National Construction Magazine Issue 111 by SNS Publishing

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ISSUE 111

EDITORS NOTE THE time to say goodbye has arrived (at least temporarily) as I am going on maternity leave as soon as this issue is published. I have really enjoyed working with each and every company that has featured in the magazine, and I have learnt so much about resilience through the different ways the companies managed the recession. I think there were many lessons that were learnt that could be applied to other situations. In a sense, for the companies that have survived, the recession has only made them stronger, if not financially, than through the wealth of experience that will ensure they are able to weather any storm.

Features Manager Joanne Cowan Jenny Pollard Nick Maldzinski Dale Livesey

The companies featured in this issue are all industry leaders, but one that particularly stood out is JRA Commercial, run by 19 year old Josh Astin and his father Richard. With the constantly rising figures of youth unemployment, Joshâ&#x20AC;&#x2122;s achievements are an inspiration and really set him apart. Furthermore, the tremendous growth his company has seen is a testament to his good leadership and excellent business sense, something that he should be proud of.

Features Manager - Scotland Stacey Aitcheson

Elsewhere, we spoke to More Handles, a company set up in 2007, just before the recession really hit. The company however has seen continued growth over the last few years, and attributes this to their hard work and innovation, as well as the success of their e-commerce site. It is companyâ&#x20AC;&#x2122;s like More Handles that has made my job so eye opening, as I was amazed to see what people were able to achieve despite adverse conditions.

Admin Beverley Wood

Editor Sabeeha Coates Design and Artwork Mark Alsop

Publisher Mohammed Faraz Steve Rushworth

I will really miss my regular conversations with industry-leading companies, but the greater challenge of motherhood awaits me, and perhaps if I apply some of the principles I have learnt to my new role, I will be a success! I would like to thank all the companies who have made my job so interesting, and the wonderful team in the office who I am sure will always work hard to ensure we continue featuring only the best.

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9am - 5pm 9am - 4pm

ISSUE 111

CONTENTS

B&G CONSTRUCTION - PG 21

EXCELSIOR PANELLING SYSTEMS LTD - PG 34

LIGHT AND DESIGN ASSOCIATES - PG 44

SCANLANS PLANT HIRE

PG 10

QUALITY DRAINAGE

PG 12

DENOVO DESIGN

PG 14

HERITAGE TILING & RESTORATION CO.

PG 16

B&G CONSTRUCTION

PG 21

BARLOWS

PG 24

CALEDONIAN

PG 26

CENTRAL MAINTENANCE SOLUTIONS

PG 28

DALE MAINTENANCE

PG 30

DT CONSTRUCTION

PG 32

EXCELSIOR PANELLING SYSTEMS LTD

PG 34

JB INDUSTRIAL DOORS

PG 38

JRA COMMERCIAL

PG 41

LIGHT AND DESIGN ASSOCIATES LTD

PG 44

LICHTVISION

PG 48

MAGAL FACADES

PG 50

FROM THE ANVIL

PG 52

MORE HANDLES

PG 54

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CONTENTS

PREMIER ARCHITECTURAL JOINERY - PG 64

RR STONE - PG 66

TOTAL WASTE MANAGEMENT - PG 76

NEO LIGHT

PG 58

NORTH WEST CONSTRUCTION

PG 62

PREMIER ARCHITECTURAL JOINERY

PG 64

RR STONE

PG 66

TAYLORHOOD

PG 68

THWAITE HOLME

PG 72

TOOLSTATION

PG 74

TOTAL WASTE MANAGEMENT

PG 76

TTI GROUP

PG 78

WELDABILITY

PG 80

YOTOV STONE

PG 82

JB MANAGEMENT

PG 84

CONTINENTAL INSTALLATIONS

PG 87

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NEWS ENTHUSIASTS FLOCK TO ECO TECHNOLOGY SHOW NEARLY 4,500 people flocked to Brighton earlier this month for the annual Eco Technology Show. Attendance was up sharply compared to last year’s event with the number of trade visitors alone increasing by more than 40 per cent, indicating strong growth and firmly establishing the show as a hub for the public & private sector, suppliers, distributors, builders and installers. Combining leading industry speakers with over 120 exhibitors, the two day event attracted both business visitors and members of the general public, all keen to learn how the latest eco technologies can save money and protect the environment. Visitors were crawling all over the stands, which featured innovative eco products such as a rucksack that protects its wearer from skin cancer, environmentally friendly porous paving for footpaths, driveways and car parks and eco infrared heating systems that help prevent mould growth and slash energy bills. Nicola Gunstone, commercial director at The Eco Technology Show, is delighted: “This year’s event was a big success with speakers and exhibitors from leading industries clamouring to participate. The diversity of innovations exhibited and eco issues tackled in the conference and seminars opened the show up to a far broader audience than ever before, as evidenced by the increase in footfall this year. “For businesses seeking to lower their carbon footprint to families looking to save money and make their homes energy efficient, we brought together the latest innovations and experts in a truly unique, interactive event.” The Eco Technology Show will return to the Brighton Centre on 26/27 June 2014.

Is Construction out of favour with Government? asks CIOB Chief THE Chartered Institute of Building (CIOB) has called on Government to recognise the major role that Construction will have in leading the UK out of recession and to provide the support required for the industry. Speaking in Leeds on June 19th at the CIOB Members Forum, CIOB Chief Executive Chris Blythe raised concerns that the Government was favouring other industries over the built environment, which has traditionally and still remains the power house of the UK economy. “We know that Government has pledged £3 billion to the aerospace industry which is laudable but at the same time we are seeing huge losses in the construction workforce with a fall of 65,000 construction personnel between September 2011 and September 2012. As an industry we need to be looking at new ways that we can work with the Government to build the foundations for competitiveness, investment and growth,” said Mr Blythe. “With the right kind of support for our industry I believe the UK economy could have grown up to three times faster in recent years.” In order to provide a platform for influencing government and shaping construction policy for the future, the CIOB have this week launched a new conference called Talk Construction which will be held for the first time at the Queen Elizabeth II Conference Centre in Westminster on November 25thand 26th. The UK Contractors Group are official supporters of this new CIOB initiative and will also be instrumental in helping to create an industry ‘pact’ that will consult with Government in order to achieve benefits for the industry as a whole. The conference will spotlight what needs to happen to drive recovery in

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the construction industry as well as defining key issues such as the finance and investment, leadership skills gaps and the latest developments such as Building Information Modelling (BIM). Designed for an audience of senior professionals and board members , the CIOB are expecting to see over 500 delegates attend the conference in 2013 to form a basis for a larger conference and associated exhibition of leading suppliers in 2014.

CONSTRUCTION INDUSTRY URGED TO PREPARE FOR BOOM IN LOW CARBON ECONOMY SCOTLAND’S construction industry stands to benefit from the unparalleled opportunities in the low carbon materials and technology market, with overall sales in this growing sector predicted to increase from £1.1bn to around £1.9 by 2020. As a world leader in low carbon technologies, such as renewable energy, Scotland is well placed to extend these opportunities into other sectors as well as exporting its low carbon products and services, according to Scottish Enterprise, the country’s main economic development agency. To support Construction Scotland’s Building for the Future strategy (2013 – 2016), Scottish Enterprise has published an industry guide, Construction – Low Carbon Opportunities in Scotland, which outlines the challenges and opportunities for the sector and the resources available. Alistair McKinnon, head of construction at Scottish Enterprise, says the potential for the 14,000 businesses currently working in the low carbon construction sector to increase their market share, and for Scotland to become a global player in this arena, is unprecedented.

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NEWS CONTINUED “The Scottish Government’s vision is to create a housing sector that helps to establish a successful low carbon economy across Scotland. Already the UK and global export markets offer significant potential for innovative timber-based products and ancillary building technology. But for Scotland to be globally competitive in this market, we must develop our domestic low carbon construction capabilities in both retrofit and new build markets.” He added that in particular the guide outlines how the construction industry can benefit from developing innovative and sustainable building materials and systems. “Scotland already leads the market in simulation software for building modelling, and it is innovations like this along with combined heat and power generation and heat exchange and recovery systems, the use of sustainable building materials and modern methods of construction that will drive the sector forward.”

Construction industry welcomes national online waste transfer system ALMOST three quarters of large construction companies have shown their support for a new system for recording transfers of waste online. In a recent survey, 72 per cent of large or medium-sized construction businesses who were questioned said they were keen to use edoc (electronic duty of care) – a free online system being developed by the Environment Agency in partnership with the waste sector for roll out in January 2014. The introduction of edoc will provide a modern, quick and easy alternative to the exchange of paper Waste Transfer Notes (WTNs) - still widespread among construction businesses and waste contractors across the UK. It will save time and money spent filing, searching and retrieving records manually; reduce paper and cut down on storage needs. And it will give businesses easy access

and the tools to interrogate their own waste data and identify opportunities to improve efficiency, reduce waste and cut disposal costs. Brian Handcock, head of sustainability for Morgan Sindall Group, said: “The key principles for construction businesses in terms of their waste transfer recording systems are speed, efficiency and accuracy. Having access to edoc will bring all of these benefits. “It will remove the burdensome paperbased waste transfer note system, resolve issues with paper storage and give us the quality IT system that the construction industry deserves. “Overall, this is bringing us into the 21st century – a natural progression for the industry.” Construction industry figures released last summer showed construction and demolition waste to landfill in England had reduced by 1.87 million tonnes from 2008 to 2010, with efforts being made every day across the industry to cut the amount of waste. The Environment Agency and its project partners are hoping that construction firms will take the chance to build on their eco-credentials and save even more unnecessary waste. Use of edoc will not be mandatory, but the project partners hope that the benefits it offers will encourage businesses to make the move online.

Siltbuster Launches Range of Small Vibratory Screens and Hydrocyclones for Construction Sites SILTBUSTER Ltd has designed and developed a range of compact and mobile vibrating screens and hydrocyclones, to complement its hire fleet of water treatment and materials recycling equipment. These are aimed at the construction, materials processing and remediation industries. This is in response to market demand as Siltbuster’s CEO, Dr Richard Coulton

explains: “In addition to the removal of silt and clay from water pumped out of excavations, we are increasingly being asked to provide equipment that removes sand and gravel from a variety of construction and remediation sources. “Whilst lamella clarifiers still provide the best available technology for removing both coarse and fine particles (outperforming both screens and hydrocyclones in terms of their ability to remove finer particles), they do not allow the separation of the coarser sand and gravel sized particles for reuse. That’s why we have introduced these two new products.” The vibrating screens and hydrocyclones will assist sites in minimising waste and achieving their sustainability targets by allowing the cost effective recovery of sand and aggregates. Depending on the deck sizes the screens can be used to recover between 5 and 20 tonnes per hour of coarse aggregate which translates into between 50 and 200 tonnes a day. The range of hydrocyclones is primarily designed for the recovery of coarse to medium sized sand particles, but can also be used to recover a fine sand/ coarse silt product suitable for re-use in low value applications such as pipe bedding, etc. Hydrocyclones operate by using water pressure to create a spinning, high shear environment, in which the coarse solids are flung to the outside of the unit by centrifugal action and are then discharged via an opening at the bottom of the conical outlet hopper.

New approach could save councils ‘£500 million’ annually COUNCILS in Britain could save an estimated £500 million a year if they were to take a new approach to tackling their energy efficiency, a leading cleantech expert has claimed. The ‘ESCO model’, already popular in

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NEWS CONTINUED the US and Germany, allows councils and other organisations to upgrade their properties and assets without the need to allocate precious funds – “which is vital at a time when budgets are under extreme pressure”, says Adrian Pike, CEO of Anesco. The model works by examining current energy usage and planning the most effective mix of energy efficiency measures and upgrades that could be made to bring the greatest benefit. The measures are then installed at no upfront cost, through an investorbacked funding route. Adrian estimates that if councils were to undertake an ESCO they could reduce energy expenditure by around a third each year, potentially rising to up to 50% in certain areas, and generating annual savings running into the hundreds of millions of pounds. Adrian explains: “The ESCO model is a sustainable and highly effective way for local authorities, businesses and other organisations to tackle their energy usage and carbon emissions, without facing any upfront costs. “For many local authorities budgets remain tight. This approach can help free up monies that may otherwise have been needed for upgrades of this kind, while replacing equipment reaching the end of its life, reducing maintenance costs and making longterm improvements to the building stock.” Mid Devon District Council recently became the first organisation in the country to tackle its energy usage by undertaking a fully funded, multi-site and multi-measure ESCO. Following completion of the project the council is in line to make a guaranteed annual savings of 28 per cent on its energy bills, while reducing its carbon emissions by a third.

UK FIRM GEOFABRICS SIGNS MAJOR SAUDI ARABIAN DEAL GEOfabrics Ltd, a Leeds-based company specialising in the manufacture of geocomposite products

used in large-scale civil engineering and construction projects, this week signed a long-term partnership deal with ALYAF Industrial Co. Ltd. of Dammam, Saudi Arabia. The partnership creates a new venture, ALYAF GEOfabrics, to be based in state-of-the-art manufacturing facilities in Dammam. Established in 1992, GEOfabrics Ltd is the UK’s leading geocomposite manufacturer and their range of products are used in UK projects including flood protection, highways, railway track beds and land remediation as barriers, filters, waterproofing, drainage and reinforcement. Their products are also exported across Europe and beyond. The new partnership deal will enable the company to tap into the expanding Middle Eastern market where construction is booming. Gordon Donald, Managing Director of GEOfabrics Ltd says: “This is a very exciting partnership deal and a landmark in our industry. ALYAF Industrial Co. is the market leading geotextile manufacturer in the Middle East and we are delighted to have secured this deal – it is great to be a British company with a good news story and shows that UK technical businesses are still competing and winning on the world stage.

JOHN LAING ACQUIRES NEW SCOTTISH ONSHORE WIND PROJECT JOHN Laing, the specialist investor in and manager of infrastructure assets, has completed the acquisition of Carscreugh Wind Farm situated in Dumfries and Galloway, South West Scotland. John Laing is sole investor in the facility after acquiring the project from Gamesa Energia S.A.U. The plans for the onshore wind farm have been developed by Gamesa Energia S.A.U. and once completed the facility will have an installed capacity of 15.3MW and will consist of 18 Gamesa G52 turbines. It is anticipated that the

facility will generate enough renewable energy to power over 9,500 homes*. Ross McArthur, Managing Director, Renewable Energy for John Laing, said: “We are delighted to have completed the acquisition of Carscreugh Wind Farm from Gamesa. The facility is John Laing’s fourth investment in the onshore wind sector since our initial investment in August 2012, further reinforcing John Laing’s position in the renewable energy market.” Operations and maintenance for the facility will also be provided by Gamesa UK. Work on the supporting site infrastructure will start immediately and the turbines are scheduled to be installed towards the end of this year. It is anticipated that the project will be fully operational in spring 2014.

