Conference Program Book by NISH

ConferenCe Program

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2011 national Training and achievement Conference Hilton Bonnet Creek Hotel may 23-25, 2011 Like us on Facebook facebook.com/nISHConf Follow us on Twitter twitter.com/nISHConf

e m o c l e W welcome to orlando and the nISH national Training & achievement Conference. On behalf of everyone at NISH, welcome to the 2011 conference! We are especially pleased to welcome members of Workability International who, for the first time, are holding their conference in conjunction with the NISH conference. Members of the AbilityOne family have grown to expect an exceptional conference experience. This year will be no different. From the opening session through the awards banquet, you will have the opportunity for networking with your colleagues and to choose among sixty training sessions. What an incredible time to learn and share. Orlando is the perfect place and 2011 is the perfect time to introduce this year’s conference theme, Extraordinary Actions, Extraordinary Results. Everyone attending the conference has a shared interest in employing people with disabilities. This is our common bond. With millions of people with disabilities in the U.S. without jobs, we have a great challenge before us. With that challenge and opportunity in mind, NISH is in the first year of a five year strategic plan that has as its first goal – doubling the number of jobs for people with disabilities. Extraordinary actions will indeed be required if we are to achieve these extraordinary results.

NISH and other partners and friends – to learn from each other and address how we can achieve extraordinary results for those we serve. In closing we would like to thank this year’s conference host, Goodwill Industries of Central Florida, for their outstanding conference support. And speaking of support, the NISH team is here to assist you in any way we can to make this conference both enjoyable and productive. So please call on us if we can be of assistance. It’s good to have you with us. We hope you have an extraordinary experience here in Orlando!

Bob Chamberlin President and CEO NISH gregory Bender Chairman of the Board NISH

This conference is a time for everyone in the AbilityOne Program – the Federal government, community rehabilitation programs, the Committee for Purchase,

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Extraordinary Actions, Extraordinary Results are witnessed each and every day in those organizations which exist primarily to provide employment opportunities for people with disability the world over. Workability International members, not unlike AbilityOne producing organizations, achieve extraordinary things. Whether it is through the Rehab Groups’ International Disability Employment Fund which created over 400 sustainable jobs for people with disability in Nepal, India, Panama and Mauritius; the support given to Workability Asia in representations to the International Labor Office (ILO) addressing Japan’s violation of ILO Convention 159; assisting National Disability Services (NDS) in Australia to get the Federal Government as well as every state government to implement a Procurement Program; or participating in the development of the UN Convention—the role of Non-governmental Organizations (NGOs) from across the world working together under the banner of Workability International truly does change the lives of people with disability. Extraordinary Actions, Extraordinary Results! But we have just scratched the surface of our potential. Partnering with NISH and their National Conference provides the Workability International World Conference with its biggest platform ever to give more NGO’s the opportunity to share their wisdom with each other, to learn from each other and to look outwards and see what can be achieved.

Letter from The governor The last two international meetings of Workability International held in the US were in Washington DC in 2007 and prior to that in San Diego in 2002. Both of these meetings were at a time when Workability International needed to take a stand on issues of concern to NGO’s across the world. This year we welcome NGO’s from all employment models and we celebrate the expansion of the “open employment” model throughout the world. People with disability must be given employment opportunities in all types of work settings. Dignity through employment is a common bond that draws us together. NISH is at the forefront in helping its producing organizations to empower people with disability and provide opportunity, options and choice. I welcome all of the Workability International Delegates from many countries and encourage you to meet with and share your experiences with the more than 1000 other delegates who, from my experience, love to share and to learn. Let’s together make Orlando the place for Extraordinary Actions to deliver Extraordinary Results in the evolution of Workability International and AbilityOne to the benefit of people with a disability all over the world. Patrick maher President Workability International Board of Directors

Workability International is ready for its next big step forward and it is appropriate that discussions and planning in this regard should occur in the USA.

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TaBLe of ConTenTS

KeynoTe SPeaKerS

Dean Kamen is an inventor, an entrepreneur and a tireless advocate for science and technology. His roles as inventor and advocate are intertwined — his own passion for technology and its practical uses has driven his personal determination to spread the word about technology’s virtues and by so doing to change the culture of the United States. As an inventor, he holds more than 440 U.S. and foreign patents, many of them for innovative medical devices that have expanded the frontiers of health care worldwide. While still a college undergraduate, he invented the first wearable infusion pump, which rapidly gained acceptance from such diverse medical specialties as chemotherapy, neonatology and endocrinology. In 1976 he founded his first medical device company, AutoSyringe, Inc., to manufacture and market the pumps. At age 30, he sold that company to Baxter International Corporation. By then, he had

added a number of other infusion devices, including the first insulin pump for diabetics. Following the sale of AutoSyringe, Inc., he founded DEKA Research & Development Corporation to develop internally generated inventions as well as to provide R&D for major corporate clients.

In the year 2000, Dean was awarded the National Medal of Technology. Presented by President Clinton, this award was in recognition for inventions that have advanced medical care worldwide, and for innovative and imaginative leadership in awakening America to the excitement of science and technology. He was also awarded the Lemelson-MIT Prize in 2002, and was inducted into the National Inventors Hall of Fame in May 2005. In addition to DEKA, one of Dean's proudest accomplishments is founding FIRST (For Inspiration and Recognition of Science and Technology), an organization dedicated to motivating the next generation to understand, use and enjoy science and technology. W

Dan Clark is CEO of a multi-million dollar corporation, an internationally recognized Speaker, Songwriter/ Recording Artist and a New York Times Best Selling Author. He serves on the International Board of Governors of Operation Smile and on the National Advisory Board for OK Kids Charities.

Dan Clark is the primary contributing author to the Chicken Soup for the Soul series and author of twenty of his own best selling books, including the life changing business management book, Best or Right. His story Puppies for Sale was made into a film at Paramount Studios starring the late Jack Lemmon. As a master storyteller, he has been published in more than 30 million books in 30 languages worldwide!

In the last 25 years, Mr. Clark has spoken to more than 4,000 audiences, to over 3½ million people, in all 50 states and 35 countries. “Achievers North America” and “Achievers Europe” named him one of the “Top Ten Speakers in the World.” In 2005, he was inducted into the National Speakers Association Hall of Fame!

Dan Clark’s inspiring life includes fighting his way back from a paralyzing injury that cut short his football career, flying in fighter jets twice the speed of sound, carrying the Olympic Torch in the 2002 Winter Games, and speaking for Fortune 500 companies, NASA, Super Bowl champions, Mayo Clinic, the United Nations and to our combat troops in Iraq and Afghanistan.

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generaL InformaTIon registration Conference registration is open on: • Monday, May 23 from 7:00 a.m. to 2:00 p.m. • Tuesday, May 24 from 7:00 a.m. to 5:00 p.m. • Wednesday, May 25 from 7:00 a.m. to 5:00 p.m. Please pick up your badge and conference information at Registration located in the Bonnet Creek Ballroom Foyer North.

Information Desk

A representative will be at the Information Desk to provide information on local activities and answer your questions about the conference. The desk is open at the following times: • Monday, May 23 from 7:00 a.m. to 2:00 p.m. • Tuesday, May 24 from 7:00 a.m. to 5:00 p.m. • Wednesday, May 25 from 7:00 a.m. to 5:00 p.m. The Information Desk is located next to the Registration area.

meeting rooms

The Conference Opening Session begins on Monday at 2:00 p.m. in the Bonnet Creek Ballroom located in the Conference Center. The breakout sessions on Tuesday and Wednesday are also located in the Conference Center. Detailed information on individual sessions is on pages 14 to 31.

wifi and Internet Café

WiFi will be available in the lobbies of the Hilton and Waldof Hotels. If you need access to a computer the Internet Café is located in the Duval Room (ground level) and will be open Monday, May 23 at 7 a.m. and close on Wednesday, May 25 at 5 p.m.

Conference Tote Bags

Included in your tote bag this year is a Flash Drive that has conference session presentations, handouts, an accessible PDF of the Program Guide and other information that you may find useful. nISH would like to thank mt. rogers Training Center wytheville, Va., for providing the commemorative tote bags for this year’s conference.

name Badges and Lead retrieval

NISH uses a lead retrieval system to track registration and session attendance. This system provides valuable information that helps NISH develop sessions for future conferences that provide the most value to participants. Your name badge includes a barcode with your information. When you enter conference sessions, your name badge will be scanned to record your attendance.

Badge Color

The color of the badge identifies an individual’s specific involvement with the AbilityOne Program. Look for the region name on the bottom of each name badge to identify attendees from your area. A “#1” appliqué on the badge indicates a person who is attending the NISH National Training and Achievement Conference for the first time. #1s, we welcome you!

 NISH Board of Directors and NCWC

White

 Committee for Purchase and Federal Employees

Yellow

 CRPs and CRP Speakers

Green

 Guests and Contracted Speakers

Tan

 NISH Staff

Blue

 Workability International

Gray

 Sponsors, Complimentary, and others

Purple

Training Voucher reimbursement

NISH will once again authorize AbilityOne-producing NPAs to use their training vouchers to assist with covering the cost of attending the conference. The lead retrieval system enables NISH to track session attendance necessary for obtaining the Verification of Attendance form (goldenrod form), required for voucher requests. Please make sure you take your badge with you to all conference sessions to track your attendance. You need to attend at least four conference sessions to receive a goldenrod form. Goldenrod forms may be picked up in the Registration area on Wednesday, May 25, from 2:30 to 5:00 p.m.

workability International Conference

Workability International, the world's largest body representing providers of work and employment services to people with a disability, is holding its 2011 Annual Conference in conjunction with the NISH Conference. Over three million people with disabilities are engaged in work programs delivered by Workability International's 135 member organizations in 41 countries. Workability International seeks to establish the highest possible standards internationally in the delivery of work programs and support services for people with disabilities. We welcome all Workability International attendees to Orlando and the NISH National Training and Achievement Conference. We are excited to have you and look forward to sharing best practices and networking with you during our time together.

