NEW BUSINESS
MATTERS Yo u r l o c a l b u s i n e s s t o b u s i n e s s j o u r n a l
In this issue: • FSB Events around Bournemouth (p14) • Dorset Women in Business Tuesday 17th Nov (p21) • 10% off Wines for all NBM Readers (p30) • Weymouth & Portland Catering Show (p30) • 20% off Photography to 5 NBM callers (p31) • Wedding Dress Ball 24th October (p32) • Get Rid of Back Pain Forever! (p33)
Issue 05/2009
October/November
NEW BUSINESS MATTERS
Editor’s Note
W
e may not be out of the recession just yet, but there are definite signs of a recovery, however, it could prove to be a struggle to achieve the same profits you were making last year and you will need a lot of strength, skill and determination to make it to the top of your mountain! I suppose the question here is; will you do it alone or will you need a team around you to help you in your quest? Like our climber on the front page there are leaders in every pack, but not far away will be a team of expert helpers to ensure he reaches the top safely. Within NEW BUSINESS MATTERS you will find various expert helpers who are willing to offer you assistance to achieve your goals. Their articles contain advice on many different aspects and I trust if you are looking for help that you will find it within this local business to business journal. One thing is for sure we must keep climbing and aiming our sights higher in order to gain ‘new business’ as this is essential for any company to survive. So, whether you are feeling the pinch or not, I think from time to time we all need the help of various experts to help us reach new heights and as such I hope you will find the right one’s to help you.
I wish you all the very best in your endeavours.
Peter Westwood
October/November
Contents 03 05 06 07 09 10 11 13 14 15 17 18 19 20 21 23 24 25 27 29 30 30 31 31 32 33
ACCOUNTANCY BANKING CAR CARE E-NEWSLETTERS EVENT MATTERS FINANCE FREIGHT FITNESS FSB MATTERS HR MATTERS LEGAL LETTINGS LIGHTING MEDIA NETWORKING PRINTING RECOVERY STORAGE TELECOMS TRAINING WINE OFFER CATERING SHOW MEDIATION SERVICES PHOTOGRAPHY OFFER WEDDING DRESS BALL TRADE SERVICES
To enjoy exclusive rights within NEW BUSINESS MATTERS, by being the only company advertising in your trade or profession, please contact Peter Westwood on 01202 233580 or email sales@newbusinessmatters.com To receive a FREE copy go to www.newbusinessmatters.com
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ACCOUNTANCY MATTERS
To advertise in this local journal telephone 01202 233580
October/November
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BANKING MATTERS
October/November
Have you more than one relationship?
S
o, in the past 2 months have you been faithful to just one bank or have you been tempted to explore new relationships?
Perhaps you’ve had conversations with a confidant over a drink about how to reduce bank charges or gain better interest on surplus funds? If not, why not? There’s no harm in finding out from others what’s available on the market and who knows what new relationships could develop!! A bit on the side? If you do consider being multi-banked then you may wish to do so for one of the following reasons; • To have a separate account in respect of a new or distinct aspect or trading line of your business • To place funds regularly aside for future capital expenditure • To open an account in order to set aside funds for tax
company credit file whether or not any application proceeds. If the search is for a credit application, the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when your business applies for credit in the future. A chance to meet? Keep an eye on the national press for news in general about banks or about any offers or new services available. Also be alive to local initiatives such as Business Banking Days around the Bournemouth Area. As an example, on 27th & 28th October I will be personally available without prior appointment at Abbey, 43 – 45 Commercial Road, Bournemouth for ‘Open for Business - Business Banking Days’ when I’d be very pleased to discuss your business banking requirements. Alternatively I’d be delighted to meet at another place and time that suits. So, looking at your business, now ask yourself:
• To hold funds which are covered up to the Financial Services Compensation Scheme limit
• What are your key challenges regarding money and relationships?
• To make use of available transaction limits which are free of charge
• Going forward 12 months, what could your business and banking look like?
• To apply for a new business loan or commercial mortgage Who would know about the behaviour? A phone call or meeting with a bank to discuss requirements will, of course, be strictly confidential but if you proceed to apply to open an account or apply for a commercial mortgage then searches at credit reference agencies are likely to be made. Searches may include information available on public data on you and any business partners’ personal credit behaviour and also identity information on the beneficial owners of the business. When credit reference agencies receive a search they place a credit search ‘footprint’ on your
Contact Tim Noakes on 07903 849495 and make an appointment to see how Abbey Business Banking may be able to help save or even make your business money. Tim Noakes, Relationship Manager Abbey Business Banking E: tim.noakes@abbey.com M: 07903 849495 With over 29 years banking experience, having worked as Relationship Manager, Abbey Business Banking for the past 4 years, Tim looks after a wide range of business types across Dorset including care homes, hotels, solicitors, accountants, manufacturing, restaurants etc.
