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March 2018
2018 AASP-MN Annual Meeting & Leadership Conference See pg. 21
PLUS: •
Get to Know Your Neighborhood Auto Repair Pro Registration Extended
•
MNCARS Organizes Field Trip for Girls Enrolled in Auto Programs
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Visit us at NORTHEAST® Booth # 427
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CONTENTS AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. © 2018 All rights reserved. Cover image © www.istockphoto.com.
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
AASP-MN BOARD MEMBERS
Vol. 26 No. 3
PRESIDENT’S MESSAGE ........................................................4 Getting Involved in 2018 by Wayne Watson, AASP-MN President
LEGISLATIVE UPDATE ..........................................................5 AASP-MN Continues Contacts with Commerce Committee Members by Kevin Walli, AASP-MN Lobbyist
2017 - 2018 PRESIDENT Wayne Watson IMMEDIATE PAST PRESIDENT Greg Kasel, AAM
LOCAL NEWS ....................................................................6 NATIONAL NEWS ................................................................9 RIGHT TO REPAIR UPDATE......................................................10
SECRETARY-TREASURER Will Latuff
The Battle Over Right to Repair: More Important Than Ever Before
COLLISION DIVISION DIRECTOR Bruce Tschida, AAM
DEG ESTIMATING TIPS...........................................................13
MECHANICAL DIVISION DIRECTOR Carl Thomas ASSOCIATE DIVISION DIRECTOR Dave Bock COLLISION SEAT Matthew Feehan MECHANICAL SEATS Randy Notto, AAM Mars Overlee
COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) .. 17 Inspections, Inspections, Inspections... by Janet L. Keyes, MS, CIH and Carol A. Keyes, MA, CSP
ANNUAL MEETING & LEADERSHIP CONFERENCE REGISTRATION......... 21 CASH IN ON YOUR MEMBERSHIP! ............................................26 AASP-MN Partners with CBIZ AiA to Provide Members a “One Stop Shop” for Insurance Needs UPCOMING EVENTS
STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com CREATIVE DIRECTOR Lea Velocci | lea@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Kristen Dalli | kristen@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com www.grecopublishing.com
April 5, 2018 AASP-MN ANNUAL MEETING & LEADERSHIP CONFERENCE Doubletree Bloomington South 7800 Normandale Blvd. Bloomington, MN 55439
June 19, 2018 24TH ANNUAL GOLF OUTING Keller Golf Course 2166 Maplewood Drive Maplewood, MN 55109
June 27, 2018 CUSTOM MOTORCYCLE RAFFLE DRAWING Veit Automotive Foundation 914 80th St. NW Maple Lake, MN 55313
ADVERTISERS’ INDEX aaa Auto Parts.................................................19 AkzoNobel.......................................................15 AmeriPride ......................................................24 AmeriTrust Group (formerly Meadowbrook)....8 Axalta Coating Systems ..................................IFC Buerkle Hyundai ..............................................4 CBIZ................................................................8 Choice Auto Rentals ........................................12 Dentsmart........................................................13 FinishMaster ..................................................25 Inver Grove Honda / Inver Grove Toyota ..........5 Jack McClard ..................................................18 Keystone..........................................................20
AASP-MN News
Maplewood Toyota ..........................................14 Meadowbrook Insurance ................................8 Mills Parts Center ..........................................21 Morrie’s ..........................................................12 Motorwerks BMW ..........................................IBC MPA ................................................................11 PAM’s Auto......................................................25 Proven Force ..................................................OBC Rosedale Chevrolet ........................................18 Roseville Chrysler ..........................................20 Straight & Square............................................14 Toyota Group ..................................................16 United Fire Group............................................8
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PRESIDENT’S MESSAGE
Getting Involved in 2018 by Wayne Watson AASP-MN President
This past year has been one of the most memorable years I have had in business. Serving as the AASP-MN president has been an honor, and 2018 also marks the 25th anniversary of my business – Auto Works Automotive Service Center. As I look back over the years in this industry, I cannot help but think about where my career started. For me, it was in a gas station pumping gas. That is where I found the love for this industry. You know the story, as many do: Pumping gas, popping hoods and checking fluids on the drive, changing oil, fixing flat tires and eventually, yes, driving the tow truck. That was the gateway to the industry for most of us. That gateway is now closed. So, how do we get the younger generation that type of experience nowadays? MNCARS has been a great avenue for getting in front of our future technicians and educating them about our industry. For our shop, having at least one high school student employed that has an interest in the automotive industry is important. Teaching
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them how to change oil, fix tires, etc., is the only way to get them the experience I had as a young buck. AASP-MN has done a great job of keeping this topic a priority to help bring in the next generation to our industry. Looking ahead for 2018, I can tell you that due to the work MNCARS has done over the last few years, we have a lot of opportunities to get in front of students. My request is that you get involved! MNCARS is introducing a new initiative which calls on the entire industry to be “Motor Mouths” for industry careers, and deploy the resources MNCARS has developed in communities across the state. Call the AASP-MN office today and ask how you can help. We all need to be part of the solution, not the problem. In closing, I would like to thank all the Board and committee members who have put in their time over the past year. Without you, our association would not be as great as it is!
