English for Hotel Food and Beverage Servers
หลักสูตรภาษาอังกฤษสําหรับแผนกอาหารและเครื่องดื่มของโรงแรม – หนังสือคูมือแถบเสียง English for Hotel Food and Beverage Servers – Audio transcript
Unit 2
Activity 1 Dialogue 1: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter:
Activity 6 Dialogue 2: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest:
[audio file: FB unit 2 Activity 1 Dialogue 1]
Good morning, ma’am. How are you this morning? Very well, thank you. Here is the bill. Thank you. (the server picks up the bill from the guest). Did you sleep well, ma’am? Yes, thank you. I had a good sleep last night. Yesterday was a long day Oh yes, how was your sightseeing trip to the Royal Palace? It was wonderful, thank you. It’s one of the most beautiful palaces in the world. Yes, it is. And how are you going to spend your day today, ma’am? I plan to shop all day today. Well, enjoy your shopping, ma’am. Thank you. I will. Goodbye. You’re welcome. Goodbye.
[audio file: FB unit 2 Activity 6 Dialogue 2]
May I help you, sir? Yes, please. Would you please charge this bill to Mr. O’Connor’s room? Certainly, sir. May I have the room number, please? Room 1108. Thank you, sir. Could I have your name, please? Of course, it’s Olestra. Olestra O’Connor. I’m sorry, sir. Could you repeat that, please? Olestra O’Connor. Excuse me, sir. Would you mind spelling your name, please? O-L-E-S-T-R-A. O’ C-O-N-N-O-R
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Waiter:
Thank you, Mr. O’Connor. The bill will be charged to the room 1108 as your request. Thank you, goodbye. It’s my pleasure, sir. Goodbye.
Guest: Waiter:
Unit 3 (3.1)
Activity 1 Dialogue 1:
[audio file: FB unit 3 (3.1) Activity1 Dialogue 1]
Nadda:
“Jade Cuisine”. Good morning. Nadda speaking. How may I help you? I'd like to make a reservation for two for this evening, please. For what time, sir? At 7:30. Is that smoking or non-smoking? Non-smoking please. OK, sir. May I have your name, please? White Could you spell that, please? W-H-I-T-E. OK. It’s W-H-I-T-E. A table for two at 7:30 for this evening for Mr. White. That's right. Thank you, sir. See you this evening. Thanks. Good-bye.
Mr. White: Nadda: Mr. White: Nadda: Mr. White: Nadda: Mr. White: Nadda: Mr. White: Nadda: Mr. White: Nadda: Mr. White:
Activity 3 Dialogue 2
[audio file: FB unit 3 (3.1) Activity 3 Dialogue 2]
Pailin: Mr. Robinson: Pailin: Mr. Robinson: Pailin: Mr. Robinson: Pailin: Mr. Robinson:
“Emerald Grill”. Good afternoon. May I help you? Can I book a table, please? Certainly, sir. For what day, please? For tomorrow at 7:00. OK. So that’s the 19th, at seven o’clock. And for how many people, please? Six. I would prefer the table in a private area, near the window. Is that possible? That’s no problem, sir. And may I have your name, please? It’s Mr. Robinson from room 1502.
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Pailin: Mr. Robinson: Pailin: Mr. Robinson:
May I check that with you again? It’s Mr. Robinson, a table near the window for six persons on the 19th at 7 p.m. That’s correct, great! Thank you very much, Mr. Robinson. We are looking forward to seeing you tomorrow. Have a nice day. Thank you. Good-bye.
Activity 7 [audio file: FB unit 3 (3.1) Activity 7] Dialogue 3: The Emerald Grill 1. Our restaurant has been open since January 15th, 1985. 2. We have a table in a private area available this Saturday evening. 3. We’re open till midnight on Saturday the 24th of December. 4. So, a table near the window for six persons on 19th at 7 p.m. 5. We’re open on Sundays. 6. There will be a big birthday party next weekend. 7. We will be closed on July 1st.
Activity 10 Dialogue 4: Staff: Caller: Staff: Caller: Staff: Caller: Staff: Caller: Staff: Caller: Staff: Caller: Staff: Caller:
[audio file: FB unit 3(3.1) Activity 7 Dialogue 3]
“Diamond Grill”. Good evening. May I help you? Good evening. What time is the breakfast buffet served? From 6 o’clock till 10 o’clock, sir. I’d like to make a reservation at 8.30 a.m. tomorrow. O.K. For how many people, please? Two people. May I have your name, please? It’s Mr. Jones. Could you spell your name, please? J-O-N-E-S. OK. Mr. Jones. A table for two at 8.30 a.m. for tomorrow. That’s correct. We look forward to seeing you then. OK. Thank you.
