National Construction Magazine Issue 114 by SNS Publishing

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ISSUE 114

EDITORS NOTE AUTUMN is fast turning into winter after a magnificent summer. However, it seems for the construction industry, things in general are on an upward. Due to various housing schemes this year, the industry is no longer the â&#x20AC;&#x2DC;weakest linkâ&#x20AC;&#x2122; in the economy, with the Construction employment levels rising for the fourth consecutive month and the rate of job creation reaching its fastest for just under six years.

Many companies we spoke to this month reflected the optimism we see today throughout the recession, knowing that they were going to come out of it stronger. It is time, perhaps, for us to move beyond the dark months and years of the recession and begin a new chapter for an industry so vital to the UK economy. This month we spoke to companies large and small, all reflecting their success during the last few years, with some only starting up during the recession and managing to glide through successfully. With this new found optimism, I can see a very promising future ahead for all the companies featured and more.

Features Manager Joanne Cowan Dale Livesey Features Manager - Scotland Stacey Aitcheson Editor Andrew Coates Design and Artwork Mark Alsop Admin Beverley Wood Publisher Mohammed Faraz Steve Rushworth

S&S Publishing Ltd T/A National Construction Magazine UK 5 Huddersfield Road Liversedge West Yorkshire WF15 7EN

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CONTENTS

CLIPSO - PG 18

BRIAN GOW ROOFING - PG 29

LONDON LANDMASS

PG 10

acara concepts

PG 12

barris roofing

PG 15

CLIPSO

PG 18

gme industry

PG 21

ONE STOP HIRE

PG 23

BRIAN GOW ROOFING

PG 29

ROTATIONAL ENGINEERING

PG 32

STOPCOCKS

PG 34

TW CONSTRUCTION

PG 37

WEST MERCIA SECTIONS

PG 39

BBS GREEN ROOFING

PG 41

PDA

PG 44

BBS GREEN ROOFING - PG 41

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CONTENTS

GNG BIDDLE - PG 51

MILLER UK - PG 56

BEA GROUP - PG 64

CROSBY INTRUDER ALARM

PG 49

GNG BIDDLE

PG 51

SWIGA

PG 53

MILLER UK

PG 56

DOOR SYSTEM INSTALLATIONS

PG 60

LSL LAND AND NEW HOMES

PG 62

BEA GROUP

PG 64

EUROSAFE

PG 66

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NEWS UK climbs to poll position for retail expansion Germany slips down the league while bureaucracy holds back expansion in the BRICs THE UK has surpassed Germany as the least difficult market for retailers to expand into while emerging economies in the East remain some of the most difficult in the world, says EC Harris in its second annual global retail study, the Retail International Programme Expansion Index. The annual Index by the leading global built asset consultancy ranks 40 important international retail markets according to five factors that have a major impact on successful retail expansion, including: quality of infrastructure, capability of the construction supply chain, legal framework, quality of project delivery and business environment. Whilst many of the top ranking countries are those with established markets, strong infrastructure and a well-developed consumer base, those that rank lower include developing BRIC nations such as Russia and India, and Egypt where recent political unrest has impacted its accessibility and desirability as a market for retail expansion. The best and worst countries were: Top 10 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

United Kingdom Netherlands Germany Canada Taiwan France Qatar Japan USA Australia

Bottom 10 31. 32. 33. 34. 35.

Philippines Vietnam India Egypt Ukraine

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36. 37. 38. 39. 40.

Romania Pakistan Nigeria Argentina Russia

Colin Turner, Head of Retail and Corporate Occupiers at EC Harris, commented: “The UK has always been a magnet for global retailers looking to expand due to its good infrastructure, sustainable legal framework and sound business environment. However, for Western retailers looking to stay ahead of competition coming from the East they must focus on investing in existing stores and finding new ways to become more efficient in the development and deployment of large-scale refurbishment.” Brand protection With renewed focus on compliance, ethics and business governance, arising from the Bangladesh factory incident, retailers are also increasingly in need of proactive measures in place to protect the brand from direct and indirect damage and to minimise reputational risks. The likelihood of risk and reputational damage to a retailer is much greater in emerging and developing markets. The report highlights how to maintain brand protection whilst keeping quality and pace when entering new markets. Emerging consumer economies Despite China rapidly becoming the world’s largest consumer market, the country remains around the midpoint of the Index in 23rd place, though above the other BRIC countries – Brazil, India and Russia. The report reasons that the BRICs are more difficult to expand into than Western markets due to a lack of supply chain and project delivery capability, which creates far greater risk and potential reputational damage for retailers. However, the report found that the pool of international retailers

competing to deliver a store expansion programme in emerging markets, such as the BRICs, is continuing to grow. UK brands are expanding outside of the UK to secure new revenue to underpin lower return in Western economies and drive brand loyalty in new markets.

Reinventing the house of the future BRE launches exemplar retrofit project, The Smart Home, on its Watford site today. The house demonstrates the significant energy savings that can be made through smart technology alongside fabric improvements and occupant empowerment. BRE’s pioneering future-focused Integer House, built 15 years ago, has undergone an extensive retrofit and renamed The Smart Home. Through a joint BRE and British Gas project, it has been re-equipped with a host of ultra energy-efficient features and functions, making it super fit for the future. The Smart Home is set to be launched today by Mayor of Watford Dorothy Thornhill and former St Albans MP Kerry Pollard, who supported the original project back in 1998. Using cutting-edge technology, design and building techniques, the innovative retrofit has made the house 50% more energy efficient and halved its carbon emissions, upgrading it from an E to an A/B EPC rating. An intelligent, whole house living system with occupation sensors for a range of purposes controls the heating, lighting, ventilation, water and security. The latest air source heat pump technology has been integrated to provide heating via app-enabled advanced controls, and improvements have been made to the solar thermal water heating and air tightness. The house has a new-to-market solar thermal system, and an integrated

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NEWS CONTINUED PV array has been installed into the conservatory glazing to generate most of the home’s energy requirements and shade clear glass against excess heat. Innovative 3 mm thick insulating plaster has been applied finished in heatreflective paint to improve thermal performance, whilst paint with lightreflective particles on the internal walls dramatically increases brightness and reduces lighting needs. To counteract upper floor overheating, Phase Change Material (PCM) has been incorporated into the upper floor walls. Ducted skirting, reclaimed timber floors and an FSC certified kitchen have been fitted, and doors and windows have been replaced with the latest uPVC double glazing incorporating recycled uPVC. The very latest Velux windows have been installed, and the front door showcases new generation electronic locking, including a car style remote key.

Ministers cut the turf at , CAVC s new £45m campus at Canal Parade WELSH Government Finance Minister Jane Hutt AM, Deputy Minister for Skills Ken Skates AM and Cardiff Council Cabinet Member for Finance and Economic Regeneration Russell Goodway have officially launched work on Cardiff and Vale College’s £45m new site. They broke the ground at Canal Parade, CAVC’s ground breaking new site in the heart of Cardiff’s enterprise zone. Canal Parade, which is being developed by Rightacres Property and Willmott Dixon for the College, is expected to kick start the wider regeneration of the Dumballs Road area. The ministers and Cllr Goodway met with CAVC Principal and Chief Executive Mike James, Chair of Governors Geraint Evans, Rightacres Chief Executive Paul McCarthy and Willmott Dixon Managing Director for Wales and the South West Neal Stephens. They were taken on a guided tour of the site, then took

part in an official ground breaking ceremony. Canal Parade is being supported by the Welsh Government through a £20m grant. The site will provide a state-of-the-art, inspirational learning facility for individuals, communities and employers across the region. Initial work began in the summer and will be ready for students to start their studies at the new campus in autumn 2015. Facilities will include a rooftop fine dining restaurant with views across the city, a world class gym, dedicated Science, Technology, Engineering and Mathematics Centre (STEM), luxurious hairdressing and beauty salons, conference facilities and an employment centre. Jane Hutt said: “As a Government, our number one priority is to stimulate the Welsh economy and support job creation. Since publication of the Wales Infrastructure Investment Plan last year, the Welsh Government has already contributed new capital investment of around £1.3bn pounds to the Welsh economy. “By doing so, we are creating and protecting much needed jobs and boosting economic growth, but we are also tackling poverty by ensuring our investment is used to deliver the maximum benefits possible for the people of Wales. “A key part of this plan is improving the quality of our schools and colleges. So I’m delighted we have been able to support this ambitious new development with a £20m investment.”

reallymoving.com joins Ombudsman Services Ombudsman Services model of redress is in demand as it expands its service to provide consumer redress for the home removal sector reallymoving.com, the UK’s leading provider of instant quotes for home moving services has joined Ombudsman Services redress scheme. This means that customers booking their house move through the site

with a registered removal firm now have access to independent redress through Ombudsman Services and can bring their complaint to us if it remains unresolved after contacting the company and reallymoving.com. Ombudsman Services will look at all the facts and will impartially resolve any disputes between the home mover and the removal firm Chief Ombudsman, Lewis Shand Smith says: “We are pleased to have an agreement with reallymoving.com that means that we can provide a redress service for its registered removal firms. “Moving home can be very stressful. Knowing that property is protected during the removal process brings peace of mind to consumers and makes good business sense for firms. “This is an exciting and invigorating time in consumer affairs: our model of dispute resolution, which is independent, free to the consumer, and at low cost to the industry, is in demand. At a time when the UK government is seeking to strengthen consumer redress we are positively expanding our service and we are delighted to welcome reallymoving. com to our service. ” Rosemary Rogers, reallmoving.com director says: “We are delighted to be linking our removals firms to Ombudsman Services. The removals firms on our panel are very enthusiastic about this scheme and it’s great that our users have extra peace of mind that their moves are supported by Ombudsman Services. “ energy-efficient features and functions, making it super fit for the future.

MAB comments on the early start for Help to Buy 2 Brian Murphy, head of lending at Mortgage Advice Bureau (MAB), comments: “Consumers have grown accustomed to a limited supply of 95% mortgages ever since the recession, so the news of a bumper delivery ahead of schedule will rightly cause a wave of excitement.

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NEWS CONTINUED The Help to Buy mortgage guarantee has a clear purpose and will answer a real need by giving options to first time buyers and those homeowners who have seen their equity eroded and been unable to make their next move. It is undoubtedly a welcome initiative from a consumer point of view. “A key ambition over the next three years must be to re-establish 95% lending as part of a balanced and normally functioning market. With the government behind it, the market looks set for continued growth which will hopefully prompt a greater level of overall transactions and more willingness from lenders to get behind those buyers with limited deposits. “Clearly there will be a flurry of activity as lenders bring their implementation and delivery plans forwards, once the final details of the scheme are confirmed. The important thing is for consumers to get clear, consistent messages about the mortgage guarantees, how they work and where they are available. Rather than becoming an overnight sensation, it would be in everyone’s best interests if the scheme is managed in a steady and sustainable way.”

Nuclear careers appeal to energy professionals Nuclear careers appeal to energy professionals GROWING opportunities within the nuclear sector are proving appealing, as 95% of built environment professionals state that they would consider retraining in order to land a job in nuclear.

opportunities. Indeed, professionals cited high demand for new talent as a key reason to break into the sector (49%), alongside perceptions that a career in nuclear would provide a high salary (39%). Perhaps as a result of these positive attributes, graduates too could be drawn to the energy sector by its positive prospects, and 55% of professionals believe that nuclear is likely to be seen as an attractive industry by graduates. Rob Searle, Commercial Director, CareerStructure.com stated: “With plans to introduce new plants coming to fruition, this industry has the potential to become a huge driver for job growth within the UK, and more specifically the built environment. To prepare for an imminent boost in vacancies, it’s important professionals are aware of the skills and qualifications which will be needed to work in one of these lucrative positions.”

NEW RESIDENTIAL DEVELOPMENT WELL UNDERWAY AT FORMER PYREX SITE IN SUNDERLAND The latest phase of the £50 million redevelopment of the former Pyrex site in Sunderland is progressing on schedule, with strong sales recorded to date. Thirty-eight new family homes have now been completed and sold at the housing development, known as Alexandra Park, and a further 31 homes are scheduled for completion by the end of the year.

The research from specialist builtenvironment job site, CareerStructure. com, follows reports from the IPPR (Institute for Public Policy Research) which suggest that building 10 new reactors in the UK could create between 16,250 and 21,250 additional jobs, proving the potential of nuclear energy to drive career opportunities.

