REUNION
&
MAJESTIC MOUNTAINS, FIERY EARTH & CASCADING FALLS
Beyond
www.aboveandbeyondholidays.com.au
rEUniOn
An Island of
Adventure HIKING: One of the most popular activities, Above and Beyond can organise guided hikes from ½ day to week long adventures with qualified English speaking guides. Full day guided hikes of the Volcano or one of the 3 Cirques start from $120 per person. Turn to page 47 for our recommended Hiking Tour.
ST DENIS Salazie
CIRQUE CIRQUE DE MAFATE DE SALAZIE
ST GILLES
CIRQUE DE CILAOS
Piton de la Fournaise VOLCANO ST PIERRE
Authentic experiences... Take the opportunity to experience the true culture of Reunion Island and its people. As you pass from one village to the next you will be touched by the friendliness of the local people. Meet local craftsmen, farmers and artists, and share their experiences. Taste local wines and sample some authentic island dishes.
Discover Reunion Island “The South of France” of the Indian Ocean Welcome to Reunion Island, one of the most tantalising islands in the world; a small green dot in the Indian Ocean barely 45 minutes by air to Mauritius, 800km west of the African continent and next door to Madagascar. Here you can hike the valleys and canyons of the Cirques, climb up to Piton La Fournaise, one of the most active volcanoes in the world, abseil, paraglide, go white water rafting, sail over the island in micro-light aircraft, snorkel and dive on the coral reefs, mountain bike, take a horse ride to the slopes of the volcano or along the beach, learn to surf in St Leu or shop for the latest French fashions in St Gilles and St Denis! Above and Beyond Holidays are the experts on Reunion Island and you will find our self drive itineraries offer a mix of mountains and sea, east and west, north and south. Hire a car and get out and about and mix it with the locals. Although French is the official language, the local people love to practice their English. We have introduced a unique concept – ‘Village Creoles’ which gives the visitor a true taste of La Reunion where you will meet the local villagers and artisans, eat in typical Creole restaurants and stay in charming guest houses. Any of our tours can be adapted to fit the ‘Village Creoles’ concept. The wonderful mix of French, African and Indian cultures and the tropical climate ensures that your taste buds will be constantly tempted. Try one of the local curries or a French pastry, hot and fresh out of the oven in Cilaos, or sample the excellent local wines and cheeses. Salazie is well known for its Chou Chou – ‘Chokos’ , the local vanilla rum that’s cheekily spiced for that added kick. And shopaholics will simply not be able to keep away from the markets of St Paul, St Denis and St Pierre for local handicrafts and art.
Paragliding: No experience is necessary as you fly in tandem with a trained and licensed professional, the wind is behind you and the majesty of the coast and lagoons await you. HELICOPTER TOURS: A must do on Reunion, enjoy a 45 minute adventure which includes the Volcano and the 3 cirques, from $390 per person (shorter excursions available) and includes shuttle from St Gilles area hotels. Reservation essential. MICRO LIGHT FLIGHTS: Glide thru the air with a qualified micro light pilot. Many different options available, the most popular 3 Cirques Volcano & Lagoon from $275 per person. Transfers not included.
A wide range of other activities include: Scuba diving, deep sea fishing, jet skiing, day cruises by catamaran or yacht, mini submarine, surfing and more – turn to page 45 for day tours.
One visit to Reunion Island and you will never want to leave!
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HOTELS
HOTEL FEATURES
SELFDRIVE
The hotels in Reunion vary in standard and size, you won’t find big hotels but you will experience smaller hotels which reflect the Creole culture of the island. Our staff have personally inspected each hotel to ensure that they meet our high standards of quality and value. We have many other hotels available to book, please call for details.
HOTEL FEATURES In the heart of historic St Denis, this beautiful villa has been restored to a wonderful boutique hotel and restaurant. With the emphasis on personal service and gourmet food from local produce, this boutique hotel is a wonderful mix of the old and new. Ten rooms all with air conditioning, TV, mini bar, safe wireless access, a bar and lounge and restaurant.
