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UPCOMING EVENTS
First Tuesday Each Month, 6 - 8pm Northern
First Wednesday Each Month, 8 – 9:30am Southern Metro Collision Shop Meeting Dakota County Technical College, Rosemount
Second Wednesday Each Month, 7:30– 9:30am Central MN Area Collision Shop Meeting APH Headquarters, St. Cloud
Third Tuesday Each Month, 9:30 - 10:30am Mechanical Zoom Meetup
Third Thursday Each Month, 9:30 - 10:30am Collision Zoom Meetup
By Linden Wicklund, AASP-MN Executive Director
style Member Meet-ups. The topics and critical debates that are raised during these gatherings provide insight into the wide range of how shops operate and into the core challenges they all share. The topic that has recently repeatedly come up is the all-too-elusive complete repair plan
In one conversation last month, the member sharing their perspective was from a shop that specializes in rebuilding transmissions. As someone who has paid for a transmission to be rebuilt, customers seeking this sort of repair are very likely those who are up for ongoing repairs, if they come one-two at a time. Two days later, several members commented, “We used to do partial repairs all the time.” The conversation then dug into the long list of reasons for the reduction in partial repairs, most of which were outside of the shops’ control.
The complete repair plan is frequently talked about on a theoretical level as being the “one right way” to fix a vehicle. On a local level, it isn’t that simple. One of the top reasons cited for incomplete repair plans
I urge you to attend or send a team member to the Member Meet-ups, or even start one in your area! The topics that arise are specifically local and timely. Other members who participate consistently show they value strong competition based on independent businesses that each operate a bit differently.
Check out this month’s feature article on page 14 for more on the partial repair debate!
The Importance of Elected Official Shop Tours
Shop tours with elected officials have been a longstanding tradition for AASP-MN. They provide individual members an opportunity to connect with lawmakers in a friendly environment and help establish and strengthen relationships that can pay dividends for the Alliance down the road. With all 134 seats of the Minnesota House of Representatives on the ballot in November, incumbents and candidates alike are highly motivated to connect with their local businesses and constituents in the lead up to the election this fall.
Why AASP-MN Prioritizes Tours
Following the most recent redrawing of legislative districts (occurring in 2022), many incumbent lawmakers chose to retire rather than run for reelection in a new district. This spike in legislative retirements resulted in many fresh faces running for and being elected to office in 2022. As a result, nearly 30 percent of legislators were freshmen during the most recent legislative biennium.
While legislators largely took a break after a long and abnormally active biennium, in-district events and appearances have picked up again. The July 4 holiday is normally the unofficial kickoff of campaign, so now is the time to connect with your elected officials to set up shop tours and begin developing or strengthening personal connections with lawmakers in your area. Legislators will be anxious to hit the ground running in the 2025 legislative session, as they will be tasked with establishing a new twoyear state budget without the benefit of a historic budget surplus like last biennium.
As legislators look to champion impactful legislation, they source ideas from their constituents to decide which legislative solutions are most needed. This is a prime opportunity for shop owners to showcase the amazing work
by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists
occurring in our industry, while also highlighting the challenges and obstacles of operating a shop in Minnesota. It is critical that AASPMN continue to build relationships with legislators of both parties and in both chambers as we seek to build coalitions across party lines to build support for our legislative goals.
What Tours Look Like
Shop tours are an opportunity for AASP-MN members to showcase their businesses, including highlighting unique challenges. They also serve as a critical pathway for introducing legislators to the variety of issues AASP-MN members face, as well as framing potential solutions. Tours provide a low-pressure way to connect with your elected officials and begin developing a personal relationship.
Prior to the tour, AASP-MN leadership will work to prepare you to host your lawmaker by providing talking points and walking through the process. AASP-MN leadership will also attend the tour as appropriate. Tours typically start out with introductions where members can share about themselves and their business and learn about the legislator’s interests and background. From here, your tour may showcase the high-level technology legislators may not be familiar with (such as paint booths, diagnostic computers, etc). This helps legislators understand the level of skill involved with some
repairs and that the businesses provide high-wage job opportunities in their districts.
As the tour progresses, AASPMN members should share their unique experiences and concerns with the elected official. AASP-MN leadership can help share broader industry issues and proposed solutions. Tours will typically end by asking the legislator to support proposed legislation, or be open to meeting closer to session to review draft legislation.
