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CONTENTS Vol. 22 No. 3
AASP News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 • Fax: 612-623-1122 email: aasp@aaspmn.org • website: aaspmn.org. All rights reserved. To keep its readers better informed, AASP News allows its columnists to fully express their opinions. All views expressed are not necessarily those of the publication. AASP News is published by Thomas Greco Publishing, Inc. Cover ©www.istockphoto.com/somchaij .
AASP of Minnesota is an association of independently-owned automotive service businesses and industry suppliers dedicated to improving the state’s automotive service industry and the success of its members.
AASP-MN BOARD MEMBERS 2013 – 2014
PRESIDENT’S MESSAGE ..............................................................4 Is it Your Time? by Dan Sjolseth, AAM, AASP-MN President LEGISLATIVE UPDATE ..................................................................5 Session Starts With State in the Black by Kevin Walli, AASP-MN Lobbyist LOCAL NEWS ............................................................................8
PRESIDENT Dan Sjolseth, AAM
NATIONAL NEWS ......................................................................10
IMMEDIATE PAST PRESIDENT John Ritter, Jr., AAM
INSURANCE I.Q. ........................................................................12 Slips and Falls: Use Extra Caution in the Winter
SECRETARY-TREASURER Jerald Stiele
2014 AASP-MN ANNUAL MEETING & CONVENTION REGISTRATION ..........17
COLLISION DIVISION DIRECTOR Mike Cox, AAM MECHANICAL DIVISION DIRECTOR Tom Gleason ASSOCIATE DIVISION DIRECTOR Kevin Martin MECHANICAL SEATS Greg Kasel, AAM Scott McClure, AAM
FEATURE..................................................................................23 Aftermarket Telematics Solutions Protect Consumer Choice by Vehcon, Inc. PARTNERS IN PREVENTION ..........................................................25 New Project Aims to Reduce VOC Emissions in Minnesota CASH IN ON YOUR MEMBERSHIP! ..................................................26 Net Driven CALENDAR OF EVENTS
COLLISION SEAT Joyce Weinhandl
STAFF
April 10 & 11, 2014 AASP-MN Annual Meeting & Convention Holiday Inn St. Paul East St. Paul, MN
June 17, 2014 20th Annual AASP-MN Golf Outing 3M’s Tartan Park Lake Elmo, MN
EXECUTIVE DIRECTOR Judell Anderson, CAE, AAM
For info: Contact AASP-MN at 612-623-1110 or 800-852-9071
OFFICE ADMINISTRATOR Jodi Pillsbury
ADVERTISER’S INDEX
MEMBERSHIP COORDINATOR Tom Kluver PUBLISHED BY: Thomas Greco Publishing, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 PHONE: 973-667-6922 • FAX: 973-235-1963 ADVERTISING: 800-991-1995 • tgp5@verizon.net PUBLISHER: Thomas Greco (tgp22@verizon.net) ADVERTISING DIRECTOR: Norman Morano (tgp5@verizon.net) MANAGING EDITOR: Alicia Figurelli (tgp2@verizon.net) EDITOR: Joel Gausten (tgpjoel@verizon.net) ART DIRECTOR: Lea Velocci (tgp3@verizon.net) OFFICE MANAGER: Sofia Cabrera (tgpbrandi@verizon.net)
aaa Auto Salvage ............................6 AmeriPride ......................................25 Buerkle Hyundai ..............................11
Motorwerks Mini ............................16 MWAPA ........................................14-15 NAPA ..............................................7
Inver Grove Honda / Inver Grove Toyota......24
PAM’s Auto ................................................24 PPG ............................................................IFC Proven Force ..............................................22
Jack McClard ..................................6 Keystone ..........................................22 Maplewood Toyota ..........................8 Mills Parts Center ............................4 Meadowbrook Insurance..................12 Morrie’s............................................5 Motorwerks BMW............................16
Rosedale Chevrolet ..........................13 Roseville Chrysler Dodge Jeep Ram....4 Straight & Square ............................7 Toyota Group ..................................IBC United Fire Group ......................................OBC
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President Mess
Is it
YOUR TIME??? by Dan Sjolseth, AAM AASP-MN President
From talking with a lot of shop owners, it sounds like 2013 was a great year; we’re off to a great start for 2014 as well. My term as AASP-MN president will come to an end as of April 1. It’s been a wonderful experience working with the all the Board members and Judell and Jodi. Serving in this position has also opened doors and created opportunities over the past year. If you have ever served on any committees, you know this to be true. Some of the accomplishments we are proud of during my term are changing the imposition of the sales tax on paint and materials from the wholesale to the retail level and changing the definition of a high-value vehicle for salvage title purposes from $5,000 to $9,000. We are also getting ready for another “Get to Your Neighborhood Auto Repair Pro™” campaign, which has proven to be a great program for the independent mechanical shop owner. If you’re not involved in this campaign, you should call AASP-MN
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today to get the latest details. January’s Race for Automotive Education raised over $8,000. This was a fun event that helps promote the industry to the younger generation through scholarships. Going forward, we will face many challenges. However, I’m confident that we can overcome them, just as we have in the past, by all working together as an industry. Even though my term as president of our Association is coming to an end, I will still be around serving on advisory committees and as Minnesota’s delegate to the AASP National Board. My hope is that you will consider getting involved. Check out a committee, talk to other members and ask questions. I know from my time serving that I have become a better leader by learning from other members. So I ask the question, “IS IT YOUR TIME?” See you at the Convention April 10 and 11!
