Summer 2015 At Your Service and annual Buyers Guide

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Official Magazine of North Carolina Restaurant and Lodging Association

Service ProStart 2015

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insert See center urces o for key res C across N

Cultivating Our Industry’s Workforce Join Us at the N.C. Restaurant & Lodging Expo 9 Tips to Help Hospitality Owners Avoid Litigation

June 2015 Issue, Vol. 4, Issue 2 www.ncrla.org

table of contents

NCRLA Executive Board of Directors Randy Kolls, Chair Washington Duke Inn & Golf Club

Jimmy Sizemore, Chair-Elect Sizemore Investments, Inc.

in every issue

Lance Trenary, Treasurer Golden Corral Corporate

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Letter from the Chair and the President NCRLA Chair Randy Kolls and President/CEO Lynn Minges

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Upcoming Events Network with North Carolina’s hospitality industry leaders at one of NCRLA’s upcoming events

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A la Carte A sampler of hospitality-related news stories

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Welcome New Members NCRLA welcomes several new members from across North Carolina

Joel Griffin, Immediate Past Chair Griffin Stafford Hospitality Vinay Patel Travel & Tourism Board Representative AH&LA Representative SREE Hotels, LLC

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Buyer’

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Michael Martino, Secretary Sheraton Imperial Hotel & Convention Center

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N.C. Restaurant & Lodging Expo Everything you need to help your business grow

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ProStart News ProStart helps cultivate our industry’s workforce.

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Legal Bites 9 tips to help hospitality owners avoid litigation

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The Affordable Care Act and You Act now to prepare for 2016 expansions to the law

Billy Sewell NRA Representative Platinum Corral, LLC Lynn D. Minges President and CEO NCRLA Frank Gray General Counsel and Lobbyist Jordan Price Wall Gray Jones & Carlton, PLLC Directors Kyle Agha New Town Bistro & Wine Bar Ed Book Charlotte Marriott City Center Scott Brewton Pinehurst Resort & Spa Phil Friedman Salsarita’s Fresh Cantina Gary Froeba The Omni Grove Park Inn Bill Gant Concord Hospitality Enterprises Company Peter Grills Charlotte Area Chapter Representative The Ballantyne Hotel & Lodge Brad Hurley 42nd Street Oyster Bar & Seafood Grill Christina Larson Darden Restaurants Randy Laster Pepsi Bottling Venture Scott Maitland Top of the Hill Restaurant, Brewery & Distillery Amber Moshakos LM Restaurants Robert M. O’Halloran East Carolina University R. Doyle Parrish Summit Hospitality Group, Ltd. Tom Sasser Harper’s Restaurant

On the Cover: The Cary High School ProStart team’s winning dish: Maine lobster with vanilla vinaigrette, blood oranges, seared parsnips, pecans and sweet potatoes, garnished with blood orange fluid gel, frisee and fresh micro red ribbon sorrel

Steve Thanhauser Angus Barn, Ltd. Charles Thompson The Inn on Biltmore Estate

Sterling F. Webster IV Hilton Garden Inn OBX & Ramada Plaza OBX

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letter from the chair and CEO Helping you grow your hospitality business At NCRLA, we pride ourselves on providing cost-effective ways to help our member businesses grow. Allied members – those who provide essential goods and services to our restaurant and lodging members – often have the solutions to your everyday business problems, and we encourage you to get to know them and their products.

In this edition of At Your Service, NCRLA proudly presents our second annual Buyer’s Guide, which showcases the offerings of our diverse selection of allied members. All of our allied partners are listed, both alphabetically and by category, and the guide itself can be easily detached from the magazine and used as a reference for the next year.

From workers comp insurance to beverage products, if your business needs it, our Buyer’s Guide has it. We encourage you to reach out to your allied partners in NCRLA whenever you have a business need.

Also in this edition, you’ll find detailed information on the upcoming N.C. Restaurant & Lodging Expo, which will take place Sept. 21-22 at the Raleigh Convention Center.

A two-day event that will bring together all sectors of the restaurant, foodservice, lodging and hospitality industries under one roof, the expo will showcase the latest products, services and technologies to help you keep your business running smoothly.

There will also be a comprehensive educational program on relevant industry topics, and networking events where you can mingle with your industry peers. Entry is free for NCRLA’s restaurant and lodging members with a special code. You can contact NCRLA Marketing & Communications Manager Karen Mann at 919-747-2205 or kmann@ncrla. com to get your code. Allied members, if you are interested in attending the show as an exhibitor, please go to www.ncrl-expo.com for more information.

We look forward to seeing you at the expo in September, and to continuing to help your business flourish.

At Your Service Volume 4, Issue 2 An official publication of the N.C. Restaurant & Lodging Association© OUR STAFF President & CEO Lynn D. Minges Chief Operating Officer/ Health and Safety Regulations/ N.C. Hospitality Education Foundation Alyssa Barkley, IOM Director of Government Affairs/ Staff Attorney Steve Mange Director of Events and Sponsorship Development LIZ DOBBINS-SMITH Marketing & Communications Manager Karen A. Mann Education Programs Manager Ranita Bullock Membership Coordinator Kristin Worrell Executive Assistant/ NCRLA Board Liaison Lori Jones General Counsel & Lobbyist Frank Gray Membership Development – Charlotte and Western North Carolina Susan Freshcorn Membership Development – Charlotte Ben Kovolsky Printer Chamblee Graphics, Inc.

Randy Kolls

Lynn D. Minges

Graphics and Design Paige Happel Friddle Creative Concepts & Solutions, (336) 908-0966 or paige-ccs@triad.rr.com BUSINESS OFFICE 6036 Six Forks Road Raleigh, N.C. 27609 Phone: (919) 844-0098 Toll free: (800) 582-8750 Fax: (919) 844-0190

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For advertising and sponsorship inquiries, contact Marketing & Communications Manager Karen A. Mann at kmann@ncrla.org, (919) 747-2205 or (800) 582-8750

Education Focus There will be more than 20 sessions organized by the event as well as two keynotes that are all included with the Expo Hall badge and available to all attendees at no additional cost. The full schedule will be available online by the end of June and will include such topics as l l l l l

Everything you need to help your business grow

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The N.C. Restaurant & Lodging Expo, produced by Exposition Development Company, Inc. (ExpoDevCo) with the support of the North Carolina & Restaurant Lodging Association, has been developed as an annual trade show serving the restaurant, foodservice, lodging and hospitality industries in North Carolina. The event will launch Sept. 21-22, 2015 at the Raleigh Convention Center in Raleigh, North Carolina.

North Carolina is home to more than 17,500 restaurants and 1,725 lodging establishments that ring up more than $20.2 billion in sales and employ 11 percent of the state’s workforce (supporting more than 475,000 jobs) making the hospitality industry a driving force in the state’s economy. Raleigh is also an easy access destination for outlets in South Carolina, Virginia and West Virginia.

“We are very excited to offer a foodservice and lodging tradeshow for the North Carolina hospitality industry. This has been a top request and desire of the membership for the past several years. We’re eager to bring our statewide industry together for an allinclusive annual event,” said NCRLA President & CEO Lynn Minges.

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EMV deadline and the implications for your business Hot craft beverage trends Saving with sustainability 21st century funding options for restaurants The pros and cons of being a franchisee Understanding and engaging millennials using social media Turning menu trends into money How to develop a team of top performers How to handle health care reform Cultivating a working relationship with a local farm Hazard Analysis and Critical Control Point (HACCP) training How charitable causes better bottom lines

CULINARY DEMONSTRATIONS AND COMPETITIONS The two day event will also feature daily head to head competitions and a total of twelve culinary demonstrations to showcase the latest tips and skills. The competitions and demonstrations are organized by The American Culinary Federation North Carolina Chapter. A must attend for any culinary professional! z

Make your plans now to attend this great event where for two days you can source new products, gain knowledge from industry experts, and network with colleagues – all in one place.

