidaphotel.com

 trendtek.com.au

3-IN-1 MULTIPURPOSE CLEANING MACHINE Experience versatility, reliability & performance with the Britex Deep Cleaning Machine Providing trusted, reliable and high performing cleaning solutions for over 35 years

THE ULTIMATE

3-IN-1 BUNDLE

EXCLUSIVE

OFFER

Includes CARPET WAND GROUT & TILE WAND UPHOLSTERY WAND www.britex.com

ONLY

$1,600 Come to stand 946 to discuss how we can assist in reducing your annual cleaning costs.

novacancy.com.au 107

EXHIBITOR LISTINGS

UPSELLGURU

S06

VINTECH SYSTEMS

323

UpsellGuru is the only up-selling system that enables guests to bid on room upgrades prior to their stay. Additionally, guests can pre-book hotel services and amenities. UpsellGuru works with 300+ hotels worldwide, significantly increasing their revenue and guest satisfaction.

Vintech Systems is a business with over 20 years dedicated experience as a distributor and supplier of a comprehensive range of products for the hospitality and accommodation industries. With a large support team able to offer a full 24/7 x 365 day service.

 upsellguru.com

 vintech.com.au

URBAN ROAD

723

Urban Road is an industry-leading, Australian owned and operated art studio. As art and interior experts, our team work closely with companies all over the globe to innovate, create and produce bespoke wall art solutions to suit their needs.  urbanroad.com.au

VIVIN COMMERCIAL

WageLoch’s solution is designed specifically for Australian small to medium businesses for the management of labour hours and costs. Our software automatically applies Award rules and pay rates, reduces human error and eliminates unproductive time spent on manual data entry and calculations.

704

WARATAH BRAND SERVICES

STAND 539

108 NoVacancy | Hotel + Hospitality Business Expo | 2019

218

Waratah Brand Services objective is to assist you in simplifying your brand and marketing supply chain operations. By delivering brilliant work, we will help you increase your customer’s brand experience and loyalty. Optimising the process that brings brand touchpoints to life. Helping you grow a stronger brand.  waratahbrand.com.au

T 08 8431 8597 F 08 8431 0079 E info@conceptjapan.com.au W www.conceptjapan.com.au

 wageloch.com.au

Vivin Commercial is a well-established importing company that has built up an enviable reputation over the last 20 years. We pride ourselves on our commitment to provide a professional and speedy service at all times. We take on jobs for small domestic work to larger commercial projects.  vivincommercial.com.au

WAGELOCH ROSTERING TIME & ATTENDANCE

EXHIBITOR LISTINGS

WARRIOR REFRIGERATION

939

Award winning entrepreneur and tradesman lead up these truly reliable products. As existing warranty agents for many of Australia’s leading brands, Warrior is the product of years of research. Our absorption mini bar range are beautifully silent and are backed by efficient after sales service.  warriorfridges.com.au

WATERROWER

624

WESTAN / PHILIPS PROFESSIONAL DISPLAYS 404

WaterRower continues to combine stylish design, handcrafted workmanship, our unique WaterFlywheel resistance and ethically sourced materials to create the world’s finest rowing simulator. An American Fitness Brand, our vast assortment of rowing machines, can be found within expansive health clubs, luxury hotels and boutique fitness studios throughout the world.

Westan is the exclusive distributor of Philips Hotel TV in Australia, New Zealand and the APAC region. We have 30 years’ experience as a distributor across ANZ. Providing our own in-house technical support team and extensive network of warehouses, showrooms and sales teams around Australia and the region.

 waterrower.com.au/au

 westan.com.au

WEATHERDON

652

At Weatherdon we endeavour to provide comprehensive and stylish high quality products to the hotel, hospitality and office markets. We are constantly adapting and updating our product range to offer our clients “one stop shop” purchasing for their requirements.  weatherdon.com.au

WINDCAVE

Windcave is a high growth, innovative global leader in payment technology. Providing PCI DSS compliant payment solutions, we’re certified with all major card schemes. A global end to end platform for merchant services, ecommerce, integrated EFTPOPS and unattended that facilitates payments seamlessly ideal for the hotel and restaurant industry.

novacancy.com.au 109

EXHIBITOR LISTINGS

WIRELESS 2-WAY

Specialising in Cost Effective two-way radio solutions.  wireless2way.com.au WONKI WARE

