New Jersey Automotive August 2020

THE OFFICIAL PUBLICATION OF THE ALLIANCE OF AUTOMOTIVE SERVICE PROVIDERS/NEW JERSEY (WWW.AASPNJ.ORG) AND THE AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY (www.ARANJ.org)

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AASP/NJ’s VIRTUAL

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2020 X Life in a Fishbowl X Knowing the Rules X PPP Loans Keep Shops Moving

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4 | New Jersey Automotive | August 2020

We Appreciate Your Business!

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A SYSTEM

R EBO OR N w it h e v er yt hing y ou u a s k ed f or in a r e f inish s y s t em – c olor c onsis t enc y and t ools .

M AV ER IC K AP P R OV ED .

R EQ UE S T A D EM MO , V ISI T MA AT TRIXSYSTEM.COM

P.O. Box 734 Neptune, NJ 07753 EXECUTIVE DIRECTOR Charles Bryant 732-922-8909 / setlit4u@msn.com 2019 - 2021 OFFICERS

PRESIDENT Jerry McNee, Ultimate Collision Repair, Inc. 732-494-1900 / ultimatecollision@att.net

CONTENTS

VOLUME 50 NUMBER 8 | August 2020

COVER STORY

COLLISION CHAIRMAN Dennis Cataldo, Jr., D&M Auto Body 732-251-4313 / jr@dnmautobody.com

32 ALIVE AND ONLINE:

by Joel Gausten

MECHANICAL CHAIRMAN Keith Krehel, Krehel Automotive Repair, Inc. 973-546-2828 / krehelauto@aol.com TREASURER Tom Elder, Compact Kars, Inc. 609-259-6373 / compactkars@aol.com

A Preview of AASP/NJ’s Virtual

NORTHEAST® 2020

SECRETARY Thomas Greco, Thomas Greco Publishing, Inc. 973-667-6922 / thomas@grecopublishing.com BOARD Gary Gardella, Jr., County Line Auto Body 732-363-5904 / countylineautobody@gmail.com

10

Dave Laganella, Peters Body and Fender 201-337-1200 / petersbandf@gmail.com

14

Sam Mikhail, Prestige Auto Body 908-294-1985 /prestige@goldcar.us Ted Rainer, Ocean Bay Auto Body 732-899-7900 / ted@oceanbayautobody.com Anthony Trama, Bloomfield Auto Body 973-748-2608 / anthony@bloomfieldautobody.com BOARD ALLIED Joe Amato, The Amato Agency 732-530-6740 / joesr@amatoagency.com Mike Kaufmann, Advantage Dealer Services 973-332-7014 / mkaufmann@advantageds.com PAST PRESIDENT ATTENDING Jeff McDowell, Leslie’s Auto Body 732-738-1948 / chacki@aol.com

OUT OF BODY AND (MECHANICAL) EXPERIENCES PRESIDENT’S MESSAGE

20 24

AASP/NJ Virtual Meeting Helps Members “Get Back to Work” Safely

Welcome Frank James Cataldo!

AASP/NJ FEATURE 26

A Smoother Ride: PPP Loans Keep Shops Moving

by

SALES DIRECTOR Alicia Figurelli / alicia@grecopublishing.com

28

EDITORIAL/CREATIVE COORDINATOR Alana Bonillo / alana@grecopublishing.com OFFICE MANAGER Donna Greco / donna@grecopublishing.com

42 NJA ADVERTISERS’ INDEX

by

NATIONAL NEWS

EDITORIAL DIRECTOR Joel Gausten / joel@grecopublishing.com

EXECUTIVE DIRECTOR’S MESSAGE

LOCAL NEWS

PUBLISHER Thomas Greco / thomas@grecopublishing.com

GRAPHIC DESIGNER Lisa M. Cuthbert/ lisa@grecopublishing.com

16

Jeff Peevy Named I-CAR VP of Technical Products, Programs and Services

AUTOMOTIVE RECYCLERS ASSOCIATION OF NEW JERSEY 36 Wharton Insurance Briefs

by Mario DeFilippis

CONTRIBUTING EDITORS Charles Bryant • Mario DeFilippis • Jeff McDowell • Mitch Portnoi • Ron Ananian Keith Krehel • Jerry McNee • Bob Dirkes • Jacquelyn Bauman

Published by: Thomas Greco Publishing, Inc. 244 Chestnut Street, Suite 202, Nutley, NJ 07110 Corporate: (973) 667-6922 / FAX: (973) 235-1963

www.grecopublishing.com NEW JERSEY AUTOMOTIVE is published monthly and is sent to AASP/NJ and ARANJ members free of charge. Subscriptions are $24 per year. NEW JERSEY AUTOMOTIVE is published by Thomas Greco Publishing Inc., 244 Chestnut St., Nutley, NJ 07110. The editorial contents of NEW JERSEY AUTOMOTIVE are copyright © 2020 by Thomas Greco Publishing Inc. and may not be reproduced in any manner, either in whole or in part, without written permission from the publisher and/or editor. Articles in this publication do not necessarily reflect the opinions of Thomas Greco Publishing Inc. Stock Images courtesy of www.istockphoto.com.