For full show details and to register, visit www.NCRL-Expo.com SHOWTIMES MONDAY, SEPTEMBER 21: 10 AM - 6 PM TUESDAY, SEPTEMBER 22: 10 AM - 5 PM

2015 Advisory Council The North Carolina Restaurant & Lodging Expo has compiled an Advisory Council consisting of 22 industry leaders to help develop the event and ensure the needs of the local industry are being served. The 2015 Advisory Council Members are:

Kyle Agha Owner, New Town Bistro & Wine Bar

Beth Littlejohn Chef, Coquette/ Urban Food Group

Gaurav Patel President, Eschelon Experiences

Tim Carter Vice President, Administration, Salsarita’s Franchising, LLC

Scott Maitland Proprietor, Top of the Hill Restaurant, Brewery & Distillery

Vinay Patel President, SREE Hotels, LLC

Jimmy Crippen Director, Got to be N.C. Competition Dining Series

Lynn Minges President and CEO, North Carolina Restaurant & Lodging Association

Walter Royal Executive Chef, Angus Barn, Ltd.

Wendy Dimitri Executive Director, American Culinary Federation North Carolina

Amber Moshakos VP of Corporate Affairs, LM Restaurants

Tom Sasser President and Owner, Harper’s Restaurant Group

Steve Frabitore CEO and Owner, Tupelo Honey Café

Dean Ogan Owner, Rocky Top Hospitality

Ian W.G. Sauer Vice President, Summit Hospitality Group, Ltd.

Phil Friedman Chairman and CEO, Salsarita’s Fresh Cantina

Gary Oikemus Director of Hotel Operations, Charlotte Marriott City Center

Charles Thompson Hotel Director of Rooms, Inn on Biltmore Estate

Gary Froeba Managing Director, The Omni Grove Park Inn

Tim Parrish Agricultural Marketing Specialist to Restaurants/Food Service, N.C. Department of Agriculture

Lance Trenary President & CEO, Golden Corral Corporation

Marty Kotis CEO and Owner, Kotis Properties

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ProStart news

Cultivating Our Future Workforce 2015 N.C. ProStart Invitational Using only two butane burners and without access to running water or electricity, student teams prepared a threecourse gourmet meal in just 60 minutes.

An impressive 80 students, interested in pursuing careers within the foodservice and hospitality industries and representing 15 North Carolina schools gathered March 23 & 24 for the 2015 N.C. ProStart Invitational, an event hosted by NCRLA’s philanthropic arm, the N.C. Hospitality Education Foundation (NC HEF). The first place management and culinary teams competed at the National ProStart Invitational, April 18-20, at Disneyland Hotel in Anaheim, Calif.

Using only two butane burners and without access to running water or electricity, student teams prepared a three-course gourmet meal in just 60 minutes. Management teams developed a business proposal for an original restaurant concept and presented it to a panel of industry judges, who then challenged them to address the issues restaurant managers face on a daily basis. Judges evaluated the teams on knife skills, safety and sanitation, team skills, taste and presentation, and others.

This year, Cary High School won the culinary competition and Davie High School won the management competition. Both teams

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are now awarded scholarships to New England Culinary Institute, International Culinary School at The Arts Institutes, The Culinary Institute of America, Sullivan University, Johnson and Wales University, Louisiana Culinary Institute, Le Cordon Bleu, Indiana University of Pennsylvania and The Chef’s Academy.

Hospitality industry leaders from across the state served as judges, including Certified Master Chef, Daryl Shular, from Le Cordon Bleu College of Culinary Arts, Chef David Ivey-Soto, from the Culinary Institute of America and David Voelz from Highland Country Club in Fayetteville.

ProStart is a nationwide career and technical education program where high school students learn from an industry-driven, competency-based curriculum that teaches culinary techniques and restaurant management skills, coupled with real-life restaurant sector experiences. Industry sponsorships enable NC HEF to create this important experience for ProStart’s students, who are tomorrow’s workforce.

The competition was sponsored by Golden Corral, Ecolab, US Foods, Sysco, Pinehurst Resort,

HRB Universal, Longhorn Steakhouse, Tri Arc Bojangles, Harper’s Restaurant Group and The Umstead Hotel and Spa, The Art Institute of Raleigh-Durham and Johnson & Wales University. z Contact Ranita Bullock at 919-277-8582 or rbullock@ncrla.org to learn how you can support N.C. ProStart or get connected with students and teachers in your area. See a video showing the fun and excitement of the competition at www.ncrla.org/ncpi.

(Top left) Jared Gilbert of the winning culinary team, Cary High School, concentrates.

(Top right) Judge John Stephenson of Ecolab observes the competition.

(Bottom right) The Davie High School team wraps up its winning presentation.

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upcoming events and webinars Network with North Carolina’s hospitality industry leaders at one of NCRLA’s upcoming events Throughout the year, NCRLA hosts several events that are open to members and the hospitality industry. We also provide event information for the National Restaurant Association and the American Hotel and Lodging Association.

Learn more about these events at www.ncrla.org/events.

June 29, 2015 Future of Hospitality Golf Classic Presented by US Foods, Prestonwood Country Club, Cary Proceeds from this annual golf classic will benefit NCRLA’s philanthropic arm, the N.C. Hospitality Education Foundation, which works to attract, develop and retain a career-oriented professional workforce for North Carolina’s hospitality industry.

September 21 & 22, 2015 N.C. Restaurant & Lodging Expo, Raleigh Convention Center Registration is now open for the 2015 N.C. Restaurant & Lodging Expo, Sept. 21 & 22 at the Raleigh Convention Center. This expo is the only event in North Carolina to bring together all sectors of the restaurant, foodservice, lodging and hospitality industries under one roof. The latest products, services and technologies will be showcased for the industry. There will

also be a comprehensive and leading-edge educational program that will give restaurants and lodging establishments from North Carolina and surrounding areas with the best tools to grow and improve their business.

Registration is free to NCRLA restaurant & lodging members who use a special code. To obtain your code, please contact Karen Mann at kmann@ncrla. org or 919-747-2205.

September 29, 2015 Richard E. Marriott Golf Invitational, Pinehurst The 2015 Richard E. Marriott Golf Invitational, one of the restaurant industry’s most important events, supports the work of the National Restaurant Association’s Restaurant Advocacy Fund.

October 26, 2015 Manteo to Murphy, The Angus Barn, Raleigh Annual PAC event hosted by The Angus Barn and Golden Corral. Proceeds benefit the Restaurant PAC and the NCRLA PAC April 29-May 1, 2016 National ProStart Invitational, Dallas, Texas National competition bringing for ProStart students from across the country. z

(Left-right) Rally in Raleigh 2015 at Big Ed’s. Pictured left-right: NCRLA President & CEO Lynn Minges, Scott Maitland of TOPO, Billy Sewell of Platinum Corral, Gov. Pat McCrory, Jim Beley of The Umstead, NCRLA Board Chair Randy Kolls of The Washington Duke Inn and Ian Sauer of Summit Hospitality.

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BUYERSGUIDE2015 Find goods and services for your hospitality business Welcome to the annual N.C. Restaurant & Lodging Association Buyers Guide, bundled with your summer edition of At Your Service. This guide will showcase the goods and services offered by our diverse selection of Allied Members.

From workers comp insurance to beverage products, if your hospitality needs it, it’s in our Buyers Guide.