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UpLegislative
Session Starts With State in THE BLACK by Kevin Walli, AASP-MN Lobbyist
After years of battling one budget shortfall after another, the State of Minnesota received good news last December regarding its budget position for the remainder of the two-year budget cycle. The latest revenue forecast indicates that the state will actually have a surplus to work with in the coming Legislative Session. Under existing state law, the first portion of the “surplus” was dedicated to paying back school districts for the school aid payments which the state withheld to balance the budget in past years. The restoration of school aid payments will prevent borrowing by school districts which has contributed to additional interest costs for local taxpayers. During the 2013 Session, the Legislature extended the sales tax to a number of business-to-business taxes. The state would now tax warehousing and storage service, telecommunications equipment purchases and equipment repair services. The business community has been organizing an effort to seek the repeal of these taxes. There is an adequate “surplus” to allow for the repeal of these taxes and still have some positive revenue at the bottom line. The state will receive an updated revenue forecast at the end of February. The preliminary assessment is that the economy continues to recover and there will be a somewhat larger surplus over the next few years. A key task of the Legislature this year is to manage this positive budget news. Expect legislators to look for some combination of repealing recently-imposed taxes and avoiding long-term financial commitments as the best way to ensure greater budget stability into the future. Month Year
Welcome New Members! February 2014 Auto 1 Car Care Maplewood
Paul’s Auto Service Marshall
Hwy. 18 Collision Center Brainerd
Plymouth Tire & Auto Plymouth
Liberty Auto Group Bloomington
Swedish Motors Hopkins
NAPA Auto Parts Forest Lake & Monticello
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LocalNews 12th Annual Race for Automotive Education a Winner! AASP-MN recently raised over $8,000 in its 2014 fundraising campaign to support the AASP-MN Automotive Education Fund. The majority of that money was raised at the Association’s annual Race for Automotive Education, held January 14 & 15 at ProKart Indoors, Burnsville, and will fund scholarships for automotive students enrolled in NATEF-certified mechanical and collision repair programs in Minnesota. During the course of the two-night event, 120 racers tore up the track in state-of-the-art European karts, reaching speeds of nearly 40 miles per hour. Many fans and spectators were also on hand to cheer their teams on. 24 teams of mechanical and collision repair shops and industry suppliers were represented and the competition was fierce, with a difference of only 3 seconds (1st night) and 6 seconds (2nd night) between first place and runner-up teams. Trophies were awarded to the 1st place and runner-up teams. They were:
Tuesday, January 14 (Above, left to right): 1st Place: Lancer Service Auto Care, St. Paul Runner-Up: Superior Service Center, Eagan
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Wednesday, January 15 (Above, left to right): 1st Place: ABRA Auto Body, Brooklyn Center Runner-Up: Pearson Auto Body, Shakopee
AASP-MN Uniform Program Pays Impressive Rebate to Participating Members AASP-MN recently paid members participating in the Association’s uniform program through AmeriPride Services a rebate equal to 10 percent of their purchases during 2013. In total, nearly $68,000 in rebates were distributed to 186 member shops. To find out more about how you can save $$, compare the Association’s insurance, uniform, bankcard and other programs to your existing providers today!! A complete listing of available benefit programs is on page 26 of this issue of AASP News or can be found on the AASP-MN website, www.aaspmn.org. AASP-MN’s Automotive Scholarships Up For Grabs AASP-MN is pleased to announce that it is accepting scholarship applications from students enrolled in post-secondary automotive (mechanical or collision) programs. Scholarship awards will be $1,000 per student. Recipients must be entering the second year of a two-year NATEF-certified automotive program in the fall of 2014. Applications
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will be reviewed by a committee of industry representatives, with consideration given to scholastic achievement, education and career goals, financial need and written recommendations. Applications must be postmarked no later than March 31, 2014. Applications can be submitted online at www.automotivescholarships.com/AASP-MN or downloaded from the association’s website, www.aaspmn.org. Online submissions give students the opportunity to compete for several different awards, including those offered by the Global Automotive Aftermarket Symposium Scholarship Committee and over 20 other automotive aftermarket organizations and companies. Specific requirements for each organization’s awards can be found at www.automotivescholarships.com. The Education Fund was established in 2002 to provide financial resources to support automotive students, enhance automotive programs and raise awareness of career opportunities in the independent automotive service industry. Since that time, nearly $146,000 has been distributed directly to students enrolled in automotive programs through the Association’s scholarship program and SkillsUSA competition. Sponsorships Support 2014 Educational Programming Recently, AASP-MN asked for sponsorship support from its Associate members and other industry vendors to help support the Association’s education and training activities in 2014. Sponsorships help AASP-MN deliver the quality programs members expect, and keep registration fees affordable. To date, the following companies have made sponsorship commitments:
Program Sponsors
AASP National AkzoNobel Performance Coatings Auto Value Parts Stores & Automotive Parts Headquarters Automotive Aftermarket Industry Association (AAIA) Autoshop Solutions Bill Smith Foundation Car Bench/Infinity Laser Measuring CARQUEST Technical Institute Dent Impressions DentSmart Keystone Automotive PPG Automotive Finishes WorldPac
Hospitality Sponsors aaa Auto Parts AAA Minnesota/Iowa Aeromotive Services, Inc. AudaExplore Axalta Coating Systems BASF CBIZ AIA Choice Auto Rental Inver Grove Ford Lincoln Keystone Automotive Lowell’s Performance Coatings/Carbench Meadowbrook Insurance Mitchell International Mitchell1 Norton Automotive Aftermarket O’Reilly Auto Parts PAM’s Auto, Inc. Pro Paint Sherwin-Williams Suburban Chevrolet
Congratulations to 2013 Winners’ Circle Members The Winners’ Circle recognizes and rewards AASP-MN members for their support and participation in the Association’s activities, events and benefit programs. Members earned points throughout the year for their efforts as follows: 25 Points Serving on an advisory committee Recruiting a new member
20 Points Participating in AASP-MN preferred provider benefit programs Attending the AASP-MN Annual Meeting & Convention Participating in the Neighborhood Auto Repair Pro campaign Participating in the Race for Automotive Education 10 Points Attending the Annual AASP-MN Golf Outing Attending any AASP-MN training seminar Attending any Body Shop Session Attending any Mech Xchange event
Members that accumulated 100 points during the year and will receive a FREE AASP-MN sponsored seminar in 2014 are: 4th St. Auto Repair, Inc. aaa Auto Salvage Alexander’s Import Auto Repair Autoworks Diagnostic & Repair Bill’s Auto Body, Inc. Cannon Auto Repair Crystal Lake Automotive Dale Feste Automotive, Inc. Downtown Tire & Auto, Inc. Gorshe Auto Service Highland Autostar Collision Center Hopkins Auto Body IDENTIFIX Kennedy Transmission Lake Marion Collision LaMettry’s Collision Latuff Bros. Medi-CAR Auto Repair Modern Auto Care, Inc. Pearson Auto Body Peter’s Body Shop PJW Automotive, Inc. Pro-Tech Auto & Truck Repair Rick’s 36 Automotive Services St. Paul Automotive Suburban Chevrolet Superior Service Center
Duluth Rosemount Minneapolis Woodbury Forest Lake Cannon Falls Lakeville Hopkins Hastings Minneapolis St. Paul Hopkins Roseville Plymouth Lakeville Richfield St. Paul Rosemount Eden Prairie Shakopee St. Cloud New Brighton Corcoran Stillwater St. Paul Eden Prairie Eagan
Congratulations and thank you for your support!
