AASP-MN News September 2023

DIVISION DIRECTOR

Dan Gleason

ASSOCIATE DIVISION DIRECTOR

Paul Yager

COLLISION SEAT

Shannon Christian

MECHANICAL SEATS

Tim Kruse

Randy Notto

STAFF EXECUTIVE DIRECTOR

Linden Wicklund

OFFICE MANAGER

Jodi Pillsbury

PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110

PHONE: 973-667-6922 FAX: 973-235-1963

PUBLISHER

Thomas Greco | thomas@grecopublishing.com

SALES DIRECTOR

Alicia Figurelli | alicia@grecopublishing.com

EDITORIAL & CREATIVE COORDINATOR

Alana Quartuccio | alana@grecopublishing.com

MANAGING EDITOR

Chasidy Rae Sisk | chasidy@grecopublishing.com

OFFICE MANAGER

Donna Greco | donna@grecopublishing.com

PRODUCTION COORDINATOR

Joe Greco | joe@grecopublishing.com

www.grecopublishing.com

@grecopublishing

UPCOMING EVENTS

September 19, 5pm - 10pm St. Paul Saints Game & Tailgate Party Lancer Service & CHS Field, St. Paul

First Wednesday Each Month, 8am – 9:30am Southern Metro Collision Shop Meeting Dakota County Technical College, Rosemount

Second Wednesday Each Month, 7:30am – 9:30am St. Cloud Area Collision Repair Alliance Meeting APH Headquarters, St. Cloud

Third Tuesday Each Month, 9am - 10am Mechanical Monthly Morning Zoom Meetup

Third Thursday Each Month, 9am - 10am Collision Monthly Morning Zoom Meetup

The Right Sized Shop

By Mike McLynn, AASP-MN President

Over the past several months, I have had many conversations about my own shop and what I see in other shops that have the same “right sized shop” theme, but what has surprised me is how the idea has evolved in my own views. At first, it seemed the focus of this topic was about answering questions: How many technicians should we have? What sort of equipment? Should we specialize in certain makes or types of repairs? While all those considerations are important, what I have found is that it really is as simple as asking yourself: “What is right for right now?”

Economic factors and the location play into it, at least during the early days of a shop, but don’t dictate what the shop looks like over time. It really is about what the owner wants, which changes with life stages, shifts in personal goals and all sorts of other unique factors. I’m currently expanding my shop and making it much larger than I ever expected. Here are a few of the things I take into consideration when sizing up or down:

1. Know what you want, as the owner.

I have been in every role (sometimes in many at the same time), and right now I want to grow the business in a way I never had previously. This summer, my first grandbaby was born. My daughter and son-in-law are now working in the business with me. There is the energy, momentum and drive to do more.

2. Decide what to say no to.

My goal is to impress the customer. I pick jobs I know we can do well and turn away work that will take too much tinkering or that we simply won’t excel at. While tinkering was wonderful at one point, right now I would rather be selective.

3. Make room for good talent.

I have always hired good talent when talent showed up. Sometimes this meant moving the shop around to make room in a corner. Techs pay for themselves. Any time you can, pick one up. This also means you can let someone go when needed to find the right balance in your shop.

4. Know what you want to challenge yourself with. I didn’t know years back what my capacity to take on would be today. It is hard to know what we are capable of, so as long as you keep challenging yourself in the ways that excite you, you will surprise yourself with where you end up!

5. Understand the front-of-house must sell the back-ofhouse.

There has been a major shift from owners focusing on what is happening in the shop to owners focusing on what is happening in the office, and with good reason. Customer interactions have changed as vehicles, technology and culture have changed. We used to be on the phone with customers two or three times over the course of a repair. Now, we are on the phone with customers three to five times before the vehicle even gets to the shop. I just hired a new team member who is exclusively focused on the customer interface and sales side of the business.

This is what has helped me grow as an individual and as a business owner. I fully appreciate and acknowledge that every shop is different, and perhaps that is just the point. It’s all about what you want your shop to be at this moment in time. There is no algorithm to calculate what your version of success looks like for you or to safeguard you from the “growing pains” of striving for something. How big can you dream?

Cannabis Legalized and Other Employment Law Changes

The 2023 legislative session marked a record number of bills introduced, resulting in many making their way to the Governor’s desk to be signed into law. This article is a highlevel (non-exhaustive) list of employment law changes that AASP-MN members (employers and employees) should be aware of. 1

Legalized Recreational Cannabis

As a longstanding policy priority for the DFL, it is no surprise that legalizing the use and sale of cannabis became law. The legislation made a record number of stops (in seemingly every committee) throughout the legislative process, an indication of just how complex and wide-ranging the legislation is. Many provisions, including legal use, took effect at the beginning of August. Some key things employers and employees should be aware of include: employers can still prohibit impairment (including from drugs, alcohol and cannabis) while at work or operating employer equipment and vehicles. Employers can also prohibit the use or sale of drugs, including cannabis, at the workplace. Employers should have an established and written policy that outlines any prohibitions on cannabis use.

Employers, except in limited instances, cannot

by Sam Richie & Shannon K. Mitchell, AASP-MN Lobbyists

regulate or prohibit employee use of cannabis outside of the workplace and may not drug test for it. Exceptions, meaning employers who can continue testing for cannabis, apply to some professions such as police officers and firefighters, health care workers, as well as some “safetysensitive” positions. Safety-sensitive is defined as “a job, including any supervisory or management position, in which an impairment caused by drug, alcohol or cannabis usage would threaten the health or safety of any person.” 2

We expect tweaks to this law in the coming legislative session as the state reacts to and learns from the rollout of this massive policy change.

Earned Sick and Safe Time

Starting in January of 2024, new Earned Sick and Safe Time (ESST) requirements will take effect. Employers must provide at least one hour of ESST for every 30 hours worked, up to a maximum of 48 hours. Employees must be allowed to carry over hours from year-to-year up to 80 hours. An employer’s current policies may satisfy the law if they meet the minimum hours. ESST can be used for:

• The employee’s illness, injury, health condition or preventative care;

continued on pg. 18

MNCARS to Host Automotive Workforce Summit

The Minnesota Careers in Auto Repair & Service (MNCARS) will host an Automotive Workforce Summit, Tuesday, October 17 at the 3M Collision Repair Training Center in St. Paul. The event will bring together industry (shops, suppliers, dealerships, etc.), workforce organizations (Real Time Talent, MNTCOE, MNCARS) and educators (administrators, teachers, continuing education like I-CAR and ASE) for a day of presentations by expert speaker Dr. Melissa Furman, and organizations who are actively working on addressing the talent shortage, as well as round table/workshop sessions for everyone to participate in. The goal is to raise awareness of the amazing work that is already happening, to build new collaborations, and to learn from one another to strengthen each other’s individual and collective efforts.