BuyerSGuide2015 Educational

Hospitality Education Services dba Raise The Grade HRB Universal

Equipment & Supplies

Airgas National Welders Alsco - Charlotte Alsco - Durham Alsco - Kinston Alsco - Raleigh Authorized Commercial Equipment Service Auto-Chlor System CaptiveAire Systems Carolina Cutlery, Inc. CE Holt Refrigeration, Inc. E & S Marketing Solutions, LLC Ecolab Inc, Institutional Five Star Associates, Inc. Frigi-Temp Temperature Solutions Jacobi-Lewis Company Murray Supply Co. National Hospitality Supply Nilfisk-Advance - Clarke Equipment PFS Sales Company Southbend Staples Business Advantage Tarheel Linen Service, Inc. Thermo King of Raleigh Thompson & Little Inc. Restaurant Supplies and Equipment

Food & Beverage

Butterball Foodservice Carolina Beverage Corporation dba Cheerwine Chandler Foods, Inc. Coca-Cola Bottling Co Consolidated Covington Spirits, LLC Design Food Group Dr. Pepper Snapple Group Inc. Empire Distributing of NC, Inc. FreshPoint Fullsteam Brewery Gilbert Foodservice, Inc Lakeside Mills, Inc. Larry’s Sausage Company, Inc. Lowcountry Shellfish MBM Corporation McClancy Seasoning, Co. Mother Earth Brewing Multi-Flow Beverages Neomonde Baking Company

Orrell’s Food Service, Inc. Pate Dawson Company Pepsi Bottling Ventures Performance Food Service - IFH Raleigh Brewing Company Reinhart Food Service Royal Cup Coffee - Charlotte Royal Cup Coffee - Raleigh Royal Cup Coffee - Wilmington S & D Coffee, Inc. Shelton Vineyards Shuler Meats Southern Foods Southern Wine & Spirits Sysco Food Service Of Raleigh, Inc Sysco Food Services of Charlotte Tryon Distributing Co. US Foods - Fort Mill US Foods - Raleigh

Marketing, Promotions & Public Relations

Distilled Spirits Council of the United States Gephart Marketing Solutions Largemouth Communications Mind the Gap Public Relations NC Beer Guide NC Craft Brewers Guild NC Department of Agriculture NC Egg Association NC Sweet Potato Commission S&A Communications

Professional Services

AAP - American Automated Payroll American Express Global Merchant Services BlueHat Mechanical, Inc. BMI CapVal American Business Appraisers, LLC Cranfill Sumner & Hartzog, LLP CRC (Cary Reconstruction Company) Duke Energy Ecolab Pest Elimination Economy Exterminators, Inc. FHM Insurance Company FullHR, Inc Benefits - Payroll - Human Resources Glave and Holmes Architecture Harford Mutual Hcareers Industrial Steam Cleaning Inc, a Grease Lock Company Jones Insurance Agency

Jordan, Price, Wall, Gray, Jones & Carlton Kotis Properties, Inc. Littler MassMutual Financial Group Michael and Son Services of NC Morningstar Law Group Nelbud Services Group, Inc. Northwin Agency, LLC Ogletree Deakins Orkin, Inc. (Commercial Pest Control) Patrice & Associates Hospitality Recruiting of Charlotte Perkins, Lund, Collar & Assoc. PLLC Piedmont Natural Gas Progressive Benefit Solutions, a Marsh & McLennan Agency Restaurant Design & Development Restaurant Solutions Inc. RetailFirst Insurance Group Roto-Rooter Services Company Salisbury & Moore Construction SFI Group, Inc. SIA Group Sizemore Investments Stancil & Co. STR The Insurance Service Center The Spirited Lawyer Turner Asphalt, Inc. Twin City Insurance UnitedHealth Group Valley Proteins Venture Construction Company Williams Mullen

Systems, Technology & Telecommunications

Axiom Payment Solutions Bulk TV & Internet Express Payment Solutions Fintech Heartland Payment Systems InnTender Intelligent Technologies, Inc. Interstate Cash Register Company Inc. POS Technology, Inc. QCrazy Revel Systems Swipely Time Warner Cable z

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BuyerSGuide2015 AAP - American Automated Payroll John Hamlett Payroll services, Time recorders 148 Wind Chime Court Raleigh, NC 27615 919-845-7055 jhamlett@aappayroll.com www.aappayroll.com Airgas National Welders Micheal Turner Restaurant equipment/Supplies/Services 3101 Stafford Drive Charlotte, NC 28208 704-930-2129 michael.turner2@airgas.com www.nwsco.com Alsco - Charlotte Drew Hall Restaurant equipment/Supplies/Services, Table linens and decorations, Uniforms 4700 Dwight Evans Road Charlotte, NC 28217 704-369-4903 dhall@alsco.com www.alsco.com Alsco - Durham Chris Strickland Restaurant equipment/Supplies/Services, Table linens and decorations, Uniforms PO Box 3594 Durham, NC 27702 919-596-2186 cstrickland@alsco.com www.alsco.com Alsco - Kinston Sean Fournier Restaurant equipment/Supplies/Services, Table linens and decorations, Uniforms PO Box 958 Kinston, NC 28502 252-523-3191 sfournier@alsco.com www.alsco.com

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Alsco - Raleigh Freddy Morton Restaurant equipment/Supplies/Services, Table linens and decorations, Uniforms 3301 Hillsborough Street Raleigh, NC 27607 919-828-7491 fmorton@alsco.com www.alsco.com American Express Global Merchant Services Kenneth Ubinas Merchant Services, Credit cards, Financial Services, Point of sale systems 200 Vesey Street New York, NY 10285 888-588-0960 kenneth.j.ubinas@aexp.com www.americanexpress.com/merchant Authorized Commercial Equipment Service Shannon Sykes Equipment sales & Repair, Foodservice equipment/ Supplies, Restaurant equipment/Supplies/Services PO Box 668549 Charlotte, NC 28266 704-377-4501 ssykes@authorizedinc.com www.authorizedinc.com Auto-Chlor System James Hill Dish-washing equipment/Supplies, Hotel equipment/ Supplies, Sanitation/Janitorial Supplies 3201 Wellington Court, Suite 101 Raleigh, NC 27615 919-264-2676 jhill@autochlorsouth.com www.autochlor.com Axiom Payment Solutions Shane Phillips Merchant Services, Point of sale systems 8643 Forester Lane Apex, NC 27539 919-454-3090 shane@axiompaymentsolutions.com www.axiompaymentsolutions.com

BuyerSGuide2015 BlueHat Mechanical, Inc. Paul Levering Energy conservation/Consulting, Equipment sales & Repair, Foodservice equipment/Supplies, Heating/ Air Conditioning, Refrigerator equipment/Supplies, Restaurant equipment/Supplies/Services 5448 Apex Peakway, PMB 112 Apex, NC 27502 919-827-0030 plevering@bluehatmechanical.com www.bluehatmechanical.com BMI Josh Lagersen Music licensing 10 Music Square East Nashville, TN 37203 615-401-2877 jlagersen@bmi.com www.bmi.com Bulk TV & Internet Emily Bradshaw Technology 8537 Six Forks Road, Suite 100 Raleigh, NC 27615 919-792-1480 ebradshaw@bulktv.com www.bulktv.com Butterball Foodservice Richie Jenkins Food brokers, Food processing & Marketing, Food products/Distributors, Poultry/Eggs One Butterball Lane Garner, NC 27529 919-255-7943 rjenkins@butterball.com www.butterballfoodservice.com CaptiveAire Systems Robert (Bob) Luddy Exhaust systems 4641 Paragon Park Road Raleigh, NC 27616 919-882-2410 reg14@captiveair.com www.captiveair.com

CapVal American Business Appraisers, LLC Becky O’Daniell Accounting, Consultants/Financial 1838 Kennedy Road Wilmington, NC 28409 910-231-0250 bodaniell@capval-llc.com www.capval-llc.com Carolina Beverage Corporation dba Cheerwine Jeff Huber Beverage (non-alcoholic) 1413 Jake Alexander Boulevard South Salisbury, NC 28146 704-968-3049 jhuber@cheerwine.com www.cheerwine.com Carolina Cutlery, Inc. Joseph Povinelli Foodservice equipment/Supplies 10920 Southern Loop Boulevard Pineville, NC 28241 704-504-3955 joe@carolinacutlery.com www.carolinacutlery.com CE Holt Refrigeration, Inc. Howard Price Equipment sales & Repair, Foodservice equipment/ Supplies, Heating/Air Conditioning, Restaurant equipment/Supplies/Services 3316 Gibbon Road Charlotte, NC 28269 704-333-8489 HPrice@CEHolt.com www.ceholt.com Chandler Foods, Inc. Jeff Chandler Food products/Distributors 2727 Immanuel Road Greensboro, NC 27407 336-299-1934 jeffc@chandlerfoodsinc.com www.chandlerfoodsinc.com (continued on page 6A)