STOPOVERS
From $177 per person twin share per night includes breakfast Stay tax additional
Villa Angelique
ST DENIS
Grand Hotel Du Lagon
Specials: Honeymooners receive a gift basket, one t-shirt, one pareo, one special gala meal for 2 person on the beach. Family discounts and Early Booking discounts also available. From $170 per person twin share per night includes breakfast
L’ Hermitage, West Coast
HOTEL FEATURES
HIKING TOUR
HOTEL FEATURES Sweeping views of the Indian Ocean and St Denis are a feature of the hotel. Recently refurbished all 85 rooms feature air conditioning, FREE internet, hair dryer and TV. There is a swimming pool, fitness room, tennis court, business centre, a gastronomic restaurant and bar. The hotel is located only 5 minutes to the heart of St Denis.
Beachfront at L’Hermitage, all 146 rooms feature air conditioning, TV, hairdryer and mini bar. There are 3 restaurants and 1 bar, 2 swimming pools, kids club and tennis courts. The hotel is sure to delight you with its Creole villas decked out in the colours of the Indian Ocean. Within walking distance are the local restaurants and shops. Specials: Honeymooners receive gifts and special gala meal for 2 person on the beach. Family discounts and Early Booking discounts also available. From $110 per person twin share per night includes breakfast
Hotel Le Recif
In the heart of the village of Cilaos, breathtaking views of Piton des Neighs surround you. All 45 rooms have TV, heating and balcony. The hotel restaurant and bar features traditional cuisine. There is a heated swimming pool, and mountain bikes are available for hire. Specials: Honeymooners – Bride stays for free and also receive half price mountain bike offered per person. From $77 per person twin share per night includes breakfast
ST DENIS
HOTEL FEATURES
Saint Gilles Les Bains, West Coast
HOTEL FEATURES
From $126 per person twin share per night Includes breakfast and stay tax
HOTEL BELLEPIERRE
Elegant creole villas scattered amidst coconut and Filao trees on the beach at L’Hermitage. The hotel is a haven of relaxation. All 174 rooms and suites feature air conditioning, TV, hairdryer and mini bar. There are 3 restaurants, 1 bar, swimming pool, kids and teens club.
LE VIEUX CEP
Completely renovated in 2010. Only 200 metres to the beach L’Hermitage les Bains and within walking distance to shops and restaurants. All 70 rooms are equipped with air-conditioning, direct telephone, television, and small bathroom with shower. There is a restaurant, swimming pool and bar.
CIRQUE OF CILAOS
HOTEL FEATURES In the picturesque village of Hellbourg this charming hotel features Creole architecture and ambience. All 29 rooms feature private bath, satellite TV and telephone. The restaurant specialities include woodhouse smoked tuna, Chou-Chou and grandmas secrete curries.
From $174 per person twin share per night includes breakfast Stay tax additional
From $63 per person twin share per night Includes breakfast and stay tax
ALAMANDA HOTEL
Saint Gilles Les Bains, West Coast
RELAIS DES CIMES
CIRQUE OF SALAZIE
HOTEL FEATURES A unique feature of this resort hotel is it’s beautiful gardens visited by people from all over Reunion. All rooms have been refurbished and are light filled and fresh. The hotel has a swimming pool, restaurant and bar. All rooms feature, air conditioning, TV, hairdryers and free wireless access in rooms.
HOTEL FEATURES Located 600m above the village and with sweeping views of the Indian Ocean. The lodge offers an escape to the traveller using local wood and stone in harmony with the surrounding nature. All 30 rooms are tastefully decorated, the hotel features a restaurant bar and lounge with fireplace, library, a spa with a hamman and swimming pool. The Lodge is ideal for touring the east coast of the Cirque of Salazie.
From $112 per person twin share per night includes breakfast Stay tax additional
Specials: Honeymooners upgrade to Privilege Room (min 2 nights subject avail) From $141 per person twin share per night includes breakfast
LE DOMAINE DES PIERRES 4
ST PIERRE SOUTH WEST COAST
DIANA DEA LODGE
Saint Anne, East Coast 5
STOPOVERS
Discover the beauty of Reunion island on your way to Europe, Africa, Madagascar or the neighbouring islands of Mauritius and the Seychelles. Our mini stopovers include just some of the many highlights Reunion has to offer. Guests are met by our English speaking staff who will be on hand to assist you during your stay.
A TASTE OF REUNION 3 days/2 nights
CREATE YOUR OWN STOPOVER PACKAGE... 1. DURATION
Choose 3 days or a 5 day stopover.