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CAR CARE MATTERS
October/November
Protect your Car this Autumn! Photo of Jaguar owned by Tony Baker
It is autumn, the leaves are falling on my car, worse, acorns, conkers et al! They can leave dents, at best I get little scratches and sap residue and I wish I could have some kind of protection system on my car that repelled these nuisances! The good news is that help is at hand with a protection service called triple O. With wonderful nano-technology it fills the microscopic peaks and troughs in your paint triple 0 protection (top line) versus no protection shows paint degradation over 3 years
work, making it much harder for dirt, rain and sap to grip the paint surface. triple O is the essential protection service you need to see your beloved car through the harsh winter. Tony, who was the first person locally to use the triple O protection service, said “I love it, my car looks better now than when I first picked it up a year ago!” Tony loves going for drives in the autumn and he went on to say “every month, I go for the maintenance, it just looks and smells like I’m leaving the show room again, well, actually it is! In Autumn with the onslaught of wind and rain the microscopic pores in the paint allow water and dirt ingress unless protected. triple O not only protects, it comes with a lifetime guarantee! What more could you ask for apart from that is, where can I get such a service? Well, the good news is that ooops!, who are situated behind Makro in Creekmoor, POOLE, will be able to offer this service to all discerning motorists. Please phone the triple O team on 01202 355 474.
Please note the initial improvement over showroom finish. The gloss enhancement is between 15 and 20% and then after three years the gloss is as it would be new from the showroom, whereas an unprotected car loses 50% of its gloss over these three years.
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To advertise in this local journal telephone 01202 233580
E-NEWSLETTER MATTERS
October/November
How to increase success rates and sales! By David Dean from greenmessage ast year UK businesses spent nearly 2 billion pounds on direct mail (source DMA) and with an average open rate of 1%, this means that 99% of it is wasted. Imagine the environmental impact of all that paper and energy used in such a fruitless task, and with an average cost to a direct mailer being ÂŁ1.50 excluding management charges, it is easy to see how the cost rises.
L
With a quarter of advertising now being spent on the web, the results are hugely more costeffective with a maximum of 10p per mailer including management time and an average open rate of some 25%. Added to that you will know who has opened the mailer, what they looked at
and when, thus increasing success rates and sales plus the damage to the environment is dramatically reduced. E-Newsletters are the most efficient method of marketing available as well as being the most cost effective. The best way of going about this is little and often and with the highly cost-effective running cost and a high level of response, more and more businesses are moving towards emarketing as a way of supporting their marketing strategy and increasing sales at a fraction of the traditional cost. For further information, please contact Bryan on 01202 802205 or email bryan@greenmessage.co.uk
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Contact Diane Rackley on 01202 726398 Black Label Events, AFC Bournemouth, Dean Court, Bournemouth, BH7 7AF
EVENT MATTERS
October/November
How to organise an event? By Jo Gibbs from Black Label Events o ensure that all events are successful and run smoothly you will need a simple but effective checklist to run through and here are a few guidelines to help you organise your event:
Set yourself a budget (or find out what your boss is willing to spend!) and stick to it. Lots of people overspend because they haven’t listed everything that they may need.
Venue
You will need to find out payment terms that the venue operates. Do they require a deposit? Is it refundable if you have to cancel the event? Do they take credit cards for anything you may need to purchase on the day?
T
Is the venue suitable for your event? Is it the right size could it be too small for your numbers, or even possibly too big.
Location Is it accessible from major routes quickly and easily? Is it located in the right area for those who are travelling from various parts of the area to your event?
Access Is there adequate parking for the number of your guests? Do you guests have to pay and display? Is there disabled parking and access at the venue? Do they have the right facilities throughout the building? Find out what time you get into the venue and what time they expect you to leave.
Budget Is the venue offering you value for money or are there any hidden costs? Is Vat included or excluded in all their prices?
Payments
Facilities Are the rooms big enough for your needs? Are there enough tables and chairs to accommodate your guests and needs of the day? Is there space in the room to enjoy the refreshments or take part in the group work? Is there air conditioning and natural daylight? Can you still show a presentation during the day?
Equipment Make a note of what you may need such as Flipcharts, projectors and screens - are any of these included in the room hire or day delegate rate and supplied by the venue or is there an extra charge? Do you know how to operate the equipment or do you need
assistance on the day and will the venue help with this?
Catering Decide what you need to provide your delegates and when. See what options the Venue can offer and do make sure it fits within your budget.
Staffing Find out if you have the venue will they be providing a designated event manager on the day? What is their role and how much assistance are they going to give you on the day? Will they just be a contact for you at the start of the event or are they with you for the whole event? Check you are working on the same timings as you may have changed some prior to the day. Running an event takes a lot of work and organisation and can be very stressful. It is not for the fainthearted! Ask colleagues if they have used a venue before and any feedback they can provide. Black Label Events at AFC Bournemouth can accommodate all events with suites to accommodate all group sizes and catering to fit all budgets. For more information please contact one of the sales team on 01202 726395.
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FINANCE MATTERS
October/November
The Dentist’s Story By David Chalcraft, Henley Business Finance Dentist received a communication from GPFC, a subsidiary of Norwich Union, to the effect that he would have to obtain an alternative source for his £75,000 Loan, granted some years previously to buy the Freehold of his Practice, and that this course of action was necessary due to them closing down GPFC.
suitable Life Policy for a minimum Sum Assured of £75,000.
He asked his Bank, whom he had been with for 32 years, for help. They quoted a rate of 5.69% with an Arrangement Fee of 2% and told him that they would require a first charge over the Dental Surgery valued at £400,000. This would have necessitated Legal and Valuation Fees in excess of £2,000. They also required a charge over a
This story illustrates the benefits of using an Independent Commercial Finance Broker, such as Henley Business Finance, whenever your business needs a Financial Product of any sort for a genuine business purpose or if you are unsure of whether the Rate and Terms being offered by your Bank/Lender are competitive.
