AASP-MN News February 2017

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February 2017

UNLEASH YOUR

LEADERSHIP SUPERPOWERS! 2017 AASP-MN Annual Meeting & Leadership Conference Preview starts on pg. 13

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CONTENTS AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. © 2017 All rights reserved. Cover image © www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

AASP-MN BOARD MEMBERS 2016 - 2017 PRESIDENT Greg Kasel, AAM IMMEDIATE PAST PRESIDENT Tom Gleason SECRETARY-TREASURER Wayne Watson COLLISION DIVISION DIRECTOR Will Latuff

Vol. 25 No. 2

EXECUTIVE DIRECTOR’S MESSAGE ............................................................4 Unleash Your Leadership Superpowers with AASP-MN!

by Judell Anderson, CAE, AAM, AASP-MN Executive Director LEGISLATIVE UPDATE ............................................................................5 Legislative Season Off and Running

by Kevin Walli, AASP-MN Lobbyist LOCAL NEWS ......................................................................................6 NATIONAL NEWS ..................................................................................9 DEG ESTIMATING TIPS ..........................................................................10 AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION ........13

MECHANICAL DIVISION DIRECTOR Mars Overlee ASSOCIATE DIVISION DIRECTOR Dave Bock

PARTNERS IN PREVENTION......................................................................19 Weekly Rounds

COLLISION SEATS Jim Siegfried, AAM Bruce Tschida, AAM

CASH IN ON YOUR MEMBERSHIP!..............................................................22 Net Driven:Web Solutions to Drive Your Business

MECHANICAL SEAT Carl Thomas

UPCOMING EVENTS

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER Thomas Greco (thomas@grecopublishing.com) SALES DIRECTOR Alicia Figurelli (alicia@grecopublishing.com) EDITORIAL DIRECTOR Joel Gausten (joel@grecopublishing.com) CREATIVE DIRECTOR Lea Velocci (lea@grecopublishing.com) EDITORIAL ASSISTANT Nick Fernandes (nick@grecopublishing.com) OFFICE MANAGER Donna Greco (donna@grecopublishing.com) www.grecopublishing.com

April 13, 2017 AASP-MN Annual Meeting & Leadership Conference Doubletree by Hilton Bloomington Minneapolis South Bloomington

June 20, 2017 23rd Annual AASP-MN Golf Outing Keller Golf Course Maplewood

For more information, contact the AASP-MN office at 612-623-1110 or visit the Association’s website, www.aaspmn.org.

ADVERTISERS’ INDEX AmeriPride........................................................21 Axalta Coating Systems ....................................IFC Buerkle Hyundai................................................17 Choice Auto Rentals..........................................8 Dentsmart ........................................................5 FinishMaster ............................................................17 Inver Grove Honda / Inver Grove Toyota..................20 Jack McClard....................................................9 Keystone ..........................................................19 Libson Twin City ..............................................18 Maplewood Toyota............................................10

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Mills Parts Center ............................................18 Morrie’s ............................................................4 Motorwerks BMW ............................................IBC MPA......................................................................................11 PAM’s Auto ..........................................................................17 Rosedale Chevrolet ..........................................8 Roseville Chrysler ............................................18 Sherwin Williams..............................................20 Straight & Square ............................................7 Toyota Group ....................................................12 West Bend Insurance ........................................OBC

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EXECUTIVE DIRECTOR’S MESSAGE

Unleash Your Leadership Superpowers with AASP-MN!

by Judell Anderson, CAE, AAM, AASP-MN Executive Director

If you're a member of AASP-MN, you're already a superhero in our eyes. But have you fully honed your superpowers? Few of us have - there's always room to learn more, get better and get closer to reaching our true potential of capability.

This year's Leadership Conference is designed to refine, expand and enhance the superpower skills and expertise you need to run a successful automotive service or collision repair business in today's super-competitive business environment. Whether it's building stronger employee teams, making better connections with those around you, becoming an agent of change, positioning your collision business for the future, improving your maintenance sales skills or encouraging and empowering employee creativity, we've got you covered. These sessions will be presented by some of the most knowledgeable and entertaining speakers in the country - superheroes in their own right.

Plus, you'll receive the benefit of exchanging ideas, sharing best practices and just hanging out and having fun with the everyday superheroes of Minnesota's automotive industry - your fellow

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AASP-MN member shop owners and industry suppliers.

I hope you'll join us on April 13 at the Doubletree in Bloomington. Based UNLEASH YOUR LEADERSHIP on your input, we've SUPERPOWERS! tweaked the agenda 2017 AASP-MN Annual Meeting & to make the day even Leadership Conference Preview starts on pg. 13 better. And, we're in a new location that will allow us to consolidate all of our programs and activities into one comfortable and exclusive area. The day will provide every opportunity to unleash your leadership superpowers!

