AASP-MN News July 2017

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July 2017

PLUS: • Mother Nature vs. Small Business • Night Out with the St. Paul Saints (pg. 13) www.grecopublishing.com

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CONTENTS AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. © 2017 All rights reserved. Cover image © www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

AASP-MN BOARD MEMBERS 2017 - 2018

Vol. 25 No. 7

ASSOCIATE DIVISION DIRECTOR’S MESSAGE ................................................4 A Common Sign: “Help Wanted”

by Dave Bock, AASP-MN Associate Division Director

LEGISLATIVE UPDATE........................................................................5 Legislature Effort to Preempt City Workplace Action Fails

by Kevin Walli, AASP-MN Lobbyist

PRESIDENT Wayne Watson

LOCAL NEWS..................................................................................6 23rd Annual AASP-MN Golf Outing Highlights

IMMEDIATE PAST PRESIDENT Greg Kasel, AAM

NATIONAL NEWS ............................................................................11

SECRETARY-TREASURER Will Latuff

AASP-MN NIGHT OUT WITH THE ST. PAUL SAINTS REGISTRATION ................13

COLLISION DIVISION DIRECTOR Bruce Tschida, AAM

DEG ESTIMATING TIPS ......................................................................14

MECHANICAL DIVISION DIRECTOR Carl Thomas ASSOCIATE DIVISION DIRECTOR Dave Bock COLLISION SEAT Matthew Feehan MECHANICAL SEATS Randy Notto, AAM Mars Overlee

COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) ..............17 Sounds Good

by Janet L. Keyes, MS, CIH and Carol A. Keyes, CSP

INSURANCE I.Q. ..............................................................................21 Mother Nature vs. Small Business CASH IN ON YOUR MEMBERSHIP! ........................................................22 Ameripride: The Partner You Need to Do Your Image Proud UPCOMING EVENTS

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER Thomas Greco (thomas@grecopublishing.com) SALES DIRECTOR Alicia Figurelli (alicia@grecopublishing.com) EDITORIAL DIRECTOR Joel Gausten (joel@grecopublishing.com) CREATIVE DIRECTOR Lea Velocci (lea@grecopublishing.com) EDITORIAL ASSISTANT Nick Fernandes (nick@grecopublishing.com) OFFICE MANAGER Donna Greco (donna@grecopublishing.com) www.grecopublishing.com

August 23, 2017 AASP-MN Night Out With the St. Paul Saints CHS Field St. Paul For more information, contact the AASP-MN office at 612-623-1110 or visit the Association’s website, www.aaspmn.org.

ADVERTISERS’ INDEX aaa Auto Parts ............................................................21 AmeriPride ................................................................20 Axalta Coating Systems..............................................IFC Buerkle Hyundai ........................................................8 CBIZ ..........................................................................OBC C.H.E.S.S. ..................................................................17 Choice Auto Rentals ..................................................19 Dentsmart ..................................................................11 FinishMaster ..............................................................8 Inver Grove Honda / Inver Grove Toyota ....................4 Jack McClard ............................................................20 Keystone ....................................................................15 Libson Twin City ........................................................12

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Maplewood Toyota ....................................................19 Meadowbrook Insurance ............................................OBC Mills Parts Center ......................................................16 Morrie’s ....................................................................15 Motorwerks BMW ......................................................IBC MPA ..........................................................................9 PAM’s Auto ................................................................8 Proven Force..............................................................18 Rosedale Chevrolet ....................................................16 Roseville Chrysler ......................................................16 Straight & Square ......................................................12 Toyota Group..............................................................10 United Fire Group ......................................................OBC

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ASSOCIATE DIVISION DIRECTOR’S MESSAGE

A Common Sign: “Help Wanted”

by Dave Bock AASP-MN Associate Division Director

Summer has arrived, along with the accompanying increase in employment signs and banners. “Help Wanted,” “Job Openings,” “Positions Available” and “Now Hiring” are some of the more common recruitment phrases that are posted on windows and buildings trying to attract new employees. Think about it from the standpoint of the person who is looking for an employment opportunity in our industry. Do they just want to be a “helper” at a “job” or “position” you have available? Maybe rephrasing these old standby slogans to Start Your Career Here or Earn & Learn would be more attractive to a prospective hire.