Please take your badge with you to all conference events and ensure it is scanned as you enter sessions.

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generaL InformaTIon

Conference Host – goodwill Industries of Central florida, Inc. NISH extends a heartfelt welcome and a sincere thank you to goodwill Industries of Central florida, Inc. for serving as the official host for the 2011 Annual Training and Achievement Conference. Staff members from Goodwill Industries are operating the conference Information Desk, providing you with information about the training conference and the local area. Goodwill employees are also scanning session attendees’ badges and assisting with the general logistics of the conference. In addition, Goodwill employees provided support by receiving and storing conference materials, stuffing tote bags, and delivering materials to the conference hotel site. goodwill Industries of Central florida, Inc. is a Central Floridabased not-for-profit Community Rehabilitation Program that has been providing vocational rehabilitation and employment services to people with disabilities in Central Florida since 1959. While headquartered in Orlando, its programs and services reach people throughout a six-county territory in Central Florida. Personalized program planning, dedicated staff, and the availability of a wide variety of programs with a focus on outcomes are the essence of Goodwill’s service delivery and reputation.

Conference Tracks

abilityone The AbilityOne track provides the opportunity to hear first hand from the Committee for Purchase and NISH as well as obtain updates from regulatory bodies involved in the Program. Our Federal customers and those newcomers to AbilityOne will find this track helpful. abilityone Business Development The sessions in this track emphasis line of business and growth opportunities for CRPs participating in the AbilityOne Program. They also showcase AbilityOne capability and capacity for government attendees. CrP Business Strategy This track highlights smart business strategies that will help CRPs be successful inside and outside the AbilityOne Program. operations for Services and Products This track is a must for products and services producers as it spotlights what is happening in the AbilityOne products and services arena.

Leadership The Leadership track is designed with the CEO and executive level staff in mind. It targets critical issues impacting both the worlds of business and rehabilitation. governmental affairs The Government Affairs track focuses on current public policy issues associated with the AbilityOne Program and CRPs. workforce Development The Workforce Development track addresses issues specific to the field of rehabilitation and featured sessions with the NISH Institute for Economic Empowerment. Quality The Quality track is back by popular demand and emphasizes NISH’s commitment to quality and performance excellence. federal Federal customers and those newcomers to AbilityOne will find this track of most interest. Two of the sessions feature CEUs provided through ESI.

Conference accessibility and Transportation

The Hilton Bonnet Creek is fully-accessible to people with disabilities. The hotel staff members are happy to assist you and have participated in NISH-sponsored disability awareness training in preparation for our conference. If you have a question, a special need, or concern please ask a hotel employee for assistance. For convenient and comfortable shuttle service all around Orlando and the greater Central Florida region, contact Mears Transportation Group at (407) 423-5566. Mears Transportation operates more than 11 passenger shuttle vans, including seven that are wheelchair accessible. If you need additional assistance, please see the hotel concierge for more information.

Disney world® Tickets

If you have not purchased your tickets for Disney World®, the Concierge is a great resource. You can also call 407-566-5600, Monday through Friday between 8:30 a.m. and 6:00 p.m. You can also use the following link to purchase online tickets for pick up at Will Call. www.disneyconventionear. com/hobc2011 Walt Disney World® Resort, Magic Kingdom® – Cinderella Castle

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EMERGEN

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Monday, may 23 7:00 a.m.

Registration Opens (Bonnet Creek Ballroom Foyer North)

7:30 a.m. – 9:30 a.m.

Goodwill Breakfast (Floridian Ballroom B - C)

8:00 a.m. - 10:30 a.m.

I Was Just Awarded My First AbilityOne Contract…Now What?  (Floridian Ballroom B - C)

8:00 a.m. – 1:30 p.m.

Financial Leadership Forum (Bonnet Creek XI - XII)

9:30 a.m. – 10:30 a.m.

Business Development Focus Group on Training Needs (Floridian H - I)

12:00 p.m. – 1:45 p.m.

NCWC Annual Meeting  (Floridian A- C)

2:00 p.m. - 4:30 p.m.

Opening Session  (Bonnet Creek Ballroom)

4:30 - 6:30 p.m.

CRPs Connecting: Big Ideas Exchange  (Floridian Ballroom)

6:30 p.m.

Dinner on your own

2011 C o n f e r e n cE S e ssi o n s

Federal participants recommended sessions  Sessions with international focus and speakers CRPS new to NISH and the AbilityOne Program recommended sessions

tuesday, may 24 TRACKS

AbilityOne (Bonnet Creek I - III)

7:00 a.m.

Registration Opens

7:00 – 8:45 a.m. Breakfasts

 Welcome to AbilityOne for Newcomers (Floridian G - I)   NCWC (Flordian J - L)  General Breakfast (Foyer between Bonnet Creek and Floridian Ballrooms)  Workability International (Orange) 

9:00 – 10:30 a.m.

NISH Strategy Execution Update 

10:30 – 10:45 a.m.

Break

10:45 a.m. – 12:15 p.m.

Assessing Readiness for Employment 

12:15 – 1:30 p.m.

Regional Lunches: South (Floridian K - L), Pacific West (Floridian J), and North Central (Floridian H - I)

General Lunch (Foyer between Bonnet Creek and Floridian Ballrooms)

1:30 – 2:45 p.m.

 Department of Labor Update: How Do

 Creative Collaborations and Partnerships 

Current Environment of the DLA Clothing and Textiles Procurement

Building Your Business Development Toolkit

Business Growth Strategies, Part 2

Legal Aspects for Products & Services

Meet the Business Development Team

Strategic Partnering: USAF Air Combat Command Installations and Mission Support 

Army Manufacturing & Development 

AbilityOne Business Development (Bonnet Creek IV - VI)

CRP Business Strategy (Floridian A - C)

Operations for Services & Products (Bonnet Creek VII - IX)

You Measure Up?   Committee Meeting (12:30 - 2:30 p.m.)

2:45 – 3:00 p.m.

Break

3:00 – 4:30 p.m.

"Speed Dating" II with the Committee for Purchase 

4:30 - 4:45 p.m.

Break

4:45 – 6:00 p.m. Roundtables

Legal Issues Update

AbilityOne Business Development (Bonnet Creek IV - VI)

CRP Business Strategy (Floridian A - C)

Operations for Services & Products (Bonnet Creek VII - IX)

Leadership (Floridian D - F)

Government Affairs (Bonnet Creek X - XI)

Quality (Bonnet Creek XII)

Funding, Budgets, & Market Pricing for New Opportunities

Growing Business by Leveraging Your Capabilities and Capacity 

Customer Portal - Agency Info, Project Tracking, and QER Training

High Reliability Organizations, Part 1

Public Policy Update from Around the World 

Quality Tools Showcase: What Should You Know About ISO 9001?, Part 1

Business Development Update, Part 1 

Business Growth: A Success Story from Down Under 

Taking the Second Step: Actions and Reactions to Support our AbilityOne Partners

High Reliability Organizations, Part 2

Overview of the 112th Congress Maximizing Grassroots Advocacy

Quality Tools Showcase: Remove waste with Lean, Part 2

What Makes a High Quality Environment for People with Disabilities

Building a Self Advocacy Group

The Value of Line of Business Certifications

Risk Management Approaches to Enhance CRP Effectiveness

Establishing a Speaker’s Bureau of People with Disabilities

Managing the Customer Experience

Meet the Voices: Speaker Bureau Success Stories

CRP Management Focus Group on the AbilityOne Employee Satisfaction Survey

Workforce Development (Bonnet Creek X - XI)

Federal (Bonnet Creek XII)

Key Initiatives of NISH’s Institute for Economic Empowerment, Part 1

Doing Business with the AbilityOne Program 

Business Development Update, Part 2 

Business Growth Strategies, Part 1

 Mergers, Acquisitions & Planned Expansion 

Wednesday, may 25 TRACKS

AbilityOne (Bonnet Creek I - III)

7:00 a.m.

Registration Opens

7:00 – 7:45 a.m. Breakfasts

 Products Breakfast: Some Days You Eat the Bear...How to Ensure Organizational Resilience (Flordiain J - L)   General Breakfast (Foyer between Bonnet Creek and Floridiain Ballrooms)

8:00 – 9:15 a.m. 8:00 – 10:30 a.m.

Leadership (Floridian D - F)

 Workability International (Orange) 

 Workability International: Employment Model Showcase 

Best Practices in Nonprofit Management

Acquisition Keynote: Procurement & Small Business Leaders’ Panel 

9:00 – 10:30 a.m. 10:30 – 11:00 a.m.

Break

11:00 a.m. – 12:15 p.m.

Committee for Purchase CEO Forums Update

12:15 – 1:30 p.m.

Regional Lunches: East (Floridian K - L), South Central (Floridian H - I), and Northwest (Floridian J)

1:30 – 2:45 p.m.

NISH B1 Process 

2:45 – 3:00 p.m.

Break

3:00 – 4:30 p.m.

Sources Sought Best Practices 

5:30 – 6:30 p.m.

Award Winner Reception – By Invitation Only (Bonnet Creek XII)

6:00 – 6:45 p.m.

Awards Banquet Reception/Cash Bar  (Bonnet Creek Ballroom Foyer West)

7:00 – 9:30 p.m.