Here’s what’s happening:

7:30am: Registration & Breakfast

8am: Opening Remarks & Recognition (each segment of participants asked to stand)

8:15am: Keynote

9:15am: Coffee Break

9:30am: Opportunity Pitches: 10 presentations for 10 minutes each by organizations actively working on addressing the workforce crisis. Each presentation to include:

Organization brief –Mission, vision, business model, scale, etc.

Current work and impact –Focus on actions and measurable outcomes

Opportunities or ask –Ways to support, collaborate, and build on efforts

11:30am: Lunch with Presentations & Networking

RealTime Talent - Data on Today’s Transportation Workforce

Goodwill, What is FamilySustaining-Wage?

1pm: Workshop & Round Tables

3pm: Cookie Break – Cookie Cart Spotlight

3:15pm: Automotive Talent Management Pipeline Announcement

3:45pm: Closing Keynote

4:15pm: Closing Remarks

If you are interested in attending this event, please call (612) 623-1110 or email aasp@aaspmn.org to register.

FREE Job Postings On BodyShopJobs.com through 10/31 BodyShopJobs.com is designed to streamline the job search and hiring process for auto body technicians, painters, estimators, shop managers, and other industry professionals. Its platform serves as a centralized hub where job seekers can explore a wide range of employment opportunities, while employers can access a talent pool of experienced and qualified individuals.

Here are some key features and benefits of BodyShopJobs.com:

1. Job Listings: The platform offers a comprehensive database of auto body job openings across various roles. Employers can post job listings and reach a targeted audience of industry professionals actively seeking employment.

2. Candidate Search: Employers can search for potential candidates based on specific criteria such as position and location. This feature enables employers to find the most suitable candidates efficiently.

3. Resume Database: Job seekers can create a professional profile and

Minnesota Careers in Auto Repair & Service (MNCARS)

MNCARS is a non-profit organization established in 2016 by AASP-MN. Its sole purpose is to promote careers in the automotive industry, recruit young people into the state’s college-level automotive service and collision repair programs and, ultimately, into industry workplaces.

Get out and get active in your local community promoting industry careers!

Take advantage of the resources in the MotorMouth toolbox at carcareers.org/motor-mouth.

upload their resumes to our database. This allows employers to discover qualified candidates proactively.

4. Industry Focus: BodyShopJobs.com is exclusively dedicated to the auto body industry, ensuring that both employers and job seekers are connected within their specific fields of expertise.

Try it FREE!

Through October 31, 2023, AASPMN members can submit unlimited job postings on BodyShopJobs.com using coupon code AASPMN. Give it a try and let us know what you think.

For more information, visit www. bodyshopjobs.com.

WELCOME NEW MEMBERS! AUGUST 2023

Oak Ridge Auto Body East Bethel, MN

Thank

you 2023 Year-Long Sponsors!

Platinum Sponsors

LKQ Minnesota

Lube-Tech

Gold Sponsors

3M

AASP National Auto Value / Benco

CBIZ

FinishMaster

NCS / Single Source

ShopMonkey

Silver Sponsors

Accelerated Vehicle Technology

Aramark

Axalta Coating Systems

Colonial Life

Enterprise Rent-A-Car

Heartman Insurance

O’Reilly Auto Parts

PPG Automotive Refinishes

Sherwin-Williams

Suburban GM Parts

Sunbelt Business Advisors

United Fire Group

Bronze Sponsor

aaa Auto Parts

C.H.E.S.S.

Dentsmart PDR

Radco

www.langmarketing.com

DIFM Storms Back from COVID Downturn

For decades, the Do-It-For-Me (DIFM) market steadily expanded its share of the car and light truck aftermarket product volume in the U.S. From less than 75 percent of light vehicle product sales in 2000, the DIFM market surged past an 80 percent product share over the next 19 years. However, DIFM product growth stopped abruptly with the 2020 onslaught of COVID-19.

The sudden rise in Do-It-Yourself (DIY) work during 2020 and the corresponding decline of the DIFM market share were two of the most dramatic aftermarket consequences of COVID-19. However, the past two years have seen the situation change again,with DIFM product sales sharply rebounding from their 2020 decline.

DIFM Rules the Aftermarket

For more than 25 years, before COVID-19, the Do-ItYourself market steadily expanded its share of car and light truck aftermarket product volume. The long-term DIFM aftermarket growth has been driven by four forces: the aging U.S. population, the falling costs and increasing convenience of many DIFM jobs, growing vehicle complexity and foreign nameplates increased share of aftermarket product sales.

Older Consumers Prefer DIFM Repair

Traditionally, Do-It-Yourself (DIY) automotive work is performed most frequently by consumers under 40 years old, with saving money being the primary reason for DIY work. Older Americans have found they can save much more money by conducting DIY home improvement jobs than automotive DIY work.

Accordingly, Do-It-Yourself automotive work has declined significantly among older Americans, as they chose to have technicians install products rather than do the work themselves.

Lower DIFM Prices & Greater Convenience

Many common automotive repairs, such as oil changes and light vehicle repairs, can quickly and economically be purchased at Quick Lubes and Quick Service lanes. The money that can be saved by doing these DIY jobs has declined in recent years, and it has become much more convenient to have these repairs performed at specialty outlets.

Vehicle Complexity

The growing complexity of many vehicle repairs has caused DIFM share to increase.

Today, many repairs call for sophisticated tools and equipment, in-depth mechanical knowledge and in-depth diagnostics. A growing share of automotive repairs are too complex for many consumers to perform.

In addition, many younger consumers do not have the interest in vehicles that their parents did and have not acquired the knowledge necessary to perform many automotive repairs.

Foreign Vehicle Growth

The growth of foreign vehicles has increased DIFM work for several reasons.

Aftermarket products for many foreign vehicles are not as easily obtained at the retail level by DIYers as comparable products for domestic nameplates. In addition, special tools are often required to work on foreign vehicles. These and other factors have boosted the DIFM share of foreign nameplate repair.

COVID-19 Hits the Aftermarket

The impact of COVID-19 on the mix of DIFM and DIY repair in the U.S. was dramatic. The sudden downturn in driving and other factors reduced the rate of automotive repair in 2020, most of which had been performed in the DIFM sector during 2019.