434

Wonki Ware is a unique range of hand-made dinner and serve-ware from South Africa. Wonki Ware employ people from the local community, especially those from disadvantaged backgrounds. Each item is hand-made, where no less than 15 different individuals are part of the process of every piece that is created.  wonkiware.com.au

XENIA SUITE

317

A fully integrated end-to-end Property Management System that ensures our clients’ business success by delivering the best Guest Experience possible. Highly configurable, user friendly, completely scalable and surprisingly cost-effective, Xenia Suite includes on-line, Mobile Booking, Front- and Back-Office ERP, Housekeeping, Point-of-Sale, Management Reporting, Guest Self Service and CRM modules.  xeniasuite.com XN PROTEL SYSTEMS

313

Xn protel is a global hospitality management software company specializing in property management, central reservations, point of sale and activity management solutions. Our highly functional, cloud-native systems provide for latest technology and flexibility. They help world-class hospitality companies in over 50 countries optimize revenues, simplify service and guest communications.  xnprotel.com

110 NoVacancy | Hotel + Hospitality Business Expo | 2019

ZILLO AND HUTCH

723B

Zillo + Hutch is a furniture and interiors brand rolling out end-to-end refurbishment solutions for the hospitality and accommodation industry. Design + concepts, procurement + production through to installation + styling. From ‘urban cafe’ to ‘wilderness hideaway’, we deliver spaces with your guest experience front of mind.  zilloandhutch.com ZOHIINTERIORS

914

We are an online store specialising in bone inlay homewares from Rajasthan, India. We have strong relationships with our suppliers to ensure continuity, quality and value. We hold stock and supply bespoke pieces. We offer key relationship discounts to interior designers, builders, property stylists and retail stores.  zohiinteriors.com.au

TOGETHER WE CAN TURN THE TIDE

BODY BIKE® has announced a world-first: an indoor cycling bike that’s built using recycled plastic from commercial fishing nets.

BODY BIKE® Australia www.body-bike.com.au Call us at 1300 84 84 55

R SS

Channel Management Software

The Power of Collaboration Find out how Motels are succeeding in the Digital Era with Budget Motel Chain and the UseROSS Channel Manager. Have a greater voice and have your issues heard by working together to take back control of the accommodation industry! Call us on: 03 9784 4111 or email: info@useross.com.au w: budgetmotels.com.au w: v2.useross.com.au

novacancy.com.au 111

stone pony furniture

sales@stonepony.com.au

02 9566 1046

www.stonepony.com.au

Commercial Sleepeezee is renowned for providing superior products at the most competitive prices. Quality, Integrity, and Years of Research & Development allow Sleepeezee to provide a truly unique offering to the commercial market.

Value & Flexibility To learn more about Sleepeezeeâ&#x20AC;&#x2122;s commercial range contact us on 1300 409 409

ABOUT SPACE LIGHTING.......................................604 Accommodation Association of Australia...........238 Accommodation Finance Australia......................841 AHBeard.................................................................534 AHS Hospitality......................................................239 Ai-Menu Systems...................................................125 Air Conditioning Systems.......................................138 Allara Learning.......................................................234 Allotz.......................................................................217 Allpride Signs & Marketing......................................402 Alperstein Designs.................................................954 Amadeus.............................................................068B Ambius....................................................................706 Apparition Media....................................................713 Appliances Online Commercial.............................640 Arcade Trader.........................................................739 ASSA ABLOY Global Solutions Australia...............109 AstralPool...............................................................224 Atlantis....................................................................335 Ausclimate..............................................................948 AVICO......................................................................423

Haines Electrical Service.......................................645 Harvey Norman Commercial Division...................418 HE2020................................................................545A Heliocol Commercial Pool Heating.......................745 Hemisphere Hospitality Solutions........................226 Herobe....................................................................069 Honeybadger Technologies..................................513 Hotel Products Direct.............................................904 Hotel Strategy Co..................................................205 HRS Hospitality & Retail Systems..........................075 HSMAI Asia Pacific................................................325 Hunter Amenities...................................................710

