1HZ +HOS IURP WKH 9 9$ $ %2, /HVVRQV IURP &HUUWWLÆ“FDWLRQ &RQVHQW 'HFUHH )LJKW &RQWLQXHV
$5.95
EY YES O ON ED E DUCA D ATION T N: WM MABA P.R.E.P .R E P.s f r for
20 020
Reduce cycle c time by an average of 9% in your body sho h p ®
Visit us at Northeast Booth 141
2
February 2020
OFESSION PR EPAIRER AL R
ED
U C AT I O N PROGRA M
CONTENTS February 2020
26 COVER STORY
BY ALANA BONILLO AND JOEL GAUSTEN
EYES ON EDUCATION: WMABA P.R.E.P.s FOR NORTHEAST 2020
The East Coast’s biggest event returns. LOCAL NEWS 12
DEPARTMENTS
6
VIRGINIA BUREAU OF INSURANCE OPENS COMPLAINT PROCESS TO SHOPS A new way for shops to protect their consumers’ rights.
8
16 MEMBER SPOTLIGHT By Alana Bonillo
WMABA Sponsorship Page
10
WMABA Membership Application
24
WMABA Board of Directors
20 NATIONAL NEWS
Lawmakers defend a critical consumer protection document.
32 INDUSTRY ADVICE: ASK MIKE WHAT CAN NON-CERTIFIED SHOPS LEARN FROM CERTIFIED ONES?
Executive Director’s Message JORDAN HENDLER
9
KENWOOD AUTO BODY
BIPARTISAN SUPPORT DRIVES CONSENT DECREE CAMPAIGN
Editor’s Message JOEL GAUSTEN
38
Advertisers’ Index
What shops outside of OEM programs can still gain from manufacturers. Stock Images © www.istockphoto.com
February 2020
3
THEY’RE CALLED “ORIGINAL BMW PARTS” FOR GOOD REASON. FOR UNCOMPROMISING PRECISION AND INCOMPARABLE QUALITY, YOUR BMW CENTER IS YOUR ONE-STOP SHOP FOR EVERYTHING BMW.
For Original BMW Parts, contact one of these authorized BMW centers:
25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 Fax:410-349-2586 mybmwofannapolis.com
499 South Pickett Street Alexandria,VA 22304 Direct: 703-684-5255 Fax: 703-647-1853 bmwofalexandria.com
3211 Automobile Blvd Silver Spring, MD 20904 866-737-8937 Direct: 301-890-3015 Fax: 301-890-3748 bmwofsilverspring.com
5000 Auth Way Marlow Heights, MD 20746 301-423-0733 Fax: 301-423-2717 passportbmw.com
8710 West Broad Street Richmond, VA 23294 800-237-0130 Direct: 804-527-6860 Fax: 804-965-6254 E-mail: tdailey@crownauto.com richmond-bmw.com
6700 Baltimore National Pike Baltimore, MD 21228 855-996-2906 410-744-2000 Fax: 410-818-2600 bmwofcatonsville.com
©2020 BMW of North America, LLC. The BMW name, model names and logo are registered trademarks.
4
February 2020
Visit us at NORTHEAST® Booth 408
Joel Gausten
EDITOR’S
(973) 600-9288 joel@grecopublishing.com
MESSAGE EVERYWHERE AT ONCE
WMABA never sleeps. NORTHEAST is the largest industry event of its kind on the East As I write this message, I’m only days away from joining Coast. WMABA is excited to again bring national-level education WMABA Executive Director Jordan Hendler and other area and training to the show, and all members are encouraged to industry members in Palm Springs, CA for the first Collision travel up to New Jersey and take advantage of everything the Industry Conference (CIC) of 2020. While a trip to the land of annual event has to offer. Please read this month’s cover story palm trees and sunshine will be a nice break from the snow and and visit aaspnjnortheast.com for a taste of what’s to ice back home, our time in California will be far from a vacation. come. The first CIC of any year is a critical event, as it is when various This is also a busy and fulfilling time for me on a personal committees set the stage for their activities for the three quarterly level, as 2020 marks my 20th year covering this industry and my meetings to come. WMABA will be present at all CIC gatherings 14th year as editor of Hammer & Dolly. My travel itinerary for the this year to actively participate in key discussions and year is already filling up, and I’m excited to have new make sure the interests and concerns of shops in its opportunities to experience the collision repair OFESSIONAL R member states are heard on the national stage. community across the country and share news P EPAIRER R Back home, the association is busy and information with our readers. While the auto building the next Collision Professional body world is rarely without obstacles and Repairer Education Program (Collision frustrations, this is also an inspiring time of P.R.E.P.) for this year’s NORTHEAST® technological advancements and inter-industry Automotive Services Show. Hosted by the collaborations. True progress is always Alliance of Automotive Service Providers of New possible, and I look forward to sharing this ED U C AT I O N PROGRA M Jersey (AASP/NJ) and held March 20-22 at the industry’s successes in Meadowlands Exposition Center in Secaucus, NJ, the months ahead. H&D
WMABA OFFICERS PRESIDENT
VICE PRESIDENT
SECRETARY
IMMEDIATE PAST PRESIDENT
Torchy Chandler torchy.chandler@gmail.com 410-309-2242 Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283 Phil Rice phil@ricewoods.com 540-846-6617 Mark Schaech, Jr. markschaech@gmail.com 410-358-5155
BOARD OF DIRECTORS
Don Beaver (donbeaver3551@gmail.com) 443-235-6668 Rodney Bolton (rbolton@aacps.org) 443-386-0066 Kevin Burt (kevinburt@walkermillcollision.com) 301-336-1140 Barry Dorn (bdorn@dornsbodyandpaint.com) 804-746-3928
Ben Gibson (bgibson@richmondmarinecenter.com) 804-355-8151 Steven Krieps (srkrieps@live.com) 304-755-1146 Danny Szarka (danny@dynamiccollisionservices.com) 410-500-9200
ADMINISTRATION
EXECUTIVE DIRECTOR Jordan Hendler (jordanhendler@wmaba.com) 804-789-9649 WMABA CORPORATE OFFICE P.O. Box 3157 • Mechanicsville, VA 23116
6
February 2020
STAFF
2020
PUBLISHER SALES DIRECTOR EDITORIAL DIRECTOR GRAPHIC DESIGNER
Thomas Greco thomas@grecopublishing.com
Alicia Figurelli alicia@grecopublishing.com
Joel Gausten joel@grecopublishing.com
Lisa M. Cuthbert lisa@grecopublishing.com
EDITORIAL/CREATIVE COORDINATOR
Alana Bonillo alana@grecopublishing.com
OFFICE MANAGER
Donna Greco donna@grecopublishing.com
PUBLISHED BY TGP, Inc. 244 Chestnut St., Suite 202 Nutley, NJ 07110 973-667-6922 FAX 973-235-1963 Reproduction of any portions of this publication is specifically prohibited without written permission from the publisher. The opinions and ideas appearing in this magazine are not necessarily representations of TGP Inc. or of the Washington Metropolitan Auto Body Association (WMABA). Copyright © 2020 Thomas Greco Publishing, Inc.