A store owner recently shared that his newest hire didn’t last the full day and had some great observations as to why this person told him “it wasn’t what he expected.” It was a very busy Monday morning when the shops are anxious to get the parts needed to begin repairing vehicles. This new employee wasn’t familiar with the store products and computer procedures, so he immediately became overwhelmed and lost confidence in the ability to professionally help the customer. In hindsight, some type of training orientation would have helped to make for a more

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comfortable transition on the first day. I’m sure everyone reading this article has tried the “on the job” indoctrination and had similar outcomes.

Even though the sign on the outside of the building might say “Now Hiring,” we need to have the mindset of “Always Hiring” in preparation for internal promotions, retirements and unexpected employee separations. This is another reason why the MNCARS initiative (www.carcareers.org) is so valuable to the AASP-MN membership in promoting automotive career opportunities to prospective technical college students and their parents.

Of course, it takes more than a great website to develop our future workforce. Your volunteer efforts are always needed and appreciated to carry this campaign to local high schools and automotive-related events like the World of Wheels and Back to the 50s.

Have a great summer!

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LEGISLATIVE UPDATE

Legislative Effort to Preempt City Workplace Actions Fails

by Kevin Walli, AASP-MN Lobbyist

In recent years, active City Councils and Mayors in cities across the country have increasingly sought to establish cityspecific requirements for sick and safe time benefits and minimum wage standards for all employees within their cities.

Minneapolis and St. Paul have stepped into this issue with both feet and other communities are examining what they might do.

According to Minneapolis City staff, this July 1 will be the effective date for the “Sick and Safe Time” ordinance. Staff indicates that there will be a gradual process for determining compliance. There is an expectation that there won’t be serious enforcement actions taken for some time – perhaps not until 2019.

As this issue goes to press, the City of Minneapolis is also considering a proposal to increase the minimum wage in the city to $15.00 per hour. It is expected that there would be a phase-in of this city minimum wage over a period of years. A final proposal is scheduled to be presented on June 28, with the full council voting on June 30th. Stay tuned…

In St. Paul, the new “Sick and Safe Time” ordinance establishes the following requirements: • Employees earn and accrue sick and safe time from the start of their employment.

• For every 30 hours worked, the employee begins to accrue one hour of sick and safe time.

• Employers must permit an employee to accrue up to 80 hours of earned sick and safe time.

• An employer with a paid leave policy or a combination of sick and vacation time may be able to provide this benefit in compliance with the “sick and safe time” rules.

• An employer is not required to provide financial reimbursement to an employee upon termination for earned “sick and safe time” the employee has not used.

The St. Paul ordinance is scheduled to go into effect on July 1 for employers with 24 or more employees. Implementation for employers with 23 or fewer employees is scheduled for January 1, 2018.

A number of business interests, led by the Minnesota Chamber of Commerce, expressed concern regarding the challenge companies will face as they seek to comply with city rules which establish different requirements in the various

communities where their employees may be working. The argument presented by the Chamber and others is that inconsistency in work rules across the state will be difficult and expensive to implement.

The Republican-led Legislature attempted on more than one occasion this year to pass legislation which would expressly preempt local government actions to establish work rules.

Specifically, the preemption proposals would have prohibited local governments from taking action on a number of issues including: • Setting a wage higher than the applicable state minimum wage rate.

• Requiring an employer to provide either paid or unpaid leave time.

• Regulating hours or schedule of work time that an employer provides to an employee.

• Requiring an employer to provide an employee particular benefits or terms of employment.

These provisions were placed in a couple of major pieces of legislation during the 2017 Legislative Session. Governor Dayton used his veto authority to take down the bills in which these provisions were included. The Governor argued that the state should not be asserting authority over local elected officials who are responding to their particular community interests.

Ironically, “local control” has been a consistent mantra on the Republican side, and now, the Democrats seem to be embracing that principle.