Joe Amato, Sr. Ron Ananian Jim Bowers Charles Bryant Don Chard Guy Citro Pete Cook Ed Day Dave Demarest Phil Dolcemascolo Tom Elder

Bob Everett Thomas Greco Dan Hawtin Rich Johnson Wes Kearney Nick Kostakis Jim Kowalak Keith Krehel Joe Lubrano Michael Lovullo Jeff McDowell Sam Mikhail

Ron Mucklow George Petrask Russ Robson Jerry Russomano George Threlfall Cynthia Tursi Lee Vetland Paul Vigilant Rich Weber Brian Vesley Glenn Villacari Stan Wilson

New Jersey Automotive | August 2020 | 7

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LEXUS OF EDISON 711 US Highway 1 Edison, NJ 08817 Wholesale Direct: 732.593.6860 lexusofedison.com

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My First Body Shop

OUT OF BODY (AND MECHANICAL) EXPERIENCES by THOMAS GRECO, PUBLISHER

It is so strange how life can just pass you by. A blink of an eye and boom, 40 years have gone. It really shouldn’t take a pandemic to make us all realize that. We all need to live while we are alive.

Fear is a terrible thing, and it will paralyze you in so many ways. Don’t be paralyzed, because tomorrow you may turn around and boom…

It was around 40 – in fact, 42 years – ago that I first came into contact with the auto body business, not knowing that it would be a part of the rest of my life. I’ve told the story many times of how I went out for a Whopper at Burger King and ended up getting hit by an 18-wheeler that decided to run a red light before I even had a chance to “have it my way.”

When I woke up in the hospital, one of the first things I asked was, “What happened to my car?”

Page 1 Now, everyone knows that your first car is special.

Mine was a 1978 Camaro, silver on the outside with black leather inside and a kick-ass eight-track tape

deck. I had only received it as a graduation gift a few months earlier, so it was my baby. When I was told it was brought to a body shop in Belleville, I kind of nodded and fell back to sleep.

Since I was never really a car guy, I had never been to a body shop. So, my very first visit to J.A. Auto Body was an eye-opener. First of all, it was hidden down a tiny residential street on the Nutley/Belleville border. Secondly, the shop was the “official” body shop of my dad’s construction company, and I didn’t know my dad had an official anything. Lastly, when I met the owner, I couldn’t understand a damn thing he said.

His name was Yoshio Sugawara, and he was one of the nicest, funniest guys I have ever met. I also thought it was really strange how my dad and his brothers, who were never the most tolerant people in the world, contracted with this place to do all their

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repair work. But once I got my car back, I began to understand.

Yoshio did an incredible job, and my prized Camaro looked good as new, even though my back and neck certainly weren’t (and never would be).

Fast-forward to 1984. I had started working in publishing, and I attended my first AASP/NJ meeting in Rochelle Park. As I was nervously sitting there not knowing anyone, who should walk in but Yoshio, who I hadn’t seen since he repaired my Camaro.

“Tom, what are you doing here???”

I couldn’t believe he remembered me.

“I’m covering the meeting for the association’s magazine.”

“Oh, very good. Can you put my picture in it?”

“Uh, that’s not my decision, but I will ask.”

“Very good, Tom. Say hello to your Captain Ralph for me.” (My dad...Captain Ralph? LOL.) Now, since I have been privileged to stay in this industry for the past 36 years, I have seen Yoshio several times. We always chat briefly, and he always asks if I will put his picture in the magazine. And I always say I will do my best.

Last October, I happened to be going through some old family photos and came across a picture of Yoshio with my parents. There was no date on it, but since my dad passed away in 1984, my

guess is it was taken some time in the ’70s. I immediately scanned it and emailed it to Yoshio.

“Yosh…Do you recognize the guy in the middle?

He responded immediately.

“That was my younger brother!”

“LOL. Long time ago…Do you remember where that was?” I replied.

“Your cousin’s wedding or Captain Ralph’s daughter’s wedding. This picture is a precious memory. Your parents were very good to me. Thank you again for the great picture.”

“Thanks, Yosh. That means a lot.”

Continued on page 25

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New Jersey Automotive | August 2020 | 13

Life in a Fishbowl

PRESIDENT’S MESSAGE by JERRY MCNEE

The past few months have been like nothing else I’ve seen in the 45 years I’ve been in the collision repair industry. I know, this is the understatement of the century, but I’ve been working to figure things out just like every other member of AASP/NJ. It’s been like trying to catch a dozen fish in a bowl with a single swoop of a net. I hope everyone reading this is still keeping their businesses moving forward – or at least keeping steady – as the mysteries surrounding COVID-19 continue to present themselves.

Just about everybody I know in the auto body industry has taken out a PPP loan, and it has been a blessing for many of us. Now, with the time required to pay back these loans recently extended from eight weeks to 24, we are facing new logistical obstacles on the financial front. If you’re unsure of how to deal with your loan, please contact AASP/NJ and we will direct you toward the most current and accurate information available. Everything involving this pandemic is a moving target, but we’re here to assist you in getting the answers you need.

Although it has threatened to creep into our business

in a big way for a very long time, photo estimating has obviously become a common practice now in light of coronavirus. As we feared, this has created new administrative burdens for many shops. Several insurer estimates I’ve seen based off photos make me wonder if the people writing them had their eyes closed at the time.

Negotiations between shops and insurers are becoming more problematic, and jobs are taking longer to complete as a result. Things are stressful enough right now; the last thing we need is a new hurdle to overcome.

The insurance industry is looking to reduce the expenses for each claim it handles, and keeping estimators off the road is a good way to do that. I get it, but it isn’t right that they expect to put that on our shoulders. I don’t get to negotiate my premium with my insurance carrier; I can’t say to them, ‘I received my premium bill. You know what? Let me send you a quarter of it.’ That wouldn’t work, but they have no problem doing it the other way around. The use of photo estimating is bound to grow, but the system as it is right now is a

Continued on page 25

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Level the Scales by Knowing the Rules!

