WorkBuzz

reminders sent out to those who haven’t yet responded Automated response rates will then be emailed to you daily, to provide an understanding of how many people in your network have completed the sur vey

Once the sur vey is closed and response levels from franchisees pass 60 per cent, you can enter into the Best Franchise Awards – where shor tlists are deter mined based on overall franchise satisfaction scores.

Employee sur veys enables franchise growth

Employee listening and feedback is essential to the g rowth of a franchise, as it provides valuable insight into the perfor mance of the franchise on a dayto-day basis By collecting data from employees, franchisors can get a better understanding of areas of strength and weakness in their operations This data can then be used to infor m strategic decision making in order to increase customer satisfaction levels, drive prof itability, and improve employee retention rates

Not only that, but employee feedback also helps to foster an open and transparent culture within the organisation, where employees feel

About the author comfor table sharing their opinions and ideas This encourages collaboration between colleagues which can lead to quicker problem-solving solutions, g reater eff iciency, and ultimately longerter m success

The benefits of understanding the employee opinion for franchisees

One signif icant factor that is often overlooked in the franchising industr y is how employee opinions affect franchisees, franchisors, and the brand Employee sur veys are common across many industries, but they are par ticularly impor tant in franchises because of the way such organisations depend on the happiness and productivity levels of their employees in order to be successful.

Employee feedback and opinions provide critical insights into how franchises are r un. Running employee sur veys helps identify areas of weakness, areas that need improving, and areas of par ticular strength And it is this infor mation that can help franchisees create a more satisf ied and productive workforce, through making more infor med decisions about how to improve inter nal processes.

These happier, more productive work environments can then lead to reduced

Sharon Weston is Head of Franchising at WorkBuzz, the employee survey specialists She manages and develops the successful Franchise Satisfaction Benchmark Programme in the UK, helping franchisors to measure and improve their franchisee engagement sharon weston@workbuzz com www bestfranchiseawards co uk