These tours are relatively painless and can pay huge dividends for AASP-MN in the future. Lawmakers who develop personal connections with local businesses are much more likely to be responsive and helpful in enacting legislation in the future.
Where to Start
Tours can be set up by contacting the AASP-MN Executive Director Linden Wicklund (linden@ aaspmn.org), Aaron Swanson (aswanson@lamettrys.com), or Sam Richie (srichie@fryberger. com) with a list of available dates for the tour. AASP-MN leadership and the Government Relations team will coordinate with the legislators to secure a time for the shop visit and confirm with you. We will help you prepare by outlining the basics of the tour, tailored to your specific legislator, as well as provide relevant talking points and join in the meeting as appropriate.
AWAIR Program Required in Minnesota
All automotive repair facilities in Minnesota are required to have A Workplace Accident and Injury Reduction (AWAIR) program. The Minnesota legislature has also added a requirement for a safety committee to any company that needs an AWAIR program. Any auto repair facility in Minnesota that does not have a current AWAIR program could be cited, and the penalties have increased substantially.
AASP-MN, in conjunction with its partner, Complete Health Environmental & Safety Services (CHESS), has developed “Creating an AWAIR Program for Your Shop.” This online webinar helps members understand the components of an AWAIR program and helps them create an AWAIR program for their own facility. The cost for the webinar is $100 and it includes a 20-minute phone consultation with a representative from CHESS to review the program you draft for your company.
To take the “Creating an AWAIR Program for Your Shop” webinar, contact the Alliance Office at (612) 6231110 or aasp@aaspmn.org.
2024 Minnesota I-CAR/SkillsUSA Fall Golf Event Announced
The Minnesota I-CAR/SkillsUSA Volunteer Committee invites golfers and sponsors to Oak Glen Golf Club in Stillwater, Wednesday, September 18 for a fun-filled day of golf and networking. All proceeds from the event go toward scholarships for future technicians, equipment
for technical colleges and other collision industry training needs in Minnesota. The event includes a four-person scramble, grilled dinner and awards reception following the golf. In addition, there will be complimentary refreshments on several holes around the course as well as unique contests for prizes.
This is a great opportunity for vendors to market their business, products and/or services, while supporting the industry and enjoying a round of golf with industry leaders.
Registration and payment for golfers and/or sponsors can be found on the golf outing’s website, icargolf.com
For more information, contact tournament director Jamison Randall at jrandall@latuffbrothers.com or (651) 796-8003.
Premium Sponsor LKQ Minnesota
Platinum Sponsor Lube-Tech
Revv ADAS
Gold Sponsors 3M
AASP National Auto Value /Benco Equipment BASF CBIZ
NCS/Single Source
Silver Sponsors
Minnesota Careers in Auto Repair & Service (MNCARS) is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces. Get out and get active in your local community promoting industry careers! Check out the MotorMouth toolbox at carcareers.org/motor-mouth
Axalta Coating Systems
Colonial Life
Enterprise Mobility
O’Reilly Auto Parts
PPG Automotive Finishes
Sherwin-Williams
Suburban GM Parts
United Fire Group Vestis
Bronze Sponsors aaa Auto Parts
C.H.E.S.S.
Dentsmart PDR
Precision Diagnostics
All City Agency Centerville
Lowe’s Auto & Truck Repair Hastings WELCOME NEW MEMBERS! JULY 2024
Vehicle Age Analysis in New 2025 Lang Aftermarket Annual
At the beginning of 2024, light vehicles on U.S. roads reached a record-high average age. While the surge in vehicle average age over the past years has been widely reported, little attention has been given to the significant differences in the average ages of major types of vehicles. These vehicle age differences have important consequences across many key aftermarket sectors.
As the average age of autos reached a record-high at the beginning of 2024, there were great differences in the average ages and rates of age growth among cars, light trucks, domestic nameplates and foreign nameplates. Only the 2025 Lang Aftermarket Annual presents a breakout analysis over 10 years of the average ages of these four key vehicle population segments.
Record-High Vehicle Average Age
The average age of cars and light trucks reached a record-high 12.9 years in January 2024, creating the oldest mix of light vehicles on U.S. roads.
Although the average age of all vehicles is important, it does not reveal the significant differences in the average ages and rates of age growth among the four major types of vehicles: cars, light trucks, domestic nameplates and foreign nameplates.
