Facility Management: April | May 2018 by Niche Media

SOLUTIONS FOR THE BUILT ENVIRONMENT FACILITY MANAGEMENT

www.fmmagazine.com.au

The battle for talent

Addressing the skills gap

DRIVING VALUE Marcus Zeuschner taking FM from the basement to the boardroom

Responsible recycling APRIL | MAY 2018

Roles and responsibilities in the great waste debate

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Contents OPENING FEATURE

14 The battle for talent Does facility management need to be seen as more vocational to address the skills gap?

PROFILE

18 Driving value Understanding facilities management through a service lens will help take it from the basement to the boardroom says Marcus Zeuschner.

CONTENT PARTNER FEATURES

20 It’ll all come out in the wash Adrian Cugnetto explores how we travelled from communal bathhouses to the innovative washrooms of today.

22 Standing orders When it comes to optimising health and wellbeing in the workplace, a sit/stand desk may be one of the best investments you’ll ever make, writes Jaime Sinclair.

24 Remote possibilities made real Advanced technology means authorised people can now enter secure and remote facilities with nothing more than an app and their smart device, reports Scott Siega.

CASE STUDIES

TECHNOLOGY

WASTE MANAGEMENT

AI, digital twins and IoT

Responsible recycling – where now for FM?

An explosive growth in new technologies to gather and use data to optimise service delivery will increasingly drive asset-based services.

34 The not-so-distant future The next five to 10 years will reshape the facilities management industry far from what we know today.

30 Accommodating for a small energy footprint!

An energy metering solution in Brisbane student accommodation delivers results.

There are three technologies every facility manager needs to embrace to provide the best outcomes for their buildings.

44 If you want to get ahead... get Ahead A remote monitoring solution addresses NBN issues in lift phones and more.

www.fmmagazine.com.au

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So happy together …

It’s a great time for facilities managers to rethink their role and responsibilities in the great waste debate.

TIME MANAGEMENT

32 Are you addicted to distractions? When there’s work to be done, it’s all too easy to be waylaid. There are three ways you can break your addiction.

COMMENT

38 Satisfying professional curiosity Opportunities for facility managers and others making a career in the built environment are limited only by one’s own imagination.

APRIL | MAY 2018 FM

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Contents FM REGULARS

8 11 13 66

Editor’s comment News New FM products Events

ENERGY WATCH

HARD FM

A power room of one’s own

Back to the start

Working out the cost of electrical power loss to your business puts you in a position to scope your standby power needs.

HVAC is always a prime target in looking at energy and water savings, but don’t overlook the plumbing system.

CONNECTIONS

WORKPLACE CULTURE

My digital twin

Continual learning

The master has become the apprentice in a quest to use technology to take the FM industry to greater heights.

To respond to new workplace challenges FMs should develop four key leadership skills.

CHANGE MANAGEMENT

MAINTENANCE

Starting your property procurement journey

A window on the world

Every project needs a starting position and has a predefined number of activities from initiation to closeout.

FM APRIL | MAY 2018

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Window cleaning is an indispensable part of the periodic maintenance routine, but what frequency and method is best and safest for your high-rise?

62 The unseen killer Despite well-documented dangers, there’s a sense of apathy across the property sector about asbestos.

PROPERTY WATCH

58 Are you ready for new lease reporting standards? New lease accounting standards are on their way and the scouts’ motto of ‘be prepared’ is apt.

WORKPLACE HEALTH

60 Legionella – a proactive approach to prevention With a number of recent legionella cases hitting the headlines, facilities managers need to put a risk management system in place to safeguard workplace health.

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8 | EDITOR'S LETTER

As with the general workforce, the average age of facility managers is increasing. The seminal ‘Raising the Bar’ report showed that for facility management professional members of the Royal Institute of Chartered surveyors, more are over 70 than under 30. There’s no doubt the industry needs to attract new blood, as well as continue to upskill the people working in FM. In this issue, consultant Donald Macdonald looks at what can be done to win the battle for talent and address the skills gap. Macdonald acknowledges the average school student isn’t likely to identify facility management alongside fire-fighter or astronaut when dreaming about their future careers, but notes FM needs to be embedded into the curriculum. To that end, there’s an amazing pilot program in the UK that is taking a small group of year seven pupils aimed at challenging the perception that the industry is just about “oily rags and no prospects”. Our regular Workplace Culture columnist Marie-Claire Ross also looks at the ageing FM talent pool and the four vital leadership skills all senior practitioners should adopt to meet the demands of new ways of working. We’re also excited to welcome the new series by Graham Constable, where he will take FM to bold new frontiers. Turning on a new generation and ensuring there is continual learning and development of all practitioners will put facility management on a sustainable footing for the decades to come. It’s an important mission and there’s no better place to start than the excellent seminar sessions at Total Facilities. We’re proud to again bring you the full program for the industry’s leading event.

Associate publisher Lachlan Oakley lachlan.oakley @ niche.com.au (03) 9948 4952

Editorial Managing editor Madeleine Swain Editor Michelle Dunner michelle.dunner @ niche.com.au Online editor Tiffany Paczek

Advertising Business development manager Nirma Ledford nirma.ledford@niche.com.au (03) 9948 4992

Production Editorial design Keely Goodall Production manager Alicia Pinnock alicia.pinnock@niche.com.au Design and digital prepress Karl Dyer

Publishing Chairman Nicholas Dower Managing director Paul Lidgerwood Publisher and commercial director Joanne Davies Financial controller Sonia Jurista

Subscriptions

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Subscription enquiries Call 1800 804 160 or email subscriptions@niche.com.au

Printing Rooster IMC Stock images courtesy of 123RF Cover photography: BAE systems FM online — fmmagazine.com.au — twitter.com/FMmagazine_au — facebook.com/facilitymanagementmagazine — linkedin.com/Facility Management magazine

CONTENT PARTNER CONTRIBUTIONS A Facility Management content partner is an organisation with which we’ve entered into a partnership to collaborate on content for the magazine. In this issue, thought leaders from their respective organisations are:

FM is a publication of HH & M Media Pty Ltd, a member of the Niche Group. HH & M Media ABN 81 091 724 588 Niche Group ABN 20 097 172 337 1 Queens Road Melbourne, Victoria 3004 Tel: 03 9948 4900 / Fax: 03 9948 4999

ASSA ABLOY’S SCOTT SIEGA

BILLI’S ADRIAN CUGNETTO

Scott Siega is the national sales manager – EAC for ASSA ABLOY Australia.

Adrian Cugnetto is the Jaime Sinclair is ACT marketing manager for Billi manager – Humanscale. Pty Ltd.

FM APRIL | MAY 2018

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HUMANSCALE’S JAIME SINCLAIR

This issue of FM magazine may contain offers, competitions, surveys, subscription offers and premiums that, if you choose to participate, require you to provide information about yourself. If you provide information about yourself to HH & M Media (the publishers of FM magazine), HH & M Media and Niche Group will use the information to provide you with the products or services you have requested (such as subscriptions). We may also provide this information to contractors who provide the products and services on our behalf (such as mail houses and suppliers of subscriber premiums and promotional prizes). We do not sell your information to third parties under any circumstances, however the suppliers of some of these products and services may retain the information we provide for future activities of their own, including direct marketing. Niche Group will also retain your information and use it to inform you of other Niche Group promotions and publications from time to time. If you would like to know what information Niche Group holds about you, please contact The Privacy Officer, Niche Group Pty Ltd, Suite 1418, Level 14, 1 Queens Road, Melbourne VIC 3004.

FM ISSN 1320-3975 Advertisers and contributors of editorial to FM Magazine acknowledge they are aware of the provisions of the Anti-Discrimination Act 1977 and the Trade Practices Act 1974 in relation to false and misleading advertising or statements and other unfair practices and of the penalties for breach of provisions of those acts. The publisher accepts no responsibility for such breaches. FM Magazine is published bi-monthly. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher. © 2018 HH & M Media Pty Ltd

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Are you using

RAC-licensed technicians to manage your cooling systems? All installation, servicing and repairs of refrigeration and air conditioning (RAC) systems containing fluorocarbon refrigerant must be carried out by a qualified tradesperson who holds an appropriate licence issued by the Australian Refrigeration Council (ARC). Benefits of using RAC-licensed technicians: › Minimising system down-times › Extending the running life of these vital systems

› Reducing the risk of substandard repairs and maintenance = cost savings

› Reducing emissions of ﬂuorocarbon refrigerant into the atmosphere, that can damage the ozone layer and contribute to global warming

› You are legally managing your facility’s cooling systems

Don’t risk it The use of unlicensed technicians increases the risk of unlawful emissions of refrigerant. Under the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989, penalties of up to $63,000 for an individual or up to $315,000 for a corporation may apply. To check if your technicians are licensed and to ﬁnd RAC-licensed tradespeople visit www.lookforthetick.com.au/FM The handling and trade of ﬂuorocarbon refrigerants is controlled and enforced by the Department of the Environment and Energy. The Australian Refrigeration Council administers the RAC licensing scheme on behalf of the Department.

For further information visit www.lookforthetick.com.au/FM

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NEWS ROUNDUP | 11

A REDUNDANCY TO SAFEGUARD AGAINST INTERNET OUTAGES Internet provider Spirit has launched a new Redundancy as a Service (RaaS) program that it says will safeguard thousands of businesses against internet outages. The company says over 7800 businesses in the last financial year were impacted by faults across telecoms platforms, including internet, lodging complains with the Telecommunications Industry Ombudsman – a 41 percent increase on the previous year. A statement said 3232 complaints were specifically regarding connections. It said RaaS acts as a back-up internet for businesses that lies completely redundant until it is needed. “Redundancy as a Service safeguards against a number of potential disasters”, says Spirit managing director, Geoff Neate. “A lost connection can halt online sales, customer and supplier communication, destroy productivity and endanger the brand’s reputation, so it’s paramount that businesses have a ‘plan B’ for when their mission critical services experience an outage.” On a related theme, hazardous environments specialist OPEC Systems says specialist contractors are emerging within Australia’s data centre back-up power space. The company says the importance of ensuring back-up where UPS (uninterruptible power supply) fails, companies need to look at a further behind-the-scenes option through fuelpowered generators. OPEC Systems cited the 2017 failure of the British Airways Boadicea House Data Centre, which resulted in the worldwide grounding of BA’s aircraft, while a five-hour power-down in 2013 for US retailer Sears cost the company around US$1.6 million. OPEC Systems general manager – Industrial, Jay Howland says this sector is seeing unprecedented competition. “More than simply plugging a gap in our clients’ technological defences, we’re saying to businesses that we’re here for the long-term,” he said. “While the provision of fuel driven back-up generator power may sound simplistic, it’s anything but. Quality operators use highly trained technicians to ensure that fuel is in optimum condition, pumps and filters are operating within specifications, tanks and pipes are leak free, and that the system is continuously available to ensure back-up supply.”

Teams with gender parity achieve better results – survey A new study by ‘Quality of Life’ service provider Sodexo has found that teams managed by a balanced mix of men and women are more successful across a range of measurements. The five-year, oneof-a-kind study of 70 entities across different functions represents 50,000 managers worldwide. The study found operating margins, client satisfaction and employee retention, among other key performance indicators, were all higher among gender-balanced teams, meaning a ratio between 40 and 60 percent women to men. Sue Black, Sodexo Global HR director, Energy and Resources, said: “These results add a new, compelling dimension to a growing body of research that demonstrates the business benefits of gender equity. “The distinctive nature of the study, with its examination of both financial and non-financial performance indicators across so many levels of management and the pipeline to leadership, is a significant piece of the overall picture on the importance of gender in the workforce for enhanced outcomes.” The key findings include: ● Operating margins significantly increased among more genderbalanced teams than other teams. ● Gender-balanced entities had an average employee retention rate that was eight percentage points higher than other entities. ● Gender-balanced entities had an average client retention rate that was nine percentage points higher than other entities. ● Gender-balanced management reported an employee engagement rate that was 14 percentage points higher than other entities. ● Gender-balanced entities saw the number of accidents decrease by 12 percentage points more than other entities. The company is practising what it preaches. Its Australian operation has a workforce of more than 50 percent women and 40 percent of its management team is female. A company statement reported that, globally, women represent 50 percent of the board, while 32 percent of senior leadership positions are held by women – a six percent increase at the very top levels since 2013. It said gender balance is part of Sodexo’s Better Tomorrow Plan 2025, where Sodexo has committed to reach 40 percent women in senior leadership ranks by 2025 globally.

Recycling body appoints new CEO

Data centres play a major role in storing information for businesses worldwide, and data continuity can only be assured when data centres engage competent back-up power providers.

www.fmmagazine.com.au

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The Australia and New Zealand Recycling Platform (ANZRP) has announced the appointment of Warren Overton as its new chief executive officer. In a statement, ANZRP said Overton is a highly regarded advocate and spokesperson with more than 20 years’ experience in sustainability, including executive roles in business, industry associations and government. Most recently, he served as director, Business and Built Environment at Sustainability Victoria. Before then he was co-founder and managing director of Viridis, a national sustainability consulting business operating in four states. Overton will lead ANZRP through the final stages and aftermath of the current regulatory review of the Product Stewardship Act, and drive further expansion of its mission to be a leading product stewardship partner. Please see page 30 of this issue of FM for an article by Warren Overton on waste management considerations for facility managers.

APRIL | MAY 2018 FM

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12 | NEWS ROUNDUP

RCR wins $93 million contract from BAE Systems Diversified engineering and infrastructure company RCR Tomlinson has been awarded a contract, valued at around $93 million, by BAE Systems Australia to deliver facility management services for the Australian Defence Force Jindalee Operational Radar Network (JORN) Phase 6 Project. RCR’s scope of work, across all multiple remote Australian radar locations, includes accommodation and cleaning services, fire systems, electrical and power generation maintenance, grounds maintenance, water treatment and waste management, and HVAC and bulk fuel maintenance. The company announced the contract is for five years with a further fiveyear option. It said the billion-dollar JORN Phase 6 project is an essential works program to support the operational life of JORN beyond 2042, and involves the replacement of most of the radar and frequency management system hardware, information and communication technology hardware, and the upgrade of software architecture and processing. RCR managing director and CEO, Dr Paul Dalgliesh said JORN is a worldclass over-the-horizon radar system that delivers visibility over Australia’s northern approaches. “We are delighted to be working alongside one of the world’s premier defence companies, BAE Systems, on this critical technology infrastructure and defence project,” he said. “This contract provides significant growth for our facilities management services business. We will leverage our extensive remote site experience and our advanced facilities management and maintenance systems to streamline business processes and increase operational efficiencies for BAE Systems while they complete this technically complex project.”

CIMIC’S UGL AWARDED $150 MILLION CONTRACT EXTENSION CIMIC Group company UGL has been awarded a contract to continue to provide asset management and project-related services at BP fuel terminals across Australia, by Australian Terminal Operations Management (ATOM). Under the contract extension, UGL will provide project, engineering and maintenance services to ATOM, an incorporated 50:50 joint venture between BP Australia and UGL, generating revenue to UGL of around $150 million over several years. CIMIC Group chief executive officer Michael Wright said: “We are proud to extend our longstanding relationship with BP and to continue to provide leading asset services to the downstream oil and gas industry in Australia.” UGL managing director Jason Spears said: “Securing this contract extension reflects UGL’s commitment to delivering innovative and costeffective operations and maintenance services that optimise asset utilisation and the reliability of our client’s critical assets.” ATOM chief executive officer Chris Gatt said: “We are excited to continue our strategic partnership with UGL, a company that has successfully grown with our business. Our relationship with UGL continues to be integral to delivering safe, reliable and costeffective services to BP.”

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NEW FM PRODUCTS | 13

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Daikin VRV III-Q Daikin’s VRV III-Q is specifically designed for R22 replacement use. Thanks to its unique refrigerant control system, the Daikin VRV III-Q can be installed using a building’s existing piping (with respect to guidelines) without the need for additional special equipment or major installation work. This ability makes it ideal for refurbishing a building’s existing air-conditioning system as it can be installed quickly and easily, with minimal disruption to the building occupants. Daikin’s VRV III-Q is available in either the Heat Pump or Heat Recovery series. T: 1300 368 300 commercial.daikin.com.au

Are you using RAC-licensed technicians to manage your cooling systems? All installation, servicing and repairs of refrigeration and air-conditioning (RAC) systems containing fluorocarbon refrigerant must be carried out by a qualified tradesperson who holds an appropriate licence issued by the Australian Refrigeration Council (ARC). The benefits of using RAC-licensed technicians include: ● minimising system downtimes ● extending the running life of these vital systems ● reducing the risk of substandard repairs and maintenance = cost savings ● reducing emissions of fluorocarbon refrigerant into the atmosphere, which can damage the ozone layer and contribute to climate change, and ● you are legally managing your facility’s cooling systems. www.lookforthetick.com.au/FM

Concept Advantage Concept Advantage from FSI is a suite of apps, designed to encourage the entire workplace community to contribute to the success of the facilities they occupy. Connecting Concept Evolution CAFM to the business via end users and their mobile devices, the Concept Advantage apps extend FM beyond the core managers, operatives and suppliers who formally manage it. www.fsifm.com.au

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APRIL | MAY 2018 FM

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14 | LEAD FEATURE

THE BATTLE FOR TALENT Does facility management need to be seen as more vocational to address the skills gap? DONALD MacDONALD reports.

s facilities management’s greatest strength also perhaps its Achilles heel? In the battle for talent I suggest it may be. Other industries, such as quantity surveying, nursing or accounting, are vocational in nature. Practitioners follow a tried and trusted route. They progress in the footsteps of those who have trodden the same path before them, mentored and supported through a well-planned and mapped out journey from tertiary education to autonomous practitioners and senior management. FM, on the other hand, is more of a convergent industry. Practitioners evolve into it from a wide range of sectors – surveying, engineering, catering, security, cleaning and general management to name but a few. Current research appears to suggest that this facet of FM may be a major benefit; I was particularly struck by a Harvard Business Review article from November 2016, entitled ‘Why diverse teams are smarter’. In it, authors David Rock and Heidi Grant referenced a wealth of research that underlined the benefits of working in the type of divergent teams that tend to be encouraged by this typically convergent role development so prevalent in FM. The article stated that a benefit of workplace diversity is that: “Non-homogenous teams are simply smarter. Working with people who are different from you may challenge your brain to overcome its stale ways of thinking and sharpen its performance.”

FM APRIL | MAY 2018

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BATTLING ANONYMITY However, the Australian labour market is a relatively remote and shallow pool. When it comes to punching at its weight in the battle for talent, FM has several handicaps to overcome. The convergent nature of the industry, lacking as it does a single vocational career path, arguably contributes to its relative anonymity. It’s probably unreasonable to ask a primary school child what they would like to be when they grow up and expect a reply of anything other than nurse, policeman, astronaut or similar, but the lack of awareness of FM is continued at secondary school and beyond. FM in Australia would do well to look to other countries, such as the UK, where FM is embedded in educational curricula.

AN AGEING PROFESSION The ageing time bomb ticking under FM was discussed in the third global research paper by RICS (Royal Institute of Chartered Surveyors) and IFMA (International Facility Management Association) entitled ‘Raising the Bar’, which identified that: “More of RICS’ facility management professional members are over 70 than under 30, and less than 15 percent of them are under 40 years of age. IFMA faces a similar challenge; based on a 30 percent sample of its 24,000-plus members, the average IFMA member is 50.9 years old.”

www.fmmagazine.com.au

20/03/18 3:01 PM

123RF's gajus Â© 123RF.com

www.fmmagazine.com.au

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APRIL | MAY 2018 FM

20/03/18 3:01 PM

16 | LEAD FEATURE

FM roles in demand Global talent and recruitment company Hays released its biannual jobs report in January, identifying which facilities management roles are currently in demand. The report noted the number of new and ‘ageing’ buildings is driving the requirement for planned and reactive maintenance, making facilities managers and coordinators highly sought after with tender activity driving mobility. Facilities helpdesk staff are also in short supply. Costs too are driving the need for people with multiple skills, particularly maintenance/ handyperson staff that can demonstrate a skill set across a number of areas, as well as program managers. Hays says these are in demand particularly by government departments, which are seeking people who can manage multiple building projects concurrently. Another desired role in government is for property officers, particularly those with leasing, licensing, disposal and acquisition experience.

This issue was identified when the fi rst of this series of research papers was published in 2012. It remains just as relevant to the industry today. For a long time, overseas candidates have provided a popular source of talent for the Australian FM industry. However, with the abolition of the 457 visa program in April 2017, controls tightened up. The 457 program has been replaced by the Temporary Skills Shortage (TSS) visa. The TSS features the Short-term Skilled Occupation List (STSOL) and the Medium- and Longterm Strategic Skills List (MLTSSL). FM with some restrictions, features on the former list, the STSOL, which gives eligible applicants the opportunity of employment in Australia for a maximum period of two years. While MLTSSL applicants are eligible to apply for permanent residency after three years, there is no comparable right for STSOL applicants. This has the effect of reducing its attractiveness.

BURIED UNDER MANURE? Of course, few industries exist in a vacuum, or are immune to the impact of external factors. When considering the various concerns regarding the recruitment and retention of FM practitioners it is tempting to assume that current levels of demand will continue, if not increase.

FM APRIL | MAY 2018

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When considering future trends, however, it is often useful to look to the past and in doing so I am reminded of an article that appeared in The Times in 1894 warning that by 1944, every street in London would be buried under nine feet of manure. Of course, the invention and proliferation of the motorcar stymied this truly horriﬁc premonition. It is possible that innovation will have a similar impact upon the demand for FM resources into the future. The deployment of Internet of Things (IoT) technologies and other innovations has the potential to truly disrupt the industry, resulting in a substantially reduced dependence on the labour-intensive FM models of the past.

BENEFITS OF CONSOLIDATED CONTRACTS A further solution may be offered by several client organisations entering into a consolidated FM contract with a single service provider. This approach is not unprecedented in Australia, where local councils often enter into consolidated contracts for roads maintenance and similar activities. When it comes to FM, however, it has tended to be off limits to these councils. In the UK in recent years, pressures wrought by central government-introduced austerity measures have seen service sharing across councils to a much greater degree than in Australia. An article on the UK FM industry website i-fm.net, entitled ‘Shared services now ‘business as usual’ for local councils’, in July last year, stated that: “New data from the Local Government Association (LGA) shows that there are 486 individual shared service arrangements among local authorities across the country, resulting in £643 million in efficiency savings. “Shared services are so embedded in day-to-day service delivery that they have become business-as-usual for most councils, the LGA says. The focus in most cases is on improving performance and efficiency, with arrangements covering everything from frontline services to back-office operations.”

‘Raising the Bar’ reminds us of the current global FM talent shortage from which Australia is not immune. Indeed, its circumstances may be exacerbated by the tightening of immigration controls and an absence of robust vocational pathways into the industry. www.fmmagazine.com.au

20/03/18 3:01 PM

123RF's Chris Dorney © 123RF.com

In October 2013, UK consulting and infrastructure support company Amey was awarded a single consolidated 10-year FM contract with Westminster City Council, Kensington and Chelsea London Borough Council, and Hammersmith and Fulham London Borough Council. It is currently expected that this contract will realise some £72 million in savings over its term. With the ongoing scarcity of appropriately skilled and experienced resources in the labour market, and the challenges that local councils often face in attracting and retaining staff, this is a sector that could be well-placed to benefit from contractual consolidation. For example, benefits from three neighbouring councils entering into a single consolidated FM contract may include: ● the opportunity to substantially reduce the size of the contract management team ● substantial reductions in procurement costs ● the ability to leverage competitive tension to reduce costs and improve service quality and, ● improved return on investment (ROI), due to the increased critical mass, making innovation more attractive. ‘Raising the Bar’ reminds us of the current global FM talent shortage from which Australia is not immune. Indeed, its circumstances may be exacerbated by the tightening of immigration controls and an absence of robust vocational pathways into the industry. While education is likely to be part of the solution, however, more imaginative contracting models, where practical, may present an opportunity to reduce the pressure on the labour pool. While, in time, IoT and other technological innovations may well result in the current lack of resources being about as relevant a risk to the long-term success of the industry as horse manure ultimately proved to the streets of London. ●

> Donald Macdonald is a director of Macdonald Lucas

Get them while they’re young UK-based FM services provider, ABM has launched an innovative program targeting schoolchildren to address the skills gap in both facilities management and engineering. Late last year, the company began a pilot program that aimed to change perceptions about FM and engineering as being about ‘oily rags, overalls and no prospects’. The company contends that there is a path for schoolchildren that leads to excellent future earnings. ABM recruited 36 children from year seven at three West London schools into its Junior Engineering Engagement Program (JEEP), which is accredited by the British Institute of Facilities Management. JEEP was the brainchild of the company’s managing director Andy Donnell, who started his career as an apprentice electrician at the age of 16. “This industry has an image problem that we need to change,” says Donnell. “People either don’t know about the opportunities that facilities management and engineering offer or they think it’s about oily rags and no prospects. This couldn’t be further from the truth. “As an industry, we have a responsibility to start attracting fresh, young talent, and we believe that the JEEP is a fantastic first step towards doing that. But it can’t be a flash in the pan. Making the industry appeal to the next generation of talent is a monumental challenge, and changes won’t happen overnight, which is why we see this as a longterm, industry-wide campaign.” JEEP offers the students an ‘immersive syllabus’ during its pilot program, which runs until July this year. Topics covered include electrics, cooling and sustainability, while field trips to London’s Heathrow Airport and Transport for London’s train maintenance facility will explain how engineering plays out in a career setting. At the end of the program, the children will be awarded a certified qualification from BIFM, which will work as a credit towards an apprenticeship or further course should they decide to pursue a career in the industry when they leave school.

FM consultants.

www.fmmagazine.com.au

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APRIL | MAY 2018 FM

27/03/18 10:43 AM

18 | PROFILE

DRIVING VALUE Understanding facilities management through a service lens will help take it from the basement to the boardroom, says MARCUS ZEUSCHNER.

s the service assurance manager for BAE Systems Australia, Marcus Zeuschner is leading the redesign of the property and facilities management capability for the defence contracting giant. And his goal is simple – to elevate those capabilities from the basement to the boardroom. “With my team, we’re looking at how we make the shift from a product focus to service excellence and I see there are many parallels with facility management – moving FM from that ‘basement’ scenario focused on technical expertise into areas where it can drive strategic value for a business,” Zeuschner says. “So what I’ve been doing here with BAE, and especially the facilities function over the last two years, is to understand its role within the business. Why does the function exist? What are the value drivers from that capability, and how do these generate value for the business? That’s my passion.” While Zeuschner comes from an engineering background, he believes facilities management has evolved to need both ‘front of house’ and ‘back of house’ expertise. “The number of people coming into this area without a technical background is very evident now. Front of house very much demands soft skills, the ability to connect with stakeholders or clients and anticipate their needs. “They can then work with the back of house teams to devise systems and innovations that provide the environment in which operational groups can excel.” A project Zeuschner is championing within the FM group at BAE is the concept of stewardship. “I took inspiration from the ABC’s War on Waste. We’ve recently targeted our consumption of disposable coffee cups; many of our facilities have internal catering facilities and we’re looking at ways that encourage not producing the waste in the fi rst place. “This is a real customer-facing and engaging activity, and something FM would have never done before – they’d just be behind the scenes and ready to deal with the outcomes. But embracing stewardship has helped our FMs to connect with people beyond just fi xing light bulbs or broken toilets. It helps drive a sense of social responsibility; that’s a value add we can provide.” Zeuschner grew up in the north-eastern Victorian town of Wangaratta. Captivated by aviation, he considered joining the

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THE RECIPE FOR SUCCESS Zeuschner takes the view that success is “perishable”. “What I’ve seen, particularly in the manufacturing space but also more generally, is the tendency that once you’ve been successful in a particular aspect of business you try to just repeat the same process. “It’s a mindset in manufacturing – you create the recipe and bake the cake the same way every time and it generally works out. But when we look at the complexity of a services environment there’s no way we can apply the same approach and deliver repeat success. Every service experience is unique. “To be successful, you need a set of competencies you can draw on in the moment – being able to read people and circumstances and respond to those very quickly and appropriately.”

Air Force, but a diagnosis of partial colour blindness put paid to that. “I was good at maths and science and working with my hands, so engineering was a natural fit for me. I started a course in Ballarat, but it wasn’t right, so I pulled out and got a job back in Wangaratta, which paid for flying lessons. I couldn’t get into the RAAF, but I had an ambition of becoming a commercial pilot.” But when work in Wangaratta became harder to fi nd, Zeuschner came to Melbourne. “I got a cadetship with Hawker de Havilland when I was 19. I worked all day and studied my engineering degree at night.” When he was newly married, and with his wife expecting their fi rst child, Zeuschner went back into the corporate world, joining defence contractor Tenix, which was acquired by BAE. All told, he has worked with BAE in various roles for 14 years. “The big turning point in my career was in 2012 when BAE gave me the opportunity to start studying again. It was a master of systems support engineering, a course developed by Cambridge University, RMIT and the University of South Australia. It had never been offered anywhere else in the world at that point and it was aimed at helping businesses make a shift from products to product service systems. This exposed me to the field of academic research called ‘servitisation’ and that really launched my career.” ●

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AUGUST | SEPTEMBER 2017 FM

21/03/18 4:43 PM

20 | CONTENT PARTNER: BILLI

Content partner: Billi It’ll all come out in the wash A constant and reliable source of warm water in washrooms isn’t just nice to have. Hygiene requirements make it a necessity, writes ADRIAN CUGNETTO.

n the last issue of FM we travelled

religious aspect to the practice. Bathing was

back in time to look at how drinking

also often a communal undertaking:

water has been accessed in kitchens

something that can still be seen in various

historically, coming right up-to-date

cultural practices today – such as the Turkish

with the innovative ﬁ ltration chilled,

baths or the Japanese sento and onsen. For

boiling and sparkling water systems available

a long time the communal nature of keeping

today. But kitchens aren’t the only rooms where

clean was largely due to the rarity of private

a constant supply of clean water is a necessity.

bathing spaces.

Bathrooms and washrooms also require an

The religious and cultural elements of

uninterrupted ﬂow, not just for plumbing and

public and, indeed, private bathing are rarer

sewerage systems, but for hygiene purposes.

considerations today, as hygiene has become

Before we go any further, though, let’s consider terminology. English people often get either frustrated or

the overriding factor. Hand washing with soap and water has long been recognised as necessary for sanitation, but it was only in

amused by the use of the word ‘bathroom’ to

the mid 1800s that the link between hand

denote a room that simply contains toilets and

washing and the spread of disease was ﬁ rmly

washbasins and yet is completely devoid of

established. The Austrian physician Ignaz

baths or showers. Likewise ‘rest room’ seems

Philipp Semmelweis was one of the pioneers in

a strange euphemism. Of course, people often

the ﬁeld of antiseptic procedures, dramatically

take a seat in such rooms, but they’re really

reducing mortality rates in the University of

not designed for putting up your feet and

Vienna’s General Hospital to three percent after

enjoying a quick 40 winks. Likewise ‘Powder

recommending that healthcare workers’ hands

room’ also seems a touch restrictive, even for

be scrubbed in a chlorinated lime solution after

female users.

they left the autopsy room and before they

The Canadians perhaps have the more accurately descriptive expression, utilising the simple and descriptive ‘washroom’. And it is

had contact with patients, particularly in the maternity delivery room. Semmelweis’ ideas were shared by

this function that is our main consideration

none other than Florence Nightingale, who

here. Bathing and washing have been part

implemented handwashing and other practices

of human life for at least 5000 years, though

in the hospital where she worked during the

in those early times there was a signiﬁcant

Crimean War.

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Adrian Cugnetto is the marketing manager for Billi Pty Ltd.

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21/03/18 2:20 PM

Hand washing with soap and water has long been recognised as necessary for sanitation, but it was only in the mid 1800s that the link between hand washing and the spread of disease was firmly established.

Unfortunately, Semmelweis was eventually

to access, convenient to use and instantly

ostracised and ignored by his colleagues who

available at all times.

took umbrage at the idea that washing their hands may actually save lives. His sad fate is a

washrooms mean that hot water is constant

story for another time, but his work in the ﬁeld

and available 24/7. The KwikWash I Series

and that of Oliver Wendell Holmes in Boston in

incorporates unique heating technology, which

the US ﬁ nally gained widespread acceptance

directly heats water without a conventional

after his death, when notable ﬁgures such as

element and dispenses warm water with a 99.7

Louis Pasteur and Joseph Lister conﬁ rmed

percent energy eﬃciency. It’s also NSW Health

germ theory.

certiﬁed as a temperature control device.

Fast-forward to the 1980s – when there

version, which ensures instant warm water in

hygiene with the ﬁ rst national guidelines

conjunction with one or two hands-free taps –

published in the US – and beyond where it is

saving time, water and power.

now widely known that frequent and thorough

Also in the hand-free space, are the

handwashing is one of the best ways of

aforementioned sensor taps, such as the Bench

preventing the spread of infection and germs in

Mount version, which has a unique electronic

any facility or building where groups of people

sensor actually built into the spout. This

are located.

automatically detects hand movement in the

Facilities far and wide sport notices

hand washing zone and shuts off as soon as

reminding users to wash their hands every time

that presence is no longer detected, reducing

they visit the toilets and there are myriad other

water wastage. This type of sensor tap is also

initiatives designed to promote the practice.

available in a Wall Mount configuration.

For instance, did you know that 15 October is

Both types have a minimum flow rate of 1.5

Global Handwashing Day? It’s a day devised

litres per minute and come with a six-star

as an opportunity to “design, test and replicate

WELS rating.

hands with soap at critical times”.

44570_20-21_Content Partners.indd 21

It is also possible to install a Series Plus

was a milestone in the evolution of hand

creative ways to encourage people to wash their

www.fmmagazine.com.au

Warm water units ﬁtted in commercial

Both the KwikWash I Series warm water units and Sensor Taps are just 295 millimetres

So what are the best ways to do this?

high, which means they are conveniently sized

Well, the ﬁ rst and most obvious is to have

to ﬁt any commercial or residential washroom.

a reliable source of hot water that is easy

Ignaz Semmelweis would have loved them. ●

APRIL | MAY 2018 FM

21/03/18 2:20 PM

22 | CONTENT PARTNER: HUMANSCALE

Content partner: Humanscale Standing orders No longer just the tools of the seriously hip workplaces, sit/stand desks or height-adjustable tables are now increasingly part of the mainstream working environment. Jaime Sinclair explains why and how they are best utilised.

esks have remained relatively

720-millimetre desk height, which correlates

unchanged for decades, yet the

to the seated elbow height of a 1930-millimetre

workﬂow and tools that we use

(six feet four inches) individual. It is clear

have changed considerably.

that this standard desk height does not

As a result, today’s oﬃce

accommodate most oﬃce workers.

workers now face problems with the design of

In addition to desk height, the work style

most desks. Considering the various risks of

of contemporary oﬃce workers poses another

sedentary behaviour, there is more need than

challenge. Oﬃce workers have become

ever for a simple yet sophisticated ergonomic

increasingly sedentary due to the nature of

solution. Height-adjustable tables and desks

their work, as most spend each day working

can alleviate much of the stress placed on the

at a computer. They spend many hours of

worker’s body and encourage healthy posture

uninterrupted sitting at their desk, and sit

throughout the day.

during their commute to and from work. There

Beyond health beneﬁts, studies show

are several studies that show sitting can be

that intermittent standing can increase

detrimental to one’s health. Compounding this

productivity levels through a reduction in work

issue, studies have also implied that, while

break time. In fact, in one study, non-standers

exercise may be beneﬁcial for overall well-

took an average of 47 percent more work breaks

being, it will not oﬀset the eﬀects of sedentary

than standers and the duration of work breaks

behaviour while working.

was 56 percent longer for non-standers than

One of the best antidotes to this behaviour is

that of standers.

the evolution of the sit/stand desk.