Start Fixing “The Right Way”
XPress 800 Rivet Gun
Wieländer +Schill Light weight and easy to handle. Many OEM &HUWLÀ FDWLRQV
Used for riveting and pressing out self piercing rivets.
MERCEDES-BENZ FORD GM TESLA
APPROVED raeservice.com Visit us at:
EXECUTIVE DIRECTOR’S
MESSAGE
Jordan Hendler
(804) 789-9649 jordanhendler@wmaba.com
DOES 2020 REALLY MEAN SOMETHING NEW FOR YOU IN THE NEW DECADE?
Forgive me that this is not the first month, but as January is starting off as I write, a lot of things have hit me. If I was really cliché – which I am – then I’d be saying that 2020 is the year of “vision.” Get it? Like 20/20 vision? Okay, maybe that’s a bit lame for you. But when a new decade begins – like starting your twenties, thirties, forties, etc. – there can be a lasting sentiment in your approach forward. If you’re looking at it begrudgingly, then you’ll have a demeanor of living in the past, repeating old habits, staying in the same rut or, worse yet, making that rut a home. However, if you’re intent on making it the best next 10 years of your life, then it’s like getting a new lease on a brand-new life. Like a new car smell.
Do Numbers Really Matter? Some numbers seem irrelevant, like the barcode on the loaf of bread you’d never take note of, but some numbers mean everything. If you’re talking about the numbers representing dollars in the bank account, then you’d agree that numbers can matter greatly. If they’re up, you’re relaxed or happy even; conversely, if they’re down, you could be seriously ramping up the anxiety factor. Personally, the new decade will also usher in a new decade of age for me. (I’ll let you guess which one.) It’s one of those really reflective times where you assess your position on life, family, work, faith, friends, etc. I’m not really a goals-oriented person, because it’s usually a short-lived effort, but I so badly want to reorganize some of my priorities to accomplish new things.
If you’re like me, then this year could kick off a new “lifestyle change.” Rather than a goal, let’s talk about creating a lifestyle that implements habits that lead to positive change. Don’t be the person at the gym or with a new diet fad that only lasts three weeks before you quit. Let’s make one small choice, followed by another, like tiny baby steps that help us get to the lifestyle we want. You Have to Know What the Lifestyle You Want Looks Like – What Is Your 2020 Vision? What options are there for your career? Let’s say you’re a shop manager or an estimator. You could take the first 15 minutes of your day to have a staff pow-wow to assess the goals of the day and give everyone a high five. Or you could decide that every Tuesday at 9am, you meet with one employee for 30 minutes to ask them about their own career and lifestyle and how to improve their trajectory. There’s also an option to say, “I want to take one day for an education class each month.” Schedule out all 12 – and they could be job-related, personal or something completely different. My point is to make this an intentional effort to create a decade of your life that moves toward your own vision. Put on your own glasses and see it. Let’s make this the best way to get to 2030 we’ve ever imagined! Cheers!
Check the WMABA website and newsletters for regular updates and reports from the Executive Director’s perspective.
8
February 2020
WMABA THANKS
YOU WMABA thanks their generous supporters of the
LEVEL 1
Corporate Sponsor Program for 2020!
We encourage YOUR SUPPORT of those who SUPPORT US! For more information about the sponsorship program, please contact Executive Director Jordan Hendler at (804) 789-9649 or email jordanhendler@wmaba.com
LEVEL 2 BAPS Auto Paints & Supply • Certified Automotive Parts Association
www.wmaba.com
FinishMaster • Single Source National Coatings and Supplies • WheelsOnsite
February 2020
9
JOIN ! TODAY
10
February 2020
Visit us at NORTHEAST® Booth 327
A stronger voice.
LOCAL
NEWS VIRGINIA BUREAU OF INSURANCE OPENS COMPLAINT PROCESS TO SHOPS Although it is widely believed that only consumers are able to submit complaints to the entities overseeing and regulating the practices of insurers in their state, WMABA reports that this is no longer the case in Virginia. While the association is unclear when this change was entered into law, it was informed at a recent meeting with the Virginia Bureau of Insurance (BOI) that repair facilities are indeed permitted to file complaints on behalf of consumers. “It’s exciting to see if this opportunity is utilized by the repairers to at least show where problems are arising,” comments WMABA Executive Director Jordan Hendler. “The Department is having a hard time equating what we tell them with the complaints because there just aren’t any. Without actual submissions, they will not act on behalf of our interests.
“The BOI seems eager to receive complaints,” she adds. “This is its main avenue to determine conduct issues outside of its insurer market conduct studies, which haven’t led to any change for our industry. We’ve seen a few shops really encourage customers to file when issues arise, but not that many do this. Now that shops can file themselves, it’s unclear how many we will see, but we are hopeful this gives more options.” With a system in place to better address consumer issues in Virginia, Hendler and the rest of the WMABA Board of Directors plan to investigate similar remedies in other member areas. “Our Board agreed to pursue this recent advancement in Virginia to see what happened before putting a lot of effort into other states. Maryland, as an example, has a way for the repairer to file the complaint, and there is even an appeals process involving administrative hearings. The consumer can represent themselves, but the repairer would have to have representation by legal counsel if they were to act directly. All that said, it remains that the biggest mechanism for change is to actually send in the complaints. WMABA is here to help that process in whatever state in our region a repairer is in.” WMABA has provided the following verbiage that a shop in Virginia can use and have a consumer fill out to include in that shop’s complaint on that consumer’s behalf: I, <<policyholder name>>, authorize <<Shop Name>> and their representatives to file a Property and Casualty complaint on my behalf to the Virginia State Corporation Commission Bureau of Insurance. This permission is limited to the discussion of repairs to my vehicle, and policy provisions if applicable. For reference, 38.2-517 C allows repair facilities, with the written authorization of the insured or the claimant, to submit a complaint.
