Details of Jigsaw Homes Group Customer Portals In addition to the Jigsaw and Landlord websites, the group has a number of customer portals aimed at tenants, applicants and job seekers. This guide sets out which sites Jigsaw administers, what they do and what to do if a customer has any issues. Name of website
URL
Who for
What does it do
What customer needs to register
Adactus Connect*
https://connect.adact ushousing.co.uk
West current tenants
View rent accounts, order repairs, view repair history, request a direct debit, contact us via a form. More features being added all the time
Surname Date of Birth Either telephone or Email that matches data on QL
Customer Hub*
https://customerhub.n ewcharter.co.uk
East and South current tenants
View their rent accounts, order repairs, request a direct debit, contact us via a form. More features being added all the time
Allpay
https://www.allpayme nts.net
All tenants
Pay rent
An app is also available for tenants to download
What customer needs to log in Email address and password
What to do if the customer has issues
Surname Date of Birth Payment Reference
Email address and password
Troubleshooting guide available. Refer complex queries via IT service desk
19 digit number Personal details
Email Password
Allpay look after this service. Refer tenant to helppage: https://www.allpayments .net/Allpayments/FAQs.as px or get them to telephone 0844 557 8318 or email direct internetpayments@allpay. net
East / South: 19 Digit number can be found using Allpay webconnect or barcode in Word (see below) West: 19 digit
Troubleshooting guide available. Refer complex queries to Digital Projects Team via CRM
number can be found using Allpay callconnect Name Email Password
Jigsaw Careers
https://careers.jigsaw homes.org.uk
All customers
Enables customers to apply for jobs with the Group, save their application progress, review previous applications
Jigsaw Rewards
https://rewards.jigsaw homes.org.uk
All current tenants**
Take part in surveys, scrutiny activities, photo tasks. Receive points which can be redeemed for vouchers
Name & reference: (Payment reference -East & South; Tenancy ref -West)
Property Alerts (West)
https://connect.adact ushousing.co.uk/prope rtyalerts
Applicants – West only
Provide details so we can set up property alerts
Telephone number, personal details & details of choices
Application portal (East)
https://selfserve.newc Applicants – harter.co.uk/pls/houliv East only e_selfsrv_ax/f?p=12009 :200:::NO::P200_PROC ESS_ID: {link on newcharter.co.uk}
Register for the New Charter waiting list
Various bits of personal data, details of choices
Email Password
Contact people team as they manage users on the CMS and able to view applications submitted
Name & reference: (Payment reference East & South; Tenancy ref West) N/A (once registered they can resubmit if they wish to update their choices) Application number and date of birth
Refer complex queries via IT service desk
Refer complex queries via IT service desk
Go to website to see if fault can be replicated. Ask what browser they are using, then send to IT Service Desk
*= In 2020, these two websites will be merged into one Jigsaw tenant portal. Name TBC. **= Current tenants who have court action because of rent arrears, ASB or other breach of tenancy or vexatious policy are blocked from logging in. N.B There are also a number of choice based lettings systems that we do not administer but we encourage applicants to use. Gedling = Home Search; Manchester = Manchester Move; Chorley / Preston = Select Move; Sefton = Property Pool Plus.
For East and South: Allpay Bar codes are obtained by accessing: • • • • • • •
A blank word document On the top menu, click Jigsaw There is an option of Barcode to choose Click Barcode Enter an 8 digit payment reference Click Ok A barcode with the 19 digit reference number is produced