Why is employee listening and feedback so important for franchise growth?

By Sharon Weston, Head of Franchising,

The Best Franchise Prog ramme & Awards are an acknowledgement of the excellent organisations across the franchising industr y within the UK

The awards recognise the achievements and successes of franchisors, as well as the franchising industr y as a whole, giving recognition to the effor ts of these organisations to improve their operations and provide an outstanding experience for both their franchisees and customers

Since 2011, the Best Franchise Prog ramme & Awards has worked with more than 350 franchise networks to gather objective feedback from their franchisees, benchmark their franchisee suppor t against industr y standards, and improve franchisee relations and network perfor mance.

How do the Best Franchise Programme & Awards work?

On an ag reed date, we will launch a branded sur vey to your network to reach all active franchisees who have been trading for at least two months

The sur vey should remain open for approximately two weeks with regular

Running employee surveys helps identify areas of weakness, areas that need improving, and areas of particular strength And it is this information that can help franchisees create a more satisfied and productive workforce, through making more informed decisions about how to improve inter nal processes