Day 1: Arrival transfer to your hotel and overnight. Day 2: Depart early morning on your tour of choice by 4WD with lunch included. Day 3: Departure transfer from you hotel.
Choose from our popular day tours
HIKING TOUR THE CIRQUES OF REUNION
A volcanic island, the topography of Reunion Island is unique and craggy, with the island’s most enticing natural formations being its three cirques, formed as the inside of Piton des Neighs - the volcano that gave birth to Reunion Island. Most often referred to as natural amphitheatres, the 3 Cirques of SALAZIE, CILAOS, and MAFATE all offer stunning scenery and a different experience. Take one of the popular day tours or spend extra time enjoying the great hiking, canyoning, horse riding and many other great activities that are on offer.
Includes: 2 nights hotel accommodation with breakfast, 1 lunch, 1 full day tour and return airport transfers.
2. HOTEL
Choose from 2, 3 or 5 star hotel. Other options available on request.
3. DAY TOURS
Choose 1 tour to accompany a 3 day package or 2 tours to accompany a 5 day package. Tour selections from page 45.
EXPLORE REUNION 5 days/4 nights Day 1: Arrival transfer to your hotel and overnight. Day 2: Depart early morning on your tour of choice by 4WD with lunch included. Day 3: At leisure. Day 4: Depart early morning on your tour of choice by 4WD with lunch included. Day 5: Departure transfer from your hotel.
THE CIRQUE OF CILAOS
THE CIRQUE OF SALAZIE
THE CIRQUE OF MAFATE
Includes: 4 nights hotel accommodation with breakfast, 2 lunchs, 2 full day tours and return airport transfers.
FULL DAY TOUR BY 4WD
FULL DAY TOUR BY 4WD
TAILOR MADE TOURS
Reunion’s dramatic Cirque de Cilaos is a natural wonder. Visitors will love the memorable drive that leads them toward the stunning cirque – all 422 curves and bends, with all its twists and turns and numerous tunnels. When you reach the cirque itself, you’ll be treated to colourful fields of flowers, forests of unique indigenous trees, and soaring walls and pounding waterfalls. After a typical lunch (included) walk to Roche Merveilleuse for breathtaking views of Cilaos. In the afternoon discover the village – local art, handicraft, churchs and hot springs.
The Cirque of Salazie is the largest and greenest and many claim the most beautiful. Lined with more than 100 magnificent waterfalls and full of hills and valleys it is a sight not to be missed. View the breathtaking Bridal Veil Waterfalls-known as Le Voile de la Mariée. Visit the village of Hell-Bourg which has been a recipient of France’s coveted “most beautiful French villages” award. A typical Creole lunch is included and time to walk around the village with its enchanting Creole houses and gardens, visit the creole mansion La Folio.
Tour departs west coast hotels daily at 6.00am. Cost $165 per person.
Tour departs west coast hotels daily at 6.00am. Cost $165 per person.
The beautiful Cirque de Mafate is totally surrounded by mountains. This rugged and wild cirque is only accessible by foot or by helicopter, making it a favourite with hikers. Mountain gites (cabins) are available to accommodate hikers wishing to spend more time in Mafate. Day trippers can access the many trails into Mafate from Maido or Salazie. Helicopter tours allow you to view Mafate from the air or fly in and enjoy a typical lunch in one of the local villages. You can also view the Cirque from Maido Peak – a scenic overlook, where at 2,200 meters you can enjoy a bird’s eye view of this cirque. Tailor made tours.
CHOOSE YOUR STOPOVER PACKAGE Day Tour Selection
3 day/2 night
5 day/4 night
Choose 1 Full Day Tour From: • The Volcano & Savage South • Cirque of Cilaos • Cirque of Salazie • Entre Deux and Dimitile
Choose 2 Full Day Tours From: • The Volcano & Savage South • Cirque of Cilaos • Cirque of Salazie • Entre Deux and Dimitile
Alamanda Hotel
From $380 per person twin share*
From $530 per person twin share*
Hotel Le Recif
From $450 per person twin share*
From $674 per person twin share*
From $570 per person twin share*
From $913 per person twin share*
Grand Hotel Du Lagon
Piton De La Fournaise (the volcano) and The Savage South Full Day Tour By 4wd Piton de la Fournaise is one of the world’s most active volcanoes and reaches to about 2,631 meters in height. The volcano is undoubtedly Reunion’s most popular attraction. Few leave the island without a closeup look at Furnace Peak. Leaving the coast, you take the forest road to Bourg Murat and the viewing point of the volcano, time to visit the crater (weather and conditions permitting). Enjoy a typical Creole lunch (included) at St Rose on the east coast. View the lava flows and the Church of Notre Dame of Lava. Visit a traditional vanilla plantation and the waterfalls of Langevin. Tour departs west coast hotels daily at 6.00am. Cost $165 per person.
