Holiday Essentials – USA & Canada

Manhattan

Essential Information for customers travelling to the USA & Canada Before you go Your journey

Passports & Visas

An electronic passport with embedded chip, valid until your return to the UK, is required by all British citizens. If you are unsure please check with our Customer Services Department on 0330 160 7766. The Passport Office may be contacted on 0300 222 0000.

British CITIZENS do not generally require a visa to enter the USA or Canada. Some conditions, such as having a criminal record, or if you have ever been arrested, or if you are a dual national of or have visited Iran, Iraq, Sudan, Syria, Libya, Somalia or Yemen since March 2011 should be checked with the relevant embassy well in advance of travel as a visa may be required. British SUBJECTS and citizens of other countries should contact the US or Canadian embassy for clarification. BRITISH SUBJECTS WILL REQUIRE A VISA. Newmarket cannot accept responsibility for entry or travel being refused due to the failure on the part of the passenger to produce correct documentation.

Entry into the USA & Canada

When travelling to both the USA & Canada action is required prior to travel! For travel to the USA, British Citizens (and those from countries eligible to use the Visa Waiver Program) MUST, as soon as you can, and at least 72 hours prior to travel, go to the ESTA (Electronic System for Travel Authorization) website at www.cbp.dhs.gov/ esta. This service costs $14 per person payable online, and is valid for any number of visits to the USA within two years of its issue as long as the passport remains valid. Enter some basic information about your visit. This electronic information is then transmitted automatically to the authorities and is used as part of the entry procedure once you arrive in the USA. Canada follow a similar process, the eTA (Electronic Travel Authority) and you should apply at www.canada.ca/eta This service costs $7 per person, and is valid for any number of visits to Canada within five years of issue as long as the passport remains valid. On arrival your photograph will be taken and your fingerprints scanned. Please Note: If you are travelling on a tour which includes both Canada and the USA different rules apply. If your tour flies first to the USA you should apply for the US ESTA only – and not the Canadian eTA. If your tour flies into Canada you should apply for the Canadian eTA - and not the US ESTA. When entering the USA by land, formalities will take place at the border where a fee of $6 (USD) is also payable (cash only). Passengers travelling on cruises which involve a combination of USA and Canadian ports may be required to apply for both the US ESTA and Canadian eTA. This will be advised prior to travel. Health & holiday insurance If you have any concerns, or if you have suffered from a serious medical condition recently, it is suggested that you consult your GP about your fitness to travel about 12 weeks prior to your holiday departure date. We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities and also if you intend to bring any specialist equipment such as a wheelchair with you. No inoculations are required. Health care is very good, but expensive, in North America so please make sure you have very good, comprehensive insurance cover as detailed at the back of this brochure. Money matters Credit cards and debit cards are accepted virtually everywhere, but don’t forget to inform your bank if you intend to use ‘cash-point’ machines while away. Take some cash for use on arrival – we normally find the best rates are available at the Post Office, supermarkets and online. In the US be careful – all American notes are very similar at first glance! We also recommend a Pre-paid Money Travel Card - a cheap and safe way to spend money abroad. Your flight & airline The holiday includes flights as detailed in economy class. All outbound flights depart and arrive on the same day. All return flights leave in the evening and land back into the UK the next day. As a very general guide, flights to the East Coast take around eight hours and to the West between nine and 11 hours. Meals will be served with, usually, lunch and a snack on outward flights and dinner and breakfast on the return. Some airlines will charge for alcoholic drinks. Your seats on the flight will usually be allocated by the airline who will make every effort to ensure you are seated with your travelling companions. Some airlines now charge for allocated seating in economy class and, as you’re travelling on a group booking, this cannot be actioned more than three weeks prior to travel. Where available, details explaining how to book your seating directly with the airline will be sent with your final paperwork. All airlines are now required by laws introduced in the US and other countries to give border-control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary. From time to time an advertised airline may be changed due to reasons beyond our control. Airbus, Boeing and Embraer aircraft types are used for the vast majority of tours.