See page 13 for details.

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LEGISLATIVE UPDATE

Legislative Session Off and Running

by Kevin Walli, AASP-MN Lobbyist

The State Legislature convened on January 3 with approximately 20 percent of the legislators being elected to their first term in the House or Senate. The early weeks of the Session are largely spent on orientation for members old and new. Oftentimes veteran legislators are reassigned or ask for reassignment of the Committees on which they serve.

AASP-MN faces somewhat of a challenge in 2017, as we have new leadership – with long ties to the insurance industry – particularly in the Senate. Nonetheless, we will be advancing our legislative agenda and meeting with legislators – even those with whom we don’t always see eye-to-eye.

We will look for opportunities to advance our agenda on the insurance claims practices front. We will also be involved in issues of interest or concern that may emerge in the areas of environmental regulation and business taxation.

Among the tax issues that are likely to be considered is partial exemption and/or freezing the business property tax rate, which is paid to the state general fund. The Tax Bill that was vetoed at the close of the 2016 Session would have provided an exemption from property taxation for the first $100,000 of value for businesses across the state. There was talk early in the current Session that the exemption may be extended to a somewhat higher level – perhaps $200,000 or even $300,000 of value.

There is also interest in repealing the inflator that is associated with the state business property tax rate. There is a statutory inflation factor for increasing that rate which a number of busi-

ness organizations would like to have repealed. It would stop the automatic growth of this tax and make any future increase subject to specific action by the Legislature.

AASP-MN will be watching the tax issues very closely and we will keep members informed of any changes – for better or for worse – on the tax front.

Members are encouraged to make their way to the Capitol during the Legislative Session. The Capitol building itself has been restored to like-new condition after a three-year, $300 million-plus remodeling project. We may try to have an AASP-MN meeting at the Capitol building so that you can see the building in all its renewed splendor – and give you the opportunity to stop and see your legislators to share with them the concerns of the auto repair industry.

Whenever you make your way to the Capitol – in conjunction with AASP-MN or on your own – please feel free to call the Fryberger office at (651) 221-1044 and we will give you advice on how best to reach out to your legislators while you are in close proximity to them. Every contact that we make helps our industry legislative efforts.

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LOCAL NEWS AASP-MN Hits the Track to Support Student Scholarships AASP-MN recently raised over $9,000 during its 2017 fundraising campaign to support the AASP-MN Automotive Education Fund. The majority of that money was raised at the association’s 15th Annual Race for Automotive Education, held January 10 and 11 at ProKart Indoors, Burnsville, and will fund scholarships for automotive students enrolled in NATEFcertified mechanical and collision repair programs in Minnesota.

During the course of the two-night event, 120 racers tore up the track in state-of-the-art European karts, reaching speeds of nearly 40 miles per hour. Many fans and spectators were also on hand to cheer their teams on. Twenty-four teams of mechanical and collision repair shops and industry suppliers were represented and the competition was fierce.

Trophies were awarded to the 1st place and runner-up teams. They were: Tuesday, January 10 1st Place – St. Anthony Mobil, St. Anthony Runner-Up – Hopkins Auto Body Team #1, Hopkins Wednesday, January 11 1st Place – LaMettry’s Collision Team #1, Richfield Runner-Up – aaa Auto Parts Team #1, Rosemount

opportunities in the automotive service industry. Since its inception, nearly $190,000 has been distributed directly to students enrolled in automotive programs through the association’s scholarship program and SkillsUSA participation.

Sponsorships Support AASP-MN’s Educational Programs & Other Activities in 2017 Recently, AASP-MN sought program sponsorships from its Associate members and other industry vendors to help support AASP-MN’s educational programs and other activities in 2017. Sponsorships help AASP-MN deliver the quality programs members expect, and keep registration fees affordable.

To date, the following companies have made sponsorship commitments: Gold Sponsors • Auto Value Parts Stores/APH • Autoshop Solutions • Axalta Coating Systems • CBIZ AiA • Finishmaster • PPG Automotive Finishes • United Fire Group Silver Sponsors • aaa Auto Parts • Enterprise Rent-A-Car • LKQ/Keystone Automotive • PAM’s Auto, Inc. • Suburban Chevrolet Bronze Sponsors • CARQUEST • C.H.E.S.S. A la Carte Sponsors • Choice Auto Rental (Conference Vendor & Joint Committee Meeting)

Tuesday night’s winners from St. Anthony Mobil (left) and Wednesday night’s winners from LaMettry’s Collision (right)

“Members use this event as an opportunity for team-building, and at the same time raise money for a very worthy cause,” said Judell Anderson, AASP-MN Executive Director.