Any written response(s) to this complaint should be sent to both <<Shop Name>> and myself. Questions regarding the content of the complaint should be directed to <<Shop Name>>. Signed,
More information on how to file a complaint is available at scc.virginia.gov/boi/complaint.aspx.
12
February 2020
<<policyholder signature>> <<policyholder name>> <<date>> H&D
Let talent shine.
BASF’s Vision+ Educa attional Expe ertise provides tailored solutions to customers from a wiide d variety of of V+ V+ University and V+ V T Te ech hnical University courses. Offered at at over 24 loca attions across North America, BASF is constantly de d veloping new content in OEM training, eLearning and more to keep our customers first-class. BASF AUTOMOTIVE REFINISH CO C A ATI TINGS
™ basfrefinish.com Visit us at NORTHEAST® Booth 227 Platinum Show Sponsor
Diagnostically speaking, there is no substitute. Porsche technology. Porsche Genuine Service & Parts. Contact one of these authorized dealers. Porsche Bethesda 11990 Rockville Pike North Bethesda, MD 855-683-3144 Faxâ&#x20AC;&#x2C6;301-945-4341 bethesda.porschedealer.com
Porsche Silver Spring 3141 Automobile Boulevard Silver Spring, MD 844-413-6929 Fax 301-890-3748 silverspring.porschedealer.com
Porsche of Arlington 3154 Jefferson Davis Highway Arlington, VA 703-684-8835 Fax 703-518-0467 arlington.porschedealer.com
Š 2020 Porsche Cars North America Inc. Porsche recommends seat belt usage and observance of traffic laws at all times.
14
February 2020
Euroclassics Porsche 11900 Midlothian Turnpike Midlothian, VA 804-794-3399 Fax 804-794-9771 euroclassics.porschedealer.com
February 2020
15
MEMBER
SPOTLIGHT Kenwood Auto Body Kenwood Auto Body has been delivering quality service and expert care to customers for nearly three decades. Ken Steiding founded the business back in 1991 when he opened a small shop in Bethesda, MD. The business quickly grew from there, requiring a move to Germantown in 2000 that expanded the shop into a stateof-the-art, 10,000-square-foot facility that was the first of its kind in the area. The Germantown location still stands today, and the business has expanded substantially with the opening of two more locations. The Gaithersburg shop opened in 2014; last September, they opened a third shop in Rockville. The business tripled in size not just with the additional locations, as its crew also expanded from 15 to 45 members over the past decade. “It’s been a whirlwind over the past four or five years,” says Ken’s son, Mark, who joined his father in the business in 2010. Mark took over Kenwood Auto Body in 2017; his father One of three Kenwood Auto Body locations serving the WMABA community
16
February 2020
still works alongside him. “He still comes to work, and we bounce ideas off each other. I want him to keep working. It’s nice having him in the business. My dad is working harder now than I think he did 10 years ago. I truly enjoy having him still involved in the business and appreciate everything he does.” Although he was born into the industry, Mark says his love for the collision repair world really didn’t start until he got his hands dirty working at the shop. “I did the college thing, and I really had no interest in getting into the business,” he admits. That changed when he started working at his father’s shop soon after he completed college. “I just fell in love with it; I had a real niche for it.” Taking care of customers is Kenwood Auto Body’s top priority. “Our customer service and repair quality
Mark and Ken Steiding
A celebrated family facility. BY ALANA BONILLO are what really differentiates us,” explains Mark. “We offer a great experience from start to finish.” Mark credits Kenwood Auto Body’s excellent team for making sure the high-quality repairs that define its brand are always met. The business has acquired multiple OEM certifications, including (among others) Tesla, Ford, GM and Nissan. He believes going the OEM certification route is the right direction in today’s ever-changing industry. “We made the commitment and investment to repair cars properly and safely for the consumer.” Training is very important to the operation, and all team members do their part in making sure they stay up to date. All three shops are I-CAR Gold. Mark is grateful to be a member of WMABA, which he believes is always on top of the latest industry news and is the first to share it with its members. He finds the association’s insight and research to be worthwhile and hopes to be able to get more involved with the association and its community down the line. When asked what he loves most about the collision repair business, he didn’t hesitate to say it’s the excitement that comes with being presented with new challenges and opportunities. “Some days are good; some are bad. But at the end of the week, there were more good days than bad ones.” H&D
OVER 40 YEARS NISSAN EXPERIENCE #1 WHOLESALE DEALER IN DISTRICT MULTIPLE DELIVERY DRIVERS Visit Us 14777 Jefferson Davis Highway Woodbridge, Virginia 22191 M-F 8am-7pm SAT 8am-5pm
Contact Us E-mail: parts@cowlesauto.com Phone Number: 703-497-3097 Fax Number: 703-490-4407 www.cowlesnissan.com
February 2020
17
It Takes Genuine Honda Collision Repair Parts To Achieve a Genuine Honda Fit. Honda collision repair parts are engineered and manufactured to Honda standards. In the collision-repair business, time is money, and you canâ&#x20AC;&#x2122;t waste time on parts that almost fit properly. Use Genuine Honda replacement parts. Your reputation depends on it. For Genuine Honda parts, contact these Authorized Honda dealers. Ourisman Honda 3371 Ft. Meade Rd. Laurel, MD 20724 Direct: 301-498-6050 Fax: 301-498-0157 www.laurelhonda.com
18
Miller Honda 3985 Valley Pike Winchester, VA 22602 Direct: 800-296-5020 Direct Local: 540-868-9916 Fax: 540-869-1074 E-mail: bmorgan@drivemiller.com
February 2020
HYUNDAI IS PROUD OF ITS REPUTATION FOR QUALITY AND SERVICE. SO ARE THE DEALERS AND BODY SHOPS WHO RELY ON GENUINE HYUNDAI PARTS. TO MAKE CERTAIN THAT YOU GET THE RIGHT HYUNDAI PART, ASK FOR A HYUNDAI WHOLESALE PARTS SPECIALIST. For Genuine Hyundai parts, contact an Authorized Hyundai Dealer. Fairfax Hyundai 10925 Fairfax Blvd. Fairfax, VA 22030 Phone: 703-273-5188 FAX: 703-352-3115 E-mail: parts@fairfaxhyundaiinc.com
Malloy Hyundai 1880 Opitz Blvd. Woodbridge, VA 22191 Parts Direct: 703-490-8263 Fax: 703-490-3864 E-mail: hmkparts@aol.com
February 2020
19
Protecting American motorists.
