AASP-MN News September 2018

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September 2018

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CONTENTS AASP-MN News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. To keep its readers better informed, AASP-MN News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP-MN News is published by Thomas Greco Publishing, Inc. © 2018 All rights reserved. Cover image © www.istockphoto.com.

AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.

Vol. 26 No. 9

PRESIDENT’S MESSAGE ................................................................4 Lost in Translation: The Language of Scanning

by Will Latuff, AASP-MN President

2018 - 2019

LEGISLATIVE UPDATE ..................................................................5 Primary Results Set November Ballot

by Kevin Walli, AASP-MN Lobbyist

PRESIDENT Will Latuff

LOCAL NEWS ............................................................................6

IMMEDIATE PAST PRESIDENT Wayne Watson

NATIONAL NEWS ........................................................................10

SECRETARY-TREASURER Carl Thomas

INSURANCE I.Q. ........................................................................13 15 Warning Signs of Workers’ Compensation Fraud

AASP-MN BOARD MEMBERS

COLLISION DIVISION DIRECTOR Matthew Feehan MECHANICAL DIVISION DIRECTOR Randy Notto, AAM ASSOCIATE DIVISION DIRECTOR Dave Bock COLLISION SEATS Bruce Tschida, AAM Randy Miller MECHANICAL SEAT Tom Archambault

STAFF EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM OFFICE ADMINISTRATOR Jodi Pillsbury MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 PUBLISHER Thomas Greco | thomas@grecopublishing.com SALES DIRECTOR Alicia Figurelli | alicia@grecopublishing.com EDITORIAL DIRECTOR Joel Gausten | joel@grecopublishing.com CREATIVE DIRECTOR Lea Velocci | lea@grecopublishing.com EDITORIAL & CREATIVE COORDINATOR Alana Bonillo | alana@grecopublishing.com OFFICE MANAGER Donna Greco | donna@grecopublishing.com www.grecopublishing.com

DEG ESTIMATING TIPS ..................................................................15 AASP-MN BODY SHOP SESSION REGISTRATION ....................................18 AASP-MN MECH XCHANGE REGISTRATION ..........................................19 COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES (C.H.E.S.S.) ......21 Power: A Discourse on Cords

by Janet L. Keyes, MS, CIH CASH IN ON YOUR MEMBERSHIP! ....................................................25 Order Your 2019 Automotive Calendars Now! UPCOMING EVENTS September 19, 2018

October 17, 2018 Mech XChange LubeTech 900 Mendelsohn Avenue North Golden Valley, MN 55427

Body Shop Session Grumpy’s Bar & Grill 2801 Snelling Avenue Roseville, MN 55113

April 11, 2019 AASP-MN Annual Meeting & Leadership Conference

Delta Hotels by Marriott 1330 Industrial Blvd. NE Minneapolis, MN 55413

ADVERTISERS’ INDEX aaa Auto Parts ..................................................23 AmeriPride........................................................25 AmeriTrust ........................................................12 Axalta Coating Systems ....................................IFC Buerkle Hyundai................................................22 CBIZ..................................................................12 Choice Auto Rentals..........................................5 Dentsmart ........................................................15 FinishMaster ....................................................17 Inver Grove Honda / Inver Grove Toyota............16 Jack McClard....................................................22 Keystone ..........................................................20 Maplewood Toyota............................................24

AASP-MN News

Mills Parts Center ............................................24 Morrie’s ............................................................16 Motorwerks BMW ............................................IBC MPA..................................................................9 PAM’s Auto ......................................................17 Proven Force ....................................................OBC Rosedale Chevrolet ..........................................17 Roseville Chrysler ............................................24 Sherwin Williams..............................................8 Straight & Square ............................................20 Toyota Group ....................................................14 United Fire Group ............................................12

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PRESIDENT’S MESSAGE

Lost in Translation: The Language of Scanning

by Will Latuff, AASP-MN President

Communication is a complex, bi-directional, emotional and physical exchange. Often what is said may not be what is heard. Let me say that again. Just because you said it, doesn’t mean they heard it. Mike Jones from Discover Leadership Training teaches about the differences between reactive and responsive listening and there is a big difference which can affect the speed of the transaction you are trying to process.

Reactive listening occurs when the message is being received, but an emotional trigger or past experience has already created an internal conversation about what the answer is before the speaker is even done with their thought. When reactive listening occurs, communication slows down or stops due to differences in understanding of what is being said and what is being asked for.

Reactive listening causes emotional walls to go up, messages to be misunderstood, transaction speeds to decrease and frustrations to build.

On the contrary, responsive listening is when the recipient of a communication listens to the entire idea without jumping to a conclusion or forming an assumption or response prior to hearing everything that is being said. Responsive listening is understanding where the communicator is coming from first, and understanding what they are telling you they need, before forming an opinion or response.

Negotiating a repair with an insurer requires different types of communication: some written on line remarks or with standardized mandatory comments, some visual through photos, and some verbal during supplement negotiations. The key to speeding up the transaction and being compensated for the operations being requested is to make sure you understand what the other person heard.

