AASP-MN News April 2021

April 2021

2021 AASP-MN Annual Meeting & Leadership Conference is a GO! See pg. 11 for details!

PLUS: • AASP-MN Announces 2021-2022 Board of Directors • 26th Annual Golf Outing Announced

Your Champion. Your Ally. www.aaspmn.org

CONTENTS Vol. 30 No. 4

AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 Roseville, MN 55113 Phone: 612-623-1110 Fax: 612-623-1122 email: aasp@aaspmn.org website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. ©2021 All rights reserved. Cover image www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

AASP-MN BOARD MEMBERS

PRESIDENT'S MESSAGE..................................................................4 Light at the End of The Tunnel

by Tom Archambault, AASP-MN President LEGISLATIVE UPDATE.....................................................................6 AASP-MN Digs in on Legislative Issues

by Kevin Walli, AASP-MN Lobbyist

2021 - 2022

LOCAL NEWS..................................................................................8

PRESIDENT Tom Archambault

AASP-MN 2021 ANNUAL MEETING AND LEADERSHIP CONFERENCE SCHEDULE .........................................11

IMMEDIATE PAST PRESIDENT Matt Feehan

NATIONAL NEWS............................................................................16

SECRETARY-TREASURER Jesse Jacobson

26th ANNUAL AASP-MN GOLF OUTING REGISTRATION.................18

COLLISION DIVISION DIRECTOR Lee Schlosser

FEATURE.........................................................................................19 Hope for Heroes: Shops Help Veterans Get Back on the Road

by Joel Gausten

MECHANICAL DIVISION DIRECTOR Jeremy Nordgren ASSOCIATE DIVISION DIRECTOR Loren Feldkamp COLLISION SEAT Travis Doyle MECHANICAL SEATS Mike McLynn Tony Newman

STAFF

EXECUTIVE DIRECTOR Judell Anderson, CAE OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com PRODUCTION COORDINATOR Joe Greco | joe@grecopublishing.com www.grecopublishing.com

COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) .....................................................................................20 Toolin' Around (Part 2)

by Janet L. Keyes, CIH and Carol A. Keyes, CSP D.E.G. ESTIMATING TIPS .................................................................22 AASP-MN ASSOCIATE MEMBER DIRECTORY...................................24 CASH IN ON YOUR MEMBER BENEFITS! .........................................26 Aramark: The Partner You Need to Do Your Image Proud UPCOMING EVENTS May 20

June 16

September 28, 29, 30

Annual Meeting & Leadership Conference

26th Annual Golf Outing

Race for Automotive Education

Nicollet Island Pavilion Minneapolis

Majestic Oaks Golf Club Ham Lake

ProKart Indoor Racing Burnsville

ADVERTISERS’ INDEX A-Con Recycling..................................................21 Aramark..................................................................22 BOLT ON TECHNOLOGY..................................5 CBIZ..........................................................................9 Dentsmart..............................................................13 Inver Grove Honda/Inver Grove Toyota......20 Jack McClard.........................................................23 Keystone................................................................21 Maplewood Toyota.............................................10 Mopar Group ........................................................17

AASP-MN News

Morrie’s ..................................................................10 MPA..........................................................................IBC Network 1 Solutions............................................4 Proven Force.........................................................OBC Reliable Automotive Equipment.....................14-15 Rosedale Chevrolet.............................................23 Sherwin Williams..................................................IFC Spanesi....................................................................7 Straight & Square.................................................25 Toyota Group........................................................17

April 2021 | 3

PRESIDENT'S MESSAGE

Light at the End of the Tunnel

by Tom Archambault AASP-MN President

As I write to you, there are fewer snow piles in my yard than yesterday, the birds are chirping just a little earlier in the morning and the sun is setting just a little later in the afternoon. By all accounts, springtime is approaching here in Minnesota. However, we would be foolish to think that we won’t see one or two more snowstorms before we can really call it spring!

I have always enjoyed spring. It is a time of new beginnings. It is a time to open the doors and windows to let the fresh air and sunshine in. It is a time to tidy up and organize things because it just feels good to do it.

As great as the above-mentioned spring rituals feel, there is none more satisfying than getting outside and reconnecting with friends and neighbors! I think for most of us this spring has more meaning than in years past. One year ago, when we were yearning for that connection, it was halted due to the global pandemic. Life changed. Business changed. The operators in our industry put their heads down and started grinding away doing whatever was necessary to get through.

During that time, the various boards and committees met online to conduct the business of the Alliance. One common lament was shared at every meeting…the desire

4 | April 2021

to be together in person. Under the great leadership of the Alliance’s Executive Director Judell Anderson, there is light at the end of the tunnel!

Prior to Governor Walz loosening some COVID-19 restrictions in March, Judell had been working feverishly (but without a fever) on plans to get us back together in person when restrictions allowed. I am happy to report that her efforts have paid off and we will soon see each other masked-face to masked-face!

So, please mark your calendars and sign up to attend the upcoming Leadership Conference on May 20 and the Annual Golf Outing on June 16. The Race for Education, typically held in January, will take place September 28 – 30.

I look forward to seeing all of you very soon!

AASP-MN News

WELCOME NEW MEMBERS MARCH 2021 MasterTech Auto & Tire Newport, MN

AASP-MN News

April 2021 | 5

LEGISLATIVE UPDATE

AASP-MN Digs in on Legislative Issues

by Kevin Walli, AASP-MN Lobbyist

As we pass the halfway mark of the 2021 session, AASP-MN finds itself working a handful of issues of interest or concern to members. Proposals to change the Minnesota Salvage Title statute are once again being debated in the House and Senate.

For the past several years, we have faced a proposal which would remove “late-model” and “high-value” as qualifiers for vehicles subject to salvage title – essentially making every vehicle totaled by an insurer a salvage title vehicle (regardless of age or value). This proposal has been successfully sold to the Senate Transportation Committee as a consumer protection provision – although it’s hard to measure what consumer benefit will actually occur as a result of this change.

AASP-MN does not support this revision, believing that members can and should be given every opportunity to properly repair and return these vehicles to the road. Nor do Auto Auctions or Legal Aid or even the Insurance Federation of Minnesota. In fact, these groups met together on several occasions in 2020-21 to develop an alternative proposal dealing with the Salvage Title statute. We were joined in this work by a Democrat and a Republican from the House of Representatives – Representative Cheryl Youakim (DFLHopkins) and Representative Eric Lucero (R-Dayton).

