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March 2017
PLUS: www.grecopublishing.com
Get to Know Your Neighborhood Auto Repair Pro Campaign Registration Underway
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CONTENTS AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. © 2017 All rights reserved. Cover image © www.istockphoto.com.
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
AASP-MN BOARD MEMBERS 2016 - 2017 PRESIDENT Greg Kasel, AAM
Vol. 25 No. 3
PRESIDENT’S MESSAGE ........................................................................4 Thank You! by Greg Kasel, AAM, AASP-MN President LEGISLATIVE UPDATE ............................................................................5 Commercial-Industrial Property Tax Relief in Play by Kevin Walli, AASP-MN Lobbyist LOCAL NEWS ......................................................................................6 NATIONAL NEWS ..................................................................................9
IMMEDIATE PAST PRESIDENT Tom Gleason
DEG ESTIMATING TIPS ..........................................................................10
SECRETARY-TREASURER Wayne Watson
AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION ........13
COLLISION DIVISION DIRECTOR Will Latuff
INSURANCE I.Q. ..................................................................................17 Automobile Exposures
MECHANICAL DIVISION DIRECTOR Mars Overlee ASSOCIATE DIVISION DIRECTOR Dave Bock COLLISION SEATS Jim Siegfried, AAM Bruce Tschida, AAM
COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) ..............21 What if the Worst Happens? by Janet L. Keyes, CIH and Carol A. Keyes, CSP CASH IN ON YOUR MEMBERSHIP!..............................................................26 AASP-MN Partners with CBIZ AiA to Provide Members a “One Stop Shop” for Insurance Needs UPCOMING EVENTS
MECHANICAL SEAT Carl Thomas
STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER Thomas Greco (thomas@grecopublishing.com) SALES DIRECTOR Alicia Figurelli (alicia@grecopublishing.com) EDITORIAL DIRECTOR Joel Gausten (joel@grecopublishing.com) CREATIVE DIRECTOR Lea Velocci (lea@grecopublishing.com) EDITORIAL ASSISTANT Nick Fernandes (nick@grecopublishing.com) OFFICE MANAGER Donna Greco (donna@grecopublishing.com) www.grecopublishing.com
April 13, 2017 AASP-MN Annual Meeting & Leadership Conference Doubletree by Hilton Bloomington Minneapolis South Bloomington
June 20, 2017 23rd Annual AASP-MN Golf Outing Keller Golf Course Maplewood
For more information, contact the AASP-MN office at 612-623-1110 or visit the Association’s website, www.aaspmn.org.
ADVERTISERS’ INDEX aaa Auto Parts ..................................................25 AmeriPride........................................................23 Axalta Coating Systems ....................................IFC Buerkle Hyundai................................................6 CBIZ ................................................................OBC Choice Auto Rentals..........................................24 Dentsmart ........................................................5 FinishMaster ............................................................24 Inver Grove Honda / Inver Grove Toyota..................18 Jack McClard....................................................19 Keystone ..........................................................8 Libson Twin City ..............................................8 Maplewood Toyota............................................20
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Mills Parts Center ............................................10 Morrie’s ............................................................4 Motorwerks BMW ............................................IBC MPA......................................................................................11 PAM’s Auto ..........................................................................24 Proven Force ....................................................18 Rosedale Chevrolet ..........................................20 Roseville Chrysler ............................................10 Sherwin Williams..............................................19 Straight & Square ............................................22 Toyota Group ....................................................12
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PRESIDENT’S MESSAGE
Thank You! by Greg Kasel, AAM AASP-MN President
I hope that everyone had a successful 2016 and that 2017 is off to a good start. It has been an honor to serve as the AASP-MN president for the last year. Your association has been working tirelessly to improve our industry - from providing educational classes and networking opportunities to advocating on our behalf at the legislature. And, let’s not forget about its latest endeavor, the creation of MNCARS. If it weren’t for your involvement in AASP-MN, none of this would be possible. If you haven’t taken the time to get actively involved in AASP-MN, please consider it. I guarantee you will not regret it. As my term as president comes to an end, I would like to extend a huge “thank you” to AASP-MN’s Executive Director, Judell Anderson, for all the hard work she does for our members. I’d also like to thank Jodi Pillsbury for making sure the office is running smoothly, along with all of the “behind the scenes” work she does, and to Tom Kluver for making the rounds all over the state of Minnesota promoting our association and bringing in new members. Without the dedication of the AASP-MN staff, we
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would not be where we are today. The AASPMN Annual Meeting & Leadership Conference is April 13 in Bloomington. This is a great event to meet and network with other shop owners and industry vendors, as well as take in some great educational courses. Please take the time to join us on April 13. Registration is on page 13 of this issue of AASP-MN News. I look forward to seeing you at the Leadership Conference, and thank you for your support.