The language of scanning is new to both shops and insurers.

Learning a new language is difficult and, as the verbiage gets sorted out between shops, OEMs and insurers, there will be opportunities to exercise responsive listening to improve the transaction speed. A hot topic in the industry for the last couple years has been pre- and post-scanning vehicles and seat weight sensor calibrations. While this has finally become widely accepted in the industry as a required step in a safe and proper repair, the challenge now arises about what operations need to be done and what is included in a pre- or post-repair scan.

SAVE THE DATE! AASP-MN Annual Meeting & Leadership Conference Thursday, April 11, 2019 Delta Hotels by Marriott 1330 Industrial Blvd. NE, Minneapolis, MN 55413 Visit aaspmn.org for info 4 | September 2018

The most classic miscommunication about scanning that occurs today is a result of shops and insurers not understanding what is included or not included in the charges for scanning. It is quite common for a vehicle to require a pre-scan, a post-scan, a seat weight sensor check or calibration and a VSC or ADAS system calibration or aiming during a repair. These items are not included operations in the estimating databases; there are no labor times or included/not-included charts for any of them. This is where communications can break down.

It may be inefficient for a shop to list a separate line item for each operation instead of just documenting it on the scanning invoice or line notes. This may be completely different than an insurer, which may need to justify each scanning term with a separate line item on the supplement. These are two different approaches to the same outcome – a safe and proper repair.

However, when the parties negotiate, a sticking point can arise.

For example, on a Toyota Camry, the shop may say, “I need X dollars for pre- and post-scanning.” The insurer replies, “We only pay Y dollars for pre- and post-scans.” This exchange can cause heartburn and extra work for both parties. What is missing from this conversation is understanding from both parties. The shop may charge X because it includes the seat weight sensor re-zero in its post-scan charge. However, the insurer only heard the words “preand post-scan” and recited what they are authorized to pay for those operations.

There were missed opportunities for responsive listening by both parties. What the shop really meant was: I am going to pre-and post-scan and re-zero the seat weight sensor for X dollars. What the insurer heard was: The shop wants to charge me more than what I can pay for pre-and post-scanning vehicles. What the repairer heard was: the insurer won’t pay what the shop has deemed this operation to be worth.

Moving forward, the shop and insurer need to understand what the other is saying before arguing. The conversation could be improved by the shop stating it needs X dollars to pre-and postscan this vehicle; it is a Toyota, so they include the occupant classification system re-zero in the post-repair scan fee and that it why it is higher than expected. The insurer could listen to this information and then communicate back that it can only pay Y dollars for pre-and post-repair scanning, but is also authorized to pay Z dollars for calibrations and resets as required by the OEM procedures. Suddenly, because there was understanding of what was being said, Y + Z is probably much closer to, or higher than, X. Understanding the terms of scanning, pre/post, re-zero, aiming, coding, etc. can help you clearly communicate what is required for a repair and remove roadblocks to receiving proper compensation for the work performed. It is just very important to remember that what you just said may not have been what was heard. First seek to understand, then to be understood.

Happy listening!

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LEGISLATIVE UPDATE

Primary Results Set November Ballot After a busy campaign and significant voter turn-out, the August 14 Primary Election produced some surprises as the Ballot was set for the November 6 General Election.

The biggest surprise was in the Republican race for Governor. Hennepin County Commissioner Jeff Johnson defeated former Governor Tim Pawlenty in an unexpected outcome. Commissioner Johnson had the Republican Party endorsement, but significantly less money than Governor Pawlenty. The result hinged on the party faithful coming through for the endorsed candidate and a campaign that focused more on grassroots campaigning and less on political advertisements.

On the DFL side, Congressman Tim Walz from the First Congressional District defeated DFL-endorsed candidate Representative Erin Murphy and Attorney General Lori Swanson in a three-way race. Congressman Walz has represented the First Congressional District, which stretches from South Dakota to Wisconsin along the Iowa border. He brings more of a rural focus than what the DFL has been presenting to voters over the last

by Kevin Walli, AASP-MN Lobbyist

couple of election cycles.

Another surprising outcome was the DFL Primary for State Attorney General. Congressman Keith Ellison won the Primary in the race that included Representative Deb Hilstrom, former Ramsey County Attorney Tom Foley, former Commerce Commissioner Mike Rothman and Matt Pelikan, who had the DFL Party endorsement.

Congressman Ellison secured the spot on the November Ballot against Republican Doug Wardlow, who is a former State Representative. In winning the Primary, Congressman Ellison secured approximately 50 percent of the vote, with the other half being split among the other four candidates.