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NationalNews Automakers and Aftermarket Move To Preserve Consumer Choice In Auto Repair Prolonged “Right to Repair” debate concludes with powerful national agreement The Alliance of Automobile Manufacturers (Alliance), the Association of Global Automakers (Global), the Automotive Aftermarket Industry Association (AAIA) and the Coalition for Automotive Repair Equality (CARE) have announced their collective acceptance of a national agreement to ensure consumer choice in post-warranty auto repair, decisively ending the longstanding “Right to Repair” debate within the industry. The national agreement is based on a recent law finalized in the Commonwealth of Massachusetts (Chapter 165 of the Acts of 2013). The signed Memorandum of Understanding (MOU) extends nationwide the essential provisions for all light vehicles negotiated in the Massachusetts law; it impacts all companies and organizations that are currently members of the signatory associations. This national agreement ensures the Alliance, Global, AAIA and CARE will stand down in their fight on “Right to Repair” and work collectively to actively oppose individual state legislation while the respective groups work to implement this MOU. In the meantime, the parties agree that further state legislation is not needed and could serve to weaken the effectiveness and clarity of the MOU. “Automakers manufacture high-quality, innovative vehicles that provide strong value, safety and convenience to our customers,” said Mitch Bainwol, president and CEO of the Alliance of Automobile Manufacturers. “Accessible, efficient, accurate and competitively-priced repair and service are paramount, and franchised dealers and the aftermarket play unique and important roles in the repair process.” “We are excited that consumers and independent repair facilities around the nation will have the same access to the information, tools and software needed to service late-model computer controlled vehicles as is required under the Massachusetts right to repair statute,” said Kathleen Schmatz, president and CEO of the Automotive Aftermarket Industry Association. “We believe that the resulting competitive repair market is a win-win for car companies, the independent repair industry and most importantly, consumers.” “Much like with fuel-efficiency economy and greenhouse gases, a single national standard regarding vehicle repair protocols is imperative,” said Mike Stanton, president and CEO of the Association of Global Automakers. “A patchwork of 50 differing state bills, each with its own interpretations and compliance parameters, doesn’t make sense,” Stanton added. “This agreement provides the uniform clarity our industry needs and a nationwide platform to move on.” “Since the first Right to Repair Act was introduced in Congress in 2001, CARE and the automotive aftermarket have worked to ensure our customers continue to have the right to choose where they buy their parts and have their vehicles serviced,” said Ray Pohlman, president of CARE. “This agreement will ensure vehicle owners will have competitive and quality choices in their repairs while strengthening the auto repair industry nationwide. This agreement illustrates what can happen when organizations focus on putting customers and consumers first.” From Aftermarket News.com, January 22, 2014 Frequently Asked Questions about the Right to Repair National Memorandum of Understanding
Who are the parties to the MOU? The MOU is an agreement between two associations representing the independent aftermarket, the Automotive Aftermarket Industry Association (AAIA) and the Coalition for Auto Repair Equality (CARE) and the vehicle manufacturers represented by the Alliance of Automobile Manufacturers and the Global Automakers. 10 March 2014
Why did AAIA and CARE take this action? AAIA and CARE have been engaged in a battle with the vehicle manufacturers for the passage of Right to Repair since 2001. In 2012, the independent aftermarket came to agreement with the car companies on a Right to Repair law which ensured access to service information, tools and software needed to work on late model computer controlled vehicles. That law was enacted by the Massachusetts legislature in late 2013. As part of the agreement, AAIA, CARE, the Alliance and Global began negotiations to develop an MOU that would ensure that the new law in Massachusetts would apply across the country and which was hoped would end the expensive and often contentious state-by-state Right to Repair battles. What will the MOU accomplish? Under the MOU, the car companies agree to abide nationwide with the requirements of the Massachusetts Right to Repair law that was enacted in December of 2013. Specifically, the car companies will be required to: • Immediately make available to consumers and the independent vehicle repair industry on “fair and reasonable terms,” the same tools, software and repair information that they make available to their franchised dealers. • Beginning with the 2018 model year, establish web sites or “clouds” that will contain the same information and software that dealers have access to as part of their proprietary tools. • Car companies provide access to the vehicles diagnostic computers using a standardized vehicle interface that meets either the Society for Automotive Engineers (SAE) J 2534 or International Standards Organization (ISO) 22900 standards.
How would a repair shop or car owner take action against a car company that fails to comply with the MOU? Should a consumer or repair shop be unable to obtain information, software or a tool from an automaker, the complaining party would first be required to contact the car company either directly or through the National Automotive Service Task Force to request access to the information, tool or software. A car company has 30 days to respond to this request. If the shop or consumer are still not satisfied, then the individual or shop can take the issue before a Dispute Resolution Panel (DRP) established under the MOU. The DRP would be comprised of two individuals appointed by the automakers and two appointed by CARE and AAIA. The panel also would be comprised of a fifth individual, unaffiliated with either the car companies or the aftermarket, that would be agreed upon by all four parties and would chair the DRP. If the dispute cannot be resolved amicably, the panel will make a ruling based on the terms of the MOU.
What is the difference between the MOU and a law? The MOU is a voluntary agreement that does not have the weight of law behind it. Therefore, under the MOU, an independent shop not located in Massachusetts would not be able to take legal action against a car company for failing to abide by the terms of the MOU. However, it is hoped that since the MOU is based on a law in place in Massachusetts, car companies will abide by the voluntary agreement for the other 49 states.
Does the MOU cover all vehicles? The MOU applies to all automobiles under 14,000 pounds with the exclusion of motorcycles. It is hoped that groups representing the independent heavy duty repair industry will be able to negotiate a similar agreement with trade associations representing heavy duty truck manufacturers.
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How does the signing of the MOU impact federal and state Right to Repair legislative efforts? AAIA and CARE have agreed to work on implementation of the MOU through 2018 and to oppose other state efforts while the aftermarket and car companies implement the MOU. While AAIA and CARE would prefer a Right to Repair law, both groups believe that such a lobbying effort would take years to accomplish as well as significant resources. All groups felt that both the aftermarket and consumers would benefit more by devoting its resources to implementing a voluntary agreement.
What happens if the automakers do not comply with the MOU? Should the car companies fail to comply with the terms of the MOU, AAIA and CARE will notify the vehicle manufacturer that they are pulling out of the MOU and will be resuming Right to Repair legislative efforts both on the federal and state level.
What happens now? Now that all four trade groups have signed on, every vehicle manufacturer must sign individual letters pledging to comply with the terms of the MOU. If every car company does not sign the pledge, the MOU is not considered in effect.
American Jobs for America’s Heroes Campaign Makes it Easy and Free to Hire National Guard and Other Vets The National Guard and other military branches are laying off soldiers at all ranks because of downsizing. The Army National Guard is likely to reduce between 15,000 and 35,000. The US Army may lose 80,000 or more. There will be thousands more veterans looking for jobs in addition to those veterans currently looking.
Hiring National Guard members and other veterans creates real benefits for your company, your community and veterans and their families. The nonprofit American Jobs for America’s Heroes (AJAH) campaign gives you free, direct access to highly-trained National Guard members and other vets who are transitioning to civilian jobs. “Guard members bring tremendous skills and teamwork values to the workplace – they’ve had years of training at government expense in areas that are very relevant to civilian employment,” said Steve Nowlan, campaign director. “Guard members are committed to continuous evaluation and self-improvement so they naturally fit into high-performance organizations and get the job done right,” he continued. The Guard trains in 107 occupational specialties. Most members have put this training to work in high-stress situations ranging from disaster relief to combat situations. They are disciplined, reliable and drug free. Guard members are focused on continuous learning and improvement so they excel in advanced job training. In the AJAH campaign, your free job postings flow directly to National Guard and other military employment counselors in the states who work one-on-one with candidates to match them to your job requirements. These counselors help you understand how military training and experience translates to your civilian requirements. You can watch a five-minute video about the campaign www.CenterForAmerica.org/video.html - and then visit the website at www.CenterForAmerica.org to register online in five minutes. A campaign counselor will contact you to set up your posting and answer questions. All services are free. More than 1,000 employers are already participating. Questions? Contact Steve Nowlan, Center for America, at (201) 513-0379 or SNowlan@CenterForAmerica.org. Month Year
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Insurance
Slips and Falls: Use Extra Caution in the Winter This morning, I looked at the extended weather forecast and saw we will have another week of extreme cold and on-again, off-again snow. The first positive thing that comes to mind is that with all the stalls and fender benders that I have seen, business should be good for all the members of AASP-MN!
With winter also comes the increase of one of the more common causes of accidents in the workplace: Slips and falls. This can be a dual concern not only for your workers’ compensation, but also for your general liability. By taking a proactive approach, you could save thousands of dollars in potential claims.