*Prices are twin share per person and single supplement does apply. Stay tax is additional. Prices vary based on season and specials and are indicative only, seasonal surcharges apply. Please contact our office for the latest rates.
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SElFdriV SElFdriVE
Discover Reunion with self drive itineraries. Driving in Reunion is easy and with well signposted roads and a GPS, you will be free to discover the beauty of the island. By having your own car you have time to linger longer over the spectacular views, enjoy a cafe au lait, shop in the markets for fantastic French cheeses and wines or just soak up the local atmosphere. Our self drive itineraries can be tailor made and you can lengthen or shorten any one of our tours. Our experienced staff are on hand to assist with the planning of your holiday.
HIKING TOUR Most avid trekkers would view Reunion Island as a premiere destination for their favourite activity, technically defined as “a journey on foot”, especially in the mountains. Making your way through the island on foot gives you a chance to see the sights up-close and to mingle with friendly island residents at the little farms and villages that dot the island. Many trekkers head directly to the island’s three cirques to explore these ancient craters. Nearby forests are full of lush vegetation as well as interesting wildlife.
Day 1-2: St Gilles Arrival transfer to your hotel. Enjoy the beauty of the lagoon, the many restaurants and shops that can be found in the village of St Gilles. Day tours to the Volcano can be pre booked as can the ultimate aerial tour of the island – a 45 minute helicopter tour of the Volcano and the 3 Cirques. Two nights Alamada Hotel or similar (B)
If you’re a trekker that prefers the higher altitudes, you’ll love it here! The summit of Piton des Nieges climbs to over 3,000 meters, and Piton de la Fournaise, the island’s active volcano – rises to about 2,600 meters and is a favourite destination among trekkers. Day 1: St Denis to Saint Gilles You will be met on arrival at the airport and transferred to your hotel for the night on the west coast. Overnight at the Alamanda Hotel (B)
Day 3-4: The Cirque of Cilaos The village of Cilaos shelters under the towering walls of the Piton Des Neiges – 3069m above sea level and the highest mountain in Reunion. In Cilaos you will experience French village life, with a Creole twist, clean mountain air, thermal waters and a myriad of hiking trails for every level. Two nights Le Vieux Cep Hotel or similar (B)
Day 2: Saint Gilles to Cilaos Transfer this morning to the village of Cilaos. You will have time to discover the local wines and lentils or perhaps enjoy one of the many trails that surround the village. Overnight at Le Vieux Cep Hotel (B)
Day 5: St Gilles Descend back to the coast and spend your last night in St Gilles. Overnight Alamanda Hotel or similar (B)
Day 3: Cilaos to La Nouvelle (The Cirque of Mafate) The dramatic Cirque of Mafate can only be reached by foot or helicopter, with over 140km of trails it is a hiker’s paradise. Your walk will take approximately 6 hours and you will spend the night in one of the Mountain Huts at La Nouvelle. Duration of walk: 6 hours. Slope: + 1000m – 350m. Overnight La Nouvelle (B,D)
Day 6: Depart St Gilles Return your car to the airport for your departure. Tour cost from $673 per person twin share – stay tax additional Includes: 5 nights accommodation as listed, breakfast daily, 3 days car hire, category F. Single supplement applies. Does not include: Visitor taxes (if applicable), entry fees, additional insurance fees or levies, airport car hire surcharge. Car and hotel upgrades are available at a surcharge and seasonal surcharges do apply.