There were also a number of Primaries to determine the Republican or Democratic Candidates for seats in the Minnesota House of Representatives. Seventeen members of the House announced their retirement from the Legislature in May and the Primaries determine who will be on the November Ballot. In a

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LOCAL NEWS

City of Minneapolis Enforcing “Hot Work” Permit AASP-MN has been made aware of a recent effort by the City of Minneapolis (Fire Inspections Services) to enforce a requirement for an operational permit for shops that perform hot work – including cutting, welding, brazing, soldering, use of a torch, use of a forge, etc. – in accordance with the 2015 Minnesota State Fire Code, Section 105.6.23. This permit requirement applies to facilities that have any welders or oxyfuel torches on site, regardless of how much welding or cutting they do. The operational permit is also required for any facility with spray finishing operations (all body shops) and for any facility that stores a lot of used tires outside or that stores used tires inside.

The application for the City of Minneapolis operational permit can be found at: www.ci.minneapolis.mn.us/www/ groups/public/@regservices/documents/webcontent/ wcms1p-149204.pdf.

The required operational permit is in addition to, and separate from, any hazardous materials permit a shop may have.

The City is sending out Orders to Correct for facilities that don't have the permit, giving them about a month to apply. The Order to Correct goes to the property owner, not the business itself. There's no penalty, as long as the permit is obtained.

In general, the requirements for hot work/cutting and welding are found throughout the fire code. Specifically, requirements can be found in the following sections: Chapter 1 – Section 105.6.23 – Hot Work Operational Permit Chapter 3 – Section 305 – Ignition Sources Chapter 3 – Section 308 – Open Flames Chapter 23 – Section 2311 – Repair Garages Chapter 35 – Welding and Other Hot Work Chapter 50 – Hazardous Materials Chapter 53 – Compressed Gasses Chapter 58 – Flammable Gasses and Flammable Cryogenic Fluids Chapter 63 – Oxidizers, Oxidizing Gasses, and Oxidizing Cryogenic Fluids

The 2015 Minnesota State Fire Code can be found at: https://codes.iccsafe.org/public/document/toc/451/. Click on the appropriate chapter in the table of contents to be taken to that chapter.

Note that the requirement for an operational permit is found in the State Fire Code, which does apply statewide. However, whether or not it is enforced is up to the AHJ, the Authority Having Jurisdiction (the local fire marshal). AASP-MN’s partners at C.H.E.S.S. (Complete Health Environmental & Safety Services) report that they have not run across any other municipalities requiring this. To be on the safe side, facilities outside of Minneapolis should reach out to their governing jurisdiction for permit forms (and to determine if that jurisdiction issues operational permits – not all do). The code sections outlined above apply no matter which city a business is in, or if that city issues permits or not – these requirements apply statewide and the owner/operators of these establishments are responsible for compliance.

6 | September 2018

AASP-MN to Host B.S. and Mech XChange Session In response to member demand for more opportunities to connect and share knowledge and experiences with other members, AASP-MN has two peer-to-peer learning and networking events scheduled this fall. Both sessions are open to anyone in the collision or mechanical repair industry— membership in AASP-MN is not required.

The first, a Body Shop Session, will be held Wednesday, September 19 from 11am - 1pm at Grumpy’s Bar & Grill in Roseville. “Get to Know the Department of Commerce” will focus on the Department’s role in regulating insurer claims practices and why it matters to collision shops. A Department representative will be on hand to explain:

• Role/jurisdiction of the Department of Commerce – what they can and cannot do • How to file a complaint with the Department – what are they looking for?

• The importance of documentation – what info should be provided in a well-written complaint?

• The Department’s process for handling complaints – what to expect after a complaint is filed • Recent enforcement actions of interest to the collision repair industry

The cost to attend is $25 per person, which includes lunch.

This event is co-sponsored by Casualty Assurance of Chaska, C.H.E.S.S. and Enterprise Rent-A-Car. On Wednesday, October 17, AASP-MN will host a Mech XChange from 4pm - 6pm at LubeTech in Golden Valley.

In this session, attendees will have the opportunity to take part in two roundtable discussions.

The first, “Diversifying Shop Product & Service Offerings,” will allow attendees to hear what other mechanical shop owners have done to generate alternative sources of revenue and customers. Discussion will center on add-on or up-sell product and service offerings that complement the core business of auto service and repair.

Most shops spend a sizeable amount on some form of marketing, from promotions, sponsorships, signage, direct mail, newspaper advertising and TV commercials, to websites, fliers and penny-saver circulars. The second roundtable, New and/or “Cost-Effective Marketing Tactics,” will give attendees the opportunity to share ideas based on what’s worked for their shop in the last three months, as well as pick up ideas based on what’s worked for others.

There is no charge to attend this session, but pre-registration is required.

For additional information or to register for either of these sessions, see pages 18-19.

AASP-MN’s BBQ & Night Out at the Track Over 50 people attended AASP-MN’s outing at Canterbury Park in Shakopee on August 22. AASP-MN member Brad Schmid and Matt Roop of CBIZ AiA presented a quick overview for the inexperienced bettors on how to read a race program and pick a horse with a quick look at the page and how to win some money on a $4 bet. Following the presentation, guests enjoyed a

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delicious BBQ before the start of the races.