At the same time, Government “stimulus checks” put extra money into the pockets of millions of Americans and many purchased accessories for their vehicles, which have much higher rates of DIY installation than replacement parts.

DIY Soars in 2020

The percentage of automotive work performed by DIYers shot up dramatically in 2020, along with the DIY product volume. DIY buying soared by nearly 10 percent in 2020. At the same time, DIFM volume plunged by more than $11 billion at user-price.

However, the impact of COVID-19 did not lessen the underlying forces that had been driving up DIFM repair for decades. Accordingly, in 2021 and 2022, as the aftermarket rebounded from the 2020 downturn, DIFM work soared in dollar volume and as a share of automotive repair.

DIFM Share of Growth

Do-It-For-Me automotive repair generated most of the total increase in aftermarket product volume between 2000 and 2012. From 2012 to 2019, the DIFM volume

added more than $18 billion, over 90 percent of the total growth of aftermarket products during these years.

Growth Share During 2021-2022 Recovery

The DIFM market soared during the rapid rebound of aftermarket product volume in 2021 and 2022. During these two years, DIFM product volume generated over 85 percent of total light vehicle aftermarket product growth.

Future DIFM Growth

Lang Marketing projects that the DIFM market will continue to gain strength during 2023 through 2025 as the underlying factors leading to DIFM growth before COVID-19 will remain robust through 2025.

Six Major Takeaways

• For more than 25 years, before COVID-19, the Do-It-For-Me (DIFM) market steadily expanded its share of car and light truck aftermarket product volume in the U.S. That growth stopped abruptly in 2020 with the onslaught of COVID-19.

• DIFM growth in the U.S. has been driven by four major forces: the aging U.S. population, the falling cost and increasing convenience of many common DIFM repair jobs, growing vehicle complexity, and the foreign nameplates increased aftermarket product share.

• The percentage of automotive work conducted by DIYers shot up dramatically in 2020, prompted by the Government’s distribution of millions of stimulus checks, which put extra money in the pockets of many Americans, many of whom chose to purchase accessories for their vehicles, which have a high rate of DIY installations.

• COVID-19 did not lessen the

underlying forces that had been driving-up DIFM volume for 25 years. Accordingly, the aftermarket rebound during 2021 and 2022 was driven by a surge in DIFM dollar volume and product share.

• Lang Marketing projects that the DIFM market will continue to expand from 2023 to 2025, surpassing the share of DIFM work

before the onslaught of COVID-19 in 2020.

• For complete details of the growth of DIFM work before 2020, the impact of COVID-19 on DIFM work in 2020 and the rebound in DIY work during 2021 and 2022, see the just-released 2024 Lang Aftermarket Annual

OFFICIAL MEMBERSHIP APPLICATION

As a member of the Alliance of Automotive Service Providers of Minnesota (AASP-MN), we will abide by the Association’s Code of Ethics, bylaws and other conditions of membership as established by the Board of Directors. We understand the AASP-MN logo must be used in accordance with the logo guidelines. It is understood membership in AASP-MN is subject to acceptance by the Association and is non-transferable. It is also understood that AASP-MN membership dues may be deductible as a business expense for federal income tax purposes, but are not deductible as a charitable contribution.

***PLEASE PRINT OR TYPE***

BUSINESS INFORMATION:

Business Name:

Business Representative Name: _________________________________________Title:

Street Address:

City: ______________________________ County:______________________ State:______ Zip: ____________

Phone Number: ( ) __________________________ Fax: ( )

Email: _______________________________ Website:

Number of Full-Time Employees: _______________ Number of Part-Time Employees:

PRIMARY DIVISION: (check one) Collision Mechanical/Transmission

List other specialties: _________________________________ Date you started in business:

ANNUAL GROSS SALES: $0 - $500,000 $500,000 - $1,000,000 $1,000,000 - $1,500,000 $1,500,000 – 2,000,000 More than $2,000,000

WHAT BENEFITS MOTIVATED YOU TO JOIN AASP-MN?

I hereby consent to allow AASP-MN to receive details on my participation in association-recommended benefit programs including, but not limited to, account information and pricing, insurance premium, dividend and claims information. I further agree that by providing my mailing and email addresses, telephone and fax numbers, I consent to receive communications sent by or on behalf of AASP-MN via regular mail, email, telephone or fax. I understand that the AASP-MN sign and logo policy authorizes businesses that are members in good standing to use the AASP-MN logo. Should my membership in AASP-MN expire, I agree, at that time, to discontinue all uses of the association’s logo and signs.

Name (Print):

Signature: ________________________________________________________________

DUES:

1-3 Employees: $295

4-10 Employees: $455

11 + Employees: $615

Out of State: $150

Additional locations: ___ @ $50 ea.

PAYMENT OPTIONS:

_____ Check enclosed, payable to AASP-MN

Date:

Complete for Additional Location Only:

Company name:

Representative:

Address:

City: ________________________________ Zip:

Phone: ______________________ Fax:

Email:

Please attach list for additional locations if needed.

_____ Credit Card (select type) Visa MC DISC AMEX

Credit Card #: __________________________________ Exp. Date: _______ /_______ CVV:

Billing address:

Note: AASP-MN adds a 3% surcharge to all credit card payments. This surcharge is not greater than our total cost of accepting credit cards. Surcharge does not apply to debit cards.

Shop Here First!

