A-Z Holiday Information Please carefully read this information, which contains useful details that you need to know before you book your cruise holiday. Should there be some additional information that you require, or you have questions about any aspect of your cruise, please do not hesitate to contact us. Full detailed information is available on our website at newmarketholidays.co.uk
Baggage
There is no restriction on the amount of luggage that you may bring aboard Ambience. To reduce the risk of accidental damage during baggage handling, please do not overpack your suitcases and also ensure that no one item of baggage weighs more than 23kgs/50lbs. As there are no separate baggage room facilities aboard our ships, all baggage must be stored within the cabin. Under-bed storage is available in most cabins for suitcases not exceeding 23cms depth. We strongly recommend the use of security locks for your luggage for all parts of your journey. Jewellery, medication, travel documents, passport and other valuables should be kept in your hand luggage. All baggage should be clearly labelled with your name and cabin number. Neither Newmarket Holidays or Ambassador Cruise Line is responsible for any loss or damage to your luggage during transit to or from the ship. In case of loss or damage, advise the carriers involved and your insurance company.
Booking Conditions
In order to travel aboard Ambience, guests must confirm they have read and accept the Booking Conditions prior to booking, which cover the detailed terms and conditions under which bookings are accepted. It is the guest’s responsibility to ensure that all the ship’s manifest information, including, but not limited to, full names, dates of birth, passport details, travel insurance and medical declarations, is provided to the company no later than 4 weeks before sailing. Failure to provide such information could result in a delay in boarding at Embarkation or, in extreme circumstances, the permissions to board being refused.
Brochure Information
The information contained in this brochure has been checked for accuracy and is correct at the time of printing in June 2021. Worldwide events after this date may necessitate unavoidable alterations to our planned schedules. Any such changes deemed to be significant or fundamental to your booking will be advised to you accordingly. It should also be noted that the destination photography and maps are generic to the locations depicted and may not be a specific representation of sights or images to be viewed in a particular port of call on the cruise booked. Similarly, cabin photography is typical of the category shown but individual furnishings and colour schemes may vary within the same cabin grade.
Children and Teens
Please note that our ships are child-free and therefore for the enjoyment of adult guests only (18 years and above at the time of sailing), except for our advertised multi-generational cruises. There are no dedicated recreational facilities for children aboard but accompanied children and teenagers under the age of 18 at the date of sailing are, of course, welcome on board and, when occupying a third or fourth berth in a cabin with two full fare-paying guests, travel at the beneficial rate shown under the ‘Fares’ boxes. Children and teens under the age of 18 at the date of sailing, but occupying a twin cabin with just one accompanying adult, are charged at the full adult fare.
Complimentary Upgrades
If at the time of booking you selected the option for a ‘Complimentary upgrade’, we will automatically allocate a more superior cabin, at the berthing stage, if there is a higher grade of accommodation available. Please note that you may ultimately be berthed in a higher grade of a cabin for the same price but in some circumstances, this may be located on a lower deck, or have an obstructed view. In most cases, the cabin number will be confirmed at the ticketing stage; however, we reserve the right to make changes up to the time of embarkation.
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Dress Code
During the day, attitudes are very relaxed, and informality is the key. Casual clothing is quite sufficient during the days at sea and for time spent ashore. On certain shore excursions and at some religious sites, discretion should be used so as not to cause inadvertent offence with inappropriate clothing. Advice will be given on board in such cases. Every day, the Daily Programme suggests, as a guide, a mode of dress for that particular evening’s events. Generally, there are two ‘formal’ or Ambassador nights planned on each cruise when many gentlemen wear a dinner jacket, although a lounge suit is quite acceptable. On these occasions, ladies have a chance to dress up and often opt for evening or cocktail dresses. On evenings proposed as ‘smart’, a suit or smart jacket and trousers, with or without a tie, for the men is suggested and the ladies have further opportunities to look elegant in a cocktail dress, trouser suits and stylish co-ordinates. A ‘casual’ recommendation often covers evenings spent in port or when a special event, such as a deck party, is scheduled. In these cases, the choice of dress is left entirely to you.
Duty-Free Sales
The onboard shops are open daily when the ship is at sea, but local customs regulations do not permit the sale of duty-free goods whilst a ship is in port. It should be noted that alcohol and tobacco products purchased will only be delivered to your cabin on the last day of the cruise. If alcohol and tobacco products are purchased ashore, these will be taken from you at the gangway and stored until the last night of the cruise. Alcoholic beverages and tobacco may, of course, be purchased throughout the cruise from the ship’s bars at the listed shipboard prices.