Awards Banquet  (Bonnet Creek Ballroom)

Contact Center Services Update 

Managing Relationships with Contracting Partners 

NISH Support to the DLA Land and Maritime Mission

Social Enterprise Strategies: Implications for CRPs

General Lunch (Foyer between Bonnet Creek and Floridian Ballrooms)

Prime Contractor Program Overview

Smart Business Growth, Part 1

What Customers Want: Lessons from CRPs and Federal Customers

Social Return on Investment

Key Initiatives of NISH’s Institute for Economic Empowerment, Part 2

Trends in Procurement, Part 1*

Total Facilities Management Program Update and CRP Panel Discussion 

Smart Business Growth for CRPs, Part 2 

Product Processing and Packaging: An Exciting New Market for AbilityOne!

Sustaining Social Impact

What's New in Assistive Technology

Trends in Procurement, Part 2 

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DaILy SCHeDuLe M M

9:00 A.M. – 10:30 A.M. Concurrent Sessions aBILITyone® nISH Strategy execution update To grow even more jobs for those we serve, NISH has developed an innovated job-growth strategy to include state and local governments, as well as commercial opportunities. Panelist review the opportunities, challenges, and assistance NISH provides in collaborating with NPAs. Moderator Bob Chamberlin President and Chief Executive Officer NISH National Office Speakers gregg Bender Chairperson NISH Board of Directors rhett Linke Executive Director, Strategic Business Development Unit NISH National Business Development NISH National Office Steve Schwalb Deputy Executive Director NISH Northwest Regional Office martin williams Vice President, Regional Operations NISH National Office aBILITyone® BuSIneSS DeVeLoPmenT funding, Budgets, and market Pricing for new opportunities We face a challenging and critical time for the AbilityOne Program and the CRP community. Many government departments and agencies will experience budget cuts that will place great importance on market pricing for CRPs. The competition for funding and grant money from local, state, federal, and private sources is greater than ever. This session focuses on how two CRP organizations met the realities of funding, budgets, and market-pricing

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DAILY SCHEDULE 9:00 A.M. – 10:30 A.M. Concurrent Sessions (continued) challenges while they entered into a new and complex line of business. This session provides you the opportunity to learn how each CRP met the challenges and what processes they used to make a “go” or “no-go” decision to proceed with the opportunity to create employment for those they serve. These two CRPs provide you with a road map to proceed from your go or no-go decision to successfully implementing your decision. Moderator Ken Shipman Senior Program Manager NISH National Office Speakers ace Burt President and Chief Executive Officer Enterprise Service Solutions Austin, TX roy Hung Vice President, Operations Goodwill Industries of Hawaii, Inc. Honolulu, HI CrP BuSIneSS STraTegIeS growing Business by Leveraging your Capabilities and Capacity This session focuses on how CRPs can leverage their capabilities and capacity to expand business. Knowing what you do well and understanding how to capitalize on your strengths is the greatest asset in a growing business. Fleet, contact center, and digital document services business line managers offer tips on how you can grow into these lines of business with a low cost of entry and build a footprint in the marketplace to enable you to expand employment opportunities for persons with significant disabilities.

Tuesday, May 24

Moderator nicole Hansma Senior Project Manager NISH National Business Development NISH North Central Region Speakers Peggy gritt Senior Program Manager NISH National Office Paul Koepfinger Senior Program Manager NISH National Office Susan retter Senior Team Leader NISH Northwest Region oPeraTIonS for SerVICeS anD ProDuCTS Customer Portal – agency Info, Project Tracking, and Qer Training This session provides demonstrations of three modules of the NISH Customer Portal: Agency Info, Project Tracking, and QER/404. The Agency Info module captures partner agency information and points-of-contact for NISH. You learn ways to update agency information, eligibility requirements, and points-ofcontact. The Project Tracking module captures direct labor hours and ratios for new PL additions and transfers. You learn ways to input AbilityOne project tracking information and submit this tracking data directly to the NISH Regulatory team. The QER module facilitates the process of collecting direct labor data from Agencies throughout the federal fiscal year. You learn ways to input direct labor data in the QER module and submit the Annual Certification Form 404. Moderator Howard Cooke Assistant Vice President, National Operations NISH National Office Speaker Valerie Smith Training Manager NISH National Office

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LeaDerSHIP High-reliability organizations, Part 1 CRPs frequently work in demanding and time-sensitive environments. This session focuses on the way organizations in high-risk industries approach quality and reliability. You learn processes and tips on techniques to excel and deliver quality to customers. Topics include developing innovative process improvements and helping people make the right decision at the right time. Moderator Sabrina Harmon Senior Training Program Manager NISH National Office Speaker Spence Byrum Chief Executive Officer Convergent HRS Weston, FL goVernmenT affaIrS/ worKforCe DeVeLoPmenT Public Policy update from around the world Many challenges and issues the United States faces in its efforts to impact public policy for people with disabilities are shared throughout the world. Speakers present solutions to some critical problems facing the disability communities in their respective countries and the world. Ireland, which is facing a severe economic crisis, has implemented a national disability strategy to monitor service processes and effectiveness that is now internationally known as a “best practice.” In Australia, recent recommendations call for a national disability insurance plan that fullyfunds supports needed by people with disabilities and their families. Moderators rebecca fletcher Chief Executive Officer Sunshine Home New South Wales, Australia

rich gilmartin Chief Executive Officer Lakeview Center Pensacola, FL

richie ybarra ISO Coordinator ReadyOne Industries El Paso, TX

Speakers angela Kerins Workability International Board Member Chief Executive Officer Rehab Group Dublin, Ireland

10:30 A.M. – 10:45 A.M. Break

Patrick maher President, Board of Directors Workability International Sydney, Australia

aBILITyone® assessing readiness for employment This session provides guidance on documenting a person's readiness for competitive employment. For those employees with a disability to be counted as severely disabled for ratio purposes in the AbilityOne Program, their file must include medical documentation of a severe disability and an annual evaluation of being competitively unemployable. In 2007, the Committee staff developed the Committee Staff Nonprofit Agency Review Manual, which provides guidance on how to document a person’s functional limitations and the accommodations and supports that are being used. Speakers review information in the manual and provide updates on what the Committee expects to see in a CRP’s files when they visit the agency.

QuaLITy Quality Tools Showcase: what Should you Know about ISo 9001?, Part 1 ISO 9001 provides one of the best models for business excellence imaginable because it can save you money, get you more customers, and increase your profits. The only trick is understanding what the standard says. Providing examples and illustrations from his book ISO 9001 in Plain English, Craig Cochran presents the requirements of ISO 9001 in plain English. Speakers from two CRPs, present examples of the ways ISO has helped their organizations. Moderator Polly wessel Senior Quality Manager, Products NISH National Office Speakers ed Boerst Corporate Quality Director Professional Contract Services, Inc. (PCSI) Austin, TX Craig Cochran Project Manager Georgia Tech University Kennesaw, GA

10:45 A.M. – 12:15 P.M. Concurrent Sessions

Moderator Patty Pappas Senior Manager Regulatory Affairs NISH National Office Speakers Louis Bartalot Director, Compliance Committee for Purchase From People Who Are Blind or Severely Disabled Arlington, VA Selected CrP Chief executive officers

aBILITyone® BuSIneSS DeVeLoPmenT Business Development update, Part 1 This session provides an overview and update on business development highlights for NISH’s National Business Development team and each of the strategic lines of business. You learn about the latest events in each one of NISH’s strategic business lines. After the presentations, you can speak with each of the line of business Program Managers. Moderator rhett Linke Executive Director, Strategic Business Development Unit NISH National Business Development NISH National Office Speakers nISH Business Development Lineof-Business managers CrP BuSIneSS STraTegIeS Business growth: a Success Story from “Down under” A successful community service organization in Australia shares its formula for success. Growth doesn’t happen without willingness to change, a solid strategy, careful planning and successful implementation of actions that drive the growth. Identifying opportunities, building relationships, and building capacity are only parts of the formula that the Bedford Group uses. You may want to incorporate some of their strategies and create your own success. Moderator rick Sebastian Chief Executive Officer Human Technologies Corporation Utica, NY Speakers Steve Jones Chief Operating Officer Bedford Group Panorama, Australia

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DAILY SCHEDULE 10:45 A.M. – 12:15 P.M. Concurrent Sessions (continued) Sally Powell Executive Manager Strategy and Organisational Development Bedford Group Panorama, Australia oPeraTIonS for SerVICeS anD ProDuCTS Taking the Second Step: actions and reactions to Support our abilityone Partners The panel discusses innovative initiatives within the AbilityOne Program that offer support to AbilityOne partners in sustainability and CRP to CRP purchasing. The first step is to find out what the partners need; the second step is to find ways to supply the needs. Sometimes the solutions supplied are things the partners do not realize they need. Moderator Blaine robinson Senior Training Program Manager NISH National Office Speakers Cathy Cooke Director AbilityOne Program Support NISH National Office rachel osero Project Manager NISH North Central Region Curt Salter, rBSm Chief Operations Officer Chimes DC Baltimore, MD Shawn Spengler Director of Product Placement National Industries for the Blind (NIB) Alexandria, VA

Tuesday, May 24

LeaDerSHIP High-reliability organizations, Part 2 This session is a continuation from Part I. You learn ways organizations in high-risk industries approach quality and reliability. CRPs frequently work in demanding and time-sensitive environments. This session offers processes and tips to help CRPs excel and deliver quality to customers. Topics include developing innovative process improvements and helping people make the right decision at the right time. Moderator Sabrina Harmon Senior Training Program Manager NISH National Office Speaker Spence Byrum Chief Executive Officer Convergent HRS Weston, FL goVernmenT affaIrS/ worKforCe DeVeLoPmenT overview of the 112th Congress: maximizing grassroots advocacy Join us for a briefing on the 112th Congress. You receive an update on legislative initiatives that leverage employment opportunities for people with significant disabilities and maximize grassroots advocacy efforts to strengthen the AbilityOne Program. This session covers best practices for developing a successful grassroots network and for building relationships with members of the 112th Congress. In this panel discussion, experts discuss the importance of cultivating relationships with members of Congress and share best practices for building and using a local grassroots team. Moderator John Kelly Director, Government Affairs NISH National Office