Mountains to the Sea
6 days/5 nights
Day 4: La Nouvelle to Hellbourg (The Cirque of Salazie) Today you will walk to the dramatic Col De Fourche via the Plaine Des Tamarins. The final destination tonight is the pretty village of Hellbourg. You will spend the night in a typical Creole home. Duration of walk: 7.30 hours. Slope: + 600m –1200m. Special Stay Creole Home (B,D)
Day 1: Saint Denis to Saint Gilles Collect your rental car at the airport, and drive along the scenic coast to St Gilles Les Bains. Overnight at Alamanda hotel
Day 5: Hellbourg to Piton Des Neiges Piton Des Neiges is the highest mountain in Reunion – in fact in the Indian Ocean! You will ascend 2450m and spend the night at Caverne Dufourg located on the mountain. Duration of walk: 6 hours. Slope: + 1500m. Overnight Caverne Dufourg (B,D) Day 6: Piton Des Neighs Ascend to the Summit to the Cirque of Cilaos. Early rise to watch the sun rise on the roof of Reunion Island at 3079m. We then continue our descent and our destination for the night in a mountain hut in the Cirque of Cilaos. Duration of walk 7.30 hours. Slope: + 600m – 1800m. Special Stay Mountain Hut (B,D)
Day 2: St Gilles to Cilaos In Cilaos, experience French village life with a Creole twist, clean mountain air and a myriad of hiking trails. Overnight at the Vieux Cep Hotel (B) Day 3: Cilaos to St Pierre Discover the Wild South region with its soaring cliffs and green and blue contrasts. Overnight at the Domaine des Pierres Hotel (B)
Day 7: Cilaos to Piton La Fournaise to St Gilles Transfer by car via Saint Louis, Tampon and Bourg Murat. Our destination is the caldera of the Piton de la Fournaise (2631m). A lunar landscape awaits you – craters and lava flows. Piton La Fournaise is one of the most active and accessible volcanoes in the world. Late this afternoon continue to the St Gilles where you will spend the night. Duration of walk 5.30 hours. Slope: + 500m – 500m. Overnight at Alamanda Hotel (B)
Day 4: St Pierre to The Volcano to Bourg Murat Plaines des Cafres Drive to Le Piton de la Fournaise, one of the most active volcanoes in the world. Guided hikes are available and can be pre booked or you can easily discover the Volcano on your own. Overnight at the L’Ecrin hotel (B) Day 5: Bourg Murat to Saint Anne Drive to the east coast to see the lave flows and the Notre Dame of Lava. Spend two nights perched 600m above sea level with sweeping views of the Indian Ocean. Enjoy the facilities or visit the Cirque of Salazie. Two nights Diana Dea Lodge (B)
Day 8: Depart Transfer to the airport for your flight.
Day 6: Saint Anne – Visit the Cirque of Salazie At leisure or visit the Cirque of Salazie.
Tour cost from 2 passengers $1,645 per person. From 4 passengers $1,460 per person Tour departs daily and we do offer some set group departures through the year. Please contact our office for more information.
Day 7: Saint Anne to St Denis Continue to the capital. Overnight at the Bellepierre Hotel (B)
Tour includes: Return airport transfers from St Denis Airport on arrival and departure with assistance by our local representative. All transfers as listed in the itinerary including luggage. Accommodation in hotels as listed above of which 4 nights are in mountain huts. Breakfast is included daily and dinner is included for 4 nights, a qualified mountain guide, group insurance. Not included: Drinks and picnic lunches – these can be purchased with assistance by the guide from local shops. Hiking/walking equipment. For more information on this and other hiking options in Reunion please contact our office.
Day 8: Depart Saint Denis Enjoy breakfast before returning your rental car to the airport. Tour cost from $1,340 per person twin share – stay tax additional Includes: Continental breakfast where listed (B), 8 days car hire (24 Hour Rate) in a category F vehicle, unlimited mileage, all prepaid taxes and standard insurance cover, local taxes. Does not include: Visitor taxes (if applicable), entry fees, additional insurance fees or levies, airport car hire surcharge. Car and hotel upgrades are available at a surcharge and seasonal surcharges do apply.