What emerged from this working group is a bill that is intended to provide consumers with information about the nature of the damage to the vehicle that resulted in it being designated for a Salvage Certificate of Title. The bill, House File 145, is authored by Representative Youakim and co-authored by Representative Lucero. The nature of damage to the vehicle would be identified as flood, hail, fire or collision.

We have met with the chair of the House Transportation Committee to advocate for Representative Youakim’s bill rather than the bill passed by the Senate Committee. We

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will be watching closely and will remain involved in the discussions relating to changes to the Salvage Title statute.

Additional bills that have been proposed deal with a growing problem across the state – the theft of catalytic converters for their precious metals. The general theme of the bills is to create greater accountability for scrap dealers and others who purchase the stolen catalytic converters.

Penalties would be significantly enhanced for the purchase of catalytic converters unless the buyer complies with a number of new requirements to document the seller’s legitimate possession of the part.

For our part, we have been trying to spare repair shops additional burdens for handling and disposal of catalytic converters they come by during the course of normal repair and maintenance of customer vehicles. The idea is to develop language which would exempt shops from any additional recordkeeping requirements for disposal of these materials.

Finally, we have been engaged in discussions with the Insurance Federation of Minnesota on some claims practice changes. We do not expect them to result in legislative action this year, but the discussions will allow us to refine our arguments for use in future legislative sessions.

The first issue relates to parts procurement. Insurers routinely call for repair shops to purchase parts for the lowest price that can be found, regardless of the vendor’s location. There has been no consideration for the quality of parts or the delays and other difficulties that arise if the parts are not as advertised and need to be returned.

AASP-MN has been arguing that insurers should be required to pay a reasonable market price based on the parts available within a 150-mile radius of the shop, allowing shops the opportunity to work with local vendors that they have built a business relationship with over time. We have argued that this change would be beneficial to repair shops, consumers and insurers as it would reduce cycle time for vehicle repairs, which is in everyone’s interest.

This is a fight we will have to continue.

The other issue we have been examining is how to expedite the final claims settlement. The Insurance Federation has shown some movement on this front. We are working with them to develop some proposed language regarding the timeline for processing supplements so that the total cost of repairs can be agreed upon before the vehicle leaves the shop.

Committee deadlines preclude advancing this measure during the 2021 session, so we will have to wait for the legislature to reconvene in 2022 to move this issue forward.

We will continue working on all of these issues and will report progress at the Capitol in the next edition of AASPMN News.

AASP-MN News

AASP-MN News

April 2021 | 7

LOCAL NEWS AASP-MN Announces 2021-2022 Board of Directors

April marks the beginning of service for the 2021 – 2022 AASP-MN Board of Directors. The Alliance is pleased to welcome new board members Travis Doyle (Arrowhead Auto Body, Duluth) and Mike McLynn (Automotive Electric, Grand Rapids). They join other members of the Board, which include: • Tom Archambault, BLVD Autoworks, St. Anthony – President • Matthew Feehan, Fix Auto, Brooklyn Park – Immediate Past President • Jesse Jacobson, Heppner’s Auto Body, Woodbury – Secretary/Treasurer • Loren Feldkamp, Lube-Tech & Partners, St. Paul – Associate Division Director • Lee Schlosser, Autoworks Collision Center, Rockford – Collision Division Director • Jeremy Nordgren, Nordgren Automotive, Medina – Mechanical Division Director • Tony Newman, Dale Feste Automotive, Hopkins – Mechanical Seat AASP-MN also extends a sincere thank you to this year’s outgoing board members: • Randy Miller, Collision Specialists, Austin • Carl Thomas, Lancer Service, St. Paul Volunteers are the heart and soul of the Alliance and we appreciate the leadership and commitment of these dedicated members.

The 2021-22 Board will be recognized at the AASP-MN Annual Meeting & Leadership Conference on May 20 at Nicollet Island Pavilion, Minneapolis.

26th Annual AASP-MN Golf Outing Announced

The 26th Annual AASP-MN Golf Outing is a go! The event will be held Wednesday, June 16, 2021 at Majestic Oaks Golf Club in Ham Lake. All collision repair and auto service industry professionals and suppliers are invited to attend the event to enjoy a day of golfing and socializing with industry peers.

Play will begin at noon, followed by dinner (under a tent outdoors) and an awards presentation. The cost to participate is $100 per golfer or $400 per foursome. Golf holes are also available to sponsor for $350 each.

For additional information, see page 18 or visit the association’s website, aaspmn.org. You may also email the Alliance office at aasp@aaspmn.org or call (612) 623-1110.

Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's college-level automotive service and collision repair programs and, ultimately, into industry workplaces.

Governor Walz Announces 2021 Youth Skills Training Grants

Governor Tim Walz recently announced the 2021 Youth Skills Training (YST) grants — a total of 11 partnerships across the state to develop and implement paid-learning opportunities for students 16 years of age and older. The automotive program at White Bear Lake High School was among the recipients.

The school’s Career Pathways program, titled “Training Tomorrow’s Technicians”, will offer a variety of paid, experiential and training opportunities for high school students wanting to pursue a career in the automotive and transportation systems industry. AASP-MN and its MNCARS (Minnesota Careers in Auto Repair & Service) initiative will be among several industry partners in the YST collaboration.

In 2020, MNCARS “adopted” the White Bear Lake High School automotive program to provide enhanced support and mentoring during the year. The program, overseen by Derek Doescher, received MNCARS/industry support in the form of multimeters, motor oil, wheel weights and other consumable supplies.

Doescher commented, “We could not be growing our program like we are without the assistance from MNCARS and our local industry. We have already taken leaps and bounds to improve the education the students receive.”

“Youth Skills Training grants give Minnesota students hands-on training in the high-demand fields of advanced manufacturing, agriculture, automotive, health care and information technology,” said Governor Walz. “Our state needs talented professionals in these high-growth fields, and these innovative partnerships create career pathways for younger Minnesotans while powering our future.”

Grants can be used to create programs, recruit students and employers, provide training, transport students and pay for student certifications.