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Speakers alicia epstein Disability Policy Manager NISH National Office Debbie Ignatz Manager, State Relations NISH National Office Bill Jefferson Armed Services Liaison NISH National Office QuaLITy Quality Tools Showcase: remove waste with Lean, Part 2 Ask your company three questions. Do we have waste in our processes? Do our customers sometimes experience delays when they deal with us? Are our costs drifting upwards? If you said “yes” to any of these questions, then you need Lean. This presentation provides an overview of Lean tools and techniques, specifically designed to remove waste, delays and non-valueadded tasks. Speakers from two CRPs present examples of successes using Lean principles in their organizations. Moderator Polly wessel Senior Quality Manager, Products NISH National Office Speakers Craig Cochran Project Manager Georgia Institute of Technology Kennesaw, GA Juan Bezanilla Engineering Manager ReadyOne Industries El Paso, TX Kent a. walters Executive Director, Goodwill Great Lakes Goodwill Industries of Southeastern WI, Inc. Milwaukee, WI

Joseph J. nikolaus Director, Black Belt Goodwill Industries of Southeastern WI, Inc. Milwaukee, WI 12:15 P.M. – 1:30 P.M. general Lunch 12:15 P.M. – 1:30 P.M. regional Lunches  North Central  Pacific West  South

1:30 P.M. – 2:45 P.M. Concurrent Sessions aBILITyone® Department of Labor update: How Do you measure up? Three DOL-Wage and Hour compliance surveys conducted during 2010 revealed several enforcement issues. How does your CRP compare to the national average? This session provides you with tools that are simple, yet effective, to assist AbilityOne affiliates in understanding and maintaining compliance with the Fair Labor Standards Act, the Service Contracts Act and your Special Minimum Wage Certificate. As in past years, a representative from DOL– Service Contract Wage Determinations will discuss changes to the health and welfare rate. Moderator Patty Pappas Manager, Regulatory Assistance NISH National Office Speakers Department of Labor, Wage and Hour Division, Employment Standards Administration Washington, DC Sandra Hamlett Branch Chief

arthur m. Kerschner, Jr. Chief, Branch of Child Labor and Special Employment Enforcement aBILITyone® BuSIneSS DeVeLoPmenT Business Development update, Part 2 This session, Part 2 of the Business Development Update, offers updates on business development highlights for NISH Products; including the actions we have taken to assist our CRPs in their quest to grow their business operations and a continuation of services strategic lines of business. You learn about the business development highlights across the nation in both products and services. After the presentation, you will have the opportunity to ask questions. Moderator ryan Blackman Senior Deputy Director NISH National Business Development NISH National Office Speakers Bill allen, Jr. Director, Business Development Products NISH National Office nISH Business Development Lineof-Business managers CrP BuSIneSS STraTegIeS Business growth Strategies, Part 1: Creative Collaborations and Partnerships You can grow your CRP in two ways: (1) through collaboration with other CRPs and (2) with businesses and other entities. A panel of U.S. and Workability CRPs discuss their experiences using these important growth strategies. Moderator Peter Brinkerhoff Founder, President Corporate Alternative, Inc. Union Hall, VA

Speakers Bradley Collings President Secure Document Alliance Salt Lake City, UT Jeff Dolven President and Chief Executive Officer Skookum Educational Programs Bremerton, WA george marshall President Haywood Vocational Opportunities, Inc. Waynesville, NC oPeraTIonS for SerVICeS anD ProDuCTS Current environment of the DLa Clothing and Textiles Procurement This session focuses on opportunities and challenges in the Clothing and Textiles Supply Chain. Moderator Jack London Key Program Manager NISH Products NISH National Office Speakers Colonel Jeanne Hardrath, uSaf Director, Clothing and Textiles Supply Chain DLA Troop Support Philadelphia, PA LeaDerSHIP what makes a High-Quality environment for People with Disabilities A quality work environment, the type of supervision desired, and a connection to resources that support advancement are some of the key elements important to people with disabilities served through AbilityOne CRPs. The panel discusses results from a recent survey of AbilityOne employees and other research findings. This session is critical for executives who want to create a quality work environment in their CRP.

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DAILY SCHEDULE 1:30 P.M. – 2:45 P.M. Concurrent Sessions (continued)

Tuesday, May 24

Pam Lillibridge President and Chief Executive Officer Tresco, Inc. Las Cruces, NM

Moderator Sabrina Harmon Senior Training Program Manager NISH National Office

Brandon macsata Managing Partner The Macsata-Kornegay Group, Inc. Washington, DC

Speakers Leejay acham Senior Quality Manager NISH National Office

Barbara riggs Disability Services Manager Eggleston Services Norfolk, VA

Therese Stein Research Manager NISH Institute for Economic Empowerment/Workforce Development NISH National Office

QuaLITy The Value of Line-of-Business Certifications Certifications…..are they really worthwhile? If so, which ones? Navigating the many certification options for organizations and individuals can be challenging. This session provides you information on different types of certifications for several different lines of business. This information will help you make decisions on certification for your organization or for individuals.

goVernmenT affaIrS/ worKforCe DeVeLoPmenT Building a Self-advocacy group Creating or joining a self-advocacy group can present an array of opportunities for individuals with significant disabilities to act or speak on issues that affect them or their community. Self-advocacy groups offer individuals with disabilities the opportunity to find support among friends and colleagues in advocating disability rights and other public policy issues. A panel relates real stories from CRPs and self-advocacy groups. You learn techniques for building and maintaining a self-advocacy group. Moderator alicia epstein Disability Policy Manager NISH Government Affairs Speakers marvette Humphry Advocate Eggleston Services Norfolk, VA

Moderator Karen Schramm Senior Team Manager NISH South Region Speaker mickey Crowe Senior Project Manager NISH South Region 2:45 P.M. – 3:00 P.M. Break

3:00 P.M.– 4:30 P.M. Concurrent Sessions aBILITyone® “Speed Dating” II with the Committee Building on the success of the “Speed Date with the Committee” session at the 2010 NISH Conference, this session provides opportunities for

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direct dialogue with the Presidential appointees and other senior officials who administer and advocate for the AbilityOne Program. Members and staff of the Committee for Purchase From People Who Are Blind or Severely Disabled will host roundtable discussions and seek your input. Please come prepared to exchange best practices, ideas and positive experiences regarding outreach to wounded warriors, growing job opportunities for the AbilityOne workforce, providing exceptional customer service and/or delivering a quality work environment. To provide context for the discussion, a recap of the 2010 session and an overview of current events will be provided. Moderator Tina Ballard Executive Director and Chief Executive Officer Committee for Purchase From People Who Are Blind or Severely Disabled Speakers Members of the Committee for Purchase From People Who Are Blind or Severely Disabled andrew Houghton Chairperson James omvig Vice Chairperson James Kesteloot Private Citizen robert Kelly, Jr. Private Citizen Staff members from the Committee for Purchase From People Who Are Blind or Severely Disabled Arlington, VA Kim Zeich Deputy Executive Director Louis Bartalot Director, Compliance

Barry Lineback Director, Business Operations Dennis Lockard Committee Counsel nancy myrick Director, Policy and Programs aBILITyone® BuSIneSS DeVeLoPmenT Building your Business Development Toolkit Understanding the Federal marketplace is essential for developing your business and expanding your footprint. During this session you learn tips and tools to help you market yourself to Federal customers and highlight your capabilities. You also learn techniques to create capability statements for marketing to potential customers. Moderator martin williams Vice President, Regional Operations NISH National Office Speaker nicole Hansma Senior Program Manager NISH National Business Development NISH North Central Region CrP BuSIneSS STraTegIeS Business growth Strategies, Part 2: mergers, acquisitions, and Planned expansion In this session, a panel of American and International CEOs discuss their experiences, lessons learned, and their ultimate success. Some business gurus say that significant business growth cannot be achieved unless organizations look at partnerships, mergers, and acquisitions as part of their business strategies. Mergers and acquisitions, in particular, are huge steps for any organization including CRPs because they can occur as part of a thoughtful and planned expansion. Significant expansion can also transpire through other various

methods. However, the results may lead to overnight growth as well as increased risks. Moderator Peter Brinckerhoff Founder, President Corporate Alternatives, Inc Union Hall, VA Speakers anne Bryce Chief Executive Officer AC Foundation Limited New South Wales, Australia angela Kerins Workability International Board Member Chief Executive Officer Rehab Group Dublin, Ireland Janet Samuelson President and Chief Executive Officer ServiceSource Network Alexandria, VA oPeraTIonS for SerVICeS anD ProDuCTS Legal aspects for Products and Services This session covers the basics of contracting and requirements for purchase orders to suppliers, an overview of Federal Prison Industries contract rights and the way Berry provisions impact your contracts. This session addresses these areas as they apply to NISH Services and NISH Products. Moderator Jack London Key Program Manager NISH Products NISH National Office Speaker ruth ganister, esq. Founding Partner Rosenthal and Ganister West Chester, PA

LeaDerSHIP risk management approaches to enhance CrP effectiveness The effective assessment and mitigation of the wide array of risks that the CRP community is exposed to a critical component to the ongoing success of all organizations, regardless of size or scope of operations. This session provides a fundamental understanding of the practice of risk management and presents some practical, structured approaches to risk-management methods used to identify, evaluate, and manage risks that affect NISH and the CRP community. Moderator elizabeth goodman Chief Financial Officer NISH National Office Speakers Scott Kuebler Vice President, Safety, Security & Risk Management ServiceSource Network Clearwater, FL Jo Sinha Corporate Vice President Peckham, Inc. Lansing, MI goVernmenT affaIrS/ worKforCe DeVeLoPmenT establishing a Speakers Bureau of People with Disabilities In this session, you learn the steps for starting a Speakers Bureau in your organization. NISH founded its Speakers Bureau in 2006 with one speaker. Today, the Speakers Bureau includes more than 12 speakers who have been invited to speak at venues all over the country; including the Pentagon and the White House Old Executive Office. You learn tips and tricks for overcoming a speaker’s weaknesses and hear some reallife examples. You learn how any organization—with any size budget— can have its own Speakers Bureau.