Fundamental challenges of fixed desks

Misleading information

One fundamental challenge faced by the

in the media discussing the dangers of using

contemporary oﬃce worker is the standard

sit/stand desks. The articles were based

work surface height. Most work surfaces are

on contemporary research looking at the

simply too high for the average employee.

eﬀects on people who stand for more than

The population of oﬃce workers’ height range

two hours at a stretch. This highlights the

is from under 1520 millimetres (ﬁve feet)

need for both consumers to be both aware of

to taller than 1980 millimetres (six feet, six

the sensationalised nature of such click-bait

inches). Regardless of a worker’s height,

articles, but also to note that this is far too long

they almost all work at the same standard

to be standing when using such ﬁ xtures and

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Jaime Sinclair is ACT manager – Humanscale.

Recently, however, a few articles have appeared

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21/03/18 2:38 PM

Height-adjustable tables or sit/ stand desks have proven to be highly beneficial, in terms of health, as well as increased productivity.

throughout the day, and have been linked to a

obstructive crossbeam to balance the weight

variety of health beneﬁts.

of the table or help from electricity or a hand

Height-adjustable tables should be carefully selected based on the following criteria.

crank. Opting for a table that easily glides up and down with a counterbalance mechanism is ideal for accommodating users’ ergonomic

What to look for in a heightadjustable table or desk

needs in an easy, sustainable way.

Height-adjustable tables and desks come in

ergonomic potential, a wide range of height

many forms. What has plagued many height-

adjustability is extremely important.

adjustable tables and desks in the past has been

Speciﬁcally, a 500-milliimetre height range

a requirement to use an electric motor that uses

will accommodate more than 90 percent

costly energy, a lack of height adjustability and

of the population in both sitting and

weight accommodation, an absence of a safety

standing postures.

mechanism and cumbersome mechanisms that make the table diﬃcult for users to adjust. Ease of use is key – even employees who are provided with a height-adjustable,

To maximise a height-adjustable desk’s

In addition to height adjustability, the table must have ample weight accommodation. The table should easily accommodate the weight that is common to the individual’s workﬂow.

ﬁttings. Sit/stand desks are designed to aid

sit/stand desk are potentially unlikely to take

Safety is something that should also be

movement, not to encourage one position. The

the time to raise and lower it throughout the

considered. A table that is incorrectly adjusted

key educational message is that for optimum

day if it is diﬃcult in any way to do so. A

and/or that does not have a proper mechanism

beneﬁt, users should remember the 20:8:2

simple mechanism that people of any stature

to ensure safe usage can be hazardous. To

equation – sitting for 20 minutes, standing

can use to adjust their table will ensure that

help prevent injury, a height-adjustable desk

for no more than eight every half an hour and

they feel comfortable modifying the desk to

should also have a safety mechanism that

moving for the other two.

suit their needs.

inhibits users from adjusting the table when the

The key is always movement, making sure

Knee clearance is another valuable trait in a

contents of the table are not properly balanced. Height-adjustable tables or sit/stand desks

that the user never spends too long in any static

sit/stand desk. Crossbeams prevent users from

posture, whether that be sitting or standing.

extending their legs beneath the desk; therefore,

have proven to be highly beneﬁcial, in terms

The reason for this is that varying posture

a key element of a height-adjustable table is one

of health, as well as increased productivity.

between sitting and standing allows diﬀerent

that does not have obstructions. Centre poles to

When choosing a height-adjustable table,

body segments to rest in intervals while

make the table stand upright also prevent users

make sure you consider all of the main

eliminating the impact of prolonged static

from freely moving. Height-adjustable desks

factors that will aﬀect how employees will

postures. Height-adjustable tables and desks

with counterbalance mechanisms can ﬂuidly

ﬁ nd comfort both sitting and standing at

encourage workers to change their postures

be raised and lowered without the need for an

their new dynamic workstation. ●

www.fmmagazine.com.au

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APRIL | MAY 2018 FM

21/03/18 2:38 PM

24 | CONTENT PARTNER: ASSA ABLOY

Content partner: ASSA ABLOY Remote possibilities made real With the latest security and access control solutions, keys are a thing of the past. All that is needed is a digital credential and the user’s smart device, reports Scott Siega.

ince the beginning of

requirements of those in such situations mean

recorded history, as soon as

that the traditional mechanical lock and key

humans have had anything

system may no longer be the best solution when

of value there has been the

it comes to access control, both for those in

commensurate need and

need of security and those who need to gain

desire to protect it and prevent others from acquiring it. Keeping objects safe has been

access to such premises. The problem with such systems is that they

mirrored by the necessity of keeping people

require a key, a tangible artefact that must be

safe – utilising a security system that ensures

applied to the lock by the person in need of

danger is kept out. With our rapidly ageing

access. For various reasons, mobility may be

population and concurrent rise in people

an issue for many people using in-home care,

in need of in-home care, this has become

meaning that they are unable to get to the door

increasingly paramount. But the particular

to let people in and it’s incumbent upon the visitor to gain access independently. But, as everyone who has ever owned one surely knows, a key can get lost. Or stolen. Or

The huge advantage this system has over traditional lock and key systems is that digital credentials can be issued without physically seeing the person. FM APRIL | MAY 2018

44570_24-25_Content Partners.indd 24

broken. Sometimes while it’s actually in the lock, in the latter instance – one of the most

Scott Siega is the national sales manager EAC at ASSA ABLOY Australia Pty Ltd.

frustrating experiences imaginable. If a key is lost or stolen, there is immediately a security issue, as whoever has taken or found the key now has unauthorised access to whatever or whomever it was protecting. This is not just an issue in healthcare and in-home care situations. In an industry like facility management, key loss can cause major problems. With traditional mechanical keys, the entire system is compromised the minute a master or grand master key is mislaid or stolen. This problem led to the development of electronic access control, with fobs and cards

www.fmmagazine.com.au

21/03/18 2:18 PM

programmed to operate locks, but with those

based server, allowing people ingress or egress

locks able to be reprogrammed instantly should

according to their level of security.

the card or fob go missing. This development

The people requiring access are enrolled

was a boon for applications like hotel rooms or

into the platform and then download the app,

oﬃce blocks, for example – places where there

enabling them to receive digital credentials.

is a high turnover of users.

These credentials are then passed on by way of

But even this system has its drawbacks as

the cloud either as a PIN (personal identiﬁcation

there has to be a physical handover of the card

number) by text or via a BLE (Bluetooth Low

to the user, who may still walk oﬀ, perhaps

Energy) or Bluetooth, which is then recognised

inadvertently, with the card still in their

by the smart lock and access is permitted.

possession. The card or fob can be immediately

These credentials may have a limited shelf

cancelled, but the constant replacement of

life. They may be single use only or never-

these is an expense facility or property

ending. To receive them the user doesn’t

managers don’t need.

need a card or anything apart from their own

There is also the issue of geography. If a facility or secured site is in a remote location,

With traditional mechanical keys, the entire system is compromised the minute a master or grand master key is mislaid or stolen.

smartphone or other smart device. The huge advantage this system has over

The future possible applications for this

the person needing access may have to

traditional lock and key systems is that digital

technology are wide and exciting, with current

physically travel to somewhere completely

credentials can be issued without physically

trials being conducted for a product called

diﬀerent to obtain the access card or fob in

seeing the person. They can literally be issued

Orchestra, which is being developed for the

the ﬁ rst place and then go back there later to

for remote sites on the other side of the world

homecare segment. With this application,

return it.

with no human contact. Fly in, ﬂy out situations

a recipient of the NDIS (National Disability

or oﬃces that are rented by the hour are just

Insurance Scheme) or a chronically ill person

security system to date. Because, as with so

a couple of obvious uses. In a system like

requiring homecare will no longer have to leave

many other applications in contemporary

Accentra, there are numerous military grade

a mechanical key in a key safe or, worse, under

life, we can now say – ‘there’s an app for that’.

encryption security protocols in place to

the mat. Doctors, other medical staﬀ, meals on

Cloud-based digital keys or digital credential

ensure the credentials are secure. Then the

wheels providers and cleaners are just some of

platforms allow a keyless environment and the

user simply approaches the door lock, wakes

those who will be able to access a digital door

ability to lock and unlock doors from a remote

up the BLE and Bluetooth on their device by

lock in a safe way, while also providing an audit

place. A facility or security manager is now able

shaking it (described as the ‘twist and go’)

trail of when they came and left. It’s a system

to facilitate the locking and unlocking of doors

and the transaction or electronic handshake

of virtual access control and its possibilities are

in a multi-site environment by way of a web-

takes place.

only limited by our imaginations. ●

Enter the most convenient and ingenious

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APRIL | MAY 2018 FM

21/03/18 2:18 PM

26 | TECHNOLOGY

AI, digital twins and IoT An explosive growth in new technologies to gather and use data to optimise service delivery will increasingly drive asset-based services, as MARK BREWER explains.

y 2020, 25 percent of assetintensive companies will adopt IoT (Internet of Things) and ‘digital twin’ technologies to optimise service. These technologies are poised to have a huge impact on services – reducing costs, maximising data analytics and extending the lifespan of products. Previously when, for example, an elevator broke down, the customer would have to phone a service engineer reactively. This approach is highly ineffi cient as the individual engineer may have little idea of what is wrong with the equipment, leading to a low first-time fix rate and a disappointed customer. With IoT sensors, the asset or machine becomes ‘smart’ and can send data back to the service centre enabling diagnostics to determine issues that may arise a day, week or month ahead. It is no surprise that predictive maintenance is where the big benefits are first being realised from IoT and a report from IoT Analytics forecasts a compound annual growth rate for predictive maintenance of

FM APRIL | MAY 2018

44570_26-27_technology.indd 26

39 percent by 2022, with annual technology spending reaching US$10.96 billion that year. Now let us add in the concept of digital twins, which represent physical objects in the digital world. Previously, the manufacturer’s knowledge of a product stopped once it left the factory. But now, because of the feedback made possible through IoT, you can start to learn the usage, behaviour and performance of these products in the real world, and even make engineering changes to improve them over time. This is a hugely important shift that helps complete the feedback loop, leading to smarter product design, more efficient service and better performing products. You can even monitor customer usage patterns in order to modify or remove unpopular features over time. Such an approach is already being applied in the automobile sector, where connected cars send back huge amounts of data to be analysed. This is used to engineer better machines, as well as alerting when and where faults may start to appear. The good news is that it can also be applied retrospectively to legacy products. Construction machine manufacturer Caterpillar has plenty of pieces of equipment that are 10 to 20 years old. But it has been able to fit them with smart sensors to measure tyre pressure, temperature, oil levels and so on. It is a win-win for customer and service organisations alike, minimising equipment downtime, enhancing product development and improving service efficiency. The approach is said to have saved Caterpillar millions already.

ALEXA GETS A JOB: AI-POWERED SERVICE CALLS TO DOUBLE IN 2018 AI-powered voice assistants represent a second major opportunity for service organisations. Many calls into a service helpdesk are uncomplicated queries, like establishing opening hours or determining when an engineer is due to arrive, which means they are simple enough to be answered by a bot.

This drives significant potential for companies to connect AI-powered voice assistants behind the scenes to enterprise software with capabilities such as self-service diagnostics or scheduling optimisation engines, to automatically offer appointment slots. This can both make businesses more effective and lighten the load for a stretched contact centre agent workforce. One company that is addressing this market is Amazon, which recently launched Alexa for Business. We can expect this to be a catalyst for the deployment of voice-activated service calls in the coming years. This AI-powered approach is going to get increasingly important, not just in terms of the quality of service you can deliver, but in the context of growing skills shortages. Looking further forward, not only will Alexa provide services to the end user, but think of how a voice-activated step-by-step maintenance procedure could be of tremendous value to a service engineer: “Alexa, what is the next step after removing the motor assembly?” The latter is not to be underestimated. In the recent global IFS Digital Change Survey, which surveyed 150 decision-makers in the service industry, ‘recruiting/training/retaining skilled technicians’ was rated as the greatest inhibitor to growing service revenue, with over a quarter (28 percent) of organisations claiming to feel either slightly or totally unprepared to deal with the skills deficit.

DESIGNED BY ENGINEERS, OPERATED BY YOU We are also going to start seeing a lot more augmented reality (AR) experiences used to put the customer in control of operating or servicing their own products. Just think of a Nespresso machine or a Dyson vacuum cleaner. Both companies have invested significant sums in helping consumers – with the aid of their smartphone and a QR (quick response) code – to access visually overlaid step-by-step instructions on usage and repair. The same kind of model could be applied to more complex systems within an industrial environment, including engines, boilers or even an entire manufacturing line, providing

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20/03/18 3:03 PM

123RF's

solarseven © 123RF.com

One company that is addressing this market is Amazon, which recently launched Alexa for Business. We can expect this to be a catalyst for the deployment of voiceactivated service calls in the coming years.

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44570_26-27_technology.indd 27

HOW TO GET THERE IN REALITY

need to happen. It is important not to think of vanguard technology as an end goal in itself. First, make a value-based business case for any new approaches. That may mean wanting to increase first-time fix rates, offer new outcome-based contract types or simply reduce costs by ensuring technicians or maintenance workers are only dispatched when strictly necessary. Once you have established the business case you may need to break down traditional organisational siloes between engineering, design and service. An AI-assistant or AR experience is only as good as the data you are able to populate it with. It works in two ways, though, as the feedback from product sensors will help design and build better products going forward. Ultimately, you need the people, processes, data and systems all optimised to capitalise on these emerging approaches to reap the full benefits. ●

There is clearly plenty of opportunity to drive a better customer experience, but for organisations to reap the benefits a few things

> Mark Brewer is global industry director for Service Management at IFS.

detailed and highly customised plans for users to work from – without any of the superfluous information usually found in manuals. This raises another benefit – AR experiences do not require language translation. This AR vision shares many of the same benefits as the IoT, digital twin and AI approaches listed above. It will help maximise the time of a limited pool of skilled workers, but also create a better customer experience. Many consumers would rather perform their own routine fix than take half a day off work to wait for a technician, for example. We can’t underestimate the Apple effect here: with AR being built into iOS handsets, it’s only a matter of time before the firm democratises and monetises such capabilities via an intuitive, user-friendly platform. As well as downloading apps and music, think of downloading an AR experience.

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28 | WASTE MANAGEMENT

Responsible recycling: Where now for FM? It’s a great time for facilities managers to rethink their role and responsibilities in the great waste debate, says WARREN OVERTON.

ecycling has never been more topical. With the ABC recently broadcasting its War on Waste series, The Sydney Morning Herald reporting on a major recycling ‘rort’ in Queensland and ongoing repercussions from global recycling giant China placing restrictions on imported recyclables, serious questions are being asked about what we can do to responsibly recycle – ‘responsibly’ being the operative word. Australia was once a leader in recycling, but has slipped in recent years. While China, one of the biggest markets for our recyclables, decided in January 2018 to take less of the world’s waste, the rate at which we are producing waste has been increasing at a rate of eight percent per year – double that of our population. For facilities managers, there has never been a better time to rethink their role and responsibilities in the great waste debate. Of course, just because the topic is high on the public’s agenda, actioning a plan doesn’t become any easier. Facilities managers are often bogged down with the day-to-day operational demands of their organisation, making it a challenge to go beyond and create a facility that is truly doing its part to reduce, reuse and recycle (the three Rs).

In 2017/18 the National Television and Computer Recycling Scheme – an industryfunded scheme providing a free service to the public – is aiming to recycle 62 percent of IT and TV e-waste in Australia. Given that businesses are among the largest producers of e-waste, it is all the more critical that they have a strategy in place to ensure the waste for which they are responsible is appropriately recycled. A waste audit is a great first step towards figuring out how much waste you are producing and what type. This can be a foundation for developing further insights into where reductions could or should be made in your organisation and where the most economical recycling decisions could be made.

REVIEW YOUR ‘RS’ An audit may also be a launching point for rethinking your three ‘Rs’. The recent changes in China have seen the importation of 24 recyclable materials restricted, so everyone – facilities managers included – will need to think a little harder about how they are managing waste in order to avoid sending it back into Australian landfills. A little more emphasis on reducing and reusing, with recycling a sometimes necessary fall-back plan, would be advisable. FMs can also take the opportunity created by an audit process to review how they are accessing the products they need in their environments. In some cases, switching your contractual arrangement to one where you lease, rather than buy, products such as computers or tablets could be a smart way of minimising your costs and impact. However, when signing contracts with new providers for leasing arrangements, always be mindful to check what their obligations are to recycle their products once they’ve reached their endof-life and been taken off your hands.

WHERE TO BEGIN?

DATA RESPONSIBILITIES

Familiarising yourself with the different types of e-waste in your environment is important. E-waste can include televisions, photocopiers, computers, laptops, phones, small household appliances and other office equipment.

Many FMs could make it easier to make fast decisions on recycling e-waste if they took some time to get to grips with the data responsibilities for specific types of e-waste. Through our TechCollect program,

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we know that data privacy concerns can be a major stumbling block for those considering recycling. With the launch in February of the notifiable data breach scheme, mishandled data can come back to bite more painfully. Dealing with leftover data doesn’t have to be a major stumbling block. We recommend that management wipe rather than simply delete their data. Where this is not straightforward, downloadable software can be used to make sure their waste is ready to be safely recycled.

REPUTATION, REPUTATION, REPUTATION Charged with the responsibility of balancing waste management duties and costs, many FMs are looking for solutions that are simple, low-cost and reliable. But cost cannot be offset against reputation. As recent investigations have shown, when companies partner with providers who are less than reputable, it can come back to haunt their own organisations from a brand reputation perspective. Luckily, low-cost does not necessarily have to mean poor reliability in this respect. When it comes to efficiently meeting any reporting requirements around recycling there are responsible recyclers who can also help you meet these demands.

THE POLICY PAY-OFF Besides maintaining a cleaner, more efficient facility, evidence shows that a commitment to reduce, reuse and recycle can help the bottom line for facilities. The market today is more discerning about what types of environments it wants in its office and other buildings, with green buildings high on the list of preferences. When workers like their environment, they’re shown to be more productive too. Get them involved in the process and make sure they’re kept up to speed with all new initiatives to increase engagement. Many in FM are grappling with the development of a policy on sustainability. It may not be easy and, in some ways, may appear to be more complicated today than in the past, but for many of the same

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pullquote

reasons, these policies must be tackled. Once a plan is in place, the long-term pay-offs will be worth the effort, for both the facility and the environment. This would be one obvious reason why the International Facility Management Association (IFMA) states that ‘environmental stewardship and sustainability’ should be considered one of the top three core competencies for FMs. Together, our impact can be massive. Last year alone, ANZRP (Australian and New Zealand Recycling Platform) and TechCollect were able to generate carbon emissions savings from recycling e-waste with an impact equivalent to planting 208,256 trees, energy consumption savings equivalent to 26,032 households’ energy use and water consumption savings equal to 927 households’ annual usage. Are you doing your bit? Get in touch with ANZRP If you’d like to find out more about how we can help you meet your goals. ● > Warren Overton is the CEO of ANZRP.

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30 | CASE STUDY

Accommodating for a small energy footprint! Incentivising students to cut their energy usage with an intuitive energy metering solution delivers results at a student accommodation building in Brisbane.

hen it comes to the construction sector, the importance placed on energy conservation, efficiency and reduction of emissions, while maintaining operational performance is of upmost priority. This was truly reflected in a recent project undertaken by Perigon and NHP – Student One, 363 Adelaide Street in Brisbane, Queensland. Also based in Brisbane, Perigon brings to market an extensive portfolio of successful projects, ranging from industrial installations and high-rise buildings to small call-outs and maintenance services. Like NHP, Perigon is Australian owned and operated, providing electrical and communications engineering and contracting services to industry through specifically tailored designs, quality installation and sustainable solutions. Toward the end of 2015, Perigon was engaged to supply and install the electrical, communications and security services on a high-end student accommodation refurbishment that occupied almost 15,000 square metres of office space located in Brisbane’s CBD. With a cohesive and holistic approach, Student One’s building owner aimed to achieve a four-star NABERS energy rating through an innovative design and solution. With a building designed to house close to 727 students that were not required to pay electricity bills as part of their housing, it

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was acknowledged that negligent use of energy would likely transpire. To combat the overall energy footprint of the building, the end user required a solution that would help reduce power consumption. To coincide with this and promote good practice, an initiative was introduced incentivising occupants to be more conscious of their personal energy usage. For example, if their energy consumption was kept under a certain threshold during a set time-frame, they would receive a discretionary reward. Perigon worked together with NHP to provide components that would contribute to

a solution that met the project requirements. The equipment specified was chosen to enable Student One to access insight into the performance and operation of the retrofit building. “We chose to partner with NHP based heavily on their reputation; having a strong commitment to customer relations, outstanding service and meeting requirements of projects with their multitude of line items,” says Perigon’s Joe Stefek. The intuitive energy metering solution enabled Student One to manage the overall building. The integrated web-server capability as a communication master unit can monitor

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If their energy consumption was kept under a certain threshold during a set time-frame, they would receive a discretionary reward.

up to 32 energy meters and display data in a standard internet browser, so the information can be accessed remotely. “Working with Perigon and Student One, NHP was able to offer and implement a suite of products and solutions specifically tailored to local markets, which integrated seamlessly, and we were able to satisfy and optimise the energy management needs,” says Scott McDonnell, business development commercial at NHP. As well as the web-based energy monitoring system, NHP supplied Concept distribution boards specifically designed to improve and assist with acquiring NABERS

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and Greenstar-based requirements. The board included a split chassis design and integrated the metering system to capture the accommodation unit metering, meter validation in the factory, as well as on-site as part of the commissioning process. NHP supplied a flexible range of DIN-T switchgear products to meet the everchanging demands of switchboard design. In conjunction with the DIN-T range of protective devices, NHP provided MOD6 switchgear where all devices were housed in MOD6 load centres. “NHP has competitive prices across all switchgear and switchboard lines with fit-for-

purpose products to meet the requirements of the specifications pinned to the project. All of this is backed by dedication and commitment from the NHP staff to ensure the project rollout was successful and time-frames were met,” adds Stefek. NHP says it is proud to partner with Perigon to collaborate on an environmentally conscious project, educating the upcoming generation through the understanding of their energy consumption. Providing a clear solution to meet requirements, NHP offered a comprehensive range, as well as local knowledge, expertise and product support to maximise the project success. ●

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32 | TIME MANAGEMENT

Are you addicted to distractions? When there’s work to be done, it’s all too easy to be waylaid. AMANTHA IMBER says there are three ways you can break your addiction.

t’s 10am and you are at your desk with a mug of coffee. You don’t have a meeting scheduled, so you figure it’s a good time to start work on writing that report that you have been putting off. The report is critical for moving your most important project forward and securing more funding. It also happens to be due in your boss’ inbox in two days’ time. You open a Word document and write the title of the report. You’re not quite sure what to write next. Just then, a notification flashes up on your screen – you have a new email from a prospect with whom you have a new business proposal. “Better just check what they want,” you say to yourself. You hop into your email and read it. The message isn’t actually that important and you don’t really need to respond. However, given you are now in your inbox, you start opening up emails you have already read earlier this morning and wonder if there is anything you can send a quick reply to and feel a little hit of progress. Fifteen minutes have now passed and you remember that you’re meant to be writing a report. You switch back into the Word document. You’re still stuck on the first sentence. You have a few goes, but nothing seems quite impactful enough. Just then your phone

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lights up with a notification that says you have five new likes on the photo of your son that you posted on Facebook last night. You open up Facebook and see who has liked it. You feel smug and popular as your photo now has 40 likes. “I might just have a quick scroll through my news feed,” you think to yourself. Forty minutes, 10 likes, five comments and one purchase of a gadget you’ll probably never use later, you shake yourself out of your Facebook fog, and get back to your Word document.

It’s now 11am and a whole hour has passed and you’re not quite sure how that has happened. If that sounds like your morning, you may be facing a distraction addiction. But don’t worry – you’re not alone. US research shows that we look at our mobiles an average of 85 times per day – essentially, we can’t go a measly 10 minutes without just checking our phone for something. In addition, a survey of over 5000 leaders by the University of British Columbia showed that 78 percent admit to checking their emails frequently throughout the day.

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Research from the University of London has shown that even just the presence of notifications on your screens decreases your IQ by an average of 10 points. That’s the same loss we receive from not having slept the night before, and twice as much as smoking marijuana.

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And most of us are bombarded with notifications from our phone, our watch and our computer every few minutes. Distractions are everywhere. While you may think this is harmless, research from the University of London has shown that even just the presence of notifications on your screens decreases your IQ by an average of 10 points. That’s the same loss we receive from not having slept the night before, and twice as much as smoking marijuana. So if you are ready to beat your battle with distraction, here are three tips on how to do so.

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SWITCH OFF ALL NOTIFICATIONS

pullquote Oscar Wilde famously wrote, “I can resist

TURN YOUR PHONE TO GREY SCALE

everything except temptation.” Notifications tempt us. They flash up on our screen and scream ‘Read me now!’ One of the simplest ways to break your distraction addition is to turn off all your notifications. This means across all your devices – not just one. Removing temptations helps make it easier to keep focused on the task at hand. While turning off notifications will probably make you sweat with anxiety for the first few days – who knows what important status update you may miss (!) – in the long run, this is the first step in changing your distraction habits.

Have you ever noticed how bright and colourful and fun the screen of your phone looks? Sort of like those bright and colourful and fun slot machines in Las Vegas. This is not a coincidence. The makers of many of the social media applications you use on your phone employ hundreds of attention engineers – the very same people that try to make gambling addictive are also applying the same tricks to your phone. Beat them at their own game by switching your phone to grey scale. As senior editor of The Atlantic James Hamblin says, “Instagram, when everything is in grey scale, looks pretty awful.” Breaking any addiction is hard, but if you stick with these three tips, I can guarantee you will have broken your bad habits in no time. ●

GO ON FLIGHT MODE So you’ve switched off all your notifications, but your phone still rings and beeps when people are trying to contact you through the good old-fashioned phone. While you may feel perfectly happy sending the ‘Blocked Number’ to voicemail, it’s too easy to pick up the phone when your partner calls and have a little chat. To avoid the temptation of the call or SMS, switch your phone to Flight Mode. Just like turning off notifications, if you can eliminate the temptation to begin with, it’s far easier to create blocks of distraction-free time in your day.

> Dr Amantha Imber is the founder of Inventium, Australia’s leading innovation consultancy. Her latest book, The Innovation Formula , tackles the topic of how organisations can create a culture where innovation thrives.

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34 | TECHNOLOGY

THE NOT-SODISTANT FUTURE The next five to 10 years will reshape the facilities management industry far from what we know today, writes ADAM TREFFRY.

ever before has there been such opportunity and challenge facing the facilities management industry; organisations that embrace change in their delivery to support the evolving nature of their business, customers and competitive landscape will thrive. Those that don’t, won’t survive. Let’s start with opportunities. Most of these are anchored in technology, which is advancing at a rapid rate and revolutionising traditional FM processes that have stood the test of time. Intelligent buildings will allow improved user experience within the tenancies, a reduction in operating costs (in particular, energy consumption), extended life cycle of HVAC (heating, ventilation and air-conditioning) and improved air quality, which is now linked to health to and wellbeing but also productivity. Intelligent buildings that measure, predict, regulate and report will allow facility managers to have more data at their fi ngertips than ever before. Imagine a building where an occupant enters a building and immediately is greeted by a friendly robot concierge informing her that her meeting is on the second level, her manager has already arrived and she needs to drink more water. The smart building knows how people inside interact with each other, and informs you when potential collaborators are nearby. The smart building observes and understands stress points and recommends changes and strategies that will improve either the physical workplace or human behaviour. Security is tight, but discreet, with routine facial recognition scans. Indeed, the security check also scans your overall health. It doesn’t let you carry a virus; it will call a car (driverless, of course) to bring an employee home, to a nearby doctor or hospital when necessary. This information allows the facility management team to curate the user experience and futureproof both the tenancy and building. Technology is continually enabling new ways of working. The future office will have no cables (wireless charging and working via the cloud will be standard practice), open plan offices will be obsolete as will paper. Work will be arranged around projects and neighbourhoods created for the project teams. Walls will be flexible, and the

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Another challenge the industry is facing is how to elevate the role of facilities management inside the organisation. Automation and IoT are helping this, but the industry must demonstrate how the FM deliverables are supporting a business scorecard.

work environment will be reshaped every night based on the workplace needs of the coming day. Spaces will become more fluid and dynamically configurable. Three-dimensional printing will emerge to revolutionise office fitouts, making them highly customisable and easily recycled. Leases will encompass the use of both fi xed and temporary spaces, with co-working concepts evolving to be a staple. Facility management teams will be empowered by continuous workplace monitoring, assessing how people work and what they need from the space both physically and emotionally. As automation, virtual reality and artificial intelligence become the norm in managing buildings and workplaces, we will see a shift in the required skills within the FM industry, from technical and harder services into softer services. Intelligent buildings will enable proactive maintenance to be performed by robots, meaning the core skill of a facility manager will move towards customer service, curating the workplace experience and thinking strategically about how the portfolio can best support the needs of the business, customers and shareholders.

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The Internet of Things (IoT) is an increasingly pervasive part of both life and work. The possible applications of IoT are broad and varied, and real estate is leading the charge. Some of the potential uses of IoT include predictive maintenance. Performance tracking of facility assets like HVAC, lighting units and elevators allows maintenance work orders to be triggered automatically. With 30 percent of planned maintenance activities being carried out too frequently and 40 percent of assets having a limited impact on facility uptime, there are real opportunities to drive out cost savings through a more targeted approach. IoT will allow for smarter capital asset planning – combining the same performance data with asset condition/ criticality ratings and degradation models to help ensure capital investment is directed to the equipment with the greatest impact on facility uptime and/or the greatest risk of failure. IoT will create sophisticated sensing environments within buildings. Sensors are already widely used to switch oﬀ devices that don’t need to be in use, such as lights and air-conditioning in vacant rooms. Increasingly, they are also allowing people to set light and temperature settings according to their personal preferences via their smartphones, with clear

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positive impacts on cost, sustainability, and user experience. As companies look to the power of technology to provide a more productive and engaging workplace experience and to retain key staff, IoT can be leveraged to track people’s activity and heart rates as a means to reduce stress and provide for increased health and well-being. Wellness is becoming a regular agenda item in boardrooms across corporate Australia, creating more opportunity for facility managers to positively impact the workplace experience of their users. Human happiness has been found to have significant positive effects on productivity. Positive emotions appear to motivate, while negative emotions have the opposite effect. Facility managers can help improve the physical comfort of people in the workplace, contribute to reducing stress levels and enable cognitive function through a range of measures, including bringing nature into the workplace, setting appropriate levels of heating and cooling, introducing soothing colours and reducing background noise. If organisations can improve the well-being of employees, an abundance of research demonstrates links between employee well-being and bottom line fi nancial outcomes.

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36 | TECHNOLOGY

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Gallup suggest that businesses with highly satisfied, engaged employees are rewarded with 37 percent lower absenteeism, 21 percent higher productivity, and 10 percent higher customer satisfaction. Technology presents exciting opportunities for the FM industry, but equally there are a number of challenges the industry needs to respond to. Doing more with less has become the mantra for most organisations, a perennial challenge for facility management teams. The challenge for the industry is to support business in its cost efficiency objectives, while at the same time supporting a business to achieve its customer, shareholder and employee outcomes. Cost efficiency has been the raison d’être for the facilities management industry for many years. There are myriad levers that can be pulled to influence real estate operating costs – energy efficiency, procurement, occupancy efficiency, reducing reactive maintenance and proactive asset management. We are seeing automation, robotics and virtual reality, enabling quicker and cheaper delivery of FM services. The challenge remains, how do we continue to deliver cost efficiency? Another challenge the industry is facing is how to elevate the role of facilities management inside the organisation. Automation and IoT are helping this, but the industry must

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demonstrate how the FM deliverables are supporting a business scorecard. How are the cost efficiencies driving bottom line performance? How is technology enablement improving employee productivity, reducing speed to market and lowering the cost of sale? The story needs to be told about the incremental improvements the facilities teams is delivering, as well as the show-stopping innovations. Perhaps one of the most important roles that we have to play is creating an industry that is diverse and inclusive. By working with people from different backgrounds, with varying experiences and working styles, we learn and get another view. Diverse thinking makes for better decisions, more robust thinking, thus driving a high-performance culture. Ultimately, a sense of belonging creates a healthier and more successful employee experience. Research shows diversity is needed for teams to be their most productive, whether it be in age, religion, ethnicity, ability or disability, sexual orientation, heritage, socioeconomic, geographic or life experiences. > Adam Treff ry is managing director, Global Occupier Services – Australia and New Zealand for Cushman & Wakefield.

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38 | COMMENT

Satisfying professional curiosity Opportunities for facility managers and others making a career in the built environment are limited only by one’s own imagination, writes GAIL TRACEY.

hen I was interviewed for my profile in the October 2017 issue of FM magazine it was an excellent opportunity, at the milestone age of 40, to pause and reflect on my career and achievements to date. I now find myself facing a very common midlife conundrum, taking stock of my career to-do list and pondering… ‘what next?’ My husband builds shopping centres. He enjoys what he does, but still quietly yearns to build a football stadium or a power station for the thrill of the new and unknown. It’s a shared sensation among my peers and I believe being professionally curious is an underrated virtue and one that should be encouraged at any age. I am naturally inquisitive about things outside my normal scope of work and recognise how difficult it is to satisfy an appetite for fresh and interesting experiences in our professional lives. I have been fortunate enough to work on diverse projects in far flung countries, but is it possible for career facility managers and others in the industry, to try a new job on for size without leaving their company?