Ages of Cars and Light Trucks
Cars have plunged in their share of new vehicle sales in the U.S. over the past several decades. Accordingly, the average age of passenger cars has increased much faster than that of light trucks, especially among domestic nameplates.
As a result, passenger cars, especially domestic nameplates, represent a large and growing share of older vehicles. The opposite is true of light trucks, which have dominated new vehicle sales across the U.S. in the past few decades.
Ages of Foreign & Domestic Nameplates
Domestic nameplates are significantly higher in average age than foreign nameplates on U.S. roads.
This reflects the decreasing new sales share of domestic nameplates over the past two decades and their increasing share of older vehicles in operation.
At the beginning of 2024, domestic nameplates averaged almost three years older than foreign nameplates. Accordingly, domestic nameplates represented a much larger share of older vehicles, especially those at least 15 years, than foreign nameplates.
Average Age by Vehicle Type
Lang Marketing projects that the average age of light vehicles will increase on U.S. roads, as annual new light vehicle sales continue at a slower pace compared to the record-high sales from 2015 to 2019.
Lang Marketing also expects cars to remain significantly higher in average age than light trucks,
especially among domestic nameplates, and their age difference will climb from 2024 to 2026.
Impact of Increasing Vehicle Average Age
The aging vehicle population and the differing rates at which the ages of major types of vehicles are increasing are primary factors changing the usage rates of many kinds of products and reshaping aftermarket distribution patterns.
Product Brand Impact
The aging vehicle population and the rapidly growing number of vehicles at least 15 years old are reshaping the mix of aftermarket products sold.
“Value Products,” which provide reasonable quality at moderate prices, are gaining DIFM and DIY volume share as consumers opt for lower-priced products to repair older vehicles.
Due to the differing ages of major types of vehicles, Value Product usage is growing fastest among cars, particularly domestic nameplate cars, and faster among domestic nameplates than foreign nameplates.
Aftermarket Brands Versus OE Brands
The increasing age of the vehicle population is generally positive for aftermarket (non-OE) brands. They are not as expensive as OE brands, and owners of older vehicles are often price-sensitive about vehicle repair costs.
In contrast, OE brands find greater acceptance among owners of foreign nameplates, which are significantly lower in average age than domestic nameplates.
Where Auto Parts Are Sold & Installed
Consumers with older vehicles are more likely to have them repaired at independent (non-dealer) outlets than in dealer service bays. This is positive for independent aftermarket growth in both repair outlet strength and non-OE brand share.
Recognizing this trend, many dealers are marketing their service bays to all-makes and all-age groups of vehicles. To appeal to owners of older vehicles and nameplates that they do not sell new, dealers are offering a wider range of product brands (beyond OE brands) and often adjusting labor rates for older vehicles to be more price competitive with independent repair outlets.
Product Distribution
The greater use of aftermarket brands in the repair of older vehicles is influencing how products are distributed.
Aftermarket (non-dealer) product brands are most frequently distributed by three channels: Integrated, Traditional and Import. This has helped boost the product volume and share of these channels in the light vehicle aftermarket.
Future Developments
The rising average age of vehicles and the growth of older cars and light trucks will generally increase aftermarket product volume. An additional contributing factor is the reduction of new vehicle sales since 2020, which has shifted annual miles driven from newer to older cars and light trucks, with higher rates of aftermarket product use per mile than newer models.
Six Major Takeaways
• Light vehicles on U.S. roads reached a record-high average age of 12.9 years at the beginning of 2024. As the average age of cars and light trucks has surged, there have been significant changes in the average ages and rates of age growth of the four major types of vehicles: cars, light trucks, domestic nameplates and foreign nameplates.
• The increasing age of vehicles is generally positive for aftermarket (non-OE) brands, with OE brands finding greater acceptance among owners of foreign nameplates, which are significantly lower in average age than domestic nameplates.
• The increasing age of vehicles is positive for independent (non-dealer) repair outlets. It also has prompted many Dealers to market their service bays to older vehicles.
• Value Products are growing in use among cars, domestic nameplates in general and older foreign nameplates.
continued on pg. 11
Why Join WIN?
WIN offers education, mentoring and leadership development opportunities to build critical skills for success in the collision repair market.