A
In consulting his IFA, over the Life Cover required, they referred him to a local Independent Commercial Finance Broker who was able to secure a Loan at a rate of only 4.25% with an Arrangement Fee of just 1.75%. In addition the new Loan would be unsecured as the new Bank were more than happy with the Credit Status of the Client, especially as the Loan to Value was relatively low, thus saving the Legal and Valuation Fees.
• Commercial Mortgages • Invoice Discount/Factoring • Vehicle Leasing • Business Loans • Hire Purchase • Working Capital • Property Development Finance Visit our website and use our flow chart to discover our extensice range of business finance solutions
www.henleybusinessfinance.com Henley House, 78 Cauldron Barn Road, Swanage, Dorset BH19 1QF Page 10
To advertise in this local journal telephone 01202 233580
FREIGHT MATTERS
October/November
Factors to consider when moving freight! By Andy Fletcher from Transworld GB There are many different factors which are difficult to comprehend when it comes to moving freight. Two of the worst facets are VOLUME CONVERSION and INSURANCE COVER. It is very important that the shipper understands both of these as they both affect the rate that they are finally charged. Firstly lets look at VOLUME. The world over, there are various mathematical calculations applied to the size of freight to be shipped. Take for example a crate which measures 100 cm x 50cm x 60 cm. That gives a total VOLUME of 0.3 cubic metres. The crate actually weighs 75 kgs. Now if you were to export that crate by Air the calculation applied is a ratio of 6:1, that is to say
there are 6 cubic metres to 1 metric tonne – so in this case it should weigh at least 49.80 kgs (0.3 x 166). Therefore, it is charged at the actual weight of 75kgs (the greater always prevails whether it is the actual or volumetric weight). If you were exporting the crate by European Road Freight then the calculation is based on 3:1 (100kgs) or 4:1 (dead weight = volumetric weight) or 5:1 (60kgs) depending on who you deal with . Lastly if you send the crate by Sea then the calculation is based on 1:1 (300kgs). Confused? It pays to read the small print before accepting any rate being offered. Alternatively, give Andy a call on 07980 382049 for professional advice and assistance.
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International Removals Pet Relocation Domestic and International Couriers Freight Forwarder Overseas Shipping Full Packing Service Department for Transport Approved Aviation Security Validation Assessment
T. Lewisham is a fiercely independent international freight forwarder and haulage courier company, offering an enormous range of International Air Freight, Shipping, Road Movement and Forward Services in the UK and around the world. Our knowledge and experience gained over 35 years in international freight forwarding, has enabled us to stay at the forefront of the specialised haulage / courier and shipping industry.
“On time, On cost, and to your Total Satisfaction” Contact us Now – you’ll profit from the experience! T. Lewisham Ltd PO Box 5391, Ebblake Industrial Estate, VERWOOD, UK, BH31 6ZX Tel: 01725 517066 • Mobile: 07980 382049 • Skype: transworldgb • Fax: 08717301941 Email: info@transworldgb.com • www.transworldgb.com
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FITNESS MATTERS
October/November
Key Factors in Reducing Stress By Tiffany Longley, Sales and Marketing Manager, Esporta Health & Racquets Club Dorset researchers have found that exercise can decrease anxiety and depression, improve an individual's self-image, and relieve people from the effects of stress.
T
he amount of people who suffer from stress and anxiety seems to be on the increase every year. Chronic stress is often caused by the modern work life; this can result in health issues for the individual but can also impact the business or company they work for. Reducing stress has become a business in itself and there are many opinions on what methods work most effectively. A healthy work-life balance is one of the key factors in reducing stress; this can mean more flexibility at work, allowing the employee to have more control over the amount of hours they work and when those hours are scheduled. A healthy lifestyle is also essential to reduce stress. Eating well and taking regular exercise will not only help to you to become healthier but can also reduce stress levels. Exercise can benefit you in many different ways including relieving anxiety and tension. In various studies,
Having difficulty sleeping is often the result of a stressful life; exercise as well as relaxation techniques can allow you to have a better sleep. Exercise also tends to boost energy and this combined with a good nights sleep is likely to set you up for a better mindset and reduce your levels of stress during the day. A Holistic Aromatherapy Back, Face and Scalp Treatment could be the perfect answer to relieving some stress and provide a revitalizing effect. Using ESPA products, this treatment combines a deep cleansing and exfoliation treatment for your back followed by a deeply relaxing back massage. This is then followed by a balancing aromatherapy facial and scalp massage. Having a facial can help revitalize tired skin which can be caused by stress. There are many different types of facials that cater for all types of skin, you just need to find the perfect treatment for you to rejuvenate your skin and bring a great feeling of well
being. Many facials and massages are tailored to suit your individual needs ensuring that you get the best possible results from your treatment. Esporta Health and Racquets Club in Poole can provide you with the perfect location to reduce your stress levels. It has a relaxed and calming atmosphere with great facilities for both exercising and relaxing. It gives you the opportunity to work out in the split level gym, take part in one of the 70 weekly fitness classes, play a game of tennis, squash or badminton, alternatively you could relax in our sauna, steam room or spa pool. Also, a treatment in the Tranquillity Spa will allow yourself the time to discover a place that will relax your body, refresh your mind and revive your skin. Massage in particular is advised for relieving stress, and the use of aromatherapy oils can enhance relaxation. For more information about membership at Esporta or treatments that are available at the Tranquillity Spa please call 01202 642642.