CAREER MOBILITY As the gig economy takes hold in Australia and the workforce transforms into a blended mix of full-time and part-time employees, consultants, contractors and freelancers, certain roles will become increasingly important across all industries, with long-term relationship building, creative thinking and flexibility becoming much sought after capabilities. Having worked closely with HR professionals throughout my FM career to transition, transform and integrate people,

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contracts and companies, I see that right now the HR community is changing the future of work and work experience in response to the demands of a Millennialdriven labour force. But, whatever our ages, we should focus on the opportunities that moving with the times present. In an extract from a study sponsored by Cisco titled, ‘Future Workplace Forecast: Navigating the Future of Work’ we can see that more employers are offering internal career mobility opportunities and programs that facilitate and enable curious employees to test drive new skills and roles while staying with their current organisation. This is a bonus for FMs looking to widen their skillset and develop professionally. The study shows that companies embracing internal career mobility increase employee engagement (49 percent), improve employee productivity (39 percent) and improve employee teamwork (39 percent). Companies that champion career mobility programs are also recognised as the best places to work. In a press release announcing the study, Francine Katsoudas, senior vice president and chief people officer at Cisco, commented: “The future of work will bring technology and the human touch together to drive differentiated experiences and intelligence that drives business impact. In these experiences, people are looking for customisation and agility in

“We no longer work in a one-size-fits-all world. We are now creating one-sizefits-one experiences that accelerate teams, individual performance and continuous learning.” – Francine Katsoudas, Cisco.

Gail Tracey.

how and where they work. We no longer work in a one-size-fits-all world. We are now creating one-size-fits-one experiences that accelerate teams, individual performance and continuous learning.” According to Jeanne C Meister, co-author of the book The Future Workplace Experience: 10 Rules for Mastering Disruption in Recruiting and Engaging Employees, “Business and HR leaders must take a leadership role in understanding the future of work and how to create a culture that is personalised, embraces career mobility and provides easy access to on-demand learning… employers recognise they must grow and broaden [their] employees’ skills, not just through formal learning, but by being exposed to myriad new jobs and roles inside the company.”

SO, WHAT’S IN IT FOR PROFESSIONALLY-CURIOUS PEOPLE IN FM? As I see it the opportunities are only limited by our own imagination. Of course, a robust career mobility program will allow us to enhance our existing skills and develop new ones, which in turn will enable us to offer more strategic insights to the organisations we serve. More exciting perhaps is the prospect of taking a holistic view of our professional lives and preventing or curtailing periods of mid-career weariness and/or diminishing motivation (we hate to admit it, but it happens). Becoming re-energised and fully engaged with our organisations will undoubtedly inspire us to meet the challenges of the future. Finally, as thought leaders and experts in the management of workplaces, I believe the FM industry would do well to collaborate more closely with HR departments (aka People Operations, Employee Experience etc) to understand the changing face of the workforce and the changing demands of employees. Only then will we truly optimise the workplaces of the future. ● > Gail Tracey is an independent consultant and long-time FM enthusiast.

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40 | ENERGY WATCH

A power room of one’s own Working out the cost of electrical power loss to your business puts you in a position to scope your standby power needs, as DAVID CARDOZO reports.

hen Virginia Woolf wrote A Room of One’s Own in 1929, emancipation of women was some time off. It could be said their dependence on men back then is replicated by a similar, suppliant attitude that businesses have today towards electricity supply – essential infrastructure supplied by ‘electricity authorities’ on whom they have to depend. Yet in the present climate there are good reasons for freeing business from the control – the absolute control, that is – of electricity suppliers. Here, we explore some specifics of power supply for your business that you can rely on when disruption occurs. Let’s start with oft-heard statements. ‘My business is too small to investment in expensive standby gear’ or ‘there is no reason for assuring my own power as we haven’t experienced any blackouts’. These ignore the cost of a day without electricity, or shorter periods that have similarly bad results on business operations. Interruption to electricity supply is not a rare occurrence. A typical example was a power interruption of some hours, and longer in some areas, in Citipower’s system during a couple of very hot days in Victoria in early February 2018. The explanation given – that there would have been plentiful supply by way of generation capacity if it hadn’t been “for distribution system failures occasioned by high temperatures” – somehow doesn’t compensate for the lack of electricity. Does it really matter how a system fails? It’s the

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business of the electricity supplier, but you as a business cop the damage! Basically, assuming that having your own source of power is too expensive is a cop-out. There are two ways of securing your own supply – batteries or standby diesel generators. There is no preferred way, the choice being dictated by: ● your total power requirement ● the proportion of essential loads, and ● the maximum time you can afford to be ‘off air’. For businesses with a power requirement of at least 100 kVA (note: kVA, the unit for power demand, stands for 1000 volt-amps), which implies an annual consumption as high as 600 megawatt-hours, investment in power plant may well require a capital expenditure of $150,000-plus. And the figure can easily double when building changes are required. Although not necessarily eyewatering amounts, they are major investments for many businesses and therefore require careful evaluation.

POWER SUPPLY SYSTEMS Batteries The preferred storage medium is valve regulated lead acid (VRLA) batteries. These entail little or no maintenance, no

fumes and no fire hazard. They are, however, very heavy batteries. The energy storage density is typically 30 to 50 watt-hours per kilogram. Lithium batteries have much higher energy densities, of the order of 1000 watt-hours per kilogram, but require tender loving care.

Diesel generators These are reliable and have power density of the order of 10 to 30 watts per kilogram. Typical fuel cost is 40 cents per kilowatt-hour. As to kilowatt-hours that can be extracted, this is only limited by the capacity of the fuel tanks. They therefore have to be used where power interruption periods outstrip the capacity of batteries. Although there is no absolute rule, power interruption periods exceeding 30 minutes or so may require standby diesel generation.

ESSENTIAL AND NONESSENTIAL SERVICES Hospitals, airports, air traffic control, server rooms and rail transport signalling require 24/7 energy security. This not a requirement for many business operations and, in specifying some form of electricity security, there has to be sensible trade-off of risk versus cost.

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For many companies, the battery solution is the simplest and least costly one. However, it requires a careful analysis of essential and non-essential loads because of limited back-up time. The definitions are entirely determined by individual businesses. Having classified the electrical loads, an analysis should be undertaken, requiring little else than a reasonable knowledge of functions and kilowatt or kVA requirements of various processes and building services etc. Rather than working on the basis of the length of a piece of string, a sensible way of assessment is to plug in interruption periods of one, five, 10 and 20 minutes. For IT functions, depending on size, there may already be an uninterruptible power supply, or individual ones for towers etc. The latter normally have very limited support periods. As for centralised IT, you should also take into account power interruptions of an hour or longer. The importance of undertaking this task – which does not require highly specialist knowledge – cannot be understated, and the outcome may be that no emergency or back-up supply is needed. On the other hand, you will have meaningful data for discussion with potential suppliers of equipment, and

engineering and installation services, ending up with a solid proposal to take to your capital expenditure committee. Admittedly, risk analysis is not easy, especially because network failure statistics are very hard to come by, and are not necessarily neatly carved up into detailed geographical areas, so that you may have a picture for your particular location. Then again, when it comes to fire insurance, you have to take your insurer’s data based on industry claims history as the basis for your premiums, which do not necessarily recognise your location or particular circumstances etc. And there’s something else: all insurance risk assessment is based on historical data, but premiums take into account the uncertain future. When it come to electricity, we face disruptive times, requiring an article of faith when it comes to not factoring in the need for back-up supply. One way of looking at back-up supply is as a capitalisation of premiums to cover the contingencies of loss of electricity.

TECHNOLOGY

that connect to your business. During normal availability of the electrical network, the battery charge is maintained (topped up). When the network fails, the batteries discharge, powering the inverter. When network power is restored, the batteries are recharged, sometimes via a supplementary charger. Larger systems, the ones more likely to be used in supermarkets, office buildings and industrial plant etc are so called ‘in line’ types that are continuously operating, in effect insulating your facility from network disturbances. Diesel generator systems (DRUPS, which stands for diesel rotary uninterruptible power supply) comprise a diesel engine driving a generator/motor. During normal availability of the network, the generator/ motor functions as an electric motor with power supplied by the network, spinning under no load and storing rotational energy. When network power fails, the motor switches to generator mode, supplying power for a short period of time while the diesel engine runs up to speed and takes over the task of driving the generator.

Battery systems use inverters to supply alternating current at normal voltage and frequency available from the poles and wires

WHAT ARE YOU LIKELY TO REQUIRE?

pullquote

In the first place, an analysis of your business under power failure conditions is necessary. Second, before jumping to technology solutions, it’s necessary to look at emergency plans – those that may alleviate the power loss situation for a limited time without requiring investment in hardware. Finally, the task of standby plant scoping should commence, taking into account essential business activities. This is a two-stage project whereby the first stage, not requiring engineering expertise, is undertaken by you, segregating essential and non-essential services, and assigning their power requirements. With that data in hand, consultation with electrical engineering people can proceed. The result of that exercise is the basis for system specifications, and subsequent calling for quotations. ● > David Cardozo is a Melbourne-based energy writer.

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42 | CONNECTIONS

My digital twin

Graham Constable.

The master has become the apprentice in a quest to use technology to take the FM industry to greater heights. GRAHAM CONSTABLE begins his new thoughtprovoking series.

t had been a reasonably straightforward panel discussion on the future of work. Marcus had been asked to contextualise the built environment in an otherwise technology-slanted group of experts. While he didn’t see himself as an expert in that field, he was confident nevertheless with his theories around what constituted progress in facilities management and the impacts technological change were having. By the end of the most thought provoking 45 minutes in his career, however, he was aware of gaping holes in his appreciation of the nature of this change. Instead of focusing on what practitioners should and should not be doing, he realised how exponential changes have become and how technologies are fast converging, at worst rendering the familiar obsolete for some people and at best unfashionable for the vast majority. The clincher was when a member of the panel challenged him over his responsibilities as a broker of change. The statistics were compelling in that up to 80 percent of current jobs – globally – are at threat and, conservatively, 40 percent of these exist in Australia. He didn’t have an answer and his line of persuasion fizzled out. Thankfully, that was the end of the discussion and he could reflect on what needed to be done to improve his understanding and to leverage this convergence of technologies in his industry.

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As he left the stage, one of the panel experts, a friend of his – a founder of three tech startups in the US – patted him on the shoulder. Raoul quipped: “How does it feel to be an apprentice again, Marcus?” He laughed then added a word of encouragement. “Don’t worry, I’m in the same boat, always. I just accept it and try to keep it simple. I suggest you go and discover what’s happening out there in your field and then you can help shape and maybe create its future.” Raoul shook Marcus’ hand. “It’s the best thing you can do… if you’re interested?” Marcus responded, “If I’m interested… are you kidding?” The panel experience and that question had made him feel like he was right back at the beginning of everything. “When’s your flight?” he asked. “I have time – are you going to buy me lunch?” Marcus didn’t hesitate; he couldn’t afford not to, having been challenged like that. “Follow me. Do you like seafood, Raoul?” “Can a machine improve itself?” He laughed. “Sorry, it’s an in-joke.” “I get it.” Marcus appreciated his friend’s humour. The restaurant was perfect – not busy, on the harbour and the food was great. They had been talking about Raoul’s motivation and capacity for engineering his start-ups. “You know Marcus, I was kind of a corporate leader, doing OK, nothing amazing, satisfying the board, that kind of thing when I

read somewhere…” Raoul scratched his head. “I can’t recall, but where doesn’t really matter. I read something that said, if you translate into nowadays terminology, ‘Uber yourself before you get Kodaked’.” He laughed. “How cool is that for a wake-up call?” Marcus agreed. “I’ve been trying to convince my own industry about becoming more professional…” “And how’s that working for you, Marcus?” asked Raoul, filling his glass. “Great wine, tastes like a good Zinny.” He raised it to Marcus. “Here’s to professionalism. What the heck does that mean these days? Would you say I’m professional?” Marcus nodded. “Of course, I am. But am I making a difference?” “You tell me…” “Back then? Marginally maybe, for a localised group of shareholders. More so, now.” Marcus quizzed his friend: “How so?” “Right now, I’m building devices so that people with limited motile, vocal and visual ability – the list goes on – can command movement, even speech, and do something extraordinary with newfound awareness of and interaction with their surrounds, all via thought. It’s game-changing and I love it. “We’re not there yet but, like everything exponential in the digital age, the capability and benefit will increase as will the cost decrease beyond all predictions.”

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Instead of focusing on what practitioners should and should not be doing, Marcus realised how exponential changes have become and how technologies are fast converging, at worst rendering the familiar obsolete for some people and at best unfashionable for the vast majority.

“I’m no start-up entrepreneur Raoul…” His friend interrupted him. “Nor did I think so back then until I saw people in need. You tell me how someone with a biology degree has ventured into business? I just saw a different platform and space for doing stuff.” “OK, I understand, but I do care for my kids and their futures. Mind you I’m always impressed by them. My eight-year-old is well into coding and has built his own robot lizard! Does simple things at the moment. Oh, and he’s great at mountain biking! Where was I? Oh yes, I care for the people who work hard in my profession who may get left behind.” “You mean out of a job?” “I care for humanity and for the development, and salvation, of humans. And in any workspace, anything that adds purpose and pride in people’s lives. I care about the lack of critical thinking, complex problem solving in ever increasing intricacy, in our roles.” “And I don’t? Listen AI will erase jobs, but not humanity.” Marcus looked uneasy. “Let me ask you. What would happen if you were able to create a digital twin of one of your typical practitioners?” “A robot?” “You’re a bit two-dimensional, Marcus.” Raoul leaned forward. “What if you were able to put yourself into the shoes – or wheels…” He laughed. “I’m sorry Marcus, couldn’t resist

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that one. But, put yourself in the metaphorical shoes of your digital twin? Seriously, what would you see differently? What would you do with this realisation?” “How long can I have before answering?” “How would your human twin – you – harness the interspace, the cyberspace, the micro space, the play space…” “Wait, wait, explain.” “Interspace – everything connecting to each other virtually. This is essentially what makes everything tick. Cyberspace – industries and platforms underpinning all this, like learning. Micro space – 3D printing. Did you know 4D printing is on its way? I’ll tell you about that later. Play space – you can figure that one out.” Marcus’ brain was in overload, but the light bulbs were all turning on. “All these things make up the environment in which this digital twin – the practitioner’s, your mindset – can shift to create a future.” “I’m into mindset change, that’s for sure.” “A lot of people are into templosion, my friend. Before you ask, this is the collapse, if you like, of everything into ever-smaller amounts of time. This is the exponential change we are seeing. It will change everything… and generate new opportunities for people.” Marcus’ mind reeled. “You should see what’s happening in the world of digital biology. Stuff that amazes and scares me in equal measure. My stuff is only

touching the surface – literally!” Raoul wrote a list of websites for Marcus to read. “Marcus, are you still in touch with your NASA friends?” “Sure. I’m working on a project with them.” “Really? I must hear about that. First, let me tell you some cool things happening out there.” Raoul waved his hand to the sky. “4D printing – this is 3D printing only that you take one thing and completely turn it into something else. Transformation! I’m told NASA is looking at this to print food for astronauts. Did you know some entrepreneurs view the moon as the eighth continent? How are we going to feed the thousands of people working remotely on the moon, on asteroids, on Mars? We can’t keep shipping this stuff to them, much as Amazon may want to try.” Marcus nodded. “Now, this is more tangible for me. Forget ‘templosion’ for a minute. I’ve been wanting to explore the necessity, scarcity and purpose behind progress. This convergence makes it even more relevant. If anything, it’s a means of demonstrating the different paths for my industry.” “Go do it Marcus and you may find an amazing digital opportunity while you’re there!” “Will you fund me?” “Maybe. Come and join me instead. In fact, you and your son can come work for me!” Marcus looked quizzically at his friend. “Maybe you’re starting to Uber yourself, Marcus!” ●

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44 | CASE STUDY

There’s an old adage that advised getting a hat to get ahead, but an innovative new technology can solve lift problems with such alacrity that those utilising it will certainly be at the front of the pack, writes PETER DARLEY.

Peter Darley.

If you want to get ahead… get Ahead

s many facilities managers will be aware, the roll-out of the NBN (national broadband network) has brought with it some significant issues for lift operation, in particular with regards to the disconnection of emergency lift phones. In January of this year, The Sunday Telegraph reported that lift phones across Sydney were being affected, leaving thousands of people “at risk of being trapped and with no way to call for help”. The Federal Government’s NBN scheme is intended to replace most existing fixed telephone and internet networks, but this means that during any power outages, emergency lift phones will no longer be operational. This has serious wider ramifications, with fire service panels and medical alert systems also potentially affected. The NBN good practice guide itself advises users to “find an alternative”. Fortunately, that alternative is available. There are now several solutions on the market that have been designed to address the emergency lift phone issues raised by the NBN roll-out. There are third-party providers offering solutions, as well as some telcos developing their own products. However, the Schindler Ahead product offering is much broader in scope and has far more capabilities than a basic NBN offering. It links in to the evolution of smart buildings in Australia and takes advantage of the most advanced technology to solve a wide range of problems and potential problems that facilities managers are confronted with regarding the lift systems they manage. What building owners, and property and facilities managers have made clear is that they do not want to have multiple stakeholders involved when dealing with lift issues. They do not want the complications of

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Predictive capability means that technicians can be alerted before a problem has even manifested itself.

dealing with lift engineers, telcos and various tradespersons all at the same time. Nor do they welcome the idea of managing SIM cards, and monitoring networks and batteries or being subjected to lock-in contracts and proprietary technology. Schindler Ahead makes the process of lift management and troubleshooting far more streamlined. It is easily installed, comes with no extra costs and, importantly, requires just one point of contact for all lifts and lift phones. At the most basic level it offers a radical approach to solving breakdowns and other problems. Since time immemorial the system has been that a problematic situation will arise, the person affected will then contact the lift provider and the provider will then come out and fix the problem. And in large commercial buildings where there may be banks of lifts, it’s often not until the busiest period that a broken down lift actually comes to a facilities manager’s attention – when it may have already been causing delays and consequent losses in productivity for hours, unbeknown to the building’s tenants and other users. Schindler Ahead’s 24/7 remote monitoring system has predicative capability, meaning the situation is immediately taken out of the customer’s hands and becomes automatic. The entire cycle of lift management from installation to monitoring to incident response is taken care of, quickly and efficiently. If, for example, a lift breaks down, a service engineer is alerted and receives comprehensive details of the problem. These informed technicians can arrive on-site fully prepared to rectify the problem. Remote monitoring has already been proven to offer a three-hour time advantage over self-detection of breakdowns. This speed of response is matched by efficiency levels,

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with problems being fixed 30 percent faster, reducing downtime and inconvenience. With its full-service offering, Schindler Ahead is a full-service solution. In the past, confusion over whether an incident was a phone line or lift issue would sometimes lead to debate and finger-pointing. Now Schindler will totally manage the lift communication on behalf of the customer. The Cube technology enables faults to be sent through to a remote monitoring platform call centre in Botany Bay in Sydney, which in turn relays the information to the relevant technician. There are currently over 600 buildings in Australia that have already installed this type of equipment. All of the compatable lifts are being remotely monitored and, if a problem arises, the technician dispatched knows what the fault is before they even reach the site. They will have the details on the field link tool, aka their iPhone, which tell them exactly where to go and what they will need to do

when they get there, eliminating the necessity of diagnosing and performing a root cause analysis on the spot. And this isn’t the end of the technology: predictive capability means that technicians can be alerted before a problem has even manifested itself. The GE Predix cloud takes things to the next level by using algorithms to actually understand what a fault looks like and compare it other lifts and problems across the globe. Within the next nine to 12 months it’s believed that this data will eventually lead to the ability to even start predicting breakdowns long before they happen. Over the air and security patches already happen automatically, and the system will be able to use its predictive modeling to work out when parts may need replacing or other elements are likely to need repair. ● > Peter Darley is the national sales manager – Service and Repair at Schindler Lifts Australia Pty Ltd.

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46 | CHANGE MANAGEMENT

Starting your property procurement journey Every project needs a starting position and has a predefined number of activities from initiation to closeout as KAREN SKILLINGS reports.

efore the executive and property teams of any business start looking for suitable accommodation, they need to understand where they’ve come from, plus the strategic aspirations for their new workplace. The latter could be shaped through consultation with the wider business in the Lease Strategy Phase that can occur 12 months before commencing your property search. Essentially, the Lease Strategy phase is where your leadership team may explore industry benchmarking and good workplace practices that will complement any new business model. The findings from this phase may result in a direction to proceed with a move, or perhaps even staying put. Whatever the result, your executive and property teams will benefit from a clear direction and understanding of the complexities in procuring the right property

WHAT IF YOU HAVEN’T EXPLORED YOUR BUSINESS NEEDS? Before you start looking for properties, you need to explore three key aspects that will influence your property search – people, place and technology. It is important that consultation on specialist business functions and nonstandard requirements is captured at this point. Don’t try to integrate a specialist facility after a new lease gets signed; by far the best way forward is to negotiate the right building to incorporate it in the first place.

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Don’t think this would never happen because it does – all the time. There have also been scenarios where landlords deem having certain facilities housed in their property less than desirable or unacceptable after the lease is signed. Don’t leave anything to chance. Do a full User Requirements exercise and develop a brief before you go any further down this path. If you need a nudge as to what themes you should be exploring with your business, consider any one of these: ● Location – Where do you sit in the marketplace? What style of workplace are you trying to create for your organisation and people? Is your look/feel premium, A grade or B grade? What are the values of the business? What’s important? ● Barriers – Are there any clients or suppliers you cannot share a building with? Are large technology changes planned? Are there any technology and digital barriers that may affect the workplace selection? ● Attraction – What are the opportunities and impacts for changing or not changing your street address? Think about potential effects on your talent pool and how a new location may attract, develop and engage people.

Property procurement So what is the next process, assuming you are confident that you understand the direction of your business? You need to start working with your property adviser. This person will apply a structured and strategic approach in the procurement of your corporate accommodation.

Real versus expectations Some businesses may think they want to change, be more progressive and competitive, but they need to understand the pros and cons. Your property adviser can help manage these discussions about what you want, what you are looking for, the staff impacts and barriers and the productivity – again assuming you haven’t done this. If you have – great, it’s time to move on. If you haven’t, go back. You are not ready.

Karen Skillings.

There are scenarios where landlords deem having certain facilities housed in their property less than desirable or unacceptable after the lease is signed. Don’t leave anything to chance. Do a full User Requirements exercise and develop a brief before you go any further.

DIY property procurement? If you’re considering this, perhaps you should wait until you see what’s involved. Finding the right property for your business is rarely a straightforward venture. Do you really want to run the gauntlet, giving prospective landlords the opportunity to offer less than optimal occupancy terms for the next 10 to 15 years? Probably not. So what can your property adviser do for you once you have the strategy development in hand? At this point we’re looking at about 80 pivotal activities that you and your property team may or may not have the time, resourcing or capability to pull together. It’s time to look at the Property Acquisition Project Plan, a powerful process that forms the baseplate of experienced real estate practitioners. Insights from many of Australia’s leading real estate experts have helped me put this roadmap together, creating an in-depth analysis of the operational aspects of the procurement phase. Its great benefit is that it offers a holistic view to the decision-makers in your business. Here’s the process that your property adviser will manage for you through your next acquisition.

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123RF's Cathy Yeulet ©123RF.com

PROPERTY ACQUISITION PROJECT PLAN This can be broken down into five sections and the steps are identified for each. From my experience there is common feedback from clients regarding the role of the property adviser in each section. Here’s a selection of quotes that outline client expectations at each juncture. For section one, needs analysis and strategy development, as well as section three, evaluation and analysis, property advisers need to: ● “Do all they can to facilitate agreement between differing parties on business direction.” ● “Identify road junctions that are slowing down progress.” ● “Identify roadblocks in governance.” For section two, market search and shortlist, clients say: ● “We need to keep it real – we want our property adviser to remind us there is no free pass in any offer.” ● “We need help to stay objective about the incentives and shiny toys on offer.” In section four, negotiations and heads of agreement, property advisers are expected to: ● “Chase the absence of finalised commercials.” ● “Achieve final sign-off – getting above the amber flag.” ● “Advise on availability to site and deployment.” And, finally, in section five, exit obligations, clients want their property adviser to: ● “Monitor risk scenarios.” ● “Manage recourse and resolve.” ● “Manage integration of the project team.”

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1.0 Needs analysis and strategy development 1.1

Strategy development Getting the tenant representative onboard Business strategy and alignment

1.2

Review existing lease and occupancy terms Lease essentials Rental structures

1.3

Undertake needs analysis and space planning Space planning and headcount review Workplace strategy Opportunities to reduce floorspace requirements Technology considerations

1.4

Cost comparison benchmark current and potential locations Benchmarking and checking viability of staying put

1.5

Meet with existing landlord Ending your commercial lease

1.6

Confirm client requirements Location decisions Workplace strategy and design brief

1.7

Develop strategy Quantity surveying budget Calculating costs for projects Own versus lease Why own real estate operating assets Planning the strategy for a facilities portfolio Sub-leasing

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48 | CHANGE MANAGEMENT

2.0 Market search and shortlist 2.1

Prepare and issue expression of interest (EOI) to the market Market search and shortlist

2.2

Review submissions and develop a preliminary shortlist

2.3

Shortlist review

2.4

Inspect premises shortlisted

3.0 Evaluation and analysis 3.1

Seek proposals on preferred options

3.2

Financial analysis of offers Landlord contributions Leasing incentives Leasing incentives and tax

3.3

Comparative analysis of commercial terms Market rent review

3.4

Due diligence/building review The building certifier check Quantity surveying due diligence report The tenant adviser check Electrical engineer check

3.5

Test fit planning

3.6

Preferred premises selected with back-up options identified

4.0 Negotiations and heads of agreement 4.1

Undertake negotiations on preferred option and secondary options

4.2

Achieve commercial terms, lease flexibility and other lease obligations Outgoing recoveries Tenant and landlord perspectives

4.3

Ongoing financial and comparative analysis

4.4

Conclude HOA at preferred location

4.5

Request lease preparation

4.6

Business case preparation and approval

4.7

Assist legal counsel with commercial review of the lease Commercial review of the lease

4.8

Finalise lease documentation

5.0 Exit obligations 5.1

Review lease and agree scope of works with lessor Commercial and industrial tenancy exit obligations

5.2

Source quotes to comply with scope of works

5.3

Negotiate with lessor to finalise/appoint contractor

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123RF's everythingpossible ©123RF.com

Complexity of the process There is much more to property procurement than you could ever imagine. Understanding the lease decision models, probity and governance, market search opportunities and pitfalls, design decision models, code compliance and dynamic project teams is just the start. If you need more help and a clear direction for your accommodation project and you would like some unbiased contributions with best practices in mind, I invite you to download the complimentary Property Procurement Roadmap from my website and enjoy this resource centred on making the right accommodation decisions for the needs of your business. In the next issue of FM, I’ll take you through the change phase of your corporate accommodation journey. ● > Karen Skillings is the principal of Skillings Education and an expert in information management, change management and relocations. An accomplished author, she has several publications to her name and has developed nationally recognised training programs.

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MELBOURNE CONVENTION & EXHIBITION CENTRE 2–4 May 2018

DesignBUILD 2018: 12,036sqm Exhibition Space | 22hrs to Network | 300+ Brands | 7,000+ Professionals

IT’S ALL IN THE DETAIL

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Whether it’s being exposed to the latest innovation in ﬁtout, keeping up to date with workplace trends, or connecting with the industry… DesignBUILD has every detail covered.

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13/03/18 4:20 PM

50 | HARD FM

Back to the start While HVAC is always a prime target in looking at energy and water savings, don’t overlook the plumbing system, writes PAUL ANGUS.

ith energy and water costs constantly increasing, facility management resources are becoming progressively limited. Smarter buildings effectively require smarter thinking to reduce costs, so managers have begun looking for methods to improve the performance of their facilities’ energy and water consuming systems. A strong emphasis is always on heating ventilation and air-conditioning (HVAC) systems, but could you be overlooking and underestimating the plumbing system within your building? It could offer substantial energy and water savings.

RECOGNISING THE SYMPTOMS At first glance, your facility could tick all the boxes by looking appealing, providing plenty of natural daylight, incorporating the latest in control technologies, plus offering the bonus of no thermal comfort complaints. But, below the surface, your building systems may be wasting energy and water – effectively flushing money down the drain – with few noticeable symptoms. If it’s not broken, it doesn’t need fixing. But when you do have to replace or repair plant, pipework and ancillary valves that have failed, you can open a can of worms if you don’t fully understand the building services installed within your facility. Undertaking numerous due diligence surveys on a variety of existing facilities for pre-acquisition reports has shown that there is always an issue, namely, the lack of operation and maintenance manuals being made available. How a building can operate

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without this essential information or even an asset register listing the manufacturer, model number, capacity and installation date is puzzling, and must waste so much time. When key plant goes offline, being able to reference the operation and maintenance manual allows the manager to quickly refer to key parts enabling fast replacement. Not having access to this essential information can, however, have significant repercussions. Most importantly, how can you, the facility manager, be confident that the system has been fully commissioned, plan for preventative maintenance and implement to fine-tune the plant? Retro-commissioning provides a process that offers managers an organised approach to identifying operating problems with existing facilities and systems, and opportunities for increased energy and water efficiency, while also reducing overall operating costs. When a building has been operating for a number of years, retro-commissioning allows the facility to effectively fine-tune the system performance and efficiency within the building to the original design intent. But how can this occur, if the original design intent is not available? Operation and maintenance manuals should be available and are key documents to record the commissioning process, identify where the plant is located, highlight the key ongoing maintenance requirements and provide ‘As Built’ drawings to assist in locating the plant within the facility.

REACH FOR THE STARS The facility may have achieved a fantastic ratings from Green Star/LEED (Leadership in Energy and Environmental Design) and NABERS (National Australian Built Environment Rating System). But let’s say your building loses its NABERS rating. That can have major ramifications, in terms of commercial and reputational consequences, plus take over 12 months to recover, if not more. Still confused about the difference between a Green Star rating for buildings and a NABERS rating? In summary, Green Star

Paul Angus.

rates the design intent of a how a facility will operate, whereas NABERS rates the actual performance of the building, so the numbers of stars achieved can be variable. Within high-performance buildings, the latest technology is worthless if it is not connected to the facility building management system (BMS), as you can’t measure what you are not monitoring. I’ve lost count of the number of occasions I’ve seen water and gas meters/ sub-meters not connected to the BMS. Measurement is the key to improvement. Facilities managers have to be responsive to ensure that energy and water performance is continually monitored to review and compare any loss of efficiency and the need for retro-commissioning.

GOING RETRO Retro-commissioning, much like commissioning for new buildings, is an organised process that identifies facility performance objectives, enabling a methodology for testing and verifying those objectives are achieved, and documentation of the process. However, retro-commissioning is performed on facilities that are already in operation and it is typically in response to problems that exist, otherwise termed as ‘reactive maintenance’. So how does this reflect on your plumbing system and does it still apply? The plumbing is directly responsible for a significant amount of energy and water usage and should never be overlooked or underestimated. The economics of plumbing systems include both capital (CAPEX) and operating (OPEX) costs. The latter cost-effectively comprises energy and water consumption, maintenance and repair, retro-commissioning, future plant replacement and asset preservation. Within a plumbing system, most facility managers understand hot water, cold water, gas, stormwater and sewage pumping systems, in terms of operational performance, and that these systems cost significant funds to operate. A proportion of building owners also understand that plumbing systems have a greater impact on the building asset value by regulating public health, wholesome drinking water, hot water and sanitation.

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But fewer understand how much the plumbing systems impact their bottom line. It is the role of the engineering team and the Independent Commissioning Agent (ICA) to educate an owner’s team on the economic impacts of plumbing systems.

PLUMBING ECONOMICS So, what falls under the two distinctive areas of CAPEX and OPEX? OPEX is an ongoing cost for running the facility, while CAPEX is the cost of developing or providing non-consumable parts for the ongoing maintenance and replacement of plant. Building owners have varying expectations regarding the overall economic impact of plumbing systems. It is safe to say all building owners care about CAPEX; however, not all owners understand the impact of CAPEX on the OPEX. There is effectively a fine line between the two for each facility. Building owners often have a budget threshold for spending CAPEX, in order to gain OPEX. Any life cycle analysis may be driven by the type of building that, in the majority of facilities, has an operational life span of approximately 25 years. However, within this period, most plumbing systems will require replacement, an upgrade or major/ minor repairs. The Chartered Institution of Building Services Engineers (CIBSE) publishes life expectancies of major plant equipment. Omitting the replacement cost of the plumbing system in the life cycle cost (LCC) does not represent the true costs of owning the plumbing system. The facility manager should include the replacement costs in the year of expected system failure. Accounting for water usage is very similar to energy modelling. The annual consumption is determined and the inflation and discount rate applied to this, as well as costs over the life cycle study period. Once again, omitting these costs does not represent the true costs of the plumbing system. Water and sewer infrastructure costs also should be factored in the LCC.

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It is the role of the engineering team and the Independent Commissioning Agent (ICA) to educate an owner’s team on the economic impacts of plumbing systems. FINE-TUNING YOUR BUILDING Preventative maintenance and fine-tuning is based primarily on the commissioning process recommended in CIBSE’s Guide M & W: Building Commissioning Maintenance Engineering and Management and Knowledge Series KS21: Competency and competency management systems in facilities management . Commissioning and ongoing preventative maintenance protocols should follow the process, which has been adopted by Green Star and leading industry organisations. It does not focus upon specific systems or assemblies, but rather presents a design philosophy that can be followed to commission any building, within any sector. Often, the initial plumbing equipment plant sizes are adjusted to satisfy the engineering people, calculating the various plumbing systems, including hot/cold water peak demand, gas supply total load, sewer discharge and stormwater services. At this point, engineers will consider any diversity in operating the systems to represent real-time occupancy and any relevant operating frequency. Once again, the plumbing

plant equipment and reticulation systems’ capacities can be adjusted. At the end of the design-development phase, updated equipment selections are made and finalised.

MAKING THE CHANGE So what does this have to do with the economics of the plumbing systems? Effectively, when the construction program is delayed or altered to omit the refinement to commission the plumbing system, the system capacities may end up significantly oversized. This is due to being initially selected on rule of thumb calculations and never fine-tuned to reflect the developed load calculations and diversity of operation. The impact on the CAPEX budget can be significant. The impact on OPEX will be problematic, due to the operating limitations of the plumbing equipment. Underperformance of the plumbing system can create early equipment failure, including oversized pumps creating high velocities – effectively eroding/corroding pipework, hot water pipework cavitation due to the system not being balanced, inefficient operation (increasing operating expenses) and occupant dissatisfaction. Furthermore, the ongoing NABERS assessment will identify any key energy and water consumption, which will adversely affect the building’s rating, and ultimately identify where key energy and water costs are being spent. ● > Paul Angus is an associate director – Hydraulic Services at AECOM, based in Sydney, with strong commercial and technical capability in developing and delivering hydraulic design strategies and solutions.