Alexandra Park is being delivered by St. Modwen, the UK’s leading regeneration specialist, and Persimmon Homes, as part of a joint venture arrangement. The housing scheme will provide 212 much needed homes to the region, including a mix of two, three and four bedroom houses. As part of the overall redevelopment of the 17 acre site there is also a 20,000 sq ft office scheme planned.

Professional’s interest in the nuclear sector could be due to the prospect of these upcoming recruitment

Stephen Prosser, Northern Regional Director for St. Modwen, said: “This development has transformed a

former industrial site, bringing much needed housing as well as open public space to Sunderland. There has been considerable interest in the new homes and sales figures have been encouraging. This demand for good quality yet affordable homes reflects the underlying need for housing across the North East.” The economic benefits of the Alexandra Park housing development are significant. It is estimated that the scheme will create around 400 jobs in the region during the construction phase alone. New housing is also recognised as a generator of expenditure in the local economy as people move into their new homes. In addition, as part of its commitment to the surrounding vicinity, St. Modwen is providing a contribution to Sunderland Council to enhance education facilities in the area.

, BRITAIN S HEALTHIEST PROFESSION? AVERAGE TRADESPERSON IS SIX TIMES MORE ACTIVE THAN NHS’ MODEL OF FITNESS NEW research1 destroys the myth of British tradespeople leading unhealthy lives with beer bellies, living off junk food, cigarettes and alcohol. The study from Direct Line for Business suggests tradespeople are amongst the nation’s fittest workers, typically exercising for 16.4 hours each week, over six times the NHS’ minimum recommendation of 2.5 hours exercise per week2. The research shows how 41 per cent (1.1 million) of builders, plumbers and carpenters complete more than ten hours of physical activity a week at work. One in four claimed to complete more than 20 hours a week and the average for all tradespeople was 11.7 hours per week. British tradespeople are also keeping fit outside of work with an additional average of 4.69 hours of physical activity, through working out at the gym and sport. The research also found that Britain’s 2.8 million tradespeople have

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NEWS CONTINUED considerably healthier diets than originally thought, with only one in fourteen (seven per cent) claiming they consistently eat more than their recommended daily allowance (RDA). In fact, a large number actively watch their waistlines, with nearly one in five (18 per cent) claiming they ‘rarely’ or ‘never’ surpass their calorific RDA. Indeed, the vast majority of those polled felt positive about their health, with four in five (81 per cent) or an estimated 532,000 tradespeople claiming to lead ‘healthy’ lives. Jazz Gakhal, Head of Direct Line for Business commented: “Tradespeople are helping to nurse this country’s economy back to health. This research shows that, despite the sometimes negative publicity that surrounds the lifestyle of tradespeople, they are actually setting a great example to the public with their active daily routines. However, while an active lifestyle is encouraged, British tradespeople must consider their business interests too, ensuring they are correctly insured. Tradesmen need to consider their financial health and security along with their physical wellbeing.” Direct Line for Business’s public liability insurance protects a tradesperson against compensation claims as a result of injury to members of the public or damage, for which the tradesperson is held legally liable. The policy also gives the flexibility to extend cover limits and take out optional extras such as tools, own plant and Employers’ liability cover. For more information on DL4B public liability insurance cover, please visit the website: http://www. directlineforbusiness.co.uk/publicliability-insurance

New Ibstock app matches customer needs Ibstock Brick, the UK’s largest brickmaker, has unveiled a bespoke iPad and iPhone app that makes the brick matching and selection process easier for all customers.

The free Ibstock Brick app contains a revolutionary brick matching facility that allows customers to filter the selection by colour, texture, size and type. This makes it easy to find just the right brick for any project through a simple straightforward process. Andrew Halstead-Smith, group marketing manager at Ibstock, said: “Increasingly, tablets and smartphones are becoming the technology of choice, whether at work or at play. Our new app goes above and beyond other brick apps and means customers can access Ibstock’s whole brick library at the touch of a button, wherever they are. “Whether used by a contractor or specifier on-site looking for a quick brick solution, a merchant in-store to help customers easily through the brick-matching challenge, or by a self-builder looking for inspiration from images of other projects, the app is a great way to see the ranges Ibstock has to offer.” The app contains the entire Ibstock brick library, and allows the user access to a full range of Ibstock panel and project shots. It also has the ability to compare multiple products, order samples and share images via email for review. iPad and iPhone users can download the free app now by searching for Ibstock Brick in the Apple App Store, with the Android version coming soon. For more information on Ibstock’s range of products go to www. ibstock.com.

NHBC new home registrations rise 25% New home registrations in the UK have risen by 25% for the year up to and including August, new figures released by NHBC reveal today. The figures show continued improvement around the country compared to the same period in 2012. In total 90,730 new homes have been registered in the first eight months of 2013, compared to 72,740 last year

over this period. There was a marginal increase in August registrations compared to the same month last year (9,769 in 2013 compared to 9,553 in 2012) but the rolling quarter for June - August 2013 saw a 15% increase from the same three months last year (33,593 in 2013 compared to 29,272 in 2012). As the leading warranty and insurance provider for new homes in the UK, NHBC’s monthly registration statistics provide significant insight on the country’s new homes market. The increase in registrations over the course of the year compared to 2012 can be seen as proof of how various Government initiatives, such as the Help To Buy scheme, are helping in the delivery of new homes across the UK. NHBC Commercial Director Richard Tamayo said: “Our latest statistics continue the pattern we have seen over the course of the year, with new home registration figures showing a noticeable improvement on recent years but still considerably down on pre-economic downturn figures. “These figures are the highest for this period (January – August) since 2007* which is obviously encouraging news, but illustrates the significant difference in the number of new homes being built six years ago and now.”

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LANDMASS LONDON Founded in 1998 by Alan Waxman, Landmass London, based in Knightsbridge, is now revered as one of the finest property developers in the industry. Mr William Evans, Head of Design Business Development explains more... 10

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THE COMPANY Over the past 15 years, Landmass has acquired and developed over 40 of their own properties and has recently invited private commissions. Alan Waxman’s unique perception of space planning and interior design are exhibited within a variety of exquisite properties, principally across coveted Belgravia addresses. This imaginative approach has led to Landmass recently winning Best Property London & Best Interior Design London for their project in Grosvenor Crescent Mews, SW1. They are the only UK based property to receive these accolades during the same year at the Daily Mail Awards.

scale. From a design perspective, we offer consultation services to all, however small the property. One of our latest projects is Belgrave Mews North, a Victorian Mews House that has been reconfigured to create a contemporary three bedroom home incorporating a stunning South facing roof terrace. This property boasts a retractable glass ceiling above the reception room which has glass flooring. Our creative approach allows the top light to flow directly into the lower ground which commands a height of 3.2 metres.

SUCCESSFUL STRATEGY Alan Waxman had a single vision of creating the most ambitious, high specification and sought after properties in Central London. Having sold many of our developments for record breaking prices, we understand more than ever how to create properties that buyers become emotionally attached to.

THE TEAM With 15 employees, our team comprises of Architectural and Interior Designers along with Project Managers. My role as Head of Design Business Development encompasses all aspects of the business. Primarily, I assist in the management of our client portfolio with whom we are the lead consultants for. The majority of our clients enlist us to cover all aspects of their properties to include space planning, interior design and project management. Additionally, I work alongside our Founder and Managing Director, Alan Waxman helping to source new developments for us to acquire. Our team members are highly skilled and qualified in their respective roles, however they continue to adapt and learn through on the job training thus ensuring our business needs are met whilst maintaining the requirements of our clients.

DESIGN The Mews House project showcases our in-house designer’s specialist focus on space planning. Before any furnishings are considered, we introduce as much natural light as possible and maximise the available space. More often than not, our walls are painted white so that nothing detracts from the beauty of the space we have created. When you enter one of our properties it is far from what you would expect with our work often referred to as “a tardis”.

Prior to the recession, we acquired much of our properties in Super Prime London. Subsequently, our prices were not impacted upon as greatly when the recession hit. To help maintain growth throughout this difficult period we have diversified and have invited private commission from end users and investors as opposed to solely focusing on our own projects. Through innovation, creativity and design, our aim at Landmass London is continued success and expansion, offering only the most sought after properties and providing a service ensuring our clients receive the highest level of satisfaction.

POLICIES Health & Safety is of paramount importance to us. On our latest development we have a 400 page Health & Safety file which is a testament to our strive for perfection in this area.

PROJECTS To ensure continual growth is achieved going forward, we hope to commence residential developments on a larger

Our company has also implemented an Ethical & Environmental Policy in conjunction with the Belgravia project. For more information, please visit our website at www.landmass.co.uk

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IN HIS OWN WORDS... ACARA Concepts Ltd is a distributor of the highest quality and ecological insulation building materials; soundproofing is made easy with Phonewell acoustic insulation boards and room acoustics are enhanced with Lignotrend absorption and reverberation â&#x20AC;&#x2DC;natureplusâ&#x20AC;&#x2122; certified panels. Thermal insulation products supplied are the breathable and natural Fibris wood fibre boards and Ekosen cotton insulation. We spoke to Managing Director, Paul Ibbotson, to find out more about the company and what they offer. 12

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Please supply some background information about your company. Acara Concepts Ltd was established in Ireland in 2007 as a small family business. From the beginning our sole focus was to sell quality acoustic and thermal insulation products that were made from natural and sustainable materials. We source our products from Europe and distribute them throughout the UK and Ireland to a selection of stockists. We offer technical and installation advice to the construction trade, architects, engineers and the general public and they can then buy from their local stockist.

What is your role within the business and what does this entail? As Managing Director I oversee all aspects of the business but I primarily source products and look after sales. This involves speaking to both our customers and suppliers on a daily basis.

What are your environmental policies and what is your companyâ&#x20AC;&#x2122;s contribution to the environment? We only sell products made from natural materials as we strongly believe that these products enhance our health and well-being as well as reducing carbon dioxide within the atmosphere and protecting our environment for future generations. None of our insulation materials contain harmful formaldehyde compared to many common insulation materials. All of our products are breathable and vapour open which means that they absorb condensation and humidity and allow it to pass through the structure to evaporate, which in turn hinders mould growth, and so makes the internal environment much healthier. We distribute Fibris wood fibre thermal insulation which is made entirely from softwood sourced from sustainably managed, FSC certified forests. The natural lignin from within the tree is released during production and this binds the wood fibres together to form the rigid boards. Trees absorb and lock

up carbon dioxide while growing and so will help reduce our carbon emissions. This contrasts with most man-made insulation materials which produce carbon dioxide during the manufacturing process. We also supply the eco-friendly Phonewell acoustic insulation boards which are breathable, pollutant-free and natural. Phonewell is made from an engineered cardboard carcass containing a finely mixed and compacted loose quartz sand mixture to significantly reduce noise. Lignotrend panels absorb noise and reverberation within a room to reduce echoes and they significantly enhance speech clarity within this space. These boards are â&#x20AC;&#x2DC;natureplusâ&#x20AC;&#x2122; certified which means that they are ecological and toxicfree. The panels are made from FSC and PEFC certified softwood timber with a wood fibre backing so they are visually appealing on the ceiling or walls of any building. In addition we distribute Ekosen Cotton Insulation which contains more than 85 per cent recycled textile fibres. The additives which provide fire resistance are non-toxic, will not irritate normal skin, will not attract vermin or insects, and will not adversely affect other building materials. All of these products can reward builders with points under the Code for Sustainable Homes and they can all be composted or safely burned to create heat energy after their useful life.

What are the main benefits of using natural thermal insulation products? Fibris wood fibre and Ekosen cotton insulation are very effective insulators in addition to being friendly to the environment. They are both breathable

which is critical in any building because if a building cannot breathe it will suffer from condensation and mould problems which is bad for our health and may well cause damage to the building structure. Many flexible insulations sag as they become saturated with water vapour and then heat escapes through the gaps. Other rigid insulations are not vapour open at all and when the moisture gets trapped between the cold wall and the warm insulation it will cause interstitial condensation which can cause structural damage. Breathable insulation is critical on the walls of historic buildings as these were designed to be breathable structures. The wood fibre insulation should then be plastered or rendered with lime for optimum results. Wood fibre and cotton insulation will remain an effective insulator for the lifetime of the building. Wood fibre is the densest and has the highest thermal capacity of all insulation materials which means that it adds thermal mass to the building which protects the interior living space from overheating. It does this by storing the heat from the sun for as much as 7-13 hours when it will then be released as temperatures drop, whereas other insulation materials can only provide 3-4 hours lag time. This is particularly important in timber and metal framed buildings, in attic conversions and in contemporary buildings which have a lot of glazing which all tend to overheat in the summer. Likewise the internal heat during the winter will be stored during the day and will then be released at night-time as the building cools.