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LEGISLATIVE UPDATE
AASP-MN Continues Contacts with Commerce Committee Members
The key Committee in the Minnesota House and Senate for issues of concern to the auto repair industry (especially collision) is the Commerce Committee. This is the Committee that deals with a wide array of business sectors including banking, securities, real estate and insurance. AASP-MN’s continued concern is with the imbalance that exists in the collision repair marketplace between the insurance industry and the repair industry. Insurance companies are increasingly dictating the business and repair practices of collision shops. The association continues to meet with Committee Members to point out the imbalance that currently exists in the marketplace, and to educate legislators as to how they might level the playing field. As we go into the 2018 Legislative Session, we are continuing our meetings with Members of the Commerce Committees to let them know that repair shops are forced to search far and wide for low-priced parts that may or may not be of like kind and quality for a particular vehicle. Parts pricing is driving the marketplace, and the interests of consumers and repair
by Kevin Walli AASP-MN Lobbyist
shops have become secondary concerns to the insurance industry. Repair shops are paying redundant costs to maintain two or three electronic estimating systems when one should suffice. We have been battling this issue for years, arguing that insurance companies should be able to use an open platform to process estimates. This is real money to mainstream Minnesota businesses going out of the state to national companies. The repair industry has been concerned about insurance companies’ steering of insureds to particular repair shops for estimates. They create a level of inconvenience which makes it less likely that a consumer will exercise their legal right to select a repair shop of their choosing. The AASP-MN Government Relations Team will also be watching the Tax Committees. Minnesota, and every state, will need to review their respective State Tax Codes to determine what adjustments need to be made in light of the federal tax changes enacted earlier this year. There could be significant consequences for individuals or
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LOCAL NEWS
Enrollment for the 2018 Get to Know Your Neighborhood Auto Repair Pro™ campaign has been extended through March 15. The radio campaign will run from April through November on KQRS 92.5 FM, Cities 97, 97.1 FM, and WCCO 830 AM, and will also be an option on Pandora internet radio. The message promotes the benefits of doing business with independently-owned auto repair shops. In past campaigns, participating shops received over 150 name and location mentions, while also positively promoting the industry. If you are interested in learning more about the 2018 Get to Know Your Neighborhood Auto Repair Pro campaign, contact the AASP-MN office at 612-623-1110 or visit the association’s website, aaspmn.org.
AASP-MN’s Automotive Scholarships Up for Grabs Thanks to another successful fundraising drive within the AASP-MN membership, the association will be awarding scholarships to select students enrolled in post-secondary automotive (mechanical or collision) programs. Scholarship awards will be $1,000 per student and can be applied towards tuition or tool purchases. Recipients must be entering their first or second year of a NATEF-certified automotive program in the fall of 2018. Applications will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education and career goals, financial need and written recommendations. Applications must be postmarked no later than March 31, 2018. Applications can be downloaded from AASP-MN’s website, aaspmn.org, or submitted online at automotivescholarships.com/ AASP-MN. Online submissions give students the opportunity to compete for several different awards, including those offered by the Global Automotive Aftermarket Symposium Scholarship Committee and over 40 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at automotivescholarships.com. The Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, nearly $208,000 has been distributed directly to students enrolled in automotive programs through the association’s scholarship program and SkillsUSA competitions. In 2016, AASP-MN’s efforts to attract a future workforce expanded significantly with the creation of Minnesota Careers in Automotive Repair and Service (MNCARS), a statewide initiative to encourage high school students to pursue an education and career in the automotive service and collision repair industry. Visit carcareers.org to learn more. 6 | March 2018
MNCARS Organizes Field Trip for Girls Enrolled in Auto Classes On Thursday, February 15, Minnesota Careers in Auto Repair and Service (MNCARS) organized a field trip for girls enrolled in auto classes at St. Paul Central High School. The group of 14 girls and their instructor visited three very different employers representing the auto service and collision repair industry to see women in action in the workplace and learn more about industry career paths. At Merit Chevrolet in Maplewood, the girls met Jessica, a service advisor, Pat, assistant body shop manager and Jessica, a paint rep and trainer for Blue Rock Refinishing Solutions, a local supplier. They toured around the dealership and learned about the women’s career paths and job responsibilities. At 3M’s Automotive Aftermarket Division lab, the students met Elise, Caroline, Katie and Audrey, lab techs and engineers who demonstrated a variety of procedures and products used in the vehicle repair process. The girls had the opportunity to try panel bonding and spot welding themselves and see demonstrations on painting and removing defects from paint finishes. The final stop was Medi-Car of Woodbury, where co-owners Susan Moynihan and Debi McConnell explained how they came to be owners of an independent auto repair shop. The girls learned about the shop’s apprentice training program and met technician, Tyler, who showed them how he uses a digital inspection program to identify recommended vehicle repairs and communicate them to the customer. The goal of the field trip was to open the girls’ eyes about the many varied and rewarding jobs and career paths that are available to them in the automotive service and collision repair industry. After visiting with the successful women at Merit Chevrolet, Blue Rock Refinishing Solutions, 3M Automotive Aftermarket Division and Medi-Car of Woodbury, there is no doubt that the girls from St. Paul Central High School now have a vision for the bright future that a career in the industry holds.
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Congratulations to 2017 Winners’ Circle Members The Winners’ Circle recognizes and rewards AASP-MN members for their support and participation in the association’s activities, events and benefit programs. Members earn points throughout the year for their efforts as follows: 25 Points • Serving on an advisory committee • Recruiting a new member
20 Points • Participating in AASP-MN preferred provider benefit programs • Attending the AASP-MN Annual Meeting & Leadership Conference • Participating in the Get to Know Your Neighborhood Auto Repair Pro campaign • Participating in the Race for Automotive Education 10 Points • Attending the Annual AASP-MN Golf Outing • Attending any AASP-MN training seminar • Attending any Body Shop Session • Attending any Mech Xchange event
Members that accumulated 100 points during the year and will receive a FREE AASP-MN sponsored seminar in 2018 are:
Uniform & Linen Supplies Program Pays Record Rebates to Participating Members AASP-MN recently distributed over $105,000 to 230 members participating in the association’s uniform program through AmeriPride Services. The rebate is equal to 10 percent of their purchases during 2017. AASP-MN has an impressive menu of cost-saving programs for its members. To find out more about them, check out page 26 of this issue of AASP-MN News, call the AASP-MN office or visit the AASP-MN website, aaspmn.org, and start saving today.