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DAILY SCHEDULE

Tuesday, May 24

3:00 P.M. – 4:30 P.M. Concurrent Sessions (continued)

4:45 P.M. – 6:00 P.M. roundtables

Ms. Gray discusses the four things every speaker needs, the ways to use technology to save money, and the process to book your first speakers conference.

LegaL ISSueS uPDaTe We live in an ever changing world. Our environment and the challenges we face continue to be more complex. The legal environment is no different. Changes and complexities are all around us, and are sometimes hard to navigate. Come hear directly from NISH’s legal counsel about the hot issues facing CRPs.

Moderator Dave Theimer Assistant Vice President, Marketing NISH National Business Development NISH National Office Speaker Sarah gray Marketing Manager NISH National Business Development NISH National Office QuaLITy managing the Customer experience This presentation addresses specific tools and techniques that will help you manage the customer experience from start to finish. The business challenge for the new millennia is managing the customer experience. This means creating a memorable and positive experience that outlasts the transaction of money for services. You have to engage customers on a number of levels and create the desire for them to become your advocate. You learn the importance of careful planning and execution. Moderator Leejay acham Senior Quality Manager NISH National Office Speaker Craig Cochran Project Manager Georgia Institute of Technology Kennesaw, GA

Moderator and Speaker Jean robinson, esq. General Counsel NISH National Office meeT THe BuSIneSS DeVeLoPmenT Team This interactive roundtable offers you the opportunity to meet and interact with NISH National Business Development Line of Business Managers, Products, and Regional BD Directors. The open format allows you to talk with the NISH Business Development staff. Moderator ryan Blackman Senior Deputy Director NISH National Business Development NISH National Office Speaker rhett Linke Executive Director, Strategic Business Development Unit NISH National Business Development NISH National Office members of the nISH Business Development Team

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STraTegIC ParTnerIng: uSaf aIr ComBaT CommanD InSTaLLaTIonS anD mISSIon SuPPorT The USAF ACC Installation and Mission Support Directorate and NISH have written a Memorandum of Understanding that develops a strategic business relationship. The Strategic Alliance Team has recently completed Partnering and Pricing Process Models that will be used at all ACC installations and the beta test of those models has been initiated at Offutt AFB. This session relates the genesis of this critical alliance and discusses the way its goals and models will be implemented at six remaining installations throughout the command. You hear about the schedule of implementation. The nonprofit agencies affected have been invited to attend. Although this session is targeted to USAF ACC and NPA producing ACC custodial contracts, you are welcome to attend this open session if you are interested in this top priority for NISH and the USAF ACC. Moderator fil Tellez Senior Program Manager NISH National Office Speakers Tom Deagen Senior Quality Manager NISH Pacific West Region John frisk Project Manager NISH Northwest Region michael Kevin Cloud Vice President of Administration and IT Professional Contract Services, Inc. (PCSI) Austin, TX

John Hollan Service Contract Manager Headquarters Air Combat Command Contracting Division Directorate of Installations and Mission Support Civil Engineer Operations Branch Langley Air Force Base Hampton, VA robert e. michael Procurement Analyst Headquarters Air Combat Command Contracting Division Directorate of Installations and Mission Support Civil Engineer Operations Branch Langley Air Force Base Hampton, VA army manufaCTurIng anD DeVeLoPmenT This session features a panel consisting of Army officials who are subject matter experts on a myriad of Products for the Army. They discuss the current environment of the Army Program Executive Office Soldier and opportunities available for AbilityOne agencies. Moderator Chris Stearns Senior Business Development Manager NISH Products NISH National Office Speakers Tom Bouchard Business Operations Manager/ Supervisory Contracting Officer US Army RDECOM Natick Contracting Division Natick, MA Sean murphy US Army RDECOM Natick Contracting Division Natick, MA Jeffrey myhre Assistant Product Manager PM SCIE PEO Soldier Fort Belvoir, VA

Daniel J Purcell Program Acquisition Logistics Support U.S. Army RDECOM Natick Soldier Center WarPADD Natick, MA meeT THe VoICeS: SPeaKerS Bureau SuCCeSS STorIeS In this session, you have the opportunity to meet some of the most established members of the AbilityOne Speakers Bureau. You talk with the speakers one-on-one and learn how becoming a spokesperson for the AbilityOne Program has changed their lives. Moderator Sarah gray Marketing Manager NISH National Business Development NISH National Office Speakers Belinda Porras Project Manager, Employment Source NISH Board of Director, Member Fayetteville, NC nathan Short Quality Assurance Manager, Professional Contract Services, Inc. (PCSI) Kyle, TX frederick “will” williams NISH Board of Directors, Member Killeen, TX CrP managemenT foCuS grouP on THe aBILITyone emPLoyee SaTISfaCTIon SurVey NISH staff needs you to help develop a multilevel approach to respond to survey answers. NISH recently conducted a satisfaction survey to over 1,700 AbilityOne employees, who provided opinions and feedback on issues related to coworkers, supervisors, training/advancement, compensation/recognition, and overall satisfaction. In addition, they offered over 4,000 written comments. NISH staff is seeking input from CRPs. Space is limited to 40 CRP participants.

Moderator Leejay acham Senior Quality Manager NISH National Office Speakers Speakers from the Institute for Economic Empowerment and Workforce Development NISH National Office Brian Deatley Research Manager Denise Perka Research Manager Therese Stein Research Manager Larissa Timmerberg Director, Workforce Development

weDneSDay, may 25 7:00 A.M. – 5:00 P.M. Conference registration is open 7:00 A.M. – 7:45 A.M. general Breakfast 7:00 A.M. – 7:45 A.M. workability International Breakfast

7:00 A.M. – 7:45 A.M. ProDuCTS Products Breakfast: Some Days you eat the Bear…How to ensure organizational resilience In Some Days, You Eat the Bear… Joe Williams presents a model that CRPs can use to help build organizational resilience. At 20, Mr. Williams was attacked by a grizzly bear during an evening hike in Glacier National Park. This terrifying encounter consisted of over 45 minutes of direct, unarmed confrontation with one of nature's most feared predators.

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DAILY SCHEDULE Continued

As Joe went on with his life and faced additional significant challenges, he realized his exceptional ability to survive hardship stemmed directly from the lessons he learned through his encounter with the bear. That ability to bounce back from adversity is a critical attribute of successful organizations, as well as for individuals. One company will weather the storm of disaster and emerge stronger than ever, while another firm facing the same challenges will fail. The difference between the two can be summarized in one word – resilience. Moderator Jill Johnson Executive Director, Products NISH National Office Speaker Joseph williams Jordon Marketing Associates, Ltd O'Fallon, MO

8:00 A.M. – 9:15 A.M. aBILITyone® BuSIneSS DeVeLoPmenT workability International: employment model Showcase Workability International showcases several of its members from around the globe. Presenters provide an overview of their organizations and share best practices, challenges, and successes in the context of their local environment. Services provided to people with disabilities and in particular, employment and training are the focus of these diverse presentations. You learn from sector leaders in Brazil, Nepal and Taiwan. Moderator meg mall Director, International Relations Goodwill Industries International Rockville, MD

Wednesday, May 25

Speakers Sylvia Cury Executive Director of FENAVAPE National Federation of the AVAPES President of AVAPE Association for Valuing Persons with Disabilities São Paulo, Brazil

Moderator Tina Ballard Executive Director and Chief Executive Officer Committee for Purchase From People Who Are Blind or Severely Disabled Arlington, VA

ram Prasad Dhungana President National Rehabilitation Centre for the Disabled Kathmandu, Nepal

Seán f. Crean Director, Office of Small Business Programs Office of the Secretary of the Navy Washington Navy Yard, DC

mariana Lorca Director of International Projects AVAPE São Paulo, Brazil

Speakers Joseph adamczyk President SDV Command Source, LLC Spring Lake, NC

eileen Lu Director General Office Eden Social Welfare Foundation Taipei, Taiwan

8:00 A.M. – 10:30 A.M. aBILITyone® acquisition Keynote and Procurement and Small Business Leaders’ Panel The acquisition keynote address will focus on Department of Defense procurement policy trends, Secretary Gates' Efficiency Initiatives, budget challenges and highlight the role the AbilityOne Program is serving to support DoD mission critical needs. The Procurement Panel will address government-wide procurement changes, trends and the current acquisition budget challenges facing federal agencies. Learn best practices from a Panel of Small Business Leaders on creating and leveraging innovative small business partnerships; including subcontracting to grow jobs for people with significant disabilities.