, Scott Safety s commitment to workplace safety recognised in British Safety Council Award Win SCOTT Safety, world leader in the design, manufacture and supply of gas detection, respiratory and other personal protective equipment, has been recognised for its proven commitment to workplace health and safety by winning the coveted British Safety Council International Safety Award. Andrew Callen HSE Advisor at Scott Safety comments: “We are absolutely thrilled to have won an International Safety Award. As a company committed to providing health and safety solutions for our customers, it is only fitting that we demonstrate the same standards in our own working environment. Our focus on the wellbeing of our employees is paramount, and this award is testament to the dedication to safety that lies at the heart of our methods.” The British Safety Council International Safety Awards, now in its fifty-fifth year, is open to organisations of all

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sizes across all industries and seeks to promote high standards of health and safety management practice in order to prevent workplace injury and ill health. To win an award a company must demonstrate to the judges their commitment and determination to prevent workplace injuries and workrelated ill health. To emphasise the company’s commitment to world class health and safety credentials and a ‘zero harm’ culture for its own workforce and the environment, Scott Safety has also achieved OHSAS 18001 accreditation. In addition, Scott Safety has also been awarded the Carbon Trust Standard Accreditation, which recognises organisations that actively manage, document and reduce their carbon footprint. Scott Safety products include the Spirit Powered Air Respirator the Protégé ZM Single Gas Monitor that is easy to use and delivers high performance in a small, ergonomically designed package, and the popular First Base 3 bump cap range.

Midas expands with talented new recruits across the board THE Midas Group, one of the UK’s largest independent construction and property services providers, has welcomed 31 new members of staff to its dedicated and dynamic workforce. The new employees have joined the organisation across all of its operating businesses and in a wide range of roles – from an apprentice carpenter to director level positions – and are based from its local offices stretching from Cornwall to Hampshire, and across to South Wales. A recently held welcome day, opened by Midas Group’s Chief Executive Alan Hope, provided a great opportunity for the new starters to meet others joining Midas, have lunch with directors from across the business and identify how they can deliver industry leading performance and customer service within their roles. Ian Bassett, Head of People at Midas, said: “This influx of talented new recruits spreads a feeling of optimism

and progress throughout the entire Midas Group. We have attracted some great people who really identify with our vision and business philosophy. Many of them have come from our larger competitors and have indicated that they wanted to move away from a more corporate culture to instead join a business with the customer’s experience at its heart - working in communities that they know, employing local contractors and using the local supply chain. “Our success is down to the talent, hard work and commitment of our people and it is fantastic to be in a position to welcome these newest recruits on board.” Alan Hope, Midas Group’s Chief Executive said: “Competition for good staff is increasing in the industry at the moment, so we are delighted to take on so many quality people, many of whom picked Midas especially because of our reputation and customer service-led approach. The construction industry is a fantastic sector to work in and I welcome all the new employees on board at this very exciting time for Midas.” Midas has employed 31 new staff members since January this year, at a time when many other construction companies are not recruiting, or downsizing.

Road Markings fall outside CE Mark changes, says Road Safety Markings Association: Statement on road marking materials and the implementation of the Construction Product Regulation THE implementation of the Construction Products Regulation (CPR), which comes into effect on 1 July 2013, is the largest change to the public procurement environment for over 10 years, bringing with it the requirement for relevant construction products to carry a CE Mark. As with most regulatory schemes the CPR is not clear cut and may cause some initial confusion and concern for both suppliers and clients. One area for potential confusion is that of road marking materials which,

contrary to the general requirements of the CPR, do not require a CE Mark. Under the conditions of the Construction Products Regulation, manufacturers are compelled to attach a CE Mark only to products where a harmonised European Norm (hEN) exists for that product; as at 1st June 2013, and for the foreseeable future, no such hEN exists for road marking materials and, as a consequence, there is neither requirement for road marking materials to carry a CE Mark nor for clients to require a CE Mark on road marking materials. In addition to the above structural position regarding road marking materials, the Department for Transport (DfT) has also issued an opinion on the status of road markings and CE Marking, indicating that road marking materials fall outside of the scope of CE Marking. In a statement issued to the Road Safety Markings Association the DfT confirmed that: “For permanent works, the Department maintains that road marking materials are not included within the definition of ‘Construction Product’ provided by the Construction Product Regulations. Our opinion is that non CE Marked products can continue to be specified after 1 July 2013 when these regulations come into force.”

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SUCCESSFUL FIRST 50 YEARS TO TAKE SCANLAN’S INTO THE NEXT 50 ESTABLISHED in 1963 by George and David Scanlan, Scanlan’s Plant Hire Ltd started with one JCB, two Dumpers, two Compressors, one Roller and one Mixer. 10

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50 YEARS OF SERVICE

Scanlan’s Plant Hire is a family owned company servicing South Cheshire and North Shropshire that specialise in not only the rental equipment market, but also supplies various sized skips, concrete ready mix to the trade and DIY alike. In a recent survey carried out with their customers, nine out of 10 were satisfied, or very satisfied with Scanlan’s level of service. The company has a personal commitment to keeping their customers happy.

Scanlan’s Plant Hire was established on 31 July 1963 – this year on their 50th Birthday Scanlan’s will be attending Nantwich Show, and to help them celebrate their 50th Birthday they would like to invite all customers old and new to their Marquee for a drink. The company last attended Nantwich Show in 1985 winning FIRST PRIZE for Best Stand in General Trade section.

brand new 6M-100 mixer to replace the original machine. Then in 2004 David replaced the six wheel mixers with TWO 8MX-100 machines. Since then the business has grown and David’s daughter Kay and Cheryl joined the company, and now run it together.

HISTORY In the 1980’s David Scanlan attended a Trade Show in Birmingham and saw the new Volumetric mixer which was being used in the USA. David decided that he wanted to run one in the UK so then became the first UK operator of the USA made Daffin Volumetric Mixer which he fitted to a Mercedes Truck base. David found that demand warranted buying a second which he did and imported it from the USA. These two machines ran for the next 10 years. In 1997 he became Armcon’s first mobile customer when he took delivery of a

Kay and Cheryl have just taken delivery of the new 8MX-150 with another to follow at the end of May to replace the units which have given over eight years of reliable service. With an 18-strong workforce, Scanlan’s today own 60 skips, two volumetric mixers, 12 dumpers, 12 excavators, six rollers, eight compressors, and various smaller tools. Their growth over the years has been steady but sustained, and the company has gained The British Assessment Bureau ISO 9001 and 14001 accreditations. It is their hard work and loyal staff, customer loyalty and changing the business to suit the customer’s needs that have been pivotal to their success.

AMBITION During their 50 years of successful service, Scanlan’s Hire has grown from just a basic plant hire business to something much more. Currently the company supplies not only plant and tools, but also has a recycling transfer station, skips, mobile concrete, gas, and even a winter gritting service for both small and large scale purposes. With their high rate of achievement, comprehensive and friendly services, and customer satisfaction to take them forward, Scanlan’s Hire hope to expand further and be an even larger, more wellknown name in the next 50 years.

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FACING A DIFFICULT ECONOMY THROUGH SATISFIED CUSTOMERS AND QUALITY WORK QUALITY Drainage Company Ltd (QDC) was started in 2006 by Ben Lawrence with just one van. Since then, the company has grown tremendously and today boasts a healthy turnover, and operates four vans with the help of its eight employees.

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THE MAN BEHIND THE BUSINESS “I had worked for a big blue chip company for many years and decided it was time to put my extensive experience and knowledge into a company that could offer a professional personalised service without the excessive charges of a larger cooperation,” says Ben, who still maintains a very much hands-on role in the business. “I have many roles - Director, Operations Manager, Business Developer, Supervisor, Engineer, First Aider - but being a small family run business, this helps keep control of the day to day running plus gives that personal service to the customer, as I will be the one the customer speaks with on phone to book an appointment, I could be the engineer that arrives, I supervise all my employees, I attend business development meetings and am First Aider if needed,” explains Ben.

Further evidence of customer satisfaction is the company’s award for ‘Loved Business in Drainage Category’ voted for by local people.

satisfaction as their home address is their registered address and Ben’s wife Sarah does not want and has never had an unhappy customer on the door step according to Ben!

STANDING OUT QDC cover all aspects of drainage including emergency call out, High Pressure Water Jetting, CCTV surveys, Drain Lining, Excavation & repairs, Installations and Preventative Maintenance contracts. Quality Drainage Company Ltd pay to provide engineers with Health and Safety, Drain and Sewer, CCTV survey, Drain Lining Training, pay for engineers to hold valid CSCS cards and obtain CRB checks. All employees are given a Health and Safety Induction on their first day and they are given full Health and Safety

The company are proud members of a large number of accreditations including Constructionline, Checkatrade and Safe Contractor and their current aim is to gain IS09001 accreditation as well as winning a contract with a local council. As Ben quite aptly states: “We are not your average drainage company we are your Quality Drainage Company!”

CUSTOMER SATISFACTION Despite being a relatively young company at the beginning of the economic recession, Quality Drainage have managed to stay on top. Over 75 per cent of the company’s work is won through recommendation according to Ben. “Without the good recommendations of our clients, who knows if the company would still be running? People don’t always save for that emergency drainage issue but if we are needed people can trust that we will get the best price possible and complete the work to the highest standard. Our testimonials speak for themselves”. Just a quick look at their website confirms this, with one customer quoted as saying: “We really appreciate working with a company who does what they say they will do when they say they will do it! It’s always a pleasure working with you”.

information including handouts, leaflets and the company’s Health and Safety Policy. Toolbox talks are given on a regular basis and engineers are involved in writing risk assessments and method statements. The company also has an Environmental Policy which they stick to which states that they recycle all their paper and cardboard, print double sided, all equipment/lights are switched off when not in use and they use a licensed Waste Clearance Company. All the company’s vehicles are always kept clean and presentable showing that they take pride, and all their engineers are CRB checked and carry ID badges. QDC are fully insured and have a Health and Safety Representative, and they are also members of many accrediting bodies as well as, of course, being an Award Winning Company! As a family run business, QDC are able to give 100 per cent customer

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Can Design Impact on Social Health? From our experience, we could only say ‘definitely’! We have always taken an all-encompassing approach to our design work, taking the view that it is more than just bricks and mortar, it’s about designing for people, creating functional spaces and buildings that endure, that maximise opportunities for communities and businesses to grow and prosper.

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Denovo Design is a Liverpool based practice that works principally on commercial, housing and healthcare, both locally and nationwide, applying these same sustainable principles to all of our projects, regardless of sector. The practice is renowned for its awardwinning environmental expertise, spanning two decades. However, over the last few years, the practice has also developed an expertise in delivering award-winning supported accommodation in Liverpool and on the Wirral. Inclusivity is integral to the design process, with end-user and community consultations arranged very early on. It’s all about listening, to ensure that the evolving design not only meets the client brief and the planning and legislative constraints, but, also that it goes one step beyond in terms of delivering what works, for the client, the end-users and the local community. Many articles have been written about the major determinants of health and wellbeing being social and economic, with poor housing being at the forefront in terms of contributory factors. As designers, this is something that we constantly seek to address. The immediate and positive impact of our purpose-built supported housing scheme at Cherry Mill, Liverpool, for residents with mental health issues, is testament to how innovative thinking and collaborative teamwork can overcome initial challenges to deliver a foundation for good physical health and opportunities for personal development. The residents were involved in the design process at every stage and have settled in well, clearly demonstrating respect and pride for their new homes. They have progressed so well that it has been possible to reduce supervision levels, with the resultant financial benefits being made as a result. “Individually they have stated they feel safe, secure and valued, this in turn has contributed greatly to a general feeling of positive wellbeing and good mental health. For the staff team this is at the very heart of what we would strive to achieve for all the users of our services”. Tracey Gunning, Service Manager.

The Design The design challenge for this project was intrinsically a juggling act, with the brief for 10 bright, spacious, openplan apartments, and communal space to be built on a restricted site, along with stringent planning constraints which restricted height and boundary lines. It also specified that the finished building, in order to complement the existing streetscene, could not present as one mass, and had to appear as two buildings. The solution, which has maximised both space and light, was to design a single dwelling, using a central glazed link corridor and staircase, creating the illusion of two buildings, whilst facilitating an open, airy feel. The inclusion of a glazed entrance hall means that visitors and residents can see right through the building into the rear courtyard with its prominent water feature acting as a central focal point, guiding the eye beyond to views over the River Mersey and the Welsh Hills.

Not only does this provide transparency, making the building ‘easy to read’, but it also maximises natural light, which is psychologically uplifting. Further ‘openness’ is achieved with the large communal lounge, designed with contemporary curved walls and full curved window wall, bringing the outside in and creating the illusion of infinite space. The combination of all of these factors has acted as a catalyst for personal development and increased social interaction, with the setting up of an art club, cookery classes and even a ‘grow your own’ initiative in conjunction with the local community centre. Resident reactions have been most positive from the outset:“You know that makeover programme on TV – the one where they go into the house with their eyes shut and then they are all surprised? Well, this is better than that”! The scheme has been endorsed with a Green Apple Award 12, recognising community achievement, and also the Your Move Award 2012 for ‘Best Green Home’, and is already acting as an inspirational benchmark for new supported housing projects currently at the ‘drawing board’ stage! Frank Olchowski, Director, Denovo Design comments: “ We are delighted, not only to have recently completed several schemes involving supported/specialist accommodation, but also to be currently putting ideas together for a new scheme with very specific requirements. What greater reward could there be than to see the visible impacts that the finished product has on the end user”!

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Before

Tiles from Olde English Tiles

YEARS OF EXPERIENCE AND DEDICATION PUTS HERITAGE TILING AT THE FOREFRONT OF TILE RESTORATION WORK PERHAPS the most experienced Restoration Tiler in the country, Steve Sinnott of Heritage Tiling, spoke to us about his work in this extremely specialised field...

After

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Can you tell me a bit about your company? We aim to restore as many Historic tiled floors and walls as we can, listed or not, the main purpose is to restore the tile scheme and so allow the tiles to be viewed and enjoyed once more. Our contracts have ranged from as small as one square metre to over twelve hundred square metres, however we pay as much attention to small projects as larger projects; each job is important. My work is all about restoring historic tiled floors - the biggest percentage is Victorian encaustic and geometric tiled floors and occasionally wall tile schemes. Again, these are usually Victorian, however as floors are under constant wear and tear it is geometric and encaustic tiled floors that comprise our bread and butter work. Mosaics, oddly the type of floor that started it all, features less now.

How did you get into your current line of work? Originally I started out as a stone carver but a contract that had a badly damaged marble mosaic changed my life. It took me nearly three years to restore the marble mosaic floor and meant that I had cut almost a million cubes. My job changed and I became a Tyler-Mason - a term that had gone out of use but was suited to my new line of work.

and Mintonâ&#x20AC;&#x2122;s to fix/restore the tiled floors that I had worked on. Major investment only came about in tile restoration when the Americans got in touch with H&R Johnsons for contracts in Washington - Capitol House. I learnt the hard way how to restore encaustic and geometric tiled floors by taking them apart and putting them back again and without the before pictures to show the damage it is virtually impossible to distinguish the restoration additions. My work looks traditional either the end result in a fully restored Victorian floor or a new Victorian reproduction floor, however the Victorian tilers did not restore floors they were like modern tilers they just laid them. I have had to work out without any help and certainly there wasnâ&#x20AC;&#x2122;t anyone alive who had ever laid authentic Victorian tiled floors as they would have to be well over a 100 to have done so. I learnt by taking the floors apart and learning how to set them. A common mistake today is that tilers lay geometric tiled floors without the proper setting out, missing detail in thresholdâ&#x20AC;&#x2122;s leaving out a variable between walls and skirtings and so on. My work is traditional looking but getting there is anything but!

