February 2024
THE SHOP OF TOMORROW: AASP-MN Annual Meeting & Leadership Conference Registration SEE PAGE 15
PLUS:
• A Whole New World: ADAS Calibrations for Service Shops • MN Lawmakers Return for 2024 Session
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AASP-MN News
CONTENTS Vol. 33 No. 2
AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. ©2023 All rights reserved. Cover image www.istockphoto.com.
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
LEGISLATIVE UPDATE............................................................... 5 Minnesota Lawmakers Return for 2024 Session by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists
AASP-MN BOARD MEMBERS 2023 - 2024
LOCAL NEWS............................................................................ 6
PRESIDENT Mike McLynn IMMEDIATE PAST PRESIDENT Jesse Jacobson SECRETARY-TREASURER Aaron Swanson COLLISION DIVISION DIRECTOR Travis Doyle MECHANICAL DIVISION DIRECTOR Dan Gleason ASSOCIATE DIVISION DIRECTOR Paul Yager
NATIONAL NEWS ...................................................................... 8 COVER STORY .......................................................................... 10 A Whole New World: ADAS Calibrations for Service Shops by Chasidy Rae Sisk AASP-MN MEMBERSHIP APPLICATION ..................................... 14 THE SHOP OF TOMORROW: AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION ............................ 15 D.E.G. TIPS ................................................................................ 19
COLLISION SEAT Shannon Christian
PARTNERS IN PREVENTION ..................................................... 20 The Environmental Impact of Automotive Repair and Maintenance
MECHANICAL SEATS Tim Kruse Randy Notto
CASH IN ON YOUR MEMBER BENEFITS! ................................... 22 AASP-MN Secures New Member Technology Benefit To Alleviate Health Insurance Headaches!
STAFF
EXECUTIVE DIRECTOR Linden Wicklund
UPCOMING EVENTS
OFFICE MANAGER Jodi Pillsbury PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Quartuccio | alana@grecopublishing.com MANAGING EDITOR Chasidy Rae Sisk | chasidy@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com PRODUCTION COORDINATOR Joe Greco | joe@grecopublishing.com www.grecopublishing.com
EXECUTIVE DIRECTOR’S MESSAGE........................................... 4 Zoom In, Zoom Out by Linden Wicklund, AASP-MN Executive Director
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AASP-MN Annual Meeting & Leadership Conference March 27 & 28, 2024 Crowne Plaza Minneapolis West, Plymouth First Wednesday Each Month, 8am – 9:30am Southern Metro Collision Shop Meeting Dakota County Technical College, Rosemount
Second Wednesday Each Month, 7:30am – 9:30am Central MN Area Collision Repair Alliance Meeting APH Headquarters, St. Cloud Third Tuesday Each Month, 9:30am - 10:30am Mechanical Monthly Morning Zoom Meetup Third Thursday Each Month, 9:30am - 10:30am Collision Monthly Morning Zoom Meetup
ADVERTISERS’ INDEX Aramark.......................................................... 21
Mills Parts Center.......................................... 19
Capital One.................................................... 7
Mopar.............................................................. 19
CBIZ.................................................................. 2
Morrie’s .......................................................... 20
Dentsmart....................................................... 9
Proven Force........................................................ OBC
Inver Grove Honda........................................... 18
Straight & Square......................................... 4, 22
Inver Grove Toyota.......................................... 18
Toyota Group................................................ 21
Keystone......................................................... 7
WIN.................................................................. 9
Maplewood Toyota...................................... 5
AASP-MN News
February 2024 | 3
EXECUTIVE DIRECTOR’S MESSAGE
Zoom In, Zoom Out By Linden Wicklund, AASP-MN Executive Director
Each year, we work hard to put together the most timely and relevant content for the annual conference. This year is no different. Over the past 12 months, we (the Board of Directors and staff) have noticed some recurring themes in the needs of independent automotive businesses, so the conference is directly geared towards meeting those. This year’s theme is: The Shop of Tomorrow. As in, your shop, tomorrow. What does tomorrow look like for you? What about Tomorrow? Can you step out of the shop for a day to gain critical information to propel you forward? Are you stuck in “the everyday”? Do you want to grow, expand or do something different but “the everyday” keeps getting in the way? Or maybe you have things just as you like, so you don’t want that disrupted. Here is what you should know: 1. You are not alone! All shops are grappling with the balance of today and tomorrow. 2. If you need to close the shop for a day and give everyone a vacation day to be able to attend the annual AASP-MN Leadership Conference, do that,
because you should be able to step away and gain some perspective that pushes the work you do further. You run an independent business that affords you the flexibility and freedom to be your own boss, but it also makes you responsible for a team of people and your customers (to some extent). They deserve a leader who is willing to invest a day or two a year in some serious learning and reflection, particularly when it is available right here in MN. These are the things that have stood out to me most in the past year: • The number one fear shops have is the workforce – continued on pg. 18
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LEGISLATIVE UPDATE
Minnesota Lawmakers Return for 2024 Session by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists
The 2024 legislative session is quickly approaching and is set to begin February 12. Lawmakers spent the interim meeting with constituents and stakeholders, holding events and fundraisers in their communities and districts, and traveling the state to see projects vying for funding in 2024. Meanwhile, lobbying organizations, municipalities, stakeholders groups and businesses are finalizing their legislative agendas to hit the ground running when session gavels in. It is the second year of the biennium which tends to be a slightly less chaotic pace than during the first year. Because the two-year budget is already set, legislators can focus on assembling a bonding bill to fund capital projects as well as policy provisions. And while the budget is set and does not need to be addressed, there may be some modest supplemental budgeting because the state has a modest surplus. The November forecast showed a surplus of $2.4 billion, with slightly higher than anticipated revenue for the current biennium. However, the forecast also revealed that in the following biennium (2026-27), there will likely be a structural deficit of up to $2.3 billion. This means that the DFL-controlled legislature and Governor’s office will likely proceed cautiously with
spending priorities. The second year of the biennium also means that the same legislators will be returning, in contrast to the previous year, which saw over 30 percent new legislators following the November 2022 elections. The DFL will continue to control both chambers of the legislature along with the Governor’s office. Changes may be coming in the fall, with all 201 members of the House up for reelection. This looming election is already having an impact as a slew of high-profile House members have announced they will not be seeking reelection in the fall. These retirement announcements are coming from both political parties, including prominent Committee Chairs like Representative Becker-Finn and Representative Olson, as well as former Republican Speaker of the House Representative Daudt. As legislators return, the same committee chairs will resume their roles. AASP-MN developed strong relationships with the Commerce Committee Chairs, including securing one as a lead author. We will continue to work with the committee chairs and members as we advocate to strengthen Minn. Stat. 72A.201.