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Unit 3 (3.2) Activity 2 Dialogue 1: Waiter: Guest: Waiter:
[audio file: FB unit 3 (3.2) Activity 2 Dialogue 1]
Good evening, sir. Have you got a reservation? Yes, for four people at 8:00. The name is Peterson. Mr. Peterson, would you please follow me? <<<<<<<<<<<
Waiter: Guest: Waiter:
Activity 3: Dialogue 2: Waiter: Guest: Waiter:
Will this table be all right for you, sir? That's fine. Thank you. I'll bring you the menu, sir.
[audio file: FB unit 3 (3.2) Activity 3 Dialogue 2]
Good morning. Do you have a reservation? Yes, for four at 8:00. The name is Robinson. Could you please follow me? >>>>>>>>>>>>
Waiter: Guest: Waiter: Guest: Waiter:
Activity 6 Dialogue 3: Waiter: Guest: Waiter: Guest:
Will this table be all right? That’s fine. Thank you. Here’s the menu. Can I take your order, please? Yes. Could I have a coffee and a croissant, please? Okay. I’ll be back with your order soon.
[audio file: FB unit 3 (3.2) Activity 6 Dialogue 3]
Will this table be all right? I’m afraid it’s too close to the doorway. What about that one? I’m sorry, madam. That table was already reserved. How about the one in the corner? All right.
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Activity 8 Dialogue 4: Waiter: Guest: Waiter: Guest: Waiter:
Guest: Waiter: Guest:
Activity 10 Dialogue 5: Waiter: Guest: Waiter: Guest: Waiter:
[audio file: FB unit 3 (3.2) Activity 8 Dialogue 4]
Good afternoon, sir. May I help you? Good afternoon. Do you have a table for two? Have you got a reservation? No, we haven't. We've just arrived in town. I'm sorry, sir. The restaurant is full now, but we might be able to seat you in fifteen minutes. Would you please have a seat over there and wait for a moment? May I have your name please? Oh, the name is Brown. Alright, Mr. Brown. I'll call you when there’s a table available. Thank you.
[audio file: FB unit 3 (3.2) Activity 10 Dialogue 5]
Mr. Brown, your table is ready, sir. Oh, OK. Will this table be all right for you, sir? That's fine. Thank you. I’ll bring you the menu, sir. <<<<<<<<<
Waiter: Guest:
Here’s the menu………. Give us a few more minutes, please. >>>>>>>>>
Waiter:
Would you like to order now?
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Unit 3 (3.3) Activity 2: Dialogue 1: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter:
Activity 4 Dialogue 2: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter:
Activity 10 Dialogue 3: Waiter: Guest: Waiter: Guest:
[audio file: FB unit 3 (3.3) Activity 2 Dialogue 1]
Are you ready to order, madam? Yes, please. I’ll have a mushroom soup and a toasted sandwich, ham and cheese please. Would you like anything to drink? I’ll have a tomato juice and an ice tea. Anything else, madam? Could I have a slice of pumpkin pie? Sure, madam. I’ll be back with your order soon.
[audio file: FB unit 3 (3.3) Activity 4 Dialogue 2]
May I take your order now, please? Yes, please. What would you like for a starter? I’ll have sausage and bacon. Oh…Wait! I also need a waffle with maple syrup. Is that just one waffle, madam? Yes, just one. Would you like something to drink before your meal? I’ll have a hot chocolate. Anything else, madam? That’s all. Thank you. Okay. I’ll be back with your order soon.
[audio file: FB unit 3 (3.3) Activity 10 Dialogue 3]
Would you like something to drink before your meal, madam? Yes I’d like a very dry martini, please. How would you like it? Two measures of gin to one of dry vermouth on crushed ice. 242
English for Hotel Food and Beverage Servers
Waiter: Guest:
Activity 12 Dialogue 2: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter:
And what kind of gin would you prefer, madam? It doesn’t matter. Whatever you have.
[audio file: FB unit 3 (3.3) Activity 12 Dialogue 2]
May I take your order now, please? Yes, please. 1. What would you like for a starter? I’ll have sausage and bacon. Oh…Wait! I also need a waffle with maple syrup. Just one waffle, madam? Yes, just one. 2. Would you like something to drink before your meal? I’ll have a 3. hot chocolate. Anything else, madam? That’s all. Thank you. Okay. I’ll be back with your order soon.
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Unit 3 (3.4) Activity 3: Dialogue 1:
[audio file: FB unit 3 (3.4) Activity 3 Dialogue 1]
Waiter: Guest:
Are you ready to order, madam? Oh, I think so. I prefer Thai food. What do you recommend? If you like hot soup, I’d recommend Tom-Yum- Kung. What does it taste like? It’s sour and spicy soup with shrimps and herbs. Sounds delicious. I’ll have one.