Before

mix of re-claimed tiles and new tiles to restore damaged floors. Exact matches can be attained but sometimes a close match is all that can be achieved given that often we are dealing with tiles over 140 years old.

After

Before long I had travelled to other countries to restore mosaic floors but as my work progressed, I specialised in Victorian encaustic and geometric tile restoration. My company started in 1982, and I believe that I have been restoring Victorian encaustic and geometric tiled floors longer than most. I have now worked in many different countries and have helped train tilers or at least encourage them to try this very difficult but satisfying branch of tiling. I enjoy my work immensely. It can be difficult and sometimes very frustrating, but ultimately I get great satisfaction from laying a new complicated floor or restoring a floor most would consign to a skip. Years before people got interested in restoring tiled floors (in the 60s 70s and 80s tiled floors of all types were routinely skipped) I used to dig out tiles from landfill near the old factories of Maws

Can you tell me a little more about the services you offer to clients? We provide clients with a comprehensive service covering restoration of existing tiling schemes, extensions to existing tiling to enhance period buildings listed or not. We also provide a restorative deep cleaning service for both period historic tiling and modern tiling. We have worked on public listed buildings both in the UK and abroad as well and private dwellings. We use a

A pre-contract consultation service is offered for large scale Victorian tiling contracts that need specialist input, for example for insurance purposes or for grants etc. This service would prevent a mistake being made when quoting for Victorian tile work; this is often underpriced. We use tiles from various firms, if it is for Listed or Heritage work then usually it will be Craven Dunnill Jackfield as they manufacture tiles to original Victorian colours and imperial sizes. Otherwise it is up to the client to choose from the handful of Victorian reproduction tile makers.

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I personally recommend Olde English Geometric Tiles as an excellent choice for Victorian reproduction tile schemes, because of the large range of colours & shapes it is also possible to have a retro floor look with a contemporary colour scheme. We can clean and seal modern tiling as well as Victorian and Historic flooring and stone flooring as well as terracotta, new or old. Our system employs both a low rpm scrubbing machine and hand-cleaning and is carried out in such a way that the floors are cleaned sympathetically without damage. If any of the floors need repairs or restoration we can do this, however some floors just need a little TLC to bring them back to life again and we have the experience to do this.

How many employees do you have at present? Currently it is just me. I used to work with a business partner but he split off on his own. Usually I team up with people I have trained or am training as it is less of a drain on my resources and quite often due to the time-consuming work it is a job that can be done by one person. Speed is not a help in restoration although the use of various tools has sped up the process from weeks to mere days.

What do you feel sets your company apart from your competitors?

I have used Rubi Tools for decades and they are my first choice for tile cutters like the TS 40+ & TS 50+ and hand tools such as Nippers they produce a wide range of tiling accessories and various equipment that are brilliant for all types of tiling.

Yes, to continue to restore damaged Victorian and historic floors and design and install floors which will become historic themselves. My ambition is to become the first trainer acknowledged worldwide in my field, plus I hope one day to install a floor to rival the best one - St Georges Hall floor in Liverpool.

What are some of your major milestones and achievements over the years?

Tiles from Olde English Tiles

I have found Dry-Treat products to be the best I have used over the last 40 years bar none; Stain-Proof is the best sealer in my opinion for sealing Victorian tiles as it allows the tile to breathe, the sealer doesn’t need to be stripped and re-applied like dwell-on sealers and oil and water borne spills are prevented from staining the tile surface.

Does your company have a mission statement and what is your company’s key ambition?

I have been restoring Victorian tiled floors and mosaic for over 40 years. I have been designing and installing bespoke tiling and Victorian reproductions tiles for about 38 years. Very few of my competitors have my background, and some don’t have any building trade experience or background at all. I would say my experience in all aspects of the trade and more is a big plus and the fact I have travelled extensively to most countries from the top end of the world (Canada) to the bottom (New Zealand) and most places in-between gives me an insight and breadth of experience that would be hard to equal. I also have a very varied portfolio of work from geometric restored floors over 1,800 sq metres in listed buildings to bespoke marble floor designs to 100 foot plus long tiled murals, intricate mosaics and stunning geometric floors and references from architects to the clergy and everyone between.

My major milestone was passed in 2012: the company has survived a few recessions, I had a near death experience, and the company made it to its 30th year - I think that is an achievement especially for a skill set that very few people have even heard of. My major achievements include being able to travel as much as I have and restoring /installing floors all over the globe. Last year I consulted on a contract in San Francisco!

What are your present and future plans? Present: get through this recession and get involved in training through the Heritage Skills Hub. Future: try to get accreditation with ICON (institute of conservation), which is a difficult process. There isn’t anyone in my skillset with ICON accreditation so it is a bit of chicken and egg, but I’m hoping that practical skills will be welcomed and that achievement would help with my training goals. I hope that by the time I’m 60 in three years that I will be heading up training in my skillset and floors that presently get ignored /skipped or dismissed will be looked after and restored.

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Stages in restoration of the Smalti Mosaic of St Thomas, Douglas, Isle of Man

What has helped you get through the recession and what have been your coping strategies? I had really bad problems with a number of webhosts that together almost caused me to go under, I persevered and just stuck at improving my website by self hosting (that made my position a thousand times better straight away), getting noticed on forums, posting information regularly and making sure I could adapt (consultation work in other countries that saved the client flying me out but I still played a major part in the contract). Keeping in contact with people was vital, so that if something came up in my line they remembered me! Those all helped, getting reviews on freeindex was good for my new website, and The Daily Mirror featured me, which led to this feature which hopefully will get me more recognition.

What do you do in your free time? I work on getting my garden looking good as Iâ&#x20AC;&#x2122;m a very keen gardener. I enjoy looking after my Koi and bonsai, going fishing, the odd nip of single malt, watching good films, enjoying the Craic and a good laugh!

www.heritagetiling.com

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B&G : REPUTATION FOR SUCCESS HAVING a reputation for innovative design, B&G Construction is a Southwest London-based company housing some of the most talented builders in the capital. 21

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B&G is capable of taking care of any house extension or property renovation in London. From complex double basement developments to converting Victorian homes into contemporary living spaces, B&G pride themselves on their highly professional and efficient team of skilful workers that always meet deadlines. The B&G team delivers a first class finish with a signature level of detail whilst remaining polite and respectful to their clients.

EXCELLENT TRACK-RECORD Through their outstanding track record and vast experience, B&G has positioned themselves at the forefront for all residential and commercial projects and developments, providing a full turnkey service and complete project management whether for a private client or being outsourced across any type of construction service that might be required. B&Gâ&#x20AC;&#x2122;s years of successful trading has created strong relationships with contractors and specialist companies who have afforded B&G to offer discounted pricing to allow all projects to be under budget yet still focusing on high quality resources. Recent projects including properties at Ferncroft Avenue and the stunning works done at Hamstead Lane and Highfield Gardens have demonstrated the full capabilities B&G can provide with high-standard precision. This standard of excellence stems from B&G Constructionâ&#x20AC;&#x2122;s strength to provide a complete solution and project expertise from initial concept through planning applications to final build.

steel frame structuring. These are only further enhanced by B&Gâ&#x20AC;&#x2122;s contracted companies that provide options for ventilation and air conditioning, glazing and flooring, and even plumbing services; giving an all-inclusive selection for any project being undertaken.

ALL-INCLUSIVE SERVICES B&G offers a vast range of professional services across a wide variety of sectors including: mechanical, electrical, and planning consultants; architects, surveyors and engineers; garden, interior, lighting and AV designers that can help guide you from preliminary work such as site surveying and soil investigation to finishing work such as painting and decorating and everything in between including roofing, underpinning, and

With such an extensive range of services across so many sectors under the conjoined effort of a skilful team of employees, it is easy to see how B&G is the ideal solution for London-Based construction with current expansion including both Surrey and Sussex. The synergy of having so many disciplines unified under B&G Construction while maintaining a high level of standards and practices allows for a complete and uninterrupted experience when selecting how to proceed with any commercial or residential project wanting to be carried out. This stability and facilitation B&G offers its clients even at a personal level, has helped them to gain the strong reputation they have today.

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QUALITY SERVICES AND STRATEGIC MANAGEMENT , AIDS BARLOWS CONTINUED GROWTH GROWING at a steady, manageable, and sustainable rate is at the forefront of the priority list at Barlows, multi-disciplined specialist contractors located in Malpas, Cheshire and Chadderton, Manchester, providing a Maintenance service across the UK. 24

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GROWTH

QUALITY WORKMANSHIP

Established in 1948 by Thomas Clifford Barlow started off as a humble shop selling small electrical goods before their move into electrical contracting. Over years the company has grown steadily, and today employs 300 staff over a variety of disciplines, including electrical, heating, gas, and plumbing. They provide services to the industrial, commercial, and domestic sectors.

Barlows aim to deliver a service that exceeds the expectations of clients from conception to completion of projects. They specialise in providing and maintaining a high standard of workmanship to their clients. From the creation of superior design and specification to quality installations and maintenance, the company provides a complete package so that clients can rest assured that their project is in good hands from start to finish.

Perhaps their most notable achievement over the years is setting up a skills and development centre that is able to offer in-house training to their staff, an important aspect of the business. They take on 10 apprentices annually, and train them to receive City & Guilds certification.

The company works with a number of local authorities and has become a trusted contractor providing detailed and independent NICEIC electrical installation condition reports of electrical installations. From these inspections, they are then able to bring each electrical installation up to the current wiring regulations, whether the property needs electrical remedial works or a complete electrical rewire. Their technical services engineers carry out the installation and repair of access control, fire alarm installations and electrical boiler systems, providing a one stop shop for technical solutions

Over the last few years, the company has managed to do well despite the difficult economy, and they put this down to correctly managing their profits. Looking forward, Barlows does have further plans for expansion, and are currently trying to duplicate the way their Cheshire branch (head office) is run into their Chadderton branch.

SERVICES Barlows boast (among others) dedicated electrical testing, electrical maintenance, plumbing, joinery, property maintenance, data and telecommunications services. They are dedicated to providing a onestop-shop for property maintenance, but equally they are happy to work on â&#x20AC;&#x2DC;one-offâ&#x20AC;&#x2122; jobs - it is up to the customer to decide whether they want Barlows to provide a comprehensive ongoing service or simply fulfill a single contract.

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HIGH QUALITY SERVICES LEADS , TO CALEDONIAN S ENVIABLE REPUTATION STARTING a business in a recession is not an easy task, but for Gary Finnie, strategic building of his company, Caledonian Building & Landscaping, has proven to be profitable.

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Caledonian now has a team of 10 workers, including an admin team. The company has grown quickly in their first few months of business. They have reached the point where they have to ensure that they control growth in order to maintain their high quality work. The growth of the company has led to Gary taking on more of a managerial role and less of a hands-on role, although he still manages to do a small amount of finishing work, liaising with clients, and design concepts.

FUTURE

GROWTH Gary set up the business in August last year after taking a three year break from the industry. He started off by taking on a variety of smaller jobs that he could complete himself, which included landscaping, painting, and decorating. In this way he was able to put aside cash that helped him expand into what the company is today. “I built it up slowly through good networking and client recommendations. The quality of my work was definitely recognised, and at the moment I am booked up four months in advance. It was challenging to begin with, but I have seen a huge rise in business, especially in the last two months,” shares Gary.

Before

As a one-stop-shop, Caledonian takes pride in their relationships with clients. Personalised care is a standard part of the service, and clients usually have only one point of contact, making things easier for them throughout the process. It is this, as well as their quality and reliability, that ensures they continue getting repeat business and client recommendations. “Our ambition is to maintain our reputation for providing a quality finish using high-quality products, having a flexible approach, and being reliable,” concludes Gary.

Having grown so rapidly in the first few months has put Caledonian in an advantageous position in terms of dealing with the recession. For Gary, it does not even factor in to his plans for the coming years. “By the end of the next year, my aim is to have at least two new builds on board. This is already in the pipeline. I would also like to have two teams covering all trades so that I can double up the amount of work I take on”.

HIGH STANDARDS The rapid growth of Caledonian can only be put down to the high quality of their work – something that really sets them apart. “What makes us so successful is a combination of good planning, quality products, and well finished jobs,” says Gary. “There are some companies that are cutting costs by reducing the quality of their products, but that is something I refuse to do, maintaining high quality is of utmost importance”.

After

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ONE-STOP-SHOP FOR CORPORATE REBRANDING LAUNCHED in 2008 to offer general forecourt maintenance, lighting and signage solutions to the petroleum industry, Central Maintenance Solutions Ltd (CMS) have developed the business well over the last few years despite the recession. 28

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SERVICES Covering all as aspects of work from simple cleaning/valeting to more major forecourt refurbishments, the team at CMS have a wealth of experience in major image roll out programmes to minor repairs. Being centrally based in the heart of the country and close to the motorway network and main truck roads, the company is ideally placed to enable a quick response to customer requests. Their installation/maintenance teams are all fully qualified and trained and hold all relevant certification/passports to enable safe working on sites. Offering specialist sign manufacture, maintenance and repairs to the retail sector, CMS are well-qualified in this field and can produce a variety of items, from simple vinyl lettering to large format flexible faced signs along with neon repairs. CMS boasts a comprehensively equipped workshop and are therefore able to produce to very high standards. CMS were recently tasked with assisting in the creation of a new forecourt brand. Working closely with the client and design house, visuals and samples were produced. The first test site was completed within a few weeks of the initial approved concept. In addition to their signage work, CMS offer a one stop shop for all canopy repairs, from vehicle impact damage to simple cleaning of blocked gullies, along with canopy fascia image repairs. They can also take on-board all liaison work

with insurance companies directly for the client, thus eliminating their time and effort.

a short space of time really makes the company stand out above others, and is vital to their continued success.

Further services include Air-conditioning, building, electrical, and sign and light maintenance.

Moving forward, it is clear that the company has a massive potential for expansion, and with their loyal supplier and client base, achieving this goal is very realistic within the next few years. CMS are also looking into other avenues to move into such as Electrical works and testing.

STANDING OUT Despite starting up so close to the recession, CMS has done very well over the last few years and won some prestigious contracts. Dealing with larger corporations has ensured the companyâ&#x20AC;&#x2122;s success at a difficult time. Their ability to provide a complete corporate makeover to their clients in

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CUSTOMER CARE A PRIORITY AT DALE BUILDING MAINTENANCE DALE is a specialist, privately owned property maintenance company, with a wealth of experience for over twenty years, and is totally dedicated to providing a quality and cost effective property maintenance service. 30

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From our Head Office in Cardiff, we have a Central Customer Contact Centre to support our strategically positioned offices, throughout South Wales and the South of England. All of our local managers and tradesmen are encouraged to maintain a personal and direct relationship with our clients, whilst having the resources of a regionally based company. Dale has a proven track record in the delivery of a quality service and has maintained a number of clients for over twenty six years.