RateGain.................................................................063 Reception Solutions...............................................310 REVA Hospitality................................................... 032 Revinate..................................................................018 RJ Cox Engineering - since 1938..........................941 RMS - The Hospitality Cloud..................................056 Room Manager & ResOnline..................................301 RowdyCrowd Drinkware....................................... 933 Rubbermaid Commercial Products.......................832 Ruckus Networks...................................................223 RZ Design - Upholstered Bedding.........................242

Saardé....................................................................920 Sabre Hospitality Solutions...................................210 Safe2Pay............................................................... 214 SALTO Systems.....................................................201 Sanitair Air Conditioning Cleaning.........................137 Scandinavian Wallpaper & Decor...........................833 Scully Outdoor Designs..........................................139 Shelta Australia.................................................... 810 Shiji..........................................................................328 Signature Floorcoverings......................................709 SIHOT Hotel Management Software....................219 Silenceair International.........................................742 Sleepeezee.............................................................751 Sleepmaker.............................................................628 Smart Bunks......................................................... 142 South Pacific Laundry............................................938 Southern Cross Fitness.........................................536 Space to Create......................................................804 Staah.......................................................................025 Stone Pony............................................................ 809 STR........................................................................ 120 StreamVision..........................................................403 Swan Bedding....................................................... 814 Swift........................................................................324 SWISSTRADE..........................................................510

INARTISAN.............................................................618 Infor Hospitality.....................................................124 InnQuest Australia.................................................220 Instant Shade Umbrellas.......................................132 INTELITY.................................................................410 InTouch Data......................................................... 509 Intrust Super.......................................................... 441

Bar Fridges Australia..............................................945 Bepoz......................................................................228 Bev Martin Textiles.................................................740 Bloomingdales.......................................................724 Bluethumb Online Art Gallery.................................908 Body Bike Australia................................................932 Brighton Technologies Group................................074 Britex Carpet Care.................................................946 Budget Motel Chain and UseROSS.......................540 Bunnings................................................................236 Busy Nippers - Children’s Activity Packs................646

C Canvas + Sasson....................................................728 Cardserv..................................................................017 Casualife.................................................................800 Choice Hotels Asia-Pac.........................................339 CiiRUS Property Management Software..............203 Clearlight Saunas Australia...................................824 CMS Hospitality.....................................................319 Codelocks Asia Pacific......................................... 005 COMBITEL..............................................................318 Comfort Sleep Bedding.........................................338 Concept Japan.......................................................539 Cooper Black Art Design Interiors.........................436 Creative Frames & Mirrors....................................950 Cushion Factory. Custom Made Cushions............918 D d-edge Hospitality Solutions..................................013 Dayuse.com..................................................... .....011 Deck-Max................................................................935 Design Mode International....................................435 design4space......................................................545B Designing Spaces and Places...............................614 DesignStuff.............................................................902 DigitalRez................................................................020 Diversey - Total Hygiene Solutions.........................639 DYSON....................................................................504 E Eadie Lifestyle........................................................732 eHotelier.com........................................................076 Enjoy Lighting Flameless Candles.........................927 Eurocom.................................................................024 Event Draw............................................................ 052 EXP360..................................................................305 Expresso Services.................................................930 Exterity....................................................................314

Jason Commercial................................................942 JEM Managed IT Services......................................073 JET Charge.............................................................102 Jump To................................................................ S10 Just Digital Signage...............................................405 Kerrie Brown...........................................................925 Knowcross..............................................................320 Koncept Konnect....................................................021 L L&M Home.............................................................910 Lamson Concepts..................................................232 Leonards Advertising............................................101 Lepack Breakfast and Snack Packs......................756 Lindsay Wilson Concepts......................................854 Liveport | Wifi that Works........................................067 Long Range Systems Australia..............................438 Luggage Lovers.....................................................940 LuxeTech Commercial...........................................401 M Macey & Moore.......................................................840 Magnetite...............................................................806 MakMax Australia..................................................835 Marble Renewal.....................................................850 Materialised............................................................613 Matrix Fitness........................................................839 METRA Australia....................................................413 Metro Hotels......................................................... 448 Mew Systems........................................................064 Mint FF&E.............................................................. 846 MLILY.......................................................................836 Multimedia Publishing...........................................749 N Nespresso Professional........................................632 NetgearAustralia....................................................905 NewBook................................................................417 Newtons IT.............................................................409 NoStay.....................................................................023 NovoFit...................................................................336 Nufurn Commercial Furniture................................518