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LEGISLATIVE UPDATE
Commercial-Industrial Property Tax Relief in Play by Kevin Walli, AASP-MN Lobbyist
As the House and Senate Committees complete their preliminaries and proceed with hearing bills, there is a key area of interest for all businesses – including the automotive repair industry – which is gaining momentum at the Capitol. It appears that we will finally see relief from the state general property tax for commercial-industrial and seasonal residential recreational property. This tax was first imposed as part of the 2001 Tax Reform Bill. These are property taxes that flow directly to the state’s general fund. In that important respect, they are different from the local property taxes that businesses pay for city, county or school district expenses. There has been steady growth in this tax as the 2001 provision included an automatic inflation adjustment which has been added to the base every year since 2002. There are already a half dozen different bills which would freeze, reduce or roll-back the state general property tax: •
•
Senate File 51/House File 12 would freeze the inflator and exempt (exclude) the first $500,000 of commercial industrial property value and the first $50,000 of residential recreational property value.
• • • •
Senate File 461/House File 484 would freeze the levy by eliminating the inflator.
Senate File 665 would phase the tax out entirely over an eight-year period. Senate File 867/House File 726 would phase out the tax over a six-year period.
Senate File 868 would also eliminate the inflator – freezing the tax at its current rate.
Of course, it remains to be seen how much of this commercial industrial tax relief will be included in a final Tax Bill. Much will depend on the budget priorities that are established and how much of the current budget surplus is directed to tax relief rather than appropriations in the state budget. It appears that some exclusion of value, elimination of the inflator or roll-back of the base should be in store this year. AASP-MN will be watching, supporting and reporting on the Tax Committees’ actions.
Senate File 183/House File 211 would reduce the levy base amount – in effect lowering the rate.
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LOCAL NEWS
Enrollment for the 2017 Get to Know Your Neighborhood Auto Repair Pro™ campaign is now open through March 17. The radio campaign will run from April through November on KQRS 92.5 FM, Cities 97, 97.1 FM, and WCCO 830 AM, as well as an option on Pandora internet radio. The message promotes the benefits of doing business with independently-owned auto repair shops. In past campaigns, participating shops received over 150 name and location mentions while also positively promoting the industry. If you are interested in learning more about the 2017 Get to Know Your Neighborhood Auto Repair Pro campaign, contact the AASP-MN office at 612-623-1110 or visit the association’s website, www.aaspmn.org. AASP-MN’s Automotive Scholarships Up For Grabs Thanks to another successful fundraising drive within the AASP-MN membership, the association will be awarding scholarships to select students enrolled in post-secondary automotive (mechanical or collision) programs. Scholarship awards will be $1,000 per student and can be applied towards tuition or tool purchases.
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Recipients must be entering the second year of a two-year NATEF-certified automotive program in the fall of 2017. Applications will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education and career goals, financial need and written recommendations. Applications must be postmarked no later than March 31, 2017. Applications can be downloaded from the association’s website, www.aaspmn.org, or submitted online at www.automotivescholarships.com/AASP-MN. Online submissions give students the opportunity to compete for several different awards, including those offered by the Global Automotive Aftermarket Symposium Scholarship Committee and over 40 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at www.automotivescholarships.com. The AASP-MN Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, over $190,000 has been distributed directly to students enrolled in automotive programs through the association’s scholarship program and SkillsUSA competition. Last year, AASP-MN’s efforts to attract a future workforce expanded significantly with the creation of Minnesota Careers in Automotive Repair and Service (MNCARS), a statewide initiative to encourage high school students to pursue an education and career in the automotive service and collision repair industry. Visit www.carcareers.org to learn more.
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Congratulations to 2016 Winners’ Circle Members The Winners’ Circle recognizes and rewards AASP-MN members for their support and participation in the association’s activities, events and benefit programs. Members earn points throughout the year for their efforts as follows: 25 Points • Serving on an advisory committee • Recruiting a new member
20 Points • Participating in AASP-MN preferred provider benefit programs • Attending the AASP-MN Annual Meeting & Convention • Participating in the Get to Know Your Neighborhood Auto Repair Pro campaign • Participating in the Race for Automotive Education
Sponsorships Support AASP-MN’s Educational Programs & Other Activities in 2017 Recently, AASP-MN asked for year-long sponsorship support from its Associate members and other industry vendors to help support AASP-MN’s educational programs and other activities in 2017. Sponsorships help AASP-MN deliver the quality programs members expect, and keep registration fees affordable. To date, the following companies have made sponsorship commitments:
GOLD Auto Value Parts Stores/APH Autoshop Solutions Axalta Coating Systems CBIZ AIA Finishmaster Meadowbrook Insurance PPG Automotive Finishes United Fire Group
10 Points • Attending the Annual AASP-MN Golf Outing • Attending any AASP-MN training seminar • Attending any Body Shop Session • Attending any Mech Xchange event
Congratulations to the members that accumulated 100 points during the year and will receive a FREE AASP-MN sponsored seminar in 2017: 4th St. Auto Repair, Duluth aaa Auto Parts, Rosemount Alexander's Import Auto Repair, Minneapolis Auto Value Parts Stores/APH, St. Cloud Auto Works Automotive Service Center, Woodbury Axalta Coating Systems, Eden Prairie Crystal Lake Automotive, Lakeville D & J Auto Repair, St. Cloud Dale Feste Automotive, Hopkins Downtown Tire & Auto, Hastings Fairway Collision Center, Vadnais Heights Gorshe Auto Service, Minneapolis Highland Autostar Collision Center, St. Paul Hopkins Auto Body, Hopkins IDENTIFIX, Roseville JAQ's Garage, Moorhead Kennedy Transmission, Apple Valley Lake Marion Collision, Lakeville LaMettry's Collision, Richfield Lancer Service Auto Care, St. Paul Latuff Bros., St. Paul Medi-CAR Auto Repair, Rosemount Modern Auto Care, Eden Prairie P.P.G. Automotive Finishes, Edina PAMs Auto, St. Cloud Pearson Auto Body, Shakopee Peter's Body Shop, St. Cloud PJW Automotive, New Brighton Pro-Tech Auto & Truck Repair, Corcoran Rick's 36 Automotive Services, Stillwater Suburban Chevrolet, Eden Prairie Superior Service Center, Eagan Twin City Autobody, Bloomington
SILVER aaa Auto Parts Enterprise Rent-A-Car LKQ/Keystone Automotive O’Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet
BRONZE Advance Auto Parts C.H.E.S.S.