COMPANY BACKGROUND Dale Building Maintenance Ltd was formed in 1986 by its present directors Iwan Davies and Jeff Price. Through steady growth, it has established itself as one of the UK’s leading regional property maintenance companies. In 1986 Dale established its head office in Cardiff, a mile from Junction 32 on the M4, thus giving instant access to the motorway network, the A470 and major towns of South Wales. In addition it has seven other offices strategically located throughout Wales and the South of England, employing over 100 staff and a turnover in excess of £8m.. It has four main operating divisions: • • • •

Reactive Facilities Maintenance Minor Works and Refurbishment Insurance Restoration Services Facilities and Insource Management

CUSTOMER CONTACT CENTRE Dale operates a Customer Contact Centre that is operational on a 24/7 basis, which means a Dale representative will deal with a customer’s call even on Christmas Day! Our bespoke web enabled database DALEflow allows all of our contact centre staff, as well as our operating branches and mobile workforce, to continually update the progress of specific jobs. We can also offer clients access to this database through a log in facility which is completely security protected.

OUR MISSION We aim to become the most successful property maintenance company in South Wales and the South of England offering exceptional customer service and value for money in a friendly family environment.

OBJECTIVES • To add value to our customers and exceed their expectations through the excellent delivery of our service.

1. Efficient Round the Clock Service - Call us anytime day or night on 0845 6033666 and we will respond immediately to your call. In the case of an EMERGENCY we will guarantee that a tradesman / engineer will be with you in no more than two hours. 2. Exceptional Customer Care - You are assured of the highest levels of courtesy and customer care from our representatives. Our tradesmen are ambassadors for the company and we ensure that their vehicles maintain the highest standard of presentation. They will treat your property with respect and will ensure that protective coverings are applied to all items, furnishings and floor coverings, which are close to the work area. 3. Keeping You Informed - Direct access to our internet based DALEFLOW job management system enables you to track each job from initial reporting to completion in real time. 4. Quality Materials - We use only the best materials, all of which are manufactured to very high standards and comply with British regulations.

• To help create an integrated team that is customer focused and works proactively together. • To ensure that Dale Building Maintenance is our customers’ first choice when considering the development of a long term relationship. • To work in partnership with our clients in pursuit of excellence. • To ensure we comply with all statutory requirements. • To achieve the highest standards in service delivery, with a responsibility of ownership. • To continually train our workforce at all levels to the highest possible standard. • To ensure our customer charter is adhered to at all times.

CUSTOMER CHARTER At Dale we value highly the opportunity to carry out your maintenance work. We are committed to providing you with exceptional service. The customer is the foundation of our business philosophy. When you choose Dale you can be assured of receiving the highest level of quality and service at all times.

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IN THEIR OWN WORDS...

DT CONSTRUCTION ON THEIR HISTORY, ACHIEVEMENTS AND MORE 32

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“The company directors started working in the construction industry as school leavers back in 1999, working on various projects and sites whilst undertaking their chosen skilled work of which one director Danny Welch became a fully qualified Electrician and the other director Tim Curry a fully qualified Carpenter. After three to four years of working in the construction industry it was decided that our first company DT Construction services was to be formed, gradually building a strong client base and receiving vast recommendations from our customers. It was decided to expand and take on a number of selfemployed people with various skills both skilled and unskilled to cope with the growing amount of business, and we now have no less than 15 self-employed skilled and unskilled workers. We also have another company here, ‘New World Renewables’; renewable energy is becoming very popular in the construction industry as more and more people are becoming aware of the increase in the cost of running their homes. People are turning to renewables to save money on their fuel bills and with the added benefit of the government incentives feed-in-tariffs people have the added benefit of earning tax free income from this scheme. We do everything from Solar PV, Air source heat pumps to Infrared heating, there really are so many options out there and as we support the use of green energy it was just a natural progression to run these two companies alongside each other, giving us an edge on most construction companies, obviously along with our absolute attention to detail and fantastic customer care.

Before

At present we are currently working on a full refurbishment of a three bedroomed house in Deal, Kent. This house was in a dire state when we took on the project! We have now been in the house for four weeks and have completed all of the plastering, rewiring, plumbing, the new kitchen has been fitted, the house has all new double glazed windows and doors and most of the painting is complete - this house looks like a completely different house already! We have fitted a Thermodynamic hot water system and also a Solar PV system to this house, this will see the new owners benefit from free hot water 24/7 and also free electricity.

time as they are having their construction work done, although having renewable energy fitted causes minimal disruption and most installations are completed within just one day. Our two companies work hand in hand and we have had a lot of success combining the two which has to be one of our milestones and a real achievement for both the construction and the renewable energy company; this is what gives us that all important edge on our competitors. Our plans as a construction company are to continue to grow as a well-established business, seeing many happy customers both old and new. The recession: At the end of the day it is our loyal customers that have kept us going during the recession, some of which have been using our services right from day one of our company forming. We really do have them to thank for all of their kind recommendations. Of course like all other companies the recession has been a worrying time but this is where we have found successful companies survive and we have made it through. Our self-employed skilled and unskilled workers receive training in any field we feel necessary or in which they express an interest in, whether it be being shown how to plaster or to renewable energy training courses – we strive to give our workers what they require to be the best at what they do. We actively have regular meetings with all of our team which includes health and safety to make sure everyone is aware of it and stays within the guidelines.

After

We are primarily a family business having five members of our family in the business which makes for a close knit team; we all fortunately get on well and have one goal in mind- to keep striving to sustain our very successful business”.

Many of our customers ask about the renewable energy side of things and most find it an ideal time to have their renewable energy installed at the same

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Excelsior Panelling Systems Ltd Established in 1978, Excelsior is currently celebrating 35 successful years of business in the construction industry, a remarkable milestone, in which time they have grown into a thriving outfit of 51 employees, with an annual turnover of 5.4million in the last financial year. 34

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As with any successful company, their achievements wouldn’t have been possible without the hard work and dedication of their staff, the continuous support and resounding partnership off their suppliers and their happy and satisfied returning customers. Throughout the years Excelsior has completed many major projects, both locally and nationwide, that has set them aside from their competitors. Most recently Excelsior has completed installations at Derby Civic Offices, Priory Tennis Club and Snow Hill 2 Office Development, to name but a few. In the current economic climate, Excelsior has aimed to remain competitive with their pricing, whilst maintaining their high standards of workmanship and production. They work alongside their suppliers, contractors and architects to ensure that they are offering the best quality products, at the lowest prices available. Despite the devastating effect the recession has had on the construction industry in recent years, Excelsior is working hard to ensure that they continue to strive as a successful company, with the aim of meeting all their clients’ requirements, no matter how big or small.

All levels of durability are catered for to meet our client’s specification requirements and commercial constraints, always combining innovation with practicality. With a combined factory, office and showroom space of some 30,000 sq. ft, and the latest in production machinery we are continually striving to meet and exceed all of our client’s expectations. Dedicated and professional teams of Sales Estimators, CAD Draughtsmen and Contracts Staff are readily available to provide technical assistance and guidance through our product ranges relative to individual project needs. Furthermore, we offer an installation service where we survey and manage the on-site process. Our experienced site fitting teams are fully trained and equipped with trade specific CSCS cards to ensure that our products are installed to the quality standards to meet our client’s expectations.

Our Staff It is the calibre of the people we employ that lies behind our success. We employ staff that are passionate about their profession and take pride in their work, ensuring our clients have a positive experience of working with our business.

What Makes Excelsior Different Our team represents a winning blend of expertise and experience in customer relations, design development, manufacturing, project management, logistics and equipment installation. Our core values and ethics help us make the right choices, not just for our business, but for our clients too. Everyone at Excelsior Panelling Systems has a thorough understanding of the demands of the marketplace which lets us offer you a unique service.

Our Products Cubicles & Washrooms We have an extensive selection of WC and changing cubicles, duct panelling and vanity unit systems to suit all environment and budget requirements.

What We Do At Excelsior, we have undertaken the manufacture, supply and installation of bespoke washroom products in all washroom environments since 1978. We have an extensive selection of WC and changing cubicles, duct panelling and vanity unit systems to suit all environments; from schools to office developments and leisure centres to hospitals we have a solution to your requirements.

Vanity Units At Excelsior we offer an extensive range of fully framed Vanity Units providing our customers an excellent selection of worktops surface finishes suiting all environments. We have designed our Vanity Units to offer a solution for all budgetary and specification requirements, always with quality and durability in mind. Furthermore, we specialise in Post-forming Solid Grade Laminate allowing us to guarantee that when used our SGL vanity tops are impervious to water penetration, ideal in educational and heavy use environments.

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2. Select - HPL - High Pressure laminate 3. Option - MFC - 19mm Melamine Faced Chipboard All our duct assemblies are bespoke manufactured to suit site requirements and detailed to accommodate sanitary ware and DDA provision.

Lockers Our extensive range of Lockers and Bench Seating will satisfy all your changing area, cloakroom and personal storage requirements. We specialise our products in the leisure, education and work place facility environments.

Washroom Accessories UK â&#x20AC;&#x201C; Our latest venture Wall & Duct Panelling At Excelsior we offer fully framed, pre-hung washroom duct and wall panel systems with all face panelâ&#x20AC;&#x2122;s factory mounted onto either timber or metal sub frame systems. (To suit environment conditions) We offer three different panel specifications as standard to suit all budgetary needs and wet or dry environments: 1. Mariner - SGL - 12mm Solid Grade Laminate

Alongside our successful Excelsior company website, we have also recently launched our latest venture into the washroom accessories market. Our new washroom literature and website are proving to be very popular amongst our current client base and are also introducing new customers to our escalating levels of service. www.washroomaccessoriesuk.com www.excelsior-cubicles.co.uk

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My Role within the Company As part of the successful marketing team we have in place, we are always looking at ways to stay ahead of our competitors by implementing new and innovative washroom systems onto the market, to offer our clients a variety of contemporary and exclusive options to suit all budgets and specifications. Our latest cubicle systems, available from 2013 are our Optik range and Planar range.

About Washroom Accessories UK Washroom Accessories UK has been created to utilise over 40-years of washroom knowledge and expertise. Washroom accessories are a critical element of any successful washroom environment and we have a commitment to work with you to ensure your washrooms are both aesthetically pleasing, but also function in-line with the user’s needs. Being part of Excelsior Panelling Systems Limited, we can undertake the manufacture, supply and installation of bespoke washroom products in all washroom environments. We have an extensive select of washroom accessories products to compliment our cubicle ranges to suit all environments from schools to office developments, leisure centres to hospitals we have a solution to meet your requirements All levels of durability are catered for to meet our client’s specification requirements and commercial constraints, always combining innovation with practicality. With a combined factory, office and showroom space of some 30,000 sq. ft, and the latest in production machinery we are continually striving to meet and exceed all of our client’s expectations.

The Planar range cubicle system allows us to offer two truly durable cubicle systems in either 20mm or 12mm Solid Grade Laminate, whilst providing a sophisticated and premium sleek Rebated Flush Facade Frontage. The use of attractive Purpose designed Stainless Steel Ironmongery finish of a system that is equally at home in a prestigious office development or a new school academy. (I have attached an image of a recently completed project at Hunters Hill, Bromsgrove that implemented the Planar range with the enhanced capability of digital print screening – an additional service we offer). The Optik range glass cubicle system can be specified for both shower and WC purposes, offering an attractive and stylish visual solution that only glass can. Quality stainless steel bolt through fittings and head rails in conjunction with the white screen printed toughened glass panels complete the sense of quality and luxury associated with the product. (I have attached an image of a recently completed project at Edgbaston Tennis Club, Priory Road). In order to strive in the industry, it is important for us to take on board the requests and suggestions made by our clients and suppliers, to help us continue to improve our business. Therefore our dedicated team of professionals are always working on fresh and new products to bring to the market, innovative marketing strategies to rival our competitors and a professional and hard working level of service to every project. At Excelsior we understand the importance of our customers and take pride in all aspects of our work, to ensure that they remain satisfied with our high standards and quality of service for many years to come.

Affiliations

The British Laminate Fabricator’s Association offers an assured source of supply for fabricated components using high pressure decorative laminate.

CHAS is established as the market leader for health and safety pre-qualification in the UK. It is a non-commercial scheme available to suppliers (those who provide goods and services) and to organisations (buyers) looking for suitably competent suppliers.

ISO 14001 was developed to provide a management system to help organisations reduce their environmental impact. The standard provides the framework for organisations to demonstrate their commitment to the environment. Registration to ISO 9001 (or other quality/management standards) provides objective proof that a business has implemented an effective quality management system, and that it satisfies all of the requirements of the applicable standard.

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TEAM-WORK HELPS J.B. INDUSTRIAL DOORS GET THROUGH THE DIFFICULT ECONOMY WITH a dedicated team of 10 staff members, J.B. Industrial Doors is a small, family-like business that aims to provide a highly focused and quality driven service, ensuring that legislation, best practice and customer delight are achieved or indeed exceeded. 38

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THE COMPANY J.B. Industrial Doors was part of the J.B. Group of Companies that also included J.B. Garage Doors and J.B. Gate Systems. The Group was founded in 1972 by Jim Byrne and John Baker to create and serve a growing market for all kinds of garage doors and accessories. In May 2011 Jeremy Tettmar and his wife Sharon became the current owner of J.B Industrial Doors Ltd. Jeremy has been involved in the Industry for over 25 years and has enormous experience in both the industry and management of the Company. He is assisted by Janet Macrae who has worked with the Company for over nine years. Janet’s role within the Company has been vital to the progression which has led to the extensive list of clients the company now has. J.B. Industrial Doors have been appointed Hormann Industrial Door distributor for the South East for over thirty years and have the full backing of Hormann. The Company also has a long working relationship with Door Systems Installations Ltd, experts in Automation hinged, straight sliding and revolving doors to complying with new disabled legislations, SWS, A1 Shutters, Indupart, Pella Parthos Internal Folding Partitions. Over the years The Company has shown a steady growth and now offer the supply and installation of industrial doors, loading bay equipment, acoustic folding panels and power operated gate systems with a comprehensive stock of all components. They operate nationally from their Head Office in Maidstone Kent, situated just off the M20 and close to the M26/25 and approximately one hour from Central London.

“Over the years we have worked hard to maintain the high calibre of all staff that our clients have dealings with, and keep our account management running at a consistently high level. The office staff are always efficient in reacting to all requests i.e. RAMS. Clients are always kept informed on the status of other requests such as quotations. The guys on the ground, that carry out the works, are trained to be proficient, friendly and at all times professional. We can achieve this successfully because we are a small, family like business and we are able to deal with any issues as soon as they arise,” shares Jeremy.

SUCCESS J.B. Industrial Doors’ success has been built on its ability to source a range of products with both speed and efficiency. The Company are proud of its highly qualified installation/service team and also the Team of qualified Subcontractors at their disposal. All engineers are CRB Enhanced Certificate. They have had contracts with Surrey County Council, East Sussex Council, Kent County Council and YJL Infrastructure, where they installed roller shutters for the new Ebbsfleet Railway Station, part of the high speed link in Kent. They currently have contracts with local authorities, airports, MOD and several private organisations, to name a few, in and

J.B. Industrial Doors operate under the mission statement that ‘a company is only as good as the promises it keeps’. The company has sufficient resources to provide skilled and experienced engineers on a 24 hour Reactive and Emergency Breakdown Service, 365 days a year. They always strive to attend site within two hours of any requests, during normal working hours and outside of normal working hours. Our initial aim is to always secure our customers premises with a rapid repair service to ensue. Each service is accompanied by a fitter’s report and if repairs are required, they provide an estimate. Their approach has proven to be successful, and the company boasts a turnover of approximately £500k. Looking forward, they hope to achieve a steady growth in the business while continuing to offer a professional, friendly, reliable service to their existing and new client base.

around the South East.