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20/03/18 3:59 PM

52 | CASE STUDY - SPONSORED CONTENT

Next generation access security at Sydney icon A lost or stolen key can render a whole building insecure in traditional mechanical master key systems. One solution is programmable electronic keys, reports Erik Bigalk.

eeping tight security on a building is essential for its tenants and owners, making access management a high priority for facility management teams. Facing challenges around maintaining site security has been commonplace, however, especially in view of the inherent flaws of mechanical master key systems. This really comes to the fore when a key is lost or, worse, stolen. Ask any security, facility or asset management firm and they will know intimately the major compromise to a site’s security a missing key can bring. Such was the case at the iconic 1 O’Connell Street building in Sydney’s financial district near Circular Quay. In 2014 Vaughn Papworth and a JLL management team, took on the management of the building; however, keys had gone missing previously and the site had already patched its main master key system with a second one. This was a sensible step in order to relieve the compromised security without having to re-key the entire building at considerable expense. Yet, it left the building open to the same risk should key losses reoccur and also having to use more keys to gain access around the building. Vaughn Papworth had recognised the EKA CyberKey System as a superior alternative to traditional mechanical key systems at another Sydney landmark building, which had embraced it some years ago, and was aware of its capabilities. Electronic key systems not only curb the risk that lost keys pose, but also alleviate the need to replace many locks and keys in such a case. Essentially, they reduce the security risk associated with the loss of any keys completely. After thorough investigation by the JLL management team at 1 O’Connell Street,

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the building underwent a retrofitting of some 450 door locks with state-of-the-art EKA CyberLock cylinders. The result is nothing short of being the next generation of access control with zero security volatility.

HOW IT WORKS The electronic CyberKey system essentially combines programmable electronic keys that can have any level of access ascribed to them, combined with a wide range of CyberLocks (350 different cylinder types), which read the permission level of each key, allowing access only in accordance to the permission granted. The other main component is the 20-key CyberLock Vault, which gives maintenance personnel access to individual keys only by way of a personalised PIN or access card, which automatically transfers the right access level to the key.

Trade and maintenance contractors, cleaners and other periodic staff can simply open the doors they need access to with their key prescribed with their personalised access permission. Upon completion of their task the key is simply returned to the CyberLock Vault where it is instantly registered as returned, delivers a full usage audit to the software interface, and is recharged and wiped clean again ready for its next user. Best of all, permissions for each key can be set for specific areas of access and have time limits set via the dashboard, giving each key/personnel member tailored access. Should a key ever go missing or not be returned, access rights are automatically removed from the key after the specifically programmed time period. The key stops working with the ending of the programmed permission, rendering it unusable. Alternatively, an appropriately authorised key can be used in cylinders to nullify the use of the other key immediately. There is no need to replace locks or be concerned about any security risk as any key ‘missing’ is essentially useless. Other

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“Installing a new mechanical master key system that will again be compromised should a single key be lost seems backwards to me. I don’t know why anyone would invest in an archaic key system when there are better solutions available that present zero security risk. I just love it.”

features of the EKA CyberLock System include removing/adding of key permission at any time, full one-glance control of all keys, and monitoring of the extend of permissions granted. Having instant access to full audits of each key, and even from lock cylinders installed throughout the building, means managers have greater control over contractor access. This makes it easy to manage and monitor access of external crews with no security risks – unlike traditional master key systems.

THE CYBERKEY IN ACTION During his 26 years in the facility management industry across dozens of buildings, mostly operating mechanical key systems, Vaughn Papworth has seen around a quarter of these buildings operating with impaired systems or across two or more key systems. This means that they are facing a constant security threat of potential key loss and consequent retrofitting. According to Vaughn Papworth, the threat of security compromise and the looming cost of potentially having to re-key part or a whole building in the case of key loss is non-existing with the CyberKey system. “I treat the properties I manage like I would my own home. If something needs fixing, I fix it in a way that’s better than it was before, so I don’t have to fix it again. I think anyone in facility management would do the same,” says Vaughn Papworth. “Installing a new mechanical master key system that will again be compromised should a single key be lost seems backwards to me. I don’t know why anyone would invest in an archaic key system when there are better solutions available that present zero security risk,” he says, “I just love it.” The security manager at the O’Connell Street building, Patrick Le Plenier, says, “Our

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obligation lies with our tenants to provide them with a secure and safe environment. We have financial firms and tenants managing sensitive data, we can simply not afford any security risks.” Traditionally, Le Plenier needed to physically audit the key register of hundreds of keys to see if a key was missing. This took considerable time on a daily basis. Then, if any key was missing, he had to manage the intrinsic risk associated with it until locks could be replaced. He had great concern about the lag-time that is usually associated with having to retrofit mechanical locks before security could be re-established, let alone the considerable cost. With the building’s new CyberKey system auditing the keys is done automatically and with added email notification, plus the interface has visual cues should a key not be returned by its due time. Best of all, any missing key can have its access permissions blocked immediately, presenting zero risk to the integrity of the building’s security. The first stage of implementation of the EKA CyberKey System at O’Connell Street saw some 450 doors being retrofitted with CyberLocks. The installation of these new-generation locks was accomplished in just five days, with each door being instantly functional, presenting no downtime. Following the success of integrating the system, stage two has now been implemented, covering security areas such as communication rises. The JLL management team is now considering rolling out the new high-security electronic key system into other properties under its management. ● > Contact EKA on 1300 722 311 or sales@ekasecurity.com.au

APRIL | MAY 2018 FM

21/03/18 4:02 PM

54 | WORKPLACE CULTURE

Continuous learning To respond to new workplace challenges FMs should develop four key leadership skills, writes MARIE-CLAIRE ROSS.

lobalisation, the gig economy, increasing property costs and automation are greatly changing our daily work. This is particularly relevant in facilities management, which is at the forefront of workplace change. But not only that – how people interact and work together is shifting dramatically. And this impacts facilities management in a different way. According to research from The Foundation for Young Australians, by 2030 today’s young people will need to work more independently and rely less on receiving explicit instructions and dedicated teaching. This means that both leaders and employees will need different skills for the future of work. It’s no secret that the average age of facilities management professionals is 47. For some time, the industry has failed to attract younger professionals. The need for the facilities management profession to be sustainable is gaining momentum. Leaders who can encourage and develop others, as well as collaborate and problem solve, will be the best placed to withstand the changes ahead. But before we go into four important skills required for facilities management professionals, let’s look at the one important capability that impacts everything. And that’s trust. After 20 years of research, the Great Places to Work Institute found that the primary defining characteristic of a great workplace is that employees trust their manager. They discovered that high-trust leaders nurture an entrepreneurial mindset that embraces change and its associated knock-backs.

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With that backdrop, let’s take a look at the top skills required in facilities management that, when combined with trust, provide a phenomenal point of difference in the career market. But it is also what all generations crave, and expect, from their leaders.

FOSTER A CULTURE OF LEARNING The workplace of tomorrow must nurture a psychologically safe space where people can take risks, make mistakes and be themselves. It is this type of environment where innovation thrives. But it is also what young trainees need to feel supported in their career. They want the freedom to be able to speak up about what they see or don’t understand. Leaders must create the right learning environment that champions exploring new ways of working, models high-trust behaviours and encourages risk-taking within certain parameters – all in a space where people know that they won’t be punished. Furthermore, leaders need to embrace learning for themselves and freely share their knowledge with others. Savvy facilities managers realise that if they want to attract young people into their profession they must encourage brainstorming, collaboration, open feedback loops and even being challenged by their direct reports.

ALIGNING INTERESTS One of the biggest dysfunctions in any organisation is having separate departments that form silos. According to a Harvard Business Review study, only nine percent of managers feel they can rely on another department to deliver most of the time. In fact, when silos cause teams to miss valuable insights from people in other areas, the cost is estimated at $7700 per day. The good news is that facilities management professionals can show other departments how it’s done. After years of managing shared services from IT, HR, procurement and finance, facilities leaders know how to integrate different stakeholder requirements.

Marie-Claire Ross.

However, most facilities professionals work with different stakeholders without consciously knowing how to get different groups to work together. Learning a framework and being clear on the best path sharpens this much needed leadership skill. It all comes down to being a high-trust leader who deeply understands why the organisation exists (the purpose), the required behaviours (values) and the obligations required from each stakeholder to achieve the company vision or project objective. This is tough work. It requires an almost humble approach, throwing self-interest and competitive behaviours to the side – quietly working behind the scenes, aligning and integrating all stakeholder interests for the good of all. It means making decisions that are fair, takes everyone’s viewpoints into account, while outlining clear expectations that ensure each group understands each other. Trust often breaks down between departments when the complexity of misaligned interests is not acknowledged, much less dealt with. A skilled facilities manager navigates this territory by carefully thinking in terms of integration and alignment of interests within the overall strategy of the organisation. This positions facilities management as more than just a support function, but as a hightrust partner that adds value to specific departmental needs.

COMMUNICATE THE WHY Workplace communication is all about reducing ambiguity and uncertainty. The quickest way to get people to fear (and not trust you) is to provide vague information. When people have to guess what is expected of them or where the company is going they get stuck and uncooperative. “The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw After all, the future is uncertain. Change is coming faster than ever. As a leader, it is crucial to focus on what you can control. That means helping employees emotionally

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connect to why the work they are doing is important and for whom. Traditionally, facilities management has been a technical profession. But talking about data and costs means that you’re steering your direct reports away from the essence of the work they do. It also means talking past other department leaders’ real needs. After all, the head of marketing wants a new physical space that focuses their direct reports on brand promises and customer requirements. They care very little about the cost saved per square metre.

123RF's Jakub Jirsak © 123RF.com

BUILDING RELATIONSHIPS Managing your career is really about managing a series of relationships. At some point, high-trust leaders realise there is only so much work that they can do on their own. They respectfully ask for contributions and help from others, realising they are not an expert in everything. Successful high-trust leaders have established solid networks of peers and other professionals that enable them to find the right people in any high stakes project. They are always on the lookout for the best and brightest. Their ability to connect people based on interests, values and common needs enable them to build up their team’s capabilities. They never shut out people who are smarter than them. As Dave Logan says in the book Tribal Leadership, “You are only as smart and capable as your tribe. By upgrading your tribe, you multiply the results of your efforts.”

GETTING FUTURE-READY TODAY It may seem counter-intuitive, but working on trust first opens up the ability for employees, at all levels, to have honest discussions that improve performance and reduce errors. To attract younger people into the facilities management profession, leaders must create a nurturing environment that will support new recruits in their career. Traditional workplaces often make it difficult to get ahead, which only turns newbies away. Smart facilities management leaders create the right space for people to know that their contributions, questions and feedback matter – where suggestions and ideas aren’t wrong. But it is not just attracting young employees that is important. Facilities management professionals must practise the skills that are becoming more in demand. They must position facilities management as an important support function rather than a cost centre. Learning how to paint the picture of a compelling future, aligning the interests of different stakeholders and building a

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The essence of leadership requires a combination of technical skills (being proficient in the meaning of data), intrapersonal skills (strong self-management capabilities) and interpersonal skills (the ability to develop and foster strong relationships and gain the enlistment of others). strong network are all important for the future of the profession. Today, job proficiency simply isn’t enough to make you a great leader. The essence of leadership is getting things done through others. It requires a combination of technical skills (being proficient in the meaning of data), intrapersonal skills (strong self-management capabilities) and interpersonal skills (the ability to develop and foster strong relationships and gain the enlistment of others). That means being adept at building trust. After all, if the future of work includes

robots, it should be emphasised that no robot can compete with a human who can bring people together in a nurturing, trusting environment. ● > Marie-Claire Ross is the chief corporate catalyst at Trustologie. She is a workplace sociologist, author and consultant focused on helping leaders put the right processes in place to empower employees to speak up about issues, challenge each other and share information. You can see her at Total Facilities in the Speaker Series discussion, ‘Creating a Sustainable (FM) Profession’.

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20/03/18 4:03 PM

56 | MAINTENANCE

A window on the world 123RF's Branislav Ostojic© 123RF.com

Window cleaning is an indispensable part of the periodic maintenance routine, but what frequency and method is best and safest for your high-rise? ARIAN BAHRAMSARI reports.

s more skyscrapers dominate our cities, consider for a moment the window cleaning requirements of a building like Kuala Lumpur’s Petronas Towers. It is fitted with 32,000 windows and, as one of the highest buildings in the world, the challenge of keeping them clean is a daunting one. It’s not just about aesthetics; debris and dirt on windows can etch the glass and cause irreversible damage. Regular cleaning is imperative to protect the glass from degradation and maximise its longevity. So, how often should windows be cleaned? Generally, the frequency depends on factors such as the building’s location and nature of activity, pollution from passing traffic, occupancy levels and weather. In residential buildings, the rule of thumb is twice a year.

WHICH CLEANING METHOD? Modern buildings, especially those with unusual geometry or specific requirements, have led to the design of mechanical platforms to access all floors of high-rise buildings, but there are some other tried and true methods.

Rope access/abseiling Rope access, also known as abseiling or twin rope access, is one of the most commonly used methods to clean windows. This technique is also a cost-effective solution with minimum public and noise disruption, and environmental impact. Apart from ensuring the cleaning company has public liability insurance and

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its operators have WorkCover certification, facility managers may ask if the technicians are licensed by the IRATA (the Industrial Rope Access Trade Association) and ARAA (Australian Rope Access Association).

machines for inside windows or gas and diesel powered for the outside works. Noise level, set-up time, public access and surface characteristics are some of factors that should be considered by facility managers in this regard.

Elevating work platform (EWP) EWPs are sometimes known as aerial work platforms (AWPs) and can be applied for window wipers to access at height from the ground up. These platforms are normally easy to set up and can be operated manually or mechanically to raise and lower a mobile platform from a stabilised ground level position. EWP machines can access almost anywhere, and they include a wide range of machines such as telescoping boom lifts, articulating boom lifts, scissor lifts, cherry or stock pickers, and bucket trucks. These machines can be powered, trailer-mounted or crawler-mounted. It is worth mentioning that each EWP serves a different purpose. Depending on the nature of the job, facility managers may choose electric, hybrid or propane powered

BMU window cleaning Building Maintenance Units (BMUs) are engineered methods to access the façades and windows of high-rises. These systems vary from motorised and relocatable to bespoke designed ones. Swing stages, davit systems, counterweighted beams, parapet clamps and external monorails are some examples of these systems. A swing stage, or suspended powered platform, is an adjustable metal scaffold that is suspended by cables attached to a secure anchor points. Swing stages are normally about 15 metres long and provide wide access to several windows for window washers. Some buildings have a permanent swing stage built on top of their roof and others may request a temporary modular one.

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c© om

123RF's sasilsolutions © 123RF.com

The boom is a permanent access system built on the roof and it does not require any socket or support points on lower levels. A scaffold or platform is attached to this system that allows multiple window cleaners to work together. There are two different types of boom systems: fixed and rotating. A rotating boom can bring the platform up to the roof and park it when it is not in use. A carriage system is similar to boom access, but it provides horizontal and lateral movement via its rails mounted on the roof. The roof carriage is normally electric driven. The portable davit comprises two primary components – a mast (the vertical piece) and boom (the horizontal piece) – secured to the permanent fixture, called base. The mast on the davit arm is tall enough to allow it to pick the platform up and hoist it onto the roof. After use, the davits and the cradle can be stored in dedicated areas so they are out of sight. The arm is typically portable with the ability to be raised, lowered and removed. These arms will be used in conjunction with

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other forms of suspended equipment, such as a single cage or a bosun’s chair and the worker’s independent lifeline will be attached to an independent roof anchor. This line and roof anchor will protect the worker in the event of a fall. The bosun’s chair, also known as a boatswain’s chair or flying seat, is a fairly common and cost-effective approach for window washers. It takes the form of a comfortable, strap-in seat to access very difficult-to-reach areas of a skyscraper. There is no one general window cleaning method recommended for all buildings and sometimes a custom-made façade access solution will be required.

NEW TECHNOLOGIES Automated cleaning robots will be gamechangers in facility maintenance. These can be integrated to the existing BMU systems, and reduce the risks and costs of window cleaning. A further benefit of a cleaning robot is its rotating brush and ability to filter the water

it uses in the cleaning process. Most of these machines do not apply any chemicals, using deionised water during their cleaning. In addition, cleaning robots are wirelessly controlled and can climb free of human intervention. There are two ways in which robots attach themselves onto the windows: vacuum suction or magnetic connectivity. Vacuum suction robots are powered by a motor; however, there is always a risk of fall for these machines. For robots with motor-powered suction, it is wise to use safety cords and also choose those with UPS (uninterruptible power supply) units attached. UPS units can save the robots if the battery goes flat or the power is disconnected. Robots with magnetic suction technology require a second piece on the opposite side of the window. This requirement means these robots leave a lot to be desired when it comes to use in high-rise buildings. ● > Arian Bahramsari is a Melbourne-based facility manager.

APRIL | MAY 2018 FM

20/03/18 4:04 PM

58 | PROPERTY WATCH

Are you ready for new lease reporting? New lease accounting standards are on their way and RODNEY TIMM says the scouts’ motto of ‘be prepared’ is apt.

full extent of the financial commitment of the remaining lease term does not ‘go away’. The ongoing rental liability continues until a termination payment or assignment can be negotiated – this can cause the business to fail. This lack of transparency in statements of financial position is now about to change in alignment with international accounting trends. And this new transparency is likely to change decisions related to leasing portfolio strategies.

NEW ADDITIONAL CHALLENGE

rom January 2019, all leased assets, including those covering property, are required to be reported differently in financial statements. Coming into effect for the beginning of next year, this means that financial planning and budgeting for the financial year commencing in July 2018 will need to change. The Australian Accounting Standards Board (AASB) has adopted the International Financial Reporting Standards – IFRS 16, designed to increase the transparency of lease reporting. Dependent on the nature of the business and their leased property portfolio details, this will likely have a significant impact on annual financial statements, with off-balance sheet operating leases now recognised on the balance sheet as assets and liabilities.

INDUSTRY RELATIONSHIP Even as we move into the digital era, all operating entities require physical premises from which to operate. The use of these premises is usually secured by entering into lease agreements with landlords. This symbiotic relationship means that businesses do not have to allocate scarce working capital to construct and own buildings, while landlords secure the rental income streams required to underpin their property investments. For businesses, this arrangement has provided ‘off balance sheet’ funding that does not overtly reflect their future lease total liabilities. As most businesses know, when leased premises are no longer required, the

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Facilities managers already need to display a broad range of skills in managing a diverse range of ongoing property challenges, including relocations and consolidations, workplace churn, lease renewals, new premises rollout and maintaining various service performance standards. With these new lease reporting standards, facilities managers will need to focus more on the priorities of the CFO (chief financial officer) of the business and demonstrate a clear understanding of the new lease reporting principles. In determining future leasing strategies and specific transaction decisions, facilities managers are likely to be spending more time with their CFO and their auditors in assessing the appropriateness of how lease requirements will be managed and making judgements regarding the likely financial reporting implications. From January 2019, all operating leases for defined areas, and longer than one year, are required to be recognised as ‘right of use’ assets on balance sheets with corresponding non-recurrent lease liabilities, being the obligation for the payments necessary to amortise such assets. There will be a corresponding non-current lease liability representing the present value of lease payments. With this approach, in the future, all currently classified operating leases are likely to reflect the current treatment of finance leases with all financial obligations reported. The current practice of assessing whether the risks and rewards of a leased property

Rodney Timm.

asset have passed to the tenant to determine the distinction between these two forms of leases will no longer be relevant.

ASSESSMENTS REQUIRED For fixed-term leases with no options and fixed increases, determining the carrying amount for each lease liability and the ‘right of use’ asset value is likely to be relatively simple, adjusted for any initial direct costs and incentives. However, where leases have renewal options and contraction clauses, the process is likely to be more challenging. A judgement on the probability of exercising these rights in the future will be needed to determine the ‘longest possible term that is more likely than not to occur’. This process will require some subjective judgement, possibly driven by the CFO or business unit leader – dependent on business priorities – in determining the occupancy term and the resultant ‘right of use asset’ value and lease liability reported on the balance sheet. The discount rate is to be applied to the future lease benefits and payments to determine the ‘carrying values’. The standard directs this to be either the discount rate used by the landlord or, if unavailable, the tenant’s incremental cost of borrowing. Interestingly, different companies with identical leases may have different accounting outcomes simply due to higher costs of borrowing. This may result in less creditworthy companies with higher costs of borrowing to have smaller financial impacts on their balance sheets than more stable companies – from the same lease structure! In the future all leases currently classified as operating leases will be accounted for in a similar way to how finance leases were treated in the past. This will end the availability of the most common form of ‘off-balance sheet’ finance to companies via landlord leases. Being unable to avoid having to report lease obligations on balance sheets may lead to the re-emergence of complex financing and development leasing structures. In terms of other financial changes, EBITDA

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123RF's skdesign © 123RF.com

(earnings before interest, taxes, depreciation and amortisation) and cash flow from operations is likely to increase, with property leasing now seen as a financing activity under the control of the CFO. Financial ratios will be impacted with some possible fundamental changes to debt to equity ratios, interest coverage ratios and loan covenants. This is certainly likely to attract the attention of debt and equity funding providers in the short- to medium-term until the hiatus period has settled down and new benchmarks entrenched. With the ‘front-ending’ of the lease expenses and lower finance charges over time – in contrast to the current straightline treatment of lease payments over the life of the lease – net operating income and distributable profits may reduce in the earlier years of lease agreements. This will surely be an area of focus for the executive leadership team.

IMPACT OF LEASING STRATEGIES In determining future leasing strategies, occupiers will have to consider and deal

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with the possible impacts across a range of business and financial measures. There are now likely to be wider finance issues to address that may affect the business operating decisions other than merely the compliance aspects of the reporting requirements. Portfolio leasing strategies will change. Shorter leases with reduced lease interest costs may become more attractive considerations for tenants – particularly those under financial pressure – realising that the longer the lease term, the greater the financial reporting impact. This new lease reporting regime is likely to mean changes to business performance measures, profit-related remuneration, shortterm internal accommodation charge-backs and even executive performance metrics. A new focus on short-term (less than one year) and flexible accommodation arrangements (non-defined leased areas) will further drive the current impetus to move all or a large portion of accommodation needs to co-working hubs. And because the services related to the leased assets – substantially being the building

outgoings – are exempt from these new reporting standards, the industry may see the emergence of separate service agreements with payment structures and performance standards. These may no longer form an integral part of the lease agreement and rent payments, entrenching the trend to net rent lease structures. Facilities managers, working with the finance team, will face new challenges in managing key accommodation decisions and the annual financial reporting requirements – particularly for large portfolios. But most important is having full transparency of the portfolio of all current lease details – there are no ‘grandfathering’ provisions – at all times for those financial conversations with the CFO and the business unit leaders. Having and maintaining a lease information tracking system with all review, option and renewal dates, and ensuring the data integrity, is likely to become a more critical part of a facilities manager’s responsibilities. ● > Rodney Timm is a director of Property Beyond Pty Ltd.

APRIL | MAY 2018 FM

20/03/18 4:12 PM

60 | WORKPLACE HEALTH

Legionella – a proactive approach to prevention 123RF's

Leung Cho Pan

With a number of recent legionella cases hitting the headlines, SARAH BAILEY says facilities managers need to put a risk management system in place to safeguard workplace health.

egionnaires’ disease is a serious respiratory infection, associated with water systems within buildings. Outbreaks have occurred worldwide, linked to cooling towers used for airconditioning, and also the drinking water and other water systems inside buildings. Although in public perception the disease is usually associated with air-conditioning, over half of the outbreaks have occurred in association with the internal water systems of a building. All buildings can potentially have the conditions present to allow colonisation of the water systems with legionella bacteria, and outbreaks have been documented from hotels, shopping centres, factories, commercial office towers, manufacturing plants, hospitals and schools. Facilities managers should be aware of the risks associated with this disease, and take steps to have a risk management system in place to control these risks. A wide range of different guidelines, codes of practice, standards and legislation exists around legionella control in Australia, with each state and territory having its own, very different requirements and guidelines. A white paper review of each state and territory from 2016 can be found on the QED Environmental Services website if you require direction as to the requirements. Since the publication of this white paper, however, New South Wales and Queensland have updated their legislation, so the latest information should be sought from the relevant state or territory health department.

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For cooling towers, along with referring to your state/territory’s specific requirements, a great source of information is the Victorian guidelines on the health.vic website, which has good explanations of risks and risk assessments for cooling towers. A specific guideline exists on the federal Department of Health website for water systems (excluding cooling tower systems) for health and aged care premises. This covers the whole of Australia and is an excellent source of information for all facility managers, not just those in healthcare. Although state and territory requirements specific to legionella differ, the occupational health and safety acts of each state and territory do cover legionella risks in that the workplace must be a safe environment to work in, and that people in it and around it should not be impacted adversely by the workplace. Assessing the risks in the property that you manage, and introducing strategies to reduce those risks, is vital in providing a safe and healthy environment for visitors, staff and occupants. Once an outbreak or case of legionella has been discovered, it is often very difficult to trace the source for some

time – meaning that an outbreak can go on unchecked for an extended period, and more people can become infected. The consequences of an outbreak can be serious – the disease itself can be very debilitating for those in vulnerable groups, and can result in death, hospital admission and intensive care admission. There can also be long-term effects on health. The Age newspaper reported in 2004 that, of the more than 140 people exposed in the Melbourne Aquarium outbreak, four people died and some of those surviving still had debilitating health problems many years later. From a business point of view, the consequences can also be significant. These can include closure of a facility, and outbreaks can impact on the public perception of the company involved. There are also the costs involved with remediating a system that has become out of control, and compensation costs and fines, which can be several million dollars. There are specialist companies that can carry out detailed risk assessments for legionella within your property and for cooling towers. There are, however, some

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SCHEMATIC OVERVIEW OF WATER DISTRIBUTION SYSTEM RISKS AND HEALTH RISKS

simple steps that a facility manager can take to initially assess and deal with some of the more major risks. Specific legionella awareness training for facility managers is also an excellent idea – most outbreaks worldwide have found that lack of training for those operating the systems was a major factor in the outbreak occurring.

COOLING TOWERS As previously mentioned, the Victorian guidelines are an excellent reference for assessing the risks of cooling towers. Some of the main points to bear in mind when looking at a system are: ● Stagnant water: How often is the system idle, and are there any dead legs where water does not circulate properly? ● Nutrients: Can environmental contamination enter the system; for example, construction dust and debris? Is there a corrosion control program in place and how much sunlight is the system exposed to? ● Poor water quality: Is the water treatment program effective and automated, and does it have biocide control? ● Deficiencies in the system: Does the system comply with Australian standards, and are drift eliminators fitted? ● Location and access: Could the tower be located where there are fewer people exposed to the drift from the tower? Communication with water treatment and mechanical services contractors is also essential. With increasing pressure on contractors to decrease costs, and with KPIs including no detections of legionella, there may be pressure to collect samples that are not necessarily representative of the tower conditions. Independent testing, carried out by a company that is not providing either mechanical or water treatment services, should be seriously considered to ensure safety. Review of all documentation and recommendations from the monthly service visits should be carried out by the facility manager, and any required action taken swiftly. It is easier to keep a tower under control than to bring an uncontrolled tower back under control.

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Source: Department of Health Guidelines for Legionella Control

WATER SYSTEMS This primarily refers to the potable water system used for drinking and showering, for example. Legionella risks exist in any water system, however, and there are many that may be overlooked when undertaking a risk assessment. These include, but are not limited to, steam mops/mops, water filters, humidifiers, decorative fountains, misting devices in outdoor areas and garden reticulation. Uses of water in each facility will be very different. Two of the key issues to be considered with the interior water system are temperature and stagnation. Ideally, hot water should be above 60 degrees Celsius in the hot water loop. This will aid in adequately controlling legionella in the water inside the system. Any areas where the water temperature falls below this can become colonised with legionella. Additionally, in Australia the temperature of the incoming cold water supply can often be above 20 degrees Celsius and so be at risk of legionella colonisation. Lack of insulation on pipework, and hot water pipes running next to cold water pipes, may also raise the temperature of water in the building to at risk levels.

A major risk for colonisation of a system with legionella is stagnation of the water. Plumbing dead legs (a piece of pipe where water cannot circulate) can accumulate sediment and be an ideal environment for legionella proliferation. The chlorine levels in the incoming water also decrease in these areas, leaving them more at risk. Outlets that are not used have the same issue; for example, unused showers, car park taps and bathrooms that have been turned into store cupboards. Identifying these outlets and setting up a program of regular flushing will help control risks. As with cooling towers, a program of regular testing to supplement the risk assessment should be undertaken. With adequate knowledge and training for facility managers, and a thorough risk assessment of the cooling towers, associated systems and the plumbing system of a building, the microbiological risk can be controlled to drastically reduce the chances of a problem with legionella within the building. ● > Sarah Bailey is a senior consultant at QED Environmental Services.

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62 | MAINTENANCE

The unseen killer Despite well-documented dangers, there’s a sense of apathy across the property sector about asbestos, says CLARE COLLINS.

nce hailed as a ‘miracle’ material for its heat and water resistant qualities, asbestos has also been responsible for causing the deaths of thousands of Australians. Having long been woven into the very fabric of our society, integrated into homes and workplaces, today, asbestos often remains concealed in products and locations most people wouldn’t expect and, if disturbed, can have deadly consequences. Although a total ban came into force at the end of 2003, asbestos-containing materials (ACMs) remain in one-third of Australian homes and can lurk unseen in many commercial and non-residential properties built or refurbished prior to 2004. But, importantly for facility managers, thousands of ACMs remain in commercial properties, posing an ever-present danger if fibres are released during maintenance, refurbishment, removal or demolition. If inhaled, the fibres can lead to life-threatening asbestos-related diseases including lung cancer and malignant mesothelioma. While it will be many years before all ACMs can be removed and disposed of safely, as long as asbestos remains among us in our homes, properties and workplaces, increasing awareness, improving education and providing useful information on how to manage asbestos safely are the only means we have of preventing exposure to asbestos-related diseases, and reducing deaths from them.

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Laws and guidelines throughout Australia define effective management, control, removal and disposal of ACMs to minimise fibre exposure. And while there may be slight variations in regulations across the states, the important principles governing asbestos management remain consistent, existing for a single purpose – to save lives. However, we’re still seeing a sense of apathy across the commercial and nonresidential property sector, with some saying it’s because they find the regulations vague or too complex and opt instead to ignore the issue. This is something that facility managers, smaller contractors, property owners and tradespeople who lack knowledge of asbestos and asbestos management regulations should be on guard against. John Batty, managing consultant in Occupational Hygiene and Hazardous Materials for risk management consultancy Prensa, says risks remain high. “There are still many occasions where uncontrolled work in the commercial and non-residential property sector is being undertaken on ACMs that have not been identified prior to the works commencing,” he says. “This is often due to a lack of understanding by property owners, facility managers and contractors about the need to identify ‘all’ ACMs prior to work on the materials (e.g. refurbishment). Relying on asbestos registers

that are non-intrusive in nature, or have not included the specific locations where the works will be undertaken, is a recipe for exposure. “There are multiple barriers currently preventing compliance when it comes to effective asbestos management, particularly for facility managers who often have control and management of properties.” As a general rule, facility managers are responsible for managing maintenance, including engaging tradies and contractors to work on commercial and non-residential properties. However, many are unfamiliar with the specifics of the legislation, often

“Asbestos has had a deadly impact on the health of Australians for far too long. Now we’ve got the tools to protect ourselves and workers from exposure; but only if we make it our business to use them and make it happen.” – John Jarratt, asbestos awareness ambassador. www.fmmagazine.com.au

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Asbestos management handbook The free Asbestos Management Handbook for Commercial and Non-residential Properties can be downloaded from asbestosawareness. com.au/commercial-properties. finding the regulations complex and challenging to implement. “Referring to multiple, cumbersome regulatory documents and searching for information across multiple websites just to gain a fundamental understanding of responsibilities and legal requirements can be confusing and time consuming,” Batty says. “One of the primary barriers to compliance has been an overall lack of knowledge of asbestos and the regulations required to manage it safely. And although awareness of asbestos and the mandatory requirements has improved across the board, we’re still seeing the ‘she’ll be right

mate’ attitude. Too many contractors continue to ignore warnings because the risk of death from asbestos exposure isn’t as immediate as it is for other high-risk licensed work such as working with electricity. “The cost associated with asbestos management can also be a barrier. While facility managers won’t hesitate to engage a licensed electrician to do essential electrical work, they forget that asbestos can be as big a risk, and may baulk at engaging the expertise needed to identify and manage asbestos in line with regulations. “While few understand the purpose and application of Asbestos Management Plans, the

123RF's Chris Pole © 123RF.com

It’s a comprehensive, user-friendly information package, providing clearly defined responsibilities and procedures in line with regulations to help facility managers better understand and implement regulatory requirements. The book contains essential information and the steps required to identify and manage asbestos safely, including the importance of engaging an occupational hygienist or licensed asbestos assessor just as they would a licensed electrician. Importantly, it gives facility managers guidance on the requirements for the development of Asbestos Management Plans and Asbestos Registers to ensure asbestos is identified and managed safely.

primary issue we see is the lack of Asbestos Registers or the appropriate management of a register that documents all confirmed or suspected ACMs in any commercial and nonresidential property built or refurbished prior to 2004,” adds Batty. “Although Asbestos Registers are mandatory and must be current and accessible to anyone working on a property, including contractors, tradies or maintenance workers, all too often they’re ‘missing in action’ because they either haven’t been developed or were lost over time. Existing registers are also often inaccurate and not kept up-todate, meaning those working on a site can unknowingly disturb materials that could contain asbestos, putting their health and the health of others at risk. “Asbestos is not a thing of the past. It’s very much an ever-present hazard and facility managers should make it their business to take advantage of the Asbestos Management Handbook for Commercial and Non-residential Properties. They’ll find it a valuable tool to help improve their knowledge of asbestos and increase compliance across the sector.” ● > Clare Collins is the managing director of Insight Communications and the director of the Asbestos Aware campaign.

www.fmmagazine.com.au

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64 | TECHNOLOGY

SO HAPPY TOGETHER… There are three technologies every facility manager needs to embrace to provide the best outcomes for their buildings, as SAMANTHA FULLER reports.

oo many facility managers are doing themselves a disservice. While cost and budget are priorities at the top of the list, the strategy of ‘speculate to accumulate’ is becoming somewhat lost in the industry. With intense competition and growing demand for FMs to cut their bottom line, FMs need to demonstrate how they can add value to the business, rather than just providing enough to keep the building ticking over. One of the simplest and most eﬀective ways of doing this is by embracing readily available technology. 123RF's everythingpossible © 123RF.com

BIM Building information modelling (BIM) provides a rich, 3D experience, which includes digital simulations, and rehearsals of all stages of the design, build and operate process, stripping waste from processes and allowing for cost certainty. BIM also promotes collaborative working, allowing digital management and sharing of information by all partners, in which FM can play a key role. Through involvement in the design stage, direct practical and strategic experience can improve a building’s layout and usability, as well as ensure easy access for asset maintenance. However, this process all too often stalls after construction and fails to migrate into the operational phase, where the majority of costs lie. The data held includes schedules and blueprints as well as asset information such as cost, location, service life, carbon impact, maintenance, spares, reordering, substitution, serial numbers, warranty details and more, all of which is available immediately, with no input required from the FM team. BIM can be combined with FM software, where it can be received, stored, combined with other data and analysed seamlessly, providing more reliable information to report to the board and for FM team operations. For example, if a fault is reported for a lamp, the engineer can see immediately if there is an access issue, check the type of lamp and the connections, thereby increasing efficiency and fi rst-time fi x rates. BIM also allows FMs to make informed decisions through the whole life cycle of the facility around areas such as space use, floor planning, equipment and asset maintenance, energy consumption, and cost efficiencies.