ESSENTIAL REUNION 8
8 days/7 nights
THE TWO VOLCANOS
8 days/7 nights 9
BOOKING TERMS AND CONDITIONS To book any of the products on the ABOVE & BEYOND HOLIDAYS website or in the brochure please contact your preferred travel agent or ABOVE & BEYOND HOLIDAYS (hereafter known as A&B). DEPOSITS A non refundable deposit of $500 per person is required within 7 days of confirmation. For bookings made within 60 days of departure, full payment is required within 7 days of confirmation. For bookings made within 14 days of departure full payment is required within 48 hours and a credit card guarantee will be required. Packages based on special airfares or special conditions may require full payment within 72 hours or less of confirmation. If for any reason your deposit is not received by the due date A&B Holidays reserves the right to cancel the booking. Certain properties may periodically impose separate strict deposit and booking conditions.Your consultant will provide this information at the time of booking. METHODS OF PAYMENT Payment can be made by bank transfer, credit cards, money order or bank cheque, Enett. Personal and company cheques must be cleared by our bank before documents are released. Payment by credit cards attracts surcharges (Visa/Mastercard 1.5%, AMEX and Diners Club 3%). A&B bank account details : NATIONAL AUSTRALIA BANK, BSB 082-167, Account 89-628-8069. SPECIAL DEPOSIT REQUIREMENTS Some tours, hotels and car hire companies may require additional deposits, or full payment earlier than 60 days prior to departure.You will be advised at time of booking of the specific amounts required to secure your booking. It is your responsibility to pay deposits and final payments as requested and we accept no responsibility for cancellations made by tour operators, hotels, lodges, airlines or car hire operators if reservations are cancelled because you have failed to pay deposits or final payments on time. FINAL PAYMENTS Final payment is due 60 days prior to departure. Some tours require final payment 90 days prior to departure and you will be advised at time of booking. For bookings made within 60 days of departure, refer to ‘deposits’ above. If for any reason final monies are not received by the due date, we reserve the right to treat the booking as cancelled and to apply the deposit against cancellation fees and other charges AMENDMENTS BEFORE DEPARTURE After booking confirmation we allow one amendment free of charge but additional amendments may incur an amendment fee of $55 (incl GST). If we are unable to amend your arrangements due to circumstances beyond our control and you wish to cancel your booking, normal cancellation charges will apply. AMENDMENTS AFTER DEPARTURE A&B is unable to assist in changing your arrangements after you have left Australia. Should your plans change whilst overseas, the first point of contact should be the service provider listed on the voucher. Please be aware that the operator may levy an amendment fee for this service and that no refund is available on your return to Australia if you amend your travel arrangements while overseas.
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DOCUMENTATION Documentation is normally forwarded to you or your travel agent within 3 weeks of your travel departure date. If you are departing Australia prior to this, it may be necessary to courier documents at your own expense to an overseas address. If documents are lost or an amendment is made which necessitates the re-issue of documents, a charge of $55 (incl GST) will apply. CANCELLATIONS For cancellations made after a deposit has been paid :Outside 60 days of departure – the deposit paid is non refundable, plus any charge levied by principals. 60 Days or less – 25% of the total holiday price, 35 days prior to departure – 50% of the total holiday price, 21 days or less – 100% of the total holiday price In addition principals may also apply an additional levy for their services.
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OUR PARTNERS IN THE INDIAN OCEAN: AIR AUSTRAL: The French airline of the “Indian Ocean”, Air Austral flies twice a week from Sydney to the exotic French island of Reunion. In Reunion you can connect immediately to Paris and Mauritius or take a side trip to South Africa, the Comores and Mayotte, the Seychelles and Madagascar. Air Austral offers a three class service on board, with business class, premium economy and economy class. In Australia connect from your home city with Virgin Blue who offer great interline fares. AIR MAURITIUS: Air Mauritius operates from Sydney, Melbourne and Perth directly to Mauritius. Then continue. With easy connections to Africa and an extensive network to Europe and the islands of Reunion, Madagascar and Rodrigues. Business Class offers flat bed seats and in Economy Class you have your own individual screens for inflight entertainment. In Australia connect from your home city with Virgin Blue who offer great interline fares.