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Shay D. assad Director, Defense Procurement and Acquisition Policy (DPAP) Office of the Secretary of Defense Washington, DC Thomas green Deputy Associate Administrator, Office of Small Business Utilization General Services Administration Washington, DC Sheila guarderas President Superior Services, Inc. Fresno, CA Helen Hurcombe Senior Strategic Acquisition Advisor Department of Commerce Washington, DC Carol Lowman Deputy Director U.S. Army - Army Contracting Command Fort Belvoir, VA william mcnally Assistant Administrator, Office of Procurement National Space and Aeronautics Administration Washington, DC

Susan Pollack Senior Procurement Analyst Defense Procurement and Acquisition Policy Washington, DC

Moderator Patrick maher President, Chief Executive Officer Workability International Sydney, Australia

ronald Poussard Director, Small Business Programs U.S. Air Force Air Force Pentagon Washington, DC

10:30 A.M. – 11:00 A.M. Break

Colonel roger westermeyer Director of Contracting Ogden Air Logistics Center Hill Air Force Base, UT

8:00 A.M. – 10:30 A.M. LeaDerSHIP Best Practices in nonprofit management This session highlights some of the key ways to make your CRP more mission capable and provides you with handson ideas to put into practice. Whether you are a new CEO or have been in your position for 20 years, this session can help you keep up with the current best-practice thinking. Moderator ana rodriguez Director, Training NISH National Office Speaker Peter Brinckerhoff President and Founder Corporate Alternatives Union Hall, VA

9:30 A.M - 10:45 A.M. worKaBILITy InTernaTIonaL memBerSHIP meeTIng Workability International members will gather for their annual general membership (AGM) meeting. This meeting is open to workability International members only.

11:00 A.M. – 12:15 P.M. Concurrent Sessions aBILITyone® Committee for Purchase Ceo forums update In the spirit of collaboration and participation and through a synergy of effort, the Committee, NIB, and NISH organized three CEO Forums: Definition Implementation, Business Rules and AbilityOne Enterprise. CEOs representing a diverse array of AbilityOne CRPs, met in June 2010 to participate in the forums to research and identify promising business concepts for the AbilityOne Program. They focused on key issues impacting the future of the Program as identified during NPA site visits and discussions held the previous year. In this panel presentation, you learn about the process, approach, concepts, and recommendations from participants of each of the forums. Moderator Tina Ballard Executive Director and Chief Executive Officer Committee for Purchase From People Who Are Blind or Severely Disabled Arlington, VA Speakers Kimberly Zeich Deputy Executive Director Committee for PurchaseFrom People Who Are Blind or Severely Disabled Arlington, VA Jerry Bettenhausen President NCWC Executive Committee Wichita Falls, TX

Kirk adams President and Chief Executive Officer The Lighthouse for the Blind Seattle, WA ace Burt President and CEO Enterprise Service Solutions Austin, TX mitch Tomlinson President and CEO Peckham, Inc Lansing, MI aBILITyone® BuSIneSS DeVeLoPmenT Contact Center Services update Contact Center Services and Information Technology (IT) industry sectors are experiencing job growth despite the economy. Many corporations are moving their contact centers and IT help desks back to the United States from overseas and are, thus, creating thousands of job opportunities. In this session you learn about NISH programs that assist you to serve persons with significant disabilities and to help our returning war wounded warriors to obtain jobs that offer career growth and technical certifications. You learn how “cloud” technologies are changing the game for service offerings – making it easier to start and easier to reach persons with significant disabilities. NISH offers training courses, technical assistance, best practices, and a formal grant program. This session is for all audiences from beginner to contact center services providers. Moderator Peggy gritt Senior Program Manager, Contact Center Services NISH National Office Speaker Dan woods Program Manager, Contact Center Services NISH National Office

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DAILY SCHEDULE

Wednesday, May 25

10:45 A.M. – 12:15 P.M. Concurrent Sessions (continued) CrP BuSIneSS STraTegIeS managing relationships with Contracting Partners In this session, this speaker brings his nearly 40 years of experience and unique perspectives in dealing effectively with both legal and practical challenges of managing relationships with contracting partners. These include Federal Government contracts from prime contractor to government, between prime contractor and subcontractor and among teaming partners. This session presents common pitfalls in such relationships and strategies for avoiding problems and for minimizing them when they arise. The presentation summarizes key ethics rules that can trap the unsuspecting on government contracts; including how violations of government rules and statutes flow down to subcontractors and how prime contractors can be responsible for the acts and omissions of subcontractors. This is true even when the prime contractor knows nothing about the subcontractor’s conduct at the time and even if the conduct is actually prohibited under the terms of the subcontract. Moderator rhett Linke Executive Director, Strategic Business Development Unit NISH National Business Development NISH National Office Speaker william r. Purdy Senior Partner in Government Contracts Group Bradley, Arant, Boult, Cummings, LLP Jackson, MS

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AbilityOne Program. The presentation provides a program overview and answer the questions: What do prime contractors expect of CRPs? and What should CRPs expect of Prime contractors? Additionally, the session provides highlights of the first AbilityOne DOD mentor protégé agreement. Moderator

Diane murray Assistant Vice President, Prime Contractor Programs NISH National Office Speakers Tizoc S. Loza Corporate Program Manager Socio-Economic Business Programs/ Government Relations Northrop Grumman Arlington, VA melissa mcKenzie Senior Program Manager, Prime Contractor Programs NISH National Office april Pinch-Keeler President MVLE Springfield, VA Ken rush Vice President of Contracts and Business Development MVLE Springfield, VA CrP BuSIneSS STraTegIeS Smart growth for CrPs, Part 1 If you are going to grow your CRP, grow smart. This session shows you the key tenets of smart growth, the starting place, and what things to consider. You will leave with many hands-on ideas to use with your organization; including a decision tree to help you and your board make the best possible decisions about how to grow your CRP.

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DAILY SCHEDULE

1:30 P.M. – 2:45 P.M. Concurrent Sessions (continued) Moderator Deborah atkinson Executive Director, Learning and Performance Excellence NISH National Office Speaker Peter Brinkerhoff Founder, President Corporate Alternatives, Inc. Union Hall, VA oPeraTIonS for SerVICeS anD ProDuCTS what Customers want: Lessons from CrPs and federal Customers The economy has not rebounded; government requirements are shrinking and becoming more rigid. The panel discusses what the customer wants in this tough procurement environment by sharing best practices and approaches to promote business growth. A panel of government and CRP executives share their challenges, successes, and failures in this turbulent procurement season. Having this information can be the difference in your CRP obtaining or maintaining your existing contracts. Moderator Bill allen, Jr. Business Development Director, Products NISH National Office Speakers Deborah ault Chief, Contracts Division MICC Center - Fort Knox Fort Knox, KY James aynes Executive Director Employment Source Fayetteville, NC

Wednesday, May 25

Pamela munoz Director Mission and Installation Contracting Command (MICC) Joint Base Lewis-McChord, WA Sherri Scyphers-Hungate Vice President Goodwill Industries of South Florida, Inc. Miami, FL LeaDerSHIP Social return on Investment The concept of Return on Investment is familiar to anyone who has invested in a for-profit. But what is Social Return on Investment (SROI)? How does one “invest” in a nonprofit, and what are the “returns”? REDF, a California venture philanthropy organization, pioneered the concept of SROI over 10 years ago. Since then, REDF has refined a framework that identifies cost savings and revenue contributions associated with an individual’s employment in a social purpose enterprise. You learn about the concept of SROI, ways in which SROI can apply to organizations, the benefits of understanding SROI, and REDF’s latest thinking: a system (currently in development) to help nonprofit agencies track SROI in an easy and integrated way. Moderator Dave Dubinsky Regional Executive Director NISH Pacific West Region Speaker esther Kim Portfolio Director The Roberts Enterprise Development Fund (REDF) San Francisco, CA InSTITuTe Key Initiatives of the Institute for economic empowerment, Part 2 You hear about the status of the Institute research and demonstration projects related to increasing economic empowerment and expanding opportunities for choice for

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individuals with disabilities. Panelists provide information on the current outcomes from Veterans workforce research, the results and current status of the financial/benefits counseling program for CRP employees, and an update on the Institute/ARC of the US partnership to provide expanded choice for employees with intellectual and developmental disabilities. All of these initiatives are reaching key milestones. You learn about opportunities for employees with disabilities and/or their nonprofit organization to participate. Moderator martin gerry Executive Managing Director NISH Institute for Economic Empowerment NISH National Office Speakers David Henninger Executive Director Bayaud Enterprises, Inc. Denver, CO Denise Perka Research Manager NISH Institute for Economic Empowerment NISH National Office feDeraL Trends in Procurement, Part 1 Acquisition reform has been on every administration’s agenda for the last 30 years, yet government programs consistently run over budget, deliver past deadline, and fall short of expectations. Over the past 2 years, a spate of new mandates and guidelines, the passage of GPRA Reform, and the CIO’s IT Procurement Reform Plan have all put the spotlight on the performance of programs, projects, and their acquisitions. These developments signal a major shift in the acquisition environment: from a focus on regulations to a focus on results. With every dollar out of six spent by the Federal Government

going to contractors, minimizing waste and maximizing value for the taxpayer have become a priority across all levels of government. The question is, what can and should acquisition professionals do to prepare for the changes ahead? This interactive seminar walks you through key guidelines and mandates, their implications for agencies, and the actions acquisition professionals need to take.

Speakers Deborah ault Chief, Contracts Division MICC, Fort Knox Fort Knox, KY Steven D. Coons Director, Fedcap Building Services New York, NY

This session offers Federal CEUs.