Flexible arrangements

On some tours we’re able to offer upgrades and flexible flight arrangements should you wish to stay on for a few days relaxation after your tour or maybe visit friends and family. Let us know what your plans are and we’d be happy to quote. Alternatively some holidays can be arranged without flights provided you join and leave the tour at a pre-agreed point, usually the first and last hotels, and within the time restraints of the main group. We’re unable to tailor make other land arrangements before and after the tour for you. Our tour arrangements are made well in advance and in rare circumstances, contractual reasons or simple demand means we may have to make changes or even cancel specific departure dates. We cannot be responsible for costs for any additional items like flights or hotels you may have booked yourself in conjunction with the tour.

You are permitted to take one suitcase per person on the aircraft which should not exceed 23kgs per piece on flights to the USA and Canada. For your own comfort, hand luggage should fit in the overhead locker on the aircraft. Keep your passport, important documents and medication in your hand luggage. We will send you up-to-date information about your luggage allowance and what you can and can’t carry in it just prior to departure.

Avoiding jet lag

Importantly, drink plenty of water prior to and during your flight – if necessary buy it after airport security and take it with you. We’d also recommend a good night’s sleep prior to your flight! On board, avoid too much alcohol and caffeine and do try to rest. We recommend taking an easy walk or a swim on arrival and avoiding sleep prior to night time in the country you’ve arrived in. The next morning, do your best to rise at a time appropriate to the locality.

On the return, with a morning arrival, we recommend a short sleep but do then get up and try to remain awake until your normal bed time. By the following morning it’s likely you will be back in your own time zone! Your holiday

Service with a smile

The majority of our friendly tour managers are local to the USA and Canada and will ensure you make the very most of your time away. They will meet you in the arrivals area of the airport and show you to your transport. All our tour managers have a genuine interest in the country they are showing you and will be able to assist you with any questions you have.

Hotels

We’re proud of the hotels used throughout our tours which are carefully selected, and usually meet a standard typical of a good three-star level in Europe. Rooms are generally larger than in Europe and each has, at least, private bathroom, a telephone and TV, while the vast majority also have tea/coffee-making facilities. There will always be a bar or restaurant on site or nearby. Rooms have two double beds or one king-size bed and, should you wish for three or four people to occupy a room, this will usually be within the existing two beds – rooms with three separate beds cannot be provided in North America! It is usual for rooms to be vacated by 12 noon. Where your departure is later, it may be possible to keep the room longer but this has to be at the hotel’s discretion. Let us know of any special requests, such as adjoining rooms, high or low floor, at the time of booking; we’ll do our best to oblige, although no guarantee can be made. Also note that some facilities advertised at the hotels may not be available at certain times. Outdoor swimming pools are subject to weather conditions and it will be the decision of each individual hotelier as to when these facilities are available. On some occasions, for operational reasons we have to use alternative properties, where possible of the very same standard and in similar, convenient locations.

Meals

The tours in this brochure do not generally include meals, as is the usual practice on North American escorted tours. Many people use hotel restaurants for breakfast, while others may use nearby diners. The same goes for dinner, especially when in cities where the choices can be endless. In more rural areas, hotels always have their own restaurant and will often offer a special or soup and sandwich menu for Newmarket guests, should you simply not feel like a full meal every night. At lunch time we will always try to make an appropriate stop – and your tour manager will always help with choices for you.

Tipping

Gratuities are a way of life in North America, and it is generally accepted that they form part of a person’s earnings – to the extent that an assumed amount of income tax is paid. That aside tips will also ensure excellent service! Customary gratuity to a coach driver or tour manager is about $5 per person per day; in a taxi or a restaurant leave 12-15% of the bill and, in the bar, a dollar or so per drink as long as a service charge has not already been added to the bill.

Smoking

As is the case at home, smoking is pretty much outlawed in any public areas or on transport, including all flights. Regular stops will be made for your comfort en route. The vast majority of hotels in North America are non-smoking throughout too, including all bedrooms. Hotels will charge for cleaning a room in which a guest has smoked and this will be charged back for payment. In general, smoking outside is acceptable.

Helicopter flights

Sightseeing flights by helicopter are weight controlled and balanced. If your weight exceeds 300lbs you must advise us. As a seat may have to be left empty, some companies may charge a premium.