NYMTC's Coordinated Public Transit-Human Services Transportation Plan by New York Metropolitan Transportation Council

Appendix 6 Coordinated Public Transit -Human Services Transportation Plan 2017 1. Introduction 2. Demographic Methodology 3. Inventory of Available Services 4. Assessment of Relevant Services and Facilities 5. Priority Opportunities for Future Investment or Enhanced Coordination

Photo Source: NYC DOT

CONTENTS 1 INTRODUCTION ��1 1.1 Overview �� 1 1.2 Federal Requirements and Funding Programs �� 2 1.3 Role of this Plan �� 2 1.4 Plan Contents �� 3

DEMOGRAPHIC METHODOLOGY ��5

2.1 Introduction �� 5 2.2 Definitions and Methodology �� 5

INVENTORY OF AVAILABLE SERVICES ��7

3.1 Services Available Throughout the NYMTC Planning Area �� 7 3.2 Lower Hudson Valley �� 8 3.3 New York City �� 11 3.4

Long Island �� 15

ASSESSMENT OF RELEVANT SERVICES AND FACILITIES ��19

4.1 Gaps and Unmet Needs �� 19 4.2 Lower Hudson Valley �� 23 4.3 New York City �� 26 4.4 Long Island �� 28

PRIORITY OPPORTUNITIES FOR FUTURE INVESTMENT OR ENHANCED COORDINATION ��31

5.1 Priority Investment/Coordination Opportunities �� 32 5.2 Regional Planning Considerations �� 39 5.3 Conclusions �� 41

TABLE Table 1: Summary of Gaps, Needs, and Travel Challenges Described by Workshop Participants �� 21 Table 2: Priority Investment/Coordination Opportunities �� 33

FIGURES Figure 1: Coordinated Public Transit-Human Services Transportation Plan for the NYMTC Area (adopted 2009) �� 3 Figure 2: NYMTC Counties and subregions �� 5 Figure 3: Example of analysis map (number of older adults, bronx) �� 5 Figure 4: Taximagic/Curb Example �� 8 Figure 5: Gogograndparent example �� 8 Figure 6: Putnam Area Rapid Transit (PART) �� 8 Figure 7: Transport of Rockland (TOR) �� 9 Figure 8: Rockland County Intra-county, for Physically disabled and Senior citizens (TRIPS) �� 9 Figure 9: Westchester County Bee-Line System �� 10 Figure 10: NYC Select Bus Service �� 11 Figure 11: Access-A-Ride �� 12 Figure 12: Access-A-Ride �� 12 Figure 13: NYC CityBench �� 13 Figure 14: New Tottenville Station, Staten Island Railway �� 15 Figure 15: New York City DOT Staten Island Ferry �� 15 Figure 16: NICE bus �� 16 Figure 17: Nassau County Able-Ride �� 16 Figure 18: Suffolk County Accessible Transit (SCAT) �� 17 Figure 19: Public Workshop in NASSAU COUNTY, NOVEMBER 2016 �� 19 Figure 20: Public Workshop FLYER �� 19 Figure 21: Outreach survey �� 20 Figure 22: Travel Training MTA �� 25 Figure 23: Brooklyn Meeting, OCTOBER 2016 �� 27 Figure 24: Long Island Comment Card Example �� 29

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Photo Source: NYC DOT

1 INTRODUCTION 1.1 OVERVIEW

The planning area of the New York Metropolitan Transpor tation Council (NYMTC) encompasses New York City (the boroughs of Bronx, Brooklyn, Manhattan, Queens, and Staten Island), suburban Long Island (Nassau and Suffolk counties), and the Lower Hudson Valley (Putnam, Rockland, and Westchester counties). This area features a large, extremely diverse, multimodal transpor tation landscape that includes several levels of public transit, paratransit, and human service transpor tation options.

These multiple levels of transpor tation services and the large number of providers in this geographically and demographically diverse area pose many challenges to the coordination of needs and services for specific groups within the resident population.

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As a federally-mandated metropolitan planning organization (MPO), NYMTC is responsible for developing a Coordinated Public Transit-Human Services Transpor tation Plan (Coordinated Plan) every four years as a component of its overall Regional Transpor tation Plan. The Coordinated Plan serves as a means to identify and prioritize coordination strategies that will improve the efficiencies of public transit, paratransit services, and human service transpor tation programs. The Coordinated Plan must be in place at the regional level for transpor tation service providers to have access to Federal Transit Administration (FTA) funding from 49 U.S.C. 5310, Enhanced Mobility of Seniors and Individuals with Disabilities (Section 5310). 1.2 FEDERAL REQUIREMENTS AND FUNDING PROGRAMS The Fixing America’s Surface Transpor tation (FAST) Act was signed into law December 2015 and authorizes federal transpor tation funding through Federal Fiscal year 2020. The FAST Act continues the major changes instituted in its predecessor legislation to the structure of FTA’s transit grant programs and consequently, to the coordinated planning requirements. Only projects suppor ted with Section 5310 funds are now required to be drawn from a regional Coordinated Plan, although FTA expects public transpor tation providers that receive funding through 49 U.S.C. Urbanized Area Formula Funding program (Section 5307) and Rural Area Formula Grants (Section 5311) be involved in the Plan development. The Section 5310 program was modified to include projects eligible under the former Section 5317 New Freedom program, described as capital and operating expenses for new public transpor tation services and alternatives beyond those required by the Americans with Disabilities Act (ADA), designed to assist individuals with disabilities and seniors. In addition, state and local entities are encouraged to consider other transpor tation programs and services in the

planning process, as NYMTC has done in the past and is doing with this Coordinated Plan. The FTA appor tions Section 5310 funds according to the size of the planning area, with designated recipients receiving large urbanized area funds, and state depar tments of transpor tation (DOTs) receiving funds for small urban and rural areas. As a result of this change, more entities are responsible for leading coordinated planning processes and selecting projects for funding. Federal planning requirements call for funded projects to be “included in” a coordinated plan. The final Section 5310 guidance maintains the statutory requirement for projects to be “included in” a Coordinated Plan; however, projects are defined to include strategies, activities, or a specific action designed to address a service gap or objective spelled out in the plan, which maintains flexibility for planning process par ticipants. 1.3 ROLE OF THIS PLAN This Coordinated Plan which will accompany Plan 2045, NYMTC’s Regional Transpor tation Plan, reflects the changes in the federal funding program and identifies oppor tunities for coordination and investment in specialized transpor tation services throughout the NYMTC planning area by comparing the various transpor tation services available in each of the counties and boroughs to the needs of the two target populations: older adults (age 65 and older) and persons with a disability. The demographic profiles in Section 2 provide a framework for understanding where the target populations are concentrated and Section 3 identifies the current transpor tation services available to address their mobility needs. In addition to the desktop research, NYMTC conducted public outreach in each of the counties/boroughs in its planning area through public workshops and online provider surveys. The public input—combined with the demographic profiles and transpor tation service provider information—identified opportunities for coordination and investment.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

1.3.1 PREVIOUS PLANS

Chapter 2: Demographic Methodology summarizes the methodology used to create demographic profiles of the NYMTC planning area. The profiles, which can be found in Appendix B, inform the assessment of the gaps and needs in Chapter 4. Chapter 3: Inventory of Available Services documents the existing public and community transpor tation services that exist in each county/borough. Chapter 4: Assessment of Relevant Services and Facilities presents the assessment of gaps and needs for the older adults (age 65 and older) and persons with a disability, related to various aspects of transpor tation service for the target populations in each county/borough. Chapter 5: Priority Opportunities for Future Investment or Enhanced Coordination presents potential strategies for addressing the service gaps and needs

The Coordinated Plan that accompanies Plan 2045 builds on NYMTC’s previous work: New York Region Area-Wide Interim Coordinated Public Transit-Human Service Transpor tation Plan (adopted 2006) Coordinated Public Transit-Human Services Transpor tation Plan for the NYMTC Area (adopted 2009) (Figure 1) Incremental Coordinated Plan Update (adopted 2013) This Coordinated Plan includes successful identified coordination strategies from those previous plans that remain relevant. Additionally, this Plan relies extensively on the stakeholder input to identify those successful strategies and develop new strategies. 1.4 PLAN CONTENTS The

Plan

composed

chapters:

Chapter 1: Introduction presents an overview of the project, the Federal requirements and fund-

Figure 1: COORDINATED PUBLIC TRANSITHUMAN SERVICES TRANSPORTATION PLAN FOR THE NYMTC AREA (ADOPTED 2009)

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This assessment of needs and gaps serves as the basis for the coordination strategies and oppor tunities for future investment identified in the Plan that will help eliminate or reduce duplication in services, fill service gaps, and otherwise provide more efficient utilization of transpor tation services and resources per tinent to the target populations. Each county and borough in the NYMTC planning area has its own distinct needs, service providers, government agencies, stakeholders, and demographic characteristics. This Coordinated Plan synthesizes those needs and identifies strategies and priorities for the local level and region wide.

ing, as well as a summary of previous Plans

Spatial service gaps are only one barrier to accessing transpor tation for target populations. The public outreach process identified the following unmet needs (gaps) in the region: service delivery (both spatial and temporal), institutional, knowledge and information, technology, and accessibility. (Appendix D contains the public comments received.)

identified in the region that could be suppor ted with Section 5310 funding. The Appendices include the following:

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Appendix 6.A: Literature Review Appendix 6.B: Demographic Profiles of the Target Population Appendix 6.C: Provider Tables Appendix 6.D: Public Input: Workshop and Survey Comments Appendix 6.E: Description of Investment Oppor tunities

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

2 DEMOGRAPHIC METHODOLOGY 2.1 INTRODUCTION

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This chapter presents the methodology for the demographic analysis of the two target populations— older adults (age 65 and older) and persons with disabilities. The objective of the analysis presented in Appendix 6.B is to identify the areas of the greatest need: where large numbers of the target populations live and where the highest densities of these populations are located, using the 2010 US census, 2010– 2014 American Community Survey 5-year estimates, and 2012–2014 American Community Survey 3-year estimates. NYMTC aggregated the data by zip code for New York City, by census county subdivision for the Lower Hudson Valley, and census place for suburban Long Island, depending on the data available for the specific geography, and highlighted the zip codes or municipalities with the highest density and number of members of the target populations (Example in Figure 3). Since some individuals fell into more than one target population, the total numbers are not additive.

Figure 2: NYMTC COUNTIES AND SUBREGIONS

The demographic analysis was under taken on a subregional level (Figure 2) as follows: New York City data is presented for New York City as a whole and for each of its five boroughs: Manhattan, Brooklyn, the Bronx, Queens, and Staten Island. Long Island data is presented for the Long Island as well as individually for Suffolk and Nassau counties as a whole. Lower Hudson Valley data is presented for the entire Lower Hudson Valley region and well as individually for Westchester, Putnam, and Rockland counties. 2.2 DEFINITIONS AND METHODOLOGY For purposes of the analysis, the target populations are defined as follows: Older Adults – Individuals 65 years of age or older from the 2010–2014 American Community Survey 5-year estimates

Figure 3: EXAMPLE OF ANALYSIS MAP (NUMBER OF OLDER ADULTS, BRONX)

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Persons with a Disability – The decennial census long form was replaced by the American Community Survey. As a result, disability data was not collected in the 2010 census. For purposes of this analysis, the American Community Survey 2010–2014 5-year estimates for “disability status of the civilian non-institutionalized population” were used. Available disability data covers six disability types:

The analysis presented in Appendix 6.B identifies concentrations of the targeted populations and can be used to identify areas where fur ther investment is warranted. In addition, the data presented can supplement the description that accompanies the application for grant funding.

◊ Hearing difficulty – deaf or having serious difficulty hearing ◊ Vision difficulty – blind or having serious difficulty seeing, even when wearing glasses ◊ Cognitive difficulty – because of a physical, mental, or emotional problem, having difficulty remembering, concentrating, or making decisions ◊ Ambulatory difficulty – having serious difficulty walking or climbing stairs ◊ Self-care difficulty – having difficulty bathing or dressing ◊ Independent living difficulty – because of a physical, mental, or emotional problem, having difficulty doing errands alone such as visiting a doctor’s office or shopping

The U.S. Census Bureau considers respondents who repor ted to have one of the six disability types listed above to have a disability. However, due to changes in the form of the American Community Survey, the Census Bureau warns that data collected after 2008 should not be compared to previous years or the disability data from the 2000 census. Census tracts vary in size, both geographically and in population. Therefore, two maps are offered per target population: one showing the absolute number of individuals living in the tract, and another displaying the density of the population that differentiates between these separate factors. For example, large geographic areas dilute the density of a large population, while a smaller population spread over smaller geographic area contains a higher density. Thus the two separate maps, when viewed together, give a more accurate view of conditions in each county or borough than one map alone.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Inventories developed for earlier coordinated plans served as a star ting point. Transpor tation providers and stakeholders offered some updated information; internet research and phone calls to providers resulted in fur ther updates. NYMTC’s members also provided updated information. 3.1 SERVICES AVAILABLE THROUGHOUT THE NYMTC PLANNING AREA Two types of services that are in operation throughout the NYMTC planning area are described below. 3.1.1 MEDICAID NON-EMERGENCY MEDICAL TRANSPORTATION

The NYS Depar tment of Health (DOH) administers the state’s Medicaid program, including the provision of non-emergency medical transpor tation (NEMT) that enables Medicaid recipients to access eligible health care services. Social/recreational trips for individuals with Traumatic Brain Injuries (TBI) are also covered. DOH contracts with two private sector transpor tation brokers, referred to as Transpor tation Managers by DOH, to manage transpor tation services in six regions across the state. LogistiCare Solutions currently brokers NEMT services for Medicaid recipients in New York City and Long Island. Medical Answering Services (MAS) currently brokers NEMT services for Medicaid recipients in the state’s other four regions. i

to customers and other stakeholders. The provider network for NYS includes public transit and paratransit services, private taxi/livery companies, private wheelchair van companies, and personal vehicles operated by Medicaid recipients or others. The Transpor tation Managers are charged with assigning each Medicaid recipient’s trip to the lowest cost, most appropriate provider for that individual and his/ her trip. Available information about the providers that are enrolled in the NEMT network in each county or borough is presented in the sections below and in Appendix 6.C. 3.1.2 RIDE-HAILING SERVICES

Ride-hailing companies, also called Transpor tation Network Companies (TNCs), such as Uber and Lyft, whose drivers generally operate their own vehicles to provide trips for customers who arrange for pickup by means of a smar tphone app, are presently authorized to do business in New York City. As discussed more in Chapter 5, several bills that would extend operating authority throughout the state for ride-hailing providers are currently before the New York State legislature. Regardless of the legality of their services outside of New York City, a number of ride-hailing companies adver tise their availability in other New York cities and counties, and par ticipants in community workshops affirmed that such services are being used in their communities. Uber and Lyft are the most well-known companies, but others include: Via: Similar to a vanpool ride share

The responsibilities of the Transpor tation Managers include determining Medicaid recipient eligibility, operating call centers and taking trip reservations, assigning trips to enrolled transpor tation providers, quality assurance and quality control, and outreach

Taximagic / Curb: Ride-hailing app for taxi cabs, both yellow and green (Figure 4) SPLT: Carpooling and shared ride app

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This chapter summarizes the transpor tation services that are currently available to older adults and people with disabilities in each county or borough. Services offered by public, private and nonprofit providers are included.

3 INVENTORY OF AVAILABLE SERVICES

SPLT Ride: Medical transpor tation

Juno: Ride-hailing app

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GoGoGrandparent: Ride-hailing app used by third par ties for seniors (Figure 5)

3.2 LOWER HUDSON VALLEY 3.2.1 PUTNAM COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-1 identifies the transpor tation services that are available to each of the target populations in Putnam County and summarizes key characteristics of those services. Public Transportation

Figure 4: TAXIMAGIC/CURB EXAMPLE Source: Gocurb.com

Figure 5: GOGOGRANDPARENT EXAMPLE Source: Gogograndparent.com

Putnam County operates the Putnam Area Rapid Transit (PART) bus system under contract with a private operator. PART (See Figure 6) provides service in the eastern and southern por tions of the county along four fixed routes. The county is additionally served by a seasonal shuttle in Cold Spring and by The Metropolitan Transpor tation Authority (MTA) Metro-Nor th Railroad (MNR) Harlem and Hudson lines with stops at five different train stations. Two other bus services that originate outside of Putnam County also provide limited service to the specific locations in the county. Westchester County’s BeeLine System provides service from that county to Mahopac and Carmel. Additionally, the Housatonic Area Regional Transit (HART) bus system provides service from Connecticut to the Brewster and Southeast train stations in Putnam County. Putnam County provides paratransit service for people with disabilities through PART’s paratransit service in a service area within three-quar ters of PART bus routes during the times they operate. Municipal or Community Services

Figure 6: PUTNAM AREA RAPID TRANSIT (PART) Source: Wikipedia.com

The Putnam County Office for Senior Resources (OSR) offers demand-response services for older adults in the county that serve senior centers for nutrition programs, health counseling, and shopping assistance. These services are provided using the OSR’s vehicles and advance reservations are required. Additionally, the county provides demand response service for medical appointments in the county, as well to other limited areas outside of Putnam County.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Two human-service agencies in Putnam County provide program or volunteer transpor tation. Both of these are private agencies, with one of the provider agencies offering transpor tation to and from day programs such as training or adult day-care services and medical appointments. In addition to these services, there is also a volunteer driver program for veterans that provides trips to medical appointments.

Finally, there are five commuter rail stations served in coordination by MNR and New Jersey Transit (NJ TRANSIT), which offer service between nor thern Rockland and Orange counties, New Jersey, and New York City. All of the above services are available to the public, and all populations are eligible to use these services for all trip types. TOR, Clarkstown Mini-Transit and the Spring Valley Jitney operate exclusively within Rockland County, while MNR/ NJ TRANSIT and the TAPPAN ZEExpress both provide transpor tation to destinations outside of Rockland County.

Private Providers There are 15 agencies in Putnam County that offer private transpor tation of one type or another. This includes two ambulette services, three private car services, nine taxi companies, and one private commuter bus service in the county. Additionally, there are 79 Non-Emergency Medical Transpor tation (NEMT) Medicaid providers contracted by Medical Answering Services to provide service to Putnam County.

Rockland County provides ADA and non-ADA paratransit service for people with disabilities and older adults through its Transpor tation Resources, Intra-

3.2.2 ROCKLAND COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-3 identifies the transpor tation services that are available to each of the target populations in Rockland County and summarizes key characteristics of those services.

Figure 7: â&#x20AC;&#x2030;TRANSPORT OF ROCKLAND (TOR) Source: Patch.com

Public Transportation Rockland County operates the Transpor t of Rockland (TOR) bus system under contract with a private operator. TOR (Figure 7) provides service throughout the county along 11 routes. TOR service also includes the Tappan Zee Express from the county across the Hudson River into Westchester County to MNR stations in Tarrytown and White Plains, as well as Bee-Line System routes in both locations.

Figure 8: â&#x20AC;&#x2030;ROCKLAND COUNTY INTRACOUNTY, FOR PHYSICALLY DISABLED AND SENIOR CITIZENS (TRIPS) Source: Rockland County

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Private Non-Profit Providers

Two small municipal bus systems also serve specific areas within the county. The first is Clarkstown MiniTrans, which offers five routes that operate throughout the town. The second is the Spring Valley Jitney, which operates one route.

There are also two municipal transit providers in Putnam County. The first is the Croton Falls Shuttle, with service between Croton Falls Station in Westchester County and Mahopac. The second is the seasonal trolley operated by the Village of Cold Spring.

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county, for Physically disabled and Senior citizens (TRIPS) service (Figure 8). For people with disabilities, the service area is within three-quar ters of a mile of one of the TOR, Clarkstown Mini-Trans or Spring Valley Jitney routes within the county during their hours of operation. For the non-ADA service, riders may take trips throughout Rockland County from 7:00 a.m. to 7:00 p.m., Monday to Friday, and with limited service available on Saturday. Municipal or Community Services The Rockland County Office on Aging offers a taxi voucher program for adults age 60 or older to help with medical transpor tation. There are no geographic limitations on these trips; however, one must be a Rockland County resident to qualify. Private Non Profit Providers Nine human-service agencies in Rockland County provide program or volunteer transpor tation. All of these are private agencies, with six of the provider agencies offering transpor tation to and from day programs such as training or adult day-care services. Two agencies provide non-program specific trips such as shopping or medical trips. Private Providers Rockland County is served by a ferry company--NY Waterway—which provides peak hour ferry service from Haverstraw to Ossining in Westchester County.

Figure 9: WESTCHESTER COUNTY BEE-LINE SYSTEM Source: http://www3.westchestergov.com

Monsey Trails and Coach USA/Rockland Coaches provide private bus commuter service between Rockland County and New York City. Additionally, there are several taxi companies serving Rockland County. Additionally there are 86 NEMT Medicaid providers contracted by Medical Answering Services to provide service to Rockland County. 3.2.3 WESTCHESTER COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-5 identifies the transpor tation services that are available to each of the target populations in Westchester County and summarizes key characteristics of those services. Public Transportation Westchester County operates the Bee-Line System bus system (Figure 9) under contract with private operators. The Bee-Line System provides fixed-route service along 59 routes throughout the county, as well as connections to the Bronx and Manhattan in New York City and to Putnam County. MNR operates commuter rail service to New York City at 43 stations in Westchester County, along three lines: Hudson, Harlem, and New Haven. The Hudson and Harlem lines provide direct service from some Westchester County stations to Putnam and Dutchess counties, while stations along the New Haven line have direct service to Connecticut. In addition, the Tappan Zee Express, operated by Rockland County, provides commuter bus service between Rockland County and White Plains and Tarrytown in Westchester County; the I-Bus, operated by Connecticut Transit, provides service between White Plains and Stamford, Connecticut; and private operators under contract to the New York State DOT provide service from Orange and Dutchess counties to White Plains. All of the above services are available to the public, and all populations are eligible to use these services for all trip types. Westchester County provides ADA paratransit service for people with disabilities and older adults through Bee-Line ParaTransit. This service provides paratransit service between all points within the county’s

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Several communities across Westchester County operate demand-response services for their residents, largely oriented toward older adults. There are 32 demand-response services operated by municipalities in Westchester County, with most operated through a municipal office of recreation depar tment, or through the senior center. All services are available for older adults, while some specify that people with disabilities are also eligible. Most services provide trips for shopping, medical appointments, senior centers, and community activities. Private Non-Profit Providers RideConnect is a program of Family Services of Westchester—a private nonprofit organization—that coordinates rides with volunteer drivers for older adults for all types of trips across Westchester County. RideConnect also operates weekly and biweekly “shopper” services in several communities using the organization’s own vehicle, and provides information and referrals for other transpor tation services.

New York City shares many transpor tation resources across the five boroughs (Manhattan, the Bronx, Queens, Brooklyn, and Staten Island). Public Transportation MTA operates subway and bus services throughout New York City. MTA New York City Transit (NYCT) operates 24 subway lines and 233 bus routes, including an enhanced bus service known as the Select Bus Service (SBS). Out of the 472 subway stations, 93 are currently compliant with ADA Accessibility Standards. MTA Bus Company operates 35 routes between Manhattan and the Bronx, Brooklyn, and Queens. MTA Long Island Rail Road (LIRR) operates a commuter line from Penn Station to 11 train lines heading to points east. MNR operates commuter rail from Grand Central Station to 6 train lines connecting to suburban New York and Connecticut. The MNR and LIRR systems have 60 accessible stations and almost 100 additional stations that are accessible by wheelchair. NYCT also operates a single railroad line on Staten Island. New York City DOT provides public ferry service through the Staten Island Ferry. The Staten Island Ferry operates between the Whitehall Terminal in Lower Manhattan and the St. George Terminal in Staten Island. Both terminals are fully accessible. The service typically operates every half hour, with 15-minute frequency during peak hours. The Por t Authority Trans-Hudson (PATH) and New

Private Providers Westchester County is served by a private ferry company—NY Waterway—which provides peak-hour ferry service to Haverstraw in Rockland County from Ossining. Additionally, several taxi companies serve Westchester County, as well as 148 private providers that are contracted by Medical Answering Services to provider Medicaid NEMT service.

Figure 10: NYC SELECT BUS SERVICE Source: Streetsblog.com

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Municipal or Community Transportation Providers

3.3 NEW YORK CITY

borders, and service hours generally mirror those of Bee-Line System. Transfer points to other services beyond Westchester County are available at the New York City and Putnam County borders. Westchester County recently launched a ParaTaxi taxi voucher program, which allows ParaTransit users to use a taxi for their trip instead of a ParaTransit van. Users pay the same fare as they would for the van, and the county pays the difference. Currently, the ParaTaxi program is available for trips only within the cities of White Plains, New Rochelle, and Peekskill.

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Jersey Transit operate rail lines connecting Manhattan to communities in New Jersey, in addition to NJ Transit buses connecting to New Jersey. The PATH station at 33rd Street and World Trade Center are accessible. All of the above services are available to the public. MTA provides ADA and non-ADA paratransit service for people with disabilities and older adults under its Access-A-Ride (AAR) service. For people with disabilities using the ADA paratransit provided by AAR (Figure 11 and Figure 12), the service area includes all five boroughs of New York City and within a three-quar ters-of-a-mile corridor beyond fixed-route service across the NYC border to nearby areas of Nassau and Westchester counties. The service has coordinated transfer points between Nassau county’s Able Ride and Westchester county’s Bee-Line Paratransit. In addition, there are designated pickup

Figure 11: ACCESS-A-RIDE Source: http://www.amny.com

locations at major destinations throughout NYC, some locations have a CityBench. This ADA service operates 24/7. Trips must generally be reserved one to two days in advance. A “Subscription Service” is available for customers who regularly make the same trip multiple times per week; such trips do not need advance reservations once the par ticipant is enrolled. Private carriers under contract to NYCT provide this service by liftequipped vans, ramp-equipped vehicles, or sedans. In addition, service is provided by private taxis, livery and black car services. AAR determines the service or type of vehicle based on whether it needs to be accessible. Private Providers New York City is served by over 20,000 livery vehicles—including yellow and green cabs—as well as over 65,000 black cars. Medicaid NEMT is offered throughout the city by 434 contractors that are organized by LogistiCare on behalf of the New York State Depar tment of Health. 393 Commuter vans are affiliated with NYC Taxi and Limousine Commissions (TLC)’s pilot program, and provide service for passengers through pre-arrangement within specified geographic zones throughout the city outlined by the NYC Depar tment of Transpor tation. They cover areas primarily outside of Manhattan, such as Southern Brooklyn, Eastern Queens, and Urban centers in Nor th Eastern New Jersey. The city is also served by nine different private ferry companies that offer commuter, sightseeing, and tour boat operations. Ride-hailing services have experienced tremendous growth in New York City and across the country. These services have added nearly 50,000 vehicles between 2013 and 2016. Most of the ride-hailing trips have occurred in Manhattan’s Core neighborhoods, but the services are most rapidly growing in Manhattan’s inner ring and outer neighborhoods. BRONX TRANSPORTATION PROVIDERS

Figure 12: ACCESS-A-RIDE Source: nydailynews.com

Appendix 6.C, Table C-8 identifies the transpor tation services that are available to each of the target populations in the Bronx and summarizes key characteristics of those services.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Public Transportation

Private Non-Profit Providers There are 29 confirmed human-service agencies in the Bronx that provide programmatic or volunteer transpor tation in the borough. Many of these are private agencies with most of them providing transpor tation for medical, social services, and programming. Three of the identified providers offer service to persons with disabilities, while 24 agencies provide services for older adults.

Private Non-Profit Providers There are 45 human-service organizations in Brooklyn that provide transpor tation services for their members/par ticipants within the Borough. Twentyseven of these organizations provide transpor tation to older adults in a variety of Brooklyn neighborhoods based on affiliation or membership with the organization, and trip purposes are primarily for medical services and/or social services. These organizations are generally a mix of non-profit senior centers and social services organizations, and par ticipants’ affiliation/membership may include residence in a par ticular housing development or cooperative, relationship with an ethnic or religious community, or residence within the organization’s neighborhood service area. Seven of these organizations are non-

3.3.1 BROOKLYN TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-10 identifies the transpor tation services that are available to each of the target populations in Brooklyn and summarizes key characteristics of those services. General Public Transit Providers The MTA operates subway, bus, and commuter rail services throughout the Brooklyn. The MTA’s NYCT operates 24 subway lines, 16 of which provide service between Brooklyn and Manhattan and one that

Figure 13: NYC CITYBENCH Source: Crainsnewyork.com

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The Bronx contains two Access-A-Ride transfer locations with Westchester’s Bee-Line Paratransit at International House of Pancakes (4340 Boston Road At Ropes Avenue) and 5561 Riverdale Avenue (at West 258th Street). There are 22 designated AAR pickup locations, 13 have a CityBench (Figure 13).

The MTA operates seven subway lines in the Bronx with 12 accessible stations. NYCT operates bus service within the Bronx including three SBS routes, one of which connects to Queens. Westchester County Bee Line buses connect the Bronx to Westchester County. Hudson Rail Link operates bus lines that connect riders to the MNR rail lines. MTA’s MNR operates commuter rail connecting the Bronx to Grand Central Station via train lines that connect to suburban New York and Connecticut. All of the above services are available to the general public, and all populations are eligible to use these services for all trip types.

provides service between Brooklyn and Queens. The NYCT also operates 86 bus routes in Brooklyn, of which 11 provide service between Brooklyn and Queens, two provide service between Brooklyn and Staten Island, one provides local service between Brooklyn and Manhattan, and 10 provide express service between Brooklyn and Manhattan. The MTA also operates two SBS routes in Brooklyn along Nostrand/Rogers Avenues and Utica Avenue/Malcolm X Boulevard. The MTA’s LIRR operates 10 commuter rail lines, with several trips originating at Brooklyn’s Atlantic Terminal and making stops in Brooklyn at Nostrand Avenue and East New York stations before continuing east to Nassau and Suffolk counties. Access-A-Ride has 27 designated AAR pickup locations in Brooklyn, 11 contain a CityBench.

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profits that provide transpor tation in select Brooklyn neighborhoods to registered program par ticipants with disabilities, often for agency programs, personal errands, community outings, or medical services. Five organizations provide transpor tation for both older adults and people with disabilities, mostly to medical appointments and services. Service information was not confirmed for the remaining six organizations. Please note that the mode of service and vehicle fleet sizes could not be confirmed. 3.3.2 MANHATTAN TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-12 identifies the transpor tation services that are available to each of the target populations in Manhattan and summarizes key characteristics of those services. General Public Transit Manhattan is heavily served by transit with 24 subway lines with 41 accessible stations, 233 bus routes, and five SBS routes. NYCT operates 35 express bus routes between Manhattan and the Bronx, Brooklyn, Queens, and Staten Island. The MTA’s LIRR operates a commuter line from Penn Station to 11 train lines heading to points east. The MTA’s MNR operates commuter rail from Grand Central Station to six train lines connecting to suburban New York and Connecticut. Access-A-Ride has transfer locations for NJ Transit customers at the Por t Authority Bus Terminal, for Amtrak, LIRR, NJ TRANSIT customers at Herald Square, for Amtrak and LIRR customers at Penn Station/Madison Square Garden, and Metro-Nor th customers at Grand Central Terminal. With an additional 38 AAR designated pick up locations in Manhattan. Private Non-Profit Providers There are 17 human-service agencies in Manhattan that provide program or volunteer transpor tation in the county. All of these are private agencies, with most of them providing transpor tation for medical,

social services, and programming. Three of these agencies provide trips for shopping and errands. 3.3.3 QUEENS TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-14 identifies the transpor tation services that are available to each of the target populations in Queens and summarizes key characteristics of those services. General Public Transit LIRR operates commuter rail service in Queens at 24 stations along four branches: Por t Washington Branch, Hempstead Branch, Far Rockaway Branch, and City Terminal Zone. These LIRR service branches connect Queens with Brooklyn at Atlantic Terminal, with Manhattan at Hunterspoint Avenue and Penn Station , and with numerous major transit hubs in Nassau and Suffolk counties. NYCT operates 11 distinct subway lines with 81 stations in Queens. Of these, 10 stations combine express and local services and 18 are accessible. Subway service operates 27/7 at general frequencies of 4–10 minutes during rush hour, 6–10 minutes during middays evenings, and weekends, and 10–20 minutes during late night hours. Queens has a dense network of bus service. NYCT and MTA Bus operate at least 81 fixed-route bus services primarily within Queens, 41 of which operate 24 hours a day. Most of these routes provide local service, while roughly one-quar ter offer some degree of limited-stop service. In addition, Queens is served by three SBS routes l. Extensive interborough service is also available in Queens, offering connections to Brooklyn and Manhattan, and Nassau County. There are 11 local bus routes in Queens with connections to Brooklyn, two local bus routes with connections to the Bronx, three local bus routes with connections to Manhattan, 32 express routes with connections to Manhattan and Brooklyn, 14 routes offering connections to Nassau County and NICE bus service from Nassau county that serves eastern Queens. Access-A-Ride transfer locations between NYC and Nassau are Nor th Shore Long Island Jewish Hospital, Center for Advanced Medicine (New Hyde Park) and the Green Acres Mall in front of J.C. Penney (Val-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Private Non-Profit Providers

3.4.1 NASSAU COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-18 identifies the transpor tation services that are available to each of the target populations in Nassau County and summarizes key characteristics of those services. General Public Transit Nassau County provides its own its own bus service with Nassau Inter-County Express (NICE), which is operated by Transdev (formerly Veolia Transpor tation), and provides service throughout most of the county along 48 routes and route variations, as well as five shuttles. Most NICE routes (Figure 16) originate and terminate within the county; however, a

3.3.4 STATEN ISLAND TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-16 identifies the transpor tation services that are available to each of the target populations in Staten Island and summarizes key characteristics of those services. General Public Transit MTA’s Staten Island Railway is the only rail line that services Richmond County (Figure 14), and the NYCT operates 31 bus routes in the county. New York City DOT provides public ferry service to Whitehall Terminal in Lower Manhattan (Figure 15). Access-ARide has eight designated pickup locations in Staten Island, two have benches.

Figure 14: NEW TOTTENVILLE STATION, STATEN ISLAND RAILWAY Source: DNAinfo.com

Private Non-Profit Providers There are 11 human-service agencies in Richmond County that provide program or volunteer transpor tation in the county. Many of these are private agencies with most of them providing transpor tation for medical, social services, and programming.

Figure 15: NEW YORK CITY DOT STATEN ISLAND FERRY Source: Nycgo.com

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There are 21 human-service organizations in Queens that provide transpor tation services for their members/par ticipants within Queens. Four of these organizations are non-profits that provide transpor tation in select Queens neighborhoods to registered program par ticipants with disabilities, often to adult day programs or medical appointments. The remaining 17 organizations—generally a mix of non-profit senior centers and social services organizations—provide transpor tation to older adults in a variety of Queens neighborhoods based on affiliation or membership with the organization. The nature of the par ticipants’ affiliation/membership may include residence in a par ticular housing development or cooperative, relationship with an ethnic or religious community, or residence within the organization’s neighborhood service area.

3.4 LONG ISLAND

ley Stream). Three of the 19 designated ARR pick up locations have a bench.

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selection of routes terminate at destinations in eastern Queens, including Jamaica Station, and a small number of routes terminate in Suffolk County. In April 2017, NICE eliminated 7 routes and reduced service on four additional routes. Long Beach operates its own municipal bus system within the City of Long Beach and Point Lookout. Nassau County is additionally served by the LIRR. There are 56 LIRR stations in Nassau County, along the Por t Washington, Far Rockaway, Oyster Bay, Hempstead, Long Beach, Por t Jefferson, Ronkonkama, and Babylon Branches. Most westbound LIRR trains terminate at Penn Station in Manhattan and Atlantic Terminal in Brooklyn, though service terminating in Jamaica and Hunterspoint Avenue/ Long Island City in (Queens) is also available. Five of the branches originate and terminate within Nassau County (Por t Washington, Oyster Bay, Long Beach, Hempstead and West Hempstead weekday

peak service only), and three continue into Suffolk County (Por t Jefferson, Ronkonkoma/Greenpor t and Babylon/Montauk). The Far Rockaway Branch enters Nassau County then turns back into Queens where it terminates. Nassau County provides ADA and non-ADA paratransit service for people with disabilities and older adults through NICE under its Able-Ride service (Figure 17). For people with disabilities using the ADA paratransit provided by Able-Ride, the service area is limited to within three-quar ters of a mile of one of the fixed routes operated by NICE. The Able-Ride service is provided at the same hours of service that the corresponding fixed route is operating. Able-Ride provides some limited connections to New York City’s AAR in far eastern Queens County, as well as some limited connections to Suffolk County’s Accessible Transpor tation services in far western Suffolk County. All Able-Ride riders must register with NICE to be cer tified for eligibility to use the service. The oneway fare for registered users and guests is $3.75, and tickets can also be purchased in books of 20. Municipal or Community Services

Figure 16: NICE BUS Source: NYCTransitForum.com

The Able-Ride demand-response service is described above. In addition to this service, there are nine local/community demand-response services operating in Nassau County. Of these services five are operated by local municipalities including the City of Long Beach, City of Glen Cove, Town of Hempstead, and the Town of Oyster Bay, and can be used for a variety of trip purposes, though mostly for shopping-related trips and events. The remaining three services are operated by local organizations, and can generally be used for medical-related trips. Private Non-Profit Providers

Figure 17: NASSAU COUNTY ABLE-RIDE Source: Newsday.com

There are five private human-service agencies in Nassau County that provide program or volunteer transpor tation in the county for members of the particular agency, or for users of par ticular programs or services, etc. Two of these agencies offer services countywide for any trip purposes. Another two agencies offer services to par ticular day programs and

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Private Transportation Providers

Suffolk County provides ADA paratransit for people with disabilities under its Suffolk County Accessible Transit (SCAT) service. Riders must register with the County to determine their eligibility for SCAT. Riders are generally eligible for SCAT if they have temporary or permanent disabilities preventing them from using the regular fixed-route SCT service. SCAT is available during normal fixed-route service hours, weekdays 6:00 a.m. to 8:30 p.m. and weekends 7:00 a.m. to 8:30 p.m. There are no restrictions on the rider’s trip purpose, though the regular “subscription service,” in which a rider makes the same trip at the same time multiple times per week, are only available for work or school-related trips. Rides must be reserved at least one day, but no more than five days, in advance. For people with disabilities using the ADA paratransit provided by SCAT, the service area is limited to within three-quar ters of a mile of one of the routes operated by the county’s 41 fixed route bus systems. The round-trip fare is $4.00. Generally, any trips that begin and end in Suffolk County are eligible for SCAT, with the exception of the community of Shelter Island and the town of Huntington, which is served by the HART paratransit system. Select NICE Bus routes from Nassau County also serve por tions of western Suffolk County.

For-hire vehicles, including taxis, liveries, ambulettes, and private buses offering non-emergency medical transpor tation, are regulated by the Nassau County Taxi and Limousine Commission. These for-profit transpor tation providers serve many communities in Nassau County. The total number of taxi companies and the like cannot be verified at this time. Nassau County is additionally served by a variety of Medicaid NEMT providers contracted through LogistiCare. There are 270 Medicaid NEMT providers serving suburban Long Island. 3.4.2 SUFFOLK COUNTY TRANSPORTATION PROVIDERS

Appendix 6.C, Table C-20 identifies the transpor tation services that are available to each of the target populations in Suffolk County and summarizes key characteristics of those services. General Public Transportation Suffolk County operates its own bus service with Suffolk County Transit (SCT), which provides service throughout the county along 43 routes. The county is additionally served by three branches of the LIRR. There are 41 LIRR stations in Suffolk County, along the Ronkonkoma/Greenpor t, Babylon/ Montauk, and Por t Jefferson Branches. Most westbound LIRR trains terminate at Penn station in Manhattan and Atlantic Terminal in Brooklyn, although service terminating in Jamaica and Hunterspoint Avenue/Long Island City in Queens is also available. A small municipal transit service—Huntington Area Rapid Transit (HART)—operates exclusively within the Town of Huntington, although some trips end at a transfer point with SCT in Smithtown. HART serves disabled persons and non-driving senior citizen residents, who cannot use services offered to the general public. All of the above services are available to the general public, and all populations are eligible to use these services for all trip types. SCT and HART each operate exclusively within Suffolk County, while

Municipal or Community Transportation Providers Several municipal and community-based on-demand paratransit services are available in Suffolk Coun-

Figure 18: SUFFOLK COUNTY ACCESSIBLE TRANSIT (SCAT) Source: http://www.sct-bus.org/

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LIRR provides transpor tation to destinations outside of Suffolk County.

events. The final service is operated by a hospital, and provides medical-related trips for hospital users.

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ty. Four municipalities—the towns of Huntington, Brookhaven, East Hampton, and Southampton— offer paratransit services for residents within their respective communities for both older adults and people with disabilities. HART’s paratransit system, called Special Needs Service, provides both ADA and non-ADA paratransit to people with disabilities and non-driving seniors who do not have access to a car or fixed-route transit service. Like SCAT, HART’s Special Needs Service requires eligibility screening prior to par ticipation and operates only when HART’s fixed-route transit system is in service. The town of Brookhaven offers a similar service to HART’s Special Needs Service—the Brookhaven Jitney—which provides shared curb-to-curb service within the town of Brookhaven for people with disabilities and older adults who have no other means of transpor tation. Trips must be for medical or shopping-related purposes. The Brookhaven Jitney is available MondayFriday, 8:00 a.m. to 2:30 p.m., and the round-trip fare is $3.00. In the town of East Hampton, curb-tocurb paratransit service is available for older adults who have no other means of transpor tation and for people with disabilities who are unable to use other fixed-route transit services. There is no limit to trip purposes allowed. The service is fare-free, and tips are not accepted. Reservations must be made 72 hours in advance. Likewise, the town of Southampton offers a similar paratransit service for older adults and people with disabilities, Monday-Friday 8:30 a.m. to 4:00 p.m., for medical- and shoppingrelated trips reserved in advance. Additionally, the following six municipalities offer paratransit service for older adults only, as par t of their senior citizens programming, typically catering to medical, shopping, or government services trip purposes: Babylon

Private Non-Profit Providers There are 18 human-service organizations in Suffolk County that provide transpor tation services for their members/clients within the county. Five of these organizations provide transpor tation throughout Suffolk County to registered program par ticipants with disabilities, often to adult day programs. These organizations are a mix of for-profit and non-profit ventures. An additional three organizations are hospitals or medical centers that provide transpor tation to people with disabilities and older adults who do not have other means of transpor tation. The remaining 10 non-profit organizations provide transpor tation to older adults and people with disabilities based on the membership status of the individuals involved, or an ongoing commitment to par ticipate in the organization’s programming. Private Providers For-hire vehicles, including taxis, liveries, ambulettes, and private buses offering non-emergency medical transpor tation, are regulated by the Suffolk County Taxi and Limousine Commission, which was established in 2014. These for-profit transpor tation providers serve many communities in Suffolk County. There are 33 confirmed taxi and limousine companies operating in Suffolk County. The Suffolk County Depar tment of Health (DOH) administers the Medicaid program for Suffolk County residents. Prior to 2011, this role was performed by the Depar tment of Social Services. The DOH contracts with LogistiCare Solutions, LLC, to perform Medicaid transpor tation coordinator functions such as receiving ride requests, dispatching vehicles, and logistics. There are 270 Medicaid NEMT providers that serve suburban Long Island.

Islip Smithtown Riverhead Southold Shelter Island

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

An assessment of gaps and needs for older adults (age 65 and older+) and persons with a disability related to various aspects of transpor tation service for the target populations in each county/borough is provided below. Each assessment considers the county/borough’s demographic characteristics, available transpor tation services, and comments from transpor tation providers, stakeholders, NYMTC member agencies, and the interested public. The public input comments were gathered through public workshops that were held in each of the 10 counties/boroughs in the NYMTC planning area and two online workshops for those who were not able to attend the in-person workshops. These workshops provided an oppor tunity for community members and service providers to share ideas on how to better meet the transpor tation needs of older adults (age 65 and older+) and persons with a disability. Workshop attendees were asked to identify gaps in transpor tation service, to provide input on existing transpor tation services, to identify the needs for people in their community, and to develop strategies to meet those needs as well as specific actions that would be eligible for funding. The Gaps that were discussed in the workshop included: Service Delivery Gaps - Longer distance and inter-jurisdictional trips, service frequency, and span issues Spatial Gaps - Service area coverage gaps and cross jurisdictional service gaps Temporal Gaps - Limitations due to schedules and operating hours Institutional Gaps - Lack of coordination between varying agencies and a lack of coordination with regard to messaging the general public, par ticularly for paratransit. Funding

Figure 19: PUBLIC WORKSHOP IN NASSAU COUNTY, NOVEMBER 2016

NYMTC’s Coordinated Public Transit-Human Services Transportation Plan Share your ideas on how to meet the transportation needs of seniors and individuals with disabilities The Coordinated Plan identifies the transportation needs of individuals with special transportation requirements, provides strategies for meeting these needs, and prioritizes transportation services and improvements for funding and implementation.

We are holding community workshops in the following locations: NEW YORK CITY

LONG ISLAND

Bronx October 24, 2:00-4:00 pm Bronx Museum of the Arts 2nd Floor, North Wing 1040 Grand Concourse Bronx, NY 10456

Nassau County November 1, 2:00-4:00 pm Hofstra University Sondra and David S. Mack Student Center Across Hofstra main gate at 1000 Fulton Avenue Hempstead, NY 11549

Brooklyn October 13, 2:00-4:00 pm St. Francis College Science and Technology Building Callahan Center 182 Remsen Street Brooklyn Heights, NY 11201 Manhattan November 2, 2:00-4:00 pm New York University Kimmel Center for University Life Room 802 Shorin 60 Washington Square South New York, NY 10012

Suffolk County October 31, 2:00-4:00 pm Suffolk County Legislature Evans K. Griffing Building Riverhead Legislative Auditorium 300 Center Drive Riverhead, NY 11901

Join us at a Workshop to...

- Identify gaps in transportation service in your area - Provide input on existing transportation services - Identify the needs for people in your community - Help develop strategies to meet those needs - Develop actions that would be eligible for federal funding

LOWER HUDSON VALLEY

Rockland County October 27, 2:00-4:00 pm Orangetown Town Hall 26 Orangeburg Road Orangeburg, NY 10962

Starting October 13th, you can also share your comments, ideas, and suggestions by emailing nymtc@ingroupinc.com.

Queens October 18, 2:00-4:00 pm Queens Borough Hall, Room 200 120-55 Queens Boulevard Kew Gardens, NY 11424

Putnam County October 19, 2:00-4:00 pm Cornerstone Park Building 1 Fair Street Carmel, NY 10512

Staten Island October 26, 2:30-4:30 pm Jewish Community Center of Staten Island Social Hall 1466 Manor Road Staten Island, NY 10314

Westchester NEW TIME October 20, 3:00-5:00 pm Yonkers Public Library Grinton I. Will Branch Auditorium 1500 Central Park Avenue Yonkers, NY 10710

The New York Metropolitan Transportation Council complies with the Americans with Disabilities Act and federal Limited English Proficiency guidelines. If you need special accommodations to participate in any of these workshops, or translation services into Spanish, Russian or Chinese, please contact Andrea.Miles-Cole@dot.ny.gov at least 72 hours before the meeting date.

Facebook.com/NYMTC @NYMTC For more information please contact: NYMTC-Web@dot.ny.gov | 212-383-7200

For translated documents go to www.nymtc.org Para los documentos traducidos ir a www.nymtc.org 對於翻譯文件去 www.nymtc.org �于翻�文件去 www.nymtc.org Для получения переведенных документов перейти на www.nymtc.org

Figure 20: PUBLIC WORKSHOP FLYER

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4.1 GAPS AND UNMET NEEDS

4 ASSESSMENT OF RELEVANT SERVICES AND FACILITIES

and administrative structure of transit providers often leads to distinct service breaks at municipal borders

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Knowledge and Information Gaps - Limited coordination of information transfer between service providers Technology Gaps - Limitations in use of cross-cutting technology across geographic boundaries Accessibility Gaps - Accessibility issues at transit facilities, linkages, and physical access to transit Table 1 summarizes the gaps, needs, and travel challenges faced by older adults and people with disabilities across the NYMTC planning area, and by the workshop locations in the counties/boroughs in which the gap/need/challenge was raised. Included in Table 1 is the number of times a par ticular issue was raised in community workshops throughout the region, which provides an insight into the relative priority of that issue to workshop par ticipants. The information in Table 1 was developed by reviewing all comments offered at the workshops, summarizing the topic of each comment, and grouping comments into those categories.

Figure 21: OUTREACH SURVEY Source: SurveyMonkey.com

In addition, the study team developed a survey to learn about ongoing transpor tation challenges in each county/borough, which was shared with the various transpor tation providers in the area. The study team split the survey into three versions to provide more specific questions, with one survey each for suburban Long Island, the Lower Hudson Valley, and New York City. In addition to asking about ongoing challenges in a given area, the survey asked providers about what changes and improvements had been implemented over the years to improve transpor tation in the area, including elements that were specifically recommended under the 2009 or 2013 plans. The survey also asked which agency(ies) was responsible for those changes. The following assessments contain a section that summarizes the public input related to that county.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Table 1: â&#x20AC;&#x2030;SUMMARY OF GAPS, NEEDS, AND TRAVEL CHALLENGES DESCRIBED BY WORKSHOP

PARTICIPANTS Source: Project Team

WORKSHOP LOCATIONS WHERE THIS COMMENT WAS RAISED NEW YORK CITY BOROUGHS

Comprehensive source of information about all B , O transpor tation options

Options for unserved/unE ,O derserved areas

Better driver attitudes/training

Transit station accessibility/ real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More service days/hours, more frequent service

Better coordination among providers to share resources, promote services

Increased funding for demand response services

Travel options for home health aides from NYC to locations in surrounding counties

Better paratransit routing and scheduling

NASSAU

SUFFOLK

LOWER HUDSON VALLEY COUNTIES PUTNAM

ROCKLAND

WESTCHESTER

LONG ISLAND COUNTIES

* FR=Fixed Route, P=Paratransit, B= Both FR and P, E=Either FR or P, O=Other services

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TOTAL NUMBER OF SERVICE* COMMENTS

GAP, NEED OR TRAVEL CHALLENGE

TABLE 1, CONT: SUMMARY OF GAPS, NEEDS, AND TRAVEL CHALLENGES DESCRIBED BY WORKSHOP PARTICIPANTS Source: Project Team

WORKSHOP LOCATIONS WHERE THIS COMMENT WAS RAISED

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TOTAL NUMBER OF SERVICE* COMMENTS

NEW YORK CITY BOROUGHS

Accessible taxi services

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

More accessible fixed route service, or more information about how to use accessibility features

Solutions to challenges experienced by service providers--insurance, timeliness of 5310 funding, safety of car-sharing services

Maintain ways to reserve trips and pay fares that do not require a computer or smar tphone

Better access to paratransit reservations systems; continued traditional access

More compatible technology systems among providers

GAP, NEED OR TRAVEL CHALLENGE

LONG ISLAND COUNTIES NASSAU

SUFFOLK

PUTNAM

ROCKLAND

WESTCHESTER

* FR=Fixed Route, P=Paratransit, B= Both FR and P, E=Either FR or P, O=Other services

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

LOWER HUDSON VALLEY COUNTIES

4.2 LOWER HUDSON VALLEY

Service Assessment

PART service star ts between 4:50 a.m. and 8:00 a.m. and ends between 6:00 p.m. and 9:00 p.m., depending on the local route. Service hours are shor ter on Saturdays, with no service available on Sunday. PART Paratransit operates in the ¾-mile corridor of any given route while that route is in service, with no service available on Sundays. Full service on all routes is available only from 8:00 a.m. to 6:00 p.m., thus limiting available service. Municipal services and non-profit services in Putnam County typically run only Monday to Friday in the mornings and afternoons. The exception is for the seasonal Cold Spring Trolley, which operates only on the weekend during the summer, and only in the west par t of the county. Metro Nor th’s Hudson Line operates weekday inbound service to New York City from 4:30 a.m. to 12:12 a.m., and outbound service from 7:30 a.m. to 3:29 a.m. The Harlem Line operates weekday inbound service from 4:24 a.m. to 12:18 a.m., and outbound service from 7:27 a.m. to 3:34 a.m. Each line operates trains at least every hour, with trains every half hour during peak hours. Weekend service operates for a similar time period, with less frequent service, for each line.

Existing PART fixed-route bus services operate with 1- to 2-hour headways on each route in the peak and off-peak periods. Among the four PART routes in the county, only three operate on Saturdays, and no routes operate on Sundays. Accordingly, timing is an issue with PART Paratransit, given the limited hours offered by the fixed-route service. There are similar issues for people with disabilities, or under 60 years old without Medicaid as both of these groups have relatively few transpor tation options in the county, especially for areas outside of the fixed route service area Commenters identified issues with sidewalks and street crossing movements for much of the county, par ticularly in reference to the paths of travel to bus stops being hard to navigate, and exacerbated in the winter. Although all PART buses are ADA accessible, commenters noted their perception that many residents eschew the ADA features and instead use paratransit service. While there is accessible transpor tation within the mandated ADA service areas, there is a general lack of accessible taxi services in the county.

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Putnam County has three fixed-route bus service providers that provide service under contract to the county as par t of the Putnam Area Rapid Transit (PART) system, in addition to a few connecting services to areas outside of Putnam County as well as service from two Metro-Nor th lines. Despite the amount of service in the county, there is little to no local bus service in the western areas of the county and areas in the central and nor thern por tions of the county. Given that PART Paratransit operates only in the ¾ mile fixed-route service area, many par ts of the county have no paratransit service available. The eastern and western sections of the county are served by Metro-Nor th, while there is no commuter rail service in the central por tion of the county.

A variety of perceived service gaps and needs in the county were identified by county residents and stakeholders (see Table 1). Commenters noted that there is no east-west connections across Putnam County, as well no bus connections to the Hudson Line commuter rail stations in the west. Additionally, there is no Americans with Disabilities Act (ADA) paratransit service in the western por tion of the county. Workshop attendees also identified the need to make connections to areas outside of the county in Westchester County and in Connecticut. Connections can be made to bus service to and from Connecticut via Housatonic Area Regional Transit’s (HART) bus pick up at the Brewster train station; however, paratransit customers cannot connect with services in Connecticut, and connections to Westchester County are additionally limited.

4.2.1 PUTNAM COUNTY

Public Comments about Gaps and Needs

4.2.2 ROCKLAND COUNTY

Service Assessment

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There are five fixed-route bus operators in the county providing service to the including Transpor t of Rockland (TOR) which operates under contract to the county, two small municipal providers with the Clarkstown Mini-Trans and Spring Valley Jitney, one public express bus service in the TAPPAN ZEExpress, and one private commuter bus service from Coach USA. TOR provides widespread coverage to much of Rockland County. The county’s TRIPS paratransit provides service for people with disabilities within three-quar ters of a mile of the county’s four fixed public bus systems, which is in effect all areas of the county outside the large state parks. Several communities in Rockland County have limited access to the two commuter rail lines operated by New Jersey Transit under contract to Metro-Nor th. Service on these commuter lines are oriented primarily for New York City-bound trips via transfer points in nor thern New Jersey. Service times vary across the county’s various transpor tation providers. Among all transit services available in Rockland County, there is still relatively limited services available on Sundays, with only TOR running on these days, TZx service on Saturdays and TRIPS paratransit available within the mandated ADA service areas. TOR service is provided from 6:00 a.m. to at least 7:00 p.m. Monday to Friday and eight of TOR’s ten routes provide some amount of weekend service. The TZx provides Saturday service. Commuter rail service is available along the Bergen County Line serving Suffern with inbound service the New York City from 4:49 a.m. 10:53 p.m. This same station is served with outbound trains from NYC from 6:54 a.m. to 2:41 a.m. with trains every hour in the off peak for either direction, and as often as four trains an hour in either peak direction. Weekend outbound trains run from 7:40 a.m. to 2:41 a.m. with hourly service. The Pascack Valley Line, which serves Spring Valley, Nanuet, and Pearl River, serves these stations with inbound trains to NYC from 5:10 a.m. to 3:46 p.m. with two additional evening trains. There is weekend inbound service on this line from 6:05 a.m. to 8:11 p.m. with service every one to

two hours. Weekday outbound service is available from 9:58 a.m. to 1:56 a.m. with service every 90 minutes to an hour, and peak service operating every 15-30 minutes. Weekend outbound service is available from 9:12 a.m. until 1:56 a.m. with service every one to two hours.