• Local/Regional Networking Events
• Annual Education Conference
• Educational Webinars
• Mentoring Opportunities
womensindustrynetwork.com
• Scholarship Program
• School Outreach Program
• Most Influential Women (MIW) Award
User-Friendly, Intuitive Welding with the OEM Approved InvertaSpot Automatic GT-CS Spot Welder
For busy repair shops, every second counts. Facilities looking to keep cycle time to a minimum must also do so without sacrificing quality or accuracy. The InvertaSpot Automatic GT-CS Spot Welder helps repairers spend less time adjusting settings and more time on actual repairs, resulting in accelerated turnaround times without compromising the quality of their welds.
Developed with OEM specifications in mind, the InvertaSpot GT recognizes and measures sheet metal configurations automatically, ensuring that pressure, amperage and time are always perfectly regulated. Automatic mode handles metal detection, gun force pressure, current control, time control and data storage, while manual mode allows the repairer to set total material thickness. Advanced features like these help to ensure consistent and high-quality spot welds, reducing the need for manual adjustments and minimizing errors.
The InvertaSpot GT is the customer’s choice for versatile and intelligent welds, providing both ease of use and convenience to help shops achieve superior results in record time. Contact Reliable Automotive Equipment today to learn more about the InvertaSpot GT, along with our wide range of OEM approved products, equipment, training, service and support options. Visit raeservice.com for more information.
Unrivaled
The InvertaSpot Automatic GT-CS Spot Welder is the customer’s choice for versatile, intelligent welds.
continued from pg. 9
• Aftermarket (non-dealer) brands, which are benefiting from the growth of older vehicles, are most frequently distributed by three channels: integrated, traditional and import.
• The increasing average age of vehicles and the age growth differences between cars, light trucks, domestic nameplates and foreign nameplates will have significant implications for aftermarket product volume for many years.
See the just-released 2025 Lang Aftermarket Annual for all details and a 10-year history of the average ages and the rates of age growth among four major types of vehicles.
Visit bit.ly/2025LangAftermarket AnnualTOC for the Table of Contents and bit.ly/2025LangAftermarket AnnualOrderForm for the order form.
PRECISION
CUTTING TOOLS FUME EXTRACTION
DENT PULLING AND MUCH MORE!
Is a Partial Repair Ever GOOD ENOUGH?
“Complete and proper repair” – it’s the golden standard that gets emphasized and reiterated in industry documentation and training events, and in a perfect world, of course every shop always performs every single task associated with restoring a car to its factory or pre-accident condition. But in the real world, various factors may create scenarios where shops do NOT address every item on that extensive list.
Sometimes, it’s accidental; the shop fails to properly diagnose all the necessary repair items. Maybe the aftermarket warranty company or insurer debates whether certain repairs are truly necessary, or perhaps the customer refuses to invest in something they view as non-critical or cosmetic. If the vehicle is still “driveable” without addressing those issues, is it “good enough”...or should shops be refusing these partial repairs?
AASP-MN News tackled this sensitive subject by talking to some leading industry trainers, but since auto service and collision repair shops will need to approach this concept differently, we began by talking to two automotive repair experts; collision shops can tune in next month when we will continue the conversation from that perspective.
So, how often do shops perform partial repairs?
“A client literally called me yesterday about this,” Rick White (180BIZ) confirmed shops regularly contend with this type of conundrum. “A customer’s truck sustained $9,000 worth of damage, including mechanical damage, when a tree fell during a storm, and after the insurance company paid the vehicle owner, he asked the shop to complete the repair utilizing used parts so he can pocket some of the money. The shop owner wasn’t comfortable
that would result in the best repair, and I agreed; I’d rather explain the price once than apologize for poor quality over a lifetime.”
Customers objecting to the cost is a prevalent reason for partial repairs, but White believes that payment issues are really a value issue. “The customer may not see the value in what I’m recommending because I didn’t explain it at a basic level that helped them understand how that service or repair will benefit them in the long run. It’s my job to educate them on why quality is more important than price. When someone insists on cheap brakes, are they going to remember that’s what they wanted when dust keeps building up and they’re making a squealing noise? They aren’t going to remember saving a few bucks; they’re just going to remember that I did the job.
“Customers are not vehicle experts, so they don’t know what’s going to fix their problem,” White adds. “They may request an oil change because they think that’s going to fix a noise in the engine, so it’s important that we ask the right questions and understand what they are trying to solve. We need to identify the issue and determine what they actually need in order to properly address it.”