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BuyerSGuide2015 Coca-Cola Bottling Co Consolidated Melissa Blalock Beverage (non-alcoholic), Beverage dispensing equipment 4100 Coca Cola Plaza Charlotte, NC 28211 704-557-4634 melissa.blalock@ccbcc.com www.cokeconsolidated.com Covington Spirits, LLC John W. Kimber Beverage (alcoholic) 3647 Edgemont Drive Raleigh, NC 27612 919-697-5352 john@kimbercompany.com www.covingtonvodka.com Cranfill Sumner & Hartzog, LLP Dan M. Hartzog Legal services 5420 Wade Park Boulevard, Suite 300 Raleigh, NC 28607 919-863-8705 dmh@cshlaw.com www.cshlaw.com CRC (Cary Reconstruction Company) Chad Price Water & Fire Damage Restoration 2410 Reliance Avenue Apex, NC 27539 919-467-5517 cprice@callcrc.com www.callcrc.com Design Food Group Douglas Pearce Consultants/Foodservice 343 S White Street, Suite B Wake Forest, NC 27587-1902 919-556-1188 doug@designfoodgroup.com www.designfoodgroup.com

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Distilled Spirits Council of the United States David Wojnar Beverage (alcoholic), National Trade Association 1250 Eye Street NW Suite 400 Washington, DC 20005 202-682-8805 dwojnar@discus.org www.discus.org Dr. Pepper Snapple Group Inc. Kenny Edwards Beverage (non-alcoholic) 1090 Meadowlands Drive Winston Salem, NC 27107 336-769-4051 kenny.edwards@dpsg.com www.drpeppersnapplegroup.com Duke Energy Charles Holcombe Energy conservation/Consulting, Utilities 3300 Exchange Place Lake Mary, FL 32746 407-942-9341 charles.holcombe2@Duke-Energy.com www.progress-energy.com E & S Marketing Solutions, LLC Jeff Grun Foodservice equipment/Supplies 445 Clarkson Green Place Charlotte, NC 28202 704-451-8310 jeff@eandsmarketing.net Ecolab Inc, Institutional Scott Meltzer Cleaning/Sanitation Services, Dish-washing equipment/Supplies, Sanitation/Janitorial Supplies 9735 Northcross Center Court, Suite N Huntersville, NC 28078 704-765-3457 scott.meltzer@ecolab.com www.ecolab.com Ecolab Pest Elimination Wayne Landreth Pest control 9741-C Southern Pine Boulevard Charlotte, NC 28273 704-527-5912 wayne.landreth@ecolab.com www.ecolab.com (continued on page 9A)

BuyerSGuide2015 Economy Exterminators, Inc. Hubert King Pest control 2160 N Salem Street Apex, NC 27523 919-362-1000 hubert@economyexterminators.com www.economyexterminators.com Empire Distributing of NC, Inc. Laura Glenn Alcoholic Beverages and Non-Alcoholic Beverages 13833 Carowinds Boulevard Charlotte, NC 28273 704-905-2580 llawson@empiredist.com www.empiredist.com Express Payment Solutions/Express ATM Chad Jackson Merchant Services, Point of sale systems 3116 Deaver Circle Hope Mills, NC 28348 910-538-4965 chad@expressatm.com expresspaymentsolutions.com FHM Insurance Company Jack Lemine Insurance 4601 Touchton Road East, Suite 3150 Jacksonville, FL 32246 904-724-9890 x1017 jack_lemine@fhmic.com www.fhmic.com Fintech Jennifer Erickson Technology 7702 Woodland Center Boulevard, Suite 50 Tampa, FL 33614 813-288-1980, ext 249 jerickson@fintech.net www.fintech.net Fishbowl, Inc. Joe Gabriel Marketing & Consulting 44 Canal Center Plaza, Suite 500 Alexandria, VA 22314 800-836-1818 jgabriel@fishbowl.com www.fishbowl.com

Five Star Associates, Inc. Linda Perdue Furniture 2830 Montclair Road Winston Salem, NC 27106 336-723-7637 fivestar@triad.rr.com FreshPoint Matt Tunnell Food Delivery Service, Food products/Distributors, Produce 203 Trans Air Drive Morrisville, NC 27560 919-452-9479 matt.tunnell@freshpoint.com www.freshpoint.com Frigi-Temp Temperature Solutions Alan Collins Equipment sales & Repair, Foodservice equipment/ Supplies, Heating/Air Conditioning, Refrigerator equipment/Supplies, Restaurant equipment/ Supplies/Services PO Box 1153 Youngsville, NC 27596 919-569-0103 alan@frigitemp.com www.frigitemp.com FullHR, Inc Benefits - Payroll - Human Resources Gregg Taylor Employee recruiting, Human Resources, Payroll services, Personnel services 3901 Rose Lake Drive Charlotte, NC 28217 877-385-5471 gregg@fullhr.com hrcarolina.com Fullsteam Brewery Sean Lilly Wilson Beverage (alcoholic) 726 Rigsbee Avenue Durham, NC 27701-2139 919-225-4982 sean@fullsteam.ag www.fullsteam.ag (continued on page 10A)

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BuyerSGuide2015 Gephart Marketing Solutions, LLC David Gephart Marketing & Consulting, Printing, Uniforms 1401 Poplar Lane, Suite 7000 Hillsborough, NC 27278 919-732-6464 dave@gephartmarketing.com www.gephartmarketing.com Gilbert Foodservice, Inc. Al McGarity Marketing & Consulting 4005 Stuart Andrew Boulevard Charlotte, NC 28217 704-529-1800 amcgarity@gilbertfoods.com www.ibafoodservice.com/gilbert-food-service-inc.php Glave and Holmes Architecture Gary Inman Restaurant design 2101 E. Main Street Richmond, VA 23223 804-649-9303 ginman@glaveandholmes.com www.glaveandholmes.com Harford Mutual Rhonda Payne-Rothe Insurance 200 North Main Street Bel Air, MD 21014 443-640-2317 rpayne-rothe@hm1842.com www.harfordmutual.com Hcareers Sahar Azarabadi Employee recruiting 400-4789 Kingsway Burnaby, BC V5H 0A3 Canada 303-562-0148 www.hcareers.com

Heartland Payment Systems Tammy Rigdon Cash registers/ Supplies, Credit cards, Payroll services 90 Nassau Street Princeton, NJ 8542 919-345-3514 Tammy.Rigdon@e-hps.com www.heartlandpaymentsystems.com Hospitality Education Services dba Raise The Grade Sandy Stoneman Educational materials/Books/Supplies 1141 Cripple Creek Road Wytheville, VA 24382 704-574-8112 scooke@raise-the-grade.com www.raise-the-grade.com HRBUniversal - Hotel, Restaurant & Bar Solutions Brad Peters Consulting, Educational Services, Menu Analysis, Mystery Shopping 4000 Eagle Point Corporate Drive Birmingham, AL 35242 855-447-2864 Email@HRBUni.net www.NCRLA.WeGoHRB.com Industrial Steam Cleaning Inc, a Grease Lock Company Eric Dyer Grease Lock Filter Installation, Kitchen Exhaust Hood Cleaning, Kitchen Exhaust Hood Filter Exchange 5317 Marshall Air Drive Charlotte, NC 28217 980-207-4574 eric@greasebusters.com www.greasebusters.com InnTender Alyssa Pudelski Computer Hardware/ Software/Consulting, Information services 18903 E. 157th Terrace Olathe, KS 66062 919-760-7083 alyssa.pudelski@inntender.com www.LodgeTools.com (continued on page 13A)