“Everybody had a blast!”

In addition to the 24 race teams, the event was supported by the following sponsors: • Autoshop Solutions • Auto Value Parts Stores/APH • Axalta Coating Systems • CBIZ AiA • Finishmaster • PPG Automotive Finishes • Peter’s Body Shop • United Fire Group The Automotive Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career 6 February 2017

Vendor sponsorships are still available for the upcoming Annual Meeting & Leadership Conference, April 13, 2017, at the Doubletree by Hilton Bloomington – Minneapolis South.

The event will feature management and social activities that allow opportunities to meet and get to know AASP-MN members and other industry professionals.

Vendor sponsors are rewarded by increased visibility and recognition within the AASP-MN membership and industry atlarge. It's a great way to stand out, expand marketing dollars and connect with the best shops in the industry.

If you are interested in becoming a Vendor sponsor at this year’s event, please contact the AASP-MN office or visit the AASP-MN’s website, www.aaspmn.org, for more information.

Moorhead Member Jeff Quam of JAQ’s Garage Earns 2016 “Member Recruiter of the Year” Award AASP-MN is pleased to announce that Jeff Quam of JAQ’s Garage in Moorhead has earned its 2016 “Member Recruiter of the Year” award. The award honors members who

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recruit or provide leads for prospective members of AASPMN. Jeff recruited two new members and provided four additional leads, earning 18 points. He went above and beyond by personally visiting prospective member shops with AASP-MN staff members Tom Kluver and Judell Anderson.

“Current members know the value of AASP-MN membership first-hand, and their personal endorsement is by far the most effective recruiting tool that we have,” said Judell Anderson, AASP-MN Executive Director. “Jeff is to be commended, because by introducing other shops to AASP-MN, he is helping the shop, the association, and the entire industry.”

The Member Recruiter of the Year award is based on a point system: Five points are earned for new member recruits and two points are earned for referrals. The member who accumulates the most points throughout the year receives the award.

Thank you to the following members who also participated in the 2016 “Member Recruiter of the Year” contest: • • • •

Dan Sjolseth, Superior Service Center, Eagan (16 points) Roger Bonn, Peter’s Body Shop, St. Cloud (13 points) Jerald Stiele, Hopkins Auto Body, Hopkins (13 points) Tom Gleason, Pro-Tech Auto & Truck Repair, Corcoran (9 points) • Scott McClure, St. Paul Automotive, St. Paul • Bob Auman, Finishmaster, Fridley

• • • • • • • • • •

Don Falk, Falk Auto Body, Red Wing Greg Kasel, Downtown Tire & Auto, Hastings Dave Bock, Auto Value Parts Stores/APH, St. Cloud Monte Dybvig, Doctor Monte’s Auto, Cambridge Carol Keyes, C.H.E.S.S., Woodbury Joyce Weinhandl, Twin City Auto Body, Bloomington Steve Abraham, Finishmaster, Fridley Jim Dow, LKQ/Keystone Automotive, Minneapolis Lee Schlosser, Autoworks Collision Center, Rockford Wayne Watson, Auto Works Automotive Service Center, Woodury • Dan Wittenburg, LKQ, St. Cloud To learn more about the Member Recruiter of the Year program, contact the AASP-MN office at (612) 623-1110.

Reminder: AASP-MN Seeking Volunteer Leaders AASP-MN is looking for automotive industry professionals who are interested in advancing the industry by serving in leadership positions on the association’s board of directors and advisory committees. If you have a personal interest, or would like to nominate someone else to fill one of these positions, nominations must be received by February 20. To be considered, an individual must be nominated by five or more Regular Members. The Nominating Committee may also nominate a person whose name was not submitted by the Regular Members. continued on pg. 21

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NATIONAL NEWS

TSCHIDA IS AASP NATIONAL PRESIDENT The Alliance of Automotive Service Providers (AASP) has elected its Executive Committee for 2017-2018. The election was held at AASP’s Board of Directors meeting on November 2, 2016, in Las Vegas, Nevada.

Minnesota shop owner and AASPMN member Bruce Tschida (Lake Marion Collision, Lakeville, MN) was re-elected as President. The following AASP board members will join Tschida on the Executive Committee: • Bill Adams, Fairport Exxon, Pittsford, NY • Mike Moehlenkamp, Gary’s Auto Service, Florissant, MO • Ron Reiling, AASP-Missouri, St. Charles, MO • Rick Starbard, Rick’s Auto Collision, Revere, MA

The 2017-2018 AASP National Executive Committee was elected in Las Vegas during the 2016 SEMA Show.