AASP-MN Associate Member Directory

1 Collision Network - Milwaukee, WI

3M Center - St. Paul

aaa Auto Parts - Rosemount

aaa Auto Parts - East Bethel

AASP-MN BankCard Program - Minnetonka

A-Con Recycling/A-Condition Wheel Service -

Prior Lake

Action Auto Parts - St. Paul

Advantage Auto Glass - Savage

AkzoNobel - Andover

Aramark - Minneapolis

Arcon Solutions, Inc. - St. Paul

Assessment Associates International -

Minnetonka

Auto Color & Industrial Supply, Inc. -

St. Joseph

Auto Nation - White Bear Lake

Auto Value Parts Stores/APH - St. Cloud

Automotive Recyclers of MN - Fridley

Automotive Training Institute - Linthicum, MD

Autoshop Solutions - Apex, NC

Axalta Coating Systems - Andover

BASF Corporation - Maple Grove

Benco Equipment - Hopkins

Blue Rock Refinishing Solutions - Roseville

Boulay Financial Advisors - Eden Prairie

Buerkle Honda - White Bear Lake

C.H.E.S.S. - West St. Paul

CARS Cooperative - Perkins, OK

CBIZ - Minneapolis

Cintas - Minneapolis

Colonial Life - Princeton

Cottens’ NAPA - Anoka

CSI Accounting & Payroll - Minneapolis

Dent Impressions - Rogers

Dentsmart - Isanti

Dorman Products - Colmar, PA

Enterprise Rent-A-Car - Eagan

Factory Motor Parts - Eagan

Finishing Touch Car Care - Oakdale

FinishMaster - Duluth

FinishMaster - Fridley

FinishMaster - St. Cloud

Heartman Insurance - Faribault

IDENTIFIX - Andover

LKQ - Keystone Automotive - Fridley

LKQ - Minnesota - Albert Lea

LKQ - Viking Auto Salvage - Northfield

Lube-Tech & Partners - St. Paul

Maguire Agency - Roseville

Mark’s Towing, Inc. - Eagan

Mitchell International - San Diego, CA

Mitchell1 - Ellisville, MO

Morrie’s Automotive Group - Brooklyn Park

Motor Parts & Equipment - Winona

NAPA Auto Parts - Aberdeen, SD

NAPA Auto Parts - Alexandria

NAPA Auto Parts - Barnesville

NAPA Auto Parts - Belgrade

NAPA Auto Parts - Braham

NAPA Auto Parts - Cambridge

NAPA Auto Parts - Detroit Lakes

NAPA Auto Parts - Eagle Bend

NAPA Auto Parts - Ellendale, ND

NAPA Auto Parts - Fargo, ND

NAPA Auto Parts - Fergus Falls

NAPA Auto Parts - Foley

NAPA Auto Parts - Grand Forks, ND

NAPA Auto Parts - Hillsboro, ND

NAPA Auto Parts - Huron, SD

NAPA Auto/Truck Parts - Huron, SD

NAPA Auto Parts - Little Falls

NAPA Auto Parts - Long Prairie

NAPA Auto Parts - Melrose

NAPA Auto Parts - Menahga

NAPA Auto Parts - Milaca

NAPA Auto Parts - Miller, SD

NAPA Auto Parts - Mitchell, SD

NAPA Auto Parts - Mobridge, SD

NAPA Auto Parts - Moorhead

NAPA Auto Parts - Morris

NAPA Auto Parts - Osakis

NAPA Auto Parts - Paynesville

NAPA Auto Parts - Pelican Rapids

NAPA Auto Parts - Perham

NAPA Auto Parts - Pierre, SD

NAPA Auto Parts - Pierz

NAPA Auto Parts - Princeton

NAPA Auto Parts - Redfield, SD

NAPA Auto Parts - Richmond

NAPA Auto Parts - Sauk Centre

NAPA Auto Parts - Staples

NAPA Auto Parts - St. Cloud

NAPA Auto Parts - Wadena

NAPA Auto Parts - Wahpeton, ND

NAPA Auto Parts - Watertown, SD

NAPA Auto Parts - Willmar

NAPA Distribution Center - St. Louis Park

NCS/Single Source - Baldwin, WI

NCS/Single Source - Maplewood

NCS/Single Source - Roseville

O’Reilly Auto Parts - Brooklyn Park

P.P.G. Automotive Finishes - Stillwater

Precision Diagnostics - Madison, WI

Proven Force Clutch and U Joint - Maple Grove

Radco (Accessory Pro Warehouse) - Baxter

Radco - Bismark/Mandan

Radco - Blaine

Radco - Burnsville

Radco - Cedar Rapids/Hiawatha, IA

Radco - Duluth

Radco - Fargo, ND

Radco - Oakdale

Radco - Plymouth

Radco - Sioux City

Radco - Sioux Falls East, SD

Radco - Sioux Falls West, SD

Radco - St. Cloud

SATA Spray Equipment - Spring Valley

Schmelz Countryside - Maplewood

Sherwin Williams Automotive FinishesBloomington

Shop Monkey - San Jose, CA

Smart Express - Burnsville

Straight & Square Distributing - St. Joseph

Suburban Chevrolet - Eden Prairie

Sunbelt Business Advisors - Minneapolis

The Flasher Scope & Scan DiagnosticsPrior Lake

United Fire Group - Hugo

Valley Imports - Fargo, ND

Wakeman Equipment Sales, Inc. - Jackson, WI

Wirthco Engineering, Inc. - Minneapolis

Good Communication Leads to Happy Customers:

AASP-MN Top Shops Speak Out on the Secrets to their Success

There are many important factors that go into running a successful automotive service or collision repair business. It may start with a motivated staff of skilled, talented professionals producing quality work, but it doesn’t just end there. It all comes down to what happens between the time the customer drops off the car and picks it up. Keeping customers happy, satisfied and

trusting you enough to come back to your shop lies in the relationship and communication your business develops with them along the way. This is especially important when snags come along by way of backordered parts or insurance company disputes.

In the words of Mike Anderson (Collision Advice): “There is a saying that when there is no communication,

negativity will always fill the void.

“The thing is, we have to communicate with the customer,” he suggests. “If a part is on backorder, don’t just call them and say the part is on backorder and you’ll let them know when it is in. When the customer doesn’t hear from you for a couple of days, they start having anxiety, and they think you forgot about them. We have to do what is called a no-update-update. For example, call Mrs. Jones and say, ‘We have nothing new to report. We are still trying to work this out for you; we just don’t want you to think we forgot.’”

Recently, AASP-MN News featured “Minnesota’s Top 10 Auto Repair Shops” (see grecopublishing. com/aasp0723coverstory) and “Minnesota’s Top 10 Auto Body Shops” (see grecopublishing.com/ aasp0823coverstory) where we highlighted the shops that customers raved about the most online and via social media. The message was loud and clear that customers prefer to work with those businesses who take the time to frequently communicate the process along the way. Good communication results in happy, satisfied customers. AASP-MN News followed up with some of the top shops named to find out what their communication process looks like – and how it helped lead them to the top!

AASP-MN Collision Division Director Travis Doyle (Arrowhead Auto Body; Hermantown) says effective communication right off the bat is key in keeping their customers satisfied.

“When a customer drops off their car, we’ll pre-coach them right from the start with the estimating process. Once we get the car disassembled and the repair plan together, we determine all the parts and components needed to fix the vehicle. If there is any indication that a part could be on backorder, we call the customer to let them know right away so it won’t be as big of a surprise if it winds up causing a delay.”