On the near-term horizon, this workplace action is pending only in the major cities of Minneapolis and St. Paul. We will continue to monitor developments in those cities to see what adjustments (if any) are made in the implementation phase. We will also continue to watch for action at the state level, which might temper or modify local ordinances affecting workplace requirements.

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LOCAL NEWS

23rd Annual AASP-MN Golf Outing Highlights On Tuesday, June 20, 132 golfers (a sell out!) and 23 sponsoring companies enjoyed a beautiful day golfing and socializing at the 23rd Annual AASP-MN Golf Outing at Keller Golf Course (Maplewood).

As always, the competition was fierce, but this year, two teams tied for First Place with a score of 60, leading to a scorecard playoff. The winners of the scorecard playoff were the team consisting of: • Jim Lepley (Single Source) • John Anderson (Phil’s Body Shop) • Jerry Salter (Trubuilt Collision) • Luke Salter (Trubuilt Collision) The Second Place team was represented by team members Don Wakeman (Wakeman Equipment), Jesse and Laura Jacobson and Doug Glaus (Heppner’s Auto Body).

CBIZ AiA raised $550 for AASP-MN’s Education Fund during its “Beat the Agent” contest and later matched their donation for a total of $1,100 contributed into the Fund. The AASP-MN Education Fund provides scholarships to students in NATEF-certified automotive programs.

In addition, a fundraiser to support Minnesota Careers in Automotive Repair & Service (MNCARS) raised $920. Formed in 2016, MNCARS is a multi-faceted, professional campaign focusing on outreach and events to educate high school students, their parents and counselors about the varied and rewarding career opportunities in the automotive industry.

1st Place team (L-R) Jerry Salter, Jim Lepley, John Anderson, Luke Salter

2nd place team (L to R) Doug Glaus, Jesse Jacobson, Laura Jacobson, Don Wakeman

Thanks to the following companies for sponsoring holes at this year’s event: aaa Auto Parts AmeriPride Services Auto Value Parts Stores/APH Autoshop Solutions Axalta Coating Systems BASF CBIZ AiA Enterprise Rent-A-Car FinishMaster Heartman Insurance Hertz Corporation LKQ/Keystone Automotive Meadowbrook Insurance Monroe, Moxness, Berg, PA National Coatings & Supplies O’Reilly Auto Parts PAM’s Auto, Inc. PPG Automotive Finishes Single Source Suburban GM Parts The Flasher Scope & Scan Diagnostics United Fire Group Wakeman Equipment

(L-R) Todd Ratzlaff, Aaron Wheatcraft, Patrick McKinney, Pete Anderson

The Enterprise & FinishMaster beverage tent.

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Recently, AASP-MN sought sponsorship support from its Associate members and other industry vendors to help support the association’s educational programming and other activities in 2017. Sponsorships help AASP-MN deliver the quality programs members expect, and keep registration fees affordable.

AASP-MN extends its thanks to the following companies:

Thank You to Our Sponsors

GOLD SPONSORS AASP National Auto Value Parts Stores/APH Autoshop Solutions Axalta Coating Systems CBIZ AiA FinishMaster Meadowbrook Insurance PPG Automotive Finishes United Fire Group

(L-R) Dave Williams, Matt Koehler, Jerald Stiele, Spencer Smith

SILVER SPONSORS aaa Auto Parts Enterprise Rent-A-Car LKQ/Keystone Automotive O'Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet (L-R) Roger Bonn, Bruce Tschida, Mike Schoonover, Doug Redfield

BRONZE SPONSORS Advance Auto Parts C.H.E.S.S. LEADERSHIP CONFERENCE ENTERTAINMENT SPONSOR Dent Impressions A LA CARTE Choice Auto Rental LEADERSHIP CONFERENCE VENDOR SPONSORS 1 Collision Network 3M Automotive Aftermarket Division AmeriPride Services Automotive Training Institute BASF Automotive Refinish Casualty Insurance of Chaska Dentsmart PDR Heartman Insurance Hertz Corporation IDENTIFIX Insurance Brokers of MN Matrix Electronic Measuring MN Dept. of Labor & Industry Monroe, Moxness, Berg, PA Net Driven Rapid Refill Safety-Kleen Sherwin-Williams Automotive Finishes

(L-R) Jim Siegfried, Karl Drotning, Paul Flann, Michael Siegfried

Suburban GM Parts sponsored a Longest Putt contest at this year’s golf outing.