Public Comments about Gaps and Needs Commenters noted a variety of transpor tation-related issues in the county (see Table 4-1). Some of the most commonly identified issues involved the spatial gaps throughout the transpor tation network. This was signaled as an issue both locally with regard to spacing and placement of bus stops, as well as more regionally as the inability of transit riders to access various par ts of the county. There was fur ther mention of service accessibility gaps caused by a lack of sidewalks and other accessible facilities, in addition to problematic accommodations on some of the smaller local transpor tation services such as the Clarkstown Mini-Trans and the Spring Valley Jitney. Commenters noted that services do not operate late enough in the evening, and that the limited service on weekends is a problem. This was noted as an issue for people who work later in the evening, and particularly for the TRIPS paratransit services, though the service hours for ADA TRIPS is contingent on the service hours of the individual TOR routes. Lengthy waiting periods for pick-up and transfer were cited when using TOR, thus limiting the usefulness of the service. Commenters noted that some customers require assistance when traveling, including supervision in some circumstances, which some stakeholders indicated was unavailable. Other commenters took issue with the TRIPS’ limited service capacity and its inability to meet demand, as well the lack of adequate subscription service availability. Commenters identified information and technology gaps as an issue. Specifically, some bus stop are not clearly marked, and posted schedules do not include information regarding the location of minor stops. There was also a lack of understanding with

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

regard to local information repositories, with scant awareness of 511NY, even though there is extensive travel training across the county to teach people how to use the available transpor tation services. Compounding this issue is a lack of access or competency with technology (i.e., smar tphones, computers), par ticularly among older adults.

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4.2.3 WESTCHESTER COUNTY

Service Assessment Three bus operators provide service in Westchester County under contract to the county as the Bee-Line System. Fifty-nine routes operate throughout the county; with higher frequency service available in the southern and central por tions of the county, and more limited coverage in the lower-density nor thern par ts of the county. No Bee-Line System service is provided east of Interstate 684 in nor thern Westchester County and there is little cross-county service available in the nor thern por tions of the county. The county is also served by Metro-Nor th’s Hudson, Harlem and New Haven lines.

Figure 22: TRAVEL TRAINING MTA Source: web.MTA.info

Bee-Line ParaTransit service is available within the County’s borders, not only within mandated ADA service areas. While some intra-county transfers may be required within Westchester, no ParaTransit service is available outside of Westchester, though transfers between ParaTransit and Access-A-Ride are available at two locations, on the east and west sides of the Bronx. No similar transfer is available to Putnam County. Various demand-response services are available from many of the county’s municipalities, but these services do not cover the entirety of the county and have specialized eligibility.

12:53 a.m., and outbound service from 6:05 a.m. to 2:21 a.m. The Harlem Line operates weekday inbound service from 4:32 a.m. to 12:26 a.m., and outbound service from 6:06 a.m. to 2:24 a.m. The New Haven line operates weekday inbound service from 4:56 a.m. to 1:10 a.m., and outbound service from 5:56 a.m. to 2:18 a.m. Each line operates trains at least every hour, with trains every half hour during peak hours. Weekend service operates for a similar time period, with less frequent service, for each line.

Bee-Line System service is available weekdays from 5:00 a.m. to 2:00 a.m., with slightly shor ter service hours on Saturday and Sundays. Bee-Line ParaTransit service is available at the same times as the fixed route service. Service hours for the municipal demand response services vary widely, but typically operate Monday to Friday during normal business hours. Metro Nor th’s Hudson Line operates weekday inbound service to New York City from 4:44 a.m. to

Commenters identified a variety of gaps and service needs, all of which are summarized in Table 1. The top issues in the county involve existing transpor tation service hours, the cost of transpor tation in their area, and the relative travel time spent reaching certain destinations. Also identified was a wider variety of transpor tation limitations in Westchester County, many of which were focused on transpor tation options for people with disabilities. In par ticular, a lack of accessible facilities and pathways throughout the

Public Comments about Gaps and Needs

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county, par ticularly near bus stops and rail stations, and along roads to bus stops. There was specific mention of a lack of accessible features in the nor thern par ts of the county, with focus on the absence of sidewalks, accessible ramps, and wheelchair landing areas throughout the area. A specific point was raised by commenters about accessibility limitations at the White Plains TransCenter and the poor connections from the railroad station there to the Bee-Line ParaTransit service. Commenters also noted a lack of accessible taxi services in the county. Commenters noted the need for improved paratransit routing and scheduling and for more transpor tation options for those living in par ts of Westchester County that are served less by the Bee-Line System, including a “last-mile” gap for home health aides travelling to clients’ homes. Service coordination issues raised included senior centers that do not refer people to available paratransit options, which may be caused by a lack of information. While 511NY, United Way’s 211 service, and the county website provide ample transpor tation information, commenters indicated a lack of awareness of these information sources. Additionally, although there is relevant information online, many older adults do not have sufficient access to or competency with computers or smar tphones. A need for a comprehensive source of information about all transpor tation options in the area was identified, which would be available to those with and without access to the Internet. Commenters also identified coordination issues between Bee-Line ParaTransit and paratransit providers outside of the county, making transfers difficult. Better coordination among transpor tation providers, to both share resources but also promote their services, was urged.

4.3 NEW YORK CITY Service Assessment As described in Chapter 3.2, public transit service in New York City is indeed extensive. NYCT’s elevated and underground subway system reaches most of the city, yet much of this extensive network is not usable by people who are unable to climb stairs. Only 22% of the subway stations feature accessible entrances, and of those stations, accessible features may not be in service. The bus fleet is generally accessible, but vehicle speeds are limited where transit shares the City’s congested streets. Bus network coverage is also wide, but more impor tant than coverage is service frequency. Bus routes that serve the areas fur thest from the subway network often do so with headways that require transit customers to wait for extended periods of time. In addition to the fixed route service, Access-ARide provides demand-response paratransit service throughout the city with the ability to transfer to paratransit service in Westchester and Nassau counties. The Access-A-Ride service and subways operate 24/7, as does most bus service. However, trips with Access-A-Ride must generally be reserved one to two days in advance. Human-service organizations throughout New York City provide transpor tation services for medical, social services, and programming trips. As noted in Chapter 3, the number of providers and the target population that they serve vary by borough/ neighborhood. Staten Island has, by far, the fewest human-service agencies providing service. In all the boroughs, there are fewer community transpor tation providers for persons with disabilities compared to services for older adults. Fur ther, the agencies that do provide service for persons with disabilities are more limited by trip type and are restricted by time of day. In addition, New York City is served by livery vehicles (yellow and green cabs), black cars, commuter dollar vans, on demand services such as Uber and Lyft, and ferry service. Taken together with public

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

transpor tation, there are limited spatial and temporal gaps in New York City. Public Comments about Gaps and Needs

Additional driver training for all providers was recommended to improve attitude toward the target populations, sensitivity toward issues based on disability, passenger safety, and teaching best practices on how to properly load passengers. Customers need assistance when traveling, and par ticipants felt that drivers did not always provide that assistance. Par ticipants also responded that there are numerous subway stations in the city that are not accessible, limiting the ability to use the subway system. Travel trainers and other workshop attendees noted major problems with the target populations getting to bus stops or stations. There are gaps in sidewalks that make it unsafe to walk to stations or stops. Additional issues include a lack of accessible ramps at the stop and areas in Staten Island that are without sidewalks that lack concrete pads at the stops. Par ticipants wanted more bus shelters to be constructed, especially at key locations, for the target populations to have a safe place to wait. Fur thermore, there is limited real-time information about the accessibility of a station or whether there are accessibility issues (i.e., a broken elevator). In Manhattan and Staten Island, par ticipants feel that bus service (trips/hours) is too limited and that more frequent service is necessary. Par ticipants noted that bus routes have been taken away or altered in the Washington Square area in Manhattan, which

Figure 23: â&#x20AC;&#x2030;BROOKLYN MEETING, OCTOBER 2016 Source: web.MTA.info

created spatial gaps. In Staten Island, this limits the access for home health aides who are not able to afford a car. Taxi service could be an alternative for these target populations when there is a lack of public transit, but there is still a lack of accessible taxis. The need for universal and improved wayfinding signs was raised, including repetitive signage, universal pictograms, increased installation of accessible pedestrian signals (APS), and use of emerging technology that is affordable for the targeted populations. In addition, it was noted that the visually impaired can have difficulties navigating the underground stations. Suggestions to improve navigation included the expansion of APS at crosswalks, the use of beacon systems in stations, and ensuring wayfinding is consistent among transpor tation agencies. The innovative use of technology was urged to create a comprehensive information source about all readily available transpor tation options. Queensâ&#x20AC;&#x2122; par ticipants noted that current information does not include trips connecting outside of New York City. The 511NY service could be suited to provide this service. Affordability and payment methods were cited as additional barriers; as it is inconvenient to have different means of paying for paratransit and the bus or subway. Innovative solutions should be explored such as cashless paratransit fare or transpor tation voucher programs (which par ticipants noted has worked well in the past).

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The public outreach identified several gaps and needs in each borough, and has been summarized in Table 4-1. Par ticipants noted that Access-A-Ride service provided robust service for New York City. However, they identified areas for improvement such as Access-A-Rideâ&#x20AC;&#x2122;s reliability and on-time performance, improving coordination among provides to share resources, and routing optimization for grouping picks up and identifying fastest routes. Attendees discussed potential applications that would help inform individuals with notifications when Access-ARide is going to be late and real-time information on current driver location and contact information.

4.4 LONG ISLAND

4.4.1 NASSAU COUNTY

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Bus service is provided in the county by a private provider under contract to the county as the Nassau Inter-County Express (NICE) system across 41 bus routes. Commuter rail service is provided by the Long Island Rail Road (LIRR) over nine of its 11 branches. Small bus systems are also operated by the cities of Glen Cove and Long Beach. Able-Ride provides paratransit service for people with disabilities within the mandated ADA service areas of the routes operated by NICE. Service is relatively limited in the nor theast por tion of the county, as well as in the outer areas along the nor th and south shores. There is also comparatively sparse service nor th and south of the Long Island Expressway between Nor th Shore University Hospital and Jericho. Seven municipal or community transpor tation providers offer demand-response paratransit service to the people of Nassau County. These communities include the City of Long Beach, City of Glen Cove, Town of Hempstead, and the Town of Oyster Bay. Long Beach Transit provides transpor tation for people with disabilities while the other municipal services provide transpor tation for older adults. Such demand-response services do not exist in areas outside of those municipalities unless provided by a private provider. Eight private non-profit agencies supplement the above services – two of which provide countywide trips for any trip services. Several communities in Nassau County have lower levels of NICE, like Floral Park, Jericho, Levittown, East Norwich, Old Westbury, Muttontown, Syosset, Nor th Hills, Williston Park, Baldwin, Franklin Square, and some coastal areas. NICE operates service seven days with some routes operating 24 hours, though most routes typically begin service between 4:30 and 6 a.m. and end between 10 and 11:30 p.m. Able-Ride operates only in the three-quar ters of a mile area of a given fixed route bus service, and only provides the service during the corresponding service hours of any given bus route. Thus, there is no

service in Syosset, Bayville, Oyster Bay, Lido Beach, Point Lookout, Locust Valley or Sands Point, and with limited service in Valley Stream, Woodmere, Old Bethpage, Hicksville, Long Beach, Glen Cove and Lawrence. Requests for service that star t or end outside of the ¾-mile area are not accepted, though there are no restrictions on trip types. Able-Ride additionally provides direct service to points approximately two miles east of the Nassau/Suffolk border. For destinations fur ther east, riders may transfer to a SCAT bus at Walt Whitman Mall or Sunrise Mall. Similarly, transfers can be made to Access-A-Ride services in Queens at the Green Acres Mall, or at Nor thwell Health. The demand response services offered by Long Beach Transit for people with disabilities operates only from 5 a.m. to 5 p.m. Other municipal demand response providers offer a limited number of trips each day or week, and the services are designed for older adults. Temporal gaps also exist for private non-profit transpor tation services, but are generally provided Monday through Friday 6:00 a.m. – 6:00 p.m., with some limited weekend service. The LIRR serves 124 stations and more than 700 miles of track, with major branches running east/ west, in Long Island, New York. The commuter rail service is oriented primarily to serve New York Pennsylvania Station. The LIRR has 11 passenger branches, nine of which serve Nassau County. The LIRR runs 24 hours a day, 7 days a week, yearround. LIRR service frequency is highest during the weekday AM and PM peaks with decreased frequencies during off-peak times and weekends. Public Comments about Gaps and Needs Commenters identified several different types of gaps, which have been summarized in Table 4-1. Bus stop placements can often create notable lastmile issues, par ticularly for home health aides. NICE routes can be indirect, meaning longer travel times for cer tain users. Accessibility gaps at or near bus stops and rail stations limit mobility options, while new Able-Ride

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

vehicles were seen as having clearance issues for wheelchairs.

Information, knowledge, and communication gaps were also noted by commenters. Transit provider call-centers close at 5:00 p.m., making it difficult to get information after hours, par ticularly when there is a disruption in service. Awareness and use of 511NYwas perceived as limited, as was its usefulness, because information is limited to one provider at a time. Commenters perceived communication regarding Able-Ride arrival times and delays as poor, with no capability to check on the status of a ride. Commenters pointed out that significant barriers to technology adoption exist, par ticularly for older adults, who make limited use of trip-planning apps like 511NY, Google Maps, and the like. Telephonebased reservation system was seen as an unreliable as a technology, since call wait times can take up to 40 minutes. 4.4.2 SUFFOLK COUNTY

Service Assessment Private operators provide bus service under contract with the county as Suffolk County Transit (SCT), which provides service along 47 routes throughout the county. Several communities in Suffolk County receive limited service from SCT, par ticularly in the eastern par ts of the county and along the nor th and south shores. Huntington Area Rapid Transit (HART) also serves the Huntington area on four fixed route services, as well as offering a local paratransit service. Four of Suffolk’s ten municipal or community transpor tation providers offer demand-response paratransit service to people with disabilities in Suffolk County. All ten towns in Suffolk County offer paratransit for older adults within their respective jurisdictions. Suffolk County Accessible Transportation (SCAT) paratransit service recently expanded

Figure 24: LONG ISLAND COMMENT CARD EXAMPLE Source: Project Team

its coverage area to anywhere within Suffolk County. Commuter rail service is operated by the LIRR along the Por t Jefferson, Babylon, Ronkonkoma, and Montauk branches. This service orients in the eastwest direction for New York City-bound trips, with no nor th south oriented service. Several temporal gaps exist in SCT’s service area, par ticularly during evening, late night, and weekend periods. Most routes operate on weekdays and Saturdays. Sunday bus service however is available only on 12 of SCT’s 47 routes. In general, service on begins between 5:30 and 7:00 a.m. and ends between 6:30 p.m. and 8:00 p.m. Temporal gaps in service remain 8:00 p.m. – 5 a.m., a key concern for late-shift workers. SCAT is available during normal fixed-route service hours, weekdays 6:00 a.m. – 8:30 p.m. and weekends 7:00 a.m. – 8:30 p.m. The Por t Jefferson Branch operates multiple inbound weekday trains per hour from 4 a.m. to 11 p.m., with limited service from 11 p.m. to 4 a.m. Outbound service operates from 7 a.m. to 12 a.m. with limited service in between. The Babylon Branch operates at only four stations in Suffolk with inbound weekday service from 3:30 a.m. to 1:30 a.m., and outbound service from 3:00 a.m. to 1:45 a.m. The Ronkonkoma branch operates inbound weekday service from 4:00 a.m. to 1:45 a.m., and outbound service from 9 a.m. to 2 a.m. with limited service in the early morn-

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Commenters cited Able-Ride service coordination and reliability issues, including late pickups. Related reliability issues included inconvenient pick-up and drop-off locations, some of which are located in isolated areas, leading to unsafe conditions, especially at night.

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ing. The Montauk branch operates inbound weekday service between Patchogue and Penn Station from 5 a.m. and 3 a.m., with five trips between Montauk and Penn Station and 14 trips between Speonk and Penn Station. Outbound trips operate from 8 a.m. to 12:30 a.m. with variations similar to inbound trips according to the destination. Municipal paratransit services for people with disabilities operate only during limited periods, generally 8:00 a.m. – 3:00 p.m., Monday through Friday. Only HART’s Special Needs service operates on Saturdays, 8:30 a.m. – 4:30 p.m., and none of the municipal paratransit providers offers Sunday service. These evening and weekend temporal gaps impede mobility for people with disabilities, who must rely on the County’s SCAT service that may or may not be available. Similar temporal gaps exist for municipal-scale paratransit services open to older adults, since service is generally provided Monday through Friday 8:00 a.m. – 3:00 p.m., with no weekend service available. Public Comments about Gaps and Needs Commenters identified a wide variety of transportation challenges and gaps (see Table 4-1). Commenters noted limited SCT and SCAT service hours, and requested shor ter reservation windows for SCAT. The length of some trips on SCT routes was also noted, and commenters suggested that both SCT and SCAT service could be improved with better routing and scheduling to improve travel times. Coordination gaps were also identified and commenters proposed that human services transpor tation providers and paratransit operators alike need a better means to coordinate and/or pool similar trips. A more efficient dispatch system could pool trips with multiple intermediate stops. Fur thermore, many municipal human services transpor tation providers cannot cross municipal boundaries and have restrictive policies with respect to which trip purposes are eligible.

beyond Suffolk. Providers and services have distinct eligibility, coverage, reservation, and service policies that may make transfers cumbersome. Commenters observed that SCT/SCAT does not provide up-to-date information about which stops/ stations are ADA-accessible. Accessibility gaps at or near bus stops and rail stations limit the mobility of older adults and people with disabilities who depend on SCT and LIRR service. Bus stop spacing was identified as a key challenge to mobility, since stops are often spaced too far apar t along ar terial streets to be accessible from residences or other destinations on local streets. While SCT vehicles are generally wheelchair-accessible, the impediments to access at bus stops may prevent older adults and people with disabilities from boarding. These conditions deter many ADA-eligible riders from taking fixed-route transit. Information gaps were also identified as an issue for Suffolk County. While some county providers par ticipate in the 511NY trip planning service through information sharing agreements, many do not. The 211 service offers more information on human services transpor tation providers, though the information is not regularly updated. In par ticular, social workers who work on behalf of older adults or people with disabilities may not be well versed in SCT service and may direct their clients to human services transpor tation, even when fixed-route service may better meet their needs. Commenters generally agreed that better maps and online information about human services transpor tation are needed. Stakeholders observed that many older adults lack access to web-based technologies, personal computers, or smar tphones, making technology-based solutions difficult to implement for this population. Similarly, few older adults use trip-planning apps like 511NY, Google Maps, and the like.

Commenters noted the lack of interoperability between the technology systems of various operators as a significant barrier for riders traveling within and COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

5 PRIORITY OPPORTUNITIES FOR FUTURE INVESTMENT OR ENHANCED COORDINATION The primary purpose of this Coordinated Plan is to provide guidance for making future funding decisions and project selections throughout the NYMTC planning area. Per federal requirements, projects selected for specific kinds of federal funding (which could be programs, activities, or physical projects intended to address the gaps or needs identified in the Plan) must be included in the Plan to be eligible. â&#x20AC;&#x153;Inclusionâ&#x20AC;? in the Plan need not be by specific reference; rather, consistency with the priorities for investment defined in this chapter should in most cases confer the necessary funding eligibility. This chapter presents potential solutions to the various gaps, needs, and travel challenges identified for each county/borough through the planning process and discussed in Chapter 4. These solutions are identified as priority oppor tunities for future investment or enhanced coordination. They can be used with the spatial information on the target populations in Appendix B to target future investments and activities.

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Photo Source: NYC DOT

5.1 PRIORITY INVESTMENT/ COORDINATION OPPORTUNITIES

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Table 2 presents priority oppor tunities for investment and/or enhanced coordination recommended by this Coordinated Plan to address identified gaps and needs. Included is a brief description of each priority oppor tunity, an assessment of its relative cost, and an example of its current use in the NYMTC planning area, where applicable. Transit providers, county or municipal governments, and/or human services organizations could implement many of the investment and coordination oppor tunities identified in Table 2 at the county or borough level, depending on the identified needs and the concentrations of the target populations. However, some of the identified oppor tunities may be best achieved by organizations working together throughout the NYMTC planning area or within logical subareas. Those oppor tunities include: Transfer policies between paratransit service providers that would make intercounty or even interstate travel more feasible and convenient for customers, enabling access to regional employment, health care, and shopping destinations Travel options for employees such as home health aides traveling from New York City to suburban Long Island or Lower Hudson Valley communities, who are currently challenged by limited connecting services and/or lengthy travel times in the reverse commute direction Accessibility improvements to transit stations, bus stops, and street and roadway improvements Standardized driver/customer service training practices Provision of centralized transpor tation information, especially a comprehensive one-call/ one-click system

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Table 2: â&#x20AC;&#x2030;PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

DESCRIPTION

RELATIVE COST*

EXAMPLES FROM THE NYMTC PLANNING AREA

Paratransit Services

Developmental disability agencies contract for service through Interagency Transportation Solutions (IATS) in Staten Island and elsewhere in NYC; Community Program Centers (CPC) in Suffolk borrows 5310 vehicles from UCP Long Island; agencies in Rockland contract for service with TRIPS

Shared technology licenses among providers

Sharing licenses for reservations/ dispatching software, for example, to improve capability and reduce costs

Suffolk County Office for People with Disabilities and SCAT share a license for paratransit reservations and scheduling software

Online reservation systems to complement traditional phone systems

Ability for customer to place, change, or cancel paratransit trip reservations using a web-based system

Access-A-Ride "Manage My Trips" system

Provision of aides or escor ts to provide passenger assistance

Providers or par tner organizations recruit and train aides to assist paratransit customers while onboard vehicles; also known as "bus buddy" programs.

Suppor t for services that currently receive Section 5310 funding

Continued investment in services that are currently suppor ted with funding from Section 5310 and other sources

$$$

Expanded paratransit services, Mobility Management, and other programs and services

$$$

Many vehicles throughout the planning area purchased through Section 5310

Shared use of human service transpor tation and paratransit vehicles

Expanded capacity through more efficient use of vehicles--joint 5310 applications for shared vehicles, contracting for service between providers, purchase of available seats, vehicle pool

Continued suppor t for purchases of new and replacement vehicles for Vehicle purchases and replacements traditional and other types of 5310 subrecipients Investment in technology

Investment in technology for providers that would improve routing, scheduling, and payment options

Substantially increased funding for paratransit services

Additional resources to enable paratransit providers to handle trips with fewer capacity constraints that can lead to on time performance and reliability issues

$$$

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

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INVESTMENT/COORDINATION OPPORTUNITY

TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

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INVESTMENT/COORDINATION OPPORTUNITY

DESCRIPTION

RELATIVE COST*

EXAMPLES FROM THE NYMTC PLANNING AREA

Fixed-Route Transit Services

Transit station accessibility improvements

Addition of roadway, sidewalk and facilities improvements, including ramps, elevators, detectable warnings, or other accessibility features to transit stations. Section 5310 funds may be used to make improvements to non-key rail stations where such improvements are not required by the ADA.

$$$

LIRR Station Accessibility Improvements

NYC DOT CityBench program places benches at bus stops in commercial areas and those with high concentrations of older adults; Westchester County has a schedule for installing shelters

Physical Accessibility Improvements

Bus shelters and benches at stops

Installation of shelters and stops to make bus stops more comfor table

Bus stop accessibility improvements

Installation of curb extensions, curb $-$$$ ramps, transit shelters and signage (depending to accommodate users of wheelon number) chairs

Bus bulbs

Sidewalk is extended into street for use as a bus stop

$-$$$ throughout the planning (depending Various area. on number)

Bus pads

Installation of concrete pad at bus stops to prevent roadway hummocks.

$-$$

Various throughout the planning area.

Raised crosswalks

Construction of raised crosswalks calms traffic and increases pedestrian visibility on residential streets near transit corridors and helps facilitate safe travel by people who use wheelchairs and pedestrians

Raised Crosswalks Pilot Program constructs raised crosswalks on residential streets near transit corridors and major transfer points

Speed cushions

Speed cushions are used on transit corridors where traditional speed humps are not feasible, calming vehicular speeds

Speed Cushion Pilot Program constructs speed cushions on transit corridors and major transfer points where traditional speed humps are not feasible

Enhanced pedestrian access improvements

These are improvements to help pedestrians safely reach transit stops and key destinations, and could include a variety of treatments such $-$$$ (depending as modified sidewalks, roadway on number) medians, curb cuts, intersection improvements, etc. that enhance safety and accessibility.

NYC DOT Safe Routes to Transit program: Bus Stops Under the El, Sidewalks to Buses, Subway/Sidewalk Interface

NYC DOT Tactile Guideways Pilot Program will install tactile directional guidance on sidewalks near transit corridors and major transfer points

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

DESCRIPTION

RELATIVE COST*

EXAMPLES FROM THE NYMTC PLANNING AREA

Sidewalk is extended into street to shor ten crossing distance and increase pedestrian safety. Also known as bump-outs, or neckdowns.

$-$$ throughout the planning (depending Various area. on number)

Accessible Pedestrian Signals (APS) at intersections

Devices that aler t blind or lowvision pedestrians to the Walk and Don't Walk cycles at signalized intersections using non-visual means

NYC DOT Accessible Pedestrian Signals Program for placement of devices on pedestrian signal $-$$ to let pedestrians know (depending poles that it is safe to cross at an on number) intersection through audible signals, verbal messages, and vibrating surfaces

Accessibility features and equipment for vehicles

Lifts, ramps, wheelchair securement systems, automated announcement systems

Various throughout the planning area.

Brookhaven, Suffolk County, New York.

Curb Extensions

(RRFBâ&#x20AC;&#x2122;S) Rapid Rectangular Flashing Beacons

Rectangular Rapid Flashing Beacons (RRFBs) supplement warning signs at uncontrolled intersections or mid-block crosswalks. RRFBs feature flashing, highintensity LEDs that aler t motorists that pedestrians are using the crosswalk.

Information & Communication Centralized directory of transportation information

Information about available services over the phone, online, or in a $ printed directory

Westchester, Rockland, and NYCDOT directories; United Way 211 service in Westchester; 511NY throughout the state

Enhanced 511NY and mobile app for real-time paratransit vehicle location

Ability to track vehicle location and receive email or text in the event of a delay would make schedule delays less burdensome on riders. $ Could be created by application developers using data from paratransit providers.

Although not specific to specialized services, ride hailing companies make use of similar technologies

Wayfinding and navigation enhancements for people with disabilities

Wayfinding is knowing where you are in an environment, knowing where your desired location is, and knowing how to get there from your present location. For disabled pe$ - $$$ destrians, wayfinding tools could be advanced tech networks, por table devices, or low tech environmental modifications.

Pedestrian wayfinding (Manhattan, Brooklyn and Queens)

Mobile app for real-time accessibility information

Application developers create app for passengers using data from transit providers

E-aler ts sent to phone or email available through MTA website and Google Maps; service aler ts available in Moovit app

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

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INVESTMENT/COORDINATION OPPORTUNITY

TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

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INVESTMENT/COORDINATION OPPORTUNITY

DESCRIPTION

RELATIVE COST*

EXAMPLES FROM THE NYMTC PLANNING AREA

Mobile app for real-time pedestrian trip planning and data collection

Sidewalk conditions and mobility barriers are constantly changing. A mobile application to display and share accessibility information and accessible routes would assist disabled and older adult pedestrians. The application could data collected $$ by the sensors (GPS, gyroscope, accelerometer, and compass) to monitor surface quality of sidewalks, slopes, curbs, bumps, etc. on the map.

One-Call /One-Click System built around existing 511NY

Centralized phone number and website for information and some or all of the following: trip planning $$$ (person or automated), reservations assistance, and/or online reservations for a variety of providers

511NY provides information and automated trip planning

Service beyond the required ADA service area

Countywide service in Westchester, Suffolk, Rockland

Travel training

Individuals with disabilities or older adults receive instruction to enable them to use fixed route services safely and independently

Travel training provided by NYC Dept. of Education, UCP of NYC, Little Flower Children and Family Services of NY (NYC and Long Island); JCC of the Greater Five Towns (Nassau); Jawonio Community Employment Services, Rockland Psychiatric Center, Mental Health Assoc. of Rockland (Rockland)

Accessible taxi vehicles

Suppor t for the purchase of accessible vehicles by taxi providers

$-$$

Increased days/hours of fixedroute or paratransit service; new and extended routes

New fixed route service; paratransit service beyond the required match to fixed route service days/hours

$-$$

New Sunday service in Suffolk

Volunteer driver programs

Economical way to provide trips in rural or underserved areas

Westchester RideConnect, Town of Shelter Island, Rockland Psychiatric Center

Taxi or flexible voucher programs

Subsidized rides with taxi providers or a flexible mix of public transit operators, nonprofit providers or friends/family/neighbors

Westchester, Rockland, Nor th Hempstead taxi voucher programs

Paratransit feeder service to fixed-route transit (bus & rail)

Paratransit service is used to provide access between homes or final destinations and fixed route services

Westchester paratransit transfer point at White Plains station

Service Enhancement Expanded paratransit service areas

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

DESCRIPTION

RELATIVE COST*

EXAMPLES FROM THE NYMTC PLANNING AREA

Cycling as a modes of transpor tation for older adults and persons with disabilities

Public bike share systems typically utilize a bike designed for an abled-bodied commuter. A diverse community needs different types of bikes for different user abilities and trip purposes. Accessible bike sharing could include tandem, hand cycle, electric assist, and / or three-wheeled cargo bikes.

$ - $$

Subsidized Internet-based ride hailing service for supplemental service and/or first mile/last mile connections

Agencies provide subsidy to customers to purchase trips from transpor tation network companies (TNCs), also known as ride-hailing services

Mobility Manager programs (new & enhanced)

Mobility Management programs are in operation in NYC and Nassau, Rockland, and Westchester counties

Transfer policies between paratransit providers and/or human services providers

Providers develop joint procedures to make trips that require a transfer from one service area to another easier for customers, including: $ trip reservations, safe and comfor table transfer point, schedule coordination and vehicle wait times, and fare payment

SCAT customers can transfer to Able-Ride - SCAT coordinates reservation with Able-Ride for customer

Various throughout the planning area.

Coordination

Lead provider or Mobility Manager makes training modules or materials available to other providers; providers jointly develop online training program. Coordinated training programs

Providers agree to include core top- $ ics in their training programs, such as sensitivity, disability awareness, or passenger assistance. Providers make open spaces in training classes available to staff of other organizations.

Home Health Aides

Vanpools

Through 511NY Rideshare, individuals living and working in similar areas would lease a van and share the expense of a reverse commute trip from NYC to one of the suburban counties.

511NY Rideshare

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

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INVESTMENT/COORDINATION OPPORTUNITY

TABLE 2, CONT: PRIORITY INVESTMENT/COORDINATION OPPORTUNITIES

Source: Project Team

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INVESTMENT/COORDINATION OPPORTUNITY

DESCRIPTION

RELATIVE COST*

Volunteer drivers to clients' homes from train stations

Arrangement by a transit provider or other organization to provide volunteer rides to home health aides from bus or rail stations to client's $ homes. See also Uber/Lyft subsidies for first mile/last mile connections below.

Subsidized taxi or ride-hailing service for first-mile/last-mile travel

Agencies provide subsidy to customers to purchase trips from transpor tation network companies (TNCs), also known as ride-hailing services

EXAMPLES FROM THE NYMTC PLANNING AREA

RideConnect in Westchester

*Relative Cost Note: $ is < $100,000, $$ is between $100,000 and $500,000, and $$$ is > $500,000

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Maximizing the priority oppor tunities for investment and coordination requires regional planning and procedural considerations to be addressed in the NYMTC planning area in order to foster consistency across jurisdictions, address procedural hurdles and under take relevant regional planning initiatives.

One of the top issues raised by commenters in nearly all boroughs and counties was the availability and quality of paratransit service. Repor ted paratransit service issues such as long travel times, untimely pickups, and missed trips often indicate that more vehicles are needed to meet demand adequately. In addition, individuals and organizations that provide programs and services for older adults indicated a need for more transpor tation services than can be provided with current resources. Significantly increased funding for paratransit services and human services transpor tation provided by county or municipal governments or community-based organizations is an issue to be considered throughout the NYMTC planning area.

Toward that end, this Coordinated Plan identifies the following areas related to the priority oppor tunities for fur ther consideration in NYMTCâ&#x20AC;&#x2122;s regional planning process: 5.2.1 RIDE-HAILING SERVICES OUTSIDE OF NEW YORK CITY

Commenters from all counties and boroughs expressed interest in the potential of Internet-based ride-hailing services such as Uber or Lyft, with or without subsidies, to help overcome first-mile/lastmile challenges for transit users and provide additional capacity for specialized services and paratransit services. Despite concerns regarding insurance coverage, inaccessibility of ride-hailing services for individuals who use wheelchairs, and reluctance or inability of some rider groups, such as older adults, to explore use of such services, ride-hailing services offer an innovative approach to enhancing services, addressing some service gaps, and meeting mobility needs. Uber and Lyft operate legally in New York City. Services are also available in some of the surrounding counties, but there is no legal authorization for them to do so. Legislation is currently pending with the New York State Legislature to legalize ride-hailing services outside of New York City. Questions about the appropriate degree of regulation and the impact of legal upstate ride-hailing services operating illegally in the city on traffic and Taxi and Limousine Commission (TLC) enforcement resources will need to be answered as legislative options are considered. Never theless, this is an issue of impor tance to stakeholders in the NYMTC planning area.

5.2.3 FUTURE OF MEDICAID NON-EMERGENCY MEDICAL TRANSPORTATION

Developments in health care policy at the federal level may affect public paratransit and human services transpor tation providers in the future. Implementation of the Affordable Care Act (ACA), which features expansion of Medicaid eligibility and the mandated NEMT services that facilitate access to covered health care services for Medicaid-eligible individuals, is not complete. Impacts of the ACA on transpor tation providers have not yet been identified or evaluated fully. Expanded NEMT could bring needed additional revenues to public and community transpor tation providers. However, in conjunction with the growing trend toward statewide or regional NEMT brokerages that employ a capitated rate structure, increased NEMT coupled with insufficient revenues to cover the costs of those services could lead to withdrawal of providers from NEMT networks and/ or use of public paratransit services by brokers with payment of public fares only. In any case, new federal health care legislation, which is likely to propose a reduced federal role in the Medicaid program, is currently being formulated and discussed.

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5.2.2 FUNDING FOR PARATRANSIT AND HUMAN SERVICES TRANSPORTATION SERVICES

5.2 REGIONAL PLANNING CONSIDERATIONS

5.2.4 POTENTIAL MOBILITY MANAGEMENT PILOT PROGRAM, NYS OFFICE OF PERSONS WITH DEVELOPMENTAL DISABILITIES (NYSOPWDD)

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Building on the work of the Olmstead Development and Implementation Cabinet, the New York state legislature included language in the state fiscal year 2015-2016 budget requiring NYSOPWDD to facilitate a study of the state’s transpor tation system and the extent to which it meets the needs of people with disabilities, par ticularly for non-medical trips, and the potential for mobility management practices to improve access to transpor tation for that group. Focusing on, but not limited to, individuals receiving services from OPWDD, the Depar tment of Health (DOH), and Office of Mental Health (OMH), the study included the following components: Extensive stakeholder outreach to learn about transpor tation services, challenges and needs from funding agencies, public and nonprofit transpor tation providers, users, and potential users representing urban, suburban, and rural areas Analysis of existing transpor tation services, gaps, and future needs Research into examples of best practices from New York State and across the country Development of a recommended Mobility Management program for state-level human service agencies, including a mobility management pilot program The recommended pilot program calls for implementation of three specific mobility management strategies in three regions, in concer t with the implementation of coordinated human service transpor tation at the state level. The goal of the pilot program would be to demonstrate the effectiveness of mobility management activities to expand successful practices statewide. The three initial recommended areas are Western NY, Central NY, and the Capital region; the recommended structure for mobility management activities is the creation of a Regional Coordinating Council in each area. The three recommended pilot strategies are a One-Call / One-Click system, travel training, and travel vouchers.

Stakeholders in the NYMTC planning area may want to keep track of this effor t as it moves forward, to stay abreast of chances to par ticipate in coordination or mobility management activities and any associated funding oppor tunities. 5.2.5 ACCESSIBLE TAXI SERVICE

Commenters in all of the suburban counties and several New York City boroughs expressed a desire for more accessible taxi service in their communities. Different entities regulate taxi providers throughout the NYMTC planning area, from individual suburban municipalities to county-level commissions to the New York Taxi and Limousine Commission. However, a regional agreement on the need for this type of service might encourage those various entities to suppor t and expand the acquisition of accessible vehicles by taxi operators. 5.2.6 PHYSICAL ACCESSIBILITY IMPROVEMENTS

Commenters in most of the boroughs and one suburban county indicated that they would like to see more accessibility features in rail and transit stations. Accessibility improvements at transit stations not designated as key stations as required by the ADA are an eligible use of Section 5310 funding. Such projects are likely to require a significant level of investment; station accessibility improvements could easily absorb all of the NYMTC planning area’s Section 5310 funding. However, the outreach conducted as par t of the development of this Coordinated Plan highlights the impor tance of considering non-key station accessibility improvements as other investment decisions for the NYMTC planning area are discussed in the future. 5.2.7 SECTION 5310 PROGRAM ADMINISTRATION

Commenters noted several procedural issues with the Section 5310 program. Addressing these issues would increase the utility of the program to current and future subrecipient:

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Obtaining 5310 repor ting from people who receive the service, in addition to information that providers are required to submit. 5.3 CONCLUSIONS The investment and coordination oppor tunities presented in this chapter offer potential solutions to the transpor tation gaps and needs for older adults and people with disabilities identified in this plan. The oppor tunities listed in Table 2 can be used as a guide to project selection when decisions about Section 5310 and other sources of federal funding are made. Other solutions are also possible, and could be considered as par t of future funding decisions for the NYMTC planning area.

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Reducing the length of time for reimbursement to subrecipients, which can cause cash flow problems for small organizations.

Clarifying vehicle-sharing policies. Some subrecipients believe that they are prohibited from sharing a vehicle with another organization or providing service to older adults or people with disabilities who are clients of another organization.

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i. As the result of recent procurement for brokerage services in the NYC region, MAS will assume responsibility for brokerage of NEMT services in NYC later in 2017.

ENDNOTES

Appendices Public Transit -- Human Services Transportation Plan 2017

Photo Source: NYC DOT

APPENDIX CONTENTS 6-A LITERATURE REVIEW �� A-1 A-1

Section 5310 Overview ��A-1

A-2

Review of NYMTC Coordinated Plans ��A-3

A-3

Lower Hudson Valley ��A-4

A-4

New York City ��A-7

A-5

Long Island ��A-10

A-6

Review of Additional NYMTC Plans ��A-18

A-7

County transportation plans and other relevant county plans and studies ��A-19

A-8

Federal Notices ��A-22

6-B DEMOGRAPHIC PROFILES OF THE TARGET POPULATIONS �� B-1 B-1

Lower Hudson Valley ��B-1

B-2

New York City ��B-19

B-3

Long Island ��B-51

6-C TRANSPORTATION PROVIDERS �� C-1 C-1

Lower Hudson Valley �� C-3

C-2

New York City �� C-18

C-3

Long Island �� C-40

6-D PUBLIC INPUT: WORKSHOP AND SURVEY COMMENTS �� D-1 D-1

Lower Hudson Valley �� D-3

D-2

New York City �� D-7

D-3

Long Island �� D-17

D-4

Workshop Comments �� D-21

D-5

Survey Comments �� D-58

D-6

Survey Results �� D-74

6 E DESCRIPTION OF INVESTMENT OPPORTUNITIES �� E-1 E-1

Paratransit Services ��E-1

E-2

Fixed-Route Transit Services ��E-14

E-3

Physical Accessibility Improvements ��E-16

E-4

Information and Communication ��E-20

E-5

Service Enhancement ��E-27

E-6 Coordination ��E-42 E-7

Home Health Aides ��E-46

TABLE Table A 1: Projects Funded by 5310, 5316, AND 5317 (LOWER HUDSON VALLEY) ��A-6 Table A 2: Projects Funded by 5310, 5316, AND 5317 (NEW YORK CITY) ��A-9 Table A 3: Projects Funded by 5310, 5316, AND 5317 (LONG ISLAND) ��A-11 Table A 4: Priority Strategies (NEW YORK CITY) ��A-12 Table A 5: Priority Strategies (LONG ISLAND) ��A-13 Table A 6: Priority Strategies (LOWER HUDSON VALLEY) ��A-15 Table B 1: Population Change by County (Lower Hudson Valley) ��B-2 Table B 2: Population Change by County (Lower Hudson Valley) ��B-2 Table B 3: Older Adults (65+) by County Subdivision (PUTNAM COUNTY) ��B-3 Table B 4: Persons with Disability by County Subdivision (PUTNAM COUNTY) ��B-5 Table B 5: Older Adults (65+) by County Subdivision (ROCKLAND COUNTY) ��B-7 Table B 6: Persons with a Disability by County Subdivision (ROCKLAND COUNTY) ��B-10 Table B 7: Older Adults (65+) by County Subdivision (WESTCHESTER COUNTY) ��B-13 Table B 8: Persons with a Disability by County Subdivision (WESTCHESTER COUNTY) ��B-16 Table B 9: Population Change by Borough (NEW YORK CITY) ��B-19 Table B 10: Target Populations by Borough (NEW YORK CITY) ��B-19 Table B 11: Target Populations and Density by Borough (NEW YORK CITY) ��B-20 Table B 12: Older Adults (65+) by Zip Code (THE BRONX) ��B-21 Table B 13: Persons with a Disability by Zip Code (THE BRONX) ��B-24 Table B 14: Older Adults (65+) by Zip Code (BROOKLYN) ��B-27 Table B 15: Persons with a Disability by Zip Code (BROOKLYN) ��B-30 Table B 16: Older Adults (65+) by Zip Code (MANHATTAN) ��B-33 Table B 17: Persons with a Disability by Zip Code (MANHATTAN) ��B-36 Table B 18: Older Adults (65+) by Zip Code (QUEENS) ��B-39 Table B 19: Persons with a Disability by Zip Code (QUEENS) ��B-42 Table B 20: Older Adults (65+) by Zip Code (STATEN ISLAND) ��B-45 Table B 21: Persons with a Disability by Zip Code (STATEN ISLAND) ��B-48 Table B 22: Population Change by County (LONG ISLAND) ��B-51 Table B 23: Target Population by County (LONG ISLAND) ��B-51 Table B 24: Older Adults (65+) by Census Place (NASSAU COUNTY) ��B-52 Table B 25: Persons with a Disability by Census Place (NASSAU COUNTY) ��B-55

Table B 26: Older Adults (65+) by Census Place (SUFFOLK COUNTY) ��B-58 Table B 27: Persons with a Disability by Census Place (SUFFOLK COUNTY) ��B-61 Table C 1: Putnam County Transportation Providers (LOWER HUDSON VALLEY) �� C-3 Table C 2: Putnam County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-5 Table C 3: Rockland County Transportation Providers (LOWER HUDSON VALLEY) �� C-6 Table C 4: Rockland County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-9 Table C 5: Westchester County Transportation Providers (LOWER HUDSON VALLEY) �� C-10 Table C 6: Westchester County Providers and Target Populations (LOWER HUDSON VALLEY) �� C-17 Table C 7: New York City Transportation Providers (NEW YORK CITY) �� C-18 Table C 8: The Bronx Transportation Providers (NEW YORK CITY) �� C-20 Table C 9: The Bronx Providers and Target Populations (NEW YORK CITY) �� C-23 Table C 10: Brooklyn Transportation Providers (NEW YORK CITY) �� C-24 Table C 11: Brooklyn Providers and Target Populations (NEW YORK CITY) �� C-29 Table C 12: Manhattan Transportation Providers (NEW YORK CITY) �� C-30 Table C 13: Manhattan Providers and Target Populations (NEW YORK CITY) �� C-32 Table C 14: Queens Transportation Providers (NEW YORK CITY) �� C-33 Table C 15: Queens Providers and Target Populations (NEW YORK CITY) �� C-37 Table C 16: Staten Island Transportation Providers (NEW YORK CITY) �� C-38 Table C 17: Staten island Providers and Target Populations (NEW YORK CITY) �� C-39 Table C 18: Nassau County Transportation Providers (LONG ISLAND) �� C-40 Table C 19: Nassau County Providers and Target Populations (LONG ISLAND) �� C-44 Table C 20: Suffolk County Transportation Providers (LONG ISLAND) �� C-45 Table C 21: Suffolk County County Providers and Target Populations (LONG ISLAND) �� C-50 Table D 1: Putnam County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-3 Table D 2: Putnam County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-3 Table D 3: Rockland County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-4 Table D 4: Rockland County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-5 Table D 5: Westchester County Condensed Needs from Workshop Comments (LOWER HUDSON VALLEY) �� D-6 Table D 6: Westchester County Condensed Solutions from Workshop Comments (LOWER HUDSON VALLEY) �� D-6 Table D 7: The Bronx Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-7 Table D 8: The Bronx Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-7 Table D 9: Brooklyn Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-9

Table D 10: Brooklyn Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-9 Table D 11: Manhattan Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-11 Table D 12: ManhAttan Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-11 Table D 13: Queens Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-13 Table D 14: Queens Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-13 Table D 15: Staten Island Condensed Needs from Workshop Comments (NEW YORK CITY) �� D-15 Table D 16: Staten Island Condensed Solutions from Workshop Comments (NEW YORK CITY) �� D-15 Table D 17: Nassau County Condensed Needs from Workshop Comments (LONG ISLAND) �� D-17 Table D 18: Nassau County Condensed SOLUTIONS from Workshop Comments (LONG ISLAND) �� D-18 Table D 19: Suffolk County Condensed Needs from Workshop Comments (LONG ISLAND) �� D-19 Table D 20: SUFFOLK County Condensed SOLUTIONS from Workshop Comments (LONG ISLAND) �� D-20 Table D 21: Workshop Comments (ALL COUNTIES, SORT BY COUNTY) �� D-21 Table D 22: Survey Comments (ALL COUNTIES) �� D-58 Table D 23: Question 7 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (NEW YORK CITY) �� D-75 Table D 24: Question 8 Question 8 Please say a few words about public transit/human services transportation successes in your community. (NEW YORK CITY) �� D-76 Table D 25: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (NEW YORK CITY) �� D-77 Table D 26: Question 7 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LONG ISLAND) �� D-82 Table D 27: Question 8 Question 8 Please say a few words about public transit/human services transportation successes in your community. (LOND ISLAND) �� D-83 Table D 28: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (LONG ISLAND) �� D-85 Table D 29: Question 7 What are the top five destinations for your customers? Please include name (such as Walmart), city/town, and street if there is more than one store/office/facility in that city/town. (LOWER HUDSON VALLEY) �� D-90 Table D 30: Question 8 Please say a few words about public transit/human services transportation successes in your community. (LOWER HUDSON VALLEY) �� D-91 Table D 31: Question 10 Please rank the top transportation challenges faced by your customers/clients, with 1 representing the top challenge. (LOWER HUDSON VALLEY) �� D-93

FIGURES Figure B 1: Older Adults (65+) by Census Tract (PUTNAM COUNTY) �� B-3 Figure B 2: Older Adults (65+) per Square Mile by Census Tract (PUTNAM COUNTY) �� B-4 Figure B 3: Persons with a Disability by Census Tract (PUTNAM COUNTY) �� B-5 Figure B 4: Persons with a Disability per Square Mile by Census Tract (PUTNAM COUNTY) �� B-6 Figure B 5: Older Adults (65+) by Census Tract (ROCKLAND COUNTY) �� B-8 Figure B 6: Older Adults (65+) per Square Mile by Census Tract (ROCKLAND COUNTY) �� B-9 Figure B 7: Persons with a Disability by Census Tract (ROCKLAND COUNTY) �� B-11 Figure B 8: Persons with a Disability per Square Mile by CENSUS Tract (ROCKLAND COUNTY) �� B-12 Figure B 9: Older Adults (65+) by Census Tract (WESTCHESTER COUNTY) �� B-14 Figure B 10: Older Adults (65+) per Square Mile by Census Tract (WESTCHESTER COUNTY) �� B-15 Figure B 11: Persons with a Disability by Census Tract (WESTCHESTER COUNTY) �� B-17 Figure B 12: Persons with a Disability per Square Mile by Census Tract (WESTCHESTER COUNTY) �� B-18 Figure B 13: Older Adults (65+) by Census Tract (THE BRONX) �� B-22 Figure B 14: Older Adults (65+) per Square Mile by Census Tract (THE BRONX) �� B-23 Figure B 15: Persons with a Disability by Census Tract (THE BRONX) �� B-25 Figure B 16: Persons with a Disability per Square Mile by Tract (THE BRONX) �� B-26 Figure B 17: Older Adults (65+) by Census Tract (BROOKLYN) �� B-28 Figure B 18: Older Adults (65+) per Square Mile by Census Tract (BROOKLYN) �� B-29 Figure B 19: Persons with a Disability by Census Tract (BROOKLYN) �� B-31 Figure B 20: Persons with a Disability per Square Mile by Census Tract (BROOKLYN) �� B-32 Figure B 21: Older Adults (65+) by Census Tract (MANHATTAN) �� B-34 Figure B 22: Older Adults (65+) per Square Mile by Census Tract (MANHATTAN) �� B-35 Figure B 23: Persons with a Disability by Census Tract (MANHATTAN) �� B-37 Figure B 24: Persons with a Disability per Square Mile by Tract (MANHATTAN) �� B-38 Figure B 25: Older Adults (65+) by Census Tract (QUEENS) �� B-40 Figure B 26: Older Adults (65+) per Square Mile by Census Tract (QUEENS) �� B-41 Figure B 27: Persons with a Disability by Census Tract (QUEENS) �� B-43 Figure B 28: Persons with a Disability per Square Mile by Census Tract (QUEENS) �� B-44 Figure B 29: Older Adults (65+) by Census Tract (STATEN ISLAND) �� B-46 Figure B 30: Older Adults (65+) per Square Mile by Census Tract (STATEN ISLAND) �� B-47 Figure B 31: Persons with a Disability by Census Tract (STATEN ISLAND) �� B-49 Figure B 32: Persons with a Disability per Square Mile by Census Tract (STATEN ISLAND) �� B-50

Figure B 33: Older Adults (65+) by Census Tract (NASSAU COUNTY) ��B-53 Figure B 34: Older Adults (65+) per Square Mile by Census Tract (NASSAU COUNTY) ��B-54 Figure B 35: Persons with a Disability by Census Tract (NASSAU COUNTY) ��B-56 Figure B 36: Persons with a Disability per Square Mile by CEnsus Tract (NASSAU COUNTY) ��B-57 Figure B 37: Older Adults (65+) per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-59 Figure B 38: Older Adults (65+) per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-60 Figure B 39: Persons with a Disability by Census Tract (SUFFOLK COUNTY) ��B-62 Figure B 40: Persons with a Disability per Square Mile by Census Tract (SUFFOLK COUNTY) ��B-63 Figure D 1: Question 3 Which of the following populations does your organization represent/serve? (NEW YORK CITY) �� D-74 Figure D 2: Question 5 Please select the option that best describes your organization. Choose only one of the following. (NEW YORK CITY) �� D-74 Figure D 3: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (NEW YORK CITY) �� D-75 Figure D 4: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (NEW YORK CITY) �� D-76 Figure D 5: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (NEW YORK CITY) �� D-77 Figure D 6: Question 13 Has an operational support system been implemented to assist Mobility Managers in your borough? (NEW YORK CITY) �� D-78 Figure D 7: Question 16 Is there an agency that provides training and support for Mobility Managers in your borough? (NEW YORK CITY) �� D-78 Figure D 8: Question 19 Are transportation providers able to purchase new vehicles? (NEW YORK CITY) �� D-79 Figure D 9: Question 20 Have subsidy or voucher programs been introduced in your borough to help riders use taxi, community car, or TNCs (Uber, Lyft, etc.)? (NEW YORK CITY) �� D-79 Figure D 10: Question 21 Have travel training programs to help people with disabilities take public transit been implemented in your borough? (NEW YORK CITY) �� D-80 Figure D 11: Question 22 Has transit service been improved or expanded to new areas in your borough? Expansion may include service in a new area, or expanded hours of service. (NEW YORK CITY) �� D-80 Figure D 12: Question 3 Which of the following populations does your organization represent/serve? (LONG ISLAND) �� D-81 Figure D 13: Question 5 Please select the option that best describes your organization. Choose only one of the following. (LONG ISLAND) �� D-81

Figure D 14: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LONG ISLAND) �� D-82 Figure D 15: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (LONG ISLAND) �� D-84 Figure D 16: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (LONG ISLAND) �� D-85 Figure D 17: Question 13 Has an operational support system been implemented to assist Mobility Managers in your borough? (LONG ISLAND) �� D-86 Figure D 18: Question 15 Are transportation providers (e.g. HSAs, paratransit providers, etc.) able to replace vehicles at the end of their useful lives? (LONG ISLAND) �� D-86 Figure D 19: Question 16 Is there an agency that provides training and support for Mobility Managers in your borough? (LONG ISLAND) �� D-87 Figure D 20: Question 17 Have accessibility improvements to rail stations been made? (LONG ISLAND) �� D-87 Figure D 21: Question 18 Have specialized services that provide links to employment locations been implemented? Examples may include shuttles or vanpools. (LONG ISLAND) �� D-87 Figure D 22: Question 20 Have fixed route transit service improvements that support job access been implemented? (LONG ISLAND) �� D-88 Figure D 24: Question 3 Which of the following populations does your organization represent/serve? (LOWER HUDSON VALLEY) �� D-89 Figure D 23: Question 5 Please select the option that best describes your organization. Choose only one of the following. (LOWER HUDSON VALLEY) �� D-89 Figure D 25: Question 6 Does your organization provide transportation services (operate vehicles, provide volunteer rides, contract for transportation, buy/distribute transit tickets or passes, subsidize transportation vouchers)? (LOWER HUDSON VALLEY) �� D-90 Figure D 26: Question 9 Please select the top transportation challenges faced by your customers/clients (Select up to five). (LOWER HUDSON VALLEY) �� D-92 Figure D 27: Question 11 Is there currently a Mobility Manager or mobility management program in your borough? (LOWER HUDSON VALLEY) �� D-93 Figure D 28: Question 13 Has coordination of agency services/mobility management improved in your county? (LOWER HUDSON VALLEY) �� D-94 Figure D 29: Question 15 Is there a central source for information about transportation services in your county? The source could be a printed or online directory, call center, or one-call/one-click system. (LOWER HUDSON VALLEY) �� D-94

Figure D 30: Question 17 Have any new transit service expansions or improvements been implemented in your county? (LOWER HUDSON VALLEY) �� D-95 Figure D 31: Question 19 Transportation voucher programs are consumer-driven, and allow participants to control resources directly and to make their own decisions about service providers. Have any travel voucher programs been implemented in your county? (LOWER HUDSON VALLEY) �� D-95 Figure D 32: Question 20 Reduced fare vouchers for taxis, community cars, or TNCs (Uber, Lyft, etc.) are offered to older adults, persons with disabilities and persons with low incomes to increase trip flexibility and coverage of service. Have any reduced fare voucher programs been implemented in your county? (LOWER HUDSON VALLEY) �� D-96 Figure D 33: Question 21 Travel training programs are designed to train individuals to use public transit. Have any programs like this been implemented in your county? (LOWER HUDSON VALLEY) �� D-96 Figure D 34: Question 22 Has access for people with disabilities to bus stops improved? (LOWER HUDSON VALLEY) �� D-97 Figure D 35: Question 23 Have reverse commute strategies, such as shuttle services to/from rail stations or bus stops, or vanpools, been implemented in your county? (LOWER HUDSON VALLEY) �� D-97 Figure D 36: Question 24 Have specialized services that provide links to employment locations been implemented? Examples may include shuttles or vanpools. (LOWER HUDSON VALLEY) �� D-98 Figure D 37: Question 26 Have transit service improvements that support job access been implemented? (LOWER HUDSON VALLEY) �� D-98 Figure E 1: FindMyRidePA ��E-9 Figure E 2: MAG Provider Inventory ��E-22 Figure E 3: Transportation link-line ��E-23 Figure E 4: NYU Mobile Safe Ride ��E-26 Figure E 5: Ride Connection ��E-33

A-1 SSSSSSSSSSSSSSSSSSSSSS

Photo Source: NYC DOT

6-A LITERATURE REVIEW A-1 SECTION 5310 OVERVIEW

Section 5310 (49 U.S.C. 5310) provides funding to eligible recipients to assist in meeting the transpor tation needs of older adults and people with disabilities when existing transpor tation service is inaccessible, insufficient, or inappropriate to meet these needs. Funds are appor tioned based on New York Stateâ&#x20AC;&#x2122;s share of older adults and people with disabilities. Formula funds are appor tioned to direct recipients. In large urban areas, a designated recipient is chosen by the governor. Direct recipients have flexibility in how they select subrecipient projects for funding, but their decision process must be clearly noted in a state/program management plan.

A-2 SSSSSSSSSSSSSSSSSSSSSS

The selection process may be formula-based, competitive or discretionary, and subrecipients can include states or local government authorities, private non-profit organizations, and/or operators of public transpor tation.

The plan was developed and approved through a process that included par ticipation by seniors, individuals with disabilities, representatives of public, private, and nonprofit transportation and human services providers and other members of the public.

https://www.transit.dot.gov/funding/grants/enhancedmobility-seniors-individuals-disabilities-section-5310

To the maximum extent feasible, the services funded will be coordinated with transpor tation services assisted by other Federal depar tments and agencies, including any transpor tation activities carried out by a recipient of a grant from the Depar tment of Health and Human Services.