NATIONAL
NEWS BIPARTISAN SUPPORT DRIVES CONSENT DECREE CAMPAIGN The industrywide fight to preserve the 1963 Consent Decree is far from over, as 2019 closed with considerable bipartisan support for the long-running consumer protection document. In late November, Senators John Kennedy (R-LA) and Richard Blumenthal (D-CT) sent a joint letter to the Department of Justice (DOJ) urging it to preserve the Consent Decree in support of consumers. The letter reads in part:
remains in the best interest of the American consumer. In addition, they expressed to me that, should this [C]onsent [D]ecree be terminated, it would eliminate a long-standing agreement to protect consumers against price fixing for auto repair claims and against compelling – commonly referred to as steering – consumers to use only those repair shops beholden to insurance companies.
Eliminating this agreement would turn back the clock on automotive consumer protections. It ensures that consumers are not coerced or directed to car repair shops that have sweetheart deals with certain insurers. It continues to promote competition and continues to be in the best interest of the American consumer.
This is an issue of great importance not only to collision repairers across the nation, but to every American consumer.”
“We are enormously grateful to Senator Kennedy and Senator Blumenthal for this letter,” commented Society of Collision Repair Specialists (SCRS) Chairman Brett Bailey in an association press release. “This is an issue of great importance not only to collision repairers across the nation, but to every American consumer.” In late December, the DOJ received a letter in support of the Decree from US Representative Mike Johnson (R-LA), who serves as chairman of the Republican Study Committee. Johnson made it clear that his position was prompted by the outpouring of concern expressed by industry members: In August of this year, following the [D]epartment’s proposed review of nearly 1,300 antitrust judgments enacted without any sunset dates, I heard from numerous concerned constituents – many of whom are small businessmen and women who support this administration’s policies – who continually express how this [C]onsent [D]ecree continues to promote competition and
20
February 2020
“
- Brett Bailey, SCRS
Last April, the DOJ announced plans to review nearly 1,300 antitrust judgments enacted without end dates; in August, the 1963 Consent Decree was identified as one of the actions proposed for termination as part of a much larger de-regulatory initiative by the current administration. The DOJ held an open comment period, which was extended to last October specifically for comments on the Decree. The document quickly became one of the two most-commented-on Decrees of the 1,300 proposed for termination. H&D At the time of this writing, industry representatives are at the Capitol advocating for additional support of this Decree. While it may not seem like a “big deal,” losing a foothold we can stand on is always a blow to our industry. Anywhere that proper accountabilities – in law – can be maintained, the better it is for every shop in our country. Supporting the associations and the work they do to keep bad legislation at bay is vital to our future. - Jordan Hendler
Executive Director’s Thoughts
Audi dealers strive to make you an Audi Genuine Parts fan •
Audi Parts Professionals are your subject matter experts on collision parts, replacement components and mechanical items.
•
Many Audi dealers offer technical service support hotline access that can reduce your repair times and help you meet an on-time promised delivery.
•
Installing Audi Genuine Parts contributes towards improved cycle time that makes both your customer and their insurance company happier.
•
Regardless of the age of your customer’s Audi, Audi dealers have access to over 200,000 part numbers. No other supplier comes close.
Helping you do business is our business. Order Audi Genuine Parts from these select dealers. Audi Arlington 3200 Columbia Pike Alexandria, VA 22204 703.739.7490 Fax: 703.684.8420
Audi Bethesda 5206 River Road Bethesda, MD 20816 Parts Direct: 240.762.5636 Parts Fax: 301.718.1847 www.audibethesda.com
Rockville Audi 1125 Rockville Pike Rockville, MD 20852 Parts Direct: 301.296.2870 Parts Fax: 301.762.5055 www.rockville-audi.com
Audi Owings Mills 9804 Reisterstown Road Owings Mills, MD 21117 Parts: 877-411-6825 Parts Fax: 410-372-3380 www.audiowingsmills.com
Audi Annapolis 1833 West Street Annapolis, MD 21401 Parts Direct: 443.482.3280 Parts Fax: 443.482.3281 www.audiannapolis.com
Audi Chantilly 14839 Stonecroft Center Court Chantilly, VA 20151 703.956.2100 Fax: 703.956.2139 www.audichantilly.com
Audi Silver Spring 3151 Automobile Boulevard Silver Spring, MD 20904 844.413.6929 Fax: 301.890.3748 www.audisilverspringparts.com
February 2020
21
KEEP IT GENUINE
INSIST ON GENUINE GM PARTS
We stand behind our product, providing collision repair professionals and vehicle owners peace-of-mind and confidence. Contact these Genuine GM Parts dealers for all your parts needs: NU CAR CHEVROLET 172 North Dupont Highway New Castle, DE 19720 Phone: 800-633-6606 Fax: 800-346-5285 e-mail: parts@nucar.com www.nucar.com
22
OURISMAN CHEVROLET 4400 Branch Avenue Temple Hills, MD 20748 Phone: 301-899-6990 Fax: 301-899-9375 www.ourismanchevrolet.com
February 2020
RADLEY CHEVROLET 3670 Jefferson Davis Highway Fredericksburg, VA 22408 Phone: 800-355-8202 Direct: 540-898-0055 Fax: 540-891-2074 www.radleychevrolet.com
OURISMAN CHEVROLET OF ROCKVILLE 807 Rockville Pike Rockville, MD 20852 Toll Free: 800-345-4640 Direct: 301-424-5332 Fax: 301-294-6381 www.rockvillechevrolet.com
JERRYâ&#x20AC;&#x2122;S CHEVROLET 1940 E. Joppa Road Baltimore, MD 21234 Toll Free: 844-817-9405 Local: 443-219-3339 Fax: 443-403-0803 chevyparts@jerryschevrolet.com www.jerryschevrolet.com
Superior service starts with superior parts. Rely on what Mazda drivers already know-Genuine Mazda parts extend a car's life. Designed specifically for Mazda vehicles Get the right part the first time We're an accurate, trusted resource as close as your phone Give us the opportunity to serve you
Contact these Mazda dealers for all your parts needs: Brownâ&#x20AC;&#x2122;s Fairfax Mazda 10570 Lee Hwy. Fairfax, VA 22030 Toll Free: 800-234-8642 Phone: 703-385-3994 Fax: 703-591-5348
Nu Car Mazda 172 North Dupont Hwy. New Castle, DE 19720 Toll Free: 800-346-5283 Fax: 302-322-7135
Ourisman Mazda of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Phone: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanmazdaofrockville.com
Fitzgerald Mazda 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax 877-696-1841 E-mail parts@fitzmall.com www.fitzparts.com
Fitzgerald Mazda of Annapolis 1930 West Street Annapolis, MD 21401 Toll Free: 866-280-8022 Phone: 410-224-4636 Fax: 410-224-4264 www.fitzmall.com
February 2020
23
An association fostering the exchange of ideas and providing a voice and support for the collision repair professional.