Thank You 2021 Sponsors!

Platinum Sponsors Fix Auto LKQ Minnesota Lube Tech & Partners Gold Sponsors AASP National Auto Value Parts Stores/APH

Axalta Coating Systems CBIZ FinishMaster Podium PPG Automotive Finishes United Fire Group

Bronze Sponsors C.H.E.S.S. Twin Cities Auto Glass

Leadership Conference Vendor Sponsors 1 Collision Network 3M Automotive Trades Division Dentsmart PDR

Take advantage of the resources in the MotorMouth toolbox at https://carcareers.org/ motor-mouth/. Get out and get active in your local community promoting industry careers!

8 | April 2021

Silver Sponsors aaa Auto Parts AmeriPride Services Colonial Life Enterprise Rent-a-Car O’Reilly Auto Parts Single Source Sherwin Williams Suburban Chevrolet

AASP-MN News

Two Great Companies.

One Great Program. ®

®

AASP-MN News

April 2021 | 9

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AASP-MN News

Thursday, May 20

Nicollet Island Pavilion | 40 Power Street | Minneapolis, MN 55401

AGENDA AT A GLANCE 11:00am

Registration Open

11:30am Pivot! Building Accountability Into Your Life & Organization,

Lunch & Annual Meeting

presented by Sam Silverstein, Sam Silverstein Enterprises 2:00pm

ADAS - Are You Ready? presented by Jason Bartanen, Collision Hub, & Alliance Member Experts

3:30pm

THRIVE! Turning Uncertainty to Your Competitive Advantage presented by Meridith Elliott Powell, MotionFirst

4:30 – 6:00pm

On-Demand Virtual

Vendor Showcase & Social Hour Know Your Numbers: Marketing KPIs presented by Kim Walker, Shop Marketing Pros

On-Demand Virtual

Prove It! File Documentation for Profit presented by Kristen Felder, Collision Hub

On-Demand Virtual

Top 10 Front Counter Mistakes & How to Avoid Them presented by Rick White, 180 Business Solutions

COVID-19 Disclaimer: By registering to attend this event, attendees acknowledge and understand that participation includes possible exposure to and illness from infectious diseases including but not limited to COVID-19 and knowingly and freely assume the risk of injury, harm and loss even if arising from the negligence, fault or conduct of AASP-MN, its employees, agents and representatives. Attendees agree to comply with all COVID-related procedures that may be implemented by AASP-MN and the event venue, including, but not limited to, mask-wearing and social distancing requirements and restrictions on certain activities that carry higher COVID-related risk, in order to protect as much as possible the health and safety of all event attendees.

AASP-MN News

April 2021 | 11

AASP-MN 2021 ANNUAL MEETING & LEADERSHIP CONFERENCE After a challenging year, the Alliance is looking forward to bringing our members back together again for a day to learn, share and celebrate your resilience! And while the event might look a little different, what won’t change is the ability to gain knowledge and connect with likeminded automotive professionals that can help position you for success and move your business forward. Rest assured, with vaccinations underway and the appropriate protocols in place, we are confident that we can safely host this event and deliver a conference experience more valuable than ever before. We can’t wait to see you!

11:30AM: OPENING KEYNOTE (LUNCH & ANNUAL MEETING) Pivot! Building Accountability Into Your Life and Your Organization Presented by Sam Silverstein, Sam Silverstein Enterprises Sponsored by CBIZ, Lube-Tech & United Fire Group In this high energy keynote presentation, international consultant, author, and speaker Sam Silverstein will challenge how you think. Your ability to be resilient is not based on changing what you do. It is forged by changing how you think. Sam will address the Three Big Questions™ that will allow you to reframe your perspective, maximize your potential, and improve your business and your life.

Build accountability into your organization and its culture.

Continue to excel in tough times and accelerate your prosperity moving forward.

2:00PM: ROUNDTABLE DISCUSSION ADAS – Are You Ready?

Presented by Jason Bartanen, Collision Hub & Alliance Member Experts Sponsored by Fix Auto Maintaining and repairing ADAS-equipped vehicles is a game-changer for the auto service and collision repair industry. Virtually all of the vehicles coming out on the market have some sort of ADAS capabilities. This session will lead you through a series of exercises that will offer insight about how ADAS identification and recalibration is essential to performing common jobs that come into independent repair shops every day and help you determine what level of ADAS repair is best suited for your business.

3:30PM: CLOSING GENERAL SESSION THRIVE! Turning Uncertainty to Your Competitive Advantage Presented by Meridith Elliott Powell, MotionFirst Sponsored by AASP National, LKQ Corporation, & PPG Automotive Finishes Competitive, challenging and constantly changing – that is today’s marketplace! To grow and compete you need a new perspective and a new approach to sales, marketing and business growth. In this high-energy, power-packed session, Motivational Speaker Meridith Elliott Powell shares the innovative strategies you need to redefine disruption, put you in the driver’s seat, and turn uncertainty to your competitive advantage.

Meridith will reveal a powerful methodology for what it takes to navigate change, find opportunity in crisis, and move from reacting to change to driving it. She’ll walk you through the steps you need to strategically move forward,

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proactively prepare for disruptions, stand out from the competition, and dominate your marketplace. You’ll leave this session with a personal strategy that ensures you have what you need to stay razor-like focused, highly flexible and ready to turn uncertainty to your competitive advantage.

VIRTUAL BREAK-OUT SESSIONS Access to all break-out sessions is included with conference registration and will be available on-demand from May 10 – June 10. Each of the speakers will host a live Q & A session during the week of June 14th for attendees to ask questions and share ideas about the content in real-time.

Know Your Numbers: Marketing KPIs (Coll. & Mech.)

Presented by Kim Walker, Shop Marketing Pros Sponsored by Axalta Coating Systems & Podium You know your average repair order, average car count, profit margins, break-even and more. But do you know the marketing key performance indicators that can verify if your marketing is working?

In this session, Kim Walker - a former shop owner - will teach you the important marketing figures you should be paying attention to. We’ll address: • What are the KPIs for marketing?

• Which tools to use to find those numbers quickly and easily • How to use those numbers to adjust your marketing • When to check in on these important figures You’ll leave this session armed with the knowledge you need to determine if your marketing is working and how to pivot, if needed.