AASP-MN News
continued on pg. 22
February 2024 | 5
LOCAL NEWS AASP-MN’s Automotive Scholarships Up for Grabs
The Alliance will be awarding up to $20,000 in scholarships to select students enrolled in postsecondary automotive service or collision repair programs. Scholarship awards will be $500 - $2,500 per student and can be applied towards tuition or tool purchases. Applicants must be enrolled in a Minnesota-based ASE-accredited automotive program in the fall of 2024. Applications will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education, career goals, financial need and written recommendations. Applications must be submitted electronically or postmarked no later than March 31, 2024. Applications can be downloaded from the Alliance’s website, aaspmn. org/scholarships/ or submitted online at automotivescholarships. com/scholarships/alliance. Online submissions give students
the opportunity to compete for several different awards, including those offered by the University of the Aftermarket Foundation Scholarship Committee and over 40 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at automotivescholarships.com. The Automotive Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, nearly $330,000 has been invested in student scholarships, Skills USA and automotive education programs throughout the state. In 2016, AASPMN’s efforts to attract a future workforce expanded significantly with the creation of Minnesota Careers in Automotive Repair and Service (MNCARS), a statewide marketing and outreach initiative to encourage high school students to pursue an education and career in
the automotive service and collision repair industry. Visit carcareers.org to learn more.
Minnesota’s New Sick & Safe Time Requirements
As of January 1, 2024, Minnesota employers are required to offer Sick and Safe Time to all employees. Even if you already offer sick time or paid time off, you may need to update your policy to comply with the new law. Minneapolis has already had a similar requirement in place and has sample policy language you can copy from when implementing a new policy for your team. • Dept of Labor sample notice: dli. mn.gov/sites/default/files/pdf/ ESST_sample_notice.pdf • Dept of Labor FAQs: dli.mn.gov/ business/employment-practices/ faqs-earned-sick-and-safe-time-esst • Minneapolis sample sick form here: bit.ly/Minneapolissamplesickform If you need support with crafting and implementing a new policy, please contact the AASP-MN office and we can connect you with other resources.
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AASP-MN News
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Minnesota | 612-202-4414 | brian.gendreau@capitalone.com may be earned independently, meaning you may earn one or both. To date, the following companies have No preset spending limit does not mean unlimited spending. The amount you can spend can change over time based on your spending behavior, payment history, credit profile SBC-2008 and other factors. made sponsorship commitments for 2024: Contact your Relationship Manager today to get the Spark Cash Plus card. SBC-2 No preset spending limit does not mean unlimited spending. The amount you can spend can change over time based on your spending behavior, payment history, credit profile and other factors.
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February 2024 | 7
NATIONAL NEWS
www.langmarketing.com
2024 Nameplate Age Gap Shifts Brand Use A widening gap separates the average ages of domestic and foreign nameplates on U.S. roads. The significant changes in the sales and VIO mix of domestic and foreign nameplates over the past 10 years have pushed their annual age differences into overdrive. One consequence of the massive age gap between domestic and foreign nameplates is the changing mix of brands used to repair these two groups of vehicles. See the 2024 Lang Aftermarket Annual for a 10-year history of the changes in the average ages of domestic and foreign cars and light trucks. New Vehicle Nameplate Mix Changes Foreign nameplates have averaged approximately 54 percent of annual new vehicle sales in the U.S. in the past 10 years (2013 to 2023), up two-thirds in share since the turn of the new millennium. In contrast, domestic nameplate new vehicle share plunged by over one-third. The low new vehicle volume and moderate scrappage rates of domestic nameplates have increased their average age growth, which has outpaced the age gains of foreign nameplates. Nameplate Age Gap At the beginning of 2024, domestic nameplate light vehicles were nearly three years higher in average age than foreign nameplates. Significant nameplate differences exist in the 2024 age gaps of cars and light trucks, with domestic nameplate cars almost four years higher in average age than foreign cars. The 2024 age gap between light truck domestic and foreign nameplates is narrower but still significant. Car and Light Truck Age Differences Domestic cars reached a record-high age level at the beginning of 2024, surpassing 15.5 years and up more than one-fifth from 10 years earlier.
8 | February 2024
During this time the average age of foreign nameplate cars rose less than one-half as much as that of domestic nameplate cars. Types of Brands Used in the Aftermarket Lang Marketing groups auto parts brands into five major categories: OE brands, OE-Supplier brands, foreign brands, domestic brands and private label brands. OE brands are products distributed to dealers for aftermarket use by original equipment manufacturers and, in most cases, are identical to the parts on new vehicles. OE-Supplier brands are products distributed to the independent (non-dealer) aftermarket by companies who supply OE components to automakers. In addition to parts that are virtually identical to the original equipment products they supply to automakers, OE-Supplier brands offer expanded product coverage across a broad range of vehicle nameplates, not only the nameplates for which they supply OE parts. Foreign brands are primarily manufactured outside the U.S. by foreign-based companies and generally concentrate on foreign nameplates. Many foreign brands are recognized for their exceptional quality, fit and performance for foreign nameplates. Domestic brands are sold by companies based in the U.S. and record most of their sales here. They provide coverage for both domestic and foreign nameplates, although domestic nameplates represent most of their sales. Private label brands provide products from a variety of sources. Private labels are sold only by the specific distributors and retailers who have developed them and remain exclusive to these companies. Lower Dealer Repair of Domestic Vehicles Dealers are performing a decreasing share of Do-ItFor-Me (DIFM) work on the aging domestic nameplate
AASP-MN News
population. This will shift domestic nameplate DIFM repair to independent (non-dealer) service outlets, increasing the use of non-OE brands and decreasing OE brand volume in domestic vehicle repair. Growing DIY Share The growing Do-It-Yourself (DIY) share of domestic nameplate repairs will continue to increase due to their advancing age. This will increase independent (non-dealer) brand use in the DIY repair of domestic nameplates, especially domestic brands and private label brands. Value Products Increase in Domestic Repair Owners of aging domestic cars and light trucks are becoming more price-sensitive about vehicle repair costs. In both the DIY and DIFM markets, value products provide acceptable levels of quality and performance at lower prices and will expand their domestic nameplate aftermarket product share. Value products are most often marketed as part of a good-better-best offering by domestic brands and private label brands. Foreign Dealers & Foreign Specialists Vehicle dealers will retain a large share of foreign nameplate repair. At the same time, foreign specialists will continue to expand their foreign nameplate service market (DIFM) position. Both of these outlet groups prefer OE brands, OE-Supplier brands, and an array of Foreign brands.