Waiter: Guest: Waiter: Guest: Activity 13 Dialogue 2:
[audio file: FB unit 3 (3.4) Activity 12 Dialogue 2]
Waiter: Guest: Waiter:
Are you ready to order, madam? Not really. What can you recommend? I would recommend Prime Rib Steak. It’s today special. You’ll get just the right amount of tenderness. They are also very juicy and flavorful which make their taste second to none. Sounds good. I’ll have it. Sure, madam, I will be back with your order soon.
Guest: Waiter:
Unit 3 (3.5) Activity 1: Dialogue 1:
[audio file: FB unit 3 (3.5) Activity 1 Dialogue 1]
Room Service: Ms. Jenny Lee: Room Service: Ms. Jenny Lee: Room Service: Ms. Jenny Lee:
Good evening, room service. Can I help you? Yes, I’d like to order my dinner … I want to start with cream of mushroom soup with garlic bread and I think I would like some seafood. Yes, they are highly recommended. OK, well, I think I’ll go for the salmon. That’s the teriyaki salmon, isn’t it? There’s also the smoked salmon. Yes, the smoked salmon please, with capers and lemon. I would also like some rocket salad with red wine dressing. And what about the apple crumble pie with ice cream for dessert?
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Room Service: Ms. Jenny Lee: Room Service:
Ms. Jenny Lee: Room Service: Ms. Jenny Lee: Activity 3 Dialogue 2:
Yes, madam and would you like vanilla ice cream to go with that? Good, I’ll have that then. So, that’s the cream of mushroom soup with garlic bread, smoked salmon with capers and lemon and rocket salad with red wine dressing, and apple crumble pie with vanilla ice cream. Would you like anything else, madam? That’s all. Thank you. And may I have your room number, please. It’s 1227.
[audio file: FB unit 3 (3.5) Activity 3 Dialogue 2]
Room Service: Mr. McNeil: Room Service: Mr. McNeil: Room Service: Mr. McNeil: Room Service: Mr. McNeil: Room Service: Mr. McNeil: Room Service: Mr. McNeil: Room Service:
Good morning, room service. How may I help you? Can you bring up a couple of meals as soon as possible, please? Is everything on the menu available? Yes, sir. OK, then the poached eggs to start with. And put the French toast with that. That’s with cinnamon, isn’t it? Yes, sir, plain and cinnamon French toast. Good. I’d also like sausage and bacon. Oh wait, I also need a waffle with maple syrup. Is that just one waffle, sir? Yes, just one. No, wait! I also want some maple syrup to go with French toast please. Right, sir. So that’s poached eggs, cinnamon French toast with maple syrup, sausage and bacon and a waffle with maple syrup, isn’t it? Yes, that’s right. That will be ready in about 15 minutes. And it’s for two people, in suite 1415. Right, sir, for two people… suite 1415. Thank you.
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Unit 3 (3.6) Activity 3: Dialogue 1: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter: Activity 6 Dialogue 2: Waiter: Guest 1: Waiter: Guest 1: Waiter: Guest 1: Waiter: Guest 1: Dialogue 3: Waiter: Guest 2: Waiter: Guest 2: Waiter: Guest 2: Waiter:
[audio file: FB unit 3 (3.6) Activity 3 Dialogue 1]
Waiter! Can I have the bill, please? Yes, sir. .............(Gives the bill to guest) นําใบคาอาหารและบริการใหลูกคา ...What’s this for? That's for the wine, sir. I see. Would you like to sign for it, sir? Yes, please. What’s your room number, please? 227 Thank you. I hope you enjoyed your dinner.
[audio file: FB unit 3 (3.6) Activity 6 Dialogue 2]
Would you like some coffee or tea, madam? No, thank you. Could I pay now? Yes, madam. A moment, please. How would you like to pay, madam? Can I put it to my account? Certainly. What’s your name and room number? Mrs. Nelson. Room 512. Could you write your name in block letters and sign here, please? All right.
[audio file: FB unit 3 (3.6) Activity 6 Dialogue 3]
Would you like anything else, sir? No, thank you. We’ll take the bill now. Yes, sir............. Would you like to sign for it, sir? No. I’ll pay now. Do you accept foreign currency? What kind have you got? Euro. Certainly, sir. I'll find out the exchange rate. ........ That’ll be 45 baht per euro, sir.