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BuyerSGuide2015 Intelligent Technologies, Inc. Jennifer Weathersby Computer Hardware/ Software/Consulting, Consultants/Financial, Information services, Technology 12-C Oak Branch Drive Greensboro, NC 27407 336-315-3935 jweathersby@inteltech.com www.inteltech.com Interstate Cash Register Company Inc. Doug Walker Cash registers/ Supplies, CCTV camera systems, Point of sale systems 430 N. First Avenue Knightdale, NC 27545 919-266-8181 doug@interstatecashregister.com www.interstatecashregister.com Jacobi-Lewis Company Greg Lewis Bar equipment/ Supplies, Beverage dispensing equipment, Dish-washing equipment/Supplies, Equipment sales & Repair, Foodservice equipment/ Supplies, Furniture, Hotel equipment/Supplies, Interior Designs/Furniture/Restaurants & Lodging, Paper products, Refrigerator equipment/Supplies, Restaurant design, Restaurant equipment/Supplies/ Services, Sanitation/Janitorial Supplies, Table linens and decorations 622 South Front Street Wilmington, NC 28401 910-763-6201 greglewis@jacobi-lewis.com www.jacobi-lewis.com Jones Insurance Agency Joe Gupton Insurance 820 Benson Road Garner, NC 27529 919-772-0233 info@jones-insurance.com www.jones-insurance.com

Jordan, Price, Wall, Gray, Jones & Carlton Frank Gray Legal services 1951 Clark Avenue Raleigh, NC 27605 919-831-4464 fgray@jordanprice.com www.jordanprice.com Kotis Properties, Inc. Marty Kotis Real estate PO Box 9296 Greensboro, NC 27429 336-574-2000 marty@kotisprop.com www.kotis.org Lakeside Mills, Inc. Kim King Food products/Distributors PO Box 230 Rutherfordton, NC 28139 828-286-4866 kimking@lakesidemills.com www.lakesidemills.com Largemouth Communications, Inc. Brandon Bryce Marketing & Consulting 1007 Slater Road, Suite 250 Durham, NC 27703 919-459-6451 brandon@largemouthpr.com www.largemouthpr.com Larry’s Sausage Company, Inc. Sheila Abe Food brokers, Frozen foods PO Box 4 Fayetteville, NC 28302 888-267-3330 larryssausage@aol.com rettap@foodsaleseast.com (continued on page 14A)

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BuyerSGuide2015 Littler Angela B. Cummings Legal services Bank of America Corporate Center 100 North Tryon Street, Suite 4150 Charlotte, NC 28202 704-972-7005 acummings@littler.com www.littler.com Lowcountry Shellfish Paul Filo Food Delivery Service, Food products/Distributors, Frozen foods, Seafood 7195 Bryhawke Circle Charleston, SC 29418 843-767-9600 p.filo@lowcountryshellfish.com www.ipswichshellfish.com MassMutual Financial Group Walter Abele Consultants/Financial, Financial Services 300 N. Greene Street, Suite 1650 Greensboro, NC 27401 336-337-7751 wabele@financialguide.com www.massmutual.com/piedmont-triad MBM Corporation James Watson Food products/Distributors PO Box 800 Rocky Mount, NC 27802 252-450-4114 jwatson@mbmfoodservice.com www.mbmcareers.com McClancy Seasoning, Co. Reid Wilkerson Beverage (non-alcoholic), Food products/ Distributors One Spice Road Fort Mill, SC 29715 803-548-2366 reidw@mcclancy.com www.mcclancy.com

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Michael and Son Services of NC Ken Heflin Equipment sales & Repair, Heating/Air Conditioning, Lighting/Power, Plumbing, Restaurant equipment/ Supplies/Services 4001 Atlantic Avenue Raleigh, NC 27604 919-571-5000 ken.heflin@michaelandson.com www.michaelandsonraleigh.com Mind the Gap Public Relations Ann Marie van den Hurk Consulting, Crisis Management, Marketing & Consulting, Public Relations 810 Saint Andrew Street Tarboro, NC 27886 302-563-0992 ann@mindthegappr.com mindthegappr.com Morningstar Law Group Amanda Capps Legal services 630 Davis Drive, Suite 200 Morrisville, NC 27560 919-590-0386 acapps@morningstarlawgroup.com morningstarlawgroup.com Mother Earth Brewing Trent Mooring Beverage (alcoholic) 311 N Heritage Street Kinston, NC 28501 252-208-2517 trent@motherearthbrewing.com www.motherearthbrewing.com Multi-Flow Beverages Keith Lambe Beverage (non-alcoholic) 1434 County Line Road Huntingdon Valley, PA 19006 215-322-1800 keith.lambe@multiflow.net www.multiflow.com

BuyerSGuide2015 Murray Supply Co. Melissa Furches Plumbing, Water/Water equipment 102 W. Third Street #810 Winston-Salem, NC 27101 336-546-1776 melissa.furches@murraysupply.com www.murraysupply.com

NC Egg Association Jan Kelly Marketing & Consulting 1939 High House Road # 102 Cary, NC 27519 919-319-1195 egglady@ncegg.org www.ncegg.org

National Hospitality Supply Michael Hans Bar equipment/ Supplies, Beverage dispensing equipment, Cash registers/ Supplies, Ceiling / Wall Cleaning Services, Cleaning/Sanitation Services, Dish-washing equipment/Supplies, Foodservice equipment/Supplies, Furniture, Hotel equipment/ Supplies, Paper products, Party Supplies, Refrigerator equipment/Supplies, Restaurant equipment/Supplies/Services, Safes & Vaults, Sanitation, Sanitation/Janitorial Supplies, Signs, Table linens and decorations, Time recorders 10660 N. Executive Court Mequon, WI 53092 800-526-8224 mhans@nathosp.com www.nathosp.com

NC Sweet Potato Commission Sue Langdon Educational materials/Books/Supplies, Food processing & Marketing 700C E Parrish Drive Benson, NC 27504-1759 919-894-1067 sweetsue@ncsweetpotatoes.com www.ncsweetsue@aol.com

NC Beer Guide Mike Cook Event and Party Rentals, Marketing & Consulting, Photography, Printing, Publications, Signs 2401 Atlantic Avenue Raleigh, NC 27604 919-229-4852 mcook@discoverglover.com ncbeerguide.com NC Craft Brewers Guild Margo Metzger Beverage (alcoholic) 501-H Washington Street Durham, NC 27701 919-530-8150 director@ncbeer.org www.ncbeer.org NC Department Of Agriculture Tim Parrish Marketing & Consulting 1001 Mail Service Center Raleigh, NC 27699-1001 919-733-7912 tim.parrish@ncagr.gov www.goodnessgrows.org

Nelbud Services Group, Inc. Scott Justis Exhaust systems, Grease removal, Kitchen Exhaust Hood Cleaning 9650 Strickland Road, Suite 103 - #177 Raleigh, NC 27615 800-839-0832 x127 sjustis@nelbud.com www.nelbud.com Neomonde Baking Company DeGaulle Saleh Bakery products 10235 Chapel Hill Road Morrisville, NC 27560 919-469-8009 degaulle@neomonde.com www.neomonde.com Nilfisk-Advance - Clarke Equipment Scott Alphin Carpet care, Hotel equipment/Supplies, Restaurant equipment/Supplies/Services, Sanitation/Janitorial Supplies 10226 Lemington Drive Charlotte, NC 28227 980-225-3286 scott.alphin@clarkeus.com www.nilfisk-advance.com/en/Pages/default.aspx (continued on page 17A)

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BuyerSGuide2015 Northwin Agency, LLC Nicholas Pineda Insurance One International Boulevard, #3 Mahwah, NJ 07495 201-661-2462 npineda@northwinagency.com www.northwinagency.com Ogletree Deakins Kevin Joyner Legal services 4208 Six Forks Road, Suite 1100 Raleigh, NC 27609 919-787-9700 kevin.joyner@ogletreedeakins.com www.ogletreedeakins.com Orkin, Inc. (Commercial Pest Control) Tom Cox Pest control 10430 Harris Oak Boulevard, Suite B Charlotte, NC 28269-7513 704-599-0032 tcox@orkin.com www.orkin.com Orrell’s Food Service, Inc. Pam Myers Bakery products, Bar equipment/ Supplies, Beverage (non-alcoholic), Beverage dispensing equipment, Cleaning/Sanitation Services, Coffee/ Tea, Dairy products, Dish-washing equipment/ Supplies, Food products/Distributors, Frozen foods, Hotel equipment/Supplies, Paper products, Party Supplies, Produce, Refrigerator equipment/ Supplies, Restaurant equipment/Supplies/Services, Sanitation/Janitorial Supplies, Table linens and decorations 9827 So. NC Hwy 150 Linwood, NC 27299 336-752-2114 X108 pmyers@orrellsfoodservice.com www.orrellsfoodservice.com Pate Dawson Company Karen Baker Beverage dispensing equipment, Dairy products, Food Delivery Service, Food products/Distributors PO Box 11179 Goldsboro, NC 27532-1179 919-778-3000 x210 kbaker@pdco.com www.pdco.com