EXECUTIVE DIRECTOR’S MESSAGE by CHARLES BRYANT

Can anyone imagine playing a game – football, for instance – without knowing the rules or having to rely on someone on the opposing team to lay them out? Well, I would be willing to bet that you would rarely win.

Knowing the rules is crucial to anything we do in life.

With that said, why do so many collision shop owners depend on or allow insurance companies to dictate what they can or cannot charge for? With all due respect, I think the answer to that question is related to a lack of knowledge. AASP/NJ is about to change that!

For as long as I can remember, it has been a common practice for insurance appraisers to say, “We don’t pay for that.” They also like to say, “You are the only one who charges for that.” It actually irks me to repeat that first quote. When collision shop owners hear this, they mostly seem to just take it for granted that it’s okay for an appraiser to refuse to pay for an item that is necessary to safely and properly repair a damaged vehicle. The other excuse, “You are the only one who charges for that,” still baffles me to this day. I ask you now, what is the relevance? Just because someone else in another shop chooses not to charge for an item or service that has to be done does not mean that you are not allowed to charge for it.

Based on many years of experience in the collision industry, I have come to know that many shop owners are craftspeople who saved their money and worked their way up to running a business. Many have a tendency to seek guidance from other shop owners in the industry. Although it may not be true that you are the only one who charges for a particular procedure or item (but it is true that an insurer saying they won’t pay for something is NOT a legal basis for their refusal to pay for a necessary repair procedure), seasoned shop owners very well may advise a new shop owner to go along with it and don’t make waves because even these experienced professionals may not know how to reject such things themselves. So, what or where are the rules that insurance companies must follow during the settlement of auto accident damage claims? Are there even rules that insurers must follow? The answer is yes.

It’s no secret that many things in the past were based on a Let’s Make a Deal scenario. An insurer might have said something like, “We don’t pay for that,” as I mentioned before. That insurer might have followed that up with, “However, I will give you an extra half hour on another item to make up for it.” Maybe the insurer would

16 | New Jersey Automotive | August 2020

say, “We only pay X amount per hour, but I will give you a couple extra hours on the frame.” That is exactly how insurers have held Labor Rates down for years to an amount less than bicycle shops get paid for their services. With today’s vehicles, those days are over.

There are specific repair procedures that must be followed and have to be performed in order to put the vehicle back to a safe operating condition after it’s damaged in a collision.

With that said, collision shop owners need to know where to find these rules. Some of them include (but are not limited to):

q a customer’s right to a timely inspection of a damaged vehicle;

q a customer’s right to choose the shop of their own choice;

q the requirement of good faith negotiations on the cost of repairs;

q insurers remaining liable for hidden damage; q rules on improper betterment deductions; q limitations on the use of inferior aftermarket parts;

q rules that insurers must follow before stopping payment of storage charges; and

q a customer’s right to be paid for rental reimbursement and loss of use.

AASP/NJ often holds meetings to discuss issues like these. However, due to the COVID-19 pandemic, faceto-face meetings are not an option at this time.

Therefore, on August 19, AASP/NJ will be holding a special Zoom meeting to inform our members of the rules on these and other issues. Attendees can take part from the comfort of their own homes. I strongly recommend that AASP/NJ members keep an eye out for the meeting details and make every effort to attend. See you there.

NJA

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LOCAL NEWS by Alana Bonillo

AASP/NJ Virtual Meeting Helps Members “GET BACK TO WORK” Safely AASP/NJ held its first-ever virtual training meeting on July 9 to provide member shops with the proper resources and direction needed in order to bring their employees back to work because of the COVID-19 pandemic.

Dozens of AASP/NJ members logged on to Zoom for “COVID-19 - What’s Your Game Plan? Return to Work Safely Strategy!” to hear from Jack Spottiswood and Bob Plett of American Compliance, who provided details on the steps being taken to reopen the country, preventative measures, training and how to be aware of and handle employees with symptoms.

“Obviously in the world we live in today, this ‘new normal’ is not the old normal...These are the things we need to do to protect ourselves and our employees,” stated AASP/NJ President Jerry McNee. Spottiswood informed the automotive community about the Families First Coronavirus Response Act (FFCRA), which grants full-time employees with two weeks’ (up to 80 hours) worth of pay if they are sick or caring for a family member who is sick. For part-time employees, the paid

leave would amount to the equivalent of their total hours over a two-week period. Via the Act, employers can get a refundable payroll tax credit on the two-week paid leave.

“If additional sick time is needed, the employee will have to use whatever amount of sick time they have available through their employer,” explained Plett.

“One of the points [of the Act is] trying to get people to know that they should stay home if they are sick and that you are going to pay them,” added Spottiswood.

In addition to going over the basics of making sure to enforce hand washing and mask wearing, they advised AASP/NJ members to take a look at their work environment and see how things can be set up to make employees practice social distancing by limiting areas where people may tend to congregate, such as a break room or a lunchroom. Spottiswood suggested that due to the circumstances of these extreme times, it may be safest to have employees eat their lunch at their own workstations instead of at a table shared by many.

Continued on page 24

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Check out MoparRepairConnection.com for resources, promotions and technical information. ©2020 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.

22 | New Jersey Automotive | August 2020

2:46 PM

Audi dealers strive to make you an Audi Genuine Parts fan •

Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.

•

Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.

•

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Helping you do business is our business. Order Audi Genuine Parts from these select dealers.