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FSB MATTERS
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October/November
To advertise in this local journal telephone 01202 233580
HR MATTERS
October/November
Employers Be Aware! By Dawn Wilson from HR Products Ltd service charges, tips, gratuities and cover charges paid to a worker through a payroll as part of the NMW.
When October comes around there are three things a business should remember; 1. The clocks change on October 25th so don’t forget or come Monday 26th, you’ll be the only one at your desk! 2. Christmas is just around the corner (yes, really!) so why not arrange a Christmas party to reward hard-working staff? 3. Employment regulations are reviewed and updated, so, if you employ staff you should read on…. The National Minimum Wage The National Minimum Wage increase is upon us. If you employ members of staff who are paid on an hourly rate then you need to know that the following increases came into effect on 1st October 2009; • Workers aged over 22 years: £5.80 • Workers aged 18 – 21 years: £4.83 • Workers aged 16-17 years: £3.57 There’s good news for those of you who receive tips (or bad news for those of you whose staff receive tips). Employers will no longer be able to count
This means tips of all kinds, however distributed, should be considered outside the NMW calculation and that staff in restaurants and hotels receive at least the NMW plus tips. Unfair dismissal and redundancy compensation As of 1st October we will also see the maximum figure for a week's pay to be used in calculating unfair dismissal awards and redundancy payments rise from £350 to £380. Independent Safeguarding Authority Those applying for jobs working with children and vulnerable adults will have to register with the Independent Safeguarding Authority (ISA). Employers are unable to recruit staff until they are registered. The reasoning behind this change is the increased protection of those who are vulnerable, and the change will mean closer monitoring over those working within positions of responsibility. These changes will be active from 12 October 2009.
trade union, however this only covers trade union membership. Employers can still refuse to employ people because of their past record of trade union activity. The Employment Relations Act 1999 gives the Secretary of State the right to issue regulations prohibiting the maintenance of blacklists of union troublemakers by employers or employers’ associations. In May 2009 it was announced that new Regulations outlawing blacklisting of this kind will soon be issued. This follows a finding by the Information Commissioner against the maintenance of a ‘secret blacklist’ by a group of employers in the construction industry.
The Government has said its intention is to introduce the new regulations in the autumn of 2009, but no date has yet been set. If you are having difficulty in getting to grips with your HR Matters then contact Dawn Wilson on 01202 848899 or visit her website www.hrproducts.co.uk
Backlists of union activists At present the law only makes it unlawful to fail to recruit (or rerecruit) someone for a reason related to their membership of a
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LEGAL MATTERS
October/November
Changes in Company Law By Susie Smith, Dickinson Manser
C
ompany Law has undergone many changes in the last few years and another round of changes is now with us in the form of The Companies (Shareholder’s Rights) Regulations 2009 which came into effect on 3rd August 2009 and the final stage of implementation for the Companies Act 2006 which is due on 1st October 2009. Some of the changes which will be of interest to private companies include:1. The concept of authorised share capital will be abolished from 1st October 2009. However for existing companies the authorised share capital set out in the memorandum of association will continue to restrict the company’s ability to issue shares until
c. The company passes a special resolution authorising the directors to allot shares in excess of the authorised maximum. 2. From 1st October 2009 the directors of private companies with only one class of shares will be able to allot shares without the need for the shareholders to authorise it in the articles or by resolution unless the articles specifically require such authorisations. 3. Members holding at least 5% of the voting rights can now requisition a general meeting whereas before the threshold had been 10%. 4. All companies are now allowed to conduct meetings in a way that facilitates electronic participation by persons not present in the room.
a. The company passes an ordinary resolution removing the restriction
5. All companies may now allow members to cast votes in advance of a meeting without having to appoint a proxy.
b. The company passes a special resolution adopting new articles of association which do not contain any provisions limiting the number of shares to be issued.
In many cases it is wise for companies to have their articles of association professionally reviewed and where necessary amended to ensure that they are consistent with changes that have come in over the last few
years and that they can make use of the simplified procedures now available. The filing requirements for companies (i.e. the requirements to send certain forms and documents to Companies House at specified times) also change significantly on 1st October 2009. The new forms to be used from 1st October 2009 will not be finalised and published until that date although draft forms and guidance have been made available from Companies House. It is important that companies ensure that they comply with the correct filing requirements as in many cases companies and their officers will commit offences if they do not and this can result in significant fines being imposed. For further information please contact Susie Smith at Dickinson Manser at Poole (01202) 673 071 or email s.smith@dickinsonmanser.co.uk.
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LETTINGS MATTERS
October/November
HMO LICENCES – DO YOU NEED ONE? By Sharon Moore from Move on Rentals I think this subject has become more dear to my heart having two daughters away presently at university. Making sure they are living in good conditions, have enough fire extinguishers, a fire exit to hand, a Gas Safety and an Electrical Certificate in place and making sure their deposits are being protected in a Tenancy Deposit Scheme probably seems to them that I am being an over protective mother, but the fact is you must have an HMO Licence in place if you are living in a House of Multiple Occupancy (HMO).
3. Do your tenants share facilities?
The three questions you should ask yourself to find out if you need an HMO licence are:
A purpose built block of flats would not be liable for an HMO, but if any of the individual flats are shared by more than two tenants in two or more households, they will be viewed as needing an HMO.