Doyle’s shop uses Podium to text their customers regularly, even if there is not much to report. “It’s giving them a no-update update. If we called the dealer about a part and there is no ETA, we will let the customer know that we still don’t have the part.” In a case where a vehicle is drivable and not waiting at the shop for a backordered part, Arrowhead Auto Body will be sure to text that customer weekly to touch base even if there is no ETA.

“Radio silence is a bad thing,” states Will Latuff (Latuff Brothers Auto Body; St. Paul), who wholeheartedly agrees the no-update update method is key in keeping customers happy.

Even if there is no update, the standard at Latuff

Brothers is to contact customers on Tuesdays and Thursdays, every week. The shop believes it’s important to communicate any issues up front.

“If something comes up during the repair, we lean into it right away and contact the customer,” Latuff shares. “Waiting is not optimal. If it’s something simple, we can communicate the details over text, but if it’s a bit more involved, we will be sure to call to convey the information with a more personal touch.”

Changes in technology are really helping to shape the way automotive businesses communicate. These days, shop owners are finding that customers prefer to be contacted by text messaging.

Jamey Mauer (Advanced Auto Repair; St. Cloud) moved over to an auto repair marketing tool known as Kukui about a year ago. This system links to the shop’s NAPA TRACS operating system and has the ability to send out messages to their customers regularly. For example, if a customer hasn’t been in contact with the business for 12 months, the system can automatically send out an inquiry and can also follow up with a note after a vehicle was in for repairs.

Mauer admits he was nervous about introducing the system at first, wondering how customers would respond to such interaction, but he’s been pleased to hear nothing but positive things.

“On the first day we put this system into action, we had it send out text messages at 11am. By 11:10am, I was already responding to texts from customers who responded with great feedback,” relays Mauer.

He’s found that customers prefer receiving texts about their vehicles. “Sending updates via text has been widely accepted by our customers. It gives them a chance to review and respond at their convenience if they are in the middle of something else.”

Another great tool Mauer’s shop has implemented comes from AutoServe1, a digital vehicle inspection platform that allows for photos and even videos to be shared with customers, which helps communicate the issues found with the vehicle by giving them a visual.

“We’ve received huge amounts of positive feedback from customers about the transparency and accountability that comes from the thorough inspection that we do. We give them the full picture of what is happening to their vehicle. If we find something beyond what they brought it in for, we give them the option to select what they want repaired.”

Following up with customers is very important, according to Mauer. Not only does it help generate business for the shop, but also can truly help customers.

continued on pg. 16

continued from pg. 15

For example, by getting them back in the shop for their next oil change, you have the opportunity to uncover something that could have left the vehicle broken down on the side of the road if not attended to.

Tom Gleason (Pro-Tech Auto Repair; Corcoran) also promotes the importance of getting a clear message to the vehicle owner right at the start.

“If a customer comes in with a drivability problem, we’ll inspect the vehicle first to get a complete picture of where the vehicle is at the present time,” he explains. “So, let’s say the vehicle needs a valve job and you find another issue that needs to be addressed but don’t tell the customer about it until after the fact; they likely won’t be happy about that as they may not have chosen to spend the money on that repair if they had the whole picture up front.”

“We just try to under-promise and over-deliver,” adds Tom’s son, Dan Gleason (AASP-MN’s Mechanical Division Director).

The Pro-Tech team will also be sure to let their customers know if issues arise throughout the day that will delay the repair by calling them before the day’s end to ensure they can make the necessary arrangements for transportation. Pro-Tech also has a fleet of loaner cars they can provide to their customers so they can go about their day while their vehicle is being repaired.

The Gleasons’ shop also makes use of a digital platform which delivers photos and videos to customers. They’ve found this communication tends to really “raise the trust factor immensely” as the customer can see what their mechanics see.

Communicating to the customer about the status of their vehicle is one thing, but another important aspect of writing the repair story is obtaining information from the customer when they bring their car in. According to Latuff, it’s simple: just ask them.

“Our front-end estimators gather the basic information from our customers. Everyone that comes in our door has a story to tell, and you just have to ask them about it. Having that conversation with them is taking care of their needs.”

As part of their intake process, Latuff Brothers will ask their customers what their preferred form of contact is. They’ve also found most customers prefer text messaging. Giving customers the opportunity to be involved in decisions about their vehicle is important to them, as he’s found from experience. “A lot of shops may assume it’s ok to proceed or that the customer is on board with things. It’s their car, you have to ask them. People respond well when you include them in the decision making about their car.”

Sometimes, there are negative situations that just

can’t be avoided, but one thing you can’t avoid is the customer, so communication even if it’s not good news has to be relayed.

“Whether it’s negative or positive, honesty is the best policy,” states Galen Carlson (North Country Auto Body and Mechanical; Hugo). “I have high standards for how we do things. One thing my crew has learned is I won’t do anything that involves playing games. If one encounters an upset customer, let them blow off steam and tell them what the situation is.”

Carlson has one person in his office dedicated to customer contact. He’s advised that person to “tell them the truth, even if it’s negative. Take it and tell them we are doing the best we can. Most people will be understanding.”

What it boils down to is keeping the customer informed. As Tom Gleason puts it, “I don’t think you can ever over-communicate. People appreciate it immensely, and I get a lot of comments when I follow up with a call or send a thank you card.”

Issues with “Named Insureds”

Fire Extinguisher Safety

Properly fighting small fires

Fire extinguishers are designed to fight fires in their early stages when the fire presents a relatively small hazard. An extinguisher can be used when the fire possesses the following characteristics:

• Small

• Slow growing

• Giving off minimal smoke

• Emitting minimal heat

If a fire is too large, if there is too much smoke or if you are too frightened, evacuate immediately.

PASS

Use the PASS method:

P=Pull

• The safety pin is usually held in place by a plastic seal and will pull off. Do not push down on the operating lever while pulling the pin, it won’t come out.

A=Aim

• Aim at the base of the fire, the lowest flame closest to you. The base of the fire will recede from you as you use the extinguisher, so you must adjust your aim.

S=Squeeze

LEGISLATIVE UPDATE

closes and the discharge stops

S=Sweep

• Sweep the nozzle by moving your arm at the elbow. Direct the discharge to cover the entire width of the base of the fire.

Know Your A, B, Cs

Using the wrong fire extinguisher can result in more damage than the fire itself. All extinguishers have nameplates identifying their usage instructions, as outlined below.