Position Your Business as a Leader!
OFFICERS
VICE PRESIDENT: Bill Hawkins hawkinswilliamjr@gmail.com 510-915-2283
PRESIDENT: Torchy Chandler torchy.chandler@gmail.com 410-309-2242
SECRETARY: Phil Rice phil@ricewoods.com 540-846-6617
BOARD OF DIRECTORS
PAST PRESIDENT: Mark Schaech Jr. markschaech@gmail.com 410-358-5155
Barry Dorn bdorn@dornsbodyandpaint.com 804-746-3928
Rodney Bolton rbolton@aacps.org 443-386-0066
Just like equipment and training, WMABA membership is not only a commitment to excellence, but also a valuable investment. WMABA is recognized both regionally and nationally as the key forum for the exchange of ideas concerning the D.C., MD, VA and WV collision repair industry. It is the venue to discuss, learn about and impact evolving standards and policies in the technical, administrative and legislative fronts of our industry. Shops and industry supporters can best develop themselves and their employees by actively engaging in the association and its activities. Automotive collision repair facilities in Maryland, Virginia, West Virginia and Washington, D.C. who are willing to adopt WMABAâ&#x20AC;&#x2122;s Standards of Membership and offer a guarantee to their consumers are encouraged to engage their business as an active member of the association. For over 40 years, the WMABA membership of professional collision repair businesses and affiliates have committed to operating at a higher standard on behalf of their industry and their consumers. Over the years, WMABA has proudly represented the collision repair industry at hearings on Capitol Hill, in Annapolis, MD, and Richmond, VA as well as almost every national collision repair event. While WMABA has a rich history of dedicated men and women serving the local collision repair community, WMABA also boasts numerous past and current accomplished Board members who represent our membership at the national level. WMABA offers current and dynamic discussion forums on topics facing collision repairers, technical information and educational seminars, opportunities to network and discuss pressing topics with leaders of the collision repair industry, an arbitration program that works with consumers to help resolve issues they might have, apprenticeship programs, legislative representation and the ability to receive and contribute to one of the nationâ&#x20AC;&#x2122;s leading collision repair magazines, Hammer & Dolly.
EXECUTIVE DIRECTOR: Jordan Hendler jordanhendler@wmaba.com 804-789-9649 Kevin Burt kevinburt@walkermillcollision.com 301-336-1140
Ben Gibson bgibson@richmondmarinecenter.com 804-355-8151
Don Beaver don.beaver3551@gmail.com 443-235-6668
Contact Executive Director Jordan Hendler to find out how WMABA can amplify YOUR voice in the collision repair industry. Danny Szarka danny@dynamiccollisionservices.com 410-500-9200
Steven Krieps srkrieps@live.com 304-755-1146
Get it right from the source.
Ford and Lincoln Mercury dealers are the one-stop source for all of your collision repair needs. When you need fascias, grilles, headlamps, wheels or any other Ford Motor Company Genuine Part, call your local wholesaling dealership. They’re a great souce for technical and repair information as well. Using Genuine Parts can help your body shop reduce cycle time, improve relationships with insurance companies and satisfy customers. So get everything you need in just one call to your one-stop collision repair resource – your local Ford or Lincoln Mercury Dealership.
Contact us for all your parts needs: WALDORF FORD 2440 CRAIN HWY WALDORF, MD 20601 Phone: 301-843-3028 Fax: 301-843-0334 e-mail: parts@waldorfford.com waldorfford.com
© 2018, Ford Motor Company
February 2020
25
COVER STORY
Prepping for unforgettable education. BY ALANA BONILLO AND JOEL GAUSTEN
OFESSION PR EPAIRER AL R
ED
U C AT I O N PROGRA M
2020 In just a few short weeks, collision repair professionals in the WMABA region and beyond will make the trip to New Jersey to attend the 2020 NORTHEAST® Automotive Services Show. Held March 20-22 at the Meadowlands Exposition Center in Secaucus, NJ and hosted by the Alliance of Automotive Service Providers of New Jersey (AASP/NJ), NORTHEAST attracts thousands of automotive professionals eager to experience the one-of-a-kind educational opportunities, training and products that can only be found at the show. Once again, WMABA will be providing attendees with the national-level education NORTHEAST is known for. The association will return for the third consecutive year to present its Collision Professional Repairer Education Program (Collision P.R.E.P.), an extensive slate of presentations that will tackle the most compelling needs and issues affecting the collision industry today.
26
February 2020
One of the most popular speakers in the global automotive industry, WMABA veteran Mike Anderson (Collision Advice) will be among the featured Collision P.R.E.P. presenters for the 2020 show. “Next to SEMA, there is no other industry event that has the level of participation from OEMs and training offerings like NORTHEAST,” he says. “There isn’t anything in the same league. It amazed me how many OEMs come out and support it. Honda has had events there, and General Motors launched its certification program there a few years ago. Every year, NORTHEAST ups its game.” Anderson is quick to praise the show for its long-standing reputation as the largest regional event of its kind in the US. “It’s a very intimate setting. I liken NORTHEAST to Thanksgiving dinner; it’s a chance to reconnect with your family continued on page 28
MAINTAIN AN INFINITE INVENTORY OF ORIGINAL MINI PARTS.
At your local MINI dealer, we believe that using Original MINI collision replacement parts will speed your repairs and increase your profitability. Original MINI parts assure an absolute perfect fit and function.