traditionally been the primary repair focus of many dealers. • As the independent (non-dealer) Do-It-For-Me market captures an expanding share of domestic nameplate repair, OE brand use on domestic nameplates will decline in aftermarket brand strength and independent (non-dealer) brand use will increase. • The increasing average age of domestic nameplates in the U.S. and the soaring number of domestic nameplates 15 years and older are boosting the use of value products (which provide acceptable quality and performance at lower prices) for domestic nameplate repair. • The expanding share of foreign nameplate repair conducted by dealers and foreign specialists will promote the use of OE brands, OE-Supplier brands, and foreign brands in the foreign nameplate DIFM market. Repair specialists, which will capture the largest dollar volume growth of 2024 foreign nameplate DIFM repair, show a preference for foreign brands, in the repair of foreign nameplates, and domestic brands that are quick to install and provide high quality. Some repair specialists have their own private labels for selected products. • The primary change in foreign nameplate aftermarket brand use will involve a shift from OE brands to OE-Supplier brands, particularly among independent (non-dealer) outlets repairing foreign vehicles, and the growth of foreign brand use among Independent outlets repairing foreign nameplates.
Repair Specialists Will Lead 2024 Foreign Growth Repair specialists will record the largest dollar volume gain in foreign nameplate DIFM repair during 2024. These outlets prefer foreign brands in the repair of foreign nameplates and domestic brands that are quick to install and have high quality to minimize future failures. For selected products, some repair specialists have their own private label brands. Age Gap Impact Summary on Brand Use The aging mix of domestic nameplates will promote the aftermarket use of independent (non-dealer) brands. This will boost the use of domestic brands and private label brands on older domestic nameplates, especially value products, which are often available in the good-better-best array of products these brands offer. The young and fast-growing population of foreign nameplates will boost the aftermarket use of OE brands, OE-Supplier brands and foreign brands. Value products will not significantly increase their foreign nameplate product share except among foreign nameplates over 12 years old. Six Major Takeaways • The average age gap between domestic and foreign vehicles in the U.S. climbed to nearly three full years at the beginning of 2024. See the 2024 Lang Aftermarket Annual for a comprehensive 10-year analysis of the changes in the average ages of domestic and foreign nameplates. • The dealer share of domestic nameplate DIFM repair is decreasing as the average age of domestic nameplates in the U.S. increases. They represent a decreasing share of vehicles five years and younger, which has
AASP-MN News
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February 2024 | 9
COVER STORY
A WHOLE NEW WORLD:
ADAS Calibrations for Service Shops
Nearly every new vehicle on the market contains one or more ADAS feature, and while a lot of effort has gone into training collision shops over the past decade or so, it’s just as important for mechanical shops to be aware of what’s happening on this front since even the simplest tasks, such as replacing a headlamp or a radiator, could alter the position of a camera or module, requiring recalibration. With so many systems varying drastically from one make and model to the next, jumping into the world of calibrations can be incredibly overwhelming for many shops. It may feel like it’s easier to avoid the subject altogether, but when a system is not properly calibrated, it may not perform as intended by the manufacturer, which could cause an accident in which the vehicle’s
10 | February 2024
occupants may be injured…or worse. Dynamic calibrations may not seem as intimidating since they are performed while the vehicle is in motion and typically don’t involve a lot of specialized equipment, outside of a handheld scanning and recalibration tool; however, when it comes to static calibrations, the various targets, aiming tools and other equipment needed – not to mention the large amount of space that must be meticulously designed and controlled – requires an investment that many shops are reluctant to make. So, what does a service shop need to know about ADAS calibrations? From the common services that could necessitate a recalibration to overcoming challenges related to ADAS calibrations and even tackling the liability concerns that shops should be aware of, AASP-MN News
AASP-MN News
by Chasidy Rae Sisk
wants to arm you with everything you need to know before embarking on this journey. We sat down with Chris Chesney (Repairify), Frank Terlep (Opus IVS) and Greg Peeters (Car ADAS), who graciously agreed to share some insights to help shops feel more confident embracing the future of repairing vehicles that need to be recalibrated. AASP-MN News: How are ADAS calibrations different on the service side than in collision shops? Chris Chesney: From a technical perspective, there is no difference. The car doesn’t know where it is. The context of the opportunities presented to service versus collision may differ. For example, a collision shop is typically receiving a vehicle that has been in an accident where something was bent or damaged, while the service shop may be performing a service or repair that changes the direction the vehicle is pointed or requires removing a component which creates a calibration opportunity. In either case, every shop that services vehicles equipped with ADAS systems must fully understand how they work and in which situations they must be calibrated, and their operation must be validated. ADAS is no different than servicing the brakes on a vehicle. It is a safety system, and ensuring it operates exactly how the manufacturer intended is the responsibility of the shop. Frank Terlep: The actual calibration process is the same. The way you calibrate an ADAS system component is the same, whether it is calibrated by a mechanical or collision center. What generates the reason for the calibration may be
different, ie. whether it’s due to an accident or because of a repair. The facility, lighting space and other requirements are also the same for mechanical and collision repair businesses. Greg Peeters: The service side is going to primarily be alignmentbased, such as wheel alignments, which would involve the forward-facing systems. So, service shops wouldn’t be doing a lot of the calibrations that we might see in the collision repair industry. They would most likely be performing ADAS calibrations on the vehicles’ forward-facing camera or radar. AASP: What are common services performed that may require a recalibration? CC: The proper answer to this question is to ‘read and follow OEM service information.’ In general, if a safety sensor or module has been impacted or is installed on a vehicle that was impacted, a comprehensive health check must be done to recognize the state of the systems and to guide the proper repairs. During repairs, the OEM service information will guide the technician regarding the need to calibrate the sensors or modules. In the service shops, it is common to do a wheel alignment, and during that service, the steering angle sensor must be calibrated. It is important to complete this calibration because all the safety systems onboard the vehicle assume the actual thrust angle is pointed perpendicular to the rear axle pointing the vehicle straight down the
AASP-MN News
road. If the steering angle sensor is not calibrated or if the thrust angle is not adjusted to zero degrees, the safety systems focus will not be straight ahead; it will be askew and can cause the safety systems to function improperly. So, in summary, continued on pg. 12
Calibration Definitions Static - Calibration performed while the vehicle is stationary using a scan tool, targets or other tools and equipment. Dynamic - Calibration performed while vehicle is in motion and is generally initiated by a scan tool. Driver Alerts - Gives feedback to redirect or warn the driver. Driver Monitoring Systems – Systems designed to monitor driver attentiveness while the vehicle is in operation. Dynamic System Verification (Test Drive) – Road test performed after completion of calibrations to verify all equipped ADAS systems are functioning as designed. Assisted Driving Systems -Systems of varying levels of autonomy that are designed to assist or take over vehicle operations for the driver. February 2024 | 11