Class A Fires

• Only use Class A extinguishers for wood, paper, trash and other items that produce glowing embers as they burn. Class A extinguishers should never be used on gas or electrical fires.

Class B Fires

• Only use Class B extinguishers to fight fires caused by flammable liquid and gas (gasoline, paint thinners, solvents, grease and acetylene).

Class C Fires

• Use a Class C extinguisher only to fight energized electrical equipment fires

The remedy is to perform a self-audit, with or without your insurance agent’s involvement. Doing this yourself will give you a glimpse of how good your agent actually

Be safe and healthy on the job with these helpful tips provided by CBIZ…

Step 1. Go to the SOS website and find your filed entity in the Business Name Search function mblsportal.sos.

Never feel like you must stay and fight a fire. If, at any point, you feel like your safety is threatened while using a fire extinguisher get out immediately.

Step 2. Find ALL your current policies and

automobile

Make sure all names on titles match 100 percent. If there are any discrepancies, take steps to get them corrected. CBIZ is happy to assist you with this process, to make sure you are properly protected.

Lastly, check to see if your personal vehicles are insured under a commercial policy. This can leave you and your family with serious costly gaps in coverage. For more information about this, see the August issue grecopublishing.com/aasp-newsor contact Brad Schmid at (612) 799-3312 or for a copy of the article.

For more information, contact Brad Schmid at bschmid@cbiz.com or 763-549-2247.

continued from pg. 5

• The operating lever is above the carrying handle. The operating lever opens the valve when you squeeze it down. When you let go, the valve

There are also extinguishers known as a Class ABC extinguishers, which can be used for all types of fires.

• To care for a “family member” for the family member’s illness, injury, health condition or preventative care;

• Leave related to domestic violence or personal safety issues for an employee or “family member,”

• Certain business closures by order of a “public official;” and

• The employee’s inability to work or telework because of health concerns related to the potential transmission of a communicable illness related to a public emergency.

Paid Family and Medical Leave

Paid Family and Medical Leave (PFML), unlike ESST, is for longer-term absences due to serious medical issues (your own or a family member’s), or to bond with a new child. PFML will begin in January of 2026. Employers and employees will pay a 0.07 percent payroll tax to fund the insurance program. Employees, when out on PFML, will claim benefits from the insurance program, not be paid by their employers. Small employers may receive funds to cover a portion of the cost of a temporary worker.

Paid leave is broken into two categories – 1) medical leave (including for pregnancy or recovery from childbirth) and 2) all other leave. Workers may take up to 12 weeks per benefit year in each of the two categories, but workers who need leave from both categories will be capped at 20 weeks in a benefit year.

Salary History

Minnesota becomes the 29th state to ban questions

regarding an employee or prospective employee’s salary history. On January 1, 2024, the Minnesota Human Rights Act will provide that: “An employer, employment agency, or labor organization shall not inquire into, consider or require disclosure from any source the pay history of an applicant for employment for the purpose of determining wages, salary, earnings, benefits or other compensation for that applicant.” 3 An employee may voluntarily provide this information to an employer if intended to be a part of a salary negotiation. However, once volunteered, an employer can only act on that information by increasing a salary or wage offer.

Non-compete Clauses

Minnesota now bans non-compete clauses. Applying to agreements entered into on or after July 1, 2023, the law applies to employers of any size, employees and independent contractors. The prohibition does not apply to non-disclosure agreements or agreements to protect trade secrets or confidential information. In addition, the law does not apply to non-solicitation agreements or agreements restricting the ability to use client or contact lists.

1 This is for educational purposes and does not constitute legal advice.

2 Sec. 181.950 MN Statutes

3 363A.08 MN Statutes

CCC/MOTOR: Removing Attached Bezels from Bumpers for Refinish – DEG Inquiry 31277 addresses the need to disassemble or O/H bumper covers that arrive assembled, with bezels and trim that may need to be removed and installed for refinishing purposes.

“If the Bezel needs to be removed for refinishing purposes, this would require an on-the-spot evaluation. According to the MOTOR Guide To Estimating, material costs are not included in any labor operations.”

All Three Systems: Gravel Guard Texture Matching –Texture matching gravel guard is NOT INCLUDED in Audatex Qapter, CCC or Mitchell.

Audatex DBRM: Page 43 Labor Exclusions “OEM aesthetic appearance matching of sealants, sound deadening or bonding materials.”

CCC/MOTOR GTE: “Does not include: Texture Matching.”

Mitchell CEG: “Gravel Guard application and appropriate refinish may be necessary beyond the actual replacement area to achieve a ‘texture’ match.”

Mitchell: Cavity Wax Labor – The Mitchell Collision Estimating Guide (CEG, P-Pages) identifies that labor and materials for Cavity Wax are both NOT INCLUDED. When selecting Cavity Wax from the “Additional Cost & Materials” section, entering labor is not available in Mitchell Cloud Estimating. End users can create a manual

entry for labor when Cavity Wax materials are being considered on their repair plan.

Subaru Air Bag Curtain Module Mounting Clip & Spacer Clip – Subaru has released service bulletin 17-18-23, updating repairers that one-time-use mounting clips and spacer clips for air bag curtain modules are now available for the following vehicles:

2015-22 MY Outback & Legacy

2018-22 MY Crosstrek

2019-22 MY Forester

2019-22 MY Ascent

These clips are now available for repair situations. The bulletin states, “previously, these clips were not available separately requiring the curtain module assembly to be replaced if the clips were removed.” This is especially important for R&I scenarios.

CCC: Post Calibration Radar Power Test – Recently, Repairer Driven News highlighted discussion about post calibration radar power test.

Repairs that require a specific radar power test would be NOT INCLUDED in published labor times. Always reference Included/NOT INCLUDED operations located in CCC/MOTOR GTE Section Camera and Sensor Aiming P- Page Procedures.

Note: The estimating databases are all intended to be used as a GUIDE ONLY. View these tips and others at DEGWEB.ORG

The Database Enhancement Gateway (DEG) helps improve the information in collision repair estimates through repairer feedback about vehicle-specific errors, omissions and inaccuracies in the databasae and labor times. If you are performing automotive repairs of any kind - collision or mechanical - you need to utilize the DEG! Check out some recent Database Inquiries - and their resolutions - below!

(C.H.E.S.S.)

Safety Data Sheets? Why?

by Janet L. Keyes, CIH

Ever look at a safety data sheet? Ever wonder why you’re required to have them available to employees? Have any employees ever asked to see one?