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UNUSED SERVICES No refund will be considered for non-acceptance of pre-booked tourist and transport services once journey has commenced irrespective of the reason. Where passengers are unable to travel due to invalid or mislaid travel documents (e.g. passport, visas), the unused portion of services which are included in a holiday package or all inclusive tour or unused rail and transfer is not refundable. Any complaints while travelling should be made immediately to the local authorities, hotel management, service bureau or your guide EXTRA SERVICES A&B will not accept responsibility nor approve requests to pay costs for extra services requested by clients not included as prepaid on the vouchers. It is your responsibility to settle these costs when they occur direct with the supplier. FORCED CANCELLATION A&B and the tour operators represented on the website and brochure have the right to cancel any tour up to 56 days before departure if the minimum number of participants required to operate the tour is not reached, or for any other reason we deem necessary or beyond our control, including unstable political conditions. In the event of a tour cancellation, alternative arrangements will be recommended. If a suitable substitution is not found, you will be fully refunded, less any charges incurred by us from international suppliers. PASSPORTS & VISAS Australian citizens require a current passport, which must be valid for at least six months after your return to Australia. It is the responsibility of the individual traveller to obtain the required visas before departure. Failure to do so resulting in the need to cancel travel arrangements will incur normal cancellation penalties. Please discuss your visa requirements with your travel consultant or the staff at A&B. DRIVERS LICENCE An international driver’s licence is recommended. To obtain an international driver’s licence please contact the Automobile Association in your state e.g. NRMA, RACV.
rates or increases in airfares or supplier costs outside the control of A&B. No surcharges will apply once final payment has been received. A&B makes no representations as to the safety, condition or other issues that may exist at any destination. International travel advice can be obtained from various sources, including local government, local consular offices and the Australian department of foreign Affairs or website www.smartraveller.gov.au PRIVACY OF YOUR PERSONAL INFORMATION In order to process your booking and meet your requirements we need to use the information you provide, such as your name and address etc. We take full responsibility for ensuring that proper security measures are in place to protect this information. We must obviously pass the information on to relevant suppliers of your travel/accommodation arrangements.This information may also be provided to security or credit checking companies, public authorities, such as customs and immigration if required by them or by law. On occasion we may use it to send you brochures or other travel related material. We will not pass on information to any person or organisation not involved in your travel arrangements. This also applies to any sensitive information that you give us, such as details of any disabilities, dietary/religious requirements. RESPONSIBILITY A&B agrees to make reservations with the principal offering the services described in the brochure & website. A&B does not accept any responsibility for default causing loss or injury to persons whether by negligence or otherwise on the part of the principal providing any facilities or services described on the website or in the brochure. All receipts, itineraries and vouchers are issued subject to the terms and conditions specified by the suppliers. A&B is not liable for any loss suffered by any person or any additional expense caused or occasioned by delay, change of aircraft service, alteration to any other travel service, illness, injury, strike, civil disturbance, terrorism, quarantine, flood or other disturbances of whatsoever nature, which interferes, alters or adds to the cost of the service requested or booked. A&B is not liable for any dissatisfaction the client may have with the properties.The above exclusion of is subject to any statutory liability which, if unresolved may not be excluded by law. No employee of A&B or its representatives can change the terms under which any person agrees to take the tours. COMPLAINTS In the unlikely event that you have a complaint, you should allow the supplier the opportunity to resolve the matter for you. If this is not achieved to your satisfaction you must register your complaint with the hotel/supplier management in writing within 14 days of the date of your return. Unresolved complaints must be conveyed to A&B in writing together with all supporting documents within 28 days of returning to Australia. PASSENGER NAMES It is absolutely essential that the names of passengers given to us are exactly as they appear in the passenger’s passport. Please ensure that that these details have been recorded correctly. Name changes are considered as a cancellation by airlines and require seats to be re-booked and tickets re-issued. Above and Beyond Holidays will not be held responsible for any additional charges incurred by these changes. Name changes after a booking has been made may mean having to cancel the original booking resulting in the loss of confirmed seats. Any request for name or initial changes after documents have been issued has the same risks and also attracts ticket reissue charges from both the airline and A&B