(L-R): Mike Moehlenkamp, Bill Adams, Ron Reiling, Bruce Tschida, Rick Starbard.

Bruce is a past president of AASP-Minnesota and is currently a member of the Collision Advisory and Legacy Committees, as well as the Board of Directors. Tschida is also active on the Collision Program Advisory Committee of Dakota County

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Technical College in Rosemount, MN. Tschida stated, “I’m honored to serve another term as president along with a great board of people who strive to unite, promote and protect the members of this industry.”

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ESTIMATING TIPS Material Costs in CCC One – When replacing or repairing a part in CCC One, material costs are not included in any labor operation. This can be found in the Guide to Estimating on page G3 and DEG Inquiry 8871.

Audatex Door Blackout – The refinish of the blackout on a door frame is a not-included operation in Audatex and would require a manual entry. This can be found in DEG inquiry number 5108.

“We have reviewed your inquiry and the refinish black-out of the window/door frame is a manual entry. This operation is not considered a two-tone or included in the refinish time of the door panel/shell. No other changes are warranted at this time.”

Fender Edging is Not the Same as Refinish Inside with CCC One – When replacing a fender, there is an option in CCC One to “Add for edging.” Edge is the area between the exterior and interior surface. If you need to refinish the inside of the fender, that

would require an on-the-spot evaluation with a manual line. This can be found in DEG inquiry 4926.

Replacing a Liftgate in CCC One does not include the Wiper Motor – The Motor Guide to Estimating shows on page G24 that replacement of the Liftgate includes “Internal mechanisms” but shows in the “does not include” column the back glass wiper or washer. In DEG inquiry number 7523, CCC explains that “The Wiper Motor being the major component of the Wiper System is not an included operation.”

“According to the MOTOR Guide to Estimating, “Back glass wiper or washer” are not included. The Wiper Motor being the major component of the Wiper System is not an included operation.

A test estimate in CCC One has revealed when Lift Gate R&R is selected, the Wiper Arm and Wiper Motor R&I/R&R is correctly displayed on the estimate displaying the appropriate estimated work times.”

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair.

You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.

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2017 AASP-MN Annual Meeting &Leadership Conference

Thursday, April 13, 2017 Doubletree by Hilton Bloomington - Minneapolis South, Bloomington, MN

Agenda At A Glance 8:00 - 9:30 a.m.

9:45 - 11:30 a.m.

11:30 - 1:30 p.m.

2:00 - 4:00 p.m.

2:00 - 4:00 p.m.

2:00 - 4:00 p.m.

4:00 - 6:00 p.m.

6:30 - 8:30 p.m.

Opening General Session: Nice Bike – Making Meaningful Connections Mark Scharenbroich, Scharenbroich & Associates Roundtable Discussions (three 30-minute sessions) Membership Meeting & Luncheon Keynote: The 3 Cs: Choice, Chance, Change Mike Anderson, Collision Advice Positioning Yourself in the Collision Repair Industry Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services Maintenance Profit Master Jeremy O’Neal, Advisorfix Lead! Create! How to Adapt Your Business & Thrive Josh Dye, Convene, LLC Vendor Showcase & Social Hour Industry Night Out at Pinstripes AASP-MN News

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COURSE DESCRIPTIONS

Opening General Session: Nice Bike – Making Meaningful Connections 8:00 - 9:30 a.m.

Mark Scharenbroich, Scharenbroich & Associates Mix thousands and thousands of black leather, bandana wearing, tattoo bearing Harley-Davidson riders with a 100th Anniversary and one beige rental car and the end result will be the perfect metaphor for connecting with others: “Nice Bike.”

Nice Bike acts as a powerful catalyst to help build stronger, more unified teams. The message inspires audience members to be more engaged and passionate about connecting with others.

Emmy award-winning speaker, Mark Scharenbroich, takes you for a fun ride on how to be effective at making meaningful connections in both your professional and personal life. His Nice Bike principle is supported by three strong actions: acknowledge, honor and connect.

Mark has spent his career working in both industry and education discovering how some of the best organizations and team leaders build a culture that encourages people to perform at a higher level through greater engagement.

Roundtable Discussions (3 - 30 minute sessions) 9:45 - 11:30 a.m.

Topics to be announced.

Luncheon Keynote: The 3 Cs: Choice, Chance, Change 11:30 a.m. - 1:30 p.m.