A-1.1 CHANGES IN THE FAST ACT

The FAST Act introduced a discretionary pilot program for innovative coordinated access and mobility, which is open to 5310 recipients, to assist in financing inventive projects for the targeted populations that improve the coordination of transpor tation services and transpor tation services for non-emergency medical; such as: the deployment of coordination technology, projects that create or increase access to community, One-Call/One-Click Centers, etc. A state or local governmental entity that operates public transpor tation service and that is eligible to receive direct grants under 5311 or 5307 is now also eligible to be a direct recipient for Section 5310 funds. FTA will distribute a guide of Best Practices to public transpor tation stakeholders on innovation, program models, new services delivery options, performance measure findings, and transit cooperative research program repor ts. https://www.transit.dot.gov/funding/grants/enhancedmobility-seniors-individuals-disabilities-section-5310 https://www.transit.dot.gov/sites/fta.dot.gov/files/5310_ Enhanced_Mobility_of_Seniors_and_Disabled_Fact_ Sheet.pdf A-1.2 REQUIREMENTS FOR COORDINATED PLANNING

Prior to receiving a grant, the designated recipient must cer tify that:

In addition to the coordinated planning requirements, to be eligible for funding, section 5310 projects in urban area’s must be included in the metropolitan transpor tation plan (MTP) prepared and approved by the metropolitan planning organization (MPO) and the governor, and the statewide transpor tation improvement program (STIP) developed by a state or jointly approved by FTA and FHWA. Projects selected for Section 5310 funding must be included in a coordinated public transit-human services transpor tation plan. FTA maintains flexibility in how projects appear in the coordinated plan. For example, for the purposes of the coordinated plan, a project is a strategy, activity or specific action addressing an identified service gap or transpor tation coordination objective ar ticulated and prioritized within the plan. For example, a coordinated plan may identify a service gap, such as the absence of accessible transpor tation service after 10:00 p.m., when the transit system’s fixed route service ends. Examples of strategies to address this service gap may be non-specific, such as adding late-night service options; or may be more specific, such as contracting for accessible taxi service or extending ADA complementary paratransit hours past the fixed route service end time. The level of specificity in the coordinated plan is a local decision. https://www.transit.dot.gov/funding/grants/grant-programs/section-5310-%E2%80%93-enhanced-mobilityseniors-and-individuals-disabilities#19

The projects selected by the recipient are included in a locally developed, coordinated public transit-human services transpor tation plan. COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

2009 COORDINATED PLAN The 2009 Coordinated Public Transit-Human Services Transpor tation Plan (CPT-HST) was guided by the Safe, Accountable, Flexible, Efficient Transpor tation Equity Act: A Legacy for Users (SAFETEA-LU), the federal transpor tation act guiding transpor tation funding at that time. SAFETEALU required that regions develop a coordination plan as a condition to access programs offered by the Federal Transit Administration (FTA), which funded transpor tation services focused on par ticularly low income workers, older adults, and persons with disabilities. 2013 COORDINATED PLAN The 2013 Coordinated Plan represents an update of NYMTC’s previous plan, developed in 2009. At the time of this update to the Coordinated Plan (2013), surface transpor tation planning and programming was guided by new federal legislation, Moving Ahead for Progress in the 21st Century (MAP-21). The legislation took effect on October 1, 2012 and guided surface transpor tation funding for 27 months until January 1, 2015. MAP-21 includes several strategic

MAP-21 Transit Programs Summary and MAP-21 Program Overview on the FTA website, http://www.fta.got. gov/ map21

This plan focused on identifying 1) demographic changes that occurred since the 2009 plan was issued, 2) the changes in unmet needs of the population groups largely dependent on these services, and 3) coordination strategies to address those unmet needs. The update to the Coordinated Plan includes a comparison of SAFETEA-LU to MAP-21, and updates to the demographic chapters using data from the 2010 Census, 2007-2011 American Community Survey 5-year estimates, and 2009-2011 American Community Survey 3-year estimates. Highlights of coordinated planning changes (From 2009-2013): MAP-21 eliminates the Job Access and Reverse Commute (JARC Section 5316) program. Program funds aimed at providing services to low income individuals to access jobs or suppor t reverse commute are now eligible for funding under either the Urban Area Formula Grants (Section 5307) or the Rural Area Formula Grants (Section 5311). Projects funded as JARC projects do not have to be selected from a coordinated planning process. However, FTA encourages Metropolitan Planning Organizations (MPOs) and Section 5307 recipients to continue the coordinated planning process and consider the funding needs of existing JARC projects and services. The New Freedom Program (Section 5317) is eliminated. Instead, funding for persons with disabilities is absorbed into the renamed Enhanced Mobility of Seniors and Individuals with Disabilities Program (Section 5310). Projects selected for funding under Section 5310 must be derived from a locally devel-

RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

The New York Metropolitan Transpor tation Council (NYMTC) planning area encompasses the five boroughs of New York City (Bronx, Brooklyn, Manhattan, Queens, and Staten Island), Nassau and Suffolk Counties on Long Island, and Putnam, Rockland, and Westchester Counties in the Lower Hudson Valley. This region has a diverse, multi-modal transpor tation network that includes layers of public transpor tation, paratransit services, and human service transportation programs. The objective of the Coordinated Public Transit-Human Services Transpor tation Plan (“Coordinated Plan”) is to identify and prioritize coordination strategies that will improve the efficiencies of these varied and complex services. In prior Coordinated Plans, “community transpor tation” refers to public transit and paratransit services, other public transpor tation services, human services transportation, and non-emergency medical transpor tation services that focus on older adults, persons with disabilities, and persons below the pover ty line.

changes from SAFETEA-LU including the way human service transpor tation programs are funded and the associated requirements for coordinated planning. One of MAP-21’s central goals was to reverse the proliferation of smaller and more specialized programs and consolidate them into larger programs that give funders more flexibility.

A-3

A-2 REVIEW OF NYMTC COORDINATED PLANS

A-4

oped, coordinated public transit-human services transpor tation plan. However, the competitive selection process, which was required under SAFTEA-LU, is now optional.

There are additional small municipal bus services and shuttles in cer tain towns (Spring Valley, Clarkstown) ADA Complementary Paratransit

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A-3 LOWER HUDSON VALLEY A-3.1 EXISTING TRANSPORTATION SERVICES

There are existing public transpor tation networks in all three counties in the Lower Hudson Valley. In Westchester and Rockland Counties, these networks are extensive and generally provide countywide services. Extensive paratransit services are provided in the respective regions. In all three counties, the paratransit services exceed the statutory requirements imposed on local governments by the Americans with Disabilities Act (ADA). Public Transportation Regional rail service: Metro-Nor th Railroad (MNR) and New Jersey Transit (NJT) Fixed-route bus service, which include commuter and express services to New York City Westchester County is served by the county’s fixed-route public transpor tation system – Bee-Line System Rockland County is served by Transpor t of Rockland (TOR) provides fixed-route service throughout the county Rockland operates TAPPAN ZEExpress bus service Monday-Saturday to Tarrytown MNR Station and White Plains Ferry: MNR contracts with NY Waterway to operate Haverstraw/Ossining Ferry (to MNR Hudson Line) Putnam County Transpor tation also operates fixed-route bus service (most service is in the eastern section of the county and focused on the Brewster area)

Westchester County Office for the Disabled provides ADA complementary paratransit service in Westchester. Service is provided countywide during core hours, but is limited to a ¾ mile radius around the fixed-route service coverage outside core hours Rockland County operates TRIPS (Transportation Resources Intra-County for Physically Handicapped and Senior Citizens) paratransit service. TRIPS operates two types of service; regular TRIPS Service and ADA Trips. Regular is for residents with physical or mental disabilities or are over the age of 60 (Individuals who have a difficult time using municipal, fixed-route bus service). Regular TRIPS also operates on a space-available basis during cer tain daytime hours. ADA TRIPS Service is offered to residents who are prevented from using municipal fixed-route service because of their disability. The origin and destination of these ADA TRIPS must be within ¾ mile of a municipal fixed-route bus service. ADA TRIPS is available during the same hours of the municipal fixed-route bus services. Putnam County Transit operates its own ADA service, PART Paratransit Westchester County Office for the Disabled and Rockland County’s TRIPS service offer service that exceeds ADA statutory requirements. Putnam County provides ADA paratransit services within ¾ mile of its fixed-route service and during the same day and hours Human Service Transportation At least 25 separate (mostly municipally operated) programs suppor t shopping and trips to community senior centers

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Medicaid Transportation

Generally, Lower Hudson Valley towns and villages that have high concentrations of older adults (65+), also have high concentrations of people living below the pover ty level Putnam County – Carmel, has a high amount of seniors throughout the town, the clusters of high density of older adults are spread out in isolated census tracts in the county. There is only American Community Survey information for one county subdivision in Putnam, which states that Carmel has 3,131 people living with disabilities. Rockland County – The older adult population is spread out in the county, with higher densities in Spring Valley and eastern Haverstraw. The American Community Survey has information on three county subdivisions in Rockland County - Ramapo has the highest number of persons with disabilities. Westchester County – There is a high concentration of older adults along the Bronx border and the south of I-287. There are also high concentrations of older adults also exist throughout Yonkers, Mount Vernon, White Plains, New Rochelle, and the Town of Rye. The American Community Survey has information for 15 out of the 25 county subdivisions. The total number of persons with disabilities within these 15 subdivisions is about 73,000.

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A-3.2 CHANGES TO THE PLAN SINCE 2009 DEMOGRAPHIC ANALYSIS

A-5

Medicaid transpor tation services in New York State are administered by the New York State Depar tment of Health and, in the Lower Hudson Valley, by the respective county Depar tments of Social Services (DSS)

Table A 1: PROJECTS FUNDED BY 5310, 5316, AND 5317 (LOWER HUDSON VALLEY)

A-6

Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

PROJECT

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Section 5310 Program vehicles to provide transpor tation for elderly and persons with disabilities by private not for profit agencies

RECIPIENT NYSDOT

FUNDING SOURCE

FUNDING AMOUNT

5310

$25,000 (FY2011) $1,225,000

New Haven Line Stations – PH II – this project will rehabilitate identified station elements at Mount Vernon East, Pelham, New Rochelle, Larchmont, Mamaroneck, and Harrison in order to bring these facilities to a state of good repair.

Metro Nor th

5316

$8,390,000 (5316) $9,850,000 (5317)

NYSDOT administrative contract (regionwide) to provide administrative suppor t for the oversight and development of the NYSDOT JARC and New Freedom Program in the NYMTC area.

NYMTC area

5316

$280,000

Bee-Line Route 4 Weekday service increase – increase weekday service by 50% on Bee-Line Route 4 between 2pm and 9pm to accommodate the ridership growth.

Westchester

5316

$1,039,666

Bee-Line Bus Routes 8, 13, 45, 55 & 78

Westchester

5316

$1,489,888

Bee-Line Bus Routes 2 & 20

Westchester

5316

$1,541,000

Family Services of Westchester - Mobility management implementation in Nor thern Westchester – to address the mobility challenges faced by older adults, persons with disabilities and individuals with low income in the Nor theastern section of the County.

Westchester

5316

$306,000 (5316) $306,000 (5317)

Van purchase for Family Services of Westchester – provide transpor tation services to connect urban home health aides with the elderly and disabled suburban population.

Westchester

5316

$40,000

Family Services of Westchester – provide transpor tation services to connect urban home health aides with the elderly and disabled suburban population.

Westchester

5316

$1,792,000

Transpor ting low income employees who suppor t individuals with developmental disabilities to suppor t low-income and minority workers from NYC by helping fund work in and get transpor t to one of the Institutes of Applied Human Dynamics in Westchester County.

Westchester

5316

$61,000

Westchester Bee-Line 78 continuation and expansion. This project is the continuation of RTE 78 Core Service as well as expansion of RTE 78 to provide service to Ridge Hill Village development. Service connects residents to job oppor tunities in the area.

Westchester

5316

$6,604,101

Putnam

5317

$582,000

ADA Transit Accessibility II & MM. Provide ADA accessibility to transit in areas that do not now have access by making improvements to sidewalk areas in multiple locations. Hiring of Mobility Manager to coordinate with Transpor tation Providers in Putnam County.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

A-4 NEW YORK CITY

Public Transportation Consists of rail, subway, bus, and ferry services Operated by The Metropolitan Transit Administration (MTA): Subway and Bus routes in all five boroughs Operated by the New York City Depar tment of Transpor tation (NYCDOT): Free ferry service between Lower Manhattan and Staten Island MTA Metro-Nor th Railroad and MTA Long Island Rail Road (LIRR) include more limited rail service within the city Por t Authority of NY & NJ (PATH) also includes more limited rail service within the city MTA Metro-Nor th Railroad, MTA Long Island Rail Road (LIRR), Por t Authority of NY & NJ (PATH), Nassau Inter-County Express (NICE), Westchester Bee-Line and New Jersey Transit, as well as private bus operators, provide transpor tation between New York City and suburban communities Privately Owned Public Transportation New York City has a fleet of more than 13,000 taxi cabs and approximately 35,000 for-hire vehicles, regulated by the city’s Taxi and Limousine Commission (TLC) Less than 2% of the fleet is wheelchair-accessible NYC 311: offers accessible taxi dispatch service. Wheelchair-accessible yellow taxis will respond to trips originating in Manhattan and ending in any of the five boroughs, Westchester and Nassau counties and also the three re-

Private ferries provide service within the city and between the city and suburban counties In 2012, the New York City Depar tment for the Aging (DFTA) implemented a voucher program that provides persons with disabilities (in two community districts) a debit card to pay for taxi rides ADA Complementary Paratransit Services In compliance with the ADA, MTA New York City Transit offers complementary paratransit to individuals who are unable to access or use fixed-route service due to their disability Access-A-Ride: A service available in all five boroughs for travel anywhere in the city (24 hours a day, 7 days a week). Also provides service within ¾ mile radius of NYC Transit bus routes that extend into Nassau and Westchester Counties. Medicaid Non-Emergency Medical Transportation For individuals who qualify for the program, Medicaid will pay non-emergency transpor tation costs for individuals traveling to covered medical appointments. Ambulettes are one of the largest providers of Medicaid-funded transpor tation in NYC, with 172 providers licensed by the TLC (2013) Other Human Services Human-service agencies provide specialized transpor tation typically targeted to meet specific client needs and to bring program participants to and from agency programming or services Conservative estimates suggested there were at least 175 agencies citywide providing some sor t of specialized transpor tation

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New York City is unique in the United States in that nearly all geographic areas in the city are served by at least one transpor tation provider, with many services available 24 hours a day, seven days a week. The accessibility and availability of these services, however, varies by community and neighborhood

Private bus companies provide commuter bus services between New York City and surrounding suburban communities

A-7

A-4.1 EXISTING TRANSPORTATION SERVICES

gional airpor ts (http://www.nyc.gov/html/tlc/ html/passenger/accessible.shtml)

A-8

A-4.2 CHANGES TO THE PLAN SINCE 2009 DEMOGRAPHIC ANALYSIS

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Bronx – The older adult population lives primarily in the nor thern and eastern sections of the Bronx while the persons below pover ty occupy the southern and western sections. The below pover ty population is more concentrated than the older adult population, which is more evenly spread through the borough. The Bronx has the highest percentage of persons with disabilities in the city at 14 percent. Kings – Brooklyn’s older adult population is less prevalent than people living below pover ty, with 22 percent of the population living below pover ty. The density of the older adult population is spread more evenly through the borough than the persons below pover ty populations. Brooklyn has 235,372 persons with disabilities. New York – Manhattan contains about 58,000 more persons below the pover ty line than older adults. The older adult population is heaviest in mid-Manhattan, around Central Park, while the persons below pover ty reside in Upper Manhattan and the Lower East Side area. There are an estimated 154,370 persons with disabilities in the borough. Queens – The older adult population and persons below the pover ty level in Queens are nearly the same in number: the older adult population represents 13 percent of the population and persons below pover ty, 14 percent. The persons below pover ty level are concentrated in the areas west and east of Flushing Meadows Corona Park, near the border of Brooklyn, and south of JFK International Airpor t. Queens has an estimated 214,530 persons with disabilities. Richmond – In Staten Island, the older adult population is less dense than the persons below the pover ty line. The older adult population is spread throughout the borough while the persons below the pover ty line are concentrated in the nor th. The borough has the lowest total of persons with disabilities at 44,666.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Table A 2: PROJECTS FUNDED BY 5310, 5316, AND 5317 (NEW YORK CITY)

PROJECT

RECIPIENT

FUNDING SOURCE

FUNDING AMOUNT

5316 5317

$715,000 (5316) $1,039,000 (5317)

Reduced fare transpor tation voucher program for seniors.

NYC

5317

$306,000

Pedestrian wayfinding (Manhattan, Brooklyn and Queens)

NYC

5317

$1,236,000

Mobility manager (City wide)

NYC

5316 5317 5317

$160,000 (2009) $160,000 (2009) $292,000 (2010)

NYC Depar tment of Aging Senior Transpor tation Investment Program

NYC

5317

$750,000

Association of Travel Instruction Mobility Management

NYC

5317

$118,000

NYC Job Access Screening Tool Project

NYC

5316

$1,540,000

NYC Safe Routes to Transit

NYC

5317

$915,000

NYC Streets and Roadway Improvements

NYC

5317

$526,000

Fordham Station Improvements – Design Fordham Station Improvements – Construction

MTA Metro– Nor th

5316 5316

$960,000 $1,040,000

Fordham Station Platform Improvements

MTA MetroNor th

5316

$2,000,000

Bronx Overall Economic Development Corp. Hunts Point Clean – provide free shuttle to low income worker in the industrial quar ter

Bronx

5316

$363,000

Bus stops under the El, Phase 2 - improving safety at intermodal transit stations/bus stops

Bronx

5317

$1,197,000

Fordham Plaza Reconstruction – the reconstruction of the plaza as par t of the subway sidewalk interface

Bronx

5317

$960,000

Section 5310 program for transpor ting elderly and persons with disabilities – HELP/PSI

Bronx

5310 5310

$84,000 $21,000

Brooklyn Army Terminal and Bush Terminal shuttle service between public transpor tation and two large industrial campuses

Kings

5316

$288,000

Section 5310 program for transpor ting elderly

Kings

5310 5310

$37,000 $4,000

Nor th Manhattan community-based coordinated transpor tation services – expand transpor tation availability by creating two new routes in Harlem

New York

5317

$346,000

Section 5310 program for transpor ting elderly and persons with disabilities – United Cerebral Palsy of NYC, inc.

New York

5310 5310

$129,000 $32,000

Section 5310 program for transpor ting elderly and persons with disabilities – Jewish Home & Hospital for Age

New York

5310 5310

$173,000 $43,000

Section 5310 program for transpor ting elderly and persons with disabilities – Bowery Residents’ Committee Services, Archdiocese

New York

5310 5310

$32,000 $8,000

Design and construction of Times & Duffy Squares to improve pedestrian safety

New York

5316

$9,884,000

Platforms : 45th Rd - Cour t House Sq station on the Flushing Line

Queens

5316

$5,948,000

Section 5310 program for transpor ting elderly and persons with disabilities – St. Albans Baptist Church of Albans, inc.

Queens

5310 5310

$33,000 $8,000

Section 5310 program for transpor ting elderly and persons with disabilities – Cerebral Palsy Transpor t, inc.

Queens

5310 5310

$167,000 $42,000

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Area-wide Intermodal Analysis and Transit Access Improvement will assess mobility and transit access challenges in East New York and NYC Por t Richmond

A-9

Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

A-10

A-5 LONG ISLAND A-5.1 EXISTING TRANSPORTATION SERVICES

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Long Island’s Nassau and Suffolk Counties have varying levels of community transpor tation services. Public Transportation Long Island Rail Road (LIRR) service through both counties (and NYC) There are six public transpor tation bus operators in Long Island (Express and commuter buses are also available) Nassau County is additionally services by three bus transit operators: Nassau Inter-County Express (NICE, which is operated by the NassauTransdev Par tnership), Long Beach Transit (Operated by the City of Long Beach), and a bus service is operated by the City of Glen Cove In Suffolk County countywide public transpor tation bus service is operated by Suffolk County Transit (SCT) Huntington Area Rapid Transit (HART) has additional service within the Town of Huntington Privately Owned Public Transportation Taxi service is available in Nassau and Suffolk counties, not in all communities however – Few accessible vehicles are in operation ADA Complementary Paratransit Available through two operators: NICE (AbleRide) and Long Beach Transit ADA Paratransit services are available from Suffolk County Transit (Suffolk County Accessible Transpor tation – SCAT) and HART

Human Service Transportation Many human and social service agencies, cities, and towns operate demand-response transpor tation or regularly scheduled subscription service Some of these are only available to clients/ individuals par ticipating in their programs and activities Examples of providers: Town of Smithtown, Town of Brookhaven, Town of Islip, the Jewish Community Center of Greater Five Towns, St. Charles Hospital, Long Beach Medical Center, and Community and Family Residences Medicaid Non-Emergency Medical Transportation Suffolk County contracts with Servisair and Nassau County uses Logisticare County-based programs all make use of public transit services for Medicaid non-emergency medical transpor tation (NEMT) A-5.2 CHANGES TO THE PLAN SINCE 2009 DEMOGRAPHIC ANALYSIS

In Nassau County, the older adult population and persons living in pover ty are concentrated near the Queens border and the southern por tion of the county, while the target populations are concentrated in the western por tion of Suffolk County Nassau County - Hempstead, Long Beach, and New Cassel have high numbers and densities of populations living in pover ty. In terms of the older adult population, Great Neck Plaza has the highest density and Levittown has the highest overall population. Suffolk County - Nor th Amityville had high densities of both older adult populations and people living in pover ty, while Brentwood had high population numbers for both target populations but lower densities than Nor th Amityville. The county has an estimated 130,131 persons with disabilities; the Town of Babylon has the highest number and density in the county

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

PROJECT

RECIPIENT

FUNDING SOURCE

FUNDING AMOUNT

MTA LIRR

5317

$2,240,000

LIRR Station Accessibility Improvements

MTA LIRR

5317

$744,000

Section 5310 Block Grant for Non-Proft Agencies

Nassau and Suffolk Counties

5310

$1,030,000

Project Independence – Town of Nor th Hempstead (provides free taxi transpor tation for shopping for residents age 60 and over, and discounted non-emergency medical transpor tation)

Nassau County

5317

$854,000

Suffolk County United Veterans

Suffolk County

5317

$286,000

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Elevator for ADA Access, LIRR Concourse, Grand Central Terminal

A-11

Table A 3: PROJECTS FUNDED BY 5310, 5316, AND 5317 (LONG ISLAND)

A-12

Table A 4: PRIORITY STRATEGIES (NEW YORK CITY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

STRATEGY

POSSIBLE LEAD AGENCY/ CHAMPION

LLLLLLLLLLL

Taxi / Community Car Subsidy Programs MM

Medicaid Hospitals Non-proft organizations Community Transpor tation Providers NYC DFTA

Mobility Managers – Information Outreach, and Trip Planning MM

NYC – Various depar tments Community Boards Offices of the Borough Presidents Nonprofit organizations NYCDOT

Mobility Managers – Operational Suppor t MM

NYC – Various Depar tments Community Boards Offices of the Borough Presidents Non-profit organizations

Mobility Manager Training and Suppor t MM

NYSDOT NYCDOT Offices of the Borough Presidents Non-profit organizations

Travel Training Programs MM

IMPLEMENTATION TIMEFRAME**

3-6 months

6-12 months

12-24 months

3-9 months

NYC – Various Depar tments Non-profit organizations 3-9 months Workforce One Centers NYCDOT NYC DOE

ESTIMATED COSTS***

POTENTIAL FUNDING SOURCES

STRATEGY OVERVIEW

Administrative costs between $50,000 and $125,000; Subsidy costs vary

Section 5310 Section 5307

Provide reduced fare vouchers to older adults, persons with disabilities and persons with low incomes to increase trip flexibility and coverage; may also be used to suppor t employment. Encourages use of lowercost travel modes and suppor ts expansion of accessible and community car fleet.

Annual fulltime salary between $60,000 and $75,000

Section 5310 Section 5307 Municipal, state or percent agency funding Foundation funding

A Mobility Manager could be an individual, a group of individuals or an organization that provides a wide variety of mobility management functions for consumers, human service agency staffs, and/or for community transportation providers

Annual fulltime salary between $75,000 and $85,000

Section 5310 Section 5307 Municipal, state or percent agency funding

Build on mobility management system to suppor t existing operators with a physical resource center that officers suppor t services for smaller operators. Potential suppor t services may include trip scheduling; driver training; vehicle storage; maintenance; etc.

Section 5310

Obtain technical training for Mobility Manager, especially relevant if mobility management system is implemented in several areas and/or different agency types.

Section 5310 Section 5307

Design programs to train individuals to use public transit and roadway facilities. Increasing use of public transit will increase mobility for individual and reduce reliance on higher cost transpor tation modes. Some travel training programs exist already – potential to build on these effor ts

Annual costs between $50,000 and $100,000

Varies by program – if Mobility Manager in place simple program may be $5,000

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

STRATEGY

Community Transpor tation Providers

IMPLEMENTATION TIMEFRAME**

0-6 months

ESTIMATED COSTS***

POTENTIAL FUNDING SOURCES

Small vehicles up to $60,000; Section Buses between 5310 $100,000 & Section 5307 $500,000

STRATEGY OVERVIEW Supplement Section 5310 funding to accommodate more applicants and provide more accessible vehicles. Develop strategies to reward agencies actively working to coordinate services.

Table A 5: PRIORITY STRATEGIES (LONG ISLAND) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

STRATEGY

Mobility Manager and Mobility Manager Training/ Suppor t

Centralized Transpor tation Resource Directory MM

Improve Access to Fixed-Route Bus Stops

POSSIBLE LEAD AGENCY/ CHAMPION

Various county or municipality agencies and depar tments

LITM Nassau County Depar tment of Public Works Suffolk County Dept. of Planning Non-profit human service agencies

Suffolk County Dept. of Public Works (SCT) Nassau County Depar tment of Public Works Municipalities – especially traffic safety depar tments

IMPLEMENTATION TIMEFRAME**

3-6 months

ESTIMATED COSTS*** Annual salary $30,000 $60,000 Annual training and admin costs $50,000 $100,000

6-12 months

Development costs for basic directory – up to $5075,000 Printing and distribution costs vary

8-12 months

Costs per: Accessible Pedestrian Signals -- $8,000 to $12,000 Bus shelter with bench -- $3,000 – $12,000; Curb cuts -- $1,000 or less; Sidewalks $500,000 to $1M per mile

POTENTIAL FUNDING SOURCES

STRATEGY OVERVIEW

Section 5310 Section 5307

A hard copy and/or electronic transpor tation resource directory. The transpor tation information in a directory covering each or both counties could be used by the Nassau County Depar tment of Senior Citizen Affairs and the Suffolk County Office for the Aging in their directories of services for older adults along with service providers to increase coordination.

Section 5310 Section 5307

Improvements to the accessibility of bus stops and added amenities benefit all riders and encourage use of the existing transit system; bus stop improvements were mentioned as a need during public and stakeholder workshops

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Expand / Enhance Vehicle Purchase Program

POSSIBLE LEAD AGENCY/ CHAMPION

A-13

TABLE A 4, CONT: PRIORITY STRATEGIES (NEW YORK CITY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

A-14

TABLE A 5, CONT: PRIORITY STRATEGIES (LONG ISLAND) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

STRATEGY

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Vehicle Acquisition

Improvements at Non-Key Rail Stations

Job Access Strategies MM

Transit Service Expansion and Improvements

POSSIBLE LEAD AGENCY/ CHAMPION

Community Transpor tation Providers

MTA LIRR

Nassau InterCounty Express (NICE Suffolk County Dept. of Public Works HART LITM

NICE Suffolk County Depar tment of Public Works (SCT) HART

IMPLEMENTATION TIMEFRAME**

ESTIMATED COSTS***

$40,000 $100,000 per vehicle, depending on type; federal share no more than 80%

>24 months

Station accessibility improvement s are expensive

3-6 months

12-24 months

Operating costs for shuttle services typically range between $55 and $65 per hour Vanpool and ridesharing options are less expensive

Public Transit – up to $150 per hour Van/shuttle services – between $55 and $65 per hour

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

POTENTIAL FUNDING SOURCES

STRATEGY OVERVIEW

Section 5310 Section 5307

Continued use of Section 5310 funds to suppor t capital purchases, with priority given to applicants who are using 5310 vehicles in a coordinated manner.

Section 5310

New Freedom was used by MTA LIRR to make improvements to the elevators at two stations. Additional improvements would facilitate greater use of rail service and improve mobility.

Section 5310 Section 5307

JARC funding was used by MTA Long Island Bus (now NICE) in the past to extend routes and service hours and expand capacity, especially on weekends, to better serve employment locations. Section 5307 could be used for strategies for improving access to jobs could including additional fixed-route or service hour extensions, or new shuttle services to employment sites, ridesharing or vanpool services, or suppor t services such as a guaranteed ride home program or child care transpor tation.

Section 5310 Section 5307

Create new services and/ or expand existing services to provide service to new areas, expand service hours and/or expand options in areas with limited service. New/ expanded services may include new options for late night or weekend service. Build on oppor tunities to coordinate existing services to maximize efficiency and ridesharing. (See other strategies for specific service expansion/improvement ideas.)

Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

STRATEGY

Transit Service Expansion and Improvements

Accessibility Improvements at Bus Stops Could be implemented in all three counties in the LHV with high priority for Putnam County

County depar tments Transit agencies Non-profit organizations

Transit agencies

IMPLEMENTATION TIMEFRAME**

ESTIMATED COSTS***

6-8 months after funding is secured

Annual salary: $30,000 to $60,000 Training and admin costs of $50,000 and $100,000 Federal par ticipation: 80%

12-24 months

County / munici- 2 years once pal depar tments funding is seTransit agencies cured

Putnam County Planning Centralized Resource Directory MM

Depar tment in par tnership with communitybased non-profit organization Various county agencies and depar tments Non-profit organizations

4-8 months once funding is secured

POTENTIAL FUNDING SOURCES

STRATEGY OVERVIEW

Section 5310 Sections 5307 or 5311

Public transit â&#x20AC;&#x201C; up to $100 per hour CommuSections 5307 nity transpor ta- or 5311 tion services $55 and $65 per hour

Public transit affords the most mobility to the target populations when located in proximity to target population origins/ destinations of travel. Following the example of Bee- Line, continue to create new services and/ or expand existing services to provide service to new areas, expand service hours and/or expand options in area with limited service to meet employment transpor tation needs. Build on oppor tunities to coordinate existing services to maximize efficiency and ridesharing.

Capital expense $400,000 - $500,000 (range can depend on numSection 5310 ber of shelters, benches and other amenities)

Improving bus stop accessibility and installing passenger amenities can make transit more accessible by persons with disabilities and the elderly.

Operating expense, but may be considered a mobility management expense, par ticularly Section 5310 if under taken Sections 5307 in combinaor 5311 tion with other strategies $25,000 initial cost; community suppor t for maintenance / updates

Centralized resource directories are very helpful to consumers, human service agency staff, and advocates who need to find and/or arrange transpor tation for members of the target populations (low income, seniors, and persons with disabilities).

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Improved Coordinationof Agency Services / Mobility Management MM Could be implemented in all three counties in the LHV

POSSIBLE LEAD AGENCY/ CHAMPION

A-15

Table A 6: â&#x20AC;&#x2030;PRIORITY STRATEGIES (LOWER HUDSON VALLEY)

A-16

TABLE A 6, CONT: PRIORITY STRATEGIES (LOWER HUDSON VALLEY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

STRATEGY

POSSIBLE LEAD AGENCY/ CHAMPION

IMPLEMENTATION TIMEFRAME**

ESTIMATED COSTS***

POTENTIAL FUNDING SOURCES

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Westchester County Depar tment of Transpor tation

Job Access Strategies

Rockland County DeparTment of Public TransWill vary dependpoRtation ing on whether reverse commute Putnam County service is new Planning Deor expansion of parTment existing services

Operating expense Cost based on variable cost per hour of Bee-Line service

Section 5307 or 5311

With continued rates of high unemployment, there will be a continued need to link low income individuals with these employment centers. Adoption of this strategy in the plan will continue to afford public transit agencies with the flexibility to apply for Section 5307 and 5311 funding to create new reverse commute routes or expand existing routes to better meet commute needs.

Section 5310 Section 5307 or 5311

Transpor tation voucher programs are consumer- driven, and allow par ticipants to control resources directly and to make their own decisions about service providers. Other advantages include low star t-up and administrative costs, suppor t for existing transpor tation providers and services, and the flexibility to adapt to a variety of local condition

Public effor ts could be coordinated with appropriate other public entities and nonprofit corporations

Affordable and Accessible Taxi Service MM

Travel Voucher Program MM Could be implemented in all three counties in the LHV with high priority for Westchester County

Various county or municipality agencies and depar tments Other community transpor tation programs

3-6 months

Municipal depar tments 4-8 months once Non-profit orga- funding is senizations County cured agencies/depar tments

Administrative costs between $50,000 and $125,000; Subsidy costs vary

Operating expense; costs can be controlled/ contained by par ticipating Organization to fit budget parameters

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

STRATEGY OVERVIEW

STRATEGY

POSSIBLE LEAD AGENCY/ CHAMPION

IMPLEMENTATION TIMEFRAME**

Travel Training

Non-profit Organizations

3-9 months

County depar tments

STRATEGY OVERVIEW

Varies by program – with Mobility Manager in place simple programs as low as $5,000

Section 5310 Section 5307 or 5311

Design programs to train individuals to use public transit. Increasing use of public transit will increase mobility for individual and reduce reliance on higher cost transpor tation modes. Some travel training programs exist already – potential to build on these effor ts.

Shuttle services might cost $50- 60/ hour Vanpool costs could be covered by fares or subsidized for low income individuals by a sponsor organization

Section 5310 Section 5307 or 5311 Employers (or agencies) County Medicaid agencies Organizations administering the Consumer Directed Assistance Program in each county

Reverse commute strategies could be used to address the difficulty that home care workers have with reaching clients’ homes

Westchester County Depar tment of Transpor tation Rockland County Depar tment of Public TransporReverse Commute Strategies – tation Shuttle Services Putnam County to/from Rail Planning Depar t- 3-6 months Stations or Bus Stops; Vanpools ment Public effor ts MM could be coordinated with appropriate other public entities and non-profit corporations Transpor tation Management Associations

POTENTIAL FUNDING SOURCES

LLLLLLLLLLL

Transit Agencies

ESTIMATED COSTS***

A-17

TABLE A 6, CONT: PRIORITY STRATEGIES (LOWER HUDSON VALLEY) Source: https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf

A-18

A-6 REVIEW OF ADDITIONAL NYMTC PLANS A-6.1 PLAN 2040

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Plan 2040 : A Shared Vision for Sustainable Growth, the New York Metropolitan Transpor tation Council (NYMTC)’s Regional Transpor tation Plan, is the 25-year, long-term plan for investing and building sustainable growth in our region and transpor tation network. Plan 2040 shows how NYMTC member agencies will help sustain and encourage the region’s economic growth through system preservation and expansions of the transpor tation network. Plan 2040 highlights the need for developing sustainable transpor tation and land use projects, suppor ting the equitable development of regional growth, and outlines how NYMTC intends to accomplish this through the Shared Vision without compromising future generations to meet their needs. https://www.nymtc.org/Por tals/0/Pdf/RTP/Plan%20 2040%20Executive%20Summary.pdf A-6.2 STRATEGIES RELATED TO DISABLED OR OLDER ADULTS POPULATIONS

Pedestrian and Bicycle Enhancements: All strategies that improve the attractiveness, convenience, comfor t, and safety of both bicycling and walking. This includes “improving bicycle and disabled access to buildings and transit” (Pg 4-18 of Plan 2040) ◊ “Planning for active transpor tation can also address equity issues by increasing mobility and accessibility options for those who do not have access to an automobile, and people with disabilities, the elderly, and children.”

Paratransit and Rideshare Services: “Although paratransit may usually refer to transpor tation for passengers with special mobility needs, such as the disabled and the elderly, in this discussion it includes a wide spectrum of transpor tation options that fill the gap between the private automobile/ taxi and conventional buses that serve regular transit routes.59 De-

pending on the type of service, vehicles are reserved and scheduled either in advance or on an ad hoc basis, run on predefined routes or provide door-to-door service, and cater to par ticular types of passengers (individuals with disabilities, company employees, or lowincome commuters) or to the general public.” (Page 4-20) Safe Streets for Seniors: NYC Safe Streets for Seniors is a mayoral pedestrian safety initiative for the elderly population. The NYCDOT and the Depar tment for the Aging launched the program to improve elderly pedestrian safety. NYSDOT also launched a program called SafeSeniors, which was a Pilot Program that expanded to target senior pedestrian initiatives to two areas in Nassau and Suffolk counties. Westchester County is involved in the AARP pedestrian needs program as par t of its Livable Communities Program. https://www.nymtc.org/Portals/0/Pdf/RTP/Appendix6.pdf A-6.3 THE FAIR HOUSING AND EQUITY ASSESSMENT OF THE NY–CT SUSTAINABLE COMMUNITIES INITIATIVE

The Par tnership for Sustainable Communities coordinates federal housing, transpor tation, water, and other infrastructure investments to make neighborhoods more successful, to shor ten commutes, save households’ time and money, and lower pollution. The Fair Housing and Equity Assessment is an analysis of the segregation and disparities in the region. The assessment included a deliberation process to determine what factors were contributing to the patterns and identify strategies to overcome them. A strategy identified is to improve transpor tation access to jobs. http://www.sustainablenyct.org/docs/Brentwood%201113-13%20v.1.pdf http://portal.hud.gov/hudportal/documents/ huddoc?id=FHEAResSumm_CV.pdf

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

A-7.1 ONENYC (2015)

http://www1.nyc.gov/html/onenyc/index.html http://www.nyc.gov/html/onenyc/downloads/pdf/publications/OneNYC.pdf

OneNYC is a plan meant to be a roadmap for the city so that NYC continues to preserve and enhance its role as a leading global city. The initiatives launched in OneNYC speak to the challenges the city is facing with economic growth, sustainability, resiliency, and equity. The initiatives ar ticulate the goals and the long-term agenda of the de Blasio Administration, and build on prior sustainability plans, and other previous initiatives. One of the major discoveries from the months of research revolved around the evolving economy and how transpor tation networks and infrastructure have to respond in order to keep pace with economy. Overall, there is a goal to coordinate with regional par tners in order to enhance critical transpor tation connections to Long Island, and beyond. In terms of transpor tation, the overall goal is to make the transpor tation network within the city reliable, sustainable, safe, and accessible for all New Yorkers. The first initiative in the Transpor tation section discusses upgrades at entrances to a number of subway stations, par ticularly in high-growth areas that will provide access for the disabled beyond what is included in the MTA plan. Initiative 5 within the transpor tation section is to “Expand the accessibility of the city’s transpor tation network to seniors and people with disabilities.” Suppor ting initiatives include improving accessibility to bus services for transit users with disabilities and to improve convenience and reliability of modes of transit for New Yorkers with disabilities. Specifically, the city wants to expand the growing number of wheelchair accessible taxis in order to provide more efficient and convenient paratransit services. The city wants to increase the propor tion of paratransit trips made by yellow and green taxis within the consequent four years of OneNYC. This is also noted in a section of the repor t called “Age Friendly NYC.” Older adults will soon outnumber children, and an impor-

A-7.2 SUFFOLK COUNTY COMPREHENSIVE PLAN 2035 (2015)

Suffolk County Comprehensive Plan 2035 is an update of the county’s master plan and a statement of the long-term protection enhancement and growth of the county. An item examined in the process was the adequacy and needs of transpor tation and other infrastructure. A key objective is to build a 21st Century Transit Network to Provide More Transpor tation Choices to improve mobility, access and safety. In terms of equity, Suffolk County wants to develop housing near transit to lower the cost of transpor tation and increase mobility for all people. Suffolk County is also trying to develop effective solutions to an aging population, which include focusing on mass transit, pedestrian-scaled communities, smar t growth, and Transit Oriented Development strategies. http://suffolkcountyny.gov/Portals/0/planning/CompPlan/ vol1/Vol1_FrontEnd_Re082211.pdf A-7.3 SUSTAINABLE LONG ISLAND

Sustainable Long Island is a nonprofit organization that aims to advance economic development, environmental health and social equity for all people in Long Island. Sustainable Long Island works with leaders and residents of Nassau and Suffolk County to accomplish these goals. Sustainable Long Island demands that all residents have access to viable transpor tation methods and safe streets, among many other things. http://sustainableli.org/who-we-are/our-mission/ A-7.4 NYC MOBILITY MANAGEMENT RESOURCE GUIDE (2015)

The guide is a resource for learning about various programs, services, and existing oppor tunities that

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tant reaction to this is to increase mobility through accessible transpor tation.

A-19

A-7 COUNTY TRANSPORTATION PLANS AND OTHER RELEVANT COUNTY PLANS AND STUDIES

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can improve mobility and transpor tation throughout NYC. Mobility Management is a comprehensive and strategic approach to coordinate and address unmet mobility needs dealing with the user. In 2012, NYC DOT initiated the Mobility Management Program, which addresses needs of people with disabilities and older adults to discover inventive transpor tation solutions. The Mobility Management Resource Guide was put together to educate New Yorkers on existing transpor tation infrastructure, resources and programs that cater to people with disabilities and older adults.

subway tracks if a fall would occur onto the track bed. The training is available upon request and takes place at the New York Transit Museum in Downtown Brooklyn. ◊ Compliance Coordination Committee In an effor t to work more closely with the disability community and understand their needs and concerns first-hand, New York City Transit’s Office of ADA Compliance regularly hosts the Compliance Coordination Committee (“CCC”). The CCC is a forum in which Transit meets with members of the disability community to ensure their involvement and to keep them informed about the agency’s effor ts for improved accessible transportation and barrier removal. Additionally, annual repor ts are sent to the Mayor’s Office of the City of New York on the status of ADA compliance within New York City Transit. Upon request, the Office of ADA Compliance also provides outreach throughout the New York City area by way of workshops, seminars, and information fairs. At these functions, information regarding programs and features of NYCT are communicated to people with disabilities and senior citizens

Built Environment: NYC has significantly changed its streets over the past several years, and these changes will have the biggest impact on pedestrians with a disability or older adults at some point in their travel. This includes Accessible Pedestrian Signals (APS), pedestrian ramps, CityBenches, detectable warning strips, and bus shelters, etc. These types of improvements greatly improve the built environment for the elderly and people Regional Transpor tation Profiles: Transit Services: New York City Depar tment of Transpor tation, Select Bus Services

◊ Reduced-Fare Program ◊ MTA New York City Transit offers a reduced/half fare for seniors age 65 and over and for individuals with a qualifying disability to use on NYCT’s subways and buses. Reduced-fare customers have the option of paying the fare in cash (upon presenting an acceptable form of identification) or by using a convenient Reduced-Fare MetroCard. Reduced fare is half the base fare or less with Reduced-Fare MetroCard discounts which are applied when purchasing multiple rides. Most reduced-fare customers use the Reduced-Fare MetroCard (RFM), a personalized MetroCard with the name and photograph of the customer. Applications for senior citizens and persons with disabilities can be obtained via the MTA website or by contacting NYCT by telephone.

New York City Depar tment of Transpor tation, Staten Island Ferry Metropolitan Transpor tation Authority, New York City Transit ◊ Buses: Accessibility Features The bus fleet is comprised of close to 6,000 buses (including MTA Bus vehicles) that are 100 percent accessible with wheelchair lifts or ramps, securement devices, public address systems, kneeling mechanisms and signs designating priority seating for customers with disabilities and cour tesy seating for senior citizens. ◊ Current ADA Outreach ◊ Strategies Subway Track Education Program (STEP) STEP is a unique program that brings together individuals who are blind or visually impaired and orientation and mobility specialists to learn about track safety. STEP’s goal is to educate 19 users or potential users about the

Metropolitan Transpor tation Authority, AccessA-Ride (Paratransit Division) ◊ Shared-ride, door-to-door, or feeder service which operates 24 hours a day, seven days a week within the service area covered by New

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Nassau Inter-County Express

NJ TRANSIT ◊ Access Link Access Link is a public transpor tation service developed to comply with the paratransit regulations of the ADA. Access Link service is comparable to the NJ TRANSIT local fixed route bus system in that it is available during the same days and hours as the regularly scheduled local fixed route bus service, including weekends and holidays. Access Link is for people with disabilities who are unable to use the local fixed route bus.

New York City Taxi and Limousine Commission Westchester County ◊ There are several accessibility features on Bee-Line buses for individuals with mobility impairments. All buses are equipped with a wheelchair lift or ramp, and can be used by

◊ The Westchester County Bee-Line ParaTransit service is available to people with disabilities who have difficulty using fixed-route service within Westchester County. Similar to Access-A-Ride in NYC, Bee-Line ParaTransit offers Originto-Destination and it mirrors the existing transit service. Advanced cer tification is required. ◊ Westchester County and nonprofit agencies work collectively together through the Livable Communities Collaborative for Aging Services ◊ RideConnect is a not-for-profit transportation program that offers an invaluable assor tment of services geared towards older adults (60+), people with disabilities, and home health workers in Westchester County. The services include (1) information and referrals, (2) volunteer transpor t for medical, shopping, religious services, or other errands, (3) a weekly shopper bus, (4) home health aide transpor tation, and (5) a social worker who is available to families if a need arises. ◊ WestFair Rides is another not-for-profit organization that coordinates volun-

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◊ Able-Ride NICE’s Able-Ride is the paratransit service in Nassau County for passengers with disabilities who are unable to use fixed route transit for some or all of their trips. All Able-Ride trips must star t and end within ¾ of a mile of NICE’s fixed route service and during the time the service is operating. For passengers who are ambulatory, NICE contracts with Super Shuttle for some of these trips. Recognizing the impor tance of the driver/client interface, Able-Ride began mandating door-to door service on March 1st, 2014 where drivers assist passengers to and from the vehicle. Passengers may now wait in the outermost exterior door of the pickup address until the driver is available to assist into the vehicle. If the passenger is not present when the driver arrives, the driver will proceed to the door and identify themselves as “Able-Ride.” This level of service is great for customers and minimizes instances where customers and drivers miss one another, thereby lowering the cases of noshows. For transfers between Able-Ride and NYC’s Access-A-Ride, please see the MTA NYCT Paratransit Profile. Transfers are also available to Suffolk County on Long Island at the Walt Whitman Mall in Huntington, the Sunrise Mall in Massapequa, and the Long Island Rail Road Farmingdale Station.

anyone who is unable to use the stairs. The seats in the front of the bus are also reserved for seniors and people with disabilities. The Westchester County Depar tment of Public Works and Transpor tation (WCDPW&T) offers the Senior B.E.A.T. (Be Educated About Transit) program to educate seniors on how to use the Bee-Line System to promote greater travel independence. The Senior B.E.A.T. “Ride with a Friend” Program encourages seniors to ride together on the Bee-Line to receive discounts at par ticipating restaurants, theaters, and museums. WCDPW&T and the Westchester County Office for the Disabled conduct a course titled, “B.E.A.T. Plus,” which brings hands-on travel training education into the classroom for students with disabilities. In this four-session course, students and staff learn how to ride Bee-Line buses, and then take par t in a group bus trip to obtain a Reduced-Fare MetroCard. In addition to the Bee-Line System fixed-route bus System and its how-to-ride educational programs, Westchester County and nonprofit agencies offer a variety of other transpor tation services and programs specifically for older adults and people with disabilities, including:

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York City Transit’s public buses and subways. Fare for each trip on AAR is the same for a single ride on a NYCT bus or subway

A-22 FFFFFFFFFFFFFFFF

teer rides to medical appointments for older adults (60+) and adults with vision impairments. Spreading rapidly, volunteer-driven rides are now available in the Sound Shore, nor theast and south central regions of Westchester County. Only a year old, WestFair Rides has been working with six home health agencies to build shared transpor t for home health aide and personal care workers to homes in nor theast Westchester where there is no public transpor tation.

tance to suppor t innovative solutions that improve mobility challenges. The FAST Act included a new discretionary pilot program for innovative coordinated access and mobility (Section 3006(b)) to help finance innovative projects for the transpor tation disadvantaged that improve the coordination of transpor tation services and nonemergency medical transpor tation (NEMT) services; such as:

NYC Agency + Program Profiles

The deployment of coordination technology

Demographic Breakdown

Projects that create or increase access to community

http://www.nyc.gov/html/dot/downloads/pdf/mobilitymgmt-resource-guide-2015-text.pdf

A-8 FEDERAL NOTICES A-8.1 US DOT LADDER OF OPPORTUNITY

Oppor tunities Agenda: Revitalize: Transpor tation infrastructure can lift up neighborhoods and regions by attracting new oppor tunities, jobs, and housing. Connect: A multimodal transpor tation system provides Americans with safe, reliable, and affordable connections to employment, education, healthcare, and other essential services. Work: Infrastructure investment creates jobs and paves the way for business, par ticularly small and disadvantaged business enterprises. The Federal Transit Administration Bus & Bus Facilities “Ladders of Oppor tunity” Initiative, awarded funds to modernize and expand transit bus service to disadvantaged and low-income individuals, veterans, seniors, youths, and others to local workforce training, employment, health care, and other vital services. A-8.2 FTA RIDES TO WELLNESS INITIATIVES

The Federal Transit Administration launched the Rides to Wellness Initiative to ensure more Americans have access to health care destinations. The initiative awarded grant funds and technical assis-

One-Call/One-Click Centers Rides to Wellness Demonstration and Innovative Coordinated Access and Mobility Grants program - 2016 NOFO ( https://www.transit.dot.gov/funding/applying/notices-funding/rides-wellness-demonstrationand-innovative-coordinated-access-and): The goal of

the competitive R2W Demonstration Grants is to find and test promising, replicable public transpor tation healthcare access solutions that suppor t the following Rides to Wellness goals: increased access to care, improved health outcomes and reduced healthcare costs https://www.transit.dot.gov/ccam/about/initiatives https://www.transportation.gov/opportunity/work https://www.transportation.gov/opportunity/ladders-factsheet A-8.3 AFFORDABLE CARE ACT (ACA)

The ACA will increase the number of individuals who will be eligible for Medicaid by expanding existing eligibility categories and creating new eligibility categories. The most notable addition is that nondisabled individuals, ages 19 to 64 with incomes at 133% of the Federal Poverty Level (FPL) or less, and who are not pregnant and otherwise covered under Medicaid or Medicare, will become eligible for Medicaid effective January 1, 2014. States can expand community transpor tation for low income people with mobility limitations through Medicaid waivers.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACA funding is limited and restricted, so states and regions will need to leverage multiple sources of funding and par tnerships to meet large unmet needs https://www.eiseverywhere.com/file_uploads/d46b7eb2ae98e5d3e85ce0f59650990e_ExpandingTransportationHCBS_Presentation_Final.pdf https://www.medicaid.gov/affordable-care-act

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ACA provides oppor tunities for conversations with health care providers to improve care for Medicare beneficiaries with chronic conditions, which could lead to better access to transpor tation

A-23

States can expand Medicaid community transpor tation to targeted and limited populations through ACA initiatives

B-1 LLLLLLLLLLLLLLLLLLL

Photo Source: NYC DOT

6-B DEMOGRAPHIC PROFILES OF THE TARGET POPULATIONS B-1 LOWER HUDSON VALLEY

Nor th of New York City, the Lower Hudson Valley (LHV) subregion of Rockland, Westchester, and Putnam Counties straddles the Hudson River. Rockland County borders New Jersey, while Westchester County’s south border touches the Bronx. This subregion has the lowest population of the three subregions at 1.36 million, and covers a total area of 838 square miles. LHV has the lowest population density of the three subregions, at 1,653 persons per square mile in 2014. The area grew by 5.7 percent from 2000 to 2014, higher than NYC’s growth. The subregion contains six cities, all of which are located in Westchester, in addition to 30 towns and 50 villages.

Table B 1: POPULATION CHANGE BY COUNTY (LOWER HUDSON VALLEY)

B-2

Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

2000 LLLLLLLLLLLLLLLLLLL

2014 ACS 5-YEAR ESTIMATE

2010

CHANGE (2000–2010)

% CHANGE (2000–2010)

% CHANGE (2000–2014)

Putnam

95,745

99,710

99,697

3,965

4.1%

Rockland

286,753

311,687

318,186

24,934

8.7%

11%

Westchester

923,459

949,113

962,319

25,654

2.8%

4.2%

1,360,510

1,380,202

54,553

4.2%

5.7%

Lower Hudson Valley 1,305,957

Table B 2: POPULATION CHANGE BY COUNTY (LOWER HUDSON VALLEY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

TOTAL POPULATION

OLDER ADULTS (65+)

PERCENTAGE OLDER ADULTS

PERCENTAGE PERSONS WITH A DISABILITY

PERSONS WITH A DISABILITY

Putnam

99,697

13,574

13.62%

10,190

Rockland

318,186

45,070

14.16%

27,545

Westchester

962,319

145,683

15.14%

84,092

204,327

14.80%

13.62%

10,190

Lower Hudson Valley 1,380,202 B-1.1 TARGET POPULATIONS

Table B 2 breaks down the target populations by county. In general, the target populations as a percent of total population remain fairly consistently spread throughout the counties. The persons with a disability population is lower in the LHV than at state and national levels. The populations are much older than the US as a whole, however, with an average of 14.8 percent of the population over 65 in the LHV. B-1.2 PUTNAM COUNTY

The most rural of the 10 counties in the NYMTC region, Putnam County lies the far thest nor th, bordering Westchester County. As of 20014, the population of the county was over 99,600 people living in six towns. From 2000 to 2014, the county gained 4.14 percent more residents, faster than Westchester County, but less than half the rapid growth rate of Rockland County.

which is on par with the New York State population density. Because the county has only six towns and three villages, and the towns are vastly larger than the villages, the towns end up having high numbers of each target populations while the small villages have high densities. Thus, since Putnam County has only six total census subdivisions, each of the following tables includes all six and were not shaded. Older Adults Putnam County is home to 12,417 older adults. Table B 3 summarizes the number of older adults by county subdivision in Putnam County. Figure B 1 and Figure B 2 show the density and number of older adults by census tract. Carmel, which is also the county seat, has numerous seniors spread throughout the place, while the high density of older adults occurs in isolated census tracts scattered throughout the county.

Putnam County has the lowest population density of all 10 counties in the NYMTC region with 432 people per square mile over its 231 square miles of land, COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Table B 3: OLDER ADULTS (65+) BY COUNTY SUBDIVISION (PUTNAM COUNTY)

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

B-3

Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PER SQUARE MILE

Carmel

34,392

4,442

123.4

Southeast

18,335

2,206

68.9

Kent

13,460

1,929

48.2

Patterson

12,032

1,282

40.1

Putnam Valley

11,780

1,827

44.6

Philipstown

9,698

1,888

38.5

Highest Density of Older Adults Carmel

34,392

4,442

123.4

Southeast

18,335

2,206

68.9

Kent

13,460

1,929

48.2

Putnam Valley

11,780

1,827

44.6

Patterson

12,032

1,282

40.1

Philipstown

9,698

1,888

38.5

Figure B 1: OLDER ADULTS (65+) BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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Highest Number of Older Adults

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Figure B 2: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

Persons with a Disability As shown in Table B 4, Carmel has the highest amount and density of persons with disabilities, Carmel has 3,396 persons with disabilities, 10% of the population.

For the persons with a disability population, the average number per tract is 536, and the average density, 79 per square mile.

Figure B 4 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the eastern por tion of Putnam County Figure B 3 depicts the absolute number of persons with a disability per tract, ranging from 283 and under to more than 800. This shows a large population of persons with a disability living in Carmel, and eastern Putnam County.

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Table B 4: PERSONS WITH DISABILITY BY COUNTY SUBDIVISION (PUTNAM COUNTY)

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

B-5

Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PER SQUARE MILE

Carmel

34,126

3,396

94.3

Southeast

18,187

1,616

50.5

Kent

13,327

1,552

38.8

Patterson

11,953

1,444

45.1

Putnam Valley

11,780

967

23.6

Philipstown

9,686

1,215

24.8

Highest Density of Persons with Disabilities Carmel

34,126

3,396

94.3

Southeast

18,187

1,616

50.5

Patterson

11,953

1,444

45.1

Kent

13,327

1,552

38.8

Philipstown

9,686

1,215

24.8

Putnam Valley

11,780

967

23.6

Figure B 3: PERSONS WITH A DISABILITY BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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Highest Number of Persons with Disabilities

B-6 LLLLLLLLLLLLLLLLLLL

Figure B 4: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (PUTNAM COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-1.3 ROCKLAND COUNTY

B-7 LLLLLLLLLLLLLLLLLLL

The only county in the NYMTC planning area that lies west of the Hudson River, Rockland County shares a southern border with New Jersey. The county’s population topped 318,000 by 2014, with an 11 percent population growth since 2000, the highest growth rate among the NYMTC counties. At 174 square miles of land, Rockland County covers the smallest area of the three LHV counties; it is approximately three times larger than Staten Island. The county has a population density of 1,829 people per square mile as of 2014. Older Adults Rockland County is home to more than 45,000 older adult. Table B 5 lists the older adult population by County Subdivision in Rockland County. Similar to Putnam County, Rockland has only five total census subdivisions, each of the following tables includes all six and were not shaded. Figure B 5 and Figure B 6 display the density and number of older adults by census tract. The older adult population generally lives in Spring Valley and eastern Haverstraw, as well as a small cluster in Suffern. Table B 5: OLDER ADULTS (65+) BY COUNTY SUBDIVISION (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults Clarkstown

85,801

15,083

396.9

Ramapo

130,064

14,319

234.7

Orangetown

49,905

8,798

366.6

Haverstraw

37,138

4,486

203.9

Stony Point

15,278

3,384

120.9

Highest Density of Older Adults Clarkstown

85,801

15,083

396.9

Orangetown

49,905

8,798

366.6

Ramapo

130,064

14,319

234.7

Haverstraw

37,138

4,486

203.9

Stony Point

15,278

3,384

120.9

B-8 LLLLLLLLLLLLLLLLLLL

Figure B 5: OLDER ADULTS (65+) BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

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Figure B 6: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-10

Persons with a Disability As shown in Table B 6, Ramapo has the highest number of persons with disabilities in Rockland County.