1. Does your rental property have three or more storeys? 2. Do you let your property to five or more unrelated tenants?
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If you answer ‘yes’ to all three questions, then you may need an HMO licence, but if you answer ‘yes’ to any of the questions, it’s still wise to contact your council to find out if you need one. There are exceptions to who needs an HMO licence and these are as follows: • You are living in your property with up to two lodgers • The rental property is a flat-share, which is let out to two unrelated tenants • All occupants who live in the property are freeholders(or long leaseholders) • The property is a bail hostel or care home
For further information please give Sharon a call.
To advertise in this local journal telephone 01202 233580
LIGHTING MATTERS
October/November
The Visual Needs of Your Staff! By John Bullock Lighting Design There’s some interesting reading in the Disability Discrimination Act (DDA) – and that’s something you didn’t expect to read when you woke up this morning. I’ve reached that age where I get grumpy about too-small text that’s written across some vibrant bit of artwork – like some of my recent CD purchases. Surely, there’s a law against this sort of thing! Well, yes there is – hence the ferreting around in the DDA. Every employer needs to be aware of the visual needs of their staff, but every individual is different, so how to go about it? It’s not necessary to re-light the whole building because most of the problems are task-related – like my little CD problem. The way to sort this out is to make sure that everyone has the localised lighting that they need. It’s called task lighting, and can usually be sorted by using an appropriate desk lamp.
And there’s another benefit to this approach that goes much further than considerations of an individual’s dwindling eyesight. How much energy / money can we save by reducing lighting levels throughout a building? A thought for you; if your office lighting levels are around 500 Lux (a typical specification requirement) but circulation lighting calls for less than half that, there’s quite a potential there for savings in those general, wandering-about, kind of areas. The higher levels of illumination are very important, because they help people to work better, but they are really only needed at workstations. Unless you’re doing nano-engineering in the corridors, of course. For help and advice on lighting for your business or home, please contact John Bullock
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MEDIA MATTERS
October/November
Get the most from your advertising! By Felicity Mead from Bournemouth Town dvertising and marketing are essential to the success of any business. However it is also important to understand that not one package or advertising stream suits all and if not thought through properly, it can be a waste of both time and money.
A
• • • • • •
Businesses advertise for a number of different reasons and for any campaign to be a success, it is essential that both the advertiser and the media company understand the ultimate end goal. Advertising should then be strategically designed and placed with those end goals in mind.
All types of advertising expenditure needs to be measured against the response you receive and only then will you know if it has been successful. A couple of ways to do this would be to have a voucher that must be handed in or a promotional code that must be used to gain a discount.
There are various reasons why businesses will advertise a product or service: • Increase direct sales • Build a mailing list
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Counter decline in the market New product launches Provide sales leads for staff Build corporate image To educate their market To build brand loyalty
You will then have the evidence to measure how successful you have been, but if you are feeling daunted by where to go and what to do, then call Felicity or Joannah on 01202 653238 for a chat and we will be happy to help!
To advertise in this local journal telephone 01202 233580
NETWORKING MATTERS
October/November
Do you like speaking at Networking Events? By Eleanor Storey from Tasty Marketing
o, you’ve
Speak S L O W L Y
braved the
When public speaking, it’s normal to have nerves;
early
what usually happens is an increased heart-rate,
mornings, you’ve
and a tendency to speak ten to the dozen. This is
S
passed your business card to everyone you’ve met, you’re a polite and thankful networking guest, but what about speaking at an event?
detrimental for two reasons; firstly people will struggle to understand you as you speed through your speech and secondly you’ll finish your talk, and still have time left over to possibly fill an
By standing in front of a group of people, you can
awkward Q and A session that you hadn’t
share your business experience with an attentive
planned for!
and receptive audience, marketing yourself to potential new clients. So, if you’ve got the confidence to stand up in front a small (ish) audience, then read the following tips:
If you bear all this in mind, you’ll have a successful and enjoyable experience!
Dorset Women in Business
Keep it interesting
This women-only breakfast networking group
For you, your business is fascinating. Every aspect
meets in locations across Dorset on a quarterly
can keep you enraptured for hours – the same
basis. Each session starts at 9am (a better time for
cannot be said for people on the outside. If you
those who have a school run to attend to) and has
are speaking to a variety of businesses, then you
a friendly and relaxed format. Attendees enjoy a
need to make sure you have something of
healthy (well, it’s not a fry up…) breakfast, and
significance for all of them.
benefit from a talk from experts from various
Have an activity planned
fields.
If you are speaking for over 20 minutes, a good way to get an audience going is to be interactive.
Each session costs £12 to attend, and is payable
A quiz or game will ensure they remember you,
on the day. The next meeting is on the 17th
as well as pay attention. Just make sure it has
November, and if you are interested please email
some relevance to your talk!
Emily on emily@tastymarketing.co.uk.
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DO YOU BUY ON PRICE OR THE BEST ADVICE? We are Independent, Impartial and Incisive Print Brokers, who provide clients with professional advice and assistance for the production of all full colour printed material. With over 30 years experience in the print trade Authentic Colour can recommend the best way to produce printed products, that will help you to present and promote your business in the best light, without it costing you a fortune. Having established your individual requirements and understood your budget constraints, we then source, through our vast network of appointed trade printers, the best 'value for money' deal available. The print world is a complex one, due to the many types of printing processes you have to consider. Choose the wrong process and it will cost you money, but choose the right process and it will save you money. Allow Authentic Colour to act as your print buyer and we will then help you select the correct process, quickly and efficiently, to source the ideal supplier to meet your specific needs. Whatever you require, in quantities large or small, contact Authentic Colour Print for a service that is truly ‘above and beyond’ our competitors. You have nothing to lose and everything to gain!