For Original MINI parts, contact any of these authorized MINI dealers. MINI of Annapolis 25 Old Mill Bottom Road Annapolis, MD 21409 410-349-2565 fax: 410-349-2586
Crown MINI 8710 West Broad Street Richmond, VA 23294 804-527-6860 fax: 804-965-6254
MINI of Alexandria 5990 Duke Street Alexandria, VA 22304 703-461-6250 fax: 703-751-0595
MINI of Montgomery County 820 Russell Avenue Gaithersburg, MD 20879 Parts: 240-238-1204 Parts fax: 240-238-1493
MYMINIANNAPOLIS.COM
MINIOFALEXANDRIA.COM
CROWNMINI.COM
MINIOFMONTGOMERYCOUNTY.COM
© 2020 MINI USA, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.
February 2020
27
COVER STORY continued from page 26
members you haven’t seen throughout the year. Years ago, you’d only see people from the northeast go there. Now, you see people from Texas, Kentucky, Florida and other places around the country.” WMABA Board member Steve Krieps (Greg Cline Automotive; Winfield, WV) plans to attend NORTHEAST for the third year. Like many others flocking to the Garden State in March, he holds in high regard the excellent offerings that WMABA’s Collision P.R.E.P. series lends to the value of NORTHEAST. “The wealth of information you can get from attending this show is just incredible. Collision P.R.E.P. piggybacks on the Society of Collision Repair Specialists’ [SCRS] Repairer Driven Education series [at SEMA]. It’s an opportunity to get the same quality of information in our neck of the woods. If you are in this industry, you’d be crazy not to attend.”
Once again, WMABA will be providing attendees with the national-level education NORTHEAST is known for.
The show is also a worthwhile trip for various exhibitors that travel to New Jersey to demonstrate and debut new products. Platinum Sponsor BASF will return to the show floor with plenty to showcase, from on-site demonstrations of its e-learning platforms and new product highlights to colorful painted displays by Franny Drummond of Paint Zoo and Austin Polen of Polen Designs. Adding to the excitement will be the display of a 1932 Ford Sedan built by Goolsby Customs and a 1948 Ford F1 built by KTL Restorations. Jonathan Goolsby, a popular special guest at NORTHEAST, will again hit the BASF booth. This year, he will meet attendees and talk about the 1932 Ford Sedan as well as other builds in his shops. “Every year, I look forward to representing BASF at NORTHEAST, as it provides me the opportunity to interact with owners, technicians and painters to highlight how Glasurit delivers the best finish in the industry with exceptional support,” shares Goolsby. “This is one of my favorite events to attend, as I get the opportunity to work with Thomas Greco Publishing to promote the show and best-in-class education offerings along with the time to connect with leading automotive companies and preview the latest products in the market.” “The NORTHEAST show continues to grow, and we’ve been seeing shows in other market areas continue to dwindle,” states Tim Morgan, chief operating officer at Spanesi Americas. “There is always great attendance at NORTHEAST, and it’s a great selling show for us. We are glad to be a part of it; it’s a show I’ve been participating in since 1997.”
28
February 2020
Veteran exhibitor and NORTHEAST General Sponsor SherwinWilliams will be back this year to promote its refinish systems and House of Kolor custom paint brand. The company’s display will feature celebrity painters – including Ryan Evans, Mike Henry (Horny Mike) and Lonny Speer – along with NUB Grafix and other special guests. Longtime NORTHEAST exhibitor USI of North America will again be on hand to showcase its latest and greatest offerings. “NORTHEAST is a great show; it is much more concentrated than SEMA,” shares Stefano Moretto, USI of North America’s national sales manager. “It is always very successful for us.” Steck Manufacturing, which specializes in innovative auto body tools and equipment, will showcase its new Pro Folding Parts Cart at NORTHEAST. “We focus on this show since it draws many shops and owners from the East Coast, which is a key market,” offers Steck Manufacturing President John Brill. Thrilled to again work with WMABA in bringing education and special events to the show, AASP/NJ President Jerry McNee encourages WMABA members to be a part of the year’s biggest regional event. “NORTHEAST is jam-packed with all the relevant products, training and information you can’t get anywhere else. It’s the best bang for your buck.” “Our association can’t wait to bring Collision P.R.E.P. to NORTHEAST for another year,” adds WMABA President Torchy Chandler. “It’s absolutely worth it for WMABA members to travel up to this show to take advantage of gaining top-level education within a reasonable driving distance. We hope they join us for an industry event they will never forget!” If you haven’t made your travel plans yet for the most exciting automotive weekend of the year, now is the time to do so. AASP/NJ has made arrangements with a number of hotels in the area that are just steps away from the Meadowlands Exposition Center. More information (including how to pre-register for free) is available at aaspnjnortheast.com. H&D
Executive Director’s Thoughts
WMABA is looking forward to not just providing a high level of education, but also for repairers to have a place they can collaborate with peers and experts to ask questions and find out more about where their industry is headed into the future. There’s a lot of advancement that needs special attention for those shops that want to be successful in the long term. - Jordan Hendler
PULL UP! Repair System 2 2 4 - S PA N E S I (224-772-6374) Spanesi Americas, Inc. 123 Ambassador Drr. r. STE 107 Naperville, IL 60540
Let us help make your customer financially whole.
See the PULL UP! span spanesi. nesi com www.ffac acebook.com//spanesigr spanesigroup
Diminished value claims are unique...
WE ARE DIFFERENT!
Our goal is to obtain fair financial settlements for diminished value, loss of use and total loss claims.
Our company
goes the extra mile to ensure your customer is satisfied. We will evaluate the insurance carriers’ initial offer AT NO COST, and we will work as your customer’s agent and negotiate directly with the insurance carrier.
WHAT CAN WE DO FOR YOU?
• Total Loss • Diminished Value • Loss of Use
CALL TODAY (516)364-0713
zbllc.net
February 2020
29
GENUINE NISSAN PARTS
MAKE ALL THE DIFFERENCE.
Only Genuine Nissan Parts deliver the fit, reliability, and performance to meet your shopâ&#x20AC;&#x2122;s collision repair needs. So keep it original, and keep it real with Genuine Nissan Parts.