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The high density of the Fibris wood fibre insulation means that it is also very effective at reducing both airborne and impact noise through walls, floors and roofs. This combined with Ekosen cotton insulation in the cavities further enhances the sound insulation in the building. Fibris wood fibre greatly reduces thermal bridging because the rigid boards are placed over or under the rafters or stud work rather than in between them, and so this eliminates heat being lost through the timber elements.

What do you feel sets your company apart from your competitors? Where is the Phonewell sound insulation board used? Phonewell is a unique product that significantly reduces both airborne and impact sound through walls, floors and ceilings and it is only 15 mm thick. It is a great solution when used as a retrofit product because it is easy to fit and is so slim. It is also an ideal product to use in new builds and will surpass Building Regulations for the Passage of Sound Document E, as well as adding thermal mass to the structure. Phonewell is a dense and heavy product but is also soft due to its loose sand filling and these are the critical characteristics required to reduce sound. Phonewell can be used to reduce noise between apartments or adjoined dwellings, in sound studios, in home cinemas, in consulting rooms, in offices etc.

We offer a very professional but personal and friendly service to advise both our existing and prospective customers on how to resolve their particular acoustic or thermal insulation issue. We work very closely with our stockists and we do all of the technical specifications on their behalf as required. We only distribute natural, ecological products because we strongly believe that this is what nature intended.

, What is your company s key ambition? We aim to expand so that we will be a well known and respected supplier of innovative and ecological insulation and building products throughout the UK and Ireland while at all times maintaining our personal service.

Please list , some of your products credentials. The Phonewell soundproofing board was awarded a â&#x20AC;&#x2DC;Product Innovation Awardâ&#x20AC;&#x2122; in the Renovation Products Category by the German Minister for Transport, Building and Urban Development and it is CE approved. One of our wood fibre stockists, Lime Green Products, has almost completed their BBA approval

certification process for their Warmshell insulation system using their breathable lime render and our wood fibre boards to produce a complete EWI system. They are also undergoing very robust and severe testing for a European Technical Approval, which effectively exposes the system to 25 years of weather conditions in just 28 days.

What are your present and future plans? We are always looking for new, innovative and ecological products to distribute and we continuously strive to expand our customer base throughout the UK and Ireland. We are currently redesigning our website, www. acaraconcepts.com to better showcase our products.

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FAMILY-RUN BARRIS ROOFING OFFER PERSONAL, PROFESSIONAL APPROACH BRANDING, high standards of work, and polite staff that go against the grain of the perception that builders are ‘intimidating’ is what Barris Roofing Ltd prides themselves on. 15

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• 2011: became approved installers of GRP roofing systems and implemented an ad campaign. • 2012: upgraded vehicles to Transit Trends • 2012: Increased previous year’s profits by over 100 per cent • 2013: On target to increase previous year’s profits by 30 per cent

Established in 1984 by Peter Morris, Barris Roofing wants to be the first name customers think of when looking for a domestic roofer. In 2011 the company went Ltd after Peter and son Nicky joined forces. A growth plan was implemented targeting the London and South London areas.

MILESTONES

PROFESSIONALISM

• 2011: joined NFRC, Trustmark and checkatrade.

Barris Roofing currently employs five full time staff, and has three teams of approved subcontractors that they use on an as-and-when basis. Peter Morris is the founder and Director, and Nicky Morris is a Managing Director. The company is precious about their work standards, and monitor completed work standards via an iphone app. They also require their employees to be polite and uniformed in keeping with their customer service standards. All of the company’s employees and subcontractors are required to take the basic Health and Safety tests and are funded to complete NVQs in relevant areas. Keeping their staff well informed and professional ensures that only customers receive only the highest standards of care and quality. Barris Roofing’s main areas of work are Clapham, Streatham, Brixton, and Central London Their current focus is largely domestic roofing. They have also moved into the GRP roofing sector over the past 18 months. Staff are fully trained in GRP and complete on average three projects per week.

Since the company became Ltd in 2011, there have been a number of significant milestones outlined in the timeline below: • In 2011, Barris Roofing merged with NPM Roofing to form Barris Roofing Ltd.

•

2011: Director Nicky Morris completed NVQ L3 Roof Slating and Tiling. The same year, employee Ryan Edwards completed his course in Level 2 Roof Slating and Tiling.

Barris Roofing has used the recession to their advantage, by investing in cut price advertising deals (web based) and branding, and taking on highly skilled staff that became available through recession related redundancies. Price-wise, they formed a strategy that was recession friendly, and kept their newly cherry-picked staff working and happy. They have invested more money in advertising and branding through the years of recession than any of the previous years. The company’s customer service, quality of workmanship, and reassurance that they pass on to their clients through understanding and a polite, helpful approach sets them apart from their competitors.

FAMILY VALUES The main benefit that Barris Roofing quote of being a family business is the effort and work that father and son put in. It is not uncommon for both Peter and Nicky to work from 6am, and finish up in the office at 10pm. The rewards in growth are the incentive, but it is unlikely that the work ethic would exist if the business was family run. It is also a tip in the balance for many domestic customers when they hear that the business is a family run firm not just a generic company that would be unreachable in times of correspondence. It personalises the company. Being family-run means that customers also receive a personalised service.

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FUTURE Barris Roofng are currently taking steps to move into the commercial flat roofing market. They are training in affordable solutions for large commercial flat roofs, and will launch an advertising campaign once they are happy with their chosen method/product. The company plans to expand domestically into Surrey, and increase their sales in Surrey by 15 per cent. It is their intention in 2015 (when the company has four years of Ltd accounts) to tender for some local council contracts. They already have a business plan in place for this. Barris Roofing give credit to their chosen suppliers as an influence on their growth.. Many different trades have to join together to complete their projects, and this is done successfully.

IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 910 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK nc_magazine http://www.facebook.com/NCMagazine

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INNOVATION AND GLOBAL KNOWLEDGE AT ENVIRONMENTALLYCONSCIOUS CLIPSO FOUNDED in 1997 by Bernard Geis, the CLIPSO group today consists of six branches across the world: in France, USA, Russia, India and the United Kingdom. 18

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considered a trusted person and part of the family. This means that their thoughts and ideas are valued. CLIPSO’s technology-advanced product does answer to more expectations from its supporters. Being able to provide the greenest product is a major step ahead. The solution itself has been thought to use the lowest amount of energy from production to installation and maintenance (the CLIPSO products are for example installed at ambient temperature, and without any wet trade involved). The CLIPSO product is also the widest fabric seamless on this market, making it a standard in design and aesthetics.

The site in Vieux-Thann, France, acts as a training centre, a logistics centre, a design office and an administration centre. The site in Malmerspach, France, brings together in same place the coating line and the R and D laboratory. Since 2007, the CLIPSO group has been managed by Catherine Geis, who has implemented efficient strategies to develop CLIPSO on an international scale and to favour innovative policies. Today, the group has made its presence felt as a major actor on the PVC-FREE covering for stretch wall and ceiling sector.

Every employee benefits from an internal training similar to the one dispensed to their installation partners and clients. The company also has other training and motivation policies. The teams involved in the development of the company are implicated in the company’s results. International development of CLIPSO’s products is one of the major axes of their growth strategy. With a presence in more than 80 countries, and 75 per cent of its turnover for exports, CLIPSO serves its international customers all around the world, meeting market expectations with products adapted to the standards and usage of each country. CLIPSO boasts a large network of distributors and fitters across the world so as to ensure a quality local service. CLIPSO trains these professionals in their products and installation techniques. The company has known how to be global by providing the best product, the one that can answer construction needs in every country, in accord to every building norms and laws. This has in turn ensured their continued success in a difficult global economy.

VAST NETWORK With about 50 collaborators worldwide, CLIPSO has a turnover of approximately $13m in sales for 2012. The business model the company has been developing in the new countries is very successful. They have now 1250 installers and distributors worldwide and are training new companies on a weekly basis. Their main objectives are to continue manufacturing the best solution to their ever increasing client database.

CLIPSO’s continuous innovations enable new products to be developed for each market and each customer. These solutions are characterized by their simplicity, ease of use and respect for the environment. These innovations are not only technological ones; the company also pioneers in the fields of ergonomics and design.

HEALTH, SAFETY, AND THE ENVIRONMENT

STANDING OUT

By providing the easiest product to use and install, involving a minimal amount of tools, CLIPSO is lowering the risks associated with their work. Their training facility in France is a must-go to learn all the tricks of this trade.

The Statement Bernard GEIS made in 1997 was “There are no easy, fast, sturdy and affordable systems for ceilings”. He tackled this issue through hard work and innovation. Today CLIPSO has to deal with the many environments it is involved in; on a local basis but also globally to be the new standard of construction.

CLIPSO products also create a very limited amount of nuisances, such as odours, dust or emanations during production and installation. This dramatically reduces any health consequences. CLIPSO can provide numerous certificates, including the Oeko-Tex and the A+ labelling.

As a family run business, CLIPSO’s running is based on mutual trust and common core values, which are shared. By joining a family business, staff are

Meeting current needs while preserving future generations is a major challenge that the CLIPSO group strives to meet by manufacturing sustainable, efficient

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materials while reducing its carbon footprint as much as possible and preserving air quality throughout the lifetime of its products. CLIPSO is setting up the new standards in eco-construction; CLIPSO needs the lowest amount of energy from manufacture to maintenance. CLIPSO is increasing its employees’ awareness through examples of good practice, including by not wasting paper, limiting printed documents, using natural lighting, use of air conditioning only when necessary, and use of public transport. In addition, their printer has the Imprim’Vert label, and their documentation is printed on PEFC/FSC paper made from wood collected from sustainably managed forests. To discover CLIPSO’s major projects around the word, visit their website on www.clipso.com

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ENVIRONMENTAL CONCERNS AT THE FOREFRONT FOR CUSTOMER-FOCUSSED GME INDUSTRIES GME Industry Ltd provides forward thinking businesses with sustainable, efficient and cutting edge LED lighting, and systems. GME Industry design, install and maintain commercial and industrial mechanical and electrical systems. 21

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GME Industry Ltd was set up in May 2012 and began trading in July 2012. The two founding Directors had run their own companies previously, one being a Mechanical (heating) business and the other an Electrical contracting business. They worked alongside each other for four years before deciding it would be beneficial to join forces.

their clients and other branches in their company groups, thus providing GME with repeat work and contracts.

QUALITY SERVICES GME Industry specialise in the design, installation and maintenance of a wide range of commercial and industrial Mechanical and Electrical services including: • Test and Inspection including Electrical • Installation Condition Report (Periodic) • Fire Alarms • Emergency Lighting • Hazardous Area • Heating and Gas • Pipework • New installation work • Energy efficient controls • LED Lighting GME offers clients a consultancy approach and undertake surveys, produce detailed reports, and meet again after to discuss the findings, all for no charge and no obligation. The company is constantly searching the market place for the latest and best quality products available. GME Industry can arrange finance for installations through the Siemens Carbon Trust and are a Green Deal Approved installer for companies that want to go down the green route. The company strives to deliver on time, on price and to customer satisfaction. This has led to their customers referring the company to

In a short period of time GME Industry has delivered energy efficient lighting and controls for industry leaders at their factories and offices. Among their clients are: Security Print North East England GRIPPLE and LOAD HOG factories Sheffield

GME in short stands for “GREEN MECHANICAL AND ELECTRICAL” as the directors have a keen interest in the design, installation and maintenance of mechanical and electrical systems that are the most energy efficient, save the most amount of carbon, and are of the best quality and value for money. GME had won a contract to replace 1200 twin florescent 6ft fitting with 915 LED high bay fittings in a security print factory in the North East, a project that started the ball rolling for the company to fast become one of the leading LED Lighting contractors in the UK.

CLIENTS

RPS factory and offices - Redcar Perry Process - Newton Aycliffe R Dinning Ltd - Team Valley ESH Group - Bowburn and Cramlington offices.

STAFF TRAINING With an ambition to become one of, if not the very best mechanical and electrical company they possibly can be, GME currently employs eight members of staff and one apprentice, and are looking to take on another apprentice very soon. Their employees have had apprenticeship training as a base, and they are training their staff to get Compex qualifications to work in Hazardous Areas. Additionally, the company are about to train their engineers in smart meter change over. This ongoing program of training ensures that staff are kept up to date and therefore able to provide clients with the best possible service.