COVER STORY continued from pg. 11
always read and follow OEM service information and make sure your team is fully trained on how to service ADAS systems. FT: It depends on the ADAS system component. Alignments and windshield replacement need a recalibration for sure, but a bracket replacement might lead to calibrating a radar component. Again, the use of OEM-based repair procedures to determine when an ADAS component needs calibrating is critical. GP: On the mechanical service side, I would typically expect to see recalibrations in circumstances where there is a change to the suspension, the tire size or actually doing the wheel alignment. All of those services would create the need for recalibration of the forwardfacing systems. Also, recalibration would be needed if a mechanical shop removes components that a sensor is mounted to for mechanical access. For example, if you’re replacing a cooling system, you need to remove the bumper and front radiator support upper tie bar, which means you would be moving sensors, so when you replace and reinstall those components, the sensors are no longer calibrated to the vehicle. Those sensors need to be recalibrated. Those are the two instances I would see as typical. Now, if you’re in the auto glass business, the windshield camera is mounted to the glass on most vehicles. When you replace the glass, you’ve moved that sensor; in addition, that camera is now looking through different optics, so that sensor would need to be recalibrated. AASP: What options do shops have when it comes to ensuring these calibrations are safely performed? CC: First – and I will sound like a broken record – read and follow OEM service information. It really is the foundation of the process. Regarding space and equipment, there are many guidelines in OEM service information for that as well; however, after calibrating millions of vehicles and researching all the processes and equipment options on the market, there are good guidelines available that will help a shop understand what they can and cannot do in their space. While space is a big challenge, a controlled environment is even more important. You simply cannot accurately calibrate a vehicle outside. Lighting is critical on camera systems. The slightest breeze will cause targets to move during calibration. Floor level is important, but there are technologies in the market that can accurately compensate for a slight floor slope. Obstructions in the calibration space present a significant issue. Shops store tools, equipment, tires and more anywhere they can use steel racks or cabinets.
12 | February 2024
Many shops have support columns in the middle of the space or above ground lifts. Any of these will reflect a radar signal causing a faulty or impossible calibration of a radar sensor. Clutter can also cause contrast issues with cameras. The calibration technician must always look at the space through the eyes of the sensor they are calibrating and consider what the sensor can or cannot see. Sun shining through a window behind a camera target is an example where the camera simply can’t see the target. And if the tech stood behind the camera and looked at the target, neither could they. FT: The first step is to identify what systems and components are installed on the vehicle. This should occur when a vehicle arrives at the service facility. The vehicle should be taken for a test drive to validate the ADAS systems are operating properly. A diagnostic scan should also be performed to check and see if there are any DTCs associated with a vehicle’s ADAS components. Once the calibration is performed, the next step is to perform an ADAS safety system validation test drive to ensure the vehicle’s ADAS systems operate as the OEM expects them to. Finally, a post-calibration/verification drive scan should be performed prior to delivering the vehicle back to its owner. GP: I think the biggest opportunities are the calibration is done in a certified environment by a certified or trained technician and has full documentation that the OEM processes were followed. Anything short of that is not a valid calibration. AASP: Each OEM has different requirements related to ADAS calibrations, and trying to purchase all the tools and equipment needed can be cost-prohibitive. How can shops overcome this challenge? CC: ADAS service and calibrations are not inexpensive. It requires special equipment and training to participate along with the space requirements. There are many equipment options available. Of course, OEM targets and scan tools are the gold standard, but the targets can be cumbersome to place, and in order to service all makes and models, the scan tools are expensive to acquire and maintain. The space requirements can be expensive as well, considering lighting and the need for level floors…not to mention the square footage required; however, there are a few aftermarket options that will work, depending on the space and the vehicles you are servicing. Most aftermarket targets today are very close to OEM quality, yet some aren’t. Some systems actually provide guidance in placing the target in the right place which reduces the skill level somewhat. And there are systems that can compensate for floor level issues to an
AASP-MN News
extent but are proving to be very accurate. Then there are organizations, like Repairify, that will partner with a shop, making it easier to acquire the equipment, provide training to the staff and support them in the business of ADAS calibrations. The main thing to keep in mind is ADAS calibration can be very profitable. FT: One solution is to outsource ADAS services and calibrations to a third party. This would limit the revenue and profits a business would generate, but it is an option. Secondly, a service business that specializes in specific makes and models (Asian versus domestic versus European) could limit their investment by only providing calibration services for the vehicles they specialize in. Finally, there is a ‘hybrid’ option where the business offers some calibrations and sublets the rest. GP: With over 50 locations in 24 states, that’s exactly what Car ADAS does; we create a validated equipment package because it is tricky navigating that. I think what’s most important is, like any business, understand what your book of business is going to be. In other words, can you – and do you want to – have the ability to calibrate every system for every make and model? Or are you going to focus on specific makes or types of calibration? You really need to understand what your ultimate goals are in terms of what you’ll be calibrating before you get into it and then build from there.
that are getting calibrated (right or wrong) with little to no documentation is also a huge liability factor. It is critical that a vehicle is calibrated to OEM procedural standards, and it must be fully documented that it was done so. AASP: Are there any other thoughts you’d like to share with our readers? FT: As I have said many times, I firmly believe ADAS services and calibrations are one of the biggest opportunities and challenges the automotive industry has seen in more than a quarter century. I also believe that, over time, ADAS calibrations will ultimately be required every couple of years, like emission testing. As vehicles become more complex and connected to other vehicles and infrastructure (roads, lights, buildings, bridges, etc.), the need to ensure a vehicle’s ADAS systems operate as designed will be critical. I would not be surprised if an organization is created sometime in the future, similar to the FAA, that oversees ADAS and connected vehicles! GP: Once the environment is correct for calibrations, there are two other major factors: the physical equipment and the software. And both of those have to be of high quality for the process to be accurate and effective. At the end of the day, our job is to ensure those vehicle Safety Systems are performing as they were engineered to perform, which is to protect people’s lives.