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To advertise in this local journal telephone 01202 233580
PRINTING MATTERS
October/November
The Management of Colour! By Peter Westwood, Authentic Colour Print Ltd
M
aintaining control over the production of colour has been, and continues to be, a major concern for all printers and design related professionals throughout the world. With the advance of technology you would most probably think it should be easy to manage colour to the extent that your “company colour” can be reproduced time and time again to a quality that would guarantee consistency and to be honest you can, but for this to be achieved successfully you will need to choose a printer that knows how to manage colour right from the very start and has the right equipment and the experienced operators that will reproduce this consistency. It all starts with the initial design of your “company colours” and your “company logo” and it is therefore important to have your designer talking to your printer in order that you achieve the desired end result that you are looking for, otherwise a lot of problems are likely to occur at a later date that could prove costly to rectify. For instance, Pantone is the worlds only universally accepted colour communication within the
print industry and if you choose a certain colour from their range it will be an ink colour mixed to the Pantone Matching System, known as a PMS Number. Now it’s fine when you have this colour printed on an uncoated material such as your Letterheads or Compliment Slips, but did you know that this very same ink colour will change in shade when it is printed on a gloss or silk paper, which you would normally choose for Leaflets and Brochures. The reason for this change in colour is purely down to the way the ink will dry by penetrating the fibres of different materials at varying rates. It can become even more challenging when you have your company brochure produced with full colour photographs, which can only be printed using the four process colours of Cyan, Magenta, Yellow and Black, commonly known as the CMYK Process. However, if a specific PMS Number has been selected initially as your “company colour” then that single colour now has to be matched using four CMYK colours and this is not always possible, so a fifth working of your “company colour” has to be done, which involves a lot more extra cost.
If all of this is little bit daunting for you then you need to choose an expert within the print industry that can give you independent, impartial and incisive advice. This may be your designer or your printer, but to be honest they do not always see eye to eye, so if you are experiencing problems in achieving the “company colour” that you require then perhaps you should look for professional assistance from a print management company? Authentic Colour Print, your local print management company, guarantee to manage your “company colour” and to help you get the best possible results whilst saving you time and money!
Authentic Colour Print Limited Spacemaker House 518 Wallisdown Road Bournemouth Dorset BH11 8PT Tel: 01202 532277 E: info@authenticcolour.co.uk www.authenticcolour.co.uk
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RECOVERY MATTERS
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October/November
To advertise in this local journal telephone 01202 233580
STORAGE MATTERS
October/November
‘Tis The Season to be Merry… By Karl Fuller, Space Maker Self Storage
I
know it is only October and Christmas is a long way off but when you’re in business, planning ahead is crucial to maximize sales and to see you through Christmas and the early months of the New Year. While some businesses see this as a quiet period, others find Christmas to be their busiest time of year. The question is: Do we invest funds and stock up in advance or hold off and possibly miss the best deals? Many retail organisations in particular find brisk sales in the winter and must hold ample stock. With shop space at a premium this often poses a problem and an ideal solution is self storage. With individual lockable units, you can store your goods securely and collect them only when you need them. On the home front, it’s fantastic if you are organized and can do all your present shopping during October and November. But what do you do with all the presents up until the big day and
more importantly, how do you stop them being found by your little treasure hunters? Space Maker Self Storage has the answer with units available on a short term basis. All you pay is a low calendar monthly rental and it is just seven days notice to leave. Rest assured your goods (or presents) will be fully insured on site with specialist storage insurance from £3.00 per month for £1000.00 worth of cover. Access is seven days a week so if you need to drop something off urgently, it is never a problem. Whether it’s for seasonal stock, paperwork, surplus furniture or Christmas presents Space Maker Self Storage have the answer. For further information or details about business discounts, contact Karl Fuller on 01202 524242.
on self storage units
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TELECOM MATTERS
October/November
The Benefits of fast Internet Access! By Anita Potten, Director, TX Installations
N
ame one thing that was not considered essential for running a business some 10 years ago, which today has become an absolute necessity for running any business? Well, the answer is fast Internet access. It is difficult to run any business without internet access or email today. There are various benefits of having a business broadband connection. This is why many smallbusiness owners invest in a high-speed Internet connection with business broadband plans. And thanks to the enhanced internet connectivity and speed, these Small and Medium Enterprise (SME’s) owners are able to achieve higher productivity and better communication with the help of broadband internet. Before you contact the Internet service providers in your area to choose a business broadband plan for your company, there are some important things that you should consider. Know your speed: Ask an expert to check the download speeds on your line remotely. This will be a best case figure based upon among other things the distance that your premises are from the local exchange. With many local exchanges being upgraded unbundled services are now available delivering speeds of up to 24mb!
The speed tests can give you a baseline of the amount of Internet bandwidth you require to run your business smoothly. Check your resource: When surfing the Net, there are websites which don't require much processing power. But there are also certain sites that need specific hardware configuration to download. As a Web page is loaded into your computer's memory, if there's not enough memory, things can slow down, especially while running multiple applications. Count the Users: There are different business broadband plans to meet various sets of requirements. And to choose the best plan, you must have a clear idea about how many users would be using the internet connection at any one time. It's always better to get your broadband connection from broadband Internet providers known for providing a reliable, high quality service. With the correct business broadband plan you can access the internet quickly and consistently, download files faster and send and receive emails without hassle which will help in enhancing your business and the services that your customers expect. If you want independent and impartial advice on fast internet access, to guide you through the options available locally, then please contact the sales team at TX Installations (TXI) on 01202 233550. complete communications solutions
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The Dale Carnegie Course®
High Impact Presentations
A training process that improves company profitability by improving employee performance. Interactive sessions elicit full participation in the learning process through practice and group discussion. As people experience breakthrough training in “real life” situations, self-confidence and productivity increase. Can be tailored for groups interested in becoming more productive teams.