PROGRESS For a company that started off in a recession, GME have progressed very rapidly and are looking to increase their second year by at least 60 per cent over.. The company’s present plans are to keep building their reputation by winning contracts, producing case studies and getting testimonials from their great client base who use them for maintenance works and other energy efficient measures once the LED lighting has been installed and the huge savings seen. Their future plans are to win national contracts for LED Lighting, smart meters and energy management systems.

After their work for RPS, the company commented: “RPS has been impressed with the professionalism and prompt service delivered by GME Industry throughout this project. Communication is key and Steve Black ensured that all aspects of establishing the work were communicated to RPS regularly and the project management of the installation was performed exceptionally well. Steve and his team are extremely knowledgeable and are happy to help answer any questions relating to the project.”

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COMPREHENSIVE PRODUCT RANGE PUTS AMBITIOUS ONE STOP HIRE AT THE FRONT BEING the best they can be is at the centre of operations at One Stop Hire, wholly owned by Steve and Danielle Hitchen. 23

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A BRIEF HISTORY One Stop Hire was formed in October 2009 when the couple purchased two Northwest based Tool Hire companies called SJS Hire Tools Ltd and PSL Ltd. The two businesses were merged into one and renamed and badged under the One Stop Hire Ltd brand.

Steve and Danni were previously employed by Ainscough Crane Hire Ltd for 17 years. Steve was a board director and Danni was the marketing manager. Danni`s father Martin Ainscough was the chairman of Ainscough and the family sold the crane hire business in 2007 to a MBO team funded by BOSIF. Steve remained on the board of the new Ainscough crane hire business until May 2009. One Stop Hire was originally set up as a concept â&#x20AC;&#x153;virtual hireâ&#x20AC;? business as onestophire.com in 2003 by Martin Ainscough, and

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Danielle was part of the development team. The project was shelved when the family sold the crane hire business. Prior to his 17 years at Ainscough Steve Hitchen worked in tool and plant hire for seven years, ironically for PSL who he eventually bought. When Steve and Danni decided to set up their own business it was an easy fit when the two tool hire companies came to market, and as the family still owned the name One Stop Hire Ltd it was a perfect name for the new venture.

One Stop Hire started off on day one with 35 employees and now has 73. The business was set up initially with seven depots and now has nine with two more planned for 2014. Turnover has grown from £1.5m to £5m over the four years of trading.

director who is in turn supported by a QA manager and Safety, Training and Environmental manager.

DEDICATED TEAM As Managing Director, Steve has taken on a very hands-on approach. He liaises, helps and oversees the key functions and departments which are: Sales and Marketing, Operations, Finance, and SHEQ. He is assisted by a Commercial director, Finance director and Operations “The team I have put together is young and dynamic, and we work well together and never stop innovating ideas on how to give our clients the best total solutions service available. We learn something new every day and listening to our clients and employees is key to our success so far,” shares Steve. “We don’t want to be the biggest we want to be the best. I would like the best people to want to work for us, the best suppliers to want to supply us, and the best customers to want to hire from us”.

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In addition to the HIRE offering, One Stop Hire has now developed a SALES offering under the builderstoolshop. com name which they are to launch in October this year. Many clients hire high capital items and items which need maintenance and testing, but buy the run of the mill tools and accessories.

â&#x20AC;&#x153;We want to be a total solutions provider and now offer a competitive offering on power tools, PPE, workwear and consumable products. We have appointed a Retail Manager who will operate out of a new sales store housed in our now being refurbished 10,000 sqft depot in Blackpool. He will manage

PRODUCTS AND SERVICES One Stop Hire has approximately 7500 items of equipment in their fleet. The biggest plant they operate is 1.5t diggers 6m battery scissor lifts. Their fleet is based on any items that can be carried on a transit van or trailer. Access systems both small battery powered and alloy non mechanical are now a big part of their fleet and the fastest growing with traditional mini plant and power tools, still accounting for 65 per cent of the companyâ&#x20AC;&#x2122;s turnover.

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the shop, online enquiries and orders, and help our salesmen and depots with customer requirements,â&#x20AC;? explains Steve. One Stop Hire is now offering a training service for a multitude of construction and equipment related requirements, and builderstraining.co.uk will be another service launch in October/ November 2013. The company currently has ISO9001:2008, Link-Up, Constructionline, and Acclaim accreditations, and they are close to achieving ISO14001 and 18001.

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‘RAISING THE STANDARDS’ IN ROOFING SUPPLIES SERVICE is of paramount importance at Brian Gow Roofing Warehouse Ltd, set up in January 2002 with just three members of the team.

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CUSTOMER SATISFACTION

that they do whatever possible to ensure the customer’s needs are put first.

With their primary base in Redhill, the Brian Gow Roofing Warehouse is an independent distributor of materials for the builders, roofers, loft convertors, fascia and soffit installers and insulation installers in London, Surrey, Sussex and Kent.

The Brian Gow Roofing Warehouse Customer Care Charter is set out to ensure that customers have confidence in the company’s ability to constantly improve performance (see below):

With a commitment to customer service that is second to none, the company is building their business to suit the customers’ needs. With their many years of experience they are able to offer fantastic technical support and problem solving to ensure all projects run smoothly regardless of the size. Brian Gow Roofing Warehouse’s key aim is simply to provide all of their customers’ requirements where they want it, when they want it and at the price they need.

• We will endeavour to sell only high quality approved materials. • We will ensure technical data on products is always available. • All COSHH data requests will be emailed on the same day. • We will constantly review our customer care to maintain peak performance and make improvements whenever possible. • We will notify customers of manufacturers price increases on the same day we receive the information. • We will treat all customer enquiries with confidentiality and return them within two trading days. • We will offer impartial options and advice on enquiries. • We will endeavour to resolve complaints within seven working days. • We will listen to our customers’ needs so we can develop our business around theirs.

With free deliveries, free takeoffs and no-obligation quotation service the company’s portfolio of 40,000 products should suit every need. All of the current 11 staff members endeavor to ensure

• If we fail to meet our standards as set out in our Customer Care Charter we will review procedures to remedy the situation.

STANDING OUT Offering customers a large variety of pitched roofing, flat roofing, industrial roofing, insulation, and other essentials, Brian Gow Roofing boasts an excellent industry knowledge and customer service, assets that have helped to secure a good customer base which has continued to grow. With an ambition to continue to provide a service which is second to none across the south east of England, the company has shown ongoing rapid growth. By 2009, the Redhill branch could not cope alone with the business, so the company opened a second branch at Kenley. They are still continuing to grow year on year and are currently looking for further branches. They plan to take on more staff over the next year.

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“I believe people (staff) are a company’s most valuable asset and invest in them accordingly. You can’t put a price on a happy hardworking team,” shares Managing Director Vince Elgar. “As M.D. I oversee all aspects of the business, giving my managers the support they need. I maintain relationships with our key customers and am constantly working with manufacturers and suppliers with the aim of providing the best deals possible for our customers”.

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USING THE LATEST TECHNOLOGY TO ENSURE THE HIGHEST QUALITY AT ROTATIONAL ENGINEERING ESTABLISHED in 1994, Rotational Engineeringâ&#x20AC;&#x2122;s ongoing policy of investment in new technology and training is vital to maintain their high levels of customer satisfaction. 32

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THE COMPANY As a Newcastle Upon Tyne based organisation, Rotational Engineering is easily accessible by road, rail, air, and local seaport. The company’s gradual growth and staff consistency has enabled them to become established as the leaders in producing exceptional rotationally moulded steel tools and thus sustain their leading position. Working from customers’ own drawings or from their own in house CAD/CAM facility, the company can draw on years of experience in the rotational moulding industry to offer practical advice in tool design and hands on solutions to any potential production problems. Managing Director Neil Davidson has been in the fabrication industry for over 40 years and involved in the rotational mould making sector for over 30 years. His company policy has and always will be centered on how to better serve the needs of his customers through quality and efficiency.

COMPANY POLICY Rotational Engineering have a very specific company policy detailed below: • To be the natural choice for producing high quality rotationally moulded steel tools. • To implement innovative and practical solutions that meet current and future customer requirements. • To sustain their leading position by promoting and applying latest technologies and techniques. •

To implement best management practice ensuring development of all staff to meet the business needs and goals.

• To operate an integral quality based knowledge system enabling continued success. • To encourage personal development at all levels and become a leader in the North East for fine limit sheet metal work. • Manufacturing and Fabrication

WORKSHOP CAPACITY Equipped with an excellent range of machinery and the very latest technology, Rotational Engineering are at the very top of their field.

Their comprehensive equipment range includes:

at three main factors namely Quality, Cost and Time.

• RADAN CAD-CAM 3D COMPUTER SYSTEM

Their Director Patricia Davidson has achieved the accolade of International Business Woman of the Year (November 2004) through her success in making Rotational Engineering one of the leading exporters of rotational tools and moulds. Additionally, she won the the BEXA UKTI woman in business 2006.

• 240 TRUMPF CNC PUNCHING MACHINE CAPACITY TO 6mm THICK • 2500 X 80 TONNE BRAKE PRESS • 2500 X 3.5mm GUILLOTINE • WALTER ECKOLD POWER FORMER - STRETCHING, SHRINKING 4mm CAPACITY • MECH BROWN - M.I.G, T.I.G, MMA, PLASMA CUTTING, BRAZING AND SILVER SOLDERING • ROLLING - 60” POWER ROLLS 3mm CAPACITY • GRINDING - FROM STANDARD GRINDING TO HIGH POLISH • DRILLING AND TAPPING FACILITIES • PIRANHA UNIVERSAL - HEAVY DUTY PUNCHING AND CROPPING MACHINE With the comprehensive list of equipment detailed above combined with the company’s fully trained staff, they are able to produce every aspect of rotationally moulded tools and fine limit sheet metal work to the very highest quality.

Countries include France, Germany, Ireland, Norway, Denmark, Poland, Sweden and Iceland.

QUALITY ASSURANCE Rotational Engineering has developed quality systems approved to ISO 9002 to ensure the highest possible standards. Their team uses the latest technology to maintain these standards and to meet customer demands to guarantee satisfaction. Priorities in their quality assurance department are ensuring that the company workforce are appropriately skilled, periodically reviewing them to ensure they deliver the necessary performance and quality specified by customer requirements. All welders are certified to current UK standards.

DESIGN/TECHNICAL SUPPORT Rotational Engineering’s technical team has a vast knowledge within the sheet metal industry and are fully trained in all aspects of the rotational mould industry. With the aid of sophisticated CAD CAM and newly purchased 3D modeling software, they can ensure accuracy and development of the most complex range of tools. Their enthusiastic staff are committed to the highest level of customer care and satisfaction through their vast experience of the industry’s needs and expectations. Rotational Engineering can offer advice and guidance on every aspect of the project. Their attention to detail and customer needs are second to none.

EXPORT As winners of the 1998 Manufacturing Challenge for Exporters, Rotational Engineering has continued to place importance on monitoring competition. In order to secure a long term competitive advantage they have looked

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STOPCOCKS STOPCOCKS founder and CEO, Hattie Hasan, continues to inspire and support women plumbers nationally whilst her much grander vision is to change the world using water management and an army of women plumbersâ&#x20AC;&#x2122; one step at a time.

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HISTORY Whilst I was a teacher, the new curriculum was coming into effect. I felt that we were being pulled away from actual teaching and that more restraints were being placed upon our profession. I had always been interested in engineering and had been fascinated by water for many years. I decided I wanted to take control of my life and have the freedom to choose what I wanted to do so it was without regret that in 1990 I turned my back on teaching and trained to become a plumber. Stopcocks the brand and concept was born. I was one of a handful of women plumbers around at that time and the overwhelming feeling was one of isolation. I set up an online community where women plumbers could contact me and others to discuss their feelings, views and share their experiences. The plumbing industry was very much male dominated (and unfortunately it still is) and we faced discrimination on a regular basis. As a result, we were often overlooked for opportunities to gain work and placements and after studying and gaining your City & Guilds Certificate in plumbing there are few outlets to then go and gain your practical experience which is required to become a fully fledged plumber.

would come to me requesting training and employment. I gave them my advice and support gained from my own experiences but I could not fully meet their needs, this to me was unsatisfactory. I decided we needed a wider audience so in 2010 I began writing my book, “The Joy of Plumbing – a Guide to Living the Life you Really, Really, Want”. In addition, I also built a website creating further awareness. Women all over the country began contacting me, some wanted to train, some were in training and some were experienced plumbers, we all had common goals and had experienced similar issues. I wanted to empower these women and together we wanted to break down barriers in this male dominated society. I wanted all women to realise they could choose plumbing as a career or do whatever else they wanted to do. In 2011, we launched the first and only national network of self-employed female plumbers. Stopcocks Women Plumbers are unique, one of a kind. Purchasing a license to work as a Stopcocks Woman Plumber gives our licensee the freedom to work for herself but not alone. Through our mentoring and support women can now gain the necessary work experience to qualify and then work for themselves as Stopcocks Women Plumbers. Stopcocks are synonymous with excellent customer service. Customers can feel at ease knowing that we have trained women plumbers who have received additional training on diagnosis and systems and that they have myself with 20 years of skill and expertise at their disposal should they require any assistance.