“It’s always fun to get together with our members and their families,” said Executive Director Judell Anderson. “This was our first time at the horse race track— and it made for an exciting and fun evening!”

United Fire Group Announces Dividend to Participating Members

Thank You 2018 AASP-MN Sponsors!

GOLD AASP National AmeriTrust Group Auto Value Parts Stores/APH Axalta Coating Systems CBIZ AiA FinishMaster PPG Automotive Finishes United Fire Group

Fifty AASP-MN members enjoyed a night of horse racing at Canterbury Park on August 22nd.

UFG rewards safety-conscious members of AASP-MN United Fire Group agents will be out delivering dividend checks to AASP-MN members in September for their participation in the association’s insurance program with UFG for the calendar year 2017. Over $214,000 will be distributed as a seven percent dividend on earned premium to nearly 250 AASP-MN members. All garage-oriented member businesses are eligible for this insurance program.

Since August 1, 2012, this program's success has been due to the safety-conscious members of AASP-MN and the professional independent insurance agents who represent UFG. Dividends are a great reward to insureds for their safety efforts. The program also offers a special premium discount and exclusive coverage.

For more information, contact Brad Schmid at 763-549-2247 or bschmid@cbiz.com.

Calling all MotorMouths!

Now that the new school year is upon us, take a minute to reach out to your local high schools and middle schools to ask about upcoming career fairs or other career exploration events. Sign up, and we'll make it easy for you! Just go to http://carcareers.org/motor-mouth/ for all of the information and materials you'll need to have a professional display/presentation promoting the many career opportunities in the auto service and collision repair industry. .

Minnesota Careers in Auto Repair & Service (MNCARS) MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state's college-level automotive service and collision repair programs and, ultimately, into industry workplaces. To further those efforts, MNCARS recently participated in the following events: • MTTIA (Minnesota Teachers of Transportation & Industrial Areas) Conference, August 2 • Cars & Coffee, August 4

Take advantage of the resources in the MotorMouth toolbox! Get out and get active in your local community to promote industry careers!

AASP-MN News

SILVER aaa Auto Parts Enterprise Rent-A-Car LKQ/Keystone Automotive O'Reilly Auto Parts PAM’s Auto, Inc. Suburban Chevrolet

BRONZE Casualty Assurance of Chaska C.H.E.S.S. Lube Tech & Partners

OTHER Choice Auto Rental Dent Impressions Monroe Moxness Berg, PA Sherwin Williams

VENDOR Accessory Pro Warehouse AmeriPride Services Autoshop Solutions Dentsmart PDR Heartman Insurance NAPA Auto Parts NCS/Single Source Net Driven The Matrix Wand Workplace Safety Consultants September 2018 | 7

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NATIONAL NEWS

Medicaid/CHIP Premium Assistance Notice Revised Employers sponsoring health plans are obligated to annually provide a premium assistance notice to their workforce. This notification can be accomplished by using a model notice provided by the Department of Labor’s Employee Benefit Security Administration (EBSA).

The model Medicaid/CHIP notice has been revised and is current as of July 31, 2018. The revised notice differs only slightly from the model notice issued in January 2018 as follows: 1. The website address and phone number for the Medicaid agency in Iowa has changed; 2. The website addresses for the Medicaid office in Kentucky and Minnesota have changed.

Model notice. The revised model Medicaid/CHIP notice is available for viewing and/or downloading from the DOL’s website at: www.dol.gov/sites/default/files/ebsa/laws-andregulations/laws/chipra/model-notice.pdf .

Who gets the notice? The notice explaining the right to premium assistance must be provided to employees residing in the below-listed states at least once annually, without regard to where the employer is located, or where the health plan is originated.

Vocational Training & Education Bill Finalized In July, the “Strengthening Career and Technical Education for the 21st Century Act” was passed by Congress and signed into law. The bill reauthorizes the “Carl D. Perkins Career and Technical Education Act” and allocates $1.2 billion in state grants to fund vocational training at most schooling levels.

Under the legislation, high schools, colleges and training centers may apply for these grants to train teachers or fund specific training programs for students. Previously, these efforts were managed on the federal level by the Secretary of Education. This bill moves much of the decision-making and implementation to the local level to ensure that the funds are more effectively used, and that the training meets the needs of companies that are located near the schools and training centers. A state must track performance around core indicators, such as graduation rate, and make “meaningful progress” within a two-year period in order to continue to receive federal funding.

The Perkins Act seeks to prepare students for the workplace by harmonizing the current workforce system with new and existing career and technical education and applying industry-recognized credentials to educational programs.

www.langmarketing.com

Domestic Cars Set Record Age Domestic nameplate cars in the U.S. averaged 14.4 years on January 1, 2018, setting a record for domestic car age in the U.S. Over the past 10 years, domestic nameplate cars have increased 2.2 years in average age, with Lang Marketing projecting that the domestic nameplate car average age will climb even higher by 2019.