Sponsorships Support AASP-MN’s Educational Programs & Other Activities in 2018 Recently, AASP-MN asked for program sponsorships from its associate members and other industry vendors to help support AASP-MN’s educational programs and other activities in 2018. Sponsorships help AASP-MN deliver the quality programs members expect, and keep registration fees affordable. To date, the following companies have made sponsorship commitments:
4th St. Auto Repair, Inc. aaa Auto Parts Alexander's Import Auto Repair American Auto Body AmeriPride Services Auto Value Parts Stores Autoworks Automotive Service Center Axalta Coating Systems CBIZ AiA Collision Specialists, Inc. Crystal Lake Automotive Dale Feste Automotive, Inc. Downtown Tire & Auto, Inc. Finishmaster Gorshe Auto Service/DOBRA Corp. Heppner's Auto Body Hopkins Auto Body JAQ's, Inc. Lake Marion Collision LaMettry's Collision-Richfield Lancer Service Auto Care Latuff Bros. Lenfer Lino Lakes Transmission Medi-CAR Auto Repair/McBach Enterprises Modern Auto Care, Inc. Pearson Auto Body Peter's Body Shop PJW Automotive, Inc. Pro-Tech Auto & Truck Repair Rick's 36 Automotive Services St. Anthony Mobil Suburban Chevrolet Superior Service Center
GOLD AASP National Auto Value Parts Stores/APH Axalta Coating Systems CBIZ AIA Finishmaster Meadowbrook Insurance PPG Automotive Finishes United Fire Group
SILVER aaa Auto Parts Enterprise Rent-A-Car LKQ/Keystone Automotive O’Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet
BRONZE Casualty Assurance of Chaska C.H.E.S.S. Lube Tech & Partners Sherwin Williams
OTHER Choice Auto Rental Dent Impressions Monroe Moxness Berg, PA
VENDOR Accessory Pro Warehouse Dentsmart PDR LKQ Viking Auto / LKQ Minnesota Net Driven The Matrix Wand AASP-MN News
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NATIONAL NEWS
NATEF and AYES Form New Organization: ASE Education Foundation
The National Automotive Technicians Education Foundation (NATEF) and the Automotive Youth Educational Systems (AYES) have merged to become the ASE Education Foundation, effective January 1. “The new combined organization will take advantage of the extremely high ASE brand awareness among consumers, industry and education audiences. It will also provide clarity and simplification of message to help us assist our transportation industry partners in recruiting, training, hiring and retaining a strong, viable workforce now and into the future,” said Tim Zilke, ASE president and CEO. The ASE Education Foundation, a 501(c)(3) charitable foundation, will continue the missions of both NATEF and AYES and will concentrate on four key areas: • Accrediting automotive service technology training programs at high schools and post-secondary institutions • Supporting automotive service technology instructors • Building relationships between employers and automotive service technology students at high schools and post-secondary institutions • Philanthropic outreach within the automotive service and repair sector
“The core missions will remain the same, with students at the center of all we do,” said Trish Serratore, ASE Education Foundation president. “In addition to focusing on program accreditation, internships, school-to-work efforts and nourishing industry-education partnerships, we also look to support instructors as they work so tirelessly on behalf of the students.” A greater focus on student workplace exposure will allow employers a stronger role in test-driving young people interested in entering the auto service and repair field. Activities such as job shadowing, career events, internships and apprenticeships are but a few of the many opportunities. Instructor development and support will be key to the ASE Education Foundation’s mission, the organization says. Outreach focused on recruiting new instructors and assisting with teaching development will help keep the career and technical education programs open and strong. The annual ASE Instructors Training Conference, to be held July 23-26 in Frisco, Texas, will continue to offer both technical update training and classroom techniques. The ASE Education Foundation works with more than 2,300 automotive technology training programs and more than 50,000 students nationally to provide the transportation industry with a viable workforce through standards and credentials for institutions, organizations and individuals. The Foundation also offers career development and workplace exposure creating relationships and partnerships with employers. For more information, visit ASEeducationfoundation.org.
www.langmarketing.com
Longer Car Ownership Ups Dealer Repair
New vehicles are being kept much longer by their owners than ever before. Consumers currently keep new vehicles an average of 79 months (over 6.5 years). This is up 50 percent from 2006, when the average buyer kept a new car or light truck only 4.4 years before replacing it.
Six Major Takeaways: • Higher new car prices, extended vehicle financing periods and longer vehicle re-design intervals are combining to encourage many car and light truck buyers to keep their vehicles longer than ever before. • The sharp downturn in new vehicle sales from 2008 through 2011 caused a sharp drop in dealer bay business that historically had been focused on warranty work and repairing vehicles under six years old. • In order to boost their bay business, many dealers have adopted a repair strategy of all makes and all years for their service bays. • With new car buyers keeping them an average of over 6.5 years, dealer bays have a growing opportunity to continue providing repair and maintenance for vehicles entering the repair age sweet-spot (six to 10 years old). • Strong new vehicle sales over the last four years (2014 through 2017) have created a surge in new vehicle buyers who are holding onto their vehicles longer than ever before, thus providing dealers an opportunity to build their service bay business. • Independent (non-dealer) service outlets need to recognize that changing vehicle retention patterns of new car and light truck buyers are positioning dealers to be stronger competitors in servicing light vehicles in the repair-age sweet-spot (six to 10 years old).