He recommends stressing the price as an investment, not a cost. “Cars are expensive these days, so when a customer suggests replacing theirs because it needs repairs, I like to point out, ‘You’re throwing a $40,000 solution at a $3,000 problem.’ When they object to basic maintenance items, like changing the brakes, I might say something like, ‘It amazes me how people don’t prioritize the safety of their family more’ as a reminder that our goal is to protect them from injuries that occur when these items are neglected and fail.”
Some shops may be afraid
to even ask customers for the sale because they’re expecting the rejection. “They try to do the repairs for the least amount of money possible because they’re very price-driven, and in some cases, they may even be willing to cut certain corners,” warns Maylan Newton (Educational Seminars Institute). “We need to stop that thought process! Performing repairs correctly is important for several reasons, starting with protecting the reputation that we’ve spent our entire careers building. No customer ever tells someone they asked the shop to cut corners, but they’ll definitely spread the word that the shop replaced this item that failed.”
It’s even scarier to think that some shops may be performing partial repairs unintentionally, due to a failure to diagnose all the necessary tasks. “People are driving a 5,000-pound missile down the road, so there’s a vast amount of liability in what we do,” Newton cautions. “If you perform a substandard repair and someone gets injured, the lawyers are coming after you. Doing a thorough diagnosis and repair lowers the shop’s liability.”
Of course, everyone makes mistakes, but White believes it’s important to own them. “The client doesn’t pay for a misdiagnosis, but it’s amazing how many shops will sell unnecessary repairs instead of just admitting that they made a mistake. They’re afraid their customers will believe they’re incompetent, but most people understand how complex our job is and will actually trust you more when you are willing to be vulnerable and admit an error.”
When it comes to partial repairs, driveability is a major factor which can often cause confusion and erode a client’s trust in the shop. “If you recommend a repair but tell a customer they can drive it for now, they’re going to wonder why you
by Chasidy Rae Sisk
recommended it in the first place,” Newton says. “In the vehicle’s current condition, would you want it driving in front of you on the interstate? You don’t want to scare the customer, but you also need to be open and honest in sharing your professional judgment because if you tell them it’s okay to drive and something fails, you could be liable. More importantly, as professionals, we want to put reliable, dependable cars back on the road because we’re in a life-or-death business, and letting them drive off in an incompletely repaired car could put them (or someone else) at risk.”
“Shops aren’t there to fix cars; we’re there to keep people safe,” White stresses. “There may be some repairs or maintenance items that can be delayed because they aren’t safety issues, but maintenance is only maintenance until it isn’t. If neglected, they can become safety issues, so it’s important to be very clear when communicating with customers: ‘If you do not replace your brakes, they will fail.’ That could even mean refusing to work on the car if they won’t address safety issues. In the past, I’ve requested customers to sign a liability waiver based on their refusal to complete repairs that were necessary. [Editor’s note: AASP-MN has a sample waiver on its website for members’ use.] We have to protect our businesses, but sometimes, our job is protecting clients from themselves.”
Decades ago, it may have been occasionally acceptable to perform a partial repair, but with modern technology making cars increasingly complex, it’s imperative that shops recognize how many systems are interconnected.
“Because every system is hooked together and talking on a network now, a substandard repair could set off 10-12 codes and create an even bigger problem,” Newton
suggests. “On older cars, you got paid for what you did with your hands, and there was some leeway. Some things could be delayed a bit, but now, with all these systems talking, it becomes a much larger job to fix it down the road. And if we don’t address it all, do those systems that we all rely on work correctly? A 2024 car is nothing like a vehicle from 1984, 1994, 2004 or even 2014, but our industry has not done a very good job of explaining how complex vehicles have become and are still becoming. Since one system’s failure could affect so much else, substandard and incomplete repairs are going to become evident much faster now and in the future.”
“We need to be able to explain how these systems are connected and why it makes sense to address multiple items at once,” White advises. “But remember that we are still dealing with a person who has a lot going on, so be ready to offer solutions, such as loaning them a car while theirs is in the shop or offering financing options, though the shop should never finance the repair themselves. And if it is a maintenance item that can be put off a little bit, schedule it before they leave the shop, document it and follow up as needed.”
Wait. Obviously, customers sometimes want a partial repair, so IS that ever good enough?!
“People tell you what they think they need, but they have no knowledge,” Newton observes. “Our job is to educate them and explain what they actually need so they help me fulfill my purpose. And that isn’t to make money; it’s to provide dependable, reliable transportation, and I do that by performing an inspection every time a car is brought in the shop. Then, I talk to the customer about what they need to invest in to make sure their car lasts as long as possible. We are the professionals they’re relying on.”