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Figure B 8 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the southeastern por tion of Putnam County. For the persons with a disability population, the average number per tract is 536, and the average density, 377 per square mile.

Table B 6: PERSONS WITH A DISABILITY BY COUNTY SUBDIVISION (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities Ramapo

128,960

9,660

158.4

Clarkstown

84,926

7,220

190

Orangetown

49,468

5,145

166

Haverstraw

36,915

4,071

150.8

Stony Point

15,278

1,449

51.8

Highest Density of Persons with Disabilities Clarkstown

84,926

7,220

190

Orangetown

49,468

5,145

166

Ramapo

128,960

9,660

158.4

Haverstraw

36,915

4,071

150.8

Stony Point

15,278

1,449

51.8

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-11 LLLLLLLLLLLLLLLLLLL

Figure B 7: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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Figure B 8: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (ROCKLAND COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

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Westchester County borders the Bronx to the south and the State of Connecticut to the east. The southern and central por tions of the county have generally high-population density, and the nor thern par t of the county has generally lower densities. The population of Westchester County is approximately 962,000, as of 2014, making it by far the most populous county in the LHV. Westchester County has the second largest land area of all counties in the NYMTC region, with a population density of 1,925 people per square mile in 2014.

throughout Yonkers and Mount Vernon, as well as in White Plains, New Rochelle, and the Town of Rye.

Older Adults Westchester County has over 145,600 older adults. Table B 7 shows the density (persons per square mile) of older adults and displays the county subdivisions with the highest number of older adults. Figure B 9 and Figure B 10 show the density and population distribution of older adults. The population distribution map shows a high number of older adults along the Bronx border and south of I-287. Many census tracts along the nor th border of the county have high numbers of older adults, as well. The density map shows that many older adults reside Table B 7: â&#x20AC;&#x2030;OLDER ADULTS (65+) BY COUNTY SUBDIVISION (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE

SQUARE MILES

TOTAL POPULATION

B-13

B-1.4 WESTCHESTER COUNTY

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults Yonkers

198,654

30,497

1,694.3

Greenburgh

90,135

15,315

505.4

New Rochelle

78,476

11,456

1,145.6

Mount Vernon

67,962

9,295

2,323.8

White Plains

57,505

8,986

898.6

Highest Density of Older Adults Mount Vernon

67,962

9,295

2,323.8

Yonkers

198,654

30,497

1,694.3

New Rochelle

78,476

11,456

1,145.6

Eastchester

32,737

5,664

1,132.8

White Plains

57,505

8,986

898.6

B-14 LLLLLLLLLLLLLLLLLLL

Figure B 9: OLDER ADULTS (65+) BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-15 LLLLLLLLLLLLLLLLLLL

Figure B 10: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-16

Persons with a Disability

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The number of persons with disabilities within these 25 subdivisions is 84,092. Table B 8 shows the county subdivisions with the breakdown of persons with disabilities in Westchester County. The county subdivision of Yonkers has the highest number of people with disabilities, but Mount Vernon has the highest density of people with disabilities.

For the persons with a disability population, the average number per tract is 377, and the average density, 1,076 per square mile.

Figure B 12 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the southern por tion of Westchester County. While there are high numbers of persons with a disability in southern Westchester County, the density maps show that in many instances, this population is not as dense as in other places because of the larger tracts, especially in the nor thern por tion of Westchester County. Figure B 11 depicts the absolute number of persons with a disability per tract, ranging from 53 to more than 900. This shows a large population of persons with a disability living in Yonkers and southern Westchester County.

Table B 8: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY COUNTY SUBDIVISION (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities Yonkers

198,654

21,156

1057.8

New Rochelle

78,476

7,526

578.9

Mount Vernon

67,962

7,295

1823.8

Greenburgh

30.3

88,603

6,847

226.0

White Plains

57,505

4,547

454.7

Highest Density of Persons with Disabilities Mount Vernon

67,962

7,295

1823.8

Yonkers

198,654

21,156

1057.8

Rye

46,155

4,182

597.4

New Rochelle

78,476

7,526

578.9

Eastchester

32,737

2,532

506.4

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

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Figure B 11: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-18 LLLLLLLLLLLLLLLLLLL

Figure B 12: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (WESTCHESTER COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-19

B-2 NEW YORK CITY

NNNNNNNNNNNNN

New York City is the most densely populated city in the United States. It encompasses the five boroughs: the Bronx, Brooklyn, Manhattan, Queens, and Staten Island. Figure B 9 illustrates the population change in New York City between 2000, 2010 and 2014. B-2.1 TARGET POPULATIONS

As shown in Table B 10, the percentage of older adults is fairly consistent throughout. The Bronx contains a larger percentage of people with disabilities (13.5 percent) compared to New York State (11 percent). Table B 11 shows the population size and densities of the target populations by borough. Table B 9: POPULATION CHANGE BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

2014 ACS CHANGE 5-YEAR EST (2000–2010)

CHANGE (2000–2014 ESTIMATE)

% CHANGE (2000–2010)

% CHANGE (2000–2014 ESTIMATE)

1,385,108

1,413,566

52,458

80,916

3.9%

6.1%

2,465,326

2,504,700

2,570,801

39,374

105,475

1.6%

4.3%

Manhattan

1,537,195

1,585,873

1,618,398

48,678

81,203

3.2%

5.3%

Queens

2,229,379

2,230,722

2,280,062

1,343

50,683

0.1%

2.3%

Staten Island

443,728

468,730

471,522

25,002

27,794

5.3%

6.3%

8,175,133

8,354,349

166,855

346,071

2.0%

4.3%

2000 CENSUS

2010 CENSUS

Bronx

1,332,650

Brooklyn

NYC All Boroughs 8,008,278

Table B 10: TARGET POPULATIONS BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

TOTAL POPULATION

OLDER ADULTS (65+)

PERCENTAGE OLDER ADULTS

PERCENTAGE PERSONS WITH A DISABILITY

PERSONS WITH A DISABILITY

Bronx

1,413,566.00

154,001

10.9%

188,207

13.5%

Brooklyn

2,570,801.00

302,335

11.8%

248,709

9.7%

Manhattan

1,618,398.00

225,577

18.7%

157,426

9.8%

Queens

2,280,602.00

300,885

13.2%

215,644

9.5%

Staten Island

471,522.00

64,173

13.6%

45,282

9.7%

NYC All Boroughs

8,354,889.00

1,046,671

12.5%

855,268

10.3%

NY State

19,594,330.00

2,755,172

14.1%

2,120,273

11%

USA

314,107,084.00

43,177,961

13.8%

37,874,571

12%

B-20

Table B 11: TARGET POPULATIONS AND DENSITY BY BOROUGH (NEW YORK CITY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

BOROUGH

NUMBER

SQUARE MILES

NNNNNNNNNNNNN

AVERAGE DENSITY (PER SQUARE MILE)

Older Adults Bronx

154,001

3,667

Brooklyn

302,335

4,258

Manhattan

225,277

9,795

Queens

300,885

109

2,760

Staten Island

64,173

1,088

NYC All Boroughs

1,046,671

304

3,443

Bronx

188,207

4,481

Brooklyn

248,709

3,503

Manhattan

157,426

6,845

Queens

215,644

109

1,978

Staten Island

45,282

767

NYC All Boroughs

855,268

304

2,813

Persons with a Disability

Note: People may fall into more than one target population category, thus totals are not presented

B-2.2 THE BRONX

Situated on the mainland of New York State, the Bronx borders Westchester County to the nor th and is separated from Manhattan by the Harlem River. At 42 square miles, the Bronx had the third-highest population density in New York City, with 33,656 people per square mile in 2014 The Bronx’s population grew by 6.1 percent from 2000 to 2014, reaching 1.41 million residents, a rate of moderate growth in comparison to the rest of New York City. Older Adults Eleven percent of the people living in the Bronx are over the age of 65. Table B 12 shows the top five zip codes in the Bronx in terms of both number and density of older adults. Two zip codes, 10463 and 10475, have both high density and high numbers of older adults.

Figure B 14 shows the density of older adults by tract, averaged by square mile. The density map confirms a major population of older adults in the nor theastern and nor thwestern sections of the Bronx, with a pocket of high-density adjacent to Bronx Park (the large park next to Fordham University). While there are high numbers of older adults in the eastern Bronx, the density maps show that in many cases, the population numbers are not as dense as in other places because of the larger tracts. Figure B 13 depicts the absolute number of older adults per tract. This shows a large population of older adults living in zip code 10475, throughout the east Bronx spine, and in the south Bronx. For the older adult population, the average number per tract is 454, and the average density, 3,667 per square mile.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

B-21

Table B 12: â&#x20AC;&#x2030;OLDER ADULTS (65+) BY ZIP CODE (THE BRONX)

PER SQUARE MILE

10456

High Bridge

1.1

91,737

8,144

7,404

10463

Kingsbridge

1.4

71,238

11,752

8,394

10467

Fordham

2.5

99,251

10,349

4,140

10469

Edenwald

2.4

66,631

10,574

4,406

10475

Co-Op City

1.3

44,582

9,333

7,179

Highest Density of Older Adults 10456

High Bridge

1.1

91,737

8,144

7,404

10462

Pelham

1.5

76,114

8,014

5,343

10463

Kingsbridge

1.4

71,238

11,752

8,394

10469

Edenwald

2.4

66,631

10,574

4,406

10475

Co-Op City

1.3

44,582

9,333

7,179

NNNNNNNNNNNNN

Highest Number of Older Adults

B-22 NNNNNNNNNNNNN

Figure B 13: OLDER ADULTS (65+) BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-23 NNNNNNNNNNNNN

Figure B 14: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-24

Persons with a Disability

NNNNNNNNNNNNN

Nearly 14 percent of people living in the Bronx have a disability. Table B 13 shows the top five zip codes in the Bronx in terms of both number and density of older adults Figure B 16 shows the density of persons with a disability by tract, averaged by square mile. The density map confirms a major population of persons with a disability in the southern and nor theastern sections of the Bronx. While there are high numbers of persons with a disability in the eastern Bronx, the density maps show that in many cases, this population is not as dense as in other places because of the larger tracts. Figure B 15 depicts the absolute number of persons with a disability per tract, ranging from four and under to more than 4,900. This shows a large population of persons with a disability living in zip code 10467, and in the southwest Bronx. For the persons with a disability population, the average number per tract is 556, and the average density is 8,290 per square mile

Table B 13: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY ZIP CODE (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities 10452

Co-Op City

1.3

75,092

11,820

9,092

10453

Fordham

1.4

78,770

12,251

8,751

10456

Edenwald

2.4

90,589

13,258

5,524

10457

High Bridge

1.1

70,432

10,244

9,313

10467

Fordham

2.5

97,907

14,836

5,934

Highest Density of Persons with Disabilities 10452

Co-Op City

1.3

75,092

11,820

9,092

10453

Fordham

1.4

78,770

12,251

8,751

10455

Melrose

0.7

39,825

6,255

8,936

10457

High Bridge

1.1

70,432

10,244

9,313

10458

Bedford Park

76,272

10,168

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B-25 NNNNNNNNNNNNN

Figure B 15: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-26 NNNNNNNNNNNNN

Figure B 16: PERSONS WITH A DISABILITY PER SQUARE MILE BY TRACT (THE BRONX) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-27

B-2.3 BROOKLYN

NNNNNNNNNNNNN

Brooklyn has the highest population of the NYC counties, with 2.57 million people. Geographically, Brooklyn is the second largest borough, covering 71 square miles. Given the large population, however, the population density was 36,208 people per square mile as of 2014, which is comparable to that of the Bronx. Older Adults People over age 65 make up 12 percent of Brooklyn’s total population. Table B 14 shows the zip codes with the highest number and density of older adults. Figure B 18 displays the density per square mile older adults by tract, and Figure B 17 shows the same population as total number per tract. Southern Brooklyn—especially the neighborhoods of Sheepshead Bay, Borough Park, and Coney Island—has high numbers of older adults. The density map reveals the highest concentration of older adults live in the Coney Island/Sheepshead Bay area, Crown Heights, and in Prospect Leffer ts Gardens.

Table B 14: OLDER ADULTS (65+) BY ZIP CODE (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults 11235

Sheepshead Bay 2.5

75,622

15,643

6,257

11214

Bensonhurst

2.2

88,297

14,807

6,730

11234

Mill Basin

7.4

95,610

13,530

1,828

11229

Sheepshead Bay 2.2

81,351

13,204

6,002

11223

Gravesend

2.1

76,651

13,052

6,215

Highest Density of Older Adults 11225

Prospect Leffer ts Gardens

0.9

59,613

7,009

7,788

11226

Flatbush

1.4

98,299

10,699

7,642

11224

Coney Island

1.5

42,698

10,595

7,063

11230

Midwood

1.8

87,064

12,202

6,779

11235

Sheepshead Bay 2.2

88,297

14,807

6,730

B-28 NNNNNNNNNNNNN

Figure B 17: OLDER ADULTS (65+) BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-29 NNNNNNNNNNNNN

Figure B 18: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-30

Persons with a Disability

NNNNNNNNNNNNN

Nearly 10 percent of people living in Brooklyn have a disability. Table B 15 shows the top five zip codes in the Brooklyn in terms of both number and density of older adults. Figure B 20 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the southern, nor thern, and nor theastern sections of the Brooklyn. Figure B 19 depicts the absolute number of persons with a disability per tract, ranging from 6 to more than 2,100. This shows a large population of persons with a disability living in zip code 11235, and in the south, nor th, and nor theast Brooklyn. For the persons with a disability population, the average number per tract is 332, and the average density, 4,865 per square mile.

Table B 15: PERSONS WITH A DISABILITY BY ZIP CODE (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities 11235

Sheepshead Bay

2.5

75,622

13,168

5,267

11206

East Williamsburg

1.4

83,021

11,263

8,045

11207

East New York

2.7

93,217

10,308

3,818

11230

Midwood

1.8

86,791

10,182

5,657

11214

Bensonhurst

2.2

87,905

10,040

4,564

Highest Density of Persons with Disabilities 11206

East Williamsburg

1.4

83,021

11,263

8,045

11212

Brownsville

1.5

87,382

9,902

6,601

11224

Coney Island

1.5

42,698

9,452

6,301

11233

Ocean Hill

1.3

69,478

7,837

6,028

11216

Bedford Stuyvesant

0.9

54,282

5,357

5,952

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B-31 NNNNNNNNNNNNN

Figure B 19: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-32 NNNNNNNNNNNNN

Figure B 20: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (BROOKLYN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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Older Adults Four teen percent of Manhattan’s population is aged 65 or more. Table B 16 summarizes the older adult population concentrations by zip code. The Lower East Side (10002) and Upper East Side (10128) both contain high numbers and densities of older adults. The Upper West Side, additionally, has a high number and density of older adults. Figure B 21 and Figure B 22 show the density (persons per square mile) and population size of older Table B 16: OLDER ADULTS (65+) BY ZIP CODE (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults 10025

Upper West Side 1.1

97,373

15,295

13,905

10002

Lower East Side

79,894

13,910

10023

Upper West Side 1.1

60,762

11,708

10,644

10024

Upper West Side 1.4

59,249

9,993

7,138

10128

Upper East Side

0.4

62,447

9,990

24,975

Highest Density of Older Adults 10128

Upper East Side

0.4

62,447

9,990

24,975

10021

Upper East Side

0.4

42,142

9,398

23,495

10028

Upper East Side

0.4

46,169

8,506

21,265

10022

Gramercy Park

0.4

29,699

8,162

20,405

10002

Lower East Side

79,894

13,910

NNNNNNNNNNNNN

Manhattan covers just 23 square miles and has by far the densest population of the five boroughs, at 70,365 people per square mile in 2014. From 2000 to 2014, Manhattan’s population grew 5.28 percent, to just over 1.6 million, higher than the growth experienced by NYC overall. While the borough is an economic powerhouse with a high cost of living and skyrocketing real estate market to match, Manhattan’s relatively low cost of transpor tation, high density mixed use/mixed use blocks, and public housing stock make it home to hundreds of thousands of the two target populations.

adults. The density map shows concentrations of older adults on the east and west sides of Central Park, in Upper Manhattan, and in a few pockets in Lower Manhattan. The population map shows that the high number of older adults covers a larger area east of Central Park as compared with the west side. Areas along the East River in Lower Manhattan, representing Chinatown, the Lower East Side, and the East Village, have very high numbers of older adults as well.

B-33

B-2.4 MANHATTAN

B-34 NNNNNNNNNNNNN

Figure B 21: OLDER ADULTS (65+) BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-35 NNNNNNNNNNNNN

Figure B 22: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-36

Persons with a Disability

NNNNNNNNNNNNN

Nearly 10 percent of people living in Manhattan have a disability. Table B 17 shows the top five zip codes in the Manhattan in terms of both number and density of older adults. Figure B 24 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in eastern Lower Manhattan and the nor thern par t of Manhattan. Figure B 23 depicts the absolute number of persons with a disability per tract, ranging from 2 to more than 2,700. This shows a large population of persons with a disability living in zip code 10002, and in the south, nor th, and nor theast Manhattan. For the persons with a disability population, the average number per tract is 550, and the average density, 8,617 per square mile. Table B 17: PERSONS WITH A DISABILITY BY ZIP CODE (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities 10002

Lower East Side

79,894

11,809

10025

Upper West Side

1.1

97,373

10,400

9,455

10029

East Harlem

0.8

76,985

9,325

11,656

10032

Washington Heights

0.7

58,816

8,305

11,864

10009

Lower East Side

0.6

61,562

7,505

12,508

Highest Density of Persons with Disabilities 10030

Central Harlem

0.3

29,530

4,435

14,783

10026

Central Harlem

0.3

38,167

4,286

14,287

10128

Upper East Side

0.4

62,447

5,155

12,888

10009

Lower East Side

0.6

61,562

7,505

12,508

10032

Washington Heights

0.7

58,816

8,305

11,864

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B-37 NNNNNNNNNNNNN

Figure B 23: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-38 NNNNNNNNNNNNN

Figure B 24: PERSONS WITH A DISABILITY PER SQUARE MILE BY TRACT (MANHATTAN) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-39

B-2.5 QUEENS

NNNNNNNNNNNNN

Queens has the second highest population of NYC with 2.28 million in 2014. Queens has the largest geographic area and the second lowest population density of 20,923 people per square mile in 2014. The density is approximately 6,000 people per square mile lower than the city’s average. Older Adults Approximately 300,885 Queens residents are aged 65 years of age or older. Table B 18 summarizes the older adult population in Queens. Table B 18 and Figure B 26 show the density (persons per square mile) and population of older adults in Queens. Figure B 25 shows that central Queens, Queens’ east border, Far Rockaway, and nor thern Queens have high numbers of older adults. Figure B 26 illustrates that, in terms of density, the older adult population concentrates in the Flushing neighborhood, east of Flushing Meadows Park. Instances of tracts with many older adults are also in Jackson Heights, Rego Park, and Forest Hills.

Table B 18: OLDER ADULTS (65+) BY ZIP CODE (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults 11375

Forest Hills

69,652

12,835

6,418

11355

Flushing

1.8

83,799

12,370

6,872

11373

Elmhurst

1.5

100,713

11,143

7,429

11385

Ridgewood

3.6

100,132

10,480

2,911

11354

Flushing

2.6

56,433

10,295

3,960

11372

Jackson Heights 0.7

63,202

8,338

11,911

11374

Rego Park

0.9

41,792

7,509

8,343

11373

Elmhurst

1.5

100,713

11,143

7,429

11355

Flushing

1.8

83,799

12,370

6,872

11375

Forest Hills

69,652

12,835

6,418

Highest Density of Older Adults

B-40 NNNNNNNNNNNNN

Figure B 25: OLDER ADULTS (65+) BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-41 NNNNNNNNNNNNN

Figure B 26: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-42

Persons with a Disability

NNNNNNNNNNNNN

Slightly more than nine percent of people living in Queens have a disability. Table B 19 shows the top five zip codes in the Queens in terms of both number and density of people with a disability.

For the persons with a disability population, the average number per tract is 334, and the average density, 3,326 per square mile.

Figure B 28 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in central Queens and the nor thwestern par t of Queens. Figure B 27 depicts the absolute number of persons with a disability per tract, ranging from 3 to more than 2,400. This shows a large population of persons with a disability living in zip code 11368. The number of persons with a disability population is dispersed throughout the county, but there are small concentrations in central, south, and nor thwestern Queens.

Table B 19: PERSONS WITH A DISABILITY BY ZIP CODE (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities 11368

Corona

2.6

109,936

9,990

3,842

11691

Far Rockaway

2.8

60,252

9,458

3,378

11434

Jamaica

3.2

64,774

7,807

2,440

11373

Elmhurst

1.5

100,713

7,327

4,885

11375

Forest Hills

69,652

6,999

3,500

Highest Density of Persons with Disabilities 11372

Jackson Heights

0.7

63,202

5,149

7,356

11374

Rego Park

0.9

41,792

5,452

6,058

11373

Elmhurst

1.5

100,713

7,327

4,885

11106

Astoria

0.9

38,615

4,105

4,561

11103

Astoria

0.7

38,257

2,984

4,263

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B-43 NNNNNNNNNNNNN

Figure B 27: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-44 NNNNNNNNNNNNN

Figure B 28: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (QUEENS) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-45

B-2.6 STATEN ISLAND

NNNNNNNNNNNNN

Staten Island experienced the most growth in NYC from 2000 to 2014, with a population increase of 6.3 percent to bring the 2014 total to 471,522. Staten Island had a population density of 7,992 people per square mile in 2014. Staten Island has very different density compared to the rest of NYC. Older Adults Just over 64,100 people aged 65 years and older live on Staten Island. The 2010–2014 American Community Survey 5-year estimates contained age data for only three zip codes for Staten Island; therefore, Table B 20 contains all the data available. Figure B 29 and Figure B 30 show the county’s density (persons per square mile) and population of older adults. The population map shows many older adults in the central and southern por tions of the borough; however, the density map reveals that because of the large tract size outside the Nor th Shore, densities in south Staten Island are fairly low.

Table B 20: OLDER ADULTS (65+) BY ZIP CODE (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults 10314

Willowbrook

16.2

87,524

14,112

871

10306

New Drop

6.8

54,888

9,096

1,338

10312

Great Kills

7.7

61,105

9,027

1,172

Highest Density of Older Adults 10306

New Drop

6.8

54,888

9,096

1,338

10312

Great Kills

7.7

61,105

9,027

1,172

10314

Willowbrook

16.2

87,524

14,112

871

B-46 NNNNNNNNNNNNN

Figure B 29: OLDER ADULTS (65+) BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

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B-47 NNNNNNNNNNNNN

Figure B 30: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-48

Persons with a Disability

NNNNNNNNNNNNN

Nearly 10 percent of people living in Staten Island have a disability. Table B 21 shows the top five zip codes in the Staten Island in terms of both number and density of older adults. Figure B 32 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the nor thern and eastern par ts of Staten Island. Figure B 31 depicts the absolute number of persons with a disability per tract, ranging from 14 to more than 1,170. This shows a large population of persons with a disability living in zip code 10314. The number of persons with a disability population is dispersed throughout the county, but there are small concentrations in nor thern and eastern Staten Island. For the persons with a disability population, the average number per tract is 415, and the average density, 1,362 per square mile.

Table B 21: PERSONS WITH A DISABILITY BY ZIP CODE (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

ZIP CODE

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Persons with Disabilities 10314

Willowbrook

16.2

87,524

8,657

534

10306

New Drop

6.8

54,888

6,172

908

10312

Great Kills

7.7

61,105

4,919

639

10305

South Beach

4.3

41,053

4,655

1,083

10304

Stapleton

3.9

40,946

3,967

1,017

Highest Density of Persons with Disabilities 10308

Great Kills

29,805

3,203

1,602

10302

Por t Richmond

1.2

17,993

1,771

1,476

10310

W. New Brighton

1.8

24,686

2,554

1,419

10305

South Beach

4.3

41,053

4,655

1,083

10304

Stapleton

3.9

40,946

3,967

1,017

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-49 NNNNNNNNNNNNN

Figure B 31: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-50 NNNNNNNNNNNNN

Figure B 32: PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (STATEN ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-3.2 NASSAU COUNTY

Positioned between Queens and Suffolk County, Nassau County has highest population density in the NYMTC region outside of New York City, at 4,706 people per square mile. Nassau’s population has grown slower than Suffolk County since 2000, 0.37 percent compared to Suffolk’s 5.21 percent growth from 2000 to 2014. Nassau County has the highest median age of all 10 counties at 41.3 years, which is 3.2 years higher than New York State’s median age. Thus, Nassau County also has the highest percentage of older adults in the NYMTC planning area at nearly 16 percent. Older Adults

B-3.1 TARGET POPULATIONS

Target populations as a percentage of total population show that the subregion has a lower propor tion of persons with disabilities than the country and the state do. For older adults, Long Island matches the state percentage.

Nassau County is home to more than 213,500 older adults. Table B 24 shows the highest densities of older adults by census place. Great Neck Plaza and Long Beach have the highest densities of older adults.

Table B 22: POPULATION CHANGE BY COUNTY (LONG ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

2000

2010

2014 ACS 5-YEAR EST

CHANGE (2000–2010)

CHANGE (2000–2014)

% CHANGE % CHANGE (2000–2010) (2000–2014)

Nassau

1,334,544

1,339,532

1,350,601

4,988

16,057

0.40%

0.37%

Suffolk

1,419,369

1,493,350

1,500,373

73,981

81,004

5.00%

5.21%

Long Island

2,753,913

2,832,882

2,850,974

78,969

97,061

2.80%

2.87%

Table B 23: TARGET POPULATION BY COUNTY (LONG ISLAND) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

TOTAL POPULATION (2014)

OLDER ADULTS (65+) (2014)

PERCENTAGE OLDER ADULTS

PERSONS WITH A DISABILITY

PERCENTAGE WITH DISABILITY

Nassau

1,350,601

213,518

15.81%

113,837

8.49%

Suffolk

1,500,373

215,852

14.39%

134,592

9.06%

Long Island

2,850,974

429,370

15.06%

248,429

8.79%

LLLLLLLLLLL

The Long Island subregion contains 2.83 million people. From 2000 to 2014, the subregion grew by 2.9 percent. Long Island contains two cities (both of which are in Nassau County), 13 towns, and 96 villages. As shown in Table B 22, population in both counties increased since 2000 to over 2.8 million. Long Island has a population density of approximately 2,035 people per square mile, which is around the same density as that of Westchester County. Nassau County’s population density is 2,981 people per square mile, which is higher than Suffolk County at 1,645 people per square mile

B-51

B-3 LONG ISLAND

B-52 LLLLLLLLLLL

Figure B 34 shows the population by density per square mile and Figure B 33 shows the older adults by number per tract. The numbers map shows older adults throughout Nor th Hempstead and Hempstead and in the southern por tions of Oyster Bay. The density map shows that the highest concentrations are generally in the western por tion of the county.

Table B 24: OLDER ADULTS (65+) BY CENSUS PLACE (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

Highest Number of Older Adults Levittown

6.8

52,485

7,673

1,128

Hicksville

6.8

41,784

6,951

1,022

East Meadow

6.3

37,513

6,610

1,049

Freepor t Village

4.8

43,168

6,218

1,295

Hempstead Village

3.7

54,801

5,570

1,505

Highest Density of Older Adults Great Neck Plaza

0.3

6,823

2,067

6,890

Long Beach

2.2

33,522

5436

2,471

South Floral Park

0.1

2,017

228

2,280

Williston Park

0.6

7,319

1197

1,995

Stewar t Manor Village

0.2

2,112

389

1,945

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-53 LLLLLLLLLLL

Figure B 33: â&#x20AC;&#x2030;OLDER ADULTS (65+) BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-54 LLLLLLLLLLL

Figure B 34: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-55

Persons with a Disability

LLLLLLLLLLL

Less than 9 percent of the population of Nassau County has disabilities, with 115,027 as the estimate. Table B 25 shows the census Places in order of both total persons with a disability and density of persons with a disability. Levittown has the highest number of persons with a disability, at 5,281, while South Floral Parky has the highest density, at 2,386 persons per square mile. Figure B 36 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the southern por tion of Nassau County. Figure B 35 depicts the absolute number of persons with a disability per tract, ranging from 33 and under to more than 880. This shows a large population of persons with a disability living in Hempstead, and southern Nassau County. For the persons with a disability population, the average number per tract is 408, and the average density, 8,290,641 per square mile.

Table B 25: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS PLACE (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

NAME

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS (65+)

PER SQUARE MILE

Highest Number of Persons with Disabilities Levittown

6.8

52,485

5,281

529

Freepor t

4.7

42,790

4,108

250

Hicksville

6.8

41,784

3,795

344

Hempstead

3.7

53,931

3,627

1,325

Valley Stream

3.5

37,764

3,567

372

Highest Density of Persons with Disabilities South Floral Park 0.1

2,017

229

2,386

Great Neck Plaza 0.3

6,597

736

2,358

Island Park

0.4

4,533

665

1,631

Long Beach

2.2

33,522

2,914

1,353

Lynbrook

2.0

19,517

2,156

1,071

B-56 LLLLLLLLLLL

Figure B 35: PERSONS WITH A DISABILITY BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-57 LLLLLLLLLLL

Figure B 36: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (NASSAU COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-58

B-3.3 SUFFOLK COUNTY

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By far the largest county in the NYMTC planning area in terms of geographic size, Suffolk County is just over double Nassau County in land area. Although the two counties have fairly similar population numbers, Suffolk County’s size means that its density at 1,645 people per square mile is significantly lower than Nassau County’s. Older Adults Just over 215,850 older adults live in Suffolk County as of 2014. Table B 26 displays the five towns and villages with the highest number and densities of older adults. Figure B 38 depicts density of older adults per square mile. The population is concentrated almost entirely west of the William Floyd Parkway, and especially in South Babylon and southern Islip, and also in Huntington. Figure B 37 shows the number of older adults per tract. The western end of Suffolk County, where populations are higher and tracts are small, has a large number of older adults. In addition, several tracts on the East End have high numbers of older adults, but these numbers represent very large tracts.

Table B 26: OLDER ADULTS (65+) BY CENSUS PLACE (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

PLACE

SQUARE MILES

TOTAL POPULATION

OLDER ADULTS

PER SQUARE MILE

Highest Number of Older Adults West Babylon

7.8

43,725

6,237

800

Commack

35,487

6,148

512

Coram

13.8

40,637

5,479

397

Brentwood

59,436

5,040

458

Smithtown

12.12

26,408

4,650

384

Highest Density of Older Adults Nor th Amityville

2.4

19,608

2,353

980

Lindenhurst

3.8

27,303

3,625

954

Copiague

3.2

22,527

2,615

817

West Babylon

7.8

43,725

6,237

800

Huntington Station

5.5

34,005

3,900

709

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-59 LLLLLLLLLLL

Figure B 37: â&#x20AC;&#x2030;OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

B-60 LLLLLLLLLLL

Figure B 38: OLDER ADULTS (65+) PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-61

Persons with a Disability Similar to Nassau County, it is estimated that 9 percent of the population in Suffolk County has a disability.

LLLLLLLLLLL

Figure B 40 shows the density of persons with a disability by tract, normalized by square miles. The density map confirms a major population of persons with a disability in the central and western por tions of Suffolk County. Figure B 39 depicts the absolute number of persons with a disability per tract, ranging from 22 and under to 1,085. This shows a large population of persons with a disability living in Brookhaven town, and along the central spine of Suffolk County, par ticularly from central Suffolk County to western Suffolk County. For the persons with a disability population, the average number per tract is 418, and the average density, 302 per square mile

Table B 27: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY BY CENSUS PLACE (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

NAME

SQUARE MILES

TOTAL POPULATION

PERSONS WITH A DISABILITY

PER SQUARE MILE

Highest Number of Persons with Disabilities West Babylon

7.8

43,725

4,972

635

Brentwood

11.0

59,436

4,594

418

Coram

13.8

40,637

3,612

261

Central Islip

7.1

36,209

3,145

442

Deer Park

6.2

27,280

2,964

480

Highest Density of Persons with Disabilities Nor th Amityville

2.4

19,608

1,900

807

Lindenhurst

3.8

27,303

2,628

700

Nor th Bay Shore

3.3

19,990

2,275

700

Copiague

3.2

22,527

2,063

639

West Babylon

7.8

43,725

4,972

635

B-62 LLLLLLLLLLL

Figure B 39: PERSONS WITH A DISABILITY BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

B-63 LLLLLLLLLLL

Figure B 40: â&#x20AC;&#x2030;PERSONS WITH A DISABILITY PER SQUARE MILE BY CENSUS TRACT (SUFFOLK COUNTY) Source: U.S. Census Bureau, Decennial Census 2000 and 2010, 2014 American Community Survey 5-Year Estimates

C-1 ï»¿

Photo Source: NYC DOT

6-C TRANSPORTATION PROVIDERS

C-2 Photo Source: NYC DOT

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

C-1 LOWER HUDSON VALLEY

C-3

C-1.1 PUTNAM COUNTY

Table C 1: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015

SERVICE AREA

ORGANIZATION TYPE

SERVICE HOURS

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

General Public Transit Putnam Area Rapid Transit

Eastern and southern Public Transit por tions of Agency Putnam County

M-F 5:00AM– 9:15PM General Sat. Public 7:30AM– 6:00PM

Unlimited

Fixed-route bus 15 vehicles* – local service

Putnam County Transpor tation Paratransit

Putnam County, within ¾ mile service area

M-F 5:00AM– 9:15PM General Sat. Public 7:30AM– 6:00PM

Unlimited

American with Disabilities Act Paratransit

9 vehicles*

Metro-Nor th Railroad

Trains to and from NYC serving 5 stations in the County Public Agency along two lines (Hudson, and Harlem)

M–F 4:00AM – 3:40AM Weekend 4:00AM – 3:40AM

General Public

Unlimited

Rail – Commuter Service

1,357 vehicles available for maximum service for the whole agency*

Westchester BEE-Line

From Mahopac and Carmel to Westchester

Public Transit Agency

M-F 7:00AM – 8:00PM

General Public

Unlimited

fixedFixed-route bus 329 route – local service vehicles*

Housatonic Area Regional Transit

From Brewster Train Station to Danbury, Public Transit CT, and from Southeast Train Agency Station to New Fairfield CT

M-F 5:50AM – 9:30PM

General Public

Unlimited

fixed Fixed-route bus -52 ve– local service route hicles*

Public Transit Agency

Municipal or Community Services Croton Falls Shuttle

Croton Falls Train Station to Mahopac

Municipal Transpor tation

M-F 5:30AM – 7:35PM

General Public

Unlimited

Fixed-route bus N/A – local service

Cold Spring Trolley

Cold Spring to Beacon. Seasonal service only.

Municipal Transpor tation

Sat., Sun, Holidays Only 11:00AM – 6:00PM

General Public

Unlimited

Fixed-route bus N/A – local service

M–F 9:00am – 3:00pm

For seniors 60+, transportation to county sponsored senior centers and programs

Trips to county senior centers, for Demand reprograms sponse service and meals, and shopping trips.

Putnam County Office for Senior Resources

govPutnam County County ernment

PPPPPPPPPPPPP

PROVIDER/ SERVICE

TABLE C 1, CONT: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-4

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION TYPE

PPPPPPPPPPPPP

SERVICE HOURS

ELIGIBLE RIDERS

TRIP PURPOSE

M–F 9:00am – 3:00pm

Getting to and from medical appointments who otherwise have no transit options

Medical appointments both in and out of the county.

Demand response service

Not repor ted

Persons with disabilities

Not repor ted

Demand response service

N/A

Putnam County (and some por tions Not repor ted of Westchester and Dutchess counties)

Persons with disabilities who may be older adults and/or persons with low income

Day programs and medical

Demand-response service using paid drivers.

53 vehicles

Available to armed services veterans for medical appointments only

Medical

Demand response service

N/A

Putnam County, DanCounty govbury, Mt Kisco, ernment & Valhalla

MODE OF SERVICE

VEHICLE FLEET SIZE

Private Non-Profit Providers Putnam ARC

Hudson Valley Cerebral Palsy Association

Volunteer Veterans Medical Transpor tation

Private nonPutnam County profit organization Putnam County (and some por tions of Westchester and Dutchess counties)

Office of SePutnam County nior Resourcand nearby es, Veterans areas Affairs, Planning Dept.

Varies

Private Providers 79 Medicaid NEMT providers contracted through Medical Answering Services

Putnam

Private Providers

Varies

Medicaid recipients

Medical

Taxis, ambulettes, wheelchair accessible vehicles, stretchers, ambulances

Strictly Medical Transpor t

Mahopac Medicaid Transpor t

Private provider

N/A

General Public

Unlimited

Ambulette

N/A

Statewide Ambulette Service– Assisted Transpor tation

Serving Westchester, Putnam & Dutchess County

Private provider

M–S 5:00AM– 12:00AM

General Public

Unlimited

Ambulette

N/A

Jorge’s Taxi

Mahopac

Private provider

24/7

General Public

Unlimited

Car Service

N/A

Mahopac Car Service

Private provider

N/A

General Public

Unlimited

Car Service

N/A

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

TABLE C 1, CONT: PUTNAM COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-5

PROVIDER/ SERVICE

ORGANIZATION TYPE

SERVICE HOURS

ELIGIBLE RIDERS

TRIP PURPOSE

Premiere Transpor tation

Patterson

Private provider

N/A

General Public

Unlimited

Car Service

N/A

Express Taxi Inc.

Brewster

Private provider

24/7

General Public

Unlimited

Taxi

N/A

Private provider

M-F and Sun 6:00AM – 12:00AM 24 hrs. on weekends

General Public

Unlimited

Taxi

N/A

General Public

Unlimited

Taxi

N/A

Carmel Taxi & Car Service

Carmel

MODE OF SERVICE

VEHICLE FLEET SIZE

Mahopac & Carmel Taxi

Carmel

Private provider

M-F and Sun. 6:00AM – 12:00AM 24 hrs. on weekends

Putnam County Yellow Cab

Carmel

Private provider

N/A

General Public

Unlimited

Taxi

N/A

VIP Taxi of Carmel

Carmel

Private provider

M-F General 7:00AM –8:00PM Public

Unlimited

Taxi

N/A

Blue Transit

Cold Spring

Private provider

N/A

General Public

Unlimited

Taxi

N/A

General Public

Unlimited

Taxi

N/A

Cold Spring Village Taxi

Cold Spring

Private provider

M-F and Sun. 6:00AM – 12:00AM 24 hrs. on weekends

Ace Ambulette

Mahopac

Private provider

N/A

General Public

Unlimited

Taxi

N/A

RC Transportation Services Patterson

Private provider

N/A

General Public

Unlimited

Taxi

N/A

Table C 2: PUTNAM COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

13,574

1,234

NUMBER OF PERSONS WITH DISABILITIES 10,190

PERSONS WITH A DISABILITY PER PROVIDER 926

PPPPPPPPPPPPP

SERVICE AREA

C-1.2 ROCKLAND COUNTY

C-6

Table C 3: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015

RRRRRRRRRRRRRRR

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Public Agency

Monday – Friday 5:30AM – 1:30AM Saturday 6:00AM – 1:30AM Sunday 8:00AM – 12:00AM

General Public

Unlimited

Fixed Route Bus

68 total vehicles*

Public Agency

Monday – Friday 7:00AM – 7:00PM Saturday 8:00AM – 5:00PM

General Public

Unlimited

ADA Paratransit Service

26 total vehicles*

Public Agency

Monday – Friday 4:30AM – 11:00PM Saturday 5:30AM – 1:30AM

General Public

Unlimited

Fixed Route Bus – Commuter Bus

N/A

Public Agency

Monday – Friday 7:00AM – 8:00PM Saturday 9:00AM – 7:00PM

General Public

Unlimited

Fixed Route Bus

14 buses*

Public Agency

Monday – Friday 6:30AM – 7:00PM Saturday 8:30AM – 5:00PM

General Public

Unlimited

Fixed Route Bus

2 vehicles*

Public Agency

Monday – Friday 5:00AM – 12:00AM Weekend 6:00AM – 8:00PM

Commuter Rail

2,684 combined vehicles or train cars between the agencies*

General Public Transit

Transpor t of Rockland

Rockland County

TRIPS Paratransit

Rockland County

TAPPAN ZEExpress

Between Rockland County and Tarrytown/ White Plains in Westchester County

Clarkstown Mini-Trans

Town of Clarkstown

Spring Valley Jitney

Village of Spring Valley

Metro-Nor th Railroad and NJ TRANSIT

Trains to NYC and New Jersey from Suffern, Sloatsburg, Spring Valley, Nanuet, and Pearl River

General Public

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Unlimited

PROVIDER/ SERVICE

SERVICE AREA

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Rockland County Office for the Aging

6 am â&#x20AC;&#x201C; 6pm taxi use with voucher

Seniors 60 and above with medical needs

Taxi Voucher Program for Medical Appointments

Taxi Voucher Program

Contracted Service, 17 taxis in fleet

Private, NonProfit organization

Day Programs8:30AM4:30PM; Residential Services 24/7, Senior Programs 9:30AM2:30PM

Developmentally disabled adults; seniors

Medical, shopping, day programs

Demandresponse service, paid drivers and some volunteers

9 vehicles (combination of 1 large bus, mini-buses & cars)

Private, NonProfit organization

Challenged seniors 8:00AM-3:30PM >60 attending day programs

Day programs

Demandresponse, paid drivers

5 leased vans and 1 owned van

Demand-response service

4 buses

Municipal or Community Services Rockland County Office for the Aging

Rockland County

Private Non-Profit Providers

Yedei Chesed 24/7.

Circle of Friends

Hamaspik of Rockland County

Jawonio, Inc.

Rockland County, primarily Monsey, Spring Valley, Suffern

Rockland County

Individuals enrolled in Office for People with Not ReDevelop- por ted mental Disabilities Waiver Program

Private, NonProfit organization

Sunday-Thursday 9:00AM4:00PM and Friday 9:001:00PM

Private, NonProfit organization

Persons par ticipating in 24 hours/7 days agency programs per week or in agency residences

Day programs, Demand response using 119 vehicles employagency staff ment

RRRRRRRRRRRRRRR

ORGANIZATION SERVICE HOURS TYPE

C-7

TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-8

TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) PROVIDER/ SERVICE

RRRRRRRRRRRRRRR

Meals on Wheels Programs & Services of Rockland, Inc.

Retired and Senior Volunteer Program (RSVP)

Rockland County Chapter NYS ARC, Inc.

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

Rockland County

Private, NonProfit organization

8:30AM4:30PM, Monday - Friday

Persons >60 par ticipating in agency’s programs or older or have dementia or Alzheimer’s disease

Rockland County

Private, NonProfit with Federal and local sponsorship

Veterans, Disabled, 60+, 8:00AM-3:00PM Age Eligible RSVP volunteers

Rockland County

Private, NonProfit organization

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Day programs

Demandresponse service with paid drivers and volunteers using their vehicles

12 minibuses; 300 personal vehicles driven by volunteers

Volunteer employment, community outings, shopping

Demand-response service

2 agency van vehicles, 20 volunteers with personal cars

Day Programs

Demandresponse service, paid drivers and residences’ staff

110 vehicles (mostly minivans, some cars & contract for 7-9 buses

Day programs 8:30 am -5 pm; residential 24/7

Individuals with intellectual disabilities par ticipating in agency programs and services

Demand-response service using paid drivers

In total 4 vehicles: 2 cars, 1 van and 1 small bus

Not Repor ted

Not repor ted

N/A

Medical

Taxis, ambulettes, wheelchair accessible vehicles, stretchers, ambulances

N/A

Rockland Bridges (f/k/a Independent Living Center)

Rockland County and specifically East Ramapo School District

Private, NonProfit organization

Individualized to service plans for user and for after class for the students.

Individuals with service plans for skill building & for Day prostudents grams with disabilities in East Ramapo Schools

Rockland Oppor tunity Development Association Inc.

Rockland County

Private nonprofit organization

Not repor ted

Private Providers 79 Medicaid NEMT providers contracted through Medical Answering Services

Rockland

Private Provid- Varies ers

Medicaid recipients

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Rockland County to NYC

Private transpor tation provider

Monday – Friday 6:00AM8:00PM

General Public

Unlimited

Fixed Route Bus – Commuter Bus

34 vehicles*

Coach USA/ Rockland Coaches

Rockland County to NYC

Private transpor tation provider

Monday – Friday 6:00AM11:00PM Weekends 7:00AM -12:00AM

General Public

Unlimited

Fixed Route Bus – Commuter Bus

94 vehicles*

Reliable Rides

Rockland County and surrounding area

Private transpor tation provider

Monday – Thursday 7:00PM-5:00AM General Friday – Sunday Public 5:30PM-5:00AM

Unlimited

Taxi Company

N/A

Nyack Taxi Service

Nyack and surrounding area

Private transpor tation provider

7 days/24 hours General Public

Unlimited

Taxi Company

N/A

American Latina Car Service

Rockland County and surrounding area

Private transpor tation provider

N/A

General Public

Unlimited

Taxi Company

N/A

Rockland Prestige Taxi & County and Car Service surrounding area

Private transpor tation provider

7 days/24 hours General Public

Unlimited

Taxi Company

N/A

Rockland County and surrounding area

Private transpor tation provider

N/A

General Public

Unlimited

Taxi Company

N/A

Rockland Taxi

Table C 4: ROCKLAND COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

45,070

2,817

NUMBER OF PERSONS WITH DISABILITIES 27,545

PERSONS WITH A DISABILITY PER PROVIDER 1,722

RRRRRRRRRRRRRRR

Monsey Trails

C-9

TABLE C 3, CONT: ROCKLAND COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-10

C-1.3 WESTCHESTER COUNTY

Table C 5: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) *NTD Reporting 2015

WWWWWWWWWWWWWWWWWW

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

General Public Transit

Metro-Nor th Railroad

Trains to and from NYC serving 43 stations in the County along three lines (Hudson, Harlem, and New Haven)

Bee-Line Bus System

Within Westchester County and service to the Bronx, Manhattan, and Putnam County

Public Agency

Monday – Friday 5:00AM – 2:00 AM Saturday 5:30AM – 2:00AM Sunday 5:30AM – 1:00AM

Bee-Line ParaTransit (Westchester County Depar tment of Transpor tation)

Westchester County

Public agency (county government)

6:00 AM – 11:00 PM, Mon- Persons day – Saturday with dis8:00 AM – 8:00 abilities PM, Sunday

TAPPAN ZEExpress

Between Tarrytown/ White Plains and Rockland County

Public Agency

Monday – Friday 4:30AM – 11:00PM Saturday 5:30AM – 1:30AM

General Public

Within town limits to senior centers; shopping trips depar ting from senior centers

Public agency (municipal government – recreation depar tment)

10:00 AM – 2:00 PM, Monday , Wednesday, Friday

Older adults (50+)

Demandresponse

1 vehicle (14 passenger)

Briarcliff Manor

Shopping trips in local area

Public agency (municipal government – recreation and parks depar tment)

8:30 AM – 3:00 PM, Tuesdays (Mall) & Thursdays (Thornwood food shopping)

Older adults

Demandresponse; door to door; also will use Ride Connect if needed

1 vehicle (16 passenger)

City of New Rochelle

City of New Rochelle and adjacent areas for shopping

Public agency (municipal government – office on aging)

Two days per week

Older adults

Demandresponse

2 vehicles

Public Agency

Monday – Friday 4:00AM – 3:40AM Weekend 4:00AM – 3:40AM

General Public

Unlimited

Commuter Rail

1,357 vehicles available for maximum service for the whole agency*

General Public

Unlimited

Fixed-Route Bus

329 FixedRoute Vehicles

Demandresponse

60 vehicles

Fixed Route Bus – Commuter Bus

N/A

Unlimited

Municipal or Community Services Bedford Town and incorporated Village

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PROVIDER/ SERVICE

Within city limits

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Public agency (municipal government – senior center)

Mondays to dr. offices by club members, weekly grocery trips, Wednesdays to Senior Ctr, Thursdays shopping trips or outings.

Older adults

Demandresponse, plus Taxi Subsidy: Vouchers pro- Senior van vide eligible 12/13 seniors with $4 seats people toward each taxi ride up to 15 vouchers each month.

Public agency (municipal government – senior center)

8:00 AM – 4:00 PM, Monday – Friday Senior Center; 9:00 AM – 12:00 PM for shopping W, TH; 8:00-9:00 a.m. Medical Appointments Mon *one way only

Older adults

Demandresponse

2 vehicles

Older adults

Demandresponse

10 vehicles

City of White Plains

Transpor t to senior centers within the city of White Plains, shopping

City of Yonkers

Transpor t to senior centers within the City of Yonkers; shopping trips within City

Public agency (municipal government – office on aging)

8:45-10:45 a.m.Mon-Fri Medical Appointments; 8:30-10:30 a.m food shopping Mon-Fri; Senior Center 9:30 a.m-1:30 p.m. M-F

City of Peekskill

Transpor t to senior centers within the City of Peekskill; shopping within City and surrounding areas

Public agency (municipal government – parks and recreation depar tment)

9:00 AM – 2:00 PM, Monday – Friday; 1:30 PM – 4:00 PM for shopping Tues & Thurs.

Older adults

Demandresponse

2 vehicles

Croton-onHudson

Shopping trips within local areas only

Public agency (municipal government – recreation depar tment)

9:00 AM – 12:00 PM, Mon & Weds

Older adults (60+ residents only)

Demandresponse

1 vehicle

Public agency (municipal government – recreation depar tment)

10:00 AM – 3:00 PM, Monday – Friday, Tuesdays & Older Fridays grocery adults (50+) shopping; Medical Monday 9-11 one way

Demandresponse

6 vehicles;2 24+ passenger bus; 4 14 passenger incl. wheelchair lift

Dobbs Ferry and Ardsley villages cooperative program

Within village limits to senior centers, shopping

WWWWWWWWWWWWWWWWWW

City of Rye

SERVICE AREA

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TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-12

TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) PROVIDER/ SERVICE

WWWWWWWWWWWWWWWWWW

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

Within town limits

Public agency (municipal government)

4 days/week to medical appointments in AM, Weds to Shopping Centers, and a van daily to senior center activities

Within town and village limits to senior centers

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Demand Response plus a Taxi subsidy (50% discount with fare cap)

N/A

Public agency (municipal government – depar tment of community services)

Mon- Friday 9-2 to senior centers; shopping on Wednesdays; medical transOlder por tation on adults Monday- Thursday mornings & Monday, Tuesday PM

Demandresponse

1 vehicle

Within village limits to senior centers, shopping

Public agency (municipal government – depar tment of senior citizen programs)

9:00 AM – 3:00 PM, Monday – Friday; 12:00 PM – 2:00 PM for shopping(from senior center) Mon, Thurs, Fri,

Demandresponse

1 vehicle

Within town village Ossining Town and limits to seand Village nior centers, shopping

Public agency (municipal government – senior services depar tment)

9:00 AM – 3:00 PM,

Demandresponse

2 vehicles

Harrison

Mamaroneck Town and Larchmont Village

Mt. Kisco

Monday – Friday

Pleasantville

Older adults (60+)

Older adults

Demand-response plus Taxi 3 vehicles subsidy; half fare discount

Older adults

Within village limits to senior centers, shopping

Public agency (municipal government – depar tment of senior programs)

No limitation

Public agency (municipal government – depar tment of senior programs)

10:00 AM – 2:00 PM, Monday - Friday to senior center Older & Medical adults Appointments, shopping Thursdays;

Daily

Older adults

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Taxi subsidy; discount on individual trips (limN/A ited number of tickets sold per month)

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Public agency (municipal government)

Daily, 10:00 AM – 2:00 PM

Older adults

No limitation

Public agency (municipal government – parks and recreation depar tment)

Daily

Older adults

Taxi subsidy; $2.00 discount

N/A

Rye Brook

Village limits and surrounding local areas to senior centers; shopping

Public agency (municipal government – senior citizens programs)

9:00 a.m. & 10:00 a.m. pickup - 2:00 p.m. Tues & Thursdays to Senior Center & Home; 10:3011:30 Shopping Tues & Thurs; Variable Wednesday recreational trips & times

Older adults

Demandresponse

1 vehicle/ no more than 20 passengers

Tarrytown

Senior centers & Medical Appointments

Public agency (municipal government)

8:00 AM – 3:30 PM, Monday – Older Friday; shopping every other adults week*

Demandresponse

1 vehicle

Town of Eastchester

Transpor t to senior centers, shopping within Town of Eastchester limits

Public agency (municipal government – depar tment of senior programs)

9:00 AM – 3:30 PM, Monday – Friday Medical; Older Shopping Weds, adults Thurs, Friday

Demandresponse

2 vehicles (1 van, 1 car)

Town of Mt. Pleasant

Within town limits to senior centers, shopping

Public agency (municipal government – office of older adults)

10:00 AM – 3:00 PM, Monday – Friday from home to Senior Center only. Tuesdays to Supermarket

Older adults

Demandresponse

3 vehicles

Town of Nor th Castle

Within town limits to senior centers, shopping

Public agency (municipal government – depar tment of senior citizens)

8:00 AM – 3:00 PM, four days per week

Older adults

Demandresponse

1 vehicle

Pelham

Peekskill

WWWWWWWWWWWWWWWWWW

No limitation

Taxi subsidy; discount on individual trips (limN/A ited number of tickets sold per month)

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TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-14

TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) PROVIDER/ SERVICE

SERVICE AREA

WWWWWWWWWWWWWWWWWW

Town of Nor th Salem

Within town limits to senior centers, shopping

Town of Somers

Within town limits; shopping within town limits and surrounding areas

Town of Yorktown

Town of Greenburgh

Town of Lewisboro

Within town limits to senior centers, shopping

Greenburgh & Neighboring Towns & Villages

Within town limits and surrounding areas for shopping

ORGANIZATION SERVICE HOURS TYPE

Public agency (municipal government – office of senior citizen programs)

Monday-Friday 10-2 to Senior Center; Shopping Monday& Fridays 10-3; Library Every other Tuesday 11:00-12:00; Medical

ELIGIBLE RIDERS

Older adults

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Demandresponse

6 vehicles

Public agency (municipal government – senior center)

M-Fr 10-2 to Senior Center; Shopping Mon& Fri 10-3; Library 60 Every other +Older Tues11:0012:00; Medical Residents Appts T, W, TH, 10:003:00

Demandresponse

6 vehicle

Public agency (municipal government – recreation depar tment)

9:00 AM – 1:00 PM Monday – Friday to senior centers; Tuesdays until 2:00 for shopping; Monday 9:00 shopping pickup from Beaver Ridge &Wednesdays Jefferson Village ; Medical Appointments Monday- Friday*

Older adults

Demandresponse

6 vehicles

Public agency (municipal government – office for the aging)

9AM – 5 PM Monday – Friday various recreational activities; 9-11 a.m. shopping Tuesday & Friday

Older adults

Demandresponse

4 vehicles

Public agency (municipal government – recreation depar tment)

9-5 MondayFriday Medical appointments only; 9:00- 3:30 Older Tuesdays shop- adults ping; 9:00-3:00 Wednesdays Senior Meeting

Demandresponse

2 vehicles/ 1 for shopping and senior meeting / 1 for medical appointments

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

10:00 AM – 3:00 PM daily, anytime on weekends

Westchester County

Public agency (county government)

Village of Pound Ridge

Village of Scarsdale

Tuckahoe

Westchester County Office for the Disabled

Older adults and/or persons with disabilities

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Taxi subsidy; one-third regular price

N/A

6:00 AM – 11:00 PM, Mon- Persons day – Saturday with dis8:00 AM – 8:00 abilities PM, Sunday

Demandresponse

60 vehicles

Shopping trips within local area

Public agency (municipal government – recreation and parks depar tment)

9:00-11:00 AM Wednesdays

Older Adults

Demandresponse

1 vehicle

Medical Trips only

Public agency

Medical appointments Mon-Friday only

Older adults

taxi subsidy

1 vehicle

Nonprofit (Family Services of Westchester)

9:00 AM – 5:00 PM, Monday – Friday (evening/week- Older end if volunteers adults have notice)

Demandresponse

1 bus, plus volunteer drivers/vehicles

Private Non-Profit Providers

RideConnect

Transpor t within Westchester County (as well as info & referrals)

CHOICE of New Rochelle

Westchester County (portions)

Private nonprofit organization

Varies

Clients in agency programs (Disabilities & over 65)

Clearview School Day Treatment Program

Westchester, Putnam,& Rockland, NYC, Bronx, Manhattan, Dutchess & Orange counties

Private nonprofit corporation

8:00 AM – 4:00 PM, Monday Friday

Clients par ticipating in agency programs.