Patrice & Associates Hospitality Recruiting of Charlotte Alan Bilskie Employee recruiting, Human Resources, Personnel services 9611 Brookdale Drive, Suite 100, pmb105 Charlotte, NC 28215 704-948-0410 abilskie@patriceandassociates.com patriceandassociates.com Pepsi Bottling Ventures Randy Laster Beverage (non-alcoholic) 390 Business Park Drive Winston Salem, NC 27107-6547 800-642-0635 randy.laster@pbvllc.com www.pepsi.com Performance Food Service - IFH Eric Shoemaker Bakery products, Bar equipment/ Supplies, Beverage (non-alcoholic), Coffee/Tea, Dairy products, Food brokers, Food Cost Repair, Food Delivery Service, Food processing & Marketing, Food products/Distributors, Foodservice equipment/ Supplies, Frozen foods, Produce, Seafood 543 12TH Street Drive NW Hickory, NC 28603 828-725-6201 eshoemaker@pfgc.com www.performancefoodservice.com Perkins, Lund, Collar & Assoc. PLLC Michael Perkins Accounting 2607 Oberlin Road, Suite 104 Raleigh, NC 27608 919-781-1721 mperkins@plccpa.com www.plccpa.com PFS Sales Company Thad Ellington Paper products, Sanitation/Janitorial Supplies PO Box 33255 Raleigh, NC 27636 919-829-1116X208 thad@pfssales.com (continued on page 18A) www.pfssales.com 2 0 1 5 NCRLA B UYER’S G UIDE

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BuyerSGuide2015 Pharos Hospitality Adam Zembruski Real estate 320 S Tryon Street, Suite 202 Charlotte, NC 28202 704-333-1818 az@pharoshospitality.com www.pharoshospitality.com

Raleigh Brewing Company Kristie Nystedt Beverage (alcoholic) 3709 Neil Street Raleigh, NC 27607 919-400-9086 info@raleighbrewingcompany.com www.raleighbrewingcompany.com

Piedmont Natural Gas Tony Santoro Utilities 2611 Greengate Drive Greensboro, NC 27406 336-271-5071 tony.santoro@piedmontng.com www.piedmontng.com

Reinhart Food Service Matthew Pardue Food brokers, Food Delivery Service, Food products/Distributors, Foodservice equipment/Supplies, Frozen foods, Menu Analysis, Paper products, Produce, Restaurant equipment/Supplies/Services, Seafood 1201 Progress Road Suffolk, VA 23434 919-239-0991 mbpardue@rfsdelivers.com rfsdelivers.com

POS Technology, Inc. Lou Collie Cash registers/ Supplies, Computer Hardware/ Software/Consulting, Credit cards, Point of sale systems 991 Aviation Parkway, Suite 200 Morrisville, NC 27560 919-467-7424 lcollie@postechnologyinc.com www.postechnologyinc.com Progressive Benefit Solutions, a Marsh & McLennan Agency Todd Reider Insurance 2443 Lynn Road, Suite 208 Raleigh, NC 27612 919-781-4004 TReider@mma-pbs.com www.mma-pbs.com QCrazy John DiCristo Advertising, Advertising Mobile 6036 Abergele Lane Matthews, NC 28104 704-576-6234 jd@qcrazy.com www.qcrazy.com

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Restaurant Design & Development Sean Reymann Construction, Consultants/Financial, Heating/ Air Conditioning, Interior Designs/Furniture/ Restaurants & Lodging, Menu Analysis, Mystery Shopping, Plumbing, Electrical, HVAC, Restaurant Contractor, Restaurant design, Restaurant equipment/Supplies/ Services 5132 Craftsman Ridge Drive Matthews, NC 28104 704-904-4717 seanreymann@gmail.com

Restaurant Solutions Inc. Jonathan Greschler Accounting, Financial Services, Human Resources, Payroll services, Personnel services, Point of sale systems 1101 Mineral Avenue Littleton, CO 80120 303-458-1204 ext 274 jgreschler@restacct.com www.restacct.net

BuyerSGuide2015 RetailFirst Insurance Group James Wood Insurance PO Box 988 Lakeland, FL 33802-0988 678-450-5825 james.wood@summitholdings.com www.retailfirstinsurance.com

Royal Cup Coffee - Wilmington Jeff Knipping Coffee/Tea 3340-B US Hwy 421 North Wilmington, NC 28401 910-762-1750 jknipping@royalcupcoffee.com www.royalcupcoffee.com

Revel Systems Andy Hoyle Point of sale systems 170 Columbus Avenue San Francisco, CA 94133 415-535-3427 ahoyle@revelsystems.com www.revelup.com

S & D Coffee, Inc. Alan Hilton Coffee/Tea PO Box 1628 Concord, NC 28026-1628 800-933-2210, ext 220 hiltona@sndcoffee.com www.sdcoffeetea.com

Roto-Rooter Services Company James Jackson Plumbing 1700 Orr Industrial Court Charlotte, NC 28213-6300 704-596-7581 james.jackson@rrsc.com www.rotorooter.com

S&A Communications Deneen Winters Bloom Advertising, Marketing & Consulting 301 Cascade Pointe Lane Cary, NC 27513 919-674-6020 dbloom@sacommunications.com sacommunications.com

Royal Cup Coffee - Charlotte Jason Coln Coffee/Tea 3010 - F Hutchison McDonald Road Charlotte, NC 28269 704-597-5756 jcoln@royalcupcoffee.com www.royalcupcoffee.com Royal Cup Coffee - Raleigh Lara Ishman Coffee/Tea 3216 Wellington Court, Suite 115 Raleigh, NC 27615 800-366-5836 laraishman@royalcupcoffee.com www.royalcupcoffee.com

Salisbury & Moore Construction John Salisbury Construction 2617 Rowland Road, Suite 108 Raleigh, NC 27615-5735 866-989-1109 john@salisburymoore.com www.salisburymoore.com SFI Group, Inc. Scott Wheeler Insurance 13500-105 NC HWY 50/210 Surf City, NC 28445 910-329-4443 scottw@sfigroup.biz www.quotesfi.com (continued on page 20A)

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BuyerSGuide2015 Shelton Vineyards Christina Clark Beverage (alcoholic) 286 Cabernet Lane Dobson, NC 27017 336-341-2280 cclark@sheltonvineyards.com www.sheltonvineyards.com Shuler Meats Wayne Shuler Food products/Distributors 124 Shuler Road Thomasville, NC 27360 336-476-6477 waynes@shulermeats.com www.shulermeatsweb.com SIA Group Don Mills Insurance 827 Gum Branch Road Jacksonville, NC 28540 910-455-7576 dmills@siagroup.com www.siagroup.com Sizemore Investments, Inc. Jimmy Sizemore Consulting 5282 Lee Cline Road Conover, NC 28613 336-831-6522 jwsize@gmail.com Southbend John Perruccio Equipment sales & Repair, Foodservice equipment/Supplies, Restaurant equipment/ Supplies/Services 1100 Old Honeycutt Road Fuquay Varina, NC 27526 919-762-1000 jperruccio@southbendnc.com www.southbendnc.com