“There’s an unspoken expectation that the customer’s car is safe when you let them drive it away from your shop,” White agrees. “We need to get a whole lot better at communicating, which begins with listening and asking questions to understand our customer’s wants, needs and goals. Then it’s our duty, responsibility and obligation to help them achieve that – unless it’s unsafe, in which case we need to either get them to realign or walk away.”
What about on the collision side where the vehicle has already been damaged in an accident? Are all those repairs necessary? What if it’s just a dented bumper or a scratch in the refinish? Stay tuned to next month’s AASP-MN News when we’ll talk to collision industry experts to find out what they think!
OFFICIAL MEMBERSHIP APPLICATION
As a member of the Alliance of Automotive Service Providers of Minnesota (AASP-MN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASP-MN logo must be used in accordance with the logo guidelines. It is understood membership in AASP-MN is subject to acceptance by the Association and is non-transferable. It is also understood that AASP-MN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.
***PLEASE PRINT OR TYPE***
BUSINESS INFORMATION:
Business Name:
Business Representative Name: _________________________________________Title:
Number of Full-Time Employees: _______________ Number of Part-Time Employees:
PRIMARY DIVISION: (check one) Collision Mechanical/Transmission Associate Educational List other specialties: _________________________________ Date you started in business:
I hereby consent to allow AASP-MN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASP-MN via regular mail, email, telephone or fax. I understand that the AASP-MN sign and logo policy authorizes businesses that are members in good standing to use the AASP-MN logo. Should my membership in AASP-MN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.
Please attach list for additional locations if needed.
Note: AASP-MN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards.
With the recent storm damage, it’s a good time to remind everyone about what to do in the event your business suffers a loss from a major weather event.
1. Protect property from further damage.
• Cover the property if it is exposed to the elements.
• Make temporary repairs, if reasonable and necessary, to protect the property from further damage.
• Maintain a record of all expenses incurred.
• Separate damaged from undamaged personal property.
2. Take photos of damage (if possible).
3. Prepare an inventory of damaged personal property.
• List quantity, description and value.
• Attach bills, receipts, estimates and related documents.
4. Retain damaged property until a claims adjuster approves its disposal (unless a danger to safety exists).
• The adjuster may need to inspect the property.
• The insurance company may be able to salvage the damaged property.
5. Notify the police in the case of theft.
6. Expect to be contacted by the claims adjuster within two working days.
• If the damage significantly affects your continuing operations, request that the insurance carrier expedite your claim.
• Please let your insurance carrier know immediately if your circumstances change and the loss will have a greater impact on your business than originally anticipated.
7. Be prepared to provide additional information as requested by the claims adjuster.
For more information, contact Brad Schmid at bschmid@cbiz.com or (763) 549-2247.
ESTIMATING TIPS
Visit degweb.org to submit a Database Inquiry and contribute to database accuracy!
If you’re performing automotive repairs of ANY kind, you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!
Mitchell: R&I Times Not Published for Components Attached with Adhesive – Recent DEG Inquiry 36760 provides feedback from Mitchell that R&I labor allowance is not published on components attached with adhesive in a component repair situation. The example is for a Toyota Tacoma wheel opening molding.
“Mitchell does not publish repair allowance. repair times and their inclusions are a user judgment time. Mitchell does not publish R&I allowances for adhesive backed components.”
CCC: Masking Recessed Jambs and Gaps – Closing the gap between two adjacent panels so that overspray does not get on the jamb, edge, underside or interior is included in the Basic Color Coat Application.
This is specific to two or more panels in the closed position. If a simple back-tape or the use of foam between panels to stop any overspray is not sufficient and a complete masking of the edge, jamb, underside or interior must be done, then this would not be included. These would be considered recessed edges.
Mitchell: Addressing Overlap When Major Adjacent Panels are Refinished in Separate Booth Cycles – DEG Inquiry 14489 provides feedback from Mitchell regarding refinish when the truck bed and cab are refinished in two separate booth cycles.
The system is designed to take overlap based on the assumption the adjacent parts are painted at the same time. If painted in separate booth cycles, Mitchell says the following:
“Major Panel refinish times account for the performance of the nine included refinish operations as identified in the Mitchell P-pages. In the majority of collision repair scenarios, refinishing operations for major panels are performed conjunctively. In situations outside of this criteria, a time should be agreed upon by all parties that is sufficient to perform the required refinish operations and recorded on the damage report.”