EVOLUTION In 2006, the brand evolved and became Stopcocks Women Plumbers. I sent out Newsletters, wrote blogs and knocked on doors all in an attempt to create awareness about the company. I made a speech to 250 entrepreneurs and vowed to build an army of female plumbers and that together we would make a difference in the world through water, I just didn’t know how this was going to become a reality. Over the next 4 years I worked hard researching the industry whilst still supporting women through the online community already established. Women

as plumbing, they can make a difference and women can gain equality in the workplace.

MY ROLE As founder and CEO, I encompass many aspects of the business. I am primarily a mentor to all our women plumbers. I am responsible for branding and marketing and I also do a lot of inspirational speaking in businesses, women’s and entrepreneurial networking events and colleges. I wish to do more speaking at grass roots level within junior and secondary schools. I want to promote plumbing as a career choice, to plant the seed that anything is possible and you can choose what you want to do. I hope to empower young girls and help them understand that although there is still discrimination in certain industries such

TRAINING At present we have 18 women plumbers working for us nationwide, the aim over the next 2 years is to have 60. In February 2013 we began our first course via a college and another training provider. This course finishes in December and we are hoping to commence our second course this October. We want to take control of the work chain, commencing with the training onto mentoring then through to employment. We attract many women aged between 25-40, some want to a new career, some are trainees and some are experienced plumbers. The established plumbers’ help with the mentoring process by sharing their knowledge and experience, as I only have 12 hours in the working day this assistance is appreciated and it helps to free up some time for my public speaking activities. Through tuition, our mentoring and support we enable trainees to gain work where according to what’s most useful we mentor them or supervise them on-site which in turn means they get the necessary hands-on experience thus accelerating their skill levels. An example would be a recent trainee who during her first year fitted with me an entire central and under floor heating system, something even I could not do in the same time span. I assisted her from the planning stage through the manual aspects. Once I had helped her, after leaving the site that trainee had gained a satisfied customer and has gone on to become a fully qualified, self-employed plumber under the Stopcock Women Plumbers banner. I am regularly asked by women plumbers about eco energy. We do not have a

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written environmental policy; however, I do consultations in this area and definitely support renewable energy initiatives. My perspective is always first to perform energy efficiency surveys in the home. I come from the perspective that it doesn’t matter how advanced an ‘eco’ system is, if the energy is being wasted, it isn’t really sustainable or beneficial to the environment, so I encourage all my plumbers and customers to minimise water and energy usage through improved systems and management along with proper insulation.

THE FUTURE, THE WORLD I have always had a passion for water and its management. We hear stories of drought and floods all over the world and as part of my vision I want to help put an end to water wastage. Systems need to be in place to manage water more efficiently and effectively and people need to be educated and trained so that they can help sustain themselves. Stopcocks Women Plumbers have been invited to the Amani Community Home, an orphanage within the community, near Kithoka, Kenya. We wish to create a clean water supply through rainwater harvesting. The aim is to take a small group of women plumbers and build the system using local materials and to work alongside the community. We would not be going over there to enforce our methods onto them but to use their local knowledge and help to train them on maintenance and repair of the system so that going forward they would be self-sufficient. As part of our journey, we wish to empower the women in the village as they are often seen as

subordinates within their communities. By providing them with knowledge and skills which would be heavily relied upon we hope to not only help them have a sustainable water source but to heighten the women’s positions giving them more respect from their peers and to raise aspirations for the girls growing up in the orphanage and community. We were due to go to Kenya in October 2013, unfortunately we have had to suspend our trip due to lack of funding. The project itself received donations; however, we have been unable to secure finances for our flights.

The project is definitely still in our plan; it is just a temporary setback. Without our travel expenses we are unable to go to Kenya and help with the much needed rainwater system. If you wish to make a donation or want further information please go to our Facebook page on www.facebook.com/ cleanwaterkithoka or for an information pack please email mica@stopcocks.co.uk

ACHIEVEMENTS Because Stopcocks is unique, we generate much interest from magazines and TV companies. We actually filmed a pilot show for BBC 3 & 4; unfortunately this did not get commissioned. We have sponsored the Best Women Apprentice at the 2013 Women in Construction Awards; I personally presented the winner with her award which was an honour. This year, we were also shortlisted for The British Plumbing Employers Council (BPEC) Life Award for the charity work in Kenya which had we won would have

guaranteed our trip to Kithoka. I have also been nominated for Inspirational Women of the Year 2013, although I was flattered, I turned this down. The reasons I declined this offer was that after some research, I discovered that the award was based on personality and popularity as opposed to your achievements and aspirations. These are what I want to be known for. My main achievement is being visible. Without role models change will always be slow, women like me succeeding, show the world that women and girls can do whatever we really want. It’s vital for girls to have people like me, doing ‘nontraditional’ jobs in ‘non-traditional’ ways to broaden their aspirations. It gives me great satisfaction to know that I have helped to create 18 highly visible new businesses of women plumbers through Stopcocks Women Plumbers. As we have no competitors and are the only company of women plumbers working nationwide, the recession has actually worked in our favour and our business is successful. If you need a plumber you need a plumber regardless, however, customers are now more discerning of which company’s they choose. We approach plumbing in a feminine way. We focus on customer care, delightful service with exceptional results. We communicate openly and clearly, maintaining fair prices with minimal disruption to the client. This strategy results in us getting an 80% referral rate which is a fantastic achievement given the present economic climate and of this I am extremely proud. My ultimate goal is to make Stopcocks Women Plumbers a global brand. I wish to showcase and promote plumbing to girls and women of all ages from all backgrounds, showing them that even though it may be difficult to get into the profession it is achievable and together we can alter the perception and views about women plumbers and about what women are capable of. I wish to inspire the younger generation to consider plumbing as a viable and rewarding career choice and to continue to mentor women and help them achieve their personal goals. I hope that by our very existence, Stopcocks Women Plumbers will make a difference. Contact us at: Email: mica@stopcocks.co.uk Website: www.stopcocks.co.uk

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CLIENT and employee RELATIONS KEY TO TW CONSTRUCT PRODUCING top quality work on time and within budget is what TW Construct Ltd constantly strives for and achieves. The original company was established in 1946 and formed TW Construct Ltd in 2007. They provide general construction, construction management and design and build services throughout London and the Home Counties, also having sister companies in Prague and Budapest. Currently TW Construct Ltd employs a total of fourteen people, and a wide database of subcontractors. A number of their employees have worked closely with more senior members of the team.

This helps them develop the necessary skills which in turn makes them a more valuable part of the team. The company also assists with employees’ ongoing education such as day release college or university. “The past few years have been difficult for our industry,” shares Project Manager Ben De’Ath, “Unfortunately we had to reduce the number of direct employees retaining a core of key personnel who have become adept at multi-tasking. We have found that the majority of the work

we are undertaking at the moment is through key contacts that we have built up over the years”. Ben’s job is to plan, budget and coordinate the company’s projects. He is fully involved throughout the contract period and has the support of a motivated and proactive team. “Together we achieve top quality results and satisfied clients,” he says. Despite the difficulties faced as a result of the recession, the company last year

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achieved a turnover of £9m, a success they put down to the quality of their work and the personal touch they offer clients through being a family-run company. “Our key ambition is to be one of the first companies clients think of when they are selecting a contractor for a new project,” says Ben.

PROJECTS TW Construct Ltd provides an extensive range of services to meet their clients’ needs and expectations, combining cost effective solutions with practical construction expertise and strong management skills. The company believes in creating a close, nonconfrontational working relationship with their clients and subcontractors, where communication and commitment are key to the successful delivery of projects. TWC has completed several major projects over the past few years. They were heavily involved in the Westfield shopping centre for six years. Part of their works included the refurbishment of the Grade II listed Dimco buildings which now house the bus station. They also worked closely with LUL at White City

building a new substation and fitting out the underground siding as well as the new Wood Lane underground station.

HEALTH, SAFETY, AND ENVIRONMENT

More recently TWC has completed a one-off refurbishment of a Grade II listed Georgian town house in the heart of London’s Belgravia. The project was completed to an exceptionally high standard and featured an array of bespoke finishes from all over the world. The project was completed to tight timescales and within budget.

TWC’s Health and Safety policy is to ensure all works are carried out safely and without risk to their employees and others. This is monitored by the company staff that hold the necessary qualifications ranging from the basic CSCS to the SMSTS. In addition to this, TWC is always seeking to further its employees’ knowledge and qualifications, and staff frequently attend external courses in Health and Safety. Additionally, they employ a Health and Safety consultancy company who work alongside them to help them monitor and improve areas when necessary.

“We are a motivated and proactive company,” asserts Ben. “We work hard at establishing a good rapport with our clients which helps us to understand their requirements and goals. We believe that the key to a successful project is open and frequent communication with our clients. We will always go the extra mile and pride ourselves on being non-confrontational, favouring sitting round a table to discuss and overcome problems”. Over the coming months and years, the company hopes to continue to work with their key clients, as well as to build and develop new relationships with potential clients as well as raise their company profile.

Being a construction company, the majority of TWC’s waste is through construction activity. The disposal of waste follows current good practice checking final destination, segregation etc. The company recycles where they can but this is always very dependent on the practicality in relation to the type of work being undertaken. Contact us. Offe Tel: 0208 4280266 Email: admin@twconstruct.com Website: www.twconstruct.co.uk

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GROWTH AT THE TOP OF , WEST MERCIA S AGENDA PERSONAL TOUCH is a defining factor at Tipton-based West Mercia Sections, one of the UKâ&#x20AC;&#x2122;s major producers of precision engineered steel section for the Construction, Security and Electrical Industries.

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THE COMPANY Established in 1975, West Mercia is a family-run business that prides itself on high levels of customer satisfaction. The company offers over 40 years of experience in the roll forming trade, serving the needs of both local and national customers. They specialise in the production of cold rolled steel sections and supply to a number of different trades. West Mercia supplies heavily to the Roller Shutter Door trade but also cater for other trades such as Roofing, Electrical, Mezzanine Sections, Security and General Wholesalers/Stockholders. The companyâ&#x20AC;&#x2122;s offices and factories are based in Tipton, in the heart of the industrial West Midlands. Being only a few miles away from the M5 and M6 motorway network, they are situated ideally to conduct their service nationwide.

country. If that is not quick enough for the client, due to the very immediate nature of the industry, they can collect their orders on the same day. West Merciaâ&#x20AC;&#x2122;s technical sales staff are always available to discuss client requirements, and they pride themselves on providing a fast and efficient service.

HIGH SERVICE STANDARDS Providing customers with an excellent service is at the core of business at West Mercia. The company takes an active interest in their clients and ensures they are kept happy at all times. Being family-run makes this a lot easier to do as it means they are able to maintain a personal touch with clients while sharing similar values. The company provides in-house training from experienced employees as well as sending staff for training/qualifications in warehousing and machining. This ensures that they are kept up to date with industry developments and continue to produce high quality products to meet client requirements.

AMBITION West Merciaâ&#x20AC;&#x2122;s factories are equipped with high-tech machinery which are operated by vastly experienced and highly qualified workforce, capable of producing the very best quality products. Being self-sufficient, they also boast their own tool room, where they have specialist tool makers that can maintain their machines and all their tooling in-house, along with the design and manufacture of new sections. The company supplies their own transport, and so is able to give a 24hour turnaround on orders across the

Throughout the years, West Mercia has been focused on customer satisfaction and growth. It is a focus that has never faltered, even during the recent economic crisis. The company entered the recession as a stable an strong business, and remain so today. Their self-sufficiency has ensured their ongoing success. West Mercia has just become ISO Registered, and they plan to double the size of the business within the coming years and months. Their key ambition is to grow significantly larger and enter into new industries.