A recent study by the Wisconsin Bureau of State Risk Management has identified trips, slips and falls as one of the top five causes of workers’ compensation claims in the last six years. The chances of slipping increase with the wet surfaces in the shop and entry way, and also the ice in the parking lot. These are definitely preventable with proper footwear and a little extra caution. Keeping work surfaces as dry as possible and keeping walkways well lit and free of clutter will go a long way in preventing slips and falls by employees. If you have a customer that slips and falls at your shop, in most cases you would have coverage. The policy has a coverage called Medical payments that would pay regardless of negligence for minor injuries resulting from a slip and fall. If it can be proven that you were negligent in the maintenance or snow removal of your parking lot or sidewalks, or the housekeeping of your inside customer area, the customer could make a liability claim against you. If your shop has an after-hours key drop, make sure it is well lit and clear of any obstacles. While these accidents are bound to happen in a cold Minnesota winter, a little prevention goes a long way in reducing the number and severity of the claims. This looks good when it comes time to market your insurance renewal and can lead to more favorable pricing. If you have questions or wish to discuss this topic further, give Dennis Spindler a call at (763) 5492238.
CBIZ AIA and its affiliated partners would like to welcome the following new clients: Belgrade Tire & Auto Belgrade Coon Rapids Collision Coon Rapids NAPA Auto Parts Forest Lake Phil’s Quality Automotive Corcoran 12 March 2014
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Special Advertising Sec?
Insuring Your Success In July 2012, the Alliance of Automotive Service Providers of Minnesota introduced an insurance program that addresses the unique needs of the garage-oriented businesses that make up its membership. Since 2012, the program has grown to include 101 AASP-MN insurance accounts. As a member of AASP-MN, here’s what you could be missing by not taking advantage of this program: Sponsored by CBIZ AiA and United Fire Group (UFG), in cooperation with AASP-MN, members or associate members of AASP-MN can enjoy broad insurance coverage through United Fire Group’s GaragePro® program. Qualified members enjoy a special discount, as well as an all-lines safety group dividend, based on the overall loss experience of the program. Broad coverage includes: • Mechanics’ errors and omissions, • Business income, and • Property of others and personal effects.
United Fire Group specializes in commercial lines coverage with approximately 87.5 percent of its business concentrated in commercial lines accounts. UFG prides itself on developing
and maintaining strong business relationships. Assistant Vice President and Great Lakes Region Marketing Manager Pat Kane comments, “United Fire Group enjoys a solid relationship with AASP-MN and its members. Through our AASP-MN Insurance Program, we are privileged to insure some of the finest auto repair businesses in the state. When a business makes the commitment to belong to a strong association like AASP-MN, it tells the underwriter that this shop is committed to being a leader in their industry.” AASP-MN Executive Director Judell Anderson said, “In 2013, AASP-MN achieved 94 percent retention and membership growth of over 6.5 percent. The growth was fueled in large part by the success of the Association’s insurance programs with CBIZ AiA, Meadowbrook Insurance and UFG. “UFG, the newest of AASP-MN’s insurance providers, offers AASP-MN members enhanced property/casualty coverage with upfront discounts and dividend opportunities,” she added. “This program is specifically tailored to member needs and is extremely competitive in terms of coverage and price.” For more information about UFG, visit unitedfiregroup.com.
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2014 AASP-MN
Annual Meeting & Convention
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April 10 & 11 HOLIDAY INN ST. PAUL EAST 2201 BURNS AVE. (I-94 & MCKNIGHT RD.) ST. PAUL, MN 55119 Thursday, April 10 1:00 – 3:00pm 1:00 – 4:30pm 1:30 – 4:30pm 3:15 – 4:15pm 3:15 – 4:45pm 3:15 – 5:00pm 4:30 – 6:30pm 7:00 – 9:30pm
Peer-to-Peer Networking & Roundtable Extravaganza, facilitated by AASP-MN members Advanced Technology Vehicles: Service & Maintenance, Jerry Baarson, CARQUEST Lip Service: First Class Telephone Skills, Margie Seyfer, Impact Presentations Aftermarket Telematics: Separating Fact from Fiction, Scott Luckett, AAIA Ignite the Internet, Danny Sanchez, Autoshop Solutions X-Ray Estimating: An Ace Up Your Sleeve for Performance Improvement, Mark Mueller, PPG Happy Hour & Vendor Showcase Industry Reunion & Casino Royale
Friday, April 11 7:30 – 11:30am 7:30 – 11:00am 8:00 – 11:00am 8:00 – 11:00am 9:00 – 11:00am 11:00 – 11:30am 11:30am – 1:30pm 1:30 – 3:30pm 1:30 – 3:30pm 1:30 – 3:30pm 1:30 – 4:30pm
I-CAR Vehicle Technology & Trends 2014 (NEW14), Mitch Becker Practical Lab Scope Use and Setup, Jeff Masterman, Standard Motor Parts Selling from the Inside Out, Margie Seyfer, Impact Presentations Stand Out! Differentiate or Disappear, Larry Mersereau, Promo Power Collision Center Parts Management, Tim Ronak, AkzoNobel Vendor Showcase Lunch & Keynote Address, “Still Standing: The Story of SSG John Kriesel” Structural Repairs & New Vehicle Design, Craig Totten, Car Bench/Infinity Laser Measuring Competing in a Consolidated Marketplace, Tim Ronak, AkzoNobel Taking Charge of Your Life & Business, John Branstad, Leadership by Design Start Your Marketing Machine!, Danny Sanchez, Autoshop Solutions
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Peer to Peer Roundtable & Networking Extravaganza (All) 1:00 – 3:00pm, Thursday, April 10 Facilitated by AASP-MN Member Experts Back by popular demand, attend this interactive session to get ideas, ask questions and meet and learn from your peers. You’ll have the opportunity to participate in two roundtable discussions and meet one-on-one with at least a dozen fellow shop owners/managers. Choose from the following topics: • Biggest Mistake You Ever Made in Business – facilitated by Scott McClure & John Ritter, Jr. • Finding & Keeping Employees – facilitated by Wayne Watson & Joyce Weinhandl • Marketing Tips – facilitated by Mike Cox & Tom Gleason • Best Thing You Ever Did in Business – facilitated by Dan Sjolseth & Matt Feehan
Lip Service: First Class Telephone Skills (All) 1:30 – 4:30pm, Thursday, April 10 Presented by Margie Seyfer, Impact Presentations Sponsored by WorldPac You’ll come away with new insights on how to manage your phone more effectively; receive customer service tips from shop owners and service advisors across America; and be more alert to word choices that energize and de-energize your customers. Attend this session to learn how to: • Use your telephone to win customers over • Take the first 10 seconds of a call and turn it into a “Wow” moment for the customer • Place callers on hold so they like it • Handle a ringing phone when a customer is right in front of you • Use the right word choices and why they matter in creating a perception that results in retaining loyal customers
Aftermarket Telematics: Separating Fact from Fiction (All) 3:15 – 4:15 p.m., Thursday, April 10 Presented by Scott Luckett Sponsored by Automotive Aftermarket Industry Association (AAIA) As vehicle manufacturers increasingly build telematics devices into vehicles, customers will increasingly be reminded to return to the OEM dealership for maintenance and repairs. The independent aftermarket clearly cannot sit by and do nothing while the OEMs deploy this strategy. Attend this session to learn about possible aftermarket strategies and solutions to the threat of embedded telematics. • Activities within the aftermarket industry that will protect the consumer’s right to choose where their vehicle data goes • The value of telematics data and how the aftermarket can mine the data for increased sales and service opportunities • Current market conditions and assessment of the rate of growth for OE and aftermarket telematics technology
Ignite the Internet (All) 3:15 – 4:45pm, Thursday, April 10 Presented by Danny Sanchez Sponsored by Autoshop Solutions Control the power of the Internet and bring more leads into the bays. This powerful Internet marketing course gives shop owners and managers a working knowledge of marketing through the Internet and electronic media. Shop owners gain in-depth knowledge about the most important and growing marketing tool available – the Internet – and they will leave with step-by-step instructions on how to build a successful Internet-based marketing campaign. This course covers: • Website design • Search Engine Marketing (SEM) • Search Engine Optimization (SEO) • Analytics • Pay Per Click • Search Engine Performance • And more!