At LKQ, the “R” in P.A.R.T. stands for Recycled OEM parts LKQ first began 25 years ago through the acquisition of several auto salvage yards, and through the years, LKQ has grown to become the largest recycler of vehicles in the industry. LKQ now operates more than 125 auto recycling yards across North America. Through its stateof-the-art processes, LKQ recycles or re-sells more than 90% of the materials from end-of-life vehicles that would otherwise end up in landfills.
Safer Degreasers: A Smarter Way to Clean Your Workshop
Keeping your workshop clean and free of grease is essential for safety, efficiency and professionalism. But traditional cleaning methods using harsh solvents can be hazardous for your health and the environment. Here’s where safer degreasers step in as a powerful and ecofriendly alternative for auto repair shops.
What are degreasers?
Degreasers are cleaning products specifically formulated to remove grease, grime and oil from surfaces.
What makes a safer degreaser?
A safer degreaser typically meets specific criteria to minimize health risks and environmental impact. Here are some factors to consider:
• Safer for Your Health: Safer degreasers are less toxic than traditional solvents, reducing the risk of respiratory problems and skin irritation. Look for products labeled “non-toxic” or “low VOC” (volatile organic compounds).
• Safer for the Environment: Water-based degreasers are often biodegradable and less harmful to dispose of compared to solvents.
• Effective Cleaning: Safer degreasers are powerful at cutting through tough grease and grime, leaving your tools, parts and floors sparkling clean.
• Reduced Costs: Safer degreasers can be more cost-effective in the long run. They may be concentrated, requiring less product per use, and some water-based degreasers are reusable.
• Improved Work Environment: Some employees find safer degreasers are less harsh on your skin, have less odor and make the workplace a more pleasant workspace.
Choosing the Right Degreaser:
Consider these factors when selecting a degreaser for your shop:
• Cleaning Power: Match the degreaser strength to the cleaning task. Heavy-duty degreasers are ideal for engine parts, while milder options work well for tools and floors.
• Application: Choose a degreaser form that suits your needs, such as spray bottles, wipes or concentrated solutions for dilution.
• Safety: Always prioritize safety. Read product labels carefully, (check the fine print – the parts number –to make sure you’re getting the product you want).
• Invest in PPE: Safety glasses, gloves and respirators (if necessary) are essential for safe use.
• Train Employees: Educate your staff on the proper use and safety precautions when handling degreasers.
• Readily Available: Safer degreasers are widely available at auto parts stores and industrial cleaning suppliers. Some suppliers may allow potential customers to test out water-based parts washer systems before they buy. This can help you experience the cleaning power and see if it’s a good fit for your needs.
Success Story: Leech Lake Band of Ojibwe Air Quality Program
The Leech Lake Band of Ojibwe Air Quality Program partnered with the Minnesota Technical Assistance Program (MnTAP) to assess degreasing products used at auto shops. The project aimed to encourage shops to switch to degreasers that are better for employee health and air quality.
The project results were positive. Here are some key takeaways:
• 13 out of 21 Shops Switched: Many shops found effective safer alternatives.
• Reduced Emissions: The Community Service Garage significantly reduced annual VOC and HAP emissions by using a low VOC brake cleaner and a degreaser formulation.
• Less Waste: The shop also reduced brake cleaner consumption by 80 percent, leading to less solid waste.
This project demonstrates that effective and safer degreasers are available.
Need help?
If you’d like to investigate safer alternatives for your cleaning products, MnTAP offers free technical assistance to small and medium-sized Minnesota businesses. Contact Jane Paulson at (612) 624-1826 or e-mail: janep2@ umn.edu. You can also visit MnTAP’s website: mntap. umn.edu/industries/air/degreasing.html (to find safer products and ingredients to avoid)
Contact the MPCA Small Business Environmental Assistance Program for confidential assistance on regulatory matters at: (651) 282-6143 or e-mail smallbizhelp.pca@state.mn.us
CBIZ Provides AASP-MN Members a “One Stop Shop” for Insurance Needs
CBIZ is the recommended insurance agency for property & casualty, workers’ compensation and employee benefits coverage for members of AASP-MN. CBIZ has developed a program designed specifically for members of the Alliance which includes:
Property & Casualty - CBIZ and United Fire Group created a policy with forms specific to the garage industry. There is special pricing for AASP-MN members and the opportunity to qualify for a dividend based on the group’s performance.