Vehicle Sales Top $17 Million for Third Year
Sales of new cars and light trucks in the U.S. reached $17.2 million in 2017, the third consecutive year (2015 through 2017) in which annual sales topped $17 million. In the four years from 2014 through 2017, new car and light truck annual volume averaged $17.2 million. Foreign nameplates neared 56 percent share of light vehicle sales during 2017, with Japanese models expanding their total car and light truck volume at the strongest rate among foreign nameplates. European nameplates held the same 8 percent share of the light vehicle volume in 2017 as four years
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RIGHT TO REPAIR UPDATE
by Aaron Lowe, Auto Care Association
The Battle Over Right to Repair: More Important Than Ever Before As we begin 2018, one of the issues that seems to never totally go away is the right to repair. There is good reason for this since many of the issues now at the forefront of our industry, such as access to data transmitted by embedded telematics systems, have at their root the right of car owners to obtain repairs for their vehicle from the location of their choice, and not be limited to authorized dealer facilities. Further, the right to repair battle points to an important dynamic that is occurring not only in our industry, but in many others where manufacturers are attempting to assert increased control over how their products are used and repaired. Therefore, it is important to go back and review where the right to repair came from and its current status, since its repercussions are not only being felt in the automotive aftermarket in this country, but in other countries and even other industries. Many in our industry are no doubt familiar with the right to repair battle that was launched as far back as 2001, but only concluded when a law was finally enacted in Massachusetts in 2012. The car companies embarked on a major campaign to prevent passage, only to finally concede defeat when Massachusetts voters overwhelmingly approved a right to repair ballot measure by an 86-14 percent margin as part of the 2012 elections. Following the victory in 2012, the car companies agreed in a memorandum of understanding (MOU) signed with the Auto Care Association and the Coalition for Auto Repair Equality (CARE) to comply with the Massachusetts right to repair law nationwide, in order to avoid a state-by-state battle over right to repair. The result of this effort is that there is now a nationwide requirement that vehicle manufacturers make available to independent repairers at a fair and reasonable price the same repair information, tools and software that they provide their dealers. This year, the right to repair law and MOU will require car companies to make all of their software, repair capabilities and information available over the cloud on a subscription basis. Under this system, a shop should be able to download all of the repair capabilities onto a generic laptop and then connect to a vehicle using a standardized interface that meets either SAE J2535 or ISO 22900 industry standards. If everything works as planned, a shop would be able to obtain on either a long or shortterm basis, all of the same diagnostic and repair capabilities that a new car dealer receives for nearly any car that comes into their shop, without the investment of tens of thousands of dollars to purchase car company proprietary tools. Of course, with the benefits of right to repair come some responsibilities. While having a lot of great tools at their disposal is great, shops need to ensure that their technicians are properly trained to work on late-model computer controlled vehicles and know where they can obtain the tools, software and information they need to repair them. Further, if information, tools or software are not available, shops/technicians need to take the responsibility to let us know so that action can be taken to ensure compliance. 10 | March 2018
Which leads me to a quick word about the National Automotive Service Task Force (NASTF). NASTF was designated to help ensure that technicians can get what they need to repair cars and to close gaps that occur either on purpose or by accident. There is a process called the Service Information Request (SIR), where NASTF will attempt to remedy a gap found by a shop. However, NASTF can only do this if someone lets them know there is a problem. The NASTF website also has links to all of the car company service information websites for quick reference. For most issues, NASTF is a good first point of contact if you need something. Auto Care and other groups can take on more difficult issues. To find out more about NASTF, go to www.nastf.org/i4a/pages/index.cfm?pageid=1. Notwithstanding the day-to-day problems that sometimes occur with right to repair in the real world, it is easy to take for granted that the independent aftermarket has for the most part pretty good access to the information and tools needed to work on most makes sold in this country. However, the recent battles in the electronic device industry and the farm industry demonstrate that consumer choice does not always come easy. You may have seen in the press that independent technicians that work on electronic devices claim that companies like Apple are locking them out from access to the tools and information to work on iPhones and tablets, leaving the OE designated repair facilities the only place consumers can go to obtain repairs. In the farm industry, John Deere requires that all of their tractors are repaired by only authorized repairers, thus delaying needed repairs for farmers that depend on their tractors to keep their farms profitable. Groups representing independent technicians in the electronic device and farm industry have been pressing for their own version of right to repair, and had bills introduced in about eight states during 2017. While all of those efforts were unsuccessful, they are promising to return in 2018 with additional state efforts. Further, groups representing the independent automotive aftermarket in Australia and South Africa are fighting their own battle for right to repair. In these countries, the same vehicle manufacturers that are making most information and tools available in the U.S. have severely limited what is available to independents. Our success in the U.S. is providing important assistance to these groups as they move forward with their right to repair efforts. The right to repair battles in the U.S. and globally make me wonder what would have happened in the U.S. had the industry not pressed the right to repair battle. It also points to the fact that just like the freedom we enjoy in this country, competition cannot be taken for granted – it must be something that the independent aftermarket must fight to maintain every day, whether through government action or just by educating consumers on the benefits they receive from having a choice on where they get their car repaired.
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ESTIMATING TIPS Audatex: Refinish floor undersides/separate booth cycles - DEG Inquiry 11652 clarifies Audatex internal labor procedures, stating the box assembly refinish allowance does not include time for box undersides or unexposed parts. This would be an estimator judgment item on the estimate, as well as any additional setup times or booth cycles. The current refinish allowance is correct according to Audatex internal refinish procedures, and is considered to be one setup and one continuous paint application. Section 4-4 Refinish Guidelines Edges/Jambs/Undersides Some parts require refinishing undersides or other interior surface edges. Edging is performed prior to surface refinish as a preparation step to refinishing the entire surface of the job at the same time. Edging is generally done with the parts off the vehicle prior to installation. Audatex’s study shows significantly less refinish labor per area for edges, jambs or undersides than for the surface refinishing. To receive the labor for edges, jambs or undersides, the panel must be replaced and refinish must be selected for that panel. When a repair is being performed, labor for edges, jambs or undersides needs to be a separate consideration.