Demandresponse

Demandstation, response using 41minivans agency paid wagon drivers

WWWWWWWWWWWWWWWWWW

No limitation

Public agency (municipal government)

ELIGIBLE RIDERS

C-15

TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

C-16

TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY) PROVIDER/ SERVICE

SERVICE AREA

WWWWWWWWWWWWWWWWWW

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

Private nonprofit organization

Older adults, persons with low income, persons with disabilities, and other clients par ticipating in more than 50 agency programs

Family Services of Westchester and Putnam

Westchester and Putnam counties

Jawonio, Inc.

Rockland County (por tions of WestchesPrivate nonter County profit corpora(Mount tion Vernon, Peekskill, Yonkers, and Ossining)

Riverdale Mental Health Association

Westchester County (Yonkers, Cor tlandt, Eastchester, Pelham, and Scarsdale), the Bronx, and por tions of Manhattan (East Harlem, Harlem, Inwood, Morningside Heights, Upper West Side, and Washington Heights)

Private nonprofit organization

7:30 AM 0 5:30 PM, Monday Friday

Persons dis24 hours/7 days with abilities per week regardless of age

Not repor ted

Populations with behavioral, psychological and social difficulties that may include older adults, persons with low income, and persons with disabilities

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

TRIP PURPOSE

MODE OF SERVICE

Demandresponse as arranged by staff

VEHICLE FLEET SIZE

37 vehicles

Demandresponse using 119 vehicles agency staff

Subsidies/ reimbursements to customers who arrange their own transpor tation

None

PROVIDER/ SERVICE

ORGANIZATION SERVICE HOURS TYPE

Por tions of Westchester and Putnam counties (South of 287: Yonkers, Bronxville, Eastchester, New Rochelle – to 272 Bedford Rd, Mount Kisco, Private nonNor th of profit organi287: Upper zation Westchester, Lower Putnam, Brewster, Yorktown, Mount Kisco, Ossining, & Peekskill to 272 Bedford Rd Mount Kisco

7:00 AM – 6:00 PM, Monday – Friday 10:00 AM – 8:00 PM, Saturday - Sunday

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

WWWWWWWWWWWWWWWWWW

Richmond of New York

SERVICE AREA

Clients par ticipating in agency programs

Demandresponse using 10 vehicles paid staff

N/A

Private Providers 148 Medicaid NEMT providers contracted through Medical Answering Services

Westchester

Private provid- Varies ers

Medicaid recipients

Medical

Taxis, ambulettes, wheelchair accessible vehicles, stretchers, ambulances

299 licensed taxi or limousine companies

Westchester and nearby areas

Private provid- Varies ers

Unlimited

Taxis, black cars, limousines

N/A

NY Waterway

Ossining in Westchester County to Haverstraw in Rockland County

Private provider

Unlimited

Ferry

34 vehicles*

Monday – Friday 5:509:30PM

C-17

TABLE C 5, CONT: WESTCHESTER COUNTY TRANSPORTATION PROVIDERS (LOWER HUDSON VALLEY)

Table C 6: WESTCHESTER COUNTY PROVIDERS AND TARGET POPULATIONS (LOWER HUDSON VALLEY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

145,683

3,469

NUMBER OF PERSONS WITH DISABILITIES 84,092

PERSONS WITH A DISABILITY PER PROVIDER 2,002

C-18

C-2 NEW YORK CITY C-2.1 NEW YORK CITY

Table C 7: NEW YORK CITY TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

NNNNNNNNNNNNN

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

7 days / 24 hours

Unlimited

Subway, Local Rail, Bus

12,768 Total Vehicles

General Public Transit Metropolitan Transpor tation Authority (MTA)

Manhattan, Bronx, Public Transit Queens, Brooklyn, and Agency Staten Island

Staten Island Ferry

Manhattan and Staten Island

days / 24 Municipal DOT 7hours

Unlimited

Ferry Boat

8 Ferries

MTA Staten Island Railway

Staten Island

Public Transit Agency

7 days / 24 hours

Unlimited

Rail – Local Service

63 Total Vehicles

MTA MetroNor th Railroad

Trains between Grand Central Station and suburban New York and Connecticut

Public Transit Agency

7 days / 24 hours

Unlimited

Rail – Commuter Service

1,284 Total Vehicles

MTA Long Island Rail Road

Trains between Penn Station and Long Island

Public Transit Agency

7 days / 24 hours

Unlimited

Rail – Commuter Service

1,165 Total Vehicles

Por t Authority Trans-Hudson

Trains between Manhattan Transit and neighbor- Public Agency ing communities and New Jersey

7 days / 24 hours

Unlimited

Subway

475 Total Vehicles

NJ TRANSIT

Trains between NYC, New Jersey and Philadelphia

Public Transit Agency

Monday – Friday 5:00AM – 12:00AM Weekend 6:00AM – 8:00PM

Unlimited

Rail – Commuter Service Fixed Route – Commuter and Local Bus

3,895 Total Vehicles

Transit Access-A-Ride New York City Public Agency

Monday – Friday 5:00AM – 12:00AM Weekend 6:00AM – 8:00PM

Persons with disabilities

Unlimited

Americans with 2,045 Total Disabilities Vehicles Paratransit

Medical

Taxis, ambulettes, wheelchair accessible vehicles, stretchers, ambulances

Private Providers 434 Medicaid NEMT Providers

Provid- Varies New York City Private ers

Medicaid recipients

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

N/A

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Bronx, Brook- Private Car lyn, Queens, Staten Island Companies

24 Hours

Unlimited

Taxis

6,365 licensed SHL vehicles

Yellow Cabs

Car New York City Private Companies

24 Hours

Unlimited

Taxis

13,524 licensed yellow taxi vehicles

Luxury Vehicles

Car New York City Private Companies

24 Hours

Unlimited

Private cars and limos

4,550 licensed vehicles

Black Cars

Car New York City Private Companies

24 Hours

Unlimited

Black cars and other private cars

63,699 licensed vehicles

Paratransit Operators

Car New York City Private Companies

24 Hours

Unlimited

Accessible vans

654 licensed vehicles

Commuter Vans

Car New York City Private Companies

24 Hours

Unlimited

Commuter vans

747 licensed vehicles

Dollar Vans

New York City, Long Island, Lower Hudson Valley, New Jersey

Private Van and Bus Companies

Varies

Unlimited

Vans and buses

N/A

Ferry

New York City, Long Island, Lower Hudson Valley, New Jersey

Private Ferry Services

Varies

Unlimited

Ferries

N/A

NNNNNNNNNNNNN

Street Hail Livery (SHL)

C-19

TABLE C 7, CONT: NEW YORK CITY TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-20

C-2.2 THE BRONX

Table C 8: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

TTTTTTTTT

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Private NonProfit

Older Adults

Any purpose

N/A

Bronx Jewish Community Council

Bedford Park, Concourse, Co-op City, Riverdale

City Island Community Center

Eastchester Bay, Co-op City, Pelham Private NonBay, Throgs Profit Neck, Westchester South

M-F 8AM – 1PM Older Adults

Medical and Social Services

N/A

Coop City Senior Lunch and Recreation

Eastchester Bay, Co-op City, Pelham Private NonBay, Throgs Profit Neck, Westchester South

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Jewish Home and Hospital

Bronx

N/A

Older Adults

Agency day services

N/A

Individuals with developmental disabilities

Day services

N/A

Institute of Applied Human Bronx Dynamics

Mid Bronx Project Homebound

Private NonProfit

Concourse Village, East Concourse, Highbridge, Mt. Eden, West Concourse Fordham, Morris Private NonHeights, Mt. Profit Hope, University Heights, Bathgate, Belmont, Bronx Park South, East Tremont, West Farms

Concourse, Mid Bronx Senior Citizens Highbridge, Morrisania, Council, Inc. Tremont

Private NonProfit

M-F 9AM – 3:30PM

M-F 8AM – 6PM Older Adults

Medical and social N/A activities

Older Adults M-F 8AM – 4PM with Medicare insurance only

Agency programs and medical purposes

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

N/A

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Private NonProfit

M-F 9AM – 5PM Older adults

Medical and Social Services

N/A

Nor theast Bronx Senior Citizen Center

Eastchester Bay, Co-op City, Pelham Private NonBay, Throgs Profit Neck, Westchester South

M-F 9AM – 4PM Older Adults

Medical and Social Services

N/A

RAIN Boston Road Senior Center

Bronxdale, Laconia, Morris Park, Pelham Gardens, Pelham Parkway, Van Nest

M-F 8:30AM – 4:30PM

Older Adults

Medical and Social Services

N/A

RAIN Middletown Senior Center

Eastchester Bay, Co-op City, Pelham Private NonBay, Throgs Profit Neck, Westchester South

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Medical and Social Services

N/A

Baychester, Co-op City, RAIN East Eastchester, Chester Senior Morris Park, Center Parkchester, Soundview, Throgs Neck

Private NonProfit

M-F 7:30AM – 3:30PM

Aged 60+ and nonMedicaid; Also should not be able to use public transportation

RAIN Nereid Senior Center

Baychester, Eastchester, Edenwald, Ol- Private Noninville, Wake- Profit field, Williamsbridge, Woodlawn

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

RAIN Boston Secor Senior Center

Baychester, Eastchester, Edenwald, Ol- Private Noninville, Wake- Profit field, Williamsbridge, Woodlawn

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

TTTTTTTTT

Neighborhood Shopp

Hunts Point, Longwood, Claremont, Crotona Park East, Morrisania, Bathgate, Baychester

C-21

TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-22

TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE

TTTTTTTTT

Riverdale Senior Services

SERVICE AREA

Riverdale

ORGANIZATION SERVICE HOURS TYPE

Private NonProfit

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

M-F 8AM – 4PM Older Adults

Agency programming plus N/A other trips as available Shuttle from transit to Senior Center; Demand response to Senior Center programs

N/A

Riverdale YMYWHA

Bronx, Riverdale

Private NonProfit

Shuttle 8:30AM – 9:30AM Demand Response 8AM – 3:30PM (approximate)

SEBCO Senior Programs

Hunts Point, Longwood

Private NonProfit

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Thomas L Guess Community Senior Center

Bathgate, Belmont, Bronx Private NonPark South, East Tremont, Profit West Farms

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Tri-Center Transpor tation

Bedford Park, Kingsbridge Heights, Norwood, Kingsbridge, Feldston, Marble Hill, Nor th Riverdale, Riverdale, Spuyten Duyvel

M-F 9AM – 5PM Older Adults

Medical and Social Services

N/A

Private NonProfit

Older Adults

Residential and day habilitation program par ticipants only

United Cerebral Palsy of New York City

Bronx, Brooklyn, Manhat- Private Nontan & Staten Profit Island

24 hours per day, 7 days per week

WHIST So. Bronx Transpor tation

Melrose, Mott Haven, Por t Morris, Hunts Point, Longwood, Claremont, Crotona Park East, Morrisania

M-F 9AM – 5PM Older Adults

Private NonProfit

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Schedules developed based on N/A individual needs

Medical and Social Services

N/A

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Daughters of Jacob Geriatric Center Frances Schervier Home & Hospital

VEHICLE FLEET SIZE

Unconfirmed

Private NonProfit

N/A

Older adults

Agency programming

N/A

Unconfirmed

Private NonProfit

N/A

Older adults

Agency programming

N/A

Various

N/A

Unconfirmed

Private NonProfit

N/A

Older adults, Persons with disabilities, Persons with low income

Morningside House Nursing Unconfirmed Home

Private NonProfit

N/A

Older adults

Agency programming

N/A

163rd St. Improvement Council

Unconfirmed

Private NonProfit

N/A

Persons with low income

Various

N/A

Casa Promesa

Unconfirmed

Private NonProfit

N/A

Persons with HIV/ AIDS

Agency programming

N/A

Unconfirmed

Private NonProfit

N/A

Persons with low income

Job training, employment

N/A

Older adults, Persons with disabilities and low income

Various

N/A

Claremont Tenants Association

MBD Community Housing Corp.

Belmont Ar thur Avenue LDC

Unconfirmed

Private NonProfit

Table C 9: â&#x20AC;&#x2030;THE BRONX PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

154,001

4,813

NUMBER OF PERSONS WITH DISABILITIES 188,207

PERSONS WITH A DISABILITY PER PROVIDER 5,881

TTTTTTTTT

PROVIDER/ SERVICE

C-23

TABLE C 8, CONT: THE BRONX TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-24

C-2.3 BROOKLYN

Table C 10: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

BBBBBBBB

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Bay Ridge Center

Bay Ridge, Dyker Heights, For t Hamilton

Private Non Profit

M-F 8AM – 4:30PM

Older Adults

Medical and Social Services

N/A

Bridge Street Senior Citizens Program

Bedford Stuyvesant, Stuyvesant Heights, Tompkins Park Nor th

Private Non Profit

T, Th & F 9AM – 3PM

Older Adults

Social Services

N/A

CCNS Pete McGuiness Senior Center

Greenpoint, Williamsburg

Private Non Profit

M-F 8:30AM – 4:30PM

Older Adults

Social and Medical N/A Services

Bay Ridge, Dyker For t CCNS Narrows Heights, Hamilton, Senior Center Bath Beach, Bensonhurst, Mapleton

Private Non Profit

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

CCNS Nor thside Senior Center

Greenpoint, Williamsburg

Private Non Profit

M-F 8AM – 4PM Older Adults

Social Services

N/A

CCNS The Bay Senior Center

Gerritsen Beach, Manhattan Beach, Sheepshead Bay

Private Non Profit

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Grace Agard Harewood Transpor tation Nutrition Services

Boerum Hill, Brooklyn Heights, Clinton Hill, Downtown Brooklyn, For t Greene, Fulton Ferry

Private Non Profit

M-F 8AM – 5PM Older Adults

Social and Medical N/A Services

M-F 8:30AM – 6:30PM; Sat 9AM – 2PM

Medical and Social Services

Crown Heights Nor th, Prospect Heights, For t Green Crown Crown Heights Heights Senior South, Pros- Private Non Services pect Leffer ts Profit (For t Greene Gardens, Council) Wingate, East Flatbush, Farragus, Remsen Village, Rugby

Older Adults

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

N/A

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Crown Heights Nor th, Prospect Heights

Private Non Profit

M-F 9AM – 5PM Older Adults

Social Services

N/A

For t Green Senior Action Center (For t Greene Council)

Bergen Beach, Canarsie, Flatlands, Georgetown, Marine Park, Mill Basin, Mill Island

Private Non Profit

M-F 8AM – 5PM Older Adults

Medical and Social Services

N/A

Brooklyn Heights, Carroll Gardens

Private Non Profit

M-F 9:30AM – 4PM

Aged 60+ and Social and unable to Medical N/A use public Services transportation

Bergen Beach, Millennium Canarsie, Development (formerly Mil- Flatlands, lennium Senior Georgetown, Marine Park, Services) Mill Basin, Mill Island

Private Non Profit

M-F 7:30AM – 4:30PM

Older Adults

Social Services

N/A

Bergen Beach, Canarsie, Flatlands, Georgetown, Marine Park, Mill Basin, Mill Island

Private Non Profit

M-F 8AM – 4PM Older Adults

Social Services

N/A

M-Th 9AM – 5PM F 9AM – 2pm

Medical appointments, senior centers, social services, shopping

N/A

Heights and Hills, Inc.

JASA HES

Jewish Community Council of Greater Brooklyn/ Coney Island (Project Relief Kings County Transpor tation) Sheepshead Bay, Manhattan Beach, Bergen Kings Bay YM- Beach, Gravesend, YWHA Midwood, Marine Park, Mill Basin and par ts of Coney Island

Private Non Profit

Older Adults

M-F 9AM – 5PM Older Adults

Primarily to programs but also trips for N/A personal errands and shopping

BBBBBBBB

For t Green Grant Square Senior Center (For t Greene Council)

C-25

TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-26

TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE

SERVICE AREA

BBBBBBBB

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

Private Non Profit

Persons with developmental disabilities

Older Adults served by day program or physically frail and living in catchment area

Otsar Family Services

Williamsburg, Boro Park Gravesend, Crown Heights, Flatbush, Kings Highway, Park Slope, Midwood, Kensington, Marine Park

New York Memory Center (formerly Park Slope Geriatric)

Bay Ridge, Brooklyn Heights, Carroll Gardens, Crown Heights, Flatbush, Park Slope, Prospect Heights, Red Hook, Sunset Park and Windsor Terrace

Private Non Profit

M-F 8:30AM – 4PM

East New York, HighPenn Wor tman land Park, Senior Center New Lots, Spring Creek, Starrett City

Private Non Profit

M-F 8AM – 4PM Older Adults

VEHICLE FLEET SIZE

N/A

Primarily to programs but also trips for N/A personal errands and shopping

Medical and Social Services

N/A

Program related; Services and Community Outings

N/A

Program Development Services

Bay Ridge, Dyker Heights, Bensonhurst

rivate Non Profit

M-F, 9AM – 2PM

Prospect Hill Senior Services

Carroll Gardens, Cobble Hill, Gowanus, Park Slope, Red Hook

Private Non Profit

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Bushwick

Private Non Profit

M-F 8AM – 4PM Older Adults

Medical and Social Services

N/A

Ridgewood Bushwick Senior Center

Evidence of developmental disability

TRIP PURPOSE

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

TRIP PURPOSE

Older Adults

Medical services, community activities, personal errands, various purposes

VEHICLE FLEET SIZE

United Cerebral Palsy of New York City

Bronx, Brooklyn, Manhat- Private Non tan, Staten Profit Island

24/7

Wayside Tompkins Park Senior Center

Bedford Stuyvesant, Stuyvesant Heights, Tompkins Park Nor th, East New York, Highland Park, New Lots, Spring Creek, Starrett City, Brownsville, Ocean Hill

Private Non Profit

UCP-NYC residential and day Social M-F 8AM – 4PM habilitation Services program par ticipants

N/A

Young Israel of Midwood Senior Center

Flatbush, Kensington, Midwood

Private Non Profit

M-Th 8:30AM – 4:30PM; F 8:30AM – 1:30PM

N/A

Abram Residence (Metro NY)

Unconfirmed

Private Non Profit

Unconfirmed

Private Non Profit

Persons with mental health issues and drug addiction

N/A

Agency programs

N/A

Adult Resources Center – ARC (formerly Unconfirmed Adult Retardates Center, Inc.)

Private Non Profit

Persons with disabilities

N/A

Agency programs

N/A

Boro Park YMYWHA

Unconfirmed

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Brooklyn ChineseAmerican Association

Unconfirmed

Private Non Profit

Older adults and persons with N/A disabilities

Community Services

N/A

START Treatment & Recover Centers (formerly Addiction Research & Treatment Corp)

Older Adults

Social Services

N/A

BBBBBBBB

ELIGIBLE RIDERS

C-27

TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-28

TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

BBBBBBBB

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Diana Jones Innovative Senior Center

VEHICLE FLEET SIZE

Unconfirmed

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Farragut Houses Senior Center

Unconfirmed

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Hebrew Academy for Special Children

Unconfirmed

Private Non Profit

Persons with disabilities

N/A

Agency programming

N/A

Homecrest Community Service – Social Adult Day Care

Unconfirmed

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Unconfirmed

Private Non Profit

Persons with disabilities

N/A

Agency program, some community/quality of life trips

JCC of Greater Coney Island Unconfirmed Homecare

Private Non Profit

Older adults

N/A

Agency Programming

Private Non Profit

Older adults, persons with disabilities persons with low income

N/A

Medical appointments and N/A services

Lutheran Medical Center Unconfirmed

Private Non Profit

Older adults, persons with disabilities persons with low income

N/A

Medical appointments and N/A services

Paul J Cooper Center for Human Services Inc.

Unconfirmed

Private Non Profit

N/A

Pesach Tikvah

Unconfirmed

Private Non Profit

N/A

Remsen Neighborhood Senior Center

Unconfirmed

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Shorefront YH- Unconfirmed YWHA

Private Non Profit

Older adults

N/A

Agency Programming

N/A

Triumphant Full Gospel Unconfirmed Assembly, Inc.

Private Non Profit

Institute for Community Living

Kingsbrook Jewish Medical Center

Unconfirmed

N/A

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

N/A

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Unconfirmed

Private Non Profit

N/A

Wayside Baptist Church

Unconfirmed

Private Non Profit

N/A

Medical appointments and N/A services

Wyckoff Heights Medical Center

Unconfirmed

Private Non Profit

Older adults, persons with disabilities persons with low income

Table C 11: â&#x20AC;&#x2030;BROOKLYN PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

302,335

6,299

NUMBER OF PERSONS WITH DISABILITIES 248,709

PERSONS WITH A DISABILITY PER PROVIDER 5,181

BBBBBBBB

Urban Resource Institute

C-29

TABLE C 10, CONT: BROOKLYN TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-30

C-2.4 MANHATTAN

Table C 12: MANHATTAN TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

MMMMMMMMM

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

ARC XVI For t Washington

Upper Manhattan

Hamilton Grange

Hamilton Heights, Man- Private Non hattanville, Profit Morningside Heights

Lenox Hill Senior Center (St. Peters)

East Side (Gramercy Park, Murray Hill, Peter Cooper, Stuyvesant Park/Town, Sutton Place, Tur tle Bay, Tudor City, Lenox Hill, Roosevelt Island, Yorkville)

Lenox Hill Transpor tation Program

East Side (Gramercy Park, Murray Hill, Peter Cooper, Stuyvesant Park/Town, Sutton Place, Tur tle Bay, Tudor City, Lenox Hill, Roosevelt Island, Yorkville)

New York Foundation for Senior Citizens – Community Arranged Resident Transpor tation Project Rain Inwood Senior Center

Private Non Profit

24/7

Aged 50+

All trips

N/A

M-F 8:30AM – 5PM

Older Adults

Medical, shopping and Social Services

N/A

Private Non Profit

7 days 8AM – 4PM

Senior centers, Older medical adults appoint60+ ments, living in shopping, N/A catchment personal area errands and recreation

Private Non Profit

Older adults M-F 9AM – 5PM 60+ living in catchment area

Upper West and East Side, Midtown, West Village, East Village, Greenwich Village , Lower East Side

Private Non Profit

M-F 9AM 3:45PM

Older Adults 60+ (with difficulty using public transportation)

Inwood, Washington Heights

Private Non Profit

M-F 8AM – 4PM Older Adults

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

VEHICLE FLEET SIZE

Medical and Social Services

N/A

Medical and planned programs at senior centers, and appointments.

N/A

Medical and Social Services

N/A

PROVIDER/ SERVICE

Union Settlement Transpor tation

Manhattan

East Harlem

ORGANIZATION SERVICE HOURS TYPE

Private Non Profit

Manhattan between W Washington 110th and W Heights InStreet wood Services 220th from the and Transpor- Hudson River tation (WHIST) to the Harlem River

Private Non Profit

Beacon of Hope House

N/A

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

Clients – persons M-F 9AM – 5PM with disabiliSat/Sun 12 – ties, older 7pm adults and homeless persons

Primarily to agency and agency programming

N/A

M-F 9AM – 5PM Older Adults

Medical and Social Services, and programming trips

N/A

M-F 8:30AM – 4:30PM

Medical appointOlder adults and ments, senior persons centers, with disadult abilities day care centers

N/A

Private Non Profit

N/A

Adults with mental illness

N/A

Canaan Senior N/A Service Center

Private Non Profit

N/A

Older adults

N/A

Isabella Home

N/A

Private Non Profit

N/A

Older adults

N/A

Roosevelt Island Senior Center

N/A

Private Non Profit

N/A

Older adults

N/A

Service Program for Older N/A People (SPOP)

Private Non Profit

N/A

Older adults

N/A

Village Care of New York

Private Non Profit

N/A

Older adults

N/A

Weston United

N/A

Private Non Profit

N/A

Persons with low income – homeless and mentally ill

YM & YWHA of Washington Heights

N/A

Private Non Profit

N/A

Older adults

MMMMMMMMM

The Bridge

SERVICE AREA

C-31

TABLE C 11, CONT: MANHATTAN TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-32

Table C 13: MANHATTAN PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY)

MMMMMMMMM

NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

302,335

12,093

NUMBER OF PERSONS WITH DISABILITIES 157,426

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PERSONS WITH A DISABILITY PER PROVIDER 6,297

C-33

C-2.5 QUEENS

Table C 14: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Jamaica

Private Non Profit

M-F 8AM – 4PM Older Adults

Medical and Social Services

Allen Housing Corporation

South Jamaica

Private Non Profit

M-F 8:30AM – 4:30PM

Older adults

Medical and Social Services

CCNS Nor theast Queens Senior Center

Nor theast Queens

Private Non Profit

M-F 9:00AM – 5:00PM

Older Adults

Medical and Social Services

CCNS Woodhaven Senior Services

Kew Gardens, Richmond Hill, Woodhaven, How- Private Non ard Beach, Lindenwood, Profit Ozone Park, South Ozone Park

M-F 9AM – 5PM Older Adults

Medical and Social Services

CCNS Woodside Senior Services

Hunters Point, Sunnyside, Woodside, Glendale, Maspeth, Middle Village, Ridgewood

Private Non Profit

M-F 9AM – 5PM Older Adults

Medical and Social Services

CCNS Seaside

Rockaway Peninsula

Private Non Profit

M-F 8:30AM – 4:30PM

Older Adults

Medical and Social Services

Elmcor Senior Center

East Elmhurst, Jackson Heights, Nor th Corona, Elmhurst, South Corona

Private Non Profit

M-F 9AM – 5PM Older Adults

Social Services

Allen AME Senior Transpor tation

VEHICLE FLEET SIZE

QQQQQQ

PROVIDER/ SERVICE

C-34

TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

QQQQQQ HANAC EastWest Connection

Astoria, College Point, Corona, East Elmhurst, Elmhurst, Flushing, Private Non Jackson Profit Heights, Long Island City, Maspeth, Sunnyside, Woodside

M-F 6:30AM – 2:30PM

Older Adults aged 60+ living in community and purgeograph- All poses ically or physically unable to use public transportation

Middle Village Older Adult Center

Central-west Queens

Private Non Profit

M-Th 8AM – 4PM; F 8AM – 1PM

Older Adults

Medical and Social Services

JASA Brookdale Village Senior Center

Rockaway Peninsula

Private Non Profit

M-F 8:30 – 4:30PM

Older Adults

Medical and Social Services

M-F 8:30AM – 4:30PM

Person with disability or older adult living in Queens that cannot afford transportation

Medical appointments, senior centers, shopping, education, enter tainment, special events

Persons with disabilities

For agency programs and medical purposes

Jamaica Services Program for Older Adults (JSPOA)

Queens Village, Jamaica, Cambrie Heights, South Jamaica, Hollis, Laurelton & Rosendale

Korean American Association for Rehabilitation of the Disabled (KAARD)

Queens and some par ts of Lower Hudson and Long Island

Pomonok Senior Center

Bay Terrace, Clearview, College Point, Flushing, Queensboro Hill, Whitestone, Briarwood, Fresh Private Non Meadows, Profit Hillcrest, Holliswood, Jamaica Estates, Kew Gardens Hills, Pomonok, Utopia

Private Non Profit

M-Sat 8:30AM – 2PM

M-F 8AM – 4PM Older Adults

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Medical and Social Services

VEHICLE FLEET SIZE

SERVICE AREA

Queens Community House Senior Services

Forest Hill, Rego Park

Private Non Profit

M-F 9AM – 5PM Older Adults

Medical and Social Services

Queensbridge/ Riis Senior Center

Astoria, Long Island City, Steinway

Private Non Profit

M-F 8AM – 3PM Older Adults

Medical and Social Services

Rochdale Village Senior Center

Hollis, Jamaica, St. Albans, Springfield Gardnen Nor th

Private Non Profit

M-F 9AM – 4PM Older adults

Social Services

Private Non Profit

M-F 8AM – 4PM Older adults

Medical and Social Services

Older adults

Medical and Social Services

Hollis, Rober t Couche Jamaica, Senior Citizen St. Albans, Center Springfield Garden Nor th

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Samuel Fields YM & YWHA

Nor thern Queens – Bay Terrace, Bayside, Whitestone & Flushing

Private Non Profit

Demand Response – M-F 8AM – 4pm; Fixed-route, 3 times a week 8AM – 11AM

SNAP of Eastern Queens (includes SNAP Rosedale Senior Citizen’s Club)

Bellaire, Bellrose, Brookville, Cambria Heights, Floral Park, Private Non Glen Oaks, Profit Laurelton, New Hyde Park, Queens Village, Rosedale

M-F 8:30AM – 4:30PM

Older Adults

Medical and Social Services

Sunnyside Community Services

Astoria, Corona, Elmhurst, Jackson Heights, Long Island Private Non City, MasProfit peth, Middle Village, Ridgewood, Sunnyside, Woodside

M-Sat 8AM – 6PM

Older adults aged 60+ in need of transportation; Older adults with disability

Agency programs and medical transportation

VEHICLE FLEET SIZE

QQQQQQ

PROVIDER/ SERVICE

C-35

TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

C-36

TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

PROVIDER/ SERVICE

QQQQQQ

United Hindu Cultural Council Senior Center

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

Kew Gardens, Richmond Hill, Woodhaven, How- Private Non ard Beach, Lindenwood, Profit Ozone Park, South Ozone Park

Central Queens YMYWHA*

Private Non Profit

Cerebral Palsy Transpor t*

Private Non Profit

Community Center of Rockaway Peninsula*

Private Non Profit

Empower Institute for the Mentally Retarded*

Private Non Profit

Haitian-Americans United for Progress*

Private Non Profit

Hillside Hospital Division of Long Island Jewish Medical Center*

Private Non Profit

Institute for Puer to Rican/ Hispanic*

Private Non Profit

Jamaica Hospital Nursing Home*

Private Non Profit

Jewish Board of Family and Child Services*

Private Non Profit

Margaret Community

Private Non Profit

Polish Organization to Minister Our Own Community

Private Non Profit

ELIGIBLE RIDERS

M-F 9AM – 5PM Older Adults

Persons with Disabilities

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

TRIP PURPOSE

Social Services

VEHICLE FLEET SIZE

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

VEHICLE FLEET SIZE

C-37

TABLE C 14, CONT: QUEENS TRANSPORTATION PROVIDERS (NEW YORK CITY)

QQQQQQ

Promoting Specialized Care and Health*

Private Non Profit

QSAC, Inc.*

Private Non Profit

Rochdale Senior Center

Private Non Profit

Older Adults

Agency programming

Senior Citizens Organization of Dorie Miller*

Private Non Profit

Older Adults

Agency programming

South Jamaica Service for Family & Child*

Private Non Profit

Trinity Senior Services

Private Non Profit

Older Adults

Agency programming

Trump Pavilion for Nursing*

Private Non Profit

Table C 15: â&#x20AC;&#x2030;QUEENS PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

300,885

7,164

NUMBER OF PERSONS WITH DISABILITIES 215,644

PERSONS WITH A DISABILITY PER PROVIDER 5,134

C-38

C-2.6 STATEN ISLAND

Table C 16: STATEN ISLAND TRANSPORTATION PROVIDERS (NEW YORK CITY) *NTD Reporting 2015

SSSSSSSSSSSSS

PROVIDER/ SERVICE

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Staten Island

Educational Institution

M-F 7AM – 11PM

General public – but focus on low income

Travel to/from Staten Island

Community Agency for Senior Citizens Staten Island Staten Island

Private Non Profit

M-F 8:30AM – 4pm

Older adults Various aged 65+

CYO Senior Guild Lunch

Staten Island

Private Non Profit

M-F 7AM – 3PM Older Adults

Jewish Community Center of Staten Island

Staten Island

Private Non Profit

Older M-F 8AM – 4PM adults All aged 60+

College of Staten Island

SERVICE AREA

Community Resources Staten Island Staten Island

Social Services

Private Non Profit

Persons with developmental disabilities

Various

Agency programming and quality of life trips Social Services

Staten Island Center for Independent Living

Staten Island

Private Non Profit

N/A

Persons with disabilities

Staten Island Community Services – Friendship Clubs

Staten Island

Private Non Profit

M-F 7:30AM – 3:30PM

Older Adults

Older adults and persons disM-F 8AM – 5PM with abilities who do not have Medicaid

Medical appointments at hospital

Staten Island University Hospital

Staten Island

Private Non Profit

Catholic Youth Organization Senior Guild Lunch

Staten Island

Private Non Profit

Older adults

Agency programming

Staten Island Friendship Club

Staten Island

Private Non Profit

Older adults

Agency programming

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

VEHICLE FLEET SIZE

PROVIDER/ SERVICE

Staten Island

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Private Non Profit

Persons with mental illness, persons Various with low income and immigrants

VEHICLE FLEET SIZE

SSSSSSSSSSSSS

Project Hospitality

SERVICE AREA

Table C 17: â&#x20AC;&#x2030;STATEN ISLAND PROVIDERS AND TARGET POPULATIONS (NEW YORK CITY) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

64,173

4,278

NUMBER OF PERSONS WITH DISABILITIES 45,282

C-39

TABLE C 16, CONT: STATEN ISLAND TRANSPORTATION PROVIDERS (NEW YORK CITY)

PERSONS WITH A DISABILITY PER PROVIDER 3,019

C-40

C-3 LONG ISLAND C-3.1 NASSAU COUNTY

Table C 18: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) *NTD Reporting 2015

NNNNNNNNNNNNN

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

M-F. 7:00 AM 11:00 PM Sat, 8:00 AM - 9:00 PM Sun, 9:00 AM – 6:30 PM. All other times, Able-Ride only provides trips that star t & end within ¾ mile of fixed-route service that is operating at the time the customer wishes to travel

People with disabilities who are unable to use fixedroute bus service for some or all of their trips due to a disability

All types

MODE OF SERVICE

VEHICLE FLEET SIZE

General Public Transit

Able-Ride

Within Nassau County. Also from Nassau County to points east in Suffolk County or points west in NYC by transferring to Suffolk County Accessible Transit or NYC’s Access-ARide

Nassau Inter-County Express

Nassau County, Select points in western Queens

Unlimited

MTA Long Island Rail Road

Suffolk County, Nassau County, Brooklyn, Queens, Manhattan

Unlimited

ADA Paratransit

493 Vehicles

Municipal or Community Services

Long Beach Transit

City of Long Beach

Municipal Service

City of Glen Cove

Food shopping shuttle from Glen Cove Senior Community Service Center

Municipal Service

Daily, 5:00 AM – 5:00 PM

ADAeligible individuals –must have a disability that prevents use of fixedroute services

All types

Older adults

Food shopping

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

14 Vehicles

PROVIDER/ SERVICE

SERVICE AREA

Town of Nor th Hempstead

Most Nor th Hempstead communities

Town of Nor th Hempstead Project Independence Taxi Program for seniors, and Town buses for seniors.

Town of Nor th Hempstead (TONH)

Town of Oyster Bay

Most Oyster Bay communities

ELIGIBLE RIDERS

Municipal Service

Older adults

TRIP PURPOSE

Older adults Six to eight runs through per day a reservation system

Food shopping, mall shopping, community centers, special events

Municipal Service

Town of Nor th HempProject Indestead pendence (PI) residents, Taxi for medi60+, cal operates through throughout the Town's week, PI Taxi for 311 Call food shopping Center. runs twice a Please week. Buses for call (516) social groups, 869-6311 senior centers from & nutrition sites outside have multiple of the runs per day. Town to reach the 311 Call Center.

PI Taxi provides discounted nonemergency medical appointment trips, and free food shopping to local shopping centers, when reserved at least a day ahead through the 311 Call Center. TONH buses provides trips to social group meetings, senior centers, nutrition sites and TONH events.

Municipal Service

Shopperâ&#x20AC;&#x2122;s bus runs twice weekly from Bayville to Syosset

Shopping (malls) Food shopping

Municipal Service

Older adults

MODE OF SERVICE

VEHICLE FLEET SIZE

NNNNNNNNNNNNN

Town of Hempstead Depar tment of Senior Enrichment

ORGANIZATION SERVICE HOURS TYPE

C-41

TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

C-42

TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE

SERVICE AREA

NNNNNNNNNNNNN

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

Private Non Profit

Persons with a developmental disability, age 21 and older, who are clients of agencies that contract with CFR*

TRIP PURPOSE

Private Non-Profit Providers

Rides Unlimited of Nassau & Suffolk*

Nassau, Suffolk, Queens, and Kings counties

Glen Cove, Hempstead, Nor th Hempstead, Oyster Bay

Private Non Profit

Developmental All of Nassau Disabilities County Institute

Private Non Profit

St. Charles Hospital

Family Residences and Essential Enterprises, Inc.

Select areas of Nassau County

FISH of Wantagh Volunteer Driver Program

From Wantagh, Nor th Wantagh, Bellmore, and Nor th Bellmore to Mineola, Massapequa, Merrick, Seaford

Private Non Profit

M-F, 6:00 AM – 6:00 PM

Persons within a designated radius of the hospital who have no other means of transportation

Medical

M-F, 7:00 AM – 5:00 PM

Persons with disabilities

Daily, 7:00 AM – 7:00 PM

Individuals with mental and/or physical disabilities who are enrolled with FREE

Day programs

Senior residents of Wantagh, Nor th Wantagh, Bellmore, and Nor th Bellmore

Medical trips are given priority

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

MODE OF SERVICE

VEHICLE FLEET SIZE

PROVIDER/ SERVICE

SERVICE AREA

Marion & Aaron Gural JCC

Jewish Association for Services for the Aged

St. Charles Hospital

Rides Unlimited of Nassau & Suffolk*

Hempstead – Hewlett, Woodmere, Cedarhurst, Lawrence, Inwood, Lynbrook, Valley Stream

ELIGIBLE RIDERS

Private Non Profit

Senior residents and residents Local with disabilities of medical New Hyde trips Park and Garden City Park

Private Non Profit

M-F 9:00 AM – 5:00 PM, Sun 10:00 AM – 3:00 PM

JCC programs Older and adults and activities, persons outings to with disNYC and abilities eastern Long Island

M-F, 9:00 AM – 2:00 PM

Individuals above age 60; for this service, customers may not be Medicaid clients

Medical

Private Non Profit

Persons within a designated radius of the hospital who have no other means of transportation

Medical

Private Non Profit

Persons with a developmental disability, age 21 and older, who are clients of contracting agencies

Varies ac- Demand cording to Response and contract Fixed Route

Long Beach peninsula into surrounding Private Non communities on South Profit Shore of Nassau County

Glen Cove, Hempstead, Nor th Hempstead, Oyster Bay

Nassau, Suffolk, Westchester, and NYC

M-F, 6:00 AM – 6:00 PM

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

NNNNNNNNNNNNN

FISH of New Hyde Hyde Park Vol- New Park, Garden unteer Driver City Park Program

ORGANIZATION SERVICE HOURS TYPE

C-43

TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

N/A

C-44

TABLE C 18, CONT: NASSAU COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

NNNNNNNNNNNNN

Private Providers 270 Medicaid NEMT providers shared between Nassau and Suffolk

Nassau and Suffolk

Private Transpor tation Providers

Varies

Medicaid recipients

Medical

Taxis, ambulettes, WAVs, ambulances

N/A

Taxis and limousines

Nassau

Private Transpor tation Providers

Varies

Unlimited

Taxis, blackcars, limousines

N/A

Table C 19: NASSAU COUNTY PROVIDERS AND TARGET POPULATIONS (LONG ISLAND) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

213,518

11,862

NUMBER OF PERSONS WITH DISABILITIES 113,837

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PERSONS WITH A DISABILITY PER PROVIDER 6,324

C-45

C-3.2 SUFFOLK COUNTY

Table C 20: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND) *NTD Reporting 2015

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

MODE OF SERVICE

VEHICLE FLEET SIZE

Suffolk County Suffolk Transit (SCT) County

Public Transpor tation Agency

7 Days, 5:30 AM – 9:00 PM

Unlimited

Fixed RouteLocal Bus

157 Vehicles

Huntington and transfer Huntington point with Area Rapid SCT just over Transit (HART) the Huntington/Smithtown line

Public Transpor tation Agency

M-F, 6:00 AM – 8:00 PM Sa, 9:00 AM – 8:00 PM

General Public

Unlimited

Fixed RouteLocal Bus

12 Vehicles

M-F, 6:00 AM – 8:00 PM Sa, 9:00 AM – 8:00 PM

ADAeligible individuals TransportationUnlimited disadvantaged, non-driving elderly residents

ADA Paratransit 13 Vehicles

Unlimited

Rail-Commuter Service

General Public Transit

Huntington Area Rapid of HunTransit (HART) Town tington – Special Needs Service

Public Transpor tation Agency

Suffolk County, Nassau County, Brooklyn, Queens, Manhattan

Public Transpor tation Agency

MTA Long Island Rail Road

Suffolk County Depar tment of Public Works, Transpor tation Division -Suffolk County Accessible Transpor tation (SCAT)

Babylon, Brookhaven, East Hampton, Hunting- Public Transton, Riverpor tation head, Shelter Agency Island, Smithtown, Southampton, Southold

Unlimited

M-F; 6:00 AM – 8:30 PM Sat, 7:00 AM– 8:30 PM

Individuals with permanent or temporary disabilities that All types prevent use of SCT fixedroute services

M-F – 7:00 AM – 3:30 PM

Medical Nutrition RecreOlder ation adults and Shopping persons Personal with disneeds abilities Social services Senior day care

Municipal or Community Services

Town of Brookhaven Jitney Service

Town of Brookhaven

Municipal Provider

1165 System wide commuter cars

ADA Paratransit 157 Vehicles

SSSSSSSSSSSSSS

PROVIDER/ SERVICE

C-46

TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE

SSSSSSSSSSSSSS

Town of Islip, Depar tment of Human Services, Senior Citizen Division

Town of Islip Disabled Services/ Therapeutic Recreation

SERVICE AREA

Town of Islip

Town of Riverhead, Town of Senior Citizens Riverhead Services

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

Municipal Provider

Medical Nutrition Older Recreadults age ation 60 and Shopping over and Personal persons needs with disSocial abilities services Senior day care

Municipal Provider

M-F, 8:00 AM – 3:00 PM

TRIP PURPOSE

M, W, F 9:00 AM – 3:00 PM

Persons with disabilities

Medical Shopping Social services Personal business

M-F, 7:45 AM – 3:30 PM

Older adults who are unable to drive themselves and/or are without a vehicle

Senior Center Grocery shopping Medical Personal business

Medical Shopping Personal business Social services

Town of Baby- Town of lon Senior Citi- Babylon zen Division

Municipal Provider

Older adults and persons with disabilities residing in Babylon

Town of East Hampton Senior Services

Town of East Hampton

Municipal Provider

Older adults

Town of Shelter Island Senior Services

Town of Shel- Municipal ter Island Provider

Older Adults

Medical Shopping

Town of Smithtown Senior Citizen Division

Town of Smithtown

Municipal Provider

Older Adults

Medical Shopping Personal Banking Government Services

Town of Southampton Senior Citizen Division

Town of Southampton

Municipal Provider

Older Adults

Medical Shopping

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

MODE OF SERVICE

VEHICLE FLEET SIZE

PROVIDER/ SERVICE

Town of Southhold

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Municipal Provider

Older Adults

Medical Shopping Nutrition

Private Non-Profit Providers Developmental Suffolk Disabilities County Institute

Educational Assistance Corporation (EAC) , Inc., under contract to Suffolk County Dept. of Social Services

Family Residences and Essential Enterprises, Inc.

Federation of Organizations

Independent Group Home Living Program, Inc.

Suffolk County

Private Non Profit

M-F, 7:00 AM – 5:00 PM

Persons with disabilities

7 days a week

Individuals receiving assistance from the Suffolk County Dept. of EmploySocial ment Services Child care and participating in Suffolk County Dept. of Labor programs

Daily, 7:00 AM – 7:00 PM

Individuals with mental and/or physical disabilities who are enrolled with FREE

M-Sat, 7:00 AM – 3:00 PM

Senior volunteers in Senior Suppor t Service Programs M/A Mental Health program clients

M-Sat, 7:00 AM – 6:00 PM

Individuals with mental retardation or developmental disabilities

Day programs

Day treatment programs

MODE OF SERVICE

VEHICLE FLEET SIZE

SSSSSSSSSSSSSS

Town of Southold Senior Citizen Division

SERVICE AREA

C-47

TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

C-48

TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE

SERVICE AREA

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

SSSSSSSSSSSSSS

Commack Senior Center Y - JCC

Based on membership

Private Non Profit

Center members

Trips to center for nutrition, exercise, lectures, enter tainment

The Community Programs Center of Long Island

Babylon, Brookhaven, Islip, and Smithtown

Private Non Profit

M-F, 7:00 AM – 6:00 PM (different areas are served on different days)

Seniors and individuals with disabilities

Social Adult Day Services

M-F, 7:30AM – 5:00 PM

Adults with severe or persistent mental illness and older adults who participate in day treatment programs

Day treatment programs

M-F, 9:00 AM 2:00 PM

Individuals above 60 years old

Trips to JASA Senior Center and shopping

M-F, 5:30 AM – 9:30 PM Sat, 8:00 AM – 5:00 PM

Persons with disabilities who attend programs for which Maryhaven provides transportation

Medical Employment and training Community outings Other

M-F, 7:30 AM – 9:30 PM

Adolescents and adults par ticipating in Par tial Hospitalization Psychiatric Programs

Medical

Babylon, Family Service Huntington, League, Inc. Islip, Smithtown

Jewish Association for Services for the Aged

Towns of Smithtown

Babylon, Brookhaven, Maryhaven RiverCenter of Hope Islip, head, Smithtown

John T. Mather Memorial Hospital

Brookhaven, Islip, Riverhead, Smithtown

Private Non Profit

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

MODE OF SERVICE

VEHICLE FLEET SIZE

PROVIDER/ SERVICE

ELIGIBLE RIDERS

TRIP PURPOSE

Private Non Profit

Persons within a designated radius of the hospital who have no other means of transportation

Medical

Private Non Profit

M-F, 8:00 AM – 6:00 PM Sat,-Sun, 9:00 AM – 5:00 PM

Formally homeless veterans in one of SCUV housing programs

Medical Social Services Fixedroute feeder trips

Private Non Profit

M, W; 8:30 AM – 7:00 PM T, Th, F; 8:30 AM – 5:00 PM Sat, 8:30 AM – 3:30 PM Sun, 11:00 AM – 5:30 PM

Adults in UCP Suffolk day and weekend day programs

Day programs

Little Flower Children and Family Services of New York

Wading River, Town of Riverhead, residential locations in Suffolk County

Private Non Profit

M-F, 8:00 AM – 5:00 PM (different types of trips provided at different times) Recreation outings, Grocery/ personal shopping within 15 miles of Wading River also in evening and on weekends

Island Nursing and Rehabilitation Center

No information provided in survey

Private Non Profit

N/A

Long Island Center for Independent Living

No information provided in survey

Private Non Profit

N/A

No informaPeconic Bay provided Medical Center tion in survey

Private Non Profit

N/A

Brookhaven, Huntington

Suffolk County Brookhaven, Huntington, United VeterRiverhead, ans (SCUV) Smithtown

United Cerebral Palsy of Greater Suffolk, Inc.

Babylon, Brookhaven, Huntington, Islip, Riverhead, Smithtown

Medical Day programs Older Recreadults and ation persons outings with disGrocery/ abilities personal shopping

MODE OF SERVICE

VEHICLE FLEET SIZE

SSSSSSSSSSSSSS

ORGANIZATION SERVICE HOURS TYPE

St. Charles Hospital

SERVICE AREA

C-49

TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

C-50

TABLE C 20, CONT: SUFFOLK COUNTY TRANSPORTATION PROVIDERS (LONG ISLAND)

PROVIDER/ SERVICE

SSSSSSSSSSSSSS

ORGANIZATION SERVICE HOURS TYPE

ELIGIBLE RIDERS

TRIP PURPOSE

Private Non Profit

M-F, 6:00 AM – 6:00 PM

Persons with a developmental disability, age 21 and older, who are clients of contracting agencies

Varies ac- Demand cording to Response and contract Fixed Route

N/A

33 Taxi Provid- Varies ers in Suffolk

Taxi Companies

Varies

Unlimited

Taxi

Varies

20 Non-Emergency Medical Transpor tation Providers

Suffolk

Ambulette and Bus Companies

Varies

Medicaid recipients

Medical

Ambulette and Bus

Varies

Hampton Jitney

Eastern Long Island with connecting Private Bus service to Company NYC and Nassau

7 Days, 4:00 AM to 12:00 AM Unlimited

Unlimited

Fixed Route – Commuter Bus

63 vehicles

Friday: 2:30 PM – 1:00 AM Saturday: 3:30 PM – 2:00 AM Sunday: 12:30 PM – 11 PM

Unlimited

Seasonal Private Local Bus

Rides Unlimited of Nassau & Suffolk*

SERVICE AREA

Nassau, Suffolk, Westchester, and NYC

MODE OF SERVICE

VEHICLE FLEET SIZE

Private Providers

The Hampton Hopper

Southeast Suffolk

Seasonal Private Bus Company

Unlimited

Table C 21: SUFFOLK COUNTY COUNTY PROVIDERS AND TARGET POPULATIONS (LONG ISLAND) NUMBER OF PUBLIC AND PRIVATE NON PROFIT PROVIDERS

NUMBER OF OLDER ADULTS

OLDER ADULTS PER PROVIDER

213,518

11,862

NUMBER OF PERSONS WITH DISABILITIES 113,837

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

PERSONS WITH A DISABILITY PER PROVIDER 6,324

D-1 ï»¿

Photo Source: NYC DOT

6-D PUBLIC INPUT: WORKSHOP AND SURVEY COMMENTS

D-1 LOWER HUDSON VALLEY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

COMMENTS (LOWER HUDSON VALLEY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

Accessible paths to bus stops

More service days/hours, more frequent service

Options for home health aides from NYC to surrounding counties

Accessible taxi services

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

Fewer trip and rider eligibility restrictions

More usable accessible fixed route service, or more information about how to use accessibility features

Access to train station for out of county trips

23 X

Table D 2: PUTNAM COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LOWER HUDSON VALLEY) SERVICES/ COORDINATION Expanded service hours

RideConnect provided transpor t to aides from train stations to clients homes

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

PPPPPPPPPPPPP

Table D 1: PUTNAM COUNTY CONDENSED NEEDS FROM WORKSHOP

D-3

D-1.1 PUTNAM COUNTY

D-1.2 ROCKLAND COUNTY

D-4

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

RRRRRRRRRRRRRRR

Either FR or P

Table D 3: ROCKLAND COUNTY CONDENSED NEEDS FROM WORKSHOP

Ride-hailing

COMMENTS (LOWER HUDSON VALLEY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

Better driver attitudes/training

More accessible and comfor table bus stops

Accessible paths to bus stops

More service days/hours, more frequent service

More accessible vehicles (more vehicles, better accessibility)

Better coordination among providers to share resources, promote services

Safer pedestrian environment

Increased funding for demand response services

Options for home health aides from NYC to surrounding counties

Accessible taxi services

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

Increased paratransit capacity

More affordable services

More reliable paratransit accessibility

Means of sharing 5310 vehicles of empty seats

Better bus stop signage and maps

32 X

12 X

10 X

8 X

7 7

3 3

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

COMMENTS (LOWER HUDSON VALLEY)

Other services

SERVICES/ COORDINATION Centralized service directory

Countywide paratransit service

Mobility management

New accessible vehicles through 5310 fund- P ing

Public outreach

Taxi vouchers

Travel training

Trip planning assistance

RideConnect provided transpor t to aides from train stations to clients homes

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

X X

BARRIERS

RRRRRRRRRRRRRRR

Table D 4: â&#x20AC;&#x2030;ROCKLAND COUNTY CONDENSED SOLUTIONS FROM WORKSHOP

D-5

D-1.3 WESTCHESTER COUNTY

D-6

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

WWWWWWWWWWWWWWWWWW

Either FR or P

Table D 5: WESTCHESTER COUNTY CONDENSED NEEDS FROM WORKSHOP

Ride-hailing

COMMENTS (LOWER HUDSON VALLEY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

More accessible and comfor table bus stops

Accessible paths to bus stops

Better coordination among providers to share resources, promote services

Options for home health aides from NYC to surrounding counties

Accessible taxi services

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

Safer, more comfor table paratransit transfer points

32 X

Table D 6: WESTCHESTER COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LOWER HUDSON VALLEY) SERVICES/ COORDINATION Expanded service hours

Mobility management

Service brochure

Taxi vouchers

RideConnect provided transpor t to aides from train stations to clients homes

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

X X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

D-2 NEW YORK CITY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

(NEW YORK CITY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

Better driver attitudes/training

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More accessible vehicles (more vehicles, better accessibility)

Better paratransit reliability and on-time performance

Better coordination among providers to share resources, promote services

Accessible taxi services

Reliable paratransit ETA

Safer, more comfor table paratransit transfer points

Cashless paratransit fare payment options

32 X

7 X

4 3 X

Table D 8: THE BRONX CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

SERVICES/ COORDINATION Access to transpor tation information in multiple languages, including ASL

Accessibility improvements for pedestrian safety

ACCESSIBILITY

INFORMATION X

TECHNOLOGY

FUNDING

BARRIERS

X X

TTTTTTTTT

Table D 7: THE BRONX CONDENSED NEEDS FROM WORKSHOP COMMENTS

D-7

D-2.1 THE BRONX

D-8 TTTTTTTTT

TABLE D 8, CONT: THE BRONX CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION Accessibility improvements for pedestrian wayfinding

ACCESSIBILITY X

Accessibility improvements for SBS machines -- Tactile strip to identify location, audible signal, beacon

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

Accessibility improvements to subway stations and bus stops

Accessible Pedestrian signals at intersections to assist blind and low vision pedestrians

Benches at bus stops

Bus accessibility improvements

Mobility Management Resource Guide - cen- O tralized transpor tation information

Coordination between transit providers

Expanded service hours

Local shopping shuttles

Local shuttle

Resources for transpor tation providers and stakeholders - NYC Mobility Management Conference

SBS bus accessibility features

Transit pass subsidies

Travel training - O&M training for blind and visually impaired individuals Vehicle and ride sharing

X X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

D-2.2 BROOKLYN

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

(NEW YORK CITY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Options for unserved/underserved areas

Better driver attitudes/training

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Better coordination among providers to share resources, promote services

Increased funding for demand response services

Accessible taxi services

More affordable services

Fare integration across provid- B ers

17 16

10 X

7 4 X

Table D 10: BROOKLYN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY) SERVICES/ COORDINATION

ACCESSIBILITY

Access to transpor tation information in multiple languages, including ASL

Accessibility improvements for pedestrian safety

Accessibility improvements for pedestrian wayfinding

Accessibility improvements to subway stations and bus stops

Accessible Pedestrian signals at intersections to assist blind and low vision pedestrians

INFORMATION

TECHNOLOGY

BARRIERS

X X

FUNDING

X X

BBBBBBBB

Table D 9: BROOKLYN CONDENSED NEEDS FROM WORKSHOP COMMENTS

D-9

D-10 BBBBBBBB

TABLE D 10, CONT: BROOKLYN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION Benches at bus stops

Bus accessibility improvements

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

Mobility Management Resource Guide - cen- O tralized transpor tation information

Coordination between transit providers

Expanded service area

Resources for transpor tation providers and stakeholders - NYC Mobility Management Conference

SBS bus accessibility features

Transit pass subsidies

Travel training - O&M training for blind and visually impaired individuals Vehicle and ride sharing

x X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

(NEW YORK CITY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Comprehensive source of information about all transportation options

Better driver attitudes/training

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More service days/hours, more frequent service

More accessible vehicles (more vehicles, better accessibility)

Better paratransit reliability and on-time performance

Better coordination among providers to share resources, promote services

Safer pedestrian environment

Accessible taxi services

22 X

12 X

Table D 12: MANHATTAN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY) SERVICES/ COORDINATION

ACCESSIBILITY

Access to transpor tation information in multiple languages, including ASL

Accessibility improvements for pedestrian safety

Accessibility improvements for pedestrian wayfinding

Accessibility improvements to subway stations and bus stops

INFORMATION X

TECHNOLOGY

FUNDING

BARRIERS

X X

MMMMMMMMM

Table D 11: MANHATTAN CONDENSED NEEDS FROM WORKSHOP COMMENTS

D-11

D-2.3 MANHATTAN

D-12 MMMMMMMMM

TABLE D 12, CONT: MANHATTAN CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

Accessible Pedestrian signals at intersections to assist blind and low vision pedestrians

Benches at bus stops

Bus accessibility improvements

Mobility Management Resource Guide - cen- O tralized transpor tation information

Coordination between transit providers

Resources for transpor tation providers and stakeholders - NYC Mobility Management Conference

SBS bus accessibility features

Transit pass subsidies

Travel training - O&M training for blind and visually impaired individuals Vehicle and ride sharing

x X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

YORK CITY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More accessible vehicles (more vehicles, better accessibility)

Better coordination among providers to share resources, promote services

Increased funding for demand response services

Transpor tation voucher program needed

32 X

23 X

10 X

Table D 14: QUEENS CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY) SERVICES/ COORDINATION

ACCESSIBILITY

Access to transpor tation information in multiple languages, including ASL

Accessibility improvements for pedestrian safety

Accessibility improvements for pedestrian wayfinding

Accessibility improvements to subway stations and bus stops

INFORMATION X

TECHNOLOGY

FUNDING

BARRIERS

X X

QQQQQQ

Table D 13: QUEENS CONDENSED NEEDS FROM WORKSHOP COMMENTS (NEW

D-13

D-2.4 QUEENS

D-14 QQQQQQ

TABLE D 14, CONT: QUEENS CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION Accessible Pedestrian signals at intersections to assist blind and low vision pedestrians

App for real-time paratransit ETA

Benches at bus stops

Bus accessibility improvements

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

X X

Mobility Management Resource Guide - cen- O tralized transpor tation information

Coordination between transit providers

Networking group for visually impaired riders

x X

Resources for transpor tation providers and stakeholders - NYC Mobility Management Conference

SBS bus accessibility features

Technology improvements - GPS, smar tphone fare payment, online travel information at kiosks

Transit pass subsidies

Travel training - O&M training for blind and visually impaired individuals

X X X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

(NEW YORK CITY)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

Better driver attitudes/training

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More service days/hours, more frequent service

Better paratransit reliability and on-time performance

Better coordination among providers to share resources, promote services

Safer pedestrian environment

Options for home health aides from NYC to surrounding counties

More affordable services

32 X

Table D 16: STATEN ISLAND CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY) SERVICES/ COORDINATION

ACCESSIBILITY

Access to transpor tation information in multiple languages, including ASL

Accessibility improvements for pedestrian safety

Accessibility improvements for pedestrian wayfinding

INFORMATION X

TECHNOLOGY

FUNDING

BARRIERS

X X

SSSSSSSSSSSSS

Table D 15: STATEN ISLAND CONDENSED NEEDS FROM WORKSHOP COMMENTS

D-15

D-2.5 STATEN ISLAND

D-16 SSSSSSSSSSSSS

TABLE D 16, CONT: STATEN ISLAND CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (NEW YORK CITY)

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

Accessibility improvements to subway stations and bus stops

Accessible Pedestrian signals at intersections to assist blind and low vision pedestrians

Benches at bus stops

Bus accessibility improvements

Mobility Management Resource Guide - cen- O tralized transpor tation information

Coordination between transit providers

Increased transit frequency during peak periods

Resources for transpor tation providers and stakeholders - NYC Mobility Management Conference

SBS bus accessibility features

Transit pass subsidies

Travel training - O&M training for blind and visually impaired individuals Vehicle and ride sharing

X X

x X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

D-3.1 NASSAU COUNTY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

COMMENTS (LONG ISLAND)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better paratransit routing and scheduling

Comprehensive source of information about all transportation options

Options for unserved/underserved areas

Better driver attitudes/training

More accessible vehicles (more vehicles, better accessibility)

Better paratransit reliability and on-time performance

Increased funding for demand response services

Options for home health aides from NYC to surrounding counties

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

Reliable paratransit ETA

Increased paratransit capacity

More affordable services

Safer, more comfor table paratransit transfer points

Means of sharing 5310 vehicles of empty seats

Solutions to barriers experienced by providers--insurance, timeliness of 5310 funding, safety of car-sharing services

Continued traditional paratransit reservations, fare payment options

Better access to paratransit reservations systems; continued traditional access

32 X

10 X

2 X

NNNNNNNNNNNNN

Table D 17: â&#x20AC;&#x2030;NASSAU COUNTY CONDENSED NEEDS FROM WORKSHOP

D-17

D-3 LONG ISLAND

D-18 NNNNNNNNNNNNN

Table D 18: NASSAU COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LONG ISLAND) SERVICES/ COORDINATION Inter county connections

Countywide paratransit service

Technology improvements - GPS, smar tphone fare payment, online travel information at kiosks

Inter county connections

ACCESSIBILITY

INFORMATION

x X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING

BARRIERS

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services Either FR or P

Ride-hailing

COMMENTS (LONG ISLAND)

Other services

*Total number of comments for all counties combined

SERVICES/ COORDINATION

ACCESSIBILITY

TECHNOLOGY

FUNDING

BARRIERS

NUMBER OF COMMENTS*

Better driver attitudes/training

LIRR and subway station accessibility/real-time info about accessibility

More accessible and comfor table bus stops

Accessible paths to bus stops

More service days/hours, more frequent service

Better coordination among providers to share resources, promote services

Increased funding for demand response services

Options for home health aides from NYC to surrounding E counties

INFORMATION

22 X

X X

10 X

Accessible taxi services

Easier arrangements for transferring between paratransit providers (intercounty or interstate)

More usable accessible fixed route service, or more information about how to use accessibility features

Solutions to barriers experienced by providers--insurance, timeliness of 5310 funding, safety of car-sharing services

Continued traditional paratransit reservations, fare payment options

Better access to paratransit reservations systems; continued traditional access

More compatible technology systems among providers

SSSSSSSSSSSSSS

Table D 19: â&#x20AC;&#x2030;SUFFOLK COUNTY CONDENSED NEEDS FROM WORKSHOP

D-19

D-3.2 SUFFOLK COUNTY

D-20 SSSSSSSSSSSSSS

Table D 20: SUFFOLK COUNTY CONDENSED SOLUTIONS FROM WORKSHOP COMMENTS (LONG ISLAND) SERVICES/ COORDINATION Coordinated medical appointment times

Expanded fixed route service hours

Fare-free, door-to-door service for seniors

Joint 5310 vehicle applications

ACCESSIBILITY

INFORMATION

X B

Use of app for trip routing

X X

Use of TNCs

Volunteer driver program

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING

Paratransit software sharing agreement Technology improvements - GPS, smar tphone fare payment, online travel information at kiosks

TECHNOLOGY

X X

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

BARRIERS

D-4.1 ALL COUNTIES

Table D 21: WORKSHOP COMMENTS (ALL COUNTIES, SORT BY COUNTY)

ACCESSIBILITY

INFORMATION

Plan to move to fare payment by smar t phone rather than tickets will not be good for seniors and some people with disabilities

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Nassau

Email or text about vehicle’s ETA would be helpful

Nassau

When something goes wrong, can’t get anyone on phone, or get incorrect information (seniors not picked up after picnic, daughter was still at program although Able-Ride said she had been dropped off at home)

Nassau

In times where drivers did not repor t for shifts, some users were not notified or were given incorrect information

Nassau

Services have been cut back due to privatization; waiting times increased

Reliability of para-transit (AbleRide) to get customers to destination on time is poor.