Electrical Appliances
All cabins feature 110v and 220v current and have a UK 3 pin socket with USB to allow small appliances such as mobile phones, tablets, electric shavers, or electric rollers to be used or charged. For safety reasons, irons and water heating devices are not permitted to be used on board.
Embarkation/Disembarkation Arrangements
The embarkation procedures at UK ports normally commence four hours before the published sailing time. For final disembarkation, you should allow approximately 90 minutes from the scheduled arrival time before disembarkation will commence. The full embarkation procedures and timings will be confirmed with your cruise documentation, usually 14 days before sailing.
Extras Not Included
Please refer to our online Booking Conditions for what is included in the fare. Unless otherwise stated, the following extras are not included: travel insurance; travel joining costs to the port of embarkation; optional shore excursions; port parking; onboard spending of a personal nature i.e. drinks, gifts, shopping, laundry, communications etc; any visa and health certificate charges that may apply; and crew gratuities and services charges which will be automatically billed to your onboard account.
Fares
All fares published in this brochure and on our website are cruise only per person.
Force Majeure Except where otherwise expressly stated in the booking conditions, we regret we cannot accept liability, or pay any compensation, where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage (or as more fully described under Our Responsibility in our main booking conditions) as a result of ‘Force Majeure’. ‘Force Majeure’ means any event which we or the supplier of service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire or similar events outside of our control.
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Gratuities and Service Charge
Ambassador Cruise Line operates an automatic system whereby an amount of £6.00 per person per night (this amount reduces to £5.00 per person per night for cruises of 16 nights or more in duration) and is automatically added to your onboard account. This also includes all service charges for drinks. All monies are collated so a portion goes to each crew member, who helps to make your cruise special. This is not only distributed to your cabin steward and your waiter or bar attendant; it is also distributed between the hidden stars behind the scenes, such as laundry operatives and kitchen staff, who you might never get to meet in person. We offer a choice of three excellent value drinks package options that include gratuities and service charges and allow you to budget accordingly and avoid any extra costs.
Guaranteed Cabins If we accept your booking but are unable at the time to quote you a specific cabin number, or you have booked one of the Cabin Guarantees that are available on certain cruises, we shall allocate you a ‘guaranteed’ cabin at the fare quoted for your chosen grade of accommodation. In most cases, the cabin number will be confirmed with your cruise documentation; however, we reserve the right to make changes up to the time of embarkation.
Health Requirements
Please check with your health care professional for up-to-date information on health and travel alerts from the countries you are visiting. It is the responsibility of guests to ensure that they comply with all health and vaccination requirements and are adequately protected. Our mandate will ensure the crew is vaccinated, and only vaccinated guests will be welcomed on board. Please note should you be exempt from receiving a COVID-19 vaccination for any reason, please contact our customer services team to discuss. Robust protocols will be in place on board. The cruise line will also work closely with all destinations to adhere to local health guidelines and requirements. You can also access online information resources from the World Health Organisation website at www.who.int/vaccines-diseases and the Centres for Disease Control website at www.cdc. gov/travel. Useful up-to-date information is also available at www.mastatravel-health.com or www. nhs.uk/nhsengland/Healthcareabroad/pages/
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Holiday and Ship Information We have endeavoured to provide as much essential information as space permits about the ship. However, please bear in mind that from time to time, certain facilities, activities, entertainment and shore excursions may be altered or withdrawn due to adverse weather conditions, lack of demand, essential maintenance work or other reasons beyond our control.
Itineraries
It should be noted that the cruise itineraries published are subject to amendment. Should major changes to the ports of call, other than timing adjustments or the order in which they are visited, become necessary, we shall endeavour to notify you in advance. Please note that in the event of adverse weather or sea conditions that prevent a vessel from calling at one of the scheduled ports of call, alternative arrangements will be made where possible. This is particularly pertinent to cruises around the waters of the British Isles. The order of visiting scheduled ports of call may also be varied due to congestion, tidal or other operational reasons. It should also be noted that the viewing of natural phenomena such as the Aurora Borealis is entirely dependent on favourable weather and/or atmospheric conditions at the time.
Medical Declarations
In the interest of your safety and wellbeing, you must be fit and healthy to take your cruise and all other travel arrangements that you book with us. Therefore, the Company must be advised at the time of booking of any pre-existing medical condition and of any change to a guest’s condition that occurs between booking and the sailing date. Medical Declarations will be required by all guests including those who a)