Mitchell: OEM Procedures - Mitchell and Toyota have teamed up to create OEM procedures and predictive estimating available within the Mitchell estimating program. From the Part-Selection home screen (repair tab), users will need to click on the “OEM Procedures” tab and select the part they want to R/R, Repair or Blend. Once a selection is made on a component, the system will bring up a list of common required operations and one-time use replacement parts per the TIS workshop manual. The user has the option to select all or select individual lines to automatically add to the estimate. This feature may also include a footnote to a one-time use part to add documentation to the estimate. It is important to note, this is not a substitute for looking up OEM repair procedures from the OEM. Updates from the OEM may occur daily, and may not make it to the estimating system until the following month’s update. Always refer to the OEM repair procedures by visiting oem1stop.com for a direct link to the OEM for the specific vehicle you are repairing.
CCC: Mechanical Component Labor - Collision repair facilities performing mechanical operations may find incomplete information in the GTE Pages about included or not-included operations. Unless noted in the database part-selection footnote, estimators and technicians should consider the part and replacement time to install the selected component as a stand-alone operation with nothing else included in the operation. For example, if a part requires a bleed procedure to be performed, this should be considered as additional labor and part/fluid cost unless the part-selection footnote says otherwise. Always refer to the OEM technical information for any notes when performing repairs.
Mitchell: Caulking/Seam Sealer - The labor time for welded panels includes the application of caulking/seam sealer to the joints, gaps and seams of welded panels to achieve water sealing. It does not include the use of a caulking/seam sealer product as undercoating or sound deadening. It does not include any necessary masking, setup and clean-up of an application tool, test patterns or application of material to duplicate factory look, texture and color or to create noise and vibration absorbing properties for the panel(s).
CCC: Structural Classification - Estimators and technicians may notice an (S) labor classification in the estimate. The (S) is to identify “structural” components selected in the database estimate. A structural component defined by CCC/Motor is the following: Components that provide a load bearing foundation for the purpose of safety and/or stability. Shops may also notice the ability to charge a different rate for this type of repair in the Rates section if elected. “Classifications are not inclusive of all components. Usage of MOTOR component classifications to determine Labor Rates is at the sole discretion of the end-user(s). Please note that any component can be designated as mechanical by the end-user. This would be inclusive of Mechanical, Structural, Frame, glass, etc., in the database.” Additional to components that fall under the Structural Component Classification, refer to G6 in the Guide to Estimating (ppages) documents.
Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair.You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.
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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES by Janet L. Keyes, MS, CIH and Carol A. Keyes, MA, CSP
Inspections, Inspections, Inspections…
Why do you have to be inspected? To ensure you aren’t doing things wrong, of course. But what’s considered wrong depends on who is doing the inspecting. You could be inspected by Minnesota OSHA, looking for safety and health hazards. Environmental inspections, most likely to occur at shops in the Twin Cities metro area, are done to make sure you’re handling waste correctly. Fire inspectors, usually employed by your city, check for measures intended to make sure your shop doesn’t burn down – or if it does, that it doesn’t create a danger for firefighters. Hazardous waste and fire inspections are pretty routine for most shops and they’re usually without penalty if you correct problems right away. OSHA inspections are much less common and if an OSHA inspector finds a problem, even if you fix it immediately, you may have to pay a fine. Wouldn’t it be nicer if OSHA gave you a free pass, letting you correct the problem first without penalty? Perhaps, but there’s no provision for that in the Occupational Safety and Health Act, the 1970 enabling legislation for OSHA. There is a provision for repeat and willful violations. Those are penalized at rates 10 times those for first offenses. If you want an inspection to determine whether you are in compliance with OSHA regulations, you can ask OSHA’s Consultation Unit to visit your shop. The Consultation Unit, which is at no charge to you and is completely separate from Enforcement, will evaluate your shop against best practices, as well as against OSHA standards. Any standard violation deemed serious must be corrected; if it
is not, Consultation has the right to do a referral to Enforcement. While you are correcting the hazard, you are exempt from Enforcement action. If you correct every problem pointed out by an inspector, you should be in great shape for an inspection, right? Maybe not. Inspections are only as good as the inspectors and inspectors vary in what they focus on and what they know. An example: an OSHA Consultation inspection required the employer to document that it corrected a
grinding wheel work rest that was about 1/8” too far from the wheel, but did not require any correction for the lack of grounding on a 55-gallon drum of flammable brake cleaner. That AASP-MN News
Consultation inspector knew the requirements for grinders, but didn’t seem as familiar with the requirements for flammable liquids. The corrections from inspections are also only good as long as they last. If you provided Right to Know training for your employees seven years ago, you’re out of compliance today. Right to Know/Hazard Communication training is needed each year. If you bought new air guns, compliant with OSHA standards, for all employees last week, but an employee purchases a noncompliant air gun today, you’re out of compliance. A lot of the problems found by both OSHA and hazardous waste inspectors are uncovered by looking at paperwork. If you have no record of training employees, you have no proof it was ever done. You might swear that you look at your hazardous waste each week to ensure it is in good condition. That’s not enough. You need to prove that, by showing an inspector a hazardous waste inspection log. Not being able to find records isn’t a good excuse. If you can’t find a record at the time of the inspection (too nervous to remember your filing system?), most inspectors will let you email or fax it to them right after the inspection. But it’s much easier to be able to provide records during the inspection. Agencies usually accept computerized records, although they might ask you to print out specific documents. We like computerized records because they’re usually easier to find than paper copies. continued on pg. 19 March 2018 | 17
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What records should you have? For OSHA, Right to Know/Hazard Communication training records are a must. Hazard Communication (Right to Know, but specifically for chemical exposure) is MNOSHA’s most frequently-cited standard. Records of respirator training, fit testing and medical approval for respirators are needed. You also should have written programs describing how you’ll comply with both of those standards. If you have 11 or more employees, you need to keep a log of work-related injuries and illnesses. While that is the first document inspectors will request, we don’t see violations of this cited often for repair shops. Still, it is required. For hazardous waste, keep all records of what happens to both hazardous waste, such as thinner waste, and regulated waste (such as waste oil, oil filters). In most of Minnesota, you are no longer required to send your hazardous waste manifests to your state or county, but you still need to have them to show that the waste made it to the intended location. Some counties require that you be able to show what you did with other regulated waste, such as battery cores or fluorescent lamps. You wouldn’t have manifests for those, but you would have invoices or receipts. You also should have records of your weekly hazardous waste inspections. Your fire marshal will want proof that your fire protection systems are kept up to date. The inspection companies usually put tags on the equipment, which makes verifying that easy. Inspections - especially OSHA inspections - can be nerve-racking. But inspectors aren’t usually out to play Gotcha – unless they think that you’re deliberately trying to cover up serious problems. OSHA Enforcement inspectors will cite you if you have violations and you will have to pay a penalty for that. You probably think you have a safe, well-run shop. But many of the
COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES
regulations (OSHA, hazardous waste, even fire) are intended to prevent longterm harm or harm from unusual events. The standards they enforce were usually written because serious problems arose, from dumping waste in ditches, to people dying because they didn’t know they worked with dangerous chemicals. If you have made no effort to find out what requirements apply to you, inspectors aren’t going to be sympathetic,
AASP-MN News
but if they think you are trying to do a good job and have made the effort to try to comply, they’ll be much easier to work with. This article is intended to provide general information (no advice) about current safety topics. To discuss your specific concerns and how CHESS may help, please contact CHESS at 651481-9787 or chess@chess-safety.com.