Method of distributing notice. The Medicaid/CHIP premium assistance notice can be included in other plan materials, such as open enrollment materials, or a summary plan description. Alternatively, it can be provided as a separate document. If the notice is to be included with other plan material, it must be clearly delineated as a unique document. The notice can be provided in written form or electronically, as long the DOL’s electronic disclosure rules are followed. Employers are welcome to modify the model notice, though it is very important that the document provided to affected individuals clearly explains the right to premium assistance, and most importantly, provides at least minimal information about how to contact the relevant state Medicaid or CHIP office.

Penalty for failure to provide notice. Failure to notify employees of premium assistance opportunities could result in a penalty assessment of up to $114 per day, per employee.

10 | September 2018

www.repairerdrivennews.com

I-CAR Announces Tougher Requirements, Unlimited Training Subscriptions I-CAR recently announced a sweeping change to its curriculum next year that will include more frequent welding re-certification and tougher Platinum and Gold Class requirements.

The initiative, years in the making, was meant to “advance I-CAR’s vision that every person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer,” the educational organization wrote in a news release.

“For nearly 40 years, I-CAR has served as the industry’s

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trusted partner for knowledge building,” I-CAR CEO John Van Alstyne said in a statement. “As the automotive industry is now moving faster than ever before, and with support of our industry stakeholders, we made a conscious decision that it is time for the knowledge and skills bar to rise. At the same time, it is time for I-CAR’s programming to also make a bold step forward. Vehicle repairs today are more challenging than ever and will become increasingly complicated as we move toward the future. I-CAR’s new programs, services and technology have been designed to keep pace with the rate of innovation our industry is seeing.”

Welders certified through the I-CAR program will have to reverify their skills every three years instead of every five years, but the training organization is “no longer requiring course repeat when skills are reverified,” according to ICAR. These welding skill checks will be performed during what will be annual I-CAR assessments of Gold Class shops.

Besides checking the welders at the three-year mark, the organization will see what knowledge is lacking among a shop’s technicians and prescribe a course of training, sales and marketing Senior Vice President Nick Notte said.

I-CAR also said it would introduce “Heightened Platinum and Gold Class requirements aligned with industry benchmarks and repair requirements.” It also plans to create a new optional Aluminum Structural Gold Class recognition.

Van Alstyne said that going forward, all Gold Class shops must have at least 100 percent of structural technicians reaching ProLevel 2. Half of the employees within each of the three other role categories (estimator, painter and nonstructural technician) at the shop must also reach ProLevel 2.

Van Alstyne said the reason for the change — previously, a shop could make Gold Class with a staff at ProLevel 1 — involved the fact that the “minimally required skills courses” were housed in ProLevel 2. It was important for a technician to have the “fundamental knowledge” of ProLevel 1 and the “foundational skills” of ProLevel 2.

No longer can a single person represent all four roles necessary for Gold Class (Estimator, Non-Structural Technician, Steel Structural Technician, Refinish Technician), either. I-CAR will only allow a maximum of two categories per person to count.

Allowing a single person to still put two technical roles towards the Gold Class Checklist was done for the benefit of smaller shops, which might have a single person functioning as a structural and non-structural tech, Van Alystne said.

Gold Class shops that train every one of the necessary technicians to ProLevel 3 “will be recognized at a higher level of Gold Class recognition beginning in 2020,” I-CAR wrote.

“These shops demonstrate that they lead the pack, further differentiating their commitment to excellence among their Gold Class counterparts, and will receive special recognition for this level of training investment and achievement.”

Technicians since 2010 have been designated Platinum at ProLevel 1. But under the overhaul, an employee couldn’t call themselves Platinum unless they’d reached ProLevel 3.

It made no sense to bestow I-CAR’s “highest credentialing” without requiring the technician to reach the highest level of

training, Van Alstyne explained.

I-CAR noted that all of the changes had “been coordinated, reviewed and embraced by industry subject matter experts, including Repairers, OEMs and Insurers.”

Finally, I-CAR will throw out the “arbitrary ‘X number of hours’” requirement of six hours a year and demand specific vehicle-specific training relevant to a specific role, as well as any new courses required for the role, Van Alstyne said.

Van Alstyne presented a slide of “Strong Industry Support” from all three sectors carrying logos of all Big 4 consolidators and CARSTAR, all Top 5 U.S. automakers, and all Top 5 insurers except Progressive. He said he had discussed the changes with the brands featured on the slide, many of which had Gold Class built into their network programs.

Enrollment Open for Certified GM Auto Body Repair Network Collision repairers may now apply for a spot on General Motors’ certified Collision Repair Network, GM and network administrator Mitchell announced.

Enrollment officially began August 8 on GenuineGMParts.com. All dealership and third-party repair facilities are welcome to apply.

Making the network could generate a significant amount of volume for a collision repairer. GM was the nation’s No. 1 automaker in 2017, according to Statista, and the OEM plans to use OnStar to recommend that those customers patronize certified shops following the detection of a crash.