Prove It! File Documentation for Profit (Collision) Presented by Kristen Felder, Collision Hub Sponsored by FinishMaster Understanding what documentation is required for the repair and what documentation is required for proper payment is fundamentally two separate things for collision repairers. Failure in either or both can have catastrophic consequences. In this session, we’ll explore the purpose of documentation, what forms to use when and how to collect and store documentation separate from your estimating systems.

Top 10 Front Counter Mistakes & How to Avoid Them (Mech.)

Presented by Rick White, 180 Business Solutions Sponsored by Auto Value Parts Stores/APH This course reviews the top 10 mistakes advisors typically make in a selling situation and in a fast-paced, fun way shows you what you can do to avoid them! The class will combine instruction and stories to showcase each mistake.

At the end of each section, there will be an easy-toimplement action list to avoid these common pitfalls.

This class teaches you how to: • Identify the most common mistakes made on the front counter every day • Discuss best practice responses for each mistake • Use tools that will be provided in these situations to guarantee success

AASP-MN News

AASP-MN 2021 ANNUAL MEETING & LEADERSHIP CONFERENCE 4:30-6:30PM: VENDOR SHOWCASE & SOCIAL HOUR Visit with industry suppliers and make some new contacts!

Catch up on the latest and greatest in products and services and get answers to questions you haven’t had time to ask.

• Door prize drawings throughout the day (compliments of participating sponsors) • Grand prize drawing at 6:00pm (conference attendees automatically registered – must be present to win!)

MEETING VENUE

Award-winning Nicollet Island Pavilion is a premier venue in Minneapolis, rich with charm and history. The exposed brick walls and tall industrial ceilings provide an open atmosphere with tons of character. Nestled on the Mississippi Riverbank, the Nicollet Island Pavilion has the best views in town of the Minneapolis bridges and skyline.

PRICING

Registration includes lunch, social hour & vendor showcase & access to all virtual break-out sessions, available on-demand from May 10 – June 10.

MEET THE SPEAKERS SAM SILVERSTEIN is the former owner of manufacturing and distribution companies. He currently writes, speaks and consults with audiences around the globe and teaches them to think differently, work with renewed purpose and achieve record-breaking results.

JASON BARTANEN is the Director of Industry Relations for Collision Hub, where he leads the organization’s technical relationships with vehicle, tool, equipment, product and material manufacturers.

Prior to his role at Collision Hub, Bartanen was the Director of Industry Technical Relations at I-CAR, where he began his career in 1996 as a Technical Writer.

MERIDITH ELLIOTT POWELL is a business growth expert with a background in corporate leadership and sales. She is a Master Certified Strategist, Executive Coach and Certified Speaking Professional, a designation held by less than 12 percent of professional speakers. She has also published more than six courses for LinkedIn’s prestigious education networks.

EARLY BIRD PRICING (before 5/6/21): $195 Member/$225 Non-Member ea.

STANDARD PRICING (after 5/6/21): $225 Member / $250 Non-Member ea.

REGISTRATION FORMS ARE AVAILABLE ONLINE AT AASPMN.ORG

KIM WALKER is a former shop owner and automotive industry veteran. After closing the shop in 2008, she fell back on her experience in sales and marketing and started a full-service marketing agency with her husband, Brian.

KRISTEN FELDER is the CEO of Collision Hub. She is recognized as an industry leader with a lifetime of experience in both the collision repair and insurance industries.

RICK WHITE has been in the automotive and coaching industries for more than 30 years. He is the founder and lead coach for 180BIZ, a training and business coaching company and an AMI-approved training instructor.

Cancellations must be received no later than 5/6/21 in order to qualify for a full refund.

After 5/6/21 no refunds will be issued and no-shows will be billed.

AASP-MN News

April 2021 | 13

NATIONAL NEWS AASP, ASA, SCRS Define Scanning, ‘Qualified’ Tool, Personnel Courtesy of Repairer Driven News, March 8, 2021 On March 5, the three national collision repair trade groups released a position statement narrowly defining both the scanning operation and what constitutes a “qualified scan tool.”

The document by the Alliance of Automotive Service Providers, Automotive Service Association and Society of Collision Repair Specialists also describes what the operation would look like on an estimate and outlines knowledge that “Qualified Scanning Personnel” should have.

Scanning is simply “A mechanical operation to connect a qualified diagnostic scan tool into an OBD-II port or other communication ports in order to retrieve all Diagnostic Trouble Codes (DTC)s using the most current, available OEM information to ensure a proper and safe repair.”

Period. Everything else is separate, according to the trade groups.

“All other procedures necessary to correctly and safely identify and address a vehicle’s electronic system faults or Diagnostic Trouble Codes (DTC)s are considered additional operations and not included in the scanning operation,” AASP, ASA and SCRS wrote. (Emphasis original.)

“ADAS Calibrations”; “Prepping the vehicle for a scan”; “Researching, Verifying and Documenting Manufacturers’ Data”; “Systems Initialization”; “Systems Programming”; “Test driving”; and “Vehicle Diagnostics” were among the items which would be separate operations, according to the three trade groups.

From an estimating perspective, the act of scanning represents a “necessary and not-included operation” which could appear on a repair order “with either a fixed cost, in labor hours and/or set dollar amount.”

Either type of line item would involve “(a) reasonable and necessary amount that may vary depending on year/ make/model and scan tool used.”

The position also holds that only “OEM approved” scan tools count as qualified ones.

Some OEMs will approve tools other than their factory devices, while others only permit their own technology to be used on their vehicles. It’s also important to note that OEM approval of a tool might only qualify under specific parameters, such as the device running the automaker’s

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official software.

Under the AASP, ASA and SCRS position statement, a qualified scan tool is “A device approved by the vehicle’s manufacturer (OEM) to provide a repair technician access to the status of the vehicle’s sub-systems.

OEM approved scan tools are specific to each OEM and have the complete suite of capabilities as determined by their service engineering groups…

“Scan tools are manufactured in a variety of hardware and software configurations, including PC/laptop based software application tools connected with a vehicle’s communication interface, to handheld (embedded) tools with built in interfaces and software.”

Qualified devices would be “Used to query, display and document all vehicles’ control system networks (through Security Gateways if applicable)” and must identify all diagnostic trouble codes and electronic control units. The tool must also produce a report.