INTEGRATION Of course, BIM is just one system that can be integrated with FM software. Once the decision has been made to implement software, facility managers can generally recoup a return on their investment (ROI) within one to two years simply through a more efficient help desk, reporting and asset management. Efficiency and cost savings can be further augmented through integration with other systems. While BIM integration is relatively small at present, coupling with other systems like BMS (building management systems) and finance is a growing trend. According to the survey by Service Works Global and FM magazine, cost savings were reported by 20 percent more respondents when FM software was integrated with other systems, compared to those with stand-alone software. Integration essentially creates a ‘best in breed’ solution, allowing all organisational software to seamlessly communicate without the need for human interaction, with the FM system at the core. On a large scale, this can create a level of automation that frees resources in other areas.

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One example of this is Spotless at the Royal Adelaide Hospital, which has integrated multiple systems, including security, patient administration (including porterage and discharge), the nurse call system and even an automated guide vehicles (AGV) management system. This enables a string of commands to be passed from one system to another to speed up patient services and free up beds more quickly. On a smaller scale, a fault diagnosed by the BMS immediately creates a job in the FM software ready to be dispatched to an engineer, and links to a ﬁ nancial system enable a complete record of all the costs around each job or asset to be accessible through the FM software. Data now only needs to be entered once, reducing duplication and error, saving time and increasing ﬁ nancial control and transparency.

MOBILE Perhaps the most accessible, and therefore fastest growing, of these technologies is the use of tablets and smartphones allowing access to real-time, accurate data on the go. Vendors commonly develop their software to allow use with any mobile devices, enabling teams to use different handsets and models as availability permits, or even their own personal device as BYOD (bring your own device) continues to rise in popularity. From an operative’s perspective, when working in a large, complex building such as a hospital or university, or across multiple sites, the ability to track a job or asset to a specific location using a mapping application, can significantly improve time management. Access to route planners, maps or a visual representation of diaries can help to plan and prioritise their day based on the location of each job, thereby significantly improving productivity. From a business perspective, mapping enables the help desk to track and identify who, geographically, is the best placed (or closest) engineer to allocate the job to. The advantages of this include faster response times, better resource and workload balancing, improved customer service and, most importantly, job optimisation through improved resource allocation.

JUMP ON BOARD The tide of technology waits for no man, and all but the smallest organisations must jump aboard. While the initial costs of technology like FM software and mobile devices may seem high, this pairing of systems leads to great synergies – increasing eﬃciency in the FM and the wider organisation, as well as providing a faster ROI. And as newer developments like the Internet of Things (IoT) and virtual reality (VR) are beginning to enter the mainstream, those working with rudimentary systems, or even spreadsheets, will ultimately ﬁnd themselves left behind. ● > Samantha Fuller is general manager of Service Works Global.

www.fmmagazine.com.au

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66 | EVENTS

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RESEARCH FACILITIES DESIGN AND DEVELOPMENT

AUSTRALASIAN WASTE AND RECYCLING EXPO

WHERE: Novotel Sydney Central WHEN: 30 April and 1 May

WHERE: ICC Sydney, Darling Harbour WHEN: 29 and 30 August

WHEN: 20 September

researchfacilities.iqpc.com.au

awre.com.au

facilityexecutive.com/live

___

INTERNATIONAL SUSTAINABLE ASSET MANAGEMENT CONFERENCE

ISSA CLEANING AND HYGIENE EXPO

IFMA’S WORLD WORKPLACE

WHERE: Atlanta, Georgia, US WHEN: 4 to 6 June

ifma.org

FACILITY EXECUTIVE LIVE! WHERE: University of Pennsylvania,

Philadelphia, US

issacleaninghygieneexpo.com

WHERE: Charlotte Convention Centre, North Carolina, US WHEN: 3 to 5 October worldworkplace.ifma.org

___

TERTIARY EDUCATION MANAGEMENT CONFERENCE

IHEA 2018

WHERE: ICC Sydney, Darling Harbour WHEN: 29 and 30 August

___

SECURITY EXHIBITION AND CONFERENCE WHERE: Melbourne Convention and Exhibition Centre WHEN: 25 to 27 July securityexpo.com.au

WHERE: Crown Conference Centre, Perth WHEN: 9 to 13 September

temc.org.au ___

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CORRECTIONAL SERVICES HEALTHCARE SUMMIT

SMART FACILITIES MANAGEMENT SOLUTIONS EXPO

WHERE: Rendezvous Hotel, Melbourne WHEN: 13 and 14 September informa.com.au/event/correctionalservices-healthcare-summit

WHERE: Marina Bay Sands, Singapore WHEN: July 2018, TBC

WHERE: Brisbane Convention and Exhibition Centre WHEN: 6 to 11 October event.icebergevents.com.au/ifhe-2018/ about-ihea

fmse.com.sg

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FACILITY MANAGEMENT Facility Management (FM) magazine is Australia’s only truly independent industry magazine servicing the needs of facilities managers and allied property management experts. Produced bimonthly as a print and digital magazine, and updated daily online, FM provides managers of all types of facilities with practical advice they can use on a day-to-day basis, as well as industry news and views concerning all aspects of facilities management, building management and property services.

visit shop.niche.com.au or free call 1800 804 160 Terms and conditions: Offer expires 15 June 2018 and is valid for print subscribers in Australia only. An email address is mandatory for digital versions through Zinio. Niche Media ABN 13 064 613 529. I understand my subscription will start with the next available issue, or for existing subscribers, will be added to the amount of issues I have remaining on my current subscription., and will be mailed once payment has been received and processed in full. Privacy: your name and personal details are retained by Niche Media to fulfil your subscription and send you renewal notices, offers and FM products and services. No refunds provided. Niche Media will provide all subscription issues in print or digital format while in publication. Niche Media will not allow ‘queued’ issues on banked up subscriptions to extend more than three years from date of purchase.

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Official Show Guide Your guide to Australia’s single most important facilities management event

Wed 18 April 2018

Melbourne Convention & Exhibition Centre

Thu 19 April 2018

10am–5pm

10am–4pm

totalfacilities.com.au #TotalFacilities

A New Vision for a New Era

About Hikvision Hikvision is the worldâ&#x20AC;&#x2122;s leading provider of innovative video surveillance products and solutions, products covering network cameras, analog and HD CCTV cameras, DVR/NVRs, and video encoders; solutions bespoke to customer needs in various vertical markets, including public security, transportation, education, healthcare, financial institutions, energy, intelligent buildings and cities. Featuring the industryâ&#x20AC;&#x2122;s strongest R&D workforce, Hikvision advances core technologies of audio and video encoding, video image processing, and related data storage, as well as forward-looking technologies such as cloud computing, big data, and deep learning. In addition to the video surveillance industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Always creating value for its customers, Hikvision operates 33 regional subsidiaries all over the world to achieve a truly global presence. Hikvision Oceania Unit 14a, 2 Eden Park Dr, Macquarie Park NSW 2113 Tel: +61 2 8599 4233 Email:salesau@hikvision.com www.hikvision.com.au

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Since 2001, Hikvision technology has applied critical intelligence across a wide range of industries – intelligence that equips customers and partners for success in each one’s unique journey. Always breaking new ground, we continually develop new avenues of perception – the ability to “see” in every sense of the word – to reveal hidden data, elevate understanding, and empower decision-making. Because when you can see far, you will go further than you ever imagined.

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INTELLIGENT ELEVATORS COMING TO A BUILDING NEAR YOU With our new KONE 24/7 Connected Services we can now better predict, maintain and take action on your elevators before a breakdown occurs. For you it means improved safety, full transparency and ease of mind, because if something were to happen, weâ&#x20AC;&#x2122;d already know. For more information visit:

machineconversations.kone.com

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Total Facilities 2018

Contents 06

WELCOME NOTE – ANDREW LAWSON

TOTAL FACILITIES ADVISORY GROUP

WHAT’S ON

PARTNERS

EXHIBITOR LIST A TO Z

FLOOR PLAN

SPEAKER SERIES

SPEAKER PROFILES

EXHIBITORS BY CATEGORY

EXHIBITOR PROFILES

5 | #TotalFacilities | 18–19 April 2018

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Welcome to

Total Facilities 2018 – Smarter in every way With a return to Melbourne’s Convention and Exhibition Centre (MCEC), it is my pleasure to welcome you to Total Facilities 2018 for two days of inspiration, education and engagement. Through our continued collaboration with industry leaders, Total Facilities 2018 sets the benchmark for those across the FM/CRE industry. This April you can expect to find: leading supplier and service provider brands presenting the latest solutions shaping the market, an unrivalled free-toattend educational speaker program, a leadership breakfast presented in partnership with CoreNet Global Australia Chapter, Australia’s Best Bathroom showcase thanks to Initial, back-of-house venue tours of the iconic MCEC facility (a Melbourne landmark currently in its redevelopment phase) and more – all elements designed to provide tried and tested solutions to optimise the performance of your facility or workplace.

Above: FM buyers connect with leading supplier and service providers at Total Facilities.

With innovation and new ways of working driving industry growth, we’re proud to bring the highest quality showcase of products and services across the built environment to our visitors. You’ll get to meet old friends and make new contacts, plus compare and source solutions from over 150 leading facility brands to overcome operational challenges and meet your business goals.

themes shaping FM and the built environment. Presented across two dedicated areas on the show floor (the ‘Business Solutions Theatre ‘and ‘KONE Smart Buildings Theatre’) the speakers this year are of the highest calibre and with over 70 of them and 20 sessions you will not see a stronger educational program anywhere else. You’ll find the full program on page 20.

Our 2018 Speaker Series features the foremost academics and thought leaders discussing some of the key

As Australia’s only annual gathering of its kind for the industry, Total Facilities 2018 is an unmissable destination for

facilities and like-minded professionals and I would like to thank all our exhibitors, partners, sponsors, team and, of course, you our visitors for ensuring its continued success. I encourage you to bring your colleagues, clients and suppliers to discover new ways to lead and manage the next generation of buildings and facilities, and make your smartests decisions for 2018. Welcome! I look forward to seeing you around the event. Andrew Lawson Event Manager

6 | #TotalFacilities | 18–19 April 2018

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Total Facilities 2018

Advisory Group The Total Facilities Advisory Group was initiated with the aim of ensuring that the event continues to be relevant and topical for the FM industry in Australia. Members of the group work closely with the Total Facilities team by providing strategic guidance on subjects and content to ensure that the event remains a rich, compelling and relevant source of information for all of the facilities community. The contribution of this group helps professionals future-proof their building or workplace for the new era and are greatly appreciated by the Total Facilities team. The advisory group members include:

Martin Leitch FM Scope Martin Leitch is a prominent Workplace Management (FM) professional with in excess of 30 years’ experience in delivering a wide range of consultancy and education services. He is principal consultant with strategic workplace consultancy, FM Scope. Martin has delivered a range of strategic FM consultancy services to public and private sector organisations in the UK, Australia and SE Asia.

Rodney Timm Director Property Beyond Rodney Timm has in excess of 30 years’ experience in the construction and real estate industries, having been involved in property and facilities management, agency, valuation, strategic planning, investment and development. He has provided consultancy services to the property funds managers, government agencies and the corporate real estate sector. His particular focus is portfolio strategy, functional reviews, asset life cycle, outsourcing arrangements and the impact of the Internet of Things (IoT).

Graham Constable Consultant Big Picture FM Graham Constable offers proven competence and experience in operations and in strategic consultancy roles for the cost-effective management of built environments. He particularly enjoys helping clients with change, working on human factors of the business, developing skills, collaboration, motivation, capability and leadership in people. Graham is co-chair of the International Facilities Management Association’s global Strategic and Tactical Action Group, representing Australia and the wider Asia Pacific region.

Ric Navarro Director, Marketing and Communications Norman Disney & Young Ric Navarro leads the strategic and tactical delivery of the NYD’s communications and marketing objectives across all global operations. Ric is also a member of the NDY Charitable Trust Board and the NDY Sustainability Steering Committee, and is a member of the Australian Marketing Institute Governance Committee. In October 2016, Ric was recognised as one of Australia’s Top 50 CMOs (chief marketing officers) and reached the Top 20 list in 2017.

Madeleine Swain Managing Editor FM magazine Madeleine Swain has been with Niche Media for over 15 years, and is now head of Content. She is currently the managing editor of Facility Management magazine, as well as a range of other publications, including Mezzanine and the Welcome To series of hotel guest books. She is also the editor of Architectural Review.

Richard Ham Founder and Director FM Clarity Richard Ham’s primary focus is on creating simple and intuitive solutions to the problems he personally faced when managing commercial property. A big driver for Richard leaving the secure fold of corporate property was an awareness of the inefficiency, lack of transparency and risks accepted by property professionals across the whole sector. He clearly relishes a challenge, and has applied his in-depth knowledge of technology, accounting and the property management sector, to bring to fruition FM Clarity, which is set to revolutionise the way the property and facility management sector does business.

Danielle King Greater Metro Program Manager CitySwitch As program manager for CitySwitch, Danielle King is a commercially focused sustainability consultant with a background in information technology, compliance and risk. With local and international experience spanning banking, utilities, education and property sectors, she provides well-rounded practical business acumen with a good balance of environmental, social and economic expertise. Her focus is on environmental sustainability, climate/ technology risk and adaptation strategies primarily for the built environment. Total Facilities would also like to thank Gregory Burnham from Box Hill Institute and FM magazine’s Tiffany Paczek for their continued support to the advisory panel group.

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For more information about what’s on at Total Facilities visit totalfacilties.com.au.

Total Facilities 2018

What’s On Total Facilities is a two-day live experience and celebration of ideas, connections and opportunities for the nation’s FM and building-related communities.

In 2018 we return to Melbourne with an exciting new Smart Zone, our largest education program ever, as well as exclusive behind-the-scenes tours of the MCEC expansion, leadership breakfasts, networking events and more.

All this sits alongside the largest showcase of facility products and services in the southern hemisphere. So while there are over 150 leading FM brands to meet, don’t forget to factor in all the other events and activities to be found on the show floor.

Australia Chapter

KONE Smart Building Theatre

Business Solutions Stage

CoreNet Leadership Breakfast

New for 2018, the KONE Smart Building Theatre offers deeper insight into future-proofing your building or workplace for the new era. Join expert panellists as they debate the impact of IoT, energy innovations and real life case studies to help you improve your building performance.

Back by popular demand with a program bigger than ever, the Building Solutions Stage will host practical discussions to keep you up-to-date and informed on the latest in compliance regulations, safety innovations and workplace trends to make you and your facility smarter in every way.

Open to select FM and workplace leaders, this intimate forum will address how technology solutions are changing the commercial real estate and facility management sectors. This breakfast will discuss the impacts of the Integrated Workplace Management System in an age of connectivity and IoT.

Full Speaker Program available on page 18.

This exclusive breakfast is available to invited attendees only.

Brought to you by

Behind-the-Scenes Tours

Smart-Zone and Smart Start- ups

Australia’s Best Bathroom

2018 marks the year the MCEC will officially open the doors to its new expansion spaces and, to celebrate, the MCEC, in partnership with Total Facilities, is offering free, guided behind-the-scenes tours for event attendees.

New for 2018, the Smart Zone features some of the most innovative solutions from leading brands and start-ups to disrupt the smart buildings market. A thriving hub of technological innovation, the Zone offers actions and insights into using technology and data to understand and improve building performance.

While the majority of people consider their visit to the bathroom as a discreet experience, we are on the hunt to flush out Australia’s Best Bathroom! Now back for its fourth year, the competition, proudly brought to you by Initial, recognises the nation’s finest facility in design, innovation and technology. View the finalists on the showroom floor at the Best Bathroom Gallery.

Tours are strictly limited, so visit the website to register.

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Enhance corporate wellbeing with CAFM technology from FSI A social facilities experience, connecting Concept Evolution CAFM to end users on mobile devices. Part of the Concept Advantage suite of community apps, helping to improve corporate wellbeing. Improve productivity by providing the entire workplace community with the means of socially interacting with the built environment.

Let us help change your world. T: +61 (0) 449 234 446 E: info@fsifm.com.au I www.fsifm.com.au

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Total Facilities 2018

Partners Major Partners

The Experts in Hygiene

Strategic Partners

Supporting Partners

Official Water Partner

Principal Media Partner

totalfacilities.com.au | 11

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Total Facilities 2018 Exhibitor List Exhibitor Name

Stand

Emerald Planet

H29

MyCompliance.me

A11

Academy Services

D36

Energy Action

B29

NANOKOTE

F10

Access Hardware

D15

Esafe Services

C30

National Sweepers

F42

Access Holdings International

B48

EVVA Masterkey Systems

A14

Nilsen

D38

Acculine Architectural Systems

B22

EziClean Surface Protection

A30

Nuflow Technologies

E44

Advance Parking

C41

Fire Rating Solutions

C36

ORWAK Compactors

A40

ACTIVDESK

F38

FM Magazine

G48

Plascare

D48

Adams Pest Control

B16

FMClarity

H11

Rapid Test Systems

B44

Advanced Group

A23

Formfile Records Management Group

Rentokil Initial

AESC

C35

Fresher Breath

F49

RG Floors

D47

AMR Live

H22

FSI - Concept Evolution

Rhino Linings

A39

API Rope Access Services

D44

Gerflor Australasia

D31

RISSafety

C21

Aquaclear

C13

Global GreenTag International

A33

Schindler Lifts Australia

D16

ASSA ABLOY Entrance Systems

E16

Good Environmental Choice Australia

H42

H21

Asset Support Group

E37

Grace

F44

Schneider Electric Energy and Sustainability Services

Australian Defibrillators

C32

Greenspeed Australia

H40

Service Works Global

C7 A29

Australian Facilities Group

D35

Groundfloor

Shine On

Australian Refrigeration Council

E36

Hako Australia

D42

Shining Knight Facility Services

B10 G26

Australian Security Technology

HARCOR

H30

simPRO

Beacon Solar

G22

Hendry

G16

Skyline Landscape Services

D13

Smart Cities Council Australia New Zealand

G21

BeanGiving Office

Hikvision

F16

BELIMO Actuators

G30

Hochiki Australia

C15

BIBO Water

D10

Holwill Cal Property Services

E49

Solid Shield Services & Facility Management

C49

Billi

B26

Honeywell

Spillz

H18

Birrus Matting Systems

E38

Humanscale

C29

Steamatic

B31

Blue Pod Coffee Co

A10

Hux

G29

Strata.chat

H14

Blygold Oceania

H36

iCLEAN FACILITY SERVICES

H26

Strytex

H10

Buddy Platform

F22

ineni Realtime

G31

Sustainable Certification

C37

CLIENTSKEY

C14

Innovative Polymers

G36

SVA Vending

Clorox Professional Products Company C16

Intelligent Security Integration

H49

Tagteam Australia

D14

Club Car

E14

INTERLOC LOCKERS AND SEATING

F36

Taubmans

A27

CMS Electracom

B30

International Security Control Solutions B14

Tecair

F30

Cobra Electric Fencing

H12

ISM Interiors Wet Area Partitions

E10

Tenderlink

F37

CoreNet Global Australia Chapter

Kaivac

H16

Tennant ANZ

D30

Daelibs

Karcher Australia

E22

Tersano Australia

H40

DarDeck Safety Systems

Kastle Systems Australia

Thermoshield Australia

H35

dawsonspest.com.au

E32

Kcrown

Topps Products Australia

F43

Delightfull Vending

Klean Air Australia

E49

TSS Group

DMA Supplies

F35

Leda Security Products

E30

Varidesk

dormakaba Australia

LSC Security Supplies

A22

Vendco

Dulux

Magnetite

A19

Warequip Solutions

Duralift

D37

Main Building Group

F31

Waste Initiatives

E43

Dyson

Makita Australia

G10

Wasteconnects / Waste Minimiser

H34

E.D. Oates

B36

McCormack

F32

Waterlogic Australia

Edge Electrons

F22

Melbourne Cleaning Supplies

C38

Western Advance

C41

Efficiency Matrix

F51

Method

Wet Umbrella

C10

EKA CyberLock

A14

METRA Australia

E26

Zen Ecosystems

H17

Ellis Air

M innovation

G18

| #TotalFacilities | 18â&#x20AC;&#x201C;19 April 2018

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Total Facilities Floorplan Bought to you by

C49

D47

D48

D49

E48

E49

F48

F49

G48

F51

G49

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H49

USIN NESS BUSINESS OLUTIO ONS SOLUTIONS STAGE

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HVAC/R ENERGY EFFICIENCY PAVILION

COFFEE STATION

E38

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F38

G40

E36

F35

F36

G36

H42

H40

H38

H36

H35

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A33

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GECA SUTAINABLE SOLUTIONS

B48

A30

B29

B30

C29

E32

D31

D30

C30

F31

E30

F32

G31

F30

G29

G30

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G26

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CENTRAL NETWORKING LOUNGE

F24

C21

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F22

E16

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G21

A19

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A15

A16

B16

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H18 SMART START-UPS

A23

6 B26

SMART ZONE

A25

H16

H14 H12

H10

C8 A7

SALES OFFICE

A5 BEST BATHROOM GALLERY

SMART BUILDINGS THEATRE

Brought to you by

Entry/Exit

Clarendon Street

REGISTRATION

*Floorplan correct at the time of print

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Speaker Series Back by popular demand with a program bigger than ever, this year’s Speaker Series offers smarter insights across two dedicated theatres, that no FM professional can afford to miss. From mitigating the impacts of blackouts, to the latest developments in tackling the complexities of compliance requirements, the Business Solutions Stage presents tried and tested strategies to help you improve your buildings performance.

The new KONE Smart Building Theatre offers deeper insight into future-proofing your workplace for the new era and addresses the impact that the Internet of Things, the data evolution and cyber safety and more will have on the future of the built environment and the facilities you run.

BUSINESS SOLUTIONS STAGE – DAY 1 WEDNESDAY 18 APRIL 2018 / 10AM – SHOW OPEN Time

Session Topic and Summary:

Panel:

10:30AM11:15AM

Managing building compliance to guarantee user safety

Speakers: David Baggs, CEO & Program Director –

11:45 AM12:30PM

1:00PM1:45PM

2:15PM3:00PM

3:30PM4:15PM

The complexity in the compliance requirements for buildings is increasing and becoming more challenging to keep up with. Yet the monitoring of compliance by those that create regulations is sadly lacking and some building constructors and operators continue to expose their users by cutting corners. This session explores how the facilities manager can mitigate against such practices — to what extent should they understrand all the regulations, how much should they depend on their professional advisers and are Australian and International Standards the solution?

How to reduce your waste line Throughout their whole life cycle, buildings generate waste. In the construction phase packaging from building materials and equipment flows to landfill in copious quantities. During the operational phase, users in the building generate large quantities of recyclable and landfill waste and at demolition the majority of the building is treated as waste. This session explores ways in which the industry can adapt its practicies to reduce waste, particularly during the operational phase.

Creating a sustainable profession As the facilities management profession is maturing in Australia, there is an increasing imperative to ensure that the profession is sustainable in the long term. The average age of FM professionals is still at the upper end of the scale, so there is a challenge in attracting younger and emerging generations. This session will consider some of the issues around how to create entry paths for young people, how to retain a younger workforce that seems to be exceptionally mobile and the role that education has to play in creating a more sustainable profession.

Safety without barriers? With recent incidents impacting on public spaces, we are at risk of overreacting by turning our cities and buildings into unsightly fortresses. If this happens, the terrorists and the one-off malicious individuals have the upper hand. But we are also exposed to security issues from within, with theft still a significant issue. So how do we avoid this? Is it possible to establish a level of security that protects us without excessively intruding into our daily lives? Is there a balance between overt and covert security that workers and society at large find acceptable?

FM Innovation Awards The chair of the judges of this brand new award program, Martin Leitch, is joined by judges Graham Constable and Donald MacDonald in a discussion of its genesis, the thinking behind it and its place in the future of the industry. Hosted by FM magazine managing editor Madeleine Swain.

Global GreenTag Product Certiﬁcation Craig Humphries, Head of Operations – Hendry Group Dean Homicki, Universal Access Manager – Staebl Nigel Dalton-Brown, Managing Director – Strytex

Speakers: Tiffany Paczek, Editor, FM + CWS online Tony Khoury, Executive Director – WCRA India Korner, Co-founder – Method Ltd Blake Lindley, Senior Sustainability Consultant – Edge Environmental Andrew Dunne, Head of Innovation & Development – NABERS Rogier Roelvink, Associate Director – Turner & Townsend Thinc Speakers: Madeleine Swain, Managing Editor – FM magazine Marie-Claire Ross, Chief Corporate Catalyst & Founder – Trustologie Louise Rowe, Associate Director FM – Spring Professional Robert Di Pasquale, Senior Director, Enterprise Facilities Management, Paciﬁc - CBRE Matt Graham, Senior Facilities Manager Asset Management Services - Knight Frank Australia Speakers: John Bigelow, Security Solutions magazine John Gellel, General Manager – Kastle Systems Peter Johnson, Compliance & Regulatory Affairs Adviser – ASIAL Greg Allen, Retail Security Operations Manager - ANZ

Speakers: Madeleine Swain, Managing Editor – FM magazine Martin Leitch, Workplace Management Consultant – FM Scope Donald Macdonald, Director – Macdonald Lucas Graham Constable, Consultant – Big Picture FM

17:00 – SHOW CLOSE

14 | #TotalFacilities | 18–19 April 2018

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Presented By

KONE SMART BUILDINGS THEATRE – DAY 1 WEDNESDAY 18 APRIL 2018 / 10AM – SHOW OPEN Time

Session Topic and Summary:

Panel:

11:00AM11:45AM

Agile working and ABW – don’t forget the people!’

Speakers: Graham Constable, Consultant - Big Picture FM Brad Krauskopf, Founder & CEO - Hub Australia Chris Ramsden, Managing Director & Educational Consultant - Mindlab Australia Ruby Otero, Psychologist Sherrie Jones, Workplace Director - BGIS

12:15PM1:15PM

Buildings: Australia’s next platform for digital transformation

1:30PM2:15PM

Honeywell’s intelligent evolution of the Sydney Opera House

2:30PM3:15PM

The next big gains for energy savings in buildings

3:30PM4:15PM

Protecting smart buildings from cyber attacks

Australia, in recent times, has reportedly one of the highest rates – among major economies – of adoption of ‘co-working’ and agile-based practices in the work environment. This is easy to understand given the successful entrepreneurial origins of the co-working phenomenon and as institutions seek to reproduce the conditions that will improve profitability, encourage innovation among their workforce, engender collaborative work practices and tap into the creativity of their people. There is now a groundswell of opinion and thinking that is addressing the human factors that are seen as critical to the success or otherwise of these workplace initiatives. This session seeks to examine this in detail and will ask a panel of experts in agile practices, co-working, workplace design, human innovation and creativity to discuss the growing emphasis on, and impacts from, the human side of things upon future work and future workplaces, what these will look like and the corresponding requirements to succeed.

The transformation of our buildings sector has been long and varied. The green building agenda has had a profound impact, which more recently has been augmented with a health and well-being agenda, activity-based working and agile workplace design and operation. And now, it is set to embark on its next transformation – thanks to the Internet of Things, data analytics, advanced manufacturing and the like. So the question emerges – is the property sector ready to become a platform for digital disruption?

In the era of digital transformation facilities face a continual challenge: how to intelligently evolve, adopting technologies today that will enable their facility for tomorrow. And when you operate a UNESCO World Heritage-listed building, accommodating 8.2 million visitors per year while upgrading an end-of-life 20+- year- old building controls system, the journey of intelligent evolution becomes more involved. Attend this session to journey inside the iconic Sydney Opera House for insight into a modernisation program that involved co-innovation, collaboration and future-forward technologies.

For the environment, building owners and building occupiers, improved building energy efficiency presents a win-win-win solution. The many benefits of energy reduction include: reducing stress on the electricity network, supporting a least-cost pathway to decarbonisation, delivering cost savings and improving building user comfort. This session will discuss how efficiencies in energy consumption can achieve these benefits in new and renovated buildings against the background of the anticipated improvements to the National Construction Code due to be incorporated in the 2019 Code update.

The regularity of cyber attacks on organisations is on the increase, and it seems that as soon as existing security controls are tightened, the hackers develop countermeasures to gain systems access. In the meantime, the attention of hackers is shifting from corporate networks to building management and control systems, since they are becoming more structured around new technologies and the Internet of Things. This makes critical building systems vulnerable to the same risks as corporate systems, with the potential for buildings to be totally shut down. This session examines the types of businesses most at risk, the key risk areas and how these risks can be minimised.

Speakers: Adam Beck, Executive Director - Smart Cities Council Australia & New Zealand Noel Pierre, Division Branch Manager Building Technologies - Siemens Australia Preeti Bajaj, VP Commercial Transformation & Smart Cities - Schneider Electric Adam Schulz, GM Australia & VP Business Development - Buddy Platform Emma Hendry, CEO - Hendry Group Jim Hastings, Director, Maintenance & Modernisation, KONE Australia & New Zealand Speakers: Karl Mahoney, Vice President and General Manager Asia Pacific - Honeywell Building Solutions Simon Dwyer, Senior Project Manager - Sydney Opera House Michael Haywood, Engineering Manager Honeywell Building Solutions Australia

Speakers: Tony Arnel, Director of Sustainability - Norman Disney & Young Kate Harris, CEO - Good Environmental Choice Australia Scott Bocskay, CEO - Melbourne Sustainable Fund Eli Court, Program Manager - ClimateWorks Australia Neil Savery, Chief Executive - Australian Building Codes Board (ABCB)

Speakers: Ric Navarro, Director Marketing & Communications - Norman Disney & Young Raymond Frangie, Senior Cyber Security Consultant - Norman Disney & Young Mark Jones, CEO - Enex Carbon

17:00 – SHOW CLOSE

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BUSINESS SOLUTIONS STAGE – DAY 2 THURSDAY 19 APRIL 2018 / 10AM – SHOW OPEN Time

Session Topic and Summary:

Panel:

10:30AM11:15AM

What to do when the lights go out?

Speakers: Martin Leitch, Workplace Management Consultant - FM Scope Steve Ball, Facility Services Manager - Epworth Geelong Jeremy Sampson, Engineering Manager - Crown Resorts Melbourne Kevin Friesen, Manager Auckland Power - Beca

11:45 AM12:30PM

Whether due to the failure of external services or internal infrastructure, power outages happen. And when they do, the consequnces can be signiﬁcant, particularly for high-risk facilities such as hospitals and airports. This session explores how power outages in these types of buildings are managed and what we lessons we can learn from them to minimise the impact of a sudden cessation of power supply in other building types.

Will the FM standard really improve standards? This session will present a brief overview of the new international facilities management standard, followed by a discussion that will focus on its potential role in the Australian industry. The discussion will address questions such as: will the industry embrace it or ignore it; will organisations make the effort to apply for accreditation, how the accreditation process will be structured; what lessons we can learn from other similar standards such as ISO55000? And ultimately, is this likely to be the industry game-changer that some consider it to be?

1:00PM1:45PM

How to maximise building occupant safety

2:15PM3:00PM

Repurposing and regenerating existing buildings

With recent high profile building fires, protecting building users against fire is at the forefront of our minds. The manner in which the building is designed, the materials used and how they are put together represent the first line of defence against a devastating fire. However, this is only part of the response to protecting user safety – ensuring that all the building safety features (such as fire escape routes) are properly maintained and ensuring that all building users know what to do in an emergncey are essential components of fire safety. This session examines various processes that the facilities manager can implement to reduce the risk of fire and increase user safety.

With the enormous amount of energy and other resources that are required to construct and demolish buildings, is there not more of an opprtunity for existing buildings to be repurposed for new uses? Clearly maximising the ﬁnancial return on land values and improving building performance are two factors that drive most new build projects, but where are the opportunities in terms of locations, organisational and building types to make more use of old buildings? And what are the architectural design challenges in repurposing ‘unwanted’ building stock?

Speakers: Martin Leitch - Workplace Management Consultant - FM Scope Donald Macdonald, Director - Macdonald Lucas Sarah Hendry, Director Middle Markets - CBRE Asset Services David Kramer, Group Manager Assets & Maintenance - Spotless Speakers: Ben Ferguson, Global Director Fire Engineering Norman Disney & Young Matthew Wright, GM Technical Services & Deputy CEO - Fire Protection Association Australia Daryn Glasgow, Technical Director Fire and Beca Technical Fellow - Beca Ltd

Speakers: Chris Sutherland, Associate Director Project Management - Savills Australia Ashish Kulkarni, Senior Associate Asset Performance Manager - Norman Disney & Young Mark McQuilten, Architect - Six Degrees Greg Rostron, Director - Trading Technology Australia

16:00 – SHOW CLOSE

What’s 20,000sqm, costs $200 million and would cover three and a half MCGs? The new look Melbourne Convention and Exhibition Centre, Total Facilities home for 2018! Once completed, the new space will cement MCEC’s position as the largest convention and exhibition space in Australia, with an increased total size of over 70,000 sqm – and Total Facilities attendees can get a sneak peak before it opens to the public with exclusive behind-the-scenes tours. Places are strictly limited but you can sign up now online at www.totalfaclities.com.au/whats-on

16 | #TotalFacilities | 18–19 April 2018

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Presented By

KONE SMART BUILDINGS THEATRE – DAY 2 THURSDAY 19 APRIL 2018 / 10AM – SHOW OPEN Time

Session Topic and Summary:

Panel:

10:45AM11:30AM

After agile Working – what’s next?

Speakers: Rodney Timm, Director - Property Beyond

Are modern agile working models providing the collaboration, productivity and innovation benefits as promised? What is next in the realm of office accommodation, particularly as we move into the world of the Internet of Things, machine learning and artificial intelligence? This session seeks to explore what may be happening in the commercial accommodation sector in five plus years’ time. Will there be a groundswell against agile working, unassigned workplaces and shared open environments? Will many of the current agile workspaces, made up of a random selection of design elements, many faux and contrived, be scoffed at with a flight back to quality and authenticity? Most important, what is projected to be the best way to attract and retain talent, to engage and empower our corporate teams in 2025?

