LETTER FROM THE DIRECTOR

The Department of Infrastructure supports and enhances the life of our community by providing reliable, competitively-priced, and locally controlled utility service to our customer-owners. We deliver safe and reliable electric, natural gas, water, wastewater, and commercial broadband services at affordable rates with exceptional customer service. Integral parts of our mission are providing a safe and rewarding work environment, exceeding all regulatory compliance standards, maintaining the long-term financial strength of our utilities, supporting economic development, and promoting environmental stewardship.

In addition to providing utility services, the Department of Infrastructure supports the community by maintaining safe streets and stormwater systems.

The City of Hamilton is fortunate to own and operate all of our utilities, in fact, we are the only City in Ohio that does. On top of that, the Department of Infrastructure includes our Public Works and Engineering services that have been centralized in order to make the most of our infrastructure efforts.

We are a not-for-profit utility governed by locally elected officials, advised by appointed boards, and directed by our citizens. This local perspective focuses our efforts on the long-term stability and success of our systems, knowing an investment in our infrastructure today reaps benefits for our community for generations to come.

The City believes in investing in our systems and investing in our people we are fortunate to have a variety of highly skilled professionals as part of our team. We directly employ safety professionals, operators, maintenance staff, electricians, line workers, customer service representatives, engineers, technicians, chemists, environmental scientists, and more. This diverse pool of talent means we are capable of performing more operations, maintenance and capital improvement work in house. When issues arise, our local teams are prepared to immediately react to resolve them, and then identify root causes to reduce issues in the future.

Central to our mission of empowering Hamilton through access to safe, clean and affordable infrastructure and utility services, our teams are committed to continuous improvement and finding innovative ways to better serve our community.

We are serious about keeping our focus on reliability and system stability. With Hamilton having been awarded the E.F. Scattergood System Achievement Award in 2022, these efforts were recently recognized by the American Public Power Association (APPA)

The Department of Infrastructure is excited as we look towards the future. In an ever changing world, the need for the essential services that we provide remains constant. We will remain adaptable and continuously evolve our systems to serve the needs of our community. We will continue to pursue excellence and service at the highest level.

My hope is that once you have had the opportunity to review this update that you are as proud as I am of the vast, award winning infrastructure we have in our community which makes the everyday possible.

Respectfully Submitted,

Edwin Porter