Mike Anderson, Collision Advice It is often said that the key to success in life is to turn negatives into positives. To do this, you must practice the 3 Cs: You must make a choice to take a chance or your life will never change.

Do you choose to be the wind- the agent of change - or do you choose to be the flag, blown about by circumstance?

You alone are responsible for your success. You determine the outcome. You dictate your future. You choose your destiny.

Success or failure – it is your choice.

Positioning Yourself in the Collision Repair Industry 2:00 - 4:00 p.m.

Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services Whether you are a collision repair center or a jobber supporting your customers, it is critical to understand how to best position yourself to succeed. To do this, you need to focus on the business analysis metaphor of the three-legged stool: 1. Sales and Marketing • How to attract and increase sales in today’s competitive environment • The growing role of the OEs in the collision repair industry • The importance of your online presence • The 3Cs (CSI, Closing Ratio and Cycle Time)

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2. Production • Improve your blueprinting and estimating process • New estimating tools to help capture more not-included operations • Key KPIs both OEMs and Insurers are and will be monitoring in the future • Specific ways you can use data to improve your performance • Latest trends affecting collision repairers 3. Accounting, Finance and Human Resources • Finance and human resources trends • Most profitable sales mix • How to develop and train new hires

Maintenance Profit Master 2:00 - 4:00 p.m.

Jeremy O’Neal, Advisorfix The ultimate Service Advisors’ guide to selling maintenance on 2013 – 2016 model year vehicles. Bring your maintenance sales skills up-to-speed by learning insiders’ secrets that the dealership Service Advisors are using to sell maintenance on today’s new vehicles. Students will get behind-the-scenes access to what the top 1% of Service Advisors are doing to create massive profits selling maintenance on newer vehicles. Includes vehicle-specific information for the following manufacturers: Ford, GM, Chrysler, Honda, Toyota and Nissan.

The session includes an advanced sales guide to help you create additional profits from the first day back at the shop.

Your customers will love the expertise you gain from this course.

Lead! Create! How to Adapt Your Business & Thrive 2:00 - 4:00 p.m.

Josh Dye, Convene, LLC Leadership and creativity is no longer about hierarchy. It can come from anywhere in your company, if your culture is ready for it. Adapting your company requires empowering staff to take initiative, inspiring them to have the guts to do something different, and risking failure. It also requires that you embrace the impact of new technology, make learning more efficient, and be willing to engage in difficult conversations about what is and is not working.

In this presentation, Josh Dye will show you how to adapt your thinking and business, so it will thrive for generations to come.

Vendors Showcase & Social Hour 4:00 - 6:00 p.m.

You’ll have the opportunity to visit with industry sponsors while catching up on the latest and greatest in products and services. You can make some new contacts or get answers to those questions that you haven’t found the time to pick up the phone and ask, all in a fun and relaxing setting.

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Industry Night Out – Bowling, Bocce & Cheer, Pinstripes, Bloomington 6:30 – 8:30 p.m.

Join fellow AASP-MN members where sophistication meets fun—Pinstripes! Unwind from the busy day by challenging colleagues in a game of bocce or lace up the bowling shoes to enjoy a classic American pastime. Plush seating and professional game-side service invite you to connect, play, and change your frame of mind.

HOTEL ACCOMMODATIONS

Doubletree by Hilton Bloomington - Minneapolis South, Bloomington, MN 7800 Normandale Blvd.

Bloomington, MN 55439 1-800-222-TREE The DoubleTree by Hilton Bloomington – Minneapolis South is conveniently located at the intersection of Interstate 494 and Highway 100. The newly-renovated full-service property is minutes from all of the Twin Cities area attractions, with the world famous Mall of America just a short shuttle ride away from the front entrance.

Make your reservation by calling 800-222-TREE and be sure to tell the reservationist you are with the Alliance of Automotive Service Providers room block to get the discounted room rate. Reservations must be received by April 3, 2017 to guarantee the rate of $85+ per night.

MEET THE SEMINAR SPEAKERS Mark Scharenbroich has spent his career working in both industry and education discovering how some of the best organizations and team leaders build a culture that encourages people to perform at a higher level through greater engagement. Part motivational speaker, part thought-provoker and pure comedic entertainer, he will inspire, teach and engage you. Mark is an award-winning author, Emmy Award® winner, National Speakers Association Hall of Fame Inductee, and a Golden Apple, Silver Screen Film and International Film Festival award winner for his movie, “The Greatest Days of Your Life…(so far).”