GM wrote August 8 that the network and OnStar would help “educate and empower GM vehicle owners by helping them locate repair facilities where qualified technicians follow proper repair procedures using original equipment replacement parts.”

“We put the customer at the center when we designed the GM Collision Repair Network because for them, nothing is more important than knowing they can trust in the safety and integrity of their vehicle when it leaves the repair facility,” GM customer care and aftersales collision manager John Eck said in a statement. “The collision repair industry will benefit too. The National Highway Traffic Safety Administration reports more than six million police-reported car crashes occur every year, and as vehicle technology evolves, it’s more important than ever to complete proper repairs and run an efficient enterprise.”

But shops who haven’t kept up with the kind of training and equipment necessary to make competing OEMs’ collision networks could find themselves spending tens of thousands of dollars in training and equipment to secure a spot.

This includes a requirement that all certified shops have a set of dedicated tools, dedicated space and an aluminum dust extraction system, Eck has said, and a reference to such equipment appears in a new enrollment checklist released by GM. (That document references more details being available on a separate “General Motors tool & equipment list” which doesn’t seem to have been released yet.)

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INSURANCE I.Q.

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ESTIMATING TIPS All Three Systems: Honda Civic Fender Bracket 2016-2017 OEM Honda Civic fenders requiring replacement will not come supplied with “front bracket” [part #s 60213TBAA00ZZ (right), 60263TBAA00ZZ (left)] or “lower bracket” [part #s 60212TBAA00ZZ (right), 60262TBAA00ZZ (left)] that are originally welded and riveted with adhesive from the factory on the original part.

Replacement and recycled operations for specific components may only call out to “disconnect” the line only.

CCC and Mitchell do not include the labor to transfer the brackets in the fender replacement time. The labor time in the database is based on installing a new “UNDAMAGED” bracket and does not include labor to repair the old bracket for re-use onto the new replacement fender.

All Three Systems: Shipping Labels and Decals Attached to Replacement Parts - Labor times for body and refinish in Audatex, CCC and Mitchell do not include the labor to remove shipping labels and decals or the adhesive residue they may leave behind. An on-the-spot evaluation would be required if additional labor is added for this process.

Audatex labor time for fender replacement considers the brackets included, but this is based on installing a new undamaged part onto the replacement fender.

Additional labor should be considered if having to re-use an existing bracket to bring it to new, undamaged condition ready for installation, as well as refinishing of the bracket, if required.

Rivets and adhesive cost is NOT INCLUDED in any of the three estimating systems when doing this procedure.

Audatex: Frame Replacement - Audatex users performing repairs where fluid lines need to be replaced or R/I complete may consider a manual labor time for these operations.

Section 4-2 of the DBRM states: Complete R&I of brake line, transmission line, or fuel line is NOT INCLUDED. Section 4-3:

An example of the need to determine a full labor value for this would be on a full frame replacement requiring replacement or R/I of brake, fuel or AC lines from the damaged part to the new replacement part.

Refer to DEG’s Estimate Tool Box for access to all three information providers P-Pages.

All Three Systems: Toyota/Lexus OEM EPC (Electronic Parts Catalogue) – Toyota and Lexus have made it easier to gain access to their OEM EPCs. Shops can now access this information directly, saving a phone call to their local parts department trying to figure out the part they are looking for.

Users can visit https://parts.toyota.com or https://parts.lexus.com.

Both sites allow the user to input a VIN to pull up the correct parts schematic.

If the part is missing from any of the three estimating systems (Audatex, CCC and Mitchell), please submit a DEG INQUIRY with the missing information so it can be added to the database.

Note: The estimating databases are all intended to be used as a GUIDE ONLY - it is important to remember that the auto body professional performing the repairis in a position to thoroughly inspect, diagnose and identify the methodology and their unique cost of the vehicle damage repair. You can view these tips and others on the DEG website,WWW.DEGWEB.ORG.

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AASP-MN News

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18 | September 2018

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COMPLETE HEALTH, ENVIRONMENTAL & SAFETY SERVICES

by Janet L. Keyes, MS, CIH

Power: A Discourse on Cords your shop. Your employees use them all the time. Are they choosing them correctly? Using them correctly?

Any extension cords in your shop need to be grounded, hard-service cords with undamaged insulation. Hard-service cords will be round, not flat, and will have three prongs. If you see flat cords, get rid of them. If the grounding pin is missing, take the cord out of service. If you can see the wires inside the cord, it isn’t a safe cord to use. The cords for tools also must be undamaged. A common problem: damaged strain relief, where the plug has begun to separate from the cord, exposing the wires.

Do you have to throw away the damaged cord? Can you repair it? Maybe.

If you have a damaged tool cord, the only repairs allowed are those that maintain the UL or equivalent listing for the tool. That usually means that the work has to be done by a factory-authorized repair center.