X-Ray Estimating: An Ace Up Your Sleeve for Performance Improvement (Collision) 3:15 – 5:00 p.m., Thursday, April 10 Presented by Mark Mueller Sponsored by PPG Fifty percent of the average shop’s business has very little margin for error and can be a significant drag on cycle time performance. X-Ray Estimating is an approach that changes the estimating paradigm and can take repairs that spend days at the shop and, in some instances, allow them to be completed in just a few hours. Shops that have been exploring this approach have experienced significant performance gains. The approach is similar to X-Ray Repair Planning, with its objective of identifying all damage prior to production. But X-Ray Estimating is completed in vehicles that can be returned to the road while parts are acquired, and in many cases, paint operations completed, allowing the customer to wait while repairs are done. In this session, we will cover best practices from several successful implementations of the X-Ray Estimating approach: • How this approach differs from conventional estimating and X-Ray Repair Planning • How to develop your culture and design the X-Ray Estimating process • System design options within X-Ray Estimating to broaden performance improvement opportunities • Streamlining the administrative management of the X-Ray Estimating process • Qualifying and selecting the appropriate vehicles to put into the X-Ray Estimating process • How to effectively market X-Ray Estimating to consumers and insurers
Selling from the Inside Out (All) 8:00 – 11:00 a.m., Friday, April 11 Presented by Margie Seyfer, Impact Presentations Sponsored by WorldPac This training will help you learn how to sell service and products based on customer personality styles. Participants will explore the “driving force” of the four widely-diverse personality styles. In addition, you’ll learn to use personality-specific wording while interacting with customers, resulting in higher sales and customer retention. People are different from one another. Your customers appreciate a service provider who can communicate with them based on their needs and goals, rather than your own: • Learn more about your own behavioral style and how it may interact or conflict with another style • Listen for clues to identify customer styles • Identify key motivators each personality style needs in order to buy - and fears which cause them not to buy • Develop competencies in a variety of selling situations
Stand Out! Differentiate or Disappear (All) 8:00 – 11:00 a.m., Friday, April 11 Presented by Larry Mersereau, Promo Power Sponsored by the Bill Smith Foundation Why should I choose you? In a tight economy, people need good reasons, and this program will help you give it to them. Every prospect and every customer…at every point of contact…needs to be convinced that you are the only automotive repair and service company they should even think about doing business with. In this lively session, we’ll take a hard look at each step in the relationship-building process, with an eye on getting maximum results from stretched budgets and resources. From now on, every point of contact, from marketing at the front counter to the work done in the bays, will position you as the only car care provider your customers and prospective customers would even want to consider. Takeaways: • The Brand Ladder - 7 steps from ‘total stranger’ to ‘evangelist’ (you know, ‘key throwers’!) • Positioning strategies made simple to help you stand out from the crowd • Five Traits of a Sales Superstar - the difference between estimates and sales
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Collision Center Parts Management (Collision) 9:00 – 11:00 a.m., Friday, April 11 Presented by Tim Ronak Sponsored by AkzoNobel Performance Coatings This is a detailed review of the overall impact the organization of parts management has on the collision repair business. The focus is on minimization of cycle time delays due to incomplete or poorly processed parts orders. Attendees will receive a sound overall parts-management strategy and will be provided with several takeaway forms and tools that can aid in implementing the program upon return to their businesses. The seminar features proven ways to: • Minimize cash tied up in parts inventory • Implement effective ordering and return strategies • Manage payable invoicing • Improve parts storage
Competing in a Consolidated Marketplace (Collision) 1:30 – 3:30 p.m., Friday, April 11 Presented by Tim Ronak Sponsored by AkzoNobel Performance Coatings This session will focus on the most current consolidation activity within the collision industry. Comparison to other industries that have experienced consolidation will be made to identify strategies that were successful within those industries when consolidation reshaped the business model. Participants will have a better understanding of how to navigate in this consolidating environment and gain insight into survival strategies. • Pace and growth of consolidation within the US market • The path consolidation may take and the impact on the industry at-large • How other industries have reacted to consolidation • Industry trends that create niche business opportunities to thrive in the consolidating world
Taking Charge of Your Life & Business (All) 1:30 – 3:30 p.m., Friday, April 11th Presented by John Branstad, Leadership by Design Sponsored by AASP National It has been said, “We’d better pay attention to the future, because that’s where we’re going to spend the rest of our lives.” The foundation for success, either personally or professionally, is a clear picture of where one is going, and what you want the end result to look like, even though there is no end. This workshop will help you develop a vision for where you want to go and/or what you want to become. Start Your Marketing Machine! (All) 1:30 – 4:30 p.m., Friday, April 11th Presented by Danny Sanchez Sponsored by AutoShop Solutions Over the past five years, the automotive industry has experienced a complete change in advertising trends. This seminar will bring the shop owner up-to-date on current marketing techniques and prepare them for future trends and changes yet to come. Using proven techniques, this seminar will help shop owners build a marketing plan that includes internal, external, print media, Internet & electronic media, CRM and a “word of mouth” advertising campaign. Danny will walk you through the process of: • Identifying your target market • Identifying and analyzing competitors • Building an effective marketing plan to get more cars in the bay
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Advanced Technology Vehicles: Service & Maintenance (Mechanical) 1:00 – 4:30 p.m., Thursday, April 10 Presented by Jerry Baarson Sponsored by CARQUEST Technical Institute Advanced technology vehicles, including hybrids, continue to be the fastest-growing segment of new vehicle sales. Although many components of the hybrid powertrain are covered by the federally-mandated emission warranty, there are numerous opportunities for service and maintenance on hybrid vehicles. While many of the seemingly simple maintenance services for hybrid vehicles appear similar to those of a conventional vehicle, these services, if performed incorrectly, can negatively impact fuel economy or even cause catastrophic damage to expensive vehicle systems. The purpose of this course is to help increase your share of the advanced technology vehicle market, without the costs or risks involved in servicing highvoltage components. This course covers: • Getting to know the hybrid vehicle owner – an important aspect for profitably marketing hybrid vehicle service • Correct maintenance procedures for the most common, and most problematic, hybrid vehicles on the road today • Most common service procedures unique to hybrid vehicles • Testing techniques to isolate component failures