Jeff Dolven President and Chief Executive Officer Skookum Educational Programs Bremerton, WA

Moderator ana rodriguez Director, Training NISH National Office

Paul Huening Vice President Human Technologies Corporation Utica, NY

Speaker Kathleen Dawn Business Development Manager ESI Arlington, VA

Keith walker Vice President, Marketing and Operations Professional Contract Services, Inc. (PCSI) Austin, TX

2:45 P.M. – 3:00 P.M. Break

Curt Salter, rBSm Chief Operations Officer Chimes DC Baltimore, MD

3:00 P.M. – 4:30 P.M. Concurrent Sessions aBILITyone® Sources Sought Best Practices NISH Business Development Directors educate the audience on the NISH Sources Sought Process. They will discuss and share best practices for CRPs to use when responding to NISH Sources Sought Notices. Moderator Sheila Sandford Director, Special Projects NISH National Office Speakers from NISH National Business Development Team Bill allen, Jr. Business Development Director, Products NISH National Office

CrP BuSIneSS STraTegIeS Smart Business growth for CrPs, Part 2 You receive some hands-on ideas to fuel your smart growth. A panel of US and Workability International CEOs discuss their growth strategies, “how and why” their growth-related decisions were made by their organizations and their lessons learned. Sometimes the smart decision is to grow and sometimes it is not! You hear their candid and revealing stories. Moderator Peter Brinkerhoff Founder, President Corporate Alternatives, Inc. Union Hall, VA

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DAILY SCHEDULE 3:00 P.M. – 4:30 P.M. Concurrent Sessions (continued) Speakers Steve Jones Chief Operating Officer Bedford Group Panorama, Australia Jim mcClelland President Goodwill Industries of Central Indiana, Inc. Indianapolis, IN Sally Powell Executive Manager Strategy and Organisational Development Bedford Group Panorama, Australia mitch Tomlinson Chief Executive Officer Peckham, Inc. Lansing, MI oPeraTIonS for SerVICeS anD ProDuCTS Product Processing and Packaging: an exciting new market for abilityone! The retail grocery industry in the United States has passed $600 billion dollars in annual sales. Some CRPs are already successfully competing in this market. A panel of experts from industry, CRPs, and NISH share success stories and answer your questions about the potential employment opportunities that these types of projects may provide. Moderator rose Tallant Business Development Manager NISH Products NISH National Office Speakers Joseph williams Jordon Marketing Associates, Ltd O'Fallon, MO

Wednesday, May 25

John m. Scott Director, Quality Assurance HE Grocery Company San Antonio Retail Support Center (SARSC) San Antonio, TX Dean Stearman Vice President, Chief Innovation Officer DePaul Industries Portland, OR nancy B. Stricker Chief Executive Officer Transylvania Vocational Services, Inc. Brevard, NC LeaDerSHIP Sustaining Social Impact We are all motivated by our mission to create employment opportunities for individuals with significant barriers to work. But how do we ensure that our social impact can be sustained? REDF’s own experience working with a network of San Francisco Bay Area nonprofits has yielded some important lessons learned and has identified areas where more experimentation is needed. You learn how REDF’s portfolio organizations leveraged REDF’s initial investment to secure long-term business relationships and community partnerships. You are introduced to REDF’s tools to assist organizations in capacity assessment, business planning, and performance management. You hear about REDF’s latest thinking and early experience attempting to embed the social enterprise concept in the mainstream of small business development and nonprofit strategy. Moderator Dave Dubinsky Regional Executive Director NISH Pacific West Region Speaker Jason Trimiew Director, Business Development and Government Relations REDF San Francisco, CA

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InSTITuTe what’s new in assistive Technology Assistive technology for the workplace and for activities of daily living are in the midst of a major revolution. Technologies developed for mainstream phones, games, and computers make levels of independence and productivity never thought possible easily and inexpensively available to all. In this session, you learn about new developments like the Global and National Public Inclusive Infrastructures (GPII and NPII Projects) and what they mean for people with disabilities. You hear about existing and upcoming applications and technologies and the way you can use them to help people with disabilities lead more independent and productive lives.

5:30 P.M. – 6:30 P.M. award winner reception by invitation 6:00 P.M. – 6:45 P.M. awards Banquet reception/Cash Bar 7:00 P.M. – 9:30 P.M. awards Banquet

Moderator Denise Driver Director, Research NISH Institute for Economic Empowerment NISH National Office Speaker Paul nishman Rehabilitation Engineer NISH Northwest Regional Office feDeraL Trends in Procurement, Part 2 This session is a continuation of the Trends in Procurement training. This session offers Federal CEUs. Moderator ana rodriguez Director, Training NISH National Office Speaker Kathleen Dawn Business Development Manager ESI Arlington, VA

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NISH Board of Directors

Paul atkinson Treasurer President and CEO Eggleston Services Norfolk, VA James C. Barone Immediate Past Chair West Chester, OH frederick Beaman III Montclair, VA gregory D. Bender Chairperson Director Of Business Operations Chautauqua County Chapter, NYSARC Inc. Jamestown, NY

2011 Sessions with the Committee At this year’s NISH National Training and Achievement Conference: observe the May Committee meeting, interact with Committee members and staff, and learn about initiatives and procurement policy trends. Hope to see you at these exciting and informative sessions: • Committee Meeting Tuesday, May 24, 12:30 P.M. – 2:30 P.M.

• “Speed Dating” II with the Committee • Acquisition Keynote and Procurement and Small Business Leaders’ Panel Wednesday, May 25, 8:00 A.M. – 10:30 A.M. Wednesday, May 25, 11:00 A.M. – 12:15 P.M.

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Peter Berns CEO The ARC of the United States Washington, DC Jerry Bettenhausen President Work Services, Inc. Wichita Falls, TX robert Chamberlin President and CEO NISH Vienna, VA

Tuesday, May 24, 3:00 P.M. – 4:30 P.M.

• CEO Forum Update

Stephen Bennett President and CEO United Cerebral Palsy Washington, DC

AbilityOne.gov

william S. Coleman, Jr. Chair-Elect Procurement Consultant Indianapolis, IN

Dean Kenneth emerson Vice President of Operations SVRC Industries, Inc. Saginaw, MI

Thomas miller Team Leader BH Services, Inc. Ellsworth Air Force Base, SD

frederick J. frese Hudson, OH

rhea nelson Executive Director and CEO New Leaf, Inc. Oak Harbor, WA

Jim gibbons President and CEO Goodwill Industries International, Inc. Rockville, MD David gonzales Executive Director PORTCO, Inc. Portsmouth, VA Steven King President and CEO Beacon Group SW, Inc. Tucson, Az mike Kivitz President and CEO Adelante Development Center, Inc. Albuquerque, NM frank Lopez President Taino Group, LLC Potomac Falls, VA amy Luttrell President Easter Seals Miami Valley, Inc. Dayton, OH

Barbara nurenberg President and CEO JVS – Detroit Southfield, MI Steve Perdue President Grand Traverse Industries Traverse City, MI Belinda Porras Project Manager Employment Source Fayetteville, NC frederick ”will” williams, Killeen, TX Brenda L. yarnell Secretary Executive Director UCP Land Of Lincoln Springfield, IL

wayne mcmillan President and CEO Bobby Dodd Industries Atlanta, GA

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Conference Presenters Joseph adamczyk President SDV Command Source, LLC 21 Shining Water Lane Spring Lake, NC 28390 336-714-1582 jwadamczyk@sdvcommandsource.com Kirk adams President and CEO The Lighthouse for the Blind, Inc. 2501 South Plum Street Seattle, WA 98144 206-322-4200 kadams@seattlelh.org Becky alderman Chief Operating Officer Transylvania Vocational Services, Inc. P.O. Box 1115 Brevard, NC 28712-0115 828-884-3195, ext: 226 becky@tvsinc.org Deborah ault Contracting Officer Mission and Installation Contracting Command (MICC) Center, Fort Knox 199 6th Avenue Building 1109B, Suite 250 Fort Knox, KY 40121-5720 502-624-8072 deborah.ault1@us.army.mil

Louis Bartalot Director, Program Analysis and Evaluation Committee for Purchase From People Who Are Blind or Severely Disabled 1421 Jefferson Davis Highway Jefferson Plaza 2, Suite 10800 Arlington, VA 22202-3259 703-603-7740 lbartalot@abilityone.gov Jerry Bettenhausen President Work Services Corporation 3401-B Armory Road Wichita Falls, TX 76302 940-766-3207 jerryb@workservicescorp.com Juan Bezanilla Engineering Manager ReadyOne Industries 1414 Ability Drive El Paso, TX 79936 915-858-7277 imorales@readyone.org ed Boerst Quality Director Professional Contract Services, Inc. (PCSI) 718 FM 1626, West Austin, TX 78748 512-358-8887 eboerst@pcsiinc.com

James aynes Executive Director Employment Source 600 Ames Street Fayetteville, NC 28301 910-826-4699 jaynes@ourpeoplework.org

Tom Bouchard Deputy Chief ACC-APG (SCRT)-Natick Kansas Street Natick, MA 01569 508-233-6185 thomas.bouchard@us.army.mil

Tina Ballard Executive Director Committee for Purchase From People Who Are Blind or Severely Disabled 1421 Jefferson Davis Highway Jefferson Plaza 2, Suite 10800 Arlington, VA 22202-3259 703-603-7740 tballard@abilityone.gov

Peter Brinkerhoff President and CEO Corporate Alternatives, Inc. 125 Sailboat Lane Union Hall, VA 24176 217-341-3836 peter@missionbased.com anne Bryce Chief Executive Officer Achieve Australia Ltd P.O. Box 1029 New South Wales, Australia +61 2 9034 1609 abryce@achieveaustralia.org.au