Safety data sheets exist for one important reason: to convey more information about a product than you can glean from the label or from Right to Know/hazard communication training. And that additional information is crucial. Training can cover general hazards, but it has a hard time delving into detail on any one product. Labels are too space-limited; their purpose is to give you a quick idea of the major hazards and precautions (if you can read the small type!). If you really want to know what makes a product hazardous, what its hazards are and how you can deal with those hazards, the safety data sheet is the best place to start.

How can you use them? Let’s look at one for Finishmaster’s Smart Lacquer Thinner (available at bit.ly/ FMSmartLT). Many of you have used this product. It’s a typical lacquer thinner. And this SDS is pretty well-written, so it’s a good example. Not all safety data sheets are this good. The manufacturers are responsible for providing them – and some manufacturers don’t have the resources or knowledge to provide an accurate SDS. And some of the companies that write SDSs make them way too technical for their primary audience, those who use the product, to understand.

All SDSs will start out with contact information – who’s responsible for the product and who you can call if you have health or safety problems with it. Finishmaster uses a service called Infotrac to answer your emergency questions. Other manufacturers may use Chemtrec, part of the American Chemistry Council. And others may handle emergencies in-house.

The next section looks a lot like the product label, complete with the pictograms that provide a general warning about product hazards. But the SDS will also have the hazard classification. If I’m writing an SDS, one of my first steps will be to classify its hazards according to specific criteria. Does it catch on fire easily? If so, it’s classified as a flammable liquid. Can it cause permanent eye damage? The hazard classification system is a global system, based on objective criteria. The aim: ensure products with the same hazards get the same warnings.

The lacquer thinner is classified as “category two: acute oral toxicity.” That means the lethal dose for lab animals is between five milligrams and 50 milligrams per kilogram of body weight – if converted to human scale, about a tenth of an ounce could kill an adult. A category

one chemical would be at least 10 times more toxic, and a chemical classified as acutely toxic category four at least 10 times less toxic. Because of that category two acute toxicity classification, lacquer thinner gets the skull and crossbones pictogram, along with the warning: Danger. Toxic if swallowed.

What ingredients are responsible for that toxic warning? Section Three lists the potential culprits. I can’t tell which one is acutely toxic, but I could dig into more. And the toxicology section toward the end of the SDS might tell me.

The First Aid Measures section gives pretty straightforward recommendations for exposure. It tells me if throwing up after swallowing the chemical is recommended (It isn’t. Who would swallow lacquer thinner, you ask? I know a body tech who did, because it had been put into a soda pop container). I’d still want to call the poison center for advice.

Of more value: this section tells me what the most important immediate symptoms will be. As too many body shop workers know, it will severely irritate eyes. But do users know that repeated overexposure can cause permanent brain and nervous system damage?

As we’ll see when we get to the physical characteristics section and as you already know, thinner catches fire easily. But have you thought about what to do if it ignites? Pouring water on the fire will spread it, because it’s lighter than water. If you read the firefighting section when you get the product, instead of waiting until it ignites, you can make sure you have the right type of extinguisher. Combine that with the section on handling and storage, and you’ll know what measures to take to avoid a fire.

The section on accidental release measures is about as straightforward as the first aid section – confine it, clean it up, dispose of properly. But would you think to ventilate the area? To make sure people stop grinding or doing other spark-creating activities?

Section Seven, which advises on how to handle this safely, should be required reading before you even order the product. Were you aware that you can get flash fires with thinner? Have you thought about how to store it safely?

How will you make sure employees aren’t overexposed? The next section covers that. It’s better to use engineering controls, such as good ventilation, and good work practices than to depend on the use of personal protective equipment. But sometimes all are

needed. For instance, if you can’t choose a safer solvent for wiping down parts, skin contact will occur. What type of gloves will work?

Finishmaster recommends neoprene gloves. Nitrile gloves, the type we see most often, will degrade quickly when in contact with toluene, which makes up 19 percent of this thinner.

Section Nine, physical and chemical properties, is my favorite section, because this tells me how the chemical will behave. If it has a vapor pressure above, say, 1 mmHg, it will evaporate readily enough that breathing it could lead to overexposure. That’s not a hard and fast number. Mercury has a vapor pressure of only 0.0012 mmHg –but it is a potent neurotoxicant. In a poorly ventilated area or if you’re frequently exposed, it could poison you.

The flash point tells me how readily the chemical will ignite – the lower the flash point, the greater the fire hazard. The flash point for gasoline is about -45°F, much lower than the 24°F for thinner. But both of those are low enough to be major fire hazards.

If a pH is listed, I can tell how corrosive the chemical is. The pH scale goes from 0, for very strong acids, to 14, for very strong alkalis. Neutral is seven. The pH of wheel acid and battery acid is below 1. The pH of floor cleaners is usually around 13. Mix those, and they’ll react violently. Get either in your eye, and you could have permanent eye damage.

I don’t need to remember my chemistry to know what I can’t mix with this product – I can just read Section 10, Stability and Reactivity. Incompatibility isn’t something I need to worry about with thinner. This section tells me it is stable, with no particular conditions or other materials to avoid.

If I want to find out more about its health hazards, Section 11, Toxicological Information, is the place to go. What are its chronic effects, those from repeated overexposure? Can it cause cancer? That’s most often determined by the evaluations of one of two agencies, IARC under the World Health Organization and NTP, under the Department of Health

and Human Services in the US. They will classify chemicals as known carcinogens, suspect carcinogens, not classifiable, or probably not carcinogenic.

If we’re trying to figure out how to dispose of waste thinner, we might consult Section 13, Disposal Considerations. Sometimes, this will clearly state that the material is not hazardous waste. But even if it states that, keep in mind that you need to check local regulations, and that how you use the product can make it hazardous waste.

There is a section on ecological information – would it kill fish or beneficial insects? How it needs to be classified for shipping is Section 14. Regulatory information, such as whether it is a hazardous air pollutant, is found in Section 15. And then any other information the company thinks is needed for the user will be in the last section.

Safety data sheets aren’t exactly light reading. But they provide a wealth of information about the product. Too much for you? Stick

with the sections on handling and storage, exposure controls, and first aid measures. Read those, and you’ll have a good grasp of how to handle the material safely.

For questions on safety data sheets or other safety-related topics, contact Carol Keyes at (651) 481-9787 or carkey@chesssafety.com.