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2018 Annual Meeting & Leadership Conference
Thursday, April 5
DoubleTree by Hilton Bloomington - Minneapolis South Bloomington, MN 8:00-9:30AM 9:45-11:30AM
11:30AM-1:30PM 2:00-4:00PM 2:00-4:00PM 2:00-4:00PM 4:00-6:00PM 6:00-9:00PM
AGENDA AT A GLANCE
Opening General Session: Bring It! Terry Watson, Easify, Inc. Roundtable Discussions (Three-30 minute sessions), AASP-MN Member Experts Luncheon Keynote: Momma Told Me There’d be Days Like This, Mark Mayfield, Mark Mayfield Presentations Can I Have a Side Order of Service With That? Creating Dazzling Customer Service, Mark Mayfield, Mark Mayfield Presentations The Secrets of America’s Greatest Body Shops – Six Secrets Revealed, Dave Luehr, Elite Body Shop Solutions (Collision) Survive & Prosper in the Auto Repair Business, Dan Gilley, RLO Training (Mechanical) Vendor Showcase & Social Hour Industry Dinner & Casino Royale AASP-MN News
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Opening General Session: Bring it! 8:00 — 9:30AM Presented by Terry Watson, Easify, Inc. Sponsored by CBIZ AiA, AmeriTrust Group (formerly Meadowbrook Insurance Group) & United Fire Group The auto industry is experiencing rapid, disruptive change. Expensive technology is changing faster than you can learn the old one. Profits are being squeezed. One well-written negative Yelp review could actually affect your bottom line. Good people are harder to find and autonomous vehicles are on the horizon. Every week it seems like a new monkey is being added to your back. This session aims to change that! You will discover: • Super simple tweaks to keep you nimble, profitable and more efficient! • How to stand out in a crowded marketplace! • How to compete on value instead of price! • The reputation management tweaks that you must do TODAY if making profit is important to you! • The biggest reputation management mistakes that you are making that you don’t know you are! • The most important question that you must ask the public that you certainly are not! • The workplace changes that make your staff want to retire with you! • The one simple thing that will dramatically reduce your stress and increase your energy! • And more!
Roundtable Discussions 9:45 — 11:30AM You will have the opportunity to participate in three 30minute sessions facilitated by AASP-MN member experts. Topics include: • KPIs • Protecting against employee fraud • Employee meetings • Estimating resources • Tech tools that save time • And more!
Luncheon Keynote: Momma Told Me There’d Be Days Like This 11:30AM — 1:30PM Presented by Mark Mayfield, Mark Mayfield Presentations Sponsored by FinishMaster & PPG Automotive Finishes Mark will help you identify your major stressors and help you find balance in this fast-paced world.
You’ll learn stress management techniques while you hold your sides laughing, because Mark believes you remember things that make you laugh. Why can’t you remember where you put your keys, but you can remember a funny line from one of your favorite movies? 22 | March 2018
Get better at managing people and managing stress in this fastpaced, outrageously funny program that will help you get more done, enjoy life more and LIVE LONGER.
Can I Have a Side Order of Service With That? Creating Dazzling Customer Service 2:00 — 4:00PM Presented by Mark Mayfield, Mark Mayfield Presentations Sponsored by AASP National This lively program will help you see the customer’s perspective and examines issues like credibility, reliability and responsiveness. You’ll understand the myths and principles of customer service and see how to move them beyond satisfaction to advocacy during this time of great and rapid change. Hold on to your seats! This is a rapid-fire, entertaining look at what makes customers do what they do.
The Secrets of America’s Greatest Body Shops – Six Secrets Revealed (Collision) 2:00 — 4:00PM Presented by Dave Luehr, Elite Body Shop Solutions Sponsored by Axalta Coating Systems In this session, Dave Luehr will explain why he feels that right now in history is the greatest time ever to be in the collision repair business, but only for those with the right mindset! Dave will share insights obtained from over 30 years as an industry leader, and share the Six Secrets that are currently being used by America’s Greatest Body Shops to rise to higher levels of success than their competition. Some of the habits taught in this session include: • Busting old beliefs and staying out of the victim zone • How to make your family-owned business more successful • How to build a sustainable business model that will create consistency and quality while reducing the chaos many see as normal • Modern leadership and how to attract customers in a way that will lessen your DRP dependence • Much more!