Nassau

People get left waiting for rides that never show up. Program staff who wait with stranded clients aren’t paid for their time

Nassau

Very late pickups – sometimes a couple of hours

Nassau

Better routing for paratransit trips is needed; travel times are long

Nassau

Services have been cut back due to privatization; service areas decreased

Nassau

Services for people with disabilities have been cut in par ts of Nassau County—no one can get to Lido Beach on Able-Ride (contraction of service area from county-wide to ¾ mile corridor after transition from MTA to Nassau County). Affects access to programs.

Nassau

Services are limited within Long Beach

Nassau

Bus stops are far away

Nassau

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Some routes require users to travel great distances or for long stretches of time, up to three hours in a single X direction. For some users this is prohibitively physically demanding.

Nassau

Home health aides who work with seniors can’t get to work in Nassau County from NYC

Nassau

Some pick up/drop off locations are unsafe, users have been left on the side of busy roads and isolated areas, even at night

Nassau

Able-Ride just bought new vehicles—there’s no room to turn a wheelchair around in the vehicle; riders should have been consulted

Nassau

Maintenance of existing vehicles needs improvement

Nassau

Acquiring ADA compliant vehicles is a challenge for some providers

Nassau

Services are not coordinated—5310 vehicles are not shared, or not fully X utilized

Nassau

8-10 5310 vehicles (operated by Office for the Aging?) are not used between 10:00 and 2:00; federal regulations prohibit shared use by ARC (this is not true)

Nassau

Lack of interjursidictionality prevents users from taking advantage of nearby systems

Nassau

Can transfer between Able-Ride and SCAT; Able-Ride will schedule

Nassau

People knew of 511NY but some hadn’t used it; can only get information about one provider at a time

Internet, technology presents a barrier for some people with disabilities and seniors; information in a combination of formats is best

The telephone-based reservation system is unreliable, and impedes ease of access to services. ReserX vation phone calls can take up to 40 minutes State funds take too long to come in

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Seniors who live in apar tments have to wait downstairs

Nassau

Different services operate on different schedules, creating inequality of access

Nassau

MTA’s reduced fare program operates regionwide

Nassau

Seniors become isolated when they stop driving

Nassau

Travel training in NYC is provided through the Dept. of Education

Nassau

Uber and Lyft – accessibility is an issue, insurance is a barrier

Nassau

Suffolk

Indirect or inefficient routes are a frequent complaint. Routes are gen- X erally designed, services dispatched using Trapeze software

Suffolk

Services are limited within Smithtown

Suffolk

No real public transit for our Island (Shelter Island?)

Suffolk

Public transit and para transit do not operate county wide; many individu- X als do not have access to transportation services

Suffolk

Several rural or semi-rural areas of Suffolk County are not 5310-eligible, nor do they have any public X transit access through SCT. In par ticular, Shelter Island and Fishers Island are in this difficult position

Suffolk

Overall, Able-Ride is a fabulous system that provides good service for most

Uber/Lyft can be used as non-ADA paratransit. However, some seniors aren’t comfor table with the requirements of new TNC’s, especially credit cards and smar tphone applications. These requirements present major barriers to widespread adoption of TNCs as non-ADA paratransit. SCAT rides can have long travel times due to circuitous routing

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Many human services transpor tation providers cannot cross municipal boundaries and have restrictive policies on which trip purposes are eligible. Many also are for residents of said municipality only. For example, grocery shopping or work trips are often covered, but discretionary trips are generally not

Suffolk

People can’t get to bus stops—too far to walk to main roads from residences or final destinations

Suffolk

SCT fixed-route transit routes are spaced very far apar t, there is generally a low density of stops and little/no redundancy of service. This makes using transit difficult if your origins/destinations don’t correspond exactly to the posted schedule.

Suffolk

There is a critical shor tage of home health aides in Suffolk County, mainly because of transpor tation issues. Most health aides come from NYC or Nassau and have difficulty X accessing their places of work by public transit. Generally, their employers do not subsidize the cost of their transpor tation

Suffolk

Is a shared-ride service for home health aides viable (e.g. UberPool from NYC to Suffolk)

Suffolk

Riders generally want longer span of service for (for both SCT and SCAT), shor ter reservation windows for SCAT. Current service span is 6am-830pm M-F, 7am-6pm Sat/ Sun.

Suffolk

SCAT paratransit unlikely to help riders who need regular trips to the same destination, such as dialysis or physical therapy patients who have multiple appointments per week. Lack of coordination for dialysis patients is a significant issue countywide.

Suffolk

Many bus stops are not accessible. These conditions deter many ADAeligible riders from taking fixedroute transit.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Roads often lack sidewalks, crosswalks. You need to be quite able-bodied to even access regular bus stops. Missing sidewalks make paths of travel inaccessible in many places. These conditions deter many ADA-eligible riders from taking fixed-route transit.

Suffolk

Walkability is a significant, ongoing impediment to mobility, especially in village downtown areas that are perceived to be more walkable. Cobblestone pavers, long crossing distances, and lack of sidewalks and crosswalks are significant accessibility problems.

Suffolk

Stops often lack shelter from bad weather.

Suffolk

Most taxi cabs are not ADA-accessible, making them of little use to people with disabilities.

Suffolk

Most LIRR stations are ADA-accessible, especially the high-ridership hub stations (e.g. Ronkonkoma). However, the following stations are known to have accessibility issues like grade-level railroad crossings: Brentwood, Belford, Medford, Sayville.

Suffolk

SCAT may not know which stations are accessible, and the onus is on the rider to know. However, this presents challenges, such as when elevators are out of service or ramps are blocked. Lots of SCAT-eligible riders (older adults) prefer to get curb-to-curb service from SCAT, even if they are physically capable of taking fixed-route transit. This may be because they donâ&#x20AC;&#x2122;t enjoy walking to bus stops or prefer the perceived cer tainty of reserved rides over relying on bus schedules which arenâ&#x20AC;&#x2122;t always reliable

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

SCAT riders are able to transfer to Able Ride (Nassau County) and can go to a par ticular school in Nassau X County, but Able Ride won’t come into Suffolk County. SCAT arranges scheduling for transfers to Able Ride

Suffolk

Likewise, efficiency of dispatching when common origins/destinations are requested is a big issue. Human services transpor tation providers and paratransit operators alike need a better means to coordinate/pool similar trips. Some doctors and clinics make an effor t to cluster appointments to reduce wasteful/ redundant SCAT trips, though there is room for improvement.

Suffolk

We need a human-services version of 511 trip planning app. - Some providers use it, but many do not.

Lack of access to technology (internet, computer, smar t phone) is a barrier for some seniors

Suffolk

We need to provide better maps, online information about all transportation services provides, including human services transpor tation.

Suffolk

Few seniors use trip planning apps.

Suffolk

Social workers often refer ADAeligible clients to SCAT paratransit even when fixed-route transit is perfectly viable/available for their needs. This is because the social workers themselves are generally unfamiliar with public transit in the areas in which they work.

Suffolk

Some communities use 511 and Google Maps (for SCT service).

Suffolk

211 service operates in the county, but not clear whether or how much transpor tation information is provided

Suffolk

Riders are not using apps for trip planning (moveit), but Southold Dept. of Human Services uses an app to route trips

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

-Uber/Lyft can be used as non-ADA paratransit. However, some seniors aren’t comfor table with the requirements of new TNC’s, especially credit cards and smar tphone apX plications. These requirements present major barriers to widespread adoption of TNCs as non-ADA paratransit.

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

Taxis generally provide poor quality customer service in Suffolk County. -Cabs are regulated by Suffolk County TLC, which vets taxi drivers and companies, conducts drug testing, background checks. Similar to a medallion system. In the past, individual municipalities licensed the cab companies. -Many cab operators/drivers do not like picking up riders with Medicaid vouchers, as the reimbursement they receive is not good. Many cabs who do accept these vouchers provide poor customer service due to the captive clientele. -Many seniors are not comfor table with cab companies for these reasons and prefer senior transpor tation providers who have more training and experience transpor ting older adults. -Eastern Suffolk Transpor tation Company is a new, for-profit paratransit operator that has improved service in the area.

TCC

Suffolk

Many human services organizations avoid providing transpor tation, even though their clients/members demand it, because the insurance risk is too great or they cannot afford to insure their drivers.

Suffolk

Car-sharing is generally not recommended for non-ADA paratransit, since many seniors are ineligible to drive. It’s a safety issue

Suffolk

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SERVICES/ COORDINATION

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TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

SCT uses Trapeze and Google Ear th to schedule SCAT trips; Suffolk County Office for People with Disabilities, which does eligibility for SCAT, uses Access for customer records; systems don’t talk to each other which can make transfers cumbersome.

More often, riders are directed to city services (especially if municipal paratransit is available). Suffolk Transit (SCT) provides its SCAT paratransit service within the entire County, not just a ¾ mile within bus stops as is required by ADA. Span of service is 6:00 AM – 8:30 PM Monday-Friday, 7:00 AM – 6:00 PM Saturday/Sunday. Customer satisfaction with SCAT is generally high, especially since the service expanded countywide

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Suffolk

SCT bus vehicles are wheelchair accessible, though as par ticipants noted, accessing non-ADA, fixedroute transit requires several insurmountable hurdles to some disabled individuals and older adults with mobility impairments

Suffolk

Most LIRR stations are ADA-accessible

Suffolk

Suffolk County Office for People with Disabilities does screening of applicants for SCAT

Suffolk

Remaining paratransit service is provided by Medicaid-eligible nonemergency medical transpor tation (NEMT) or other human services transpor tation providers (e.g. nonprofits, municipal, private/for-profit providers

Suffolk

Since early 2016, SCAT ADA Paratransit now operates county-wide instead of in a ¾ mile boundary – huge improvement. Shelter Island does not receive service, however. - Sunday service is also new

Suffolk

Previous high levels of SCAT trip denials have been addressed

Suffolk

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Taxi services are available, but people don’t have a level of comfor t with them

Suffolk

Reliable transpor tation is crucial for disabled job seekers, and for selfreliance/independence

Suffolk

Uber operates in Suffolk County, although East Hampton has banned it; more likely to be arranged for seniors by adult children rather than seniors themselves

Suffolk

Using Uber for paratransit trips comes up for discussion at Suffolk County Disability Advisory Board meetings. Consensus is that Uber/Lyft aren’t a good fit for ADA paratransit because they often don’t represent any real cost savings. Most of the operating costs of paratransit are drivers’ wages, fuel, which Uber/Lyft must also recover through fare payment. TNCs wouldn’t really resolve the operating cost issue. Providing additional vouchers for NEMT supplied by Uber/Lyft may be a possibility. (This would require SCT to par tner with Uber/Lyft to coordinate, however). A previous par tnership tried to coordinate Suffolk-based transpor tation to Stony Brook that failed.

Suffolk

Ambulette service is costly

Suffolk

County Office for People with Disabilities and SCAT have entered into a software-sharing agreement, with a joint Trapeze account. This and other tech. par tnerships could help to reduce waste/redundancy in trip dispatching.

Town of Southold (Dept. of Human Services) operates vehicles to take seniors to appointments and grocery shopping; travels outside of town (goes to Stony Brook) but has to turn down 1-2 trips a day for each trip provided

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Denial of service for paratransit riders used to be a major problem in the SCAT system in years past, leading to federal oversight. There are now relatively few denials

Suffolk

Suffolk County Dept. of Aging provides some funding to towns for essential senior trips; most of those services don’t cross town lines

Suffolk

Suffolk County Dept. of Aging provides capital assistance for service to senior nutrition programs and home-delivered meals and the towns pay operating costs; those vehicles can be used for other services at other times

Suffolk

Suffolk County Dept. of Aging par tnered with San Simeon nursing and rehab facility when they applied for a 5310 vehicle

Suffolk

Doctors cluster appointments for regular patients using Town of Southold’s service

Suffolk

Manhattan

MHS

Suffolk County Dept. of Aging answers a lot of calls about bus system; refers callers to SCT, SCAT, and towns

Transpor tation for individuals with disabilities needs more funding

Pedestrian Planning: there needs to be more thought on how pedestrians commute and what’s needed to cross safely

There are many people who rely on home care providers, but the home health aides have a last mile issue. Cabs are often the only way to access some locations, but those are prohibitively expensive for many

Putnam

MHS

There is a concentration of transit is in the eastern par t of the county, though there is a shuttle in the summer between Beacon and Cold Spring on the west side of the county.

Putnam

MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

- No east-west connection across the county - Buses go to train stations in the east, but not in the west - Destinations are typically in CT or Westchester County

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Putnam

MHS

There is a Âž mile service area for Paratransit services, with no service on the west side of the county. - Large par t of the west par t of the county is made up of parkland, X including a large forest. - The summer shuttle is not fixed route so there is no paratransit in the west side of the county

Putnam

MHS

Little available service exists in between Cold Spring and the eastside of the county

Putnam

MHS

One to two hour headways on bus routes - The shuttles and bus routes run on X the hour rather than more frequently - One route runs only every other hour (even hours

Putnam

MHS

One route does not have Saturday service

Putnam

MHS

No routes are available on Sunday - Additionally, timing is an issue with PART Paratransit, given limited hours

Putnam

MHS

Most other available services are offered as medical transpor tation - Senior Resources has a number of vehicles and drivers - Users must be over 60 and the ride must be for medical transpor tation. - The County recently received a new vehicle for seniors and veterX ans, and its largely used for veteran transpor tation. - Little to no service available for people with disabilities under 60 - One audience member commented that quality of life is a large problem in Putnam for people with disabilities

Putnam

MHS

Putnam

MHS

There are issues with sidewalks and street crossing movements throughout the county.

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

The Town of Brewster has limited sidewalks and poor infrastructure, creating a transpor tation and accessibility obstacle for residents there. Brewster also has the highest concentration of low income people in the county

Putnam

MHS

Sidewalks are lacking or crumbling; paths of travel to bus stops hard to navigate; worse in winter

Putnam

MHS

There are private cabs in the county -Though Putnam County licenses the cab companies, they are not very abundant. - Additionally, there were concerns with regard to how affordable or accessible taxis are in the county.

Putnam

MHS

Putnam

MHS

Putnam

MHS

Putnam

MHS

Putnam

MHS

The Cold Spring/West side does not have access to a train station

Despite pedestrian connectivity issues, all public buses in Putnam are ADA accessible - Some question on how often the ramps and accessibility features are used. It was unclear if there are any statistics maintained on the frequency of use of ADA ramps on buses

Most riders that need accessible service are using the paratransit and eschewing the fixed route service. - Despite the issues surrounding the access to bus stops, the county does have a flag service policy allowing riders to motion to a driver that they would like to be picked up, and not requiring them to be located at a fixed bus stop

A person can transfer to Housatonic Area Regional Transit (the local provider for Danbury, CT just across the state line) service at the Brewster rail station, but this same transfer is not available for paratransit. -Paratransit will go to the Jefferson Valley Mall, where a rider can connect with Westchester paratransit

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Most of the mobility management in Putnam is done by humans and coordination is performed over the phone - No apps or interactive website are currently used Putnam. - Not everyone has a smar t phone or computer; information provided over the phone by a person is more useful

ACCESSIBILITY

INFORMATION

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Putnam

MHS

Putnam

MHS

Ambulette service is available for accessible trips

Putnam

MHS

ADA paratransit service operates in Âž mile corridor

Putnam

MHS

Connections to Connecticut are also available in Patterson to connect to Danbury

Putnam

MHS

There is an increase in local demand for such services -A representative from CT mentioned that dialysis has become a very large issue - Putnam does offer trips for dialysis using paratransit

Putnam

MHS

Brewster is the most accessible train station for most people in the county

Putnam

MHS

The Brewster and Southeast Train stations are accessible to residents year round - Patterson and Cold Spring can be reached in par t of the year

Putnam

MHS

Brewster, Cold Spring, Patterson, Garrison MetroNor th stations are accessible - All Putnam area train stations are ADA accessible

Putnam

MHS

Putnam has 31 vehicles that are used for PART

Putnam

MHS

Medicaid paratransit provided from PART is refunded by the state

TECHNOLOGY

Paratransit

ADA paratransit service operates in Âž mile corridor

Putnam

MHS

Jitneys operate in some towns

Rockland

MHS

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION Audience members largely agreed that the service is currently overrun - There was consensus the service is not meeting existing demand

Unreliable paratransit (scheduling/ availability)

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Rockland

MHS

Rockland

MHS

Reservations for paratransit must be made well in advance and can be X difficult to get

Rockland

MHS

Rep from ARC of Rockland says that the trip service cannot meet the need for trip demand among persons with disabilities, so ARC is providing around 75 trips or more per day for people whose needs cannot be met through some other means. -This is in addition to the programmed trips that ARC Rockland provides to people going to ARC services, group homes, or agency sponsored jobs. -Two hours is not an unusual travel time on ARC runs

Rockland

MHS

TRIPS, the ADA paratransit service, doesn’t come close to meeting demand for the service; human service agencies such as ARC are providing trips because of that (75/ day) - TRIPS can’t guarantee subscription trips

Rockland

MHS

ARC is struggling to pay for the transpor tation services that are increasing over time.

Rockland

MHS

There’s not enough funding to meet demand, or at least its increasingly difficult for the agency

Rockland

MHS

The local financial burden for many agencies is increasing with fewer dollars provided from the federal and state levels

Rockland

MHS

Reservations for paratransit must be made well in advance and can be X difficult to get

Rockland

MHS

Unreliable paratransit (scheduling/ availability)

Rockland

MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

There may also be a lack of training among drivers with regard to how to interact with riders that are older adults or people with disabilities

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Rockland

MHS

Sensitivity training is needed for bus and paratransit drivers; no uniformity among training programs that are offered by different providers - ARC brings their contracted drivX ers into their own agency, and does the training in-house themselves. - Most training is offered by different agencies

Rockland

MHS

Many seniors live in the county; they can’t walk or bike far to bus stops

Rockland

MHS

TRIPS operates county-wide - TRIPS doesn’t go outside of Rockland; reciprocity with Westchester, but rider has to get to transfer point - Westchester is a transfer point between bus systems

Rockland

MHS

There is no easy way to connect to areas outside of Rockland, par ticularly in NJ, using public transpor tation. - There is no formal arrangement between paratransit services between Rockland and NJ. - An individual can apply for reciX procity with Westchester County, but they would have to schedule a second ride. - The transfer point is Palisades Mall in West Nyack - Large employer in Nor thvale, NJ, ten minutes away – can’t get across state line

Rockland

MHS

Home health workers can’t get to work in Rockland County from NYC; consumers face gaps in care coverage because PCAs have transpor tation problems

Rockland

MHS

Bus Transpor tation, TRIPS, Paratransit all ok Need night services

Rockland

MHS

TRIPS operates 7a-7p on weekdays; X no service on weekends

Rockland

MHS

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SERVICES/ COORDINATION

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SERVICES/ COORDINATION Specialized services on weekends for events and activities would be nice

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Rockland

MHS

Given the transit hub schedules, and the connection times, it may take a X few hours to get to where you are going using the bus

Rockland

MHS

Rockland

MHS

Bus stops aren’t clearly marked; schedules don’t list minor stops

Lack of sidewalks and accessible bus stops are issues

Rockland

MHS

For many areas in Rockland, the roads that the buses are located on create a notable obstacle as there are few places to cross the street. - For example, clients and associates have to cross a dangerous road to get to the stop across from ARC Rockland, though it might be quite useful for some people associated with the program

Rockland

MHS

Making progress in town centers, but people live in suburban and rural areas, not town centers

Rockland

MHS

Crossing busy streets is difficult; drivers don’t stop for pedestrians in crosswalks - Crossing roads presents an issue throughout Rockland -There is a belief that many people do not pay attention crosswalks and the need to stop - Most towns still have signs that tell people to stop, but these rules are not being enforced -There may be issues as well with pedestrian signal equipment not working properly, and some people may not know who to contact if there is an issue with equipment

Rockland

MHS

Taxis are expensive, and don’t use any accessible vehicles

Rockland

MHS

TOR’s accessibility is pretty good; smaller services are more problematic

Rockland

MHS

Very limited choices for people who need to travel under supervision

Rockland

MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

All the TOR and TRIPS vehicles in Rockland are accessible with lifts - But at the town provided transit level there are more failures of chair lifts than the county -Such as Mini Trans

One audience member mistakenly mentioned that he is not allowed to share his 5310 vehicle in off hours Can transfer between Able-Ride and Access-A-Ride, but you have to call Access-A-Ride for that leg of the trip

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Rockland

MHS

Rockland

MHS

Rockland

MHS

Limited human services transit exists for mental health and substance use providers. OPWDD providers have a strained transit system. Need to work on combining reX sources between public transit and agencies. Medicaid transpor tation is vital. Need to expand to provide transpor tation to peer and recovery suppor t services.

Rockland

MHS

Taxis are expensive

Rockland

MHS

Rockland

MHS

It was observed that 511 New York is not well adver tised in the area, and that no one in the audience was familiar with the service despite its availability and relevance in the area. - No signs for 511 NY in Rockland - No one knew about 511NY (there are promotional signs on Long Island and in Westchester, but apparently none in Rockland)

Seniors donâ&#x20AC;&#x2122;t have/use smar t phones or know about apps

Rockland

MHS

There are no transit or transportation apps unique to Rockland County

Rockland

MHS

Rockland

MHS

Finding transpor tation options for people with intellectual disabilities is an overwhelming chore, especially those who canâ&#x20AC;&#x2122;t use the public transit system

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SERVICES/ COORDINATION

Fixed Route

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TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

People who can’t drive would probably try the bus rather than take a taxi if they knew more about the services

Rockland

MHS

Rockland County Office for the Aging distributes vouchers for medical trips using taxis, but people are not aware of the program

Rockland

MHS

Each town has an ADA coordinator, but it’s hard to find out who they are

Rockland

MHS

For some older adults a key resource for information is Town Hall

Rockland

MHS

Fixed route services are not well adver tised or understood. - There is difficulty learning about the fixed route service in the area, and all the locations that can be accessed using Transpor t of Rockland. - One outstanding is that bus stops are not clearly marked - There are also no schedules on the sidewalk or on the posts - Information gaps are par ticularly apparent for older adults who have less digital access. - Not all of the TOR’s bus stops are visible on either a service map, or online. - While the major hubs and connection points are visible on local maps and route brochures, minor bus stops are not - There is a flag policy, that may not always be enforced

Rockland

MHS

Bus stops aren’t clearly marked; schedules don’t list minor stops

Rockland

MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Medicaid rides are subsidized through the cab companies - Appointments and other scheduled events can be accessed using this program. - Cannot be used to go to a peer run day center, but can be used for a medical appointment - A representative from ARC Rockland however mentioned that the Dept. of Health has issued memoX randa that transpor tation providers will be under greater scrutiny due to fraud issues. -There is a risk of being accused of Medicaid fraud if someone cites the agency as their destinations - Canâ&#x20AC;&#x2122;t use Medicaid transpor tation to peer-run treatment programs, which are effective for people with mental health issues

Rockland

MHS

Rockland County has the highest per capita rate of people with developmental disabilities outside of the five boroughs

Rockland

MHS

County legislature has a disability advisory council

Rockland

MHS

Rockland

MHS

Rockland

MHS

Rockland

MHS

Rockland

MHS

Westchester

MHS

Westchester

MHS

Discussion began with how paratransit system is county wide - Not just Âž mile service area from fixed routes.

There is a phone number for TOR, and many are familiar with it as a means to access information about the bus service

TRIPS (or TOR?) provides trip planning assistance

The OFA offers $7 vouchers for cab fares from a par ticular cab provider. Some medical facilities in the county, through the OFA, will subsidize cab rides to doctors. Reservations for paratransit must be made well in advance and can be X difficult to get Reservations for paratransit must be made well in advance and can be X difficult to get

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SERVICES/ COORDINATION

Fixed Route

D-39

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Need for medical trips in rural areas has increased due to Affordable Care Act

Westchester

MHS

Home health care workers can’t get to work in Westchester from NYC; huge problem

Westchester

MHS

White Plains train station (“TransCenter”) – paratransit transfer point is across street from station, not close. City is pursuing redesign of the train station, but not bus station or surrounding access – missed oppor tunity

Westchester

MHS

Access to bus stops is an element in the UPWP. -Lack of sidewalks and landing pads, especially in nor thern par t of county. Challenges include low ridership, no ROW.

Westchester

MHS

3,300 BeeLine bus stops; number of shelters (300) is pretty much set

Westchester

MHS

Taxi service is available all over the county, but not many are accessible (can cross municipal boundaries to drop off, but not to pick up)

Westchester

MHS

Bee-Line ADA paratransit transfers to NYC at Riverdale (?) and to Putnam County at Jefferson Valley Mall; has not had luck connecting to paratransit systems in Connecticut (but only a few trips a year are requested)

Westchester

MHS

Senior centers operate vehicles but do not coordinate with paratransit

Westchester

MHS

All paratransit vehicles are insured to do trips for general public only

Westchester

MHS

Dept. of Senior Services should promote paratransit service

Westchester

MHS

Senior centers do not necessarily know enough about ParaTransit or other services to refer people. Westchester County Dept. of Public Works and Transpor tation is preparing a transpor tation brochure for seniors.

Westchester

MHS

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Medicaid transpor tation is provided through the Depar tment of Social Services but is not coordinated with paratransit

Westchester

MHS

Family Services of Westchester operates RideConnect volunteer driver program for seniors for all types of trips, but doesn’t coordinate with BeeLine paratransit

Westchester

MHS

WestFair Rides, which provides medical transpor tation in southwest Westchester doesn’t coordinate with X BeeLine paratransit

Westchester

MHS

511NY doesn’t have information about special services (this is not true). Suggest that this type of service be incorporated into the NYMTC plan and implemented in Westchester, elsewhere outside NYC

Westchester

MHS

511 - Takes too long to get to someone. - Didn’t even know about 511 until recently - Should be better

Westchester

MHS

Westchester

MHS

Westchester

MHS

There is not a significant carshare presence in the county

Westchester

MHS

Bee-Line ADA paratransit is countywide. BeeLine paratransit demand is up 6-7% per year; about twice the X national average

Westchester

MHS

Few older seniors use computers Online reservations for paratransit trips has reduced call volume

United Way provides 211 service; call-takers are well-versed in transpor tation options

Westchester

MHS

County website is pretty good source of information; customers can talk to a person in the paratransit office 9-5, or get an email back at other hours

Westchester

MHS

Westchester

MHS

Uber and Lyft are not in authorized service, but people use them illegally (providers have approached the county, but are unwilling to meet insurance requirements

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SERVICES/ COORDINATION

Fixed Route

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TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Taxis are under local control, not County, so difficult to coordinate with County services

Westchester

MHS

Paratransit provides many trips to day programs; have gotten shuttle vehicles and star ted doing standing orders for cost effectiveness

Westchester

MHS

SCAT trips are not coordinated so several vehicles show up at the same location with individual riders

Suffolk

Infrastructure problems - design of streets/intersections, etc. There are a number of specialized services that receive 5310 funds in the MTA service area that provide a valuable service. We don't interact with them to a great degree and so can't provide a detailed response.

NYC

Have to pay cash which is really inconvenient. Can Metrocard be used for AAR? Payment other than cash should be accepted.

Don’t get any updates. Forced to wait outside for hours

Our seniors and clients with disabilities simply need more transpor taX tion services

Bronx

NYC

Bronx

NYC

Bronx

NYC

Our seniors and clients with disabilities simply need more transpor tation services with a significant effor t spent on planning/logistics so that they are given realistic wait times and are not kept from seeing their doctors, etc

Bronx

NYC

Seniors are missing doctors’ appointments Either takes too long to get there or AAR is there to pick them up before appointment is over or before they have gotten their prescriptions

Bronx

NYC

AAR always terribly late. They don’t get penalized, but if you are late once you do get penalized

Bronx

NYC

Coordination is terrible. People will get picked up with other passengers X from 4 different boroughs

Bronx

NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

AAR could benefit from dispatcher who would better plan trips

Bronx

NYC

AAR took the incorrect address and dropped senior off there, this happened a second occasion but passenger accompanying would not allow.

Bronx

NYC

Drivers described as “nasty”

Bronx

NYC

Training for union members, bus drivers on how to handle crowds and letting disabled people on first

Bronx

NYC

Tried to find supervisor (in event of service problem) – was impossible. Drivers need to be more sympathetic towards passengers

Bronx

NYC

Training necessary for the drivers of AAR. They are parking on other side of the street to pick up blind children

Bronx

NYC

- Drivers are supposed to be trained to manually put down ramp

Bronx

NYC

People push on buses before disabled

Bronx

NYC

Denied ramp. Unaware of what disability is, if someone asks for ramp, it should be accommodated

Bronx

NYC

Shopping car ts and walkers have been denied bus service. Sometimes people have to do this because of how far the grocery store is.

Bronx

NYC

Gap in connections: In nor thwest Bronx there is a lack of east-west transit, most places you go from there require 2 fares. - Also steep roads in this area make it difficult for seniors to get around. Local shuttle might be helpful.

Bronx

NYC

- Drivers on buses sometimes help with wheelchairs and with strapped in wheelchair, but not always. This is unsafe.

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SERVICES/ COORDINATION

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D-43

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Gap in necessities force people to travel far to get to grocery store, doctor - Coordinated local shuttles could take people to popular shopping locations

Bronx

NYC

No crosstown transpor tation. Our neighborhood is isolated and what would be a ten minute drive by car is an hour by bus

Bronx

NYC

Transfer points are a big issue. There needs to be somewhere safe to wait that is not exposed to weather and were people can access a phone (not everyone has cell phone)

Bronx

NYC

Buses, specifically SBS not designed for new types of walkers.

Bronx

NYC

Bus longer than bus stop. Have complained to MTA/311 but have not received a response

Bronx

NYC

Buses stop on street instead of bus stop so wheelchair can’t get on bus because there is no room for the ramp to come down

Bronx

NYC

SBS machines are difficult to use for the blind. How can blind people find machines? SBS = Select Bus Service

Bronx

NYC

Audible pedestrian crossing signals are lacking. -Not enough time to cross the streets -Issue in the outer edges of boroughs because there are not a lot of people around to assist in crossing the street

Bronx

NYC

In nor thwest Bronx: rarely see taxis, and more rarely see accessible taxis

Bronx

NYC

All train stations need ADA compliance. Many stations do not have elevators (in par ticular Castle Hill and Parkchester)

Bronx

NYC

Gap between subway and platform issue for wheelchair access

Bronx

NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Have cut down on workers at stations. This put people who are vulnerable (blind, elderly) at a disadvantage if they need help with reading signs - MTA should better utilize workers that are on the platform

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Bronx

NYC

Snail mail is still useful to disseminate information

Bronx

NYC

Consumer Handbook – done by Government, can order for free, contains a lot of useful information about public transit outside of the boroughs

Bronx

NYC

Locally elected officials should recognize community of disabilities - Mayor doesn’t hold community boards responsible for focusing on people with disabilities.

Bronx

NYC

Urban Planning -Bulbs/Bump-outs at intersections do a good job of protecting pedestrians from traffic. Drivers can’t cut corner. Also cuts down on the time to cross because pedestrians can safely wait on median

Bronx

NYC

Potential BID out to consolidate services in Bronx. For community transpor tation to get to appts, etc. Can RAIN be involved?

Bronx

NYC

Bronx

NYC

Bronx

NYC

Bronx

NYC

Brooklyn

NYC

New Capital projects should be in compliance

Technology for blind/visually impaired to find SBS machines -Suggestion for tactile strip from building line to machine. This was shut down because of ownership issues of sidewalk - Audible signal at machine – but residents might complain about this - Beacon – but then need a cell phone (affordability concern)

Uber/Lyft could work well because you can see who is supposed to pick you up – this would put more responsibility on driver + company Transpor tation for individuals with disabilities needs more funding

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SERVICES/ COORDINATION

Fixed Route

D-45

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

-Need to schedule two days in advance -This requires a lot of pre-planning – this and the lack of coordination creates lateness in pick-up and drops-offs

Brooklyn

NYC

Have to cancel 12-24 hours in advance (this is not true)

Brooklyn

NYC

Routing Optimization - Syncing is poor - More of an issue in Queens than Brooklyn - Routing needs much more work

Brooklyn

NYC

Denied because of service dog

Brooklyn

NYC

Brooklyn/Manhattan intercounty bus routes have been (1) eliminated and (2) poorly reinstated.

Brooklyn

NYC

Bus stops are lacking sufficient sidewalks, instead bus stops are in grass which makes them difficult for older adults and disabled persons to use

Brooklyn

NYC

Bus Stops - Just having concrete pad does not help because it’s not sufficient for the accessible ramp to come down on to

Brooklyn

NYC

Should work with DOT on: -Size of the lettering on signage -Prevent signs from blocking trees -Note that it takes 3 months to hear back from DOT and get anything done -Specifically there is grass at bus stop in Gateway Mall Area with Home Depot

Brooklyn

NYC

Green taxis are hard to use -Have to enter vehicle in the back -Must back up to curb cut – this is blocking the fire lane

Brooklyn

NYC

Lack of sufficient elevators

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

- Specifically on the F line – difficult to get elevators put in potentially because the state and city must work together - New Stations should include elevators - F line new stations - Kings Highway - 18th Avenue - Avenue X

-For the visually impaired, it’s impossible to navigate underground - If they are off their normal route it’s very scary -Beacons are a type of technology that can be used (technology fixes) -Aim to cut down issues with new stations -Consistency in wayfinding and other information between all agencies -Information is currently all presented very differently - 5310 Funding could be used for this

Seamless fares are impor tant - Travel between LIRR, Subway, Metro-Nor th, etc. - Freedom ticket (www.pcac.org – check) X - Discounted fares are included in the proposal - Recognizing the need for commuter rail fares to also be affordable Using public transit at affordable rates is - Disabled and elderly – discounted fare - Also pregnant women, can get access to a half-fare metro-card - Seated in the front of bus, get access to the gate

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Brooklyn

NYC

Brooklyn

NYC

Brooklyn

NYC

Brooklyn

NYC

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SERVICES/ COORDINATION

Fixed Route

D-47

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Bay Ridge Senior Center representative: -Center has a bus that takes residents to/from center to go shopping, doctors, etc. (Ability to provide service through donations from Christian/Catholic non-profits) - Case workers help with organizing destinations -Doesn’t always work because there are too many destination – bus is limited -Bus only goes to locations in Bay Ridge Area - Making information more accessible to the residents is impor tant -Many do not have computers or smar t phones o Mobility Management Guide can help casewokers get all of this information together

Brooklyn

NYC

Uber has not been reliable/respectful to the individual

Brooklyn

NYC

MV 1’s safer to get on

Brooklyn

NYC

Wait hours and hours for AAR

Manhattan

NYC

Tell them to go outside when they aren’t there

Manhattan

NYC

Access A Ride is getting worse, they disregard appointment times and make it difficult for a person to get anywhere on time

Manhattan

NYC

Drivers are "nasty"

Manhattan

NYC

Some AAR drivers do come in and help, but it depends on driver (not expected/taught)

Manhattan

NYC

Training is needed for AAR, Uber/ Lyft. Drivers deny guide dog users, need education on the ADA. - The drivers drive too fast which cause challenges for someone with a spinal cord injury, they need to understand the impact.

Manhattan

NYC

Curb use training: Drivers need to be educated on curb usage. School buses taking up the curb space while they wait

Manhattan

NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Sensitivity training for all. Reeducation of the public on how to engage people with disabilities

Manhattan

NYC

People try to rush past wheelchairs to get on the bus first

Manhattan

NYC

Manhattan

NYC

Manhattan

NYC

Buses/Subways - Regular buses aren’t stopped for the elderly - Regular buses also aren’t stopping X for wheelchairs, forcing people to take AAR

Manhattan

NYC

The bus schedules are not timely causing long wait times.

Manhattan

NYC

Manhattan

NYC

Manhattan

NYC

Penn Station/Por t Authority: Officers in booths, in station need more information about elevators, etc X and how to direct you – need more training Service denial: Service denial for people with guide dogs is common. Need enforcement of this law.

Accessible vehicles. -Subways & paratransit vehicles seats are not accessible, they’re too low for someone with a mobility impairment. Automated announcements are really necessary for disabled students – issues with not knowing where they are

Curb cuts – aren’t cut correctly for all wheelchairs – the streets need to be leveled

Manhattan

NYC

The bus stops in the area for the most par t are not equipped with benches.

Manhattan

NYC

Taxis have more braille phone # in cab so that people can call with complaints

Manhattan

NYC

Accessible subway. When is the subway system going to be fully ADA compliant? (Gerry spoke about the transition plans)

Manhattan

NYC

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SERVICES/ COORDINATION

Fixed Route

D-49

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

Accessible vehicle ramps. Ramps for accessible vehicles are not safe, they're shaky and can be dangerous for someone boarding a vehicle - Need more monitoring

Wayfinding signage in subway stations not always adequate.

Signage and Wayfinding - Signage needs to be improved. Sometimes signage is missing, confusing, unclear. -Pictograms need to be universal design -Airpor ts are very well designed, look to them - Repetitive signage, especially at decision points

Coordination with service providers

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Manhattan

NYC

Manhattan

NYC

Manhattan

NYC

Manhattan

NYC

Technology for blind/visually impaired - Need to continue exploring technology – how can we be most up to date in 2040? - APS are great but we need to keep up with technology and need to think to the future. - Technology is focused on 23rd St, should be everywhere in city

Manhattan

NYC

Affordability issue - Maria Hansen from PASS responded that APS are key, not everyone can afford a cell phone. Whether you live or visit NY you should be able to have access to the same info as sighted individuals.

Manhattan

NYC

Local services/news should be used to disseminate information -Internet could also be an option

Manhattan

NYC

In human services -No colleges provide trainers or human services providers with knowledge of transit info

Manhattan

NYC

Manhattan

NYC

Doctors never ask about mobility (is this their responsibility?)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Gap in connections: Doctors schedule appointments but don't ask about mobility, there needs to be a more comprehensive look at medical transpor t

Manhattan

NYC

Pot holes, street re-direction, bike lanes, buses are “a war”

Manhattan

NYC

Growth isn't planned, there is a merging of different users, cyclists disregard other users and they go wherever they want. She feels we need to have comprehensive look at the city. - Need to get together all groups (kids, seniors, etc.) to come up with plan to re-distribute funds and prioritize

Manhattan

NYC

Trains should be more like Washington, D.C

Manhattan

NYC

Security & safety: Blind individuals have been attacked while walking down the streets, there need to be improvements to safety for the blind community

Manhattan

NYC

People should go to community board with their problems

Manhattan

NYC

Manhattan

NYC

Manhattan

NYC

Travel Training is Key to independence is to educate people through travel training programs

Uber has said if driver denies 2+ drivers – they will get fired Transpor tation for individuals with disabilities needs more funding

Nassau

NYC

Transpor tation for individuals with disabilities needs more funding

Queens

NYC

Need to be ready to leave for meeting/appointment 3 hours in advance

Queens

NYC

Riders are grouped inefficiently – another rider may be travelling to the other side of the borough - Issues with coordination – really bad - Coordinators don’t seem to be familiar with neighborhoods

Queens

NYC

Queens to Nassau is possible but requires 3 buses

Queens

NYC

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SERVICES/ COORDINATION

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TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

-Verbal announcements of stops would be helpful - Illuminated or high contrast signs – this is par ticularly lacking in bus - Announcements on buses are not consistent - Buses have GPS – could this be used to update riders during ride?

Queens

NYC

Both hearing and visually impaired have problems with crosswalks – audible crosswalks are necessary -75 audible crosswalks installed/ year – not enough

Queens

NYC

-If forced to use the train and they are not able to – then bus is the only option o No shelters at bus stop – problem during the cold -Issue with taking bus to train

Queens

NYC

Visually Impaired people have trouble with knowing when trains are coming -Most signage are only visual

Queens

NYC

Metrocard issues -Visually impaired can’t see when it says ‘swipe again’

Queens

NYC

Amtrak/Metro-Nor th have to get someone to unlock elevator for you – no indication of where to go to ask

Queens

NYC

Cabs are not always an alternative because of affordability issues

Queens

NYC

Voucher System worked well and seemed to be more effective – why can’t that be re-introduced?

Queens

NYC

Queens

NYC

511 Issues - Referred to someone else for problems - Does not lead anywhere useful sometimes - Also, generally, some people are not able to call because of not being technology-wise or are challenged in some way - DOT has been working with advocacy groups to use more common language in options so calls get transferred to the correct place

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

Mobility Management Guide - Does not give information traveling from Queens to Nassau County - 511 is more suited to this need - If someone calls the line, they will try to use 511 but the phone line is not always staffed (not a call center)

Older people not as technologically savvy

Is the internet helping these par ticular populations? - Some older adults/ disabled persons are not able to afford computers or phones with internet - Another barrier is that not everyone’s first language is English

Can social security be used to disseminate information about transit? - Information could be available in their offices - Could be an alternative to getting information to every senior center and hospital – which is very difficult - This may be a more targeted approach

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Queens

NYC

Queens

NYC

Queens

NYC

Queens

NYC

Stakeholders from these groups should be there from the beginning: QICA: Queens Interagency Council on Aging DFTA: Depar tment for the Aging NORC: Naturally Occurring Retirement Communities

Queens

NYC

Where can large text subway maps be ordered?

Queens

NYC

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SERVICES/ COORDINATION

Fixed Route

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SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

Potential solution is creating an App that would help inform individuals when Access-a-ride is going to be late/real-time information on where driver is - Timing is off, riders get a voicemail or text - Poor coordination – driver does not know when text is sent and rider does not have contact information of the driver that is coming to get them - Access-a-ride boasts about technology, however it is not up-to-date and there is no coordination at all - Riders are not able to just take a cab even if they want to. Reimbursement is an option but Accessa-ride needs to know - Riders are often forced to take a taxi because rider just does not show up - Hours of operation is not the reason the driver doesn’t come (service is 24/7)

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Queens

NYC

Queens

NYC

Queens

NYC

Staten Island

NYC

Hear a lot of complaints about being the last one to be picked up/last one to be dropped off on route. X -It can take up to 3 hours to get to Manhattan from Staten Island

Staten Island

NYC

When driver arrives they don’t know who exactly they are picking up or where they are going (Unsure if they X use navigation system)

Staten Island

NYC

Networking group for visually impaired people would be helpful

Uber - Not accessible with wheelchair - If they were, would be a viable alternative - Has worked really well for others that took it to airpor t Seniors wait outside for a long time

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

Aids/Caretakers -Can’t get to the homes of seniors with public transit - Also issue with walking in the dark/public transit being far - Affordability problem – can’t afford car so can’t access the homes

Staten Island

NYC

Bad connection to Newark Airpor t

Staten Island

NYC

Bus frequency also a problem - Safety reasons - Inclement weather

Staten Island

NYC

- New developments being built on Staten Island are up to 10 blocks from nearest bus stop

Staten Island

NYC

Issue with bus routes/stops not being in a safe location, i.e. near a store or other safe place were a student could access a phone or get help

Staten Island

NYC

Need of bus shelters, at least at key stations

Staten Island

NYC

Snow removal problem -Even if a bus stop is accessible and has cement landing, the snow is not removed so no one can get to it

Staten Island

NYC

Talking signs

Staten Island

NYC

There are also issues with par ts of the sidewalk missing on the route to get to transit -Traffic lights are also an issue -There are not appropriate crosswalks on the side of the street people need to cross (She had reached out to city council about this in the past)

Staten Island

NYC

Sidewalks are lacking

Staten Island

NYC

Verrazano Bridge bicycle lanes – not being able to cross as a pedestrian

Staten Island

NYC

Rail -No one at the station from the agency to help -Some stations are really unsafe

Staten Island

NYC

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SERVICES/ COORDINATION

Fixed Route

D-55

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

D-56 TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY) AAAAAAAAAAAA

SERVICES/ COORDINATION

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Fixed Route

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

on SIRT there is no transit person- X nel available at most stops to assist.

Staten Island

NYC

People on Staten Island have to pay tolls getting on and off island

Staten Island

NYC

Staten Island

NYC

Staten Island

NYC

Perception of public transit is very bad in Staten Island -People will take the bus to the ferry, but not for recreational reasons

Staten Island

NYC

Possible extension of light rail from NJ into Staten Island

Staten Island

NYC

Taxis - City says that half of yellow cabs will be accessible

Staten Island

NYC

Generally the group knew what 511 is and find that it is useful

Security issues with students with disabilities using their phones to look things up – people have taken phones - Have tried to teach kids about apps – but feel that using the phone/app could distract student from their surroundings and disconnect them

SBS Bus service in Staten Island -Though seniors commented that SBS seems it is more complicated and might be another impediment

Staten Island

NYC

Jewish Community Center - Has its own transpor tation – for enter tainment, dancing events - Otherwise, it is accessible by bus - Bus, however, does not run on weekends

Staten Island

NYC

Seniors mentioned they could take a car service that is in their neighborhood, which gets set up in advance

Staten Island

NYC

Uber/Lyft available in cer tain areas (noted that people at the college used it) -Seniors said that they would be open to using

Staten Island

NYC

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

ACCESSIBILITY

INFORMATION

TECHNOLOGY

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

FUNDING BARRIERS COUNTY

TCC

College of Staten Island rep (Helps students with disabilities) -College has their own shuttle system (MTA buses no longer enter campus)

Staten Island

NYC

AAR Supposedly working on a new routing system that will be available in the next year

Staten Island

NYC

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SERVICES/ COORDINATION

Fixed Route

D-57

TABLE D 21, CONT: WORKSHOP COMMENTS (ALL COUNTIES, SORTED BY COUNTY)

D-5.1 ALL COUNTIES

Paratransit

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

Services have been cut back due to privatization; service areas deO creased and waiting times increased

Booking a ride is needlessly time consuming. Wait windows are disre- P spectful and inappropriate.

Reliability of para-transit (AbleRide) to get customers to destination on time is poor.

Public transit and para transit do not operate county wide; many individu- B als do not have access to transportation services

Waiting time is difficult for frail seniors

Limited Sunday service

No real public transit for our Island

Services are limited within Long Beach or Smithtown. Public transpor tation or para transit is filled with B problems; waiting times, lack of service areas and untrained staff

Transpor tation for individuals with disabilities needs more funding

Unreliable para transit (scheduling/ availability)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

X X

WESTCHESTER

ROCKLAND

X X

PUTNAM

SUFFOLK

NASSAU

STATEN ISLAND

QUEENS

MANHATTAN

BROOKLYN

BRONX

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

Table D 22: SURVEY COMMENTS (ALL COUNTIES)

SERVICE/ COORDINATION

AAAAAAAAAAAA

Fixed Route

An online survey was distributed in the fall of 2016 to learn about ongoing transpor tation challenges in each county/borough, the survey was shared with the various transpor tation providers in the area. The survey was split into three versions to provide more specific questions, with one survey each for Long Island, the Lower Hudson Valley, and New York City. In addition to asking about ongoing challenges in a given area, the survey asked providers about what changes and improvements had been implemented over the years to improve transpor tation in the area, including elements that were specifically recommended under the 2009 or 2013 plans. The survey also asked which agency(ies) was responsible for those changes. The table contains the result of that survey:

MODE TYPE

D-58

D-5 SURVEY COMMENTS

Both FR and P

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

I have not used any of the services in Manhattan because I find the MTA B subway and bus system very easy to use.

There are a number of specialized services that receive 5310 funds in the MTA service area that provide a valuable service. We don't interact with them to a great degree and so can't provide a detailed response.

No crosstown transpor tation. Our neighborhood is isolated and what would be a ten minute drive by car is an hour by bus

Brooklyn/Manhattan intercounty bus routes have been (1) eliminated and (2) poorly reinstated.

Infrastructure problems - design of streets/intersections, etc.

most services rely on sight and have no audible component

On SIRT there is no transit personnel available at most stops to assist..

PUTNAM

Very limited choices for people who need to travel under supervision

SUFFOLK

NASSAU

Limited human services transit exists for mental health and substance use providers. OPWDD providers have a strained transit system. Need to work on combining reP sources between public transit and agencies. Medicaid transpor tation is vital. Need to expand to provide transpor tation to peer and recovery suppor t services.

QUEENS

MANHATTAN

BROOKLYN

BRONX

Bus Transpor tation, TRIPS, Paratransit all ok Need night services

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

Reservations for para-transit must be made well in advance and can be P difficult to get

MODE TYPE

WESTCHESTER

ROCKLAND

STATEN ISLAND

ACCESSIBILITY

SERVICE/ COORDINATION

Paratransit

X X

AAAAAAAAAAAA

Fixed Route

D-59

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

Both FR and P

ROCKLAND

PUTNAM

Paratransit

SUFFOLK

STATEN ISLAND

The Safe Routes to Transit (SRT) program seeks to improve pedestrian and motor vehicle movement around subway entrances and bus stops to make accessing mass transit easier and more convenient. There are three subcategories to this initiative: Bus Stops Under the El; Sidewalks to Buses; and, Subway/Sidewalk Interface. While SRT star ted as a centrally-guided initiative, the program has shifted towards request-driven concerns to identify potential improvements throughout the five boroughs.

MANHATTAN

QUEENS

The Safe Streets for Seniors (SSFS) program is a pedestrian safety initiative for older New Yorkers. The program studies crash data, and then develops and implements mitigation measures to improve the safety of seniors and other pedestrians, as well as all road users in New York City. Since the program’s launch, NYC DOT has addressed senior pedestrian safety issues in 25 Senior Pedestrian Focus Areas O (SPFAs) in all five boroughs. DOT evaluates the pedestrian conditions from a senior’s perspective and makes changes including, but not limited to: Extending pedestrian crossing times at crosswalks to accommodate slower walking speeds; Constructing pedestrian safety islands; Widening curbs and medians; Narrowing roadways; and Installing new stop controls and signals.

BROOKLYN

BRONX

BARRIERS

Wayfinding signage in subway stations not always adequate.

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

AAAAAAAAAAAA

The bus stops in the area for the most par t are not equipped with benches. The bus schedules are not timely causing long wait times.

Fixed Route

NASSAU

D-60 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Coordinated contracted transportation services thru IATS, AAR vouchers, purchase of new vehicles thru Section 5310 program, travel training program

There are more buses dispatched to cer tain schools at dismissal times. The councilmembers in Staten Island help make that possible

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

Either FR or P

ROCKLAND

PUTNAM

Both FR and P

SUFFOLK

NASSAU

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

STATEN ISLAND

NYC DOT - SBS launch with new Bus Accessibility improvements, greater transit coordination between service providers, and provision of subsidies for low income transit riders.

QUEENS

MANHATTAN

Age Friendly Bay Ridge is attempting now to coordinate transpor tation P providers in the area.

BROOKLYN

BRONX

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE NYC DOT’s Language Access program provides meaningful access to those New Yorkers who are not proficient in English (Approximately one-third of its population). New Yorkers may call or walk in to a NYC DOT public service center and request a language interpreter to request information or services. More than 100 different language interpreters may be accessed at no charge. NYC DOT also provides language interpretation services including American Sign Language.