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CONCERNS ABOUT RIGHT TO REPAIR COMPLIANCE The Auto Care Association and Coalition for Auto Repair Equality (CARE) are expressing concern about whether all vehicle manufacturers will be in compliance with new "Right to Repair" requirements that will take effect for 2018 and later model year vehicles. The statement came at a hearing being held at the Massachusetts State House by the Joint Committee on Consumer Protection and Professional Licensure to determine if car companies were in compliance with the first-in-the-nation law requiring that vehicle manufacturers make available, at a fair and reasonable price, the same service information, tools and software that they provide their franchised dealers. Aaron Lowe (senior vice president, government and regulatory affairs, Auto Care Association), who testified on behalf of the association and CARE, said, "Many car companies are doing a 'good job' in meeting the current Massachusetts Right to Repair requirements. However, new requirements [soon] will be taking effect that will mandate vehicle manufacturers make all of their diagnostic and repair software available from the cloud and interface with the vehicle using a device meeting industry J2534 or ISO22900 industry standards."

In late January, both groups sent letters to the manufacturers requesting information as to whether they would be in compliance with those requirements. Lowe testified that the association only received 10 responses to the letter stating that they would be in compliance. “I want to be clear that while we are not implying that the eight remaining companies are not in compliance, with the model introductions a month away, we are concerned by their lack of response despite our multiple attempts to reach them," Lowe said.

The Auto Care Association and CARE testimony also pointed out that the two groups had not received any response from Tesla.

"While we have a lot of respect for the technological innovations spearheaded by Tesla, I want to take this opportunity to publicly ask Tesla to take action to ensure that their customers are not forced to patronize the small number of repair facilities for

NATIONAL NEWS

repair and maintenance of their expensive vehicles," Lowe said.

The associations also highlighted the fact that late model vehicles are transmitting an extensive amount of data regarding their health, performance, geo-location, mileage and safety status only to the vehicle manufacturers.

"Most car owners are unaware of the amount of vehicle data being transmitted to the vehicle manufacturer or how it might impact their repair choices," Lowe said. "While telematics is not currently part of the Right to Repair legislation, we believe that it is critical that car manufacturers provide more transparency to their customers regarding the telematics systems on their vehicle and that they provide control to the car owners regarding how, and to whom, the data produced by their vehicle is shared."

www.langmarketing.com

AUTO PARTS STORE MIX CHANGE There are two types of auto parts stores in the U.S. aftermarket: Jobbers and retail auto parts stores. The population mix of auto parts stores in the U.S. has shifted in the past five years, driven by the changing number of jobbers and retail auto parts stores across the country.

All population growth of auto parts stores between 2011 and 2016 has been generated by retail auto parts stores. From 2011 to 2016, the number of jobber stores fell by nearly 1,000. At the same time, the retail auto parts store population soared by almost 3,300.

Despite a decline in jobber outlets, the number of auto parts stores nationwide (jobbers and retail auto parts stores) increased by nearly 2,300 between 2011 and 2016.

There were 560 more jobber outlets than retail auto parts stores at mid-year 2011. By 2016, there were over 2,600 more retail auto parts stores than jobbers nationwide.

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ESTIMATING TIPS When Replacing a Wheel in CCC The labor time includes the following. Please make note that wheel balance and the cost of weights are not included. This information can be found under the wheel section of the GUIDE TO ESTIMATING.

number or part description. This is especially useful for damaged parts you are unsure about, but are able to access the part number from the part itself.

When using the part number search function, always exclude spaces, hyphens, dashes from the number when searching. Example: Instead of 72380-SDA-A01, use 72380SDAA01.

CCC Refinish Overlap on Grille – DEG inquiry 10893 identified that the CCC estimating system was taking a refinish labor overlap deduction on a grille that was a separate color from the vehicle body.