AASP: What liability concerns might a shop face if an accident occurs related to ADAS that was not recalibrated during service or repairs? CC: Liability always needs to be considered. Following OEM processes is critical as well as using OEM level equipment. But working with large partners who can provide indemnification is available which removes the risk of being in the business of calibrating safety systems. FT: ADAS systems directly affect steering, braking and acceleration, so liability should be considered. The liability is similar to a business that focuses on brake services dealing with what would happen if, after a brake service, the vehicle is involved in an accident because the brakes failed. GP: Right now, I believe liability is the greatest concern for many facilities. The number of vehicles that require calibration compared to the number of vehicles that are getting calibrated – whether it’s from a collision repair, mechanical work or realignment change – is astronomical. And that liability is great. Secondly, the number of vehicles that are getting calibrated incorrectly is also a very great number. And thirdly, the number of vehicles
Are you now asking, "Okay, so how do I sell calibrations?” Attend AASP-MN’s leadership conference to learn more about selling to today's customers with increasingly sophisticated vehicles! (see page 15)
AASP-MN News
February 2024 | 13
a-
OFFICIAL MEMBERSHIP APPLICATION
As a member of the Alliance of Automotive Service Providers of Minnesota (AASP-MN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASP-MN logo must be used in accordance with the logo guidelines. It is understood membership in AASP-MN is subject to acceptance by the Association and is non-transferable. It is also understood that AASP-MN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.
***PLEASE PRINT OR TYPE*** BUSINESS INFORMATION: Business Name: ______________________________________________________________________________________ Business Representative Name: _________________________________________Title: ____________________________ Street Address: ______________________________________________________________________________________ City: ______________________________ County:______________________ State:______ Zip: ______________________ Phone Number: ( ) __________________________ Fax: ( ) ________________________________________________ Email: _______________________________ Website: _______________________________________________________ Number of Full-Time Employees: _______________ Number of Part-Time Employees: ______________________________ PRIMARY DIVISION: (check one) Collision Mechanical/Transmission Associate Educational List other specialties: _________________________________ Date you started in business: __________________________ ANNUAL GROSS SALES: $2,000,000 - $2,500,000
$0 - $500,000 $2,500,000 - $5,000,000
$500,000 - $1,000,000 $5,000,000 - $10,000,000
$1,000,000 - $2,000,000 More than $10,000,000
WHAT BENEFITS MOTIVATED YOU TO JOIN AASP-MN? _______________________________________________________ _____________________________________________________________________________________________________ I hereby consent to allow AASP-MN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASP-MN via regular mail, email, telephone or fax. I understand that the AASP-MN sign and logo policy authorizes businesses that are members in good standing to use the AASP-MN logo. Should my membership in AASP-MN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.
Name (Print): ________________________________________________________________________________________ Signature: ________________________________________________________________ Date: _____________________ DUES: Regular (Collision or Mechanical Repair Shop) 1-3 Employees: $295 4-10 Employees: $455 11 + Employees: $615 Out of State: $150 Addt’l locations: __ @ $50 ea. Associate (Suppliers): $475 Educational (Schools): $100 PAYMENT OPTIONS:
Complete for Additional Location Only: Company name: ______________________________________ Representative: ______________________________________ Address: ____________________________________________ City: ________________________________ Zip: ____________ Phone: ______________________ Fax: ___________________ Email: ______________________________________________ Please attach list for additional locations if needed.
_____ Check enclosed, payable to AASP-MN _____ Credit Card (select type) Visa MC
DISC
AMEX
Note: AASP-MN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards. Credit Card #: ____________________________________________ Exp. Date: _______ /_______ CVV: _______________ Billing address: ________________________________________________________________________________________ RETURN TO: AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 or (800) 852-9071 Fax: (612) 623-1122 Email: aasp@aaspmn.org Website: http://www.aaspmn.org
14 | February 2024
AASP-MN News
AASP-MN Annual Meeting & Leadership Conference:
“THE SHOP OF TOMORROW” March 27 & 28, 2024 Crowne Plaza Minneapolis West 3131 Campus Dr, Plymouth, MN 55441
AGENDA AT A GLANCE Wednesday, March 27
8:00am - 5:00pm Registration Open 9:00am - 5:00pm Financial Bootcamp Workshop - Unlock Hidden Profits Today! Presented by Rick White, 180Biz 9:00am - 5:00pm Skills-Based Hiring Practices & Retention Solutions Workshop Presented by Rework America Alliance 1:00pm - 5:00pm Estimates, Insurance Relationships & MN Insurance Law Workshop Presented by a panel of experts 3:00pm - 4:00pm 3M Skills Center Open House
Thursday, March 28
7:00am - 5:00pm Registration Open 8:00am - 8:30am Breakfast with Vendors 8:30am - 9:45am Opening Keynote: Leading for Today and Tomorrow Presented by Dr. Melissa Furman 9:45am - 10:00am Coffee Break 10:00am - 12:00pm Roundtable Discussions (Attendees will participate in 4 topics for 30 minutes each) 12:00pm - 1:45pm Lunch with Annual Meeting & Vendor Showcase 1:45pm - 3:15pm Breakout Sessions: • Navigating a Multigenerational Workforce and Customer Base Presented by Dr. Melissa Furman • Technology Doesn’t Close Sales; YOU DO! Presented by Rick White, 180BIZ • Leverage Financial Resources to Expand or Stabilize Your Business Presented by Johan Gomez Sang, Kevin Pleasant, and Brent Lundell • Breaking Free - Presented by Dave Luehr 3:30pm – 5:00pm Closing Keynote & Reception: Paid for Done - The Pathway to An 8-figure Enterprise - Presented by Matt Schneider
Event ends with closing thank you & prize giveaway AASP-MN News
February February2024 2024 || 15 15
This year’s conference will be filled with practical advice for today and insights into major factors that shape the future for shops. Topics will range from changes in the workforce to the impact of the economy to industry disruptions and innovations. WEDNESDAY, MARCH 27: Financial Bootcamp - Unlock Hidden Profits Today! 9:00am-5:00pm Presented by Rick White, 180BIZ We’ve combined the best of both worlds – financial savvy and KPI expertise – into one comprehensive package. This course isn’t just about learning; it’s about doing. Attendees will dive into real-world scenarios, tackle common problems, and emerge with practical solutions.