Contact these Nissan dealers for all your parts needs: Passport Nissan 5000 Auth Way Suitland, MD 20746 Phone: 301-423-6930 Fax: 301-423-2965
30
Sheehy Nissan of Manassas 9010 Liberia Ave Manassas, VA 20110 Toll Free: 800-969-4778 Local Direct: 703-361-0377 Fax: 703-361-5165 martinfisher@sheehy.com
February 2020
Sheehy Nissan of White Marsh 5361 Nottingridge Rd. White Marsh, MD 21162 Parts: 443-270-9001 Parts Fax: 443-270-8993 wmparts@sheehy.com
Cowles Nissan of Woodbridge 14777 Jefferson Davis Hwy. Wodbridge, VA 22191 Phone: 703-497-3097 Parts Fax: 703-497-4407 Email: parts@cowlesauto.com
A SYSTEM
R EBO OR N w it h e v er yt hing y ou u a s k ed f or in a r e f inish s y s t em – c olor c onsis t enc y and t ools .
M AV ER IC K AP P R OV ED . R EQ UE S T A D EMO MO , V ISI T MA AT TRIXSYSTEM.COM
Visit us at NORTHEAST® Booth 317 General– Show Sponsor
INDUSTRY
ADVICE
Do you have a question for Mike? Contact Hammer & Dolly Editorial Director Joel Gausten at joel@grecopublishing.com or (973) 600-9288, and we’ll ask him in a future issue.
ASK MIKE What Can Non-Certified Shops Learn from Certified Ones? This month, we “ASK MIKE” for his thoughts on how noncertified shops can still implement practices from OEM-certified facilities to their advantage. We at Hammer & Dolly hope you find this following exchange useful, and we encourage you to reach out to us if you have a question for Mike on this or any industry-related matter that he can answer in a subsequent issue.
Hammer & Dolly: Although more and more collision repair facilities are becoming OEM-certified all the time, some shops are still not considering and pursuing this option. For those businesses that are passing on becoming certified at this time, what are some things they can still take away from the certified mindset that can improve their skills and service apabilities? Mike Anderson: First of all, I think OEM certifications are an absolute must. If you’re not pursuing them, then you’re making a mistake. You need to pursue at least some OEM certifications. Even if you don’t, I think you still have to make sure you’re repairing the vehicle safely and properly. You also need to make sure you’re using the right equipment and accessing the OEM repair procedures regardless of your certification status. Even if you’re not OEM-certified, you still have access to those procedures. It’s an absolute must from a liability standpoint to
32
February 2020
research them. Right now, you cannot be Toyota-certified unless you’re owned by a Toyota dealership, but you can still send your people to Toyota factory training. You should still take advantage of that if you’re repairing Toyotas. If you’re not certified, make sure you can still buy the parts, particularly for high-end luxury vehicles. Audi, for example, restricts parts sales in some instances. Others may do the same. If there are parts restrictions and you start getting into that car, now you’ve started something that you can’t finish. You need to know that before you even start to touch that vehicle, which could end up being a total loss if you do an improper repair. A lot of OEMs have really pushed the quality of welds in our industry. I credit Audi and Mercedes-Benz for that. OEMs are pushing the envelope on that and making us better in order to weld. If you’re not a certified shop, you still need to get your employees into any type of welding training you can versus having one technician tell another technician how to do it. Make sure you take advantage of the things you know you need to do to maintain proper training at your facility.
H&D: With a new year here, the focus on accessing and utilizing OEM procedures is very likely to grow. What do you see as either a new point of concern or one that already exists but will escalate in the months ahead?
Good advice for all shops.
MA: We’re starting to see telematics start to grow. Collision repairers will have to become educated as to how to place the vehicle in ‘service’ mode so that when they take it apart, it doesn’t trigger an email to the customer that there is something wrong with their car. My sister had her Lexus fixed, and the shop took the door off. That door was connected to Safety Connect, and she got six emails in one day saying, ‘Hey, there’s a problem with your door.’ Even if you’re not certified, more cars will be connected in the future. You have to research the procedures for how to put those vehicles in ‘service’ mode; otherwise, you’re going to have a lot of unhappy customers wondering what’s wrong. H&D
Wheel Collision Center Excellence in Wheel Sales and Repair
Patent assures 100% WHEEL INTEGRITY From $77/wheel
Tested Process
Superior Workmanship
Warranty!
Sales/Exchange
Guaranteed Lifetime
NEW 2020
ONLINE OEM WHEEL CATALOG Stocking THOUSANDS of refinished wheels!
7286 Penn Drive, Bath, PA 18014
www.wheelcollision.com Mike Anderson is an Accredited Automotive Manager (AAM) and the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, VA. He has served as a member of many industry organizations throughout his career, including the WMABA Board of Directors, the Mitchell Advisory Board, the MOTOR Advisory Board, the ASE Test Review Committee, the National Auto Body Council, the Collision Industry Conference and the Society of Collision Repair Specialists. Additionally, he is a past Virginia SkillsUSA chairman, serves as a facilitator for Axalta Coating Systems’ highly recognized Business Council 20 Groups in both the US and Canada and facilitates numerous courses for Axalta Coating Systems’ Educational Series. He currently offers expert industry consulting via his latest venture, Collision Advice (collisionadvice.com).
1.800.292.RIMS (7467) TOYOTA GENUINE PARTS It’s the Right Thing to Do
12420 Auto Drive, Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com
February 2020
33
WHY GENUINE PARTS? It’s the Right Thing to Do
You lose money when aftermarket parts don’t fit. Toyota Dealers are your best source for Genuine Toyota Parts. All it takes is one call. For Toyota Genuine Parts please call one of these authorized local Toyota Dealers: Antwerpen Toyota 12420 Auto Drive Clarksville, MD 21029 Phone: 410-988-9272 Fax: 443-539-4022 darnold@antwerpenauto.com
Jerry’s Toyota 8001 Belair Road Baltimore, MD 21236 Phone: 410-661-4610 Fax: 443-455-1453 toyotaparts@jerrystoyota.com driley@jerrystoyota.com
Younger Toyota 1935 Dual Highway Hagerstown, MD 21740 Phone: 800-296-1190 Fax: 301-733-5465 dthompson@youngertoyota.com
Koons Toyota Annapolis 1107 West Street Annapolis,MD 21401 Phone:(800)262-3330 Fax:(410)280-6361 roy.easter@koons.com
ToyotaPartsAndService.com
34
February 2020
Genuine Volkswagen Collision Parts Are a Call or a Click Away. The best repairs start with the best shop-supplier relationship. Contact the following Authorized Volkswagen dealers by phone, fax or email to get the parts you need, when you need them. Alexandria Volkswagen 107 West Glebe Rd. Alexandria, VA 22305 703-684-7007 Fax: 703-684-4138 e-mail: parts@alexandriavw.com
Karen Radley Volkswagen 14700 Jefferson Davis Hwy. Woodbridge, VA 22191 703-550-0205 Fax: 703-643-0081
Ourisman Volkswagen of Bethesda 5415 Butler Road Bethesda,MD 20816 301-652-2452 Fax: 301-652-2589
Fitzgerald Volkswagen of Annapolis 34 Hudson Street Annapolis, MD 21401 Phone: 410-224-4636 Fax: 410-224-4264
e-mail: vwwholesale@ourisman.com
www.fitzmall.com
Ourisman Volkswagen of Rockville 801 Rockville Pike Rockville, MD 20852 Parts Direct: 301-340-7668 Toll Free: 855-417-4511 Fax: 240-499-2488 e-mail: rockvilleparts@ourismanautomotive.com www.ourismanvolkswagenofrockville.com
Fitzgerald Volkswagen 114 Baughmans Lane Frederick, MD 21702 Toll Free: 800-545-4745 Fax: 877-696-1841
Ourisman Volkswagen of Laurel 3371 Ft. Meade Rd. Laurel, MD 20724 Phone: 301-498-6050 Fax: 301-498-0157
e-mail: parts@fitzmall.com www.fitzparts.com
www.laurelvolkswagen.com
“Volkswagen“ and the Volkswagen logo are registered trademarks of Volkswagen AG. ©2020 Volkswagen of America, Inc.