As far as the person doing the scanning, the position statement says a qualified worker “should be familiar with: • Scan tool operation • Vehicle specific set-up operations • Adding battery support • Researching vehicle manufacturer repair procedures • Diagnostic Code Interpretation (Minor formatting edits.)

“We feel that we hit the mark with the valued input and support of SCRS and AASP,” ASA Collision Division Director Mike LeVasseur said in a statement. “This should prove to bring a more united clarity when writing, negotiating and repairing the complex safety systems in today’s vehicles.”

www.langmarketing.com Longer Vehicle Ownership Impacts Repair Market New cars and light trucks are being kept much longer by their original buyers than ever before. Consumers currently keep new vehicles an average of 83 months (nearly seven years).

Longer new vehicle ownership will increase the repair and maintenance opportunities of dealers, who can leverage this extended relationship with original buyers into additional

AASP-MN News

bay business. The impact of COVID19 on the new vehicle market during 2020 and 2021 will further extend the initial ownership period, presenting marketing challenges to independent (non-dealer) repair outlets.

Six Major Takeaways: • Higher new vehicle prices, extended vehicle financing periods and longer vehicle new design intervals are combining to encourage many new car and light truck buyers to keep their vehicles longer than ever before.

• The plunge in new vehicle volume resulting from the 2008 Great Recession forced many dealers to expand their service bay business to an older mix and expanded range of vehicle nameplates.

• Today, buyers retain their new cars and light trucks more than two full years longer than the typical ownership cycle of new vehicles in 2008, a 50 percent increase.

• With new vehicle buyers now keeping their vehicles an average of 6.9 years, dealers can leverage this extended relationship with the original buyers to attract vehicles entering the repair-age sweet-spot (six to 10 years old) into their bays.

• Lower new vehicle sales in 2020 show that car and light truck buyers are keeping their vehicles longer than ever before, while, at the same time, prompting dealers to focus attention on their service bays to generate profits.

• Independent (non-dealer) service outlets must recognize that the changing vehicle retention patterns of new car and light truck buyers are enabling dealers to be stronger competitors in servicing light vehicles, especially those in the repair-age sweet-spot (six to 10 years old).

Nameplate Age Gap Drives Product Differences The age gap is widening between the domestic and foreign nameplate segments of the light vehicle population in the U.S. The changes in annual new vehicle sales and nameplate mix over the past 12 years have shifted the average age growth of vehicles into overdrive, especially among domestic nameplates. At the beginning of 2021, domestic nameplates were 2.6 years older in average age than foreign nameplates.

AASP-MN News

April 2021 | 17

Fees Include: Fees Include: • 18 Hole Green Fees •• 18 Hole Green Fees Golf Carts •• Golf Carts Prizes •• Prizes Social Hour & Dinner •• Social Hour & Dinner Contests • Contests ⇒ Closest to the Pin ⇒ ⇒ ⇒ ⇒ ⇒ ⇒ ⇒

Name:

Closest to the Pin Longest Putt Longest Putt Longest Drive Longest Drive and MORE! and MORE!

th th Annual AASP-MN 26 26 Annual AASP-MN Golf Outing Golf Outing Wednesday, June 16, 2021 Wednesday, June 16, 2021 Majestic Oaks Golf Club Majestic Oaks Golf Club 701 Bunker Lake Blvd.

701 Bunker Lake Blvd.

Ham Lake, MN 55304 Ham Lake, MN 55304

Note: Note: New Location!

New Location!

Four Person Scramble Four Person Scramble Check-in - 11 - 11:30 am Check-in - 11 - 11:30 am 12pm - Shotgun Start 12pm - Shotgun Start

$100 per golfer/$400 per team $100 per golfer/$400 per team

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AASP-MN 26th Annual Golf Outing Registration AASP-MN 26th Annual Golf Outing Registration

June 16, 2021 – Majestic Oaks Golf Club June 16, 2021 – Majestic Oaks Golf Club

Name: Address: Address: City: City: Phone: Phone:

st 1st Player: 1nd Player: 2nd Player: 2rd Player: 3rd Player: 3th Player: 4 Player: 4th Player:

Fax: Fax:

Company: Company:

_Company: _Company: Company: Company: Company: Company: Company: Company:

Zip: Zip: Email: Email:

_ _

___________________________________ ___________________________________

Registration

Registration Deadline June 5 Payment Options: Payment Options: Deadline June 5 _____Check enclosed. Payable to AASP-MN

_____Check enclosed. Payable to AASP-MN _____Credit card (Visa, MasterCard, Discover & American Express accepted) _____Credit card (Visa, MasterCard, Discover & American Express accepted)

Credit card #___________________________________________Expires___________CVC #_________

Credit card #___________________________________________Expires___________CVC #_________

Billing address:________________________________________________________________________

Billing address:________________________________________________________________________ *NOTE: We add a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards.

Surcharge does not apply to debit cards.

Return to - AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN 55113 Return to - AASP of Minnesota, 1970 Oakcrest Ave., Suite 102, Roseville, MN Phone (612) 623-1110 - Fax (612) 623-1122 – email: aasp@aaspmn.org 55113 Phone (612) 623-1110 - Fax (612) 623-1122 – email: aasp@aaspmn.org 18 | April 2021

AASP-MN News

FEATURE

Hope for Heroes: Shops Help Veterans Get Back on the Road

by Joel Gausten The past year has been a time of hardship for many, but it has been particularly difficult for our military veterans.

Faced with financial and logistical struggles that have only increased during the pandemic, many vets have been forced to forego needed vehicle maintenance and repairs. This often prohibits them from having safe transportation to perform essential tasks and fulfill employment obligations.

Fortunately, a growing number of shops from the AASP-MN community have stepped up to help.

Late last year, AASP-MN Mechanical Advisory Committee member Dan Gleason (Pro-Tech Auto Repair, Corcoran) encouraged the association to put the call out to members to do what they could to support the Minnesota Assistance Council for Veterans (MACV), a non-profit organization that has been helping veterans and their families defeat homelessness and other life crises for more than 30 years. For Gleason (who also regularly volunteers for the veterans support organization Hues for Heroes; facebook.com/HuesForHeroes), being active with MACV enables the Pro-Tech Auto Repair team to lift the burden of vehicle repair and maintenance off the shoulders of American heroes so they can focus on “real things that matter” – employment, housing and everyday living.