Southern Foods Laurence Willard Food Delivery Service, Food products/ Distributors 3500 Old Battleground Road Greensboro, NC 27410 336-545-3800 lwillard@southernfoods.com www.southernfoods.com Southern Wine & Spirits Paul Criscuolo Beverage (alcoholic) 9320 Focal Point Raleigh, NC 27617 919-836-0300 paulc@southernwine.com www.southernwine.com Stancil & Co. Dave Piscorik Accounting 4909 Windy Hill Drive Raleigh, NC 27609 919-872-1260 dpiscorik@stancilcpa.com stancilcpa.com Staples Business Advantage Chelsie Restic-Metcalf Cash registers/ Supplies, Furniture, Hotel equipment/Supplies, Paper products, Party Supplies, Printing, Signs 500 Staples Drive Framingham, MA 01702 877-826-7755 chelsie.restic-metcalf@staples.com www.staplesadvantage.com STR Allison Cowen Information services 735 East Main Hendersonville, TN 37075 615-824-8664 x3329 acowen@str.com www.strglobal.com (continued on page 22A)

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BuyerSGuide2015 Swipely John Gibbs Point of sale systems 3434 Edwards Mill Road, #112-367 Raleigh, NC 27612 919-264-7464 jgibbs42@gmail.com www.swipely.com

The Spirited Lawyer Laura Collier Legal services 715 Glascock Street Raleigh, NC 27604 919-606-4283 laura@thespiritedlawyer.com www.thespiritedlawyer.com

Sysco Food Service Of Raleigh, Inc Greg Weatherford Food products/Distributors 1032 Baugh Road Selma, NC 27576 866-520-2455 weatherford.gregory@rnc.sysco.com www.sysco.com

Thermo King of Raleigh Michael Cornett Equipment Rental, Equipment sales & Repair, Foodservice equipment/Supplies, Refrigerator equipment/Supplies, Restaurant equipment/ Supplies/Services 3740 Centurion Drive Garner, NC 27529 919-773-2003 mcornett@tcstk.com www.tcstk.com

Sysco Food Services of Charlotte James Gillum Food products/Distributors 4500 Corporate Drive, NW Concord, NC 28027 704-786-4500 gillum.james@cha.sysco.com www.sysco.com Tarheel Linen Service, Inc. Bridget Marshall Restaurant equipment/Supplies/Services, Sanitation/Janitorial Supplies, Uniforms 1606 E. Club Boulevard Durham, NC 27704 919-220-9888 marketing@yourlinenservice.com www.tarheellinen.com The Insurance Service Center John Mulcahy Insurance 1111 Pemberton Hill Road, Suite 102 Apex, NC 28304 919-622-1214 jmulcahy@iscfay.com www.iscfay.com

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Thompson & Little Inc. Restaurant Supplies and Equipment Andrew O’Quinn Foodservice equipment/Supplies 933 Robeson St reet Fayetteville, NC 28305 910-484-1128 andrewo@thompsonlittle.com www.thompsonlittle.com Time Warner Cable Melissa Hoffman Information services, Security Systems, Technology, Telecommunications, Utilities 13840 Ballantyne Corporate Place, Suite 200 Charlotte, NC 28277 704-206-4132 melissa.hoffman@twcable.com www.business.twc.com Tryon Distributing Co. Angie Packer Beverage (alcoholic), Beverage (nonalcoholic), Training 4701 Stockholm Court Charlotte, NC 28273 704-334-0849 angie.packer@tryondist.com www.tryondist.com

BuyerSGuide2015 Turner Asphalt, Inc. Tonya Tyner Construction PO Box 91647 Raleigh, NC 27675 919-784-0014 ttyner@turnerasphalt.com www.turnerasphalt.com Twin City Insurance Jason Chapman Insurance 29 South College Avenue Newton, NC 28658 828-464-2643 jason@twincityinsurance.net www.twincityinsurance.com UnitedHealth Group Kimberlee Vandervoorn Insurance 701 Pennsylvania Avenue NW Washington, DC 20004 301-865-7058 kvandervoorn@uhg.com www.optum.com US Foods - Fort Mill Hugh Ragon Food products/Distributors 125 Fort Mill Parkway Fort Mill, SC 29715 864-254-6265 hugh.ragon@usfoods.com www.usfoods.com US Foods - Raleigh Kathi Costenbader Food products/Distributors 1500 NC 39 HWY Zebulon, NC 27597 919-404-4168 kathi.costenbader@usfood.com www.raleigh.usfoodservice.com

Valley Proteins Felton Hairr Grease Recycling, Grease removal, Grease trap service 1309 Industrial Drive Fayetteville, NC 28301 704-718-9772 fhairr@valleyproteins.com www.valleyproteins.com Venture Construction Company Dan Finger Construction, Restaurant Contractor, Restaurant design 4-A Terrace Way Greensboro, NC 27403 336-852-1946 danf@ventureconstruction.com www.ventureconstruction.com Williams Mullen Keith Kapp Legal services PO Box 1000 Raleigh, NC 27602 919-981-4000 kkapp@williamsmullen.com williamsmullen.com z

We have done our best to provide accurate and useful information, however please remember that some information does change. This directory reflects the records of NCRLA as of May 15, 2015.

If there is incorrect or missing information for your company, please contact NCRLA Membership Coordinator Kristin Worrell at 919-844-0098, ext. 015 or kworrell@ncrla.org.

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a la carte A sampler of hospitality-related news stories

EMV payment card standard coming Oct. 1 The next generation of the payment card is coming as the United States joins the international payments community in adopting the EMV (Europay, MasterCard and Visa) standard for secure payments.

EMV is a global standard for integrated circuit cards (“chip cards”) and their point-of-sale terminals. With less than a year to go until the liability shift for EMV, restaurateurs have several decisions to make. For those who want to make the investment and meet the Oct. 1, 2015, deadline, considerations include updating hardware, training staff, customer acceptance, and understanding what EMV can and can’t do to improve data security. For more details on how your business can prepare for EMV conversion and a link to a webinar on EMV, go to www.ncrla.org/emv. z

Noble Restaurants honored for honored for helping the homeless in Charlotte The King’s Kitchen of Charlotte, a Noble Restaurants property, received the NRA’s Restaurant Neighbor Award April 14 in Washington, D.C. Chef-owner Jim Noble accepted the award and a $5,000 check, which will benefit the restaurant’s mission to help the homeless in Charlotte. The King’s Kitchen is a not-for-profit restaurant that donates its proceeds to feed the poor and offers job training for those Jim Noble receives his award in who are working to get off the Washington D.C. streets. NCRLA congratulates Jim Noble and the entire Noble Restaurants family on receiving this award. To see a video showcasing the work of The King’s Kitchen, go to www.ncrla.org/kingskitchen. z

NCRLA advocates for N.C. hospitality industry in D.C. The NCRLA team, including 19 members, traveled to Washington, D.C., the week of April 13 for the joint NRA Public Affairs Conference and AH&LA Legislative Action Summit. While there, the group held face-to-face meetings with members of Congress, and hosted a reception and dinner at 701 Restaurant. Attendees included Senator Thom Tills and Representatives Renee Ellmers, Virginia Foxx, Richard Hudson, Patrick McHenry, David Rouzer and Mark Walker. See more photos on NCRLA’s Facebook page at www.facebook.com/ncrla. z

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(Above) The NCRLA delegation meets with Senator Thom Tillis.

(Right) NCRLA and members of the North Carolina delegation during the reception

Thank You to Our Corporate Partners

NCRLA honored for raising funds for the Restaurant PAC During its annual Public Affairs Conference, The NRA honors state restaurant associations for their contributions to the NRA’s PAC, Restaurant PAC. NCRLA was very pleased to again receive the Restaurant PAC State Recognition Award for Highest Grossing Receipts, meaning that North Carolina restaurants raised more money in 2014 for the Restaurant PAC than restaurant associations from any other state. z

Corporate sponsors support the endeavors of NCRLA in a variety of ways. From sponsorships to funding events, advertising and more, NCRLA thanks those who help make the association strong.

PLATINUM

GOLD

Photo left-right: Ken Conrad of Libby Hill Seafood and NCRLA President & CEO Lynn Minges accept the Highest Grossing Receipts Award from the NRA’s Caitlin Donahue.