Mike Anderson is the former owner of Wagonwork Collision Centers, two highly-acclaimed collision repair shops located in Alexandria, Virginia. He is an Accredited Automotive Manager (AAM). He has served in many positions over his career, including the Mitchell and MOTOR Advisory Boards, ASE Test Review committee, Director of ASA Operations Committee, Board of Directors for WMABA, Virginia Automotive Legislative Committee, and Chair of the State of Virginia Skills USA/VICA contest. Mike is also an active member in many industry associations. He is the owner of Collision Advice, a consulting firm to the collision industry, and currently serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in the United States and Canada. He also facilitates numerous courses for Axalta’s Educational Series.

Raymond Chew is a National Account Manager for CCC Information Services, Inc. He has been with CCC for over 17 years in a variety of customer-facing roles. He also serves as consultant and provides his expertise across a wide breadth of industry topics, working primarily with repair organizations with multiple locations.

Jeremy O’Neal grew up in a service station and began his career in the auto repair industry by washing headlights at 8 years old. He’s been recognized as one of the industry’s most talented and skilled service advisors.

In 2010, he founded Advisor Fix in an effort to help service advisors master the skills needed to excel in their field. Having worked in independent repair facilities, as well as new car dealerships, Jeremy draws from personal experience and provides real-world training to his clients.

Josh Dye currently serves as the Marketing & Outreach Coordinator for HousingLink, a Minneapolis-based nonprofit. During his tenure at HousingLink, the organization reached all-time highs in website traffic and individual donations. He also spearheaded the recent launch of HousingLink’s first earned income ventures, Twin Cities Rental Revue and Housing Hub. Josh is also the Founder and President of Convene, LLC, a speaking, training, and consulting company for associations, nonprofits, and small business.

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REGISTRATION FORM Name: _______________________________________________________________________________________________ Company: ________________________________________ Email: _____________________________________________ Address: _____________________________________ City: ___________________________ State: ____ Zip: __________ Phone: _____________________________________________ Fax: _____________________________________________ Registration Options

Early Bird Pricing (before 3/31/17)

Standard Pricing (after 3/31/17)

Full-Day (includes lunch)

$175 Member / $200 Non-Member ea.

$200 Member / $225 Non-Member ea.

Half-Day (Lunch not included. See additional options below)

$95 Member / $120 Non-Member ea.

$125 Member / $150 Non-Member ea.

Please indicate sessions you plan to attend: Package Price $____________ _____ 8:00 - 9:30 am Opening Session: Nice Bike – Making Meaningful Connections Mark Scharenbroich, Scharenbroich & Associates _____ 9:45 - 11:30 am Roundtable Discussions (3 - 30 minute sessions) _____ 11:30 am – 1:30 pm Luncheon Keynote: The 3 Cs: Choice, Chance, Change Mike Anderson, Collision Advice _____ 2:00 - 4:00 pm Positioning Yourself in the Collision Repair Industry Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services _____ 2:00 - 4:00 pm Maintenance Profit Master Jeremy O’Neal, Advisorfix _____ 2:00 - 4:00 pm Lead! Create! How to Adapt Your Business & Thrive Josh Dye, Convene, LLC _____ 4:00 – 6:00 pm Social Hour & Vendor Showcase

Additional Options: _____ Luncheon & Keynote Address, 11:30 am – 1:30 pm (included in full-day package) _____@ $25 ea...$ _____________ _____ Social Hour & Vendor Showcase, 4:00 – 6:00 pm _____@ $50 ea….........................….......................$ ______________ _____ Industry Night Out at PinStripes, 6:30 – 8:30 pm _____@ $40 per person..……................................. $ ______________ _____AMI Credit @ $10 per AMI course attended _____@ $10 ea………...............................................…. $ ______________ Total: $ ______________ Payment Options: _____Check enclosed. Payable to AASP-MN _____Credit Card (Visa, MasterCard, Discover & American Express accepted)

Number: ____________________________________________________ Expires: _________________________________ Billing Address & Zip Code:_________________________________________________ CVC #: _____________________

Return to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 / Fax: (612) 623-1122 Email: aasp@aaspmn.org

Cancellation Policy Cancellations must be received no later than 4/3/17 in order to qualify for a full refund. After 4/3/17 no refunds will be issued and no-shows will be billed.

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PARTNERS IN PREVENTION

Weekly Rounds Minnesota’s hazardous waste rules require you to inspect your hazardous waste storage containers every calendar week and document the inspection. Here’s what to look for on your weekly rounds.

Check that each hazardous waste container is (1) labeled with the words “Hazardous Waste,” a description of the waste and the date waste was first added to the container. Containers of used oil and used oil filters only need to be labeled with a description of the waste. Labeling containers with this information makes it safer for emergency responders. Using stickers or writing directly on the container with a permanent marker are common and acceptable ways of labeling. Check that the label is readable and hasn’t been covered or destroyed by drips down the side of the container. Clear labels also help you (2) confirm that incompatible wastes are separated.