OTHER Choice Auto Rental Dent Impressions 2017 Membership Dues Are Due! Annual membership renewals for AASP-MN were mailed in December. If you have not paid your 2017 membership dues, PLEASE do so today. Your timely payment will save AASPMN the additional cost and time incurred with re-billing and other collection efforts. We’d much rather be working on programs and initiatives to improve the automotive service industry – and your business. Thank you!
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NATIONAL NEWS
Adding parts for non-Ford brands means dealers will not need to buy from other parts suppliers to service non-Ford vehicles.
Industry OPPOsItIOn tO “BOrder Adjustment tAx” The Auto Care Association has joined Americans for Affordable Products (AAP), a growing coalition of businesses and trade associations that represents millions of American jobs, to stop the Border Adjustment Tax (BAT). The Auto Care Association represents the entire independent auto repair industry supply chain, including manufacturers, distributors, retailers and service and repair businesses, which employs 4.2 million people. AAP is running a national campaign to mobilize consumers and show lawmakers that a tax on imports will result in their constituents paying higher prices for everyday items such as food, gas, auto repair, clothing and medicine, and should not be included in tax reform. AAP believes the BAT, which is a component of the U.S. House Republican tax reform proposal, will significantly hurt American consumers and the nation's largest employers by increasing the cost of everyday products.
mArK yOur CALendArs: dAtes AnnOunCed fOr 2017 AAPex/semA shOws AAPEX 2017 will take place Tuesday, October 31 through Thursday, November 2, at the Sands Expo Center and SEMA will take place Tuesday, October 31 through Friday, November 3, at the Las Vegas Convention Center.
In the news: PArts FORD LAUNCHES AFTERMARKET MECHANICAL PARTS BRAND Ford Customer Service Division announced it has launched Omnicraft, an all-new brand of replacement parts for all makes of non-Ford vehicles. Ford dealers now have access to a complete family of parts to sell and to service all makes of vehicles as the Ford Customer Service Division (FCSD) launches its new Omnicraft brand. At launch, Ford focused on 1,500 of the most commonly requested parts at a competitive price. Initial offerings include oil filters, brake pads and rotors, loaded struts, and starters and alternators. “Omnicraft is a significant benefit to any vehicle owner who needs parts or to have their vehicle serviced,” said Frederiek Toney, president, Global Ford Customer Service Division. “Now, owners of non-Ford vehicles have access to quality parts at a competitive price, backed by Ford and installed by Ford’s worldclass certified technicians.” At launch, Omnicraft parts will be available at Ford and Lincoln dealerships and will roll out to other Ford Authorized Distributors throughout 2017. Ford offers its Quick Lane Tire & Auto Center for all-makes service and maintenance at over 700 locations.
AMAZON A THREAT TO AUTO PARTS RETAILERS? Amazon’s expanding auto parts business is becoming a competitor for some of the country’s largest auto parts retailers, the New York Post reported. In the past few months, the company has signed contracts with some of the country’s largest parts makers, including Robert Bosch, Federal-Mogul, Dorman Products and Cardone Industries, the newspaper reported. A recent Wall Street analysis estimated that Amazon’s auto parts business will expand by more than 50 percent to $5 billion this year, according to The Post. Now becoming a competitor to retailers like Advance Auto Parts and AutoZone, Amazon is selling name-brand parts for lower prices than its big name competitors. A 34 Series RedTop Optima Battery, which sells for $216 at AutoZone, was being offered on Amazon for just $166. The company has also been pricing same-day delivery for auto parts in 40 major American cities at 23 percent less than O’Reilly, Advance Auto Parts and AutoZone, according to a September report obtained by The Post. In addition, Amazon has been paying manufacturers up to 30 percent more for the same products, the newspaper said. AND DON’T FORGET AUTONATION AutoNation, Inc., America's largest automotive retailer, also has announced plans to offer AutoNation branded parts and accessories. A company statement indicated: AutoNation Precision Parts is a high quality, competitivelypriced line of maintenance and repair parts. The new product line will be integrated into the company's reconditioning operations, as well as enable improved customer retention for retail service, wholesale parts and collision repair business units, including AutoNation USA. AutoNation Precision Parts was launched in the third quarter of 2016 in the company's existing stores, with the introduction of AutoNation branded batteries that feature an industry-leading free lifetime replacement guarantee. AutoNation Auto Gear, the company's branded automotive accessory line, will offer auto accessories for lifestyle, appearance, protection, and vehicle security. AutoNation Auto Gear was also launched in the third quarter in the company's existing stores and will be available at each AutoNation USA store. The company will be expanding both AutoNation Precision Parts and AutoNation Auto Gear product lines in phases as their product portfolios are developed. Source: CollisionWeek
2016 GAs PrICes LOwer thAn 1936 The 2016 price of regular gas across the U.S. averaged lower at the pump (adjusted for inflation) than gas prices during the depth of the Great Depression, 80 years earlier in 1936. Regular gas averaged $2.16 per gallon during 2016, less (adjusted for inflation) than the 20¢ per gallon pump price in 1936. The average price of gas last year was substantially lower than the $2.37 per gallon annual average 10 years earlier in 2006.