Intensive training that concentrates on developing presentation skills. Participants learn methods for planning and delivering effective presentations, as well as how to respond to questions from audiences, the media, and in impromptu situations. Presentations are video taped for review and personal coaching is provided during training.
Sales Advantage This cutting-edge programme trains sales professionals to build relationships that open more doors and close more sales. Participants learn concrete, practical selling techniques that help them establish rapport and create solutions. Sales Advantage focuses on consultative selling and examines the steps to sell customers based upon listening to what they need. Sales Advantage’s proven method can be customised and applied to any field.
Leadership Training for Managers This highly concentrated programme focuses on primary management functions and communication skills development. Enhances leadership ability, including motivating, fostering cooperation, and building teamwork. Encourages short-term and long-term planning and goal setting.
Customised Corporate Solutions
Dale Carnegie Training ® 6 Whittle Road Ferndown Industrial Estate Dorset BH21 7RU
blg@dalecarnegie.com
Training customised for the specific requirements of an organisation. All programmes include a comprehensive assessment of company needs, interviews with personnel at all levels, and an analysis of corporate mission statements. Fast-paced training sessions hone communication skills, build teamwork, and encourage better time and stress management. Posttraining reviews and evaluations help ensure long-term effectiveness.
Executive Coaching Programme A programme for developing greater awareness of how executives and professionals are perceived, and ways to influence and improve that perception. Participants focus on key elements of creating, communicating and maintaining a leadership image.
World Class Customer Service This programme focuses on delivering superior service that not only satisfies customers but also transforms them into business partners. We equip your employees with the ability to perform their role of winning and retaining customers, to figure out customer priorities and apply tested strategies to foster enduring relationships.
High Performance Teams This programme turns talented individual players into high performing team members. We offer business people the techniques to implement critical team processes, such as defining shared goals and clarifying individual responsibilities.
TRAINING MATTERS
October/November
Get the most out of your employees! By Tom Ross, Dale Carnegie Training
E
ngaged employees are 87% less likely to leave and engaged sales people produce 28% more revenue, therefore do not cut your Training Budget, in fact you should invest in your team now more than ever! Investing in your organisation’s learning and development is still as important, if not more so in these challenging times. We have had a constant barrage of bad economic news, which creates disengagement and undermines our resolve to succeed. We need to restore confidence to forge ahead, we need to overcome the paralysis caused by economic anxiety, and we need to re-engage our teams for success today and growth tomorrow. What are the benefits? In times of economic downturn your team may be the most valuable asset you have and there are many benefits associated with giving your employees access to learning opportunities; such as improved knowledge and skills, increased staff motivation, enthusiasm and focus and a staff team that feels more valued.
These benefits will then be felt by your organisation.
How to make the most of your Training Budget?
When your employees feel valued by the organisation they work for they are more likely to feel loyal and less likely to leave or become disheartened. Organisations that focus on the learning and development needs of their staff are positioned to become strong, empowered and able to cope with the challenges that they face. Additionally organisations will have a team of highly skilled, dedicated employees that can help the organisation grow and stay ahead of its competitors, which is essential as we come out of recession and into more positive times.
Organisations could run a Business Improvement Discussion, these discussions are like appraisals for organisations, to find out what is working right now, where the organization would like to be and what skill areas need development to get there.
Don’t cut your training budget!
This was one of the top tips given by Ben Kernighan, Deputy Chief Executive of NCVO. Also, NAVCA’s Chief Executive, Kevin Curley echoes this view: “In the current economic climate it may seem that cutting your organisation’s learning and development budget for employees is an easy answer to freeing up some income without affecting your service delivery. However, this is a misconception. It is more important now, than ever, to ensure that you invest in the development of your staff.”
You can then identify these areas in order of urgency then put a training plan together that is affordable and realistic for the organisation. Any training that is undertaken needs to be measured so you can see tangible results and this will help us with future decisions, especially when we have to make that tough call of how and where to spend money. At the moment the government are helping organizations with funding to develop leaders and managers and you may be eligible for a £1000 ‘Train to Gain’ grant. Contact one of the sales team at Dale Carnegie on 01202 892891 to find out how we can we can help you with the funding and planning of your future training needs!
To receive a FREE copy go to www.newbusinessmatters.com
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Your local on-line Wine Company
T
emplar Wines are a Bournemouth based online company offering a vast range of wines and Champagne to customers across the UK. Orders can be placed online or over the phone with delivery direct to homes or workplaces. All purchases are covered by a full money back guarantee. Their extensive range is personally selected with an eye on restaurant quality wines not usually available in the supermarkets. Prices start from as little as £3.85 a bottle. Over 45 Rioja’s are available along with a broad range of French and Italian wines. The Wine Detective search facility promises to track down any wine that is desired, even if it is not advertised on the site. Templar Wines can run bespoke wine tasting sessions for businesses as an ideal method of improving internal and customer relationships in a relaxed, informal and fun atmosphere.