CBIZ and United Fire have made this program available to all the contracted United Fire agents in the state of Minnesota. If you or your agent want more information on how to gain access to the program, contact Brad Schmid at (763) 549-2247.
If your garage operations don’t fit into UFG’s program (i.e., more than incidental towing or auto sales) we have other carriers that can protect your operations.
Workers’ Compensation – With over 20 very competitive carriers including United Fire Group, CBIZ has the flexibility to offer you the best coverage at an affordable price. Contact Brad Schmid at (763) 549-2247 to get a quote before your policy comes up for renewal.
CBIZ Payroll & HR Technology provides technology to effectively track time & attendance and pay your employees. CBIZ Payroll doesn’t have contracts, earning your business each and every payroll. AASP-MN members receive a FREE assessment of your payroll/HR processes by emailing or calling Carrie Hobrough at chobrough@cbiz. com or (651) 387-9168.
Employee Benefits - CBIZ, in conjunction with nonCBIZ benefits planning professionals, offers a full line of employee benefits. They can customize employee benefit plans, focusing on the best coverages that fit budgets of large and small employers and their employees. Benefits include medical, dental, life, disability and voluntary employee paid benefits, such as AFLAC or Colonial Life. Contact Diego Campos at (763) 455-4083 for a consultation.
Financial & Accounting – CBIZ is one of the nation’s top 10 accounting and financial services firms. They help customers with accounting and taxes, government health care consulting, financial advisory, valuation, litigation support, risk and advisory services, real estate advisory services. Additional information can be viewed at cbiz.com
Retirement Plans – CBIZ Investment & Advisory Services focuses on the administration and advisory of employer sponsored retirement plans, both 401(k) and 403(b). Their areas of expertise include fiduciary governance, compliance, investments and participant communication/ education. CBIZ works to create a retirement plan environment that will encourage financial wellbeing and best prepare employees for financial success in their retirement years. Contact Brian Winkels at bwinkels@cbiz. com or (612) 436-4615.
For additional information on any of the services provided by CBIZ, contact Brad Schmid at bschmid@cbiz. com, unless one is noted above.
That’s because print advertising works. Especially when it’s connected to a powerful trade
For over 30 years, Greco Publishing has partnered with the best of the industry to provide trade associations a voice, and to give advertisers a direct outlet to reach buyers.
Today’s shop is inundated with solicitations; advertising with Greco Publishing breaks through the noise to align your company as an association ally, and get you in front of your next customer.
PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE
CBIZ
Contact: Brad Schmid
763-549-2247 / bschmid@cbiz.com
CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.
EMPLOYEE BENEFITS
CBIZ
Diego Campos
763-228-0259 / diegocampos@cbiz.com
AASP and CBIZ are partnering to help make the process of purchasing employee benefits a lot less stressful for members. The CBIZ platform provides increased transparency and more options for savings, the ability to predict rate increases early, and guidance from CBIZ benefits experts. New Health Insurance Options Now Available!
EMPLOYEE VOLUNTARY BENEFITS
Colonial Life
Contact: Deb Ferrao
612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com
Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.
UNIFORM & LINEN SUPPLIES
Vestis (formerly Aramark)
Contact: Ryan Vick 612-269-2303 / vick-ryan2@aramark.com
Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with Vestis each year.
Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.
LEGAL CONSULTATION
Fryberger, Buchanan, Smith & Frederick 800-496-6789
Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.
WEBSITE AND INTERNET MARKETING SOLUTIONS
Autoshop Solutions
Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com
Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!
Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!
Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.
Mitchell International
Contact: Mitchell International Representative 800-238-9111
AASP members receive $350 off Mitchell's MD-500 all-in-one solution for scanning, calibration, estimating, and blueprinting.
TECHNICAL INFORMATION HOTLINE IDENTIFIX
800-745-9649
Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.
CHECK GUARANTEE SERVICES
Certegy Check Services
877-520-2987
Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.
Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com
AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.
Members receive 20% discount off standard payroll, time and attendance, and HRIS products and services.
LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING
Automotive Seminars
Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com
Discounted pricing to AASP-MN members on all live-online events, as well as on-demand training videos. Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and on-demand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.
BUSINESS COACHING
180BIZ
540-833-2014 / info@180biz.com
Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.
Over 2,500 vehicle-specified units in stock Up to 3-Year/100,000 Mile Warranty Manual Transmissions