Plugs on extension cords can be replaced, but only if the work is done by a “qualified person,” using appropriate approved parts (approval or listing could be from UL – Underwriters Laboratory – or from another nationally-recognized testing laboratory).

What’s a qualified person? It’s someone with the knowledge, training and experience to do the electrical work correctly. You, as the employer, have the responsibility to determine who’s qualified, and that will vary depending on the extent of electrical work done. If you don’t know what could go wrong if you mixed up the black and white wires, you are not a qualified person.

Another fatality report, from 2015: An employee was inspecting a malfunctioning vending machine, plugged into a 120-volt, 20-amp outlet. The vending machine had been incorrectly wired; the ground and hot conductors were reversed. He touched a part that was supposed to be grounded, but was hot, and he died. Wiring a plug is easy – but if you do it incorrectly, it could kill.

What if the damage is to the insulation, not the plug? You might be AASP-MN News

able to shorten the cord (again, only if that’s done by a qualified person). You can’t repair it by wrapping it with electrical tape. That doesn’t provide the same insulating ability or same flexibility as the original jacket. You can’t splice it, unless it’s at least 14-gauge and the splice maintains the same characteristics as the original cord. Really, it’s probably easier to just toss the cord.

Choose a cord that can handle the load. Use the shortest one that will do the job. Longer cords build up more resistance, robbing you of power. They also become tripping hazards. You could carefully wind up all the excess cord into a neat pile, but that increases the fire risk, because it prevents the cord from dissipating heat.

If you need to plug in your cell phone charger, portable drill and rechargeable work-light, use a power strip (UL calls these relocatable power taps). The rules for using these: they can be left plugged in, as long as they’re plugged into permanent outlets.

They need to have overcurrent protection (cheap orange multi-outlet adapters don’t have this, so they’re not allowed for industrial use). Don’t permanently mount the power strip – you have to be able to remove it without tools.

And most important: don’t use it with high-amp loads such as heat guns, continued on pg. 23

What’s Wrong With This Picture?

ANSWER: Extension cords plugged into a power strip.

Power strip plugged into an extension cord. Extension cord run through doorway - and ungrounded (so everything downstream of it isn't grounded).

In September 2007, an employee was electrocuted when he cut sheetrock. An unfortunate accident? But if the definition of an accident is “an event that is without apparent or deliberate cause,” this wasn’t an accident.

Count how many problems you see in this scenario, taken from OSHA’s accident report: The employee used a refurbished double-insulated saw with a spliced cord to cut sheetrock. The saw was plugged into a 120-volt extension cord, plugged into a power strip, which was plugged into another extension cord that was plugged into a GFCI-protected outlet. The extension cords had lost their grounding pins. The temperature was hot; the employee was sweating. To keep the cord out of his way, the employee wrapped it around his neck, so the plug was resting on the left side of his chest. The medical examiner found no burn marks on his body. The cause of death: cardiac dysrhythmia due to low voltage electrocution.

How many problems did you find?

1) The cords were daisy-chained, plugging extension cord into extension cord. That probably didn’t contribute to his death. But it would have increased the resistance. Increased resistance reduces the power to the tool, making it work less effectively (so maybe the employee had to work harder, making him sweat more).

And any junction, where a cord is plugged into another, can be a shock and fire hazard if the connection is partially pulled apart. In this case, there were at least five junctions.

2) The extension cords weren’t grounded, so the easiest path to ground was through the employee.

3) The cord was inadequately spliced, not insulated enough to prevent someone from coming in contact with electricity.

4) Sweat is a great conductor of electricity. Put the inadequately insulated cord against a sweaty chest, and you’ll deliver a shock directly to the heart. The result: one death.

You have lots of electrical cords in

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LEGISLATIVE UPDATE surprise in the Shakopee area, Incumbent Republican Representative Bob Loonan lost his Primary race to a challenger who approached the race taking a more conservative stance than Representative Loonan. Representative Loonan also had a recent driving citation, which undoubtedly affected the campaign.

There were no surprises in the races

for Minnesota’s two U.S. Senate seats.

DFL Senator Amy Klobuchar will face off against Republican State Representative Jim Newberger, and DFL Senator Tina Smith will face off against Republican Senator Karin Housley. In each of these Senate Primaries, the winner came though with a comfortable margin of victory.

Now that the Ballot is set for

continued from pg. 5

November, we encourage members to learn as much as they can about the candidates for federal and state office. If you have the occasion to meet with a candidate, please share your experience with the Association office so that we can follow up, where appropriate, to share information about auto repair industry issues.

C.H.E.S.S.

continued from pg. 21

microwave ovens, toasters or other heating appliances.

There are rules on how cords are used. They can’t substitute for permanent wiring. They can’t go through holes in walls, ceilings or floors. They can’t be attached to building surfaces. They can’t be hidden behind walls, ceilings or floors.

Those rules, found in OSHA standards, the Fire Code, and the Electrical Code, aren’t arbitrary decisions intended to make your life harder. Instead, they exist because of fires and electrocutions caused by cord misuse.