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ESTIMATING TIPS Labels in Mitchell Estimating System – Mitchell Estimating does not provide any allowances for information labels. These need to be addressed as estimate on site and by the number of labels being replaced. This can be found in DEG inquiry number 3417. Aligning Hood Hinges in CCC One – Alignment of the hinges is not included with Hood R&I/R&R or alignment in CCC One. This can be found in DEG inquiry number 10351.
“Alignment of the Hinges is not included with Hood R&I/R&R or alignment. Hinge alignment is included with hinge R&I/R&R. Determining an estimated work time to align the Hinges would require an “on the spot” evaluation when the estimate is being written.” Structural Component List in CCC One – On page G6 of the MOTOR Guide to Estimating there is a list of structural components for Unibody and Body over frame vehicles. These components will show a lowercase “s” to the left of the labor amount on the estimate, but that line
will not automatically be calculated at the structural rate. End users need to add an “S” to the column to the right of the labor amount in order for labor to calculate at the structural labor rate set in your system. Protect Interior in CCC One – Protection of components or interior during the repair is a not-included operation in CCC One. This can be found in DEG inquiry 10435.
“After review, MOTOR’s estimated work times do not include protection of components and/or vehicle.” Audatex Notes – Unlike CCC and Mitchell, Audatex does not make use of database-generated labor notes. Audatex at times will use the part description to identify important information like non-reusable parts or color references. For example, a 2013 Ford Escape shows the Quarter Panel Glass as a NON-REUSABLE PART in the parts description.
Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.
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2017 AASP-MN Annual Meeting &Leadership Conference
Thursday, April 13, 2017 Doubletree by Hilton Bloomington - Minneapolis South, Bloomington, MN
Agenda At A Glance 8:00 - 9:30 a.m. 9:45 - 11:30 a.m. 11:30 - 1:30 p.m. 2:00 - 4:00 p.m. 2:00 - 4:00 p.m. 2:00 - 4:00 p.m. 4:00 - 6:00 p.m. 6:30 - 8:30 p.m.
Opening General Session: Nice Bike – Making Meaningful Connections Mark Scharenbroich, Scharenbroich & Associates Roundtable Discussions (three 30-minute sessions) Membership Meeting & Luncheon Keynote: The 3 Cs: Choice, Chance, Change Mike Anderson, Collision Advice Positioning Yourself in the Collision Repair Industry Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services Maintenance Profit Master Jeremy O’Neal, Advisorfix Lead! Create! How to Adapt Your Business & Thrive Josh Dye, Convene, LLC Vendor Showcase & Social Hour Industry Night Out at Pinstripes AASP-MN News
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Opening General session: nice Bike – making meaningful Connections 8:00 - 9:30 a.m. Mark Scharenbroich, Scharenbroich & Associates Mix thousands and thousands of black leather, bandana wearing, tattoo bearing Harley-Davidson riders with a 100th Anniversary and one beige rental car and the end result will be the perfect metaphor for connecting with others: “Nice Bike.” Nice Bike acts as a powerful catalyst to help build stronger, more unified teams. The message inspires audience members to be more engaged and passionate about connecting with others. Emmy award-winning speaker, Mark Scharenbroich, takes you for a fun ride on how to be effective at making meaningful connections in both your professional and personal life. His Nice Bike principle is supported by three strong actions: acknowledge, honor and connect. Mark has spent his career working in both industry and education discovering how some of the best organizations and team leaders build a culture that encourages people to perform at a higher level through greater engagement.
COURSE DESCRIPTIONS
roundtable discussions (3 - 30 minute sessions) 9:45 - 11:30 a.m. You will have the opportunity to participate in 3 roundtable discussions facilitated by AASP-MN member experts. Roundtable topics: • Creating a marketing plan • Apprenticeship programs • Strategies for employee recruitment • Parts management & tracking • Inventory management • Equipment maintenance best practices • Working with extended warranties • Parts Sourcing – tips & tricks of trade • Benchmarking – internal KPIs for business operations • OEM certifications • Scanning – processes, equipment, OE positions
Luncheon Keynote: the 3 Cs: Choice, Chance, Change 11:30 a.m. - 1:30 p.m. Mike Anderson, Collision Advice It is often said that the key to success in life is to turn negatives into positives. To do this, you must practice the 3 Cs: You must make a choice to take a chance or your life will never change. Do you choose to be the wind- the agent of change - or do you choose to be the flag, blown about by circumstance? You alone are responsible for your success. You determine the outcome. You dictate your future. You choose your destiny. Success or failure – it is your choice.