Flemington Audi 213 Route 202/31 Flemington, NJ 08822 Toll Free: 877.657.2787 Fax: 908.782.1795 email: rmuir@flemington.com www.NJPARTS.com

DCH Millburn Audi 2211 Millburn Ave Maplewood, NJ 07040 Toll Free: 800.553.9250 Direct: 973.762.0262 Fax: 973.762.2381 www.dchmillburnaudi.com

Paul Miller Audi 179 Route 46 East Parsippany, NJ 07054 Toll Free: 800.35.MILLER Parts Direct: 973.575.7793 Fax: 973.575.5911 www.paulmiller.com

Bell Audi 782 Route 1 Edison, NJ 08817 732.396.9360 Fax: 732.396.9090 www.bellaudi.com

Audi Brooklyn 211 63rd Street Brooklyn, NY 11220 Phone: 718.492.6400 Fax: 718.492.8899 rmerchant@audibrooklyn.com www.audibrooklyn.com

Town Motors Audi 400 South Dean Street Englewood, NJ 07631 201.227.6506/6536 Fax: 201.541.0314 www.townmotors.com

Jack Daniels Audi of Upper Saddle River 243 Route 17 Upper Saddle River, NJ 07458 201.252.1500 Fax: 201.254.1552 tbabcock@jackdanielsmotors.com www.jackdanielsmotors.com

Audi Bridgewater 701 Route 202-206 N Bridgewater, NJ 08807 929.600.9156 Fax: 908.595.0237 parts@audibridgewater.com www.audibridgewater.com

New Jersey Automotive | August 2020 | 23

LOCAL NEWS

Welcome

FRANK JAMES CATALDO!

Congratulations to AASP/NJ Collision Chairman Dennis Cataldo, Jr. (D&M Auto Body; Old Bridge) and his wife, Jaclyn, on the birth of their baby boy, Frank James! Frank was born on July 1 at eight pounds, four ounces.

LOCAL NEWS

Continued from page 20

167 Route 31 Flemington, NJ 08822 Toll Free: 877-657-2787 Fax: 908-782-1795 bseymour@flemington.com www.njparts.com

55 Kinderkamack Road Emerson, NJ 07630 Phone: 201-261-7495 Fax: 201-261-3261 Toll Free: 888-782-9493 parts@libertysubaru.com www.libertysubaru.com

24 | New Jersey Automotive | August 2020

3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiler.com www.paulmillersubaru.com/parts

Other strategies toward creating a safer environment include having nonessential workers telecommute, staggering work shifts and restricting entry to the facility for non-employees, including delivery people who can just easily leave items outside rather than enter the building to hand them off.

Spottiswood suggested employers consider keeping their employees informed about their community, workplace and the steps that need to be taken around the facility in order to help staff members understand why these measures are so crucial.

“If workers aren’t buying into it, it’s not going to happen...If you tell them ‘just do it’ but they don’t know why, they may not do it. If you explain it to them, they are more likely to want to protect themselves and do what is recommended.”

For a link to a recording of the meeting and more information on NJA AASP/NJ, visit aaspnj.org.

OUT OF BODY (AND MECHANICAL) EXPERIENCES

Continued from page 11

Later, he wrote me back: “Good evening, Tom. I sent the picture to my wife in Florida; she was saying she wants to know that guy, very handsome! She wants to marry, asked if he was my younger brother! This picture will go around the world – Japan, France, etc.

Thank you again for the happy picture. I was so blessed, a young foreigner who had beautiful friends as neighbors.

-Yoshio”

PRESIDENT’S MESSAGE

Continued from page 14

nightmare in many respects. Rest assured that AASP/NJ will be doing all it can to confront the obvious problems being caused by photo estimating out in the field.

From a shop perspective, the good news is that decreased traffic hasn’t been the end of the world for

Thank YOU, Yoshio, for saying such kind things about my parents, who were gone way too soon. It’s nice to know they were as beloved by others as they were by us.

And my friend, even though I still couldn’t understand half the things you said 42 years ago, your words in these emails come through louder than anything your voice could ever say.

us. If anything, people drive more carelessly when there are fewer cars on the road. That is going to lead to more accidents and increased repair work. The sky hasn’t fallen just yet.

As I write this message, we’re just a few weeks away from the virtual version of our NORTHEAST® Automotive Services Show. Although COVID-19 has drastically changed

One more thing: I finally got your photo in the magazine!

NJA Stay safe. Have faith. what we’re able to do this year, we still want to make sure we’re giving as much value to our members and supporting vendors as we can.

Nothing can replace in-person communication, but this is the next best thing. Read this month’s cover story to learn how you can get the most out of this year’s online NJA NORTHEAST portal.

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MEMBER New Jersey Automotive | August 2020 | 25

AASP/NJ FEATURE by Joel Gausten

A Smoother Ride:

PPP Loans Keep Shops Moving “We can only take it day by day. We don’t know what’s going to happen tomorrow.”

When Joe Dolcemascolo, shop manager at B&C Auto Service in Rutherford, recently said those words to New Jersey Automotive, he summed up the current mindset of everyone involved in the collision repair industry. Although nobody has a crystal ball to determine what the next few months will bring, the good news is that Dolcemascolo and various other AASP/NJ members are staying strong thanks to keeping a positive attitude and receiving financial assistance through Payroll Protection Plan (PPP) loans.

At Dolcemascolo’s shop in particular, things are finally looking up after months of uncertainty. When the COVID-19 lockdown hit, he suddenly found himself repairing vehicles solo without the help of his usual seven-person staff. Adding further stress to this unsettling eight-week period was the fact that he usually had only one vehicle to repair every seven days.