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BEATING THE RECESSION “We have existing clients with whom we have worked with for numerous years and what has helped us through the recession is that we have a thorough understanding of these clients’ businesses and the critical nature of some of the door systems that they have,” explains Jeremy.

Additionally, the company always strive to be flexible to their clients’ operational needs which include working unsociable to hours to meet their requirements. Managing a waste control system has also proven to be an important strategy as it has ensured that the company remain cost affective and enabled them to pass on savings to clients.

“We also keep in regular contact with them, with very clear work schedules in place and review costs yearly, so that we remain cost affective”. Recent feedback from clients have shown that they are happy with J.B. Industrial Doors’ forward planning and anticipation of their needs, that their reports are sent out on time, and their aftercare service is excellent because they raise and communicate their recommendations regularly. Clients also report that once requirements have been discussed for invoicing purposes, at the start of the contract, very few issues have arisen. “Many of our clients are not your typical nine till five operation, so understanding their needs, our professionalism and flexibility in working in extremely busy environments is invaluable to them. When responding to enquiries and tenders, from new clients, we aim to be as helpful as possible, giving technical advice tailored for their specific needs and requirements,” says Jeremy. The coping strategies that J.B. Industrial Doors have used to get through the recession include focusing on good team work to enable them to provide excellent customer service, both from office staff and from site operatives, ensuring that they give their existing clients no need to seek an alternative.

IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 920 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK

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19 YEAR OLD JOSH ASTIN ATTRIBUTES FAMILY SUPPORT , TO JRA S SUCCESS WHILE many teenagers make up a good percentage of the countryâ&#x20AC;&#x2122;s unemployment rates and many more struggle to afford university, one Yorkshire teenager refused to allow the current situation to get the better of him by setting up his own business at the age of 18.

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19 year old Josh Astin set up his business, JRA Commercial, 18 months ago with the help of his father, Richard. They started with just £100 between them, and Richard’s 40 years of experience within the aluminium and glass industry. Initially the company sold a wide range of products, but after realizing the high saturation of the traditional Aluminium and Glass industry, they decided to specialise in Fire Rated Aluminium. This has allowed JRA to capitalise on an emerging niche market within a strong, existing industry.

EXPANSION During their 18 months of trading, JRA Commercial has seen rapid expansion, and now has a total of five employees. According to Josh, in the first six months, they did not fully know what they were doing, and sold all types of products, but their move into a specialist market meant that they could achieve targeted expansion.

ago. Josh believes that this is due to the fact that both father and son have been working towards the same end-goal, and have kept building up the business together,

PRODUCT RANGE JRA Commercial specialise in the fire rated sector of the industry. The company also manufactures a vast range of products and systems to go alongside their fire rated product, bringing buildings to life and encapsulating the latest technology. All their aluminium windows and doors are bespoke and are crafted by their experienced British aluminium engineers to a superior quality. They are the first, and currently the only company in the UK to manufacture a fire proof automatic sliding door. They work in tandem with Alu-Prof who makes the fire rated extrusions. They are also the only people in the UK to produce fully fire rated Aluminium screens and curtain walling, withstanding both integrity and insulation for up to 60 minutes. “The aluminium fire-proofing systems that we are able to offer are cheaper and lighter, and unlike other systems they are fitted with special inserts which give them both insulation and integrity; they are able to stop both flames and heat from passing through,” explains Josh.

“I’d really like to expand internationally,” says Josh, “We already have links in India and are really focusing on Qatar at the moment. We offer a unique product and this has really helped”. Over the last year, JRA has been working to expand to the Middle East, specifically Qatar. They have just secured financial backing to build a 64,000 sqft factory in the country’s capital, Doha. They already have a workforce of 30 fitter lined up to begin working in the country.

The recession has made it difficult to survive and thrive, but JRA have managed this through strategic planning and successful networking. Josh and Richard came up with the idea together and have had to undergo a large amount of training to allow them to get where they are today. “I’m 19, and if it wasn’t for my dad I would never have been able to do it. It is a difficult economy and there is really not much support out there,” shares Josh. “I will always be grateful to him for helping me realise my ambition”.

The company will also be rebranding and redesigning their website to reflect both branches (UK and Qatar) and launch the JRA Group. Josh already has some very ambitious ideas in regards to apps on the site based around customer satisfaction and order tracking. He is hoping that the newly designed website can go live within the next few weeks.

FAMILY SUPPORT As a father-son business essentially, JRA Commercial has seen tremendous success from its inception 18 months

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INTERNATIONAL AWARD WINNERS, LDA, VALUE CREATIVITY AND INNOVATION ABOVE ALL CREATIVITY is pivotal to every project undertaken by Light and Design Associates (LDA). Established in 1991, the London-based company are constantly seeking new ways to broaden their levels of creativity in order to provide clients with the most innovative lighting designs. 44

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As a private independent architectural lighting consultancy, LDA provide purely a design service to their multiple clients across the globe. Currently, the company have projects running in Norway, Dubai, Qatar, France, Poland and Switzerland, to name a few.

Training is taken very seriously at LDA, and staff often attend seminars and exhibitions to broaden their skills and experience. Networking with people from other creative industries (e.g. artists) is also an important part of the process as it helps the company to be more innovative than their competitors. “Stretching out to other professions that may influence design is something we always try to do as it allows us to become aware of other parameters and skills,” shares Lee. LDA boast extensive expansion in a wide variety of works, including historic and contemporary buildings. Additionally, they complete jobs in both the residential and retail sectors. With their varied workload, being so highly creative is key, and it is this flexibility in creativeness that ensures the company adds value to all the buildings they work with. LDA are very proud of the fact that all staff make contributions to output, ensuring that they can combine the very best input to achieve outstanding results.

CUTTING EDGE SERVICE LDA aims to give their clients the best service possible while maintaining high standards and creativity. Their personalised service sets them apart, as the same person works with the client from start to finish, offering design solutions through highly creative exercises to achieve the very best results. As they work in all market sectors, the company have a broad range of experience, ensuring that they are able to effectively deal with each project individually and within their client’s wider circle. “We look at each project individually,” says Lee, “No one project is any better than another, we try to give 110 per cent to all our projects!” The continued working relationships that LDA maintain with their clients speak volumes on the company’s rate of success. A large amount of their business is repeat business from satisfied clients, some who have a 10 year history with the company.

CREATIVITY

NATIONAL & INTERNATIONAL AWARD WINNERS

With everything completed in-house, LDA have been in a good position that allowed them to expand despite the recession.

LDA have won numerous awards over their years of trading, and in the last year alone they have won a handful for their work on just one project, the Qatar National Convention Centre.

“We are a highly creative team and offer solutions that no others offer,” says the company’s Owner and Director Lee Prince. Along with their creativity, the company value team work and ensure that the same operatives see a project from inception through to completion.

QATAR NATIONAL CONVENTION CENTRE – A CASE STUDY Commissioned by the Qatar Foundation as part of Qatar Education City, The Qatar National Convention Centre is an unparalleled convention facility, boasting iconic design and cutting edge facilities in a world-first green-technology venue. The building houses 10 multifunctional halls to host World and Regional conventions, Educational lectures, Concerts and Recitals. It has 40,000m2 of exhibition space for Global Exhibitions, Presidential banqueting and National events. The building was the concept of renowned Japanese Architect Arata Isozaki as part of his Education City master plan and

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realised by Executive Architects RHWL’s London and Berlin offices. The Centre boasts a stunning signature façade, a 250 metre long, curved steel tree structure reaching up to support the exterior canopy. The design of the building was inspired by the local Qatari icon, the Sidra tree, symbolizing Qatar Foundation’s three key pillars of education, science and research, and community development. The tree is a beacon of learning and comfort in the desert which traditionally provided shelter for scholars and poets to gather, and to exchange and share knowledge. The lighting design brief was to fully engage with the multi use nature of all spaces comprising all halls and an exceptionally large VVIP Foyer also used for exhibition and performance. The lighting systems were to not only enhance and compliment the buildings function but offer a “stand out” piece of architectural lighting to be the talk of the Region.

QNCC’s sheer size, sensational spaces over three levels and high-tech solutions set new standards: • • • • • • • • • • •

40, 000 m2 of exhibition space Conference hall for 4,000 delegates 2,300-seat lyric style theatre Three additional tiered auditoriums Theatre-style seating, banquet space for up to 10,000 in exhibition halls Total of 52 meeting rooms Spacious pre-function, exhibition foyers Luxurious lounges, hospitality suites Dedicated registration desks, business centre, media rooms Press Studio TV Studio

The 2300 seat Lyric style Lecture Hall, has fully integrated house and production lighting control systems for seamless handover between the two systems. Using multiple DMX universes with touch screen house lighting support units, sitting on a backbone of optical fibre hard connected between a series of local distributed intelligent palettes and full WiFi connectivity, the system can be remote monitored and locally controlled. Perforated planar ceilings conceal the high level lighting bridges, these are back lit to provide an architectural accent RGBW colour change LED inground recessed uplighting provides a soft colour wash to copper mesh acoustic walls. The colours may be either preset or adjusted through the main lighting desk to suit a particular event. LED aisle

markers also recessed in ground at the end of each seating row provides way finding for delegates and audiences. The 750 Seat Overflow Hall also benefits from a fully integrated house and production lighting system. This hall uses automatic lighting bar lowering with chain climbing hoists to permit rigging changes or lamp replacement to be undertaken from ground level. RGBW colour change LED inground recessed uplighting provides a strong colour was to heavily modelled walls to wainscot level and uplighting to vertical timber banded panels from wainscot to ceiling plane. Pre programmed multi scene colour change has been provided to enhance some public events. LED aisle markers are also used for way finding. Conference Hall 4000 seats / 2000 seat banqueting venue, LED colour change back lit disc panels provide ambient light, these panels are dynamic and can be lowered to the floor for maintenance purposes. Circular dynamic lighting trusses with controlled spot lights for banquet use surround each of the discs. These can be set at defined levels for public use and lowered to the ground for rigging and maintenance. Dynamic chandeliers (Oyster Lights) with back lit LED colour change panels viewed through arrays of Swarovski crystal allow the room to be colour set and balanced with the back lit discs. The Oyster lights are motorized and silently raise lower, open and close. They may be set to different levels or lowered to all the same level using a pre programmed lowering sequence. The purpose of the chandelier lowering and opening was to change the aspect ratio of the room when being used as a banqueting facility. The chandeliers span 5metres when opened and give the impression of a lowered ceiling height. The main Exhibition hall is a vast internal space with floor to

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soffit height of 16 metres. The room is lit in exhibition mode by a series of motorised square light trusses housing a full production lighting rig. High bay discharge lighting above the production rig is used for general lighting to enable “get in / get out” of exhibition trucks and equipment. The VVIP Entrance foyer and registration area benefit from 5Mx5M square LED colour change back lit light panels DMX controlled with full colour change and dynamic lowering to allow the aspect ratio of the space to be adjusted. A full entertainment Lighting rig comprising square section lighting trusses each with twin synchronised chain climbing hoist raise and lower system, housing 280 moving head projectors with full colour change, rotating GOBO’s static gobos and dimmers, used for painting fabrics onto walls and floors and lighting the Sidra tree structures expressed at the entrance. Trusses also house emergency lighting and 100 dark light flood lights using UV black light lamps. Leather wall to foyer side of lecture hall lit with 4000 star point LED lights DMX controlled and sequenced to graze over the curved leather wall with colour change.

Lecture Theatre Darklight Downlights: Erco Lighting Lightcast RGB Uplighting: Alleays Instruments bespoke system. Aisle Lights: ERco Overflow Hall Bar mounted Down Lights: ETC 575 source4PAR Emergency: Light Projects Ltd Birdies. RGB Uplighting: Allaeys Instruments bespoke system Convention Hall Oyster Lights: JT Kalmar Back lit Disc Lights: JT Kalmar Down lights / wash lights to room perimeter: ERco Foyer Inground up lights: Lumiscape Star wall RGB: Allaeys Instruments bespoke system Moving head projectors: Martin Professional. In built Kiosk Lighting: Light Tiles by Allaeys Instruments

Strand Visionet controls remote pre programmed using WYSIWYG software uploaded on site for several pre-staged events. System also integrates with security, production lighting, Building management etc..... Facade lighting, exterior landscape lighting, Halls 5 to 10, VVIP Suite, press centre, TV studio etc is not described here.

Success of the solution This building has been exceptionally well received in the Region and used to host UN conferences, World Gas / Petroleum Exhibition and Kevin Spacey’s Richard 111 production in the Lecture Theatre.

Equipment Used:

Lower Ground Drop off area Chandeliers: Aquila Lighting Downlights : Erco Stair Lighting: Delta Light Cold Cathode: ACDC

VVIP Entrance Colour change moving head projectors: Martin Professional MAC’s Dark lights : Sill projectors Emergency lighting: Light Projects Ltd Birdies Back lit square colour change panels: JT Kalmar

Exterior lighting Facade flood lights: Lumiscape and BEGA Tree Uplighting : Lumiscape Walk way in ground Linear Lighting: iGuzzini Linear Luce

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Shopping Mall Forum, Duisburg, Germany

BERLIN-BASED LICHTVISION BOAST WELL TRAINED STAFF AND INTERNATIONAL EXPERTISE ‘LEARNING worldwide to become a global trend setter in Lighting Design’ is the mission statement around which Lichtvision operate.

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Founded in Berlin 1997 by five partners, the company currently employs 25 people within its four global offices. Four of the partners are still running the business, which has expanded to London, Munich and Hong Kong. With a highly competent international team, Lichtvision are providing high-end lighting design solutions for architecture, interior design and exhibition in Europe, Middle East, and Asia.

2011 Major Project Appointment: Downtown Doha (25 buildings in new city centre of Doha) April 2011 Establishing Lichtvision London 2011 Major Project Appointment: Crystal of Baku (Eurovision Song Contest Venue 2012) January 2012 Founding Lichtvision Hong Kong February 2013 Major Project Appointment: Changi Airport Singapore, Terminal 4

MILESTONES Lichtvision’s management structure is different to most other lighting design consultancies. The company are not a ‘one man show’, but a professional – and for their business – quite large office. Additionally, their international offices and team are helpful to develop a global brand. In terms of design, the staff are very well educated and experienced in day lighting and lighting controls design. Both will be a major trend in future lighting design.

Additionally, the company currently boast an impressive turnover of €1.8m. This has bee achieved through their dedication and ongoing innovation, although the fact that the recession was not a big issue certainly helped. During the last few years, Germany has still remained fairly stable and this meant that Lichtvision had the capacity to acquire new projects in the Middle East at this time. Their international presence has been a major factor in making them less prone to being affected by both regional and continental crises. Looking forward, Lichtvision is hoping to expand in Asia and further establish their presence, perceptively redirecting resources from the Middle East to South East Asia. They are also hoping to develop business within the South Americas.

daylight use, energy saving technologies, maintenance aspects and light pollution. However, not all clients are willing to provide a sufficient budget for an energy saving technology. Hence, it is always the company’s target to provide an efficient and intelligent concept. Internally, they are using 100 per cent renewable resources for electricity and are compensating their flights as much as possible. The company does not own any car; more than 90 per cent of their team travel using public transportation, which is sponsored by Lichtvision.