Practical Lab Scope Use and Setup (Mechanical) 7:30 – 11:00 a.m., Friday, April 11 Presented by Jeff Masterman, Standard Motor Products Sponsored by Auto Value Parts Stores and Automotive Parts Headquarters While a scan tool is essential to diagnosing a vehicle, there comes a point in the diagnosis where a scan tool falls short. Quite often, the next step involves a lab scope. A lab scope can be a very powerful tool if you know how to use it properly. It can be used to measure many different signals and quickly determine if they are present and if they are correct. Proper setup of the scope is critical for obtaining an accurate pattern that will assist in diagnosis. Various scopes execute functions in their own unique way, and many of those will be covered in this class. The goal of this class is to teach the attendee the benefits of scope usage, the proper set up of a lab scope, characteristics of different scopes and techniques to be used. You will learn a problem-solving, practical approach to using a scope which can be applied to any brand of tool. This class will focus on: • How to set a scope’s time base, voltage or amperage setting, and when to use a trigger • Specific applications of scope diagnosis, including CMP-CKP sync, ignition misfire, fuel injector operation, low power, engine mechanical and other components • Waveform analysis • Multiple case studies to demonstrate proper scoping scenarios and techniques
I-CAR Vehicle Technology & Trends 2014 (NEW14) (Collision) 7:30 – 11:00 a.m., Friday, April 11 Presented by Mitch Becker Enhanced vehicle technology, lightweight construction materials and safety aids continue to gain ground as fuel economy standards evolve and technology continues to advance. Many of these new features and conveniences will soon be standard in new model vehicles. For repairers, these changes require knowledge and command of new technology and trends. This I-CAR course provides an “auto show view” of vehicles that will soon be commonplace in many repair facilities and delivers information that technicians need to get ahead of the curve. This course covers: • Trends and industry influence • North American, Asian and European vehicle makes • Continuing trends and possibilities Structural Repairs & New Vehicle Design (Collision) 1:30 – 3:30 p.m., Friday, April 11 Presented Craig Totten Sponsored by Car Bench/Infinity Laser Measuring Fuel economy requirements and safety standards have led to today’s vehicles being built with different build geometries, and using exotic construction materials such as advanced, highstrength steels, aluminum and carbon fiber. This presentation will focus on what these changes in vehicle construction mean to the structural repair process for collision-damaged vehicles, as well as the impact of these exotic materials on the technician and shop safety. Topics will include: • Differences in straightening techniques • Equipment requirements • Part replacement considerations to maintain vehicle safety standards
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Social Hour & Vendor Showcase 4:30 – 6:00 p.m., Thursday, April 10 & 11:00 – 11:30 a.m., Friday, April 11 You’ll have the opportunity to visit AASP-MN’s Program and Hospitality sponsors. This is your chance to catch up on the latest and greatest in products and services, make some new contacts or get answers to those questions that you haven’t found the time to pick up the phone and ask, all in a fun and relaxing setting.
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Industry Reunion & Casino Royale 7:00 – 9:30 p.m., Thursday, April 10 Casino Royale sponsored by Dent Impressions (Additional charge of $35) Become the High Roller you’ve always wanted to be at AASP-MN’s Industry Reunion & Casino Royale on Thursday evening, April 10! You’ll enjoy food stations and a cash bar as you network, socialize and enjoy the evening with members of AASP-MN and other industry professionals. Choose between Black Jack, 3 and 4 card Poker, Red Dog and more as you wager your “casino money” in hopes of having enough at the end of the night to bid on valuable prizes. Bet on a good time - you can’t lose!
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Make yourself at home in one of the 193 rooms at Holiday Inn St. Paul East. Rooms feature pillow top beds and refrigerators. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Conveniences include safes and desks, as well as phones with voicemail.
Be sure to enjoy the recreational amenities, including an indoor pool, spa tub, fitness facility, arcade/game room and billiards or grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours).
Lunch & Keynote Address: “Still Standing: The Story of SSG John Kriesel” 11:30 a.m. – 1:30 p.m., Friday, April 11th Sponsored by Keystone Automotive, PPG & DentSmart In 2006, John Kriesel was nearly blown to shreds by a 200-pound roadside bomb in the parched sands of Iraq. Battlefield angels in army uniforms kept him breathing long enough to reach a field hospital. He died three times, was shocked back to life and somehow survived through four hospitals, 35 surgeries and months of recovery. He lost both legs and suffered numerous other major injuries, but it was the loss of two close friends that hurt the most.
The guy who wasn’t supposed to survive and was told he probably would be in a wheelchair the rest of his life walked out of Walter Reed Army Medical Center after nine months. In 2010, he was elected to the Minnesota House of Representatives, where he was not afraid to speak his mind and challenged even within his own party, but decided not to seek reelection in 2012.
Today, John serves veterans in Anoka County and enjoys being a frequent voice on KFAN Radio. He continues to share his upbeat, motivational message with students, corporate executives, veterans and others. He is a beacon illuminating positive thinking to anyone who will listen. “You are not going to get blown up by a roadside bomb, but at some point you will face hardship - physical or emotional,” he asserts, “and you can deal with it.”
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Make your hotel room reservations by calling (651) 731-2220. Be sure to tell the reservationist you are with the AASP room block. Reservations must be received by March 21, 2014 to guarantee the rate of $89!
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Company: ______________________________________________ Name: ______________________________________________________ Address: ____________________________________________________________________________________________________________ City: ___________________________________________________________________ State: ________________ Zip:____________________ Phone: ______________________________ Fax: ____________________________ Email:__________________________________________
Package Options†
Early Bird Pricing (Before 3/27/14)
Standard Pricing (After 3/27/14)
1 1/2-day package*
$200 Member/$225 Non-Member ea.
$250 Member/$275 Non-Member ea.
1/2-day package
$85 Member/$110 Non-Member ea.
$100 Member/$125 Non-Member ea.
One-day package*
$150 Member/$175 Non-Member ea.
*Includes lunch on Friday. †I-CAR Class cannot be included in package options. See separate pricing below.
$175 Member/$200 Non-Member ea. Package Price: = $ ____________________
I-CAR Vehicle Technology & Trends 2014…… _____ @ $105 Member/$125 Non-Member ea. ................................ = $ ____________________ (Lunch not included; see optional tickets below) Thursday, April 10
Please indicate the sessions you plan to attend:
_____ 1:00 – 3:00 p.m. _____ 1:00 – 4:30 p.m. _____ 1:30 – 4:30 p.m. _____ 3:15 – 4:30 p.m. _____ 3:15 – 4:30 p.m. _____ 3:15 – 4:30 p.m. _____ 4:30 – 6:00 p.m. _____ 6:30 – 9:00 p.m.
Peer-to-Peer Roundtable Extravaganza (All) Advanced Technology Vehicles: Service & Maintenance (Mechanical – Technical) Lip Service: First Class Telephone Skills (All) Aftermarket Telematics: Separating Fact from Fiction (All) Ignite the Internet (All – Management) X-Ray Estimating: An Ace Up Your Sleeve (Collision – Management) Happy Hour & Vendor Showcase (All) Industry Reunion & Casino Royale (All)
_____ 7:30 – 11:00 a.m. _____ 7:30 – 11:00 a.m. _____ 8:00 – 11:00 a.m. _____ 8:00 – 11:00 a.m. _____ 9:00 – 11:00 a.m. _____ 11:30 – 1:30 p.m. _____ 1:30 – 3:30 p.m. _____ 1:30 – 3:30 p.m. _____ 1:30 – 3:30 p.m. _____ 1:30 – 4:30 p.m.