“When there was nobody on the road, there was nobody coming in. When I was here those first eight weeks when everybody got shut down, I was lucky if the phone rang once a day.”

With the support of his wife, Tricia, Dolcemascolo kept the shop moving until he eventually received a PPP loan and was able to bring back his full crew. To make the situation even better, his employees’ return several weeks ago coincided with a welcome jump in work as summer arrived.

Paul Sgro of Lee’s Garage in West Long Brach is another association member who benefitted greatly from PPP loan support.

“It was very helpful for us in the very beginning, because things [back then] were like someone turned a water faucet off. It did help us retain our employees and enabled us to continue on.”

Thanks to this assistance, Sgro’s 26-person staff has stayed in place. He also credits the loan with keeping morale high on the shop floor. In his mind, working to maintain the positive mental health of his workforce is just as critical as ensuring their technical skills and training.

“Helping them and enabling them to feel secure and

26 | New Jersey Automotive | August 2020

comfortable in knowing that you’re there for them and got their backs is very important. I hope a lot of companies wouldn’t forget that, because these guys and gals who work for us are very, very important to us.

“Entrepreneurs have to be leaders,” he adds. “We have to lead our people knowing what we’re doing and how to get through it. Some new owners and businesspeople don’t have a lot of battle scars from going through all the years of challenges we went through in the ‘80s and ‘90s. [This profession] has always been something you have to survive and be able to work through. Your employees look to you for that leadership; you’ve got to be able to be strong and know you’re going to get through it and move forward.”

Down in Toms River, John Hyers of Hyers Auto Body has kept his 10-person team on board thanks to securing a PPP loan and is slowly returning to a more normal schedule. This upward trend is being helped along by Hyers’ commitment to diversifying his services. About a decade ago, he drastically reduced his shop’s collision repair services in favor of specializing in upfitting trucks for landscapers, contractors, dealerships and other clients. Although he still keeps a light auto body schedule, he primarily focuses on customer-pay work these days – giving him fewer headaches than most shop owners at a time when insurers are pushing for photo estimating and refusing to do inperson negotiations in light of the pandemic.

“Now, if [the job] doesn’t go my way, I don’t fix it.”

After securing the loan, Hyers was able to keep his crew working even when he faced delays in getting the parts needed to work on trucks.

“We had trucks sitting here waiting for components, so we weren’t getting paid. We kept all of our employees on from the very beginning, but there were days when there was nothing in the shop because we didn’t have the components we needed. Guys were cleaning and sweeping floors, sorting bolt bins – whatever they had to do.”

While it is impossible to predict how the Government would provide help during a second wave of COVID-19 and/or another lockdown, recent changes to the PPP loan Continued on page 28

?

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Wholesale Body & Mechanical Parts Experts Serving The Automobile Repair Industry of New Jersey

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Over $1 million of inventory located in a dedicated 8,000 sq. ft. wholesale warehouse Large multi-vehicle delivery fleet Multiple daily deliveries available Long-term dedicated wholesale staff with over 100 years combined parts experience Deep discounts Quality service Industry-leading order fill rate All major parts procurement platforms including PartsTrader, OE Connection, OPSTrax

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MEMBER

• Over $1 million of inventory located in a dedicated 8,000 sq. ft. wholesale warehouse • Large multi-vehicle delivery fleet • Multiple daily deliveries available • Long-term dedicated wholesale staff with over 100 years combined parts experience • Deep discounts • Quality service • Industry-leading order fill rate • All major parts procurement platforms including CCC, PartsTrader, OE Connection, OPSTrax

PARTS HOURS: MON-SAT 8am - 5pm

CONTACT US FOR DETAILS ABOUT PRICE MATCHING THROUGH THE MAZDA COLLISION PARTS ADVANTAGE PROGRAM! If it doesn’t say MAXON MAZDA on your wholesale parts invoice, you paid TOO MUCH! FAX YOUR ORDER 24 HOURS A DAY: 908-851-5631 EMAIL: maxonwholesaleparts@gmail.com ON-LINE PARTS ORDERING AVAILABLE!

DON’T CALL OUT OF STATE! We deliver complete Mazda parts orders the NEXT BUSINESS DAY! www.YESMAXON.com

CALL TOLL FREE (800) 964-7281 Se Habla Español

2329 RT 22 WEST, UNION, NJ 07083 New Jersey Automotive | August 2020 | 27

NATIONAL NEWS

AASP/NJ FEATURE

Jeff Peevy Named I-CAR VP of Technical Products, Programs and Services

Continued from page 26

I-CAR has announced the addition of renowned collision repair industry veteran Jeff Peevy, AMAM, to its executive leadership team as vice president – technical products, programs and services.

In this new role, Peevy will spearhead the strategic development and growth of all I-CAR curriculum and technical relations efforts while leveraging his 20-plus years of executive management experience in the industry. Most recently, Peevy served as president of the Automotive Management Institute (AMI) since 2015 and as the 2019-2020 chairman of the Collision Industry Conference (CIC). He also shares a long and successful history with ICAR, where he served as senior director of field operations and led I-CAR’s collision repair segment team before his AMI post.

“I am thrilled to be returning to I-CAR during a time when its mission could not be more important to an industry I respect deeply,” Peevy says.

“I-CAR has made significant, important and beneficial progress over the past five years, and I’m both humbled and honored to return to work alongside the I-CAR family of professionals who share the same passion for doing the right thing – and that’s squarely fixing cars right. I can’t imagine a more important role that can truly strengthen and benefit our industry in the years to come.”

