How can I identify a good lead versus

What is Lead Scoring and How Does it Work?

Lead scoring is a marketing methodology that aligns sales and marketing in order to rank leads and determine their sales readiness. Lead scores are based on interest a lead shows in your business as well as their current place in the buying cycle. Businesses are able to place a “score” on their leads by assigning certain “points”, and implementing ranking and segmentation systems such as whether a lead is warm or cold. The primary benefit is that sales and marketing teams are able to increase their efficiency and productivity through this method - thus promising significant business growth.

The best lead scoring models make use of demographic and behavioural characteristics of a lead including company size, job title, industry, website clicks, website visits, and social media engagement with your business. But what exactly defines a high quality lead and how can you identify a good lead from a low quality lead?

How do you determine a high quality lead?

In order to know which leads will likely convert into customers, your marketing and sales team need to work together and study current and past clients in order to understand qualifying information.

There is also no ideal lead scoring model and it is not a one size fits all approach. It is up to your team to create the model and scoring factors together. Your model should measure how engaged a prospect is with your business, and this will help them decide when a prospect can properly be identified as a sales ready lead - and this is why data collection and analysis is vital in the lead scoring process.

Thanks to Customer Relationship Management systems such as HubSpot, your lead scoring is made easy because of online data collection, automation and audience segmentation. You see, HubSpot and related CRMs are able to track every interaction a prospect has with your business, from their social media engagement with your business page to website clicks, email open rates, lead forms and downloads. This means that you are able to understand every aspect of your lead from their behaviour to their demographics (based on a variety of factors, from their social media information to lead forms that they fill out on your website).

An example of a lead scoring point system:

As stated previously, lead scoring is based on the behaviours of a lead. For example: prospects identified as decision makers in their business may begin with a lead score of +20, while a prospect who is identified as a student and is probably using your website for research purposes may begin with a lead score of -20. Future behaviours will then be tracked to increase or lower a lead score. For example, if a lead visits your website and signs up to your email newsletter, they will gain more points - and every email click through will gain them more points. It is important to note that the score numbers you create should be based on your specific criteria and there is no one size fits all model for this.

Once the criteria is discussed and laid out, your marketing team is able to use the criteria to fuel targeted campaigns, which will lift the overall quality of leads generated. And once these leads have moved through the buying cycle and become sales qualified leads, your marketing team is able to pass their information over to your sales team. Your marketing and sales team will also need to decide when a lead can be counted as sales-ready - that is: what score indicates that a lead is sales ready - and then the lead information can be passed on to your sales team.

In Summary

The term “lead scoring” refers to a process of assigning a numerical value to each of your leads in order to reflect the likelihood of them becoming paying clients - this process is somewhat similar to credit scoring.

You are able to collect data on your leads by using a Customer Relationship Management system such as HubSpot and once data is collected, you are able to assign points to each lead - based on their behaviours and demographics which ultimately determines their value.

The Future of Video Content is Shoppable Entertainment

By: Shannon Correia

The future of e-commerce is changing as the lines between shopping and entertainment are blurred. Businesses can utilize video as a media source for streamlining sales. In this article, we’re taking a look at the concept and its relation to customers, brands, and marketers.