Paratransit

AAAAAAAAAAAA

WalkNYC Pedestrian Wayfinding Program is New York City’s standard for pedestrian wayfinding. WalkNYC provides a clear visual language and graphic standards that can be universally understood and encourages walking and transit usage by providing quality multi-modal O information. Valuable information includes basic cardinal directions and street names to mapped details like subway entrances and ADA restrooms. This information is consistent across a broad range of environments in the City.

Fixed Route

D-61

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

A few additional trips have been added on core routes, Sunday service on a route where none existed.

Taxi program thru para transit. Lowered aged requirement for eligibility.

Volunteer Driving program would be helpful, but we currently do not have it.

Cross town fixed route systems might be helpful.

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

There is not much publicity about transit improvements. It would be great to have more information available to the public

Both FR and P

ROCKLAND

PUTNAM

I envision a transpor tation service that caters to the Developmentally disabled population primarily. A service that mirrors UBER this would be UBER for this population utilizing trained drivers and assistants if necessary.

Paratransit

SUFFOLK

STATEN ISLAND

QUEENS

Bus service now provided by Suffolk County transit on Sundays on 12 routes.

MANHATTAN

BROOKLYN

BRONX

Nassau Inter County Express

BARRIERS

FUNDING

ACCESSIBILITY

TECHNOLOGY

SERVICE/ COORDINATION

INFORMATION

MODE TYPE

AAAAAAAAAAAA RideConnect provided transpor t to aides from train stations to clients homes - challenges included the cost of the train for the aides, and the time spent in transit (train to car to house)

Fixed Route

NASSAU

D-62 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

X X

x X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

x x

STATEN ISLAND

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

QUEENS

Either FR or P

ROCKLAND

MANHATTAN

PUTNAM

BROOKLYN

Both FR and P

SUFFOLK

BRONX

NASSAU

BARRIERS

INFORMATION x

FUNDING

ACCESSIBILITY x

TECHNOLOGY

SERVICE/ COORDINATION

MODE TYPE

Paratransit

AAAAAAAAAAAA

In 2012, NYC DOT initiated the Mobility Management Program (MMP), which largely addresses the mobility needs of people with disabilities, older adults, and low income populations in order to uncover resourceful transpor tation solutions. This involves several methods, including: Development of resources & tools for project managers and the community; Citywide mobility management coordination effor ts; and Identification of strategies to improve transpor tation services. DOTâ&#x20AC;&#x2122;s MMP initiatives O include the following: The Mobility Management Resource Guide was compiled to educate New Yorkers on existing transpor tation infrastructure, resources and programs that cater to people with disabilities and older adults. Innovative services and programs are offered but not all of the potential users know about them. Access to this information is almost as impor tant as the accessibility itself. The resource guide was created to provide to combat this discrepancy.

Fixed Route

D-63

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

Both FR and P

ROCKLAND

PUTNAM

Paratransit

SUFFOLK

STATEN ISLAND

QUEENS

MANHATTAN

BROOKLYN

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

BRONX

NYC DOTâ&#x20AC;&#x2122;s Sidewalk Inspection and Maintenance Management (SIM) division manages a Tactile Guideway Pilot Program. The planned improvements include adding tactile O directional surface guidance on sidewalks near transit corridors and major transfer points to facilitate independent travel.

SERVICE/ COORDINATION

MODE TYPE

AAAAAAAAAAAA

Between 2012 and 2016, the Annual Mobility Management Conference brings together mobility managers, travel trainers, transit providers, project managers, government officials, and advocates across the region to showcase innovative solutions in addressing mobility needs of people with disabilities, older adults, and low income populations. Travel Training Workshops are regularly convened with travel trainers and orientation and mobility specialists with agency project managers to discuss projects impacting individuals with disabilities who may travel independently. These interactions allow both parties to exchange a fruitful amount of information that they can take back O to their respective agencies/organizations. Workshop topics have included the Select Bus Service and construction site accessibility. Outreach and par tnerships with the community are a vital component of the MMP. The Program regularly meets with community based organizations, such as senior centers, community-based transpor tation providers, and day habilitation programs, to understand the issues and address possible solutions. Coordination with other government agencies also enhances oppor tunities for this population. NYC DOT offers a number of programs that can facilitate an easier transpor tation for all users.

Fixed Route

NASSAU

D-64 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

STATEN ISLAND

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

QUEENS

Either FR or P

ROCKLAND

MANHATTAN

PUTNAM

BROOKLYN

Both FR and P

SUFFOLK

BRONX

NASSAU

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

SERVICE/ COORDINATION

MODE TYPE

ACCESSIBILITY X

Paratransit

AAAAAAAAAAAA

NYC DOT’s Traffic Operation-ITS Engineering (Signals) division manages a Mobile Accessible Pedestrian Signal (MAPS) Pilot Program. The project includes research, testing and possible implementation of communication systems enabling pedestrians with visual impairments to enter into a dialog about activity at intersections using smar t phones, audible devices, and/or other technology. Pedestrians could receive impor tant safety information such as when the walk signal is on. Accessible Pedestrian Signals (APS) are devices attached to pedestrian O signal poles to assist blind and low vision pedestrians in crossing the street. These devices provide information in non-visual formats, such as audible tones, speech messages, and vibrating surfaces, to aler t pedestrians with vision impairments when the “walk” phase is available at a given intersection. The current model can also have the volume adjusted based on ambiance noise level in the surrounding area. As of this writing, there were APS units installed at 178 intersections citywide.

Fixed Route

D-65

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

STATEN ISLAND

Door to door service to JCC programs and outings best serve our clients. Travel training is offered to young adults with disabilities just entering the work force.

Project Independence is being expanded to people with disabilities. Public Transpor tation is not adP equate, therefore paratransit is not adequate

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

QUEENS

Both FR and P

ROCKLAND

MANHATTAN

For the Mobility Management program here at NYC DOT our greatest successes can be seen with the provision of tactile ramps throughout the city, accessibility improvements with the SBS bus roll out, and community engagement events O such as our Mobility Management Conference, and engagement effor ts with various community organizations and travel trainers to learn from their insights and ideas for improvement.

PUTNAM

BROOKLYN

Paratransit

SUFFOLK

BRONX

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

BARRIERS

AAAAAAAAAAAA

The CityBench Program is an initiative launched in 2011 to increase the amount of public seating on New York City’s streets. NYC DOT installs attractive and durable benches around the City, par ticularly at bus stops, in commercial areas and areas with high concentrations of seniors. The CityBench program has installed 1,500 benches throughout O the five boroughs and will install an additional 600 benches by 2019. In coordination with the NYC Depar tment for the Aging, NYC DOT’S Safe Streets for Seniors, and the Mobility Management Program, the program is currently targeting senior centers and adult day care centers in New York City through presentations and outreach material.

Fixed Route

NASSAU

D-66 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Other services

Either FR or P

Ride-hailing

Other services

The Nassau Inter County Express (NICE) is a public-private par tnership where Nassau County owns the system and a private operator provides the fixed route and paratransit services. NICE has deployed the latest GPS technology to enhance passenger information and commu- B nications, as well as a fare payment application that allows passengers to make their fare payment through their smar tphone. On-line travel information is also available through kiosks at the Intermodal facilities.

Contracting services with private tranp. carriers

CPC has been successfully operating a transpor tation program for frail elderly and those with disabilities for over 10 years. CPC has an arrangement with UCP of Long Island to borrow one of their 5310 vehicles if one of CPC vehicles is out of service and being repaired.

In the absence of public transit we rely heavily on volunteer drivers and a bus we have through Suffolk Co. office for Aging

Demand responsive and regular route transpor tation to Senior Center, shopping trips, etc. We use a software system to plot routes to avoid duplication and improve overall efficiency.

WESTCHESTER

Either FR or P

ROCKLAND

PUTNAM

Both FR and P

SUFFOLK

NASSAU

STATEN ISLAND

QUEENS

MANHATTAN

BROOKLYN

BRONX

BARRIERS

FUNDING

TECHNOLOGY

mobility management to educate consumers and coordinate transpor tation access has been moderately successful for a por tion of the target audience

INFORMATION

SERVICE/ COORDINATION X

ACCESSIBILITY

MODE TYPE P

Paratransit

AAAAAAAAAAAA

LICIL: Transpor tation provided for people with disabilities. One trip per month door-to-door anywhere in Nassau County for members of LICIL. A $5 per year donation is requested to utilize this service.

Fixed Route

D-67

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

The County's 5310 grant has served many paratransit riders by providing service beyond the required 3/4 P mile corridor.

Riverhead's Senior Transpor tation is the only no cost transpor tation service available to Riverhead seniors, with priority given to medical transpor tation within the town. Since Riverhead is located on the East End of Long Island, it is considered P a rural area. Unlike the County public bus service, our transpor tation offers door to door pick up and drop off. Private Taxi service is available in the town, but it is extremely cost prohibitive.

Coordination with Suffolk County regarding paratransit service areas

we do a great deal of travel training as well as reviewing and mapping out bus routes for our members

Travel training Contracting for service with transpor tation providers

We have in place an advisory board that helps us with the disabled and senior communities

Camp Venture, Inc. has site based day habilitation and day habilitation without walls programs. Community inclusion is essentially all the outings the programs do. Camp Venture provides for most of the transpor tation to the day programs.

-service designed to provide access to jobs for our students with jobs who are graduating -ability to use TRIPS to give our students practice using the system while still in school

travel training, volunteer driver program, centralized directory

Volunteer Driving Program, Public transpor tation, contracting for service with transpor tation providers such as TRIPS

X X

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

WESTCHESTER

Both FR and P

ROCKLAND

PUTNAM

Paratransit

SUFFOLK

STATEN ISLAND

QUEENS

MANHATTAN

BROOKLYN

BRONX

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

AAAAAAAAAAAA

Fixed Route

NASSAU

D-68 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

Success in Rockland is an overlay map project to identify treatment services on bus routes.

BRiDGES has provided transpor tation to individuals, including people with disabilities, to attend annual Legislative Action Days in Albany. Bridges has been approved for funding through 5310 to purchase accessible vehicles to provide transpor tation services to people we serve.

Our clients can't use public transpor tation - too expensive or out of the way. We provide door to door service to our 5 senior activity centers and adult day care center.

Multiple options, volunteer drivers, para transit, discount cab, bee line bus.

The success of the county's ParaTransit service focuses on the offices ability to be flexible with our ridership while maintaining the level of responsibility ridership has in utilizing the overall service. Positive relationship with our vendors and having the sense to be creative in establishing new services for our ridership.

PUTNAM

SUFFOLK

ROCKLAND X

NASSAU

QUEENS

The TBI waiver allows for medicaid transpor tation outside of medical appts...they can include social O trips...and staff provide coordination and follow up...

MANHATTAN

BROOKLYN

BRONX

BARRIERS

Bus Transpor tation, TRIPS, Paratransit all ok Need night services

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

TRIPS is our transpor tation besides agency vehicles.

WESTCHESTER

STATEN ISLAND

Both FR and P

SERVICE/ COORDINATION

MODE TYPE

Paratransit

AAAAAAAAAAAA

Fixed Route

D-69

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

Both FR and P

ROCKLAND

PUTNAM

Paratransit

SUFFOLK

STATEN ISLAND

QUEENS

MANHATTAN

BROOKLYN

BRONX

BARRIERS

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

AAAAAAAAAAAA

Fixed Route

NASSAU

D-70 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

Volunteer transpor tation continues to be the biggest demand in our service area. Many clients are unable to afford the expense of taxis, many clients are unable physically O to ride a bus, and many locations do not have good access to public transpor tation, making the volunteer program in such high demand

Paratransit is a great service. Travel training oppor tunities have been helpful in the past in Westchester, but don't exist too much anymore. O The centralized directory of transpor tation information is also a great resource.

Joint section 5310 and Mobility Manager

Jawonio CES provides travel Training, County of Rockland Online Directory

Travel training, enhancing independence so that par ticipants can access meaningful community activities as well as employment. TRIPS bus service has been helpful to our folks.

TRIPS

All of the above, par ticularly services that provide access to jobs.

Access a Ride and ARC transpor tation

We provide transpor tation to and from the Senior Center. But, people need affordable transpor tation to stores/shopping/MD appts. Access-a-ride is helpful but also a frustrating service. People take car service but it is costly. There was a brief trial of a volunteer driver program in the community which was successful. such a program where drivers are vetted would be helpful

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Other services

Either FR or P

Ride-hailing

Other services

WESTCHESTER

Either FR or P

ROCKLAND

PUTNAM

Both FR and P

SUFFOLK

NASSAU

STATEN ISLAND

QUEENS

Provide orientation and mobility training to blind and visually impaired people of all ages.

MANHATTAN

BROOKLYN

BRONX

MTA Buses and Access-A-Ride are the preferred means of transpor tation. Both will connect our members to their destinations. Members living in far ends of boroughs often rely on cabs or family members to save time. FFb has none of the services or programs listed above.

BARRIERS

FUNDING

Travel Training for students with significant disabilities other than blindness for 45 years; have provided travel training to approximately O 14,000 youth with very significant disabilities; average 90% successful who then use public transit to commute to school or work-site

TECHNOLOGY

INFORMATION

SERVICE/ COORDINATION

The majority of people attending DIA use public buses and/or Access-A- P Ride.

ACCESSIBILITY

MODE TYPE

Paratransit

AAAAAAAAAAAA

Our program provides transpor tation via our own vans or contracted car service programs. We have been able to provide services to older adults who have medical disabilities or live where there is limited public transpor tation. We provide transpor tation for them to have congregate meals, recreation and socialization. We also provide transpor tation services for medical appointments in the same way for older adults who again have medical disabilities or live to far from their medical providers. We have provided much needed services to older adults for specialized cancer treatments, dialysis treatment and much more to mention. If these services were not provided in many cases our seniors would have nowhere to go. Treatment centers are too far from their homes to take public transpor tation, and car service to costly.

Fixed Route

D-71

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

STATEN ISLAND

travel training, contracting for service with transpor tation providers thru IATS, bus/ride sharing thru IATS contract, Section 5310 application for vehicle purchase, utilizing AAR

Most of the seniors within the NORC area take public transpor tation. Few B are enrolled in the Access-A-Ride program a subsidiary of the MTA.

seniors to our facility for daily programs, shopping & medical appoint- O ments to doctors

We service all of Rockland commuters with the local bus serviceTranspor t of Rockland and TRIPS

Good ferry, rail, bus services.

Either FR or P

Other services

Either FR or P

Ride-hailing

Other services

x x x

The majority of people attending DIA use public buses and/or Access-A- P Ride.

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

WESTCHESTER

QUEENS

Both FR and P

ROCKLAND

MANHATTAN

We provide travel training for some of our developmentally disabled adults and many of our youth.

PUTNAM

BROOKLYN

Paratransit

SUFFOLK

BRONX

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

BARRIERS

AAAAAAAAAAAA

We are the NYC dept of education that travel trains as well as route trains students with disabilities in D75 and all NYC public high schools O where students are referred and route training or practicing expanded skills with students who "travel" but are not "travelers"

Fixed Route

NASSAU

D-72 TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

We provide travel training for some of our developmentally disabled adults and many of our youth. travel training, contracting for service with transpor tation providers thru IATS, bus/ride sharing thru IATS contract, Section 5310 application for vehicle purchase, utilizing AAR

Most of the seniors within the NORC area take public transpor tation. Few B are enrolled in the Access-A-Ride program a subsidiary of the MTA.

seniors to our facility for daily programs, shopping & medical appoint- O ments to doctors

We service all of Rockland commuters with the local bus serviceTranspor t of Rockland and TRIPS

Good ferry, rail, bus services.

Other services

Either FR or P

Ride-hailing

Other services

x x x

WESTCHESTER

STATEN ISLAND

Either FR or P

ROCKLAND

QUEENS

PUTNAM

MANHATTAN

Both FR and P

SUFFOLK

BROOKLYN

NASSAU

BRONX

BARRIERS

Provide orientation and mobility training to blind and visually impaired people of all ages.

FUNDING

TECHNOLOGY

INFORMATION

ACCESSIBILITY

SERVICE/ COORDINATION

MODE TYPE

Paratransit

AAAAAAAAAAAA

Fixed Route

D-73

TABLE D 22, CONT: SURVEY COMMENTS (ALL COUNTIES)

D-74

D-6 SURVEY RESULTS D-6.1 NEW YORK CITY SURVEY RESULTS

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

A total of 25 respondents from the five New York City boroughs responded to the survey. Two additional respondents from the Lower Hudson Valley took this survey, and their response have been included in the summary below, for a total of 27 respondents. Please note questions 1 and 2 asked respondents about their organizational and personal contact information, and those responses are not provided here. Figure D 1: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR ORGANIZATION REPRESENT/SERVE? (NEW YORK CITY)

QUESTION 4 What geographic area (borough, town, city, or village) does your organization serve? Responses include organization that work in each of New York City’s five boroughs, as well as Nassau, Rockland, Suffolk, and Westchester counties. Figure D 2: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (NEW YORK CITY)

Other answers included a variety of public agencies.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

DESTINATION CATEGORY

NO. OF RESPONSES

Shopping

Medical

Education

Neighboring Community

Enter tainment/Recreation

Community Program

Public Transpor tation

Social/Agency Services

Residence

Day Program

Employment

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Table D 23: QUESTION 7 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (NEW YORK CITY)

D-75

Figure D 3: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (NEW YORK CITY)

D-76

Table D 24: QUESTION 8 QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/ HUMAN SERVICES TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (NEW YORK CITY)

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

WHAT SPECIFIC SERVICES OR PROGRAMS WORK WELL FOR YOUR CUSTOMERS/CLIENTS? INCLUDE YOUR OWN ORGANIZATION’S SUCCESSES OR THOSE OF OTHERS. EXAMPLE SERVICES OR PROGRAMS MAY INCLUDE: TRAVEL TRAINING FOR POTENTIAL FIXED ROUTE RIDERS, VOLUNTEER DRIVER PROGRAM, JOINT SECTION 5310 APPLICATION AMONG MULTIPLE NON-PROFIT ORGANIZATIONS, SERVICE DESIGNED TO PROVIDE ACCESS TO JOBS, MOBILITY MANAGER, CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION, CONTRACTING FOR SERVICE WITH TRANSPORTATION PROVIDERS.

Responses to Question 8 were categorized to reflect the transpor tation successes in the area provided by public transit and human service agencies. In addition to the responses listed below, there were an additional two responses regarding the need for volunteer driver programs. The other responses are summarized below: CATEGORY

NO. OF RESPONSE

Public Transpor tation

Travel Training

Agency Transpor tation

Mobility Management

Federal Funding

Figure D 4: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (NEW YORK CITY)

Other answers include capital and infrastructural constraints, and limited bus service.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (NEW YORK CITY) TRANSPORTATION CHALLENGES

RATING AVERAGE

RESPONSE COUNT

3.00

Bus stops or rail stations are not close enough to residences and/or destinations.

2.73

Customers need assistance when traveling.

2.50

Transit trips to some destinations are too time-consuming.

3.00

Impor tant destinations are not accessible on 2.88 public transit.

Path to bus stop or stations is not accessible.

3.25

Other

1.29

An accessible vehicle is not always available.

2.29

Transpor tation options are too expensive.

3.50

Eligible trip purposes are limited (e.g., for medical, senior nutrition, day program, or work trips only).

3.67

Information on local services is not always available or easy to use.

4.00

Public transit service does not operate late enough in the evening.

1.00

Customers must meet age, income, or disability requirements in order to use paratran- 3.00 sit services.

Inter-city or inter-county travel is not possible.

3.00

Public transit service does not operate on weekends.

3.50

Figure D 5: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (NEW YORK CITY)

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

Not all train stations are fully accessible.

D-77

Table D 25: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY

D-78

QUESTION 12 Please tell us what organization or individual oversees the mobility management program. Six responses were received to this questions, with half identifying the NYC Dept. of Transpor tation. Six responses were received to this questions, with half identifying the NYC Dept. of Transportation.

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

Figure D 6: QUESTION 13 HAS AN OPERATIONAL SUPPORT SYSTEM BEEN IMPLEMENTED TO ASSIST MOBILITY MANAGERS IN YOUR BOROUGH? (NEW YORK CITY)

QUESTION 14 Please tell us what organization or individual oversees operations suppor t system for Mobility Managers. One response was received to this question. QUESTION 15 What types of suppor t services have been implemented by this organization or individual? Examples may include trip scheduling, driver training, vehicle storage, or maintenance. One response was received to this question. Figure D 7: QUESTION 16 IS THERE AN AGENCY THAT PROVIDES TRAINING AND SUPPORT FOR MOBILITY MANAGERS IN YOUR BOROUGH? (NEW YORK CITY)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

One response was received to this question.

One response was received to this question. Figure D 8: QUESTION 19 ARE TRANSPORTATION PROVIDERS ABLE TO PURCHASE NEW VEHICLES? (NEW YORK CITY)

Figure D 9: QUESTION 20 HAVE SUBSIDY OR VOUCHER PROGRAMS BEEN INTRODUCED IN YOUR BOROUGH TO HELP RIDERS USE TAXI, COMMUNITY CAR, OR TNCS (UBER, LYFT, ETC.)? (NEW YORK CITY)

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

QUESTION 18 What types of training and services are available for Mobility Managers from this organization? Examples may include providing Mobility Managers with background skills or networking oppor tunities.

D-79

QUESTION 17 Please tell us what organization or individual oversees the Mobility Manager training and suppor t services.

D-80

Figure D 10: QUESTION 21 HAVE TRAVEL TRAINING PROGRAMS TO HELP PEOPLE WITH DISABILITIES TAKE PUBLIC TRANSIT BEEN IMPLEMENTED IN YOUR BOROUGH? (NEW YORK CITY)

NNNNNNNNNNNNNNNNNNNNNNNNNNNN

Figure D 11: QUESTION 22 HAS TRANSIT SERVICE BEEN IMPROVED OR EXPANDED TO NEW AREAS IN YOUR BOROUGH? EXPANSION MAY INCLUDE SERVICE IN A NEW AREA, OR EXPANDED HOURS OF SERVICE. (NEW YORK CITY)

Question 23 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements. Four responses were received to this question. Question 24 Have any other transpor tation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly. Four responses were received to this question.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

A total of 19 respondents from Nassau and Suffolk counties responded to the survey.

Figure D 12: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR ORGANIZATION REPRESENT/SERVE? (LONG ISLAND)

Question 4

What geographic area (county, town, city, or village) does your organization serve?

Responses include Suffolk County, Nassau County, the Bronx, Brooklyn, and Queens. Towns throughout Suffolk and Nassau were also represented. Figure D 13: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (LONG ISLAND)

LLLLLLLLLLLLLLLLLLLLLLLLLL

Please note questions 1 and 2 asked respondents about their organizational and personal contact information, and those responses are not provided here.

D-81

D-6.2 LONG ISLAND SURVEY RESULTS

D-82

Figure D 14: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LONG ISLAND)

LLLLLLLLLLLLLLLLLLLLLLLLLL

Table D 26: QUESTION 7 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LONG ISLAND) A total of 55 unique locations were received to this question, with seven repeated destinations. Each repor ted destination was categorized according to their type. Destination responses are summarized in the table below: DESTINATION CATEGORY

NO. OF RESPONSES

Day Program

Shopping

Medical

Other

Train Station

Education

Social Services

Neighboring Community

Cour t House

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

HUMAN SERVICES TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (LOND ISLAND)

Responses to Question 8 were categorized to reflect the transpor tation successes in the area provided by public transit and human service agencies. In addition to the responses listed below, there were an additional two responses regarding deficiencies in the area: the first about insufficient transpor tation funding for people with disabilities, and the second with regard to limited service, and service delivery problems. The other responses are summarized below: CATEGORY

NO. OF RESPONSE

Private Transpor tation Services

Municipal Demand Response

Vehicle Sharing

Contracting

Coordination with the County

Enhanced Service Due to Grant Funding

Mobility Management Services

Public Service

Technology

Travel Training

Volunteer Drivers

LLLLLLLLLLLLLLLLLLLLLLLLLL

D-83

Table D 27: QUESTION 8 QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/

D-84

Figure D 15: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (LONG ISLAND)

LLLLLLLLLLLLLLLLLLLLLLLLLL COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (LONG ISLAND) TRANSPORTATION CHALLENGES

RESPONSE COUNT

2.33

Impor tant destinations are not accessible on 2.44 public transit.

Customers need assistance when traveling.

2.83

Transpor tation options are too expensive.

2.60

Bus stops or rail stations are not close enough to residences and/or destinations.

2.40

Transit trips to some destinations are too time-consuming.

2.40

Public transit service does not operate on weekends.

3.25

An accessible vehicle is not always available.

3.00

Inter-city or inter-county travel is not possible.

3.33

Eligible trip purposes are limited (e.g., for medical, senior nutrition, day program, or work trips only).

3.50

Path to bus stop or stations is not accessible.

3.50

Information on local services is not always available or easy to use.

4.50

Customers must meet age, income, or disability requirements in order to use paratran- 2.00 sit services.

Not all train stations are fully accessible.

0.00

Other

1.83

Figure D 16: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (LONG ISLAND)

LLLLLLLLLLLLLLLLLLLLLLLLLL

Public transit service does not operate late enough in the evening.

RATING AVERAGE

D-85

Table D 28: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY

D-86

QUESTION 12 Please tell us what organization or individual oversees the mobility management program. Six responses were received to this questions, with half identifying the NYC Dept. of Transpor tation. Three responses were received. Figure D 17: QUESTION 13 HAS AN OPERATIONAL SUPPORT SYSTEM BEEN IMPLEMENTED TO

LLLLLLLLLLLLLLLLLLLLLLLLLL

ASSIST MOBILITY MANAGERS IN YOUR BOROUGH? (LONG ISLAND)

QUESTION 14 Please tell us what organization or individual oversees the central information depository, and what type of system is used (E.g. online directory, one call/one click, etc.) Five responses were received. Figure D 18: QUESTION 15 ARE TRANSPORTATION PROVIDERS (E.G. HSAS, PARATRANSIT PROVIDERS, ETC.) ABLE TO REPLACE VEHICLES AT THE END OF THEIR USEFUL LIVES? (LONG ISLAND)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

MOBILITY MANAGERS IN YOUR BOROUGH? (LONG ISLAND)

D-87

Figure D 19: QUESTION 16 IS THERE AN AGENCY THAT PROVIDES TRAINING AND SUPPORT FOR

LLLLLLLLLLLLLLLLLLLLLLLLLL

Figure D 20: QUESTION 17 HAVE ACCESSIBILITY IMPROVEMENTS TO RAIL STATIONS BEEN MADE? (LONG ISLAND)

Figure D 21: QUESTION 18 HAVE SPECIALIZED SERVICES THAT PROVIDE LINKS TO EMPLOYMENT LOCATIONS BEEN IMPLEMENTED? EXAMPLES MAY INCLUDE SHUTTLES OR VANPOOLS. (LONG ISLAND)

D-88

QUESTION 19 Please tell us what organization or individual oversees these services to employment locations, and what types of programs are offered. One response was received.

LLLLLLLLLLLLLLLLLLLLLLLLLL

Figure D 22: QUESTION 20 HAVE FIXED ROUTE TRANSIT SERVICE IMPROVEMENTS THAT SUPPORT JOB ACCESS BEEN IMPLEMENTED? (LONG ISLAND)

QUESTION 21 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements. Three responses were received. QUESTION 22 Have any other transpor tation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly. Four responses were received.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

A total of 37 respondents from Rockland and Westchester counties responded to the survey. No responses from providers based in Putnam County were received.

ORGANIZATION REPRESENT/SERVE? (LOWER HUDSON VALLEY)

What geographic area (county, town, city, or village) does your organization serve? Question 4 What geographic area (county, town, city, or village) does your organization serve? Responses included the towns, cities, and villages of Clarkstown, Hudson Valley, New Rochelle, Orangeburg, Monsey, Chestnut Ridge, North Salem, Ossining, and Mamaroneck. Figure D 23: QUESTION 5 PLEASE SELECT THE OPTION THAT BEST DESCRIBES YOUR ORGANIZATION. CHOOSE ONLY ONE OF THE FOLLOWING. (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Please note questions 1 and 2 asked respondents about their organizational and personal contact information, and those responses are not provided here. Figure D 24: QUESTION 3 WHICH OF THE FOLLOWING POPULATIONS DOES YOUR

D-89

D-6.3 LOWER HUDSON VALLEY SURVEY RESULTS

D-90

Figure D 25: QUESTION 6 DOES YOUR ORGANIZATION PROVIDE TRANSPORTATION SERVICES (OPERATE VEHICLES, PROVIDE VOLUNTEER RIDES, CONTRACT FOR TRANSPORTATION, BUY/ DISTRIBUTE TRANSIT TICKETS OR PASSES, SUBSIDIZE TRANSPORTATION VOUCHERS)? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Table D 29: QUESTION 7 WHAT ARE THE TOP FIVE DESTINATIONS FOR YOUR CUSTOMERS? PLEASE INCLUDE NAME (SUCH AS WALMART), CITY/TOWN, AND STREET IF THERE IS MORE THAN ONE STORE/OFFICE/FACILITY IN THAT CITY/TOWN. (LOWER HUDSON VALLEY) The answers to Question 7 are summarized by category in the table below DESTINATION CATEGORY

NO. OF RESPONSES

Neighboring Community

Shopping

Medical

Day Program

Agency Services

Community Programs

Social Services

Employment

Other

Recreation

Education

Residence

Places of Worship

Bank

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

TRANSPORTATION SUCCESSES IN YOUR COMMUNITY. (LOWER HUDSON VALLEY)

The answers to Question 8 are summarized by category in the table below: CATEGORY

MENTIONS

Public Transpor tation Services

Travel Training

Volunteer Drivers

Information Repository

Job Access

Contracting

Mobility Management Services

Advisory Board

Private Transpor tation Services

Multimodal Access

Agency Transpor tation

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

D-91

Table D 30: QUESTION 8 PLEASE SAY A FEW WORDS ABOUT PUBLIC TRANSIT/HUMAN SERVICES

D-92

Figure D 26: QUESTION 9 PLEASE SELECT THE TOP TRANSPORTATION CHALLENGES FACED BY YOUR CUSTOMERS/CLIENTS (SELECT UP TO FIVE). (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Other answers to this question include issues related to paratransit reservations and reliability.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

YOUR CUSTOMERS/CLIENTS, WITH 1 REPRESENTING THE TOP CHALLENGE. (LOWER HUDSON VALLEY) TRANSPORTATION CHALLENGES

RATING AVERAGE

RESPONSE COUNT

3.0

Transit trips to some destinations are too time-consuming.

3.0

Public transit service does not operate late enough in the evening.

2.3

Customers need assistance when traveling.

2.1

Eligible trip purposes are limited (e.g., for medical, senior nutrition, day program, or work trips only).

2.5

An accessible vehicle is not always available.

3.0

Public transit service does not operate on weekends.

3.0

Transpor tation options are too expensive.

2.6

Information on local services is not always available or easy to use.

3.3

Inter-city or inter-county travel is not possible.

4.0

Path to bus stop or stations is not accessible.

2.5

Impor tant destinations are not accessible on 4.8 public transit.

Customers must meet age, income, or disability requirements in order to use paratran- 3.3 sit services.

Not all train stations are fully accessible.

4.5

Other

2.5

Figure D 27: QUESTION 11 IS THERE CURRENTLY A MOBILITY MANAGER OR MOBILITY MANAGEMENT PROGRAM IN YOUR BOROUGH? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Bus stops or rail stations are not close enough to residences and/or destinations.

D-93

Table D 31: QUESTION 10 PLEASE RANK THE TOP TRANSPORTATION CHALLENGES FACED BY

D-94

Question 12

Please tell us what organization or individual oversees the mobility management program.

This questions received six responses, including Westchester County and Transportation of Rockland. Figure D 28: QUESTION 13 HAS COORDINATION OF AGENCY SERVICES/MOBILITY MANAGEMENT IMPROVED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Question 14 ment?

How has coordination in your county been improved for agency services/mobility manage-

This question received eight responses, which can be characterized as County oversight, information repository, job access, non-dedicated service providers, on time performance, transportation expansion, and trip assistance. Figure D 29: QUESTION 15 IS THERE A CENTRAL SOURCE FOR INFORMATION ABOUT TRANSPORTATION SERVICES IN YOUR COUNTY? THE SOURCE COULD BE A PRINTED OR ONLINE DIRECTORY, CALL CENTER, OR ONE-CALL/ONE-CLICK SYSTEM. (LOWER HUDSON VALLEY)

Question 16 Please tell us what organization or individual oversees the central information depository, and what type of system is used (E.g. online directory, one call/one click, etc.) Question 16 received 15 responses, with the answers covering a variety of telephone and online information resources.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

Question 18 generated five response, which can be summarized as expanded service area, expanded service hours, taxi programs, and new vehicles. Figure D 31: QUESTION 19 TRANSPORTATION VOUCHER PROGRAMS ARE CONSUMERDRIVEN, AND ALLOW PARTICIPANTS TO CONTROL RESOURCES DIRECTLY AND TO MAKE THEIR OWN DECISIONS ABOUT SERVICE PROVIDERS. HAVE ANY TRAVEL VOUCHER PROGRAMS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Question 18 Please identify what types of transit service improvements or expansions have been implemented in your county.

D-95

Figure D 30: QUESTION 17 HAVE ANY NEW TRANSIT SERVICE EXPANSIONS OR IMPROVEMENTS

D-96

Figure D 32: QUESTION 20 REDUCED FARE VOUCHERS FOR TAXIS, COMMUNITY CARS, OR TNCS (UBER, LYFT, ETC.) ARE OFFERED TO OLDER ADULTS, PERSONS WITH DISABILITIES AND PERSONS WITH LOW INCOMES TO INCREASE TRIP FLEXIBILITY AND COVERAGE OF SERVICE. HAVE ANY REDUCED FARE VOUCHER PROGRAMS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Figure D 33: QUESTION 21 TRAVEL TRAINING PROGRAMS ARE DESIGNED TO TRAIN INDIVIDUALS TO USE PUBLIC TRANSIT. HAVE ANY PROGRAMS LIKE THIS BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

IMPROVED? (LOWER HUDSON VALLEY)

SERVICES TO/FROM RAIL STATIONS OR BUS STOPS, OR VANPOOLS, BEEN IMPLEMENTED IN YOUR COUNTY? (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Figure D 35: QUESTION 23 HAVE REVERSE COMMUTE STRATEGIES, SUCH AS SHUTTLE

D-97

Figure D 34: QUESTION 22 HAS ACCESS FOR PEOPLE WITH DISABILITIES TO BUS STOPS

D-98

Figure D 36: QUESTION 24 HAVE SPECIALIZED SERVICES THAT PROVIDE LINKS TO EMPLOYMENT LOCATIONS BEEN IMPLEMENTED? EXAMPLES MAY INCLUDE SHUTTLES OR VANPOOLS. (LOWER HUDSON VALLEY)

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Question 25 Please tell us what organization or individual oversees these services to employment locations, and what types of programs are offered. No responses to this question were received. Figure D 37: QUESTION 26 HAVE TRANSIT SERVICE IMPROVEMENTS THAT SUPPORT JOB ACCESS BEEN IMPLEMENTED? (LOWER HUDSON VALLEY)

Question 27 Please tell us what types of transit service improvements have been implemented, and which organization was responsible for these improvements. One response was received for this question. Question 28 Have any other transpor tation coordination or mobility management strategies been implemented since the 2009 or 2013 coordination plans? Please describe briefly. No other transportation strategies were identified in response to this question. COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

E-1

6 E DESCRIPTION OF INVESTMENT OPPORTUNITIES E-1 PARATRANSIT SERVICES E-1.1 SHARED USE OF HUMAN SERVICE TRANSPORTATION AND PARATRANSIT VEHICLES

Joint 5310 Applications

Vehicle sharing is designed to reduce unnecessary vehicle expenses, resulting in a total fleet that is the right size for the region. This strategy allows providers with complementary vehicle requirements to share vehicles â&#x20AC;&#x201C; for example, an agency that needs to use vehicles in the peak periods can be paired with one needing vehicles during mid-day periods or on weekends only. Vehicle sharing can reduce

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

Photo Source: NYC DOT

E-2

capital costs as well as operating costs for par ticipating agencies. One way costs are saved is by reducing the number of vehicles that are insured. Vehicle sharing can also make accessible vehicles available to a wider range of passengers.

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

For this strategy to work, two or more agencies/organizations would join together to purchase one or more vehicles that would then be shared between them. This type of arrangement would require an agreement between the two agencies/organizations to determine the cost allocation and days/hours when each entity would use the vehicle. A lead agency would be responsible for storing the vehicle and providing maintenance and insurance; the other agencies would thus pay an additional fee to help cover these costs. Both agencies/organizations would be responsible for providing trained and licensed drivers and for fueling the vehicles based on use. This strategy would suppor t the use of Section 5310 funds to expand existing capital funding programs, while also improving the grant applications by actively working towards coordination.

BENEFITS

Enhances existing community transportation resources Reduces capital investment in vehicles Reduces operating costs, especially for insurance Enhances ability to obtain capital grants where ranking includes coordination

POTENTIAL CHALLENGES

Different agencies have different insurance policies and driver requirements Gaining agreement on cost sharing Establishing protocols regarding process for repor ting of mechanical problems, etc. Shared vehicles accrue more miles, so may need to be replaced sooner

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Application for the NYMTC Planning Area

Examples of Best Practices Jefferson Union High School in Daly City, California (JUHSD) joined with the Pacific Forest and Watershed Lands Stewardship Council and the City of Daly City to purchase five new vans for the purpose of suppor ting outdoor activities for teenagers. During school days, JUHSD has first priority for the use of the vans, but Daly City has priority access to the vans during breaks and after school. The two entities also share maintenance and insurance expenses for the vans. In addition, JUHSD rents its other vehicles to the municipalities of Daly City, Brisbane, Pacifica and Colma (the communities served by the school district) for after-school activities and general use. JUHSD has 10 school buses and eight 10-passenger vans as well as the five cans in the shared fleet with Daly City. BerkshireRides is a program from Berkshire County in western Massachusetts. The United Way worked with a coalition of organizations to set up a vehicle sharing pool to meet common needs of transpor ting school kids to after school programs. The seven primary par tners each pay an annual fee of $1,500 for the priority scheduling on one vehicle. Secondary users can rent the vehicles for $100 per day when they are available. All agencies must hire or pay their

Vehicle sharing would involve some por tion of staff time for each par ticipating organization to coordinate with the other, but likely not a significant amount. The actual amount of time and resources required would depend on how the vehicle sharing program is structured. Another factor in vehicle sharing involves addressing liability issues, i.e. who insures the vehicle, what is needed to ensure that all drivers meet the insurer’s standards, etc. Vehicle sharing between agencies would also result in operational cost savings (fuel, maintenance, insurance) to the extent that the number of 5310 vehicles operated by the par ticipating agencies is reduced. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—the administrative costs of vehicle sharing between agencies could be funded as a mobility management project with the 55% por tion of the region’s 5310 funding, at 80% federal par ticipation. Potential Lead or Partner Organizations Any organizations interested in reducing costs by sharing vehicles to make use of available capacity Mobility Manager could coordinate

SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

For each area or county, a lead agency would need to be identified to store, maintain, and insure the vehicle, while the “borrowing” organization would utilize the vehicle on a predetermined schedule, paying an hourly or daily fee.

Costs

E-3

In the NYMTC planning area, a vehicle sharing program could be implemented in concer t with future rounds of 5310 funding. Two or more agencies could apply for 5310 vehicles jointly, and receive higher scores in the 5310 application process because of their coordination. This strategy is relevant for longterm 5310 grant planning; two agencies that serve similar population groups in the same geographic area can decide to purchase a shared 5310 vehicle instead of purchasing two vehicles in order to coordinate services and reduce costs.

own drivers and pay for fuel. This program was noted as having the positive effect of promoting general coordination amongst the agencies as well as a decrease in transpor tation costs.

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E-1.2 VEHICLE SHARING POOL

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Vehicle sharing is designed to reduce unnecessary vehicle expenses, resulting in a total fleet that is the right size for the region. A vehicle sharing pool operates using donated vehicles and/or vehicles purchased with Section 5310 funding. The donated or purchased vehicles would be added to the pool of shared vehicles and rented on a recurring schedule or for one-time use by human service and non-profit organizations that join the program as members. The fees collected from the membership program could be used as the local match for the 5310 grant. The donating agency/organization has first priority for the vehicles and schedules the vehicles for specific periods during the week/weekend to fit its normal transportation schedule. During periods when the donating agency is not using the vehicle, such as in the middle of the day, in the evenings, or on the weekends, the vehicle would be available for either subscription or one-time use by other organization. Member fees pay for vehicle maintenance and insurance costs. A lead agency will collect fees, administer the program, and provide insurance and maintenance for the vehicles. Members will provide their own drivers (who are trained by the lead agency) and pay to fuel the vehicles.

BENEFITS

Enhances existing community transportation resources Reduces capital investment in vehicles Reduces operating costs especially for insurance Enhances ability to obtain capital grants where ranking includes coordination

POTENTIAL CHALLENGES

Different agencies have different insurance policies and driver requirements Gaining agreement on cost sharing Establishing protocols regarding process for sharing, repor ting of mechanical problems, etc. Shared vehicles accrue more miles, so may need to be replaced sooner

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Application for the NYMTC Planning Area

All interested organizations could “donate” vehicles into the vehicle pool and be able to use them for the daily hours that they are currently used; however, during the hours that they are unused, such as in the evenings and on weekends, any other organization (that is pre-qualified and insured) would be able to “rent” the vehicles for transpor ting their own clients. An agency that already operates a large fleet and has a system set up for insurance, maintenance and scheduling/dispatching should act as the lead agency to manage the vehicle pool and provide driver training to the borrowing agency drivers. the Arc of Ulster-Greene and Gateway Industries operate the largest vehicle fleets and may be subject to fewer constraints regarding vehicle maintenance practices than UCAT; either one of those organizations could potentially act as the lead agency for this strategy. Examples of Best Practices The GoRide Vehicle Sharing Program at ValleyRide (Valley Regional Transit, or VRT) in Idaho is a pool of vehicles for human service agencies and non-profit organizations in Ada and Canyon Counties to use when needed. The pool of GoRide vehicles includes a variety of vehicle sizes and vehicles with wheelchair lifts. Agencies and organizations can join the GoRide Vehicle Sharing program and must have a least one driver cer tified. All drivers operating a GoRide vehicle must be approved prior to the agency or organization requesting a vehicle. There are three types of memberships: Annual Donating, Annual Par ticipating and Par ticipating. A Donating Member is an agency or organization that currently has

The vehicle sharing pool program administration will require approximately 10%-20% of the lead agency employee’s time (about $6,000-$12,000 each year). The actual amount of time and resources required would depend on how the vehicle sharing program is structured. Another factor in creating the vehicle sharing program involves addressing liability issues, i.e. who insures the vehicle, what is needed to ensure that all drivers meet the insurer’s standards, etc. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities— the administrative costs of a vehicle pool program could be funded as a mobility management project with the 55% por tion of the region’s 5310 funding, at 80% federal par ticipation. Potential Lead or Partner Organizations Regional/county paratransit providers or human service transpor tation providers operating large fleets as potential lead agencies All providers in a TCC region or NYMTC planning area as donators of vehicles Mobility Manager could coordinate

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Costs

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Similar to the ValleyRide program described in detail below, a vehicle sharing program in the NYMTC region or one of the TCC areas could operate using donated vehicles and/or vehicles purchased with Section 5310 funding. The strategy benefits all participating providers because it reduces the overall number of vehicles that need to be purchased and creates a system where only one provider is responsible for storing and maintaining the vehicles. It also offers an oppor tunity to increase annual mileage on vehicles that are not fully utilized at present.

a vehicle but does not need it seven days a week, or only uses the vehicle during the day or evening. The Annual Donating Member donates their vehicle to the GoRide Vehicle Sharing Program. In exchange, VRT insures and maintains the vehicle. GoRide staff use Kelly Blue Book trade-in value for cars and vans and resale value for buses to determine the value of the donated vehicle. At this point, VRT becomes the owner of the vehicle and the van or bus goes into service as a shared vehicle. The value of the vehicle is credited toward the cost of the Donating Members’ annual membership cost.

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E-1.3 CONTRACTING BETWEEN PROVIDERS

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Contracting between organizations for the provision of transpor tation service takes advantage of vehicle downtime by utilizing this excess capacity to satisfy unmet demand, provide overflow capacity at high peak times, and offer a more cost-effective way of providing occasional weekend or evening trips. In this way, one provider (the “buyer”) can purchase service from another provider (the “seller”), which will allow the “buyer” to cut costs and the “seller” to raise additional revenue. Similar trip characteristics, geographic areas, and program policies and procedures facilitate purchases of service. The payoff is a reduced cost per trip —both operating and administrative—due to increased ridesharing oppor tunities, less downtime, consolidated administration and suppor t services, and economies of scale in general. Another benefit to contracting for service is that it offers an alternative for organizations that do not wish to invest in staff, vehicles, and other transpor tation infrastructure or spend time managing transpor tation services in order to provide access to programs and services for their clients. The first step is determining all costs attributed to each provider’s transpor tation program to understand the true costs for each entity involved and the benefits that could result from the purchase of service. Developing a formal cost allocation analysis allows the “seller” to charge the correct rate for providing service. Once both entities have decided on a rate, it is impor tant for each trip to be accurately recorded and billed. Enhanced scheduling and dispatching technology and in-vehicle technology that enables time and location stamping allows providers to accurately track when and for how long their vehicles are being used by another entity’s clients. Technologies include use of mobile data terminals (MDTs), automatic vehicle locating systems (AVL), automated cost allocation of co-mingled trips through scheduling/dispatching software, and smar t card technology. BENEFITS

Increased productivity for the contractor Decreases the cost per trip Purchaser relieved of responsibility for daily transpor tation operations

POTENTIAL CHALLENGES

Requires strict policy directive from administering agency and adoption of policy by par ticipating agencies Requires administrative oversight, performance monitoring and fraud control effor ts Providers may resist changing current practices

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Application for the NYMTC Planning Area

Purchase of service would also enable organizations that would prefer to concentrate on their main mission rather than the operation of transpor tation services to take advantage of the resources of organizations with larger transpor tation programs Contracting for service could also happen between 5310 providers and other non-profit human service organizations whose clients have similar transpor tation needs and which may not want to provide transpor tation themselves. Non-profit organizations that serve similar population groups can contract with 5310 operators, thereby purchasing transpor tation for their clients during periods when the 5310 vehicles have downtime. After determining that a purchase of service agreement would benefit both par ties, the provider who is “selling” transpor tation services should serve as the lead agency responsible for developing the cost allocation plan and setting up guidelines for vehicle usage. Examples of Best Practices Medical Motor Services in Rochester is heading up an effor t with three other NYS Office for Persons with Developmental Disabilities (OPWDD) providers to pool client and trip data. Medical Motor Services is using its scheduling software to identify “rideshare”

In addition to its development of a Transpor tation Management Coordination Center for its six-county region, the Lower Savannah Council of Governments in Aiken, SC expanded service to two unserved counties by utilizing available seats on the existing vehicles of human service transpor tation providers. In Allendale County (population 11,000), human service agencies pooled vehicles, agreed to open their services to the general public, and established a standard per-mile reimbursement rate. Par ticipating agencies included the Local Disabilities and Special Needs Board, the county Office on Aging (which also provided Medicaid non-emergency medical transpor tation for the county), and a local rural health center. A Mobility Manager, housed in a regional transit authority in a neighboring region, takes trip requests and schedules them onto vehicles. The service begin operation in 2004 and by 2013, ridership had doubled to over 1,000 rides per month. The success of the service, known as the Allendale County Scooter, led to its replication in Bamberg County. Marana Health Center provides transpor tation to three other clinics in the Tucson area with the organization’s non-lien 5310 vehicles, and provides limited transpor tation service for the Santa Catalina Senior Center, operating a “fixed route” subscription service on Mondays, Tuesdays, and Thursdays for center clients. Costs The cost of purchasing service depends on the rate determined by the transpor tation provider using a cost allocation model, but should be similar to the full costs incurred by the purchasing organization to operate its own transpor tation services.

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There are other potential contracting oppor tunities between agencies that have similar service areas, serve similar population groups, and/or are willing to contract service. For example, vehicles that are unused during the midday and/or evening hours or on weekends could be used to provide service under contract to other organizations that wish to expand their services or utilize extra vehicle capacity during peak times in a cost-effective way. Available seats on vehicles could also be purchased by other organizations.

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In the NYMTC planning area, several organizations are already contracting for service with other providers.

trips (i.e., trips for clients of different providers riding on same vehicle). The goal is to shor ten ride times for customers and reduce duplication/cost. After a somewhat lengthy effor t to consolidate data, the coordination par tners began to identify trips that could be more efficiently scheduled on other providers’ vehicles in July 2016.

Potential Funding Sources

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Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—both capital and operating costs of contracted service— are eligible uses as par t of the 55% por tion of an area’s 5310 appor tionment at 80% federal par ticipation. Potential Lead or Partner Organizations Mobility Manager could coordinate

E-1.4 ONLINE RESERVATION SYSTEMS TO COMPLEMENT TRADITIONAL PHONE SYSTEMS

As par t of a more complex and functional one-call/one-click system (discussed later in this section), providers can use web-based scheduling or por tals to allow users to view schedules and request trips online. Online reservations require an integrated scheduling system that allows users to view available ride times and to ensure their ride is allowed under an agency’s rules. Using an integrated online reservations system, agencies may be able to lower the demand for call center operators, and allow users to make trip requests at any time. Trip requests must still be made within the set reservations window to provide equal access for all users regardless of the method used to reserve a trip.

BENEFITS

POTENTIAL CHALLENGES

Must develop the technology which can be expensive Lowers call center costs Allows for reservations at all hours Can allow users to have trip negotiation

Must be performed with the help of scheduling software Staff requirements may not change, as reservationists and schedulers are still needed Not all riders will have access to a computer

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Application for the NYMTC Planning Area

Manage My Trips is an online service offered by the MTA for Access-A-Ride (AAR) customers, allowing them to manage trips via a computer. Customers may request trips, manage subscriptions, and check the status of their trips. New users to Manage My Trips provide their AAR issued client membership identification number and verify account details such as their name and bir th date. Once users’ information is verified and they are registered, AAR customers may request one-way or round trips, providing details on the pick-up and drop off locations, as well as their requested time of depar ture or arrival. Manage My Trips will confirm for the user that the request has been received, and once the trip has been reviewed and scheduled, the customer will be contacted via the contact information provided in their user profile. Once a trip request has been scheduled, the trip will be labeled as such within Manage My Trips’ Reservations page. Trip requests may be made up to two days in advance of the day of travel, or by 5:00 p.m. the day before. Trips may be cancelled on the webpage as well, though penalties still apply for customers who “no-show” or have a late cancellation, defined as less than two hours before the scheduled trip. Subscription trips may be requested, paused, or cancelled via Manage My Trips, though requests may take up to seven days to be scheduled. Customers may select their preferred method of contact, and may receive notifications by phone, text message, or email. Similar to the Manage My Trips service, AAR customers may also request trips via email, however the service available for trips scheduled for weekdays only. FindMyRidePA (Figure E 1), a service available in seven central Pennsylvania counties and continuing to spread across the rest of the state, is a One-Call/

Figure E 1: FINDMYRIDEPA Source: http://www.rabbittransit.org

One Click system that allows customers to book trips through its website or mobile app. The app identifies services that match a rider’s needs, assists with trip planning, and if the service selected happens to be the county-based coordinated system, the app will assist the customer through trip booking, all from a computer or smar t phone. Users enter their travel plans, including your destination and desired date and time of depar ture, and the system presents them with a list of potential travel options. To help a user decide which option is best, FindMyRidePA includes an estimate of cost and travel time for each option. A user can then select the option that works best, and print or email an itinerary for the trip. In some cases, the trip can even be booked directly. Costs The added cost of mobile reservations for a onecall/one-click system could demand an additional $10,000 to $100,000 depending on the level of integration, and the existing technology. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—mobility management project within the 55% por tion of the of region’s annual appor tionment, funded at 80% federal par ticipation. Potential Lead or Par tner Organizations NYC DOT New York City Transit NYC Mayor’s Office of Technology and Innovation

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Examples of Best Practices

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Online reservations and scheduling should be a component of a regional one-call/one-click system for New York that offers information and assistance at a minimum, and possibly more complex functions such as online reservations and automated trip planning.

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E-1.5 PROVISION OF AIDES OR ESCORTS TO PROVIDE PASSENGER ASSISTANCE

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In some cases individuals rely on paratransit because they lack confidence or experience to use the fixed-route system. To suppor t individuals transitioning away from paratransit to fixed route, some transit systems have instituted a highly personalized travel training program, frequently referred to as a travel aide, escor t, or “bus buddy.” A program such as this may involve not only training individuals to use fixed-route but also pairing individuals with a “bus buddy” who will travel with them on the bus or subway until the individual gains sufficient confidence to travel independently. Travel aide or escor t programs may also be used to provide assistance to paratransit riders. BENEFITS

Travel aide programs help reduce demand for paratransit services by increasing consumer knowledge in using and independently navigating the fixedroute system Travel aide programs build good community will through the establishment of a corps of volunteers who act as advocates for the transit system

Application for the NYMTC Planning Area Community outreach effor ts, stakeholder interviews, and public meetings have indicated that when consumers have a choice of modes between fixed-route and paratransit, consumers prefer using the paratransit system, even though it requires (at least) a next-day reservation. Consumers who utilize the paratransit systems have cited capacity constraints generated, in par t, by users who could effectively use the fixed-route system.

POTENTIAL CHALLENGES

The individualized nature of these programs makes it difficult to assess overall impact on paratransit usage There is a need to provide administrative suppor t and create the initial training regimen to be followed by the bus buddy volunteers Volunteer retention can be an issue, creating an ongoing need to train new volunteers

A system that could mitigate consumer concerns or lack of skill in using the fixed-route system could diver t some paratransit users to the fixed-route mode, thereby creating additional capacity on the paratransit system. Examples of Best Practices Lane Transit District Bus Buddy Program, Eugene, OR. Lane Transit District (LTD) operates a one-onone training initiative called the Bus Buddy Program. The Program teaches seniors how to ride the bus in a relaxed way by breaking down barriers and building

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Costs If the Lane Transit District approach is followed, there are relatively few ongoing operating costs associated with this program. There will be some initial training curriculum development costs; these costs can be offset, in par t, by adopting the techniques used by other transit systems that have implemented a bus buddy program. Potential Funding Sources If the program is designed specifically to benefit persons with disabilities, New Freedom funds could be used to pay for the improvement. Otherwise, this type of enhancement would be funded as a routine operating expense.

County or city transpor tation depar tments County offices for the aging or people with disabilities Mobility Manager could coordinate

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Paratransit, Inc. Mobility Training Program, Sacramento, CA. Paratransit, Inc. operates a Mobility Training Program that offers specialized training for seniors and people with disabilities who may have difficulty traveling on Sacramento Regional Transit (RT) buses and light rail vehicles. Training is usually provided in a one-on-one setting, but is also done in small groups for facilities such as senior housing complexes. Training includes familiarization with the Sacramento RT system, route planning, use of wheelchair lifts and securement devices, landmark identification, bus rules, and safety issues. The agency has six full-time trainers who teach hundreds of individuals each year how to ride the bus and use light rail.

Potential Lead Organizations

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confidence. LTD recruits regular bus riders to serve as volunteers, known as Bus Buddies, and par tners with local senior centers to match individual seniors with these volunteers. Bus Buddies teach seniors about the LTD transit system, as well as how to plan trips and navigate routes. Each Bus Buddy and senior then ride the bus together. Afterward, the pair discusses the trip and the Bus Buddy answers any remaining questions about using public transpor tation in Eugene.

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E-1.6 VEHICLE PURCHASES AND REPLACEMENTS

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Human service agency programs provide an impor tant complement to publicly provided demand-response and complementary paratransit services. Often providing critical access to programs and services, these organizations play a key role in ensuring mobility for low income persons, seniors, and persons with disabilities. When coordinated with publicly provided transpor tation, human service agency transpor tation can reduce the overall demand for ADA complementary paratransit services. As capital acquisition is often under taken from operating funding, the purchase of new or replacement vehicles is problematic for organizations facing fiscal constraints. The Federal Transit Administration’s Section 5310 Program was designed specifically to provide a source of capital funding for these organizations and will remain an impor tant component in regional effor ts to improve transpor tation services to the target populations. BENEFITS

Capital funding suppor ts the maintenance of existing community transpor tation services Section 5310 creates oppor tunities for funding par tnerships with HHS programs, with FTA supplying capital funding and HHS providing vehicle operations suppor t

POTENTIAL CHALLENGES

Ensuring that the Section 5310 program suppor ts other coordination effor ts and activities Establishing a grant award process that suppor ts both existing and new service providers

Capital assistance for transpor tation providers creates or maintains travel options and choices for individuals.