“If the grille and hood are two different colors, then they are two separate procedures like a bumper. Except the clear coat is a matte finish.” No overlap deduction should be taken when calculating refinish time for items from this category.

CCC Parts Search Function – Having trouble locating a part in the CCC One database? CCC has a search bar feature where you can search by a valid part

Please note: • The Estimating system is not able to determine if the part is a different color or if it’s refinished during a

procedure separate from the main component.

• This will require a manual deletion of the “Refinish Overlap” if the part is a different color or if it’s refinished during a procedure separate from the main component.

• A combination of items from this category refinished during a single, continuous procedure should be subject to the appropriate “Adjacent” or “Non-Adjacent” overlap formula deduction.

Refer to Inquiry 10893 for further details.

Adjacent Panel Repair in Audatex – DEG Inquiry 10966 inquired about damage to an adjacent panel when replacing a welded-on structural component.

Please see the DRM section 4-2 Labor exclusions: • Replace labor does not include additional labor to repair the replaced panel and or adjacent panels which may become distorted, burned or damaged by welding, drilling, grinding and straightening.

• Additional labor for removal of parts that have been impeded by crash damage (access labor). (Standard Manual Entry M62 is available).

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repair is in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair.You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.

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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.)

By Janet L. Keyes, MS, CIH and Carol A. Keyes, MA, CSP

Sounds Good

Can you hear a mosquito buzzing in your ear?

It isn’t a pleasant sound. But if you can hear it, you can try to swat it.

If you have noise-induced hearing loss, that high-pitched mosquito whine is lost to you, but the bug will bite you anyway. A conversation in a crowded restaurant is unintelligible. The excited brag from your young niece is a blur.

People who repair cars are at risk of damaging their hearing. Air-powered tools make the work easier, but they’re loud.

We’ve measured some tools at well over 100 dBA, loud enough to cause damage if you work with them for just 15 minutes a day. Add in the things you do for fun, and your ears will be assaulted beyond repair.

Noise-induced hearing loss is permanent damage to specialized nerve cells in the inner ear. It first shows up as a very characteristic loss of the ability to hear 4000 hertz, a pretty high-frequency tone. As hearing loss gets worse, the ability to hear other frequencies drops.

Someone with hearing loss caused by noise has a hard time following conversations when background noise is present, and has an especially hard time understanding what children and women (people with higher-pitched voices) are saying. (So if your wife complains that you never hear what she’s saying, it could be due to hearing loss.)

If you’re exposed to loud noises once, you could suffer a temporary threshold shift – your ability to hear will drop until your ears are rested. But those specialized nerve cells can’t keep recovering. Once they’re permanently damaged, they can no longer transmit sound pressures to your brain. Hearing aids can amplify sounds.

But they can’t take over that transmission role. Think how hard it would be to navigate a world that was always blurry.

That’s what happens with noise-induced hearing loss.

Hearing loss from noise is 100 percent preventable. But too many people don’t take the simple steps to prevent it.

Shop Tool Sound Levels

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Remove or reduce the noise sources. Wear hearing protection when you can’t lower the volume. Get your hearing tested.

Reduce the noise: Buy Quiet If you purchase a new compressor, opt for a quieter one. When your employees purchase new tools, consider giving them incentives to buy ones designed to operate at lower sound levels.

You can look at engineering controls to reduce the noise. Put your noisy old compressor in an insulated room. Put sound-absorbing materials on the walls.

If you can’t reduce the noise levels, provide hearing protection. Provide more than one type, so your employees can choose whatever they find most comfortable. Don’t pay much attention to the noise reduction ratings (NRR), which show how much hearing protection can reduce noise in ideal conditions. If the ear plugs aren’t worn correctly, deep in the ear, the actual noise reduction will be far below the NRR.

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For typical sound levels in body and mechanical shops, an NRR of 20 or higher will probably provide ample protection, if the ear plugs or muffs are worn correctly.

Ear muffs have to completely encircle the ear (no earlobes sticking out), and the band needs to be tight against the head.