“Car maintenance, getting an oil change and anything like that is the last thing on Earth that these veterans are going to want to deal with.”

Gleason adds that MACV is always in need of industry members who can provide services ranging from doing oil changes and replacing light bulbs to working on vehicles in need of major TLC.

The team at Pro-Tech Auto Repair (above) recently worked on a Dodge Grand Caravan (top right) for a veteran in need.

Steve King, operations manager for Fix Auto’s Brooklyn Park and Maple Grove locations, answered AASP-MN's call and jumped at the chance to help heroes in need. Earlier this year, King and his crew (along with help from TGK Automotive in Brooklyn Park and LKQ) repaired a 2014 Ford Taurus that had been donated to MACV for a veteran’s use.

“My dad and all my uncles were in the service,” he says.

“I have a passion for helping the veterans and thanking them for their service. I do whatever I can to go above and beyond to make sure we take care of them and provide them with something they need to help with their lives.”

Getting involved in MACV has provided Fix Auto with a new source of activity and high morale during COVID-19.

“It’s not hard for us to do it, and if the impact serves people within our community, we’d be happy to do so,” comments Fix Auto Franchise Partner Matthew Feehan, immediate past president of AASP-MN. “We have a little more time than we have normally with fewer cars driving on the roads and fewer customers, so we wouldn’t be opposed to doing this again.”

In addition to providing housing assistance and legal services to its clients, MACV has an employment team devoted to placing veterans – including those who could have served as mechanics in the military – with businesses that can help them get back into the workforce.

“Employment is one of the biggest barriers we see from our clients,” MACV Operations and Property Manager Nate Martineau explains. “A lot of that has to do with them not having a vehicle or the means to purchase or fix one to get to work. Our employment team really works with the veterans and shops to get their vehicles repaired so they are able to get to a job and start earning a steady income to get back on their feet again. We appreciate AASP-MN’s work to facilitate the connection between its member shops and MACV when a need arises.”

For more information on the Minnesota Assistance Council for Veterans (MACV), please contact MACV Employment Supervisor Ryan Schaefer at rschaefer@ mac-v.org or (612) 358-2729.

AASP-MN News

April 2021 | 19

COMPLETE HEALTH, ENVIRONMENTAL AND SAFETY SERVICES (C.H.E.S.S.)

Toolin' Around (Part Two)

by Janet L. Keyes, CIH and Carol A. Keyes, CSP

Editor’s note: Last month, we went over the first two safety requirements for keeping your technicians, tools and shop safe. Here is part two.

Electrical tools must be grounded or double-insulated.

Grounded tools have a three-prong plug. If the tool is double-insulated, its plug will have only two blades, but the tool will be marked as double-insulated or will have a box within a box symbol. Grounded tools help prevent their users from getting shocked – they provide a better path to ground than the human body. Double insulated tools have all electrical parts isolated from the outside non-conductive case. If the wiring shorts, the user will not be shocked.

Keep guards in place and correctly adjusted. The most common violations we see are on bench grinders.

The grinding wheels are usually mounted with the required blotters (compressible washers that go between the wheel and the flanges) and with the guard that goes around 75 percent of the wheel. But work rests are often dropped down or not adjusted to within 1/8-inch of the wheel. And it seems that few people know to adjust the tongue guard at the top of the wheel. That has to be within 1/4-inch of the wheel. The work rest keeps the work piece from being sucked into the wheel. The tongue guard protects the user from sparks and from shrapnel if the wheel explodes.

The other common violation we see is lack of guarding on hydraulic shop presses. When a bearing has tons of

20 | April 2021

pressure put on it, it can burst and send fragments out toward the user. People have been killed by that. But these presses usually do not come with guards. That does not let you off the hook. It isn’t difficult to fabricate a guard to protect the user against the ejection of parts.

Follow the manufacturer’s instructions. Have you read the manual for your bench grinder? One of the instructions it will give is to ring test a new wheel before it is installed. To do that, tap the wheel about a half inch from the edge with something nonmetallic. If you hear a dull thud, the wheel is damaged and must not be used. Damaged or incorrectly mounted grinding wheels can explode, sending chunks flying out at speeds above 60 miles per hour. The guards, if correctly adjusted, will help contain the shrapnel. But preventing a wheel from exploding is safer than containing it.

Minnesota explicitly requires you to follow the manufacturer’s instructions. If you want to use a screwdriver as a crowbar and want to comply with OSHA standards, you either need the manufacturer’s written approval or need the okay of someone who can evaluate that use “in accordance with accepted engineering requirements.” Think that is overreach? In 2017, an employee in St. Paul punctured a car tire with a knife. The tire exploded, sending the knife into the worker’s neck. The worker was injured badly enough to require hospitalization. The company received a $3,000 citation for that.

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OSHA has very few specific rules for tools. Here are a few: • If you are going to use compressed air for cleaning, you need to have effective chip guarding so particles don’t fly at the user. The employee must wear appropriate personal protective equipment. The pressure at the tip of the air blow gun must be less than 30 psi if the gun is put against a solid surface. The purpose: to prevent back pressure buildup (causing the air hose to burst or to fly around) if the nozzle is blocked. Air guns can be designed with pressure relief ports or with solid tips (so the air comes out of multiple orifices just behind the tip).

We have seen air guns marked as OSHA compliant only if the air line pressure is 30 psi or less. It’s rare for anyone to reduce the air line pressure that much.

Instead, you need to require employees to use air guns that will reduce pressure if deadheaded.

• Pneumatic tools need to have retainers so the tool will not come off unexpectedly. The air hose and connectors must be suitable for the pressure and conditions of use.

• Jacks need to be marked with their load limit. They cannot be overloaded. They must not be raised too high. And once the load has been raised, it needs to be blocked or otherwise secured so the load is kept raised even if the jack loses pressure.

Jacks need to be inspected for damage at least every six months. If they are damaged, they need to be marked or tagged as out of service and not used until repaired.

Those are straightforward precautions for jacks.

Notice, though, that one of the most important parts of using a jack safely, positioning it correctly, isn’t mentioned in OSHA standards. OSHA just doesn’t cover everything.