Positioning yourself in the Collision repair Industry 2:00 - 4:00 p.m. Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services Whether you are a collision repair center or a jobber supporting your customers, it is critical to understand how to best position yourself to succeed. To do this, you need to focus on
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the business analysis metaphor of the three-legged stool: 1. Sales and Marketing • How to attract and increase sales in today’s competitive environment • The growing role of the OEs in the collision repair industry • The importance of your online presence • The 3Cs (CSI, Closing Ratio and Cycle Time) 2. Production • Improve your blueprinting and estimating process • New estimating tools to help capture more not-included operations • Key KPIs both OEMs and Insurers are and will be monitoring in the future • Specific ways you can use data to improve your performance • Latest trends affecting collision repairers 3. Accounting, Finance and Human Resources • Finance and human resources trends • Most profitable sales mix • How to develop and train new hires
maintenance Profit master 2:00 - 4:00 p.m. Jeremy O’Neal, Advisorfix The ultimate Service Advisors’ guide to selling maintenance on 2013 – 2016 model year vehicles. Bring your maintenance sales skills up-to-speed by learning insiders’ secrets that the dealership Service Advisors are using to sell maintenance on today’s new vehicles. Students will get behind-the-scenes access to what the top 1% of Service Advisors are doing to create massive profits selling maintenance on newer vehicles. Includes vehicle-specific information for the following manufacturers: Ford, GM, Chrysler, Honda, Toyota and Nissan. The session includes an advanced sales guide to help you create additional profits from the first day back at the shop. Your customers will love the expertise you gain from this course.
Lead! Create! how to Adapt your Business & thrive 2:00 - 4:00 p.m. Josh Dye, Convene, LLC Leadership and creativity is no longer about hierarchy. It can come from anywhere in your company, if your culture is ready for it. Adapting your company requires empowering staff to take initiative, inspiring them to have the guts to do something different, and risking failure. It also requires that you embrace the impact of new technology, make learning more efficient, and be willing to engage in difficult conversations about what is and is not working. In this presentation, Josh Dye will show you how to adapt your thinking and business, so it will thrive for generations to come. Vendor showcase & social hour 4:00 - 6:00 p.m. You’ll have the opportunity to visit with industry sponsors while catching up on the latest and greatest in products and services. You can make some new contacts or get answers to those questions that you haven’t found the time to pick up the phone and ask, all in a fun and relaxing setting.
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Industry night Out – Bowling, Bocce & Cheer, Pinstripes, Bloomington 6:30 – 8:30 p.m. Join fellow AASP-MN members where sophistication meets fun—Pinstripes! Unwind from the busy day by challenging colleagues in a game of bocce or lace up the bowling shoes to enjoy a classic American pastime. Plush seating and professional game-side service invite you to connect, play, and change your frame of mind.
HOTEL ACCOMMODATIONS
doubletree by hilton Bloomington - minneapolis south, Bloomington, mn 7800 normandale Blvd. Bloomington, mn 55439 1-800-222-tree
The DoubleTree by Hilton Bloomington – Minneapolis South is conveniently located at the intersection of Interstate 494 and Highway 100. The newly-renovated full-service property is minutes from all of the Twin Cities area attractions, with the world famous Mall of America just a short shuttle ride away from the front entrance. Make your reservation by calling 800-222-TREE and be sure to tell the reservationist you are with the Alliance of Automotive Service Providers room block to get the discounted room rate. Reservations must be received by April 3, 2017 to guarantee the rate of $85+ per night.
MEET THE SEMINAR SPEAKERS mark scharenbroich has spent his career working in both industry and education discovering how some of the best organizations and team leaders build a culture that encourages people to perform at a higher level through greater engagement. Part motivational speaker, part thought-provoker and pure comedic entertainer, he will inspire, teach and engage you. Mark is an award-winning author, Emmy Award® winner, National Speakers Association Hall of Fame Inductee, and a Golden Apple, Silver Screen Film and International Film Festival award winner for his movie, “The Greatest Days of Your Life…(so far).”
mike Anderson is the former owner of Wagonwork Collision Centers, two highly-acclaimed collision repair shops located in Alexandria, Virginia. He is an Accredited Automotive Manager (AAM). He has served in many positions over his career, including the Mitchell and MOTOR Advisory Boards, ASE Test Review committee, Director of ASA Operations Committee, Board of Directors for WMABA, Virginia Automotive Legislative Committee, and Chair of the State of Virginia Skills USA/VICA contest. Mike is also an active member in many industry associations. He is the owner of Collision Advice, a consulting firm to the collision industry, and currently serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in the United States and Canada. He also facilitates numerous courses for Axalta’s Educational Series.
raymond Chew is a National Account Manager for CCC Information Services, Inc. He has been with CCC for over 17 years in a variety of customer-facing roles. He also serves as consultant and provides his expertise across a wide breadth of industry topics, working primarily with repair organizations with multiple locations.