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Dialogue 4: Guest 3: Waiter: Guest 3: Waiter: Guest 3: Waiter: Guest 3: Waiter:
Activity 13 Dialogue 5:
[audio file: FB unit 3 (3.6) Activity 6 Dialogue 4]
Can I have the bill, please? Yes, madam......... 1,328 baht! I haven’t got enough cash. Do you take traveler’s cheques? What kind have you got? Bank of America Yes, madam. That’ll be fine. Have you got any identification? Yes. Here’s my passport. Thank you, madam.
[audio file: FB unit 3 (3.6) Activity 12 Dialogue 5]
Guest: Waiter: Guest: Waiter: Guest: Waiter: Guest: Waiter:
The bill, please. Certainly, sir. What’s this for? This is for the cappuccino, sir. I see. And what about this amount? That’s for the French onion soup. I think this is wrong. I didn’t order any soup. A moment, sir. I’ll check it for you. I’m sorry. You are right. I do apologize for this mistake. I have already changed the item on the bill. Would you please check it?
Guest: Waiter:
OK. Yes, everything is correct. Is service included? Yes, sir. I hope you enjoyed your meal, sir.
Activity 17 Dialogue 6: Waiter: Guest: Waiter: Guest: Waiter:
[audio file: FB unit 3 (3.6) Activity 16 Dialogue 6]
Was everything to your satisfaction? Yes, everything was perfect. We’ll certainly come back soon. Do you have our card? Er… not sure. Here’s one. It’s always better to book your table in advance. 247
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Guest: Waiter: Guest: Waiter:
Thank you. We look forward to seeing you again. Thank you. Goodbye. Goodbye.
Unit 4 Activity 1: Dialogue 1: Guest: Waiter: Guest: Waiter:
Dialogue 2: Guest: Waiter: Guest:
Dialogue 3: Guest: Waiter: Guest: Waiter: Guest: Waiter:
[audio file: FB unit 4 Activity 1 Dialogue 1]
Waiter! Yes, madam? This coffee’s too strong. I’m sorry, madam. I’ll get you another one.
[audio file: FB unit 4 Activity 1Dialogue 2]
This isn’t what I ordered. I said I wanted a cheeseburger. This looks like a ham and cheese sandwich to me. I’m sorry, madam. I’ll send it back. Would you like something else while you’re waiting? Yes. Give me another cup of coffee.
[audio file: FB unit 4 Activity 1 Dialogue 3]
This meat’s raw! I told you I wanted it well done! I’m terribly sorry, sir. Would you like it cooked a little more? How long will it take? Just a few minutes. Would you like a salad while you’re waiting? No, thanks, but tell them to hurry. Yes, sir.
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กิจกรรมนําเขาสูบทเรียน Dialogue 4: Waiter: Guest: Waiter: Guest : Waiter: Captain: Guest : Captain: Guest : Captain: Guest :
[audio file: FB unit 4 Activity 4 Dialogue 4]
I’m very sorry sir. Look what you’ve done! There’s coffee all over my new suit! I do apologize sir. Let me try to clean it for you. No. This is a very expensive suit. I want to speak to the manager. Certainly sir. I’ll ask her to come as soon as possible. Good evening sir. My name’s Kesinee. I’m the captain. Is there a problem? Look at my new suit. It’s dirty because your staff has spilled coffee all over me. Please accept my apologies. But what about my suit? We’ll pay for it to be cleaned, of course, but could I try to clean it for you with water first? Could we offer you a cup of coffee while you wait? All right then. I’ll have an espresso and a biscuit.
Unit 5 Activity 2: Dialogue 1: Guest: Staff: Dialogue 2 Guest: Staff:
[audio file: FB unit 5 Activity 2 Dialogue 1]
Hello, can you tell me if the restaurant is open on Sundays, please? Yes sir, it’s open every evening from 5-10 o’clock.
[audio file: FB unit 5 Activity 2 Dialogue 2]
I’m in a hurry and I need my suit pressed. Can I get it done this evening? I’m sorry, madam, but today is Saturday, and the laundry service closed at 5 p.m.
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Dialogue 3 Guest: Staff: Dialogue 4 Guest: Staff:
Dialogue 5 Guest: Staff:
[audio file: FB unit 5 Activity 2 Dialogue 3]
Can you tell me if the swimming pool is open now? I’m sorry sir, the swimming pool is open till 8 p.m. [audio file: FB unit 5 Activity 2 Dialogue 4]
Hello, am I too late for room service? No, madam, room service is available until 11:00 p.m.
[audio file: FB unit 5 Activity 2 Dialogue 5]
Good evening, can I get a sauna now? I know it’s a bit late. I’m sorry, madam. The fitness and sauna close at 8:00 p.m., but they open up again tomorrow at 7:00 a.m.
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