Application for the NYMTC Planning Area NYSDOT administers the purchase of new and replacement vehicles for the state’s eligible Section 5310 subrecipients. This involves issuing calls for applications, working with the NYS Office of General Services (OSG) to procure vendors to provide vehicles that meet the specifications developed for 5310 vehicles, coordinating the delivery of vehicles to selected 5310 subrecipients, processing payment of federal funds to Section 5310 subrecipients, and coordinating required repor ting regarding the use of those vehicles. In the NYMTC planning area, a com-

mittee composed of NYMTC members is responsible for making project selections. Examples of Best Practices Senior Transportation Connection (STC), Cuyahoga County, OH is a community based organization that is responsible for coordination of community based senior transpor tation services in the Greater Cleveland area. The organization, working cooperatively with the Greater Cleveland Regional Transit Authority and a network of municipal and non-profit service providers, coordinates the centralized functions of para-

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Costs are determined by state contract price and available options specified by the successful applicant. NYSDOT uses Federal Section 5310 funds to pay for 80 percent of the cost of the equipment; applicants must pay for the remaining 20 percent from local sources. Base prices for 4-20 passenger vans and cutaways available as of February 2017 range from $39,000 to $81,000 each, excluding optional equipment. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and People with Disabilities Section 5307 Urban Area Formula Grants Section 5311 Rural Area Formula Grants (Putnam County only)

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Costs

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transit reservations and scheduling for eight county subregions. The MPO, which has responsibility for soliciting and evaluation Section 5310 applications in the metropolitan area, will only fund those organizations that par ticipate in the STC network and are deemed to be coordinating services to a sufficient degree to warrant funding. In this manner, capital requirements for persons with disabilities are primarily financed from the urban formula program while capital for seniors is funded under Section 5310.

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E-2 FIXED-ROUTE TRANSIT SERVICES E-2.1 ACCESSIBILITY IMPROVEMENTS AT NON-KEY RAIL STATIONS

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In many situations, improving the accessibility of non-key rail stations in a service area may play a significant role in easing the travel burden for people with disabilities. Non-key stations are much more likely to be inaccessible due to their location and traffic volume as compared to key stations. However, often it is the non-key station that is most critical to the travel pattern of these transpor tation-disadvantaged individuals. Accessibility improvements at non-key rail stations can add a necessary element to the transpor tation network for many people who might not be able to use these stations otherwise. BENEFITS

Increases mobility and travel options for persons with disabilities Reduces demand for ADA paratransit service and improves system-wide costs

Application for the NYMTC Planning Area New York City Transit has 422 subway station complexes; however the MTA only classifies 92 of them as fully ADA compliant, equal to about one out of every four or five stations. Manhattan has the highest propor tion of accessible stations of the four boroughs with subway service, with nearly a third of all stations classified as accessible by the MTA. Brooklyn meanwhile, which has the largest number of subway stations in total with 157, has only 14% of all stations classified as fully accessible. For Staten Island, however, only four the Staten Island Railroad’s stations are listed by MTA as being accessible in any fashion. On the Long Island Railroad, only 20 of 125 stations are listed as fully accessible, while only 16 of 56 Metro Nor th stations are fully accessible in Putnam, Rockland, and Westchester counties. Many of the stations included above however do have some amount of accessibility, be it for riders

POTENTIAL OBSTACLES

Improvements are typically expensive Long lead time with potential for disruptions to existing service and travelers

who use wheelchairs, or they have par tial fulfillment of ADA requirements. Examples of Best Practices Boston has the oldest subway system in Nor th America, thus a prime candidate for accessibility upgrades. The Massachusetts Bay Transpor tation Authority (MBTA) star ted working toward achieving station accessibility in 1990. Since that time, MBTA has made sure that all but three stations on its Blue, Orange, and Red lines are accessible. In 2006 the MBTA entered an agreement with the Boston Center for Independent Living that called for increased funding for elevator improvements, accelerated purchases of low-floor buses and buses with lifts, management and training initiatives, and new public address systems.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Potential Funding Sources Section 5310 (while station improvements are an eligible expense of the 45% category of 5310 funds, funding in the NYMTC planning area is likely to be too limited to accommodate such projects) Section 5307 Potential Lead Organizations MTA LIRR MTA MNR MTA NYCT

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Improving accessibility of non-key stations is expensive. Station improvements may also disrupt regularly scheduled service. Improvements at at-grade rail stations are also expensive, but costs and disruptions are less as compared with subway stations.

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Costs

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E-3 PHYSICAL ACCESSIBILITY IMPROVEMENTS E-3.1 FIXED ROUTE BUS STOP ACCESSIBILITY AND OTHER IMPROVEMENTS

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Improving the accessibility of and access to fixed-route bus stops and transit stations involves first examining bus stops (and especially those used or potentially used by significant numbers of older adults and/or persons with disabilities) and determining whether improvements could help make stops more accessible. Potential infrastructure improvements may include removing barriers on sidewalks, improving or adding sidewalks, adding curb cuts, adding or improving pedestrian crossing and signals (including audible signals and countdown signals), and adding signage, lighting, benches, shelters, and other pedestrian enhancements, especially in the vicinity of bus stops. In addition, technological solutions akin to way-finding devices might help individuals with vision impairments locate bus stops. BENEFITS

POTENTIAL CHALLENGES

Physical improvements require financing and typically have a long lead time Increases the ease of use of bus service for riders, par ticularly older adults and persons with disabilities Reduces reliance on paratransit service Such improvements benefit all current and potential bus riders Secondary impacts associated with community development and enhanced safety

Application for the NYMTC Planning Area Actions in this category would address widely expressed need in public workshops and focus groups for more user-friendly and accessible bus stops. Enhancements that make travel easier for pedestrians, such as accessible pedestrian signals and improved sidewalks, could also be installed along paths between bus stops and major destinations to address another concern that was raised numerous times. Examples of Best Practices

Placement of shelters and benches is dependent on the approval of proper ty owners Bus stop improvements require ongoing maintenance, which would be an additional expense (although maintenance costs could be covered through adver tising revenue, agreements with local organizations, or an Adopt-a-Stop program) Many improvements require prioritization, funding and commitment from local authorities

Easter Seals Project ACTION’s Bus Stop Accessibility and Safety Toolkit has helped transit agencies develop an inventory of bus stops, assess the accessibility and safety of each bus stop and access to that bus stop, and create an action plan to address shor tcomings. Tampa, FL. HART in the Tampa area has recently used this toolkit to put together such an inventory.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Accessible Pedestrian Signals (APS): The cost of retrofitting an intersection with APS on four crosswalks can range from $8,000 to $12,000; improving multiple intersections at one time or including APS when a signalized intersection is originally created may lower the cost. Bus shelter: The cost of a bus shelter can vary greatly depending on size, type, and features. The average cost of a standard, pre-manufactured shelter with a bench might be in the range of $3,000-5,000; customer-designed shelters might cost $15,000 and up apiece. Curb cuts: The cost of adding a new curb cut might be $1,000 or less Bus stop accessibility: An accessible bus stop is one which is designed to allow a person with a disability to travel to the sidewalk or building served by the stop without encountering a barrier, includes wayfinding principles and aids, is safe, and provides warning of hazards to users. Conducting a thorough inventory of the conditions at and around a bus stop can identify improvements that are needed to ensure accessibility; costs of adding accessibility are dependent on the specific changes that need to be made. Potential Funding Sources Section 5310 Section 5307, 5311 capital programs (Putnam County only)

MTA Municipalities County transpor tation or public works depar tments

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Costs

Potential Lead Organizations

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Dallas, TX. DART in Dallas is in the process of surveying all of its bus stops, including taking a photograph of each stop location.

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E-3.2 BUS STOP AND PATH OF TRAVEL ACCESSIBILITY IMPROVEMENTS

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For people with disabilities or seniors with mobility limitations, inaccessible bus stops or the lack of an accessible pathway to the bus stop represent a hindrance to the greater utilization of accessible fixed-route services. These individuals may opt to use more expensive paratransit services. Outlying areas in the study area, in par ticular Putnam County in the Lower Hudson Valley, exhibit both rural and suburban characteristics. In many cases, bus stops exist at key locations for seniors and persons with disabilities, but a number of terrain and pathway issues preclude customer use of accessible fixed-route services. Potential infrastructure improvements may include removing barriers on sidewalks, improving or adding sidewalks, adding curb cuts, adding or improving pedestrian crossing and signals (including accessible signals and countdown signals), and adding signage, lighting, benches, shelters, and other pedestrian enhancements, especially in the vicinity of bus stops. In addition, technological solutions such as wayfinding devices help persons with visual impairments locate bus stops.

BENEFITS

Increases the ease of use of bus service for riders, par ticularly older adults and persons with disabilities Reduces reliance on paratransit service Such improvements benefit all current and potential bus riders Secondary impacts associated with community development and enhanced safety

POTENTIAL CHALLENGES

Improvements may be expensive if many bus stops, intersections, or paths of travel are enhanced Transit system may not control rightsof-way and may lack authority to make improvements Bus stop improvements require ongoing maintenance, which would be an additional expense (although maintenance costs could be covered through advertising revenue, agreements with local organizations, or an Adopt-a-Stop program) Long lead time with potential for disruptions to existing service and travelers

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Examples of Best Practices An Easter Seals Project ACTION project developed a Bus Stop Accessibility and Safety Toolkit that is designed to help transit agencies develop an inventory of bus stops, assess the accessibility and safety of each bus stop and access to that bus stop, and create an action plan to address shor tcomings. HART in the Tampa area has recently used this toolkit to put together such an inventory. DART in Dallas recently completed a survey of all of its bus stops, including taking a photograph of each stop location. Bus Stop Improvement Program, Montgomery County, MD. The goal of this project is to make the county’s bus stops safer, more accessible, and more attractive to users, while improving pedestrian safety. The county has recognized that many of the stops have safety, security, or right-of-way deficiencies. Problems include drainage issues, sidewalk connections, lack of pads, lighting, or unsafe intersection location/crosswalk issues. Begun in 2006, 11 million dollars in infrastructure enhancements were programmed across the county. Transit Services’ Bus Stop Improvement Program is in its 11th year of operation, having completed ADA upgrades to over half of the county’s approximately 5,400 bus stops. Costs Costs include engineering, construction, and/ or acquisition of passenger amenities. Costs will vary by stop location depending upon existing conditions. Costs incurred under this strategy would be considered capital costs;

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Actions in this category would address widely expressed need in public workshops and focus groups for more user-friendly and accessible bus stops. Enhancements that make travel easier for pedestrians, such as accessible pedestrian signals and improved sidewalks, could also be installed along paths between bus stops and major destinations to address another concern that was raised numerous times.

Federal par ticipation would be 80 percent of eligible costs.

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Application for the NYMTC Planning Area

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E-4 INFORMATION AND COMMUNICATION E-4.1 CENTRALIZED DIRECTORY OF TRANSPORTATION INFORMATION

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People in search of transpor tation services often do not know where to find information or what services are available in their area. Typically, a county or region will utilize a central, single point of contact (a printed or downloadable directory, a website, a call center, or a combination called a “One-Call/One-Click” resource) where people can learn about available transpor tation resources. A common and more functional type of transpor tation directory is the one-call/oneclick system. As the name implies, one-call/one-click systems offer users a single access point for information about their transpor tation options and in some cases, connections to service providers for trip booking. One-call/one-click systems may include only specialized services, such as ADA paratransit and services available for older adults, people with disabilities, veterans, or other groups with par ticular mobility challenges. Some one-call-one-click services also include information about general public fixed-route and paratransit services, ride-matching programs, taxis and other private transpor tation services, volunteer driver programs, voucher/subsidy programs, vehicle sharing programs, and even the relatively new real-time services available through “transpor tation network companies” (TNCs) such as Uber and Lyft. One-call/one-click systems can vary considerably in the degree of trip planning and booking assistance they provide for customers, and their use of technology to suppor t those functions. Consequently, development and implementation costs can vary quite a bit as well. Moving from simple to complex, one-call/one-click systems may consist of: A centralized list of transpor tation services, conveyed over the phone, on a website, or in a printed directory An online directory that transpor tation providers can update directly Oppor tunities for the user to narrow transpor tation options based on selected criteria ◊ By speaking with a person ◊ Through online prompts

Trip planning assistance COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

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◊ With the help of a person or an online system

Trip booking assistance ◊ From a person or via a transferred call to the transpor tation provider

◊ Via web-based scheduling or por tals to par ticipating providers’ reservations systems ◊ With more or less integration of different providers’ schedules

Mobile phone app ◊ Via web-based scheduling or por tals to par ticipating providers’ reservations systems ◊ With more or less integration of different providers’ schedules

Users, service providers, and par tners must be aware of available transpor tation information and understand how to use it in order for the service to be successful. Promotion and marketing is essential for attracting and retaining users. A marketing and promotion plan should account for all target audiences, and identify and implement strategies to ensure that each target audience is reached. BENEFITS

Simplifies access to information about transpor tation services Promotes services to attract new users For higher functioning service, users may be able to learn about service and book a trip with one call

POTENTIAL CHALLENGES

Maintaining accurate and relevant information for many different agencies Establishing protocols to assure that customers’ needs are met Finding funding for operations and marketing Mobile apps not available to riders without a smar tphone

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Direct trip booking

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Application for the NYMTC Planning Area

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511NY serves as the official telephone and webbased information provider for transpor tation services and travel conditions throughout New York State. The information provided includes aler ts on traffic incidents, transit service availability, weather conditions, rideshare matching, and more. 511NY, which began in 2009, offers localized transit trip planning for seven different areas of the state on its website, while the 511 phone service offers an interactive, automated system that can be managed by using phone keys, or controlled by the user’s voice. For users that need to access more personalized information, the system can transfer users of the phone system to outside agencies whose information is used on the website. The information is also available via smar tphone app, and designed to meet the needs of a variety of different travelers from daily commuters to long-distance commercial vehicle operators. Links to more local information resources are also available on the 511 website. The website additionally provides a search function that allows users to find available transit or paratransit services for any par ticular county or 511 region. Despite the usability and availability of 511NY, the service does not provide as specific of information for a given area or group of people as may be necessary in all instances. Local online or telephone directories could provide information better tailored to groups with specific needs, or in more tightly defined areas within the region. In addition, the ability to connect with a paratransit provider through 511NY to book a trip could be a future enhancement of the system.

planning assistance to customers, as is done in a number of upstate counties. Examples of Best Practices The Maricopa Association of Governments (MAG) serves as the regional planning and policy agency for the metropolitan Phoenix area. The Human Services Transpor tation Provider Inventory (Figure E 2) is a listing of agencies that provide human services transpor tation in the MAG region. Users can click on check boxes for area of service, modes of transportation, and eligibility to narrow the search of transpor tation information resources. For example: if a user checks “Phoenix,” “Taxi Vouchers,” and “Older Adults” the inventory will narrow down the provider list to include only the two providers that offer taxi vouchers within Phoenix for older adults. A user can also see the full list of transpor tation providers in the MAG area by choosing not to narrow the search.

Figure E 2: MAG PROVIDER INVENTORY Source: www.azmag.gov

Expansion of the existing directories developed in some of the NYMTC member counties into online directories that could include trip planning assistance from a person or an online trip planner, paratransit trip booking assistance, and/or direct booking of trips would be another approach to increasing access to transpor tation information in the region. Alternatively, counties could utilize United Way 211 service to provide transpor tation information and trip

Transportation Link-Line: Schuyler County, NY Transpor tation Link-Line (Figure E 3) is a free information and assistance service that connects people in Schuyler County and neighboring communities with transpor tation options. On the higher end of the functionality spectrum, Transpor tation Link-Line also provides public outreach, transit orientation and responds to public inquiries regarding transpor tation

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Source: www.schuylercountytransit.org/Link-Line

options. Call-takers at Link-Line help connect callers with specific services and assist with trip booking as needed. Link-Line includes scheduling and routing software, a central repository of information, and a multimedia marketing and outreach campaign to educate the public. The online platform is operated by the ARC of Schuyler and is funded by a Veterans Transpor tation and Community Living Initiative grant from FTA and funding from NYS Depar tment of Transpor tation and Schuyler County Office for the Aging. Lower Savannah Council of Governments The South Carolina Depar tment of Transpor tation (SCDOT) designated the Lower Savannah Council of Governments (LSCOG) as the Regional Transit Management Agency (RTMA) and transpor tation-coordinating agency for the six-county Lower Savannah region in southwestern South Carolina. The six counties are primarily rural, but a small segment of the Augusta, GA large urbanized area is also included in the LSCOG region. Prior to LSCOG’s coordination effor ts, a number of public transit and human service agencies operated their own vehicles independently, resulting in both unserved areas and customer groups and overlapping trips to regional employment and medical destinations. LSCOG utilized grants from U.S. DOT’s Mobility Services for All Americans (MSAA) initiative, the Ameri-

Through the ADRTC, LSCOG provides transpor tation information and assistance for residents throughout the region, takes trip requests for the public transit services operated in Allendale and Bamberg Counties, and schedules those trips centrally. The centralized call center is connected to local call centers in other counties. All providers use the same reservations and scheduling software to facilitate trip grouping. As par t of the effor t, human service agencies opened available seats on their vehicles to the general public, and providers all agreed to a standard reimbursement rate for trips provided to the clients of other agencies. Technology systems that suppor t the coordination effor t include reservations and scheduling software, on-board MDTs, a new call center and telephony, a website and web por tals to facilitate online trip reservations. Costs Developing a simple web-based repository with search functions and a por tal for transpor tation providers to update their own information would require hiring a web designer/developer company. Depending on the size and functionality of the project, costs could range from $3,000 to $100,000. Based on the experiences of FTA’s Veterans Transpor tation and Community Living Initiative (VTCLI) grantees and recipients of grants from the prior federal Mobility Services for All Americans (MSAA) initiative, which funded the development of eight

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Figure E 3: TRANSPORTATION LINK-LINE

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can Recovery and Reinvestment Act (ARRA), the JARC and New Freedom programs, the federal Administration on Aging, and the Centers for Medicare and Medicaid Services (CMS) to develop a Transportation Management Coordination Center (TMCC) for its region. LSCOG added transpor tation services to scope of the Aging and Disability Resource Center (now known as the ADRTC) it operates for its region and purchased technology to enable the coordination of public and human service agency transpor tation services across the six counties.

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Transpor tation Management Coordination Centers (TMCCs), planning, design, and development of a sophisticated one-call/one-click system may take several years, and costs may range from several hundred thousand to a million or more dollars. Promotion and marketing of the information tool will require a marketing plan (approximately 6-12 hours to develop), as well as ongoing implementation hours (approximately 2-4 hours/week for up to six months post launch). Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—mobility management project within the 55% por tion of the of region’s annual appor tionment, funded at 80% federal par ticipation. Potential Lead or Partner Organizations NYSDOT (511NY) Mobility Manager County paratransit providers or depar tments of transpor tation United Way

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

BENEFITS

Fewer ‘where’s my ride?’ calls Happier customers Easier tracking of trips

POTENTIAL CHALLENGES

Availability of smar tphones among demand response riders Reliability of the information Privacy concerns Expense of equipment and app development

Application for the NYMTC Planning Area

Examples of Best Practices

Multiple agencies in the NYMTC planning area offer real time vehicle location information for their fixed route services including MTA and NICE. Up to the minute arrival information is also increasingly familiar for many customers due to the rise of ride-hailing services such as Uber and Lyft.

NYU Safe Ride New York University offers on-demand, shared ride service to NYU facilities and local transit stations for university affiliates from 12 a.m. to 7:30 a.m. The service, called Safe Ride, is available by request using the NYU Mobile App (Figure E 4), or via a web por tal that allows riders to request a ride online. Using the app, riders are able to track the estimated time of arrival for their pick-up. In addition to allowing users to track the vehicle location, the system sends text messages to aler t riders when they are the next pick-up, and when the vehicle arrives. Rid-

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Using automatic vehicle location (AVL) technology, it is possible for an agency or organization to track the location of a par ticular vehicle. This information is used by agencies to track trips, measure distance and trip length, manage resources, and verify on time performance. While vehicle location offers impor tant data for an agency, vehicle location information is valuable to riders as well. Real-time vehicle location can allow demand response customers track the location of the vehicle assigned to pick them up and get an accurate estimate of its arrival time. These systems are designed to allow customers to track vehicle progress within a set window of their pick-up time. In addition to arrival information, smar tphone applications that provide real-time location information can be used to provide customers with arrival aler ts via text message.

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E-4.2 MOBILE APP FOR REAL-TIME PARATRANSIT VEHICLE LOCATION

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ers may only be picked up or dropped off at set, approved locations. The app was developed using the OnDemand service available from TransLoc, which also provides a fixed route bus tracking service.

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Costs Developing a mobile app with the ability to use AVL would require hiring an application designer/developer company. Depending on the size and functionality of the project, costs could range from $10,000 to $100,000, without inclusion of AVL or MDT investments. If multiple agencies use a similar platform, it may be possible to develop an open source application that would allow other par ties to enhance the application or employ it for additional agencies. Promotion and marketing of the information tool will require a marketing plan (approximately 6-12 hours to develop), as well as ongoing implementation hours (approximately 2-4 hours/week for up to six months post launch).

Figure E 4: NYU MOBILE SAFE RIDE Source: itunes.apple.com/us/app/nyu-mobile

Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—mobility management project within the 55% por tion of the of region’s annual appor tionment, funded at 80% federal par ticipation. Potential Lead or Partner Organizations New York City Transit and Access A Ride NYC Mayor’s Office of Technology and Innovation County paratransit providers

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

E-5.1 TRANSIT OR PARATRANSIT SERVICE EXPANSION AND IMPROVEMENTS

The most common types of service expansions include: (1) Temporal expansion of service – expanding the days and/or hours of service; and (2) Spatial expansion of service – expanding the service area for pick-ups and drop-offs, and/or adding destinations beyond the established pick-up area. BENEFITS

POTENTIAL CHALLENGES

Enhanced customer accessibility, mobility and convenience

Expanding service requires additional financial resources

Oppor tunity to provide access to jobs that require work during non-traditional hours

Requires educating and training staff and customers to maximize benefits associated with cost

Increased use of fixed-route services by the target populations and the general public

To be eligible for New Freedom funding, transit service expansion must serve persons with disabilities only

Application for the NYMTC Planning Area

Costs

Paratransit expansions would greatly improve access to areas in the areas that do not have countywide paratransit service: Putnam and Nassau counties. Examples of Best Practices

The costs associated with additional hours of fixedroute bus or paratransit service would be similar to the normal cost per vehicle hour of the service operator.

Suffolk County Depar tment of Transpor tation added Sunday fixed route and SCAT ADA paratransit service, and expanded SCAT’s service hour to the entire county (with the exception of Shelter Island) in 2016. Westchester County’s ADA paratransit service, and Rockland County’s TRIPS ADA paratransit service,

Potential Funding Sources

also operate countywide.

Section 5307 Urban Area Formula Funding (if used to suppor t employment) Section 5311 Rural Area Formula Funding (Putnam County only) Section 5310 Enhanced Mobility for Seniors and People with Disabilities, 45% category of funding

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The benefits of service expansion are quite clear. Members of the three target populations would be able to access more services, more programs, more job oppor tunities and be able to take more trips for shopping, recreation, social services and attend faith-based activities.

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E-5 SERVICE ENHANCEMENT

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E-5.2 TRAVEL TRAINING

People who have never used public transpor tation often have real concerns and fears about using the public transpor tation network. This strategy has many of the same goals of a bus buddy program, but is more formalized. A training program that teaches consumers how to use public transpor tation and become confident transit riders can help encourage use of public transit. Travel training may be promoted as a marketing strategy to encourage key consumer groups (i.e., older adults) to use public transit; or it may be targeted towards frequent users of paratransit to encourage individuals to use lower-cost fixed route services, as appropriate to the individual’s circumstances. BENEFITS

POTENTIAL CHALLENGES

Encourages and suppor t use of local fixed-route services

Some audiences and individuals may require specialized training

May reduce demand for paratransit services

Requires multiple-agency cooperation to identify training oppor tunities

Increases awareness and use of a variety of community transpor tation services

Training may require suppor t from agencies that perceive no, or minimal, long term gain

May suppor t other regional priorities, such as workforce development

Application for the NYMTC Planning Area

Examples of Best Practices

Cerebral Palsy Associations of New York State conducts travel training under contract with NYC Transit for individuals who are otherwise customers of the ADA paratransit service there called Access-a-Ride. This program offers one-on-one training on schedules, routes, signs, identifying landmarks, requesting information/ help from appropriate sources, and travel safety.

New York City Department of Education provides one-on-one travel training for eligible high school students with cognitive or physical disabilities throughout the city. Members of the staff accompany the student on their specific commuting route, up to a 2-hour trip each way, for up to two weeks. Up to ten years after the training, approximately 87% are still traveling on public transit alone.

Paratransit, Inc. in Sacramento provides a service called Mobility Training Program, which offers specialized training for seniors and people with disabilities who may have difficulty traveling on Sacramento Regional Transit (RT) buses and light rail vehicles. Training is usually provided in a one-on-one setting, but is also done in small groups for facilities such as senior housing complexes. Training includes fa-

Currently, a number of transpor tation providers and other organizations throughout the NYMTC planning region offer travel training services. Other providers and organizations could develop programs to benefit their customer groups.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Costs Costs to combine the two programs would likely be minimal, and consist primarily of staff time to identify overlapping functions (recruitment, assessment of initial skill level and most appropriate training method, training time, recordkeeping), determine the best approach to consolidation, and market the new combined program. Should the number of trainees increase significantly, a par t-time or full-time trainer may become necessary in the future. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—45% por tion of annual appor tionment, at 50% federal participation. Potential Lead or Partner Organizations Municipal or county offices of aging Municipal or county depar tments of transportation Transit agencies Human service transpor tation providers

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miliarization with the Sacramento RT system, route planning, use of wheelchair lifts and securement devices, landmark identification, bus rules, and safety issues.

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E-5.3 INCREASED ACCESSIBLE TAXI SERVICES

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Purchase of accessible vehicles (ramp-equipped low-floor minivans or similar equipment, for example) for taxi operators, with operators paying non-Federal share. This strategy could also include development/expansion of taxi subsidy programs designed to augment existing community and human service transpor tation networks.

BENEFITS

POTENTIAL CHALLENGES

Expansion of accessible taxi fleet Source of service that could be used when fixed-route or demand-response services are not in operation Source of service for trip types that are not eligible under other transpor tation programs

Taxi service is limited or not available in some areas of the Lower Hudson Valley.

Could be used to complement taxi subsidy programs

Application for the NYMTC Planning Area Assistance to taxi operators to encourage or facilitate their acquisition of accessible vehicles would address the need for accessible taxi service that was identified by par ticipants in workshops and focus groups. Such service, if more widely available, could help to fill gaps in fixed-route and demand-response service hours (especially in the evenings and on weekends). Accessible taxi service would offer a flexible option for persons with disabilities, par ticularly individuals who use wheelchairs – in addition to longer hours of service than many bus routes, taxi service operates on a same-day or real-time schedule, and could be used for any trip purpose. Initiation of strategies to address the affordability of existing taxicab services will facilitate greater utilization of this private sector resource. This strategy could potentially expand on several smaller existing programs (with spatial limitations) operated by some

municipalities that current manage a taxi subsidy program. Examples of Best Practices Accessible taxis, Washington, DC. Accessible taxi service was scheduled to be initiated in Washington DC in January 2009, as a joint effor t of the National Capitol Region Transpor tation Planning Board (TPB) and the District of Columbia Taxicab Commission. The TPB is using Federal New Freedom and JARC funding to acquire 21 accessible vehicles for operation by three taxi companies, which supplied the non-Federal share of the grants. Customers will be able to call one number and have the closest accessible vehicle dispatched to their location to provide their trip, thanks to a centralized dispatching system. Par tners modeled the Washington program on the accessible taxi program in operation in the City of Chicago.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

The contribution of the sponsoring agency would likely be 80 percent of the cost of an accessible minivan or similar vehicle, with the taxi operator paying the 20 percent non-Federal share. An accessible minivan might cost in the neighborhood of $35,000, which would mean a contribution (in grant funds) of approximately $28,000 per vehicle. Potential Funding Sources Section 5310, 45% category of funding. Taxi companies that regularly offer shared ride service to the general public would be eligible to apply for 5310 funding directly; however, taxi companies that provide only exclusive rides would be eligible to receive 5310 funding as a contractor to an eligible subrecipient such as a transit provider or nonprofit. Potential Lead Organizations Existing LHV public transit programs Municipalities (or groups of municipalities operating under the coordination of a Mobility Manager) Non-profit organizations County depar tments/agencies

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Costs

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King County accessible taxis, Seattle, WA. Another recent example of an accessible taxi program is the pilot project implemented in the Seattle area in late 2006. King County Metro Transit par tnered with the King County Licensing Division, Seattle’s Consumer Affairs Division, and Yellow Cab to acquire and license eight low-floor, ramp-equipped minivans for taxi service in Seattle and most other par ts of King County. The accessible service operates 24 hours a day, seven days a week for the same metered fare as service in non-accessible vehicles. Metro’s taxi subsidy program offers tickets at half price to eligible individuals.

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E-5.4 VOLUNTEER DRIVER PROGRAMS

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Volunteer driver programs typically provide mileage reimbursement to individuals that operate their own vehicles when they take individuals to medical appointments or other services, thereby negating the need for additional labor and capital costs. These programs can also utilize agency vehicles with volunteer drivers. Volunteer driver programs are a key strategy used by human service programs to provide much-needed trips in a cost-effective manner and aid in filling transpor tation gaps in the community, often providing services where no others exist. Centrally managing existing volunteer driver programs enables providers to make the best use of their resources, coordinate with each other, and ultimately improve the services provided. Many volunteer driver programs supplement transpor tation for seniors and are often operated in conjunction with meal delivery services, or other suppor t services geared to providing companionship, social interaction, or assistance in shopping, putting away groceries, or paying bills. These programs have a number of universal elements, including: standardized training, safety, and service standards, ability to maintain service if the regular volunteer is not available, and a marketing effor t to maintain the pool of volunteer drivers. BENEFITS

Providing joint training can reduce the burden on individual programs. Coordination may enable programs to better serve passengers needing to travel across jurisdictional boundaries, living in rural areas, or requiring an accessible vehicle. Joint marketing has the potential to increase the number of volunteers.

Examples of Best Practices Ride Connection, Portland, OR, is an exceptional example of a well-coordinated regional suppor t program for volunteer drivers. Ride Connection was created by TriMet, the public transit system serving the Por tland Metropolitan area, to meet the needs of seniors and people with disabilities by coordinating transpor tation services provided by local social service agencies and volunteer programs. Ride Con-

POTENTIAL CHALLENGES

Coordination due to the variety in populations served. Using volunteers for multiple activities, in addition to driving. Reaching agreement on standards and process for joint recruitment and screening of volunteer drivers.

nection suppor ts and utilizes volunteers through a variety of programs and services, including: Ride Together, a program developed to allow riders to recruit their own volunteer drivers. After drivers complete the Ride Connection driver approval process and training, they are eligible for mileage reimbursement.

COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

Road to Recovery: The American Cancer Society and Ride Connection are working together to provide the Road to Recovery program in the Por tland Metro Area. Trained Ride Ambassador: Volunteers suppor t the program by advocating, co-presenting, and leading group Riders’ Club trips using public transit. Veterans helping Veterans Volunteer Transportation Program: This program helps buffer the loss of independence by providing no-charge, personalized transpor tation to veterans who can no longer drive or use public transpor tation. Independent Transportation Network (ITN), Maine. ITN was first established in Por tland, Maine as a means of providing seniors with rides in exchange for trading in the cars they rarely used. The value of the donated car is credited to the senior’s debit account, which is drawn on each time a ride is requested (averaging $8 per ride). The account can be contributed to by family members or friends through cash donations, volunteering their time or donating their own cars. Seniors who are still able to drive may volunteer and receive credit for future rides when they are no longer able to drive themselves, a sor t of “transpor tation social security.” The rides may be used for medical appointments, shopping trips or social visits or events. Maine has enacted legislation that enables ITN to sell its surplus vehicles and reinforces an earlier law prohibiting insurance companies from raising premiums for volunteer drivers.

The TRIP program has been replicated in at least eight other locations in California, Illinois, Kansas, Massachusetts, and Michigan. The model is successful because it does not rely on program staff to recruit drivers or schedule rides, and the agency administering the program does not need to own any vehicles or charge fees to users. It creates a system of self-management and self-esteem among participants because they are responsible for recruiting their own drivers and managing trip information. Riders and drivers have a mutual agreement regarding scheduling rides to specified destinations. In addition, riders are comfor table with drivers because they already know them. The model also separates the sponsor agency from the driver, which lowers liability and insurance costs. Costs Primary costs associated with this program relate to mileage payments to volunteers and the costs associated with program management. In some cases, this strategy can be combined with other Mobility Management strategies and be coordinated with other actions.

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Source: Rideconnection.org

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Figure E 5: RIDE CONNECTION

TRIP Volunteer Driver Program Model, located in Riverside, California is the original TRIP program (Transpor tation Reimbursement and Information Program), providing a low-cost, low maintenance, customer-driven approach for providing transpor tation to older adults. The TRIP program reimburses volunteers to transpor t individuals where no transit service exists or when an individual is unable to use public transit. TRIP par ticipants recruit their own volunteers from friends and neighbors. The par ticipant rides for free. At the end of each month, par ticipants send in their requests for mileage reimbursements for their volunteer drivers, including the following information: dates of travel, reasons for travel, origin, destination, miles driven, driver identification, and length of trip. These details are entered into the program software, TripTrak, which will then calculate the amount needed for reimbursement.

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Potential Funding Sources

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If the program is designed specifically to benefit persons with disabilities, Section 5310 Enhanced Mobility for Seniors and People with Disabilities funds could be used to pay for the improvement. Otherwise, this type of enhancement would be funded as a routine operating expense.

COORDINATED PUBLIC TRANSIT â&#x20AC;&#x201C; HUMAN SERVICES TRANSPORTATION PLAN 2017

Flex voucher programs, par ticularly those that may be used with any type of service and recognize family members or friends as eligible providers of service, could fill temporal and geographic gaps in fixed-route and demand-response service by providing an affordable and convenient option. Such programs also expand the number of volunteer drivers that are available through other programs to provide rides for eligible individuals. Similar to other types of programs that provide subsidies to individuals rather than to transpor tation providers, flex voucher programs are consumer-driven, and allow consumers to control resources directly and make their own decisions about service providers. Other advantages include low star t-up and administrative costs, suppor t for existing transpor tation providers and services, and the flexibility to adapt to a variety of local conditions. Typically, a lead agency will implement and manage a voucher program through a Mobility Management program. BENEFITS

POTENTIAL CHALLENGES

Voucher programs maximize use of existing volunteer driver programs Programs can allow volunteers to be reimbursed to expand transpor tation options

Voucher programs require a lead agency to assume responsibility for day-to-day administration

Voucher programs offer an affordable option for long-distance trips

Sponsor agencies are needed to subsidize the cost of trips for their customers or clients

Users have their choice of transpor tation provider

Measures must be implemented to prevent fraud

Low star t-up costs

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Flexible vouchers (also called flex vouchers) can be issued or sold to eligible individuals and used to purchase trips from public or private transpor tation providers, taxicabs, or to reimburse friends/family members and volunteer drivers. Typically, sponsoring agencies subsidize the cost of the trips, so that riders are able to receive service at a reduced cost. Eligibility is based on age, disability, income criteria, or the need for a specific type of trip, such as employment transpor tation.

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E-5.5 TAXI OR FLEXIBLE VOUCHER PROGRAMS

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Application for the NYMTC Planning Area

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A flexible voucher program could add a key transpor tation element in areas served less well by fixed route transit, par ticularly in the Lower Hudson Valley and on Long Island. Examples of Best Practices TRIP Volunteer Driver Program Model, located in Riverside, California is the original TRIP program (Transpor tation Reimbursement and Information Program), providing a low-cost, low maintenance, customer-driven approach for providing transpor tation to older adults. The TRIP program reimburses volunteers to transpor t individuals where no transit service exists or when an individual is unable to use public transit. TRIP par ticipants recruit their own volunteers from friends and neighbors. The par ticipant rides for free. At the end of each month, par ticipants send in their requests for mileage reimbursements for their volunteer drivers, including the following information: dates of travel, reasons for travel, origin, destination, miles driven, driver identification, and length of trip. These details are entered into the program software, TripTrak, which will then calculate the amount needed for reimbursement. The TRIP program has been replicated in at least eight other locations in California, Illinois, Kansas, Massachusetts, and Michigan. The model is successful because it does not rely on program staff to recruit drivers or schedule rides, and the agency administering the program does not need to own any vehicles or charge fees to users. It creates a system of selfmanagement and self-esteem among par ticipants because they are responsible for recruiting their own drivers and managing trip information. Riders and drivers have a mutual agreement regarding scheduling rides to specified destinations. In addition, riders are comfor table with drivers because they already know them. The model also separates the sponsor agency from the driver, which lowers liability and insurance costs. See Appendix 6 D for more information about the operation of the TRIP model in other areas.

The Bear River Association of Governments (BRAG) in Utah launched the BRAG Medical Voucher Program in June 2014. The program provides an innovative non-emergency medical flexible transpor tation voucher program specifically targeted at helping individuals who were not being served by current transpor tation resources in the region. BRAG serves as the program administrator, which involves coordinating with par tnering / referring organizations, par ticipant and trip eligibility determination, issuing flex vouchers, and reimbursing trip providers. Referring agencies, such as local non-profits, refer clients to the program who meet disability and financial eligibility criteria. Par ticipants are then allocated a maximum of $400 per year to pay for transpor tation to medical appointments; vouchers are distributed based on need every six months. The customer arranges for the par ticular mode of travel and provides vouchers to an eligible provider or driver. The eligible driver accepts the voucher as payment for the rides provided and redeems the voucher for the cash value from the BRAG program administrator. Voucher trip can be arranged with individual drivers, private operators, and non-profit or human services transpor tation operators. The program launched in June 2014 with a $10,000 budget, and was granted an additional $100,000 shor tly thereafter to expand the program to several additional groups and geographic regions. Costs Start-up and Ongoing Administration Development and implementation of a program would require perhaps up to 15% of a staff member’s time initially or up to about $9,000 in the first year. A broader program would require more time for development and ongoing operation, up to 30%, or $18,000 in a year—comprehensive voucher programs can require a full-time staff person to identify sponsor agencies, work with an advisory council, and accomplish all planning and implementation activities, plus a par t-time administrative position to assist with ongoing operations. Star t-up costs might also include the purchase or development of a simple software tool to track customers, trips, and reimbursements.

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Trip Subsidies One of the flexible aspects of a voucher program is that levels of subsidy per user and total annual subsidy amount can be set by the sponsoring entities based on the level of funding available to them. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and Individuals with Disabilities—45% portion of annual appor tionment, at 50% federal par ticipation. Note that administrative costs associated with a voucher program and the cost of vouchers used by older adults and people with disabilities to purchase trips from taxi providers, human service agencies, and volunteer drivers are eligible 5310 expenses. While vouchers for public fixed-route and ADA paratransit trips could be provided to customers, and other groups (such as rural area residents) could be included in a voucher program together with older adults and people with disabilities, 5310 funds may not be used to cover the costs of those trips.

Private foundation grants Potential Lead or Partner Organizations County/borough human service agencies Mobility Manager

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One approach to implementing a flex voucher program would be to replicate the TRIP model, with the assistance of the program’s creator, Independent Living Par tnership (ILP). ILP recommends a two-day training with staff of the original program in Riverside, CA at a cost of $375 per person; most organizations send two staff members to the training. An annual TripTrak software subscription costs $2.50 per service day, for which ILP provides database management and administration and automatic program updates. Use of TripTrak also requires a star tup license fee of $275, renewable for $125 annually. Implementing a voucher program internally would involve lower out-of-pocket expenses, but would require staff time on the par t of the PAG Mobility Manager and par ticipating agencies, as noted above.

Sponsorship by human service agencies

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Working with sponsor agencies, a lead agency staff member or Mobility Manager could administer a flex voucher program on an ongoing basis using about 5-10% of a full-time position or about $9,00012,000. Ongoing operational expenses apar t from reimbursements to drivers or other service providers, such as the printing of vouchers, would be minimal.

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E-5.6 PARATRANSIT FEEDER SERVICE TO FIXED ROUTES

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In paratransit feeder service (also known as demand-response feeder or demandresponse connector service), a customer is provided with a paratransit trip from home to a bus stop, transit center or hub, or rail station; from there, the customer uses the bus or rail service for the rest of his/her trip. Paratransit feeder service is generally used in two circumstances. Some ADA paratransit providers use voluntary or mandatory feeder service as a way to manage the cost of meeting their ADA obligations. Outside of the ADA context, paratransit feeder service offers a means of making transit available in areas where low density, terrain, or street layouts limit the feasibility of traditional fixed-route service. Service may be provided either from an individual’s home to the nearest bus stop or rail station, or from a bus stop or train station to a home or a final destination such as a workplace or medical facility. Paratransit feeder service is most effective when the feeder por tion of the trip is relatively shor t (less than 5-7 miles, for instance), the fixed-route service does not operate infrequently, and the bus stop or rail station offers a safe indoor or sheltered waiting area BENEFITS

POTENTIAL CHALLENGES

Provides access to the fixed-route network to those who would not otherwise be able to use it Encourages use of existing fixed-route services By making fixed-route service available to those who do not live close to it, feeder service can offer an option for outof-area trips that an individual may not otherwise be able to make Can provide a means of serving an area until the conditions conducive to traditional fixed-route service develop

Paratransit riders may prefer direct paratransit service over feeder service to a fixed-route stop In areas where fixed-route service is very infrequent, or where appropriate transfer locations do not exist, feeder service will be less effective

If used as an alternative to direct paratransit service for some ADA-eligible individuals, feeder service may help lower the cost of providing ADA paratransit service

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Tri-Met in Portland, OR provides feeder service in neighborhoods where development is not dense enough to suppor t fixed-route service, but which are located near transit centers that offer bus and rail service. Feeder service connections to the transit centers are frequent during peak periods. Winnipeg Transit System in Winnipeg, Manitoba operates Dial-A-Ride Transit (DART) to supplement its fixed-route bus services. During off-peak hours in four areas, DART provides connections between homes or DART neighborhood stops and locations that serve as transfer points to bus routes, such as shopping centers. Riders are picked up at home by DART and taken to the transfer point in time to meet arriving buses; passengers from the buses are then taken to their homes or to the DART stops located in their neighborhoods. Riders schedule trips from home by calling the driver’s cell phone up to 30 minutes in advance; riders boarding the DART vehicle from a bus inform the driver at that time of their drop-off location. Service in three areas operates during weekday evening hours, on Saturday mornings, and on Sundays and holidays. In the four th area, in which older adults are concentrated, service is provided during mid-day hours on weekdays and all day Saturday. Costs The planning and implementation costs associated with feeder services are generally minimal. Ongoing operating costs will be the same on an hourly or pertrip basis as other services provided by the paratransit operator. If feeder service is implemented as a substitute for some direct paratransit trips for ADAeligible individuals, costs for the feeder por tion of the trips are likely to be lower than the cost of providing the entire trip via paratransit service.

Section 5310 Enhanced Mobility for Seniors and People with Disabilities (if specifically oriented towards persons with disabilities) Section 5307 Urban Area Formula Grants (if designed to suppor t employment)

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Capital Area Transit in Raleigh, NC has used paratransit feeder service in new developments in suburban areas that are difficult to serve with traditional fixed bus routes. Over time, feeder service in those areas was replaced by fixed bus routes.

Potential Funding Sources

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Examples of Best Practices

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E-5.7 SUBSIDIZED TNC SERVICE FOR SUPPLEMENTAL SERVICE OR FIRST MILE/LAST MILE CONNECTIONS

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Transpor tation network companies (TNCs), also known as ride hailing companies and embodied by Uber and Lyft, provide an added layer of flexible transpor tation in a given area. Using contracted private vehicles, these services provide an on-demand transpor tation service in areas that may or may not already be served by taxi companies. TNC services can supplement existing fixed route service or provide a necessary link in areas that have little to no service. TNCs can offers a valuable last mile connection to areas that have fixed route transit, but cannot provide sufficient service to make every destination accessible by transit services. For these gaps, often called first mile / last mile connections, flexible on-demand services can be employed to facilitate trips that are almost feasible via transit service alone. Municipalities or agencies can subsidize these trips using vouchers or guaranteed fares both to encourage the fur ther growth of ride hailing services, and provide greater access to a given area for people who rely on transit for most of their journey. Subsidized rides can be provided to the public or to qualifying individuals. Eligibility can be based on age, disability, income criteria, or the need for a specific type of trip, such as employment transpor tation. TNC subsidies could fill temporal and geographic gaps in fixed-route and demand-response service by providing an affordable and convenient option. If designed to provide subsidies to individuals rather than to transpor tation providers, TNC subsidies offer consumer-driven solutions, allowing riders to control resources and decisions about service providers directly. Other advantages include low star t-up and administrative costs, suppor t for existing transpor tation providers and services, and the flexibility to adapt to a variety of local conditions. Application for NYMTC Planning Area

Examples of Best Practices

This strategy would be most effectively employed in par ts of suburban Long Island, and in the Lower Hudson Valley, par ticularly in Putnam and Rockland counties where there are notable fixed route coverage gaps. This strategy should be planned and executed by a dedicated par t-time or full-time Mobility Manager at the county, borough, or regional level.

Sanford, FL’s is a town of 40,000 residents outside of Orlando. Beginning in July 2016, the city launched a pilot project Uber to pay a por tion of all trips that begin and end within Sanford’s city limits. Using a promotional code, the city pays 20% of any Uber trip that star ts and ends within the city limits. Additionally, the city will supplement any 25% of any trip between Sanford and the SunRail commuter rail station. The service enhances connections to transit, and expands the ability of many people to use the commuter rail service.

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POTENTIAL CHALLENGES

Requires subsidy

Can lower paratransit demand or cost Expands accessible areas to persons with low income and other transit-dependent individuals Par tnerships with employers may provide oppor tunities to reduce costs

Pinellas Suncoast Transit Authority (PSTA), which is the transit agency for Clearwater and St. Petersburg, FL, offers riders a subsidized Uber or taxi ride to a specified bus stop in their zone, with PSTA paying the first $5, and the rider paying the remainder of the fare. The ride must begin or end at the designated bus stop, and must remain within whichever of the eight zones the bus stop is located. Additionally, riders may show their receipt from the trip to the bus operator and be issued a free day pass. Costs Costs vary by subsidy percentage, and trip distance, as well the number of requested trips under the plan. Potential Funding Sources Local funding Private agency funding

Accessible vehicles are needed Users must have smar tphones Requires ongoing monitoring Demands that staff be available to administer the program, and work with TNCs, local agencies, and employers to facilitate the program There may be difficulty implementing this in areas where TNC services do not operate already

Potential Lead or Partner Organizations Local employers Mobility Manager Human services agencies

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Flexible solution par ticularly for low coverage areas

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BENEFITS

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E-6 COORDINATION E-6.1 MOBILITY MANAGEMENT PROGRAMS

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Mobility Managers serve as policy coordinators, service brokers, and customer travel navigators. They help communities develop transpor tation coordination plans, programs, and policies, and build local par tnerships. A Mobility Manager might help coordinate suppor t functions for community transpor tation services, perhaps eventually taking on an information center function for multiple community transpor tation providers and/or becoming the broker of a coordinated system. A Mobility Manager might also serve to organize and manage a taxi and/or ride-hailing service subsidy program on behalf of sponsoring organizations. Typical Mobility Manager functions include: Chairing a coordination council or advisory group Providing education and outreach to market transpor tation services, recruit new par tner organizations, and garner community suppor t Helping individuals find the most appropriate transpor tation option(s) to meet their needs Coordinating grant applications and compile repor ts Spearheading Coordinated Plan updates Coordinating travel training, assisting with vehicle sharing programs, and administering voucher programs Providing technical assistance and customer information to transpor tation providers Overseeing coordinated operations, such as a one-call/one-click system or centralized scheduling and dispatch

A key component of a successful Mobility Management Program, and one of the most critical roles for a Mobility Manager, is the establishment of a mobility management advisory group. The group should include transpor tation providers, funders, par tner organizations and other stakeholders, and advocacy groups. With the suppor t of the Mobility Manager, this advisory committee can identify potential mobility management activities, provide input and feedback as they are developed and implemented, and foster ongoing working relationships among the members of the group. Individuals or organizations that are hired to provide mobility management functions often require training and ongoing technical suppor t. COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

POTENTIAL CHALLENGES

Mobility Managers with the full range of range of necessary skills may be difficult to recruit

Creates a community resource to promote existing and available transpor tation programs and services

Individuals who are Mobility Managers will need to adopt an entrepreneurial approach and be well suppor ted by key institutions and organizations to be effective

Can highlight mobility challenges and oppor tunities and raise awareness Implementing programs and creating awareness can result in improved effectiveness and efficiency

Application for the NYMTC Planning Area Most of the Mobility Management strategies recommended in this chapter should be planned and executed by a dedicated par t-time or full-time Mobility Manager at the county, borough, or regional level. Local counties, boroughs, or municipalities could procure a Mobility Manager to implement local-level strategies or local agencies could band together to hire a Mobility Manager to implement strategies across multiple agencies. The Mobility Manager should also tap into the statewide New York Mobility Management Network which allows Mobility Managers to connect and share information. Moreover, the Mobility Manager should tap into state and national Mobility Management training programs and conferences to develop an understanding of key strategies, implementation tactics, and evaluation measures. Examples of Best Practices Allegany County Ardent Solutions (formerly the Allegany/Western Steuben Rural Health Network), founded in 1994, is an established, highly visible rural health network comprised of service providers and community lead-

Individuals will likely need training and suppor t

ers. The organization works to improve access to care, increase effectiveness and efficiency of service delivery, and build organizational capacity for agencies. It houses the ACCESS Allegany Mobility Management Office and ACCESS Allegany Call Center. The Allegany County transit system is branded as “ACCESS Allegany;” public and private transit providers under this umbrella are coordinated. Ardent Solutions employs a Mobility Manager, a Mobility Quality Assurances Coordinator, and a Call Center Coordinator. Mobility Management Strategies Priority mobility management activities for Allegany County include: A car/van pooling (ride share) program coordinated with the 511NYRideshare program A volunteer driver program to fill transpor tation gaps organized through the Office of Aging and providing reimbursements of $4.00 per ride. A coherent coordinated transit system that maximizes the productivity of the existing transpor tation providers by maximizing underutilized capacity.

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Ensures that staff resources are available to implement mobility and coordination strategies

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BENEFITS

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A comprehensive social marketing plan for public transpor tation that is working to raise awareness of transpor tation throughout the county.

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The Access Allegany Travel Training program teaches people with disabilities and older adults to travel safely and independently using public transpor tation. The ACCESS Allegany One-Stop Call provides trip planning assistance, as well as the brokerage of non-emergency medical transpor tation utilizing both public and private transit providers. Schuyler County The ARC of Schuyler County implemented a mobility management program after receiving a combination of JARC and New Freedom funds. With these funds, they hired a Mobility Manager to coordinate transpor tation and related issues in Schuyler County, including Schuyler County Transit, which serves the rural par ts of the county and contracts with the ARC to operate service. Schuyler County employs a Mobility Manager and a Call Center Representative. Mobility Management Strategies Priority mobility management activities for Schuyler County include: The Mobility Manager is coordinating with other counties to integrate regional transpor tation in the seven county region to provide access impor tant hubs like the Regional Medical Center. They are piloting a ridesharing program to connect rural residents to employment in par tnership with neighboring counties through the SouthernTierRideshare.com program (coordinated with Chemung and Steuben Counties). They are working with Tri-County Mobility Managers to provide continued outreach to the veteran population and develop a rideshare program to help veterans access appointments at the Bath Veterans Medical Center.

transit and how to ride the bus and understand the value of being connected. A volunteer driver program is run through the Office of Aging, administered through RSVP at Catholic Charities. Volunteer recruiting and scheduling is done through the Transpor tation Link-Line. Transportation Link-Line Repository The Transpor tation Link-Line, launched in 2014, is an information and assistance service that connects people in Schuyler County and neighboring communities with transpor tation options. Transpor tation Link-Line was funded by a one-time Veterans Transpor tation and Community Living Initiative (VTCLI) grant, NYS Depar tment of Transpor tation, and Schuyler County Office for the Aging. Tompkins County Mobility Management is coordinated by the Tompkins County Depar tment of Social Services (DSS). This effor t was formed through a collaboration between public entities and private institutions under the oversight of the region’s MPO (ITCTC). In 1997, three transit agencies were consolidated as Tompkins Consolidated Area Transit (TCAT). Since 2006 the DSS has had this responsibility, managed by a Chief Transpor tation Planner who acts as the Mobility Manager. Tompkins County DSS coordinates all TCAT transit services, Cornell University TDM effor ts, the MPO, and other programs and initiatives. Mobility Management Strategies DSS utilizes the Way2Go program to administer many of its mobility management strategies, including the one-call/one-click resource, travel training, mobility manager outreach, and other programs. They have a car share membership program through Zimride, called the Tompkins Rideshare Program, which has 19,000 enrolled users and par tners with 100 employers in the region. There is also a program to pay for taxi rides or car share to transpor t clients to job interviews.

There is a travel training and bus buddy program to help people orient themselves with COORDINATED PUBLIC TRANSIT – HUMAN SERVICES TRANSPORTATION PLAN 2017

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Â&#x161;Â&#x161; Additionally, DSS oversees a volunteer driver program connecting people with transpor tation options to regional medical centers. Costs

Potential Funding Sources The cost of funding a Mobility Manager is allowed under Section 5310 Enhanced Mobility for Seniors and People with Disabilities and Section 5307 Urban Area Formula Grants under the presumption that the Mobility Manager provides functions per tinent to each program. In each case, this is considered to be a capital cost, and hence, Federal funds from these programs are available at an 80/20 match. Mobility Managers in other New York counties are suppor ted by New York State Operating Assistance (STOA), county funds, contributions from par tner organizations, and in-kind services as well as Section 5310 funds. Potential Lead or Partner Organizations Entities housing the Mobility Managers across New York State include public transit systems, county Offices for the Aging or Depar tments of Social Services, rural health networks, local chapters of NYSARC, municipalities, and nonprofit organizations.

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The annual salary cost of a (single) Mobility Manager (overhead and program function cost additional) might range between $30,000 and $60,000, depending on whether the Mobility Manager is par tor full-time. The cost to train and suppor t Mobility Managers is estimated to be between $50,000 and $100,000 per year, and might best be accomplished through a consulting contract unless in-house exper tise in this area is developed.

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E-7 HOME HEALTH AIDES E-7.1 VANPOOLS

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Vanpool is the organized, shared use of a vehicle by people traveling to the same destination. The van is typically provided by a local transit authority, nonprofit group or employer. The vanpool is incentivized by allowing par ticipants to use special facilities, such as high occupancy vehicle (HOV) lanes and preferred parking. Par ticipation in a vanpool is fur ther incentivized by decreased costs from gas and vehicle maintenance. Typically, vanpool members work out agreements amongst themselves for paying for gas and vehicle maintenance, as well as scheduling which member will drive the vehicle. Vanpool services are most attractive to employees commuting from transit-poor locations. In addition, the potential cost-savings and oppor tunity for preferred parking can also make vanpooling a desirable option. For employers interested in setting up a vanpool service, one of the simplest ways is to purchase a “sprinter van.” These vans to not require special licenses, so they can be used for meetings as well as commuting purposes. BENEFITS

Opens job markets to persons with low income and other transit-dependent individuals Par tnerships with employers may provide oppor tunities to reduce costs

Application for the NYMTC Planning Area A transpor tation gap mentioned in all of the suburban counties’ public workshops was the lack of feasible options for home health aides traveling from NYC locations to clients’ homes in Nassau, Suffolk, Rockland, Putnam, and Westchester counties. Reverse commute bus and train schedules and long distances make such trips inconvenient, time-consuming and costly. Vanpool services, coordinated through 511NY Rideshare by an agency that funds home health care services or a Mobility Manager, could offer a solution to this service gap. (Carpool-

POTENTIAL CHALLENGES

Vanpools can be relatively easily implemented but require financing Vanpools require par tnerships with employers or local agencies/organizations

ing, also available through 511NY Rideshare, might be another option for this group of workers.) Examples of Best Practices Pace’s Vanpool Services, Pace, IL is comprised of four different programs, the Advantage Program, the Vanpool Incentive program, and a traditional ride share program. The Advantage Program provides a transit alternative to persons with disabilities that commute on a regular basis to work sites or rehabilitative workshops. This program not only provides service to persons who might otherwise request

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Costs vary by route distance and hours of operation, and are shared by vanpool par ticipants; the riders usually split the cost of the driver’s share. Potential Funding Sources Section 5310 Enhanced Mobility for Seniors and People with Disabilities Section 5307 Urban Area Formula Grants (reverse commute services) Contributions from agencies that fund home health services Potential Lead or Partner Organizations County depar tments of aging or other organizations that fund home health services for older adults or people with disabilities Mobility Manager

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Costs

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ADA paratransit service from Pace, it also is an alternative for those people living outside the ¾ mile ADA paratransit service area. The Vanpool Incentive program provides a group of commuters with a van and pays for fuel, maintenance, insurance, and tolls for a flat, monthly fare.