jeremy O’neal grew up in a service station and began his career in the auto repair industry by washing headlights at 8 years old. He’s been recognized as one of the industry’s most talented and skilled service advisors. In 2010, he founded Advisor Fix in an effort to help service advisors master the skills needed to excel in their field. Having worked in independent repair facilities, as well as new car dealerships, Jeremy draws from personal experience and provides real-world training to his clients. josh dye currently serves as the Marketing & Outreach Coordinator for HousingLink, a Minneapolis-based nonprofit. During his tenure at HousingLink, the organization reached all-time highs in website traffic and individual donations. He also spearheaded the recent launch of HousingLink’s first earned income ventures, Twin Cities Rental Revue and Housing Hub. Josh is also the Founder and President of Convene, LLC, a speaking, training, and consulting company for associations, nonprofits, and small business. AASP-MN News
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REGISTRATION FORM
Name: _______________________________________________________________________________________________ Company: ________________________________________ Email: _____________________________________________ Address: _____________________________________ City: ___________________________ State: ____ Zip: __________ Phone: _____________________________________________ Fax: _____________________________________________
Registration Options
Early Bird Pricing (before 3/31/17)
Standard Pricing (after 3/31/17)
Full-Day (includes lunch)
$175 Member / $200 Non-Member ea.
$200 Member / $225 Non-Member ea.
Half-Day (Lunch not included. See additional options below)
$95 Member / $120 Non-Member ea.
$125 Member / $150 Non-Member ea.
Please indicate sessions you plan to attend: Package Price $____________ _____ 8:00 - 9:30 am Opening Session: Nice Bike – Making Meaningful Connections Mark Scharenbroich, Scharenbroich & Associates _____ 9:45 - 11:30 am Roundtable Discussions (3 - 30 minute sessions) _____ 11:30 am – 1:30 pm Luncheon Keynote: The 3 Cs: Choice, Chance, Change Mike Anderson, Collision Advice _____ 2:00 - 4:00 pm Positioning Yourself in the Collision Repair Industry Mike Anderson, Collision Advice & Raymond Chew, CCC Information Services _____ 2:00 - 4:00 pm Maintenance Profit Master Jeremy O’Neal, Advisorfix _____ 2:00 - 4:00 pm Lead! Create! How to Adapt Your Business & Thrive Josh Dye, Convene, LLC _____ 4:00 – 6:00 pm Social Hour & Vendor Showcase
Additional Options: _____ Luncheon & Keynote Address, 11:30 am – 1:30 pm (included in full-day package) _____@ $25 ea...$ _____________ _____ Industry Night Out at PinStripes, 6:30 – 8:30 pm _____@ $40 per person..……................................. $ ______________ _____AMI Credit @ $10 per AMI course attended _____@ $10 ea………...............................................…. $ ______________ Total: $ ______________ Payment Options: _____Check enclosed. Payable to AASP-MN _____Credit Card (Visa, MasterCard, Discover & American Express accepted)
Number: ____________________________________________________ Expires: _________________________________ Billing Address & Zip Code:_________________________________________________ CVC #: _____________________
return to: AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 / Fax: (612) 623-1122 Email: aasp@aaspmn.org
Cancellation Policy Cancellations must be received no later than 4/3/17 in order to qualify for a full refund. After 4/3/17 no refunds will be issued and no-shows will be billed.
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INSURANCE I.Q.
Automobile exposures A safety checklist developed by UFG for automotive service providers The use of vehicles can present various claim exposures. These exposures can include vehicles loaned to customers, pick-up and delivery of customer vehicles, test drives, parts runs and business errands, courtesy rides and towing services. Liability controls include, but are not be limited to:
– Motor vehicle driving records (MVRs) of all employee drivers should be reviewed annually. Potential new driver MVRs should be reviewed at the time of hire and annually thereafter. MVRs for drivers with marginal driving records should be reviewed more than once a year. Drivers with poor driving records should be excluded from driving company and customer vehicles. – Drug and alcohol testing should be completed on all prospective new employees. A post-incident drug and alcohol testing policy should be in place. – A fleet safety policy including no cell phone use and no texting should be in writing and reviewed with all drivers. A signed copy should be kept on file. The fleet safety policy and safe driving procedures for company or customer vehicles should be reviewed with drivers at least annually.
– Test drivers must have a valid driver’s license and auto insurance. A photocopy should be made of their license and insurance information. A liability waiver should be signed. – If selling vehicles, customer road tests should be limited to a predetermined route or a set time out. An employee should accompany all test drives. No overnight tests should be allowed. – Vehicles used for business errands and as courtesy vehicles should receive regular maintenance with records kept on file. – Vehicles should be inspected before each use.
– Non-employees should be prohibited from driving or riding in company vehicles. Personal use of company vehicles should be prohibited or limited to owners and managers. – Obtain insurance information for any employee vehicle being used for company business. Conduct at least an annual inspection of nonowned vehicles used for company business to ensure they are safe to drive. – Towing operations, if hired out, should provide proof of insurance. – Loaner vehicles, if provided, should be limited to customers who are over 21 years old. Drivers should be required to present proof of a valid driver’s license and auto insurance. A photocopy should be made of their license and insurance information. A liability waiver should be signed.