T2 Tea.................................................................... 641 Tapendium Signify Interact...................................118 Tata Global Beverages..........................................934 Tattoo Dezign.........................................................610 Technogym.............................................................735 Tecnic......................................................................827 TekSupport Pty Ltd................................................202 The Hotel Buying Office........................................ 828 The Rainmaker Group............................................012 The Textile Company..............................................812 The Ventmen Pty Ltd / In-Vent System..................936 Tippler....................................................................S09 TLC Commercial....................................................956 TLUXAU...................................................................736 Tourism Brokers....................................................944 Tracie Eaton...........................................................852 Travel HIIT..............................................................442 Travel Tripper + Pegasus.......................................204 TravelClick, an Amadeus company.......................068 TrendTek Australia Pty Ltd................................... 007 TripAdvisor.............................................................304 U uniDap Solutions....................................................019 Upsell Guru............................................................S06 Urban Road............................................................723 V

OPTii Solutions Housekeeping Technology.........227 Oracle Hospitality...................................................128 Order Up!................................................................411 OTA Insight.............................................................106

Vintech Systems...................................................323 Vivin Commercial..................................................704

FCS Computer Systems........................................113 Flick Anticimex......................................................842 Freshotel by Sleep Corp........................................636 FunBox....................................................................546

Paperie....................................................................826 Paris Groupe..........................................................647 Pillow Talk..............................................................654 PLANTSCAPING SOLUTIONS...............................916 Pool Ranger............................................................542 Portico Services.....................................................923 PPG Architectural Coatings...................................241 PremiumScenting..................................................805 Purabon..................................................................642 PURE LINEN...........................................................912

Gallery Direct Australia..........................................913 GlobeWest..............................................................609 Golden Chain Motor Inns......................................548 Goplay Commercial Playgrounds..........................141 Grinders Cafe Espresso ........................................333 Groupon..................................................................303 GuestPoint..............................................................104 GuestTraction.........................................................306

Q Q Flow International Pty Ltd..................................620

W Wageloch Rostering Time & Attendance..............015 Waratah Brand Services........................................218 Warrior Refrigeration.............................................939 WaterRower............................................................624 Weatherdon............................................................652 Westan / Philips Professional Displays.................404 Windcave ..............................................................027 Wireless 2-Way......................................................009 Wonki Ware............................................................434 X Xenia Suite.............................................................317 Xn protel Systems..................................................313 Z ZILLO AND HUTCH............................................. 723B Zohi Interiors......................................................... 914 3D Wall Panels.......................................................952

FLOORPLAN TOILETS

SEMINAR ROOM

654

756

854

953

956

954

2019 HOTEL ROOM DESIGN INVITATIONAL ROOM DESIGN 1

ROOM DESIGN 2

751

ROOM DESIGN 3

448

545B

548

647

652

749

545A

546

646

745

LOUNGE

852

951

952

850

949

950

947

948

945

946

846

944 141

142

241

242

139

138

239

238

339

COFFEE 342

442

338

438

539

542

641

642

540

636

640

739

742

841

842

941

942

740

839

840

939

940

137

938 436

SEMINAR ROOM

136

030

032

235

S05

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026

075

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024

073

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020

069

234

333

336

636 434

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067

735

534

835 736

632

CENTRAL BAR

228 328 128

227

226

325

833

732

936

935 836

934

933

832

124

223

224

323

324

120

219

220

319

320

068

118

217

218

317

828

628 728

423

624

019 017

536

435

932

S06

027 025

335

232

132

S04

236

318

SALES OFFICE 418

417

723

827

724

620 518

DESIGN TALKS

618

826

927 925

824

923

814

913

930

920

812

918

013 011

916 012

063

064

113

214

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313

314

LOUNGE 008

059

060

413

513

613

614

713

914

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109

210

310

409

306

405

304

403

912 410

509

510

609

610

709

710

809

810

606

706

805

806

604

704

910

005 056

SEMINAR ROOM

054

052

103

101

106

205

104

203

102

201

206

305

204

203

202

301

401

404

402

FEMALE TOILETS

504

908

905

904

804

800

ENTRY/ EXIT

902

MALE TOILETS

SEMINAR ROOM A

SEMINAR ROOM B

SEMINAR ROOM C

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