NJA

structure could offer some additional relief to businesses struggling in the here and now.

Passed on June 5, the PPP Flexibility Act is designed to increase the likelihood of greater forgiveness for borrowers and simplify the overall forgiveness application process.

Additionally, it extends the timeframe for loan recipients to use the funds provided to them from eight weeks to 24. As of this writing, PPP funds must be used by December 31. The current deadline to apply for a Payroll Protection loan was August 8 at press time.

As New Jersey and the rest of the country reach the sixth month of our national crisis, the auto body industry is moving ahead in a state of cautious optimism. There is certainly plenty of ambition to keep going, but there exists an equal amount of ambiguity over how the rest of 2020 will play out. Perhaps the only undeniable truth to this situation is that the industry will enter 2021 much differently than it did last January.

“I’m sure other shops will agree that business is not going to be as it was in the past,” Sgro says. “It’s going to be different, and we have to be able to adapt to that and what’s coming forward.”

NJA

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HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer.

MAXON HYUNDAI 2329 ROUTE 22 WEST UNION, NJ 07083 TOLL FREE: 800-964-7281 FAX: 908-851-5631

LIBERTY HYUNDAI 371 ROUTE 17 NORTH MAHWAH, NJ 07430 201-529-3600 FAX: 201-529-3051

30 | New Jersey Automotive | August 2020

WAYNE HYUNDAI 1244 ROUTE 23 NORTH WAYNE, NJ 07470 PH: 973-646-0333 FAX: 973-694-1700 waynehyundai.com

Diagnostically speaking, there is no substitute.

Porsche technology.

Porsche Genuine Service & Parts.

Contact one of these authorized dealers.

Town Porsche 105 Grand Avenue Englewood, NJ 201-227-6505 Fax 201-227-6553 town-motorcar.porschedealer.com

Flemington Porsche 213 Route 202/31 Flemington, NJ 800-216-5124 Fax 908-782-9397 flemingtonporsche.com

Porsche Princeton 3333 Route 1 Lawrenceville, NJ 609-945-1500 Fax 609-945-1501 princetonporsche.com

Paul Miller Porsche 3419 Route 46 East Parsippany, NJ 973-227-3000 Fax 973-575-8396 paulmillerporsche.com

Porsche Monmouth 280 Route 36 East West Long Branch, NJ 732-935-7600 Fax 732-935-7602 porschemonmouth.com

Manhattan Motorcars 711 11th Avenue New York, NY 877-661-1586 Fax 646-473-0798 manhattanmotorcarsporsche.com

Š 2020 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | August 2020 | 31

COVER STORY by Joel Gausten

Alive and

ONLINE:

A Preview of AASP/NJ’s Virtual

NORTHEAST 2020 Although coronavirus continues to impact everyday life in and out of the collision repair industry, AASP/NJ’s NORTHEAST® Automotive Services Show is here to stay.

While this year’s in-person show at the Meadowlands Exposition Center has been postponed until 2021, AASP/NJ is pleased to offer a virtual alternative for the vendors and thousands of attendees who would have comprised the brick-andmortar event. Free for all attendees, the virtual 2020 NORTHEAST show will enable end-users to still enjoy the same purchasing, networking and educational opportunities they have enjoyed in the past. The virtual show hours will proceed as 32 | New Jersey Automotive | August 2020

originally scheduled for the live event: Friday, August 21, 5pm10pm; Saturday, August 22, 10am-5pm; and Sunday, August 23, 10am-3pm.

On August 21, the virtual NORTHEAST experience will begin with the 5pm EST launch of a dedicated link at aaspnjnortheast.com. Attendees will be able to enter the virtual portal simply by entering the email address used to register for the event. (Those who previously preregistered for a badge for the in-person version of NORTHEAST will have their data carried over with no need to register again.) A registration option for new attendees or those who don’t have access to their previous email will also be available.

Once logged in, attendees can select vendors by service/product category and click on individual “booth pages” for companies of interest. These pages will feature company profiles, product videos, information on that vendor’s offerings, social media links and more. Additionally, attendees will be able to use the page to schedule a live virtual meeting with the vendor during show hours.

The web-based incarnation of NORTHEAST will also boast some of the finest in industry education thanks to AASP/NJ’s ongoing partnership with the Washington Metropolitan Auto Body Association (WMABA). This year, WMABA will present an ondemand version of its tuition-based Collision Professional

Repairer Education Program (Collision P.R.E.P.) series. Confirmed Collision P.R.E.P. presenters at press time include Mark Olson of VECO Experts, John Shoemaker of BASF, Mike Anderson of Collision Advice, Danny Gredinberg of the Database Enhancement Gateway (DEG), Bill Enross of cPrax Marketing and Chuck Olsen and Josh McFarlin of AirPro Diagnostics. The current Collision P.R.E.P. schedule appears below.

NORTHEAST virtual portal end-users will be able to organize their scheduled vendor meetings and desired Collision P.R.E.P. courses via a special “My Events” tool included on the virtual site. In addition to

Mark Olson’s August 6 discussion (“Documenting for Repair Process and Liability, and Building a Bulletproof File”) already available for on-demand viewing by the launch of the virtual show, all Collision P.R.E.P. events will be accessible in this format following their scheduled live dates. Registration links for all classes will be live at both wmaba.com and aaspnjnortheast.com before, during and after the virtual show.