What’s Wrong With This Picture?

and the other has thinner. Neither are labeled.

One spray bottle has water

CASH IN ON YOUR MEMBERSHIP BENEFITS!

CARS Partners with OPUS IVS to Provide More Opportunities for Members

One of your many benefits of AASP-MN membership includes a CARS CONNECTION PLUS Membership.

CARS COOPERATIVE currently has over 55 value added programs you can benefit from in the form of cash rewards, discounts or special pricing. CARS is pleased to announce that it has launched a new program focused on auto service shops with OPUS IVS to give you more options and opportunities as an AASP-MN member. Don’t miss out.

Contact CARS at (405) 547-4077 or email: membersupport@cars.coop to connect and take advantage of the benefits of your AASP-MN membership. For more information about the OPUS IVS benefits, visit carsconnect.info/opusivs-landing-page

Greco Publishing has successfully served the automotive repair industry for over 30 years in print, online and as an association liaison. Our team handles all pre-press production in-house, from ad design to editorial layout.

Greco Publishing also provides a variety of services to cover our clients needs and facilitate their day-today business.

AASP-MN MEMBER BENEFIT PROGRAMS

WEBSITE AND INTERNET MARKETING SOLUTIONS

PROPERTY/LIABILITY AND WORKERS’ COMP INSURANCE

CBIZ

Contact: Brad Schmid 763-549-2247 / bschmid@cbiz.com

CBIZ AIA and United Fire Group (UFG) have created a program for members that includes a special premium discount, exclusive coverage and potential safety group dividend. CBIZ AIA can present quotes from multiple carriers and, as an added bonus, offer members an exclusive 10% discount on their property/liability insurance premiums.

EMPLOYEE BENEFITS

Business Planning Professionals

Contact: Dennis Begley 612-308-6577 / dennis@begley-group.com

Business Planning Professionals will provide AASP-MN members with quotes from multiple carriers for life insurance, health insurance, long-term care and disability insurance.

EMPLOYEE VOLUNTARY BENEFITS

Colonial Life

Contact: Deb Ferrao 612-600-4135 / deb.ferrao@coloniallifesales.com or Tracy Bailey 612-801-0139 / tracy.coloniallife@gmail.com

Dedicated representatives can help members transform their benefit package with competitive rates, value added services at no cost and complimentary legal document preparation service. Colonial Life has the tools and flexibility to create a plan to fit everyone’s needs.

UNIFORM & LINEN SUPPLIES

Aramark

Contact: Rick Krenz

612-616-5290 / krenz-richard@aramark.com

Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride/Aramark each year.

CREDIT CARD PROCESSING

Association BankCard Services

Contact: Mac Hardin 952-933-2026 / mach@retailfinancialservices.biz

Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.

LEGAL CONSULTATION

Fryberger, Buchanan, Smith & Frederick

800-496-6789

Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call.

Autoshop Solutions

Contact: Tony Mercury 919-267-1731 / tony@autoshopsolutions.com

Autoshop Solutions has developed the most cutting-edge marketing platform for AASP members. Really Powerful Marketing (RPM) is an all-in-one program that bundles your website, pay-per-click, search engine optimization, social media, and much more! With five levels of RPM to match your budget, goals, and competition, it’s built to drive your shop forward!

REPAIR SHOP PRODUCTS/SERVICES DISCOUNTS

CARS COOPERATIVE

Contact: Stephenie Sheppard 405-547-4077 / membersupport@cars.coop Members receive discounts on a variety of products and services they use every day! From discounts on paint and rental cars to office supplies and phone services. Over 50 programs available!

INFORMATION PROVIDERS

Mitchell 1

Contact: Mitchell 1 Representative 888-724-6742 ext. 6986 Mitchell 1 offers AASP members a $10 per month discount on any eligible Mitchell 1 subscription.

Mitchell International

Contact: Mitchell International Representative 800-238-9111 AASP members receive $350 off Mitchell's MD-500 allin-one solution for scanning, calibration, estimating, and blueprinting.

TECHNICAL INFORMATION HOTLINE

IDENTIFIX

800-745-9649

Members enjoy a 20% annual savings on Direct-Hit and Direct-Help subscriptions, the industry's most reliable source for experience-based repair information.

CHECK GUARANTEE SERVICES

Certegy Check Services

877-520-2987

Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

AUTO EMPLOYEE ASSESSMENT

Assessment Associates International

Contact: Nate Page 952-854-6551 / nate@aai-assessment.com

Designed to help facilitate and enhance hiring decisions. AASP-MN members receive 50% off retail price, starting as low as $15 per assessment.

BUSINESS FORMS/CALENDARS

AASP-MN

Contact: Jodi Pillsbury 612-623-1110 / jodi@aaspmn.org

Discounted rates on printed business forms and calendars.

PAYROLL PROCESSING

CBIZ Payroll

Contact: Carrie Hobrough 612-436-4620 / chobrough@cbiz.com

Members receive 20% discount off standard payroll products and services (excluding 401k).

SAFETY COMPLIANCE

Complete, Health, Environmental & Safety Services

Contact: Carol Keyes 651-481-9787 / carkey@chess-safety.com

AASP-MN members receive a 20% discount on Safety Data Sheet Management (SDSLinks), Right to Know(RTK)/ Hazard Communication program customized for your facility and monthly safety reminders, and other safety, OSHA or environmental assistance.

LIVE-ONLINE & ON-DEMAND TECHNICAL TRAINING

AUTOMOTIVE SEMINARS

Contact: Tim Houghtaling 920-866-9813 / tim@automotiveseminars.com

Discounted pricing to AASP-MN members on all liveonline events, as well as on-demand training videos.

Automotive Seminars specializes in diagnostic training that provides automotive technicians with knowledge, testing techniques and data interpretation skills needed to diagnose today’s vehicles. The live-online events and ondemand training videos focus on automotive electronics and engine management systems and are written and created by some of the industry’s leading diagnostic technicians.

BUSINESS COACHING

180BIZ

540-833-2014 / info@180biz.com

Members receive a 25% discount on Rick White's Pocket Business Genius subscription, offering independent auto shop owners fast access to actionable business advice from a leading industry expert.

SHOP SOFTWARE

Condition Now

888-868-5440 / conditionnow.com/body-shop

A platform that allows shops to supplement the accident or damage information reported on Carfax and Autocheck vehicle history reports. Every AASP member receives a discounted inspection rate, allowing them to generate additional revenue from their retail and dealer customers.