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GREEN ROOFING SPECIALISTS BBS SCOOPS NATIONAL AWARD BELIEVED to be the UKâ&#x20AC;&#x2122;s leading provider of Green Roofing services, BBS Green Roofing have worked in the garden and roofing industry for over 20 years.

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THE COMPANY

EXPERT MAINTAINENCE AND GUARANTEE

BBS are “preferred partner” installers for most of the major manufacturers, and they supply and install all of the proven Green Roof technologies on the market.

BBS offers short or long term maintenance and nurture packages for every type of Green Roof, from simple Sedum to large podium expanses with lawns, flower beds, trees and parks.

Their many years of meticulous high end garden design and horticultural experience means that they are impeccably suited to delivering the best system for every circumstance. BBS remains truly independent, which means that they can provide the correct system for their customers’ exact requirements. They do not install substandard roofs, and only install systems that they can guarantee to be sustainable. The company follows the F.L.L. Green Roof guidelines of Germany –they are founder members of the GRO Code - UK Guidelines. Their work is guaranteed and they provide on-going maintenance and nurture packages.

SERVICES BBS provides the best Green Roofs , Sedum Roofs and Brown Roofs with excellent design and installation packages. They also offer a full maintenance package that is backed with a guarantee for all green and living roofs that they install. Additionally, the company maintains and repairs existing green roofs installed by others which is where they see many examples of poorly installed systems or substandard systems that are never going to work, whether they are installed correctly or otherwise.

If customers have a green roof installed by others which is now looking worse for wear or failed completely, BBS can definitely help. Because they are preferred partner installers for most of the green roof systems on the market, they are uniquely positioned to be able to offer Green Roof Maintenance to all green roof owners whether it was installed by them or not.

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They can also roll out their lifetime green roof guarantee if the system has been installed correctly in the first place and just needs “recovery and nurture”, or they can put right all the wrongs in order to get it up to the standard required for their Green Roof Guarantee.

COMMITMENT BBS Green Roofing’s service from the initial estimate through to installation is fast, efficient and with an uncompromising high end finish. From domestic roof gardens and tiny inexpensive domestic extensive green roofs to vast commercial projects, they do it all with the same degree of excellence. For commercial projects,the company works closely with the project manager and all associated “other” trades on site to ensure the smooth integration of the green roof.

of the Year’. The Construction News Awards are the most prestigious awards in the construction industry, and BBS were honoured to have won, although very deserving. Rebecca Evans, Editor of Construction News commented: “The winners of the Construction News Awards 2013 represent the very best of an innovative, dynamic industry that builds everything from breathtaking towers that change the skyline, to schools hospitals and roads that change people’s lives. These companies are leading the way in adopting a more sustainable, collaborative and responsible approach to construction, with exciting technology at its core. Congratulations to all the winners, they are a fantastic reflection of the huge contribution that construction makes to the economy, the jobs market and wider society.”

Part of ensuring commitment is choosing suppliers and partners carefully, and BBS has done this. Through their work with Foy Certification, they have displayed a preference for only top quality partnerships. Andrew Foy said: “We are delighted to be working with BBS Green Roofing to develop an Integrated Management System which will achieve Certification to ISO 9001, ISO 14001, and OHSAS 18001”.

AWARD WINNERS 2013 BBS Green Roofing were proud winners of the Construction News Award 2013 under the category of ‘Roofing Specialist

On BBS specifically, the judges commented that they have “a great combination of talent and sound management and coordination of horticultural, surveying and roofing skills”.

IF YOU WOULD LIKE TO PLACE A FEATURE OR AN ADVERT IN THIS MAGAZINE PLEASE CALL STEVE RUSHWORTH AT S&S PUBLISHING ON 01924 920 483 OR SEND AN EMAIL TO STEVE@SNSPUBLISHING.CO.UK

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PDA â&#x20AC;&#x201C; PROTECTING THE INTERESTS OF A SIGNIFICANT INDUSTRY As a non-profit trade body, the Painting and Decoration Association (PDA) works hard to maintain the standards of the industry they represent. 44

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and the problem rectified. This helps to maintain only the highest industry standards and professionalism are met.

BACKGROUND Formed in the Yorkshire Region in 1863, the Association became a national body in 1894. It is one of the oldest recognized trade associations in the UK, and next year will be celebrating its 120-year anniversary. Originally called the British Decorators Association (BDA), the organisation became the PDA after a successful merger with the Painting and Decorating Federation in 2002. There is also a branch of the organisation known as the London Association of Master Decorators, this too celebrating over 100 years proud history. With its Head Office based in Nuneaton, the Association covers six regions, namely the Northern, the North East, the North West, the Midlands & South West, the South East and Northern Ireland. There are currently six staff members that work at the Head Office, with Neil Ogilvie as the Chief Executive since 2010.

WHAT THEY DO Standing for professionalism, confidence and integrity, the Painting and Decorating Association symbol is the marque of quality in the industry. The PDA represents thousands of painters and decorators across the UK, but the Association has one clear purpose to ensure all members adhere to the highest standards. From large national contracting organisations through to small businesses - the PDA choose its decorators with care.

In order to become a member, businesses have to produce to two separate references from recent clients over and above having satisfactorily completed an apprenticeship under the National Joint Training Scheme for Building Operatives (Painting & Decorating) and having gained the City & Guilds of London Institute Craft Certificate, and where applicable, have passed the CITB Skills Test. Undertake to abide by the Association’s Code of Practice. Provide evidence of trading under the business name for not less than one year. Training and Education is also a key part of the PDA’s purpose and it regularly offers a number and health and safety courses to its members. It holds Training and Education, and Safety, Health & Environment meetings at its head office three times a year. Additionally, it holds annual meetings and social events to allow members to meet each other and discuss work issues. It works closely alongside CITB on various training initiatives. PDA is also one of the largest members of the National Specialist Contractors Council (NSCC). The Association also works closely alongside the major paint manufacturers and a vast array of suppliers to the industry. The Association also produces a bi monthly journal called “The Decorator”. The PDA will also be launching a brand new website in early winter.

MEMBERSHIP As the UK’s largest trade and employers’ association for contractors for the Painting and Decorating industry, the PDA has members across the length and breadth of the country. Currently, there are approximately 1450 company members ranging from sole traders,

SME’s through to large National Contractors. As well as recognition within the industry, membership to the PDA brings with it a wealth of benefits. Some of these include access to a free 24-hour legal helpline, preferential rates on insurance, discounts for tool hire, advice on health and safety, tax, and industrial relations, and access to a discounted online work wear shop. Members usually try to help each other out with work opportunities, as well as any other areas of joint initiatives that may be required. As with many other Trade Associations/ Federations, the severe recession led to a slight drop in PDA membership. Before the recession started, they would, on average gain around 180 new members per year, but this figure declined to only 80-100 per year. As a result of the recession, substantial amounts of Government contracts were cut back and many new building projects were left in suspension by many of the major building contractors. This situation however saw the general public begin to focus on making improvements to their current assets, for example house extensions and full renovations. This at least, created additional work in these areas. The PDA is now confident that business will soon start to gain momentum for painters and decorators offering an exemplary service and this will be reflected in their future membership figures. “Right now people have been seeing their order books gain strength during the past few months, so it is the perfect opportunity for them to grow and hopefully prosper. “Over past few years we haven’t experienced great summers for external work, which in turn, hasn’t helped our members, but the weather this year has been good, which hopefully helps somewhat to address this issue” shares Neil.

One of the many services and benefits which the PDA provides is an independent arbitration and conciliation service. This ensures that any complaint made by a client in relation to a members work, is quickly accessed,

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AWARDS The PDA Premier Trophy Awards recently celebrated its 25year anniversary this year. Companies, including non PDA members, can enter a completed contract which they feel is worthy of an award. The four categories are: Small Contractor, Decorative, Industrial, and Commercial with a special overall Award for Excellence. The shortlist of entries is then judged by an independent panel of judges from the Institute of Clerks of Works who spend many weeks travelling around the country inspecting and judging the work. The various awards are then presented each year at the event which is held in London. There are generally around 170 guests in attendance, and this year the Association invited a special guest, HRH The Duke of Gloucester to present the Awards. Application forms for the 2014 Awards will be available shortly on the PDA website. â&#x20AC;&#x153;Our main ambition is to maintain standards of the industry, continue to adapt and grow with future technology, remain relevant, while at the same time remaining one big family,â&#x20AC;? concludes Neil.

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TRAINING A PRIORITY AT CROSBY INTRUDER ALARMS ESTABLISHED in 1984, Crosby Intruder Alarms have developed into one of Merseysideâ&#x20AC;&#x2122;s premier independent security alarm companies.

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They now have installations throughout the UK and can offer a full installation and back-up service nationwide. The company only uses the finest quality products and pride themselves on the quality of their installations. Crosby Intruder Alarms have an interesting history from its inception in 1984 and has maintained steady growth to become a leader in its field.

THE COMPANY All members of staff at Crosby Intruder Alarms are firmly committed to quality, and to this end are approved through SSAIB, a UKAS accredited inspectorate. In the late eighties, the company voluntarily became an approved installer with the IAAI trade inspectorate, ensuring they gave themselves credibility. Unfortunately, following the death of the Chief Executive, the organisation ceased to trade. This led to the company searching for an alternative, and they eventually decided on the AISC, which one of the Partners, Roy Williams became Technical Director six months later, Crosby Intruder Alarms are proud to be one of the first five companies to be approved by the AISC, proud also because they were an approved company prior to approval being made a condition of remaining on the Merseyside Police recognised installer list. In May 2000, the AISC merged with two of the other Inspectorates to form the Security Systems & Alarms Inspection Board (SSAIB).

As they were successful in obtaining a number of these contracts, they took the opportunity to expand into the Wireless Nurse Call System market and became Trade Trained Partners, for Aid-Call who are a division of Tynetec. Crosby Intruder Alarms have now installed several AidCall Wireless Nurse Call Systems and are also able to offer maintenance packages on existing systems. Based in Liverpool, Crosby Intruder Alarms are responsible for the security systems at the stadium of a local Super League Rugby Club and a local well known city-based theatre. Additionally, they supply their local cinema with a comprehensive range of security products and services.

Established nearly 30 years ago, Crosby Intruder Alarms are one of the few local companies who are Trading Standards Approved through the Trading Standards “Buy With Confidence” Scheme. They are an SSAIB Inspected Company and all their engineers are fully qualified to City & Guilds and Industry Standards. Furthermore, the company only uses products that have been on the market for a minimum period of six months. All products that Crosby Intruder Alarms install are tested in house before being included within their product portfolio. Additionally, all products are of the highest quality. The company expanded their product portfolio and started looking after the maintenance for the Intruder, CCTV, Access Control Fire Alarms and Nurse Call Systems at various Nursing and Care Homes around the North West.

of the business, they are able to offer a personal touch, and customers always have a direct point of contact. The fact that most of their enquiries for new business come from recommendations from existing and previous customers is testament to their quality installations, friendly attitude, hard work, and competitive pricing.

TRAINING Training has always been a priority for Crosby Intruder Alarms in order to maintain their exceptional levels of quality and service. One of the company Partners, Roy Williams, is heavily involved in Training within the security industry. He teaches all over the world for various training organisations and also trains apprentices for other local security installation companies. The staff at Crosby Intruder Alarms regularly undergo specific training relevant to their job role, as well as manufacturers courses relevant to the products that they use. The company uses a consultant for all Health and Safety matters and training and has a full Health and Safety manual. Their engineers attend regular external training courses.

QUALITY SERVICE As a family-run business, Crosby Intruder Alarms prides itself on the quality of service and customer care that it offers. The company’s key ambition has always been to offer the highest level of service to their clients, present, past and future. Due to the controlled size

Looking ahead, the company hopes to see the business grow, with intentions to expand the workforce and develop the training side of the business. For more information on Crosby Intruder Alarms, the please visit their website www.crosbyintruder.co.uk, or call them on 0844 588 6912.

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CUSTOMER SATISFACTION AT THE CORE OF GNG BIDDLE WITH over 25 years of experience in the painting and decorating industry for commercial, industrial and domestic clients throughout the UK, GNG Bidle has a reputation for the highest standard of painting and decorating workmanship. GNG Biddle are painting and decorating specialists in all aspects of decoration including interior decoration and exterior decoration. Painting and Decorating is the companyâ&#x20AC;&#x2122;s business, and they have a high number of customers that return to them for all painting and decorating needs, year after year.