11:45PM12:30PM

12:45PM1:30PM

1:45PM2:30PM

2:45PM3:30PM

Controlling the building to reduce costs and complaints Juggling HVAC efficiency with occupant comfort is a challenge in many buildings. Using control systems to improve HVAC performance can provide immediate benefits in terms of energy use and costs. However, FMs can be reluctant to meddle with controls due to the risk of increases in occupant complaints. This panel discusses the opportunities, evidence, potential savings and pros/cons of low cost options to improve HVAC efficiency. Is it possible to reduce HVAC energy consumption without adversely compromising the comfort of building occupants? Come and hear from industry experts to find out how.

Challenging innovation versus the innovation challenge One of the requirements that the demand side places on service providers these days is ‘innovation’. In many respects this is usually interpreted as referring to the technologies that will be used to meet the contract requirements. However, innovation goes much further than this, and supply and demand side organisations failing to recognise this will be left behind. Although considering innovative technologies, this session explores innovation beyond technology, what innovative thinking is really about and how innovation can drive industry service quality.

Wellness at work – the relationship between human and building

Nathan Sri, Director, Business Transformation & Change - JLL Graham Kirkwood, Managing Director Resource Architecture Stuart Davie, Head of Corporate Real Estate, HSBC Bank Australia Limited Richard Gee, Chief Commercial Officer - BGIS

Speakers: Paul Whelen, Senior Sustainability Officer Sustainable Buildings - City of Melbourne Alberta McAteer, Project Manager Co-Assess - NABERS Michael Thompson, Sustainability Manager JLL Dr Christhina Candido, Senior Lecturer Sydney School of Architecture, Design and Planning The University of Sydney

Speakers: Naveen Radhappen, General Manager Asset Operations - Hendry Group Richard Ham, Founder & Director - FM Clarity Lucas Paris, Business Unit Manager - Kärcher Australia David Scoones, Head of Marketing and Innovation - Rentokil Initial Pacific Speakers: Tina Perinotto, Managing Editor - The Fifth Estate Mark McKenna, Group Sustainability Leader Norman Disney & Young

Wellness in the workplace has become a very complex but important topic, particularly as the separation between work and personal time is becoming less defined. Worker wellness is heavily influenced by the physical and human characteristics of the workplace and by factors related to individuals’ personal circumstances. This session will explore the relationship between worker and corporate values with specific reference to: how much influence an individual’s values have on their choice of workplace; and how much individuals are willing to compromise their values in deference to corporate values and objectives. It will explore the impact of compromises on values and expectations on the wellness of the worker and at what level this becomes counter-productive. It will also attempt to identify factors outside the control of the workplace that impact on worker wellness.

Kate Harris, CEO - Good Environmental Choice Australia

Managing the transition from synthetic to natural refrigerants

Speakers:

With the start of the phase out of synthetic refrigerants on 1 January this year, this session examines some of the issues around selecting and implementing natural alternatives. The discussion will consider topics such as: government policy, alternative natural refrigerant options, examining the cost and energy viability of alternatives and compliance monitoring. In summary, Australia is the latest country to follow the lead of Europe in making this transition, so what lessons can be learned from the European approach and the resulting solutions?

Ian Tuena - Australian Refrigeration Association

Peter Black, National Director, Workplace Consulting - Colliers International Nigel Hobbs, Sales Director - Welnis Labs

16:00 – SHOW CLOSE

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Total Facilities 2018

Speaker Proﬁles Adam Beck

Alberta McAteer

Executive Director SMART CITIES COUNCIL AUSTRALIA NEW ZEALAND

Head of Creative Content and Strategy NABERS

Adam Beck is founding executive director of Smart Cities Council Australia New Zealand, an organisation dedicated to accelerating sustainability outcomes in cities and towns through the adoption of technology, data and intelligent design. Adam is also an ambassador with Portland-based think tank EcoDistricts, where he was previously director of innovation. Prior to this Adam was executive director at the Green Building Council of Australia, and lecturer and studio lead in social impact assessment and community engagement at the University of Queensland.

Alberta McAteer joined NABERS in 2005. As the longest serving member, her experience within NABERS and the built environment industry is broad and extensive. She has worked on, and been involved with, everything from processing NABERS ratings to delivering training, development of rating tools and the ﬁrst foray into the international market, NABERS New Zealand. Alberta now leads the Creative Content and Strategy team at NABERS.

Adam Schultz GM Australia & VP Business Development BUDDY PLATFORM Adam Schultz is the Australian GM and VP Business Development for Buddy Platform, where he is jointly responsible for the Australian operations as well as business development opportunities for Buddy worldwide. Prior to joining Buddy, Adam spent 15 years working extensively with utilities throughout Australia/NZ, Southeast Asia and North America as a trusted adviser, project engineer and project manager, specialising in the use of operational technology (a precursor to IoT) in critical infrastructure.

Andrew Dunne

Ashish Kulkarni Senior Associate Asset Performance Manager NORMAN DISNEY & YOUNG Ashish Kulkarni joined NDY as a graduate mechanical engineer in 2008 and his experience spans various industry sectors, including commercial, health, arts and education. Ashish is primarily responsible for the management, design, coordination and execution of major refurbishments, plant replacements and master plans. Ashish’s main emphasis in his current role is to the lead the commercial (ofﬁce existing) sector, manage a team of multidisciplinary engineers, advance existing key client relationships, manage a portfolio of clients and deliver major projects.

Head of Development and Innovation NABERS Andrew Dunne looks after the development and innovation team at NABERS. He’s excited to be talking about the launch of its new waste reporting platform, which will help buildings better manage their waste. He has over 16 years’ experience in the telecommunications, energy and sustainability sectors and has a passion for clean energy and sustainability. Andrew is always looking to provide innovative solutions using his technical and practical knowledge.

Ben Ferguson Global Director, Fire Engineering NORMAN DISNEY & YOUNG Ben Ferguson is the global director of Fire Engineering at Norman Disney & Young, overseeing the operations of the ﬁre and risk global team. Ben also leads the delivery and development of the transport market sector in Victoria. He is a recognised leader in the development of innovative ﬁre safety strategies, tailored to meet project requirements and has successfully delivered some of Australia’s largest and most visionary building projects.

Blake Lindley

Chris Ramsden

Senior Sustainability Consultant EDGE ENVIRONMENTAL

Managing Director & Educational Consultant MIND LAB AUSTRALIA

Blake Lindley is a sustainability consultant at Edge Environment. Trained as a resource economist, he has developed significant knowledge in resource scarcity, waste reduction/by-product reuse, environmental policy and economic efficiency through a strong suite of environmental, scientific and research skills. Blake has been extensively involved in Edge Environment’s waste reduction and industrial ecology projects and advises the Better Buildings Partnership, NABERS and GBCA on issues of operational and refurbishment waste.

Chris Ramsden has over 25 years’ international experience in public and independent education settings and was head of a UK inner city senior school before moving to Australia in 2001. He has presented domestically and internationally on the development of contemporary skills and competencies in students and adults. Highlighted as one of a ‘Hot List’ of innovative educators by the Educator magazine in 2017, he sees a major part of his ongoing mission as introducing evidencebased contemporary methodologies and technologies to grow ‘agile’ learners for an uncertain future world.

Brad Krauskopf Founder & CEO HUB AUSTRALIA Brad Krauskopf is a serial entrepreneur who activates workspaces that people love. As CEO of Third Spaces Group, Brad is committed to catalysing a national network of shared workspaces that changes the way Australia works. Since 2011, he has founded Hub Australia, CoActiv8, MESH and GCUC Australia to help realise this goal.

Christhina Candido Senior Lecturer UNIVERSITY OF SYDNEY Dr Christhina Candido is a senior lecturer with the School of Architecture Design and Planning at the University of Sydney. She is an architect by training and holds a PhD in civil engineering from the Federal University of Santa Catarina (Brazil) and environmental science from Macquarie University (Australia). She leads the BOSSA (Building Occupants Survey System Australia) tool and her research expertise and interest relate to post-occupancy evaluation (POE), indoor environmental quality (IEQ), activity-based working (ABW), workspace design, thermal comfort and passive design in tropical and subtropical climates.

18 | #TotalFacilities | 18–19 April 2018

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See the full speaker series on pg18

Chris Sutherland

Daryn Glasgow

David Kramer

Dean Homicki

Eli Court

Associate Director Project Management SAVILLS AUSTRALIA

Technical Director – Fire, and Beca Technical Fellow BECA LTD

Group Manager – Assets and Maintenance SPOTLESS GROUP

Universal Access Manager STAEBL

Program Manager CLIMATEWORKS AUSTRALIA

Christopher Sutherland has a proven global 30plus year track record in procuring and delivering a diverse portfolio of built environment projects. Qualiﬁed as a chartered quantity surveyor and a certiﬁed project manager, he has implemented a vast array of challenging construction, infrastructure and built environment projects. He is an expert in providing innovative project solutions and contractors across numerous industry sectors.

Daryn Glasgow has five years regulatory design review experience and nine years fire engineering design experience of projects across a wide range of sectors. His roles have included job functions from Design Engineer, Senior (lead) Design Engineer, section and project team management, and emergency operational command. Daryn specialises in large scale performance based fire engineering design of specialist facilities, and buildings with challenging geometries, occupancy and usage. He has developed a strong portfolio of successful and award winning projects, and has developed a reputation as a trusted advisor to his clients, regulators, and central government.

David Kramer is the group manager – Assets and Maintenance at Spotless and has been in this role with various responsibilities for 10 years. The role includes responsibility for the National Maintenance Planning Function of the company managing over ﬁve million assets, its Life Cycle management systems and ISO55001 accreditation. David is in the innovations team and is a start-up-boot camp mentor, having been involved in innovative solutions throughout his career.

Dean Homicki ﬁrst came to prominence in the building products accessibility industry in 2000 when he founded DTAC – the Australian company that set the tone and the standard for tactile ground surface indicators and their installation. DTAC was recognised as the industry leader in the ﬁeld. Its clients included Melbourne’s Federation Square, Tasmania’s Museum of Modern Art and every shire and major city council in Australia.

Eli Court manages ClimateWorks’ program to help transition the built environment sector to net zero emissions by 2050. He has led several major projects for ClimateWorks including an industry roadmap to zero carbon buildings, a project to improve commercial building sustainability in Australia and a current research/ industry collaboration to set energy requirements for new construction on a trajectory to zero emissions. Eli also played a primary role in developing ClimateWorks’ online emissions pathway calculator ‘Pathways to a Low Carbon Future’.

Craig Humphries Head of Operations HENDRY GROUP Craig Humprhies has signiﬁcant facilities, operational and maintenance management experience across a variety of public and private entities. He is responsible for the strategic management and operational delivery of Hendry’s four strategic pillar: asset optimisation, risk mitigation, statutory compliance and future-prooﬁng. Craig is implementing technological advances such as 360-degree imaging, virtual and augmented reality, and advanced analytics.

David Baggs CEO & Program Director GLOBAL GREENTAG PRODUCT CERTIFICATION David Baggs is CEO and program director of Global GreenTagCert Australia’s leading LCA-based product ecolabelling, rating, certiﬁcation, EPD and product health declaration (PhD) programs. David is a multi award-winning green building architect and world-renowned sustainability and materials expert, author and keynote speaker with nearly 40 years’ experience.

David Scoones Head of Marketing & Innovation RENTOKIL INITIAL David Scoones is the head of Marketing and Innovation for Rentokil Initial Paciﬁc. David has lived and worked in a number of countries around the world leading marketing and innovation. He has worked in a number of different industries, including information technology, construction and service. David has a passion for taking people on the innovation journey and showing how it can continually improve our lives.

Donald Macdonald Director MACDONALD LUCAS Donald Macdonald is a property professional who, since graduating in 1988, has practised in the UK, Australia and New Zealand consulting to clients in a wide variety of sectors including: healthcare, local government, state government, aged care, education and the private sector. He has enabled his clients to realise substantial beneﬁts, including cost savings, quality improvements and effective risk mitigation through his FM and asset management advice and support.

Emma Hendry CEO HENDRY GROUP Emma Hendry is driven by breaking new ground. A key component of this is driving the implementation of smart cities technology into the built environment. Her goal is to create safer and more sustainable communities. Emma is passionate about promoting diversity, with an emphasis on women in leadership. As a female CEO in the male-dominated property industry, she is compelled to use her platform to promote this cause and inspire more women to pursue leadership positions into the future.

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Speaker Proﬁles (continued) See the full speaker series on pg18

Graham Constable Consultant BIG PICTURE FM Graham Constable offers experience in operations and in strategic consultancy roles for the cost-effective management of built environments. Graham particularly enjoys helping clients with change, working on human factors of the business, developing skills, collaboration, motivation, capability and leadership in people. Graham is cochair of the International Facilities Management Association’s global Strategic and Tactical Action Group, representing Australia and wider Asia Paciﬁc region.

Graham Kirkwood

Greg Allen

Greg Rostron

Ian Tuena

Managing Director RESOURCE ARCHITECTURE

Retail Security Operations Manager ANZ

Director TRADING TECHNOLOGY AUSTRALIA

AUSTRALIAN REFRIGERATION ASSOCIATION

Graham Kirkwood is managing director of workplace consultancy Resource Architecture. He is a registered architect with 30 years’ experience in facility planning, design and management. His focus is on delivery of workplace strategies that deliver return on investment. He pioneered team-based working integrating team work behaviour, work tools and workspaces. He was formerly a national accreditor of Facility Management Professionals.

Greg Allen’s career in the security industry spans approximately 30 years. Commencing in 1988 as an Electronic Security Technician, Greg has progressed through various middle and senior management roles within the integration, wholesale and security consulting ﬁelds. Greg is currently the Retail Security Operations Manager for ANZ Banking Group and oversees the physical security requirements for the banks retail network. Greg also holds an Advanced Diploma in Security Risk Management.

Greg Rostron completed his tertiary education at ETH Zurich in Switzerland, as well as at UNSW in Sydney and co-founded Trading Technology Australia (TTA) in 1996. Greg has extensive experience in delivering bespoke IT solutions to large corporations. He then launched Luminous Smart Building Technology in 2017 to connect buildings to the future. His engineering background combined with his IT experience has enabled him to provide expertise in retroﬁtting existing buildings with smart technology.

A passionate, active and ongoing commitment best describes Ian’s involvement within the Refrigeration Industry. As Managing Director of CA Group Services Pty Ltd he has implemented best practice principals, code of ethics adherence, and governance protocols. With over 40 years in the industry, Ian has experienced the transition from traditional refrigeration principals to ground breaking, leading edge technology.

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20 | #TotalFacilities | 18–19 April 2018

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India Korner

Jeremy Sampson

Co-founder METHOD LTD During her successful career in commercial real estate, India Korner saw ﬁrsthand the emergence of green buildings and the embracing of sustainability in the commercial world. With her husband she purchased a small bin supplies company seeing a gap in the market for a well-designed recycling bin that would inspire workplaces to make a visible change. The Method recycling bin was released in 2015 and can now be found in the ofﬁces of leading corporate businesses in New Zealand, Australia, the US and the UK.

Signature

Engineering Manager CROWN RESORTS MELBOURNE Jeremy Sampson has managed Engineering at the Crown Resorts complex in Melbourne Australia for the past seven years. Crown Melbourne is one of the largest integrated resorts in the southern hemisphere, attracting more than 19 million visits each year. Originally from the US, Jeremy is an electrical engineer by degree and has worked extensively throughout Asia and Australia. He is a licensed professional engineer and certiﬁed energy manager.

Jim Hastings Director, Maintenance & Modernisation KONE AUSTRALIA & NEW ZEALAND After 35 years working around the globe for KONE, most recently as service director for Central and Northern Europe, Jim Hastings joined the Australia and New Zealand team to lead the maintenance business in early 2017. Jim is passionate about how digitalisation is transforming the elevator and escalator industry and how connected services are leading to better outcomes for customers and end users alike.

John Bigelow

John Gellel

Editor-in-Chief SECURITY SOLUTIONS MAGAZINE

General Manager KASTLE SYSTEMS

John Bigelow launched Security Oz magazine in February of 1999, which has since evolved into Security Solutions magazine, widely regarded as Australia’s premier security publication. In addition to publishing Security Solutions, John has written for Cards Asia, Security New Zealand and the Journal of Security Administration in the US, as well as giving expert commentary through various media outlets including 3AW, 2GB, 4GB and TV’s Sunrise and the Today Show.

John Gellel’s career in the security industry spans 20 years. In 2016, he was appointed general manager of Kastle Systems Australia, served on the ASIAL board of directors and in 2017 was elected as ASIAL’s vice president. Prior to joining Kastle Systems, John spent 15 years with Honeywell Ltd across multiple business units, Ademco, ADI, Honeywell Security Group (HSG) and Honeywell Security & Fire. John takes an active interest in researching global emerging trends in the electronic security industry.

COLOUR

Redeﬁning washrooms and hygiene standards

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The Experts in Hygiene

15/03/2018 11:05:35 21/03/18 21/03/18 12:38 4:20 PM

Speaker Proﬁles (continued) See the full speaker series on pgxx

Karl Mahoney Vice President and General Manager Asia Pacific HONEYWELL BUILDING SOLUTIONS Karl Mahoney commenced his current role in May 2015 following his time as vice president and regional General Manager, Paciﬁc, where he was responsible for the development and implementation of business strategies and operational performance within the Australia and New Zealand region. Karl has over 25 years’ experience in the commercial building sector and has worked in project, services and manufacturing in technology related businesses in Asia Paciﬁc and North America.

Kate Harris

Kevin Friesen

CEO GECA

Manager Auckland Power BECA

Kate Harris brings to GECA an extensive background in leadership, capacity building and education aimed at ﬁnding sustainable solutions for the future. Kate previously spent six years with the Centre for Sustainability Leadership, including two years as CEO, and two years as non-executive director. She is currently a non-executive director of the Australian Life Cycle Assessment Society and Living Future Institute Australia, as well as being an executive member of the Australian Sustainable Built Environment Council.

Kevin Friesen manages Beca’s Auckland Power team, and has over 12 years of power system design experience. Kevin has focused on power system security for Airports and large-scale industrial plants. Kevin has led power system and back-up power system designs as well as postfault investigations at Auckland Airport, Sydney Airport and Melbourne Airport.

Louise Rowe Associate Director – Facilities Management SPRING PROFESSIONAL For 20 years, Louise Rowe has successfully partnered and identiﬁed talent for a variety of corporations across diverse sectors including commercial, retail, industrial, health, education and notfor-proﬁt. An active member of the Facilities Management Association of Australia (FMA), she sits on the Victorian Committee of the FMA as well as the Property Services Industry Advisory Committee for RMIT’s Diploma of Asset and Property Services.

Lucas Paris Business Unit Manager KÄRCHER AUSTRALIA Lucas Paris joined the Karcher Australia team in the role of business unit manager – Professional in July 2017. He was previously with Oates for nine years, the last ﬁve years of which as the national industrial sales manager. Before Oates, Lucas had a solid sales background in retail and wholesale organisations.

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44481_1_Bon Edam HPH.indd 2 22 44570_18-29_speaker profiles.indd

Boon Edam’s comprehensive range of security access technologies are now available with unique new leasing plans. For customised plans to suit your needs, contact us today! Boon Edam Australia 1300 689 905 www.boonedam.com.au

19/01/18 AM 21/03/18 11:47 4:20 PM

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Madeleine Swain Managing Editor FM MAGAZINE Originally from England, Madeleine Swain has worked as a journalist in Australia for more than two decades. After several years as an on-air arts reporter and producer with ABC TV, she has been with Niche for over 15 years, and is now head of Content. She is currently the managing editor of a range of publications, including Facility Management magazine, Mezzanine and the Welcome To series of hotel guest books. She is also editor of Architectural Review.

MarieClaire Ross Chief Corporate Catalyst & Founder TRUSTOLOGIE Marie-Claire Ross is a workplace sociologist, author and consultant focused on helping leaders put the right processes in place to empower employees to speak up about issues, challenge each other and share information. Marie-Claire also writes a monthly column in Facility Management magazine on corporate culture and has been interviewed for BRW and Sky Business News. She is also the author of Transform your Safety Communication.

Mark Jones Chief Executive Officer ENEX CARBON Mark Jones is a highly experienced cyber security and technology risk subject matter expert with exceptional capabilities in all facets of cyber security management, governance and risk. He has over 10 years of demonstrated ability in communicating at board and executive level regarding issues and challenges related to cyber security. He also has over 15 years of security process improvement and assurance through the identiﬁcation of information assets and risk-based application of controls.

Mark McKenna

Mark McQuilten

Group Sustainability Leader NORMAN DISNEY & YOUNG

Architect SIX DEGREES

Mark McKenna has a fundamental role in shaping NDY’s sustainability approach and direction. Since starting his architecture career, Mark has spent considerable time designing for improved IEQ outcomes in buildings and took up a directorship with a University of Glasgow (UoG)/Research centre joint venture, tasked with research and developing programs for transitioning the UK to a low-carbon society.

Mark McQuilten leads construction delivery involving delivery of products during the tendering, construction and post-construction phases, overseeing the translation of design documentation into ﬁnal built outcomes. He brings close attention to construction detail and extensive design knowledge to this role supporting project leaders in the delivery phase. Crucially, his role involves delivering to the broader team the learnings gained from collaborations with builders, to continually improve both buildability and the durability of detailing.

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Speaker Proﬁles (continued) See the full speaker series on pgxx

Martin Leitch Workplace Management Consultant FM SCOPE Martin Leitch is a prominent Workplace Management (FM) professional with in excess of 30 years’ experience in delivering a wide range of consultancy and education services. He is principal consultant with strategic workplace consultancy, FM Scope. Martin has delivered a range of strategic FM consultancy services to public and private sector organisations in the UK, Australia and SE Asia. As a qualiﬁed and experienced trainer he also developed the learning materials for Australia’s ﬁrst facilities management diploma program.

filters

purifies

Matt Graham

Matthew Wright

Senior Facilities Manager Assets Management Services KNIGHT FRANK AUSTRALIA

GM Technical Services & Deputy CEO FIRE PROTECTION ASSOCIATION AUSTRALIA

Matt Graham has been with Knight Frank as a Senior Facilities Manager for just over ﬁve years. He manages 222 Exhibition Street, and also oversees three other FM’s at ﬁve Melbourne base properties. 222 Exhibition Street recently won the FMA 2017 award for Collaborative Partnerships with Airmaster and Bueno for the HVAC Predictive Maintenance program.

Matthew Wright holds a Bachelor of Technology in Building Surveying and is a registered building practitioner in the Building SurveyorUnlimited category in Victoria. He also holds a Graduate Certiﬁcate in Performance-Based Building and Fire Codes, and a Graduate Diploma in Building Fire Safety and Risk Engineering. He has served in senior roles with the Country Fire Authority and is a member of the Building Appeals Board in Victoria.

chills

Michael Haywood Engineering Manager HONEYWELL BUILDING SOLUTIONS AUSTRALIA Michael Hayward is NSW/ ACT Engineering Manager for the Honeywell Buildings Solutions. For over 10 years he has been engineering and project managing solutions for critical facilities across a variety of verticals including justice and corrections, premium commercial, leisure and entertainment working in several countries including Ireland, England, Denmark and Dubai. Michael is committed to searching for innovative ways that technology can improve our interactions with and the performance of the built environment.

Michael Thompson Sustainability Manager JLL Michael Thompson is a sustainability manager, mechanical engineer and lifelong energy efﬁciency, pragmatist. Having worked across a number of sectors he resolutely supports mutually inclusive performance and efﬁciency in building services. This underpins his approach to sustainable design, construction and operation. In his role, he is responsible for both strategic vision and detailed improvement within the sustainability paradigm for his clients, regardless of entity size or type.

boils

Compact countertop - easily installed Flexible location - no waste required Energy efficient - eco friendly Great value - huge savings

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13/03/18 4:20 4:08 PM 21/03/18

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Naveen Radhappan

4:08 PM

Nathan Sri

Neil Savery

General Manager Asset Operations HENDRY GROUP

Director, Business Transformation & Change JLL

Chief Executive AUSTRALIAN BUILDING CODES BOARD

Naveen Radhappan has 16 years’ experience in operational management and consulting within the facilities management sector working across commercial, healthcare and research, corrections and public infrastructure sectors, where responsibilities have included strategic, operational management, asset management and business development. In his current role, Naveen aligns key business strategies of Hendry Group’s growth sector – driving innovative approaches in the market.

Nathan Sri has extensive experience across organisations helping to shape and execute business strategies to realise business outcomes and beneﬁts through measurable return on investment. Speciﬁcally, Nathan has been involved in large-scale cultural transformation agendas impacting 30,000-plus staff across a number of different initiatives. Nathan helps to marry the theoretical with the practical, as a guest lecturer and tutor at both Macquarie University and Sydney University.

Neil Savery is CEO of the ABCB, where he has been involved in transforming the business model and outlook for the development of the National Construction Code. Prior to this, Neil was deputy commissioner of the Victorian Building and Plumbing Industry Commissions and the inaugural chief planning executive for the ACT Planning & Land Authority. Neil was the executive director of Planning SA and before that he was the director of City Planning and Special Projects at the City of Greater Geelong.

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Nigel Hobbs

Nigel Dalton Brown

Sales Director WELNIS LABS

Managing Director STRYTEX

Nigel Hobbs has established a successful career in workplace well-being over nearly 20 years. He is one of the early pioneers of wellness in the built environment – a rapidly growing sector focused on ‘restorative real estate’ that drives human wellness in the interiors we inhabit. His passion is centred on the need for well-being to be passively introduced into our working environments for greater health, happiness and performance, and believes the future of work is about linking science, healthcare, technology and wellness with architecture and interior design.

For the past 10 years, Nigel Dalton-Brown has been researching, writing about and presenting on compliance, not as a compliance expert, but as a document management expert. Nigel’s focus is on reducing complexity and cost while improving the quality of compliance reporting across all industries, from facility management to food safety, procurement and WHS etc. Nigel founded and is the CEO of Strytex, which aims to eliminate the nightmare that is compliance administration so his clients can focus on reducing risk and keeping people safe.

19/03/18 21/03/18 1:54 4:20 PM

Speaker Proﬁles (continued)

Noel Pierre Division Branch Manager SIEMENS AUSTRALIA BUILDING TECHNOLOGIES Noel Pierre has extensive experience in building automation and controls, in design, engineering, programming, sales, service, project management and commissioning of building control and automation systems across a large number of diverse projects including hospitals, universities, pharmaceutical factories, sporting complexes, data centres and commercial buildings.

Paul Whelan Senior Sustainability Officer CITY OF MELBOURNE Paul Whelan has been working with the City of Melbourne for six years on its commercial buildings agenda, including leading the CitySwitch program. Working with the Cities of Sydney, Adelaide and Perth and both the Victorian State and Federal Governments, Paul has contributed to the development of CitySwitch to an internationally recognised, leading sustainability engagement program

Peter Black

Peter Johnson

National Director, Workplace Consulting COLLIERS INTERNATIONAL Peter Black is a qualiﬁed architect specialising in workplace design, a regular blogger on workplace trends and contributes to Colliers ongoing research on the future of workplace. For the past seven years he has been national director of Workplace Consulting at Colliers International and is part of Colliers’ 60-strong global Workplace Consulting team. He has worked globally for 15 years, including projects in Italy, China and India.

Preeti Bajaj

Compliance & Regulatory Affairs Adviser AUSTRALIAN SECURITY INDUSTRY ASSOCIATION LTD (ASIAL) As an adviser to industry, Peter Johnson brings over 40 years’ experience from the police, security and health industries having specialised in security operation, compliance and regulatory affairs, aviation, training, and healthcare emergency management. Peter’s various positions include Victorian Security Industry Advisory Council, Victorian Firearms Consultative Committee, chairman of Business Skills Viability and as Compliance and Regulatory Affairs adviser to ASIAL.

Vice President, Commercial Transformation & Smart Cities SCHNEIDER ELECTRIC Preeti Bajaj has enjoyed a diverse career for companies including: Brookﬁeld Multiplex, Metcash (Top 100 ASX), Intuit Real Estate Solutions, Vision Software and most recently Schneider Electric. Preeti has built her career expertise always working through complex transactions and delivery requirements at the intersect of technology and the built environment. In 2011 Preeti won the AFR’s Young Executive of the Year award.

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Raymond Frangie Senior Cyber Security Consultant NORMAN DISNEY & YOUNG With a Masters Degree in Information Systems Security, 34 Industry Certifications, and the first person in New South Wales, to be awarded the Australian Computer Society’s Certified Cyber Security Professional certification, Raymond Frangie is a Senior Cyber Security Consultant for Norman Disney & Young with over 19 years combined experience across both Information Technology and Information Security.

Ric Navarro

Robert Di Pasquale

Rodney Timm

Director, Marketing & Communications NORMAN DISNEY & YOUNG

Senior Director, Global Workplace Solutions, Enterprise Facilities Management CBRE

Director PROPERTY BEYOND

Richard Ham Founder & Director FM CLARITY

Richard Ham’s primary focus is on creating simple and intuitive solutions to the problems he personally faced when managing commercial property. A big driver for Richard leaving the secure fold of corporate property was an awareness of the inefficiency, lack of transparency and risks accepted by property professionals across the whole sector. He has applied his knowledge of technology, accounting and the property management sector, to bring to fruition FM Clarity.

Ric Navarro leads the strategic and tactical delivery of the NYD’s communications and marketing objectives across all global operations. Ric is also a member of the NDY Charitable Trust Board and the NDY Sustainability Steering Committee, and is a member of the Australian Marketing Institute Governance Committee. In October 2016, Ric was recognised as one of Australia’s Top 50 CMOs.

Robert Di Pasquale has developed and is successfully overseeing CBRE’s enterprise facilities management strategy, which encompasses activities across the Paciﬁc region. Robert has over 20 years’ experience in the facilities management outsourcing arena, and his leadership skills are demonstrated by the signiﬁcant growth experienced by the business in recent years. Robert is an experienced change manager with strong leaderships and people skills.

Rodney Timm has been involved in the real estate and construction industries for over 30 years. His particular focus is portfolio strategy, functional reviews, asset life cycle, outsourcing arrangements and the impact of the Internet of Things. In 2004 he formed Property Beyond Pty Ltd with a business partner to focus on providing strategic property and portfolio advice to owners and users of property in organisations in which property is not a core capability. Rodney is the property columnist for Facilities Management magazine.

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Speaker Proﬁles (continued) See the full speaker series on pg18

Rogier Roelvink

Sherrie Jones

Associate Director TURNER & TOWNSEND THINC

Workplace Director, Projects & Advisory BGIS

Rogier Roelvink has 17plus years of strategic asset and facilities management advice experience. With a diversiﬁed background working across a broad range of projects, clients and sectors, Rogier has provided advice on strategic asset and facilities management, public private partnerships (PPP), business case and feasibilities studies, supply chain optimisation and procurement, contract and performance management, and program and project management, with some project values well in excess of $1 billion.

With over 10 years’ experience in delivering innovative Workplace Solutions for large organisations, Sherrie provides a wealth of expertise and leadership to the Workplace Solutions team. With a focus on the development and growth of Workplace Advisory Services, Sherrie is passionate about providing leadership and guidance to the Workplace Team to ensure the delivery of the highest quality Workplace Solutions to our clients.

Simon Dwyer Scott Bocskay CEO MELBOURNE SUSTAINABLE FUND Scott Bocskay was appointed as chief executive of Sustainable Melbourne Fund in July 2010. He has more than 15 years of professional, management and leadership experience and drives a highly skilled team in delivering positive environmental and commercial outcomes in the built environment with his innovative approaches. Prior to this, he was the inaugural Australian country director of the Clinton Climate Initiative (CCI), where his expertise led the development of CCI’s activities in Australia, working collaboratively with governments of all levels and the ﬁnance industry.

Senior Project Manager SYDNEY OPERA HOUSE For over 10 years Simon Dwyer has been involved in the upgrade projects, maintenance contracts and service delivery for the Building Portfolio and other key internal clients at the Sydney Opera House. More broadly, he has over 25 years of experience working in the entertainment industry across Australia and New Zealand. Simon has presented original research in the creative industries at numerous conferences and has written on a wide range of topics including architecture, education, facilities management, literature and the performing arts. He is also a doctoral candidate at Central Queensland University.

Steve Ball

Tiffany Paczek

Facility Services Manager EPWORTH GEELONG

Online Editor NICHE MEDIA

Steve Ball commenced in health engineering as an electrician in 1992 and over the years since has completed Diplomas in Business, Management and Property services (Asset and Facility Management). Steve also occupied roles including maintenance planner covering 58 buildings over seven sites and managed a 450-bed aged care facility. In 2015 Steve commenced as the facilities manager at the new Epworth Hospital in Geelong and oversaw the transition from construction site to operational hospital.

Tiffany Paczek is the online editor for FM and CWS magazines and is responsible for sourcing, producing and editing the daily content and weekly enewsletters for each site. As part of the editorial team at Niche Media, she works across a number of print titles, including Connections, Architectural Review and as the chief content writer on the Welcome to travel series.

Stuart Davie Head of Corporate Real Estate HSBC BANK AUSTRALIA Stuart is responsible for HSBC’s Corporate Real Estate Function in Australia. In this role, Stuart is responsible for delivering and maintaining HSBC Australia’s workplaces and retail network. Recently, Stuart led the implementation of Openwork (ABW) in HSBC Australia’s new Head Ofﬁce. The success of this implementation is being replicated across the HSBC Group where now more than 75,000 staff work in an Agile environment. Stuart reports locally to Brenton Hush, COO, HSBC Australia, and regionally to Morag Pyott, Head of Corporate Real Estate, Asia-Paciﬁc, HSBC.

Tina Perinotto Managing Editor & Publisher THE FIFTH ESTATE Tina Perinotto is managing editor, publisher and founder of The Fifth Estate. The publication has become essential reading for businesspeople, investors, designers, consultants, government ofﬁcials and politicians working towards a more sustainable built environment. The Fifth Estate holds thought leadership and interactive events designed to stimulate faster sustainable transformation in the built environment. She previously worked as a senior writer at the AFR and edited Property Australia magazine.

Tony Arnel Director of Sustainability NORMAN DISNEY & YOUNG Tony Arnel works across the worldwide network of NDY ofﬁces in seven countries. He is the company’s key strategist for sustainability. Tony is s a Life Fellow of the Australian Institute of Architects, a Life Fellow of the Green Building Council of Australia and chair of the World Green Building Council (20082011). His current board involvement includes the Energy Efﬁciency Council (President), Deakin University School of Engineering (Deputy Chair), the Sustainable Melbourne Fund and Forest and Wood Products Australia (FWPA) Limited.

Tony Khoury Executive Director WCRA Tony Khoury has been involved in the waste and recycling industry since January 1990. Through his role at WCRA he is at the forefront of the many and varied business challenges and issues faced by business operators across the waste management sector. Since 2003, Tony has worked hard to shape the business of WCRA and turn it into a successful business entity that is well supported by its members, sponsors and highly respected by all stakeholders. Tony is a CPA, a registered tax agent, a fellow member of the Institute of Governance and a member of the Australian Institute of Company Directors.