You can use an extension cord to plug in a fan. You can use it to operate a buffer.

But unplug the cord after each use.

Putting up a Christmas tree or other temporary exhibit? You can leave the extension cords plugged in for up to 90 days for those temporary installations.

A 2017 report from the National Fire Protection Association estimated that over 16,000 non-home electrical fires were reported each year from 2010-2014. Cords and plugs accounted for only 10 percent of fires (home and non-home), but nearly 30 percent of fatalities. Keep that in mind next time you reach for that cheap little white cord – it could be a killer.

This article is intended to provide general information (no advice) about current safety topics. To discuss your specific concerns and how CHESS may help, please contact CHESS at 651-481-9787 or chess@chess-safety.com.

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CASH IN ON YOUR MEMBERSHIP!

Order Your 2019 Automotive Calendars Now! AASP-MN has teamed up with CDH Promotions to offer members huge discounts on customized automotive calendars.

Celebrate the year 2019 by getting your message into the home and offices of your customers and potential customers - daily. Let them know that you intend to shine bright in this new age and will be there to serve their needs.

Calendars are used all year. Plus, they are often saved as personal records and looked at year after year. Calendars are used where buying decisions are made: on the job, in the office, on the road or at home. Sixty-five percent of all calendar recipients write appointments/reminders on their calendar. This daily involvement keeps your advertising sign working all day, every day.

2019 calendar styles and pricing can be found on the AASPMN website, www.aaspmn.org.

But That’s Not All – We Can Print it All! AASP-MN has also teamed up with Royal Business Forms to provide members discounts on most printed business forms, such as: • Envelopes, letterhead, business cards • Repair orders, monthly maintenance or CSI postcards • Invoices and statements • Voucher and payroll checks • Valuable core tags and merchandise labels • Continuous data processing forms available in one, two, three or four parts—multiple carbon or carbonless • And more!

For more information or a free quote, contact the AASP-MN office at aasp@aaspmn.org or 612-623-1110.

WELCOME NEW MEMBERS:

SEPTEMBER 2018

Apple Chrysler, Dodge, Jeep, Ram Shakopee, MN Apple Ford Shakopee, MN Apple Ford Lincoln Apple Valley, MN Maguire Agency Roseville, MN River Road Repair Wanamingo, MN Ryan Repair Lake City, MN AASP-MN News

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AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE AmeriTrust Group (formerly Meadowbrook Insurance Group) Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY INSURANCE CBIZ AIA Contact: Brad Schmid 763-549-2247 / bschmid@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive 10% discount on their property/liability insurance premiums. Ask about our program with United Fire Group!

EMPLOYEE BENEFITS Business Planning Professionals Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com Business Planning Professionals will provide AASP-MN member with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 / jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year.

CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz Competitive rates for AASP-MN members.

Terminals and printers sold at cost. Monthly rental of equipment is also available.

26 | September 2018

LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick 800-496-6789 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

WEBSITE AND INTERNET MARKETING SOLUTIONS Autoshop Solutions Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, payper-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

Net Driven Contact: Rich Mullen 877-860-2005, ext. 224 / rmullen@netdriven.com Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees.

TECHNICAL INFORMATION HOTLINE IDENTIFIX 800-288-6220 Members enjoy discounted prices on the industry’s #1 technical information hotline, Direct-Hit.

AUTO EMPLOYEE ASSESSMENT Assessment Associates International Contact: Ron Page (952) 854-6551 ronald.page@aai-assessment.com Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price and starts as low as $15 per assessment.

BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org Discount rate on printed business forms and calendars.

CHECK GUARANTEE SERVICES Certegy Check Services 877-520-2987 Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

SAFETY COMPLIANCE Complete, Health, Environmental & Safety Services, Inc. (CHESS) Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

PAYROLL PROCESSING CBIZ Payroll Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com INFORMATION PROVIDERS Mitchell1 Members receive 20% discount off standard payroll Contact: Mitchell1 Representative products and services (excluding 401k). Members 888-724-6742 x 6986 who switch prior to June 30 will receive first month Mitchell1 offers AASP members special savings on of payroll processing free.

Mitchell 1’s ProDemand, Manager SE & Teamworks products. For more information, contact Customer BUSINESS COACHING 180biz Service at 888-724-6742, ext. 6986.

540-833-2014 / info@180biz.com Mitchell International Website: www.180biz.com Contact: Mitchell International Representative Members receive a 20-percent discount on one-on800-238-9111 one sales and management coaching programs AASP members receive a 15% discount on any (covering financial planning & analysis, strategic Mitchell RepairCenter TechAdvisor package. Visit marketing, leadership and personnel development) repaircenter.mitchell.com/Catalog/OEM without long-term commitments. Members also Repair.aspx for more information. receive a 25% discount on monthly sales & management webinars as well as a 20-percent discount on all 180BIZ advisor training programs.

AASP-MN News

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AASP-MN News

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