For more information on all of their services please visit www.templarwines.com alternatively please call 01202 300331 or send an email to info@templarwines.com
Award winning exhibitors at Catering Show
F
ancy a Piddle? Winners of the recent Taste of Dorset Awards “Best Drinks Producer” Dorset Piddle Brewery are looking forward to their second Weymouth & Portland Catering Show which takes place on 20th and 21st October 2009. Director Paul Goldsack says “We are honoured to have won this prestigious award. It’s been such a busy year with our brewery and brands going from strength to strength, and the Weymouth & Portland Catering Show helps us to meet more of our customers face to face to spread the news.” Visit their stand No F2 to find out more about their range, how they run their microbrewery and what their wonderful energy, enthusiasm and products can do for your business! Other award winning exhibitors include The Italian Connection (Stand B20) who recently won two gold stars in the Great Taste Awards 2009 for its Sicilian ‘MOAK’ espresso beans. The Italian Connection is a Bournemouth based partnership of Paul McDougall and Laith Sabih who
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specialise in the import and distribution of high quality Italian espresso machines and coffee beans. Paul and Laith have been working together since October 2000 and have played a part in the development of the growing UK Speciality coffee market. Finally, Christchurch based Coastline Produce reached the finals of The Grocer of the Year Awards at the Dorchester Hotel in the summer. Their award meant competing against the likes of ASDA, Aldi, Cadbury, Sainsbury's, Tesco and 3663 Food Service. “The above companies are regular supporters of the Hotel & Catering Shows and it demonstrates how Dorset companies are reaching the top of their league.” If you are in the hospitality, tourism, leisure or retail business, you can pre-register today for Dorset’s onestop-shop, the Weymouth & Portland Catering Show. The TRADE ONLY Weymouth & Portland Catering Show takes place on 20th and 21st October 2009 at the Redlands Community Sports Hub in association with Weymouth College. For information, please visit www.hotel-expo.co.uk/weymouth or call 01425 485040.
To advertise in this local journal telephone 01202 233580
Reduce the threat of employment tribunals!
C
onflict can arise between individuals or groups within any organisation and can actually result in constructive outcomes when managed creatively. However, if conflict persists and develops into disputes, others often become involved and positions can become more entrenched. As a result there is often a dramatic and negative effect upon teamwork and morale, which can have extremely damaging effects on the organisation. The ACAS guidelines recommend that organisations attempt to resolve disputes informally, using mediation techniques within the workplace. It is therefore recommended that those staff who may be involved in disciplinary and grievance procedures, are aware of the policy and can apply the principles of the Code of Practice.
For more information about mediation techniques and our one day Mediation Programme just contact Mediation Dorset on 01305 257717 or email: info@mediationdorset.co.uk
Mediation Dorset • Commercial and Workplace Mediation • Conflict Resolution Training • Mediation Skills Training Call Dave Beeston on 01305 257717 for a consultation Email: info@mediationdorset.co.uk www.mediationdorset.co.uk Registered office: 22 High East Street, Dorchester, Dorset DT1 1EZ Registered charity 1123239
Image Is Everything! By Steve Cook, Seeker Photography
I
t is amazing how people can judge the professional level of a company by it's promotion material. Out of date photos can present a company as tired and old fashioned. This is why locally based business, Seeker Photography, are proud to introduce a brand new service enabling projects and organisations to showcase themselves with professional pictures at an affordable price. As the saying goes, a picture paints a thousand words so why not revamp your company image with "The Ultimate Package...", captured specifically for your individual business. Award-winning Seeker Photography have launched their dynamic new service which offers local businesses the chance to enhance their image with a bespoke photo shoot. Just choose what you wish to be captured. This can be people, products, services, premises - the choice is yours. Seeker Photography will photograph your entire business for just £250 plus vat.
These professional yet imaginative photographs can be used time and time again on brochures, flyers, websites, advertising, posters, promotional material, business cards and much more. High-resolution images will be uploaded to Seeker Photography's server allowing you to download and share images easily, giving you an online library of photos for future use. No more chasing the designer for your own pictures. As a special promotion to New Business Matters readers, Seeker Photography are offering a whopping 20% off to the first 5 callers to book "The Ultimate Package...". Simply quote "New Business Matters" and Seeker Photography will do the rest. To capture your business with this unique package, call Seeker Photography on 01202 779604 or visit the website www.seekerphotography.com
To receive a FREE copy go to www.newbusinessmatters.com
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TRADE MATTERS
October/November
Freephone: 0800 0025 192 Getting cleaner... the true blue way! 42 Glenmeadows Drive Northbourne Bournemouth BH10 5HQ
info@aussieclean.co.uk www.aussieclean.co.uk
Commercial & Domestic cleaning packages tailored to suit your budget.
Get Rid of Back Pain Forever! Intro Ketttlebell session just £30… until 30th November 2009 on production of this advert
Tel: 01202 720300 info@bodyinmotion.co.uk www.bodyinmotion.co.uk
Do you have BAD DEBTS/SLOW PAYERS? Personal visits and collections Professional, Commercial & Private
Tel: 01202 420183 Email: tony@ddr-ltd.co.uk
ADVERTISE HERE FOR £31.50 + VAT PER MONTH To find out more, please contact Peter Westwood
Tel: 01202 233580 sales@newbusinessmatters.com
NEW BUSINESS MATTERS Exclusive rights allow you to be the only company advertising in your trade or profession, to over 3000 companies within the local conurbation on a regular bi-monthly basis.
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