TRAINING Depending on their role within the company, team members are sponsored and exempt from work to visit major conferences (eg. Professional Lighting Designer Conference 2013 Copenhagen) and trade fairs (eg. Light & Building 2014 Frankfurt). Additionally, Lichtvision provides internal education in terms of project and product presentations as well as specific topics like background of lighting controls or day lighting.

As well as winning more than 25 national and international lighting design awards in past 10 years, Lichtvision have reached a number of significant milestones, some of which are listed below: July 1997 Founding Lichtvision 2002 Major Project Appointment: Pergamonmuseum Berlin Refurbishment (largest and best known museum on Berlin Museum Island) August 2009 Establishing Lichtvision Munich 2009 Major Project Appointment: National Stadium Warsaw (FIFA Stadium for Euro 2012) 2009 Major Project Appointment: City Castle Berlin Reconstruction (Germanys largest cultural building investment)

HEALTH, SAFETY, AND THE ENVIRONMENT Lichtvision moved premises two years ago and started this process with a team survey about needs and wishes regarding room and space, furniture, sound and lighting. The result was incorporated into the new office design and focuses on strengthening staff wellbeing at work. Environmental aspects has always played a major role in Lichtvision’s philosophy and design in terms of

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CURTAIN WALLING FACADES SEES SUCCESS BY FOLLOWING MAGAL GROUP CODE INVESTMENT – in both people and technology – is a key element of the mission statement at Magal Curtain Walling Facades Ltd, a UK-based company for the production and assembly of cladding, curtain walling, and window systems. 50

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This has been a particularly significant achievement in light of the recession, as the company, like every other, was affected, although they still managed to maintain high levels of profit and turnover.

MAGAL FACADES MAGAL ENGINEERING GROUP The company is the construction division of Magal Engineering, a high precision engineering company and supplier of safety critical machined parts to the automotive industry. Magal Engineering has a rich history dating back to 1955, with the Magal Engineering Group officially being set up in 2003. Since then the Group has seen continued growth, making a number of significant acquisitions and alliances, and launching services worldwide. Additionally, they have been chosen suppliers for a number of multinational companies (including Ford and Renault), assisting in their ambition to be on the map. Today Magal Engineering has bases in seven countries across the world, including India, China, and the USA. Their most established presence, however, remains in the Europe with three facilities in the UK alone, and five more across the continent.

Magal Engineering launched its facades division in 2006, applying the manufacturing techniques it uses so successfully in the automotive industry to the construction sector. As might be expected from a manufacturer of safety critical parts such as power steering systems and brakes, the cladding, curtain walling and window systems the company manufacture a superbly machined to very tight tolerances – In some instances 100 times tighter than other systems widely used in the UK. This proven track record of producing cladding and unitised products to exceptionally high standards to tight deadlines and competitive prices has made Magal Facades the company of choice. Magal Curtain Walling Facades is a highly ambitious company that currently manufactures curtain walling for prestigious blue chip clients. With four central team members, the company has a vision of growing to achieve a £50m turnover in the next two years, concentrating on design, fabrication, and installation.

MISSION STATEMENT Magal Curtain Walling Facades, along with the rest of the Magal Group of companies, define their mission statement as follows: “To achieve continuous growth through investment in people and technology, and to be a profitable company that promotes quality, customer relations, and lean manufacturing systems as the central theme of our culture”. The company is committed to anticipating, understanding, and meeting the needs of their customers, as well as being active members of the communities they work in by accepting and promoting environmentally friendly practice. Additionally, they are intent on ensuring their continued success by using innovation, team work, and lean operations to achieve both quality and profit. The company are committed to their employees and regularly promote opportunities for personal development and fulfilment, and always ensure that they are providing a safe working environment.

All together, the group employs almost 800 people, and their sales forecast for this year alone is in the region of £72m. The Magal Group of companies are committed to achieving quality excellence through standardization of quality systems, the continual improvement of process capabilities and further enhancement of lean manufacturing. The Group has won a large number of awards, and last year was ranked 84th in the Sunday Times Magazine for the fastest overseas growing UK private company.

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, FROM the Anvil is a family run business set in the heart of Mid Wales.

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TRADTIONAL PRODUCTS Over the last 15 years, the company has been designing and making their products in the traditional way using forged steel, combining strength and beauty. Each piece is hand crafted creating ironmongery that is individual rather than mass produced. ‘From the Anvil’ has revitalised the blacksmith’s craft, manufacturing beautiful individual items. Their range is widely distributed throughout the UK and abroad. The collection comes in a choice of finishes to compliment any property. Through careful research and development, the business will continue to add to the collection, creating more hand forged products. The company has supplied products to be featured in a number of film productions and historical buildings. Their product design is very different to other ironmongery suppliers. ‘From the Anvil’s’ collection of original and exclusive ironmongery has been designed and developed over the past 15 years to produce two quality collections, the Traditional Range and the Wenlock Range.

STOCKISTS The business aims and objectives are to work closely with their stockists to strengthen their product brand, making customers aware of the unique hand crafted products available. The company has stockists throughout the UK already promoting, stocking and selling the ‘From the Anvil’ brand. Despite the very challenging trading climate, they have increased production and achieved increased sales of their products.

DEDICATED TEAM The Traditional Range is made up of meticulously hand-crafted pieces of ‘artwork’ created by their master craftsmen, using traditional methods of hand forging on an ‘Anvil’ and represents a major part of their collection. The ironmongery in this collection combines both traditional designs and functionality with exceptional beauty and style and consists of a choice of four finishes, to suit all tastes. The Wenlock Range is a new avenue for the company and has recently been designed and developed to bring an added dimension to the collection. The range includes door, window and cabinet furniture, cast and machined to the very highest standards to produce beautiful ironmongery in a choice of eight finishes.

The business has a valued core dedicated team of employees who are passionate about their products, understand the importance of excellent care and service, and work extremely well together. The staff turnover at the company is low, with many employees being with them for a number of years, contributing highly to the past, present and future success and achievements. They take a very proactive approach to operational systems, have strict procedures in place for their business management, health, safety and environmental responsibilities, and constantly review their systems to ensure efficiency and good business practice.

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STRONG TEAM, VAST RANGE, AND E-COMMERCE AT THE HEART OF SUCCESS AT MORE-HANDLES ‘MORE Choice, More Value, More Service’ is the mantra at More Handles, a specialist Architectural Ironmonger providing the most comprehensive range of door furniture and fittings available in the UK. 54

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Established in 2007 as an internet retailer of architectural ironmongery specializing in the supply of door hardware from the UK’s biggest supplier Carlisle Brass, the company has grown and evolved over the last six years to include a full Trade Counter selling a complete range of tools, fixings, sealants, hardware, and architectural ironmongery to the local and national joinery trade customers. They also boast one of the UK’s largest retail showrooms with a huge display of doors, door handles and associated hardware with thousands of products on display. The company’s large range of products means that they can cater for everyone, from retail customers replacing one handle, to working with Architects, Interior Designers and Property Developers on large-scale projects. The level of choice in the products they have available and in stock, along with the customer service and expertise offered to customers, sets them apart in a competitive field of trade.

those customers ordering online. The website is constantly updated with new products that the company feels fill a gap in the market and provide a quality choice to the customer at excellent prices. More Handles stocks the entire range of products from the Carlisle Design Group as well as from many different manufacturers, giving them access to all kinds of styles and designs that simply cannot be found anywhere else. It is the ambition of the company to be the supplier of choice both locally and nationally for all architectural hardware requirements.

Working closely with suppliers like Carlisle Brass to develop and market new products that keep pace with new design trends and customer desires has been an important part of their success.

STRONG TEAM As a family business, More Handles retains the values of customer service and recognises the importance of personal relationships and loyalty to customers, staff and suppliers. They always strive to build lasting relationships to the benefit of all concerned, and their partnership with Carlisle Brass as the

UK’s largest supplier of ironmongery is a case in point.

SUCCESS THROUGH ADVERSE CONDITIONS

CONTINUED GROWTH More Handles has recently invested heavily in a new company accounts system and website that allows them to cope with the increasing level of business. The company will continue to expand and progress all three sides of the business in Retail, Internet, and Trade. They are now in a position to launch and operate a number of internet sites for national and international business, with the relevant increase in staff numbers and investment in warehousing and display premises. The continued growth of More Handles is also related to the success of their internet business. Their e-commerce website; www.morehandles.co.uk provides customers across the UK with the ability to purchase online and receive their products on a next-day delivery service. A benefit for any customers visiting the showroom is that they receive the same internet prices and discounts as

Setting up a new company to achieve an impressive turnover in excess of £1.5Million, with continued year on year growth in a recession, creating new job opportunities, and providing a new level of choice and service to customers in the ironmongery trade, is among the milestones achieved by More Handles in the past six years.

The company’s 12 employees are rewarded with a company bonus incentive scheme which reflects the company’s success equally across all areas of the business. As a small business, More Handles believes that it is essential to have their staff trained across a wide spectrum of tasks so that they can easily manage holiday and sickness cover, as well as providing a variety to the employees’ work pattern and knowledge in the

Hard work and innovation has been key to their survival at a difficult time. More Handles started trading close to the beginning of the recession, and so have never known anything else. This in itself has been a strength for them as they have not been laden with the costs and issues carried by many of their competitors. The company’s unique location next to Carlisle Brass also means that they can offer a next day delivery on their complete product range without worrying about stock level issues. They constantly monitor and improve the website side of the business to provide customers with a clean, efficient and easy to use website that provides the products and service they demand.

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business. In addition to an in-house training programme they also encourage and fund their workers to train and work towards the industry qualification of a Diploma in Architectural Ironmongery sponsored by the Guild of Architectural Ironmongers.

Perhaps the most important factor for the continued growth and success of More Handles is the fact that the entire team not only enjoys what they do, but they also do it well!

More Handles operates a carefully controlled Health and Safety Policy with the assistance of outsourced specialists Adams Safety Solutions. They are keen on recycling as much as possible with regard to packaging and waste. The company maintains a contract with a local waste management company for the recycling of waste, and they ensure that their warehouse makes use of anything and everything it can to recycle packaging materials.

IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 910 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK nc_magazine http://www.facebook.com/NCMagazine

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MIDDLE EAST PRESENTS A WEALTH OF OPPORTUNITIES FOR NEOLIGHT SPECIALIST lighting design company, neolight, pride themselves on their vast portfolio of international work, particularly within the Middle East region. 58

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Owned by Creative and Managing Director Alan Mitchell, the company was set up in 2003 after Alan decided that he wanted to work on his own. This decision came after over 20 years of experience in professional lighting working on most project types across the globe.

and small, pretty much anywhere around the world. The company brings a wealth of experience and understanding to each and every project, and provides a personal service to each client to ensure satisfaction at every stage.

“Originally I wanted to be a director of photography,” shares Alan, “I studied film and TV design as a result, an experience which has given me a strong knowledge base on the importance of lighting”.

Alan is keen to expand the company, increasing the number of jobs. He is currently in the process of recruiting additional staff members to facilitate expansion, and particularly wants to focus on the Indian subcontinent through the company’s Sri-Lanka office. “I want neolight to be a well-known name when it comes to lighting design, and I am sure that we will do the best job possible, no matter what it is,” he says. Although expansion is important, the company does not want to get too large where they lose the personal touch they offer to clients. “By keeping it small, we are able to keep customer satisfaction high”.

LOOKING FORWARD INTERNATIONAL With just a small nucleus of staff based in four offices around the world, neolight prides itself in providing creative and technical solutions, whilst balancing this with the most up to date and energy efficient technology. The company’s head office is based in London, although Alan admits that there are no projects within the UK at the moment. Nevertheless, neolight have a significant amount of work that is constantly ongoing within the Middle East, and they manage this through their offices in Dubai. The company’s other two offices are in Sri Lanka and Malaysia, areas where they are hoping to further increase work.

Despite the fact that neolight saw a decrease in jobs during the recession, they have still managed to maintain a steady flow of work, mainly as a result of the excellent relationships they have with their clients. Alan is determined to capitalise on the success of the last ten years as the recession comes to an end, and believes that neolight is in a good standing to be able to successfully expand when more work becomes available.

International work is at the core of neolight’s success, with the first project they undertook also within the Middle East. Alan finds himself in the Middle East at least twice a month, maintaining a very active role within all aspects of the business. “There isn’t really an average day for me, although a lot of it is spent in trying to find new work opportunities. I do like that it is so varied, although I really enjoy doing more design work, especially with the interesting array of projects we undertake”. Having their four offices, and a further joint venture in Edinburgh, strategically placed means that neolight are able to work on numerous projects, both large

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ENVIRONMENTALLY-FRIENDLY NORTH WEST CONSTRUCTION ENSURES CONTINUED CUSTOMER SATISFACTION FAMILY-run North West Construction promises 100 per cent commitment to every project they undertake, as well as excellent outcomes. 62

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CUSTOMER SATISFACTION Established for over 30 years, the company employ in the region of 50 workers that range from administration to joiners and plumbers. Their key personnel have various aspects of experience of both construction and maintenance. The business boasts a multi-million pound turnover, and is committed to providing clients with the highest quality work. They are always in pursuit of excellence, and have a reputation for detail, precision, and safety. North West Construction work hard to ensure customers are completely satisfied and guarantee that they will tackle all projects right through from design to completion. From demolition to the everyday leaking tap, the company works with a high volume of customers. Among their major clients are Wirral Borough Council, Wirral Health Authority, and various other council and police authority contracts. Operatives have an extensive choice of PPE made available, including disposable overalls, goggles, gloves, hard hats, high visibility jackets, harnesses, ear protection, masks, and much more. Site specific risk assessments and method statements are carried out for each job and operatives also fill out a self-assessment sheet.

HEALTH, SAFETY, AND THE ENVIRONMENT North West Construction recognises that it is responsible for ensuring, so far as is reasonably practicable, the health, safety, and welfare at work of its employees. The company believes that the proactive management of health and safety issues as detailed in their health and safety policy is an integral part of its obligations to its employees and to the wider communities within which it works. North West Construction is CHAS accredited, and employ their own dedicated health and safety Advisor. All operatives are regularly educated via training or toolbox talks on a wide range of issues including manual handling, asbestos awareness, and the importance of wearing personal protective equipment (PPE).

As well as meeting their high standards of health and safety, North West Construction also promote a strong recycling policy. They have a wide range of machinery which allows concrete to be crushed on site, and other materials to be recovered and sorted for re-use or recycling. Demolition waste is sorted and processed, then transported from the demolition site to the waste and recycling plant, ensuring that a minimum of sorting work has to be performed at the waste transfer site owned by North West Construction.

pallet and re-used. Bricks are recycled to make Brick concrete with our own concrete mixers. Brick is also crushed and used for hardcore paper and cardboard is boiled and re-sold for recycling. All our recycling can be seen at our Bromborough yard.

•

All wood is shredded to be sold as animal bedding and various recycling processes. All wood that cannot be recycled is used to fuel our Bio plant in Birkenhead office and workshop.