Roundtable Discussions 10:00am-12:00pm Attendees will participate in four topics for 30 minutes each: 1) Employee Training & Promoting 2) Building & Lot Management 3) Body Shop Customer Communications & Contracts 4) Mechanical Shop Customer Communications & Contracts 5) Tech School Partnerships & Internships 6) SCRS Blend Study 7) Recruitment Strategies 8) Scans & Safety Repairs 9) Shop Safety 10) Business KPIs
Skills-Based Hiring Practices & Retention Solutions 9:00am-5:00pm Presented by Rework America Alliance This is an interactive workshop with lots of information and opportunity for exploration and discovery concerning job descriptions, interview processes, onboarding, upskilling, and systems change.
Lunch, Annual Meeting & Vendor Showcase 12:00pm-1:45pm This year’s annual meeting will include presentations from industry experts on key member benefits and programming, including HR, legislative activities, MNCARS update, member meetups, and other resources to help you and your shop thrive.
Estimates, Insurance Relationships & MN Insurance Law 1:00pm-5:00pm Presented by a panel of experts & interactive presentations with AASP-MN Government Relations Team This workshop will be a deep dive into how to leverage Minnesota and National statutes during collision repair negotiations and mechanical repair customer disputes.
BREAKOUT SESSIONS: 1:45pm–3:15pm Leverage Financial Resources to Expand or Stabilize Your Business Presented by: Johan Gomez Sang & Kevin Pleasant, Minnesota Bank and Trust, and Brent Lundell, Alerus Bank Are you considering expanding your capabilities with a new alignment rack, ADAS equipment, or pricy certification? Have you found yourself with major building repairs to pay for or are you looking at acquiring more space? Or maybe bigger repairs with more expensive parts and increased payroll have made managing monthly cash-flow much more complicated. Regardless of your situation, it can be critical to know what resources you can draw on. During this session, three different experts will share insights on commercial loans, SBA loans, and other financial tools you can tap into to help you reach your business goals.
3M Skills Center Open House 3:00pm-4:00pm The new and impressively high-tech collision repair training facility created by 3M in Saint Paul will be open for tours. Stop by to learn about how the continuing education available is drawing attendance from across the county! We are very lucky to have this resource right here in our backyard. THURSDAY, MARCH 28 Breakfast with Vendors 8:00am-8:30am Grab a cup of coffee and a Danish and visit with industry vendors and make some new contacts! Catch up on the latest and greatest in products and services and get answers to questions you haven’t had time to ask. Opening Keynote: Leading for Today and Tomorrow Presented by Dr. Melissa Furman 8:30am-9:45am Do you have the critical leadership skills needed to successfully lead into the future? Organizations are experiencing historical levels of diversity, change, and disruption and as a result, leaders need to evaluate their abilities, preferences, and mindsets. This engaging and interactive session will provide recommendations and strategies to develop relevant leadership skills.
16 | February 2024
Technology Doesn’t Close Sales; YOU DO! Presented by Rick White, 180BIZ The recent push into the use of technology has been truly mind boggling. There’s a key concept shops need to understand, though. And that’s that technology doesn’t close sales, YOU do! In this session, attendees will learn: • Why they’re comfortable using the technology to do the selling • The mistakes made every day talking to customers • The criteria customers use to make a decision • How to marry technology into the sales process to enhance the experience Attending this session and applying what is shared will help attendees increase sales with the help of the wonderful technology out there today.
AASP-MN News
Navigating a Multigenerational Workforce & Customer Base Presented by Dr. Melissa Furman For the first time in American history, there are five generations present in the workforce and most organizations are serving customers from six generations. As a result, leaders and employees are faced with unique challenges and opportunities due to differing mindsets, workstyles, and communication preferences. This fun, engaging session will provide knowledge, skills, and strategies to recruit, retain, engage, and serve customers and employees across multiple generations.
Closing Keynote: Paid for Done - The Pathway to An 8-figure Enterprise Presented by Matt Schneider 3:30pm-5:00pm Attendees will be given a keynote on the ways they can be the absolute authors of their personal and professional lives so they can build a company creating generational wealth while at the same time finding themselves living a life of design, abundance, and fulfillment. They will leave feeling empowered and with a short list of action items they can immediately deploy to begin making more profit and dealing with less stress.
Breaking Free Presented by Dave Luehr, Elite Body Shop Solutions Every entrepreneur dreams of building a business that provides freedom. Freedom from working for someone else, financial freedom, or freedom to spend their time on their terms. For too many, this dream has faded into a daily grind of survival. Attendees will be entertained as they learn key strategies, including:
HOTEL INFORMATION Crowne Plaza Minneapolis West 3131 Campus Drive Plymouth, MN 55441 (763) 559-6600 Come a day early or stay an extra night to decompress after the conference while enjoying the hotel’s swimming pool, hot tub and restaurant. The Minneapolis area has much to offer guests young and old, so bring the kids too! Guest rooms include standard tier wireless internet (WiFi) access, free parking and several other amenities. To reserve a room at the discounted rate of $129+ per night, call 763-559- 6600 or register online at https://bit.ly/AASPMN24hotel by 3/8/24. Be sure to tell the reservationist you are with the Alliance block of rooms when calling.