28 | #TotalFacilities | 18–19 April 2018

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21/03/18 5:19 PM

Addendum

Richard Gee Chief Commercial Officer BGIS

Ruby Otero Psychologist

Sarah Hendry Director – Middle Markets CBRE ASSET SERVICES

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totalfacilities.com.au | 29

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20/03/18 AM 21/03/18 11:34 4:20 PM

Total Facilities 2018

Exhibitor List CLEANING AND MAINTENANCE

Rentokil Initial

dawsonspest.com.au

E32

Exhibitor Name

Stand

RISSafety Pty Ltd

C21

Delightfull Vending

Academy Services Pty Ltd

D36

Service Works Global

DMA Supplies Pty Ltd

F35

Access Holdings International

B48

Shining Knight Facility Services

B10

Duralift

D37

Acculine Architectural Systems

B22

simPRO

G26

Dyson

AESC

C35

Skyline Landscape Services

D13

EKA CyberLock

A14

API Rope Access Services

D44

Solid Shield Services & Facility

Energy Action

B29

Asset Support Group Pty Ltd

E37

Management

C49

Esafe Services Pty Ltd

C30

Birrus Matting Systems

E38

Spillz Pty Ltd

H18

EVVA Masterkey Systems

A14

Blygold Oceania

H36

Sustainable Certification

C37

Fire Rating Solutions

C36

Tennant ANZ

D30

FMClarity

H11

H40 F43

Formfile Records Management Group

GECA (Good Environmental Choice Australia)

H42

Clorox Professional Products Company

C16

Tersano Australia Pty Ltd

Club Car

E14

Topps Products Australia

Daelibs

dawsonspest.com.au

E32

dormakaba Australia

FACILITIES SERVICES

Greenspeed Australia Pty Ltd

H40

Stand

Groundfloor

Access Hardware

D15

Hendry

G16

Access Holdings International

B48

Hux Pty Ltd

G29

E.D. Oates Pty Ltd

B36

Advanced Group

A23

iClean Facility Services

H26

EVVA Masterkey Systems

A14

AESC

C35

Innovative Polymers Pte Ltd

G36

FMClarity

H11

API Rope Access Services

D44

Interloc Lockers and Seating Pty Ltd F36

AquaClear

C13

Kaivac

H16

Dulux

Duralift

D37

Dyson

Exhibitor Name

GECA (Good Environmental Choice Australia)

H42

ASSA ABLOY Entrance Systems

E16

Kcrown

Greenspeed Australia Pty Ltd

H40

Asset Support Group Pty Ltd

E37

Main Building Group

F31

Hako Australia

D42

Australian Facilities Group

D35

Makita Australia

G10

iClean Facility Services

H26

Australian Security

McCormack

F32

Kaivac

H16

Technology Pty Ltd

Method

Kärcher Australia

E22

Beacon Solar

G22

Metra Australia

E26

Kcrown

BeanGiving Office

MyCompliance.me

A11

Klean Air Australia

E49

BIBO Water Pty Ltd

D10

Nilsen

C38

Main Building Group

F31

Billi Pty Ltd

B26

Nuflow Technologies

E44

Makita Australia

G10

Birrus Matting Systems

E38

Rapid Test Systems

B44

Melbourne Cleaning Supplies

C38

Blue Pod Coffee Co

A10

Rentokil Initial

Method

Clorox Professional

RISSafety Pty Ltd

C21

Nanokote Pty Ltd

F10

Products Company

C16

Schindler Lifts Australia Pty Ltd

D16

Nuflow Technologies

E44

Club Car

E14

simPRO

G26

Plascare (Aust) Pty Ltd

D48

CoreNet Global Australia Chapter E8

Rapid Test Systems

B44

Daelibs

Smart Cities Council Australia New Zealand

G21

30 | #TotalFacilities | 18–19 April 2018

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Solid Shield Services &

Rentokil Initial

Interloc Lockers and C49

Seating Pty Ltd

Shine On

A29

Spillz Pty Ltd

H18

ISM Interiors Wet Area Partitions E10

Spillz Pty Ltd

H18

Steamatic

B31

Magnetite (Australia) Pty Ltd

A19

Tecair

F30

Strata.chat

H14

Main Building Group

F31

Tersano Australia Pty Ltd

H40

Strytex

H10

Makita Australia

G10

Topps Products Australia

F43

Sustainable Certification

C37

McCormack

F32

Water Logic Australia

SVA Vending Pty Ltd

Method

Tagteam Australia Pty Ltd

D14

Metra Australia

E26

Taubmans

A27

Service Works Global

Tecair

F30

Solid Shield Services &

Tennant ANZ

D30

Facility Management

Tersano Australia Pty Ltd

H40

Vendco

Water Logic Australia

FITOUT AND SPACE PLANNING

Varidesk

F36

Facility Management

HEALTH AND SAFETY Exhibitor Name

Stand

C49

Access Hardware

D15

Access Holdings International

B48

Adams Pest Control

B16

Advanced Group

A23

GREEN FM Exhibitor Name

Stand

AESC

C35

AquaClear

C13

Beacon Solar

G22

Club Car

E14

Exhibitor Name

Stand

Dulux

dawsonspest.com.au

E32

Access Hardware

D15

Efficiency Matrix Pty Ltd

F51

DMA Supplies Pty Ltd

F35

Access Holdings International

B48

GECA (Good Environmental

EKA CyberLock

A14

F38

Choice Australia)

Esafe Services Pty Ltd

C30

AquaClear

C13

Global GreenTag

FMClarity

H11

BeanGiving Office

International Pty Ltd

A33

CoreNet Global Australia Chapter E8

Greenspeed Australia Pty Ltd

H40

Global GreenTag International Pty Ltd

A33

dormakaba Australia

Groundfloor

Hako Australia

D42

Hako Australia

D42

Hendry

G16

D37

Hux Pty Ltd

G29

Hochiki Australia Pty Ltd

C15

Interloc Lockers and Seating Pty Ltd F36

Humanscale

C29

A14

Kaivac

H16

Kaivac

H16

Formfile Records

Kcrown

Main Building Group

F31

Management Group

Magnetite (Australia) Pty Ltd

A19

Makita Australia

G10

Makita Australia

G10

McCormack

F32

H42

Melbourne Cleaning Supplies

C38

Nuflow Technologies

E44

D31

Method

Plascare (Aust) Pty Ltd

D48

Nanokote Pty Ltd

F10

Activdesk

Dulux Duralift Dyson EVVA Masterkey Systems

GECA (Good Environmental Choice Australia) Gerflor Australasia Pty Ltd Global GreenTag

H42

Rapid Test Systems

B44

International Pty Ltd

A33

Nilsen

D38

Rentokil Initial

Humanscale

C29

Nuflow Technologies

E44

RISSafety Pty Ltd

C21

ineni Realtime

G31

Rapid Test Systems

B44

Spillz Pty Ltd

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Strytex

H10

Duralift

D37

Kaivac

H16

Sustainable Certification

C37

EKA CyberLock

A14

Kcrown

Tersano Australia Pty Ltd

H40

EVVA Masterkey Systems

A14

Metra Australia

E26

TSS Group

Formfile Records

Minnovaion

G18

Water Logic Australia

Management Group

MyCompliance.me

A11

Wet Umbrella

C10

HARCOR

H30

Rapid Test Systems

B44

Hikvision

F16

Schindler Lifts Australia Pty Ltd

D16.

Service Works Global

simPRO

G26

International Security Control

HVAC/R Exhibitor Name

Stand

Access Holdings International

B48

Australian Refrigeration Council (ARC)

E36

Beacon Solar

G22

Blygold Oceania

H36

Daelibs

Duralift

D37

Efficiency Matrix Pty Ltd

F51

Ellis Air

Energy Action

B29

Global GreenTag International Pty Ltd

A33

Magnetite (Australia) Pty Ltd

A19

simPRO

G26

Smart Cities Council Australia New Zealand

G21

Strytex

H10

Tecair

F30

SECURITY

Solutions (ISCS)

B14.

Kastle Systems Australia

Leda Security Products

E30

LSC Security Supplies

A22

METRA Australia

E26

simPRO

G26

Smart Cities Council Australia New Zealand Strytex

G21 H10

Smart Cities Council Australia New Zealand

G21

Spillz Pty Ltd

H18

Strata.chat

H14

Strytex

H10

Sustainable Certification

C37

Tenderlink

F37

WASTE MANAGEMENT

SOFTWAREAND& TECHNOLOGY Exhibitor Name

Stand

AquaClear

C13

Australian Security

Exhibitor Name

Stand

Club Car

E14

Daelibs

Technology Pty Ltd

EKA CyberLock

A14

Buddy Platform

F22

EVVA Masterkey Systems

A14

Clientskey Pty Ltd

C14

Formfile Records

CMS Electracom

B30

Management Group

dormakaba Australia

GECA (Good Environmental

EKA CyberLock

A14

Choice Australia)

Ellis Air

Global GreenTag

H11

International Pty Ltd

A33

Kcrown

Method

FSI – Concept Evolution

Nuflow Technologies

E44

Exhibitor Name

Stand

FMClarity

Access Hardware

D15

Formfile Records

AquaClear

C13

Management Group

F9 H42

Australian Security Technology Pty Ltd

Groundfloor

Orwak Compactors

A40

Club Car

E14

Hendry

G16

Rentokil Initial

Cobra Electric Fencing

H12

Hikvision

F16

Smart Cities Council Australia

Daelibs

Hux Pty Ltd

G29

New Zealand

G21

dormakaba Australia

ineni Realtime

G31

Waste Initiatives

E43

32 | #TotalFacilities | 18–19 April 2018

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Total Facilities 2018

Exhibitor Proﬁles Academy Services Pty Ltd – D36

Acculine Architectural Systems – B22

Advance Parking – C41

561 CHURCHILL ROAD KILBURN SA 5084 T: 1300 300 959

135-139 NORTHCORP BOULEVARD BROADMEADOWS VIC 3047 T: 03 9334 5911

12/16 AQUATIC DRIVE, FRENCHS FOREST, NSW, 2086 T: 1300 056 028

W: www.academyservices.com.au E: maurov@academyservices.com.au

W: www.acculine.com.au E: sales@acculine.com.au

W: www.advanceparking.com.au E: j.attfield@advanceparking.com.au

Our commercial cleaning services are backed by a 39-year heritage, industryleading innovation and a drive to deliver quality, consistency and value. Through continual improvement processes, we constantly refine our approach to service focusing on what our clients desire most in a commercial cleaning provider: quality, consistency and value.

At Acculine, our Interiors team is obsessed with protecting the interiors of your buildings to keep them looking great, lasting longer and costing less.

Advance Parking with IP Parking are at the forefront of parking technology. IP Parking utilising a web-based architecture is the most advanced parking system available worldwide. Coupled with European engineering and European manufacturing quality, our products and software solutions deserve serious consideration. The team at Advance Parking has over 30 years of parking experience and offer full turn key solutions. Customers include airports, supermarkets, hospitals, car park operators, business parks, hotels, convention centres, universities and municipalities.

Access Hardware – D15 74-92 GRACIE STREET NORTH MELBOURNE VIC 3051 T: 1800 555 600

W: www.accesshardware.com.au E: online@accesshardware.com.au Access Hardware started as an architectural hardware and locksmith business in 1975. If you manage a commercial, residential, government or industrial site, we can help with security upgrades and maintenance programs. Our branches are in most capital cities and we operate a mobile locksmith service fleet from each branch.

Access Holdings International – B48 UNIT 11, 7-9 PERCY STREET AUBURN NSW 2144 T: 1300 220 500

W: www.ahiholdings.com E: access@ahiholdings.com

ACTIVDESK – F38 FACTORY 9/7-11 RODEO DRIVE DANDENONG SOUTH VIC 3175 T: 03 9706 9022

W: www.activdesk.com.au E: sales@activdesk.com.au ActivDesk, a division of AME System, has been manufacturing sit/stand desk solutions in Australia for over 20 years. With the recent addition of expandable framing, sit to stand desk top units and superior cable management solutions, the Activdesk product range is sure to enhance your working life.

Adams Pest Control – B16 W: www.adamspestcontrol.com.au E: info@adamspestcontrol.com.au A leader in commercial and industrial pest control since 1944, Adams Pest Control is celebrating 75 years in business. It offers best pest prevention services to keep offices, commercial and apartment buildings, hospitals, hotels, restaurants and government buildings clean from all pests. Our experts can inspect your buildings and provide cost-effective pest removal services.

Advanced Group – A23 248 CHELTENHAM ROAD KEYSBOROUGH VIC 3173 T: 1300 665 499

W: www.advancedgroup.com.au E: sales@advancedgroup.com.au Sign manufacturer, industrial safety supplies specialist and roadside/car park safety shop. We make custom signs, road signs and safety signs.

Access Holdings International (AHI) is a global supplier of an extensive range of vertical access man lifts ranging from 3.8to 20-metre working heights. We offer high quality, innovative and custom made products at a competitive price.

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AESC – C35

Aquaclear – C13

Australian Defibrillators – C32

326 WILLIAM STREET MELBOURNE VIC 3000 T: 03 9328 2022

1 CONCORDE CRESCENT WERRIBEE VIC 3030 T: 03 9741 3131

UNIT 12, 64 TALAVERA ROAD MACQUARIE PARK NSW 2113 T: 1300 DEFIBS (333 427)

E: nrooks@aesc.com.au

W: aquaclear.com.au E: rob@aquaclear.com.au

W: www.aeds.com.au E: info@aeds.com.au

At Aquaclear, we specialise as the leading sales and service provider for all brands of water filter taps nationally. We supply, install, rent, service and offer maintenance programs for all instant, boiling, chilled, ambient and sparkling filtered drinking water units. `Best Brands, Best Service.´

Australian Defibrillators provides the complete end-to-end solution for defibrillators, emergency equipment service and training. Our 24/7 monitored emergency defibrillator cabinet solutions and response systems are based on 40 years’ experience and, with over 150,000 AED cabinets installed worldwide, we now also offer Sigfox IoT communications. We offer all brands of equipment, consumables, full field service, system monitoring and nationally accredited training.

AESC provides independent property risk and fire compliance management services. We are customer focused, develop successful partnerships based on trust and foster long-term relationships built on respect and demonstrated results. Our experience and expertise enables us to deliver value results to customers from project commencement through ongoing compliance management.

ASSA ABLOY Entrance Systems – E16 AMR Live – H22 T: 03 9726 6693

UNIT 4, 18-22 WINTERTON ROAD CLAYTON VIC 3168 T: 03 8540 4300

W: www.amrlive.com.au E: info@amrlive.com.au

W: www.assabloyentrance.com.au E: craig.kennedy@assaabloy.com

AMR Live’s INAIRTM Continuous Indoor Air Quality (IAQ) monitoring solution provides 24/7 monitoring of a building’s indoor air. The INAIRTM solution consists of sensors throughout a building, connected wirelessly to a cloud-based system. INAIRTM automatically produces monthly report emails and instant notification via SMS if an indoor air quality incident occurs.

ASSA ABLOY is the world’s most comprehensive supplier of entrance automation. We take a holistic approach to the flow of people and goods, creating solutions with the best possible balance of cost, quality and lifetime performance. ASSA ABLOY supports you all the way from design and installation to maintenance and modernisation.

API Rope Access Services – D44

Asset Support Group Pty Ltd – E37

30/131 HYDE STREET YARRAVILLE VIC 3013 T: 0449 636 751

91 HARTNETT DRIVE SEAFORD VIC 3198 T: 03 9776 9925

W: www.apirope.com E: sean@apirope.com

W: www.assetsupportgroup.com.au E: sales@assetsupportgroup.com.au

Based in Melbourne, API works closely with clients to tailor work that suits clients’ individual and specific needs. Our highly trained professional staff deliver a range of rope access services while focusing on safety, efficiency and quality service. We deliver on our brand promise: `Reliable Excellence, Every Job Every Time.´

Compliance testing specialist – utilising state-of-the-art data capture and reporting capabilities to provide a high level of customer service and rapid response.

Australian Facilities Group – D35 2/2 JINDALEE PLACE RIVERWOOD NSW 2210 T: 1300 782 387

W: www.facebook.com/AustralianFacilities-Group E: tbosden@ausfg.com Australian Facilities Group prides itself on its integrity and high ethical standards, aiming to develop trusted business partnerships through the provision of professional services, and qualified and dedicated staff.

Australian Refrigeration Council (ARC) – E36 L1, 818 WHITEHORSE ROAD BOX HILL VIC 3130 T: 1300 884 483

W: www.arctick.org E: enquire@arctick.org The ARC administers refrigerant handling licences and refrigerant trading authorisations on behalf of the Australian Government, to technicians in the refrigeration/air-conditioning industry.

34 | #TotalFacilities | 18–19 April 2018

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Australian Security Technology Pty Ltd – B9 21/128 STATION ROAD SEVEN HILLS NSW 2147 T: 02 8020 5555

W: www.astpl.com.au E: sales@astpl.com.au AST supplies solutions for key and asset management to a range of facility management companies both in Australia and New Zealand.

Beacon Solar – G22

BELIMO Actuators Pty Ltd – G30

Birrus Matting Systems – E38

12 ENTERPRISE COURT MULGRAVE BUSINESS PARK MULGRAVE VIC 3170 T: 1300 464 424

60 GAINE ROAD DANDENONG SOUTH VIC 3175 T: 03 9701 2544

E: sales.pacific@belimo.ch Belimo is the global market leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air-conditioning systems. Actuators, control valves and sensors make up the company’s core business. Belimo delivers more than just products. We support our customers with innovative, efficient and energy-

140 FULTON DRIVE DERRIMUT VIC 3030 T: 1300 237 652

optimising solutions and bring success to both our customers and ourselves.

W: www.beaconsolar.com.au E: solarsales@beaconsolar.com.au

BIBO Water Pty Ltd – D10

With over 10 years of industry experience, Beacon Solar specialises in large-scale commercial solar systems and energy efficiency initiatives, designed to reduce our clients’ operating costs and impact on the environment.

101 GRAFTON STREET, TOWER 2 LEVEL 14 BONDI JUNCTION NSW 2022 T: 1300 002 426

W: bibowater.com.au E: sales@bibowater.com.au

BUILDING 215, 122 LANG ROAD, THE ENTERTAINMENT QUARTER SYDNEY NSW 2021 T: 0455 093 115

BIBO Water Bar is the latest high-tech filtered, purified, chilled and boiling water system for offices and homes. This stunning benchtop water dispenser comes in 10 designer colours and is easily plumbed in, but does not require waste, so can be located in kitchens, meeting rooms, receptions and activity areas.

W: www.beangivingoffice.com.au E: aritchie@foodco.com.au

Billi Pty Ltd – B26

BeanGiving Office – E9

BeanGiving is a social enterprise. It delivers solutions that activate innovation and giving within the workplace. BeanGiving Office delivers everything from office espresso coffee machines with baristas via superautomatic machines to valet services, milk delivery, office design and catering. A national yet flexible solution.

42 LUCKNOW CRESCENT THOMASTOWN VIC 3074 T: 0432 626 699

W: www.billi.com.au E: tiani.willison@billi.com.au Proudly Australian made and owned, our state-of-the-art manufacturing facilities are located in the heart of Melbourne, Victoria. Our in-house research and development team works side by side with our highly skilled technicians and innovations department to deliver superior instant filtered water systems locally and around the world.

W: www.birrusmatting.com.au E: melissa@birrusmatting.com.au Birrus is synonymous with style and quality. Our mats come in a large range of colours to suit any décor. We also have an impressive range of surface mounted matting, tactiles and stair nosings. Our manufactured matting comes with a 10year warranty and we have distributors in each state.

Blue Pod Coffee Co – A10 UNIT 1, 3 FAIGH STREET MULGRAVE VIC 3107 T: 03 8581 7000

W: www.bluepod.com.au E: olivia.hawkins@bluepod.com.au The Blue Pod Coffee Company is a privately owned, Australian company. We are proud to offer state-of-the-art, Italian designed machines that make delicious, authentic coffee at the push of a button. Our coffee machines for offices are fitted to provide only the best, which is why we stock Lavazza Coffee exclusively.

Did you know… that the average Australian office is on average two degrees colder than it should be for efficency? This can decrease congnitive function and hinder employee output. Find out more about juggling HVAC efficiency in the session 'Controlling the building to reduce costs and complaints'. See page 17 for more sessions.

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Blygold Oceania – H36 23 ALLOY STREET YATALA QLD 4207 T: 1300 271 115

W: www.blygold.com.au E: info@blygold.com.au Blygold stops corrosion in HVAC & R units from occurring by cleaning and coating new and existing heat exchangers with our unique anti-corrosion products. As a result, you save substantially on your energy expenses and capital costs through doubling the lifespan of the coils.

Clorox Professional Products Company – C16 LEVEL 3, 10 HERB ELLIOTT AVENUE SYDNEY OLYMPIC PARK NSW 2137 T: 1300 731 030

W: www.cloroxprofessional.com.au E: sales.orders@clorox.com

Cobra Electric Fencing – H12 PO BOX 9 YARRAMBAT VIC 3091 T: 0413 901 007

W: www.cobraelectricfencing.com.au E: sales@cobraelectricfencing.com.au

As a brand market leader in a number of grocery categories, our products are found in homes and businesses across Australia. From cleaning essentials Chux and Clorox, to cooking staples Glad, OSO and Kingsford Charcoal, to our sustainable, natural skincare Burt’s Bees – we’re passionate about our products and how they help Aussies live better lives.

Introducing Cobra Electric Fencing, providing security solutions to industrial and commercial properties. Perimeter fencing and gates are your first line of defence against intruders and, by upgrading to electric fencing, it becomes the ultimate security barrier. Featuring visual, physical and audible deterrents, the wire structure can be monitored remotely or by on-site security.

2/333 KING WILLIAM STREET ADELAIDE SA 5000 T: 0449 225 637

Club Car – E14

CoreNet Global Australia Chapter – E8

W: www.buddy.com E: info@buddy.com

45-47 VENTURA PLACE DANDENONG SOUTH VIC 3175 T: 1800 258 2227

LEVEL 13, 135 KING STREET SYDNEY NSW 2000 T: 02 8973 7415

W: www.clubcar.com E: kevin_gates@clubcar.com

W: australia.corenetglobal.org E: australiachapter@corenetglobal.org

An Ingersoll Rand business, Club Car is the world’s leading manufacturer of lightweight transportation and utility vehicles and GPS management systems. Supported by a nationwide distribution network, Club Car is best placed to provide solutions to all of your transportation challenges.

CoreNet Global is the world’s leading professional association for corporate real estate (CRE) executives with strategic responsibility for the real property used by multinational corporations for their own operations.

SUITE 9/758 BLACKBURN ROAD CLAYTON VIC 3168 T: 03 9642 1847

CMS Electracom – B30

W: www.clientskey.com E: support@clientskey.com

24 BINNEY ROAD KINGS PARK NSW 2148 T: 1300 159 159

LEVEL 2, 51 RUNDLE MALL ADELAIDE SA 5000 T: 08 8410 6639

Buddy Platform – F22

Buddy Platform Limited is a leading technology company in the Internet of Things (IoT) market. Our key service, Buddy Ohm, is a complete and low-cost solution for natural resource monitoring in buildings. Buddy Ohm provides new insights for facilities managers to drive down monthly resource spending.

CLIENTSKEY PTY LTD – C14

Field service managementand work order software.

W: www.cmselectra.com E: sales@cmselectra.com Since 1979, CMS Electracom has offered a wealth of design, manufacture and distribution expertise in modular wiring and power solutions, with a unique ability to fulfil special client requirements by developing customised products. CMS offers a range of modular wiring and power solutions for the commercial sector and is committed to continued product innovation

Daelibs – G7

W: www.daelibs.com.au E: connect@daelibs.com.au Daelibs leverages IoT to provide spatially aware solutions to automate workforces. Our platform knows where your people are and the conditions of their environment via IoT sensors. Cognitive systems automatically dispatch the nearest qualified person. Improved coordination, less manpower, higher transparency and insightful analytics is how you benefit.

36 | #TotalFacilities | 18–19 April 2018

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DarDeck Safety Systems – F8

DMA SUPPLIES PTY LTD – F35

Duralift – D37

3/15 TAREE STREET BURLEIGH HEADS QLD 4220 T: 07 5511 1411

PO BOX 1559 EAST DONCASTER VIC 3109 T: 03 9874 4937

45 MERRINDALE DRIVE CROYDON SOUTH VIC 3136 T: 1300 580 580

W: dardeck.com E: enquiries@dardeck.com

W: www.dmasupplies.com.au E: info@dmasupplies.com.au

W: www.duralift.com.au E: admin@duralift.com.au

DarDeck is a revolution in accessing low heights safely. This clever platform provides the convenience of a step-stool/ ladder with the safety features of a podium step. With litigation on the rise, every work environment has no excuse for not providing a safer method of accessing low heights. The DarDeck offers the perfect answer to cost-risk analysis.

DMA Supplies and Fire Safety provides staff training as wardens at all levels from chief warden down. We also supply and develop the following: emergency management plans, evacuation diagrams, wardens’ identification vests and caps, emergency control centre tabards, evacuation packs, training courses for wardens, bomb threats and practical evacuations.

Access equipment hire, scissor lifts, knuckle booms, forklifts, mast lifts, duct lifts and more. We ensure you can work at heights efficiently and safely.

dawsonspest.com.au – E32 175 FAIRBAIRN ROAD SUNSHINE VIC 3020 T: 03 9222 2222

W: www.dawsonspest.com.au E: helpdesk@dawsonspest.com.au Dawson’s provides pest control solutions to many businesses and commercial sites for various pest problems. We will work in partnership with you to keep your business safe, reducing the risk of product contamination. We offer Integrated Pest Management Programs that are specifically tailored to suit your business.

dormakaba Australia – C1 HEAD OFFICE: 46-52 ABBOTT ROAD HALLAM VIC 3803 T: 1800 675 411

W: www.dormakaba.com.au E: info.au@dormakaba.com Dorma and Kaba are now dormakaba. Our merger underscores our passionate commitment to you, our customer. We offer products, solutions and services for secure access to buildings and rooms – now all from a single source.

UNIT 48 NUNAWADING VIC 3131 T: 1300 836 363

E: hello@allaboutvending.com.au For over a decade, we have provided an efficient and reliable vending service to hundreds of companies. Equipped with up-to-date payment and monitoring technologies, we are your one-stop vending service centre – providing you with a variety of healthier snacks, drinks and fresh food options.

8-10 MANGROVE LANE TAREN POINT NSW 2229 T: 1800 426 337

W: www.dyson.com.au/forbusiness E: aucommercial@dyson.com Dyson is a leading global technology company, committed to developing breakthrough technology and solving the problems others ignore – from inventing the word’s first bag less vacuum cleaner, to hand dryers that use 690-kilometre sheets of air, powerful LED lighting technology, a completely rethought hair dryer and bladeless fans, heaters, humidifiers and intelligent air purifiers.

E.D. Oates Pty Ltd – B36 T: 03 9355 6900

Dulux – A7 Delightfull Vending– A5

Dyson – D2

E: customerservice@oates.com.au

T: 132 525

W: www.dulux.com.au E: dulux.customer.service@dulux.com.au DuluxGroup is a manufacturer and marketer of products that protect, maintain and enhance the spaces and places in which we live and work.

Oates is an Australian company supplying professional quality cleaning products for the home and industry for over 85 years. With an extensive national warehousing network and experienced sales force, Oates prides itself on delivering the highest level of quality products with national service.

Did you know… that the cost of battery storage in Australia could fall to within $0.10 per killowatt-hour in the next five to 10 years? More access to batteries means less stress on the network, delivering cost savings and minimising potential blackouts. Electrify your energy knowledge with a range of energy focused sessions in the Speaker Series. See page 15 for more sessions.

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Edge Electrons – F22

Ellis Air – F2

Esafe Services Pty Ltd – C30

1/17 PATRICK STREET RICHMOND VIC 3121

1 CHIFLEY DRIVE MOORABBIN AIRPORT VIC 3194 T: 03 9552 5200

561 CHURCHILL ROAD KILBURN SA 5084 T: 0404 099 757

Edge Electrons develops leading technology solutions that help to substantially cut energy costs and improve power quality, while having a positive impact on the environment. With a team of industry experts that has worked across the global power industry, Edge Electrons is well-placed to help businesses, households and individuals save money on their ever-increasing electricity bills. For more information, visit the website.

W: www.ellisair.com.au E: ellis@ellisair.com.au

W: www.esafe.com.au E: maurov@esafe.com.au

Established in 1964, Ellis Air Conditioning has a long history of successfully completing customers’ projects, and with more than 50 years in the industry, is a leader in climate control. We take a professional approach to developing innovative and cost-effective solutions to meet our clients’ needs, which now includes digital services.

Esafe services offers a complete computerbased service of combining WHS (workplace health and safety), testing and tagging of portable electrical equipment. Our cost-effective service takes the guesswork out of mandatory electrical compliance testing, ensuring that every piece of electrically operated equipment is identified, tagged and fully tested according to Australian Standard AS/NZS 3760.

Efficiency Matrix Pty Ltd – F51

Emerald Planet – H29

14 ONDINE DRIVE WHEELERS HILL VIC 3150 T: 03 9005 7077

2/29 MITCHELL RD, BROOKVALE NSW 2100 T: 02 9466 6000

W: www.edgeelectrons.com

W: www.efficiencymatrix.com.au E: sales@efficiencymatrix.com We provide products and services to optimise the energy efficiency of both residential and commercial buildings. Our work involves: architectural review during the design phase, conducting air-tightness testing, reporting, inspections, diagnostics and recommending building remediation to optimise the building envelope, thereby significantly minimising heating and cooling costs.

E: sales@emeraldplanet.com.au Emerald Planet is a leading manufacturer and distributor of specialist energyefficient solutions designed for Australia’s carbon abatement markets (VEET, ESS, EEIS, REES). We have deep expertise in LED lighting for commercial, industrial and residential applications, along with innovative smoke alarm and weather sealing solutions. Energy Action – B29

EKA CyberLock – A14

LEVEL 5, 56 STATION STREET PARRAMATTA NSW 2150 T: 1300 553 551

14 JOHN HINES AVENUE MINCHINBURY NSW 2770 T: 1300 722 311

W: www.energyaction.com.au E: laura.attard@energyaction.com.au

W: www.ekasecurity.com.au E: sales@ekasecurity.com.au EKA CyberLock is a unique key-centric access control solution offering traditional access control for doors, gates, cabinets and padlocks etc. Benefits are audit trails, key-control, access schedules, easy installation, minimal maintenance, scalability, affordability and the userfriendly interface. EKA CyberLock is a fantastic solution for commercial and remote sites, and includes a number of IP rated products.

Energy Action is Australia’s leading independent energy management technology and services firm, offering comprehensive buying and management services aimed at reducing energy usage and saving businesses money. Engage with Energy Action for all aspects of energy management, reverse auction for contract purchase, audits, NABERS, sustainable options and government submissions for grants.

EVVA Masterkey Systems – A14 14 JOHN HINES AVENUE MINCHINBURY NSW 2770 T: 1300 007 007

W: www.evva.com.au E: sales@evva.com.au EVVA Masterkey Systems offers a range of high and maximum security options. These include 3KS, 4KS, DPS and EPS. Features include up to 133 million possible lock-opening combinations, allowing the implementation of complex security hierarchies, patent-protection, SCECapproval and cylinders that are highly resistant to dirt, grit, bumping and picking.

EziCleen Surface Protection – A30 PO BOX 4016 CROYDON HILLS VIC 3136 T: 1300 146 136

E: sales@ezicleen.com.au EziCleen is a trademark-protected company and is 100 percent Australian owned and operated. We have a reputation for delivering surface treatments on indoor and outdoor surfaces, cutting maintenance costs along with maintaining superior levels of customer service. Our applicators hold professional accreditation to apply Diamon-Fusion® and Sure Seal® Stone Sealer protective coatings.

38 | #TotalFacilities | 18–19 April 2018

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Fire Rating Solutions – C36 7-11 CROMWELL STREET COLLINGWOOD VIC 3066 T: 0428 868 038

W: www.fireratingsolutions.com.au E: bonnien@frsaust.com.au A recognised industry leader with over 27 years’ experience, Fire Rating Solutions (FRS) provides a wide range of quality passive fire protection maintenance and audit services to the commercial building and construction sector, ensuring infrastructure projects and buildings come in on time, and are up to code and maintained at all times.

FM Magazine – G48 LEVEL 14, ST KILDA ROAD TOWERS 1 QUEENS ROAD MELBOURNE VIC 3004 T: 03 9948 4900

W: www.fmmagazine.com.au E: fmadvertising@niche.com.au Facility Management magazine is the leading voice for an industry that turns over $20 billion a year. The readership of the magazine comprises facilities management professionals who are responsible for the performance, efficiency and function of the Australian built environment.

Formfile Records Management Group – F9

GECA (Good Environmental Choice Australia) – H42

22 NORTH DRIVE, 236 EAST BOUNDARY ROAD BENTLEIGH EAST VIC 3165 T: 03 9575 6666

SUITE G01, 15 BELVOIR STREET SURRY HILLS NSW 2010 T: 02 9699 2850

W: www.formfile.com.au E: info@formfile.com.au Whether your business documents are paper-based or digitally produced, Formfile offers a complete suite of specialist services that allows organisations of every kind to more efficiently store, manage and access their records; and systematically ensure that, throughout the entire document life cycle of ‘creation to cremation’, full compliance is maintained with strict Australian regulatory requirements.

Fresher Breath – F49 PO BOX 21144 LITTLE LONSDALE STREET MELBOURNE VIC 8011 T: 03 8658 0771

E: info@fresherbreath.com.au We offer an innovative health and wellness solution that provides your tenants, staff and customers with the convenience to refresh during their busy days. We provide mouthwash, cups and dental floss in one small, stylish, bathroom-wall mounted station as used by some of the top companies in Australia.

W: www.geca.eco E: paula@geca.org.au GECA is a purpose driven, not-for-profit that provides solutions for sustainable consumption and production. We run Australia’s only independent, not-forprofit, multi-sector, ecolabelling program. GECA Certification can contribute to green building programs in Australia and globally and its product database is linked to many procurement sites across many sectors.

Gerflor Australasia Pty Ltd – D31 17 CATO STREET HAWTHORN VIC 3123 T: 1800 060 785

W: www.gerflor.com.au E: calphine@gerflor.com.au Gerflor is a recognised world leader in resilient flooring surfaces. The diverse Gerflor product portfolio provides lowmaintenance, high-performance floor and wall protection systems. Recyclable safety flooring, loose lay systems, Green Tag certified, multipurpose and elite indoor sports surfaces are part of the Gerflor offer.