“We will continue to add classes to this already stellar line-up and complement all the industry advancements we have been watching for the past

Continued on page 42

Collision P.R.E.P. ViRtual EVEnts sChEdulE

august 6 – 1pm Est

documenting for Repair Process and liability, and Building a Bulletproof File [Mark olson, VECo Experts]

Giving insight to liability, Mark will show you how to make a Bulletproof File that includes all necessary documentation and the ability to research past repairs. He will also feature how to improve process and culture over time while stressing the importance of OEM procedures.

august 27 – 1pm Est

Positioning Your Business for sustainability among Constant Change [John shoemaker, Business development Manager, BasF]

Adapting to the ever-changing landscape of collision repair is a must to ensure lasting profitability. Exploring the ways that sustainability can be achieved, this session will dive into industry changes and how to be forward-thinking, look for constant improvement, embrace training and develop certifications and best practices. Emphasis will be given on damage appraisal documentation, validating processes through education, consistency and how to differentiate yourself. *This class is AMI-accredited.

wmaba.com/CollisionPREP

september 30 – 1pm Est

utilizing the Vehicle owner’s Manual to Educate Consumers and insurers [Mike anderson, Collision advice; danny Gredinberg, dEG]

Have you ever thought about reviewing the vehicle owner’s manual before writing an estimate or before processing the vehicle in your repair facility? In this course, Collision Advice shares with you some of the golden nuggets found within the owner’s manuals. Educate the vehicle owner as to why their vehicle may not be drivable or may need seat-belt inspection, OEM repair procedures and more!

october 22 – 1pm Est

Vehicle diagnostics & Calibrations: Know What You Know…But More importantly, What You don’t Know [Chuck olsen, sVP-automotive technology & Josh McFarlin, VPstrategic Business operations, airPro diagnostics]

Confucius said, “To know what you know and what you do not know, that is true knowledge.” John Locke said, “No man’s knowledge can go beyond his experience.”

The presenters of this topic will illustrate and reinforce the importance of both statements relative to vehicle diagnostics and calibrations and the proliferation of advanced driver assistance systems (ADAS) in vehicles manufactured today.

The amount of knowledge, information and misinformation (or myth-information) on the subject is staggering. Collision repair owner/operators, management staff and technicians must know and perform what is necessary and required for every manufacturer, every vehicle, every time (or utilize a service provider who does), which is daunting and often misunderstood. This fact-based session will help to prepare shop owners, managers and technicians for success when encountering new vehicles and ensuring compliance to manufacturer specifications.

november 12 – 1pm Est

tackling online storefront Presence for the Collision Repair Business [Bill Enross, cPrax Marketing]

This fast-moving presentation will talk about how to have an effective website that gets found locally and promotes your skillsets and/or certifications. The discussion will also explore how to get good reviews or respond to negative ones.

New Jersey Automotive | August 2020 | 33

34 | New Jersey Automotive | August 2020

Superior customer service starts with Town Audi and Audi Genuine Parts.

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© 2019 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.

New Jersey Automotive | August 2020 | 35

ARANJ Officers

President Rodney Krawczyk Ace Auto Wreckers (732) 254-9816 aceautonj@comcast.net 1st Vice President Daryl CarmanLentini Auto Salvage (908) 782-4440 darryl@las-parts.coms 2nd Vice President Mike Ronayne Tilghmans Auto Parts (609) 723-7469 tilghmans@snip.net Past President Bob Dirkes Dirkes Used Auto Parts (609) 625-1718 dirkesauto@gmail.com

ARANJ Board of Directors David Yeager EL & M Auto (800) 624-2266 elandmauto@aol.com

Ed Silipena American II Autos (609) 965-0987 esilipena@yahoo.com

Norm Vachon Port Murray Auto (908) 689-3152 portmurrayauto@yahoo.com Dillon Rinkens East Brunswick Auto (732) 254-6501 ebautonj@comcast.net

36 | New Jersey Automotive | August 2020

ARANJ The Automotive Recyclers Association of New Jersey

Wharton Insurance Briefs

THINK BEFORE YOU RESPOND!!!

You may be putting all your assets at risk by responding inappropriately during a heated employee/employer conversation! You can obtain insurance coverage for this exposure. However, your best risk management practice is to “think before you respond.�

Executives at as many as half the firms surveyed in a recent poll say it is likely that an employee may sue them, their Board members and their companies and/or lodge an Employment Practices complaint with federal or state authorities.

And nearly a third believe that an allegation or actual case of wrongful termination, discrimination or harassment has the potential to inflict financial or other serious damage to their company.

Employment practices liability insurance provides you and your company with coverage for this type of exposure. Limits vary, and some companies offer a policy for as low as $500.

Completion of a one-page application can secure quotes within a week.

As always, we are here to give you more information about these issues. If you should have any questions or would like to obtain a quote, please contact me.

Mario DeFilippis, AAI Vice President (732) 686-7020 (office) (908) 513-8588 (cell) mdefilippis@whartoninsurance.com

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38 | New Jersey Automotive | August 2020

Genuine Volkswagen Collision Parts Are a Call or a Click Away.

The best repairs start with the best shop-supplier relationship. Contact the following Authorized Volkswagen dealers by phone, fax or email to get the parts you need, when you need them.