North West Construction’s policy is to recycle at the demolition sites as much as is possible. Very often, more than 90 per cent of waste is processed on-site then transported to the plant. • Timber is cleaned and de-nailed, then resold • Timber is chopped for kindle • Timber is used for fuel on the Bio-Plant • Brick is cleaned then stacked on a

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FIRST YEAR OF BUSINESS A SUCCESS FOR PREMIER ARCHITECTURAL JOINERY FOUNDED just 14 months ago, Premier Architectural Joinery has achieved a considerable amount in the short time they have been trading. 64

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Part of the Premier Group, the company was formed after the Group acquired Ladymead Joinery a local joinery company. The company currently has ten members of staff and is headed by Managing Director Patrick Green and Operations Director Anthony Clark, who worked at the previous company. “Premier Group was looking for a local business to add to its manufacturing portfolio and this was the perfect fit” says Patrick

installations, and their work is almost equally split between domestic and commercial contracts. By keeping some of the original staff from the previous company, Premier Architectural Joinery has a combined knowledge in excess of 100 years, and specialize in high quality timber projects for the construction and refurbishment industry. They use the latest CNC processing equipment to produce both traditional and contemporary products quickly and accurately.

PROGRESSIVE GROWTH Since their establishment last year, Premier Architectural Joinery has seen considerable expansion through making significant investments and working hard to receive all relevant quality and installation accreditations. One of the first things the company did when it took over was to focus on hardwood and the top end of the market, and this has meant that they have largely been unaffected by the economic recession. “It has been a lot of hard work getting the quality and CE accreditation, but we have made very good progress. We are constantly redesigning and reworking the way we do things to ensure optimal performance,” explains Patrick. “We have a very good team who are involved in all the businesses within the group, and I think that is the reason we have been so successful. We empower people to think for themselves and contribute to the running of the business. In fact, we have a joke around here that it’s a sackable offence to say ‘we’ve always done it that way’. If there is a better way that someone identifies, we will implement it”. For the last year, the company has seen each new day as milestone. They are very pleased with the success and progress made in their first year, and are confident that going into the next year, they can definitely expand. They are having a purpose built new building that will more than double the size, and their significant investment in cutting-edge CNC technology has meant that they are currently working with plenty of capacity for expansion “We use modern technology to produce a very traditional product,” says Patrick. “We are able to produce traditional timber joinery in a quick and precise way”.

PRODUCTS With all their products produced in-house, Premier Architectural Joinery is in a good position to realizing their ambition of being the best there is in hardwood joinery. Among the work they undertake is listed period and contemporary

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ATTENTION TO DETAIL AND AN INTERNATIONAL PRODUCT RANGE ALLOWS RR STONE TO KEEP EXPANDING TRAVELLING is a vital part of the job for Richard Rogers, founder of Cumbrian based company, RR Stone and Co Ltd. 66

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The company manufacture and fit handmade granite, Westmorland slate and marble worktops. They stock, import, and supply a wide range of stone tiles, Ted Todd hardwood flooring and Franke Sinks and Taps.

• Franke Sinks & Taps • Mapei Adhesives and Grouts • Varme Electric Underfloor Heating • RR Stone Sealers • Dry Treat sealers • Treatex Hard Wax Oils • Nexus Pro Surfacing Systems RR Stone supply specially developed stone care products for cleaning, sealing, enhancing and maintaining all stone and stone like products. Their cleaners and sealers provide superb solutions for the care of their entire range of products as well as being widely recognised as perfect for treating similar materials available elsewhere.

PRODUCT RANGE Established in 2004, RR Stone is a company dedicated to bringing the very best to the market from across the globe. In fact, Richard has travelled far and wide, sourcing products which give his customers variety and quality. Among his extensive travels, Richard has been to India, Portugal, Turkey, the South Americas, and Australia, sourcing out suppliers and seeing what is on offer to ensure that they give their customers only the highest quality products. However, their ability to supply such a large range of internationally sourced products does not mean that they ignore the gems that are on offer locally, and their range includes the popular Westmorland Slates and limestones. The variety of their products means that RR Stone are able to cater for a host of different tastes, a factor that has been vital to the company’s success.

SUCCESSFUL GROWTH With many years of experience working closely with architects, builders and designers for commercial and private clients, RR Stone have achieved many beautiful results in both public and domestic settings. In their nine years of trading, the company has seen unprecedented growth, expanding twice to meet customer demand.

Through Richard’s ambition and dedication, RR Stone has grown from a small company to one that now carries out work for famous names, as well as smaller domestic clients. Their customer base is extremely varied, with work now coming in for nightclubs and restaurants who have undoubtedly heard of the style and sophistication that is associated with the RR Stone name.

ATTENTION TO DETAIL For Richard, it is not just about the products he supplies to customers, but also the experience they have that matters. His premises is based in the English Lake District, boasts a rich heritage, and Richard is clearly very proud of it. The building is an old bobbin mill – circa 1800 – and Richard has used all of its features to his advantage in terms of displaying products. Furthermore, he has rented part of it out to a local photographer, owner of Gatefoot Gallery which showcases and sells the work of Lake District artists. Richard has employed a number of staff members, all who uphold the company’s warm and welcoming nature, and for him his relationship with his workers is very important. By sharing his passions and ambition for the company, they are able to exude the same enthusiasm as they can see the direction the company is taking and feel that they are working towards something bigger. It is very clear from his approach to the business, his staff, and his customers that the business is only going to get bigger and better, perhaps becoming as wellknown nationally as it is within the North West currently.

All the company’s stone materials are suitable for interior and exterior installations and are designed for use as flooring as well as on walls. Their range of products is made up of only the highest quality stones from around the world. RR Stone sell to trade businesses and directly to members of the public and provide a floor fitting service. There are five showrooms that feature all their products on the premises. Here are some of the brands they stock: • Ted Todd Hardwood Flooring • Burlington Stone • Silestone by Cosentino

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TAYLORHOOD â&#x20AC;&#x201C; ALWAYS REACHING FOR THE TOP AIMING to be the best and aiming for the right clientele during the recession has been the approach that ensured Taylorhood Metalworks Ltd were able to start up their business and do well over the last few years. 68

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THE COMPANY Set up in 2010 by Chris Taylor and Neil Hood, the company now employs six members of staff has just recently expanded in January. Taylorhood Metalworks are manufacturers of high quality bespoke architectural metalwork, specializing in staircases, architectural balustrade and feature metalwork. The company has the ability to effectively manage the manufacture of all their individualised products. Chris and Neil worked together many years before they started Taylorhood, and once again came together after working in separate jobs with a wealth of experience and contacts between them. Both partners take an equal share of the work involved in running the company, which includes chasing work, meeting and greeting clients, site visits, and other large domestic works.

combined experience in the metal trade, Taylorhood has worked alongside top architects, producing work not only for blue chip companies, but also a large number of famous faces. Having the capability to design, manufacture, and install independently, or work with architects and designers, the company approaches every project with confidence and creativity. They are highly skilled and experienced within their specialist field of architectural metalwork, something that has been paramount to their growing reputation for quality, cost effective metalwork.

Taylorhoodâ&#x20AC;&#x2122;s attention to detail and demand for perfection ensures that from the initial brief to the final installation, client satisfaction is guaranteed. Their architectural metalwork includes bespoke staircases, spirals, balustrades, metal fire escapes, canopies, structural steel, shop fitting, and other general metalwork. The company always aims to see projects through from design to completion, on time and within budget.

QUALITY SERVICES Taylorhood Metalworks offer architects, engineers, contractors, and domestic clients exceptional levels of architectural metalwork quality on a diverse range of products, from simple walkways and handrails through to highly demanding artistic sculptures. They also provide full 3D solid works drawings for clients so they have full control over final design and visual appearance of their project. As an independent metalwork engineering business based in Washington, Tyne & Wear, the company offers a wide range of commercial and domestic metalwork services both locally, across the UK, and even internationally. With over 18 years

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SUCCESSFUL APPROACH As a company that was set up during the economic recession, Chris and Neil recognized that the region they worked in (north east England) was very competitive. As a company that always aims to be the best, Taylorhood looked further afield for business, targeting specific buildings and companies after extensive research. They also invested in advertising, a move which has been vital to keep them going.

are now self-sufficient, in turn ensuring that they are able to provide clients with an even more efficient service. In October last year, they also gained ISO 9001 accreditation, just more proof of their success. Looking forward, the company hopes to continue growing and to be the best at what they do.

Despite the challenging economy, the company has proven that they are resilient. When they began trading in October 2010, they had only a few band saws and pedal foot drills, but they have since managed to acquire a lot more equipment, especially in the last year, and this has ensured that they

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Thwaite Holme Kitchens & Bedrooms Limited 72

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At Thwaite Holme we have over 40 years experience in the fitted kitchens & bedrooms market. In that time our goals have always been the same: - to offer quality kitchens & bedrooms to suit the needs, tastes and lifestyles of each individual customer. We pride ourselves on the quality of each aspect of our products namely: design â&#x20AC;&#x201C; manufacture & installation. Our customers like the fact that each kitchen or bedroom is being designed and made for them and isnâ&#x20AC;&#x2122;t just coming off a production line. It gives them a feeling of actually being involved in the process. Team work is at the core of what makes Thwaite Holme a successful company. We have a very skilled workforce with years of experience in cabinetry and bespoke furniture who pride themselves in the quality of each piece of work they produce. It is because of this teamwork and commitment that Thwaite Holme have built up an excellent reputation in the local area. Most of our work comes from recommendations and word of mouth. Along with a bit of targeted advertising, an excellent showroom and new website we have been able to keep an enviable level of business during the recent downturn. As well as our private work we also work alongside architects and builders on new builds and renovation projects. This has become an integral part of our core business as once again we can cater for individual tastes. We are confident that all these factors will keep Thwaite Holme Kitchens well placed in an ever changing market.

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BRINGING THE LOWEST PRICES AND THE BEST QUALITY TOOLSTATION opened for business 2003, and is managed by an experienced team that is focused on working efficiently - keeping costs low so that customers enjoy reliable trade products at unbeatable prices. 74

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Industry-leading customer, warehousing and supply systems mean that while maintaining rapid growth, Toolstation continues to meet its promise to thousands of customers across the UK. Toolstation Sales Counters are designed to carry a comprehensive stock of more than 11,000 catalogue products and are open to everyone. Customers can buy in branches throughout the UK, every day of the week, or can place orders for free next-day delivery - in a branch, online at toolstation.com or on Freephone 0808 100 7211.

PRICE PROMISE When Toolstation publish catalogues or adverts they have to fix the prices printed. They often find ways of improving their prices and extending their range. Your local Toolstation and the company’s website may offer lower prices than those published in print. However you place your order we will always process it with a lower price if we have one. You can always check the latest prices on the company website. All prices quoted include VAT.

SERVICE PROMISE Toolstation’s aim is to provide you with the best service at all times. Their 100 per cent ex-stock means that their massive warehouse holds all the products - they never ship directly from manufacturers. In the unlikely event that things do not quite go to plan, customer can simply call Toolsation’s dedicated team on 0808 100 7211, and they will ensure things are put right quickly.

QUALITY & SATISFACTION Products are sourced from around the world and checked every time for quality and value. In aiming to fulfill their 100 per cent ex-Stock promise, from time to time the company may have to substitute particular products with alternatives of an equal or higher value. This means that items supplied may occasionally differ in detail from their online image. All products are guaranteed for 12 months from the day of purchase, and many are branded products which carry an extended manufacturer’s warranty. Customers can return any unused item to Toolstation within 30 days of receipt for a full refund. Simply send it to them in its original packaging or call their Customer Service team for advice. Their terms exclude the collection of unwanted goods.

BUYING FROM TOOLSTATION Toolstation aims to trade in a fair and reasonable manner. The company’s overriding concern is to provide customers with a service that will make them want to use the company again and again. Toolstation acknowledges that from time to time things may not quite go to plan, or they may make a mistake. Their Terms of Business detail how these situations are handled but if at any time customers feel that the service they have received is less than fair, the company urges them to contact them directly.. “Our ambition is for you to make Toolstation a habit. We know that if we put right problems fairly and swiftly you will probably still recommend us to your friends. Above all, we know it’s better not to have problems in the first place”.

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TOTAL WASTE MANAGEMENT â&#x20AC;&#x201C; LEADERS IN RECYCLING METAL WASTE OFFERING a wide range of services to their customers is what Total Waste Management prides themselves on. 76

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The family-run company currently employs 35 staff members and boasts a turnover of £21m. They are committed to offering their clients the complete recycling package, from Metal Recycling, Skip Hire, Waste Transfer, and end of life vehicle Solutions – they have a service that suits every application. Over the years, Total waste Management has built their reputation on trust, reliability, and professionalism that provides their customers with an efficient service to keep their production flowing.

THREE STEPS After years of listening to their customers’ feedback, Total Waste Management have formulated a three step explanation to demonstrate just how quick and easy it is to join them. The first step consists of discussing requirements – a member of the team will assess the client’s material on site, grade it, and give a free quotation in a matter of minutes. Then the company asks for a little more information, including the size of skip the client requires, and the payment plan that suits them best. After a size and price has been agreed, Total Waste Management installs the skip at a convenient date, time and location for the client. Their delivery vehicles are fitted with satellite technology to ensure drivers arrive at the correct location.

“My ambition for the company is to try and replicate my father’s (Gary Widdowson) achievements in recycling, owning Metal and Waste Recycling,” shares Commercial Director Justin Widdowson. The company was originally founded in 1964 by Justin’s grandfather Albert Widdowson, and has seen significant growth over the years. They started off with one yard in Edmonton and became the third largest metal recycling company in the UK, recycling over a million tonnes of material annually. “With two sites at present and a third on the horizon, we are moving in the right direction,” says Justin. Perhaps the company’s most notable milestone in recent years is the acquisition of Gillett Recycling in 2007, further excelling themselves in the waste sector. Currently, they are working on a number of major projects including Essex Civic Amenity sites, Glaxo Smith Kline, Improvement Works at Heathrow, JP Morgan, PWC, and Ford Motor Company. “We offer more services to our customers than anyone else, ranging from metal recycling, car breaking, skip hire, waste transfer, hazardous waste, haulage, demolition, and consultancy services. So when the phone rings we can always say yes,” explains Justin.

The third and final step of the plan is exchanging the skip. Once a skip is full, clients are advised to give the company a call to book the skip to be exchanged for an empty one within 24 hours. With their sophisticated computer software, the company are able to set up a web portal for clients to enable them to watch their load arrive at site and go through the weighing process in real time.

INNOVATIVE RECYCLING Total Waste Management has recently launched their Green Solution Scheme that aids their customers reduce, reuse and recycle all of their waste on site. By sorting their waste at source, it significantly reduces the impact to the environment. The company’s recycling rate is up to 93 per cent, their lorries are speed restricted from 55 to 52mph, making a 10 per cent saving on CO2 emissions. Additionally, they have ad blue in all their lorries to further reduce CO2 emissions.