• Creating a turn-key business plan • The concept that growth can only come through growing employees • Developing or finding the best employees at any cost • How to create an operational playbook
AASP-MN Annual Meeting & Leadership Conference Registration Attendee #1: ___________________________________________ Company: ___________________________________________ Address: ____________________________________________ City: ______________________________ Zip: _______________ Email: __________________________________________________ Phone: ____________________________________________ Attendee #2: ____________________________________ Attendee #3: _______________________________________________ Wednesday, March 27
SESSION/ACTIVITY
COST
___ Financial Bootcamp - Unlock Hidden Profits Today!
$75 per person
___ Skills-Based Hiring Practices & Retention Solutions
$75 per person
___ Estimates, Insurance Relationships & MN Insurance Law
$50 per person
___ 3M Skills Center Open House, St. Paul
Free
*BUY 2, GET 3RD AT 1/2 PRICE!
Conference Registration*, Thursday, March 28
*BUY 2, GET 3RD AT 1/2 PRICE!
EARLY BIRD PRICING (BEFORE 3/14/24)
STANDARD PRICING (AFTER 3/14/23)
Registration includes all educational sessions, lunch, social hour & vendor reception!
Registration includes all educational sessions, lunch, social hour & vendor reception!
$195 Member / $225 Non-Member each
$225 Member / $250 Non-Member each
Payment Options: _____ Check enclosed. Payable to AASP-MN
_____ Credit Card* (Visa, MC, DISC & AmEx accepted)
Credit Card #: ________________________________________________________ Expires: _____/_____ CVC: _______________ Billing Address:_____________________________________________________________________________________________ Signature: ______________________________________________________________________ Date: _____________________ Return with payment to: AASP-MN 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Email: aasp@aaspmn.org / Phone: 612-623-1110
Cancellations must be received no later than 3/14/24 to qualify for a full refund. After 3/14/24, no refunds will be issued, and no-shows will be billed.
*NOTE: A 3% surcharge is added to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Does not apply to debit cards.
AASP-MN News
February 2024 | 17
ARE YOU INTERESTED IN:
EXECUTIVE DIRECTOR’S MESSAGE continued from pg. 4
shops can’t find skilled technicians. When you askfollow-up questions, Supporting future shops fall into two groups: The ones technicians? who have a waiting list of people who want to work for them, and the ones who haven’t been posting Bettering yourself openings but are worried. Yes, that through ongoing is an oversimplification, but it is hard education? to find shops who are truly struggling to find technicians and Increasing efforts to willing to talk about the struggle. So improve the automotive how big is the problem? Hard to tell. • It is hard to find the target if your repair ndustry? compass is broken. I have been amazed by how many shops are Taking advantage of embracing enormous growth, and at amazing benefits, many the same time, how many are at a substantial discount? content staying the course as they are. The shops that flounder, or are overly critical of others for not growing, are often the ones that If so... haven’t sorted out where they want to be in the future, or even in the See pg. 14 for everyday. application, • The option to leave the shop for a call (612) 623-1110 day needs to be created by design or email – it isn’t a luxury or a matter of aasp@aaspmn.org good business, it is in the
JOIN US!
18 | February 2024
AASP-MN News
operational design. It doesn’t matter if it is about covering for employees out with illnesses, being generally short staffed, the owner balancing too much for one person, trust in the team or whatever the reason. The owner, managers, and key decision makers can’t lead if they keep getting sucked into the crisis of today. Sometimes, we need to step back to truly evaluate where we are at and what areas of the business we need to “zoom in” on to finetune. The businesses of today need to be engineered to withstand a level of turbulence that is graded on its unpredictability, instead of its severity. So take a day, or two, to learn from nationally-recognized experts who have come to you, right here in Minnesota. Enjoy the comradery provided by fellow members. And get some perspective that empowers you as a leader in this amazing industry.
ESTIMATING TIPS
Visit degweb.org to submit a Database Inquiry and contribute to database accuracy!
HELPING TO IMPROVE COLLISION REPAIR ESTIMATE INFO THROUGH REPAIRER FEEDBACK If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
Solera Qapter (Audatex): Door O/H Operation – Recent DEG Inquiry 35654 provides feedback from Solera Qapter (Audatex) regarding door O/H operation(s). “REAR DOOR O/H operation, designed for removing and installing parts for repair or painting, cannot be used concurrently with PANEL RR DOOR OUTER (GN 0289/0290) due to system limitations causing overlap deductions.” Mitchell: Frame Replacement Classification – Recent DEG Inquiry 35578 provides feedback from Mitchell regarding labor classification for Frame R & R. CCC: Flash & Wait Time – CCC/MOTOR Guides have updated “Basic Color Coat Application” Not Included operation, “Flash/wait time between material applications”. Flash and Cure consideration would be an “On the Spot Evaluation”. CCC: Additional Install/Fit of Panel NOT INCLUDED – Recent changes to CCC GTE estimate work time premise state, “Reported times include one test fit of a component
and normal adjustment procedures within the range of motion permitted by the fastener(s) or component to ensure proper fit of the individual new part being replaced.” MOTOR has provided additional clarification to “one test fit” in recent DEG Inquiry 35663: “MOTOR [estimated work time] does not include a second fitment (or more) of a component to the vehicle for any reason (including verification of dimensional accuracy or adjacent part alignment). If more than one component installation is required for a specific repair plan, an on-thespot evaluation should be used for the number of fitments beyond the first one required to perform the repair.” Mitchell: Labor-Only Operations “Add to R&R Quarter Panel” – When replacing a quarter panel using Mitchell Cloud Estimating (MCE), end-users may find additional NOT INCLUDED labor operations by expanding the “Labor Only Operations” section under “Add to R&R Quarter Panel.”
Note: The estimating databases are all intended to be used as a GUIDE ONLY. View these tips and others at DEGWEB.ORG
AASP-MN News
February 2024 | 19
PARTNERS IN PREVENTION
The Environmental Impact of Automotive Repair and Maintenance We love cruising the open road, wind in our hair, engine humming. But let’s face it, our trusty companions leave an environmental footprint. Every oil change, every brake job, contributes to a complex story of potential pollution and resource consumption. So, how can we keep our vehicles humming smoothly while respecting Mother Earth? First, let’s face the hard truths: • Oil Slick: Millions of gallons of used oil end up improperly disposed of, contaminating soil and water, harming wildlife, and poisoning ecosystems. • Brake Dust: Worn brake pads release harmful metals into the air, contributing to smog and respiratory issues. • Emission Headaches: Leaky gaskets, incomplete repairs and outdated vehicles spew pollutants, leading to acid rain and smog. But wait, before you ditch your four-wheeled friend, fear not! Here’s how you can join the green gearheads: • Recycling Revamp: Used oil gets a second life through responsible recycling, saving resources and preventing pollution.