Misuse of tools can damage the tool, damage what you are trying to repair and seriously damage the user. Require your employees to use their tools correctly and to keep them in good condition. That will make their job easier and will keep them safer.

For more information, contact Carol Keyes at carkey@ chess-safety.com or (651) 481-9787.

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A-Con Recycling doesn’t recondition, fix or sell bumper cores WHAT WE DO: Recycle plastic bumpers

ESTIMATING TIPS CCC and Mitchell: Wheel R/I Not Included in Bumper Labor Time - CCC and Mitchell have confirmed that labor to R/I wheels to gain access for bumper removal is NOT INCLUDED. It’s important to always reference the specific vehicle chapter footnotes to verify if any specific operations are included.

Audatex may or may not include wheel R/I labor. Always reference the estimate labor report.

CCC DEG Inquiry 17764 “Estimated Release Date: Closed Proposed Resolution: MOTOR stated: After review of your concern, the R&I of Wheel is “Not Included” with Overhaul of Front Bumper.”

Mitchell DEG Inquiry 17360 “Proposed Response Text: Thank you for your inquiry, Per P-Page for front and rear bumpers, removing and installing the wheel has not been factored into the R&I bumper labor allowance. Inner fender liners and wheel opening moldings are not included. It would be noted if they were.”

All Three Estimating Systems: OEM Required Safety Inspections – OEM specific safety inspections may be a required procedure and are NOT INCLUDED in all three estimating system published labor times.

Examples of “Safety Inspection” operations that cannot be verified by scanning could be: • Measure steering column to confirm it has

not collapsed; • Physical seat belt retractor test; • Seat frame diagnosis for twisting and/or binding; • Physical SRS component inspection.

In DEG Inquiry 12928, MOTOR states, “After review of the concern, ‘Vehicle Safety Inspections’ are not listed in the MOTOR Guide To Estimating and is not an included operation.”

The Audatex DBRM section 4-2 Labor Exclusions page 43 lists, “Diagnosis and testing of electronic components or systems (e.g., airbags)” under NOT INCLUDED. The Mitchell CEG section on Labor General Information > Additions to Labor Times identifies “Time to aim/calibrate/diagnose/ re-set/scan or test.”

Always reference OEM repair service information for the latest and most up-to-date procedures for any recommended and/or required inspections and repairs needed.

Audatex: Prime and Block Not Included for Non-exposed Inner Structure Panels – In DEG Inquiry 17915 the response from Audatex states, “Prime and Block operations are only included for exposed welds on exterior panels.”

An example would be replacing inner structure items or frame rail sections.

Audatex users may find this confusing when

referencing Audatex DBRM page 150, Section 4-4 Refinish Guidelines: “Feather/Prime/Block - Audatex recognizes that Feather/Prime/Block are required operations when replacing welded-on panels.

Time to perform this operation is included in the Audatex time for welded panel replacement in the seamed areas, to bring the panels to the condition of a new, undamaged panel for the purpose of refinish.”

In summary, Prime and Block is only included on exterior weld-on panels, such as a quarter panel installed at the OEM-designated seams or exterior aperture panels replaced at the welded seams.

All Three Systems: Additional Preparation Stone Guard & Textured Areas – Some vehicles may come from the OEM with chip guard/stone guard applied to the rocker areas under the painted areas. There may be instances where a repair may only need to refinish or blend over the textured areas.

Refinish times in all three estimating systems do not account for any additional labor that may be needed to properly prep the textured areas with peaks and valleys in the texture.

Any additional labor to bring the panel to “new and undamaged condition” would be an “on-the-spot evaluation.”

DEG Inquiry 18007 response from all three IPs: Mitchell Please reference the following from the Refinish General Information section of procedure 28. Refinish times in this Guide pertain to NEW, UNDAMAGED PARTS. The steps required for refinishing a repaired and/ or used panel may vary from those required for a new panel depending on the condition of the repaired and/or used panel.

CCC/MOTOR After review of your concern, the extra prep time for the area with stone guard would need to be an “On the Spot Evaluation” mutually agreed upon by estimators.

Audatex We have reviewed the current information for the stone guard. Per the database reference manual refinish exclusions, the stone guard is not included in Audatex refinish times. The database reference manual also states that the removal of protective coatings, or other materials impeding replacement, R&I, or refinishing of parts is not included. No change warranted at this time.

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website, DEGWEB.ORG.

22 | April 2021

AASP-MN News

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AASP-MN Associate Member Directory 1 Collision Network – Milwaukee, WI 3M Center – St. Paul, MN aaa Auto Parts – Rosemount, MN aaa Auto Parts – East Bethel, MN AASP-MN BankCard Program – Minnetonka, MN A-Con Recycling/A-Condition Wheel Service – Rosemount, MN Action Auto Parts of St. Paul, Inc. – St. Paul, MN AkzoNobel – No. St. Paul., MN Aramark – Minneapolis, MN American Glass & Mirror, Inc. – Prior Lake, MN Arcon Solutions, Inc. – St. Paul, MN Assessment Associates International – Minnetonka, MN Auto Color & Industrial Supply, Inc. – St. Joseph, MN Auto Nation Parts Department – White Bear Lake, MN Auto Plus Auto Parts – Hopkins, MN Auto Plus Auto Parts – Lexington, MN Auto Plus Auto Parts – Bloomington, MN Auto Plus Auto Parts – Brooklyn Park, MN Auto Value Parts Stores – St. Cloud, MN Auto Value Parts Stores/McClard & Associates – Hopkins, MN Automotive Recyclers of MN – Fridley, MN Automotive Training Institute – Linthicum, MD Autoshop Solutions – Apex, NC AutoZone – Memphis, TN Axalta Coating Systems – New Richmond, WI BASF Corporation – Savage, MN Benco Equipment – St. Cloud, MN Blue Rock Refinishing Solutions, LLC – Roseville, MN Boulay Financial Advisors, LLC – Minneapolis, MN Buerkle Honda – White Bear Lake, MN C.H.E.S.S. – West St. Paul, MN CARS Cooperative – Perkins, MN CBIZ – Minneapolis, MN Cintas – Minneapolis, MN Colonial Life – Princeton, MN Dent Impressions – Rogers, MN Dentsmart – Isanti, MN Dorman Products – Colmar, PA Elite Worldwide, Inc. – Rancho Santa Fe, CA Enterprise Rent-A-Car – Eagan, MN Factory Motor Parts – Eagan, MN FinishMaster – Fridley, MN FinishMaster – St. Cloud, MN FinishMaster – Duluth, MN Fix Auto – San Diego, CA Heartman Insurance – Fairbault, MN Heartthrob Exhaust – Litchfield, MN 24 | April 2021