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THE COMPANY GNG Biddle has vast experience and expertise in the painting and decorating industry for commercial, industrial and domestic clients across the country. The company is based in Isham, Kettering, Northamptonshire. Over the years they have gained an enviable reputation for providing a service and finish that is second to none. The company aim is to provide a prompt and reliable service at all times working to customer specification and budgets. They undertake all sizes and types of projects including small building works. GNG Biddle’s experience, expertise and efficient approach has ensured that they have become an established and trusted name throughout Northamptonshire with a reputation for a courteous and professional service in painting and decorating.

CUSTOMER SATISFACTION At GNG Biddle, they understand that customer satisfaction is key to the success of their business. For this reason, they work hard to ensure that their customers receive a quality of service that continues to build on their already excellent reputation. The number of customers that return is a testament to the company’s unfaltering service standards and exceptional customer relations. One customer said: “In an industry not known for its professionalism and customer care, GNG Biddle stands out as a rare exception. In the 10 years plus that I have known and worked with the company I cannot recall a time when I was anything other than wholly satisfied with their work. Their technical knowledge, their onsite performance, and their abiding eye for detail, all combine to deliver an exceptional service that represents the best value for money - from the smallest to the very largest project. I can recommend them without hesitation!”

PROFESSIONAL STAFF GNG Biddle only employs skilled painters and decorators including commercial decorators, commercial painters and industrial painters as well as spray painters. They are an established painting contractor able to offer a wide range of painting and decorating services. The company is known for their high standards of workmanship and quality finishes on all jobs they undertake. Their friendly and professional staff mean that customers can be comfortable in the knowledge that their projects are in skilled hands and will be completed on time. GNG Biddle strictly adhere to all Health and Safety welfare regulations as part of their company policy for improving the working conditions of its operatives and service to its customers.

SERVICES GNG Biddle can provide more than just residential painting and decorating services. Some of their clients include Local Authorities and Housing Associations. For more information on their full range of services including painting services, decoration services of interior decoration, exterior decorating, commercial decorating and domestic decoration, please do not hesitate to contact the company for a no obligation quotation. Visit their website for more information http://www.gngbiddle.co.uk/.

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SWIGA announces price for its guarantee FOLLOWING its pilot phase the Solid Wall Insulation Guarantee Agency (SWIGA) has announced that the price of its standard house guarantee will be ÂŁ79 for what is considered to be the most comprehensive Solid Wall Insulation (SWI) guarantee available. 53

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The SWIGA Guarantee delivers quality assurance and consumer protection through the provision of an independent 25 year guarantee for external wall, internal wall and hybrid solid wall installations. These installations are carried out under the SWIGA framework by certified installers using certified systems. SWIGA is designed to give those specifying SWI work confidence that the work will be completed according to robust procedures and controls from manufacture through to installation.

Details of the key benefits of the SWIGA independent 25 year guarantee are as follows: Ethos and aims SWIGA is a not-for-profit organisation formed to ensure that solid wall insulation systems meet the highest standards, backed by a robust guarantee. It was conceived by the industry for the industry to support the mass market roll out of solid wall insulation in a dependable and sustainable manner. Quality assurance SWIGA provides a comprehensive industry-leading Quality Assurance framework with extensive independent monitoring, which minimise the risk of problems occurring with the installation. It is designed to prevent installation problems in the first place as opposed to simply paying to put them right if they do occur. SWIGA’s robust processes are backed up by assessment and surveillance of contractors to protect the consumer and the supply chain’s brand reputation. Comprehensive, stand-alone cover SWIGA’s cover to the client does not rely on indeterminate third-party cover provided by additional policies held by system certificate holders and installers. For the system certificate holder and installer, this means their liabilities are clear. For the policy-holder, this means they won’t become involved in negotiations to determine liability and potentially complex audit trails. In fact, SWIGA manages the claim process. There are no hidden exclusions in the

SWIGA guarantee triggered by possible omissions in the policies held by the system certificate holder or the installer. Delays are minimised and the risk that the guarantee is invalidated by the loss or limitations of third-parties’ policies is avoided. Customer journey in the event of a claim The process of making a claim is straightforward. There are no ‘trip hazards’ for the SWIGA guarantee holder, such as having to provide copies of multiple, separate guarantees obtained from the system certificate holder, the installer and the insurer.

guarantee and be entirely confident about having such work undertaken.” Nick added: “Back in April we announced that the price of the SWIGA standard house guarantee would be £79 for what is considered to be the most comprehensive SWI Guarantee available. We will now be offering the same comprehensive guarantee for high rise buildings, starting at £158 per flat in buildings with five to seven storeys and £237 for eight storeys and above.”

The guarantee is logged centrally by SWIGA for each property. The SWIGA guarantee does not require either the installer or the system certificate holder to have ceased trading for it to handle a claim. As the guarantee is attached to the property if the property is sold it automatically transfers to the new owner. Finally, SWIGA will put faults right rather than simply making a payment following a successful claim. Small print Unfortunately, it’s increasingly important to read the small print. However, SWIGA‘s small print is small in quantity rather than so small you might miss something important. Price Transparent and competitive price.

HIGH RISE The Solid Wall Insulation Guarantee Agency (SWIGA) has extended its guarantee to cover high rise properties, for buildings with five storeys or more. Nick Pinkham, General Manager of SWIGA commented: “Significant potential exists for the installation of Solid Wall Insulation (SWI) on high rise properties and I am delighted to announce that we have now extended the established SWIGA standard house guarantee to cover high rise properties with five storeys or more. This will help support delivery of the Energy Company Obligation (ECO) and Green Deal initiatives by ensuring that consumers in such properties can benefit from the protection of an independent 25 year

SWIGA is a not-for-profit organisation with a robust Quality Assurance framework which provides consumer protection and an independent 25 year Guarantee for SWI covering external, internal and hybrid wall insulation, and is committed to supporting its members to access new opportunities that will be available under the Green Deal and (ECO). SWIGA now has over 90 members including the major national SWI companies. SWIGAs new website www.swiga.co.uk is designed to provide information and advice to householders, specifiers and insulation companies about the guarantee. Membership of SWIGA is open to System Certificate Holders and SWI installers and since its launch at the start of the year SWIGA now has over 60 members and growing.

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IN HER OWN WORDS... THIS month we spoke to Jacqui Miller MBE, Global Sales and Marketing Director of Miller UK. Here is what she shared about the company, their achievements, goals, and ethosâ&#x20AC;Ś 56

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distribution channels as well as setting and executing the company’s marketing strategy. In addition to this, I sit on Miller International Board and am a shareholder alongside my two brothers where we create the strategic objectives and growth strategies for the group. I was recently appointed a Member of the Order of the British Empire (MBE) by Her Majesty The Queen in the New Year’s Honours List 2013, for services to industry and international trade, a role that is key to the success of Miller and recent growth in developing markets such as India and China.

Can you tell us about Miller UK? Miller was established in 1978 and is a family run business, proud of its North East England heritage and people orientated work culture. With over 35 years expertise in the earthmoving industry, Miller designs and manufactures quick couplers, buckets and attachments for earthmoving equipment. Miller currently employs over 220 people in its manufacturing sites in the UK and has additional offices in Gibraltar, North America, India and China. Our customers include the world’s leading OEMs such as Volvo, CNH, Komatsu, Hitachi and their dealer networks, as well as an established independent global distributor network and numerous end-user customers worldwide. Throughout the years Miller has stayed true to its vision and constantly strives for excellence in all its products and services. Miller is very proud of its diverse product range and people, and through a skilled in-house design and technical department, operating the latest technology, products bearing the Miller name reflect quality that is trusted and relied upon around the world for strength, durability and value for money. Today, Miller operates on an international basis with a customer base spanning the globe. The main manufacturing sites remain in the North East of England along with a joint venture casting facility in Northern China, opened in 2004 to offer the latest in high quality, durable, cast steel quick coupler technology. From all sites Miller manufactures a range of buckets, quick couplers and other attachments for the earthmoving industries as well as providing a custom built service which offers specialised and ‘one off’ products, that are tailor made

to suit specific applications, machines and environments. Two additional Joint Venture bucket manufacturing facilities have recently been established in Goa and Bangalore to bring Miller’s bucket expertise to India. In addition to our manufacturing facilities, Miller also has sales offices in the UK, United States, India, China and Japan. All are headed up by the Global Management Group who report into Miller’s headquarters in Gibraltar. A growing distributor network is also in operation covering Europe, North & South America, Asia, Australia and the Middle East.

What are your present and future plans as a company? We have a great vision for the Company and are always looking for new ways to grow the business. We are continuing to expand our export market into emerging markets as well as focusing on areas such as the Middle East and Australia.

How many employees do you have at present? Miller currently employs 220 people; the majority is based in our two manufacturing facilities in the North East of England. We also have satellite sales and service offices around the world.

We also invest heavily on developing innovative solutions for our customers and keeping them up to date with the latest technology to enhance their machines onsite as well as ensuring they receive the safest products available. As well as this we also have some new initiatives in the pipeline that we are very excited about.

What is your role within the business and what does this entail? I am the Global Sales and Marketing Director responsible for all group activities relating to sales and product

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Does the company have a mission statement and , what is your company s key ambition? “To provide a unique feel good factor for our customers, with the latest high tech products, best in class service and good old fashioned value for money. For all our employees, customers and stakeholders to enjoy being part of the Miller journey, and all of us to remember to work hard, play hard and give something back.”

2009 -

Opened Miller Groundbreaking India Pvt Ltd and appointed a distributor network across India.

2009 - Invented the first ‘Twin Lock’ coupler and introduced to the UK market. 2013 - Celebrated 35yr in business. Jacqui Miller received MBE in the New Year honours list. The company’s full history can be viewed at http://www.millergroundbreaking.com/ about-miller/miller-history/

What do you feel sets you apart from other companies in your field?

Please list , some of the company s milestones and major achievements. 1978 - Mobile welding repair business formed by Keith Miller 1979 - Brother Gary Miller joined 1982 - I joined to make the family business complete 1984 - Secured first UK national bucket supply order 1986 - Invented and launched the first pin grabber quick coupler. 1994 - Made the decision to expand into Europe

- Appointed the first Miller Independent Distributor – Haladjian France

1999 - Was appointed Global supplier for Caterpillar Pin Grabber Coupler requirements 2000 -

Introduced the Scoop bucket, a design by Miller to work in conjunction with the quick coupler.

- Appointed Independent Miller Distributor – North America

2004 - Created a Joint Venture casting facility in Northern China.

Miller is not only an innovator, we are a Solutions provider. We don’t just sell a standard range straight off the shelf, we pride ourselves in working with our customers to provide them with solutions that they simply can’t get anywhere else. Time after time our customers come back to us because we listen to their situation and deliver a solution that specifically addresses their issues. Put simply we push the status quo and we never stand still.

What has helped you get through the recession and what have been your coping strategies? In our 35 year history, this was by far the worst recession we have ever experienced, we saw turnover fall so dramatically in such a short period of time and were left with a huge amount of stock on the shelf that at its worst we were evaluating the situation on a daily basis. It was only the sheer determination and loyalty of our team that we are able to get through it at all. During the recession, we adopted the following as a strategy and coping plan: • Shareholder support and belief which saw considerable cash re-invested • Working closely with external finance providers and suppliers • Stringent cost cutting and cash management controls • Close alignment with customers

• Good team spirit • Reduced head count • Being open, honest and transparent with everyone • Strong management team The result of this though is a fitter and stronger company with a more experienced management team ready, able and looking forward to future growth.

What is your health & safety policy within your business and how is this rolled out? Safety is at the forefront of our product designs and it is therefore equally important to us to promote effective health and safety measures as a mutual objective for management and employees at all levels. The Company considers this is a management responsibility equal to that of any other function. We provide all the necessary PPE and training to all members of staff to ensure that they are aware of the potential risks within their environment so we can minimise any incidents. We also have trained first aiders onsite at all times. It is Company Policy, so far as is “reasonably practicable” to provide and maintain a working environment that is safe and without risk to health and adequate as far as welfare facilitates. We ensure that any persons not in the Company’s employment are not exposed to risks to their health, safety or welfare, which could potentially arise from any of the Company’s activities. This is carried out through inductions to the Company’s procedures on arrival at the facility.

Do you have any environmental policies and what is your companies contribution to the environment? We are accredited to Environmental Management Systems ISO14001. We recognise the importance of limiting the company’s impact upon the environment and therefore the need for improved environmental performance and management. We are committed to providing a safe working environment

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for all employees and the acceptance of our operations and activities to local communities and trading partners.