While you’re looking at the label for each container, check that the date is within your (3) time and (4) volume storage limits. Very small quantity generators (VSQGs) can store up to 2200 pounds of waste – about four or five drums – indefinitely. After you hit 2200 pounds, you have 180 days to get rid of the waste.

Small quantity generators (SQGs) can store up to 6600 pounds of waste – about 12 to 15 drums – for 180 days from the date waste was first added to the container.

Next, confirm that wastes are (5) in containers that are appropriate for the waste. The containers that new products are delivered in are a good guide: corrosive wastes in plastic containers

that won’t deteriorate, flammable wastes in metal containers that can be grounded. Check that each container is (6) in good condition and free from rust, damage or cracks. Look for puddles, stains or debris that could mean there has been a leak.

Check that each container is (7) latched, snapped or screwed closed. Containers must be able to hold their contents if they are dropped or tipped over. Locking funnels must be locked.

Check that containers are (8) stored on a surface that is impermeable to the waste. Do not store used oil on asphalt. If containers are stored near doorways, floor drains, cracks in the floor slab or outdoors, confirm that (9) secondary containment is present and doing its job. Confirm that (10) outdoor storage is secure and covered.

Check that there is enough (11) aisle space for you or emergency responders to reach or move a container without moving anything else. Check that emergency equipment is (12) available and (13) appropriate for the wastes. This includes fire extinguishers, spill clean-up materials and personal protective equipment for employees.

Do these 13 items sound like a familiar refrain? They are among the most common violations found by state and county environmental inspectors. Doing a thorough job on your weekly rounds will help you stay on top of things, keeping your property clean and your employees safe.

The MPCA has an inspection log you can use to document

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PARTNERS IN PREVENTION continued from page 19

your inspections, available by searching for “hw2-41” on the MPCA website at www.pca.state.mn.us. Consider making a customized checklist with your shop’s wastes and storage areas on it along with the requirements for each. The MPCA’s inspection log and this article are good examples to start with. You can keep paper or computer records documenting the inspections, whichever is easier for you, but you must keep the records for at least three years.

Some wastes have different requirements than the ones listed in this article. For information about hazardous waste stored in tanks search for “hw1-05” on the MPCA website. For wastes such as car batteries and fluorescent light bulbs, search for “hw4-62” on the MPCA website.

Airbag Compliance: Airbag recalls may leave you with a new waste: undeployed airbags.

Shops are allowed to deploy airbags if you follow the airbag manufacturer's instructions. The deployed airbags can then be recycled with scrap metal.

Airbags that remain undeployed must be managed as reactive hazardous waste. Use waste code D003.

More information can be found by searching for “hw4-63” on the MPCA website at www.pca.state.mn.us

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LOCAL NEWS

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If, by March 1st, only one person has been nominated to fill the open seat(s) on the Board of Directors, the person so nominated shall be declared to have been elected to the Board without further action. If more than one person has been nominated to fill these positions, the Nominating Committee will prepare an electronic ballot setting forth the names of the persons who have been nominated and send to the Regular Members by March 10.

There are also a number of positions open on the Collision, Mechanical and Associate Advisory Committees, as well as the Government/Regulatory Affairs Committee. If you are interested in serving on any of the committees above, please contact the Nominating Committee Chair Tom Gleason of Pro-Tech Auto & Truck Repair at (763) 420-3060 or the AASP-MN office at (612) 623-1110 or (800) 852-9071 by February 20.

provide the match needed for businesses participating in the Minneapolis Green Business Cost Sharing Program. Loans can range from $1,000 to $50,000. Additional information can be found here: www.pca.state.mn.us/about-mpca/smallbusiness-environmental-improvementloan-program.

WELCOME NEW MEMBERS:

JANUARY 2017 2017 Membership Dues Are Due! Annual membership renewals for AASP-MN were mailed in December. If you have not paid your 2017 membership dues, PLEASE do so today. Your timely payment will save AASP-MN the additional cost and time incurred with rebilling and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry – and your business.

Thank you!

180 Collision Norwood Young America Ace Auto Repair Moorhead Anthony’s Auto Hopkins City’s Edge Collision & Glass New Prague Loock’s Total Performance Redwood Falls Northwestern Tire Company Minneapolis

Note: Only an individual representative of a Member which performs collision work may be nominated to fill a Collision Division Seat, and only an individual representative of a Member which performs mechanical work may be nominated to fill a Mechanical Division Seat on the AASP-MN Board of Directors.