Flemington Volkswagen 213 Route 202/31 Flemington, NJ 08822 TOLL FREE: 877-657-2787 FAX: 908-782-1795 rmuir@flemington.com www.NJPARTS.com

Paul Miller VW of Bernardsville 118 Morristown ROAd Bernardsville, NJ 07924 Toll Free: 877-318-6557 Local: 908-766-1600 Fax: 908-766-6171

Douglas Motors 491 MORRIS AVE. SUMMIT, NJ 07901 PHONE: 908-277-1100 FAX: 908-273-6196 TOLL FREE: 800-672-1172 www.douglasvw.com email: douglasparts@douglasautonet.com

Trend Motors 221 Route 46 West Rockaway, NJ 07866 888-267-2821 fax: 973-625-4985 www.trendmotors.com email:dreinacher@trendmotors.com

Crestmont Volkswagen 730 ROUTE 23 NORTH POMPTON PLAINS, NJ 07444 TOLL FREE: 800-839-6444 fax: 973-839-8146 www.crestmontvw.com email:vwparts@crestmont23.com

“Volkswagen“ and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2020 Volkswagen of America, Inc.

New Jersey Automotive | August 2020 | 39

KEEP IT GENUINE

INSIST ON GENUINE GM PARTS

Using Genuine GM Parts for collision repairs is better for your customers, and better for your business. Contact the following dealers for all your Genuine GM Parts needs: MAXON BUICK GMC 2301 Route 22 West Union, NJ 07083 Phone: 800-964-7281 Fax: 908-851-5631 maxonwholesaleparts@gmail.com

www.maxonbuickgmc.com

FLEMINGTON CHEVROLET BUICK GMC CADILLAC 211 Highway 202 Flemington, NJ 08822 Phone: 877-657-2787 Fax: 908-782-1795 www.njparts.com

NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 parts@nucar.com www.nucar.com

40 | New Jersey Automotive | August 2020

FRED BEANS PARTS 131 Doyle Street Doylestown, PA 18901 Phone: 877-942-3267 orders@fredbeans.com www.fbparts.com

BAY RIDGE CHEVROLET OF BROOKLYN 1575 86th Street Brooklyn, NY 11228 Phone: 833-244-3475 Fax: 718-392-6570 www.bayridgechevy.com

New Jersey Automotive | August 2020 | 41

ADVERTISERS’ INDEX

Our wholesale parts team is here to make sure you find the exact Genuine Subaru Parts you need for every repair.

3469 Route 46 Parsippany, NJ 07054 Phone: 973-658-5714 Fax: 973-402-9591 mdaltilio@paulmiller.com www.paulmillersubaru.com/parts

1-800-NEW-PARTS................................18-19

Maxon Buick-GMC ................................25

Acme Nissan..........................................15

Maxon Hyundai ......................................27

Accudraft................................................IBC

Maxon Mazda ........................................27

Albert Kemperle......................................29

Mazda Group..........................................20

Amato Agency........................................21

MGM Auto Body Supplies........................28

Audi Group ............................................23

MINI Group ............................................42

BMW Group............................................4

Mopar Group..........................................22

BMW of Springfield ................................17

NUCAR ..................................................12-13

Collision Equipment Consulting, Inc.........14

Paul Miller Subaru ..................................42

Collision Supplies of New England ..........11

Performance Ford Lincoln ......................11

Empire Auto Parts ..................................36

Porsche Group ......................................31

Flemington Audi ....................................5

PPG........................................................3

Flemington Group ..................................41

Reliable Automotive Equipment ..............OBC

GM Group ..............................................40

Sherwin-Williams ..................................34

Hyundai Group ......................................30

Sherwin-Williams/Matrix ........................6

Innovative Solutions & Technology /

Subaru Group ........................................24

Pro Spot ................................................IFC

Town Motors ..........................................35

Jaguar Land Rover Parsippany ..............10

USI of North America ..............................38

Klean Frame ..........................................36

Valtek ....................................................37

Kollective Auto Group..............................8-9

VW Group ..............................................39

Lynnes Nissan East ................................10

Wheel Collision Center............................37

COVER STORY

Continued from page 33

MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.

At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability.

Original MINI parts assure an absolute perfect fit and function.

For Original MINI parts, contact any of these authorized MINI dealers.

MINI of Mt. Laurel 1311 Rt. 73 Mt. Laurel, NJ 08054 856-778-3000 Fax: 856-813-4622 MINIOFMTLAUREL.COM FACEBOOK.COM/MINIOFMTLAUREL

MINI of Manhattan 793 11th Avenue at 55th Street New York, NY 10019 212-246-7375 Fax: 212-315-9560 MININYC.COM FACEBOOK.COM/MINIOFMANHATTAN

© 2020 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

42 | New Jersey Automotive | August 2020

few months,” explains WMABA Executive Director Jordan Hendler. “Repairers are pivoting themselves, and we must as well to give them helpful and valuable education to improve. WMABA is here for our members and the entire industry looking to better their businesses as they bravely face uncertainty.”

Despite the trials and tribulations of the past several months, AASP/NJ is committed to keeping the spirit of NORTHEAST alive.

“We are really excited about the virtual show,” says AASP/NJ President Jerry McNee. “With the cancelation of the in-person show this year, we looked for a new way to get our exhibitors in direct contact with our attendees so that 2020 wouldn’t be a lost year. It obviously won’t be the same as face to face, but we are thrilled to provide an effective alternative at no additional cost to our attendees or exhibitors.”

Those wishing to sign up for the virtual show who have not already signed up for NORTHEAST may do so by visiting aaspnjnortheast.com and clicking on “PreRegistration.”

Exhibitors have been invited to begin populating their virtual booth pages in preparation for the virtual NORTHEAST 2020 but are encouraged to contact Event Management at info@aaspnjnortheast.com with any questions.

NJA

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