I-CAR Vehicle Technology & Trends 2014 (Collision – Technical) Practical Lab Scope Use & Setup (Mechanical – Technical) Selling from the Inside Out (All – Management) Stand Out! Differentiate or Disappear (All –Management) Collision Center Parts Management (Collision – Management) Lunch & Keynote Address: “Still Standing” (All) Structural Repair & New Vehicle Design (Collision – Management) Competing in a Consolidated Marketplace (Collision – Management) Taking Charge of Your Life & Business (All – Management) Start Your Marketing Machine (All – Management)
Friday, April 11
Optional Tickets: Industry Reunion & Casino Royale, Thursday, April 10, 7:00 – 9:30 p.m. _____ @ $35 ea……………………...............= $ ____________________ Lunch & Keynote Address, Friday, April 11, 11:30 a.m. – 1:30 p.m. _____ @ $20 ea……………………........………..… = $ ____________________ (Note: Lunch is included with all full-day registrations on Friday) Total: $ ____________________ Payment Options: _______Check payable to AASP-MN _______Credit Card (Visa, MasterCard & Discover accepted) Credit Card Number: _______________________________________________________ Expires: ___________________________________ Billing Zip Code: ________________________________________ Today’s Date: _________________________________________________ Signature: __________________________________________________________________________________________________________
Housing: Make your hotel room reservations by calling (651) 731-2220. Be sure to tell the reservationist you are with the AASP room block. Reservations must be received by March 21, 2014 to guarantee the rate of $89!
Return with payment to:
AASP-MN / 1970 Oakcrest Ave., Suite 102 / Roseville, MN 55113 Phone: 612-623-1110 or 800-852-9071 / Fax: 612-623-1122 / Email: aasp@aaspmn.org Cancellation policy: Refunds require 48 hours notice.
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Feature
AFTERMARKET TELEMATICS SOLUTIONS PROTECT CONSUMER CHOICE
Each year, thousands of cars roll off manufacturing lines. Today, most include embedded telematics systems (like OnStar) standard or as an option. Over time, this will enable original equipment manufacturers (OEMs) to “own” consumers. This presents a significant threat to automotive aftermarket companies. A car’s brake light goes on. The onboard computer sends notice to the local dealership’s service department. An email is triggered, reminding the consumer to get their brakes checked. No response? A discount goes out, incentivizing the consumer to come in. All automated. All locking the aftermarket out from interacting with the consumer at the moment of choice. The vehicle service market is estimated to be worth about $1.8 trillion annually. This sum will become increasingly difficult for aftermarket service providers to tap into as OEMs gain control of vehicle data. “The growth of embedded vehicle connectivity systems by auto manufacturers is a tangible threat to the aftermarket automotive service and parts industry,” says Scott Luckett, Chief Information Officer for the Automotive Aftermarket Industry Association (AAIA) based in Bethesda, MD. He adds, “the aftermarket industry must develop effective ‘connected car’ alternatives to assure that drivers have a real choice when it comes to auto repairs, maintenance and parts.” Luckily for the aftermarket, most OEM systems bear a three-part price to the consumer: cash, as many systems have monthly or annual fees; control, as consumers’ rights to their data gradually erode; and choice, as consumers may get a better deal by going elsewhere for service. The key to the aftermarket’s future is to tap into the consumer’s desire for choice – people like options and Americans hate the thought of being manipulated. If it can tap into consumers’ desire for choice while also saving them cash, then the automotive aftermarket will have a winning solution. There are several solutions available today. They fall into two camps mostly: Hardware-based systems and smartphone-based solutions.
Hardware-based systems include the Progressive “Snapshot” dongle. The device hardware plugs into the vehicle diagnostic port and keeps track of mileage, and how often the driver slams the brakes. Verizon Telematics also has a hardware-based system called InDrive for driving data, vehicle diagnostics, incident alerts, roadside assistance and stolen vehicle location. The aftermarket could partner with these existing hardware options, or create their own version of a dongle to access consumer data. However, hardware-based systems can be costly to operate because they involve manufacturing, distribution and connectivity charges. Smartphone-based solutions are less costly to initiate and maintain, and enable immediate two-way communication with consumers. One example is Vehcon Inc.’s smartphone application. Vehcon is able to provide accurate odometer readings and where a car operates, critical components for routine maintenance and parts replacement, features that hardware plug-ins can’t provide reliably or affordably. Vehcon’s app has no hardware costs, provides real-time car and consumer data, enables location-based offers and works on every car. This enables the right offer, at the right time, in the right place. At a lower cost. Three areas of concern for aftermarket providers to consider are implementation, transparency and privacy. For consumers to use a hardware-based product, implementation must be easy. Plug-in systems are reliant on consumers to in-
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stall. With smartphone solutions, however, after a consumer downloads a smartphone application, they are enrolled in data collection almost immediately. In terms of transparency, if the aftermarket partners with an existing hardware-based solution, both companies need to alert consumers that their data is now going to an additional party. The smartphone app, by very nature of requiring a download, is assured consumer approval. Consumers are also wary of overt invasions of privacy. Plug-ins capture driver behavior like speed and hard stops and starts, which can be seen as invasive “tracking devices.” Smartphone solutions like Vehcon’s do not chronicle the driver’s every move. They offer all the data that aftermarket service providers need to make smart business decisions and target customers without overly invading the privacy of the driver. There’s no need to fear the potential OEM lockout of the aftermarket if automotive aftermarket service providers proactively address the issue today. Whether you are considering a hardware-based system or a smartphone-based solution, building a consumer base and behavior takes time. Each auto services provider should be exploring its options today to better prepare for tomorrow. ABOUT VEHCON, INC. Vehcon Inc. extracts data from vehicles using smartphone technologies, enabling consumers to lower the total cost of vehicle ownership. The company’s patent-pending solutions capture predictive data, such as odometer readings and area of operation, and provide a platform for communicating offers from its marketing partners back to the consumer. Founded in 2012 by innovators in vehicle telematics, mobile data analytics and mobile applications, Vehcon Inc. is headquartered in Atlanta, GA. For more information, visit www.vehcon.com.
To learn more about telematics, attend Scott Luckett’s seminar at the 2014 AASP-MN Annual Meeting & Convention. AASP News
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Partners inPrevention
New Project Aims to Reduce VOC Emissions in Minnesota The Minnesota Pollution Control Agency (MPCA) is looking for small business partners interested in reducing emissions of certain chemicals at their facilities. As knowledge about the harmful effects of air pollution grows, the EPA tightens federal air quality standards. This has happened several times in recent years. If levels of specific pollutants are too high, Minnesota may fall out of compliance with the federal standards, which could trigger costly regulatory requirements for businesses and local governments. Minnesota is trying to be proactive and prevent getting into this situation. During the 2013 legislative session, the Legislature appropriated about $320,000 to help small businesses reduce their emissions of volatile organic chemicals (VOCs). The Small Business Environmental Assistance program at the MPCA and MnTAP (the Minnesota Technical Assistance Program) at the University of Minnesota are working together to provide outreach and assistance to businesses who want to reduce VOCs. VOCs are emitted from many industrial and commercial processes, including painting, parts washing, printing and fiberglass processing. When VOCs are released into the atmosphere, they are chemically transformed into smog, a harmful air pollutant. How can your shop help keep Minnesota’s air safe and healthy? At mechanical and collision repair shops, the most common VOC emissions are from paint, thinner and parts washers. Switching to waterborne paints would have a large impact on the amount of VOCs at your shop, but smaller changes can have an impact, too. Consider
switching to an aqueous parts washer. Explore using low-VOC cleanup solvents. And have your painters attend annual refresher training – painting efficiently is a skill and one worth investing in. You can reduce your VOC emissions from sources that aren’t directly related to mechanical and collision repair, too. VOCs are released when fuels are burned for heat or used to power engines in cars, trucks, lawn mowers, snow blowers and recreational equipment. Making sure the weather stripping on overhead doors is in good shape means shop heaters have to run less often. If you get regular deliveries from the same source, work on ways to streamline the deliveries and minimize the miles driven by the delivery truck. Replacing part of your lawn with shrubs and perennial plants will reduce the VOC emissions from mowing the lawn – and possibly relieve you of that particular chore! There are more VOC reduction ideas on the project webpage at www.pca.state.mn.us/hfh3w9c. Curious about the project, but not sure if it’s right for you? Sign up on the project webpage to receive email alerts about the project, website updates and assistance opportunities.