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MULTI-CAPABILITY TTI GROUP MAINTAINS SUCCESS THROUGH RECESSION INVESTMENT in people and plant is a key factor that helped the TTI Group Limited navigate successfully through the recession. 78

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The Group provides a range of Heat and Surface Treatments to the UK engineering industry and is part of the Materials Technology Division of Aalberts Industries NV. Their services are delivered through seven strategically located sites. All sites are approved to the latest ISO 9001:2008 standard, with specific sites also offering approvals such as TS16949:2009, CQI-9, AS9100 and Nadcap Aerospace accreditation.

ADVANCEMENT Over the years, the TTI Group has reached a number of significant milestones. Their most recent achievement was acquiring Nadcap Aerospace accreditation to merit status within three of their sites, as well as ongoing success with all other quality accreditations; SC21 Bronze Award at one site. Over the last two years they have also worked to improve operational business metrics (eg - OTIF, Energy Consumption, Customer Satisfaction; Employee Satisfaction), achieved significant sales growth and made large investments in new plant. The Group boasts an extensive range of processes, capacity, geography, and technical capability. They strive to ensure excellent quality and customer service with fast response to delivery on time. Their workers all possess an intimate and wide knowledge of materials, applications and problem solving techniques, and display a high level of entrepreneurial capability. As well as their investments, creating a flatter structure across the Group and giving greater responsibility and empowerment for local management teams, as well as being open and honest, have all been important strategies to ensure the Group remained successful during the difficult economy.

The TTI Group aim to be recognised as the preferred supplier of Heat and Surface Treatments in the UK. Looking forward, they are working to identify and win new business to support ongoing and future investment opportunities.

HEALTH AND SAFETY The company regards the promotion of health and safety at work as a basic objective for management and employees it at all levels. It is therefore the company’s policy to do all that is reasonable to prevent personal injury and damage to property and to protect employees from foreseeable work hazards. It is the duty of management to take the necessary steps to ensure that the systems of work are as safe as is reasonably practicable, and that all plant and equipment is maintained in a safe condition and operated in a safe manner. It is equally the duty of the employee to exercise personal responsibility in preventing injury to themselves and their colleagues by working safely and adhering to company procedures designed to ensure safety at work. TTI endeavours to provide a safe and healthy working environment, and any person being aware of any way in which safety could be improved have the opportunity to advise their supervisor or line manager. Employees are expected to ensure a high standard of safety by: • Reporting all incidents that may have led or may lead to injury or damage •

COMMITMENT TO THE ENVIRONMENT The TTI Group recognises and accepts that concern for the environment is an integral and fundamental part of the company’s corporate strategy. They continually seek to minimise the impacts of their activities on the environment by recognising their responsibilities through the implementation of appropriate controls, procedures and practices. The Group commit to continual improvement of the EMS by deploying resources and appropriate controls to prevent pollution and care for the local environment. Policy identifies: Responsibility; Workforce Involvement; Training; Engineering and Safety; Energy Consumption; Waste Disposal; Impact to the local community and Solvent handling and use.

Reading and working in accordance with all Company regulations for the maintenance of health and safety that may be issued

• Following instructions and training given by the company • Being aware that safety is the responsibility of all • Participating in the assessment of workplace risks • Reporting, promptly, defects in equipment to management • Using all personal protective equipment (PPE) items • Responding to evacuation alarms in both practice and real event scenarios • Successfully completing the SHVQ / HS&E Module

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ULTIMATE WELDER TRAINING PACKAGE 80

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WELDABILITY Sif, the UK based “one stop source” for all welding products, has in the last three years worked to create the ultimate welder training arrangements. Working alongside the Welding Institute, the Association of Welding Distribution, the North Herts College in Stevenage and EAL Certification, the training course has been designed to cater not only for those starting a career in the welding industry, but for existing welders to improve their skills in both practical and theory aspects of all welding and fabrication techniques. In 2011 Weldability Sif established a Charitable Foundation, which is committed to investing in the creation of a network of Welder Training Studios across the UK to make structured welder training courses available to all interested participants around the UK. One of the first steps was the development of a range of foundation level qualifications to provide the underpinning knowledge required to support practical experience. A clearly defined qualification pathway was also established to illustrate the educational pathway from foundation level qualifications, right through to European Welding Engineer. Learning is supported at Level 1 to 3 with highly engaging e-Learning modules that provide comprehensive audio-visual, PC based instruction that covers the key aspects of each topic. The e-Learning package is supported by a 317 page full colour workbook that details each subject and provides regular activities and end tests to asses and record the progress of the Student.

knowledge of the cutting, welding and brazing processes. The complete learning pathway is then completed with a website dedicated to matching employers with those seeking employment www.ukweldingjobs. com allowing anybody seeking welding industry related employment to register for free and employers to browse profiles prior to contacting candidates. Students are also encouraged to register early and then add their qualifications and certification details as they gain them. The site also features the latest vacancies from the welding industry and the application process is optimised allowing candidates to apply for jobs with just a couple of clicks of a mouse! Steve Purnell, Marketing Manager at Weldability-Sif stated that: “Weldability Sif are keen to establish a regular throughput of young people into the welding industry with at least foundation level qualifications in welding, providing manufacturing businesses with a pool of people that already have a sound knowledge of the common welding processes. A small amount of application specific training would then present some very competent employees to prospective employers. The skills shortage is becoming critical and if young people do not start training now, there will be a catastrophic shortage of welder skills in the near future.”

Computer aided learning does not stop there, it continues with the VirtUWeld welding simulator that provides an opportunity to develop muscle memory, optimize stance, master torch geometry and enhance technique. VirtUWeld provides an immersive environment that replicates a physical welding workshop and dexterity guides provide constant feedback to prepare the learner for the move to the physical workshop. A range of Weldability Sif studios have already been commissioned across the UK with more due to open during 2013. Each studio includes practical welding workshops to allow learners to perfect welding skills and develop practical welding skills. A preapprenticeship (traineeship) program is being established to provide potential employers with a feed in of young people that possess sound foundation

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VRATZA LIMESTONE PUTS YOTOV STONE ON THE GLOBAL MAP WINNING the trust of their customers has been pivotal to the successful running of Bulgarian company Yotov Stone throughout the recession. 82

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ONGOING GROWTH Founded in 1999, it took only a short period of time for the company to gain an undisputed reputation as a leading stone supplier for the Bulgarian stone market. Over the years, the company has seen continuous growth, and has played an active role in terms of innovation and technology within the natural stone business in Bulgaria. It was not long before they were large enough to expand into the global market, and the company soon became a trusted international limestone supplier for major projects in numerous countries across Europe and further afield. Their premium Vratza limestone is now used by architects, landscapers, gardeners, designers, and homeowners all over the world. Working to the highest quality technical standards, Yotov Stone boasts the most modern facilities in the Balkans, and their equipment collection is growing quickly â&#x20AC;&#x201C; they now house CNC robots and other machinery only manufactured by leading names in the stone machine industry. They have completed many large-scale projects across Europe and the USA. The company are proud suppliers of Vratza Limestone for the Park Hotel Vitznau in Switzerland, some projects in Sweden and Norway, Austria, and of course in Bulgaria - the Urban Model (Urban Building of year 2012 in Sofia, Bulgaria) and many other ongoing works including the Academy of Art in Sofia. Unlike the rest of Europe we have only had to deal with the economic recession for a few years, Bulgaria has been in recession since 1989, meaning that the market Yotov Stone worked with was not optimal, although they still managed to secure work for a number of major projects in the country. Despite the ongoing difficulties with the economy, the company has still managed to expand their factory, a success they attribute to the loyalty they have shown clients. They have proven themselves as a trusted supplier within the European market, and this has led to successful contracts which have been vital for them getting through the years. Looking forward, the companyâ&#x20AC;&#x2122;s plan for the next two years is to develop their own quarries in order to be able to supply their fast-growing factory demands. They aim to expand the production and supply of Vratza limestone on a global scale.

VRATZA LIMESTONE Vratza limestone is a type of natural Bulgarian limestone that has unique features. It is extremely weather resistant, easy to process, and possesses rare aesthetic qualities. These features make it a perfect material for outdoor application, including paving and cladding, as well as interior uses such as limestone fireplaces, staircases, and furniture. Looking at the facades of old, classical buildings, it becomes clear that Vratza is a compact, homogenous stone that has a warm and creamy colour. It is rain and cold resistant, and also an excellent building stone for humid regions. Vratza is hard enough to resist weathering but usually soft enough to be processed (cut and carved) by stonemasons. Tests have shown that in terms of strength and frost resistance, Vratza exceeds other limestone types.

PRODUCT RANGE

The company believes that their ability to supply Vratza limestone combined with their modern approach sets them apart within their field and makes them a world-level competitor in the natural stone industry.

STAFF TRAINING Currently, Yotov Stone are updating their CNC machine software using Delcam CADCAM solutions. They have a team of 35 staff members who work closely with customers to ensure that their needs are met. As well as their highly trained administration team, they have professional software engineers who deal with the CNC machines. Yotov Stoneâ&#x20AC;&#x2122;s employees in different fields have been trained to use any new machines installed in addition to their Delcam training. Their marketing and sales team regularly attend seminars and courses, and the company strongly believe that employees should undergo regular training in order to maintain their high quality services.

Yotov Stone is able to provide a complete range of products made with Vratza limestone that includes blocks, slabs, tiles, profiles, railing, balustrades and columns, masonry, and even garden furniture. They offer a complete range of natural stone products for both bathrooms and kitchens. Yotov Stone also undertake restoration works, and have 3D scanners which they use for the restoration of historical monuments. Additionally, they complete bespoke projects, extending their services to all work requiring natural stone.

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LEADING TRAINING PROVIDER JB MANAGEMENT HAS BOTH NATIONAL AND INTERNATIONAL RECOGNITION LEADERS in learning and continuous development, JB Management was set up in 1994 by Bill Ure with the focus of training workers within the construction industry. 84

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The facility pride themselves on offering candidates the option of Higher Level Qualifications that can lead to Memberships of Professional Bodies, such as IOSH membership, fellowship of ILM, CIPS, NVQ and CIOB. As well as work based qualifications, they are also an accredited centre for IOSH.

The facility has now grown to a significant size with approximately 40 employees based all over the country, with many working from home. Their base in Scotland is always busy, and in addition they have recently opened a facility in Castle Donington, Derbyshire.

They have a vastly experienced team with the relevant occupational knowledge and expertise to ensure that all candidates and companies see the benefit of the training programmes they deliver, be it short courses or Level Five NVQs.

HEALTH AND SAFETY QUALIFICATIONS In 1996, the company won a contract with Scottish Enterprise, and in 2002, the government identified JB Management as a health and safety test centre following their work with ROSPA, which involved the facility offering health and safety role based qualifications. As a result of their work and success, JB Management was asked to set up an apprenticeship programme covering the whole of the UK. They had the first young apprentice who was based at Sellafield.

JB management expanded rapidly as more people enrolled on the funded programmes. They now offer health and safety NVQs and SCQs at levels four and five.

A HISTORY IN TRAINING JB management has a long history in offering excellent training since their inception in 1994. Bill had a prior background in engineering and worked with IBM in procurement before working with the council where he initially began carrying out commercial training. After some time, he decided to branch out on his own, and so began one of Scotlandâ&#x20AC;&#x2122;s leading training providers. The company began with just Bill and his wife working from their dining room, and has since grown into an internationally recognised training facility. The wide range of opportunities offered by JB Management is ever expanding, despite the fact that they initially began doing a small amount of commercial training. Having worked continuously over the years with the construction industry, JB Management has seen some prestigious clients, including the likes of Balfour Beatty.

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INTERNATIONAL REACH As their reputation has been established, JB Management is a name that has become known across the globe. As a City & Guilds registered facility, their courses are now being taken by candidates in countries as far reaching as Saudi Arabia, Qatar, Oman and even China. JB Management is currently in the process of building upon its existing portfolio of relevant training programmes specifically aimed at the international market.

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FOCUSSED BUSINESS LEADS TO CONTINUED SUCCESS FOR CONTINENTAL INSTALLATIONS “SERVICE THROUGH QUALITY” is a core belief at Continental Installations Limited, incorporated in 2003. 87

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PROFESSIONAL TEAM

SERVICES

With a total of 30 employees the company is run the senior management team who have extensive industry experience, an emphasis on Quality and Environment issues underwritten by accreditations to ISO 9001 and 14001 ensures consistency of performance, training in Health and Safety and a continued commitment to NVQ training has ensured that the business has evolved to meet the challenges of the modern construction market.

Continental Installations are highly experienced specialists in the design, manufacture, and installation of high performance glazing systems, including curtain walling, commercial windows and doors, ground floor systems and aluminium/timber hybrid systems, www. coninst.co.uk

Continentalâ&#x20AC;&#x2122;s aim is to provide quality fenestration products to industry leading standards with the assurances that their clients enjoy a competitive, technically correct solution, delivered within the agreed timeframes. The Company operates from 40000 square foot premises in Huddersfield and has invested year on year in machinery to ensure to high standards and competitive tendering.

The companyâ&#x20AC;&#x2122;s in-house facilities include the latest CAD and CNC technologies which help them to provide industry-

leading, high quality services for the design, manufacture, and installation of its varied workload. Continental Installations are approved fabricators for Senior Architectural Systems and Metal Technology and offer commercial solutions to meet the requirements of the market place. At present, the company is increasing its order book having identified the sectors which it felt would maintain growth in a difficult economy and an emphasis on quality and service has delivered repeat

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business. The company ethos is that service and quality play a major role in maintaining their reputation.

HEALTH AND SAFETY Continental Installations are very thorough in the application of their Health and Safety procedures, and this has been reflected in an accident-free year. They are accredited with ISO 9001 for Quality Control and ISO 14001, displaying their ongoing commitment to the environment. The company also holds the â&#x20AC;&#x2DC;Secure by Designâ&#x20AC;&#x2122; accreditation, administered by the Association of Chief Police Officers, which is awarded for an extremely high standard of security to windows and doors with testing to relevant British Standards integral to the scheme.

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All staff are fully trained in appropriate areas for health and safety, and the company is constantly looking at ways to further reduce their carbon footprint.

FUTURE GROWTH The ambition at the moment for Continental Installations is to continue growing as a company and progressing their expertise to the highest standard. Their business plan is ‘growth through consolidation’; focusing on the areas that have proved successful, developing the excellent existing relationships with customers, and searching for appropriate partnerships that are mutually beneficial.

IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 920 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK

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DID YOU KNOW THAT EVERY YEAR OVER £400 MILLION WORTH OF PLANT IS STOLEN IN THE UK? Designed for a broad spectrum of businesses working within the contracting and construction industries, RSA’s Contractors Plant policy provides multiple cover solutions to meet the evolving requirements of contractors plant and equipment operators. With UK and global underwriting expertise and through our work with PANIU – the Metropolitan Police specialist stolen plant unit – we can assist our policyholders in reducing instances of fraudulent hire, which has been the biggest growth area for claims in recent years.

For further information please contact your local JCB Insurance Broker representative.

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The construction insurance brokers

Talk to the construction and plant insurance experts because to us - itâ&#x20AC;&#x2122;s personal. The JCB Insurance Team is experienced in arranging individually tailored solutions to provide the best protection and very competitive premiums. Our regionally based Account Managers supported by our Head Office team are here to work with you, as an extension of your business. Think of us as your risk management and insurance department because to us, itâ&#x20AC;&#x2122;s personal. For more information please get in touch: 0800 141 2877

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