Funding Opportunities The City of Minneapolis, through its Green Business Cost Sharing Program, is offering cost shares of up to $25,000 each to help vehicle repair, service and maintenance businesses move to painting, cleaning alternatives and repair processes that reduce emissions, hazardous waste – or switch to cleaner practices. There are also $2,500 cost shares available for your shop’s energy efficiency projects that go beyond utility rebates. Minneapolis has partnered with 30 businesses since 2012, saving businesses thousands of dollars and tons of pollution. Applications are due by April 21. Visit www.minneapolismn.gov/ environment/WCMS1P-105418 to learn more.

The MPCA Small Business Environmental Improvement Loan is available to small businesses throughout the state interested in purchasing equipment to reduce emissions and meet or exceed environmental regulations. It can be used to AASP-MN News

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CASH IN ON YOUR MEMBERSHIP!

Net Driven: Web Solutions to Drive Your Business Today, over 97 percent of consumers search for local businesses online. Without the right website and internet marketing program you could be losing a significant amount of business.

Net Driven is the leading and most trusted provider of websites and internet marketing solutions designed exclusively for the automotive industry.

We offer an end-to-end solution that takes customers from their couch directly to your front door. We are more than just a website company... we are internet marketing specialists that will ensure that you have all of the tools you need to capture more leads and convert those leads directly into sales for your business.

Did we mention that we are exclusive to the automotive industry and that we were founded by a third generation independent tire dealer? In other words, nobody knows your business like Net Driven. We combine automotive industry experience, internet marketing expertise, and direct dealer feedback to provide a unique solution that is second to none.

Net Driven also has a customer retention rate of over 93 percent because we have the best support and consultation practices

in the industry. You get access to unlimited customer support with Net Driven. Your personal Net Driven Account Manager will reach out to you quarterly to answer questions, analyze your website results, and make ongoing recommendations, ensuring that your website ranks higher than your competition and that it’s working to convert more leads into sales.

As a Preferred Provider of AASP-MN, members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. In addition to offering fully custom, responsive websites, we offer additional tools such as our Commercial Tire Catalog, Wheel Configurator, Virtual Showroom, TurboClick (PPC) ads, Net Driven Testimonials, Net Driven Diagnostic Center, and our Tire Advantage Calculator to ensure that you have a customized solution to meet your unique business needs.

Social Media? Yep. We do that too!

For more information, visit www.netdriven.com, or call us at 1-877-860-2005.

AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE Meadowbrook Insurance Group Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums. Ask about our program with United Fire Group!

EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, longterm care and disability insurance.

UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 / jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.

22 February 2017

CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

INDUSTRIAL & PAPER PRODUCTS Wipers & Wipes, Inc. Contact: Dennis Julson 651-486-4866 Discounts on industrial supplies and paper products. Free, next-day delivery is available in the metro area. Shipping free to outstate members with $100 purchase.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Margaret Klemmer 888-991-3449 / margaret@autoshopsolutions.com AASP-MN members receive a $500 discount off the Website Marketing Success Package set-up fee and special pricing on template websites starting at just $59/month and $149/set-up (regularly $79/month and $250 set-up).

Net Driven Contact: Jon Napoli 877-860-2005, ext. 400 / jnapoli@getnetdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. For more information, contact Jon Napoli.

Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information.

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page (952) 854-6551 / ronald.page@aaiassessment.com www.auto.aai-live.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50 percent off retail price and starts as low as $15 per assessment.

TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars.

SALES, MARKETING AND CUSTOMER SERVICE SOLUTIONS eMarketing Sherpas Contact: Frank Terlep 888-377-2661 / www.emarketingsherpas.com eMarketing Sherpas provides AASP members up to a 10-percent discount on its Demand Engine CRM Suite, Review Engine online review and reputation marketing system and its Digital Lobby point of sale digital signage, menu board and interactive kiosks solutions.

INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, Manager SE and Teamworks products. For more information, contact Customer Service at 888-724-6742, ext.

6986.

AASP-MN News

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k).

Members who switch prior to June 30 will receive first month of payroll processing free.

CHECK GUARANTEE SERVICES Certegy Check Services Contact: Amy McKay 727-385-7812 / amy.mckay@fisglobal.com Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

BUSINESS COACHING 180biz 540-833-2014 / info@180biz.com Website: www.180biz.com Members receive a 20-percent discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments.

Members also receive a 25-percent discount on monthly sales & management webinars as well as a 20-percent discount on all 180BIZ advisor training programs.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

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