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Cash in on Your Member-
NET DRIVEN The Internet is the most effective way to get new customers and is the number one way local consumers find tire and auto repair dealers. Over 70 percent of consumers start their purchase online, and without the right website and Internet marketing program, you could be missing out on over two-thirds of all potential new customers. Net Driven is the market leader in website and Internet marketing solutions designed exclusively for the automotive industry. We offer an end-to-end solution that takes customers from their couch to your front door. We do not consider ourselves a website company; Net Driven is a company that helps independent tire and automotive service dealers sell more tires, service and wheels. As a Preferred Provider of AASP-MN, members who choose Net Driven are eligible for a $500 discount off their first-year setup fees. In addition, there are powerful add-ons such as the Wheel Configurator or Turbo Click to ensure you have the exact solution that meets your unique needs. A Net Driven dedicated Client Relationship Manager will contact you quarterly to analyze results and make ongoing recommendations, ensuring that your website ranks higher than the competition and your online visitors become customers. Drive More Visitors. Drive More Leads. Drive More Sales. For more information, contact Jon Napoli at (218) 623-7351 or (218) 310-7285.
AASP-MN MEMBER BENEFIT PROGRAMS WORKERS’ COMP INSURANCE Meadowbrook Insurance Group Contact: Scott Murphy 763-549-2243 / smmurphy@cbizaia.com Up-front scheduled credit makes Meadowbrook one of the most competitive programs around for Worker‘s Compensation insurance. In addition, members are eligible to receive an annual dividend based on the group’s loss ratio. For more information, log on to www.wcpolicy.com/aaspmn. PROPERTY/LIABILITY & EMPLOYEE BENEFITS INSURANCE CBIZ AIA Contact: Dennis Spindler 763-549-2238 / dspindler@cbizaia.com CBIZ AIA will present AASP-MN members with quotes from multiple carriers for property/liability and medical, dental, life and disability insurance and members can choose the program that best fits their situation. As an added bonus, CBIZ AIA will offer members an exclusive, 10% discount on their property/liability insurance premiums. UNIFORM & LINEN SUPPLIES AmeriPride Services Contact: Jim Dillon 651-955-1398 • Fax: 952-738-3318 jim.dillon@ameripride.com Discounted pricing to members on rental of uniforms, entrance mats, shop rags, etc. Purchases are also discounted. Members receive annual rebate equal to 10% of their business with AmeriPride each year. CREDIT CARD PROCESSING Association BankCard Services Contact: Mac Hardin 952-933-2026 • Fax: 952-933-4595 mach@mdrha.com Competitive rates for AASP-MN members. Terminals and printers sold at cost. Monthly rental of equipment is also available.
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INDUSTRIAL & PAPER PRODUCTS Wipers & Wipes, Inc. Contact: Dennis Julson Phone: 651-486-4866 Fax: 651-486-4859 Discounts on industrial supplies and paper products. Free, next-day delivery is available in the metro area. Shipping free to outstate members with $100 purchase. LEGAL CONSULTATION Fryberger, Buchanan, Smith & Frederick Phone: 800-496-6789 Fax: 218-725-6800 Members receive free, over-the-phone legal assessment and consultation (some restrictions apply) with an attorney who specializes in the area of law that is the subject of the call. TECHNICAL INFORMATION HOTLINE IDENTIFIX Phone: 800-288-6220 Fax: 651-633-2188 Members enjoy discounted prices on the industry’s #1 technical information hotline. One free call is extended to all first-time AASP-MN member callers. BUSINESS FORMS/CALENDARS AASP-MN Contact: Jodi Pillsbury Phone: 612-623-1110 or toll free 800-852-9071 Fax: 612-623-1122 / jodi@aaspmn.org Discount rate on printed business forms and calendars. REPLACEMENT PARTS Dorman Products Phone: 800-868-5777, ext. 5329 Website: www.dormanproducts.com AASP members receive insider information, special access and other perks from Dorman Products, a leading supplier of dealer “exclusive” automotive replacement parts.
SHOP SERVICES Summit Software & Mobile Solutions Contact: Frank Terlep 888-377-2661 / fterlep@summitsoftwaresolutions.com. Website: www.emarketingsherpas.com AASP members receive a $50 discount on their annual e-Marketplace subscription, a digital marketing system that includes mobile phone apps and a complete customer service, sales, marketing, advertising and communication platform. INFORMATION PROVIDERS Mitchell1 Contact: Mitchell1 Representative Phone: 888-724-6742 x 6986 AASP members are eligible for special Mitchell 1 information and management programs at significant discounts. For more information, log onto www.mitchell1.com or contact the Mitchell 1 representative at 888-724-6742, X6986. Mitchell International Contact: Mitchell International Representative Phone: 800-238-9111 AASP members receive a 15% discount on any Mitchell RepairCenter TechAdvisor package. Visit http://repaircenter.mitchell.com/Catalog/OEM Repair.aspx for more information. CHECK GUARANTEE SERVICES Certegy Check Services Contact: Heather Ellis 952-240-5017 / heather.ellis@fisglobal.com Discount rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.
AASP News
MANAGEMENT SYSTEMS Shop-Probe Auto Body Management System 800-524-8104 / www.shopprobe.com Shop-Probe is one of the most user-friendly and affordable collision management systems on the market today. The system interfaces with every major estimating system as well as the QuickBooks accounting system. Shop-Probe’s excellent customer support and personal attention to detail is what sets it apart from the competition. AASP members receive a 10% discount off the price of the management system and any add-on products. Call for more information. BUSINESS COACHING 180BIZ 540-833-2014 / info@180biz.com Website: www.180biz.com 180BIZ offers BUSINESS COACHING to AASP members at a steep 20% discount! One Eighty Business Solutions LLC (180BIZ) has been helping shop owners increase profits and car count while decreasing stress since 2003. AASP members receive a discount on very affordable one-on-one coaching plans without long-term commitments and complicated contracts. 180BIZ offiers a risk-free trial of their services. To learn more, please call or email us, or visit our website. WEBSITE AND INTERNET MARKETING SOLUTIONS Net Driven Contact: Jon Napoli 218-623-7351 / 218-310-7285 Net Driven is a market leader in website and internet marketing solutions designed exclusively for the automotive industry. Net Driven assists independent tire and automotive industry dealers who are looking to increase revenue by selling more tires, service, and wheels. AASP-MN members who choose Net Driven are eligible for a $500 discount off their 1st year setup fees. For more information, contact Jon Napoli.
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