Transparency Drives Performance
Analytics Custom Advanced Analytics and Customizable Business Intelligence Platform for Multi-Site Enterprises and Organizations
Who Is It For? $
Facilities Directors/ VPs
Facility Managers
Business Analysts
Finance/ Accounting Personnel
Procurement/ Purchasing/ Sourcing
Real Estate & Construction
The Solution Analytics Custom, an innovative, Big Data reporting and analytics platform, empowers the customer with the ability to create adhoc reports and dashboards, as well as modify ServiceChannel pre-built reports/dashboards. Built on Analytics Standard, this solution provides an easy way to tailor your analytics dashboards to help you better monitor performance and analyze costs based on your business processes. Access service data across all trades, categories, locations and contractors to find answers to your specific business questions within minutes. Analytics Premium further broadens your business intelligence platform by letting you add and explore your own data, monitor KPIs and have your data updated more frequently.
Features Customization
Personalization
Easily create metrics, reports and dashboards to monitor and analyze the data you need and in line with your organization and business requirements, for example: • Create your own budget reports • Create dashboard showing your 5 most expensive locations by trade
Make changes to our standard reports and dashboards, for example: • Add service provider filter to existing dashboards
Customer Use Case A global retailer learned from its Service Automation data that different stores in the same region were paying vastly different prices for certain on-site maintenance services. With Analytics Custom, the Procurement team analyzed category spend and identified outlier stores. In conjunction with store managers, the company implemented strategies to drive down category cost, reducing category spend by up to 10%.
1.800.508.6695 | servicechannel.info
Transparency Drives Performance
Benefits 6 Create custom visualizations and dashboards specific to your business with self-service reporting and dashboard capabilities 6 Tailor FM program analytics to your business needs 6 Generate your own actionable insights
Analytics Product Family ServiceChannel provides a range of analytics and business intelligence tools for all organizations and functions. Select the one that meets your team’s business needs and specific requirements.
Feature Set Comparison
Standard
Custom
Premium
Spend & QoS Insights
Visualizations
Reports
Dashboards
Email Subscriptions
Edit Dashboards
Create Dashboards
Training and Support
KPI Manager
Data Analyzer
Data Loader
Data Updater
About ServiceChannel ServiceChannel provides facilities managers with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By delivering unprecedented transparency and data-driven analytics of service quality, across all trades, locations and contractors, facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. The world’s leading global brands use ServiceChannel and Big Sky solutions daily to help optimize millions of transactions and billions of dollars of spend annually.
Product Sheet_Analytics_Custom_062117
1.800.508.6695 | servicechannel.info