What training and/or benefits do your employees receive? As a company, we recognise that we are only as good as our people and it is important to invest time and effort in them. We carry out regular appraisals where training needs of the individual are identified and relevant training courses (internal and external) are planned. We also run an assisted study programme to offer financial support and an environment that encourages them to take responsibility for expanding their knowledge, experience and ability where it is likely to be of benefit to both the company and the individual.

What would you say are the benefits of being a family business? As a family run business, I feel that there are many advantages and for us in particular we share common values so our ethos and beliefs on how things should be done and our vision for the company are very similar. We implicitly trust one another and know that we can count on each other in the hard times, something that we have come to experience first-hand during the recession.

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EXCEPTIONAL CUSTOMER CARE , FACTORS INTO DSI S SUCCESS WEST-Yorkshire based Door System Installations (DSI) is a leader in customer service and quality workmanship.

RAPID GROWTH DSI operates throughout the UK and boasts over 25 years of experience within the automatic door and aluminium trade. Set up by Steve Raine and Erin Maldzinski in 2010, Erinâ&#x20AC;&#x2122;s father Bill came in as a director a number of years later. DSI are fabricators and Installers of Aluminium Doors and frontages, and automatic doors. The company originally started in a small office with a workshop attached. One year later, they had expanded enough to move to more industrial premises

for the fabrication aspect of the business, and they now have a separate office to house admin and sales staff. The company currently has nine members of employed staff, although they also subcontract very often to meet the needs of their customers more precisely. In the short time they have traded, they have seen unprecedented success, beating the challenging economy to achieve a turnover in excess of ÂŁ1m. They put their success down to treating customers well, doing a good job, and good fiscal planning.

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The business is planning to move to larger premises within the next year as they would like to expand their fabrication facilities and be able to keep more stock, as well as continue the good relationships they have built with their customers and suppliers.

UNRIVALLED SERVICES Having contacts with the major manufacturers of door units, DSI are able to install and maintain all makes of both automatic and manual doors. They supply and fit nationwide and offer a full service no matter how small the project, taking a project from initial inception right through to installation, commissioning and final hand over to the end user. DSI continues to support the customer with a bespoke management programme on completion, ensuring the customer receives continued support through the working life of the operator. Their service offers computer aided design drawings, giving the end user an insight as to how the finished project will appear. Additionally, they offer full maintenance and service contracts on all their systems and also on other manufacturers’

installations. On new build or architecturally led refurbishments, DSI can work with the architect’s drawings to advise the designer on potential problem areas which may be encountered. They have experience of fitting and repairing Geze, Ingersoll Rand, Tormax, JMD, Besam, Record and most other manufacturers’ units. As members of ADSA (Automatic Door Supplies Association), DSI always guarantee the best quality products. The company is very customer-focused and always endeavors to achieve the highest possible standards. “Although we have a supply partnership with ‘Entrematic’, we have a collective wealth of experience and knowledge of all major automatic door operators, a nationwide maintenance network of excellent engineers and very high standards,” shares Bill Maldzinski. As a Director, Bill is involved with every aspect of the company, from estimation, to installation and even the odd delivery.

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SUPPORT FOR LOCAL DEVELOPERS AND NEW HOME BUYERS FROM , ONE OF UK S LEADING PROPERTY SERVICE PROVIDERS AS developers face the ongoing challenges of the property market it is obvious that many will be looking for support not only in land acquisition - or even disposal - but also in finding potential buyers. Yet, whilst there is often support out there, it can come from an array of individual providers many of whom have little or no contact with each other and which ultimately leads to confusion - and even wasted time and money - for the developer. 62

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James McAuley, Director of LSL Land & New Homes explained: “Having listened and dealt with many developers across the country LSL and our associated estate agency brands, such as Your Move and Reeds Rains, know only too well that, despite the more positive market conditions, that some developers continue to face challenges – more recently in connection with land acquisition – and it’s because of this that we’ve made a concerted effort to respond to their needs. As a highly respected company LSL has a vast array of expertise and can easily and effectively provide integrated solutions for the benefit of developers and customer alike. Under the LSL Group umbrella, for example, we have companies offering valuation services, rental portfolio services, asset management services, estate agency services as well as, now, land specialists to offer support in finding land and in selling it. “Already we act for many major house builders throughout the UK - many of whom appreciating that, whilst we’ve got the support and investment at national level, we can also draw on the knowledge and expertise of local teams to tailor our services to their individual needs. Ultimately we know it’s all about ensuring we support the individual objectives of developers and builders and yet, at the same time, add value to their businesses. “All in all the future looks very bright for LSL Land and New Homes and we certainly hope that we can build on LSL’s strengths at local and national level and help even more developers and customers in the future.”

A FOCUS FOR THE FUTURE

range of services and simply responds to market demand. “We know, for example, that the residential land market is still producing numbers that fall short of historic build levels and that the market still has some way to go to meet central government targets in response to projected population growth. We’re responding to this and are now well placed to play our part in bringing forward the development land. Whether someone is looking to buy or sell a plot for a single new home, or a much larger development site, we have the expertise and the UK wide support available both on a nationwide and more local basis.” David Rodgers – one of LSL’s new Land Managers added: “I joined LSL last year as the potential to grow the land offer alongside the many other services - was self evident, and I am extremely pleased that the growth of the land department has provided the platform for us to showcase our experience and expertise within the land and development sector” “Our growing client list includes, amongst others, plc companies and two national charities, and we are fully committed to adding other high calibre clients to the list by doing what we do best – selling or buying land!” If you’d like to find out more details about how LSL Land & New Homes can help you, or you would like to contact one of their new Land Managers, simply access the website on www.lsl-landandnewhomes.co.uk or telephone 01709 830757 LSL Land & New Homes is a trading style for members of the LSL Property Services Group Estate Agency Division, one of the leading residential property services groups in the UK.

As demand for land and new homes grow, LSL Land and New Homes has expanded its dedicated land sale and acquisition services as part of its market-leading proposition. The news comes as the Home Builders Federation (HBF) announced that, since the Governments Help to Buy scheme began in April 2013, around 12,500 people have reserved a new home. A sign, LSL believes, of the obvious demand for new build properties and, in turn, the need for additional land to keep pace. In response LSL has increased the number of ‘Land Specialists’ across the UK to offer support to developers who require land, but also to those who are looking to sell a single parcel of land or land portfolio. For example, they are currently dealing with multi-million pound projects and sites ranging in size from individual plots through to 30 acre sites that will accommodate more than 375 new homes. With more than 90 years combined experience, the dedicated team, working with their estate agency colleagues, can offer national coverage coupled with in-depth local knowledge. They can carry out a land valuation and assess commercial viability, assess the planning position and determine suitability, or otherwise, of existing planning consents, as well as carrying out land assembly and negotiating land purchase from third parties. Their expertise also extends to mixed use schemes, residential schemes and challenging Brownfield sites, and the team now benefits from the experience of an RICS qualified chartered surveyor. James McAuley, Head of LSL Land and New Homes commented: “We feel the development of a dedicated land sale and acquisition service is a natural addition to our already extensive

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BEA GROUP Whilst hardly a houshold name, BeA have over 100 years of experience in the manufacture and supply of fastening technology to manufacturing, industry and construction. Founded in Germany 1910, BeA have evolved to become market leaders in Europe where the BeA brand is synonymous with quality and reliabiltiy.

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One of the BeA Groupâ&#x20AC;&#x2122;s key strengths is its distinctive service philosophy and dedication to quality processes. With some 65 field sales and customer service staff, the BeA Group provides its customers with the specialist support required of a supply chain partner to industry leading names in manufacturing and distribution such as Honda, Nissan, Ikea, Huf Hause, SIG plc and Grafton Group.

products from timber connectors to nails and staples for construction, timber frame, and the off site manufacturing market.

Quality manufacturing and strict adherence to new CE guidelines has been key to their success in UK markets. BeA products adhere to Eurocode 5 and the CE markings required under EN 14592. BeAâ&#x20AC;&#x2122;s experts on the Eurocode have already worked on a number of bodies, such as the Construction Standards Committee (NBau): DIN 20000-6 (application standards DIN EN 14592 and DIN EN 14545). John Mercer, the UK BeA group managing director is the current chairman of the PFA and has been instrumental in ensuring European legislation truly reflects the requirements for the UK fixing industry The company is continuing to make information on characteristics in accordance with EN 14592 available on its website so that these values can be used in the construction planning across their portfolio of

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LOCAL EXPERTISE, NATIONAL SERVICE Eurosafe is an alliance of the very best independent PPE and janitorial distributors across the UK and Ireland, with a group turnover of over £100m, more than 25 branches and a combined total of 580 staff. Our key strength lies in the fact that all of our customers are serviced by a local independent owner, who can make instant decisions and is passionate about their business and their relationships with their customers. Our core offering is PPE, corporate clothing and janitorial supplies, however the Eurosafe group has a distinct advantage over the large national suppliers in having members that specialise in and have practical expertise in other areas too. These include: specialist lifting, fall arrest and height safety

equipment, ‘Nuclear Professional’ trained staff, expertise in radiological clothing, incident management (including spill absorbent kits covering a wide range of liquids, from water to oil and fuel) and fire retardant clothing to name a few.

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The Eurosafe group offers unrivalled levels of customer service through owner-managed companies, extensive coverage of the UK and Ireland by field sales representatives, free on-site training, free advice on products and services and access to special pricing through our combined buying power. Large national contracts are assigned a dedicated Eurosafe Account Director to act as single point of contact.

group therefore enjoy the best possible pricing on cutting edge development within the PPE, work wear and janitorial sectors.

Supply Chain Management

Eurosafe and the Construction Industry Some of the specialist services that we can offer to the construction industry: • PPE and H&S consultancy including RPE face-fit testing, ear plug fit testing and occupational health monitoring; • Site surveys and safety checks; • Team of dedicated technical support managers trained to support clients’ business needs; • Safety product specialists with operational knowledge of customer processes across several verticals; • Fields sales personnel trained to carry out prescription safety spectacle tests; • Full clothing and logo service from garment supply including logo digitization and finished garment stock holding;

Innovation

Eurosafe has a Dedicated Eurosafe Negotiating Team (DENT) made up of 8 Eurosafe Directors who source and manage our supply chain. DENT meet quarterly and invite potential suppliers to present at these meetings as well as asking current suppliers to attend in order to carry out regular detailed reviews of their quality, service, standards, and time invested by their field sales representatives and product specialists. In order to qualify as a Eurosafe supplier, a company must be ISO 9001 and 14001 accredited, be financially sound, and be able to demonstrate their ethical trading standards, policies and procedures relating to corporate social responsibility, equal opportunities, quality and other key areas. It is our aim to be able to trace every product back from our warehouse to its source. Product rationalisation forms part of these quarterly supplier reviews. Several of the Eurosafe members have the same ERP system and are able to track stock electronically allowing constant room to refresh and innovate. Our stock is fluid to reflect current market demands.

Corporate Social Responsibility Eurosafe has invested heavily in a dedicated web platform that “Connects” its membership and allows a host of cutting edge functionality to our customers, including: free electronic catalogues; free bespoke web portals and customised punch out with customers’ back office systems allowing full integration. The “Connect” platform allows electronic management of customer budgets, cost centre management, delivery zones, reports, product returns/recalls etc. Customised logins can be created for individual users without the need to create dedicated catalogues providing flexibility and ease of use for end users. Our websites and electronic catalogues include full product descriptions and high resolution images with zoom function for all products as well as data sheets where applicable. Eurosafe is also able to provide targeted email communication to announce new product availability, special training or resources, special events and so on.

As a group, Eurosafe is committed to moving forward and selling systems that are sustainable, recyclable and offer economical cost in use. We align ourselves with the very best suppliers who share our vision and work closely with our customers in order to educate them as to the advantages of switching to environmentally sustainable products that also offer better value for money. The Eurosafe group sets incredibly high standards for its supply chain and insists on full certification to back up the environmental credentials of their products. Our geographical spread also allows for wider distribution than our competitors are able to offer from a single warehouse facility, greatly improving delivery times to customers and reducing our carbon footprint.

Telephone: 0844 811 1773 Email: sales@eurosafe.ltd.uk Website: www.eurosafe.ltd.uk

Our strong market presence across the UK and Ireland means that our suppliers are always keen to introduce new products and innovations to us. This puts us ahead of our competitors and has also allowed us to act as the dedicated UK route to market for some of our European suppliers. The Eurosafe