Survive & Prosper in the Auto Repair Business 2:00 — 4:00PM (Mechanical) Presented by Dan Gilley, RLO Training Sponsored by Auto Value Parts Stores/APH This program will look at what today’s customers (both external and internal) want and what shops need to do to meet or exceed expectations. Attendees will also learn ways to improve business efficiency through processes and tracking vital numbers. Attend this session to learn about: • Managing your labor inventory • Opportunities to improve gross profits • Service advisor productivity
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Vendor Showcase & Social Hour 4:00 — 6:00PM You’ll have the opportunity to visit with industry sponsors while catching up on the latest and greatest in products and services. You can make some new contacts or get answers to those questions that you haven’t found the time to pick up the phone and ask, all in a fun and relaxing setting.
Industry Dinner & Casino Royale 6:00 — 9:00PM Sponsored by Dent Impressions Become the High Roller you’ve always wanted to be at AASP-MN’s Industry Dinner & Casino Royale. Eat, drink (cash bar) and be merry while enjoying the evening with fellow members and industry professionals. Choose between Black Jack, 3 and 4 card Poker, Red Dog and more, as you wager your “casino money” in hopes of having enough at the end of the night to win valuable prizes.
HOTEL ACCOMMODATIONS
DoubleTree by Hilton Bloomington - Minneapolis South 7800 Normandale Blvd.Bloomington, MN 55439
The DoubleTree by Hilton Bloomington – Minneapolis South is conveniently located at the intersection of Interstate 494 and Highway 100. The full-service property is minutes from all of the Twin Cities area attractions, with the world famous Mall of America just a short shuttle ride away from the front entrance (approximately 10-15 minute drive). The DoubleTree is also just 10 minutes from the Minneapolis/St. Paul International Airport (MSP) with complimentary airport transportation. The hotel features 568 beautifully-appointed guest rooms, which feature complimentary wireless or wired high-speed internet, iHome alarm clock/radio’s MP3/IPOD connectivity and premium channels on a 40” flat screen television. Make your reservation by calling 800-222-TREE and be sure to tell them you are with the AASP-MN group, (group code AAS) or online at http://doubletree.hilton.com/en/dt/groups/personalized/ M/MSPBSDT-AAS-20180401/index.jhtml?WT.mc_id=POG.
Reservations must be received by March 19, 2018 to guarantee the rate of $89++ per night.
Meet the Speakers
Terry Watson is the “AHA guy,” who makes people, companies and organizations, large and small, aware of the conscious and unconscious ways they sabotage their businesses and lives. He teaches audiences how to improve relationships with customers, close transactions more efficiently and work smarter, not harder. Terry will demonstrate “real world” tactics and provide ridiculously- effective and easilyimplementable strategies. Terry is also a recipient of the Certified Speaking Professional (CSP) designation from the National Speakers Association.
Mark Mayfield is known as “The Corporate Comedian” because he merged his corporate background as a lobbyist and his comedy background as a nightclub performer to create an extremely unique and comedic presentation style. Mark is author of the popular book, Mom’s Rules. He has received two degrees from Kansas State University and is a recipient of the Certified Speaking Professional (CSP) designation from the National Speakers Association and has been inducted into its “Speaker Hall of Fame.”
Dave Luehr has experienced the challenges of the independent collision repair shop owner for the past thirty years. With a background in lean operations, he has worked for several organizations, including Manheim and ABRA Auto Body & Glass. Dave has served as the Chair of Middle Tennessee’s I-CAR committee, taking an active role in the development of students. Dave uses his vast industry knowledge to help independent collision repair shop owners win by offering hope and practical advice as a coach, mentor and consultant.
Dan Gilley’s automotive career began when he bought, repaired and sold a 1959 Cadillac convertible at age 14. Since that time, he’s worked both as a technician and service advisor at several independent repair shops and new-car dealerships. Dan’s real skills were developed as an independent auto repair shop owner for over twenty years. Early in his career he became passionate about learning all he could about the auto repair business. He attended seminars, business schools and was a member of RLO’s Bottom-Line Impact Groups™. Dan joined the RLO team in March of 2003 as a full-time instructor and coach and became President and owner in 2010.
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AASP-MN Annual Meeting & Leadership Conference Registration Form
Name:______________________________________________________________________________________________________ Company:________________________________________ Email:___________________________________________________ Address:_____________________________ City:________________________________ State:______ Zip:_________________ Phone:_________________________________________ Fax:________________________________________________________ Registration Options
Full-day (includes lunch)
Half-Day (lunch not included)
Early Bird Pricing (before 3/15/18)
$175 Member/$200 Non-Member ea. $95 Member/$120 Non-Member ea.
Standard Pricing (after 3/15/18)
$200 member/$225 Non-Member ea.
$125 member/$150 Non-Member ea.
Please indicate the sessions you plan to attend: Package Price: $____________________ Opening General Session: Bring It!, Terry Watson ____ 8:00 – 9:30AM ____ 9:45 – 11:30AM Roundtable Discussions (3 - 30 minute sessions) ____ 11:30AM – 1:30PM Luncheon Keynote:Momma Told Me There’d be Days Like This, Mark Mayfield Can I Have a Side Order of Service with That? Creating Dazzling Customer Service, Mark Mayfield ____ 2:00 – 4:00PM ____ 2:00 – 4:00PM The Secrets of America’s Greatest Body Shops – Six Secrets Revealed, Dave Luehr ____ 2:00 – 4:00PM Survive & Prosper in the Auto Repair Business, Dan Gilley Social Hour & Vendor Showcase ____ 4:00 – 6:00PM ____ 6:00 – 9:00PM Industry Dinner & Casino Royale Additional Options: _____Luncheon & Keynote Address, 11:30AM – 1:30PM (lunch included in full-day package)....... _________@$30 ea.$_________________ _____Industry Dinner & Casino Royale, 6:00 – 9:00 pm.................................................................... _________@$40 ea.$_________________ Payment Options: Total Price:$_______________________ _____Check enclosed. Payable to AASP-MN _____Credit Card. (Visa, MasterCard, Discover & American Express accepted) Number:_______________________________________ Expires:__________________ CVC #: __________________
Return with payment to:
AASP-MN, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Phone: (612) 623-1110 • Fax: (612) 623-1122 • Email: aasp@aaspmn.org
Cancellations must be received no later than 3/29/18 in order to qualify for a full refund. After 3/29/18 no refunds will be issued and no-shows will be billed.