Ear plugs need to be so deep in the ear that you can’t easily see them (don’t worry – no one’s lost an ear plug inside the head).

Got dirty hands? Push-in ear plugs may work better. Don’t fit comfortably?

Try a different style or a different brand – or practice rolling up the plug into a very tight cylinder. Cranking the radio up loud enough for neighbors five doors away to hear, just so you can hear it over the ear plugs and the tools? Switch to ear muffs with built-in radios. As long as they’re from a reputable manufacturer (Bose, 3M, Howard Leight/Honeywell…) and have an assigned NRR, they’ll provide effective hearing protection. The one disadvantage: The wearer may not hear someone shouting a warning.

To evaluate whether the hearing protection is working, get a hearing test.

OSHA requires that if employees are ever exposed above an eight-hour average of 85 dBA (that’s the level at which you need to shout to talk to someone next to you). Hearing tests are simple: The audiometric technician will ask if you can hear different tones. If you show a significant change from a baseline test, it’s a sign that you need to be more diligent about protecting your hearing.

OSHA requires employers whose employees have exposure over 85 dBA to provide a selection of hearing protection, to train employees on the hazards of noise, to test hearing annually, and to have a written program describing how all that will be done. If you could create a quieter shop, you wouldn’t have to do any of this.

But remember that it isn’t just noise at work that damages hearing. Planning to go to a football game at the new football stadium? Wear hearing protection, as the stadium was actually designed to be over 110 dBA. Game 7 of the 1987 World Series at the Metrodome was reportedly as loud as 125 dBA. A rifle shot is around 150 dBA. At those

levels, your hearing will be damaged almost immediately. Is it really worth losing your ability to hear a deer in the woods, the punchline of a joke or a daughter telling you she loves you?

If you have questions about hand

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safety, personal protective equipment, hazard prevention, handling worker injuries, or general safety issues, call CHESS at 651-481-9787 or email us at CHESS@chess-safety.com.

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WELCOME NEW MEMBERS:

JUNE 2017 Crow River Glass Hutchinson Forbes Auto Store Hutchinson Mowers to Blowers Race Shop Lakeville Vehitech Fleet Services Roseville

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INSURANCE I.Q.

Mother Nature vs.

Small Business The summer storm was small by most standards, but it left Kitchens Plus, located in a small, Midwestern town, with a 25by-25-foot hole in the roof above the showroom, extending into a workshop.

Three inches of rain driven by high winds forced its way under roofing shingles, soaking the insulation and creating a gaping hole in the ceiling.

At the height of their busy season, Mother Nature proved to be a very real threat to the business. “We had custom cabinetry to build for an installation the following week and this damage could potentially prevent us from completing the job on time,” says owner Clark Knickerbocker.

Within 72 hours, a claims adjuster assessed the damage and issued a check.

Repairs were made quickly and Kitchens Plus was able to meet their critical deadline.

Knickerbocker shares some steps he took prior to the storm that enabled his business to move forward in spite of the damage:

event and protect the affected area from further damage. Knickerbocker also suggests taking photos of the damage, and documenting your loss by keeping photos, video, invoices, receipts and purchase

orders.

Contact Brad Schmid, CBIZ AiA, at (763-549-2247) for more information.

1. Invest in a BOP (business owner’s policy).

This type of policy packages all required coverage a business owner would need: Business interruption, property insurance, vehicle coverage, liability insurance and crime insurance. A BOP from UFG combines property, liability and crime protection along with a variety of enhancements, including data processing, security breach and identity theft services, employee dishonesty, money and securities and equipment breakdown.

2. Review coverages with your insurance agent.

3. Keep a copy of your policy offsite.

4. Keep an up-to-date inventory list.

If disaster does strike, contact your insurance company within 24 hours of the AASP-MN News

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CASH IN ON YOUR MEMBERSHIP!

The Partner You Need to Do Your Image Proud

In your industry, trust rules. You work hard to earn it from customers every day. When your business features branded work wear and floor mats, clean restrooms and bays, customers trust that you’re doing things right. This helps you stand out from the shops down the street and keeps customers coming back.

