HAIL

BUSINESS PLAN 2008 - 2012

HAIL

LIVING

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LEARNING

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WORKING

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LOVING

INSIDE WHERE WE ARE AND WHAT WE HAVE DONE | AS A BUSINESS | HIGH QUALITY SERVICE SERVICE USERS | SERVICES | THE STAFF WE EMPLOY | THE OPPORTUNITIES WE TAKE AND MAKE

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

HAIL’s mission.

Supporting people with a learning disability and other vulnerable people to lead their own lives.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

A Business Plan to lay the foundations for the future.

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WHERE WE ARE AND WHAT WE HAVE DONE

• Celebrating 20 years of supporting people with a learning disability • Changing the name of ‘Haringey Association for Independent Living’ to ‘HAIL’, helped us to promote our service by using a name that was easy to remember and became synonymous with our mission statement • Promoting ourselves as an organisation that endeavours to do its best for people, always learning and developing • Being creative and unique, setting up Stars in the Sky a dating agency for people with a learning disability, winning two Community Care Awards and being the subject of a Channel 4 documentary “Truly, Madly, Deeply” • Developing Stars in the Sky as a national agency, running a service in Birmingham, with allied services in the Isle of Wight, South Yorkshire, Herefordshire and more • Merging with a small local charity and extending the range of services we offer • Winning a tender in Wandsworth

• Having a good reputation and working in partnership with the people who fund our services “their problems are our problems, but working together helps” • Having a sound financial base with a healthy cash flow and good internal controls • Keeping our central costs low and putting money directly into support for service users • Supporting staff to gain accredited training in National Vocational Qualification (NVQ) and the Learning Disability Qualification (LDQ), and meeting government quotas • Having one of the only NVQ Centres that offers accredited training for service users • Promoting inclusion and involvement • Creating a “strap line” of “Living, Learning, Working, Loving” that actually describes the work that we do, and promotes the lives of our service users equally to the lives of ourselves and other community members.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

Developing, diver improving over th

HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

sifying and e next five years.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

Developing new Quality is business models top of our and project agenda. management.

AS A BUSINESS

HIGH QUALITY SERVICE

• Knowing our client base and their individual needs

• Having a recognised quality assurance system

• Extending our client base to work with different people to meet their needs

• Meeting government and contractual standards and targets

• Knowing what commissioners /funders want and working closely with them to meet and respond to their needs

• Demonstrating that our mission and values base meet the needs of our service users

• Provide services that are cost effective and that utilise different income sources • Making Stars in the Sky the leading national dating agency for people with a learning disability • Having a clear direction and Business Plan with regular reviews • By demonstrating good value, keeping our costs as low as we can, and looking after the money that we have • Having a clear marketing strategy • Demonstrating good value and proven experience of managing resources and public funding efficiently • Maintaining our website as an interactive source of information.

• Including service users and other stakeholders by listening to them and using feedback from them to change the way that we work and better meet their needs • Gaining information from stakeholders through regular satisfaction surveys • Providing proven quality training to our service users and staff, also meeting government training standards and quotas.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

Knowing our service users and improving our support.

HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

SERVICE USERS • By changing services to meet changing needs and by being creative and flexible • By meeting our mission statement and having people lead their own services • Getting feedback from service users and by supporting inclusion that is real • Making Person Centred Planning accessible to all • Having Health Action Plans that promote well-being and choice and challenge discrimination

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More choice and more opportunity for those with learning disability.

• Giving people more choice and involvement in housing options including the purchase of property • Piloting individual budgets and promoting them throughout Haringey • Meeting additional needs that are currently not being met and working with different people with more complex needs • More opportunities for working and looking at social enterprises • More opportunities for learning through the HAIL NVQ centre • Improving satisfaction surveys to gain true outcomes and to promote action and change.

SERVICES • Developing Stars in the Sky as the leading national dating agency for people with a learning disability • Working on projects that support people with different needs to our current service users but who the commissioners want to provide a service for • Tendering for services in other boroughs • Piloting new services that are contemporary and demonstrate HAIL’s commitment to people with a learning disability and other vulnerable people having control over services.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

The staff should be proud of their achievements and think HAIL an excellent employer.

THE STAFF WE EMPLOY • Review the way in which we recruit staff, to be more imaginative and attract staff who want to be part of a progressive organisation and who wish to make a difference to peoples lives • Giving staff the opportunity to learn and develop through quality training, LDQ and the HAIL NVQ Centre • Support staff to be flexible and able to work with different people, in different environments • Including staff and keeping them well informed • Supporting staff to comply to ever changing Government Legislation.

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HAIL BUSINESS PLAN 2008-2012 LIVING | LEARNING | WORKING | LOVING

Grasping at opportunities.

THE OPPORTUNITIES WE TAKE AND MAKE • Tendering in other boroughs and other areas of work • Setting up services for people that have different needs from our current service users and proving they can work • Raising the profile of Stars in the Sky nationally and business ventures run by people with a learning disability and that provide employment opportunities • Developing sexual health advice packages and training for people with a learning disability and their carers

• Taking our unique services to other areas, we already have Stars in the Sky services in other parts of the country. Lets use this to also promote other service led initiatives (Travel Mate, Employment, NVQ’s for people with a learning disability) • Develop existing fundraising to create new services and new opportunities for our service users • Working in partnership with other organisations including service user led groups to create advocacy and advice services for people with a learning disability • Developing links with private and independent sector.

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LIVING LEARNING WORKING LOVING

HAIL (HARINGEY ASSOCIATION FOR INDEPENDENT LIVING) LTD First Floor, Cara House | 341A Seven Sisters Road (Eade Road) | Tottenham | London | N15 6RD Tel: 020 8809 4442 | Fax: 020 8802 9338 | Email: kevindowd@hailltd.org | Website: www.hailltd.org HAIL (Haringey Association for Independent Living Ltd.) is registered as a Friendly Society under the Industrial and Provident Societies Act 1965.

Registered No. 25410R. Date of Registration 19 September 1986 ILLUSTRATIONS: PAUL DAVIS | DESIGN AND ARTWORK: NIM DESIGN | PROJECT COORDINATORS: KEVIN DOWD, LYDIA JONES AND TOMI MAJEKODUNMI | PRINTED ON MATERIAL SOURCED FROM SUSTAINABLE FOREST.