This document provides minimum guidelines that may be used to assist in your safety efforts. The list is not exhaustive as additional information may be warranted.
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LIKE AASP-MN ON FACEBOOK! facebook.com/aaspmn
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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) By Janet L. Keyes, MS, CIH and Carol A. Keyes, MA, CSP
What if the Worst Happens? How prepared are you for an emergency? Do your employees know what to do if the building is on fire? Do you know what to do if someone is injured? Even if you haven’t consciously taken any steps towards emergency planning, you’re not completely unprepared. You probably have exit signs to guide people towards a safe path outside. You are likely
is an emergency? If you have remote areas in your facility, or if your facility is broken up, how will everyone know if they should evacuate or take shelter? If people need to flee the building because of a fire, where should they go? Not home, because you need to account for everyone. You don’t want to risk a firefighter’s life to hunt for someone comfortably lounging at home. Pick a
to have fire extinguishers, so a very small fire can be stopped before it grows. You might have a fire sprinkler system, to keep a fire in check if it does begin to spread. You’ve probably purchased some sorbent, such as floor dry, to clean up the small spills. Those are a start, as long as they keep working right. How will you notify everyone if there
meeting spot, near the building but away from the route that fire trucks will take. Post it and tell employees about it, so they remember to go there. We may not get as many tornados as Kansas, but we’ve gotten them in the middle of the big city. Where should people go in case of a tornado warning? Choose a room, away from windows, in AASP-MN News
the most protected part of your building, and designate that as your storm shelter. What would you do if a 55-gallon drum of lacquer thinner or a 270-gallon tote of oil ruptured? Would you be able to stop it from getting into your drains? Would you be running around in search of all the kitty litter in the neighborhood? And if it was lacquer thinner, what about fire? Plan how you would handle the largest likely spill you could have. Do you need a spill kit? Get it now. Even with the fastest delivery service available, you won’t have it when you need it unless you buy it before you need it. If your shop starts to smell like rotten eggs, you should suspect a gas leak. Call 9-1-1 and your natural gas provider. Do you know that emergency number? Instead of hurriedly hunting it down, post that and other emergency numbers by the phones in your shop. Include your cell phone, so your employees can let you know about the emergency if you’re out of the shop. Include your building address, too. That’s something people can blank on, particularly when in a stressful emergency. While you’re putting together your list of emergency numbers, think of any vendors or support personnel you might need to call. Do you have a landlord? What about an alarm company? Include those numbers. If someone is injured at work and needs medical attention, will you bring him or her to the emergency room? That could result in hours wasted in a waiting room, while the emergency rooms are busy with life-threatening emergencies. That bad cut that needs stitches will take a back seat. Instead, plan now – is there an occupational health clinic near you? An urgent care center? Don’t forget to March 2017 21
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include those numbers and addresses in your emergency list. How will you notify the employee’s family of the injury? Ask employees for emergency contacts, and remind them to update at least annually. The worst time to try to figure out how to reach Joe’s wife is during an emergency. Don’t wait until Joe is in an ambulance on the way to the hospital to start wishing you had updated that information. That emergency contact information and the list of emergency numbers is really useful if you’re in your office when the emergency occurs. But what if it was a fire and you had to get out quickly? Do you have any way to look up Joe’s information if you’re not at your desk? You have options – keep a backup at a neighbor’s business, store the information on your phone, use cloud storage…. But none of those work if you don’t take advantage of them. The almost last, crucial step in planning for emergencies: tell your employees your plan. Make sure your
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employees know what to do and where to go. If you expect them to use a fire extinguisher, train them on how to use it. If you have a designated meeting spot for evacuations, tell them where it is. If you
While you’re putting together your list of emergency numbers, think of any vendors or support personnel you might need to call.
want them to play a specific role in the emergency, such as going outside to meet the emergency responders, notifying others in the building or taking the lead for spill cleanup, make sure they know what to do and how to do it. And, finally, consider practicing.
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Schools are required to have fire drills so everyone knows what to do in case of fire. You’re not required to do that. But people don’t instinctively know how to use a fire extinguisher, or where to go if there’s severe weather. If people have to physically carry out an action, such as evacuating, they’re more likely to remember how to do that when the disaster strikes. If you have questions about hand safety, personal protective equipment, hazard prevention, handling worker injuries, or general safety issues, call CHESS at 651-481-9787 or e-mail us at CHESS@chess-safety.com. This article is intended to provide general information (no advice) about current safety topics. To discuss your specific concerns and how CHESS may help, please contact CHESS at 651-481-9787 or chess@chess-safety.com.