Holidays. DELAYS A&B will not be liable for any delays prior to departure or during the course of any holiday mentioned in this brochure, whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever. Any expenses relating to these delays (e.g. hotels, meals, telephone calls etc) must be paid by the passenger. Travel insurance may not cover certain delays. REFUNDS Once the reservation we have booked for you commences, no refunds will be made for any unused services whether by choice or circumstances. AIRLINES Airlines involved in our package holidays do not, by virtue of their endorsement of our brochure represent themselves as contracting with any purchaser of an A&B Holidays package. Airline conditions are contained in your airline ticket. PRICES Any quote is an estimate only of price which will be subject to availability and to written advice on confirmation of all reservation components. Details of your holiday cost inclusions will appear on the confirmation/invoice provided to you or your Travel Agent and in your final documentation. Prices do not include meals, airport transfers and sightseeing tours unless specifically stated and exclude personal expenditure such as laundry, telephone calls, emergency evacuation costs, drinks, excess baggage, Government airport and airline charges, passport, visa fees, gratuities, insurance and travel costs in Australia to the point of international departure. All prices quoted are based on exchange rates, airfares and tariffs current as at the time of printing of this brochure and are subject to change without notice. Payment of deposit does not guarantee the cost of your holiday package, only once final payment has been received is your tour price guaranteed. SPECIAL OFFERS All special offers are seasonal and carry certain booking terms and conditions and are subject to availability at all times. Not all special offers can be combined and can be withdrawn without notice by our suppliers. Our consultants will advise at time of booking special offer conditions, terms and pricing. PASSPORTS, VISAS AND HEALTH REQUIREMENTS It is the passenger’s responsibility to ensure that all necessary visa and passports requirements are obtained prior to travel. A&B Holidays is not responsible for obtaining the passenger’s passport or visa and will not be liable for any consequences arising from the passenger failing to ensure that they have complied with all necessary requirements for travel, such as health, and accepts no liability for incorrect or invalid passports or visas.
INSURANCE Cancellation and refund conditions are strictly enforced so we strongly recommend that you carry comprehensive travel insurance which covers cancellation due to unforeseen circumstances or those beyond your control. Please ask your travel agent or an A&B consultant for a choice of policies. If you choose to use travel insurance offered by other providers such as credit card companies, make sure you read the small print carefully to ensure the insurance covers you adequately. Please be sure to declare pre-existing health conditions when applying for insurance.
GENERAL CONDITIONS A&B Holidays gives notice that it acts as agent only for hotels, guest lodges and transportation companies providing services. A&B Holidays while acting in good faith does not accept responsibility for injury, inconvenience, loss, damages, delay to persons or property, or for related expenses or inconvenience as a result on the part of its employees, agents or individuals providing the services in this brochure. Furthermore we do not accept responsibility for any loss, damage, delay, injury, inconvenience, or for any related expense for any omission, error or any misleading statement or information contained in this brochure. The issuance and acceptance of any tickets, service vouchers and/or exchange orders shall be deemed as consent by the passenger to these conditions.
BROCHURE & WEBSITE CONTENT AND VALIDITY Rooms and scenes shown on the A&B website represent those features associated with the hotels and tours offered and do not necessarily depict the current furnishings, facilities, building condition or seasonal scene when you arrive. Every effort is made to ensure the website represents as closely and currently as possible the venues and scenery you will experience. Photos and descriptions are accurate at the time of printing. Subject to any statutory liability, which may not be excluded by law, the operator is not liable for any error, omission or inaccuracy in the website.The A&B brochure and website are correct at the time of printing. Prices are subject to change without notice in the event of fluctuations in exchange
IMPORTANT NOTICE It is important that prior to departure from Australia, you have read and acknowledge the booking terms & conditions on the back of your vouchers and in the A&B brochure & website from which you made your choice. For more information please contact A&B on 1300 362 166 or email: sales@ aboveandbeyondholidays.com.au
ACCEPTANCE OF OUR BOOKING TERMS & CONDITIONS Once a payment has been received by A&B Holidays, the client is bound by and accepts the Terms and Conditions as detailed in our brochure.
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Taking you Above & Beyond your holiday expectations...
Africa
Madagascar
Mauritius
Reunion Island
Rodrigues
Seychelles
Your Local Travel Agent
Reservations: 1300 362 166 Above & Beyond Holidays Shop 15 /22-24 Kenthurst Road, Round Corner NSW 2158 Australia Phone: +61 2 9651 3066 Fax: +61 2 9651 7223 Email: sales@aboveandbeyondholidays.com.au ABN: 92 100 392 345 LICENSE: 2TA005481
www.aboveandbeyondholidays.com.au