WELCOME NEW MEMBERS:
FEBRUARY 2018
Auto Electric Bloomington Jasper Engines & Transmissions Jasper, IN Kirby’s Custom Paint Medina Midas Auto Service Experts Shakopee
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LEGISLATIVE UPDATE continued from pg. 5
businesses unless the state acts during the 2018 Session. We will also be watching the House and Senate Environment Committees to see whether there is any change with respect to environmental regulation. We do not expect this to be an active year for this type of policy change since it’s the short Legislative Session, which focuses on approval of a state infrastructure bill. Nonetheless, we will be watching these Committees for any consequences to the auto repair industry.
Strong new car and light truck sales and the changing mix of new vehicles have important implications for future light vehicle aftermarket product volume.
Record 2017 VIO and Mileage
Vehicles in operation (VIO) set a record during 2017, reflecting strong new vehicle sales and moderate vehicle scrappage for the year. Car and light truck 2017 mileage also reached a record high, topping 2.9 trillion miles. This marks the fifth consecutive year of VIO and light vehicle mileage growth in the U.S.
Used Car Prices Boost Aftermarket
Despite predictions of lower prices for used vehicles in 2017, Hurricanes Harvey and Irma have helped boost used NATIONAL NEWS vehicle prices, especially during the fourth quarter of last year. continued from pg. 9 Higher used vehicle prices are generally positive for the aftermarket since they make it easier for consumers to justify earlier, while Korean nameplates slipped from eight percent to investing in the repair and maintenance of older vehicles. seven percent of annual sales between 2014 and 2017. Higher used vehicle prices also raise the value threshold for The most significant change in 2017 new vehicle sales scrapping cars and light trucks, thereby keeping older vehiwas the rising dominance of light trucks. Trucks captured 63 cles on the road longer. percent of new light vehicle volume in 2017, up from 53 percent of the 2014 market.
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CASH IN ON YOUR MEMBERSHIP!
AASP-MN Partners with CBIZ AiA to Provide Members a “One Stop Shop” for Insurance Needs
CBIZ AiA is the recommended insurance agency for Property and Casualty, Workers’ Compensation and Employee Benefits coverage for members of AASP-MN. CBIZ AiA has developed a program designed specifically for members of AASP-MN, which includes:
Property and Casualty - CBIZ AiA and United Fire Group created a policy with forms specific to the garage industry. There is special pricing for AASP-MN members and the opportunity to qualify for a dividend based on the group’s performance.
Workers’ Compensation - CBIZ AiA and AmeriTrust Group (formerly Meadowbrook Insurance Group) continue to offer a Workers’ Compensation program to AASP-MN members. AmeriTrust offers very competitive rates, and has returned an average 5.8 percent dividend to participating members for the past 10 years! CBIZ AiA, United Fire and AmeriTrust have made this
program available to all the contracted United Fire agents in the state of Minnesota. If you, or your agent, want more information on how to gain access to the program, contact Brad Schmid at 763-549-2247.
Employee Benefits - CBIZ AiA, in conjunction with Dennis Begley of Business Planning Professionals, offers a full line of Employee Benefits. Dennis brings over 30 years of experience in the business. He can customize your employee benefits plan, focusing on the budget of the owner and the needs of the employees.
CBIZ AiA also offers a full line of personal insurance products, as well. With over 20 carriers, CBIZ AiA has the flexibility to offer you the best coverage at an affordable price. For more information, please contact Brad Schmid at (763) 549-2247 or bschmid@cbizaia.com, or Dennis Begley at (612) 308-6577 or dennis@begley-group.com.
AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE AmeriTrust Group (formerly Meadowbrook Insurance Group) Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn. PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums. Ask about our program with United Fire Group! EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, longterm care and disability insurance. UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 / jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.
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WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com AASP-MN members receive a $500 discount off the Website Marketing Success Package set-up fee and special pricing on template websites starting at just $59/month and $149/set-up (regularly $79/month and $250 set-up). Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available. LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call. TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit.
INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, Manager SE and Teamworks products. For more information, contact Customer Service at 888-724-6742, ext. 6986. Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information. AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page (952) 854-6551 / ronald.page@aaiassessment.com / www.auto.aai-live.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50 percent off retail price and starts as low as $15 per assessment. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars. SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. (CHESS) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20 percent discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.
AASP-MN News
CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments. SALES, MARKETING AND CUSTOMER SERVICE SOLUTIONS eMarketing Sherpas Contact: Frank Terlep 888-377-2661 / www.emarketingsherpas.com eMarketing Sherpas provides AASP members up to a 10-percent discount on its Demand Engine CRM Suite, Review Engine online review and reputation marketing system and its Digital Lobby point of sale digital signage, menu board and interactive kiosks solutions. PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k). Members who switch prior to June 30 will receive first month of payroll processing free. BUSINESS COACHING 180biz 540-833-2014 / info@180biz.com Website: www.180biz.com Members receive a 20-percent discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments. Members also receive a 25% discount on monthly sales & management webinars as well as a 20percent discount on all 180BIZ advisor training programs.
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