IDENTIFIX – Roanoke, TX Johnson Supply Co. – Duluth, MN Kukui Corporation – Roseville, CA LKQ - Keystone Automotive – Fridley, MN LKQ – Minnesota – Albert Lea, MN LKQ - Viking Auto Salvage – Northfield, MN Lube-Tech & Partners – St. Paul, MN Maguire Agency – Roseville, MN Mark’s Towing, Inc. – Eagan, MN Mitchell International – San Diego, CA Mitchell1 – Ellisville, MO Morrie’s Automotive Group – Brooklyn Park, MN Motor Parts & Equipment – Winona, MN NAPA Distribution Center – St. Louis Park, MN NAPA Distribution Center – Owatonna, MN O’Reilly Auto Parts – Brooklyn Park, MN PPG Automotive Finishes – Stillwater, MN PPG Automotive Finishes – Mitchell, SD PAMs Auto, Inc. – St. Cloud, MN Parts Dept. of Northfield / NAPA Auto Parts – Northfield, MN Podium – Lehi, UT Proven Force Clutch and U Joint – Maple Grove, MN Radco – Blaine, MN Radco – Burnsville, MN Radco – Duluth, MN Radco – Fargo, ND Radco – Oakdale, MN Radco – Sioux Falls, SD Radco – St. Cloud, MN Radco/Accessory Pro Warehouse – Baxter, MN SATA Spray Equipment/Dan Am Corp. – Spring Valley, MN Schmelz Countryside – Maplewood, MN Sherwin Williams Automotive Finishes – Andover, MN Single Source Inc. - Baldwin, WI – Baldwin, WI Single Source Inc. - Roseville, MN – Roseville, MN Single Source/National Coatings & Supplies – Maplewood, MN Smart Express – Burnsville, MN Southern Minnesota Auto Supply Co. – Rochester, MN St. Paul/Mpls. Wholesale Parts – Anoka, MN Straight & Square Distributing, LLC – St. Cloud, MN Suburban Chevrolet – Eden Prairie, MN Twin Cities Auto Glass – White Bear Lake, MN United Fire Group – Hugo, MN Valley Imports – Fargo, ND Wakeman Equipment Sales, Inc. – Brown Deer, WI Wipers & Wipes, Inc. – Brooklyn Center, MN Wirthco Engineering, Inc. – Edina, MN

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AASP-MN News

April 2021 | 25

CASH IN ON YOUR MEMBERSHIP BENEFITS!

The Partner You Need to Do Your Image Proud In the automotive service and collision repair industry, trust is earned.

You work hard to earn it from customers every day. When your business features branded work uniforms and floor mats, and clean restrooms and bays, customers trust that you’re doing things right. This helps you stand out from the shops down the street and keeps customers coming back.

Aramark offers AASP-MN members a towel, rug and uniform rental program with: • Discounted pricing • 10 percent annual rebate • Free installation • Free emblems • No deposits • And, no set-up charge With a uniform and facility care product program from Aramark, you’ll save:

• Time – Aramark will manage the details, so you don’t have to. A customer portal with online billing and payment adds convenience and ease.

• Space – Your Aramark representative will stock the exact quantities your business needs, leaving you with the extra shelf space.

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Local support keeps this program running smoothly. Aramark knows that service is more than just doing the job.

Excellent service is the result of going above and beyond—and earning your trust. That’s why you’ll see the same

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Great news! AASP-MN member pricing has recently been updated. The new pricing structure (you’re going to love it!) requires a contract renewal, so contact your Aramark representative right away to start saving even more.

AASP-MN MEMBER BENEFIT PROGRAMS PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cuttingedge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS CARS COOPERATIVE EMPLOYEE VOLUNTARY BENEFITS Contact: Stephenie Sheppard Colonial Life 405-547-4077 / membersupport@cars.coop Contact: Deb Ferrao Members receive discounts on a variety of products and 612-600-4135 / deb.ferrao@coloniallifesales.com services they use every day! From discounts on paint or Tracy Bailey and rental cars to office supplies and phone services.

612-801-0139 / tracy.bailey@coloniallifesales.com Over 50 programs available!

Dedicated representatives can help members transform their benefit package with competitive rates, value INFORMATION PROVIDERS added services at no cost and complimentary legal Mitchell 1 document preparation service. Colonial Life has the Contact: Mitchell 1 Representative tools and flexibility to create a plan to fit everyone’s 888-724-6742 needs.

Mitchell 1 offers AASP members special discounts on the Mitchell 1 family of integrated software tools.

UNIFORM & LINEN SUPPLIES Aramark Mitchell International Contact: John Majchrzak Contact: Mitchell International Representative 612-670-4034/ majchrzak-john@aramark.com 800-238-9111 Discounted pricing to members on rental of uniforms, AASP members receive a 15% discount on any Mitchell entrance mats, shop rags, etc. Purchases are also RepairCenter TechAdvisor package. Visit ww.w.mitchell. discounted. Members receive annual rebate equal to 10% com/ products-services/collision-repair-shop-solutions/ of their business with AmeriPride/Aramark each year. cloud-estimating for more information.

CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

26 | April 2021

TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit.

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CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Nate Page 952-854-6551 / nate@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment.

BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discounted rates on printed business forms and calendars.

SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k).

BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Members receive a 20% discount on one-on-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments. Members also receive a 20% discount on monthly sales & management webinars as well as a 20% discount on all 180BIZ advisor training programs.

CUSTOMER SATISFACTION IS OUR TOP PRIORITY. PARTNERS OFFER DEDICATED WHOLESALE CALL CENTERS. OVER 50 DELIVERY VEHICLES WITHIN PARTNER NETWORK. ALL PARTNERS OFFER TECHNICAL SUPPORT FOR ASSOCIATE VEHICLES.

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