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Sylvia Cury Executive Director, FENAVAPE and President, AVAPE AVAPE/FENAVAPE Avenida Brasil 726 Jardim AmĂŠrica, SĂŁo Paulo Brazil 01430-000 +55 11 3055-5000 Sylvia.cury@avape.org.br Kathleen Dawn Business Development Manager ESI 901 North Glebe Road Suite 200 Arlington, VA 22203 703-836-2862 kathleencdawn@aol.com ram Prasad Dhungana President National Rehabilitation Centre of the Disabled (NRCD) Nepal Aruchour VDC 2 Syangja Gandaki zone, Nepal (00977) 01-4358304 nrcd @ntc.net.np Jeff Dolven President and Chief Executive Officer Skookum Educational Programs 4525 Auto Center Way Bremerton, WA 98312 360-473-2500 jeffd@skookum.org ruth ganister, esq. Founding Partner Rosenthal and Ganister 31 Turner Lane West Chester, PA 19380 610-430-6890 roseganist@aol.com russell gibson Vice President and Chief Financial Officer ReadyOne Industries 1414 Ability Drive El Paso, TX 79936 915-226-1601 rgibson@readyone.org Thomas green Deputy Associate Administrator, Office of Small Business Utilization General Services Administration 1275 3rd Street, NE, Room 1218A Washington, DC 20417 202-208-5115 thomas.green@gsa.gov

Sheila guarderas President Superior Services, Inc. 4688 West Jennifer Avenue, Suite 104 Fresno, CA 93722 559-277-8020 sheilag@superiorservices.com

Sandra Hamlett Branch Chief U.S. Department of Labor Branch of Service Contract Wage Determinations Wage and Hour Division 200 Constitution Avenue, NW Washington, DC 20210 202-693-0571 hamlett.sandra@dol.gov Colonel Jeanne Hardrath, uSaf Director, Clothing and Textiles Supply Chain DLA Troop Support 700 Robbins Avenue Philadelphia, PA 19111 215-737-3001 irene.pirollo@dla.mil David Henninger Executive Director Bayaud Industries, Inc. 333 West Bayaud Avenue Denver, CO 80223-1801 303-830-6885 david.henninger@bayaudenterprises.org John C. Hollan III Service Contract Manager Directorate of Installations and Mission Support Headquarters Air Combat Command Contracting Division Civil Engineer Operations Branch HQ ACC/A7OO 129 Andrews Suite 206 Langley Air Force Base Hampton, VA 23665 757-764-6270 John.Hollan@langley.af.mil m. allison Hill, CPa Vice President of Finance and Chief Financial Officer Lakeview Center, Inc. Gulf Coast Enterprises 1221 West Lakeview Avenue Pensacola, FL 32501-1922 850 469-3620 ahill@bhcpns.org

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Conference Presenters R

Tizoc S. Loza Corporate Program Manager, Socio-Economic Business Programs/ Government Relations Northrop Grumman Corporation 1000 Wilson Boulevard Suite 2300 Arlington, VA 22209 703-875-8327 Tizoc.Loza@ngc.com eileen Lu Director General Office Eden Social Welfare Foundation 3F. No.55, Wanmei Street Section 1 Taipei, Taiwan R.O.C #16 +886-2-2578-4515 eden1760d@mail.eden.org.tw Brandon macsata Managing Partner The Macsata-Kornegay Group P.O. Box 15275 Washington, DC 20003 305-519-4256 brandon@macsata.org Patrick maher President, Chief Operating Officer Workability International Level 18 1 Castlereagh Street Sydney, NSW Australia 2000 02-9256 3101 patrick.maher@nds.org.au george marshall President Haywood Vocational Opportunities, Inc. 172 Riverbend Street Waynesville, NC 28786 828-456-4455 gmarshall@hvoinc.com Jim mcClelland President and CEO Goodwill Industries of Central Indiana, Inc. 1635 West Michigan Street Indianapolis, IN 45222 317-524-4210 jmcclelland@goodwillindy.org

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Joseph J. nikolaus Director, Black Belt Goodwill Industries of Southeastern WI, Inc. 5300 North 118th Court P.O. Box 250973 Milwaukee, WI 53225-6518 874-473-7120 joseph.nikolaus@goodwillsew.com

Daniel J Purcell Program Management Support PM SCIE, US ARMY RDECOM U.S. Army RDECOM 13 Kansas Street Natick, MA 01760 508-233-6335 daniel.j.purcell@us.army.mil

Lisa nitze President and CEO Social Enterprise Alliance P.O. Box 10475 Uniondale, NY 11555-0475 202-758-0194 lisa@se-alliance.org

william r. Purdy Senior Partner in Government Contracts Group Bradley Arant Boult Cummings LLP P.O. Box 1789 Jackson, MS 39215 601-592-9962 bpurdy@babc.com

James omvig Vice Chairperson Committee for Purchase From People Who Are Blind or Severely Disabled 1421 Jefferson Davis Highway Jefferson Plaza 2, Suite 10800 Arlington, VA 22202-3259

Barbara riggs Disability Services Manager Eggleston Services 1161 Ingleside Road Norfolk, VA 23502 757-858-8011 riggs.barbara@egglestonservices.org

april Pinch-Keeler President MVLE, Inc. 7420 Fullerton Road Suite 110 Springfield, VA 22153 703-569-3900 april@mvle.org

Ken rush Vice President, Contracts and Business Development MVLE, Inc. 7420 Fullerton Road Suite 110 Springfield, VA 22153 703-569-3900 ken@mvle.org

Belinda Porras NISH Board Member Employment Source 3308-3 Harbour Pointe Place Fayetteville, NC 28314 910-488-2120 Bporras@ourpeoplework.org ronald Poussard Director, Small Business Programs U.S. Air Force SAF/SB 1060 Air Force Pentagon Washington, DC 20330-1060 571-256-8052 ronald.poussard@pentagon.af.mil Sally Powell Executive Manager, Strategy The Bedford Group 615 Goodwood Road Panorama, SA Australia 5039 +61 421856249 spowell@bedfordgroup.com.au

Curt Salter, rBSm Chief Operating Officer Chimes DC 4815 Seton Drive Baltimore, MD 21215 410-358-6669 csalter@chimes.org Janet Samuelson President and CEO ServiceSource Network 6295 Edsall Road Suite 175 Alexandria, VA 22312 703-461-6000 Jsamuelson@ourpeoplework.org

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Conference Presenters John m. Scott Director, Quality Assurance HE Grocery Company San Antonio Retail Support Center (SARSC) Administration Building, Ste. 2000 4710 Pan Am Expressway San Antonio, TX 78218-0200 210-938-4621 scott.john@heb.com

Sherri Scyphers-Hungate Vice President Goodwill Industries of South Florida, Inc. 2121 Northwest 21st Street Miami, FL 33142 305-218-2105 shungate@goodwillmiami.org nathan Short Quality Assurance Manager Professional Contract Services, Inc. (PCSI) 718 FM 1626 West Austin, TX 78748 512-358-8887 nshort@pcsiinc.com Jo Sinha Corporate Vice President Peckham, Inc. 3510 Capital City Boulevard Lansing, MI 48906-2102 517-316-4415 jsinha@peckham.org Shawn Spengler Director of Product Placement National Industries for the Blind (NIB) 1310 Braddock Place Alexandria VA 703-310-0559 spengler@nib.org Dean Stearman Vice President, Chief Innovation Officer DePaul Industries 4950 NE Martin Luther King Jr Blvd Portland, OR 97211 503 331-3810 dstearman@depaulindustries.com

Joseph williams President Jordan Marketing Associates, LTD 3023 Highway K Suite 510 O'Fallon, MO 63368 636-532-4212 jwilliams@jordan-marketing.com

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Tim yamauchi Executive Vice President / CFO PRIDE Industries 10030 Foothills Boulevard Roseville, CA 95747-7102 916-788-2197 tim.yamauchi@g.prideindustries.com richie ybarra ISO Coordinator ReadyOne Industries 1414 Ability Drive El Paso, TX 79936 915-858-7277 imorales@readyone.org Kim Zeich Deputy Executive Director Committee for Purchase From People Who Are Blind or Severely Disabled 1421 Jefferson Davis Highway Jefferson Plaza 2, Suite 10800 Arlington, VA 22202-3259 703-603-2130 kzeich@abilityone.gov

We are Indiana Bound in 2012! Join us in Indianapolis at the JW Marriott for the 2012 NISH National Training and Achievement Conference. It’s never too early to start making your plans. We’ll look forward to seeing you in Indianapolis. SAVE THE DATE: May 21 – 23, 2012 • www.nish.org/conference

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2010 NISH National Award Recipients

O R E

ParTICIPanT awarDS

william m. usdane naTIonaL wInner and norTH CenTraL regIon David ogletree Vocational Guidance Services Cleveland, OH

evelyne Villines naTIonaL wInner and SouTH CenTraL regIon Lloyd Cole The Helping Hand of Goodwill Industries Extended Employment Sheltered Workshop Kansas City, MO

abilityone Honor roll for Veterans with Disabilities Bret Difrancesco PCSI Ft. Lewis, WA

Please Note: Awards for regional winners will be given at the regional lunches or in their hometown.

CuSTomer awarDS goVernmenT awarD for SerVICeS – mILITary Joint Base Lewis-mcChord mission & Installation Command Joint Base Lewis-McChord, WA

goVernmenT awarD for SerVICeS – CIVILIan gSa great Lakes region/ohio Chicago, IL

goVernmenT awarD for ProDuCTS Combat Clothing & equipment Team u.S. army Soldier rD&e Center Natick, MA

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Quality work environment (Qwe) Bronze level CrPs A

Louise w. eggleston Center, Inc. Norfolk, VA mount rogers Community Services Board Atkins, VA mVLe Springfield, VA new Dynamics Corporation Middletown, NY new Leaf, Inc. Oak Harbor, WA occupations, Inc. Middletown, NY PaCe Morgantown, WV ParC Clearfield, UT resource Center Jamestown, NY richmond area arC Richmond, VA SoC Arlington, VA Tommy nobis enterprises, Inc. Marietta, GA work, Inc. Dorchester, MA work Services Corporation Wichita Falls, TX

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