SILVER

Sasser named Humanitarian of the Year Tom Sasser of Charlotte’s Harper’s Restaurant Group was named Humanitarian of the Year by the No Kid Hungry campaign for his extensive work to end childhood hunger. Sasser accepted his award April 13 in Washington, D.C. Read more about No Kid Hungry at www.nokidhungry. org. z

View our corporate partnership opportunities at www.ncrla.org/sponsorships.

For more information on how you or your organization can become a corporate partner of NCRLA, including the Hospitality Education Foundation and the NCRLA Political Action Committee, call NCRLA’s Director of Events and Sponsorship Development Liz Dobbins-Smith at 919-277-8585.

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legal bites

9 Tips to Help Hospitality Owners Avoid Litigation

By Paul H. Derrick

DUE DILIGENCE IS KEY TO MINIMIZING THE THREAT OF LAWSUITS

The hospitality industry often sees more than its share of litigation.

From slip-and-fall cases to tip-related claims to disability issues and more, waves of lawsuits get in the way of doing what the industry exists to do: provide“hospitality.”

Face it: No one ever decided to own a restaurant, hotel or other business so they could spend their time and money defending against plaintiffs who, in many cases, are just out to get some quick settlement cash and move on. There are no guaranteed ways to completely remove the threat of lawsuits, but following these tips will go a long way toward minimizing them.

1. Know who can be a tipped employee, know the rules for paying tipped employees, and follow the rules. Tip-related litigation is perennially one of the most fertile areas for litigation, and the Department of Labor has increased its enforcement efforts many times over.

2. Consider whether background checks in the hiring process are really needed.

If they are used, ensure compliance with the Equal Employment Opportunity Commission’s guidance, as well as with the Fair Credit Reporting Act’s requirements.

3. The Americans with Disabilities Act may require that disabled employees be given reasonable accommodations, which can include additional leave time following certain absences, and the EEOC is hyper-focused on employers that impose inflexible leave policies. Be willing to consider additional leave as an accommodation. The ADA also imposes obligations regarding disabled guests and other members of the public, so become familiar with what must be done in order to provide them with appropriate access to goods and services. “Testers” and other professional plaintiffs abound in the Carolinas.

4. Ensure that an I-9 form is properly completed for every employee hired.

Penalties can be severe for even seemingly-minor infractions.

5. Enlist the assistance of professionals to safeguard confidential customer and employee data against hackers and inadvertent disclosure.

6. Begin updating websites so that blind and low vision Internet users can access them. The law will soon require it. This includes hotel and restaurant reservations systems.

7. Train employees at all levels about what unlawful harassment is, how to prevent it, and how to report it. Liability can arise not only from harassment by other employees but also from inappropriate conduct by third parties (e.g., customers, vendors, etc.).

8. Conduct regular inspections of physical facilities to identify potential safety hazards.

9. Brands drive customers to act, so aggressively protect brands and all intellectual property while being vigilant not to infringe on the intellectual property of competitors and others, both within and outside of the hospitality industry. z

Paul H. Derrick chairs the Labor and Employment practice at Cranfill Sumner & Hartzog LLP. He is admitted to practice in North Carolina, South Carolina, and Tennessee, and has extensive counseling and litigation experience representing hospitality industry clients throughout the U. S. in a broad range of matters.

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new members NCRLA welcomes new members from across North Carolina Go to www.ncrla.org/membership to learn more about NCRLA and to download a membership application.

Allied Express Payment Solutions, Hope Mills Express ATM, Hope Mills Multi-Flow Beverages, Huntingdon Valley Mind The Gap Public Relations, LLC, Tarboro Foodesign Associates, Charlotte Lodging Diamond Point Hospitality, Charlotte 21c Museum Hotel, Durham Siena Hotel, Chapel Hill Fairfield Inn & Suites - Winston Salem Downtown, Winston-Salem Lodging Management Company AAHOA, Atlanta

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Restaurant Kamado Grille, Raleigh Bengel Hospitality, New Bern Top Rail Writer’s Night Restaurant, Waynesville Hunt Hospitality Group Inc., Rocky Mount Restaurant Unit Baker’s Kitchen Restaurant & Bakery, New Bern Aperitivo, New Bern Lawson’s Landing Cafe, New Bern Ribeyes Steakhouse, New Bern Jimmy V’s Osteria & Bar, Raleigh Noble’s Grille - Winston-Salem, Winston-Salem Rooster’s Southpark, Charlotte Rooster’s Uptown Charlotte, Charlotte The King’s Kitchen, Charlotte Goodberry’s, Garner Counting House, Durham IL Palio, Chapel Hill Gonza Taco y Tequila - Durham, Durham Gardner’s BBQ - 301, Rocky Mount Gardner’s BBQ - Westridge, Rocky Mount Gardner’s BBQ - Fairview, Rocky Mount Hickory Tavern - Carrboro, Carrboro Hickory Tavern - Charlotte-The Metropolitan, Charlotte Hickory Tavern - Sun Valley/Indian Trail, Indian Trail Bojangles #49 Banks Road, Raleigh Bojangles #50 Tramway, Sanford Saladelia @ American Tobacco Campus, Durham Saladelia @ Hock Plaza, Durham Saladelia @ The Perk, Durham Saladelia @ Sanford, Durham Grill Worx - Mebane, Mebane Grill Worx - Graham, Graham z

The Affordable Care Act and you

Act Now to Prepare for 2016 Expansions to the Law review employer mandate provision and 2016 reporting requirements

Since its inception, the Affordable Care Act has created a great deal of confusion for employers.

While most are feeling the burdens of the ACA, the hospitality industry has been particularly impacted by some of the law’s provisions. With an industry characterized by high workforce turnover and a large percentage of hourly workers, hospitality employers will need to pay particular attention to the ACA’s employer mandate provision and the upcoming 2016 reporting requirements.

2015 Employer Mandate’s Impact on the Hospitality Industry The employer mandate, which took effect earlier this year, requires employers with 100 or more full-time equivalent employees or FTEs to offer sufficient and affordable coverage to at least 70 percent of their full-time employees (this increases to 95 percent in 2016) or be subject to penalties. The mandate will be expanded in 2016 to include employers with 50 to 99 full-time-equivalent employees.

Employers who fail to offer coverage to at least 70 percent of full-time employees may be fined $2,000 per year per full-time employee, minus 80 employees, if one or more full-time employees obtains subsidized coverage on an exchange. For example, if you employ 100 people, you would be fined on 20 of them. In 2016 this number will change to minus 30. Again, if you employ 100 people, you will be fined on 70 of them. In addition, employers who do not offer sufficient and affordable coverage will also be subject to penalties of $3,000 per year for each full-time employee who is not offered qualifying coverage and obtains subsidized coverage on an exchange.

According to a recent benchmark analysis by Marsh & McLennan Agency LLC, hospitality employers are experiencing nearly a 30 percent cost increase as they look to adopt compliant ACA strategies. Most of

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this increase is attributed to offering benefits to those previously ineligible and by adjusting plan design to meet minimum standards.

Start Tracking Now: 2016 Reporting Requirements Beginning first quarter of 2016, employers with 50 or more FTEs will need to report to the IRS and full-time employees regarding the health coverage offered, if any, by the employer during the 2015 calendar year.

These new reporting requirements are part of Sections 6056 and 6055 of the federal tax code. u

u

Section 6056 requires businesses that employ 50 or more FTEs to certify whether they offered minimum essential coverage to full-time employees.

Section 6055 applies to providers of health insurance, such as insurance companies and employers with self-insured plans. Reporting under this section is used to enforce the individual mandate.

Penalties for failure to comply with the reporting requirements can be $100 per return, up to $1.5M per year (or $250 per return with no upper limit for failures due to “intentional disregard”). z NCRLA has partnered with UnitedHealthcare to offer exclusive discounts to its members. For more information on UnitedHealthcare, go to www.ncrla.org/ united or contact Kimberlee Vandervoorn at (301) 865-7058, kvandervoorn@uhg.com.

NCRLA has also partnered with Marsh & McLennan Agency LLC, to offer ACA guidance and employee benefit solutions to members. Contact Benefit Advisor Todd Reider at 919-889-8168 (cell), 919-325-4753 (office) or treider@mma-pbs.com.