FMClarity – H11 FSI – Concept Evolution – F4 SUITE 16, 585 LITTLE COLLINS STREET MELBOURNE VIC 3000 T: 03 8376 6333

W: fmclarity.com E: contact@fmclarity.com Inspired by 15 years of direct experience in commercial property management, FMClarity was born from the frustrations of dealing with inadequate and overlycomplex systems and the desire to do better. FMClarity has a single mission: to create super simple, intuitive software that makes the job of managing facilities easier.

LEVEL 30, 345 QUEEN STREET BRISBANE QLD 4000 T: 07 3264 5163

W: www.fsifm.com.au E: info@fsifm.com.au Concept Evolution is a completely webbased CAFM (computer-aided facility management) solution that merges powerful functionality with sophisticated technology to extend facilities management across borders, and optimises process efficiency, accuracy and productivity throughout the life cycle. With its standard web browser, it is straightforward to use and gives a single, integrated cross-portfolio view of facilities and maintenance activities, schedules and contracts.

Global GreenTag International Pty Ltd – A33 60 BURRAI STREET MORNINGSIDE QLD 4170 T: 1300 263 586

W: www.globalgreentag.com E: admin@globalgreentag.com Global GreenTag International simplifies the selection of sustainable products for the green building, interiors and infrastructure sectors using Global GreenTag Cert, one of the most scientifically advanced certification systems in the world, assessing and ranking products through leading LCA (life cycle assessment)based product ecolabelling, rating, EPD (environmental product declaration) and product health declaration (PhD) programs.

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Grace – F44

Hako Australia – D42

Hikvision – F16

4 TUCKS ROAD SEVEN HILLS NSW 2417 T: 1300 164 608

90 WETHERILL STREET SILVERWATER NSW 2128 T: 1800 257 221

W: www.grace.com.au

W: www.hakoaustralia.com.au E: hksales@hakoaustralia.com.au

UNIT 5, 2 EDEN PARK DRIVE, MACQUARIE PARK SYDNEY NSW 2113 T: 02 8599 4233

Grace provides a diverse range of comprehensive services to businesses, government departments and private individuals. Our services include: business services (office and commercial relocations, asset management, and furniture, fittings and equipment services) and information management (document storage, digital information management solutions, document destruction and information management consultancy). Additional services include removals, fine art and mobility services.

Greenspeed Australia Pty Ltd – H40 PO BOX 29 GYMEA NSW 2232 T: 02 9531 8550

W: www.greenspeedaustralia.com.au E: info@greenspeedaustralia.com.au Greenspeed Australia offers high-quality, innovative microfibre products to the healthcare and commercial cleaning industries. Our wide range offers customised microfibre products for all surfaces and a variety of applications. Greenspeed Australia has the only GECA (Good Environmental Choice Australia) certified microfibre range – ideal for the healthcare and commercial cleaning industries.

Groundfloor – H9 Level 6, 58 Clarendon Street East Melbourne VIC 3002 T: 0448929405 W: www.groundfloordelivery.com E: info@groundfloordelivery.com Delivery management systems are the new necessity of the e-commerce revolution. Groundfloor’s smart electronic parcel lockers are designed for highdensity residential and commercial office environments and enable a secure, first-time delivery every time. All couriers deliver straight into the Groundfloor; recipients receive a real-time notification to retrieve parcels at their convenience.

Hako manufactures equipment for effective and productive cleaning. Mostly manufactured in Germany, products are built tough and reliable to ensure long life and great results. Peace of mind and happy clients! The Hako team draws on substantial industry experience to help you achieve your housekeeping goals. Hako – clean ahead!

HARCOR – H30 UNIT 3/ 1 SKYLINE PLACE FRENCHS FOREST NSW 2086 T: 02 9454 4200

W: www.harcor.com.au E: sales@harcor.com.au Harcor is Australia’s first dedicated and most relied upon security seals business, providing customers with security seals and access control products. Harcor offers expert customer service as a result of its dedicated focus and expertise in providing tailored solutions across various industries and applications.

W: www.hikvision.com.au E: linke6@hikvision.com Hikvision is the world’s leading provider of innovative video surveillance products and solutions, with products covering network cameras, analogue and HD CCTV cameras, DVR/NVRs and video encoders. Solutions are bespoke to customer needs in various vertical markets, including public security, transportation, education, healthcare, financial institutions, energy and intelligent buildings.

Hochiki Australia Pty Ltd – C15 BLOCK Y UNIT 1, 391 PARK ROAD REGENTS PARK ESTATE REGENTS PARK NSW 2143 T: 02 9738 5566

W: www.hochikiaustralia.com E: sales@hochikiaustralia.com Hochiki Australia was established to support a network of distributors throughout the Australian, New Zealand, Papua New Guinea and Fijian markets.

Honeywell Building Solutions – G1 Hendry – G16 LEVEL 4/90 COLLINS STREET MELBOURNE VIC 3000 T: 1800 875 371

W: www.hendry.com.au E: info@hendry.com.au Hendry is a national built-form advisory firm specialising in: risk mitigation, statutory compliance, asset optimisation and future-proofing. Drawing from sensor, biometrics technologies, drones and senior building, engineering and safety professionals, Hendry delivers a whole-oflife approach to asset optimisation. Also covered are safety measures, emergency planning, building surveying, fire engineering and condition auditing.

3/2 RICHARDSON PLACE NORTH RYDE NSW 2113 T: 02 9353 5000

W: www.buildingsolutions.honeywell.com E: APCommunications@honeywell.com Honeywell is a global leader in design, installation, commissioning and maintenance of systems promoting safety, security, comfort, productivity and energy efficiency. Our technology and services enable thousands of critical facilities across a variety of verticals, including commercial buildings, government facilities, airports, integrated resorts, educational and healthcare campuses.

40 | #TotalFacilities | 18–19 April 2018

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Humanscale – C29

ineni Realtime – G31

T: 0408 523 716

LEVEL 5, 68 WENTWORTH AVENUE SURRY HILLS NSW 2010 T: 0404 831 141

W: www.humanscale.com E: mjenkins@humanscaleglobal.com Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office solutions – including self-adjusting seating, sit/stand desks, monitor arms and task lighting – inspire movement and support the user in their every posture

Hux Pty Ltd – G29 G.05 10 ELIZABETH STREET KENSINGTON VIC 3031 T: 03 8687 2148

W: www.huxconnect.com E: info@huxconnect.com Hux provides stand-alone technology solutions to help building operators understand and optimise their buildings. Our centralised platform means operators can get consistent reporting across any number of buildings in their portfolio for the first time. Low-cost, distributed sensors can give you affordable access to the new building wellness paradigms.

iCLEAN FACILITY SERVICES – H26 18A ASHBY GROVE EAGLEMONT VIC 3084 T: 0407 338 463

W: www.icleanfacilityservices.com.au E: jenny@icleanfs.com.au You know how frustrating it can be when a cleaning company promises the world, but doesn’t walk their talk? Well, with iClean you will have a fresh and clean facility after each service or we will pay you twice the service cost. Want to know more? Come and ask us.

W: www.ineni.co E: enquiries@ineni.co A specialist in creating engaging digital building interfaces for use throughout a development’s life cycle.

Innovative Polymers Pte Ltd – G36 5 YISHUN INDUSTRIAL STREET 1 #07-02 NORTH SPRING BIZHUB SINGAPORE 768161 T: 6844 0805

W: www.innovativepolymers.com E: mark.choo@innovativepolymers.com Innovative Polymers took up the challenge to involve, contribute and develop a green technology product in gradual small but concrete steps. With this drive to adopt a green initiative, DeCaIon (DCI) was introduced to help reduce carbon emissions/carbon footprints through efficient cooling water management in energy, water, maintenance and chemical savings.

Intelligent Security Integration – H49 6 WESTSIDE AVENUE PORT MELBOURNE VIC 3207 T: 03 9682 2147

W: www.isiaust.com.au E: info@isiaust.com.au Intelligent Security Integration (ISI Aust) is the exclusive reseller of Eagle Eye Networks and Brivo Inc cloud-based electronic security products in Australia. We specialise in the design and integration of state-of-the-art, multifaceted cloudbased security, as well as the development of Rapid Scout mobile surveillance solutions.

INTERLOC LOCKERS AND SECURITY – F36 UNIT 5, 89 DERBY STREET SILVERWATER NSW 2128 T: 02 8737 8100

W: www.interloc.com.au E: lynn@interloc.com.au Interloc Lockers and Seating is an industry leader in the design, manufacture and supply of premium quality timber laminate, steel and plastic lockers, and bench seating. With modern designs and locking systems, Interloc can transform your school change room with standard or customised fitouts to suit your needs.

International Security Control Solutions (ISCS) – B14 UNIT 3, 4 NARABANG WAY BELROSE NSW 2085 T: 02 9450 6500

E: sales@ISCS.com.au Positive identification is key to facility security and is the speciality of ISCS. Access control and CCTV integrations from ISCS, together with high security credentials, are providing local and global security managers with complete control of their sites, while also delivering a range of additional efficiency and administration benefits.

ISM Interiors Wet Area Partitions – E10 24-30 HALSEY ROAD AIRPORT WEST VIC 3042 T: 03 8673 6900

W: www.isminteriors.com.au E: vamseeg@isminteriors.com.au Since 1996, ISM Interiors has delivered custom engineered commercial and architectural joinery to corporate, education, retail and government industries Australia wide. Through our wet area joinery division, we offer a range of functional toilet partitions, shower partitions, vanities and mirrors for commercial wet area fitouts.

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Kaivac – H16

Kcrown – G9

LSC Security Supplies – A22

PO BOX 63 PEAKHURST NSW 2210 T: 1800 774 559

1 PRESTIGE DRIVE CLAYTON SOUTH VIC 3169 T: 1800 527 696

140-158 DRYBURGH STREET NORTH MELBOURNE VIC 3051 T: 03 9329 7222

W: www.spillz.com.au E: office@spillz.com.au

W: www.kcrown.com.au E: customercare@kcrown.com.au

E: info@lsc.com.au

Kaivac develops science-based hygienic cleaning systems that protect the health of building occupants while raising the value of cleaning operations. Kaivac continually searches for new ways of solving old problems, resulting in several breakthrough products, including the Omniflex range, that we believe will change the face of the industry.

Kcrown. Smart Washroom Solutions. We combine eco-friendly and sustainable paper products with cutting edge sensor technology that provides dynamic, realtime, automated management of your washroom consumables – toilet tissues, paper towels and even notifications when bins need to be emptied.

Only LSC has everything you need to get the job done. From mechanical locking products through to cutting edge electronic security solutions, LSC has the widest security range in Australia. Visit LSC at Total Facilities to see thelatest products from global security heavyweights such as HID Global, Dahua Technology and Creone.

Klean Air Australia – E49

Magnetite (Australia) Pty Ltd – A19

Kärcher Australia – E22 40 KOORNANG ROAD SCORESBY VIC 3179 T: 1800 675 714

W: www.karcher.com.au E: sales@au.karcher.com Kärcher Australia is the world’s biggest manufacturer of cleaning machines. Kärcher Australia has grown enormously over the years, with numerous Kärcher stores, dealers and dealer partners nationally. As the global market leader in cleaning technology, our aim is to continue to be characterised by ingenuity, top performance and innovative problem solving.

Kastle Systems Australia – C2 2 LINCOLN STREET LANE COVE NSW 2066 T: 02 9428 7000

W: www.kastle.com E: rmuscat@kastle.com.au What makes Kastle exceptional is our focus on security as a managed service. It’s all we do, and all we’ve ever done. We have built our company on the belief that the most effective approach is a complete one: because we engineer, install, monitor and maintain your system, we are invested in its end-to-end performance.

5/899 MOUNTAIN HIGHWAY BAYSWATER VIC 3153 T: 1300 663 103

50 HALSEY ROAD AIRPORT WEST VIC 3042 T: 1300 738 763

W: www.kleanair.com.au E: info@kleanair.com.au

W: www.magnetite.com.au E: info@magnetite.com.au

A dedicated split air-conditioning system cleaning service that guarantees to improve air quality resulting in a much healthier environment while reducing energy costs!

Magnetite specialises in acoustic and thermal window insulation. With extensive knowledge and experience in glazing requirements, we customise solutions for reducing noise and energy use in your existing building. Our commitment to excellence includes Green Star, to enhance communication and help deliver the best solution for your retrofit project.

Leda Security Products – E30 18 RELIANCE DRIVE TUGGERAH NSW 2259 T: 02 8413 3430

W: www.ledasecurity.com.au E: sales@ledasecurity.com.au Leda Security Products Pty Ltd (Leda), with its head office located at Tuggerah on the NSW Central Coast, has branches across Australia. The current Leda range centres on four core product areas – bollards, bicycle parking, gates and fencing, HVM (hostile vehicle mitigation) and high security products.

Main Building Group – F31 LEVEL 1, 530 LITTLE COLLINS STREET MELBOURNE VIC 3000 T: 03 9909 7242

W: www.mainbg.com.au E: info@mainbg.com.au Customers trust Main Building Group because of our ‘can do’ attitude and our dedication to providing a superior standard of renovation and maintenance services. All of our services are delivered at the highest standard of quality, at competitive prices and backed up by our expertise and experience in the building industry.

42 | #TotalFacilities | 18–19 April 2018

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McCormack – F32

METRA Australia – E26

NANOKOTE PTY LTD – F10

312-314 HODDLE STREET ABBOTSFORD VIC 3067 T: 03 9427 6000

9 NEWSOM STREET ASCOT VALE VIC 3032 T: 1300 638 722 87

6-8 ENGLAND STREET DANDENONG VIC 3175 T: 03 9768 3277

W: www.mccormack.com.au E: service@mccormack.com.au

W: www.metraaus.com.au E: admin@metraaus.com.au

W: www.nanokote.com.au E: admin@nanokote.com.au

McCormack specialises in the planned and reactive maintenance of facilities. Our services include, but are not limited to: building and carpentry works, plumbing and electrical services, painting and plastering, compliance and safety testing of workplace equipment, and lift maintenance.

METRA Australia develops and implements industry-leading innovative electronic locking and access control systems to customers across Australia. We offer a comprehensive and customised solution combining RFID (radio-frequency identification) access control, electronic locking for lockers, cashless vending and locker rental/management software that can be seamlessly integrated with thirdparty systems.

Nanokote is a global trailblazer in the field of nanomaterials, with a proven track record for over a decade. Headlining this success is the Proguard concrete coating designed for use on multi-level car parks, façades, floors and bridges – a patented, single coat application system direct to concrete without the need for a primer.

Melbourne Cleaning Supplies – C38 3 CATO STREET HAWTHORN EAST VIC 3123 T: 03 9880 7333

W: www.melbournecleaningsupplies.com E: pasquale@melbournecleaningsupplies. com.au MCS is a leading supplies business that specialises in a diverse range of cleaning products and equipment. Established in 1992, our business is built on honesty, integrity and reliability. We pride ourselves on customer service and providing quality products and service to our clients.

Method – D9 PO BOX 19121 COURTNEY PLACE WELLINGTON, NEW ZEALAND 6149 T: 0421 463 400

W: www.methodrecycling.com.au E: india@methodrecycling.com Method is the maker of beautiful recycling bins, designed and made in New Zealand. 2016 saw the successful launch of Method in Australia; since then it has partnered with customers in the UK and the US, inspiring workplaces internationally to make a visible change with open plan recycling.

Makita – G10

M innovation – G18

PO BOX 215 HORSLEY PARK NSW 2175 T: 1300 361 690

11 RAYS WAY PAKENHAM VIC 3810 T: 1300 916 082

W: www.makita.com.au E: Enquiries@makita.com.au

W: www.minnovation.com.au E: simonm@minnovation.com.au M innovation is an award-winning company that designs and develops Industrial IoT, M2M and Smart Cities technologies for deployment across the Asia-Pacific region. The company’s technologies include the acclaimed AlphaX Enterprise IoT engine, the MHM range of asset monitoring devices and its CompONE analytical and consulting services.

With 100-plus years of experience in advanced motor design, Makita is the innovation leader in power tools, commercial cleaning and outdoor power garden equipment. Makita’s vision is to constantly strive for innovation. It boasts the world’s largest range of products used on one battery platform, with over 160 powertools, commercial cleaning and garden products.

National Sweepers – F42

MyCompliance.me – A11

47-49 SOUTHERN ROAD MENTONE VIC 3194 T: 1300 132 947

SUITE 501 25 LIME STREET SYDNEY NSW 2000 T: 02 8278 9232

W: www.nationalsweepers.com.au E: info@nationalsweepers.com.au

W: www.mycompliance.me E: andrew.s@mycompliance.me MyCompliance.me is the simplest, most powerful compliance tool ever developed.

National Sweepers is a leader in industrial floor care equipment with a complete range of wet or dry, indoor and outdoor sweepers, scrubbers, combination machines, pressure washers and industrial vacuum cleaning solutions. It offers the largest rental fleet of casual and shortterm rental equipment in Australia, servicing all makes and models.

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Nilsen – D38

Plascare (Aust) Pty Ltd – D48

RG Floors – D47

UNIT 4, 3-5 GILDA COURT MULGRAVE VIC 3170 T: 1300 734 766

30 CULVERLANDS STREET HEIDELBERG HEIGHTS VIC 3081 T: 03 9458 5118

143/45 GILBY ROAD MOUNT WAVERLEY VIC 3149 T: 9548 8346

W: www.nilsen.com.au E: jimminissale@nilsen.com.au

W: www.vexospikes.com.au E: sales@plascare.com.au

W: www.rgfloors.com.au E: keith.sandler@rgfloors.com.au

Nilsen is a fourth generation family-owned electro-technology company founded in 1916 and a specialist in electrical construction, engineering, predictive and preventive maintenance, service and refurbishment of electrical assets, and data communications. An expert in the manufacture of power distribution systems, Nilsen is one of very few companies that offers its wide range of products and services Australia wide.

Distributor of VEXO bird spikes – a durable, humane bird deterrent solution, and Sharpsafe disposable sharps containers – a safer, smarter and more economical solution for sharps waste disposal.

We’ve got you covered. RG Floors is a commercial flooring specialist with over 35 years’ experience working within the building and property management industries. We have a team of project managers who are responsible for your projects from start to finish to ensure they occur without delay and to the complete satisfaction of all parties concerned.

Nuflow Technologies – E44 20 CENTRAL PARK AVENUE ASHMORE QLD 4214 T: 07 5597 1455

E: solutions@nuflowtech.com.au At Nuflow, we offer solutions to pipe problems without disruption to property or lifestyle. The innovative products we use for pipe relining are researched and developed by our team in our Australiabased lab and are proudly backed by a 50year warranty. Our philosophy is simple: it’s fixed when it’s Nuflow.

ORWAK Compactors – A40 250 HAMMOND ROAD DANDENONG VIC 3175 T: 03 8792 9777

W: www.OrwakCompactors.com.au E: info@OrwakCompactors.com.au ORWAK is a world leader in compaction and baling solutions for solid waste materials. Our compactors, baling systems and briquette presses make waste management more efficient and more profitable.

Rapid Test Systems – B44 80 PATTERSON ROAD BENTLEIGH VIC 3204 T: 1300 78 1300

W: www.rapidtestsystems.com.au E: sales@rapidtestsystems.com.au Test RCDs eliminating the risk of arc flash or electrocution, saving time and money. Installing Rapid Test into the switchboard allows you to test power and lighting RCDs wirelessly with the push of a button. Upload data to an asset portal helping manage your compliance in a few mouse clicks.

Rentokil Initial – A8 UNIT A1, LIDCOMBE BUSINESS PARK 3-29 BIRNIE AVENUE LIDCOMBE NSW 2141 T: 02 9395 0571

W: www.rentokil-initial.com.au E: au-marketing@rentokil-initial.com Rentokil Initial operates under the brands Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our commitment to research and development makes Rentokil Initial one of the most innovative service companies in the world, enabling us to deliver a wide range of tailored services to businesses of all kinds.

Rhino Linings Australasia – A39 39 ACTIVITY CRESCENT MOLENDINAR QLD 4214 T: 07 5585 7000

W: info@rhinolinings.com.au E: www.rhinolinings.com.au Recognised as a global leader in spray applied protective coatings for a wide variety of automotive, residential, commercial and industrial applications, Rhino Linings’ comprehensive product range now includes the Rhino ArmaFloor range of flooring systems for garages, patios, decks and more, for the home and commercial properties.

RISSafety Pty Ltd – C21 3/86-88 WESTERN AVENUE TULLAMARINE VIC 3043 T: 03 9330 4911

W: www.rissafety.com E: graham.farrey@rissafety.com RIS provides an extensive range of services to improve the safety of people working at heights and in confined spaces, on any structure. We have a wealth of experience in designing, manufacturing, installing and inspecting any requirement to keep all people safe on your site.

44 | #TotalFacilities | 18–19 April 2018

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Schindler Lifts Australia Pty Ltd – D16

Shine On – A29

Skyline Landscape Services – D13

36-38 LORD STREET BOTANY NSW 2019 T: 02 9931 9900

SUITE K109, 63-85 TURNER STREET PORT MELBOURNE VIC 3207 T: 1300 013 648

35 LIBERTY ROAD HUNTINGWOOD NSW 2148 T: 1300 669 949

E: schindlersales@au.schindler.com

W: www.shine-on.com.au E: natalieh@shine-on.com.au

E: colin@skylinelandscape.com.au

Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services.

Schneider Electric Energy and Sustainability Services – H21 LEVEL 4, 99 KING STREET MELBOURNE VIC 3000 T: 03 9611 3035

Shine On is an energy efficiency specialist that upgrades commercial businesses with LED lighting solutions Australia-wide. We offer a complete turnkey solution, from sales through to project management and installation, as well as designing and developing our own market-leading product range. Shining Knight Facility Services – B10

W: www.schneider-electric.com.au E: smitesh.kirtane@ems.schneiderelectric.com

383 WARRIGAL ROAD CHELTENHAM VIC 3192 T: 1300 860 110

Schneider Electric’s Energy and Sustainability group provides independent advice about saving energy, saving costs, sustainability, and complying with energy regulation and legislation. We help our clients pay less for their energy and reduce energy consumption, while streamlining energy and sustainability reporting.

W: www.shiningknight.com.au E: reception@shiningknight.com.au

Service Works Global – C7 SUITE 2.12, 365 LITTLE COLLINS STREET MELBOURNE VIC 3000 T: 03 8676 0380

W: www.swg.com E: info@swg.com Take action, improve the efficiency of your facility. QFM software from Service Works Global (SWG) provides ultimate management of your assets, planned and reactive maintenance, workspace and property. Our software is powerful yet easy to use, providing insight and control in a few clicks, with local support across Australia.

Skyline Landscape Services is a multi award-winning landscape, grounds maintenance and horticultural industry leader. For over 26 years we’ve proudly provided quality, cost-effective landscape services to residential communities, commercial properties and government departments. Every Skyline client receives the personalised service of a local business, underpinned by the expertise of a national organisation.

Established in 1998, Shining Knight Facility Services provides high-quality services in commercial cleaning, maintenance, security, waste/recycling management and grounds maintenance. With triple ISO certification and our management team’s expertise, we provide first-rate facility services for single or multiple sites with the benefit of one point of contact for clients. simPRO – G26 31 MCKECHNIE DRIVE EIGHT MILE PLAINS QLD 4113 T: 1300 139 467

W: simprogroup.com/au E: sales@simpro.com.au A market leader in job management software for field service and facilities management, this is an out-of-the-box software solution finely honed over 15 years and cleverly designed to adapt to different workflow requirements. Inexpensive and scalable, simPRO has a product range to suit medium-size enterprises right up to listed companies with multi-divisional teams spanning the globe.

Smart Cities Council Australia New Zealand – G21 131 ROBERTSON STREET, FORTITUDE VALLEY BRISBANE QLD 4006 T: 0422 496 043

W: https://smartcitiescouncil.com E: adam.beck@anz.smartcitiescouncil. com Smart Cities Council Australia New Zealand is part of the Smart Cities Council, the world’s largest network of smart cities companies, practitioners and policymakers, embracing technology, data and intelligent design to accelerate liveability, workability and sustainability in our cities and towns.

Solid Shield Services and Facility Management – C49 PO BOX 393 DINGLEY VILLAGE VIC 3172 T: 03 8712 9804

E: info@solidshield.com.au An Australian owned and operated company that provides a holistic approach to managing business operations and logistics via national field services, help desks, training or deployment. We implement solutions and allow you to focus on what’s important to your business.

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Spillz Pty Ltd – H18

Strytex – H10

Tagteam Australia Pty Ltd – D14

PO BOX 63 PEAKHURST NSW 2210 T: 1800 774 559

PO BOX 383 BALWYN NORTH VIC 3104 T: 0403 958 156

UNIT 16/15 HENRY STREET PICTON NSW 2571 T: 0410 617 438

W: www.spillz.com.au E: office@spillz.com.au

W: www.strytex.com E: enquiries@strytex.com

W: www.tagteamaustralia.com E: troy@tagteamaustralia.com

Spillz aims to prove that cleaning technologies have changed and that an innovative approach to cleaning can both decrease maintenance costs and increase the hygiene and overall image of public facilities.

We do the job everybody hates. We keep your compliance documents up-to-date. Simply define mandatory documents for your business, your staff, your properties and your supply chain. Now you know, on a daily basis, who or what is non-compliant and why.

Established in 2003 Tagteam is one of Australia’s original specialised national electrical testing companies. We are trusted by some of Australia’s most recognisable brands to ensure the safety of their staff, clients and structures are maintained to the highest standards. For peace of mind come and see us on stand D14.

Steamatic – B31 10-11 WALKER STREET BRAESIDE VIC 3195 T: 03 9587 6333

W: www.steamatic.com.au E: srobinson@steamatic.com.au Steamatic’s investment in technology and its people make us a market leader. With our depth of resources, we can handle any size of loss from a simple water damage to a large industrial fire. We pride ourselves on delivering a quality outcome in a timely manner by highly trained technicians.

Strata.chat – H14 41-43 STEWART STREET RICHMOND VIC 3121 T: 1800 531 803

W: www.strata.chat E: hello@strata.chat Strata.chat is an automated assistant and communications platform that helps strata residents and building teams complete tasks and stay connected. Strata.chat enables smart, always-on digital assistants for residents and facilities and strata managers. Strata.chat enables better resident service experiences and saves building teams time and money.

Sustainable Certification – C37 LEVEL 5, 326 WILLIAM STREET MELBOURNE VIC 3000 T: 1800 024 940

W: www.sustainablecertification.com.au E: co@sustainablecertification.com.au Accredited third party certification services.

SVA Vending Pty Ltd – F7 116 MUNRO AVENUE SUNSHINE NORTH VIC 3020 T: 03 7018 2001

W: www.svavending.com.au E: info@sva-vending.com.au We offer the following range of equipment with several varieties in each category: drink vending machines, snack vending machines and combination vending machines.

Taubmans – A27 9 BIRMINGHAM AVENUE VILLAWOOD NSW 2163 T: 02 9794 1200

W: taubmans.com.au E: lpower@ppg.com Our property service managers and technical specialists work together to ensure that you are supplied with a comprehensive specification for your project. We are a leader in providing professional advice, high-quality products and a colour galaxy of 5762 Taubmans colours – the three vital ingredients in any successful coatings project.

Tecair – F30 1/30 GLENDENNING ROAD GLENDENNING NSW 2761 T: 1300 247 266

W: www.quantumtechnicalservices. com.au E: richard.m@tecair.com.au Tecair is a national refrigeration and HVAC specialist servicing the FM industry. From the A/C for multistorey hotels, office and apartment buildings through to cold storage and retail fridges, our technicians have specialised in buildings, commercial cleaners, hospitals, education, hospitality and government departments across Australia and New Zealand for over five years. Tersano Inc develops and manufactures devices that produce stabilised aqueous ozone (SAO) – the simplest, safest and most sustainable way to clean and sanitise.

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Tenderlink – F37

Thermoshield Australia Pty Ltd – H35

Varidesk – B2

PO BOX 1567 MACQUAIRE CENTRE, NORTH RYDE NSW 2113 T: 1800 233 533

15 PRINCE ROAD KALORAMA VIC 3766 T: 03 9728 8800

1221 S. BELT LINE ROAD #500 COPPELL, TX, US 75019 P: 03 8400 4804

E: sarah@thermoshield.com.au

W: www.tenderlink.com E: sherryl.henning@tenderlink.com

Thermoshield addresses all facets of solar radiation (UV, ultra violet and visible light). Thermoshield is Quality Certificated ISO 9001:2015 and Environmental Management Systems ISO 14001:2015. The product has undergone a full Life Cycle Analysis (LCA), proving it has one of the lowest carbon footprints worldwide in the coatings industry.

W: www.varidesk.com.au Email: auaccounts@varidesk.com

Trusted by over 600 buyer and 150,000 supplier organisations, TenderLink is one of Australasia’s largest procurement networks. Services for vendors and buyers includW: Vendor-side, Subscription-based tender notification service, Tender response training services, Buyer-side, Specialised e-tendering websites, Supplier financial viability reporting, Early warning financial distress monitoring.

Topps Products Australia – F43

Tersano Australia Pty Ltd – H40

79A AUBURN STREET WOLLONGONG NSW 2500 T: 0403 922 711

PO BOX 824 MARRICKVILLE NSW 1475 T: 02 8197 9929

W: www.toppsproducts.com.au E: stuart.mcsephney@toppsproducts. com.au

W: www.tersanoaustralia.com.au E: info@tersanoaustralia.com.au Tersano Australia is the specialist in chemical-free cleaning alternatives, supplying facilities, commercial buildings, commercial cleaners, hospitals, education, hospitality and government departments across Australia and New Zealand for over five years. Tersano Inc develops and manufactures devices that produce stabilised aqueous ozone (SAO) – the simplest, safest and most sustainable way to clean and sanitise.

Tennant ANZ – D30 11/4 SOUTHRIDGE STREET EASTERN CREEK NEW SOUTH WALES 2766 T: 1800 226 843

W: http://au.tennantco.com/apac-en/ Pages/default.aspx E: contactus@tennantco.com

Varidesk designs standing desk solutions and accessories that transform static office spaces into Active Workspaces. Varidesk products require little to no tools when assembling, making it easy for businesses to flexibly adapt their spaces. We believe creating active offices designed to benefit employees should be easy to achieve.

Solutions for roofing repair and improvement, providing a highperformance roof without the cost of replacement.

Vendco – B8 9 LILY STREET COBURG NORTH VIC 3058 T: 1300 836 326

W: www.vendco.com.au E: sales@vendco.com.au Supplier of Necta automatic coffee machines and snack/beverage vending equipment solutions to the workplace.

Warequip Solutions – E2 TSS Group – D8 4 GUILFOYLE AVENUE COBURG NORTH VIC 3058 T: 03 9353 0500

W: www.tssgroup.net.au E: sales@tssgroup.net.au Posture Balance is Australian designed and developed. Our expertise is centred upon a thorough understanding of the working environment, with 25 years of industry experience. Combining the versatility of the Clover with high-performance ergonomic seating and accessories, ensures each organisation can achieve an optimum workplace maximising productivity and efficiency.

1 PARAMOUNT RD WEST FOOTSCRAY T: 03 9314 2611

W: www.warequip.com.au E: sales@warequip.com.au Warequip is the Market leader in Both electric Industrial and Recreational Vehicles. Customisation of vehicles ,along with Fabrication of Trailers is our specialty. We provide a range of parts, accessories and service ,and Have been the leading supplier in Australia since 1976.

Tennant Company is a world-leading manufacturer of indoor and outdoor environmental cleaning solutions and specialty floor coatings. Tennant’s industrial and commercial sweepers, scrubbers, coatings, detergents, carpet-cleaning equipment, vacuums, burnishers and more deliver award-winning cleaning solutions.

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Waste Initiatives – E43

Waterlogic Australia – C8

Wet Umbrella – C10

48 MAGPIE STREET SINGLETON NSW 2330 T: 1800 441 100

LEVEL 2, SUITE 203, 15 BLUE STREET NORTH SYDNEY NSW 2060 T: 1300 881 414

26 COLLETT STREET EIGHT MILE PLAINS QLD 4113 T: 07 3841 7691

W: www.wasteinitiatives.com.au E: info@wasteinitiatives.com

W: www.waterlogicaustralia.com.au E: sales@waterlogic.net.au

W: www.wet-umbrella.com E: info@wet-umbrella.com

Waste Initiatives has built a reputation in the waste management industry for our extensive portfolio, and established supply and support network. We confidently manage common waste, including cardboard, glass and plastic, as well as high-risk waste including classified files and clinical waste.

Waterlogic Australia is on a mission to help Australian businesses reduce their dependence on bottled water. Enhance your workplace with limitless access to great-tasting, purified water: sparkling or still, hot, cold or ambient. We’ve rapidly grown to become the largest point-of-use water system provider in Australia.

Wet Umbrella Wrappers has been in service wrapping wet umbrellas worldwide since 1996. Last year we secured coverage of the Sydney Trains network after 18 months of trials against our competitors. They found our products to be the most durable and cost-effective on the market.

Wasteconnects/Waste Minimiser – H34

Western Advance - C41

T: 1300 580 258

130 MULGUL ROAD,MALAGA, WESTERN AUSTRALIA 6090 T: 08 9240 4622

Zen Ecosystems – H17

W: www.wasteconnects.com E: stewart@wasteconnects.com Waste Minimiser specialises in helping medium to large businesses break out of the ‘overwhelm’ when it comes to managing multiple sites, waste streams and contracts. With over 35 years of waste industry knowledge and experience our consultants audit, educate, recognise opportunities and assist business to streamline their waste needs to save time, stress and money.

W: www.westernadvance.com E: sales@westernadvance.com Western Advance has been operating for over 25 years, supported by a team of technical and commercial experts. Our turnkey solutions encompass design, engineering, and installation, procurement, commissioning and ongoing after sales support. Our dedicated and safety-focused team deliver the best outcomes with a strong commitment to quality.

436 ELGAR ROAD BOX HILL VIC 3128 T: 1300 144 719

W: www.zenecosystems.com E: enquiries@zenecosystems.com Zen Ecosystems offers solutions to help Australian businesses, with multiple sites, reduce their energy bill by up to 30 percent and save all year round by taking control of their HVAC, lighting and energy consumption, using our powerful Zen HQ energy management platform and smart thermostat. Take control of your energy bills.

Recognise AND Analyse Is she an employee?

Is this valued customer Mia Jones? How often was she here this month?

Is she a banned person on a watchlist?

When, where did she enter today? Does she appear in videos recorded last week?

FaceVACS-VideoScan performs real-time identity checks to find known persons while performing anonymous face recognition to count individuals, analyse demographics and track people flow. Find out more at www.cognitec.com.

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13/12/17 AM 21/03/18 10:43 5:24 PM

Be smarter in Sydney Secure your place at Australia’s single most important facilities management event Stand bookings now open for 2019

INTERNATIONAL CONVENTION CENTRE SYDNEY 20–21 MARCH 2019

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