AmeriPride Services offers a towel, rug and uniform rental program to AASP-MN members that features discounted prices, annual rebates, free installation, free emblems, no deposits and no set-up charges.

With a uniform and facility care product program from AmeriPride, you’ll save: • Time - We’ll manage the details so you don’t have to.

A Customer Portal with online billing and payment adds convenience and ease.

• Space - Stocking the exact quantities your business needs.

• Money - Weekly inventory monitoring means you’ll only spend on what you need.

Local support keeps your program running smoothly. We know that service is more than just doing the job. Excellent service is the result of going above and beyond. That’s why you’ll see the same familiar face at every delivery. We know service is more than a 1-800 number. Service is showing up - every day, no matter what.

Introducing Safety First We are excited to announce a new product line! Introducing the fully-managed first aid kit rental service from AmeriPride. This offering will save you time and money, provide peace of mind and send a message to employees that you are committed to their safety. Kits include the right items to meet your specific needs. Items are neatly organized and labeled, making them easily identifiable in a time-sensitive emergency. Other benefits of our complete safety solution include: • Always Stocked - No need to worry about running out of bandages or antiseptic wipes.

We regularly check your first aid kit inventory and refill on a scheduled basis.

• Medical-grade products - We ensure that you are providing safe, approved first aid solutions to your employees and that expired products are never in circulation.

• Stay up-to-date with complex local and federal compliance - We make regular on-site visits and maintain a service record to satisfy workplace ANSI and OSHA requirements.

• Easy to understand billing - You pay a set weekly fee, helping you manage your budget with no surprises.

Our managed first aid program takes the hassle of stocking and maintaining first aid inventory off your plate so you’re free to focus on other crucial aspects of your business.

When it comes to employee safety, choose the dependability and value of AmeriPride’s managed first aid program.

For more information, visit www.ameripride.com or call:

Minneapolis 612-331-1600

Bemidji 218-751-5150

Mankato 507-345-1039 Hibbing 218-263-3611

St. Cloud 320-251-2525 Fargo 701-232-7484

AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE Meadowbrook Insurance Group Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums. Ask about our program with United Fire Group!

EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, longterm care and disability insurance.

UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 / jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.

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INDUSTRIAL & PAPER PRODUCTS Wipers & Wipes, Inc. Contact: Dennis Julson 651-486-4866 Discounts on industrial supplies and paper products. Free, next-day delivery is available in the metro area. Shipping free to outstate members with $100 purchase.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com AASP-MN members receive a $500 discount off the Website Marketing Success Package set-up fee and special pricing on template websites starting at just $59/month and $149/set-up (regularly $79/month and $250 set-up).

Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees.

CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative 888-724-6742 x 6986 Mitchell1 offers AASP members special savings on Mitchell 1’s ProDemand, Manager SE and Teamworks products. For more information, contact Customer Service at 888-724-6742, ext.

6986.

CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

Mitchell International Contact: Mitchell International Representative 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information.

SALES, MARKETING AND CUSTOMER SERVICE SOLUTIONS eMarketing Sherpas Contact: Frank Terlep 888-377-2661 / www.emarketingsherpas.com eMarketing Sherpas provides AASP members up to a 10-percent discount on its Demand Engine CRM Suite, Review Engine online review and reputation marketing system and its Digital Lobby point of sale digital signage, menu board and interactive kiosks solutions.

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page (952) 854-6551 / ronald.page@aaiassessment.com / www.auto.aai-live.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50 percent off retail price and starts as low as $15 per assessment.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com Members receive 20% discount off standard payroll products and services (excluding 401k).

Members who switch prior to June 30 will receive first month of payroll processing free.

TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars.

AASP-MN News

BUSINESS COACHING 180biz 540-833-2014 / info@180biz.com Website: www.180biz.com Members receive a 20-percent discount on oneon-one sales and management coaching programs (covering financial planning & analysis, strategic marketing, leadership and personnel development) without long-term commitments.

Members also receive a 25-percent discount on monthly sales & management webinars as well as a 20-percent discount on all 180BIZ advisor training programs.

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