COLLISION P.R.E.P. EDUCATION SCHEDULE

FRIDAY, APRIL 14 [TRADE SHOW: 10AM-5PM]

8:30am - 10:30am

Be Extraordinary!

[Mike Anderson, Collision Advice]

In today’s collision repair industry, it is no longer enough to just be average. You have to be extraordinary! You have to be extraordinary and deliver, not just great customer service, but an extraordinary customer experience. You must be extraordinary and build a culture where people want to be a part of your organization, to put in the effort and to deliver extraordinary quality. You have to be extraordinary in your researching of OE repair procedures, so that you are delivering a verifiable, safe and proper repair. You have to be extraordinary by staying abreast of the new developments in the collision repair industry, including changes to OE certification programs, new technologies in vehicles, and new trends affecting repairers. Remember, being average is just as close to the bottom as it is to the top. So be extraordinary!

11:00am – 12:30pm

Preparing your Shop for Electric Vehicles: Repair Strategies and Vehicle Management

[Panel Discussion]

2:00pm – 3:00pm | Option 2

How to Open and Operate a Successful ADAS Services and Calibration Business

[Frank M. Terlep, VP ADAS Services, OPUS IVS]

In 2023 there will almost be 100 MILLION ADAS equipped vehicle on North America’s roads and more than 4.2 MILLION of these vehicles will need some type of ADAS services or calibration. In this session attendees will be presented with the opportunities, challenges, sales, marketing and operational requirements to open and operate a successful and profitable ADAS service and calibration business or division. By attending this session attendees will work through 16 different modules beginning with their… Exiting market position and S.W.O.T, Facility and equipment requirements, The ADAS and Calibration 7 Moments of Truth, ADAS service and calibration workflows, Sales and Marketing SOP’s, Service request and scheduling best practices, Recommended documentation, Performance metrics and KPI’s, More…

4:30pm – 5:30pm | Option 1

Repair Planning Resources: Write Your Strongest Sheet

[Danny Gredinberg, the DEG]

Presented by