20 | February 2024
• Green Parts Pit Stop: Recycled and remanufactured parts join the eco-friendly lineup, reducing waste and resource extraction. • Water-Wise Practices: Water-based cleaning solutions and eco-friendly fluids minimize water usage and chemical contamination. • Diagnose Before Disaster: Advanced technology helps identify and fix problems early, preventing unnecessary repairs and emissions. Eco-Conscious Car Care Tips for Everyone Beyond the shop floor, car owners can be eco-warriors too: • Maintenance Matters: Regular tune-ups and oil changes keep your car running smoothly, reducing emissions and extending its lifespan. • Fuel-Efficient Choices: Opting for eco-friendly vehicles and combining errands can significantly reduce your environmental impact. • DIY Green Hacks: Simple tasks like checking tire pressure and topping up fluids can save resources and time. By embracing eco-friendly practices, we can ensure our love for the open road doesn’t come at the cost of
AASP-MN News
our planet. Every oil change recycled, every green part chosen, every ecoconscious choice contributes to a cleaner, greener future. So, let’s hit the gas pedal on sustainability and keep our engines purring in harmony with the planet. Together, we can make a difference. Let’s keep our roads rolling and our planet thriving! Visit the Minnesota Pollution Control Agency (MPCA) page pca. state.mn.us/business-with-us/ automotive-repair-body-shops-andsalvage for automotive compliance related information. You can also contact the MPCA Small Business Environmental Assistance Program for confidential assistance on regulatory matters at: (651) 282-6143 or e-mail smallbizhelp.pca@state. mn.us.
AASP-MN News
February 2024 | 21
CASH IN ON YOUR MEMBERSHIP BENEFITS!
AASP-MN Secures New Member Technology Benefit To Alleviate Health Insurance Headaches!
LEGISLATIVE UPDATE continued from pg. 5
Shifting gears toward must-know employment law changes. January 1, 2024 marked the beginning of the state’s new sick and safe time law. The new law states that for every 30 hours worked, an employee must accrue one hour of sick or safe time, up to 48 hours each year. This is Expanding our partnership with CBIZ to provide you with: not to be confused with Minnesota • Increased transparency providing access to ALL the health plan options Paid Family and Medical Leave available (PFML), which is for more significant • The ability to find unique plan options that can reduce cost without and long-term medical issues or sacrificing coverage having children and does not go into • Access to rates in real-time to eliminate surprises at renewal effect until 2026. Two other new • Administrative ease from a FREE benefits management system employment laws include changes that mean employers can no longer • Expert guidance to find the best plans for your company/employees ask for previous salary information or • The option to create a multi-year benefits strategy instead of reacting to for employees to sign non-compete price increases clauses. AASP-MN will continue to • Compliance support update members as bills make their way through the legislative process in For more information, contact: Diego Campos at diego.campos@cbiz.com St. Paul. and (763) 228-0259 or Steve Wilson at steve.wilson@cbiz.com and (773) 2036104.
CBIZ is your trusted employee benefits partner.
30659 Pearl Drive Unit #3 • St. Joseph, MN 56374
For Fast & Easy Pulling and Measuring in Your Shop...
MAKE IT STRAIGHT & SQUARE! CALL US TODAY!! (320) 363-4107 Mike: (320) 267-2102 Randy: (320) 428-6200 www.straight-square.com 22 | February 2024
AASP-MN News
AASP-MN MEMBER PREFERRED PROVIDER PROGRAMS PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE CBIZ Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.
WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!
EMPLOYEE BENEFITS CBIZ Diego Campos 763-228-0259 / diegocampos@cbiz.com AASP and CBIZ are partnering to help make the process of purchasing employee benefits a lot less stressful for members. The CBIZ platform provides increased transparency and more options for savings, the ability to predict rate increases early, and guidance from CBIZ benefits experts. New Health Insurance Options Now Available!
REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS CARS Cooperative Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
EMPLOYEE VOLUNTARY BENEFITS Colonial Life Contact: Deb Ferrao 612-600-4135 / deb.ferrao@coloniallifesales.com
or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs. UNIFORM & LINEN SUPPLIES Vestis (formerly Aramark) Contact: Ryan Vick 612-269-2303 / vick-ryan2@aramark.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year. CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin
INFORMATION PROVIDERS Mitchell 1 Contact: Mitchell 1 Representative 888-724-6742 ext. 6986 Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription. Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting. TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-745-9649 Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information. CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.
952-933-2026 / mach@retailfinancialservices.biz
Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available. LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services (C.H.E.S.S.) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.
AASP-MN News
AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Nate Page 952-854-6551 / nate@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discounted rates on printed business forms and calendars. PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 651-387-9168 / chobrough@cbiz.com Members receive 20% discount off standard payroll, time and attendance, and HRIS products and services. LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING Automotive Seminars Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASP-MN members on all live-online events, as well as ondemand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians. BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert. SHOP SOFTWARE Condition Now 888-868-5440 / conditionnow.com/body-shop
A platform that allows shops to supplement the accident or damage information reported on Carfax and Autocheck vehicle history reports. Every AASP member receives a discounted inspection rate, allowing them to generate additional revenue from their retail and dealer customers.
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“From The Flywheel To The Drive Wheel” We Have What You Need - Delivered To You
Maple Grove • (763) 425-7474 Choose a Replacement that Performs Better than OE. Inventory, Compatibility, Warranty and Service
Automatic Transmissions Over 2,500 vehicle-specified units in stock Up to 3-Year/100,000 Mile Warranty
Differentials 2-Year/Unlimited Mile Warranty
Manual Transmissions 1-Year/Unlimited Mile Warranty
PTUs (Power Transfer Unit) 2-Year/Unlimited Mile Warranty
4WD Transfer Cases 2-Year/Unlimited Mile Warranty
Driveshafts Replacement, Custom Driveline
We offer a complete line of all driveline parts. - Uncompromised Quality and Service -
24 | February 2024
AASP-MN News