BRINGING VALUE TO OUR CUSTOMERS

We are the only city in the State of Ohio that owns and operates all four major utilities: electricity, natural gas, water, and wastewater. As a not-for-profit utility governed by locally elected officials, appointed boards, and citizen input, we are able to remain stable and focused on serving our community, rather than being influenced by investors or elections. It also makes doing business here a breeze, with only one bill coming to you for all your utilities.

Our team is continuously searching for ways to build system redundancy and proactively improve our systems, helping us achieve the stellar reliability our customers enjoy today. They do this while keeping a close eye on the costs and benefits of our efforts allowing us to provide top service at a great value.

While reliability and stability are important, we are also committed to continuous improvement and finding new and innovative ways to better serve our community. In 2017, we merged the Utilities and Public Works departments to form the Department of Infrastructure, creating a stronger and more comprehensive service dedicated to meeting the needs of our community. We look forward to serving the City of Hamilton’s residents and businesses for many generations to come.

E.F. Scattergood System Achievement Award

One of the highest honors from the American Public Power Association (APPA) highlighting community-owned utilities that have enhanced the prestige of public power through outstanding service to its customers.

Reliable Public Power Provider | Diamond

APPA designation demonstrating high proficiency in providing long term reliable power in addition to receiving a Certificate of Excellence in Reliability across multiple years.

Gas System Operational Achievement Recognition

Awarded by the American Public Gas Association to utilities that demonstrate commitment to excellence in four areas: System Integrity, System Improvement, Employee Safety, and Workforce Development.

Best Water in the World Berkeley Springs Water Competition 2010 & 2015.

(In addition to many other water taste and quality accolades over the years.)

Automotive Service Excellence (ASE) Certified

Issued by the National Institute for Automotive Service Excellence, this certificate shows our team’s commitment to quality repairs and service of the City’s fleet.