February 2020
35
4P[Z\IPZOP UV^ VÉ&#x2C6;LYZ .LU\PUL 6,4 WHY[Z [OYV\NO V\Y UL^ ¸6W[ 6,¹ WHY[Z WYVNYHT H[ KPZJV\U[LK WYPJLZ :LL 4P[Z\IPZOP»Z <S[YH H *VUX\LZ[ WHY[Z HUK WYPJLZ PU [OL 6W[PVUHS 6,4 :\WWSPLYZ JH[LNVY` VM WVW\SHY JVSSPZPVU J LZ[PTH[PUN Z`Z[LTZ Ultra-Conquest Collision Parts Program Highlights: à ® (] (]HPSHISL [OYV\NO HSS WHY[PJPWH[PUN 5VY[OLHZ[L LYU HYLH 4P[Z\IPZOP KLHSLYZ à ® 0UJS\KLZ [OL THQVYP[` VM RL` JVSSPZPVU JVTWVU ULU[Z MVY ZLSLJ[ WVW\SHY TVKLSZ à ® >L >L JHU TLL[ VY ILH[ HM[LYTHYRL[ WYPJLZ
à ® +PZJV\U[LK WYPJLZ VU X\HSP[` UL^ HUK \UISLTPZOLK 6,4 WHY[Z à ® (\[VTH[LK WYPJL HUK WHY[ ZLSLJ[PVU PU JVSSPZPVU LZ[PTH[PUN Z`Z[LTZ à ® /PNO WHY[Z H]HPSHIPSP[` à ® +LSP]LY` [V TVZ[ THQVY < : JP[PLZ ^P[OPU OV\YZ
;V Ã&#x201E;UK V\[ TVYL HIV\[ <S[YH *VUX\LZ[ WYPJPUN JVU[HJ[ `V\Y SVJHS 4P[Z\IPZOP KLHSLY ;V
For Genuine Mitsubishi parts, contact these authorized Mitsubishi Dealers. Fitzgerald Mitsubishi >L >LZ[ :[YLL[ (UUHWVSPZ 4+ +PYLJ[! -H_! , THPS! HKHTZM'Ã&#x201E;[aTHSS JVT
Younger Mitsubishi +\HS /PNO^H` /HNLYZ[V^U 4+ +PYLJ[! -H_! ^^^ `V\UNLYTP[Z\IPZOP JVT ^^
-HUU\·V 0LWVXELVKL , 1VWWH 9VHK )HS[PTVYL 4+ ;VSS -YLL! ;V 3VJHS! -H_! TP[Z\IPZOPWHY[Z'QLYY`TP[Z\IPZOP JVT ^^^ QLYY`ZTP[Z\IPZOP JVT
Buy Genuine Mitsubishi Parts and get WKH SHUIHFW Ã&#x20AC;W DW WKH SHUIHFW SULFH 10% off on all parts orders when you mention this ad.
6913 Ritchie Hwy #2, Glen Burnie, MD 21061 410-689-8066 Fax: 410-689-8008 subparts@wilkinsautomotive.com www.wilkinssubaru.com
February 2020
37
ADVERTISERSâ&#x20AC;&#x2122; INDEX AkzoNobel........................................IFC Antwerpen Toyota............................34 American Honda ..............................IBC ATI....................................................25 Audi Group ......................................21 BASF ..............................................13 BMW Group ....................................4 Chesapeake Automotive Equipment ......................................38 Cowles Nissan ................................17 Empire Auto Parts ..........................38 Fairfax Hyundai ..............................17 Ford Group ......................................25 GM Parts Group ..............................22 Honda Group ..................................18
info@chesautoequip.com www.chesautoequip.com
Hyundai Group ................................19
Sales, Service & Parts Koons Ford......................................10 Malloy Hyundai................................15 Mazda Group ..................................23 MINI Group......................................27 Mitsubishi Group ............................37 Mopar Group ..................................25 Nissan Group ..................................30 Nucar ..............................................5 Packer Norris Parts ........................36 Porsche Group ................................14 PPG ................................................OBC Reliable Automotive Equipment......7 Wheel Collision Center....................33 Sherwin Williams ............................31 Spanesi............................................29 Subaru Group..................................37 Toyota Group ..................................34 USI of North America ......................11 VW Group........................................35 ZB Negotiations ..............................29
38
February 2020
(800) 604-9653
Visit us at
Booth 401
SOM ME SEE ONL O Y PAINT. WE SEE S A REFLECTION OF WHO W WE E ARE. Every vehiclle finish mirrors what we value most as a com mpany—our commitment ent to delivering the industryy’s most advanced coatings that meet the demands mands of an ever-changing marketplace. And a passion for partnering with our customers to help them succeed at everyy level of their business. Our values have been guiding uiding us for more than n 115 years running, so o our dedication is always there for the world to see.
ppgrefinish.com finish.c
©2018 PPG Industries, In nc. All rights reserved. The PPG Logo is a registe ered trademark and We We pr protect and beautiffyy the world w is a trademark of PPG Industries Ohio, Inc. c.