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continued from pg. 9 Low prices at the pump have contributed to a strong increase in annual mileage during the past two years.
www.langmarketing.com
nIssAn Issues stAtement On reAr BumPer COVer rePAIr Nissan North America, Inc. (Nissan) continues to be very concerned with the proper repair of our vehicles after a collision situation, especially as it pertains to safety-related systems. With this in mind, Nissan would like to address a very important component of its Safety Shield Technologies, called Blind Spot Warning (BSW), and one of the specific repair considerations that relates to this system. BSW was introduced to some Nissan vehicles as early as 2011. On vehicles equipped with this technology, the side radars, which are responsible for triggering the BSW, sit behind the rear bumper cover at both corners. For this
NATIONAL NEWS
reason, in a rear end collision scenario, Nissan DOES NOT support any repair, body filler application, or paint work on the rear bumper cover in the general area of the side radars. Nissan’s service manuals clearly state: “Do not attach a sticker (including transparent material), install an accessory or paint work near the side radar.” The damaged bumper cover should be instead replaced with a new bumper cover. In addition, since non-OEM bumper covers may vary in materials, build specifications, and fitment, and have not been tested by Nissan as far as compatibility with the BSW system, Nissan recommends replacing the bumper cover with a new Genuine Nissan bumper cover. Failure to adhere to these guidelines may cause the BSW system to not function properly, potentially causing serious safety concerns for our owners. Please reference service manual section “DAS” for additional detailed information. Parts Warranty Nissan North America’s New Vehicle Limited Warranty and Limited Warranty on replacement parts do not apply to any parts other than Genuine Nissan original equipment parts. Nissan North America will not be responsible for any subsequent repair costs associated with a vehicle and/or part failure caused by the use of parts other than Genuine Nissan replacement parts. For additional collision information, please visit http://collision.nissanusa.com.
WELCOME NEW MEMBERS:
FEBRUARY 2017 Action Auto Systems Minneapolis Advance Auto Parts Lakeville Drive Group Minnetonka Rapid Refill New Hope St. Croix Automotive New Richmond, WI
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CASH IN ON YOUR MEMBERSHIP!
AASP-MN Partners with CBIZ AiA to Provide Members a “One Stop Shop” for Insurance Needs
CBIZ AiA is the recommended insurance agency for Property & Casualty, Workers’ Compensation and Employee Benefits coverage for members of AASP-MN. CBIZ AiA has developed a program designed specifically for members of AASP-MN, which includes: Property & Casualty - CBIZ AiA and United Fire Group created a policy with forms specific to the garage industry. There is special pricing for AASP-MN members and the opportunity to qualify for a dividend based on the group’s performance. Workers’ Compensation - CBIZ AiA and Meadowbrook Insurance continue to offer a Workers’ Compensation program to AASP-MN members. Meadowbrook offers very competitive rates, and has returned an average 6.6% dividend to participating members for the past ten years! CBIZ AiA, United Fire and Meadowbrook have made this program available to all the contracted United Fire agents in the state of Minnesota. If you, or your agent, want more information on how to gain access to the program, contact Brad Schmid at (763) 549-2247.
Employee Benefits - CBIZ AiA, in conjunction with Dennis Begley of Business Planning Professionals, offers a full line of Employee Benefits. Dennis brings over 30 years of experience in the business. He can customize your employee benefits plan, focusing on the budget of the owner and the needs of the employees. CBIZ AiA also offers a full line of personal insurance products, as well. With over 20 carriers, CBIZ AiA has the flexibility to offer you the best coverage at an affordable price. For more information, give us a call. Brad Schmid (763) 549-2247 bschmid@cbizaia.com
Dennis Begley (612) 308-6577 dennis@begley-group.com .
AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE Meadowbrook Insurance Group Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn. PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums. Ask about our program with United Fire Group! EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, longterm care and disability insurance. UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 / jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.
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CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available. INDUSTRIAL & PAPER PRODUCTS Wipers & Wipes, Inc. Contact: Dennis Julson 651-486-4866 Discounts on industrial supplies and paper products. Free, next-day delivery is available in the metro area. Shipping free to outstate members with $100 purchase. WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Margaret Klemmer 888-991-3449 / margaret@autoshopsolutions.com AASP-MN members receive a $500 discount off the Website Marketing Success Package set-up fee and special pricing on template websites starting at just $59/month and $149/set-up (regularly $79/month and $250 set-up). Net Driven Contact: Jon Napoli 877-860-2005, ext. 400 / jnapoli@getnetdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. For more information, contact Jon Napoli. Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information.
AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page (952) 854-6551 / ronald.page@aaiassessment.com www.auto.aai-live.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50 percent off retail price and starts as low as $15 per assessment. TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars. SALES, MARKETING AND CUSTOMER SERVICE SOLUTIONS eMarketing Sherpas Contact: Frank Terlep 888-377-2661 / www.emarketingsherpas.com eMarketing Sherpas provides AASP members up to a 10-percent discount on its Demand Engine CRM Suite, Review Engine online review and reputation marketing system and its Digital Lobby point of sale digital signage, menu board and interactive kiosks solutions. INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, Manager SE and Teamworks products. For more information, contact Customer Service at 888-724-6742, ext. 6986.
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PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k). Members who switch prior to June 30 will receive first month of payroll processing free. CHECK GUARANTEE SERVICES Certegy Check Services Contact: Amy McKay 727-385-7812 / amy.mckay@fisglobal.com Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments. BUSINESS COACHING 180biz 540-833-2014 / info@180biz.com Website: www.180biz.com Members receive a 20-percent discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments. Members also receive a 25-percent discount on monthly sales & management webinars as well as a 20-percent discount on all 180BIZ advisor training programs. LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
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